Updated on 5/17/2021: My previous review (Feb 2021) stated 3 repairs within 3 years. My gas oven (LRG 3193ST) will not maintain temperature. Taking 90-100 minutes to cook a pie (45 mins). We had a new oven replaced by Best Buy within 1 month of purchase (August purchase, November install 2017) because the display would not work when installed. We have had the ignitor replaced 2 times in the last 2 years (July 2020, Feb 2021) at our expense because they stated our warranty was expired when contacted first time.I received a call after my previous review (2/2021). The gentleman stated he would work with us either on replace or money back. But when I stated it was currently working due to repair the previous week, I was told he was unable to help us. The oven no longer maintains heat AGAIN only 3 months after repair. I tried to contact LG via phone and a recording state they were overwhelmed with calls to try again at another time. I tried a private message with no response. I AM A FRUSTRATED AND UNHAPPY CUSTOMER.Original review: We purchased a complete LG kitchen package August 2017. They were installed in November 2017 when kitchen was finished being remodeled. When turning on the oven the burners would work, but oven would not turn on. They stated it was the circuit board and a brand new oven was brought in and installed. In July 2020 the oven would not maintain temperature, at times not even turning on. Since it was not covered under warranty, we called a repair company to come in.They replaced the igniter. Starting in January we had the issue again. The oven would get up to heat then turn off leaving food completely uncooked. It would occasionally heat up and maintain the temperature but became so unreliable we rarely used it. Yesterday, February 2, I tried to cook dinner, the oven went up to temperature and then cooled down immediately. I turned off and tried again, the oven refused to heat at all. We now have another repair service call. It is getting expensive and the oven is so unreliable that I would not recommend an LG gas stove/oven.

I purchased this refrigerator, model LFD22860ST, from Sears in Feb. 2007. Two weeks ago, I smelled an electrical type smell that woke me up in the middle of the night. The light bulbs had been burning while the doors were shut. The wiring was burnt. The light cover was burned and melted off and was laying on top of food. The top of the liner had begun to melt as well. I managed to get one bulb out. The other bulb burned out. One of the plastic tabs in the upper inside corners of the french doors (the part that is supposed to keep the door firmly closed) broke off. And the bracket deep inside that you screw the tab into has broken out as well. So, there is no way to anchor/screw a new tab in even if I wanted to. Its the door with the controls and water in it, so its a challenge to make sure it is not coming open by itself. The plastic piece that runs across the lower inside, that holds the crisper bins in, has broken in the middle. So, every time you pull/push the bins back in, you have to struggle with that as well. The ice maker overfills. And when you open the bottom freezer door, ice cubes come tumbling out all over the floor. With that, Im constantly turning the ice maker either on or off. Ive noticed that LG has discontinued this model. Was it discontinued because of these problems? I paid an awful lot of money for this designer, stainless steel, french door refrigerator. I really expected it to last more than 4 years!

While our new LG free standing dual oven gas range cooked superbly, it is a clear danger and we convinced our retailer to accept return, even though they advised that LG would not. The control knobs turned inadvertently, allowing the gas line to open, without igniting. The technicians claimed it worked as designed. How could that be? On multiple occasions reaching for something in the cabinets above or the microwave caused the knobs the move, despite only grazing the knob. In a separate incident, our electrician placed a tarp on the range to prevent anything falling on the cook top and again, an inadvertent touching ignited the tarp. While nobody was hurt this time and no permanent property damage, we refused to accept this. We were very pleased with our retailer, PC Richard, when they agreed to the return. We recommend that nobody accept the risk.

Ive had my washer for approximately 2 years. In the past Ive stuck with well respected brands such as Kenmore. I was hesitant to try a new brand, but my daughter has an LG TV that shes been pleased with, so I thought Id give LG a try. Ive raised three children and now have a grandchild, my husbands a mechanic and we farm as well, so Ive put washers through a lot over the 30+ years of married life. Ive never had a washing machine rust before this one. The compartment that is specifically designed for bleach is all rusted out, so I now wait until the washer is full and just dispense the bleach directly into the load. The back of lid that you cant see is also rusted. I take good care of my appliances by wiping them down and keeping dust off of them on a regular basis, so this isnt operators fault, this is poor materials and manufacturing. This also does not have the center agitator like the old designs and it just doesnt get my clothes as clean as with the agitator bar. I did read about the mildew smell that can occur in these new HE washers and Ive avoided this by leaving the lid and soap dispensers open after each load to air things out. Ive also been using the tub clean cycle with the special Tide cleaner about once every two months. Needless to say, I will not be buying anymore LG products. Fool me once, shame on you, fool me twice, shame on me.

Please don’t waste your $ on LG refrigerator. Our side by side model number LSXS26366 lasted almost 39 months before compressor died. Repair person said if fixed, would be a time bomb. Please run away.

More inconvenient than our old simple Whirlpool dryer.1. No light in dryer... Never thought to ask salesperson because never expected a feature downgrade from our previous basic dryer.2. No warning via any simple brochures or sales people that small loads result in a wet log which requires a second manual time setting extension of drying time and the separation of the individual items from the compressed log one a a time for the rerun. Sometimes the result of the rerun is loose dry items (ideal), or a dry compressed log still needing separation. This is a waste of owners time and effort.There was no such hassle with our old dryer. Had I been forewarned (before purchase), there would have been no purchase!

Update 1/27/2022:On 20 Jan 2022, LG contacted me and related that they are looking for a provider to service my Refrigerator. My initial complaint was sent to them on 19 Jan 2022. On 25 Jan 2022 (six days later) I received a call/voicemail from Provider (someone hired by LG to service my refrigerator) asking me to call them back to set-up an appointment to evaluate/service my unit. I researched the phone number, identified the provider and observed that their one page (80% functional) web presence identified that they serviced refrigerators (from their site: Refrigerator Repair: Cleaning the Condenser; Cleaning the drain line; Cleaning the drip pan; Manually defrosting ice build ups; Replacing air damper seals; Adjustment or replacement of door or door gaskets). Absolutely no where did they reference diagnostics; systems evaluations; cooling system trouble-shooting and repair, Nothing.So, using the email address depicted on their site, I emailed them. Asked for them to verify that they did indeed have the necessary training and certifications to service my refrigerator. I also stated that I would need to validate their business (License; certifications; insurance; etc.). On 26 Jan 2022, late in the day, I receive an obscure robo call relating that My parts have been ordered and that once the parts come in that they would contact me and establish a time for a technician to return and repair my refrigerator, and if I had any questions, refer to Providers website (by name). Wow, no one has been at my house, let alone evaluated my refrigerator. Needless to say, I am livid. LG not only produces Sub-standard products; fails at responding effectively to the customer in a timely manner; they completely lack any form of integrity. Imaging the unmitigated gaul it takes, for a Multimillion Dollar Company, to Search for a provider with the technical training/certifications, history of certified good service, that are licensed/bonded and insured meeting their (LGs) High Standards and come up with a company, that has two locatable addresses, both resolving to Apartment complexes, with a single faulty web page for an internet presence, a page of which does not identify any technical repairs (refer above), is not certified/trained to do the technical aspects required to repair a Refrigerator (nor do they profess to this), nor do they have any verifiable insurance covering the conduct of their business, absolutely NO information relating to their business, anywhere. In other words they (LG) simply looked for anyone willing to do the warranty work, did not vet the business or conduct any action to verify that the business they Hired were capable of doing the job let alone legitimate.You have to ask yourself: What type of a business simply hands out their warranty work to ANYONE who responds saying I can do that, Trust Me - wink, wink and hand them the contract?; Imagine allowing people who are complete unknowns with NO certifiable background, into your home to service your $3,000 refrigerator, because LG fully backs them as an LG certified service provider. ARE YOU KIDDING ME. Please note that there are Dozens of Certified/insured/very reputable appliance services in Colorado Springs; hundreds in the Denver Area.... Yep LG really did their research. We can pull up certified providers in seconds on the internet, it only took LG six days to find a business that could not perform the job. Original review 1/19/2022:We purchased an LG French Door; Instaview Door-In-Door refrigerator on 1 July 2018 from Best Buy (model: LMXC23796M; GR-X23GHMJM.AMTCNAO). It was delivered on 5 July 2018. We paid just over $3,000.00 for it. To our great misfortune, at some point yesterday/evening it died without any warning/indication there was a problem. The lights work; the gauges appear to function; it just appears to be warming the items within now. Of course the couple hundred $$ worth of food within... I guess that is another reason why we have dumps. Im in my 60s and have never in my life owned; seen or have knowledge of anyones refrigerator failing in such a short period of time, and without the slightest indication it was going to fail. I simply cannot recommend LG to anyone. They simply do not last, which makes them junk.

LG Waveforce Top Load Washer - I have not been happy with this product since day 1. After careful and close observation, I have come to the conclusion that this machine corrects for its inefficiencies by doubling and tripling some of the rinse and spin cycles, thereby making it MORE inefficient than the center-agitator style washing machine. I mean, really, it tells you a load will be 53 minutes and it ends up taking an hour and 53 minutes because of the extra cycles it runs itself thru just to balance and re-balance. When this thing dies (hurry, hurry) Im going back to the center-agitator style washer if theyre still on the market. So much for energy and water efficient washing machines. Geez, just clean my clothes without all this computer controlled inefficiency - paleeze.

