On September 6th, my wife and I felt a Jarring motion in our home. It was almost like an earthquake. I went to investigate and found my LG washer had spun out of control and had put a 6 inch dent in our wall and had also hit the LG Dryer next to it and did considerable damage to it. Since the machine was about a year old we contacted LG. Within days they sent out a technician, who took pictures of the damage and forwarded them to LG. He also unplugged the machine and locked it so we could not use it. For the next month and a half we contact LG on what they would do. After about 10 phone calls with questions about what is the serial #, which the tech sent them the first day, to where did you buy it and do you have a receipt. Again all info they track as the manufacturer. They did refer us to a Mr. ** who did respond to emails, But it wasnt his department.We finally contacted the Presidents Office and that got a response now they are offering a free repair or a discount on a new unit. Nothing about the $300 worth of damage to our wall or the extensive damage to the dryer unit. The whole process seems to be designed to have you stay on hold until you give up and dealing with people with a poor understanding of English, to pointing you to the wrong people. We are 45 days later and now the President is involved. Hopefully we will get our repairs soon.

I purchased the LG French door/bottom freezer refrigerator in December 2011. May 2012 was my first call for repair. I found the freezer totally defrosted all my food and the refrigerator was hot. I called LG and got a customer service rep that couldnt care less that I lost a lot of food in a brand new $2600 refrigerator and the best they could do was send a repairman out in a couple of days. The repairman came out and replaced parts and boards. The problem has to do with the fan, I was told. Now its August 2012 and I awoke to a freshly stocked refrigerator once again hot and all frozen food defrosted. Once again I called LG and got a customer service rep (if you want to call him that) that was rude and non-empathetic about the situation. He proceeded to tell me that he sent a work order to the repair people and I will need to call them in half an hour to confirm they received the work order for repair. They call that customer service. LG knows there is a big problem with these refrigerators. I cant believe after reading all these complaints that nothing has been done about LG. I will never buy another LG product nor will I recommend their products to anyone.

I will start by saying that I currently own and have owned many LG products over the years and have been well pleased. I researched appliances for sometime before deciding to purchase LG. I purchased a LG gas double oven slide in range, space saver microwave and dishwasher September 2018. Range had to be ordered and was not installed until October 2018. In less than 2 months the range required a major repair in which multiple parts including the mainboard was replaced. After several attempts from service repairman it was finally repaired January 23, 2019. Issue was determined that there was a direct short. Fan did not work because both the mainboard and relay board were blown so fan did not work to control flames. Oven shuts down and cannot be used.November 24th, 2019 the same issue occurred again. I had to make several calls to customer service and demand to talk to a supervisor to even a get a service call scheduled. (Let me disclose that this appliance is now just out of the 1 year warranty.) I have requested that LG replace this $2700 range with a brand new one due to its significant electrical and safety issues. An executive that only provided a first name and support email contact emailed me to apologize for my inconvenience and offered for me to contact him with any questions or concerns. I have emailed him twice with no response. I am beyond disappointed and the lack of concern from LG is unacceptable. I have asked for contact information for an LG representative that can actually do something to help from both the executive and customer support with no response. I have huge concerns since this will be the 3rd mainboard installed in less than a year.

April 1, 2016 I purchased an LG French Door Refrigerator from Topline Appliance with 5 yr extended warranty from New Leaf Svc Contractors. Within the first 2 yrs, the compressor died and we lost all our food. The Warranty co only replaced up to $200 for our food loss. The compressor was replaced and the refrigerator worked fine for a while. In Jan 2021 the display stopped working on the door panel. Contacted LG and together we got it working. On 2/19/21 the ice maker stopped working. After multiple attempts to troubleshoot via the manual, and with LG representative, I contacted Topline, they put me in touch with the warranty co for repair. I finally heard back from them on 2/25/21. The repairman, ED came out on 3/3/21 didnt have the right parts to fix it, so order multiple parts to be delivered. He came back a 2nd time on 3/11/21 and replaced the computer board along with other parts and it still didnt fix the ice maker. He put in a request for a replacement door or replacement refrigerator. I was told the door was on back order and should be delivered by 4/4/21. Never heard from anyone and the door never came. On 4/12/21 I called New Leaf because the display stopped working. Several troubleshooting attempts failed. On 4/27/21 Jordy at New Leaf stated it door could take up to 12 wks and that it would take care of the issue with the display as well. He told me he would contact LG & call me back, never got a response back. Multiple attempts to contact New Leaf (Jordy) & LG regarding the status of the door were ignored again. 5/7/21 after multiple holds, I finally spoke to Jessica, supervisor with New Leaf. She told me her hands are tied because the door cant be outsourced & has to be specially made by LG directly. She put me on hold while she contacted LG to get further information regarding the status of the door. After many inconsistencies with LG, she said she would look into it further and get back to me. Here it is 5/17/21 and still no word from LG or New Leaf. I blame LG & New Leaf for poor customer service as well as a product that does not live up to its supposed 20 yr life span or price tag of $2500. If I dont get a response from them or receive the door by 6/3/21, My next step will be the media & my attorney. I DO NOT recommend LG French Door Refrigerator! I do however, love the black stainless, and the large capacity it holds.

