Purchased from Sears, Kenmore Elite which we found out was made by LG. In three years had repairs on freezer door 4 times, latest last week, 7-2-13 it broke again on Sat. Will never buy another one or any other product made by LG. You would think an 1800 dollar unit would be made better.

This product looks great and operates efficiently and quietly. The LED lighting provides more than enough to see and find anything in the refrigerator. Changes the water filter and the air filter after being notified by the read outs on the door. Cleaned the coils in back as suggested by the brochure. If any other items that I need to do, let me know. Thanks, GM **.

LGs black stainless steel microwaves are gorgeous. Functionality and ease of use is great. It also cooks well inside not just top of food hot. Downside is how easy to leave fingerprints. Price is a little high, but when you get a bundle of appliances, it is reasonable.

I have experienced the same as all the other consumers with their LG refrigerator pooping out after only a few years. I too am doing the waiting game for having my compressor fixed. I too have thrown out hundreds of dollars in food. All that frozen unfrozen meat right in the garbage. All the water from the ice maker going into my grout. Trying to find somebody to loan you a spare refrigerator. What I worry about now... is even using it after its fixed because what it sounds like is all these people are getting it fixed only to have it fart out and go through the same thing a month later. Im sad because I really love LG..Loved LG. I just bought a brand spanking new LG washer and dryer. Should I worry about that also?

Bought the LG washer & dryer in August 2014. I have not done one load that I didnt have to go back and re-wash some of the items. Nothing comes out clean. No just stains either - plain old dirt and sweat. Some of the clothes do not even get completely wet. I had a Frigidaire for 25 years - always clean clothes - no issues. Gave it away when I moved and bought these pieces of junk! Wish I had brought it with me now! They need to go back to the washers with actual agitators in them so clothes get clean. Everyone I know with this type washer has the same issues. Its too expensive to go buy a new one, but I will never purchase an LG product again! Worst Washing Machine EVER.

I purchased a new LG TrueBalance washer. I hate it. Example: I just tried to do a short wash with two pairs of slacks, a mens shirt, and a tee-top. After 1 hour of having the washer stop due to off balance signal 5 times, repositioning contents each time, and restarting cycle and still not getting any further along -- I pulled the clothes out and am now trying to get the washer to finish cycle empty. This was not a unique experience. Unless I jam the washer full so that nothing can virtually move -- it takes me an entire day (at minimum 12 hours) to do 6 loads of clothes. I would never ever again purchase a washer without a center agitator, the ability to fill washer and leave for overnight soaking (which I cant now), and get rid of all of this computer bologna! UPDATE: The off balance signal just went off again with the washer empty! If you are shopping for a washer -- do not get blinded by all the new/many bells and whistles.

I will never buy a LG product again. The dishwasher is mediocre at best. We bought all new appliances of LG. They all suck. They are made cheap and things break easily. We had a real bad experience with the customer service dep. If you want good customer service? Buy American whenever possible. Again! LG sucks.

Im not too happy with my LG refrigerator after looking into a lot of information and a lot of reviews. Apparently, theres been a lot of problems with their compressors. And it doesnt seem like LG is proactive about going and fixing them because I finally had a problem with my compressor this year. The unit wasnt getting cold at all and we had noticed periodically where it felt like it wasnt cooling enough. We just chalked it up in the air whether it was too hot of a day or too cold of a day, and maybe we didnt have that, we had the house too hot and left it at that. And then, all of a sudden, within three days, it just stopped working.Trying to get LG to come out and fix the issue was like pulling teeth. Apparently though, LG was aware of what the issue was. They didnt give me any problems as far as getting it fixed. But there was a lot of miscommunication internally at LG because they gave me one company that they were gonna have fix the situation, and when I finally contacted them because I hadnt heard from them, they said, We dont work with LG anymore, and I had to call LG and tell them what the company said.So, we were gonna use this other company. It was the same thing. LG gave me the information for that company and I called them immediately. They said some of the same thing. Then finally, the third company was the one that still worked with LG. And then, that had taken almost two weeks to get my refrigerator fixed. At this point, it seems to be running properly. It seems to be making a little bit of noise. So, Im gonna contact the repair people and ask them to come check it out because it makes humming noise that it didnt make before.I have mentioned it to other people and as good friends of mine, they just bought the same refrigerator, and they experienced a similar problem to what we had. And we were told initially, Oh, its probably its seal, it didnt close right. But that was the way our problem started. And six months later, all of a sudden, the refrigerator went bad. But its a known problem with LG. My friends now are keeping a close eye on it.

This refrigerator performed well the first 15 months however I noticed that the freezer was not freezing properly. I had purchased a service repair warranty with my Home Depot purchase and I thought no worries. I have been waiting since March 21 for repairs. After 3 visits and numerous repair calls with executive service persons Sandy, Gel, Willie and Shay I am still waiting to learn when my refrigerator will be working. Ask the merchant before you purchase how repairs are handled. Ask questions when you purchase a service policy as to what justifies replacing the item. A refrigerator is a necessary item in the kitchen and I feel that waiting more than one month for a repair is horrible.

We bought this washing machine 6 or more months ago. From the first wash it was very disappointing. Dirt, hair and lint seems to be redistributed onto clothes. We contacted LG within a week of buying this top of the range machine. LGs response -- Clean the tub. Since then we have had the same response twice.We will not buy LG ever again. This washing machine seems to wet your clothes and nothing more. DO NOT BUY LG... youll be disappointed. Well be taking this much further. If a toaster doesnt toast, its faulty. This washing machine doesnt wash.

I have had a bosch ventless dryer for over 10 years. I know they can be finicky, and my Bosch definitely had its issues. When it came time to replace I thought I was going to be stepping up in terms of technology and quality with LG. The washer has been fine. The dryer started leaking on the second day I used it. The repair guy said it was leaking from the drum, rust had already started so he suggested I call and have LG bring a new unit. Second unit came and it started leaking immediately too. The leaking is about 1-2 cups of water that comes out of the bottom somewhere.A second issue is the dryer is constantly stopping on its own. Just about 10 minutes in the cycle it will stop and beep. To finish a whole cycle, the button has to be pushed about 4 times.I am in the process of having Home Depot switch this one out. Im tempted to just have them return it and take my money to Best Buy to buy a Bosch dryer, but then Ill have a mismatched set for the next ten years. Im so furious at this point because I did my homework and these dryers have been such a bust.

So, This was a great fridge for about 4 years. Then it stopped making cold. We have been without a refrigerator for over 1 month. Monday 5/20/19 will be the 7th time a tech has come out in an attempt to fix this piece of garbage. Im sure he will replace a part, leave, and it will continue to not work. Then next week a tech will come out again, pick a single part to replace and leave. Ill wait another week and he will come replace that part. Im pretty sure after compressor, valve, drying unit, main circuit board, and capacitor you could have replaced the fridge twice for less money. So, keep paying the techs to waste my time and rest assured I will never buy another LG appliance as long as I live.

LG washers & dryers steel drum cracked and flooded my utility room, den area kitchen and two hallways in our home. Resolution dept/LG Risk Management Dept. tactics are unethical. The drum/tub is only partially plastic not steel. LG told me I had to get my homeowners insurance to pay for floor damage. They are awful. I contacted a number of appliance retailers and told my story and their reply was, This is why we dont even carry LG. Their appliances are pretty but thats about all. Their appliance performance and dependability does not measure up in essence. Buyer beware with LG manufacturers!!

We purchased an LG refrigerator with ice maker about 4 years ago. We have had several issues with this unit because the ice maker would continually overfill and flood the back of the unit. We have had numerous issues with flooding and ice all over the floor and with the unit not keeping food cold enough. We contacted LG for service, only to realize that it would take two weeks to install a new compressor and worrying if that would hold. I had just purchased food from BJs and lost over $200.00 in food. Not willing to re-experience this again, we ran out to Lowes and purchased a Samsung refrigerator which will be delivered tomorrow. I will never buy another LG product again. Made in Korea, and you must wait to replace parts.

I bought a LG Over the oven Microwave about two years ago. It just suddenly died on me after gentle use. I went to heat up a small meal and realized the thing was totally dead. It did not show the time, the inside light was not on - nothing. I checked my house power outlet to make sure it was ok and it was. So, it was the microwave that was not working. I will never buy another LG product. And I will also tell everyone not to buy their products.

