The space could be better organized. It feel small inside and the bottom is like a box, not enough spacing for the size. Appearance is very good, seems reliable so far after 3 years. Motor is kind of noisy sometimes. I called to have it repair under warranty twice. They never showed up. They claimed they waiting for a part. Overall not a bad refrigerator.

I caution all consumers about buying LG products. Life is NOT Good when you buy their products. I purchased an electric LG range, model #LDE3017SW February 2013 from Home Depot for $1,649.00. Little did I know at the time that this would be the worst purchase of my life. I say this without a smidgen of exaggeration.I do not bake a lot so my oven stayed fairly clean. With Thanksgiving approaching, I thought I would use the self-clean feature for the first time. About two hours into the cycle, the oven stopped working completely. The digital display was completely dark and the oven doors locked and would not open even though the oven is completely cool and inoperable.I called LG and their phone representative told me that I was not alone, that this has been a problem with this particular oven and that the thermostat needed replacement. First, my warranty had expired and needed to be extended. I was asked to scan my receipt with the serial and model numbers. I did this the next day.Hearing nothing back from LG regarding the status of the warranty extension, I called them back. Initially the LG phone representative told me that they had not received my scanned receipts but then, after putting me on hold, he found them. He said that his supervisor had not made a decision about whether or not my warranty would be extended. I ask him how I would be contacted when such a decision was made and he told me that I needed to keep calling LG back.After one week of calling LG back I was informed that my warranty would indeed be extended. I was told that I should call the repair company that LG contracts within my area, Heavenly Cool, to have the replacement part installed. I asked the LG phone representative if the repair person would have the correct part and be able to fix the oven when they came to my house. He assured me that they would, that this repair with this particular oven occurred frequently and that it was just a routine repair.I called Heavenly Cool the next day and spent about an hour on the phone trying to set up a repair appointment. I gave them my model and serial number and was told that the repair person would have the part in-hand and be able to fix my oven. I took time off work so I could be home for the repair. While waiting at home for the repair, the repair person called me and asked for my model and serial number. He said no one had given it to him ahead of time and he would have to check and see if he had the proper part with him and call me back. I was stunned. I waited for his call. He called back and said that he could NOT come to my house that day because he did not have the part to fix my oven.I went from patient to stunned to righteously angry. I called Heavenly Cool and they did not know what the glitch was with communication but they would be glad to reschedule when the part came in! How much time can I take off work???? I felt that I was lied to. I called LG and explained my situation and they said that they would have to call Heavenly Cool to verify. I was put on hold. The LG phone representative resumed the call with me and said that, indeed, I had communicated the current situation accurately and that I just had to wait until the part came in for the repair. I said that taking more time off work was not an option at this point and he said that if this repair person had 2 or 3 other repair jobs in my area that they would come at a time convenient to me. Wow! So if the sun, moon, and stars all aligned properly I could have the repair done sometime after work?I asked to speak with a LG supervisor and was given Eric. I re-explained the whole situation and he apologized for my inconvenience. I asked Eric how he could help me and he said that I would just have to wait for the part to come in and for the attempted repair to occur. If the part did not fix the oven, then I might have to wait even longer for repair. At this point, 12 days had gone by since my oven became inoperable. Taking off work and eating out is becoming very expensive! I will be having 30 people at my house for Thanksgiving! I had done nothing wrong but use the self-cleaning oven feature that LG uses as a selling point for this product and now I was without a working oven. I asked Eric if LG would replace my oven under these circumstances and he, of course, said no and there was nothing else he could do from his end. All Eric could do was apologize for my inconvenience. Since Eric did not have the power to make this right, I asked to speak to Erics supervisor. Eric told me that there was no one with higher authority at LG than him. Wow! Eric apologized again for my inconvenience.I found this website and I see that I am not alone in my frustration but I am very alarmed that LG ranges sometimes catch on fire! I did notice that the bottom of my double oven seemed to get too hot and did not evenly cook food. Because there is a safety issue with LG products, I do not even want to use their products. I will never purchase anything from LG again! I will tell everyone I know not to purchase their products. If LG wants to stay in business, they should make things right for their customers! It is now almost two weeks since my oven broke and LG has done nothing effectively to correct the problem. I have, unfortunately, learned a very expensive lesson. The only good that can come of this is to warn other potential, unsuspecting victim consumers about the potential perils of purchasing LG products.

I wrote a review earlier about how the burner on the stove turns on if you brush up against the knobs. It does this without you even being aware and the next thing you know the ** house is burning down. This happened 3 different times and luckily I was still in the house when this happened. One time I was getting ready for work and had my dinner packed in a nylon bag and just before I left for work I heard something sizzling in the kitchen and the whole ** bag was on fire. Not happy about this ** at all. Anyway I left one of these reviews earlier asking for advice on what I could do about the situation since LG does not give a ** about these problems according to other reviews. But since my last review a couple of hours ago I went to church and then came home to cook dinner and I realized the only solution to my problem with this hazardous ** stove that cost about $1,700 if you pay full price is to remove the knobs and keep them off at all times and only use them while you are cooking. I now keep them in a bowl on top of the stove and my mind will be at ease especially when I’m not at home. In one review the ** dog turned the stove on while the people were away. LG gives not one ** about this problem. I hope this helps someone else who is at wits end. Good luck.

I purchased an LG French door refrigerator for my newly remodeled kitchen in December of 2008. During this time, I have had 9 service calls - 8 of which pertained to the water system. Each time, there was leakage in the rear of the appliance which remained undetected for some time since the fridge was built in. When finally discovered water had been sitting on my hardwood floor for days and days. The plastic water tube along the back of the appliance split twice and water valves failed 3 times. After awhile the sitting water eventually seeped into the underlayment of my hardwood floor and wicked its way out and under the floor of the eating area of my kitchen which then warped the floorboards terribly. I now have a warped, bumpy floor, very noticeable and will have to spend $3,000 to have the entire floor redone. After repeated attempts for relief from LG, I was told I had not saved all the broken parts so I had no evidence and therefore they would do nothing. Who saves the broken parts once they have been replaced? NEVER, NEVER purchase an LG refrigerator. Every time a serviceman came over he said Oh ya, LG is no good. This is not the first time I have had water and ice in the door. My last fridge was a Kenmore and never saw a sign of a leak. AGAIN, NEVER, NEVER buy one of these refrigerators.

Updated on 01/03/2020: This is an update to my review from 12/26/2019. LG responded asking for my model # phone number etc and they would get in touch with me. They did, and told me the repairs would be covered. Great, I thought. Unfortunately the LG certified repair tech verified the parts are still not available to repair my fridge and they do not make the parts so there is no way he can repair my fridge. I have now been without a fridge for over a month without LG standing behind their 10 year compressor warranty. I have now spoken with over 8 different people in 3 different departments and nobody in LG customer service knows how to proceed.Original Review: The compressor went out on my LG French door refrigerator. LG sent a tech to fix it, and the tech stated LG no longer makes the parts for my unit even though the compressor is still under the 10 year warranty. I have spent 3 weeks without a fridge and about 6 phone calls with LG and they are not standing behind their compressor warranty. Im not sure how JD power rated LG so high with their know issues of failing compressors.

We purchased our first LG fridge in 2013 and then it was working great at the time. Got a second one for the cabin in 2017. Well... The 2017 broke and it was the compressor and this weekend the 2013 cap out, no more cold air... Probably compressor too. I certainly hope that LG will do something about their problem. Very disappointed.

LG french door refrigerator - Less than two years old. Called LG. Not making ice and defrosting. They send out Best Servicers of America. Repair time slot 12-2 pm. Tech showed at 5:30 after reporting that nobody showed. Tech claims bad compressor. This is obviously a scam they tell everyone, he never checked anything but made that assessment. He orders a new compressor. Three weeks no refrigerator. I can clearly hear and feel the compressor running using a Freon leak detector. I have found the problem. It has a gas leak. I believe this is why so many compressor replacements. A Freon leak is serious and no compressor will fix it and they don’t want to replace the entire refrigerator.

