Purchased washer, gas dryer bundle. Front door leaked water from first use. Told us to clean it - we wiped it dry every use. After 2.5 months the valves and baskets and other parts (a solenoid that shuts the water off) required replacement. Even with the additional warranty we still owed 350.00 each time. Our washer required authorized repair parts and authorized service people so we had to wait weeks for the appointment, weeks for the parts to be ordered then weeks for a follow up appointment. Now its happening again. I am not repairing this beast. I will go out today and buy a Kenmore or Whirlpool top load from Sears. Sears has been reliable forever. No more LG or samsung for us, ever.

The LG stainless steel is very sensitive and scratches easily. It is very noisy and frost constantly builds in the freezer. Ice comes flying out every time you open the freezer. And water accumulates in back of veg drawers.

The compressor went out. We were gone and lost everything in the refrigerator and freezer. Fridge was only 3 years old. Checked reviews at this point and found it is a known issue. The repair people have had my refrigerator for 4 weeks. They have replaced not only compressor but numerous other parts. I am afraid to get it back.

My husband and I purchased this top loading LG washing machine on January 2, 2019. Mid February 2020, as I was doing laundry, I heard an extremely loud noise. The washer had jumped all over, dented our wall and the frame of the washing machine was bent outward. The top was also popped off. The warranty was only 12 months, therefore out of warranty. The process that LG gives us for filing a complaint is extremely difficult. We have been given standard email responses. As of today, they have not contacted us to discuss the matter and resolve it.

My wife and I purchased our LG refrigerator in Dec 2018, and it ran great for 90 Days. In March 2019 I had noticed that the freezer had started to warm up and ice started to melt. I called Lowe’s and they had told me that since it was still under manufacturer warranty, that I had to deal with LG. So first off I called and set up a service call. Their service window is from 8:00 am to Noon and 1:00 pm to 5:00 pm... Ugh... so my wife took the first day off, and the service tech did not show up until 2:30pm, whole day of wages lost. The techy comes in my house and proceeds to tell my wife that I need to remove a set of cabinets or cut vent holes in the one above the fridge, because according to him the fridge gets too hot and causes the compressor to fail. Crazy huh, so according to the owner’s manual, it states 1 on each side, 2 top and 3-4 on the back for proper ventilation, which I have. I designed my kitchen with this fridge in mind, so anyway I get home from work and the service guy is informing me that he does not have the right tools to diagnose my fridge. He said I need to set up another service call and he would get the right tools ordered, and he left. I have to say I was not happy about it. I argued with Lowe’s for the next 2 weeks trying to get a replacement, and Lowe’s could not do anything because of the warranty, so I call LG again and they will not replace it without a proper diagnosis. So it took another 2 weeks and multiple phone calls not only to Lowe’s but to LG as well to get this fridge diagnosed, come to find out the compressor went out after 90 days, didnt cost me anything but 2 day’s worth of wages and 400 dollar’s worth of food.

My LG french door is only 2 years old and the refrigerator section stopped cooling. The freezer compartment continues to keep my food cold and frozen. We contacted customer service and had a very challenging time explaining the customer service rep what the problem was. Finally, he said he would have a repair company contact us. The repair company that contacted us is 4 hours away!!! And only service the area I live in once a week. They did work on the refrigerator and determined that a part had to be ordered for it. The repair company said they would contact us as soon as the part arrived. We are now in our 4th week without refrigeration!!! Yes, we had to go through the holidays using coolers and have lost so much costly food! My husband just contacted the repair company again and was again told that they would call us as soon as the part came in. I WILL NEVER BUY AN LG REFRIGERATOR AGAIN.

I have purchased two over the stove microwaves since 2010, both LG from Home Depot and Lowes. The manufacturers warranty runs out after 12 months. The first microwave lasted 13 months; the second, 12 months and 15 days. Six months into this second microwave, the left side of the numeric panel ceased to work. I do not consider a microwave a disposable device; rather, one that lasts for several years. I am very disappointed and will not purchase any LG product in the future, period.

Purchased LFC24786ST from Lowes. Lowes staff was very good but LG customer service was terrible. The fridge compressor emits a high frequency noise that is horrible. LG denies they have ever had any problems with this. The delivery company who brought the replacement model told us he just replaced the same fridge for another customer because of the same problem. I will not purchase another LG product and recommend others go to another brand with another compressor.

Very disappointed. We paid over $1,200.00 for our washing machine and it lasted us less than 5 years. The bearings are out and it would cost $800 to $850 to repair. Do not get LG products. We also got a refrigerator from LG that is slowly falling apart. When I called LG to express my disappointment, they acted very disinterested and pretty much said, “Thats the way it is.”

I went for brand name and would have chose otherwise could I do it again. I have always trusted LG products but the fridge was somewhat of a disappointment compared to other products. The shelving was too close together and didnt hold up well, was often difficult to change the shelves because the metal would catch on the sides and stick. The crisper drawers would often stick and the plastic was cheaply made. But I like the size and location of the freezer, space inside the lower area. A shelf on the door that provided an area to put the milk. There was an area to put eggs without the carton and the crisper drawers were clear.

I purchased LG LSXS26366S side door refrigerator in May 2016 and needed a repair service, LG customer service gave us a number to a company called Chipset21. So the technician comes and checks it out and gives us a result saying the compressor is out but we still have warranty on it so all we had to pay altogether was $400. After the estimate he has taken out $125 on that day, he leaves after saying Ill come back in 2 days, which was a Friday. He did not show up on Friday, so I contacted him after that weekend. He said he couldnt show up if I didnt fill out and file back the Receipt format done in Google Drive, but We wanted to be sure about the total cost before send form because this form has another $245 for parts. So I asked him multiple amount of times,is $400 All I had to pay? He says Yes with nothing else. And then I sent him the form back. He answers it will concluded in the $400 total. So without a doubt I fill out the form with the card number and etc information. He answers back, If you could send us the POP (Proof of Purchase), we could get a bit more discount on it. I emailed him the POP that I have received, He says The software upgrade wont be accounted in the total price so the Software Upgrade was completely out of the total. On the next day he takes out $245 as it said on the Receipt form. The total amount he took out was $370, we thought $30 was discounted and was relieved. Within couple of days he came and fixed our refrigerator, we were sure it was all over with. 5 days later to having he takes out another $400 which we could not understand at all. So I call him about the $400 charge, he changes his words saying that we are paying for everything and the actual total payment was $760. He has never said to me about the total ever being $760. We couldnt believe that this kind of Company who changes words every time talking on the phone is the Cooperative Repair Service Company that LG works with. We were very disappointed with LG that we completely trusted. We will not recommend LG to any other family members or to close friends when they need household electronics. We have used refrigerator way older than this and never had to worry about compressor going wrong. And LG customer service was the worst Ive ever been through.

I purchased an LG refrigerator in March 2015 (Model#LFXS29766S). After about 2.5 years of use, the compressor malfunctioned and it took me over a month of countless calls and emails to finally get LG to service the fridge in December 2017. I advised LG that my parents are elderly and did not have another option to store their food. LG customer representatives showed no empathy or sympathy regarding our situation. They ruined our thanksgiving and we had to throw hundreds of dollars worth of food out. Fast forward to today, 8/25/2020, and the same issue has occurred again and the refrigerator is no longer functioning (will not keep cool and everything has melted in the freezer). A $2800 appliance should not break down twice in 5 years! I am aware that there is a known issue with the LG linear compressor and of a class action lawsuit. I called LG customer service for assistance and was appalled at the unprofessional behavior. The representative had an accent and when I asked him to repeat what he said because I didn’t understand, he said, “you didn’t understand me because you’re not listening”. The rep then asked me to hold but as it had been a while I asked if he was still on the line to which he responded, “I told you to hold so just hold”. The rep then gave me a phone number for a service center but never explained anything or why he was doing so. He then proceeded to hang up without asking me if I had any questions or needed additional assistance. I advised him that I had additional questions and when I inquired about the warranty the rep advised me that the labor is not covered but the part might be but we would need to have a certified LG technician check the appliance first. I’ve worked in the healthcare field for over 20 years and spent a majority of that time in patient facing and customer service roles and would never expect this of any company- it is completely unacceptable! LG’s complete disregard for its customers is not surprising given my first interaction with their company and now hopefully for the last time. I will be contacting a lawyer, spreading awareness on social media platforms, and will reach out to my local news channel to share thus horrendous experience.