LG LFX21960 - We have had our LG French door water dispensing refrigerator for 5 years and what a waste of money it has been. The ice crisper drawers are cheaply made and fall off their track on a weekly basis. This problem began happening within a year of use. In the last year (so 4 years of use), our interior light bulb malfunctioned and melted its own plastic casing, our ice maker has broken and had to be replaced, and our water line (the one that runs the ice and water of the refrigerator) has sprung 2 separate pinhole leaks. Those leaks have caused water damage to our kitchen floor as well as the wall behind the refrigerator. All of the problems have been fixed at our expense. Not only that, we have had to use the LG service repairman to come out and fix our model. We have not been able to use our own repair service. I will never buy an LG product again!

Its always a name that is mentioned while searching for equipment. The look and the space it left us once installation. We love our new LG refrigerator! Weve had it for a couple of weeks and are beyond pleased. We love the all of the space and especially having two ice makers. But LG is the currently the poorest product on the market. Stay away! I bought my LG just 2 yrs old, gone thru 3 compressor failures, 4 loads of groceries tossed out and zero care from outsourced customer service team.

We purchased all LG appliances in 2012, I had to replace the microwave in 2015 and again in 2018, they just stopped working. This last one I had stopped working 1/2 thru cooking, the turntable stopped turning and it would not heat. 3 microwaves since 2012... These are not made to last, its sad, I liked it when it was working, I would not purchase this brand again... And when I complained to LG all I got told was, Sorry. Its not under warranty. JUNK.

Love the fridge, so far it has served us with big spaces. The biggest (only) problem is the icemaker and water dispenser. It doesnt make enough ice and the water dispenser is slow that it takes 5 min or more to fill a glass. Improvements need to be made on this.

Fridge not cooling past 2 months. Have talked to the cust tech service several times. Each time they state hard start. Do the hard start. Last about 2 weeks then goes hot again. I want fridge replaced.

1st I contacted LG and because my dryer was purchased in Nov 2014, it was out of warranty. I was provided a schismatic to properly identify the part I needed (A255 - see exploded view of page 49). I was also required to work with an authorized parts distributor near me (California). I initiated my order the 1st week of August and got 2 incorrect parts because LG Parts Department does not label their items correctly!! The authorized dealer was apologetic and I was given a full refund.So next I called LG directly and they too send me 2 different incorrect parts. After several weeks of calling and arguing to speak to a US based representative, I got Erica ** in Executive Services who was unhelpful, rude, and downright wrong in her understanding of the entire situation. Now what? I am now being told I have to buy the entire TOP of my dryer to fix the plastic hinge that broke on my steam compartment. So why does LG make such a piece of crap that needs to have replacement parts within 2.5 years of purchase? I would actually appreciate an answer. Also, Why cant I buy a replacement part without dealing with stupid representatives? Buy the entire lid? REALLY?So I would like a rep to contact me and ship me A255; that item is not a huge metal door hinge. It is a small piece of plastic!!! It goes into A260 which I was able to purchase without ANY ISSUES. The lovely Erica ** stated LG Corp has mislabeled page 49 and the part I was sent IS the correct part. How was I able to buy A260 (lid) and A255 be a part that is not purchasable? Why is all this made of such cheap plastic? So Erica wants me to replace the entire lid of my dryer... That is everything featured on page 49 section A210 for a ridiculous $150 AND I still have to install all that. Those parts arent even broken! DO NOT BUY ANYTHING LG. I never will again. They are horrible!!

Bought my LG fridge about 6 years ago and started having issues 2 months ago. The compressor went out. Luckily that part is still under warranty. However, 2 compressors later LG still has not managed to get the correct part to the Geek Squad to fix my fridge. First compressor they sent ended up being a television stand. Sorry LG I am not in need of a TV stand. Today the 2nd compressor arrived and it is the wrong one. How hard could it possibly be? How much money are these errors costing LG? I know how much they are costing me and it sucks. So now I have to wait 5 more days before they will come back to my house. I assure you this will be the last LG product I will buy.

LG has exceeded my expectations and I would buy from them again. They have a great customer service department. I like that there is a built in ice machine and I like the color and that it matches the rest of my kitchen. I like that it is a smart refrigerator. But it is a little bit too large and I dont like the double doors or the fact that the freezer is on the bottom. I dont like that it is a smart fridge because IM worried about privacy of my data.

I bought my refrigerator in December of 2006. In Feb. of 2008, the light stayed on all night and warped the liner. There were burn marks under light cover which looked like it was melted. Thank God that my repairman, the Appliance Man, is smart and honest. He told me that LG was having a big problem with that refrigerator and that it was a design flaw - A defect in (on) the board and a known defect. He also told me to tell LG that it was unrepairable. Amanda ** from LG agreed to replace it.When they delivered the new one I was told that the new one would not be under warranty -??? It hasnt been a problem since although little teeny nailhead size dents appear out of nowhere. The drawers are cheaply made and all have one problem or another. I decided to write about my experience as many comments in the reviews sound as though they experienced my same problem. Thankfully I have a great repairman that knows his stuff!

Purchased LG gas range. Cooking for 30-40 minutes using oven at any temperature will cause oven to shut off and PF will flash and fan icon will flash. If you open the oven door the light will flash on and off. Control buttons dont work until the oven cools down. LG phone tech said I had a power failure. I did not. LG repair guy that came to my house claims it is the power board allowing too much something or other to come through which is causing it to shut down. Hoping he is right and unhappy that I have to pay a repair bill for something in a new appliance.

Weve had the UE issue since we bought the LG top load washer and it has gotten progressively worse. LG customer service is willing to send out a tech for $300, are you kidding me?? Make a product that works! Weve only had the washer for a few years and its had the issue since the beginning. This issue seems to be pretty wide spread and is causing consumers to waste water and endless hours trying to get a load to wash properly. This needs to be a recall or it will soon be a class action lawsuit.

Worst worst experience ever... We had purchased inverter based refrigerator last year around March 2014 from Vijay Sales approx 42000 rs. Since last 10 days its not working. Initially we were told that circuit is damaged and needs to be replaced and since circuit has only 1 year warranty and we bought 18 months back so we will have to pay for it. We agreed to pay which repair person told approx 1500 to 1800 rs would be the cost for new circuit. After 4 days we got a call that the circuit will not cost 1500 but it will cost approx 4000 rs since its a different circuit. So we thought of re-confirming with some outside repairing agency and now we have found that the circuit is absolutely fine. But there is problem in compressor. We are really dissatisfied and need to urgently sort the issue as soon as possible. Please pass the email to the highest authority and sort the matter in 24 hrs or we will have to go for some legal action. Not only this one. Cannot even complain on lg.com/in because after filling all details and when we send message it shows error? Pathetic company.

Im another compressor failure customer getting completely screwed over by LG. They wont fix it. They wont Supply the compressor. Weeks going by. Out several hundred dollars of food and no fridge for 4 weeks. This is incredible. Paid $3,000... LG Imports should be completely blocked from the US. They should not be allowed to sell any appliances in the U.S. Theyre screwing over thousands of customers in the United States and Im sick of this. I also had an LG dishwasher that was defective and end of broke three times within a year to the point that I had to get a refund. I mean you know Im not alone here. There are thousands of people reporting the same issue. Its time that the U.S. government block LG from exporting anything into the United States.

Another pricey LG appliance with a failed compressor at 23 months. At least a month waiting for parts. Ice maker shut off, water valve leaked after the fridge was taken by the repairman and ruined our kitchen floor, and leaked through to basement ceiling and damaged that as well... We were gone for 3 days. Add to that the food that spoiled when the compressor went toes up, and we have learned a very, very expensive lesson about LG refrigerators, and from the comments here, we are not alone. Repairman indicated ours was the 26th compressor failure he has had this year.

We purchased an LFX28979ST LG French Door Refrigerator 11/10/2012 from Home Depot. Wish we would have read these reviews. We contacted Home Depot shortly after we purchased the refrigerator to inform them that this refrigerator would be going into a custom cabinet and we could not get it to plum correctly into the cabinet. They tried to get someone to come out but we live in a rural community and no one would service us in our area. LG has since fixed this on the new refrigerators. Now, we have ice forming on the bottom of our freezer and water is coming out onto our floor. If we dont clean the ice out every 3 days, water goes onto our floor. This water has already ruined our custom cabinet because weve been gone away. We can not get any service from LG because we are in a rural area. We will NEVER BUY another LG product again!!