I purchased a LG refrigerator Lfc25760st from Home Depot. Within 1st year the plastic parts inside were cracking and falling apart. It started with the wheels popping off the drawers like they were nothing. I called only to have them accuse me of being extremely rough with my new refrigerator. Then said I had to get someone out there to look at it. Guess what? I live 2 hours from the nearest service dept. So Id have to pay for that, mind you its still under warranty at that point. I call and find out Ill have to pay the 50.00 and 0.35 per mile of which LG will not reimburse me. So, I just skip it because at that point the drawers still side out without the elcheapo made wheels. Then everything else begins to crack and break. So I call again.Im so mad because they will not help me and its now 100% clear that its LGs fault this is happening. I have my old GE side by side that is 20 years old, been through teenagers, young kids and moving 3 times. Its still running and the insides are great. Not the LG!! My drawers all falling in! The rails have cracked and the drawers fronts are even cracking off. Never has there been such a completely uncaring company that is unwilling to rectify problems that are obviously their fault. Its time for a class action law suit. They went cheap on production for these refrigerators and we the consumer trusted this company to produce a quality appliance. I now walk away from everything LG and Im not the only one.So much for wanting a nice stainless french door refrigerator for my kitchen. I have contacted the company over 6 times and get nothing but run around. I even tried to get them to at least give me some type of discount on all the parts that are broken that should not be. It will be well over 400.00 to replace all the broken parts not including shipping. I have talked to other people that the exact same thing happened with them. LG also told them they have never heard of these problems before. Gave them the exact same run around. They replace their insides only to have them all break again. Im done. Its lawyer time.

This is the WORST washing machine ever. Not only does it not clean the clothes but the balance issues are enough to drive you crazy. If Im not standing over the machine it can take hours for a load to complete as its constantly off balance. Never again would I purchase anything from this company. Their customer service doesnt exist when they cant admit theyve produced a flawed product and do something about it.

LG LD1452WFEN3 - Purchased February 2015, its May now. Had approx. 4 call outs, dishes never clean, mostly never dry. Initially came up with the OE symbol. Unit was apparently not draining due to installation, unit removed, rebuilt. Technician excellent but the dishwasher is very very unreliable, simple product like kids yogurt doesnt wash out of plastic cups. I paid $798 plus $30 to have it installed. Waiting now on feedback and responses from LG and store I purchased from. I will not buy new or LG again. I have not had 1 successful full clean from it. Thanks.

This is the worst machine ever. They are now selling a 2 year old machine at local flea markets to see if a sucker will buy it. True Balance means it will never truly balance and will not wash one load of clothing without it taking you hours. This machine might work on cement and only cement because if it is on a wood flooring it will not work.I have found that if I load clothes, it keeps trying to sense the clothing, then I shut it off, restart and let it go. I can get half a cycle done until it spins then is off balance again. Then you shut it off, turn it back on to spin. Shut it off, then restart with rinse and spin... You can sometimes get it to work. The worst design ever for this high priced piece of junk.LG is not a company I will ever purchase from again. Do not buy this machine and do not take this machine if it is given to you for free. All other comments are true. It will not wash clothes. It just spins around and uses endless amounts of water to balance. Hours upon hours for 1 small load. If you have this machine do what I listed above. Have the exact same type of clothing, start a cycle, let it get it wet, when it gives you the error message shut it off, restart when clothes are wet, then when it does the IE shut it off, restart on spin, then restart on rinse/spin. You can get one load done if you are lucky.LG is a horrible company. My LG phone failed after a year, the Washer has never worked... and other items. No more LG. Life is not Good with LG. Life stinks with LG and you pay the price. We paid over $900.00 for this washer and it never worked right. We are seasonal so by the time we returned the warranty is up and they cant find the extended warranty in Lowes system. Go figure. The call center was also a joke. Not in the USA and they tell you you are out of luck. Stay away from LG.

We bought our LG side by side, door in door fridge in June 2017. In less than 2 years, our icemaker quit working. We went through all the troubleshooting suggestions and nothing worked. We spent $95 to have someone come out to diagnose the problem... only to diagnose it incorrectly which cost an additional $180. Another service person was sent out and called into the LG center resulting in diagnosis of the heater element in freezer door not working causing the ice maker to not produce ice. We have been told that the entire freezer door has to be replaced which would be extremely costly. We already spent over $1500 on the fridge and to now in 2 years have to put hundreds of dollars into it for repair. Im outraged and disappointed in the quality of this product.

The microwave is really good, no complaints. It is durable, easy to clean. It heats up really fast. I Had no trouble with it. It stays in good condition for years. Thank you so so so much.

I seldom, if ever, write complaint letters. However, this washer has been the worst purchase I have ever made. I absolutely HATE this machine. I thought I was purchasing a high-end washer and its a piece of JUNK. There is never enough water even though I always select more water with each load. The clothes arent even fully emerged! Stains remain, the clothes appear dingy, and after the load is complete, all the clothes are twisted together in knots. I have to separately untangle each piece in the load before placing in the dryer. No agitator in the top loader, insufficient water, spin speed ties clothes in knots. You should see my king size sheets. Its been a nightmare since day one. AVOID this machine like the plague. Im getting a replacement ASAP.

We love our LG 4 burner with a center grill gas stove, it has performed great for us, we would definitely buy a product like this from LG again. The oven cooks food evenly and weve owned this stove for approximately 1 year with no problems.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

14-month-old drain hose ruptured, service call repair at my costs. A year later drain pump burned out and ruined many clothes as they mildewed and that smell does not come out. Now another year later, washer just continues to fill with water, tried to turn power off with power button but power would just keep turning itself back on, even with power secured water kept coming. Had to shut off water supply, costing more than this washer is worth. Could have bought cheap washer for the cost of repairs and been ahead. Washer not worth the money or cost of repairs with continual breakdowns. You are welcome to contact me. Thank you.

On September 6th, my wife and I felt a Jarring motion in our home. It was almost like an earthquake. I went to investigate and found my LG washer had spun out of control and had put a 6 inch dent in our wall and had also hit the LG Dryer next to it and did considerable damage to it. Since the machine was about a year old we contacted LG. Within days they sent out a technician, who took pictures of the damage and forwarded them to LG. He also unplugged the machine and locked it so we could not use it. For the next month and a half we contact LG on what they would do. After about 10 phone calls with questions about what is the serial #, which the tech sent them the first day, to where did you buy it and do you have a receipt. Again all info they track as the manufacturer. They did refer us to a Mr. ** who did respond to emails, But it wasnt his department.We finally contacted the Presidents Office and that got a response now they are offering a free repair or a discount on a new unit. Nothing about the $300 worth of damage to our wall or the extensive damage to the dryer unit. The whole process seems to be designed to have you stay on hold until you give up and dealing with people with a poor understanding of English, to pointing you to the wrong people. We are 45 days later and now the President is involved. Hopefully we will get our repairs soon.

I purchased my LG washing machine 1 1/2 years ago. It is a model WT1101CW. It is constantly saying its unbalanced and has rattled my bathroom floor apart. The tiles are now badly cracked. Not only that, but in the last several months it has developed an issue where it cant run for more than a minute or two at a time without giving me the UE (unbalanced) error code. I called the LG recall line after seeing that some similar LG machines have been recalled for the same issues, but was told that based on my machines serial number, my machine isnt one of those recalled. I was then transferred to customer service who again told me to make sure that the machine is level. The machine is perfectly level. I have cleaned the tub often, and also tried unplugging it and pressing start and pause as LGs customer service department has also suggested.I was also told by their customer service department that I could try adding a cycle option such as add fabric softener to increase the amount of water in the tub. Since it only has water in it during the tub clean cycle when it also gives an unbalance signal every few minutes, this isnt going to help. It also defeats the purpose of the machine being energy efficient. Today I have spent 9 1/2 hours so far doing a tub clean with just vinegar as they suggested. Every minute or two it gives me the unbalance error code and I have had to restart it. It still has water in it and hasnt finished. It is now 8:30 pm and I started it at 9 am this morning.I just called LGs customer service department for the 6th time in the last few days and was told that since my 1 1/2 year old machine is out of warranty, it will cost a minimum of $299 for a service call! When I objected to the exorbitant price, the representative offered to let me pay with three easy payments. I can buy a new machine for not much more than that. I am 60 years old and have to say that this is the WORST washing machine I have ever owned, and the WORST customer service I have ever received. Also, I believe this model machine needs to be recalled as well. There is definitely an issue with it, and I see from the other complaints on here that I am not the only one having problems with this model. WORST PRODUCT AND WORST CUSTOMER SERVICE EVER!!!