When we called to complain about refrigerator on 28th Nov around 7pm to Toll free number, they asked some routine questions, that to they are unable to listen what we are complaining about, later they said service people will call back, but I didnt receive any call from them till 29th Nov 3:55pm. I feel very poor response from LG...though I called service people directly in our area, they said they wont attend directly.

Bought LG double door refrigerator about 2 years ago. The drawer broke after 6 months. Called for replacement part. Paid $50 for a new drawer. It didnt fit. Was the wrong one. Called LG. They said they dont make a replacement drawer for my model and they sent me the closest one which doesnt fit because its not for my refrigerator. They did refund my money and I now use the old drawer with duct tape. And dont even get me started on the ice maker. The LG refrigerators look nice but are made very poorly. And if you are looking for service and support after you buy and something goes wrong, dont purchase LG.

I bought this LG gas range last November at Home Depot. (And they knew nothing at all about the flaws in the range.) To begin, there was a problem with the gas not turning on quickly enough, causing some gas to leak out, and a repairman came and fixed it. It required a part that had to be ordered, and I couldn’t use the range for a few days. But there are two other big problems I have had. First, the easy clean feature. It doesn’t work. At all. And it is a pain to use anyway—filling the indented compartment in the bottom of the oven! Doesn’t do anything, and then you have to extract the water by hand from the oven floor. They say not to use oven cleaners, etc. as it can ruin the oven walls. Which leaves no real choices. A man who came to put in a new dishwasher told me I could use something like Soft Scrub. I haven’t tried it yet. I am 73 years old, and I am too old to have to get on my hands and knees and clean an oven.Second problem: when the oven is on, air blows out from the oven, but instead of coming out the front, it comes out the back. The air flow is directed toward the burners and usually blows them out. If you don’t stay right with it, you have a major gas leak problem. I have had to put up barriers in front of the air flow vents to keep this from happening. I would never walk away from the stove if I use the oven and cook on the burners at the same time. This might be the worst appliance I have ever purchased. I would never ever buy another lg appliance. The leaking gas is a major safety concern. The company had to know the easy clean feature doesn’t work. And when I told the repairman this, he said maybe I should have done better research before I purchased it. Wonderful customer service. I would like to give no stars...

In my opinion, LG is a brand that incline as far as technology. I trust them to use the most up to date equipment when putting their products together. But in my opinion the initial cost of the refrigerator was a bit pricey. Over 700 dollars was a bit out of my price range for what came with the product. There was no ice machine. And the space made for the freezer was considerably small for the price. To me it should have at least came with a ice maker. Even though a bit pricey, I am overall satisfied with my purchase. My last refrigerator was a complete joy. It worked extremely well and never gave me any electrical issues. All food stored were kept at the proper temperature and never spoiled. I would definitely recommend.

It didnt cost as much as other refrigerators with similar features and styles. Also the place we bought the fridge at had a lot more LG type of refrigerators than any other brand of refrigerators. The features I liked the most about the LG refrigerator was probably that it had an ice maker and water spout built into it with options on how you want your ice (crushed or cubed). I disliked how little ice you were able to get throughout the day considering there are a lot of people in my household, the ice ran out rather quickly.

Does a good job of washing the dishes, but the dish rack is of poor configuration. The dishes tend to end up at a 30+ degree angles to the vertical and this limits the capacity of the machine. But it looks good and performs well so no serious complaints.

I cant find my receipt so Im not sure exactly how long we have owned our LG Tromm washer and dryer. (Im going to guess about 9 years) The washer has practically give us issues the entire time we have owned it. From smelling moldy to not draining. I will NEVER own another LG washer again! Much less a front loading washer.

Initially the LG double oven and 5 burner stove top looked amazing. It did just what we wanted it to do during the holidays. The super boiler burner is great. The double oven did everything we needed for the holiday dinners. The only problem is the burners turn on (Gas) with the least amount of pressure on the knobs. Other reviews have express the same danger and LG does not have a fix according to other reviews. I went to my local hardware store and bought springs that I cut to length and placed them behind the knobs to provide the need for more pressure to activate the ignition. Its a matter of time before clothing or other items get caught on fire. Especially with the Super Boiler burner.

I had the infamous LG linear compressor failure on a fridge that is only a few years old. Prior to it breaking down, I called and proactively asked for replacement or a permanent fix after hearing of friends and relatives have failure. LG refused and said they would only come out if something was broken because no official recall was done. They are in a class action lawsuit currently over this. We are now waiting A WEEK for a technician to come and $700+ worth of food and groceries gone. Calling the customer service was a nightmare with foreign reps who spent 15 minutes trying to understand my address until I asked to be transferred to a supervisor who had better communication and more fluent in English apparently. Then I was told that they would reimburse me for a mini fridge or fridge rental, later I find out that was a bold faced LIE. It has to be GREATER than 7 days of outage to qualify for this. I was exactly scheduled for repair at 6 days from my phone call, so now they are saying they wont reimburse. In summary - terrible equipment and terrible customer service that is untrustworthy and cannot communicate. Never purchasing LG again.

We purchased an LG LDF8072ST PREMIUM dishwasher from Best Buy on Dec. 12, 2012. Since it has been installed, the performance of this product has been terrible. The drying cycle is terrible and when I contacted LG, I was informed that this was the way it was supposed to work because it is a new advanced HYBRID drying system?? Even when we put it on extra dry, it still did not dry the dishes. With the performance still terrible, 4 weeks ago, the dishwasher quit working completely.When I contacted the LG online chat service feature, it was a joke. I spent more time verifying that I had bought a dishwasher than anything else. He finally determined that my dishwasher was Shot and he ordered a technician to come out. 10 tens later, a technician from a local repair facility came out, and he verified my dishwasher was not working??? He brought no replacement parts, but verified the unit had crapped out.Two weeks later, he returned with a main board and got the dishwasher running. He tested a few cycles and declared it ready to go. I was out of town and my wife was leaving that afternoon, so she loaded up the dishwasher and started it before she left. When I got home three days later and opened the dishwasher, the dishes were still wet????? This is the first dishwasher that I have owned that drying dishes as part of the cycle is part of the dishwasher!I have gone on LGs website and written to them and have not heard back! For what they charge for their products, I would expect a better support/service system in place. Dealing with LG is as bad as dealing with Sears in the past. If this is not resolved, I will do my research and make sure my replacement dishwasher dries dishes and is not an LG.

This has been the worse purchase. I have had this washing machine for less than a year and every time I use the machine it pills my clothes (making it uncomfortable to wear), pulls at thread (ruined a brand new comforter), and makes holes. Called LG customer service and they sent someone out but they could not find a problem. However, the problem keeps occurring. I called LG back and they are refusing to send anyone and says the machine is fine. If it was fine I would not be losing money in ruined clothes. I will never buy an LG product again if this is how they treat their customers.

Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

It looks nice. I dont ever use convection. The blue color inside oven is pretty but I can’t put foil on it for unknown reason. When I put foil on the bottom rack to prevent drips from falling to the oven surface I think it interferes with the bottom of pizza or bread getting browned. I use a cooktop cleaner everyday on the glass top. The settings are digital. The light on the stove is blue and the matching microwave light is green. I wish that they were both blue.

Very pleased with the performance of both our LG washer and dryer. Would not purchase the drawer stands because they make the tops of the machines too high for my height (53) and the drawers are too short to stand most containers in.