Would you board an airplane knowing that when its electronics fail, there is no way the passenger door can be unlocked? This is exactly how the WT5070CW LG washer is engineered. Ours died a mere 4 years (!!!) after purchase - its electronic controller died in the middle of a wash cycle and left the brain dead machine with its door locked, with no manual way to unlock it, holding hostage a full load of wet laundry which has been rotting there for ten days, exuding a horrible smell! And, to add insult to injury, here is what happened when we ordered the part from LG (via Sears Parts Direct, order number **) and paid extra for expedited 2-day shipment: after 4 days we were informed that LG has not shipped yet, no reason given (the part should directly from their warehouse to home) and there is no guarantee when it will arrive. This is LG engineering! This is LG customer service!

2020 purchased a large LG french door fridge. We have a house water filter that also feeds the refrigerator ice maker and water dispenser. Lg does not provide nor offer for sale a plug to replace the water filter in the fridge. I am forced to replace the filter on a regular basis as no water filter should be used for eternity, unsafe. Lg when informed of the problem took many months to respond that they do not offer a plug. Other makes do offer plugs. LG is holding a gun to our heads to force us to buy their filters. I would never buy an LG product again.

I bought this washer (LG WT4870C) 11-2013 on ratings in Consumer Reports magazine. It has not lived up to the reviews given. The load is constantly off balance and the machine will continue to add water and move clothes around until I stop it. You cannot leave this washer running without constantly checking it. Clothes do not clean even after sloshing in the water for an hour. I have the original receipt, and would love to replace it. I am in the market for a new dryer, my Kenmore Elite stopped suddenly after 5 short years with numerous repair calls. My first washer and dryer, basic Maytag brand lasted 20 years. Any recommendations on a good dryer?

I had purchased refrigerator from Brick in December for 1660.00. In a week time it started to make loud whistling noise and Brick advised that first year manufacture warranty covers the issues. When I contacted them I had been told that LG will send a person to review the issue. But the repair person showed up from Total Global (sub Contracted by LG) and advised that compressor is the issue and not repairable. Since we paid for new fridge I dont want repairing by changing new compressor and requested a new fridge as replacement. There were no follow up calls or update. I made several calls to their customer service department and been told only solution that we have to repair and awful customer service representative telling me to listen to her. My argument is we paid for a new fridge and need to be replaced not repaired.

One of 2 large brackets which hold the wash tub fell off! The washer started shaking violently and shut down. I opened the door to find a 15-pound, 18-inch long bracket hanging out of the machine. See uploaded pic. I have a call in for warranty service. Lets see what happens.

I bought an LG French door Refer with Bottom freezer (model # LFX25960ST). Interior light stayed on, melting the plastic cover. I woke at 06:00AM on 11/19/2011 to the odor of burning plastic. I am a firefighter for 30 years, so I knew what I was smelling. It would not have been much longer before flames would have appeared. I have working smoke detectors in the house, so it may not have been tragic, with regard to loss of life, though the fire damage could have been very costly. After reading so many common instances, I will do my best to spread awareness, starting with the 3,000 active and retired members of the Fire Department I work for. I will be looking for information on recall, or class action suit. Refrigerator is stocked with Thanksgiving food, purchased yesterday. Now, I can not trust the food, and must repurchase. Luckily, I caught this when I woke up this morning. It would not have been long before this started a fire.

They do not stand behind their product. Had issues with the washer the day we installed it. It leaked. Leak has stopped for now. Took over a month to get someone out to look at it. Repair person said they were ordering parts. Have not heard back from him. The washer works for now but what happens when it breaks down again? We have contacted LG several times and have gotten the runaround every time. They will not even give you an email you can reply to. DO NOT BUY LG. The company we purchased the item from has been very helpful. They even contacted LG several times.

DANGEROUS MICROWAVE! Not even a year old and some interior paint chipped after approx. 6 mos. of this brand new LG Microwave. It caused sparking and smelled like something was burning. It more than likely could have caught fire if I didnt catch it right away by pressing Stop on the control panel. There was exposed metal inside around the door area where the paint chipped. I didnt return it cause I lost the receipt (I have bank info cause I paid with my Debit Card). I never purchase insurance cause I have been ripped off so much with that. I cant afford to buy another microwave so I put some appliance paint on the chipped area let it dry overnight. It did work, however a few months later it chipped and again MORE SPARKING in a different area. Repeated the process with the appliance paint and again it worked. Shouldnt have to worry about this. I dont walk away when using this microwave cause its DANGEROUS!I was also unhappy with this LG Microwave due to it being LOUD, HARD TO SEE CONTROL PANEL, COOKS VERY HOT (OVERCOOKS USING THE CONTROL PANELS TIMED COOKING & TEMP eg... Potatoes, Popcorn etc. I did read reviews prior to purchasing and some of the issues can be overcome, however not the FIRE HAZARD ISSUE! I was surprised to see 4-5 star reviews. I truly believe they are filtered cause I tried to place this review on LGs site and it was not posted? Consumers need to know Buyer Beware.