I purchased a LG refrigerator from Abt Electronics in 12/15. Less than 8 months, the ice maker was not working. The manufacturer came out, ordered the part and had it delivered to my house the next day. He returned to install it. Then less than 18 months after purchasing the new refrigerator, it started making a strange noise. The next morning, there was water in it.Called LG and was told the warranty was up since it was over a year old to call Abt and use my extended warranty service. Called Abt, they diagnosed the problem as it needing a new condenser! Had to wait on the part. Returned a week later installed the condenser. Later the same day, the panel on the doorways showing an error code and the ice maker or water dispenser wouldnt work nor was it cooling in the refrigerator but the freezer was working. Used my extended service warranty again, had to wait a week to get the part and reschedule another service call. They came out to install the fan.I have now had all three major parts on this less than 1.5 year old LG refrigerator. What else can go wrong now? Thank goodness I had an old 30 year old refrigerator in my garage to use as a backup! Wouldnt ever buy an LG refrigerators again. Hoping this last five years! My earlier refrigerator lasted 22 years with no repairs. I just bought a new one since I had my kitchen remodeled!

I want to lodge a complaint about a repair I had done last week that I dont think I should be responsible for. I purchased the DLEX3360 dryer in May 2011, along with the washer, for $1900 at home depot. I had an extended one year warranty with my Chase Freedom credit card. Within the warranty period of 2 years, my husband tried to quickly clean my sons soccer uniform on the steam cycle one day. It came out wet. I called LG (I dont remember the date, but it was the previous Fall 2012) and they told me that I didnt put enough clothing in the dryer, that it was too light. At that point, it was too late to dry the uniform so he borrowed another last minute. But based on their response, I assumed the machine was working and that I would figure out how to use the steam cycle eventually.Then, two weeks ago, I was preparing for my sons bar mitzvah party and I had 15 table clothes to iron. My aunt was helping and she thought we could put them in one at a time in the dryer since they were large. Again, they came out wet. My aunt said she has experience with steam dryers as she has a clothing business, and she said this was not normal. So I called customer service again and, as per their advice, I tried putting smaller items in (like cotton-poly shirts). The same thing happened. Everything was soaked. I told LG that when this problem happened over a year ago, LG said that I didnt put enough in the dryer. This time, the representative only said that it was after the warranty period and I was responsible. I was fuming. I had to get it fixed, so I paid the LG repair man ($228) with the understanding that I would talk to LG and get it straightened out.It took him 3 days to fix it (over 10 hours of labor). Apparently, the generator was shot. This was a major inconvenience as I had relatives staying with us for the bar mitzvah and we could not get out of the house through the mud room. I don’t see how we were responsible for blowing out the generator. It was a manufacturer’s defect. The repair man said it looked like it never worked. I do not think that I should be responsible for the repairs as LG led me to believe that the dryer was working and I didnt know how to use it, when I originally called.

Ice maker started making dirty ice. No filter on fridge, problem was ice maker corroded. Ordered a new one and one year later same thing has happened. LG will not replace for free or discounted price. Cant imagine we will have to buy a new ice maker every year!

I have a top load none agitator, extra water if needed. The dryer has a steam cycle, de-wrinklier. If anyone buys this product I believe you’ll be so happy. My washer has a lot of users so let’s see how it holds up.

I liked the finger proof texture. The body of the fridge had the silver style. Really looks good in my kitchen next to my other similar style appliances. The refrigerator section holds a lot more than the refrigerator that it replaced. But I disliked the drawer on the bottom. It seemed not to hold much and everything just ended up being piled on top of each other. It just wasnt as convenient as I thought it would be for my size family. So I started looking on reviews about other brands. LG has always had a good reputation on other products of that brand I own. Ive had some good luck with their brand but all in all I think I will be looking into other companies next time I need a refrigerator.

I love my LG Inverter Linear refrigerator that I bought last year. But yesterday, I went to fill a glass with the water dispenser, and it wouldnt SHUT OFF! I had water everywhere. I had to lock the system and now the dispensing light wont turn off. Im disappointed that this has happened when the refrigerator isnt even a year old. Im hoping this isnt going to be a problemed appliance.

It kept breaking down, it took over a week to get it fixed each time it was related to the same problem I lost food. I talked with at least 5 different service people. I felt as if I was given the runaround. Then they sent me a check for a buyout check for the service contract, so when it go bad again I have only 1100 hundred dollars to buy another refrigerator. I would love to write you a more detailed letter, but I think it would useless. Eleven hundred dollars is not enough money to buy another refrigerator or pay for my disappointment. Im retired on a fixed income. I will use the money to do the best I can to buy another one when this one go bad.

I have a HE washer that has needed repairs over the years and since I bought it from Sears with the extended warranty, the repairs were covered. Finally it got the death sentence: $2300 to fix, so Sears is giving me replacement value towards a new washer. I was trying to decide between a Kenmore and an LG model. So many of you have talked about getting a Kenmore instead of any other. Thanks for helping me decide to stick with Sears brand. Oh, and I am paying the $$ for the extended warranty on that one, too. Thanks!

Bought this machine did about 10 loads (very lg. cap.) then had to move. Just before moving I received a letter from LG, didnt open it just put it in the lower drawer of the front load dryer bought at the same time. Had to put unit in storage for a little over a year. Finally got it set up again (both times moved by professional movers). The dryer was missing a leg, and when I read the letter it said dont use the washer unsafe and there is a recall. Wait to do laundry. He comes out switches a elec. board and tells me the life of the unit is about 5 yrs. They are filling our landfills and should have bought a Maytag simple unit with no bells and buzzers, will outlast anything! Do a load of colors and had a DL code pop. Played with shutting it off and got it to work. Two weeks later a load of white (all my undergarments). Come down in the AM before work on Friday and all the lights are on with the same code. Played with it the same way but nothing. DL code is door lock. Get out the guide and it tells me the unit needs service. Now Im pissed need to be at work and all my undergarments are locked in the machine. Call LG and speak with Sue with a Philippine accent, I could go on about this but wont. She tells me it needs service for sure its no longer under warranty and it will cost $89 and they could have someone out Monday. I hit the roof. This machine did about 10 loads before storage, since then had to be serviced before my first load and now needs to be fixed on the 2nd! What am I to do call in? Go and buy new underwear? When Sue came back to tell me she checked and the soonest service could be done was Monday and asked those? She said, Do you want me to see if someone can come out sooner? I thought thats what you were doing! I was thinking, What do you do in the Philippines go to work in dirty underwear?! Supervisor comes in at 8am so we will see? By the way the dry leg ordered also by a Philippine lady came wrong and reordered what I was told is now the right one?! I WONT BUY LG AGAIN! DONT BUY LG! LG SUCKS!

LDS4821ST Dishwasher - I was shocked to learn the time it takes to run this dishwasher: power scrub: 108-176 minutes; normal: 90-139 minutes; quick: 78 minutes; rinse only: 15 minutes. This is definitely not an energy saver.

We bought a LG TrueBalance washer/dryer set 4 years ago and have several issues with the washer. The first was when the motherboard went out in the middle of a cycle, locking clothes and standing water inside. After almost 3 weeks of waiting, the board was replaced and our stinky clothes were free. Now 2 years later every single load has issues spinning. It will spin for a minute or two and then flash UE. I rearrange and it does the same thing 2 minutes later. After a few weeks of this I shut it off and let the dryer do more of the work with a complete load of wet clothes. I strongly dont recommend this set to anyone unless do not have anything better to do but sit in the laundry room and watch the washer. Horrible set for the price!!!