LG LMV1680ST - We bought this range hood/microwave 1 1/2 to 2 yrs ago from (I believe) Home Depot and didnt have any extended warranty, so we arent looking to have it replaced or fixed. Yes its VERY loud, its cheaply constructed of plastic and like so many others, the handle broke and the frame cracked on the top corner. We are going to get a normal range hood and bring my Panasonic Inverter (7 yrs old counter top version) up from down stairs. We just want to inform the consumer of a serious defect. Last night, my daughter made popcorn and when it was done, she pulled it out closed the door and walked away. I had the useless fan running because I was baking so she didnt hear that, when she closed the door, it was still running. Probably 10 to 15 mins later, my niece noticed flashes of light coming from the inside and smoke from underneath. My husband had to run downstairs and flip the circuit to turn it off. Not a good thing at all, when your daughter opens the door and it continues to run and doesnt trip the circuit on its own. Ive included pics but in case they dont post, the glass turntable actually started to melt, there are burn marks on the bottom, inside the microwave and the plastic turntable wheels are melted to the bottom. On the outside underneath the micro, there are also god awful burns. Its frightening to think of what would have happened if it started on its own and no one was home. I havent read all the reviews on your site, but there are many others that have had this problem and reported on other review sites. I just need to get the word out about this very DANGEROUS flaw.

Actually my rating is a zero. LG front loader washing machine that we have is not only a complete waste of money but a health hazard. Why the health department isnt involved in this matter is truly shocking to me. Both my Fiancee and myself have experienced general malaise (headaches, body aches, nausea, dizziness) which we now believe is due to the mold build up in this machine and thus ending up in our clothes despite double washing the clothes to get the smell out.The constant nightmare in dealing with mold buildup in the machine has truly been astounding. We have tried everything from leveling the machine since water never gets fully drained, to scrubbing the front flap , to draining water and cleaning reservoir and bleach cycle--nothing works. This is the first and last LG product we ever buy. They put this thing on the market knowing full well of the problems with it. Personally, I am looking around to see if theres a class action lawsuit. In the meantime, we are going old school and buying a cheap top loader. Weve used top loaders for 30 years and never had a problems with them. Even our kids agree that this machine is crap.

Please do not purchase this dryer (LG Washer Direct Drive). The washer does not clean clothes very well, the belt that is inside the door is covered with mildew/mold that cant be cleaned even with Clorox. I cant wait to buy another washer.

Front load washer computer broke after only 2 and 1/2 years old. Home depot said it would cost $350 to fix, LG said things break and it was my problem. Not gonna spend $350 only to have it break again in 2 years.

I purchased a top of the line LG Dryer from Lowes. Full retail is close to $1,000.00; yet this is one of the worst dryers I have ever owned. For starters the lint filter is horribly designed as it leaks massive amount of lint into the innards of the machine. Eventually I was able to install soft foam weather strip into the groove of the machine and get the lint leak stopped, but the fact of the matter is its very poor at drying clothes. The only setting that will actually get the clothes dry is timed drying. All the other settings are worthless as they shut the machine down before the clothes are actually dry. The reality is this machine is barely an automatic clothes dryer. Its just a timed dryer with an assortment of settings that are essentially useless. My 52 year old Maytag which was still working when I replaced it with this LG was a better machine. It had a better filter, and actually dried the clothes with a cool-down end cycle. I dont know what washers or dryers to buy, but the only thing good about LG is how they look on the showroom floor. Their actual mechanical design and performance is horrible.

Im very dissatisfied with the outcome of my LG range. Dont get me wrong I have been happy with the griddle cook top etc. but I am so very upset about the porcelain in the oven flaking off. This has been from not long after we got it. But I thought it originally was something that was spilled. When I wiped it off and cleaned the oven, it seemed like it was chipping but it was hard to tell with it being a small round circle. So I left it go. My oven does not get that soiled so I have not had to clean it much. Well much to my surprise when I looked in my oven to clean it, I noticed it looked like it was crackling. I took a plain wet cloth and wiped and the porcelain was wiping off like shards of glass. I called LG. They said I could pay $90 just to have someone look at it. Wonderful for something that is definitely a defect and not my fault. I have never had an appliance with porcelain ever do this before.

Purchased a LG French Door Refrigerator from Home Depot in 2011. Almost 6 years to the date of purchase the unit quit working. After calling LG they stated that the compressor was covered but not labor. Lg suggested two certified appliance repair resources in our area. First referral never returned our call. Second sent a service person out on a week. Technician stated that our unit was the cleanest unit he had ever seen but unfortunately the compressor was bad. Our out of pocket expense will be $600.01 for a refrigerator that is only 6 years old! Our previous refrigerator was 28 years old and cost 1/3 of the cost of this LG. Called LG to file a complaint with no satisfaction. In fact the LG Representative said LG could not help with any labor cost and that we should remember that the unit USA man made product and was not perfect. Really!?? I will never purchase or recommend an LG Product to anyone!

We have a 1-year old LG refrigerator just stop working. We paid 2.5K, not freezing. We installed new computer, worked for 5 days and stopped working again and now it has a leak. We spent 600.00 already and still not working. We called LG support. They said to called a LG repairman and we did and he was going to be here within 2 weeks. The LG support said they will contact us within 5 days and nothing. So guarantee is gone. Maybe we need a new refrigerator?Updated on 10/13/2015: My refrigerator’s model number LFX25991ST. We finally had to replace it, the service man cannot guarantee it if repaired the estimate for repair is $600.00 on top of $600.00 already spent. There needs to be a class lawsuit against this company for selling bad products. We had to buy another one but this time (American made). Good luck to all of you.

Never buy this headache. As you will see from the previous reviews, the refrigerator stops cooling within 3 years and customer service is terrible. Its been a year, several service men come and it doesnt get fixed. Customer service is always reassuring you that they will escalate the issue but soon you are forgotten - no return call. During the winter the fridge started to do the opposite: freeze everything so we had to turn if off for periods. Now it makes a loud motor sound and, still, we have not heard back from customer service after two letters. I have been given the runaround so long that I am considering a filing a case. Dont be fooled by the concerned response this review will get, they will eventually ignore you. They deserve to be sued for their faulty product; their non-existent customer service and refusal to honor their warranties. Never, ever buy this fridge - what a lemon.

It was the highest rated fridge in my price range at the time. It was also the only floor model that fit my spacial needs as well as practicality. The sales person highly recommended it and I quickly found out why. I like the ice maker. It kept temperature well, and had an amazing seal. The inside door shelf designs were amazing. The air circulation inside the refrigerator was optimal, and the freezer froze things solid in more than adequate time. The color options were limited in my area, so I opted for the white one. When my kids got the fridge dirty, some of the paint came off upon washing it.

Very good machine and reliable. You never have any problems with the washer and it cleans your clothes very well. It would be a wise move to purchase this washer. The panel takes some getting used to but you eventually learn the processes.

I purchased an LG Refrigerator 3 to 4 years ago with Model Number LFC21760ST and Serial Number **. Within 6 months time, the plastic shelves in the top refrigerator broke. The company replaced them with the same shelves after I called to complain. Within 6 more months or so, the same shelves broke again, then the long tray shelf cracked completely in two pieces. I did not call to complain as there was no point in asking for more junk replacement parts. This morning, when I opened the refrigerator, the light box had fallen and the contents of my refrigerator were hot from the two hanging light bulbs. I called the company service number above and was told this is a common problem and theyll come out to fix the light bulb box only, not all the broken flimsy plastic shelves. How can I warn consumers not to buy this product? It is just my husband and I who use this refrigerator, and it has not been abused. This was not an inexpensive product, yet it was constructed with junk materials. Please advise buyers to beware of this LG product line. Thank You,Jeanne

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

Ive had the LG front washer now for 3 years and the only problem was not getting that fresh smell. Issue resolved by switching to powder. Use the speed cycle - only 21 minutes. Drain the pump tube monthly and leave the door open. Clean the rubber ring monthly. Try it.

I bought the LG model LDF7932ST in 2006. It was supposed to be top of the line. Quiet, efficient, etc. and expensive - $1200. From day one, it was noisy and the smell was so bad when I ran it, I would set it to go on at 2 am when I was sleeping. Not to mention, it took 2 hours. It made all kinds of noises. The smell was vile. Then the bottom rack was always getting stuck on the door seal gasket on bottom right. Then the damn wheels would come off. Couldnt move the basket in or out. I would always have to push the bottom draw towards the left, be very careful with it. It was extremely annoying. Always getting stuck. Now the strip of metal that holds the rubber seal has actually come off of the side of the inside liner. Now I cant even push the draw in or out at all. Spoke to tech. He confirmed over the phone that it could not be fixed and that he had seen it before. So now I have to buy a new dishwasher and it wont be an LG. This is a flaw in their design. Their products stink.

