My husband and I bought this what I thought was an awesome refrigerator. I was mistaken. It has stopped working. Does not cool or freeze and we havent even had it a year. We bought the five-year warranty with it and called them to have someone come look at it (to uphold the warranty) and they transferred us to the Philippines!! Though we bought it at Lowes fifteen minutes away! The person on the line who can barely be understood tells us they dont have anyone near us to come look at it and that someone will be getting in contact with us within the next 24 hours. That was two days ago. I had just went shopping and filled this fridge and woke up and everything was spoiled!! I would definitely not get this refrigerator!! I have a child who now has to get her (what will fit) drinks out of a small cooler because I dont have another 4-5 thousand dollars to go purchase another refrigerator! Im extremely upset that no one has even attempted to contact us in regards of the warranty but took our money quick like! DO NOT BUY THE LG KNOCK REFRIGERATOR!!

We purchased an LG side-by-side refrigerator in 2011. The model was on sale. I wish I had seen the negative reviews here before purchasing! The ice maker often sticks (the water position). In the cube position we most often get crushed ice and few cubes. I find access to the on/off switch for the ice maker very inconvenient; a drawer - on which we keep ice cream containers - must be removed to reach the switch.. an awkward arrangement. And if we remove the ice drawer, getting the metal rod that protrudes from the back into the correct place can be difficult. Our experience hasnt been nearly as bad as many listed here, but I definitely would not recommend the LG to anyone.

I’m writing about my disgusting experience with LG in regards to my washer WM4370HKA. I’ve had issues that started only within months of the purchase of this brand new washer. And the first technician that showed up was in DEC of last year, replaced parts and several weeks later the issue occurred once again. Repeatedly my washer doesn’t complete cycles and gets stuck with soaked laundry. It doesn’t clean properly and the clothes never come out smelling fresh. December, January, February, March, April, May, June, July, August, I’ve had more than 3 technicians come to diagnose and attempts to fix the issue. They say they will be calling me back to replace parts but no one does. The issue is still ongoing and LG is denying me any service and has not agreed to my request for a replacement. I’m now ashamed to say that almost all my home appliances are LG because this type of service or lack of, shouldn’t happen. They don’t make you feel like a person, and they will do anything to deny you service. They don’t want to acknowledge that the machine is faulty. 1500 dollars and not even 6 months and it’s giving me hell.

This machine does not move clothes from the top to bottom and there have been times I take clothes out and there are dry areas - water hasn’t even touched those areas. Whatever is on the top stays there - just shifts from side to side unlike the video. I’ve watched it. It defeats the purpose of HE to use the water plus feature - it’s the only way clothes have a chance to get fully wet. I had a front loader previously for 10 years and wanted to give this a chance. It’s awful and an agitator machine is better than this. Extremely disappointed in LG. Never again.

Contacted LG service, tech came out found nothing. Took pictures of the finished wash with soap stains sent them to LG, another tech arrived and tried to solve the problem. No luck. Called again. Still no satisfaction. Finally after fourth tech I had a tech make a suggestion that seems to work. LG engineers in their infinite wisdom of trying to make a washing machine that is water efficient failed. The machine senses how much water based upon the weight of the items in the tub which basically doesnt wash squat. So by having the machine first wet the clothes and restarting the cycle the load is now heavier and the machine increases the amount of water in the tub to accommodate the heavier load. Now you have enough water to actually wash clothes! Seems a stupid way to get a machine to work, but it appears to solve the problem. Basically LG engineers need to learn how to actually test their product before sucking the consumer into buying junk!

I will NEVER purchase a LG product. My sister purchased a brand new refrigerator and it stopped working properly after 2 weeks. Around week two she started getting an error code on the freezer control panel and the door alarm started ringing even when the fridge and freezer were closed. She contacted LG and they promised to send out a technician. The first technician came out could not fix the issue and said the door had to be replaced. She waited another two weeks for the door to arrive. The tech came back out to replace the door. Within 2 hours of the technician leaving, the error code returned. She contacted LG once again and a tech was sent out. He said another part needed to be ordered, a month went by before the part arrived.After receiving the part she had to call LG once again and was promised the tech would return. That never happened. She has scheduled two appointments since then and the technician has failed to show. This has been dragging on for three months and the issue still is not resolved. The customer service reps in the warranty departments have poor dispositions and the bottom line is she spent over $1500 for a refrigerator that stopped working properly after 2 weeks. I dont understand why LG has not fixed or replaced the refrigerator. Why is it so hard to get something to simply do what you paid for it to do? LG why have you not resolved the issue? Buyers beware, because this surely could be you.

Model: LMV1680DW. Dont buy LG - just dont do it.... You WILL regret it. I know, every company has failures, and you can find a person who hates any company. But, LG is horrid. This is the second microwave from them that failed with the same problem - in the original warranty period! After months of fighting with them, they finally replaced the original unit, and now the new one is dead! Called them up and they start giving excuses for not replacing the second one. I will buy a new microwave - I just dont have the energy to fight them anymore and even if I win, cant go another 3 months without a microwave...It doesnt matter how cheap LG are, there is a reason they are cheap... Dont fool your self - youll spend less if pay more.

When I shopped at Lowe’s for appliances, I heard about LG Refrigerators and I ended up selecting it. I’m not really happy with it. It wasn’t cooling and I lost all my food in the freezer. The technician came out and said that he fixed it but then, it got even worse. It went through a lot of repairs and a whole lot of different parts had to be ordered and replaced on it. There was a lot of technicians coming out here to fix it and delays with getting parts. So, it has not been a good experience for me. I’ve been talking to LG as well as the technician too. They had a contractor come out and he had to make two visits to get it repaired. Right now, it’s working, but I don’t know for how long. I haven’t even had it three years and this happened. I don’t think I’ll buy another LG refrigerator.

It was a very big refrigerant. Very spacious. Very cold. It had big shelves. Large ice maker that was very big. Stayed cold all time. Everyone should have one. If I can get another one I would. It was over my expectations. I love LG appliances. I think everyone should own them. But since they cost so much not everyone can own them and its too bad save on energy. I always save hundreds when I switch to LG. I havent had to call him her repairman not once because you dont have after your warranty. We had LG appliances 2010.

LG supervisor said that 3 items for my fridge are still under warranty and one of the items is a compressor. I asked the supervisor to send the compressor to me, but instead they want to send the compressor to their technician and the technician must come to my house. I had an experience with the technician about 2 weeks ago and the technician wanted to charge me over $400 for a problem that may not be the problem, and would charge me to fix other problems that might be the problem. Ripoff. Also, when the technician was at my house, he and the office said one thing to me but a different story to LG. I am in my 3rd week without a fridge. I spend money on ice, outside food and cold drinks.

Just using the refrigerator. Normally the defrost does not work. The repairman told me to unplug the refrigerator to let it defrost for 24 hours. Of course that means all of the food is spoiled. Home Depot has informed Im stuck with this piece of junk. After 24 hours I am suppose to plug it back in and hope it runs and cools properly. If it does not the repairman will order a fan which will take a week to get. In the meantime I and a bunch of spoiled food and no refrigerator. Do not buy an LG! LFXS30726S.

We purchased our LG washer dryer pair at Home Depot around 5 years ago, and they has been working fine. Today we noticed the glass lid on the washing machine had spontaneously shattered like a car windshield might. It was still intact but had fractured into hundreds of 1/4 to 1/2 pieces. I contacted LG and was told that this was very rare and was directed to several authorized LG service vendors. A simple Google search shows that many people have had this exact experience with this very same LG washer model.It seems to obviously be a design defect, as it was not being used or touched when the glass shattered. If the glass had disintegrated into the tub I suspect the washing machine would have to replaced. As it is a replacement lid from Sears PartsDirect will be here in two days. In the meantime the lid was very simple to remove. What an odd part failure... LG should take responsibility for this problem for this model washer, which many people have experienced. I was lucky that more damage was not done.

The reason why our clothes will not get clean is the the bad smell and black mold coming from the washing machine. I recently realized the source of our recurring upper respiratory infections and skin rashes.