I am not one to leave reviews for products... especially negative ones. But I have been so frustrated with our customer service at LG that I figured this was my only recourse. We have an LG refrigerator that is less than four years old. We paid about $2500 for it. We kept the one year warranty that came with it when we purchased it new. Within six months we had to use the warranty because something went wrong with the ice maker. It was frustrating that we had to wait about a week to get it fixed, but it was fixed with no cost to us as it was under warranty and all of the service and product was covered.Since then, the middle plastic drawer in the freezer broke and we eventually ended up just removing it from the freezer. Most recently our ice maker stopped working and eventually the refrigerator stopped cooling. After making no less than six phone calls to customer service and following their trouble shooting, we finally had to call a local service provider. The problem was that we could not find anyone in our area who worked with LG. Literally every place we called stated that LG was difficult to work with and their systems were difficult to diagnose. We found an LG certified technician about 45 minutes away but they wanted $200 plus mileage to come out and look at it. (Our one year warranty was up, so the only parts covered were the compressor and coils. Service was no longer covered).After making several more phone calls to LG, they told me that if I could find someone to look at it, then they would work with that technician to help us get it fixed. All I needed to do was to give them the contact information of the provider that we were going to use. Even after I did this, they told me that it would take 3-5 business days for them to approve the technician (at this point it has already been 4 weeks without use of our refrigerator). I asked for a supervisor and the policy was that they could not give me the direct number of a supervisor, that I had to wait for a phone call in return. I am a physician and do not have access to my phone during most of the day. When the supervisor did call back, she did not leave a return phone number, nor did she answer my question and instead, just reiterated that it would be 3-5 days for them to approve our technician.When the technician did come out, he discovered that there was a blockage within the sealed system that was causing the Freon to not move freely throughout the unit. His recommendation was to junk our refrigerator because he would have to completely take apart the sealed system and stated that this was too difficult. In his words no one in their right mind would take this apart and fix it and left it up to me to deal with LG because of past experience, he would not work with them.After more phone calls to LG and them refusing to provide me with the service department number (citing privacy policy), their solution was to call an LG certified technician. So I was back to calling the person who charged $200 plus mileage (the only one I could find within 60 miles who would come look at it). When I spoke with the technician on the phone, they indicated that they do sealed system work because LG wants to uphold their warranty. It was going to be a minimum of $400 to take apart the refrigerator and could be up to $1200 because it was so labor intensive. Keep in mind, that I spoke to several technicians who stated that they would total it, but the LG certified technician was the only one who would do the work.We have decided to just junk our refrigerator and buy a new one that is NOT LG. This is ridiculous because our fridge is less than 4 years old and we have already had these three major issues. In all of the phone calls to the LG customer service department, not once did I get any empathy or an apology for what we were dealing with. Not one customer service representative offered an alternative solution. They provided only barriers for us to get our refrigerator fixed. As I shared our story with our friends and family, we heard other experiences of very poor customer service and products through LG and we will never buy an LG product again.

I purchased an LG washer/dryer pair from Lowes in Glendale, AZ the week before Labor Day, 2014. Install occurred about 10 days later, because the item wasnt in stock. Washer was front loader, Dryer is gas. Dryer is fine. Washer (Model WM3570H*A) began leaking within 4 days - first a little, then a lot. Called Lowe; they sent out a technician to observe the unit in cycle. Didnt find a leak. Next day, starts leaking again. Call Lowes and demand a replacement. To their credit, they send a Maytag loaner unit out while they take the LG back to figure out what is going wrong. I had the loaner for about 6 weeks - apparently they had to mine the ore to make the steel to make the machine. My replacement unit arrived yesterday, 10/22/2014, nearly 2 MONTHS after the original purchase. Washing load number 3 following new install, the floor is covered with about a quart of water. No leak from the front - it is coming from under the body of the washer somewhere. So tomorrow, I will call them to take the machines back, refund my money, and go elsewhere to purchase a reliable washer/dryer pair. The rating sites online have this all wrong - LG sucks!!!

DLG2302R - We purchased an LG washer and dryer about 4 years ago. After 6 months, the dryer button would not work (to start the dryer). It was still under warranty and a technician came out. He wasnt sure what was wrong, but he tried replacing a part he thought might be the problem. It worked for a while longer after that, then it would turn on sometimes but not other times. We called again. Now it was out of warranty, and we could not afford to replace the front panel to fix it (we already spent $2,000 to purchase the pair). Then the dial quit working (still doesnt work). As a result, we have had to manually program the time/heat setting with other buttons on the panel. We never know if the dryer will work when we need something to be dried. Like today 4 years later.

Worst worst experience ever... We had purchased inverter based refrigerator last year around March 2014 from Vijay Sales approx 42000 rs. Since last 10 days its not working. Initially we were told that circuit is damaged and needs to be replaced and since circuit has only 1 year warranty and we bought 18 months back so we will have to pay for it. We agreed to pay which repair person told approx 1500 to 1800 rs would be the cost for new circuit. After 4 days we got a call that the circuit will not cost 1500 but it will cost approx 4000 rs since its a different circuit. So we thought of re-confirming with some outside repairing agency and now we have found that the circuit is absolutely fine. But there is problem in compressor. We are really dissatisfied and need to urgently sort the issue as soon as possible. Please pass the email to the highest authority and sort the matter in 24 hrs or we will have to go for some legal action. Not only this one. Cannot even complain on lg.com/in because after filling all details and when we send message it shows error? Pathetic company.

Weve had an LG washer (model WT5170HV) for about two years. We are having our second major problem with this machine. This time it is not stopping! It will start with saying 52 minutes for the full washing cycle and take almost three hours to complete. Needless to say, the repairman is coming out. I do not recommend purchasing an LG washing machine. Repair calls are expensive. If this repair is more than a couple hundred dollars, were dumping this machine and buying something else.

My LG dryer is two years old and shortly after I bought, it started to twist my clothes in the lint trap. It has ruined a lot of my clothes. I dont know how to fix it.

LG WM2301 HW front load washer - Sometimes when washing cloths, mostly sheets and even light loads, the cloths are severely stained with what looks like mud. The tub has a residue of dirt also. This does not happen every time. I even drain the water from the tub like the manual suggests.

LG is a great brand. From phones to tvs and even the fridge, everything they make lasts and LG is always a great brand to have. I would love to own more of their products if I can. I like the easy open freezer doors. The inside ice maker is awesome too. And the overall features works great. The fridge is really the best. I love it. It has everything we need and works better than any fridge we have owned before. Lg is a really good company. LG takes their time to make the best products. I did see new LG ones out now that I would like more since I own a older one but thats it.

On 3/5/16 while cooking a potato in my microwave, the unit started on fire. The microwave shut off and I needed to wait for the fire to burn out before opening the door. It was obvious the unit was irreparable. I contacted LG Customer Service in 3/7/16. At first, they tried to tell me I was to blame. Misuse of an appliance because I placed the potato on a paper towel. The manual states a paper towel, paper napkin, paper plate are ALL acceptable. The CSR refused to believe me until she read it herself. Finally, she agreed I was NOT at fault and told me someone would be in touch with me within the next 10 business days. I uploaded photos of the damage as requested. 10 days later a rep from LG Property and Liability contacted me. Please upload more photos, which I did. Was there any other damage? No. Any loss of life due to the fire? No. Okay, well theres nothing I can do. Youll have to go back to Customer Service. Now Im back to where I started again facing questions about misuse because of the paper towel. I was advised I would need to pay for an LG technician to come to my house to determine if it was repairable or a total loss. I didnt think I should be expected to pay for the technician since I already knew its a total loss and the photos support that. I asked for a manager. Theresa got on the line and told me the same thing except she said I would need the microwave receipt to show the technician. I explained this microwave along with a refrigerator and stove were purchased by the former homeowner just prior to my purchasing the home 3 years ago, so I did not have the receipt. Well, there is NOTHING I can do for you. Youre not the original owner. So after their appliance starts a fire, and 3 weeks of answering their questions, uploading photos, waiting for their assistance, I was advised Im on my own. They will do nothing for me.

We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.

I purchased my LG front loading washing machine in January, 2011. I followed the manufacturing guidelines to clean and take proper care. I also left the door ajar to lessen odors. NOTHING they suggested helped with the black slime and odor. What a BIG disappointment after I researched to find a good washing machine. How can they say the problem was resolved. Thats a total lie. Why arent companies held responsible for defective designs and extremely poor quality merchandise. Consumers spend a lot of time and money researching for quality products.

The power button on the washer will not turn on, you have to unplug it then plug it back in after 2 minutes, it will then run one cycle. Called the 1-888 number for Canada helpline to run a diagnostic test with the phone tones using the washer. I honestly believe this is a trick to get you to call and have them try to sell you more warranty. They were no help whatsoever, the information on YouTube is much better and in the end, I ordered the part and repaired it myself for 1/4 the cost. There should have not been any costs for a 2-year old washing machine used by a family of 4! Dont BUY LG WASHERS.

I purchased LG Dryer 7.4 cu ft. Electric in White Model # DLE3170W May 10, 2015 from The Home Depot in a computer. The dryer was delivered on May 13, 2015. 2 weeks later problem start. Lint catcher is distorted and right side is raising up during the time when the dryer is working. Then is catching clothes or anything that is in dryer and tearing or creating a ball. The normal time that should be in a drying time 1 hour and 7 minutes is 2 hours and the clothes look like they exit from the snake throat. I would never buy this machine if I know what this product is doing. I hope LG will take the responsibility for it.