Price was the best. Delivery was fast. Old refrigerator was taken. Size of compartments were good. Design is nice. Cost is excellent. Different compartments for easy access to food and drinks color choices and size available were also taken into consideration. Ice maker which breaks mine has been repaired at least five times since purchased.

First, the compressor went out in our LG refrigerator that is only 5 years old. We had LG come fix it. They billed us for a tech to just walk in the door. The first tech had to cancel so they sent a different one. However, they billed us for both technicians. This was on Jan. 23. Five phone calls later, lots of being told to be patient, and being given the runaround, its now Feb. 28 and we still dont have our refund. This is stealing. Be warned, LG has horrible quality and they steal money from their consumers. We will NEVER buy another LG product.

So far haven’t had any problems with my LG washing machine. It is easy to operate and cleans the clothes perfectly. You can choose your own cycle but typically I usually just have normal loads unless I am doing a towel or blanket wash in which I choose one of the heavier load settings. I love that I can also add an extra rinse or 2 to any load as well.

Does not clean clothes. Had to wash a blanket 3 times and it still came out dirty. For the money I spent on this washer I thought I was buying a good product LG. I DO NOT RECOMMEND ANYBODY BUYING A LG WASHER !! VERY DISAPPOINTED! Owner manual does not tell you what all the controls do or how to operate them.

Updated on 07/02/2021: This is review number 3. LG replaced parts twice then went off. Warranty says not their problem. Even told tech to glue part onto inside of washer. Extended warranty through Lowes. Says not their problem with either. Despite their warranty saying it will be restored to or a operating condition if it has failed due to defects in material. Gee thought I got paid $900 for a washing machine not a towel shredder. Could have done that on my own. Tech told me LG knows there is a problem but doesnt know how to fix it. My take is lg doesnt want to spend any money to redesign the piece so clothes are not getting caught in between the little plastic knob at the bottom of the tub. No need for LG to respond since they are not going to do anything about it anyways. Updated on 06/30/2021: Which consumer affairs would fix it so I can write a second note. So here goes. Its going to be a toss up somebody going to pay. Might I contemplate about taking all my towels that this washing machine tore up. And send part to or all to LG and drop part or all at Lowes. LG spent hours on phone with them after making an appointment and no ones showing up or calling. Called again more hours. Called Lowes. They scheduled an appointment. (With the same company that LG sent out the tech that I have been texting me tells me they are closed on that day the appointment.)Original Review: Complained to LG about washer tearing up to towels. Sent tech out who called company and explained problem. He was told put glue on the center piece. Two weeks later tech came out replaced center piece. Scared of covid I didnt call back for a while. The other piece messed up and continued to mess up and the tech put water proof tape inside. The piece continues to mess my towels up. No towels left. So upset about $1000 washer took for granted that the other problems have to wash some clothes twice. Only cycle to work is bedding cycle that will not tear towels up. It appears the turbo cycle throws the clothes against the middle. The plastic piece in the middle grabs a hold to towels and shreds them so the middle has had shredded threads wrapped around it. LG needs to stick to making phones. Was excited to hear about all the new fangle things the washer could do. Now just wish it would quit pretending to be a washer. Wish I had kept my old washer that was on its last legs. Now my worst fear is coming true. My dry is having to pick up all the hair and dirt the washer is getting.

For the past 40+ years, we have purchased all but 2 of all major appliances from Sears. The single-door Kenmore fridge with freezer on bottom was working well, but no ice and water in door. So, after using it for 5 years, we decided to purchase a new fridge with the missing extras. Sears had a great sale going in Oct. 2007, but single-doors werent available anymore. The LG LFX25950W was very attractive. Within 11 months, the icemaker needed replacing under warranty. It has since died again and were still using the icemaker in the old Kenmore. In 2010, I discovered that there was a recall on the energy star rating that had been posted 4 months after my purchase. I filled out the application on the LG website. Six months went by and a nagging voice in my head reminded me that I hadnt heard anything. I went back online and filled out the application again. This time I was acknowledged and was soon contacted by Allen & Sons. The fix was to replace the motherboard. LG was to send a check to make up for the additional cost of operation for the time we had owned the fridge, plus an annual check for the operation costs. The motherboard was fixed within 2 weeks and the annual check amounts to $3.95. I havent had the nightmare problems of other models, but this one is nowhere close to being of the quality I expected. From the beginning of the recall work, the panel has displayed error code Er IF, which indicated a problem with the freezer fan. When the motherboard was first replaced, the error code went away. When it came back, they came back and the serviceman called LC engineering and it was decided that another motherboard was needed. The funny thing is that if the fridge is unplugged and then plugged back in, the display panel works fine for about 30 seconds and then the error code returns. Luckily, the temps, drawers and lights are all fine, but we have to pay labor for the repairs, so far only $135. If youre in southern California, call Allen & Sons in Canoga Park. They are efficient and travel.