I really like LG products. Ive never had any bad experiences with them. They are dependable and reason I priced and Ive owned several appliances and electronics made by LG. Of course more room on the inside or make the best of the size with shelves and drawers is always good. I chose LG because of the color and the interior of the cooler part and of the freezer part and Ive been very satisfied. I am very pleased with my LG.

I own four LG appliances and they all broke down. I had to have my less than six-month old fridge repaired out 14 times. They finally replaced it with a GE product. My four-year old dishwasher was so expensive to repair and I was told to replace. This was an $800 appliance. Oven will not heat and neither will the broiler, a $1,500 oven that cannot be used and it is too expensive to repair due to parts.

I love my new washing machine. I havent had it long. It is a super large capacity. Only problem I have, I am on the shorter side, so I have to stand on tip toe to get everything out of the bottom of the machine. It will hold 2 loads of clothes, easily. And, a large comforter.

We believed LGs advertisements and trusted that they would stand behind their product. The expensive French Door Refrigerator/Freezer (LFCS31626S) has given us nothing but trouble. LG has sent repair technicians several times who have gone so far as to replace the control board (twice) and the compressor complete with solder smoke wafting through our air during a 2-4 hour repair job. Still, in spite of being set at 36 degrees F, the temperature cycles from 45 degrees F to an unsafe 60 degrees F. The last technician who worked on the thing told us that he did all he could, and, within a week, we had the same problem all over again (we called that technician for help but he no longer answered our calls). Meanwhile, weve lost tons of food and have to shuffle things into a standing freezer for salvage. This has been going on for about a year. Rather than do the right thing and replace the unit with a new, good one, LG now wants us to break COVID-19 isolation for yet another failed repair attempt. Most recently, we were handed over the Executive Team where a member picked-up and held the phone line open for over 2 hrs before hanging up without once responding to our repeated pleas that he/she speak. We are beyond frustrated. In fact, we are feeling betrayed. Please help!

We are in the middle of an LG refrigerator nightmare! I am so upset I dont even know what to do next. We have been without a refrigerator for over a month now with no end in sight. The supervisor at LG was so rude and disrespectful and eventually hung up on me. We have a 3 yr old French door model. Started with the ice maker not working, then the entire unit stopped cooling. LGs certified repair person came out, did absolutely nothing except pull fridge from wall and broke something in the process so now its even worse. LG wont even admit this repair service is on their list!!! Apparently, there is also a bulletin on my model for the Grill Fan Assembly. The repair person said I needed to call LG myself and ask them to send me the part that was under warranty. Called LG, they basically laughed at me and said but your refrigerator is not showing the correct code for that part. REALLY??? It was showing the correct code before the fridge got worse. They both need to be sued! I completely give up. What can we do???

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

I have had this LG Direct drive top load washing machine for approximately 3 years. My laundry has never smelled bad but since we bought this washing machine I hate to do laundry. It NEVER smells good (always smells bad). I have done all the recommended precautions. I always use HE detergent. I leave the door open between loads, tub clean, bleach etc. Nothing works! I HATE HATE HATE this washing machine. If anyone reads this dont buy it. I used to trust LG but I think they should stick to t.v.s!!! Please make them give us our money back!

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

LG product do not last- LG= Life sucks because you purchased products from a company that doesn’t back their product. Bought all LG for kitchen. Refrigerator has a bad compressor- no appliance company wants to work on LG!!! Electric stove- buttons work intermittently. Dishwasher bad after 1 month- LG replaced part- then 2 yrs later stopped draining again.

1) Call to repair with $125 + tax; 2) Paid $270.16 labor cost to replace evaporator, compressor were kind of expensive for the parts still under warranty; 3) After the repairs with $405, the refrigerator only lasted 2 weeks, then dead, which was very bad; 4) Waited for 2 weeks to get a resolution before we are allowed to buy another refrigerator is inhuman. That is not the way how you treat valued customer; 5) $405 repair fee wasted.

I purchased an LG refrigerator which is six years old, however, the parts are still under warranty. The freezer portion of the unit no longer gets cold enough to freeze. I called for service and there are only two service centers that service my (highly populated) area. I cant get an appointment for weeks with one of the centers and the other came only after a few days, however, they did not fix the issue. My food is now lost! I called the service center again to provide them another opportunity to fix the issue but I am unable to contact them and their mailbox is full. I called LG and asked for their assistance and they were very clear that I had no option but to work through the service center. They seem unsympathetic to my problem and offered no assistance to resolve my issue. They are basically forcing me to go weeks without a freezer or to purchase a new unit. I am very disappointed in the customer service and would never purchase another product from this company.

I purchased an LG dishwasher for my newly renovated kitchen, it was professional installed the first of May right before the final acceptance of the renovation. The plumbers tested the dishwasher and all appeared ok, I never had a chance to even use it once. On May 9th I walked into the kitchen to find three inches of water in the kitchen and dining/living rooms, with water pouring out from the dishwasher. It was inspected by the factory rep from LG that a clip on one end of water hose was missing and determined this was a factory defect. Since there was extensive damage to three Persian rugs floating in water, furniture and areas behind the newly installed cabinets I filed a claim with LG and after 4 months they still have not made a reasonable offer to reimburse me for the damages their defective product caused. Very very poor customer service. Will never purchase another LG product and would not recommend their products to anyone.

I have an LG front load fairly new machine and I absolutely hate it. I loved the fact its suppose to save money as it is and helps the environment. I have had the machine 5 years now. The only thing I like is the lights during the washing procedure. I was looking for efficiency but there is nothing efficient about a heavy soiled load of clothes taking over an hour to wash. The machine does not let you soak or pre soak clothes. With muddy clothing, sometimes things need to soak. The machine smells like mildew or mold all the time. The rubber seal is disgusting to look at and clean. Not sure who came up with this brilliant machine but I think its awful. There is barely any water on the clothing when washing. I dont like it at all and with it being 2,000 I feel like I got ripped off. My dryer is a Samsung steam or dry dryer. Never lost an article of clothing in it. The dryer works great. So far no issues.The machine takes forever to wash. The clothes dry quick because they barely get wet. But they do spin fast. I hate the fact there is still pet hair on my uniform pants and some types of fabrics which really makes me mad. Also I cannot soak soiled clothes. The machine drains out any excess water. I am so not a fan of this machine. I am so annoyed with it. I would trade it off for an older top loading machine in a heartbeat.

I have an LG microwave that I bought in 2013 at Sears. Yesterday I was using the timer when I heard it turn on. I tried turning it off but nothing worked until I unplugged it. The unit was hot to the touch. If I had not been home when this happened Im sure it would have started a fire. The other thing that scared me was I was able to open the door while the unit was running which left a funny taste in my mouth for a few hours. Im not sure I have a receipt but if I can find one how would I submit it?

Don’t buy an LG refrigerator in Anchorage, Alaska! No service company in Anchorage will do LG sealed system warranty work. When our 5.5 year old LG refrigerator (model LFX21976) stopped cooling and freezing, we called an Anchorage technician to come check it. He determined that it had a compressor failure which is a sealed system issue a warranty item. He called LG to establish a claim. The LG contact ran through a diagnostic and told our tech to first replace the inverter control (not a warranty item). Our tech refused, telling LG that he was not going to charge us for work that he knew was not the problem. He persuaded the LG contact to record our claim as a sealed system (compressor) issue. Our techs company refuses to do sealed system warranty work for LG.When we called LG to confirm the warranty repair and find out who would do LG warranty work, we were given 3 names. One was the company we originally contacted. The second advised that they too will not do LG sealed system warranty work. Only the third, located in Palmer, AK, would do the work. He charges a $35 travel fee for the hour drive to Anchorage. Having no choice, we made an appointment. He confirmed the sealed system compressor problem. Because we would be traveling, he took our refrigerator to his shop so he could work on it there when the part arrived. We expected the work to be completed when we returned.When he contacted LG to have the part shipped, he was told to replace the inverter board and main PCB not warranty items. He did this work without contacting us. He said he had to go with what LG said even though he and LG had both been told that the inverter board and main PCB were both functioning correctly. When we returned, the Palmer tech said, Good news. It wasn’t what he thought and it did not cost as much as the warranty work would have. It did cost $438.95. He brought our refrigerator back in a few days but advised not to plug it in until the next day so the fluids could settle. We plugged it in; it did not cool or freeze. The same problem we originally reported.When he came back several days later, he concluded that it really was a sealed system compressor problem. It then took more than two weeks to get the part. He did the repair. The refrigerator again works. But the warranty only covers the part, not the $450 labor. We were without use of our refrigerator for two months and paid for unnecessary work. A 5.5 year old refrigerator should not fail! Based on other reviews maybe we were lucky to have it work that long! But the lack of service companies willing to do LG warranty work is reason not to buy an LG refrigerator in Anchorage, Alaska.