My 2 year old LFXS24566S refrigerator is not cooling. When contacted LG support on Monday (17th Sep). They informed me to book LG technician via LG Purchase flat rate option. I prepaid and chose a technician to come on 19th Sep. I waited the whole day and when no one showed up I called to find out what’s happening. Then I was told that they dont have qualified technicians to support my issue and my money will be refunded. I insisted that I speak to a manager/supervisor, Englebert who promised to follow up and schedule someone to come. Up to now no one has called or no follow-up. Wish I knew this product better before purchasing. Guess Im paying the price for going with LG brand. NEVER recommend this product to anyone...

When I went looking for a refrigerator, the one from LG looked like the better one to get because of the price. But I’m sorry that I bought it. The filter goes out almost every month that youd have to put a new one in because I had the water in the front. It’s supposed to last six months and it doesnt even last three. The shelves are smaller than I thought they were, and you can’t put anything on the doors. It doesnt even hold a bottle wide enough. It’s a lot smaller than it looks. Also, you can’t even look at them in the stores anymore. You can’t open and look at them and there’s just so much cubic foot. Not everybody knows what a cubic foot is. You just order it and they send them to you. So, you’re stuck with it. It’s ridiculous.The reps from LG were horrible. They just said yes and did nothing and then turned it over to this place in New Jersey to fix it. I constantly called them, and they were nasty. I finally got one girl in there that was very friendly and explained everything to me. She said that LG compressors were very bad and they knew about it. They just keep putting it off. I called about my refrigerator three different times, and they kept telling me there was nothing wrong with it until it finally died and it was only a year and a half old. It’s ridiculous because the compressor had a seven-year warranty on it. Now that they had put a new compressor in after a year and a half, they said I no longer have a warranty. That’s it. If this one goes, I will never buy another LG again.

Cools food well, ice maker made a lot of ice quickly, matches my kitchen, easy open door. Easy temperature settings. Plenty of storage space on the door. Easy to open drawers. Need a big freezer though. I have a large family and was never able to store enough meat. Still, it was a good price and fit in my kitchen well. Love the drawers and the door shelves.

I am dealing with the exact same issue that some other customers have reported, and terribly disappointed with LG’s customer support setup. I have a 2-year-old LG refrigerator with manufacturer warranty, and we had paid extra to buy the extended warranty also. The fridge is broken for 8 days now. I agree with other reviewer, how can one do without a fridge for so many days. We also have medical issues in the family, and it’s critical for us to have the fridge to store important health related things. We considered buying a new fridge, but a $1500 fridge is not something we should have to replace in just 2 years! When you call LG’s customer service, they connect you with a company called Puls. Then Puls has local techs to perform the service, which I was eventually informed they have only 2 techs to repair refrigerators in the Dallas area. Additionally, these techs are not able to produce liability insurance that my building requires. It’s hard to comprehend that LG hires tech who do not carry liability insurance! So, I am waiting. No one ever calls me back, after promising they will call with 24 hours with an update. And when I call back, they repeat the same statement… “mam, please understand, we are trying, we will provide an update soon.” It’s 8 days now without any update and timeline for repair! At one time 2-3 days ago, I was also transferred to LG’s customer service escalation supervisors, and honestly, they have been useless! The supervisors also repeated the same thing that “we will escalate, please give us some time and we will get back within 24 hours.” First, I don’t understand that the escalation supervisors need 24 hours to get an update for me and secondly, they never called back. They didn’t do anything, as I am still waiting without any update! This is such a nightmare! Staying away from LG!!

First review I have ever written but due to the inferior product this company has produced I feel it is absolutely necessary. We purchased this LG Top Loading Washer Model WT5070CW in Sept. 2014 after losing our Kenmore in a house fire. This machine sprung a leak and flooded our house wrecking our new engineered floor. The 5 yr. extended warranty was purchased but that only helps with the repair bill. Home Depot tried to go to bat for us to get our insurance deductible back but no luck. When the repairman came out he said it was one cap that had come unglued and per a call to his superiors he was told to simply glue the cap back on. This was their big fix. First of all, why in the world is there only a glued on cap between the consumer and another very expensive flooded floor repair?! When the insurance company tried to work with them they said they doubted that is even what caused the problem... Really! Im taking this lousy company to small claims but doubt it will do any good. I think what caused the cap to come off is the amount of shaking and rattling this washer goes through during spin cycles! Like all stated before me, dont buy any of their products - absolute garbage! And shame on Home Depot and other companies for continuing to sell their sub-par products!

When I bought my house 2 years ago we purchased all LG products. When I say all I mean ALL! Televisions, sound systems, wall ovens, dishwasher, water, dryer, cooktop, fridge, DVD players and EVERYTHING. From the beginning I have had a small leak at the bottom of the washer door. The technicians have been out several times but they say it is a known issue on the LG doors. Apparently even 1 piece of dog hair can cause it to leak. I try wiping the door down every time but that works intermittently at best. My mother has a Whirlpool and several dogs and she never has an issue with hers and only wipes the door when she cleans the washer once a month or so. Needless to say having to keep a rag in front of your washer is extremely frustrating, but what really got me was the customer service.I say customer service but it is really a complete absence of it. When I called them about the issue and that the techs say it is a known issue they claimed my service company was not a factory authorized provider. (They are the largest appliance dealer in the state and only service what they sell because their techs are all factory trained and authorized.) So, I ask them to schedule a visit from their factory tech. 1 week later they email me the contact info for their supposed factory service company. It is a computer/IT company that only services phones and computers! When I called LG back they did not understand why their factory service center outdent work on the washer. So I asked to speak to a supervisor.Sorry for the run on but the supervisor conversation deserves its own paragraph. From the beginning he made it clear he did not care a bit. I explained I had had the service company out several times and it is a design flaw. He disputed that and I explained the techs say this is a common issue they get called to look at. He informs me we are not talking about anyone elses washers but mine. I explain I have over $10,000 worth of LG appliances and this is the one giving me trouble. He tells me since it is out of the year manufacturer warranty nothing can be done. I recommended a 50/50 split on the purchase price for a credit towards the new washer I have to buy. He said they wont do anything and this is not their problem and then hung up on me.Stay away from LG products completely! Even though a few work well, (their wall oven is awesome), the customer service is absolutely horrid. I have never been treated so badly by any company before, even for issues with inexpensive items they at least are courteous and polite, regardless of the end result. LG will be laughing all the way to the bank after you buy your inferior product and we are probably lucky they even bother to answer the phone. Then again, not being able to reach them might actually leave you less frustrated than getting a hold of them.

We purchased a refrigerator from a chain, product arrived to our home in good shape. While install, installers dropped door and smashed ice maker. Had to take fridge back and it took two months to receive new fridge. When new one arrived they had to take doors off. Upon reinstalling the doors the door with ice in it, it was uneven with other door. When we asked about this they said that once ice was in door it would settle. It didn’t. We called store. They said we had to contact manufacturer. We called them and waited to receive a callback. Never received call. We called back and LG told us they would have installers back out to fix refrigerator. Company never showed. Called LG again and never received a callback again. We called back again and was told that company no longer does work for them. They told us that they would send someone else out, never showed. We call but it takes a while to receive calls back. We are now told that it has been too long and we would need to pay someone to come out and fix it. It has never been right since purchase and we can not get the store or the manufacturer to make this right. We continue to just get promises until it has been too long for any help.

Three door LG fridge. 3 1/2 years old and broke down 6 times. Frequent canceled repair calls and many no call no shows. Have to pay labor, LG only covers parts that must be ordered, 7 days out. Who still takes that long to order anything. Then another repair call to install the parts, and another charge. Once again, you are lucky if it lasts more than a day or two. 6 months is good. LG could care less and Sears doesnt seem to care either. Perhaps a class action suit is in order. At the bare minimum it may force LG and their poor products and even worse customer service out of the market. As for Sears, they will likely be gone by this time next year. Its clear why to anyone that has worked with them.