$2,000 French Door Refrigerator lasted two years, seven months. Cannot be repaired per a local repair man I paid. LG Corp has been useless to deal with. Im going to rope Sears into this as well since I bought this POS there. They wont help either. If you are buying a fridge do your homework and buy the extended warranty. Stay away from LG and Sears if youre smart.

I purchased the machine about 6 years ago. For the last few years, rust has accumulated around the outside of the bleach dispenser (i.e., the area where you pour the bleach in to be dispensed later during the wash cycle). It is getting worse and covers a larger area as time goes on. According to the LG customer service, the cause is spilled bleach around the dispenser area and furthermore, they say, this is merely cosmetic and does not affect the function of the washing machine. I disagree.First, as noted, the area is growing. Second, there are stains on clothing after washing that are hard to explain any way other than something to do with the rust on the body of the machine. Finally, I do not believe it has anything to do with spilled bleach because there is a spout in the back of the machine that delivers rinse water and that spout is also rusting. It would be necessary for me to purposefully pour bleach over this spout, or wipe it on, in order to for bleach to cause the rust in that location. Like some other reviewers, I have had a few problems with a UE error message, but it usually works out. This could be because I do wash rather small loads and I tend to use the bulky bedding setting, even for small loads, to get enough water to thoroughly wash and rinse the clothes.Overall I am very disappointed with the LG and would prefer an agitator type machine in order to not use so much water for small loads. Thats what I will be looking for to replace this one - since spending even $300 for a technician to come and look at it seems excessive. I should add that three years ago I purchased another LG machine for a different location; at that time there was no rust on my home washer. The newer machine has been used rarely because it is in a vacation house. Nonetheless, after approximately 100 uses, the circuit board quit and the machine is dead. Naturally it is out of warranty, so getting rid of it seems the only sensible solution.

We bought an LG True Balance top loading washing machine model number wt5070cw from Lowes on April 4, 2013. It worked fine until September. Now when we put in a load, it goes into unbalanced, the code is UE and the machine shuts down with no spin. Called LG. They sent someone out 5 days later. The repairman they sent was not there to fix it (I thought it would be fixed) but just to order the parts it needed to be repaired. Okay, so he said the part would be here in a week and he will be back on Monday, another whole week. I live with my 3 grandchildren and we have a lot of laundry to do so those 2 weeks were awful with no machine and kids that needed clean clothes for school. The laundromats are not an option for they are very costly. Okay, so the following Monday, a different repairman shows up and spends 2 hours changing parts and when hes done, he says its still not working, must be the control panel and says he will order it and be back in a week to fix it. Now we are up to 3 weeks without the washing machine. Now I have literally piles of laundry that would cost at least $75.00 to do at a laundromat. So now we wait and Monday comes and goes and no repairman. So I call LG and they say the part is back ordered and could take up to 3 weeks to get. WHAT! So I asked for a refund so I can get a new machine and they say we have to make every effort to fix it. So after a few more pleading calls for a refund, they agreed. They said to send in the receipt to start the process. We did that and waited like 4 days and called again and they said they did not get the fax with the receipt so we sent it again and guess what! They said they still did not get it so sent it again. This time they got it. Now we are still waiting to hear. I do not know how much longer this process will take. If you are thinking about buying products from LG, I would think again!

We bought a very expensive LG French door bottom freezer, with an ice maker in the door fridge. It has never worked right. The ice maker was repaired 4-5 times during warranty. The compressor failed within 4 years, and it never keeps the right temperature, constantly freezing food in the fridge. We set it at 45-47, it does 30-32. We’re throwing away lots of vegetables ruined by freezing. Even worse, when we needed repair for the compressor, under warranty, we contacted LG. Their repairman came out and said he would order the part, and then we never heard from him again. Only one local vendor would work on it. The rest said they refuse to work on LG, there’s no support in the US. NEVER BUY AN LG APPLIANCE. THEYRE ONLY GOOD FOR ELECTRONICS!!!