We purchased a brand new LG washer and dryer from Home Depot in November 2011. As soon as we started using the washer, we noticed water was leaking from the bottom of the machine, which several months later caused heavy damage to the drywall and created black mold. Initially we contacted LG in November and a technician was sent to our home three times; however, they couldnt identify the problem. First, we were told that the sensors had to be replaced and then the machines had to be replaced. However, LG doesnt replace products, they try to fix it. It wasnt until June 2012 that we noticed there was mold on our baseboard. This has caused major stress on us since we have a newborn. We called an environmental company to come and inspect the wall and test the air in our home, which cost us $450, and LG still refuses to replace the washer and dryer. The problem with the dryer is, if you place comforters or a heavy load, it shuts off without finishing the complete dry cycle. I constantly have to check the washer for leaks and turn on the dryer every time it shuts off. I cannot understand how brand new machines cause so much trouble. We explained this to LG and they said they can only send a technician to correct the problem. So far, the technician has come twice this month and it still hasnt been fixed. I cannot understand how this company cannot replace defective machines. This is horrible customer service. We are disappointed and will never recommend nor purchase any LG products again.

Our range is two years old. We purchased an extended warranty. A few months ago, I noticed rust spots on the front of the stainless steel oven door. LG is giving me the runaround on fixing this. The warranty does not cover cosmetic issues, so I had to, after 4 hours on the phone, deal with LG supervisors. I am in the process of waiting to hear if the oven door will be replaced at no cost to me. From what I learned on the internet, this is a common problem in the manufacture of stainless steel appliances, but the companies that sell them refuse to take responsibility for the issue and blame it on the consumer for not taking proper care of the product.

We were at ABC Warehouse and they had a good sale going. We needed a refrigerator and got one. We had our LG refrigerator for a couple of years but I cant believe they would build something that turns out to be unrepairable for something as simple as an ice maker. You gotta turn it in and cant repair it. It had something to do on the inside of the refrigerator that was causing the ice maker not to work, and you couldn’t get to it as it was sealed. I don’t have the LG refrigerator any longer. People came and got it and were waiting for a check. It has been a month and a half, then I called this morning and the check is going out on Monday. We paid 1,500 for it and were getting 1,200 back. Somebody has to deal with that program. They made a unit like that to where if it doesn’t work, they gotta replace it then send out a check for $1,200. That’s not too good of a way to run a business. If they keep something that works, we would have stuck it out if it was something as simple as replacing an ice maker. Excluding the ice maker, we loved the LG refrigerator. It was great.

I purchased my LG French Door Refrigerator in August of 2013. It worked great until earlier this week when it completely stopped cooling after only 2 1/2 years of use. I called LG and was sent to an overseas call center where someone reading from a script was quick to inform me that the 1 year warranty of my $2,000 appliance had expired. Not only did they not make any effort to help me, all they did was provide the names of two non-local companies who could service my appliance at my expense. I called the companies who would not travel to my home. I called LG back and they told me to find a repair person myself because they have no authorized repair people in my area. I did find a repair person to look at it and it was determined to be a sealed system failure which would be covered under my limited parts warranty. I called LG back and they have no one in my area that will work on a sealed system failure on their product. I have a completely useless product and no one to fix it. I paid $2000 for a refrigerator and I am storing my groceries in a cooler in my garage. I have never received such horrible customer service and I would strongly caution anyone considering an LG appliance to NOT do it! I will NEVER do business with this company again.

Worst washing machine I have ever owned. I gave it one star only because it was a required field and would not accept a negative number. The washer leaked from the bottom within a few weeks and left the clothes smelling musty. Have tried running bleach through the machine and always leave the door and detergent drawer open. My wife has developed asthma which we suspect may be from the musty clothes. So we have stopped using the LG washer.

This refrigerator has been nothing but aggravation. We have had problems with the freezer fa, replaced several times. Ice forming inside the refrigerator left side, food freezing in the left crisper and continuous significant noise like a motor boat. This grinding subsides for a few days, then starts again. The latest problem caused the refrigerator to stop working completely. It has been almost three weeks and it is still not operational. Service is horrendous. Overnight parts do not arrive on time. Only one technician in the area. Parts needed are ordered one at a time, extending down time, rather than sent together to shorten repair time. The most frustrating issue is the difficulty of reaching anyone without being re-routed several times, then dropping the line after 45 minutes to one hour.

Its front loading and the seal is constantly covered with mold under the rubber around the opening. LG has done nothing to correct it. They did a recall but that only went through the early 2000’s. Mine is a 2010 and I constantly fight it. As much as I like the front loading vs top loading I will never get a front loader again. Fortunately the mold doesn’t get on the clothes. It’s just the idea. I also keep the door open when not in use. That way there is no moldy smell either.

Our LG fridge was purchased on March 4, 2019. Delivered on March 7th. Fridge was not operating correctly or safely. We were advised by an LG tech to unplug the unit immediately and what unfolded from there has been the worst consumer experience of our 45 year marriage. After numerous missed appointments, incorrect diagnoses, improper parts and the inconvenience of living without a refrigerator the issue was finally resolved on June 18. Needless to say LG products will never be purchased by our family and friends again.

LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

I purchased a condo in October 2010. The condo came with an almost new LG washer/dryer (WM2101). The washing machine has not lasted even 5 years. About a month ago, the washer shut down with an Le error. I called the LG 800 help number and was instructed on how to reset the machine. Multiple attempts at resetting did not resolve the problem. After determining an authorized LG service provider in the southern California area, I had a service representative come to assess/diagnose the error. The service provider could tell me that from the serial number of the machine, that it had been manufactured in November 2009 - less than a year before I purchased the condo. Now, it is May 2015 - not even 6 years since date of manufacture - and the machine is shot. The Le error is due to worn out bearings in the machine. During the less than 5 years that I have owned this condo (and the washer/dryer), the machine has not even been used that much. The cost of repair of the machine (by this authorized service provider) would exceed the cost of a new LG washing machine. Not only would the cost of repair of the washing machine be excessive, the LG service provider did not recommend keeping the existing LG dryer, which was stacked on top of the washer. So, I would have to pay for removal of both machines - with an additional cost of $160 to unstack the machines. As far as I am concerned, I never intend on purchasing another LG appliance. I am appalled that the US government allows companies to prey on US consumers with the current quality of workmanship of manufactured goods - especially large (and expensive) appliances. What happened to appliances that lasted 20+ years - or even 10 years? These large appliances that do not last but 5 years are ending up in our landfills - or having to be disassembled for recycling. Environmentalists and legislators - where are you?

I have had the LG WT4870CT top load washer that I purchased exactly two years ago. I noticed rust around the bleach dispenser so I notified LG and let them know about the problem. When I finally got the proof of purchase to them they told me that I did not wipe the area properly. The rust is coming from under the bleach dispenser, leaking through to the top. I will need to hire someone to get to the area under the dispenser so I can take a picture of the problem. If I do it myself they might say they will not guarantee something that was not professionally repaired. It is very frustrating.