DO NOT PURCHASE ANY LG REFRIGERATOR!!! We bought an LG French door refrigerator less than a year ago and we no longer have a refrigerator already. A very expensive appliance that is required normally important in life has been broken for over a month now. LG sent out a subcontracted company name Tasko who set an appt initially A day or so after report of failure of the compressor. Technician showed up unable to speak English and said I think....after only a few minutes someone else would have to come back...he couldnt fix the issue. I said, why did you come if you can not fix it and when will someone be back? My refrigerator isnt working and all my food is spoiling. EXPENSIVE LOSS!!! Plus its almost THANKSGIVING! He replied, someone will call by Friday...a whole week away...NO ONE CALLED FOR 2 more weeks! I received a call out of the blue on November 5th (my birthday) stating...I am on my way! I said, no you are not...NO ONE CALLED TO SET AN APPT AND ITS MY BIRTHDAY, we are not available! I said, I will call you back to set appt. Before an appointment was made...No phone call or appt was made with me but the Technician who does NOT speak English...KNOCKS ON MY DOOR ON VETERANS DAY! I am not dressed and not prepared for this person to be in my home. My husband shockingly lets this tech in and he had me trapped in my bedroom for probably 5-6 hours in which I was having a medical emergency with my cat and I needed to get my cat to Vet. This Tech finally leaves and did not fix the refrigerator but leaves it unplugged saying do not plug in for 3 hours. My food is still spoiling and after 3 hours the refrigerator is now making a very loud noise and is not working at all to cool anywhere.I received a call from LG the next afternoon and I informed the rep of the horrendous customer service and how very unhappy and angry I was at how this man was in my home without a appt and unannounced at all. The rep said, I understand and will be calling Tasko to discuss this with the Tech and he knew that communication with that company was not easy to accomplish from prior conversations. He is very sorry for our experience. Our refrigerator does not work at all at this time. I call LG back a day or so after not hearing a word back and I AM STILL WITH A FRIDGE AND THANKSGIVING IS FAST APPROACHING!!! I called to request a new refrigerator as this is a class action suit issue across the country and My fridge is under warranty. I got the run around saying I must produce a receipt now even though they gave us all in their computer as customers of this fridge. I said I can not find my receipt and the company we purchased it at HH Gregg has closed all stores so I can not get a receipt from them because they did not upload to the warranty dept that bought their contracts. I am constantly calling for a new refrigerator STILL on Nov 21 and THANKSGIVING is tomorrow...I HAVE NO REFRIGERATOR NOW FOR OVER A MONTH and no one seems to give a flying rip and wants to send the same company back to my home that I have had such a horrific experience with for the past month. I requested to speak to the President of LG and was told they dont have that number!!! I said, Are you kidding me?!! The rep said, I will request a EXECUTIVE will call you within the next two days. Meanwhile, I AM STILL WITHOUT A REFRIGERATOR that is less than a year old and tomorrow is THANKSGIVING!!! I STILL HAVE NOT RECEIVED A CALL FROM AN EXECUTIVE and suspect I will not be, I think its time to contact one of the class action suit attys! Thoroughly disgusted, frustrated and infuriated! Do not buy any refrigerator from LG...or anything else if this is how you will be treated especially after spending nearly $4000 dollars for such an important appliance in life!

The compressor on our refrigerator died in less than three years - a common problem we learned about after the fact. Prior to the compressor failing, we noticed the once beautiful black stainless finish was chipping and delaminating on the corners of the French doors. None of this was expected, nor is it considered acceptable based on the price.To LGs credit, it obviously recognized the poor quality of its compressors as evidenced by the fact it extended the warranty. So our compressor was replaced at no expense to us. Its much noisier than before, but seems to be working well. It wasnt fun being without our $3,200 refrigerator for three weeks. Its proof that you dont always get what you pay for, that reviews by users cant be trusted, and that anticipated reliability assessed by a leading consumer magazine is not accurate.

Our LG fridge LFX28968SW was already in our house when we moved in Apr 2017. However, the label is stamped with manufactured 2013 so it cant be more than 4 years old. This model lists for $2,400 ++. It is a beautiful appliance, but beauty is only skin deep here. The fridge stopped cooling and freezing in Aug 2017; thats way too soon for a durable goods product. ALL of my previous fridges (Amanda, Frigidaire, Kitchen Aid) lasted over 10 years without issue when I left them for the next homeowner. The one homeowner says Frigidaire is still running without issue and its over 17 years. Anyway, I called LG customer service and we ran the SMART Diagnosis process but the rep said it didnt reveal any errors; I guess it isnt so smart after all. We did get the unit to display a error code 22, which according to the LG website, indicates a compressor relay failure.Its a small, easily accessible, inexpensive part ($12 for similar parts on Amazon) but LG customer service refused to provide me with a parts list and service manual and said that only LG certified techs can repair it. Since the remaining LG warranty only covers parts, Im guessing at least $200-$350 labor costs based on posts for similar repairs. So, after 3 days of waiting on the LG recommended techs to make an appointment, I contacted a repairman recommended by 2-10 Home Warranty.They came next day and replaced the relay but it still isnt working; so much for the reliability of the error codes. He said a fuse on the control board blew and since the fuse is soldered in, the whole board needs replaced. (PS I have the fridge on a surge protector). I asked him candidly if this was an ongoing problem, his response was he does several per month but unfortunately cant keep the boards in stock so its at least another week to get the replacement part. So after two weeks, Im still living out of coolers and my daughters dorm room fridge.Luckily we had the 2-10 Home Warranty that came with the purchase of our home. Otherwise, the cost would be significantly higher. So Im looking at a $100 deductible, plus cost of food spoilage, plus cost of ice for coolers. In addition to the cost, its a huge inconvenience to constantly manage the issue (phone calls, service appointments, waiting on parts, swapping ice, etc) all this to fix a supposed top of the line fridge. Its not right to have a durable goods product fail after 4 years, and based on my experience with customer service, and based on parts availability, and based on responsiveness of the LG techs, and based the blogs, I wont buy any LG product no matter what it is. The internet mentions a class action suit brewing, I will surely sign on when I get the right contact.

Freon leak and compressor failure within one year of purchase on LG refrigerator. Broken since 6/22/17. Getting fixed today 7/13/17. Had to move it out ourselves. Repair people do not move it. Imagine being w/o a new refrigerator for 3 weeks. Lets hope it can be fixed. Recommend: do not buy an LG appliance. Customer service is horrible at LG.

LG gave an approval authorization for an LG tech to come out since the issues related to the recent software update and I did not purchase an extended warranty. Robert the tech was punctural and very receptive to my issues. He was able to punch out my dented front exterior and the rotor and stator was replaced with brand new ones. So far I have done 4 loads of wash and the machine performs as new! Lesson learned- always request an LG Tech when your seeking service. I dont think Sears, Home Depot , Lowes or HH Gregg should be blamed for any mechanical issues. The only thing these distributors are guilty of is having the latest and greatest appliances for sale. My next washer purchase will not be an HE though. I will buy a standard Speed Queen if they are still available when that time comes- for I have read down the road, the government may mandate HE only for residential consumers. Lets hope not!

Just another complaint about an LG front load washer not being able to complete the spin cycle due to the load not being able to balance. Many have suggested dumping the LG and getting another brand. Often the other brands have the same issues. Samsung is one. Another problem is who is actually making the other brands, such as Maytag, etc. Often you just exchange brands, then you exchange terrible customer service centers, poor customer service centers, poor warranty service. In an attempt to make these products more feature rich, they become too complex, too problematic, too difficult and expensive to fix. I am sure that the companies are overwhelmed with complaining customers. If they get in a pattern of fixing a few machines, then all users will expect their machines to get fixed. The companies are not going to do that. Hence, the customer suffers. There should be more consumer protections regarding these products and their repairs.

I purchased this LG refrigerator on 7/9/2014 delivered it on 7/15/2014. From day 1 the fan made terrible noise. Called LG 2 weeks after I bought and they make you do that self diagnosis. The customer service person on the other end after being on the phone for 55 minutes tells me there is nothing wrong. I hung up and decided to live with it. After about 2 months of that then I started having trouble with the ice maker not making ice again. I called to be told to do that diagnosis then they tell me that I dont have enough water pressure for the ice maker but it worked with the water pressure to that day. And they tell you if they come out and its what they said they will charge you for the service call. Well again I gave up. A few more months go by and now the freezer will not freeze my food and I lose a whole bunch of food. I call. They send someone out that tell that I am leaving the freezer door open but they replace the grill assembly in the freezer that lasts for another month. Again the freezer stops freezing and they send someone different. Same thing is told to me. Im leaving the door open but again he replaces the grill assembly. Well that only lasted a month. Now the freezer, ice maker and the fridge are all not working. I call again on a Thursday. I have lost everything in the fridge and freezer. They call the repair guy who cannot come out for 7 days. He shows up to tell me he now needs to replace the main board and defrost control and that will take 3-5 more days. No refrigerator for 2 weeks and LG tells me thats the best they can do. How many times do you have to have something repaired before they give you a new working one?

My LG French door side by side icemaker has quit several times. We have turned it off for a few days and turned it back on. Sometimes, it works again for a week or two then it quits making ice. It will still distill water but no ice. I paid a lot of money for this fridge and now I see a lot of icemaker problems. They should recall their products. We are still paying for this from Home Depot. Also, water filters cost $50 and are only available from selected stores!

Lg French Door 25 Cubic Foot Fridge eats a ton of energy. Recall did not fix problem.