I just purchased fridge 12/2014 and had 5 repairs. Fridge freezes, touch screen computer freezes, freezer defrosts. LG refused refund. I spent more than $2400. Customer service worst. Wont transfer to manager. They just try place band aid to cover repairs while warranty expires. Waste of money I spend so much on raw food causes by malfunction and inconvenience missing work meeting with technician. Repair visits for malfunction analysis are separate than when replace parts. Not done at same time. Worst purchase ever...

Its amazing theyve named the company LG, it couldnt be the farthest from the truth! The customer service is worst than the product if thats even possible. Spoke with a rep over the phone and Live Chat, neither were worth 1 star. Sorry I ever bought their product but the takeaway from this is, I can boycott their product and spread the word. If you want a product that works, stay away from LG! I bought the washer through Best Buys online service. Best Buys receipts fade after 6 months and are not readable. Best Buy could see the purchase online but couldnt print the order, therefore according to LG, there isnt a valid proof of purchase. While I am very disappointed in the Best Buys ability to print a receipt, at least they were willing to give their contact information and the Best Buy order number so that LG could contact them to validate the purchase. LG would not contact the manager at Best Buy to discuss. At that point, Live Chat ended the chat. Customer Service, a lost art!

Dont never ever buy LG refrigerator, they put 10-year warranty the refrigerator door but dont believe it. They never answer your request once you want use warranty service!!!

Last Friday, I came home with a car-full of groceries only to find that something was wrong with my LG model LFX31925ST. Retrieving my owner’s manual to call for help on my 18-month old fridge deemed fruitless. After being on the phone with what seemed to be an outsourced customer service department for over 30 minutes, the only help I received was My policy says I cant do anything,” which when translated meant I was out of luck. That cool feature where you can link your smart phone for a diagnostic check is only good for the first year. I was told he could schedule a serviceman to come out to check the codes on the door panel for a beginning fee of $89.00. I said I was unable to afford it and hung up. My son went online and looked up the error codes, which this rep refused to tell me what they meant and was not listed in the manual. After further online research, I was able to figure out what I could do and 24 hours later, it was back to working. It was the icemaker fan, which appears to be a flaw in these fridges. I am keeping my fingers crossed. I researched different products 2 years ago when I discovered that my husband was planning on leaving me. I insisted on what I thought was top of the line appliances in the kitchen. So I now have a fridge I cant rely on, a dishwasher that doesnt clean dishes no matter what soap or rinse agent I use and an oven that works but it is a good thing I dont cook much. I am disabled and on a fixed income, so I was hoping that my new kitchen would last me 10-15 years but may get less than 5 at this rate. Dont go by reviews on their website since they only use certain reviews.

I used to have Frigidaire microwave and gas range via home builder (cheap builder), and it was total garbage and worthless. Its total game changer after I replaced with LG microwave and gas range after three years with Frigidaire. LG has great functionalities with dependability. Im also planning to replace my Kenmore refrigerator with LG signature refrigerator whenever its ready to go. LG is not very reliable on smartphones and/or tablets as Samsung electronics, but if you consider about buying home appliances and/or smart TVs, LG is the right choice.

I purchased my refrigerator in 2017. Sometime between July 13 - 24th 2021 (I was on vacation) my refrigerators compressor failed. The refrigerator is still under factory warranty and, I have additional extended warranty. I have spent the last month since July 24th trying to get a replacement/reimbursement for my refrigerator because the service technician they sent out deemed my refrigerator a BioHazard due to the food decomp in the freezer that was kept at room temperature for the compressor fail date until we returned on the 24th.Claims has tried to force a settlement for me to take. That is more of an insult than an offer. Less than half of what was paid for it. This refrigerator was part of a class action lawsuit for the exact reason mine failed and they will not adhere to their own settlement. My opinion is to not purchase an LG. I wish I had purchased a different suite of appliances. Hindsight is always 20/20. Pray you dont have to call. I have to stay on wait to get through for 1 - 2 hours.

I always get LG and I had them before. My purchase experience was great. I really like the icemaker of my LG refrigerator. I’ve had the fridge for a couple years, and my stainless steel was peeling, and they replaced the door.

I purchased my LG Washer and the entire area around the bleach spout is rusting on and underneath. Its truly crazy they get away with selling such a cheaply made product. Anyone thought class action yet?

Do not waste your money on the washer, and do not bother getting Home Depot extended warranty. Both are useless. LG doesnt want to know anything after only 1 year. Extended warranty states that it is not a covered service, so why the extended warranty? Just to get more money out of you. Washer has defect - seal gets damaged and they state it is not a mechanical problem, even though water is leaking due to the seal hole. The rep told me the seal just keeps the door closed, but the washer is working fine. The seal gets damaged due to a manufacture defect. They know this and so it is not covered. I searched many reviews and complaints are all the same. Do not bother purchasing LG products. You get no help in correcting their defects!

Almost one year ago I bought an LG wave force washer and matching LG clothes dryer from Lowes. I have had no problems with the dryer, but the washing machine has been a great disappointment. I have operated the machine according to the information given in the owners manual, and yet I have two serious complaints. One, the machine stinks like rotten eggs. Two, the machine leaves a dirty residue (which looks like crushed rotten leaves) on my laundered clothes. It has ruined some of my clothes so I am having to wash by hand.

Overall this is a great washing machine and works as expected. I purchased this washer 12/16. The plastic housing has developed cracks on the inside where the wash drum is, more of a structural thing and not mechanical. Contacted LG and they stated only the Direct Drive Motor was under any warranty, 10 yr warranty. I explained that if the washer housing was falling apart around the drive motor what use would the motor be. They offered a one time warranty that would have to be reviewed by their underwriters. I received a call several days later stating it would not be replaced. Just want to let others know to look for these cracks/flaws after a few years of use. Weak plastic housing and poor quality control. I will not be replacing or purchasing any LG products in the future.

I’ve loved my LG till it just stopped cooling. Lost everything in fridge and freezer. LG’s customer service is horrible. One rep said I just needed to replace the water filter. Waiting for repairman that I found (they supplied a list and all the phone numbers were LG’s main number).

We purchased an LG Gas Range for our new house in 2017. It was fine for a while with the exception that the last knob on the highest burner would go on with the slight touch or just rubbing by it slowly. This we had to be very careful of. The oven never seemed to be able to be adjusted to the proper temperature and I always had to add time to cooking. Then it decided to throw me F9s. We did everything we could to fix this problem but it would run right for one time and then be back to a F9 after heating to 110. I have stopped using the oven and after reading all the reviews I know I have a dud. No sense in having people to come out and try to fix it with this virus going on. No sense in putting good money into bad. I will never buy an LG product again.

I bought my French door LG refrigerator in Jan 2018. Now - in March 2018 it is no longer cooling. I bought the extended warranty through Lowes. They sent a tech to assess the problem. Compressor needs replacing. After only 14 months of use! Yes the extended warranty (that I paid $269 for) covers the expense of fixing it - but the tech had to order the parts so am still without fridge until those parts come in and he can get back here to fix it. Am very disappointed in LG! Won’t buy this brand again. Am concerned to be thinking I may have to replace the compressor on a yearly basis.

I bought a home and my builder put an LG fridge, and I was stuck with it. I’ve had it for almost three years now and it broke on July 2nd. I contacted LG to get it repaired. I flipped out on their Facebook social media page. They originally asked me for my phone number because they said they would figure out my check process. It’s back to working and I will enjoy it while it lasts.