I was remodeling my kitchen and bought a brand new range and an over the range microwave, delivered 12/2018, installed in Feb 2019 due to kitchen not being ready. When started using it I noticed some white spots or discoloration on the stainless steel front of the range. As the range worked fine I did not immediately call CS to see if anything can be done about this issue. Then the microwave stop working so I called CS and told them about both appliances and they scheduled a time to come out for the MW but told me they would be get back with me about the range which they never did after a week. When the guys came out to look at the MW I showed them the spots and they tried cleaning them as well. They said Id have to call back in as nothing was scheduled for the range just the MW. They even confirmed that the front face of the range could be replaced a simple fix. I called the next Monday to ask about this again and the first guy told me from what he could see, from a photo I had sent in the first time, it was nothing that can be done about it. So I ask why he thought that from looking at a photo, he said he would get me over to a supervisor. After being on hold for 20 minutes a guy got on the phone and told me that if I would have called as soon as I noticed the spots that they could have replaced it based on a defect but since I waited that there was nothing they could do about it. He said it might be a chemical reaction but I told him Ive only used what was recommended for me to use. I asked them if they could replace the front piece and he said no that because I waited that there was nothing they could do about it. Yes I waited until the MW stop working before I called because the range was working fine. I know that if CS wanted to help and replace one piece that they could have but they punished me for waiting, its not as if I was asking for a brand new range. Ive already have had a few people ask me what LG did about taking care of the range and now I can let them know and everyone know that they chose not to do anything because I was busy and didnt call right away. I will never buy LG again!!!

True Balance is HORRIBLE. Just as many other reviewers said, the balancing feature on this machine is a total nightmare. Do NOT buy an LG washing machine. In fact, I am so frustrated, I will never buy LG anything. Ever.

LG Electric Range Model LRE3083ST - Bought it February 2015. I noticed a greasy film accumulated between the glass panels in the oven door. Called for repair person, he came two months ago. Hadnt heard back from him. Called LG and complained. They told me that they would send someone to clean the glass. Which doesnt resolve the problem. LG told me if I didnt like it I could go to Best Buy where it was purchased. Best Buy wont do anything over the 45 day return policy.

My 5-month-old LG washer model -WT7300CW has gone dead 2 times and I am without a working washer in April21 now for the third week. This is a lemon, dont buy this model. And LG support customer support is so bad I reached support on 4/10/21 to escalate the issue of a machine not working and to talk to a supervisor, and finally spoke with them on 4/22/21, and their policy of machine going bad three times before they call it lemon is, unbelievable!

This is a dream come true. Both the air filters and water filters are easy to replace. It has several drawers both in the refrigerator part and the freezer part. It is easy to remove refrigerator drawers to clean. The shelves are adjustable. The shelving inside the door has doors on both the inside and outside. You can open just the door shelf to save cold air. It has an alarm that tells me if the door is open too long. The only drawback is it is oversized. It sticks out further than my cupboards.

This washer is only 5 years old. There is no reason it should be failing already. Even with small loads, it continues to go into the UE mode, and repeats cycles constantly. So the alleged energy savings is out the window. It will frequently take as long as 2 hours to get one load done. And thats if it finishes at all. LG televisions we have are pretty reliable. No complaints. But their washers and dryers are not worth the money spent.

Spent a lot of money on this attractive stainless dishwasher. After minimal use (work out of town, used it maybe once a month) the pump quit. I live out of town, cant get anyone out here to try and fix it. Guess its going to the dump, probably only did 20 loads of dishes. Lousy loading racks. Though the interior is quite large, the racks dont seem able to nest as many dishes as my old one. About all this dishwasher does is look nice, stainless, hidden controls, sleek handle. Never ever buy a LG dishwasher. Even if Id have bought the extended warranty, the pump and service call are not covered.

The title says it all. I had the unfortunate incident of cracking the stove top glass of my LG stove top when I was holding my one year old boy and I accidentally dropped a drinking glass about 1 foot from the glass. I went to the LG website and the price quoted was $844 + tax. I called 3 appliance repair guys and they all said, that nobody should ever by LG stove foe this very reason. THAT THE PARTS ARE OUTRAGIOUSLY PRICED!!!! Why didnt the LOWES appliance sales guy tell me that when I bought asked for advice on whether or not I should be local or LG? I spent almost $20,000 on all new LG appliances a few years ago. Never again! I will now buy locally manufactured goods because parts are readily available and significantly less costly. Expensive lesson learned. LG builds obsolescence into their products by outrageously charging exorbitant prices on parts! LG should be ashamed of themselves. A little mistake would now cost me and my family about $1000 to replace a glass top that is almost as expensive as a brand new stove. I will be throwing the LG stove out the window and will be buying a new locally manufactured stove. Will never ever buy LG again.

We recently bought this machine and Im still not sure about all those fancy settings. But one thing that bothers me is that its so deep I cannot take the washed clothes out. Im 5 feet tall, and even standing on a step ladder doesnt help. I need to develop long arms!! The powder detergent did not get dissolved in the special tray and most of it stayed there.

I bought an LG 2.0 Microwave from Home Deposit. After only 3 months it started making horrible noises each time the glass turntable rotated. I called LG customer service. I was told to submit my invoice by PDF and would receive a refund check. That info was received. Two weeks later a different LG customer service employee wanted me to sign a waiver before they could issue a check. They also wanted photos of the metal serial number even though they were verbally given to them the first time. BTW: They don’t repair microwaves, but supposedly and eventually cut you a check for another LG microwave upon proof of purchase. Of course they never explained that initially as their rules change with every contact. I told the CS rep. after the fourth call to me (forget about trying to contact them) that I use a microwave every day and can’t wait weeks or months for them to reimburse me.Besides, why would I want to buy the same LG microwave again. I got another brand of microwave the day after the defective one. This is exactly where they want you. You are skeptical of LG microwaves, you bought another brand, so basically you will never be reimbursed for their defective product. This type of deception should result in a class action lawsuit. I believe that stealing $130 is a felony. They didn’t assign any order number to this case, but I have all their correspondence and screenshots of their acceptance of my submitted receipt.

We also bought the top load model 4801 and it was defective out of the box. It shredded (snagged) several items of clothing (shirts, sheets, etc.). LG said they were only obligated to repair it, meaning take it apart and replace the drum assembly, etc. I said that wasnt acceptable. The service tech, even though he saw and documented the damaged items, could not find a specific problem with the unit. Because of that, they refused to pay for any damages their machine caused, instead stating there is nothing wrong with the machine. I argued until I was blue in the face. They would not budge. They would not let me talk to someone higher up. They gave me bogus phone numbers and e-mail addresses of people to whom I could escalate my complaint (the e-mails were returned as undeliverable and the phone numbers were not valid). Thank goodness Home Depot gave us a replacement machine against the wishes of LG. Pray that you never need service for any LG product or you will regret it from the start. I like to refer to them as the axe murderers of customer service, the worst I have ever experienced.

Purchased the DLE8000V dryer and the WM8000H. A washer in Graphite, great in the store with bright lights, cannot read the front of machines to set the dial, lights around the dial make it harder. Dryer lint filter need to scrape lint off.

It does a super job on everything. It often completes much sooner than the amount of time it displays because the sensors work so well. This is a great dryer. I highly recommend it. My clothes are ready to wear when they come out of this dryer. I can't praise it enough.

French door in door refrigerator with ice dispenser - I bought this refrigerator from Frys Electronics about a year and half ago and it worked like a champ during the warranty period but while we still joying and dancing being too happy with our purchase and as if there was a timer inside this thing and just right after the warranty was over things began to fall apart one thing after another. I bought this refrigerator for about $2100 and so far it did cost me $1185 for repairs because as it turn out the parts were covered but not the labor. LG customer service stunk the high heaven as they were not able to replace the lemon that I fell for. For the rest of my life, Ill never buy anything made by LG.