We moved into our new home this past year and purchased all new LG appliances. Within about a month after we purchased our stove, we had problems with the main board, and it was replaced without a problem. At the end of May, we started having problems with our refrigerator. It began making loud noises and then shutting itself off. We contacted the company to arrange the repair, and the repairman scheduled a call for the end of the week. When the repairman didnt show, we called the service. We were told, at first, that someone would be there, and then we were told that we were never put on the schedule. A service man ended up stopping by and told us that the problem is also the main board. It is a common problem that he works on all the time. He continued to tell us that LG was a very poor product, and we shouldnt have purchased it because of all the problems he addresses with them. He said he would order the part and let us know when it came in. The following week, he told us mid-week that he ordered the part and was waiting for it. By the following Monday, my daughter became ill with the symptoms of food poisoning. I contacted LG again to complain and was told they would replace the unit with a new or upgraded model. The representative named Isla took my information and informed me it would be processed within business days as soon as they received a copy of our receipt. I uploaded the receipt and called them back. I was informed that they had received the receipt, and it would be sent to the replacement division who would call me back. Yesterday (5 days later), I called LG and the representative didnt seem to know what was going on so I requested to speak with a supervisor. I then talked to Sherry, who was actually nice and tried to be understanding. She told me that the person I talked to on Monday didnt do anything with the case and was not authorized to promise us anything. She said she would do what she could, but it was up to the Replacement Division to determine what would happen. After being on the phone with her for another hour and breaking down in tears over the frustration of dealing with them on this, she researched our case and assured me that she had sent it to the Replacement Division. A representative named Kim would contact me that afternoon. She also told me that if I didnt hear anything by 4:30 Central time, I should call them back as their day ended at 5:00 Central time. That would give Kim time to talk to me on the status. When I called back, I talked to a person named Courtney and asked to speak with a supervisor. She informed me that the supervisor was away from his desk. I asked her to either find him or allow me to stay on the phone until he returned. She refused and said the only options I had were to either leave a voice message or she would email him. I informed her that after my experience, I didnt trust them to get back to me. I wanted to speak to him immediately, which I was refused. Eventually, I agreed to have her email him with a copy sent to me, and she put me on hold. I was then connected with Kim, who was completely rude, and told me that they were not going to replace the unit. They were going to issue us a refund of the appliance, and that the paper work would be sent to us on Monday because the end of the day was in 12 minutes. She wouldnt bother to do anything that close to closing. She then told me it would take another week to process the paper work, send it to accounting and then eventually, they would issue us a check. If we are lucky, maybe in two more weeks. As far as the refrigerator is concerned, they dont want it back so we have to also figure out how to dispose of it. So now, we have a bad refrigerator that we cant use. The customer service department has been unprofessional AND irresponsible in handling our case, and we have no immediate resolution in sight. It is unacceptable that customers are being treated this way.

Bought our LG for $1,700 in Nov. 2005 from Carls Appliances, Fairfield, NJ. It broke piece by plastic piece the first 6 mos of use. Clip broke that keeps left door shut. Drawers snapped off. Freezer leaks uncontrollably forming 1/2 inch thick slab of ice on bottom of freezer. Light inside on top of fridge so hot it warped entire light casing & recently burnt a hole in the plastic cap on an almond milk container kept on the top shelf! - (the light is being repaired by LG in 2 days because they lost a class action suit for knowledgeably selling defective refrigerators that could cause fire.) a recall that we (as a registered purchaser) were not notified about by LG.

We bought a top load LG Direct Drive Inverter HE washing machine almost 18 months ago. The washing machine was supposed to be efficient on use of water and electricity. From the beginning we have not been able to complete ANY load without getting UE (uneven load) multiple times. The washer has been checked for level and balance and even with just an empty load it continues to get an UE code. Water usage has gone up as it never completes a load without going in UE mode multiple times. Electricity use has gone up. We cannot leave this washing machine and never expect for the load to complete. All settings have been tested and it makes no difference if a small or large load. WORST washing machine we have ever owned and will never buy an LG again. We were told when we purchased it from Home Depot it was a top of the line. It will be getting junked out this week and we will be purchasing another machine. Not LG and not from Home Depot. Apparently this is a known issue but there is no resolution and no compensation for those of us that have battled these machines over the last 12-24 months or longer.

This dishwasher cost me about $900.00 in late 2008. The motor went out at one year. Fortunately, it was replaced under warranty. Christmas 2012, just 4 years after purchase, the motor went out again. I run it once or maybe twice a week. LG says they stand behind their product, but they refuse to reimburse me for any of the parts or labor to replace the motor for the second time in 4 years. I cant spend that kind of money on another dishwasher and I planned on having this one for a long time. As soon as I can afford to, I will replace it and I will not buy LG again.

This is about my front-loading washer. For some reason it ties the clothes in knots all around each other. And it doesnt put enough water in the tub. Sometimes a load of clothes is still dry in the centre when I take it out. Since its the water that cleans and your soap just helps the water, this makes the washer ineffective and difficult to use. My last front loader did neither of these things, but I was told that the quality of that brand had declined so went with LG, as Id had good experiences with some of their other products. BAH!!

Had this stove for less than a year. So far the lower control board failed, the broiler has failed and the cook top has now failed, the wiring harness BEHIND the stove has melted and needed to be replaced. The easy clean function is worthless, the cook top gets very hot when using the stove as described in the video. The buttons on the control panel are not satisfying to press and very mushy with no positive feedback. Do not get this stove, go with another brand/model. I have been without a functioning stove for four weeks now and LG/BestBuy has been at my house over 5 times to make numerous repairs and it still does not work properly. Stay Away.

I bought all new appliances for my kitchen... all LG. Love everything but the dishwasher! I never thought I had to read the manual to run this... but one day realized that the filter was really greasy and there was water standing in the drain. Then I found a quick guide with my papers that actually said to clean this filter every time you wash! The water never drains out which creates moisture even if you put a paper towel in it each time you use it! Really... Does a manufacturer expect you to clean the filter each time? Plus we dont ever put dirty dishes in it to begin with! Pricey item And LG wont back this up because I am beyond my warranty. Who has time for this!? Forget this product.

The worst item EVER that Ive bought in my entire life. Ive had a lot of amazing dishwashers over the years from cheap on up. This ones a nightmare. From Day 1 there were issues with LG. Plates dont stack. They immediately fall over (like dominoes). The cutlery holder malfunctioned almost immediately. It no longer locks together to hold the utensil basket in place. This results in the far end basket (one of 4) tipping over into the unit from the weight. The top rack organizing glasses, bowls or cups. Again items continually fall over. I (originally) thought adjustable times on both the top and bottom rack was a smart idea. Im sure it looked good on paper but its a complete and total failure. Nothing is secure. Nothing is reliable. Does LG even bother to test the equipment they build? From the bottom of my heart...if you see this dishwasher for sale please just run away as fast as you can!

I am in line with the numerous reviews I read concerning the quality of LGs product, specifically the model WT1101CW washing machine. Mine rarely completes a load, of any type, without giving the ue or UE error codes. And the machine programming is the most ridiculous thing I have ever seen. For example, when it finally does get to spinning good, it will stop only to restart so it can screw up. Maybe it is intentional. You cant rely on the machine to complete a load. You HAVE to babysit it and restart it up to several times for each load. It takes so much more time, energy and water than the old school machines. Why are they allowed to bill it as high efficiency or energy efficient? I have talked to LG many times about this and did everything I was supposed to do from checking machine level to letting AE claims technician come here because LG said it needed a software update to lame advice like using low spin speed. The bottom line is LGs product, customer service, and technical support are of the poorest quality. I will never purchase another LG product and I definitely will discourage anybody I hear of that is shopping for appliances or any product that LG makes.

Please don’t buy LG products. I had purchased washing machine in August, it is defective. I am suffering from last five month but no one give any resolution of my problem. Service is third class. Even they are not pick up my calls.

My mother who lives in LA got a high tech LG fridge about 4 years ago which 2 months ago its compressor stopped operating and from that time she has made 6 different appointments with LG customers service to fix it! Every time they go and have look at the fridge and they say well, its the compressor and we dont have it with us!!! Thats all they do. Then my mom has to call them again and book another appointment which usually takes 2 weeks for them to appear, and the same story goes on! Its such a shame that the summer is going to finish and my mom couldnt use her fridge for 2 months. I wonder if LGs customer service has any ideas about living without a fridge in the summer time at all??? Its while my mom paid about $4000 for an useless huge box to sit in her kitchen! Thats not acceptable, frustrating and were not only gonna stop buying LG products, but also well get a lawyer to fix this problem ASAP!!!!

LG smartdrum inverter washing machine - The machine just does not rinse out the dirt from the clothes. It leaves lines of loose dirt all through the clothes where it has spun out the water and not adequately rinsed them. I have never ever been this disappointed with a product. I will not recommend this machine to anyone and if I could afford to replace it I would. It takes at least 2 full wash cycles to remove some of the loose dirt, the second with no detergent.