I needed a refrigerator badly mine had broken down. I went to Best Buy to purchase. It was the perfect height for the space I needed. About a month later it was leaking badly from the back area to all over my floor. I called the company they asked questions like do I have central air to cool down the fridge because that is likely the cause of the leaks. Im not happy it was a new fridge so it should not leak. A year later same problem.

We bought a french door LG fridge from Home Depot. It stopped working just after the warranty was up. Costing us all the food in the freezer and the fridge. NEVER BUY LG AGAIN. Now we face the choice of a costly repair and very possibly future breakdowns, or scrap the crap. And buy something decent.

I just purchased my LG double oven range one month ago. Cleaned the cooktop as required by manufacturer. Razored off the food stuck on as by manufacturing specs. A stuck on piece of rice being scraped off by the razor provided with the range caused a chip in the glass. The rice and a piece of glass top came off together. LG states this is not covered under warranty and will not repair. Cleaning a stuck on piece of anything should not cause a piece of glass to come off with it. I bought 3 LG appliances at the same time and I will not buy again. I have had a glass cooktop range before. Cleaned it several times the same way never a problem. This range was over $1000. That glass top should be bulletproof as far as I’m concerned.

Ive had the LG front washer now for 3 years and the only problem was not getting that fresh smell. Issue resolved by switching to powder. Use the speed cycle - only 21 minutes. Drain the pump tube monthly and leave the door open. Clean the rubber ring monthly. Try it.

I want you all to know that the LG model LFX 30766S we bought in the 2nd half of 2015 stopped cooling and the compressor is shot. We are waiting for service to repair and expect, based on the call with the service center will cost a minimum of $300 just for the visit and they indicate that they may have to order parts... We will see but we are still waiting for 4 days for service. Ill keep you posted but this Made in Korea was over $2300 and didnt last 1 year and a half. We still dont know if parts are under warranty... Keep tuned and stay away from LG refrigerators.

The LG refrigerator was a good price - I believe I got the refrigetator on sale actually. I also had ice and water in the door and that is a feature I must have in my model of refrigerator. I personally like a side by side refrigerator. I also like several color choices, it is very much appreciated if the refrigerator is on sale as well. Also I like easy to change water filters. I do not like when the filter is at the bottom of the door on the refrigerator. Its too hard to get down there. I like the filter by the ice machine.

Purchased a new counter depth LG refrigerator in April 2015 due to the remodeling of our kitchen. Unit was delivered in May and put into operation during early June 2015. Unit ran fine without problem during the warranty period (one year). In late July 2016, approximately 2 months after the warranty expired we experience ice forming on the back of the inside of the unit. Eventually the fan started making noise and the temperature inside did not seem cold. The unit then displayed a code of rf. Since it was out of warranty, I researched LG refrigerator problems and now realized all the issues with LG and their lack of customer care, so I called Sears Home Service. The technician visited the house, inspected the unit, researching the error code and determined the problem was a failed motherboard. Technician ordered a motherboard and advised he would come back when we received the motherboard. We received the motherboard a few days later, advised the technician of the receipt. He promptly came out the next day and replaced. In summary and based on other reviews, I am just another customer who bought a LG refrigerator for a couple of grand and just after the warranty period had to pay approximately $500 to enable the unit to operate. LG might look good but either the design or quality of parts is inferior because it appears my problem was not unique. Advice to future purchasers is avoid LG. Look for a reliable brand.

Purchased top of the line LG fridge in May2020. Ice maker stopped working early August. Took 2 weeks for repairman to arrive. Said would need to replace ice maker. Part on back order. It came last week October. Replaced by repairman. Didn’t work. Repairman came back. Said needed data study and left unit in freezer for 4 days. Now they say need to replace circuit card. On order. Says if that doesn’t fix it will probably need to replace compressor. I called customer service and was told they will probably never replace the fridge. I am totally sick of this. LG is a terrible company.

May 2018... My almost 2 year LG French door in black stainless steel stopped cooling. Find out because there was water all over the floor from the ice melting. Lost all my food from fridge and freezer. LG replaced the compressor which lasted 4 days and went out again so of course I lost more food. Had another technician come out and took apart the inside of the refrigerator and found there was a leak. He ordered the new part and LG contacted him and told him it wouldnt be in until the end of July. LG gave me option that they would pay for the remainder value of the refrigerator and deduct the years of use or I would have to keep waiting for the part. I opted to wait for the part because they were only offering me a couple hundred dollars for an almost $3,000 refrigerator. The technician knows that this is an ongoing problem that he has dealt with with many customers around MN. I finally have my refrigerator working as of July 14... Thats 2 months without. Now my worry is for how long??? Another issue is the black stainless steel finish is peeling off of the whole set (microwave, stove, dishwasher, and refrigerator). Tiny pieces are coming off in different areas. I dont know how they can get away with this???

We bought an LG Refrigerator back in 2013 and had problems with it closing properly, since day one. Over time my produce would not stay as fresh, so about a month ago we had it professionally moved to our garage for a backup fridge (to keep drinks cold). Due to it being a much warmer setting it caused my unit to have to work in overdrive to keep it cool. In return causing it to overheat and it stopped cooling the fridge and freezer causing everything in the freezer to spoil. I paid $90 for a technician to come out and he diagnosed it with a bad sealed system (which let me had that the sealed system was a terrible concept). LG said they will warranty the part but I am responsible for the $1,000 labor :( I will never again purchase an LG product for the reason. Poorly made and do not back up their poorly made products!!!

My LG gas dryer started making a thumping sound and now the drum is cracked, no longer drying my clothes and and is tearing my clothes from the jagged whole in the drum. Poor quality metal drum. I will never buy LG products again. Class Action Lawsuit here we come!!

I am enjoying my LG washer. Have had little problems with it. Only concern is hat there are not any repair companies local that deal with LG. The one time I did have to call for a problem, it was obvious that the person was reading from a script. They could not offer any help or answer my questions. I ended up finding an answer to my problem online.

I purchased a brand new LG refrigerator for $1,500. Refrigerator suddenly stopped working last week, spoiling hundreds of dollars of food! Called a repairman who made an in-house visit and LG customer support, both confirmed that I need a new compressor. LG confirmed that compressor is covered by 7 year warranty but labor charges are my responsibility. They provided me with a couple of authorized repair places to call. I received several quotes for labor ranging from $650-$850! The refrigerator isn’t even worth that! LG has refused to do anything to fix or compensate for this!!! What a scam, I demand a full refund and will be joining a class action suit against LG for this fraud and encourage all to the same immediately! If anyone has had the same issues you can reach me at: **.

Earlier this year we purchased a new LG Washer (WM4270HWA) and Dryer (DLEX4270W) through The Home Depot. The washer was delivered and installed in our home on Feb 21st, 2015. The dryer arrived on March 2nd. Both machines operated beautifully for about 8 months. They are MUCH quieter than our previous 20+ year old machines, have a nice feature set, and save water. However, in early October, the washing machine developed a leak and dumped a LOT of water. Fortunately, we had taken the precaution of placing the washer in an overflow pan, so there was no apparent damage to our home. I initially contacted LG warranty support to have the washing machine fixed on October 6th, 2015. On the good side, I found their representatives to be quick to answer my phone calls and they were always courteous. On the bad side, they are completely ineffective and incompetent. Ultimately, I fixed it myself.6 October 2015, 9:45 AM EST, I called LG Warranty support to report the issue. I spoke with the representative and provided the washing machine serial number. The representative verified that the washer was under warranty and stated that I would receive a call in 2-3 days from the service scheduling team to schedule a service appointment. I requested and received an incident reference number. 8 October 2015, 11:10 AM EST, I contacted LG to check status on the service appointment. The representative indicated that scheduling team may take 3-5 business days to schedule an appointment.13 October 2015, 11:30 AM EST, I contacted LG to determine why I had not yet been contacted to schedule an appointment. I was informed that the Service Scheduling Team had started the search for a local service provider on the 8th and that the search should be resolved on the 15th. I was told that if they could not schedule an appointment, they would arrange to replace the machine. The representative stated that the time to resolve the service request was unknown. The representative also indicated that the request had been escalated to the top-tier scheduling department, but that it was not possible to check status or contact anyone in that department directly.15 October 2015, 5:55 PM EST, I received a phone call from an LG service representative. They had made arrangements to have the washer serviced and the service representative Jeff (last name & phone number omitted) would contact me shortly with appointment details. I called Jeff directly to confirm and received a message that his voicemail was full. I left a callback number. 16 October 2015, 8:10 AM EST Called Jeff again. The voicemail was still full. Left my callback number again. 1:40 PM EST Called Jeff again and left a voicemail. Jeff eventually returned the call and we scheduled a service call on 19 October.19 October 2015, Jeff arrived at the house and spent about an hour on the phone with LG. He did not disassemble the washing machine nor inspect it in any significant way. He did order a replacement pump. I was informed that the part should arrive later that week. 27 October 9:25 AM EST, I called and left a message for Jeff to find out status and set up a time for the repair. I requested that he call me back as soon as possible with this information. 2 November 2015, 8:00 AM EST, I called and left a message with Jeff to get status and schedule the repair. I requested a call back that day with status.6 November 2015, 7:20 PM EST, I called LG Customer Service to find out what was going on. The service representative was aware that a technician had been assigned and parts ordered. I explained that the technician had visited, ordered a part, and had been unresponsive for 3 weeks. She attempted to contact the technician while I was on hold and could not (no surprise, it was after business hours on a Friday). The service representative indicated she would contact the technician on Monday and call me with status. 7 November 2015, 1:00 PM EST - After a month with NO effective action and washing laundry at the neighbors house, I removed the top of the machine, ran a 15-minute cycle, and identified the source of the leak as a disconnected vent hose in the left rear corner of the washer. I Googled for service diagrams and found it was the hose at the top of part F430 in the diagram. 2:20 PM EST I called LG, explained the situation with the technician and my lack of satisfaction. I requested a service manual be sent immediately. The representative took my email address and claimed the service manual had been sent.3:00 PM EST I contacted LG via live chat and inquire whether the service manual had been sent. The representative on the chat stated he could not access the manual.3:25 PM EST, I called LG again. The representative read my email address back and it had been recorded incorrectly (though we had verified it on the phone the first time!). I verified the correct email address again and she resent the manual. 3:45 PM EST, I did a web search on LG drain vent hose routing and found a diagram showing the correct connection to a fitting on top of the washer drum. I reconnected the hose and since then the washer has been fine. The LG representative that I spoke with on 6 November did eventually call back and offered to start the scheduling process all over again with another service technician. I told her that their service was abominable and that I had repaired the issue myself. We were done. The service manual never arrived.I live in a major metropolitan area with over 1 million people within the county boundary. I am amazed that LG couldnt find a competent technician in the area that could provide prompt service. The inability to email a simple service manual after 3 attempts is equally ridiculous. I will say that most parts appear for the washer appear to be reasonably priced. In the course of my internet research, I found that most design flaws noted in earlier versions of the LG washer had been corrected in my washer. The fact that the hose popped off the fitting may have been a random occurrence. The machine has performed well since. Some closing thoughts: (1) Dont ever install ANY washing machine without an overflow pan that has been connected into your houses drain system, and (2) If you are considering the purchase of an LG appliance or other product, based on my experience, I wouldnt expect LG to honor their product warranties.