Bought an LG refrigerator in November, 2015. (We replaced a GE refrigerator that was 9 years old which worked fine, except that the fan was noisy.) In September, 2018, the LG refrigerator quit working. We discovered water on the floor and found that the ice had melted. All the food was spoiled. Upon contacting LG, we were initially provided a list of companies to contact to get the refrigerator repaired, and all companies were located in Georgia (we are located in Wisconsin). I then contacted a couple local service companies, and both told me that it was the compressor and would cost $1500 to replace (LG does not cover cost of repair after one year) and would take approximately 10 days to get the part and then install. We had no backup refrigerator and neither the vendor we purchased it from nor LG offered a loaner during the lengthy wait. Therefore we had no choice but to buy a new refrigerator. After 3 months of dealing with LG customer service, we were sent a check for $175 to cover spoiled food. I will never purchase another LG product. They take no responsibility for defective products - and from the reviews I’ve now read, there are many defective products bearing the LG brand name.

LG refrigerator Mod.# LMXS30776S/01 - As many other buyers have pointed out, these refrigerators are garbage. Mine quit within 18 months of purchase, I had a local repairman who replaced compressor and still does not work. I can get no-one to help me at LG, and they have no service personnel within 100 miles of my area. Several people have suggested a class action lawsuit, and I would be a willing participant. I will never, ever, buy another LG product.

I purchased an LG washing machine on November 26, 2011. The technician from LG came and put it to function by November 28, 2011. On my 1st use on December 4, 2011, I was shocked to discover a considerable leakage of water underneath the washing machine. I called for repair. First, they adjoined a torn part, then on the second call, they changed the host with leakage with another one. I discovered later in early January 2012 that some considerable number of clothes came out completely dry without being washed. I called for repair. The technician came and said that he cleared something that blocked the way for water passage. I discovered that Im still suffering of the same problem. I sat in front of the washing machine to watch it, then I found that no water was visible from the window and clothes came out with detergents. They came and changed the water balance. Frankly speaking, I lost count of how many times they would come and make repairs in a defective machine that doesnt function.I simply need the value of paid money. I need them to change the defective machine with another one thats functioning well, as I have lost patience with them over the last 6 months. I care about the image of the company, knowing that I also have other LG appliances at home, and I dont want to lose confidence in LG as a brand name. Please, if you are not concerned with my complaint, direct me to the one in charge to resolve my problem. Thank you in advance for your kind cooperation.

We purchased a stainless French door refrigerator just over two years ago. We have had no issues until recently. We noticed that one of exterior door panels has rust bleeding through the finish from top to bottom on just the one door. We purchased an extended warranty through Lowe’s. I was told it was cosmetic and therefore not covered. The warranty company suggested I contact LG to see if maybe they would do something to make it right. I called LG and explained the situation. The representative did not apologize or offer any kind of support. She just simply told me that it was a cosmetic issue and not their problem. I began to explain how crappy it was of them after I placed trust in their company when I chose to spend over $3k on fridge, she just hung up. Never again LG.

This machine is wonderful! I dont do a lot of laundry as Im single. I can do a load on quick turbo wash in 25 minutes. I love that feature. The clothes come out clean even in the short wash! I do wipe the door and inside rubber gasket after each wash and leave the door slightly ajar always.

Our microwave is 2 years old and has a “10 year “ warranty. It has just stopped working. First it would only turn on for a few seconds. Now it turns on and does not heat. The special Smart Sensor service was only available from 8 to 4 Mon to Friday. When I reached them they basically got me to plug and unplug the microwave and to heat a cup of water. Next, I was told that I would have to transport it to a service center and pay all labor costs. They cannot tell you the hourly rate. The service rep also noted that only some parts are covered. I said no thanks and that I would write this disappointing review. I do not recommend LG microwaves as my previous ones from other brands lasted more than a decade and this one 2 years.

LG Washer Model #WT5101HV - I paid $1,184.22 to HOME DEPOT for a terrible product. Just after the warranty ran out, the machine started to leak. The repairman has been here several times but cant find the leak. This leak is ruining my floor. Also if you try to wash 2 towels and 2 sheets together, it practically bounces across the floor. I wrote the head of LG for Canada, William Cho, but have not had any reply. Obviously customer service is not a priority for the President of LG Canada. HOME DEPOT, PLEASE STOP CARRYING LG PRODUCTS.

I recently bought LG WD1275QDT, found disappointing not unto expectation for the price range. Not recommended (but company suggests) for liquid detergent use if you use pre-wash, Main-wash detergent will leach into pre-wash and left nothing for main wash (Media has better design for dual use). If you open detergent tray risk softener leaching into wash (bad design). Rinse and wash water inlet is same. Expect more soap may leak every time. Also pipe is corrugated may hold detergent. Takes long time to wash. 2-3 hr is most common option (I found time being wasted between cycles, NOTHING is optimized may be company wanted to use all possible rotations of inverter control). Load sensor will NOT help to optimize/help select correct detergent according to load because 1. Reading not indicated 2. You have to put detergent before start (waste of technology). If paused door opens after 2 mins and machine switches off after next 2 min (very bad). Sometimes door doesnt open even after pause or power off??? If you pause 2 times machine switches off, have to start over again (Software bug?). Machine has option like selecting pre-wash, spin, temp crease care, intensive but they have to be selected before, change of mind. No way.

Purchased LG refrigerator model LFXS24623S in March 2017. After 3 months, the ice maker would not work properly, (would not tumble ice into bin). Service man replaced ice maker. Waited 24 hrs, checked for ice, no ice! Called again, and same service man came, checked everything, replaced entire unit. Checked next day, still no ice. Same service guy came again, ( I knew him by name by now), said there was a problem with this particular serial number line, he had just received an update by email, replaced entire unit once again, you guessed it, still no ice in bin. Bill, (not his real name) said there was nothing he could do other than replace the fridge. Customer service called sometime later to confirm the replacement to be done at end of August. By 1st of August, freezer would not keep food frozen. Some stuff froze others didnt. By date of this posting, all food in freezer had thawed. We had to throw all the meat products out. We are now waiting for the replacement and hope this one actually does what its supposed to do. Im hoping we just got a lemon as can happen with any products. One other thing, the customer service rep we spoke with did not seem very sympathetic but seemed to treat our phone calls with total indifference.

It is an LG REFRIGERATOR. It is double door and bottom freezer. The right door when opening, the inside of the door that is plastic has come away from the door. The repairman has been there twice to fix. It has broke again. I am hoping for my parents sake that the repairman that is coming again will say that we should get a replacement fridge. We are very frustrated in this LG fridge.

We purchased and LG refrigerator and dishwasher about 2 years ago. Have had nothing but problems with the refrigerator, but it is working for now. The dishwasher will not clean the dishes. Because it is out of warranty, I called to get a service appointment set up only to be told that the price which I had been quoted by two of their representatives had gone up over $100 when I finally got to the department which could schedule the service. $100 in less than three minutes? I was told that it was due to sales tax. Total nonsense as nobody charges over 60% tax and we dont even pay tax on service calls in this state!After calling back, I managed to get the price back down to what was promised and secured an appointment for the next afternoon. The next morning I received an overnight-mail package. It was the pump for my dishwasher which had arrived before the technician could even look at the machine. Obviously LG has had this problem many times before if they know the problem before they can even look at the appliance! Why was there no recall of the defective part if the problem is that common? This company is to be avoided at all costs. They will lie to you and will do absolutely anything to avoid accepting responsibility for their worthless products! If there were a negative number of stars with which I could rate them, I would.

I purchased a fridge and a gas ranger from LG buy American just a little over a year ago. And immediately after, the range burners control knobs started cracking and falling. The fridge rubber gaskets on the door started to come off. The parts are very expensive and do not correct the original defects in the product. I am ashamed of these products, and I will not recommend it to anyone. LG, shame on you.