Our LG dishwasher has never (since the day we had it installed) cleaned our dishes or dried them. I first noticed that after carefully rinsing all residue off my dishes, they still were dirty after running them through the normal cleaning cycle. I then washed my dishes and started using the power scrub feature every time and noticed the dishes had either food or soap reside on them and were never hot or dry after the washer stopped. I have to pre-wash everything I put into it and wipe off the soap afterward even though I use Jet-Dry. My dishes are barely warm when the 2-hour power scrub cycle is finished. I called LG support and after several questions, I realized that the customer service rep was going through a checklist in order to troubleshoot the root cause of the problem. She asked if I had cleaned the unit by the manual instructions to make sure there was no food debris clogging (YES). She asked if I used the proper detergent and if my washer actually had power to it (Yes and yes). She asked if I used the power scrub feature. She wanted to know if my dishwasher was connected to my garbage disposal? She said I had to check the line to make sure it was clear, but she told me that there was no way for me to do that other than looking at the line - REALLY? She told me that I obviously needed a technician to come out for the price of $85.00 to diagnose and probably more than $250.00 for parts and labor. She also told me that I could not talk to a technician or anyone else other than her over the phone.Weve had nothing but trouble from our LG refrigerator as well - having had to replace the water line 4 TIMES before the fridge actually stopped working and then had to pay LG for a new motherboard. I will NEVER again buy another LG appliance. Customer service is POOR at best and appliance functionality is a joke.

We purchased an LG front load washer and dryer and they both work fairly well. However, the front of the washing machine is rusting! Yes rusting, right by the soap dispenser. It sounds ridiculous that after 4 years the machine is rusting, but worse than that was the companys response. LG does not care. They act like they care, they tell you they care, they express their sorrow, but they wont fix the issue. They do absolutely nothing! They expressed to me that I must continually dry that area. In the manual it tells you to keep it dry! Not that the design is bad, not that the dish should not leak, but that by not constantly drying that area it could rust! I asked if they ever heard of this happening and they said no. Then I searched online and found out, that was not the case. This is absolutely a problem! A $1,000 problem. Supposedly a reputable company but what a piece of garbage! My last LG experience for sure!

I have several appliances and a television from LG. The dishwasher and the refrigerator motors stopped working within 5 years of purchase. I paid hundreds of dollars to have these appliances repaired and now the refrigerator is making that intermittent grinding noise that it made before. The repair people said they can only come back and evaluate if the noise is constant.LG looks pretty but the quality leaves something to be desired.

Love my front loading machine. The red color is beautiful too. It has everything you could wish for, lots of cycles, options to change temp, and even delay wash start time. The wash finished chime is pleasant and the volume can be adjusted. It is efficient and quiet. I love how much water is spun out of the clothes, reducing time in the dryer. I also bought the pedestal drawer for the bottom which helps save the back from discomfort when loading/unloading. I have had my machine since 2007 and have only had to replace the water pump in 2019. I highly recommend this machine, it is worth the money.

My old gas range died recently, so I decided to buy a new LG glass top. It cooks fine, but I would NEVER buy one of these things again. Stains on the cooking surface are impossible to remove. I have tried all the recommended procedures and nothing works. Shame on this manufacturer for releasing a product with a defect that they MUST have known about. Do yourself a favor and look for something else.

Hi. I bought an LG washer and dryer 2 weeks ago, got it installed 4 days ago. My first wash the dryer didnt work, I kept trying but it didnt. LG sent a 3rd party tech who investigated and replaced a part (back box ) but it still doesnt work. Hes left it to a next unscheduled appointment to probe further to try and see if changing front panel will work. I paid $2600 for this machine and Im so disgusted, disappointed & frustrated with the process and the service from LG. For the price this machine is a complete failure for me. I paid for a new functioning washer and dryer and I got a trial and error piece of equipment. Im a mother to 4 school going kids and the inconvenience, hole in pocket and frustration is inexplicable. I want LG to replace this machine irrespective to their further investigations irrespective if it leads to repair or not. Because I didnt pay for a repaired product I paid for a brand new functioning product and I want one or my money back. I wouldnt recommend this machine to anyone on this basis.

We purchase new LG products five years ago and have been totally disappointed with our dishwasher. It is the worst weve ever owned. It doesnt clean the dishes and now keep getting code 0E. Cant fix.

LG French refrigerator is only 4 years old and it just stopped cooling, causing all of the food to spoil. Customer service is a complete joke. Most appliance repair companies will not even attempt to work on LG since customer support is a total farce. DO YOURSELF A FAVOR AND DO NOT PURCHASE ANY LG APPLIANCES.

I wish I could rate this refrigerator LG French Door Bottom Freezer LFXS289685 with negative stars. We had this fridge for 2 years. It made vibrating noise and failed June 29, 2018. We have had 7 repair visits including 3 that included parts. They replaced the compressor, motherboard and evaporator 3X, they replaced the freezer sensor 2X, and the dryer 1X. Now 8/30, yes over 2 months later they (Sears Master Protection Warranty) are finally admitting defeat and opening a case for a replacement. Avoid this and the Sears Elite French door bottom freezer as they are also LG.