Top Load LG washing machine only 3 years old, constant UE message and takes hours to finish the load. Customer Service support is terrible. LG does not back their product and refused to admit there was a problem when it was under warranty. Customer support insisted the machine was out of level, but it was not. We had a service company come and look at it, and it needs software update, but when we call Customer Service that is a very expensive cost, not backed by LG. NEVER BUY AN LG WASHING MACHINE. We researched and it got a high rating from Consumer Reports when we bought at Home Depot, but that was totally inaccurate.

Few days after purchasing LMHM2017ST, we would hear a squeaky noise from the turntable when on. It seemed just slightly bothersome then and so live with it.A few months later, numbers on the touch keypad stopped working one by one. Now most of them dont work. Also many other buttons are not working. The fan and light buttons are also not working causing these features not be available anymore. Next, another issue cropped up - the microwave switches on, on its own, as soon as the door is opened. So there are now multiple problems in a short duration of gentle use. I called LG customer service but they offered to send someone to fix these issues for a charge of $185 + tax. They would give only 60 days warranty and only on the services performed. They will not guarantee on anything else. It seems they know that there can arise even more problems in future. I bought this microwave because it looked good but other than that it turned out to be a crappy and expensive unit (over $500). I will not buy anything LG in future.

I purchased my LG refrigerator Lfx31925sw/00 in 2012, paid 2700 bucks for it from Best Buy. After about six months I started to have problems with it. I called LG and they did some repairs on it. It worked for a little while. They had to come back out to do more repairs. This went on several times until the warranty ran out so I had to purchase a second warranty and finally LG sent another company out to work on it. They had several tries at it. Now that warranty is up and still not fixed I try to call customer service. They put me on hold over one hour, they never answered the phone. And to top it off this refrigerator is involved in a class action suit which hasnt helped me. Here it is 2017. This Refrigerator is a Korean company. Must be North Korea. All I can say is DO NOT BUY LG. You will regret it.

New LG washing machine default wash setting of NORMAL only fills tub with about 1/4 of water. I watched a complete wash cycle and some of the towels were never submerged in the water. They did not get sloshed or agitated in any water. They just stayed in a pile above the water line. This is terrible. I called LG and they told me that was normal for the NORMAL setting to save water. If I put a lot of clothes in the tub I have to choose the bedding setting so the tub will fill with water and the clothes then get washed properly. I am so sorry I did not check and observe this as my 30 day free return period has passed by just 10 days. I would definitely have returned this washing machine if I had known it doesnt have a means to sense how much water to put into the tub. Also trying to get service on their website is not easy. I will never buy any LG product in the future. LG = Living Good, well not for me.

LG wasnt my choice and I honestly wouldnt purchase again. Even talking with the individual who did the maintenance on the appliance said that there were a number of those models that had problems. They all looked and appeared that its a nice unit and I was surprised at how quickly the compressor of the refrigerator went out. Ultimately, that was the problem. As far as other products like the LG flat screen that I purchased before, I was pretty satisfied with that. But something went wrong on the refrigerator side.

We thought we were buying the greatest washer ever when we purchased the LG Top Load washer WT4870CW. It boasted inverter driven technology and was not supposed to go out of balance and could handle larger loads. From the very beginning, it took at least 2 - 3 hours to complete one load of laundry. The machine would go out of balance almost every time it tried to extract. We were cautious about washing like-weight items in an attempt to complete a load with less than five trips downstairs. Now, the washer wont even drain. We ordered a new drain pump and replaced it, but we still get the OE error every time it tries to drain and extract. The drain hose has been checked for kinks and there are none and there is nothing blocking the drain pump or hose.This is extremely frustrating! We spent far more money for this washer than others would have cost. Unless there is a recall or LG shares a suggested fix with everyone, I guess its time to throw the $800 machine away and buy something new. It most certainly wont be LG. I will never own another LG product again! I hope others learn from my mistake.

Refrigerator has been defective since purchase. Have now owned the above refrigerator for 5 years. It was purchased brand new from Home Depot. During this time, the compressor has been replaced 4 times. The Evaporator has been replaced. The Condenser has been replaced. They think the control board may not be working either. Additionally, 4 times, during these various replacements, it has stopped cooling within two days of the parts replacement, requiring another tech to make a service call and charge the Freon. In summary, I have been without a refrigerator for a total of 73 days. I have lost 5 refrigerators full of food due to spoilage and missed over 45 hours of work waiting for a tech. Despite numerous technicians stating that it needed to be replaced, LG has not acted on their advice. Stay away from LG refrigerators!

Our washer worked well for four years. Now it is banging and traveling across the floor with each load. I depend on the washer for my business and LG doesnt take this into account when servicing. They told me it would be a week before they could send anyone out. Seems unreasonable. I expected that there would be an emergency service centre. Instead, it looks like Ill be running to the laundry mat each day. Something that will put a great strain on my work. Ill research for better quality washer next purchase. LG seemed good at first, but they break, and they dont back them up with service. I can get emergency service on my boiler, why not for my washer. VERY POOR SERVICE. Washer is worthless as it is.

We purchased an LG range with convection/double oven and it was delivered in December 2012. I was at my home in Nashville so I never used the stove until I returned on February 12th, 2012. My daughter did use the stove and it worked fine as far as using the burners was concerned. I am a baker (experienced) and so I tried the ovens and they do not work properly. They are not calibrated correctly and bake uneven and spotty. The oven temp does not work properly. The cakes bake/burn on the outside and not in the middle. Now, the 90-day warranty has passed and I do not know what I can do to get this lemon of an appliance replaced. I work in media and you can bet that I will not be telling the public to purchase this stove. Awful, just awful! I will never purchase an LG appliance again!

Dont buy this oven - its a dangerous design and a safety risk. My LG double oven came with the house I recently purchased. In the 9 weeks of living in my home, the stove has been accidentally turned on 5 times, with burners heating up without knowing it until a accident occurs. The most recent incidents were caused by my dog, almost catching a box on fire - when I got to the kitchen, the box was glowing orange. This morning, my dog was trying to eat the leftover chicken casserole I had in my large Pyrex dish on the stove. She accidentally turned on the burner and the large did completely shattered all over the kitchen - countertops, floor and stove had glass everywhere.On the other occasion it was a simple case of just pushing the front buttons and the burner automatically turns on. My daughter and I had this happen. This range is very poorly designed and should be of a grave concern if you have small children. They are very easily able to access those front burner buttons. Today I am having a new GE double oven installed (at my cost of $1200), but the burner buttons are high on top of the control panel. For my own piece of mind and safety for my family, I felt this was needed. I cant comment on the product performance, but the design is definitely a risk. This design is not unique to LG, many other manufacturers have front buttons, but I cant comment on how easy they turn on.

Lg really needs to improve quality. I have experienced only junk coming from LG. Lg stove, broken after 3 years of use. Should not need a $300 gas valve And an ignitor $100, already! I am a service tech. Lg microwave exhaust fan does not reach 400 cfm (needed for gas stove) and goes slower when microwave is turned on. Junk! Air flow meter only reads up to 260 cfm with a transition to direct airflow through meter. Refrigerator, you have to open both doors to open crisper drawers.Very poor design! How about someone actually try to clean this fridge...what a joke! Takes almost a day to break down fridge to clean. Fire that designer, probably couldn’t design a way out of a paper bag. Lg ductless split ac. Again just junk! Poor design. I will be sharing my experiences with the garbage your company is putting out. Not a happy lg user, Richard. Lg gas stove, lg fridge, lg microwave exhaust and experienced lg ductless split. JUST DON’T BUY LG! Parts are waaay too expensive! Also not readily available! Too many issue in design to mention for fridge. Gas stove is very poorly designed. Very cheap. These products just feel CHEAP! And they are cheap, cheap, cheap products! If you want quality, buy a better brand! Lg = like garbage!

Ive had my LG Front Load washer for several years. It is horrible and always has been. My clothes smell and Ive tried every product to get rid of the smell. My white clothes are always dingy regardless of what I do. Now the bleach cup is always full of water after every load of clothes is washed. Upon washing another load, when the dispenser drawer is pulled out, the water in the bleach cup comes streaming out. I barely ever use bleach, so it cant be a rust problem. I will be glad when this horrible machine dies. Ill for sure get something else and not an LG product. My LG dishwasher isnt worth a hoot either. Never again will I purchase LG products.