Purchase LG refrigerator in 2015, now fridge has Stop working due to failed/defective compressor. Fridge stop cooling, not working since 9.14.2020. Their customer service confirm that this problem is pre-known by LG. (Defective compressor), since they were having lots of issue with same. This compressor is under warranty. (10 years) Repair date received was 9.18.2020, with us paying for cost of repairs.However, on 9.18.2020 LGs technician further diagnosed and confirm that compressor was bad/defective, and the reason why fridge was Not cooling/working. He said that he would replace same, thus fixing the problem. We felt relief and happy; however after replacing compressor, saying he was done and we thought, Wow! Finally, this is the end, imagine our dilemma and surprise when he Casually said- Oh! the main board is NOT working and you have to pay additional charges and service fee to replace!! Plus I dont have the part- I have to come back-next week. The fridge Will Not work without it. - Panic mode set in and crying took over.We are broken!! We had beside suffering undue, stress, also suffering physical health issues, since refrigerated medications were loss-cause by this broken appliance. In addition to the loss of food, deterioration of health, mental stress, were still left with a broken fridge. After spending so much on an appliance (said to last 20 years, right?!). Speaking with LG customer service we feel that LG shows lack of concern to all our issues. HELP!! Can anyone at LG please end this suffering. Plus we now question this replacement of main board- why was this not said on initial diagnosis, before he initiated repair of compressor??Plus we are being charge for all this. Not Fair!! Not Right!! Feel abused! At this point we just wish this fridge gone, gone and LG refund our cost price. We want to get back to our normal life, Please. PLEASE!! Can anyone from LG managerial staff address this? Anyone with POSITIVE Answers/results. Is customer satisfaction a priority? (Then why are we treated this way?) HELP!! Have always been a fan of LG, but now???.

I ordered a Part for my stove hood (lsvc302st) in April. It is now June and theyre telling me the part is on backorder till the end of the month. Every time I call the parts on backorder for longer. Play it safe and do not buy Any LG products. Its new and shouldnt have broke this soon. I dont use it a lot.

I finally received the check yesterday. I cannot change the rating. None of this was easy. The way this was handled was completely inappropriate. Nobody should have to go through this when dealing with a refrigerator that was recalled and still under warranty. Wait times of 1-3 hours on the phone. Appointments scheduled and cancelled without any notification or reason. Horrible customer service that nobody deserves for any reason. Im so glad its over. This was extremely stressful and I dont feel like I received enough compensation under the circumstances. What bothers me most is you are still selling these defective refrigerators.

Lifes Good company need to change their name to Lifes Terrible. Recently my refrigerator broke down and its been out of service for about one month now. My husband has contacted LG customer service on numerous occasions. They supposedly arranged (via telephone) for a repair company in our area to come by and service the refrigerator. My husband sat around all day waiting on someone to show up to repair the refrigerator (because they didnt have a definite time a repair technician would stop by). Needless to say, the whole day was wasted, because no one showed up to repair the refrigerator. When my husband called the local appliance company that supposedly had the order to come and repair the refrigerator, they knew nothing about a service order to repair our refrigerator. When my husband spoke with a customer service representative, he was told that the local company would contact him. To this date, no one locally has contacted us. He has spoken with customer service on numerous occasions. He called a company in a city about 150 miles away, if that far, and was told they didnt travel that far to make repairs. He has spoken with customer service at LG on numerous occasions and keeps getting the run around about how they understand being without a refrigerator for a month, but they havent made any progress to fix the situation. Whats worse about this situation is that we own two of LGs refrigerators. We will NEVER, I repeat NEVER purchase another LG appliance or anything else that LG owns, because they have been very apathetic about our situation and doesnt care that weve lost a lot of food that was in the refrigerator and freezer. We are improvising with a little dorm refrigerator and they are not doing ANYTHING to remedy this situation. Were going to tell everyone we know, dont purchase LG appliances or anything that has LGs label attached to it. The lack of service is unacceptable and the absolute worse experience weve ever faced with any purchase, large or small. Life IS NOT good with LG. LG change your name!

One machine - LG washing machine was purchased as on date 26/01/2016. After one month there is a some issue, which I have already informed and raised a complaint through complaint no ** dated 09.03.2016 to metro service but not resolved. Another complaint raised and received the complaint no ** dated 14.03.2016. Till date not matter resolved. If it is not possible to resolve please take back the machine and arrange to refund.

Our front-loading washer, bought through Best Buy 6 months ago, has a soap dispenser that will not properly drain. LG customer service, now contacted 5-6 times, will not fix the problem without a proper paper receipt. Nothing I have is good enough for them. The most frustrating experience for a brand new appliance.

I bought an LG Refrigerator #LFC25770 in November 2008. I paid over $1,500.00 for the French door style with bottom drawer freezer. The compressor keeps coming on and then clicks right off. The freezer thawed and the refrigerator no longer cooled. After doing research online, find that the cause might be the starter relay. I tried to order the part and it is no longer available. You now have to replace the relay, thermostat and compressor; should have been a warning that LG has had this issue before. I called LG customer service since the sealed system was still under warranty for parts. They gave me several contacts that did the warranty service for them. However, no one comes out to my location. I called LG back and they gave me several more names. I called all and once again either they dont service LG or they dont come to my area. Again, I called LG who gave me more names and numbers. Did I mention the time I was wasting and the cost of long distance calls? I was told it was my problem since nobody would come out. I asked to speak to a supervisor and was hung up on. I called back and asked for a supervisor and was transferred and explained the issues with LG and he said he would make the calls and try to find someone. To say I am not happy with LG would be putting it mildly. The products and the service suck.

I researched and researched before I bought my LG Cabinet Depth French Door with drawer freezer in black stainless. It is beautiful, efficient, very large inside and works great!

Use the sanitizing cycle every week otherwise the old water in the drain will contaminate your clothes. Not having an agitator is definitely gentle however, the spinning cycle if set on high will shred everything especially towels.

LG Refrigerator owned about 6 years trouble free. Woke up one morning to a freezer and refrigerator full of ruined food. Call LG and with smart diagnostic feature are told it is not cooling properly (Figured that out with spoiled food). Told need to be serviced by LG authorized service and was given a number to call. 155 for 5 minutes to diagnose bad compressor. LG is aware and has several class action lawsuits against them. Guy need to order part. LG warranty does not cover very expensive labor - 320+ to install. From all the reviews online - They install the same defective part and failure rate of the new one is very high- most fail within the next 12 months.

LG Gas Range LDG4315ST - I have owned this stove for a little more than one year. It is flat-out dangerous. The knobs on the stove turn on way too easily. Sometimes the burner will ignite and sometimes just gas escapes into the room. My latest attempt at a fix with LG resulted in them saying they are sending me replacement knobs. I am pretty sure this will not solve the problem, but will update if possible. I had the stove listed for sale, but could not in good conscience sell it to anyone else.

My LG refrigerator model LRFC21755 continuously has ice build up at the bottom of the freezer. LG says to defrost the freezer but this fix only lasts for about a month. You shouldnt have to defrost your freezer every month. LG has not been much of a help in resolving the problem.

LG true balance washers are a joke. We spent a ton of money on this unit and it rarely finishes a cycle. It has a large capacity but you can only wash a few items at a time if you expect a cycle to finish without getting the UE message. Had them out many times and all they can say is we should sort our loads. Worst purchase ever and we will never buy LG again.

Refrigerator drawer slides, cracked plastic on drawers, broke door hinge, broke all within a few months. This unit is used lightly. It is just cheap junk. Parts for this unit are so expensive that it would be more economical to buy a new refrigerator, definitely not lg. Of course nothing covered by warranty. The damages are everyday use. Not covered.

We purchased this product from a big box store around 2007. The ice maker failed after 4 years and flooded our kitchen. I was disappointed in LGs response, and elected to not replace the icemaker due to out of pocket cost and fear of future failure. I figured Id keep the refrigerator anyway, since it was relatively expensive.This past weekend, I went into the kitchen in the morning and smelled burning plastic. I opened the fridge only to find that the temperature control and lights had melted to the point of dropping from the ceiling of the fridge. It was hot inside the fridge to the point where the butter had melted and dripped out of the compartment and down the door. There were visible scorch/melting marks on the light compartment. I think if I had not been home this weekend, it would likely have caught fire. I think this fridge is a fire hazard, and caution anyone with this unit.Being a consumer who doesnt want to waste money, I wanted to rig the machine so that its not a total waste. I screwed the control panel back into the ceiling, and replaced the bulbs with low wattage (and low temperature) LED lights. It seems to be okay for now. I will be replacing this fridge in the near future, and will not buy another LG product.

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

The control knobs can be slightly bumped and the gas is turned on! This has happened several times in with our LG range. We have to reach above to get to our above the range LG microwave and bump the control knobs. Usually we notice the smell of gas pretty quick however one night my husband cleaned the kitchen and went to bed. I came home later that night, after a long day of work/travel, to find my house filled with gas! My husband and daughter were both upstairs asleep but THANK GOD they were okay. My husband likely bumped the knob when cleaning or reaching in the microwave. The control knobs are completely unsafe and are seriously life threatening! LG needs to recall these! Something needs to be done! PLEASE.