I’ve loved my LG till it just stopped cooling. Lost everything in fridge and freezer. LG’s customer service is horrible. One rep said I just needed to replace the water filter. Waiting for repairman that I found (they supplied a list and all the phone numbers were LG’s main number).

We purchased our LG refrigerator in December 2012. It was a bottom freezer unit with French doors in stainless steel. A 36 inch wide model that set us back just over $1200. It was a good looking appliance with nice features but not very durable. In November 2018, just weeks before Thanksgiving, the compressor failed. I got online and read numerous horror stories about dealing with LG to have the unit repaired. I was coming up with estimates of around $900 to repair. We found the quickest way to solve our problem was to write it off as a bad decision and get something else. When we were purchasing our new one, not affiliated with LG of course, the salesperson at the store said her LG only lasted two years. I guess we were fortunate to get almost six years before ours gave up the ghost. I have heard newer appliances are not as durable as older models. But something this costly should last for at least ten years if it is taken care of.

Bought an LG DLGX5681 (white) at Lowes on 7/7/14 and on 3/1/15 it just stopped spinning. Only washing maybe 6-8 lbs of wet white clothes straight from the LG washer, which seems to do well. I got one revolution after I turned it on and off and manually changed the load from medium to load, but only one spin before it cut out again. Do NOT buy LG. I read the consumer reports. I purchased based on their recommendations. Dont buy consumer reports. I think theyre being paid.

Beware of LG front loader washing machine WD13020D, especially for Australian users. The plastic wash drum which surrounds the stainless steel wash bowl is easily pierced by Australian fifty-cent piece. LG wont accept responsibility and said the hole in the plastic drum is caused by foreign body (indigenous fifty-cent piece. Natural habitat: pockets). I have heard of several instances of this happening.

Bought a LG dishwasher 3 years ago and it needs to already be replaced. I am very disappointed that this unit went bad so quickly especially since previous dishwasher lasted longer than this LG unit. Hope if we decide to purchase another one at Home Depot we have better luck. Otherwise we will go a different direction. Thanks.

LG DLEC855R dryer - front loading - freestanding - 24 - wild cherry red stopped working all of sudden. Called LG service department to schedule an appointment for repair. They said $125 to come in to give estimate. The technician showed up, did nothing and gave an estimate of $1528 plus tax. He wrote down on paper and excuse me if I am spelling wrong. Tub assembly beaming $856.00. PCB/Main - $422.00. Labor - $250.00. Total cost with tax is $1628.00. I should have trusted the reviews and purchased new dryer rather setting up the appointment to lose $125.00. Luckily I realized after seeing the reviews and didnt go for service. I am purchasing new dryer with cost of $750.00 which includes tax, delivery and installation. The bottom line is dont buy LG products and no local service company will fix it either. You have to call LG and they rob you.

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

We bought a side by side, door in door - within a year, the button broke off the handle. At the 3 year mark, the compressor went out and was not repairable. For the cost of these refrigerators, I am very disappointed. I will not purchase another LG appliance again. Our repairman said he condemned 5 LG refrigerators within a week, all were about 3-4 years old.

Bought my LG counter depth refrigerator just over two years ago. I loved this refrigerator! I loved the style, the many features and it worked well until a week ago. It was only after I was researching the possible causes of the failure did I learn of the problems with the compressors. To say I was disappointed is an understatement. To learn that LG does not honour the warranty on refrigerators outside USA/Canada made me angry since they wouldn’t even sell me the replacement compressor. What a shame! LG can do better and should do better. It sells its products worldwide. Customers all over the world love and buy LG products and are having problems with their refrigerator compressors. What a shame!

We purchased our LG Washer 2 years ago and have been so unhappy with the odor the clothes have. Do not buy an LG Washer.

Power wave technology will not activate on new washer! New WT5070CW washer arrived. I tried five different cycles and none can produce the powerful jets advertised as LGs Wave Force technology. Technician can only get the wave force action to occur while the washer is in test mode. The Wave Force action appears to be created by centrifugal force of the spinning drum. The drum will not spin fast enough on any cycle to create the wave force action. I am an engineer and it appears that the RPM setting on the motors variable frequency drive is not set high enough to create the wave force action. Hopefully, this is just a software glitch that LG engineers will quickly figure out. I plan on returning quickly if LG does not step up and fix the problem! Is anyone else experiencing this?

I bought an LG washer 4 years ago. For the last weeks, the electrical contact is going on and off, stopping the washing cycle in the middle. I had the wall outlet replaced but the problem persists. I have to unplug the washer for a minute or two and plug it back in each time I start a load.

LG washer dryer. Wow what a piece of crap!!! I clean the lint tray every time I dry and there was a huge noise and discovered the lint tray in the dryer all twisted and broken. What the h... what a piece of crap!!! And my energy bills have gone up!!! Dont buy this crap!!