I bought this LG Gas Slide In Stove Model LSG4511ST from Home Depot online on Feb 17, 2018. Within a few weeks of barely using it all five burners on the stainless steel stove top were corroding with rust. We just spent a ton of money remodeling our kitchen and were excited to get our first and new Slide in Gas Stove. Well the nightmare began. We contacted Home Depot and they referred us to LG. Home Depot wouldn’t speak to us. We paid $1300 for the stove. After many calls, chats and emails to LG customer service and their executive office they replaced the entire SS stove top and all five burners after SIX months of hell with them. They didn’t show up, excuses, no response to emails, no call backs - HORRIBLE company. Then within a short time after they replaced parts it started corroding AGAIN around ALL FIVE burners. The calls, chats, emails to LG started again and this time they don’t respond at all. I tried Home Depot also and they will not take any responsibility. Nothing! I am sitting here with a defective ugly stove in the middle of our brand new kitchen. I am now forced to sue them. I filed a complain the US Bureau of Consumer Goods a month ago, was assigned a complaint number and “investigator” name and email and they don’t respond either. I have tons of documentation of this nightmare and photos. The icing on the cake is I wrote a review for the stove on www.homedepot.com and they “rejected” it. They didn’t want the public to know the truth about a product they sell!

Purchased a WT5001CW top loading washer Nov 2011. Oct 2012 it failed. The machine shut off with the lid locked and a full load of laundry stuck inside. Took nearly 2 weeks to get a repair technician to look at the machine and another 10 days to get the replacement part. Spent a small fortune and a load of my time at the Laundromat. The circuit board failed, was replaced under warranty. March 2014 the same thing. Wont turn on, makes the on chimes but nothing lights up, the lid is locked with my wet laundry stuck inside.All my wifes nursing uniforms were in the machine, out of desperation was forced to pry the lid open to retrieve our laundry. Out of warranty and disgusted. This was an expensive machine, but I refuse to keep repairing/replacing a circuit board that apparently is flawed in design or has another issue that is causing the board to fail. WILL NOT PURCHASE ANOTHER LG PRODUCT.

First bottom freezer unit I have owned and I will never go back to a top Freezer unit, and my next can only be four inches taller unless we remodel the Kitchen. The door magnets need to be a little stronger.

New LG fridge in Fall 2016, shortly after we had to fix the faulty connection of the in door ice maker that would drip. Now at 2.5 yr old our fridge completely stopped working, spoiled food, dripped water on wood floors... Part is on back order and we continue to wait without a fridge.

I purchased an LG LRE30451 In 2006. No problems until recently. The stove would not turn off. You had to either be able to 1. Pull the electrical cord from the wall or 2. Turn off the circuit breaker to get it to turn off. At that time I was not aware of the recall on the stove. The next day, you would get burners that would not come on or you could not control the temperature. I found that there is a factory recall for these ranges for this very problem and that they are a fire hazard. I contacted LG and they told me that it would be 3 to 5 business days for them to get back to me. (Meanwhile you can not to use the stove because of the fire hazard). On the 5th day afternoon, still no contact so I called them. I was told that there were no notes in my file and that they would get someone on it immediately. After numerous calls back and forth I was told they made me an appointment for repair. This was 2 weeks out. They did not even check to see if I was available or not and could not give me time. I asked for the number for the repair facility they made the appointment with and after several calls back to LG they gave me a good number. This repair facility A & E Factory Service stated that they only do service in my area on Thursday and Friday. Someone had to be home from 8 am to 5 pm. Do they not realize people have to work? When I told them no one would be home, they suggested I contact LG to get someone else. Thus yet another call to LG. I was told they could do nothing else that this was the only repair facility in my area. I told them this was unacceptable and I wanted to speak to a supervisor.Well they put a guy named Cortell on the phone. This was as useless as the last bunch I spoke with. He proceeds to tell me that basically it was not his problem I was not available and that they could start the whole process over looking for a different repair facility. Now, I was already told, This was the only repair facility in my area. When I advised him of what I was told prior he stated that I was told incorrect information. I asked how long it would take and he said just to locate a facility was another 3 to 5 days. You’re kidding right. Remember, cannot use the stove due to the fire hazard... When I asked him if LG was going to pay for my husband and I to eat out he stated no. When I told him I would continue to use the stove and if my house burns down it will be LGs problem. He then told me if I continued to use the stove knowing it is defective, it would be on me not them. Needless to say, they expect me to go approximately 1 month without cooking! When I told him they could just replace the stove he stated, We are not going to do that, your model is from 2006. Now just like other people stated you normally have a stove that lasts 20 years before it goes bad. LG products do not last and when you do have an issue their customer service is horrible and they do not care! I am still waiting for the second round to start.

I chose to purchase an LG refrigerator over other brands because this brand had what I was looking for at the time. LG has met my expectations. I would still consider purchasing an LG brand, but I would consider getting a different style. The features that I like most about the refrigerator is that it has a built in freezer, as well as an ice dispenser and water dispenser. I like to be able to have my fridge produce ice rather than going to buy ice or having to make it with a tray. The features that I dislike about the refrigerator is that after a while, the freezer component becomes very noisy when you open it. Another feature that I dislike would be that the ice dispenser becomes very frozen and the ice gets stuck together and I have to break off the ice pieces individually.

After being told that this washer was the most top-rated, we decided to make the move to this HE machine to save water. It has the clear top, so we were suspicious from the start with the minimal activity and agitation seen with the impeller system versus our old machine, plus it appeared that some clothes werent even getting wet! But the information we had read told us that all of this was normal.We were shocked at the 1:47 hours to complete a load, but again, we were able to wash twice as much in one load. BUT, a load of heavily soiled Levis from gardening, which would have been no problem with our old machine, came out filthy, even using the Heavy-duty cycle with extra water! TWICE!! This really is not acceptable, but we dont have a lot of faith in trying any other HE machine now either. We are reading bad reviews on pretty much all of them!

Purchased LFC24786ST from Lowes. Lowes staff was very good but LG customer service was terrible. The fridge compressor emits a high frequency noise that is horrible. LG denies they have ever had any problems with this. The delivery company who brought the replacement model told us he just replaced the same fridge for another customer because of the same problem. I will not purchase another LG product and recommend others go to another brand with another compressor.

This is a follow-up to my first complaint. We sent in the serial number label and paperwork stating that we would not hold LG responsible for a hush money settlement of $264.00. The offer had expired while we were pursuing our legal options, so we called and talked to a gal named Courtney who said, “No problem. Send in the paperwork and we will honor the cash hush payment originally offered.” We received a phone call today from a person named Sunyung who originally had made the offer. She informed us that now the offer had gone down to $194.00, because Courtney had no authority to authorize a hush payout. Then, she proceeded to complain and tell me that communication between the people in customer service wasnt what it should be. I told her that sounded like an internal problem and I was not being paid to listen to her and try to figure out how the communication could be rectified within her department! I asked to speak to her superior, and she gave me to Michael. Michael told me that yes, the part was warrantied, but I got one of the small percentage of refrigerators that were unfixable, basically the lemon model, and thats just how the ball bounces. They still would not honor the warranty and told me since the fridge was now a month older, it was worth $70.00 less! This thing hasnt worked for 9 months! I think I will just wait for the class action suit that I am sure will be coming up in the next few years when a lawyer gets a hold of this and wants to make some easy money. I dont care if I get only an 18 cents payout. It is now the principle of the situation. I did tell Michael he could be president with all his doublespeak and asked him why they want to beat their customers up so badly. First, they lie about their warranties; then, they offer you hush money; then, they renege on that. No ethics with these people. Obviously, they have no faith in God because this is just not how you treat people. Life sometimes just isnt fair. This is one of those times.

I purchased an LG electric range, model LRE30451SB101 in August 2007, made in April 2007. I pressed the button to preheat oven, turned to my cupboard & the oven door just shattered and cascaded to the floor in thousands of pieces. I never even touched the oven door! I called LG, out of warranty, but I said it had to be a factory defect, but they said too far out of warranty, sorry. They gave me names of repair people. What? Ill never buy LG again!

Do not buy an LG washer. We bought a high end LG front load washer and dryer in December 2009. We were getting LE Error Codes after about 2 years. The washer fills up and would not drain. We did troubleshoot the washer according to the manual but it didnt solve the problem. We even tried to find a repair man in Calgary but none of them worked on LG washers.Trail Appliances, where we bought the unit, is going to charge $90 for a serviceman to come out. Then $85 per hour to assess the problem. This is before we even pay for the repair! It will be cheaper to just replace the unit than repair it.Avoid LG if you want to avoid headaches and costly repairs.