Power wave technology will not activate on new washer! New WT5070CW washer arrived. I tried five different cycles and none can produce the powerful jets advertised as LGs Wave Force technology. Technician can only get the wave force action to occur while the washer is in test mode. The Wave Force action appears to be created by centrifugal force of the spinning drum. The drum will not spin fast enough on any cycle to create the wave force action. I am an engineer and it appears that the RPM setting on the motors variable frequency drive is not set high enough to create the wave force action. Hopefully, this is just a software glitch that LG engineers will quickly figure out. I plan on returning quickly if LG does not step up and fix the problem! Is anyone else experiencing this?

I bought an LG French door refrigerator 3 years ago and I wish I would have seen these reviews back then. Please DO NOT purchase an LG refrigerator! Listen to the people who wrote the bad reviews and do your homework. We all have the same reoccurring problem. The compressors fail by the most 3 years. Mine failed after 3 years and then again after 2 months. Twice in two months I lost my food. The first time in January of 2020 and then again in April 2020. They compensated me the first time for food loss but the second time they denied me because they said 12 months have to go by before they can compensate me again. Whoever thought this would happen again within 2 months. This time I lost more food cause I made sure I had enough food to last me for 3 weeks since we are in quarantine. It is very stressful during these times to try to stay safe while shopping. I had to wait one week for a repair man to come and worry about us staying safe and distant when he was repairing. I lost all my food and had to purchase a limit amount of food to fit in my cooler with ice. This imposed a tremendous inconvenience since I had to shop at least three times that week. I called customer service and all they could say was sorry about that maam. Are they really sorry? This was not my fault but a product failure and they should be responsible to accommodate their customers with their needs. I paid $4,000 for this fridge and I did not expect this to happen so soon. This must happen quite often so they implemented a rule about compensating after twelve months. Be careful. Life is not all Good with LG.

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!

Our LG Tromm DLE2516W dryer would not start the second time in 6 months. LG is the only source of repairs. They will not sell parts to anyone but their own approved shops. All bookings are through them. I have a 2007 dryer. LG quoted $95 for a technician to look at it. They designated Priority Appliances to do the work. Priority said they would charge $125.00 to visit and do only 15 minutes work for that price. LG would not honour their quoted price. This means a minimum of $125.00 + parts + installation time + taxes -- the price of a replacement machine. Nobody else can buy parts in Canada. This is a racket to overcharge customers as much as possible.

The refrigerators main CKT board failed (blown fuse) 7 months after purchase on 3/12/2009 resulting in spoiled food. LGs authorized repairs first repair was to jump the fuse. After complaints, I received a new board, which the repair facility installed. I kept the old board. Last week the start relay on the compressor failed also resulting in a loss of several hundred dollars in food. Contacted LG and they referred me to Encompass after I received the so-called replacement relay from Repair Clinic. (It had 2 terminals that plug into the compressor and was not the correct part, which is a 3 terminal device (relay/OLP) with 2 receptacles on the opposite side for the start capacitor and 2 spade connectors for the power (line and neutral). (An easy repair if you have the correct part.) Contacted at least 3 other part suppliers including Encompass and all had the same information and same wrong part. After spending $1600 for this appliance and losing hundreds of dollars in spoiled food and many hours trying to contact LG technicians, I have temporarily hooked up a Supco 3 in 1 (relay, OLP, and the original capacitor). I am a retired physics and electricity teacher (41 years experience) and I think their support is terrible. I wouldnt recommend this company to anyone. The pictures submitted show the original relay, the two replacement parts (relay and overload protector), manufacturers tag and receipt).

Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didnt get a top of the line reliability.

There are multiple accounts on this forum of electrical arcing of the wiring to the warming drawer of various LG range models manufactured around 2007, however I cannot get any resolution through web searches and LGs customer service is non-responsive to my issue. Our range (LG model LSC5622BW) arched out inside the warming drawer cabinet at the electrical connectors to the warming element and burnt the adjacent drawer itself, and didnt trip the circuit breaker. The warming drawer was off at the time and we have never used it/turned it on so it seems rather unsafe that it would be energized to the element and be capable of arching? This was one of the same series of LG electric ranges that had the stove top element controls recall issue, for which we had the motherboard replaced a few years ago. These are not cheap appliances and brings into question the compliance with the applicable electrical safety codes. Anyone know if there is any means of recourse for safety issues with an appliance that are out of warranty?

I have always had good experiences with LG products. They are one of my favorite brands. Like that it is stand up side by side. It has water and ice on the door. It also has a light that brightens up the ice and water on the door. If I had to choose something to improve Id want more space inside. I do like the LG refrigerator. Its very nice aesthetically. It keeps the food inside at just the right temperature. I havent had any issues with it.

Freon leak and compressor failure within one year of purchase on LG refrigerator. Broken since 6/22/17. Getting fixed today 7/13/17. Had to move it out ourselves. Repair people do not move it. Imagine being w/o a new refrigerator for 3 weeks. Lets hope it can be fixed. Recommend: do not buy an LG appliance. Customer service is horrible at LG.

Ice maker broke. 6 months later Fridge would not cool. LG called compressor replaced. In 30 days fridge stopped cooling again. LG sent repairman. Fridge could not be fixed. LG would not replace and has not refunded anything. Fridge under warranty for 10 years.

We bought a new front loader LG WM3670H just a couple of months ago after our 13 year old front loader Kenmore (an amazing washer!) shot its bearings. The LG machine is only good for washing dust off your clothes. Will not wash anything heavier than that and leaves tons of lint all over your clothes... I am super frustrated because I am now washing lots of things in hand after they have been through the supposed wash. I use heavy soil and warm water setting and it is not sufficient for average towels or kids’ clothing.

Right after the 12 month warranty expired the microwave stopped working. We were lucky that we had a home warranty insurance so all I had to pay was $75. They had to replace the Magnetron, the fan and the fan blade. The LG service was good, however the microwave is not. Buy extended warranty. May be it will help.

I spent $2000 on this front loading brand new LG wash machine. I bought this machine in July 2016 - delivered in September 2016 - power stopped in February. LG sent Precision Television (took a month) with a new brain. They put the new brain in - guess what - worked for about a week. No power again. I had electrician come out - nothing wrong with my power. Called LG again - sent me to Appliance Doctor. They do not call back. Had to write to LG again and complain. I wish for a Samsung like I had before. These people need to give me my money back.

We bought an LG refrigerator in September 2017. It is still under manufacturers warranty. We called and sent emails on the repairs. It has been going on 2 weeks now and we have yet to see a tech. I WILL NEVER BUY ANOTHER PRODUCT WITH AN LG LOGO, EVER!!!

Another pricey LG appliance with a failed compressor at 23 months. At least a month waiting for parts. Ice maker shut off, water valve leaked after the fridge was taken by the repairman and ruined our kitchen floor, and leaked through to basement ceiling and damaged that as well... We were gone for 3 days. Add to that the food that spoiled when the compressor went toes up, and we have learned a very, very expensive lesson about LG refrigerators, and from the comments here, we are not alone. Repairman indicated ours was the 26th compressor failure he has had this year.

We bought set of front loader. Weve had nothing but problem. There is always something happens with them. It costs so much to have them fix. I wish I knew about the problems with these.

I purchased an LG Dishwasher model number LDF6920ST from Home Depot. This unit looks great and is quiet, however, it does not clean and does not dry your dishes. The internet is flooded with similar complaints about this model. When you call the LG service department, they are nice enough but will only offer to send a technician to check it out. What are they going to check? Its not broken! It is a pathetic design that has been compromised by all the emphasis being placed on energy efficiency.I am out around $700.00 for the unit which does not account for installations costs and the grief incurred!

I purchased this range (LG DOUBLE OVEN RANGE) new in July 2017. This is not the first time I have had this problem since the purchase of this range with the front knobs being turned on by accidentally brushing up against them. This morning I smelled something burning. Upon checking found one of the knobs on the electric range was turned on apparently from brushing up against it earlier. There was a glass baking dish on top of the burner that was on containing a cake made earlier in the week. Upon touching it to move it off the burner it exploded into small pieces all over the kitchen and surrounding food. Thank goodness no one was injured. This is a major problem and it should be recalled or corrected before someone is seriously injured.