Updated 09/04/2020: Every single review here on this website, there is a response from LG promising to look into the problem, its been two weeks since I sent them my information that they asked for and have heard nothing. Since then Ive had my electric range repaired. On my credit card statement they charged me $135 just for the diagnostic and $150.50 for the replacement of a Rotary Switch. It took the repair technician 45 minutes to take my stove apart and test each component. He couldnt determine what was wrong with the stove at this point. Then he went to the visitor parking lot where his truck was parked and brought in the box of parts, why didnt he bring them in when he came in, (the clock is ticking at $65 for 15 minutes)? He opened the box and took out a rotary switch, thats the plug on the knob that turns your stove on and off. He replaced it and that was what the problem was, problem solved. The time that it took him replacing the very first part that he tested without taking the range apart was like two minutes. He should have done that to begin with. Summary: it took the Technician 50 minutes to take the whole stove apart and test everything without a diagnosis and less than 5 minutes to replace the first part that he tested without having to take the whole stove apart. I was charged an additional $150.50 for that on top of the $135 for the diagnostic fee. I disputed this charge with a supervisor after calling them and havent heard anything since 8/27/20 for their review of my complaint.Original review: I purchased the $1,100 electric range 2 years ago. I use it three, four times a month maximum and already after 2 years the front right burner doesnt work. I called customer service to inquire about it and they informed me the warranty had expired after a year. I said I was very disappointed after having a stove for only 2 years that already I need to have a burner replaced. I was told that the supervisor could review the matter and that I would hear back 3 to 5 days. I heard back after about eight days with a denial and that I have to pay for the repair. Im stunned that I paid $1,100 for the stove and already and it needs to be repaired???

We purchased an LG fridge 3 years ago based on their advertising saying that their lifespan is at least 20 years, that along with their innovative features was the reason why we ended up buying it... Fast forward, right after it broke the 3-year mark it just stopped cooling so one day we woke up to a pool of water all over the kitchen and we found out that EVERYTHING on the freezer was fully thawed, and this happened just right after we went to do the groceries so the whole fridge was FULLY stocked with food... We had to throw away most of our food, hundreds of dollars wasted... And the worst just happen after this...We found out that this is a common issue with LG fridges and that their technicians are taking weeks, sometimes months to come repair your fridge, what??!! What are we supposed to do now? To wait blindly for weeks or even months for them to come repair it? To go out and eat EVERY SINGLE DAY 3 times? To spend thousands of dollars by doing that? And not to mention that we are in the middle of a Pandemic and that we have toddlers?? Not only LG products are this bad but their service towards honoring their warranty is bad as bad can be... Their customer support phone line NEVER answers your call so you are stuck in oblivion with a dead fridge and nobody to take responsibility of repairing it asap... We are adding ourselves to the class action suit against LG now...

I ordered online from Home Depot. LG dryer was to be installed, old dryer removed. No problem except dryer now sits in my laundry room 12 inches from the wall and will not complete a drying cycle. My home, as many high end homes in Florida, has venting up thru attic and out the roof. The dryer will not work, have had vents cleaned, and I so regret this purchase. I, at almost 60, am taking my clothes to a laundry to dry them. Instructions state to reroute exhaust? Home Depot will not accept a return? Stated they asked LG and LG said no. Well, will donate the dryer and purchase something that will work. A Roper and from Lowes, better quality and service.

Bought my refrigerator model LFX33975ST in 2013. Had high hopes I wouldnt have to purchase another unit for a long time but to my surprise two years later, Im looking at doing just that! My husband and I usually research products pretty good before purchasing them so we thought LG was a good choice -- WRONG. After two years, my refrigerator has stopped cooling. LGs Customer Service told me to contact a repairman to confirm the problem was the compressor and if so, they would mail a new part to me. The problem was the compressor, but the repairman told me they would not repair the refrigerator even if LG provided the part. I called another repairman but they refused to even to come out to look at it once I told him it was a LG refrigerator. I called LG back (after five days had passed) to check the status of my repair request and after being put on hold for 15-20 minutes, the person told me he was unable to get a hold of anyone and gave me three numbers I could call for service. The person at the last number I called was very helpful and honest. She told me she could schedule someone to come out to look at the unit but I would have to provide proof of purchase before they could do anything per LGs company policy. I was never told that by LGs Customer Service and at that point, it became very obvious to me I may not ever get my refrigerator fixed. Thumbs down LG - I will never buy one of your products again; oh no, too late -- earlier this year we purchased a new LG dishwasher and washer/dryer... yeps!!!

Another complaint about the plastic knobs that break and have gas leaks. I have other people in my home that use my stove and they arent aware if the knob is all the way off. Gas leaks that can lead to death! LG is doing nothing about it.

I have had my LG fridge freezer for 8 years. A few weeks ago it burst into flames setting my kitchen on fire. I contacted LG who took all my details and a few days later they phoned to say that because of its age there was nothing they were going to do. They did not want to send somebody to check why it set on fire the reason being that they only had a responsibility for the fridge until it is six years old. They said that was a standard across all manufacturers. So if you buy an LG fridge please be aware that they only guarantee their products to be safe for six years. After that they have a buyer beware policy.

New LG refrigerator new 9 months old and leaking from Ice maker. Contacted Home Depot, who referred me to LG service 800 number, very unprofessional and stated they would charge me if the problem with Ice maker was not the manufacturer fault. When I requested they put that in email or allow me to also record the call, was told they would terminate call if I recorded. This is concerning since they acknowledged they were recording call. After over 45 minutes on the call they stated they would send a service repair order to a company call Best Servicers of America. The bottom line is after late or missed appoints, and now 2 visits by repairmen telling me about the lack of quality of this LG refrigerator, still Ice maker is leaking. This 6 week process continues with LG not willing to follow up on their commitments, and the Best Services stating they are backlogged and not able to respond to LG service calls.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

I have an LG Stainless French Door type fridge. The fridge is 5 years old. Earlier this summer it stopped making ice, the freezer went to 35-40 degrees, the fridge went to 35-40 degrees. I called LG and they gave me their local repair company to deal with in scheduling the repair. They have been to my house 5 times, replaced the compressor twice along with other parts. I had to pay $600+ for the labor and parts that werent under warranty. It still doesnt work. My wife called LG and they said there is nothing more they can do. Im out $600 and a fridge. Lousy product and a Lousy Company!

LGs black stainless steel microwaves are gorgeous. Functionality and ease of use is great. It also cooks well inside not just top of food hot. Downside is how easy to leave fingerprints. Price is a little high, but when you get a bundle of appliances, it is reasonable.

Weve had it almost a year, the problem was evident from the start; at times the washer would NEVER stop. The first call to LG service said there were no faults in the machine (over the phone code reading) just out of balance load. BUT we were told NEVER put pants AND shirts in the machine together! Err, WHAT!? The second call we were told we were out of the service area, funny; we had asked that from Home Depot BEFORE we bought it. But after a few emails to LG they did find someone and he came out and replaced the computer. Now the machine does finish the load IF and only IF its happy and in a good mood. Balance is really critical and it tries for a long time to rebalance it before giving up. I dont believe there is anything wrong with the washer at this point, it is just a BAD design, STAY AWAY. And the warranty department doesnt really give a damn.