I have a black stainless over-the-range microwave. After 10 months the touchpad has quit working. I have to have the microwave unplugged because, if I plug it in the fan runs and the microwave appears to be running but none of the buttons on the touchpad work so I cannot shut it off. I first contacted Lowes service on Nov. 6 and didnt receive a followup call from LG so I called back on Nov. 9. Finally got a call from a service company on Nov. 10 but they could not get anyone out until the following Wednesday and we were going to be gone. The service company canceled the case and I was told I needed to start the process over when I returned home. I started it again on Nov. 28 and still no call from the service company. Called LG but all they would tell me was that I had to wait until the end of the day. My question to everyone who reads this is: How do we get the big box stores to stop selling LG appliances? LG doesnt seem to care at all about customer satisfaction. Perhaps if Lowes, Home Depot, Best Buy or one of the other big box stores canceled their contract with LG, perhaps LG would look more seriously at the service they provide. Any suggestions on how consumers could accomplish this?

We have had an LG refrigerator for 6.5 years (Model LFC25765ST). It stopped cooling one day. When I called LG Canadas Customer Service Center (in Manila, Philippines) the agents were all very pleasant and professional. However, the experience to get a qualified technician out to support or repair the problem was beyond belief! The management in charge of this division, or divisions responsible to coordinate, and execute on field service and repair are irresponsible and doing incredible damage to the LG brand. Because LG insists on doing the services themselves, the experience is HORRIBLE! They have authorized a very small number of local companies/technicians to do warranty work as well, but the list is really short, and should include a much larger list of qualified service techs. I have 3 LG appliances currently. When I bought them, they were all serviceable by the company/dealer I bought them from. LG changed that a few years back, and really screwed up the potential to have appliances repaired by qualified companies with a positive experience. The details of all the pitfalls of my experiences over a 6 day period and my 9 different calls to the customer service group are too numerous to list here. JUST AVOID using LG techs to perform service if you already have an LG appliance, and AVOID BUYING any LG appliances no matter what!!!

French door with water and ice distributor, bottom freezer, refrigerator LFX28968ST, barely 3 years old (still have one more payment), non-functional. Thursday, We noticed water spillage on floor in the morning but just assumed kids dropped ice and didnt clean up. In the evening we noticed nothing was cold and everything in freezer was defrosted and warm. Called LG, troubleshooted a few things, nothing. Even the SMART diagnostic could not be processed. We paid the flat rate for a service call.Friday morning, LG technician came, verified and said there was nothing to be done, non-repairable. Filled out the paperwork, took pics, scanned the bill of sale, sent to LG office and told us LG will replace and in that 72 hours should have a response. Weekend without fridge - good thing it was cool outside. Waited until Wednesday, no response. Call back LG customer service (located in Philippines). They have receive request but are still processing. Normally takes 7-10 business days, but since this is urgent, 3-5 business days.Well today, is 5th business day. I called back, they responded that it is still being processed, calculating the pro-rated amount, and someone will call us mid-next week. I ask to speak to someone in the department who is better able to help, but they do not transfer to whatever dept that would be, nor will they transfer to supervisor. I have a family to feed, and my home business involves cooking. I have lost the contents of my fridge and even though the temperature outside is cool, it dips below freezing at night and there are scavenging animals. Does anyone know a mailing address for LG so I could send them a legal letter? Customer support is really not helpful. I recommend not buying LG! This was the first and will be the last!

I have had to replace the ice maker on my LG refrigerator 3 times. I write this review so others do not have to go through what I have had to go through with LG. The cost each time for the part to replace is $135

Think twice before you buy a LG refrigerator. The compressor on mine failed just past a year of use. LG repair people were less than helpful but they finally agreed to pay for new compressor but we were on the hook for labor because we had not purchased extended warranty. My granddaughter purchased a LG refrigerator just after ours. Her compressor failed just after a year. She did purchase the extended warranty but has now been waiting eight weeks for repair with no end in sight. Repair people do not want to do business with LG because it takes months and months for them to be paid/reimbursed by LG.

About 2 months after purchasing the unit, the heating element that controls the defrost mode went out and had to be replaced. Also, this unit makes a horrible vibrating noise when the compressor runs. If I put my hand on the door, it immediately quiets down. When I told the technician about it, he said it wasnt anything he could fix. They sent another technician out and he said this is normal and that the new compressors are just loud. That doesnt make sense because when I put my hand on the doors, it immediately quiets down. National Platinum Services wont send anyone out unless I agree to pay a $95 fee. I refuse to agree to this as the unit is new and is under warranty.LG says this is an installation problem and not their problem. LG told me to watch a video on how to level the unit and sent me a wrench for the doors. I have both front legs as high as they will go and the wrench they sent doesnt fit - one end is too small and the other is too big. LG confirmed that the wrench they sent is the only one they have for the refrigerator, yet no one can tell me how to adjust the doors without it. I talked with a supervisor who said they would send someone out free of charge to get it level but that never happened. A month went by and now LG is saying a new policy went into effect 2 weeks ago and I have to pay the fee. I find it highly suspicious that National Platinum Services avoided contacting me until the new policy took effect. BTW: Both technicians who came pulled the unit out from the wall without re-leveling it.Now today the heating element that was replaced is not working properly and ice and frost is building up in my freezer. Im beginning to think that the whole line of your refrigerator is not properly leveled is just a stalling tactic from LG and they know these units defrost mechanisms are not designed/built properly. Perhaps this is why theres such a bad vibration and noise. Theyre just trying to waste time and wait for the warranty to run out. NEVER. BUY. LG. EVER.

I bought a Range in June 2013 and delivered in September 2013. In mid-December, leaving the chicken from the oven, I heard a crack. I found that the window was cracked. I contacted I contacted LG and Home depot and after several semanes they brought a company to examine the glass. A cracked window is aesthetic. The representative of the insurance company told me to wait, it completely crazy and it falls. What will you do without it if I use the self cleaning. Why pay an extended warranty? LG Why not admit that the glass has a manufacturing defect to change the door of an oven that has a defect? I have this range for only 15 months, and I used the oven only 8 times.

I chose this fridge because it got good ratings with Consumer Reports. They must not read these reviews! Our experience was similar to others here. The fridge worked great for 18 months and then the freezer quit. First local authorized agent was not up to the task and walked away after wasting three weeks of our time. Second agent, an hour distant, did get the compressor replaced (bravo!), but by then we had been down for 38 days. It took many phone calls. Although the young people who answer at LG were friendly and tried to help, it was frustrating to hear the life is good recording with each call as the days kept passing. LG did cover the repair cost.It has now been five months and so far everything is fine. But I wonder if this compressor, which Im told is the same model as the defective one, is likely to fail in another year or so. And will they cover the cost again? And will it take a month again? Another concern is the cost to the environment of these new high efficiency appliances which apparently have a much shorter service life than the old models.

Our LG Washer product WT1501CW, that was loaded with only a bed sheet flipped over into our dryer, spilled water onto our floor and put a hole in our wall. We have contacted LG several times and despite having a warranty, the RA department has said they will only cover a buy back at a reduced cost. After two technicians have come out, LG has stated they lost our paperwork and would need to set up a new claim and have another technician come out. The claim has been open now for 26 days with no resolution.

Bought the LG LFC24786st from Sears exactly 3 years ago this week. At the 1 1/2 year point the motherboard and fan needed replacing. Really WTF, a year and a half. Oh well, it was under warranty. Yesterday it happens again. Right now the fridge is sitting at 54 degrees, the freezer is warmer because we had to remove everything. Really now, 2 motherboards in three years plus the Sears extended warranty is no longer any good because of the closing even though I still have 2 years left. This is really looking like LG Lemon fridges are not the way to go. I see from above that its not so much a model of the fridge but the make that keeps breaking. Ill tell you something, this is hitting the internet big time. Im frustrated, pissed off, and right now... fridgeless.