I bought a dryer in spring of 2020 and since then I have bought probably 10 replacement lint traps because clothes get caught on the traps and breaks them then it gets clogged with Lint and we have to take a vacuum and suck all the lint out because we get a D80 or D90 code and the clothes dont dry. I am gonna have to buy a new dryer because of this problem. I definitely dont recommend it.

My LG dryer is leaking gas from somewhere and I had the gas company come out to isolate that the issue isnt with the gas line or connection. He confirmed something is wrong with the dryer, marked it a fire hazard, and unplugged it. Furthermore, we had our dryer duct cleaned to remove the possibility that it was a blocked vent. The gas issue still exists. Was on the phone with LG for at least over an hour trying to come to some resolution. The hallmark response from them was unfortunately you are outside the 1 year warranty. The issue Im having has nothing to do with warranty and is a SAFETY and potential recall issue which they obviously didnt want to address, stating that enough people need to call in and report this issue before we issue a recall.What makes the issue so dangerous is that GAS is leaking somewhere and LG is unwilling to even send someone out as a courtesy to check. Whats worse is that there could be MANY customers out there with this problem who dont even know it or think its a big deal (we thought it was normal until we had the Gas company check it a few months later on my wifes intuition). If enough gas leaks and something ignites it, that could mean a blow-out of the dryer or worse yet potential injury via explosion or fire.Its obvious LG cares very little about the safety of their customers, especially when they keep implying these kinds of things are warranty related issues. This is major neglect IMHO. If there are ever any incidents in future related to LG and gas leaks, this shouldnt come as a surprise to anyone and it certainly wont for me. This is the last time Ill be getting a set of LG appliances... thats for sure. Ive only had this set for five years too.

I bought this LG Gas Slide In Stove Model LSG4511ST from Home Depot online on Feb 17, 2018. Within a few weeks of barely using it all five burners on the stainless steel stove top were corroding with rust. We just spent a ton of money remodeling our kitchen and were excited to get our first and new Slide in Gas Stove. Well the nightmare began. We contacted Home Depot and they referred us to LG. Home Depot wouldn’t speak to us. We paid $1300 for the stove. After many calls, chats and emails to LG customer service and their executive office they replaced the entire SS stove top and all five burners after SIX months of hell with them. They didn’t show up, excuses, no response to emails, no call backs - HORRIBLE company. Then within a short time after they replaced parts it started corroding AGAIN around ALL FIVE burners. The calls, chats, emails to LG started again and this time they don’t respond at all. I tried Home Depot also and they will not take any responsibility. Nothing! I am sitting here with a defective ugly stove in the middle of our brand new kitchen. I am now forced to sue them. I filed a complain the US Bureau of Consumer Goods a month ago, was assigned a complaint number and “investigator” name and email and they don’t respond either. I have tons of documentation of this nightmare and photos. The icing on the cake is I wrote a review for the stove on www.homedepot.com and they “rejected” it. They didn’t want the public to know the truth about a product they sell!

I own an LG washer, model wm2050cw, and it is a piece of junk. I bought it for $598.00 from Home Depot on 3-15-10. After 8 months, it started to leak. Its not just a small leak, it filled the whole laundry room floor not once but 3 times. The repairman LG sent blamed it on me. He said I was using too much detergent and told me to only use 1 tsp. I did and the thing still leaked and my clothes were not clean. The repairman eventually replaced a mushroom shaped gasket that he admitted was a design flaw and that LG had no intention of fixing. Now, the machine is 18 months old. And everything comes out smelling awful, especially towels and washcloths. I have done everything LG says to do - leaving the door open, pulling out the detergent tray, running the clean cycle, using less detergent, etc. but nothing helps. I now have to buy another washer because I cant stand it any longer. My previous washer was a plain GE front load and it never gave me one problem. I sold it because it was old. I wish I had it back. LG needs to be run out of town!

First, one shelf, then another. The plastic cracks and then disintegrates. If I could rate this with a negative star, I would. Ive owned several refrigerators and in fact, we have an old fridge in the basement which is over 10 years old and it works well. It just didnt fit in the place upstairs. Nothing is broken on that older fridge. But THIS LG fridge, is in terrible shape. I just took out some shelves to clean and my middle shelf with the glass panel and meat keeper, disintegrated in my hand. Its in pieces. Im not rough on my fridges and I have never had this happen before. AVOID LG products will be my appliance mantra going forward.

In January 2019 we purchased four new top-of-the-line LG appliances from Home Depot: dishwasher, oven/range/microwave and refrigerator. Within two months we had problems with the dishwasher and LG did not have the needed parts. Within the next several months we had to call for service on the oven/range (twice), on the microwave, and this week on the refrigerator. LG was extremely uncooperative in scheduling a service appointment, even after the Home Depot telephone them on our behalf.They insisted on photographs of our receipts (we have neither smart phones or the ability to transmit photos) although we gave LG THE MODEL NUMBER, SERIAL NUMBER, RECEIPT NUMBER AND DATE AND THE TELEPHONE NUMBER OF THE Home Depot store. The LG representative was rude, and even hung up on my wife. Home Depot had a similar experience, and advised us to NEVER buy an LG appliance from Home Depot in the future. Not much chance of that! N **. Huntington Beach, CA

Purchased this LG Refrigerator Model LFX25974 on July 3, 2013 from Home Depot and was delivered on July 16. 7 weeks later, the freezer and refrigerator stopped cooling. I contacted LG and after 2 customer service reps, they had me run the self diagnostics on it... which showed I depleted my ice too quickly.... Seriously? The ice was water! LG arranged to have an authorized repairman to come out. The appointment was confirmed with the ApplianceMan in Westerville, Ohio for Thursday, August 29th between 1-5p. NEVER SHOWED!!!! When I contacted them Fri. am, was told they lost my appt. After they arrived Friday afternoon, was told I needed new compressor and evaporator and parts ordered. 1-2 weeks before they come in and then need to schedule another appt to fix.... According to the other reviews, this seems to be the trend with LG. I will never purchase another LG appliance

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I dont feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

The owners manual says the cycle for Bulky/Large/Heavy duty can wash and spin 8LBS. A call to the LG service department said it could do 12-14LBS. We have washed a 6LB mattress cover with no problems. We rewashed it 3 months later and it could not spin, tried to reposition item, the drum went back and forth forever to extract water but still couldnt spin. Months later was the 3 bathroom cotton rugs, 17X24, 21X24 and 22X34 total weight 6LBS it couldnt spin. Before the 5 year extended warranty expired called for service 3 separate times.1st repairman said he had no idea what was wrong and said he would have someone else come out, that didnt happen. 2nd repairman saw the rugs put in the machine, partial wash and then try to spin, took 1 out till wouldnt spin took out another still wouldnt spin. They said they would call LG and get answers, they called back a few days later and said LG said it was one loaded and to remove two, that did not work. We were then told that LG doesnt like to repair their equipment. The 3rd repairman couldnt long enough to see if it would spin. The warranty company gave us $50.00 and said to use a commercial laundry. Very unhappy with LG products. I will not buy again. Im also not happy with extended warranties wont be purchasing those again. Just a word to the wish look at the reviews LG has a problem.

I purchased a 30 cubic foot super capacity French door refrigerator in 2017 and now my second compressor is gone. The place I purchased it from no longer sells LG products. I called 4 repair technicians. I cant get anyone to come out and work on it. I paid $4,000 plus tax for this fridge thinking it was going to last me a long time. Not to mention the 2 fridge loads of food thrown out. We are a family of 6.

The shelves fall off. I replaced it with new but it still has a problem. The water leaks onto floor from bottom freezer (has ruined my floor and cupboards). The water spout doesnt work. I shut off water to the fridge but it still leaks.

LG handled the entire situation most impressively. The refrigerator was serviced by a very experienced, professional young man and is indeed back in working order as of today. I am hoping that once I have it placed back in my kitchen that it will be in service for years to come, as I really do like this refrigerator. Thank you LG for investing your time and renewing my trust.