I purchased double stacked LG washer/dryer in January 2010. In February 2012, the washer motor broke and LG placed it. In December 2012, the motor broke again! I called LG and they said I would have to pay for a technician to look at the washer. Ive had this washer for 2 years and the motor broke down two times. I have to pay to get the washer fixed! My previous Westinghouse washer-dryer I had for over 15 years and not one service call, not one problem in all 15 years. Im so mad at LG and Im insisting that they replace the washer. Not sure if you can offer any advice, but I really want to get a lawyer and go after LG. Thanks for your time.

It appears we are far from alone in this mess. Our refrigerator is not even three years old yet and the ice maker has ceased to work. Called twice — two different sets of instruments. Not enough words.

Sears said it would be an easy conversion from Natural Gas to Propane. Sears ordered the conversion kit and it arrived two days before the LG dryer. The problems began with the single half page instruction page. The details as to how to access the dryers internal parts dont match up with the dryer I ordered.When I explained this to LGs customer service rep he replied that its a generic dryer and we dont encourage homeowners to do the LP conversion no matter how competent they are as general contractors. Cant help you, but to ask you to take the dryer to Marina, CA to our nearest appliance rep. Why couldnt they just suggest it go there first before delivering it to my home?

LDG4313ST Gas Range - Since buying this range in December we have had 3 major problems. 1. Finish on bottom panel peeling off. 2. Convection oven making a loud noise, spewing soot, and setting off our carbon monoxide alarm. 3. Oven temperature varies hugely. I contacted LG the first time letting them know I read the owners manual I was given and saw nothing about foil placed on the bottom to catch drips. I make an apple pie during the holidays and for years I have always put foil on the bottom of whatever range I was using to catch the drips. Never had a problem before. Got a form letter saying that though placing foil on the bottom was a common practice that in THEIR ranges you could not. I further investigated their manual and found something in troubleshooting about it. By then, it was too late. The form letter gave no information about how to get a replacement panel. Poor customer service number one.The first time I tried to use the convection oven it smelled weird and then set off the carbon monoxide detector. I found soot on the front glass door. I entered another complaint. This time they sent out a service person. He called them and turns out this is a known problem. The oxygen/gas mix is too rich. So we have been waiting for over a month for the mod. I call appliance company. They say its back ordered with no known date for coming in. I also have them order the base panel. They got the part number. 50 bucks. Irked me, but figured at that point it wasnt that much, I would pay for it.After a long 40 minutes on hold to get to customer service at LG I was first told the mod was back ordered. Then I was told that it was the base plate that was back ordered and they could get the mod part within 3 or 4 days. I said, Fine, fix the dang convection oven so I can use it. Even though there are only 2 screws to install, they say base plate must be put in by a tech. They confirm they wont pay for it, even though we have been waiting a month to even get any news about parts.THEN, this weekend I attempted to bake a cake. I have noticed some issues with cookies, but managed. The cake rose as it should in the middle and then fell by the time I looked again. I checked the temperature and according to the panel, (I shut off and then turned back on to see what temp it thought it was) it was down to 250 when I had it set at 350!!! What the heck!!! I then checked the complaints on LG stoves and many people have problems with widely varying temperatures. LG has refused to allow techs to replace the control boards saying this is how they operate!!! They have come up with lots of excuses with customers.At this point, I have no intention of calling them back. I am copying all the complaints about their ranges and going to see if I can get Home Depot to take it back. Its a piece of junk. If they wont take it back, then I will start with LG. I want a refund. I do NOT want another stove from them. I will never again buy another LG product. They have awful customer service and dont seem to give a crap about the fact their products dont perform as they should. One positive note. The melting knob problem is fixed on this model. Only if the ranges worked.

I purchased an LG top loader model WT5070CW on August 31st, 2012. From day one, it did not work correctly. Water would not fill properly and kept getting an IE code. I spoke with LG customer service, and they gave me a local repair center. They came out and said it was either the control board or a bad valve. He said he would order both parts and just replace both parts. I was notified today that the valve is on back order until Nov 29th! Unacceptable! This washer is only 2 months old, and now they are telling me I cannot get my part for another month? I told them I want a replacement or the part in the next day. They said sorry. I will never ever, ever buy an LG product again! My clothes do not get clean and the washer was defective since day one! I have filed a complaint with the BBB and want to get the word out to people to never buy an LG product. They do not stand behind their product!

My LG washer is one without an agitator. It is a water saver and I like that feature a lot; however, there is no way to accomplish a soak cycle. Other than that, I like everything about the washer.

We purchased an LG over the range microwave a few weeks ago. From the first day, it has been extremely loud when running. It has become very irritating and embarrassing when others are in the kitchen. My husband called the 800 customer service line. The rep was allowed to hear it running over the phone, and just said that was normal. Thus no solution was offered. I dread having to endure the loud sound for the entire time we will have this microwave. But based on the negative reviews Im reading, this may not be for long. I have never before been moved to submit a review on a product until now. Please beware.

I had purchased a Sears Kenmore Fridge model #795.74023.411 in August 2015. Sears had recently gone out of business here in Canada. This fridge had cost almost $3000.00 and was manufactured by LG. I had contacted LG who suggested a LG certified service person. Service person attended and I was told that the compressor was broken and that the cost to fix this fridge was $900.00. I had called LG several times and they keep telling me the same thing. We are not covering this part under warranty because this is the agreement we had with Sears. I had also tried escalating this within LG and each person I talk to theres no point of escalating it further because theyre going to tell you the same thing. I asked LG if its normal for a $3000 fridge to only last 2 1/2 years and they stated it must be defective. Yet LG manufactured this defective fridge and they keep using the demise of Sears as an excuse to not cover this. I feel that the customer service and policies at LG are pathetic. I have now been without a fridge for almost 6 weeks as I cannot afford to pay $900 to fix this, nor do I feel I should have to. LGs customer service is pathetic and their products are garbage. Stay clear of LG.

LR3023ST - The touch panel quit working on several buttons affecting 3 burners and some oven numbers at 2 years. The touch panel was replaced. Then 2 months later it happened again affecting 2 different burners and the off button for the oven. We will never buy another LG stove again. We would like to give this costly endeavor a zero as we go out to buy another stove today.

Had refrigerator repaired and when home it makes a super annoying humming sound. Repair shop told me I needed to load it back up and bring it to their shop. Why... can they not send a person to my home. VERY INCONVENIENT ON MY PART. I work 2 jobs and is not easy to find the time. Please advise on this noisy irritating unit.

After three deliveries of same electric LG double convection oven exactly a year ago, finally had one that worked. We have had no problems with the heat in ovens but the black glasstop has spots beneath surface and burners come on by barely brushing against knobs. There should be a recall as weve come close to burning things on top of stove by accidental touch of knobs.

The ice maker stopped working about a year after we bought it. That was the beginning. But far worse than that is the absolute junk quality of the refrigerator interior. EVERY PIECE breaks on its own, due to low quality plastic and sloppy product design. Weve already replaced them twice, and they need to be replaced again. Pitiful. Weve never had any problems like this with a refrigerator of any brand, until we bought LG. This third world company isnt ready for Prime Time in the world market. They make garbage, and then dont stand behind their product. When will we stop buying the garbage these third world companies are selling us? If you want to say Lifes Good when youve purchased an appliance, DO NOT BUY LG! Total trash.

Bought this Washer sometime in 2011 and since about 2 months after we bought it, it has a mold build up around the front gasket! Called LG and they said you have to clean the front gasket and keep it clear every few days or after a few loads as it blocks the drain. We started cleaning the front gasket and kept using the clean drum feature with bleach and still kept building up MOLD. Now I see that other people are having the same problem as me. Thanks LG. Will NEVER buy a LG product again.

I want to follow-up with how LG went above-and-beyond to help in my range repair. As I mentioned previously, my range went out just shy of having it four years. The thermostat stopped working causing the range to shut down. LG was gracious enough to cover the cost of the repair! I updated my star rating for LG from one to five stars because they were there and made good on a bad occurrence. Ill be buying more LG appliances in the future knowing how they stand behind their product. Thank you LG.

I have call Sears Home Service to repair my LG Refrigerator and the repair service told me that the LG refrigerator is unfixable. Did not know that LG ref. are disposable. No more LG product for me and my family.

I love the LG Refrigerator but the filter in the ice maker is not efficient and wont filter right. A guy that works for my son bought one that was almost identical to ours, and they were talking one day and he was having the same problem. Everything was taken out from that ice maker and replaced but still, nothing. We kept doing little tests here and there with the ice and it was the water filter that you put inside the door. I noticed that when the rep came out and put it in that it was very small. We had to pay 200 and some dollars for an ice maker and the ice has not been used for the first three months that we’ve had the refrigerator. Dean asked for 10 filters and the lady he talked to said no but she said that she would send five of them. She typed in the wrong numbers and sent the whole assembly where you put the filter in. There was nothing wrong with where the filter fits in and we saved that. We were gonna try to send it back if she’ll send us 5 or 10 filters. That would get us by. Its kinda unfair for us to have to spend that on a filter, replace the filters in that one every year, and then have to do the inside ones too that dont even work. He wrote her back and she has not even responded to us. Im kind of dissatisfied because its costing us a lot of money to keep it. Weve had the brand new refrigerator and had to go buy ice to put in the bottom of it because we couldnt even use our ice maker.