I purchased an LG electric range and refrigerator. An extended warranty was not purchased, as I didnt feel a $1400.00 range and $1700.00 refrigerator would require repairs in a 5-year period. The refrigerator has been problematic (leaks and broken plastic drawers), but it keeps the food cold. So well deal with the unsightly leaks and work to the best of our ability to keep our expensive wood floor dry. My current problem is my electric range. It quit working altogether, and by reading many complaints, the model is infamous for this breakdown. In speaking to LG customer service department, the only remedy she could offer is the name and number for the only repairman they have contracted in the Louisville area. An appointment was arranged with Universal Appliance, which was confirmed before I took 5 hours of unpaid time off from work. Needless to say, they did not show up. I was given an explanation and told they would be here before 10 am the following day (more unpaid time off work). It is 9:55 am and still no repairman. I am left with a non-working 2-year-old electric range and up to this point $150.00 pay deduction. I am disappointed in the sub-standard quality of my LG products and feel I have no recourse.

You would think with only 3 people in the house that a washer (WM2487HRM) would last longer than 8 years! My washers final load stopped on the rinse cycle and would not finish. I tried resetting the wash load by pressing the rinse/spin button thinking it was just a temporary problem and still would not work. Now all it does is make a loud rumbling sound. I called Customer Service and they told me that the rumbling sound was either the rotor or a bearing. This isnt the only problem Ive had with this beautiful, red W/D set. About 5 years ago the wiring in the back of the dryer started smoking. Thankfully we were home otherwise the house would have burned down. I ended up cutting the burnt wires and splicing in new wires to fix. Never again LG!!!

LG microwave quit working 1 1/2 years after purchase! I also bought a refrigerator at the same time!! Called LG support and was given a number for a repair service. Called Tarheel Appliance and Repair and was quoted $70 for someone to come out plus the cost of repairing the microwave which was going to put the cost well over $100! Tarheel Appliance suggested that I call LG back to see if they would extended the warranty since the microwave was just out of warranty. I was told that the warranty would not be extended!! Do not by an LG microwave! Quality is not there!! My previous microwave I had lasted over 15 years. I also bought a wireless LG headset that has quit working in 6 months too!!

All of our appliances are LG. Within the last few months, all of our appliances have started to go out. First, our Dishwasher stops draining water after a wash. The buttons on our microwave stopped working, the stove not only takes forever to heat up but the stovetop burner turns back on by itself after we shut it off. Can you say dangerous! I dont know what would have happened the first time if we had not caught it. We could have all been dead. Now our refrigerator wont keep anything cold but the freezer is still working. This is so disappointing because I was so excited about all of these appliances.

I purchased an LG front loading stackable washer (Model #WM3270CW) in April 2018. I contacted Lowes (place of purchase) in May 2018 due to washer banging and shaking when spinning. Service rep came and adjusted front right leg and said problem was due to being unbalanced and issue now fixed. Washer still having same issues. Contacted Lowes again and was advised to contact LG as they were unable to fix the problem. LG service rep came in August and advised would do nothing since I had not removed the attached stackable dryer. Shortly thereafter 2 boxes containing parts was received from LG with no explanation. LG now tells me to contact Lowes to fix the problem since I will not remove the dryer. Explained to them that I am 61 yr old female unable to remove the dryer which made no difference to customer service rep. Will NEVER purchase LG product again!

Since day three of the installation its been malfunctioning, after seven times that theyve came to check supposedly they dont find anything wrong, my food rotting, theyve done some repairs, Ive been complaining I dont want this refrigerator because its been malfunctioning since the beginning (rotting my foods). Nobody has solved this problem for me, I want my money back or a new fridge, I bought it January 2019 brand new. I dont not recommend it at all. Too pricey to not end up working. I regret this purchase.

Bought our LG gas range 2 years ago. Less than 6 months, one knob broke off. I called Best Buy and they said to call LG. LG said I need to purchase knobs. The knobs are expensive. They are made of a plastic and do not have the strength to take the pressure. After swapping knobs, they all eventually cracked. I do not recommend to purchase the oven from LG. Unfortunately, it sounds that they are replacing them to their customers. We were not told that. It is dangerous when you cannot turn off burners. I would like to find metal or a cast metal to replace them. Be careful, this can be dangerous.

I asked for a repairman to come out to address this issue after a prior repair. I was told to unplug the unit and let the coil defrost. Not possible with food in the refrigerator and freezer. So the noise continues!

We purchased a LG Top Load Washer WT1501C the end of November 2015. However during a five months period our clothes would be left with stains and white streaks on our clothes. During this time prior with followed the manufacturers instructions to the letter with no improvement. A service technician identified that lack of sufficient water as caused by a malfunction part. A request was submitted for a new part, none received, a request for washer requested. Both were denied by the head office technical team, who indicated it was us the consumer were doing something wrong and would send another service technician to investigate. The end result is a expensive washer that does not work and LG not wanting to honour its warranty. BUYER BEWARE. SUGGEST DIFFERENT COMPANY.

In May 2013, I purchased a LG refrigerator with bottom freezer drawer, model LFX25991ST. The freezer stopped cooling in Aug 2013. Repairman replaced the freezer fan grill and the main circuit board. In Feb 2014 same thing happened. Again lost food to thawing. Repairman once again replaced freezer fan grill, this time with a built-in heater that was supposed to prevent it from icing up and malfunctioning. The repairman, for the second time, also replaced main circuit board. 24 Mar 2014 freezer again stopped working. Have to wait another week to get a repairman to evaluate it. DO NOT PURCHASE THIS REFRIGERATOR! IT IS NOT WORTH THE AGGRAVATION!

DO NOT BUY LG!!! We purchased an LG French door refrigerator in early 2016. This was a $2500.00 model but we thought we were getting a quality product. The cooling system completely died in Dec. of 2018. Less than 2 years out of this refrigerator! We immediately called LG for service. 3 weeks later and 5 canceled service appointments later we have yet to see a repair technician or have any resolution to this matter. I have spent countless hours on the phone with both LG and their service company AE. Both have given me endless runaround and not been able to tell me why all of our appointments were canceled nor find a technician to service us. BUY ANYTHING BUT LG. HORRIBLE PRODUCT. HORRIFIC CUSTOMER SERVICE!!!

Updated on 03/25/2021: After my review LG replied, that I can call LG and they gave me an authorization number. They said that LG will contact me within 7-10 business days or I can call them. I called them today, since nobody contacted me. I was told that my claim was rejected because there was not enough documentation from the technician and the technician did not state that the dishwasher is not reparable! I said that he did not say that. I was standing next to him when he called LG and was told that there was a recall on the dishwasher and he received TCC number which I also wrote down. (And I was told later by LG that they cannot find that number in their system) This is a technician from LG. This is not mine technician. I do not really know or care what paperwork they need to exchange. I am trying to have working dishwasher for 6 months now! I do not know why LG is not standing behind their product and cannot resolve this problem in 6 month. I have ordered this in June 2020. I do not care if the dishwasher is repaired, replaced, but I just need to have functional dishwasher.Original Review: In June 2020 I have ordered LG dishwasher from Home Depot for one of rental units I manage. Because of shortage of appliances it came 2 months later. This is one of many dishwashers I bought, but all others were Samsung. When tenant moved in this unit, they called me that there is a rubbery smell and smoke coming from the dishwasher after about 30 min of washing. I called LG, LG said the tenant has to call because they will take them through different steps. Tenant was told that they have to keep running it that it is normal that the dishwasher is new. But smell did not go away. Technician came in, but said that he cannot stay for the whole cycle and they should keep running it. Then I called LG and was told that they will call another technician and got another appointment. (4 months has passed already.) My tenant moved out because they could not use the dishwasher. Another technician came and spent a lot of time examining the dishwasher then he called LG and found out there was a recall on this dishwasher and gave me TCC number which LG gave him. I was told I will just call LG and give them the number and they will exchange the dishwasher. I called LG that I am calling because there was a recall on the dishwasher and gave them the TCC number. LG told me that they do not have the number in their system and they will call the repair company (which LG sent) and they will call me back. Nobody called me nor they called the repair company! I tried the next day and was told that the recall department will call me back... Again nobody called me. It has been 5 months since I have reported problem for the first time. Nobody can still wash dishes and my apartment is vacant since I cannot place new tenant in till I have dishwasher. LG is a nightmare to deal with. I do not understand how they can stay in business. I will never buy any LG product because of the customer service they provide. There is nobody who takes ownership and resolves an issue. My tenant was so upset they wrote to VP of LG. Tenant is in the process of building a home and they make sure none of their new appliances are LG.