LG Refrigerator LSXS22423S. Purchased LG Products for entire kitchen on 5/11/19. On May 18, 2016 LG refrigerator completely failed. I had purchased a 5 year extended warranty on all LG products. I called LG service and was scheduled for a tech appointment on 5/20/19. No one showed up. Called LG service dept, again was scheduled for 5/24/19. No one showed up. Was scheduled again for 5/28/19. No one showed up. Called LG service again, was told refrigerator was not covered with the extended warranty, but was covered under the manufacturing ten year warranty. They said I probably needed a compressor replaced. Now I am scheduled for a tech appointment 6/3/19. I am very dissatisfied with service, appointment failures, and performance of the refrigerator.

I purchased the LG LFX31925SW/04 in May of 2013. Within a very short period of time the compressor went and it stopped cooling. The part was replaced and covered by warranty. The ice maker had problems freezing up from the very get-go. I just learned to take a spoon and open the compartment in the door to break it up. The door must not keep it cool enough to remain frozen. There are only two of us who live in this house so its not being opened and closed frequently. At about year 2 1/2 the area under directly the ice make maker started rusting and became very unsightly. My husband tried to fix it and of course you can not get a professional finish at home. I called the warranty dept. of LG and they informed me it was not covered under warranty because its considered cosmetic! I would not agree, given that the poor design it what is causing this issue. The metal obviously on the front of the fridge is not rust resistant. It now looks like it came from the local thrift shop. We live in an air-conditioned home with low humidity. UGH! The refrigerator door on the right side is now not closing and it must be another design flaw because it is mentioned repeatedly online as an issue. The cost of the French door refrigerator was $2400. And that was 5 years ago. I bought the microwave and the dishwasher at the same time. They have functioned ok, but I would never buy LG again given my experience with the product and the customer service!

We had this microwave for a few months and it started tripping the breaker. We had the breaker and all the electrical parts checked - nothing. We called to have it checked and repaired. They replaced a couple of parts in the unit - it still would trip the breaker. Called again and told them to replace the whole thing. Got a new microwave - and every now and then it will trip the breaker. Our old microwave NEVER tripped the breaker or had any issues with it, we only replaced it because we were remodeling our kitchen with all new appliances.

My 2.5 years old LG fridge stopped working 2 days ago. No warning. The front panel said the fridge was working at optimal temperatures, but everything defrosted. Vacuumed dust from vents around compressor, during the initial troubleshoot with no result...just came from a month of grocery shopping, as we usually do, a day earlier, before this headache. This is terrible for an appliance just a few years old. Very disappointed. I have a KitchenAid refrigerator that was replaced by this new product because of its space. It is still working after 13 years.

I bought an LG refrigerator in May 2017. After 1 year of owning it, it was communicated to me that LG is known for faulty compressors in 2-3 years after purchase. My LG compressor stopped working in June 2020. The compressor is under warranty but the labor and other items not involved with compressor, such as Freon are not. It cost me $700 to fix the fridge. I did it since it was an $1800 fridge and 3 years old. LG would not even speak to me about some form of reimbursement for lost food. I would never buy an LG fridge again and based on how the customer service treated me, I may not buy any appliance from them again. Do your research on LG before buying anything from them.

Overall this is a great washing machine and works as expected. I purchased this washer 12/16. The plastic housing has developed cracks on the inside where the wash drum is, more of a structural thing and not mechanical. Contacted LG and they stated only the Direct Drive Motor was under any warranty, 10 yr warranty. I explained that if the washer housing was falling apart around the drive motor what use would the motor be. They offered a one time warranty that would have to be reviewed by their underwriters. I received a call several days later stating it would not be replaced. Just want to let others know to look for these cracks/flaws after a few years of use. Weak plastic housing and poor quality control. I will not be replacing or purchasing any LG products in the future.

Have had an LG French Door refrigerator for close to 5 years and it is already breaking down. Have taken great care of it, replacing all filters when needed, keeping it cleaned, just went in back of it and cleaned out any particles or dog hair and yet it just wont stay cold. In addition, it mysteriously stops making ice many times. Despite everything seemingly working. All of these issues have started 1 month after a maintenance guy from LG came by to service it. Making it seem all the more of a bad buy. Look at a different brand!

I purchased LG washer and dryer, the best in STEAM technology and thought I did a good deal. While we dont know yet if the washer and dryer perform well or not, we were shocked the first time we used the washer today to hear a lot of banging. We discovered the water tap was not open. Then when the washing was ready, it was wrinkled so we suspected the rinsing was done with warm water!! And that was true; the techs from SEARS installed the hoses wrongly. I give the SEARS install team 2 stars, thats it.Then, I called LG Customer support to complain about SEARS and they basically dont care. During the call, I discovered that the one who answered, with very lousy English, was a total ignorant and didnt know anything about a thing. It took many minutes of waiting time to get answer on what are the benefits of registering a product on the LG website, compared to not registering it..

My LG French door side by side icemaker has quit several times. We have turned it off for a few days and turned it back on. Sometimes, it works again for a week or two then it quits making ice. It will still distill water but no ice. I paid a lot of money for this fridge and now I see a lot of icemaker problems. They should recall their products. We are still paying for this from Home Depot. Also, water filters cost $50 and are only available from selected stores!

If I could I would have NO STAR - We’ve had nothing but bad luck with our LG appliances- first of all our dishwasher -the control panel went haywire 5 months after we got it- well that happened 2 more times since. When we built our home we also bought an LG gas range, refrigerator and microwave. So last year we went to Alaska and when we came home in August the stove control panel also had gone haywire. You cannot properly read the numbers that tell you the temperature/time so when you set the temperature you have no idea what youre setting it to. Called LG and after hours on the phone with them to get it repaired they did NOTHING. Our cost to find out by the repairman (we paid for) that to fix it we would spend more than what a new oven would cost. It is barely over a year old and possibly failed prior to being a year old! 2 days ago we woke up to our LG French door refrigerator inside as warm as our room temperature and everything inside ruined. It is just barely 2 years old! Called LG for repairs- ended up having to get our own repair guy, and it has a bad compressor, won’t read codes, and needs a new control board. The repairman said it’s an extensive repair and could possibly fail again easily (read class action law suit on them). Called LG back and now we have to wait to hear from Service Power to see if anyone can fix it. They offered NOTHING for the loss of food but would send us up to $200 for a mini fridge- and he’d send us an email for doing so- still waiting for that. These appliances cost thousands of dollars! Buyer Beware!!! They are junk!

I bought an LG Fridge Model LSC 24971ST in October 2012. It stopped working June 2017. I made many phone calls to Customer Care (or No Care) Centre on Telephone 1-888-542-2623 continuously for five weeks but nothing was done. Finally LG got back to me and told me whatever the problem is, they will have it fixed for a flat rate of $229. I paid them $229, hoping that the problem will be solved now. Few days later an LG worker came to check the fridge, only to tell me that the fridge cannot be fixed. I would have to buy another $4000 fridge from LG. It was hard for me to believe this fridge cannot be fixed, so I called somebody else to have the fridge checked, which is when I found out that the compressor has stopped working and just needs to be replaced.LG was trying to CHEAT me and make me buy another fridge from them. They wouldnt even return the $229 flat rate that I paid them to have the fridge fixed. After arguing with them for weeks, they finally agreed that they will have the compressor replaced at the FLAT RATE of $229 but the part is NOT available for the time being. If such a BIG company like LG fails to find its own part, why I must suffer...? Weeks passed and they could not even find their own part. Bottom line is, LG COMPANY TRIES TO CHEAT YOU. The fridge could easily be fixed by replacing the compressor (which was still under warranty), but LG wanted to CHEAT me into just buying another $4000 fridge from them. They gave me a very hard to time; for months I kept arguing with them. Never buying an LG product ever again!

My wife opened the d/w last evening to load dishes; a loud bang sounded, and she almost dropped the door. I pulled the d/w out today and found that the door assembly consists of a heavy-duty spring attached to a piece of Venetian blind cord which rides on a small plastic pulley. The cord had snapped (see photo). The next hour was spent arguing with a customer service representative and a supervisor because I refused to pay for a repairman to tell me what part I needed and charge me for the installation. I was finally given a phone number of a parts company from which I could order the cord portion of the assembly. In 2006, I bought a 4-appliance package .The stove and fridge were repaired for fire hazard issues within the first 6 years. LG products arent built to last.