Bought LG french door refrigerator one year ago and died on me 2 days ago. Called LG customer service and asked to come out asap but they scheduled me 2 days after. More than half of my foods worth $300 had to be thrown away. I live in Valencia weather over 105 degrees and was very frustrated had to wait for them at this weather. They schedule me on time frame from 10-5 pm to wait for them. Still waiting and cant get out of the house all day since it was a emergency matter of food being melted and rotten. I called local tech to see what is wrong and charged me $70. When I called LG support to reimburse money I had to spend they said they cannot give money back. I was very disappointed how they deal with issue. This is brand new LG refrigerator paid $2700 and main compressor dies in a year doesnt make sense whatsoever. I will not be buying LG Appliance anymore.

We purchased a new LG French Door Refrigerator from Home Depot in May 2015. In May 2016, June 2017, and June 2019, the refrigerator has stopped working completely, resulting in a total loss of the contents of both the fridge and freezer. We are a family of 5, so we have lost a significant amount of groceries each time. I called LG customer service yesterday (6/27) and was told that they could not help me, as we had purchased a (now-expired) 3-year warranty through Home Depot. After much back and forth, the rep finally agreed to schedule a service appointment. The first available appointment is for Monday, 7/1.We will be without a refrigerator for 5 days in the middle of a Texas summer, provided the issue is fixable. However, as the same issue has already been fixed twice, Im not confident that this will be a lasting solution. We spent $2800 on a refrigerator that has completely stopped functioning 3 times in 4 years. We were also informed yesterday that we may need to pay for the repairs, if they determine it is not a warranty item. We will never buy another LG appliance again.

I purchased an LG washer and dryer combo from HHGregg on 11/06/2011. I purchased the extended service plan for 5 years at $129.99. They use A&E Factory Service. The washer shakes real bad on the spin cycle. Tech has been out 3 times in 1 month and my washer is still not fixed. Who is to blame, HH Gregg or LG or poor service tech? Now I have $2,000 worth of appliances and still have to go to the laundry.

Within a few months of purchasing a top of the line LG French Door refrigerator, the unit began icing up. After multiple repair calls, and replacement of various parts, the situation only got worse. Ive purchased many top of the line brands over time - never have I experienced such a poorly made product. After five years of trying to get the LG fridge to work, we had to finally give up. If youre looking for a good fridge, start with KitchenAid or Whirlpool. Walk past LG and keep on walking. Weve talked to others and have heard similar complaints. The L in LG is for Lemon.

This is by far the worst dishwasher Ive ever owned and was the most expensive one! The tines constantly collapse and allow the dishes to tip over. The soap dispenser door is tricky to get closed. Sometimes it wont dispense at all. If the door does come open usually only half the soap is dispensed. It doesnt clean anything. We practically wash every dish before loading, and when you go to unload, half are still dirty. The upper rack will not hold any sized glass or cup well. They constantly tip over. This dishwasher has broke more glassware than you can imagine. The lower rack doesnt want to roll in and out without coming off the track. I hate this dishwasher.

This item had good ratings and suggestions directly to me from store associates and consumer ratings. Online there were very electorate reviews from multiple retailers and review websites about how this refrigerator, in general, was the best one that many of the spoken consumers had every previously owned. I like the water filter, cooling levels, storage space, stainless steal, and ice machine. Additionally, it has a wide breadth, lots of shelves, easy to clean interior and exterior, and good lighting inside the machine. Sound levels, height, and some leakage at the bottom occasionally. Otherwise, there is nothing else I notably dislike. I would improve the quickness of the ice making process for the ice maker machine, and I would also improve the noise levels for lower levels or whirring and shaking noises.

We purchased an LG large capacity washer and dryer set 4 years ago. A few months ago, we noticed the so common thump, thump, thump. I looked inside the dryer and noticed the crack in the rear weld of the drum. I contacted LG. It took numerous calls over 3 weeks before I finally got someone who admitted that the drum had a 5 year warranty because of all the broken welds. Why wasnt this recalled? Why in the hell did it take me 3 weeks before someone owned up to this P.O.S. They put me in touch with Tanstel electronics for the repair. Tanstel tells me they will have to order the drum and will call me when it gets in. They say it should be in in about 2 weeks. 3 weeks later, I call Tanstel and am told, Yeah, the drum is sitting here, been here for a while, when do you want us to come out? Are you kidding me, why didnt they call me when it came in???? Tanstel comes out to do the repair, costs $150. The next load we put in, we notice that if the machine says it is finished in 5 minutes. It keeps on doing this. Apparently, when they replaced the drum, they damaged the sensor that tells the machine when the load is dry. Tanstel comes out again, repairs the sensor and leaves. The sensor still isnt quite right but is better than before. It is now a month later, and my drum doesnt turn anymore. I can hear the motor turning and can smell the rubber band that is supposed to turn the drum burning. I have had it!! I will never purchase another LG item again. Please learn from all the complaints on this board. LG doesnt care about customer service! LG doesnt care about repeat business!

My wife bought this LG Washing Machine Model WT5001C from a Best Buy shop. Since the break in we had problems and called technician to fix it. The cost of which now exceeded the cost of the machine. It is a fancy looking washer with a lot of fancy lights. Its sensors have limited light and go off often during a regular wash. The LG Service does not really care. It was a bad experience and recommend dont buy it even if it free as it cause so much inconvenience.

I WONT BUY A LG ELECTRIC RANGE AGAIN. The LG Range Oven model # LRE383ST01 we purchased in 2015 has been nothing but trouble. In the first year the burner and main board went out. Luckily we were still under the warranty so LG sent their technician to replace them. A few weeks after the warranty expired, the glass top made a pop noise and cracked like a spider web on the lower right burner and spread. We called LG, explained the situation and told them this seems a factory part defect. They politely blamed us of dropping something on the glass which was 100% false and they used we are sorry to gently fade their fault with this. We let it go - not to waste our time. Price of a new glass top is near $400. Couple month after the new range top was installed the new glass top cracked again. It couldnt happen at a better time but Christmas Eve 2016, with having family over, around 4 pm while food cooking, the glass top made a loud pop noise and broke again on the lower right burner. Here was my experience with LG Range and dealing with the company who took the easy road to blame the customer for their defective part. Now I have an expensive LG range-oven with another broken glass top. My recommendation: Stay away from LG Range with glass top.

TrueBalance Washing Machine - Top Loader WT1501CW - We recently got this washer (purchased new) & within a week I knew we made a big mistake. At first I thought we just needed to adjust to this type of machine (weve used a front loader with no problems for years). We bought a extra large capacity but cant put but a small load in because it doesnt move the clothes. Ive washed on bulky load hoping it would wash better but it didnt help. Clothes on top stay in top & our clothes doesnt get clean.I sweat a lot & its bad when you put clothes on that smell like they already been worn for three days. My daughter works in a factory & her pants always look dirty with grease. I wash my clothes I wash small loads, with color bleach, Biz stain & odor eliminator, Downy with odor defence, & Wisk deep clean detergent & Downy fabric softener on stain care option & prewash. It never puts enough water to cover the clothes even when we use the extra water feature. Worst purchase we have ever made. I cant say this enough...dont waste your money.