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

I have only owned this LG for a few months but the drawers and side bins are chipping. I have several pieces that I will try to glue back on but now it is only a matter of time before I break a drawer. I wish I had realized this before I made such a major purchase. Please note: This a replacement LG as the freezer on the original failed within one month of purchase.

Inferior products. I purchased an LG fridge model GW-621RW on October 2003. Immediately after purchase I had an odor from the fridge when opening the door. The service person came out on two occasions to clean the drainage part. He said probably packing material was jammed somewhere inside the body of the fridge. For the past few months I have had a problem with water collecting on the inside bottom of the fridge. I have had a service man out twice to clear the drainage system at a large cost to me and it has still not fixed the problem. The cause, according to the service man, is that the drainage pan behind the back panel is rusting and the paint chips are causing the drainage system to block, in turn causing the water to drain into the inside of the fridge. I would like to know why would LG paint something that is concealed and be a problem down the road. Also, I do agree with the other reviews. I will never recommend an LG product; in fact, I will make a point of telling people of my experience and the terrible customer service when speaking with LG customer service people. Also, the plastic on the lower vegetable and fruit draws are broken off, which happened pretty soon after purchase. The fridge is still not working properly. Water is always over the kitchen floor. I will probably end up dumping it with all the other garbage.

Purchased OTC convection oven and I am on the second one with issues. This one comes up with codes F1 after 1st use. 1st unit did not operate at all. Today is 12/29/2016. I am now awaiting a repair response from LG. I will not buy another LG product.

I bought a front loading LG washer. It was one of the more pricey washers. Ive had it for 3 years and now it sounds like a 747 airplane is landing in the laundry room - LOUD grinding in spin cycle. The cost to replace this out of warranty is astronomical as it is a tub and bearing replacement. I posted this to the LG website for reviews and they sent me back an email saying the review did not meet their standards. I guess that is because it was a poor rating?? I will not do business with this company again. My previous washer lasted 10 years and this one only three - think I will skip LG in the future. It would be interesting to know how much LG earns on their repair side of the business.

I purchased a top load LG washer and dryer from a very popular store in Savannah, GA. Believe it or not at the almost end of the 1st years warranty, I was cleaning the washer around the rubber part on top and found that the framework was rusting. I had already reported the bleach dispenser was rusting without results. I called the store and was referred to corporate. I got the runner around there. After trying to work with them they had a recall on a part. After that was installed the washer is slower which I reported right away. To this day they have not sent anyone out to check the RUSTING OR THE SPEED AND RESULTS OF ANY OF MY COMPLAINTS. I LOVE LGS PRODUCTS BUT THE RESPONSE TO MY PROBLEM STILL HAVE NOT BEEN ADDRESSED. IM VERY DISAPPOINTED.

I love my LG washing machine! It was a little cheaper than Samsung brand and it really fits the bill. It is very energy efficient and doesnt use a lot of power. I also enjoy how thorough and fast it is!

Already had the repairman here once before the warranty expired. Now warranty is expired, and the machine is still not performing well. Takes 3 hours for one load of wash. It was the most expensive washer in Home Depot when I bought it about 2 years ago. Ill never buy another LG product.

This microwave is economy and the material easy to clean inside and outside. A great buy in price and looks very well in my kitchen. Cooks very well and easy to use. The one that I have the size is right and was easy to install.

LG service was great on the phone except to get an LG Tech was a week wait. They then set up a service call (work order) with this company I never heard of. That company called me and wanted model and serial number so he can order a new compressor. (What?). They haven’t even been on-site to diagnose it. I guess he has seen enough and already knows it’s the compressor. 3 days now with no fridge, loss of over $1200.00 in groceries and $14.00 per day in ice. I am on with LG now to cancel that shady company they set up appointment with. I was told maybe a week an LG tech could come on-site. Another week with no fridge for a family of 6 is completely unacceptable.

Spent a lot of money on this attractive stainless dishwasher. After minimal use (work out of town, used it maybe once a month) the pump quit. I live out of town, cant get anyone out here to try and fix it. Guess its going to the dump, probably only did 20 loads of dishes. Lousy loading racks. Though the interior is quite large, the racks dont seem able to nest as many dishes as my old one. About all this dishwasher does is look nice, stainless, hidden controls, sleek handle. Never ever buy a LG dishwasher. Even if Id have bought the extended warranty, the pump and service call are not covered.

This design of this dishwasher is a nightmare. Ive actually read the manual on how to load this dishwasher thinking maybe I was doing something wrong. There is nowhere in the dishwasher where plates stand up. The tines are awkwardly placed, and continually fall down, so maybe a few bowls can go in, but they land flat on their back, pointing up when tines collapse (not exactly conducive to cleaning). Its as though the bottom rack is made to handle a couple of large pots and maybe two or three bowls. The top rack is also strangely designed and again has very little capacity to handle many dishes or glasses. When the bottom rack has dishes in it and I open it, the weight on the door causes the whole machine to start falling out of the wall. Ive probably owned ten dishwashers and can honestly state that I cant even rate this as working. Im literally having it replaced and throwing it away if I cant get Home Depot to take it back... Its less than a month old but I just cannot stand it. Ill pay twice for installation but it will be worth it because otherwise Ill be washing everything by hand. I also bought LG refrigerator and micro... nothing special about them, but I guess I should be grateful they work.

I am only submitting review to hopefully help someone who may have gone thru the nightmare I have been thru the past 2 years since I purchased my LG True Balance Ha washing machine. The first year I had this machine I would get a UE Code on the machine occasionally! I would readjust clothes and finally get the machine to spin. It got worse and worse over the next year up until the point I would quit washing clothes and my husband would take over where he would use his level and make sure the tub was level so the clothes would spin. My washer is in the basement so he would get missing for awhile and I knew he was waiting on the washer to spin, because if you dont wait the machine would fill up and try to rebalance its load (what is smart about that). I have called the helpful customer service only to be told it would cost $90 for a service tech!My husband would get frustrated and I would take over and so it went! Today for the first time I washed 4 or 5 loads of clothes without 1 error! Actually it has gotten better over the last month. What did I do? I stopped using commercial liquid soap! I found a recipe on Pinterest. My theory is the soap gums up and throws the computer off. I hope this helps someone who felt as though they we going insane as I was. With all this said I will never buy another LG product as they do not stand behind their products or they would admit this washer is a piece of junk and recall all that was sold.

We purchased the LG washing machine and dryer from Spencers. I am dissatisfied with our salesman in that he should have made us aware that this washer is a large capacity machine with no capability to wash smaller loads. They want you to buy another machine to sit underneath the main washer. The dryer is a mess. I spent $1,000 for a dryer that doesnt sense the dryness of sheets!!! It shuts off early leaving the corners of the sheets wet. I called the technician who said thats the way it is and I should use the manual dry time and estimate how long it needs to dry completely... Really... Really... thats the way dryers operated in 1958! Dont waste your money on this piece of junk.

Ive been VERY careful with cleaning the top of the range and am finding that the surface is pitting. I use Dawn soap only. Cant seem to get anywhere with having it checked out. My daughter bought a similar Sears range and has no problem with it.

Purchased 823.00 dishwasher that is now 9 months old and has not worked for the last 4 months. Repairman has been here and ordered parts that are on national backorder and they still cannot give us a expected day of repairs being completed. I will never purchase or even recommend purchase of any LG product from here on out. Thanks for the nightmare LG.

Our 18 month old LG refrigerator (LFXC24726S) died. The compressor failed. The warranty company through Home Depot told us it would be 2 weeks to repair. I will not be buying another LG product or another appliance from Home Depot.