This is a follow-up to a review written on January 22, 2013 regarding my LG washer. I did hear back from the resolutions department at LG who extended a prorated offer for my unrepairable washer. Whereas I feel the offer is fair, it is a year late in coming! The offer will allow me to purchase another machine. Trust me, it wont be another LG despite their good ratings on various websites. I am still out the hundreds of dollars in labor costs, plus the cost of having my clothes laundered at a local dry cleaners. As I said in my remarks on the 22nd, I do consider myself a pretty savvy shopper by checking both company and customer reviews. But this time was way off the mark. I hope and pray that my next choice in a washer, this time a front loader by Electrolux, is a wiser decision and that I wont be on a first name basis with my local repairman for a long, long time!

We bought our refrigerator (MODEL LFX3194SST) March of 2013. From HH Gregg in Kennesaw Ga. Paid $3000 for it and bought an extended warranty simply because it was an expensive item and had a lot of computers in it. It quit working within the first year and LG sent someone out to repair it. It was the compartment in the freezer that contains the fan that blows cold air into the upper refrigerator section. The same thing happened again in March of 2015. It was under the extended warranty then. In the Atlanta area it is Tanstel who handles warranty for HH Gregg. I would rate Tanstel a minus 3 out of a scale of 1-10. That bad and that unprofessional. I expressed this to HH Gregg retail store and also to corporate office. The store seemed concerned even though they could do nothing to help. Corporate office was a joke and we ended up insulting each other, so I think Im finished buying from HH Gregg. Anyway here it is July of 2015 and my refrigerator is broke again. Same thing for 3rd time. Fan in freezer is frozen that blows air into the refrigerator. So no refrigerator and Tanstel doesnt seem to care if it gets fixed in a timely manner. So Im begging you, please dont buy anything with LG name on it. Read all the other reviews on the internet. They look good, but rust, dont work and you will be sorry. Youve been warned. And ask who made the appliance if you buy it from Sears. It might have a Kenmore name on it but ask who made it.

My LG black stainless steel refrigerator all of the paint is chipping off - not a year old yet. I am very disappointed in this product and would like my money back for all because I feel the others will start chipping as well. They have already replaced two drawers on the ref. and now the French doors are chipping. I am very dissatisfied with LG black stainless steel. I still need to buy the dishwasher and the washer and dryer but I am afraid that all of the paint will chip off of those as well. Would not recommend LG black stainless steel to anyone.

We bought this refrigerator in Jan 2013 and in less than 3 years, it stopped working. I had Maytag and Kenmore Refrigerators for 12+ years and never had any issues. I talked to the customer service and they want to charge me to fix defective part.

Do not buy this junk. If you want your clothes clean...forget it. My clothes come out stinking. I want my old washer back. No water in this machine. It dry washes everything. The clothes smell worse than when they went in. I wish I could get my money back. Garbage garbage garbage. You can not soak anything or control anything you want. We need to get a class action lawsuit going.

New LG washing machine default wash setting of NORMAL only fills tub with about 1/4 of water. I watched a complete wash cycle and some of the towels were never submerged in the water. They did not get sloshed or agitated in any water. They just stayed in a pile above the water line. This is terrible. I called LG and they told me that was normal for the NORMAL setting to save water. If I put a lot of clothes in the tub I have to choose the bedding setting so the tub will fill with water and the clothes then get washed properly. I am so sorry I did not check and observe this as my 30 day free return period has passed by just 10 days. I would definitely have returned this washing machine if I had known it doesnt have a means to sense how much water to put into the tub. Also trying to get service on their website is not easy. I will never buy any LG product in the future. LG = Living Good, well not for me.

Im another compressor failure customer getting completely screwed over by LG. They wont fix it. They wont Supply the compressor. Weeks going by. Out several hundred dollars of food and no fridge for 4 weeks. This is incredible. Paid $3,000... LG Imports should be completely blocked from the US. They should not be allowed to sell any appliances in the U.S. Theyre screwing over thousands of customers in the United States and Im sick of this. I also had an LG dishwasher that was defective and end of broke three times within a year to the point that I had to get a refund. I mean you know Im not alone here. There are thousands of people reporting the same issue. Its time that the U.S. government block LG from exporting anything into the United States.

My husband bought me a pair of LG appliances for Christmas of 2014. In March of 2015, we had an issue with the fridge. It took 2 weeks to resolve. In April of 2015, same issue....freezer frosting up, then stopped cooling. It was a compressor problem..shocking. June of 2019 freezer stopped working, next day fridge part quit. 2 days to get a tech (who was wonderful). Tried to say it is a sulfur problem in the water (our water is filtered), then the compressor and now its also the motherboard...all at one time. Trying to get a unit replacement because obviously, the refrigerator is a lemon. I uploaded all the receipts and supporting documents and now I have to wait until JULY 8th!!!! to get this fixed. I am under warranty for at least 6 more years. At this point Id like to be refunded for this obviously defective appliance.