Updated on 01/01/2020: Update from LG, they offered to send a tech out to inspect my refrigerator but the stipulation was that I would charged for the visit for anything outside the warranty. When they read my review about being charged because I had outside tech come and put in a compressor, they cancelled the tech. I exposed the fraud of the company telling them I knew about the charge and would not fall for their deception. Truth released about this company.Original Review: I Bought LG Refrigerator about three years ago for my new home. By the Way LG means Lucky Goldstar. I dont feel very Lucky, in fact I feel like I have been scammed by a company that does not care for their customer. I paid close to $3000 for this top of line refrigerator which was rated by Best Buy five stars. On December 11, 2019 in the morning I noticed the freezer part was defrosting and ice formed around the doors and I had a freezer full of food. I also notice my refrigerator was not cooling properly. And there was a puddle on the floor in front of the ice maker. I thought it was an ice cube stuck in the bin and it melted onto the floor. Cleaned it up and went to work. When I came home there was more water in front of the refrigerator. I now knew something was wrong. I opened the freezer and saw my frozen food defrosted. I panic. Who can I contact now, it is after six PM. I called a friend who recommended her tech to come out and check my fridge. I did call him and he came out around 8:30 PM that night. And his diagnoses was that the Linear Compressor went and everything in the fridge needs be discarded. He said he could get another one in for $595.00 and put it in tomorrow. Since I paid so much for this fridge, I consented to have the work done. I needed a Fridge. After he left, I spent hours cleaning out the fridge and freezer and did not finish till way after 1:00 AM in the morning and I had to be up at 4:00 AM for work. I had to throw all that food out. I had steaks, shrimps, meats, fish and honey baked ham given to me for Christmas from my job. The tech did come back the next day with a new LG linear compressor and installed it and now we are up and running once again. It took about 24 hours for fridge to cool off and the following day, I started stocking my fridge. But within a few days, the fridge did not seem to be working right. I kept checking it. The freezer part was forming crystal around the inner drawers and the food was not cold. Now on December 24, 2019 I am calling the tech who put the compressor in and he is heading out of town but he sent a friend to check out the fridge. At 5:30 PM The eve of Christmas he comes and checks and tells me that the coils are leaking and it would very costly to fixed to contact LG Customer Service. My first thought is to get my frozen stuff out and try to salvage what I can and bring it over to a friend house. When finished with that I decided to call LG. I spoke to lady name Abby who politely told me because I used an outside tech to service their fridge my warranty is canceled nullified and void. She also told me that linear compressor is only under warranty for five years. My manual says ten years. It does not say anything about calling an outside Tech to service my fridge cancels my warranty on this fridge. Think about it, if I had to call LG for a tech to come out it would have taken more than a week to get this done. And time to get a linear compressor to replace the one I had. And to make matters worse, both techs told me that LG has had major issues with linear compressors and they knew about the issues and still installed them in each refrigerator. The company is scamming the American people and are not willing to compensate them. My total cost for this fridge to balm is $4500 plus buying a new fridge. I am a 75-year-old working for $15 per hour. Which means I will have to work 300 hours to recoup my losses plus buying new fridge. I am warning the public to not buy from this company any products, they are not reputable to deal with and you will take quite a loss. Their Refrigerators look good on the outside but their components on the inside are made cheaply and you pay dearly.

I love my LG refrigerator. It is nice, low maintenance, great size and fits all of my needs. Food always seems that it is kept very fresh. Will buy again when needed.

Brand new LG fridge. My fridge broke May 7! (6 months). Today is June 17th and I still haven’t got a new unit. This fridge has cost me more in food going bad than the cost of the fridge. I have 2 babies and two elderly people in their late 70’s that live with me. Shame on LG for not caring.

You would think with only 3 people in the house that a washer (WM2487HRM) would last longer than 8 years! My washers final load stopped on the rinse cycle and would not finish. I tried resetting the wash load by pressing the rinse/spin button thinking it was just a temporary problem and still would not work. Now all it does is make a loud rumbling sound. I called Customer Service and they told me that the rumbling sound was either the rotor or a bearing. This isnt the only problem Ive had with this beautiful, red W/D set. About 5 years ago the wiring in the back of the dryer started smoking. Thankfully we were home otherwise the house would have burned down. I ended up cutting the burnt wires and splicing in new wires to fix. Never again LG!!!

In 2008, I purchased an LG kitchen-stove, refrigerator and dishwasher. Within weeks, the dishwasher presented an error code. Within a year, the refrigerator presented an error code and one by one the knobs on the stove began to fall off. My dishwasher was repaired and continues to function, the refrigerator was replaced after 40 plus days of wrangling with LG. But even the replacement is crap. Frost builds up in the freezer and Ive been told by an LG technician that there is nothing that can be done about it, that I would need to unplug it from time to time to defrost it. Stupid took me back to the 1950s with that suggestion. When I called about the knobs, I was referred to a dealer that would sell me some for $78.87a piece.I bought the knobs, but I am not happy with LG products. So much that when I replaced my washer and dryer last month, I did not buy LG. When I have guest in my home and they ooh and aah about my LG appliances, I tell them that life aint good! I would not recommend this product to anyone.

2 yr old LG French door LMX31985ST/0. Repaired at 16 months (defrost grill in freezer) $300. Repaired at 28 months 4x still not working (1/4/16 to today 2/12/16) error code F ds. LGs response to us was reset the fridge using the breaker from the electrical service box). We did and have had to do for 6 weeks. Repair company replaced at our expense: freezer defrost sensor $175 parts/labor. Main board parts and labor $175. Sensor for fridge $300 parts and labor.So after paying $950 in repairs over the course of 1 year and 1 month the fridge today was dripping water on the floor from the ice maker which we find is NOT WORKING now. No error code even on the fridge!! The fridge is not cooling, the ice maker is not working, and the freezer has thawed everything overnight (so the defrost is stuck on??) So 4 repairs and it is still not working, in fact it is ON but NOT WORKING! LG will do NOTHING like this has never happened before??? So after spending $950 for repairs and $3300 for the fridge in (Oct 2013) we have a piece of junk!

Purchased an extended warranty on March 14, 2017 for my LG refrigerator for $375 through Assurant which LG told me I had to go through to get coverage. LG contacted Royal Electronics from Bunnell Fl. to service my refrigerator. R.E. phone #386-756-1775. R.E. contacted me to set up date to come to my home to look at my refrigerator. R.E. did show up but only after cancelling the first appointment and showing up a week later. The service repairman was very friendly but came completely unprepared and was ready to walk out the door when I brought it to his attention that he hadnt even checked the ice maker, which was one of the main reasons he was there. The other was the water inlet valve in the back of the refer. Jumping ahead repairman said he order the parts but that the refer was old (7yrs) and I might not be able to get all the parts for it. Sad.Im waiting almost two weeks and hear nothing from R.E. I call them back and they say they cant get the ice maker anymore (no longer available). I went online and found the part myself at repairclinic.com. I called R.E. back and said they could get the part from repairclinic. R.E. told me they only order parts from approved suppliers through LG. I called LG and they said they would authorize the purchase, and let R.E. know to go ahead and order the parts. In the meantime Im still making phone calls both to R.E. and L.G. really getting nowhere. Assurant has already charged my credit card twice ($250 now), and nothing has yet to remedy my broken refer 6 wks later. R.E. never calls back and I always had to call them.Collette from R.E. told me the part was on its way but she didnt have a tracking number and that we would just have to wait to hear from her again. She told me not to call again because she would call me (that never happened). So now after at least two working days on the phone, on hold more than half the time, I decided to cancel my insurance policy. I call LG and they said they would charge me $100 and refund the rest. They said this was to pay for the service call to my house by the repairman. I received really no service at all, and Id be a fool to keep playing phone tag with two companies that obviously have no intentions of making it right. I believe R.E. was being spiteful that I went above their heads and found the part I needed from another company. (Prior, R.E. insisted to me that the parts could no longer be obtained because the part was no longer manufactured.)They just did not want to do their job and thats incompetence as far as Im concerned. What a win fall for R.E. All the repairman does is show up and he gets paid. LG should refund all my money for the trouble I have been put through. A refrigerator that cost me about $2400 should last (in my book) at least 10 yrs before something goes wrong with it. LG mindset, its time to buy a new one in 6 to 7 yrs. What a shame and what happened to pride in the products we buy in the USA? Wasteful! Wasteful! Wasteful! I shall go on to order the parts myself and try to repair my refrigerator. What happened to the days when you would call a repairman and he would have the parts in his truck and hed fix it right then and there?

We bought an LG refrigerator in October of 2015 when we moved into our house and had no issues with it for the first 4 years and now it has been nothing but problems! The refrigerator continues to go through periods of not keeping foods cold in the freezer. The issue has now moved into the refrigerator as we awoke this morning to our ice machine which had melted all over our hardwood floor. I have called technicians in the past and they have been unable to help and now when I call no one is willing to service the refrigerator as it is becoming a common occurrence and unable to fix! I would not recommend LG unless they find a way to fix this.

Its front loading and the seal is constantly covered with mold under the rubber around the opening. LG has done nothing to correct it. They did a recall but that only went through the early 2000’s. Mine is a 2010 and I constantly fight it. As much as I like the front loading vs top loading I will never get a front loader again. Fortunately the mold doesn’t get on the clothes. It’s just the idea. I also keep the door open when not in use. That way there is no moldy smell either.