We purchased the LG refrigerator on 5-11-2006. It is a double door.Now, on the outside of the freezer door, I can see the water spots. I want to know the reason. Kindly help me.

We purchased our LG Refrigerator in October 2016. It is a French door with dual ice makers. We did love it but like so many others... our compressor broke and our food was ruined. No small expense. Because there is such a demand for replacement compressors I was told there was a back order on them and it took 10 days to get it fixed. Additionally, we cannot get the right fruit/vegetable bin (when facing the refrigerator) out to clean it without breaking it. The gentleman who repaired did get it out and broke it in the process. If anyone would care to shed light on this I would greatly appreciate it. I did read the manual and when you follow the directions, it jams against the door.Also, there in a clear plastic easy access door inside the main french door that catches and pulls open each time you open the main door. Our solution to this was to tape it shut. Lastly, the handle has a button to push to open to access milk and other beverages and apparently it is painted plastic not stainless steel like the rest of the handle because the paint wore off the first year... Looks pretty bad for a high end fridge.

In general I would rank my LG dutch door bottom freezer better than some other brands and comparable to the best brands. I would have no hesitation to purchase an identical model in the future and suggest that those needing a replacement refrigerator consider LG when considering the various manufacturers.

I purchased this as part of a set in 2017. Its a black stainless steel gas convection range. My initial thoughts were that the control panel is extremely hard to push. They failed to put glass behind this so I have to push hard to get it to register. This is very annoying however it does work. Lately though, it has developed a new problem. The oven beeps saying it reached temp I put my food in. When I pull it out after the timer goes off, the food is cold! The oven fails to maintain temp. A 4 year old oven that is lightly used should not be having this issue! I have owned cheaper ranges and have never had issues like this, not even after 10 years or more. I am very disappointed with LG line of products.

Purchased LFC24786ST from Lowes. Lowes staff was very good but LG customer service was terrible. The fridge compressor emits a high frequency noise that is horrible. LG denies they have ever had any problems with this. The delivery company who brought the replacement model told us he just replaced the same fridge for another customer because of the same problem. I will not purchase another LG product and recommend others go to another brand with another compressor.

We had our home built 15 years ago and purchased GE appliances and decided in 2012 to upgrade to stainless steel. We purchased an LG microwave and a LG refrigerator.. Model LFX31925ST.... It was the biggest mistake we ever made. The first 6 months the microwave had to be repaired and now the refrigerator light is out in the water and ice dispenser area. In addition the ice maker no longer works. The Smart Diagnostics says the first time that we have opened the refrigerator frequently... There are no children in the house and we eat out. The second diagnostic report says we are not closing the door and air is escaping. We had the GE products and NEVER had a problem. The only issue was they were white. We are both retired law enforcement and have been asked by friends and relatives about the beautiful piece of junk in our kitchen. I have referred them to ANY brand but LG. We have an LG television and I am waiting to see what happens with it. We will get it repaired and probably put it in our rental property or donate it to the Goodwill. Your appliances ARE A PIECE OF JUNK. I am so angry because my husband wanted GE or Whirlpool... but no I chose LG. Believe me I hear about at least twice a day!!!! Extremely dissatisfied customer!

Bought this stove to replace another LG range model that had a recall on for burners that would not turn off but LG refused to do anything. With hesitation I decided to buy another LG range because it matched my other appliances and 11 months later I am again without a functioning stove. The motherboard has to be replaced as the right burners will not turn on unless you turn on the left burners in addition to the oven not turning off sporadically. While they have agreed to replace the part, I have no guarantee beyond that. Having paid $1800 to replace my previous range in addition to a LG tv in the last year, I have lost all confidence in the LG brand and will ensure to share my experiences both with the products and lack of empathy by the customer service employees. Customers do not want to hear that appliances break down and other responses like how would me putting myself in your shoes right now help you? or when commenting about the condition of my previous White Westinghouse range reliability making statements such as you replaced it for a reason though didnt you? The reason at the time was purely updating my kitchen. While LG products are aesthetically pleasing, they are simply unreliable and a safety concern.

This is a beautiful, very large washer. Had great reviews and ratings in consumer magazines, etc. For 10 months or so it functioned well, handling large quantities of laundry, including towels and bedding. Then nearing the 1 year mark, the UE symbol, meaning it cant spin out the water from your clothing was a regular occurrence. I was told to use the tub clean cycle. It may have helped it balance for a few uneventful loads. But it was short lived. If you like standing over the top of a washer watching to see if it will spin, etc., but seeing it add 20 or more minutes over and over, then this is the one for you. A big disappointment.Updated on 1/23/2017: Whenever I have called LG about the frequent (Out of balance) issue they always say run the tub clean cycle, which I suppose tries to re-balance or reset without any clothes in it. It even get off balance empty!! Why does this washer get such good reviews in consumer reports, etc.

I am in line with the numerous reviews I read concerning the quality of LGs product, specifically the model WT1101CW washing machine. Mine rarely completes a load, of any type, without giving the ue or UE error codes. And the machine programming is the most ridiculous thing I have ever seen. For example, when it finally does get to spinning good, it will stop only to restart so it can screw up. Maybe it is intentional. You cant rely on the machine to complete a load. You HAVE to babysit it and restart it up to several times for each load. It takes so much more time, energy and water than the old school machines. Why are they allowed to bill it as high efficiency or energy efficient? I have talked to LG many times about this and did everything I was supposed to do from checking machine level to letting AE claims technician come here because LG said it needed a software update to lame advice like using low spin speed. The bottom line is LGs product, customer service, and technical support are of the poorest quality. I will never purchase another LG product and I definitely will discourage anybody I hear of that is shopping for appliances or any product that LG makes.

We purchased a brand new LG Refrigerator LFX33975 fall of 2013 prior to moving into our new home. In less than a year 1/2, we noticed the bottom of the left side door beginning to rust on the bottom side. Directly below the ICE/WATER dispenser due to a manufacturers leaking problem. We called LGs warranty department and they sent an LG specialist to come out and take a look at our complaint. He determined that there was a leak caused by the ice and water dispenser. The leak was due to a manufacturers default. Because the dispenser should have never leaked out into the bottom of the door frame which caused the rust. The LG specialist said he would have to order a new door and a new ice maker that were shipped directly to our home. He then called to find out if both parts had been delivered and we told him yes. We then arranged an appointment for him to come out and replace these parts. Now they want us to be responsible for the repair cost of $224.70 that they should have come out and repaired at their cost. We are even being harassed by a collection agency which even sent us a letter demanding payment. Such an expensive fridge should not have this problem especially being just over one year of owning this fridge. I am sure that there are many disappointed customers dealing with the same manufacturers defect. They deserve to have a class action suit put on them. If LG is harassing us like this I can just imagine how awful they are to others. I will never again buy any LG products in the future!!! WE ARE NOT PAYING FOR THEIR MISTAKE!!!

I have had nothing but problems since purchasing this washer from Home Depot. First it was emptying the little filter all the way down on the left side of the front of the washer. If all the water was not out it took hours for it to empty, even the smallest amount of water. Now, yesterday and today the washer cannot seem to even wring out a couple towels. I had to remove a small scatter rug yesterday soaking wet and place it rolled up in a towel in the dryer until the washer decided to finish the load of laundry, then putting the rug back in the washer to be wrung out before returning it to the dryer. Today I put a couple bath towels, not thick ones, ones I use around the house, and a small scatter rug about 2x3 ft, and now the door to the washer will not open, at all. I waited over an hour, tried to open the door again, the washer will start and water will run, which I immediately stopped, when the water begins you can hear the click for the door, but when the washer is stopped, the click for the door does not happen - so I cannot open the door. This is a horrible product, and I am so very sorry I did not get my Maytag washer that I have had in the past - with no problems until the day I replace it. On that day, the person delivering my new washer asked if he could have my other one for his home as it was still working. I only wanted a new washer and made the horrible mistake of purchasing and LG PIECE OF JUNK - NEVER AGAIN AND I WILL WARN EVERYONE NOT TO DO SO INCLUDING MY 5 DAUGHTERS.