I loved that refrigerator, it kept everything cold as needed. It had very good storage space and sturdy shelves. Thank you, LG for the fantastic customer service, I was impressed. My refrigerator was delivered on time and in amazingly great shape for a very low price. The LG refrigerator was actually a pretty great refrigerator, I didnt like that it quit on me lol. Im thinking about buying another LG refrigerator. I loved my LG refrigerator. It worked better than I thought it would. Very easy to use. It was also very easy to keep clean and tidy.

Purchased Lg refrigerator in November 2015. March 2018 compressor went out. Lost contents of freezer and refrigerator. Cost of compressor covered but installation and parts needed to replace compressor not covered. Cost me 600$. Average life of refrigerator 14 years, Not LG, Reviews report that there has been a class action suit against LG for this problem.

I purchased an LG after reviewing them on Consumer Reports and other websites. I purchased mine from Lowes in June 2016 but it was not installed until August 2018 due to the delay of my home construction completion. So in service less than 1 year and no longer will cool or freeze as of 8-1-19. After a little research I discovered that the Linear Compressor failure is a COMMON problem with LG. NOTE LG at the time of my purchase had a 5 year warranty on this unit from the purchase date, I believe it is now a 10 year warranty. I called customer service on 8-2-19 to report problem. I was told I would be contacted by an authorized service center within 48 hours. NO CONTACT. ON 8-4-19 got a call from LG indicating I would be provided free service & repair for the cooling issue and would receive a call from an authorized service center with 48 hours (ANOTHER 48 hours with no frig/freezer). On 8-4 I received an email that my request had been sent to an authorized repair center. On 8-5 I received an email Service Appointment Cancellation Notification. I again called and advised I had never been contacted about a service appt. She put me on hold and came back and said I had a new service appt on 8-8 between 8-5 and the provider would call me 1 hour prior. On 8-6 I got another Cancellation Notice. It is now 8-12-19, still no frig/freezer or repair scheduled. I have documented everything and will pursue. I also discovered there is a class action against LG for this same problem.My request was escalated to Executive Services Project Team on 8-8-19 and I was told to call him (will not mention names yet) back on Saturday as he would be working from 9-6, if I had not received a response within 48 hours. He did send me an email with his name and unit but no direct phone number. On 8-10 I called and asked to speak to the person and was advised no one worked in that division on the weekend.Today 8-12 I called and asked for Executive Services and spoke to another man. He advised that a repair provider was sent a letter of authorization for a labor rate of $450 flat on 8-5-19. The man tried to call them with no answer. I advised it was too early here in Hawaii and he asked if I could call them. I have called them with no person answering, and left two messages. (Perhaps this was one of the cancelled appointments). I need to know IF AND WHEN my refrigerator will be repaired. I have guests coming in two days and will rent one if I have to but NEED a response from someone that has a clue about what steps will be taken. By the way, pretty no one here on the island of Hawaii will repair either LG or Samsung. Next time I will check with repair services before I buy an appliance.

The lettering on the front of the machine just fell off. Cleaning is hap-hazard. Meaning one load will clean well and the next will not. Very frustrating. Dishes with anything hardened on it will NOT get clean.

This stainless steel dishwasher is only 2 1/2 years old and must be replaced. I have struggled with dirty glasses and dishes the entire time. The washer sweats after cycle finishes and leaves a gritty film and smell. The inside has developed a nasty clouded surface that must be wiped out with each use. The rinse aid helps only a little and I have also used vinegar and CLR to clean it out. Nothing works. A repairman ($75) said the arms were hopeless clogged and recommended buying a new washer. This one cost over $750!!!

LG: my advice is don’t buy any of their products. 5 weeks ago my $3000 fridge stopped cooling. I had a local company out here, they determined that the linear compressor has to replaced, like most of them after just a few years. Called LG June 14th., filed a warranty claim and got confirmed the part would ship in 2-3 weeks. Coming back from Europe last week no part, no correspondence. Called last Thursday and a lady in their customer service center confirmed my order but told me it was not processed. She would expedite and call me back on Monday. Again nothing happened. 1st call today I was forwarded to their external part warehouse provider who didn’t have any information. Asked for supervisor, got connected but he refused to take care of the warranty part and insisted to send another technician to my home, but can’t guarantee that he has the part. In the meantime I bought a 2nd fridge and put it in my garage. You buy an expensive, presumingly high end product at a premium price that fails premature, service is nonexistent, warranty is not honored and spend 2 hours on the phone.

About five years ago, I purchased a new LG with a freezer on the bottom and two refrigerator doors on top of the freezer. The ice maker is located in the upper left door (as you face the unit) in the refrigerator. So far, the ice maker has been replaced 5 times, and has never worked correctly. It will not provide sufficient ice output for a family of four. If guests are expected, I must buy ice at the store to supplement the output of the ice maker. The ice maker contained in this refrigerator is a poorly designed and constructed worthless piece of junk.

My fruit and vegetables drawers of fridge dries out everything. My mushrooms become dried in 3 days. I had the technician call and got charged for it because he told me new fridges are like this now, you need to wet all fruit and veg and put in a plastic bag to keep them moist. But when I do this I now dont have dry celery I have rotten celery. These bins are just a waste of space. I wish I has never bought an LG fridge/freezer and will be telling my friends. I would NOT recommend them ever!

I bought an LG W2101HW and a matching dyer in February 2010. First, the washer ran great with no problems, and then July 2012, error code comes up for heating element. Warranty is out. I find that only two repair companies will even touch them - out of fifty or more repair places. Here comes the great part - it needs diagnosis to determine the cause of the problem that the machine tells you with the code. They wont to charge you, but then if it is stacked, you have to help them unstack it. Great when you’re disabled then find out you dont need to after all! So you call them and they tell you it will take a week to ten days. He comes out and reads the same code. That will be $79.00. When we fix it, it will be fifty more plus part, which is fifty dollars. We have to order the part and that will take five days. They come back more than week later. We got the wrong part and needed to order new one. A week goes by and no one calls. I give them another four days and no one calls (forgot about you). They will come the next week. They only go by zip code, so it’s always a Thursday. Repairman brings part and installs part (no unstacking), I pay the money, and everything is fine. Two weeks later, it’s the same thing again. I called repair and no one ever called back. More than a month later, still no call. I bought a new washer and dryer (GE). I will never ever have an LG. Nothing, the company does nothing for you when called, only a stupid email, so sorry. What a joke. Never buy LG washer or dyer; you will be sorry. I paid over $1,600 for both.

I will never buy an LG washer or dryer again. The LG washer is rusting out on top after only two years and very careful use. I contacted customer service on numerous occasions and they wanted $200 to simply come out and look it over. They were very unhelpful and rude when I asked for someone to fix it for less since it was so new and obviously had a flaw in the design of the washer. They refused to stand by their product and refused to do anything about the rust. This washer will be lucky to last three years. It was an expensive top loading washer with no agitator. It was a waste of money. I thought the LG was well priced until I realized the quality is so poor and the customer service so awful. LG makes their appliances look good on the outside but on the inside they are very poor quality. It appears that they make their appliances look fancy and state of the art, but they are actual cheap imitations of good, solid, quality products.

We selected the LG LSXS26326S, side-by-side, stainless steel refrigerator for a number of reasons, including recommendations, interior room, water/ice dispenser, and cabinet size. The height specification for the CABINET is slightly more than 68, which would fit our space perfectly. However the genius, who designed this unit did not look at the height of cabinets in American kitchens. The CABINET fits our space, but the CORD comes out of the TOP of the unit, instead of the rear, adding another 1/4 inch to the dimension. An access panel also adds a small measurement to the height. I had to spend 2 hours to remove the kitchen cabinet, sand it down to allow for the cord and access panel to fit into the space. If you have limited height restrictions make sure you measure EXACTLY, to ensure that the ENTIRE unit will fit. Unless you are handy with removing kitchen cabinets, using a sander, and reinstalling the cabinet, you will need to hire a handyman or carpenter to make adjustments to your kitchen.

Bought the one Kelly Ripa advertised - should have known better - absolute pile of crap. The most expensive in the store at the time. Two years old and I am on the second control board. But that repair failed and after 9 weeks without a fridge I am now FURIOUS! I get back from a weekend away and find that now the freezer has failed and my floor is flooded and all my food ruined. The repair guy is on his way. But last time it took two months for the board to arrive. If it is anything else that needs replacing then that is another two months... absolutely PATHETIC PRODUCT AND PATHETIC BACK UP. As you can tell... I am extremely unhappy and frustrated about this disaster of a product. Yes, and it looks terrible also. The stainless steel is all marked with drips that will never come off.