Didnt buy an extended warranty because all my old refrigerators have ran for 12 years plus. And LG claims life is good. Well life is not good when your 2 year old refrigerator takes a dump and you just cant have anyone come and repair your refrigerator because LG only sell replacement parts to LG certified technicians. Their list of certified technicians is very limited and have horrible reviews in yelp. This is my first LG appliance and it will be my last.

I have had my LG top loader WM3470HWA for 16 months. My towels smell like mildew and the mold from the washer has left brown streaks on my white clothes. I am sickened that after spending $850 on a top of the line washer, I need to now take my whites somewhere else to be washed. This is all AFTER replacing the tub seal, which after numerous calls and complaints and hold times, LG covered. The incompetent tech came out after this happened and said not sure what else it can be. He shrugged his shoulders and said the only thing left to do is replace the tub, but sorry we wont cover that. So, now Im stuck with this expensive machine and I cant wash my white clothes. I called customer service again, and they basically wrote me off... Im furious and will tell everyone I know never to buy LG again.

We have had this machine for perhaps 2 years. I dislike that you cannot wash a very small load or ER, cannot add water first, and over the last many months have been constantly getting WE flags. Loads are now taking 2 to 3 hours to do if I dont stand by and monitor. I have tried all the simple fixes but today was the last straw. One set of king sheets, 4 pillow cases and 2 hand towels 6 ER flags so far 2:10 minutes, switched over to just spin after machine shut down and still got 2 ER flags. This machine does not clean any better than the past machines Ive had without all the bells and whistles. I would take back my old Roper machine that ran for 16 years up to the time I sold my home and never broke once. In fact that is what Ill be doing in the near future back to a machine with no bells and whistles. LG I am sooo disappointed in this product.

My refrigerator (LG GC-P197DPSL) is bubbling under the silver where the water drips down from the water and ice maker. I read all over the internet it is a common problem but LG has denied the case. I have an extended warranty but they wont honor it saying it is LGs problem.

I purchased an LG double stacked washer/dryer at Home Depot on January 2010. The motor on the washer needs to be replaced at a cost of $500.00 for labor and parts. Why should I have to pay for a new motor on a 2-year-old washing machine. Someone please help.

Have only had the fridge for just over 5 years, and already the compressor has failed. Came home to water all over the floor. All the food in the freezer had to be tossed. Tried calling LGs 800 number, and I got Craige, their automated whatever you want to call it. When go through his questions, you get disconnected. Tried calling 4 times to actually speak to someone, and every time got Craige. I guess LGs great Linear Compressor has a 10 year warranty, but Im looking at over $500 to have it put in as only the part will be covered. I wish I had read reviews about this horrible compressor when I was purchasing this fridge, as I would never have bought it. But Im like so many others and will have to get it fixed since it cost so much money only 5 years ago. Just sad LG cant make a reliable product. What makes me mad is they know about their failing compressors and arent doing anything about it with their so called valued customers.

Since purchasing the French door LG refrigerator in January 2014 we have had over 10 service calls. Anywhere from noises, freezer icing up, food freezing in the refrigerator. We have lost hundreds of dollars in food. This is a lemon. They keep telling me they cant replace because it can be repaired.... Really? Need to contact AGs office and file a complaint.

I have been an LG customer for very long with almost all appliances being from LG. However my dishwasher problem has disappointed me greatly. I have an dishwasher model D1452WF which is my 2nd LG dishwasher over a period of 15 years. However after 4 years of using D1452WF, I noticed start of rusting of both the upper and lower racks/trays. I thought it was just a minor issue and continued using. But now after one more year, I have noticed that the rust has increased. The spares racks cost around US$215. I am really disappointed. What is the use of a 10 year motor warranty when the inside trays start rusting much earlier. I use salt regularly to soften the water. I have no other problems with the machine. So there is no point in buying such an equipment unless they make reliable parts as well.

WM2050CW - We purchased this machine in 2010 and it seemed the answer to all our prayers. It worked great, cleaned well and the clothes were almost dry when they were done - very little time in the dryer to get them done. The machine wasnt cheap but it would save energy and use less water and of course cut down on dryer time. Then this year problems arose and it was out of warranty. No problem, I thought, just call a repairman and all will be good. WRONG. Found out most will not work on the Korean made LGs. The parts are hard to get and expensive and the service from LG itself is horrible. This coming from the tech that we finally found to come out and work on it. Great we thought, get it fixed and back to washing. WRONG again. Pump was shot and the supports on the center drum were beginning to go. Okay how much to fix? We asked. $400 for the pump which could take up to two weeks to even get and up to a $1000 to replace the supports. OUCH!!!! Needless to say repairs were not done. Called several repair businesses to get a recommendation for a replacement. All came up with the same answer...... DONT buy another front loader. Reason: not built to last, parts are expensive, and some brands like LG nobody will work on. So we went back to the good old top loader and it is a Speed Queen and it has a 3 year warranty and according to all the repair people we talked to it is one of the most dependable out there. The best part it is made here in the good ole USA..... If you think front loaders are great look them up on youtube and see what happens when the supports go............ SCARY.

Dishwasher broke a few weeks after warranty ended. Only LG certified appliance repairman are to fix it. I lost 2 days work for a no show, no phone call repairman. Complained to LG, told 4-6 weeks and I will get a refund. It has been over 20 weeks and I am still told it will be 4-6 weeks. Spoke to manager who told me she would call me back before the end of the day yesterday - did not get a phone call back. LG is unreliable and undependable.

I hate my LG washing machine... it smells and there is water that accumulates in the rubber gasket and black mold! I think the problem is the horizontal drum... The water does not drain properly. I never heard of buying a product to clean your wash machine... That pretty much saying there are issues! The dryer also sucks! It shuts off before clothes are dry... So if youre not home to restart.. They smell! The dryer also seems to take a long time to dry. Who would think that products would decline in quality... With all this technology we have today!!! I want my old fashion washer and dryer back!!!!

We just purchased a LG 24 CU foot french door refrigerator which was returned 4 days after we started using it. This refrigerator was advertised as having gallon container storage in the door. Wrong. Unless you wanted to turn your gallon of milk on its side to try and fit it into the opening provided. With much rearranging we finally did manage to fit a gallon in the door but had to not use one of the shelves provided to make that work. Then we noticed on about the third day (it takes about 2-3 days for the refrigerator to start making ice) that even overnight we were only getting about 1 1/2 cups of ice cubes. We could make two drinks and be out of ice. They advertise that the ice maker being in the door frees up more freezer room when in fact the container that holds the ice is very, very small and the shelves below the ice maker are nearly useless. The final straw was the water dispenser. Look very closely at where the water comes out of the dispenser. It is an engineering nightmare. Overall we felt like the design of the LG frig was far inferior to many of the other brands. Our recommendation would be either the Whirlpool or the Samsung.

We purchased an lxsc22396s refrigerator and it stopped working within 90 days. We purchased this refrigerator on 05/24/18 (paid over $2000 for it) and on 07/23/18, it stopped dispensing water, the ice melted, it stopped cooling, and cost us over $250 of spoiled groceries. We contacted LG and they sent out a technician who perform a reset and stated that it will start working in about a week. We contacted LG again to request a loner fridge until ours starts working again. Jovy from LG told us that they cant do anything about it and we just have to wait until they fix it. Very poor customer service from LG. We also submitted a request for a refund for $250 of spoiled food. They told us that all managers were busy and would call us back later in the day. They never called us back. We havent had this refrigerator 90 days and its already giving us problems and costing us money.

My fridge broke down September 27, 2018 and I have been calling LG customer service about every 3 days and keep getting a complete runaround. They bounced me from service provider to service provider promising they would cover the parts and labor. None of their providers in our area were willing to come. Im only one hour from New York City!!! Since they failed to provide a service provider I found my own and after about 20 hours on the phone with LG over several weeks got them to agree to cover the parts and labor for the provider I found. They promised a letter of authorization on 3 different occasions to start the work and it never was sent. I finally lost it on the customer service rep and they said they would consider replacement since I waited so long... only to be informed on my next call that this request was denied. Ive spent at least 30 hours on the phone with their customer support and it is November 27, two months later and absolutely no progress in two months. Im lost and extremely disappointed. Im a pretty patient person and hardly ever write reviews like this but the service I have seen is awful!!! I will never buy an LG again and will warn everyone I know to never buy LG.

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.