I purchased beautiful black French door/bottom freezer refrigerator LG LFX25950SB July 2007 when I remodeled the kitchen. Started getting FF ERR message in Nov 2010. Called LG, unplugged unit for 6 hours as told, that fixed it for a few months. This problem has continued every few months. Happens more often if house temperature goes above 72 degrees. We live in Florida - it’s always hot. Have contacted LG again. They dont have a clue what theyre talking about. Will contact local service repair person and hope for the best, but after reading all the complaints against LG products, I fear I will end up buying a new frig, but not LG. Will let you know what happens from here.

Many years ago I purchased an LG washer and dryer. I was so happy with their quality that when I was ready to purchase new appliances for my kitchen I didnt consider any other brand. I saved my money for over a year and was proud to purchase matching fridge, stove, and dishwasher in black stainless steel almost 2 years ago. My new appliances were wonderful until a month ago when the finish started flaking off and before you say it is my fault, no I do not use abrasive cleaners on the finish. The stove started first, where the handle meets the door and now the fridge is doing the same. I am now embarrassed to have these in my kitchen. I emailed my complaint to LG and the response was very complacent, they really didnt seem to care. I will never buy LG anything, ever.

In the summer of 2015 I purchased a new LG French door refrigerator and spent close to $2k for it... and in May 2017 the piece of ** compressors went out and because I did not purchase extended warranties, I had to buy their service package which was $375 and it is good for 60 days. Well fast forward to Feb 2018, the ** is not working AGAIN!!! Surprised, surprised. It’s gonna cost me another $375 for them to come out to see what’s wrong with it AGAIN! I am sooo frustrated and feel sooo helpless to the point that I just want to scream and cry... WORST PRODUCT EVER!!! I NEVER, NEVER, have ever wrote a review on ANYTHING or anyone... LG IF YOU ARE OUT THERE DO SOMETHING!!!

My wife and I purchased this pile of junk 16 months ago. It worked great for 11 months even though it was noisy and never made adequate ice for more than two people. I started noticing that the noise was getting louder. I was told by LG to defrost my refrigerator. It was supposed to never need it. Then it quit working all together and LG sent a repairman out. N, a repairman. They said that the nearest tech was 59 miles away and didnt want to travel to my home. The repairman came out five times to repair the refrigerator, without any success. Now we are talking about a $2,400.00 refrigerator. Now its been 6 weeks that we have not had a working refrigerator and have lost all of our food once and half of it after the first repair which made the refrigerator worse. So it has been 6 (six) weeks and still LG has done nothing to fix it. I have since found out over the internet that LG sold this piece of junk, even though they knew full well that they were selling a bad fridge. Yes there have been many people that have had problems and most never can get this model to work and just lose their money. If anyone knows about a class action lawsuit or would want to be involved in one to recover your money, please do let me know by posting on here. Its a shame that a big company like LG is so evil to put their money ahead of their integrity. I will never ever buy an appliance made by them again. My wife and I are going to have to take a $2,400.00 hit on the evil decision of LG to sell this pile of junk, even though they were aware of the problems. Just google the model number if you dont believe me. LG will sell junk. Knowing that do not plan to ever fix it, and stick you with a $2,400.00 loss. I dont know how the people who made this decision ever are able to sleep at night.

Wave top load washer - When I first got the washing machine it bounced all over the place so the LG tech said it needed a level platform. Got it a level platform then the recall came since then. Every load gives a UE code and keeps putting water in and trying to run through so this is not efficient at all. Its using more water than the old machines. The bleach holder is rusting out but cant be fixed because LG says thats cosmetic. I believe thats poor quality when so many people have this problem almost 2000 for washer and dryer and I would truly love to get my old machines back, ugly, mismatched, but worked much better and my clothes didnt stink.

I just purchased a new LG washing machine WF-T1262TP. The spin cycle is inoperative in that the tub wont spin. I have redistributed the laundry but it does not help.

Bar none, THE worst dishwasher (dishwasher is an oxymoron) we have ever had. Worse even than the defunct one we replaced. I rinse all dishes but when I unload it I sometimes wonder if water touched anything. Also the soap is dried on the interior door, hello! Does it even rinse the door off? I gave it one star because it is indeed quiet but I have resorted to washing dishes mostly by hand now if I want them all to be reliably cleaned.

Updated on 07/02/2019: This is a follow up to my last review. Yet again, my appointment was rescheduled from July 2 to July 8!! I was sent an email twice over the weekend asking me to call to reschedule my appointment that was supposed to be on 7/2. When I called on Monday morning (7/1), I was told that my appointment needed to be rescheduled AGAIN! They rescheduled my appointment for 7/8 - a week from now! How do you sleep at night, LG and A & E Solutions, knowing that you are robbing your customers and have no intentions of honoring the warranty on your products? I will never buy another LG appliance. If I could give this company zero stars, I would. If someone is serious about making this right, you can send me a private message asking for my phone number. Otherwise, keep pointing the finger at everyone else.Updated on 06/25/2019: This is an update to my review on 6/19/19. The response that I got from LG to my review was: We understand that you are frustrated with the refrigerator and we do care about our customers. Because without you there is no us. So we would love to assist you at the moment. We do see that service has been set for June 24. Please keep us informed on the status and let us know how the repair went. LG DID NOT SHOW UP ON JUNE 24TH!! AM I SURPRISED??? NO.LGs customer service department might as well be non-existent. Dont spend your money on an LG appliance unless you are confident that you will never have a maintenance issue. For me, the maintenance issue came after 3 years of owning my $1500 refrigerator!! Because the warranty is under LG, no private repair company will come out to fix it because they have told me that they will never be paid by LG. Furthermore, I have found that very few private repair companies will service LG appliances because of their reputation.Original Review: I bought an LG refrigerator approximately 3.5 years ago and it already died - both the refrigerator and the freezer!! I was told that it would take 9 DAYS to have a service repair company come out. I have tried being in touch with customer service twice and have been placed on hold for at least 45 minutes before I finally hung up each time. The worst customer service. Based on the reviews here, I am not confident that the issue will even be resolved once the repair company comes if I still have to wait for replacement parts. Meanwhile, I am trying to live out of coolers; not to mention the amount of money I lost on food that went bad.LG, please do me a favor and resist sending me the same response that you have sent to everyone who has written a review. LG Refrigerators response: Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. Send a private message where??? How about a sincere response rather than one that is copied and pasted. And please dont act like you care about your customers. Your lack of customer service tells the story for itself.

This is our first time purchase LG. We bought this LG washing machine from Home Depot 2 months ago. It havent worked right until now. All the machine have is hot water came out even I choose to use cool wash. I called Home Depot 4 times; they pick and transfer my call at least twice per time. They got my number and promise to solve but never call back. I keep follow up but all I got is to call LG myself. LG WARNED me they are going to charge me service fee if I didnt got their number from Home Depot. The same day, I have to go in to Home Depot store and ask for LGs number. I called LG back, the same guy picked up my phone call (same voice, same accent), he got all the information: the model type, if I still have my receipt, if I still have my warranty, and told me IT MIGHT BECAUSE THEIR INSTALLATION PERSON PLUGGED THE COLD AND HOT WATER OPPOSITE WAY AND TOLD ME TO FIX IT MYSELF! Can you all believe that? I have never done things like this. What if I break it? Will they reject to fix it for free because the machine broke by human factor? What if I changed it and its still not working right? I reject their suggest; they leave me a number and told me to contact with service MYSELF, again! When I require to speak to a manager, they refuse my request a euphemistic way which is I dont need a manager because he can help me! I really feel like neither Home Depot and LG want to help me with it at all. They push their responsibility away. If they cant push them away then they will set up a lot trouble. They just sell me their product and treat me like a nut. I have my schedule; I have my job. I had enough. I will never by their product again.

We bought LG top load washer and front dryer as a pair; WT5170HV, 5-2012. The only problems weve had was the washer electronic control board shorted out & now weve noticed rust forming underneath the top rim of the washer. There is a notice about not splashing bleach when adding to the dispenser. We are careful, but apparently it splashes up on the bottom of the lid and around the dispenser when the machine is operating. This is a design flaw and needs to be corrected by LG. This will be the last time I buy LG products unless they show me that they will stand behind their products and fix the design flaws... So be careful when buying appliances and read consumer reports.