We purchased a microhood at Menards on 04/16/2016. It was to replace a GE microwave which had been over the stove for a number of years. This LG microhood worked for 3 weeks and when I put vegetables in to reheat one day it just didnt heat. I talked to Menards and they said it was up to me to contact LG warranty issues. Trying to understand foreigners is extremely aggravating. Why doesnt anyone keep the jobs in the USA anymore? He had me unplug the microhood to reset it and when that didnt work, tried to find someone to repair it. He was unsuccessful finding a business to work on this product. So now I am stuck waiting for repair scheduling to contact me in a number of days. I need this microwave now! As far as I am concerned this company no longer exists. I am looking at having to purchase a new washer and kitchen range within the next little while and it will not be an LG. My husband works at a car manufacturer where hundreds of people work and we are going to make sure other employees are forewarned about this company. We certainly never expected to get less than a months use from an LG product.

It does a super job on everything. It often completes much sooner than the amount of time it displays because the sensors work so well. This is a great dryer. I highly recommend it. My clothes are ready to wear when they come out of this dryer. I can't praise it enough.

Updated on 08/02/2019: LG is blatantly cheating its customers in the name of Customer Service. They drilled my refrigerator without my knowledge and finally declared that the unit is not repairable after 30 days and 5 tries. The technician drilled my refrigerator without informing me. Now they are not ready to replace my unit as I do not have the purchase receipt, is this JUSTICE? What is the use of Serial Number on the unit. Am sure LG can extract all the details based on Serial number but they want to cheat the customers and humiliate them. Please stay away from LG, my young family suffered a lot due to LG.Original Review: We bought LG Refrigerator and it stopped cooling after 4 years. We called LG and they sent a service technician after 2 days, he did the repair and the refrigerator stopped cooling again after 3 days. Now the horror story starts. I called LG and they said that a service agent will call me back to schedule an appointment and it never happened. I called continuously for 4 days and each time its a 45 minutes wait but they just treat customers like garbage. I will never ever buy or endorse LG product in my life. LG does not value its customers, I felt humiliated and I am writing this review with a lot of pain.

I bought the refrigerator July 2016 plus a 5 year warranty. The first year the water flow from the in-door water was very slow. I had to call for service and they fixed it. Now July of 2019 (3 years) the whole refrigerator stopped working. Customer service is a joke. Ive called customer service three times, speaking to three different reps. The first one walked me through a reset and literally said that she guaranteed me that would fix it. She said check in eight hours. I did and it was not working. This was Friday and they are closed for the weekend. I spoke to another rep the first of the next week and he said that it would take until the following Monday for a tech to look at it to diagnose. That will be the ninth day without a refrigerator and freezer.He told me to prepare to be without a refrigerator for another two weeks after the tech makes the diagnosis and orders the parts. That will make 23 days from the time I reported. I spoke to a third rep to find out how to get reimbursed for the loss of $1500 in food. She said she could only authorize a $100 reimbursement. I recently looked at the current reviews and realized everyone is experiencing this same problem. I will never buy an LG product again.

I purchased an LG refrigerator with french doors and bottom freezer in April 2007 from Best Buy. Model #LFD22860TT and manufactured in Mexico in 2007. It had multiple problems ranging from the seals of the doors tearing, the clips to keep the doors closed breaking off, the digital panel on the left french door not displaying properly, the ice maker not turning off and, most recently (yesterday), I found the light bulbs in the fridge did not turn off.The heat of the light bulbs burned the casing. It melted the casing causing it to fall off. It was also warped, as was the top of the fridge. A lot of the food in the fridge was melted and spoiled. I called LG regarding the issues each time and was advised that they were not under warranty and would have to be replaced at my expense, except for this last light bulb problem.I called LG and they gave me the number of a local repairman to call and indicated they would pay for the repair caused by the lights. The repairman came the following day and advised that the unit could not be fixed back to looking new. He could replace the light fixture and the cover but that the cover would not be the same and would not fit properly.He was going to call LG to see if they could possibly replace the fridge since the problems couldnt be repaired. He will call me back once he has an answer.

We bought a side by side, door in door - within a year, the button broke off the handle. At the 3 year mark, the compressor went out and was not repairable. For the cost of these refrigerators, I am very disappointed. I will not purchase another LG appliance again. Our repairman said he condemned 5 LG refrigerators within a week, all were about 3-4 years old.

I contacted LG customer service to report discoloration on my door panel. Of course my warranty expired 2 months back. The mistake I made, during my remodel I ordered my refrigerator which would take 3 weeks to be shipped. Unfortunately it sat at the store an additional 4 weeks before I was ready to install the appliance. I am thankful that this is the only LG product I bought. I will never buy another product from LG.

Soooo got back from deployment and this $2500 paperweight had tripped the circuit breaker! That issue started within about 2 years after purchase. Its now been 3 years. They put in a new compressor which obviously solved nothing and refuse to repair the issue. If a fridge cant run by simply plugging it in, its useless! So, I came home to the stinkiest refrigerator Ive ever encountered! They also have a settlement for which my model number is included, but keep responding to me that it isnt. You wouldnt have came and installed a brand new compressor if that were the case!

We purchased an LG French door fridge 1.5 years ago. It has been getting stains on the front and as it is stainless steel. This was a surprise but the bigger issue is it suddenly stopped working. We called LG and they confirmed there is a faulty part and they will fix it; however it will take them 3-5 days. We just shopped and are a family of 5... 3 to 5 days is ridiculous. We are now scrambling to get food moved to our extra freezer and tiny kids drink fridge in the basement and have to wait for up to a week to have a known defective product fixed. LGs customer service is terrible and their product is not worth the over $2k we spent. Very disappointed!

I have the stackable. It cleans like any other and of course, no agitator. I have have the front load washer & dryer (top and bottom mount) for about four years and have not had any issues. I am not a fan of the less water it uses, but so far I believe it cleans nicely. It plays a tune when you turn it on and when the cycle ends. They have a much nicer appearance than the top loaders.

My husband and I buy a washer and dryer at Lowe’s store!! Two months to the day our washer stop working, we contacted Lowe’s and they told us that we need to contact LG because the 10 guarantee, well has been Almost a month since our washer died on us!! Customer services send a guy to check and fix it!!! But he found out the part wasn’t available anymore!! This happened on 12/19/19 and he send the information to LG on the same day!!! We call the repairmen. What was the next step, he told my husband to call LG because the LG have to replace the washer!! We’ve been calling every day since two weeks ago and still waiting for LG to fix our problem!! Please be aware if you’re planning to buy LG washer and dryer!! Work for month or two and the problems you are going to have are worse!!! Get another kind but not LG!!!!

LG sent a wonderful service representative to our home and he repaired our refrigerator. Fourth time is the charm? We are hopeful that this will be the last repair that our refrigerator will need.

LG double oven - Both ovens burn everything in the back of the oven while the front of the baking toward the door is still white. This also happens on convection. I have had it fixed 4 times. Once by the LG rep and 3 times by the Geek squad. Baking is awful. Nothing comes out right.

My husband and I are teachers and dont make much to begin with, and we are only paid 10 months out of the year. It is our responsibility to be conservative with our money so we often buy in bulk with coupons. Well, last year after we came home from our vacation (not a glamorous one either) to a very hot refrigerator and $400 worth of food that had gone bad, we called and fought with LG customer service who were very rude to us. They refused to replace the food but because it was less than 6 months old and under warranty, they sent someone to fix the problem. Now this summer, we went away again, and came home to a fridge full of moldy food again and another $300 worth of food. At this point, we cannot afford to replace much of it because we wont see another check until the end of September. We were trying to budget and plan ahead. We paid for the extended warranty from PC Richards who has been wonderful thus far. So, they sent someone out to take a look at it, but we were told that this is just a trait of the LGs which have fans that are known to shut down if the food cabin gets too cold and sometimes there is a glitch where the fan wont turn back on again unless the refrigerator is unplugged then plugged in again. So both my husband and I have been on the phone with LG customer service, and they have been nothing but rude. I was told that it was not in the customer service policy to replace the lost food. When I asked them why they had that policy, the supervisor was unable to tell me. She just said that that was their policy. All I asked was why, but she refused to tell me. If I treated the students and parents in my classroom the way LG treated my husband and me, I would be out of a job.

We bought a set about a year ago the LG washer inverter direct drive/true balance anti-vibration system with steam technology and the LG sensor dry with steam technology. I thought it might be too technical but its easy to use and my water bill is 7 to 10 dollars a month cheaper and we use a 1/4 of the detergent that we did before. And the options are many and it plays a musical tune when its done not a buzz that scares you and it large enough to do anything. I got the extended warranty because of the electronic board. Only one problem was the washer is so deep my wife has to use grabbers to get the laundry out of the washer. I think this was money well spent on and I like that the door on the dryer can pull down or from the side, the washer has a glass top thats called diamond glass and a soap and softener dispenser. I did wish they had it in something more than white and Im still learning thing about it like I can connect it to my phone to let me know when its done but I really have to say thats pretty lazy. I hope this helps someone if theyre looking.