Something with the mechanical of my LG refrigerator wasnt cooling. And when the tech came he also found out that the freezer was almost about to not work. The temperature was still keeping it cool, but it wasnt working. Another problem I had was the submission. Some guy there did not know the rule and he was telling me that it was just the refrigerator, and if the freezer was still working, that it was not covered under the warranty. So, when I was talking to my warranty people, they said, No. Theyre supposed to cover it. But after back and forth for like two weeks I finally spoke to somebody that know what they were doing and then, they got the parts sent out. That contractor repaired it, and he left me his number in case I had any issues. But when I need ice, my refrigerator doesnt make enough ice for me. I was unhappy that it broke down. Its not even three years,

To my dismay, I learned that LG only had a warranty of 90 days. I cant believe that you can pay $1,100 for a washing machine and they only guarantee it for 90 days. Guess they know what I didnt. It is a lousy machine and they already know that it wont last much longer than that. Save your money - any machine out there has to be better and cost a lot less. Also most machines are guaranteed for at least 6 months, and most for 1 year. I will NEVER buy another LG product.

We bought a fridge 15 months ago 8/2013, the ice maker went bad within a year. Now the compressor went out. We did not get an extended warranty since it was new. We paid cash and now they say we cannot buy an extended warranty. Are we stocked without one? Anything else we can do? Thank you for your help.

We had bought a semi-automatic washing machine (model no. LG-P9545R3S; serial no. 112NWGN036175) on 20/1/2012 from your distributor M/S Electro World at Chawlas Main Bazar, Paonta Sahib, Distt. Sirmour, Himachal Pradesh, 173025, India. We were delivered a faulty machine for which we had repeatedly contacted your distributor. We had also lodged a complaint with your customer care on 14/02/2012 for replacement of the machine, but all in vain. Nothing happened till date.

After reading on the energy savings we bought an LG HE front loader in 2010. Well, after reading my booklet and other information, I understood that have to keep the door open to not have odors in the washer. We have terrible build-up of mold inside the rubber gasket. I am allergic to mold. I have to get in there and clean with bleach but still comes back. I will say it cleans my clothes. You only need a tablespoon of detergent. But my problem now is the terrible LOUD noise it makes every time it empties the water out. Goes off-balance all the time with small loads. CANNOT wash a small throw rug. Its IMPOSSIBLE to find a reputable repairman. My mom bought the same washer 2011 and now her motor went after others issues with leaking. Shes going out and buying another name brand. I would never buy another LG appliance again.

I purchased a new LG four door refrigerator in August 2013 and purchased the extended warranty. In July 2015 it was not cooling and I lost all the food inside. The LG repair person came in a couple of days and determined it could not be fixed and recommended a replacement. It however took a month to resolve this because of LGs delays and I was a month without a fridge. In the summer very frustrating. It is now resolved and I have a new fridge (not an LG). I would not recommend LG for anyone.

LG needs to stand behind their product or go out of business. The BBB needs to step in and deal with this MAJOR issues especially with their refrigerators! I would personally like to take mine back to their MAIN OFFICE and do what the lady in the old Discount Tire Commercial DID!!! I wouldnt recommend to ANYONE to purchase an LG Product PERIOD.

Purchased range with 1 year warranty. Clock stopped working 1 yr. 4 mo. Offered to replace part but not labor. Ill put part in myself. NOPE. Someone must diagnose problem then order part then come back out and replace it. This will cost 10 times what the part costs. NEVER NEVER NEVER buy LG!!!

Unresolved repair after waiting over 2 months on a new refrigerator. We contacted LG over a month ago because the ice maker on our NEW refrigerator quit working. They contacted a local tech who has changed out the ice maker 3 times and a control board at least once and still NO ICE. After a few weeks, I contacted the tech to find out what we were going to do about getting this issue resolved. I was told that he was waiting for LG to give him a direction to go. I waited another week then called back only to get a voice message telling me to contact the manufacturer. I contacted LG customer service and was told that their notes stated that the issue was resolved!!! I told them that the issue was never resolved and they told me that there was nothing they could do until the local tech updated his notes. I placed another request for an update on the LG customer service site and received a return email stating that they would contact the local repair rep and get back to me. Its been a week and still no response! I tried online chat... no response! At the time of this review, it is now almost 4 months later and still no response from LG!!!

My three-year-old LG front loader washer (WM2301HR) started making grinding noises as it slowly stopped tumbling and spinning. After pulling the back panel off, I discovered the splines in the rotor were worn smooth. This is a warranty part - 10 years. LG will only provide the part if I call an authorized LG tech to my house. $100 to show up, plus $60 per hour to replace a $70 part. Are you kidding LG? Never again. Never again.

I bought an LG gas range in 2008! From the beginning, I have had nothing but problems with it. To get anything done about it, you have to spend hours on the phone and literally fight for something to be taken care of. Now, in 2013, I have peeling knobs on the range. The plastic on the stainless steel knobs is warped, cracked and coming off. My goal for a stainless range was to look nice and professional; now it looks **! I called thinking they would help me. Guess what? Nope! They will do nothing, but they will sell me new knobs at about $70 a pop. Yes, for one knob! Can you believe the insanity and the nerve? We own a restaurant, and I can get a commercial knob for my range for $10. This company is awful. I told the customer service representative I spoke with that I buy a lot of equipment for rental properties and I will never, never buy an LG appliance again. She didnt really care!

Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

I purchased a Blast Chill LG refrigerator/freezer in March 2013, paid $3,700 for it. Of course the warranty has expired. A week ago, my ice maker stopped working & the refrigerator started freezing my produce. I called LG & was told to adjust the settings. The ice maker still did not work but the freezing stopped. Over the weekend (on a Saturday), my refrigerator was not cooling properly & the food in the top drawer of the freezer was melting. I called LG repair & was told that someone would come to my home on Monday between 1-5 pm but would call with a 2 hour window. They assured me that they had diagnosed the problem (my refrigerator has a system that they can use to diagnose using my cell phone). They assured me that the repairman would have all the parts with him and the cost would be $225 flat rate for parts and service.At 3:34 pm, I called LG to let them know I had not heard from anyone and they told me that they would text their repairman. An hour later, I still had not heard & called back. They again texted the repairman. Within 5 minutes, I received a call & was told that he was 20 minutes from my home. The repairman arrived and spent less than 10 minutes, all the while speaking to someone on the phone who was directing him on the review of the refrigerator. He told me that he had to order a part, a Grill Fan Assembly, and that he did not have the part available on the truck. He told me that the customer service operators were overseas and had no idea what they were doing. He told me he would squeeze me in the following day for the repair between 1-5 pm.At 3:45 pm, I sent him a text using the number he called me with the day before. No callback. I texted the number again at 4:45 pm. No return. I called LG who told me they would text him. I got a call within 5 minutes & the tech told me he would be at my home in 18 minutes. He arrived and changed the Grill Fan Assembly (while in and out of his truck talking on the phone) and left about 6:30 pm telling me that the refrigerator should start cooling. Needless to say, I woke up this morning and the food in the freezer is all defrosted, and the refrigerator/freezer is warmer today than yesterday, and the defrosted food is leaking all over the floor.I called LG repair this morning & spoke to someone in India (same as the first two times I called), who told me that the best they could do would be to send someone out on Friday or Saturday, 3 days from now. When I asked to speak to a supervisor, I was told that no one was available & that I could check the website for new available times for repair. I have now called a local repair tech and they have assured me that they will be out this morning to assist me with this problem. I would rather pay more to have the problem fixed correctly than to deal with LG. My entire kitchen is KitchenAid except for the refrigerator, I liked the LG better when I was looking for new appliances. WHAT A MISTAKE!

Weve had the UE issue since we bought the LG top load washer and it has gotten progressively worse. LG customer service is willing to send out a tech for $300, are you kidding me?? Make a product that works! Weve only had the washer for a few years and its had the issue since the beginning. This issue seems to be pretty wide spread and is causing consumers to waste water and endless hours trying to get a load to wash properly. This needs to be a recall or it will soon be a class action lawsuit.

We have a LG4801CW top loader washing machine that has had a slow leak we just discovered, as there was never water visible on the side or front of washer to indicate leaking. However, overtime water has been leaking out of the back of the tub as far as a plumber can tell going behind the washer and under our trim and tiles/sub floor. After a year and a half of having the washer we noticed two of our tiles had cracked by the washer. When my husband pulled up the tiles, we found mold and water in the sub floor around the washer and more cracked tiles hiding behind the washer. We have contacted LG and they wanted to charge us to come fix THEIR FAULTY PRODUCT that was 1.5 years old because it was no longer under warranty. Pretty sad when they dont stand by a product that is 1.5 years old. They were supposedly reviewing our case and would get back to us in 3-5 days, yet have not and we have called them several times and it has been a lot longer than 5 business days. I feel like we are getting the runaround and Im sick of having a torn up house. Because of the damage to our flooring and since we have an open floor plan this has resulted in ~10,000k in flooring we have to tear up because we cant just replace one section. They no longer make our tile and we are out of extras. The plumber that came out said dont buy LG products as the design is too new and are very frequently faulty.

We purchased a LG front load washer and dryer few years ago and at the present time we have replaced three pumps and numerous other hoses (Dryer is working fine). As of 1/21/14 the washer again has failed to pump out the water so now I assume I will be buying pump 4! The only good thing is that the serviceman is here so often I no longer have to pay for service calls! I will never buy another LG product and tend to tell everyone I know of the problems I am having with the washer. Hopefully they will get it right soon!

The washer almost from new began leaving soap scum on clothes and had to rewash so many clothes. The top load is a wreck. Also the dryer has wrinkle free cycle, yes all the wrinkles for free, the older maytags were so much better. Next time probably buy Samsung.

Purchased in Washer and dry at Best Buy 9 mo ago for my vacation home. Used total of 4 x. Washer makes a loud squeak. Reported after first use in March, 2019. Called LG, CS sent A&E Factory service tech (from Sears). Tech diagnosed needing suspension rods. Replaced, no fix. Called LG CS. They resent A&E our, applied lubricant, no resolve.Called CS for both A&E and LG. No one takes responsibility to return item for new product. Spoke to CS numerous times and they do not care and continue to do the service call dance with no resolve to the squeak. They don’t care if it is new. They will not replace. Their social media site is less than helpful too. Pass the buck. Hate this company and their incompetence and lack of quality products. They sell defective products and do not stand behind them. Do not buy LG!!!! Save yourself headaches and agitation with incompetent CS agents.

We love the way our stove (LRG3095) looks with its beautiful cobalt oven, but we do not like that two of the burners are weak. I do not need a manufacturer to call one burner a power burner while another will barely boil a saucepan of water. All burners should have been equal, allowing me, the customer, to decide how high to turn the heat. Also, the top control panel sticks out more than 2 inches into the space of the back burners, so you cant really fit four pots on the range at once - extremely frustrating and really cuts into the functionality of this otherwise well-designed piece of equipment.

Called Lowes, New Castle, Pa where we purchased a defective LG washing machine. Rust spots all over our clothing. We were told it was a stainless steel tub and would not cause rust. They told us it was LGs problem. LG does not call you back when you leave messages. After 4 long months: They do not answer their phones. Customer service, you cannot understand them. Not sure what country you are being connected to. They are not taking responsibility for the defective washing machine and Lowes is not standing behind their customer. I will never purchase from Lowes or LG ever again. Horrible!!!

I purchased the range in August 2013. In October 2014 after the 1 year warranty was over, it stopped working. I have a home warranty which covers appliances so I called them and a technician came out. The mother board needed replacing and was ordered by the technician. After 2 weeks it was replaced. 1 monthafter replacing it stopped again and this time I called the technician because it was 30 days after installation.He tells me I need an electrician because the switch in my electrical box needs to be replaced, its loose. The electrician comes and checks and says it does not need replacing because he now has the stove working after. Now this week I have another issue. Left the oven light on overnight and nothing is working except the clock. Waiting for a technician. In all fairness to LG, I own two other LG appliances, a refrigerator and dishwasher and Im praying they are better quality than the stove. I am very disappointed and will not purchase another LG product. Wish I had read these reviews before purchasing.

I bought my LG washing machine three years ago. It was recalled due to issues with the drum. I had a repair guy come out and fix it. I have continued to have issues. The drum is loud and bounces, hitting the inside of the machine. It is piercing loud! I called customer service and the associate told me to file a claim and proof of purchase stating they would replace it since I was continuing to have problems. When I called to follow up on the commitment, a supervisor stated that they would need to repair the machine multiple times before issuing a new one. A commitment should not have been made and instead they should have sent someone out. I do most of my wash on the weekend because I work and have small kids so Im busy during the week. I called again to ask for a repair person to come fix it and the representative stated that I would need to call from 8-5 so they could troubleshoot over the phone. I cannot take off work for this. The other frustrating aspect about dealing with this company is no accountability, being passed from employee to employee with no resolution. Also needing to repeat the entire issue over And over. I will never buy an LG product again and will use social media to get my story out to family And friends so they know the issues I have had.

My refrigerator went out 7 weeks ago. I called LG. They gave me a number to call to do the repairs. The compressor was out and LG covered it but we had to pay $500 in labor. LG sent the wrong compressor not realizing till the wrong one was installed. Called them. They sent a second wrong compressor. Call them. Was told it was dcd and is unfixable. I said my fridge is only 6 years old. They said I had to have my bill of sale. I can not find it. They told me they would figure out some other way to help and would call me in 3-5 business days. They did not call me so I called them. It was like starting all over again telling me to call the same people to come and look at it to service. After explaining several times he was short with me and rude and told me they will not help me without the receipt. What do they think? I walked out of Lowes carrying a refrigerator and stole it. I will never buy a LG product again.

The saga of the LG refrigerator: 11 months ago we bought an LG refrigerator. When we came back to town the refrigerator had broken and everything in freezer was defrosted. We had to throw away hundreds of dollars of food. We contacted Costco concierge who contacted LG. This is where the fun begins: LG referred us to a repair company that had gone out of business, but we were told we had to wait 48 hours for them to contact us. Then we were given the name of another company several hours away from us who called us right back stated that a part had to be ordered and received before they could fix it. This was done without ever evaluating the problem. When the part arrived several days later, we were told we now had to wait several more days before someone could come out and install it. After the part was installed, we were told to let them know if the refrigerator hadnt cooled by the next day. It had not. They need several more days before a repair person could be scheduled to come back. The person came back and was not qualified to fix the problem - LG had referred us to a company that was not qualified to do repairs! After 6 hours on hold over two days between Costco concierge, LG customer service, and LG resolution department, I asked for a new refrigerator because we were told the next repair company could not come out to even look at the refrigerator for another week! In the mean time we are living out of a cooler trying to keep my husband fed with a special diet to deal with his throat cancer. I was assured by someone in the Resolutions department that our request was expedited, but it was not. We are now told that they have a week to decide whether to give us a new refrigerator or continue to draw out repair on the current one after initially telling us we would hear by the next day. When calling again today, the date given by LG of when they will respond has been moved back yet again. So that 3 weeks out we still are no closer to a repair.

Our 9 month old LG French Door Refrigerator has had a horrible vibrating sound almost from the day we bought it. As a final measure before throwing it out, I took the lower rear cover off the compressor area. The compressor is vibrating very loudly, to the point of complete annoyance. I placed a small piece of 1 thick hard rubber flooring wedged above the compressor... this appears to have temporarily stopped the vibration (as has a number of other attempts to stop it including turning off the ice maker, removing the ice tray, taking jars off the inside refrigerator door, checking the level of the refrigerator, and cleaning the dust off the coils). Call goes out to LG to come get it tomorrow.