We bought a brand new LG refrigerator at Home Depot in San Diego. After a few months, I noticed a bit of rust on the lower outside edge of where the water and ice come out. I called them and they said it was a cosmetic defect and NOT covered by the extra warranty that we had purchased. I have called them three times since, Home Deport contacted them and now the rust runs all around the bottom of the ice/water unit and is getting bigger. I have been treated extremely poorly when trying to converse with the LG complaint lines. We will NEVER buy another LG product ever and we tell all our friends and family to do the same.

We have now replaced both the main board and control board on our LG front load washer all within 8 months. The cost now equals what we paid for the washer. We are not happy! The service repairman informed me that we needed to put a surge protector on the machine. He used to work for the manufacturer! Where in the manual is that mentioned? For only $5.00, we could have saved well over $1,000 for replacement and service. Why is this not told to the consumer when the machine was purchased? Has anyone else experienced this? Were you told to plug in a surge protector?

We purchased an LG lsxs26326s side by side refrigerator (as well as a microwave, oven & dishwasher as we remodeled our kitchen) in April 2015. On Dec 16, 2016 it had stopped cooling. Fortunately, we have a 20+ yr old Kenmore in the basement we were able to move all the food to. Had our own repairman come out Sunday to see what the problem was. Determined the compressor in our ONE AND A HALF YEAR OLD refrigerator had gone out. Now, this part has a TEN YEAR warranty through LG (hm, maybe that should have told us something) HOWEVER, only the PART is covered NOT labor. Sunday night I call LG Service and after a very long and frustrating discussion with someone who barely spoke English, I was informed a Letter of Authorization would be sent by email to our repairman so he could order the part. I requested a rush on that letter as it was a week until Christmas & we had family coming from out of town. Monday, no letter. Tuesday, still no letter. I call again Tuesday night and am informed they tried calling the repairman and got no answer or return call (I know this is a lie as I spoke with them that day to confirm contact from LG). At this point, I demand to have the matter escalated and to speak to a manager. I get put on hold for a while and FINALLY get a manager, whom I might add speaks English clearly (YAY). She proceeds to tell me something completely different than I was told by the previous two reps. Stating they have to talk to the tech while they are at the refrigerator and able to guide them through what to check. THEN, once diagnosed as the compressor the letter of authorization would be sent so the tech could order the part, which would take 3-5 DAYS to receive!!!Now, I am getting angry. She tells me they had available techs on the 20th, 21st & that day (22nd) so I could have just had their tech come out and diagnose it and they would have had the compressor the next day. I told her there was no way in hell I was paying THEIR techs an arm & a leg to fix the refrigerator I purchased a YEAR & HALF ago when my guy was only charging me $60/hr!!! Her response was simply OH. Finally, she send the letter of authorization by email while still on the phone with me. Wednesday morning, I call my tech & they have the email (THANK GOD). They order the part. Thankfully, it comes on Thursday and our guy comes out that evening to replace it. Now, a month later, we are having problems with the ice maker not making ice. UGH!!! I wish we would have just gone with different appliances. I will NEVER EVER EVER purchase another LG product. Purchasing these appliances has literally been a nightmare. They should have paid us to take them for what we have been through with all these appliances!

Purchased an LG (LDF7561ST) dishwasher about a month ago. Had a really bad toxic smell while it was running. Had to turn it off & open the windows. The toxic smell was actually burning my eyes & making me nauseous. I was also concerned about IT BEING a fire hazard. I ran it again the next day (with the windows opened), the smell was there again, but this time I ran the full cycle. The smell became more intense. The dishes didnt dry well and the next day after that, the inside of the dishwasher was still wet.I was thankful I purchase the dishwasher from PC Richards because after I refused to get it fix, they took it away and said I could purchase a different washer. Liking all the features the LG has & thinking the dishwasher had a defect, ON MAY 2, I asked for the same LG dishwasher AND ENDED UP WITH THE SAME TOXIC SMELL AND DISHES WERE STILL SLIGHTLY WET. On May 5, I called PC Richards & complained again. This dishwasher is nothing but a headache! I will never purchase a LG dishwasher again!!!!

I purchased a DLGX3471V dryer and I have to say, I so regret tossing my perfectly good Kenmore for this piece of junk. It never fails but EVERY load I dry comes out with ripped and torn clothing from catching on the lint tray that no longer fits into the door slot. The plastic breaks apart and catches on the clothes (especially bra straps and tank tops) making them unusable. I have lost a ton of pants and shirts being mangled and ripped by the broken pieces of plastic on the lint tray. I have ordered and replaced the screen twice since it was purchased (3 screens in 4 years). Avoid LG products - hopefully whomever came up with this design no longer works for the company!

We had this microwave for a few months and it started tripping the breaker. We had the breaker and all the electrical parts checked - nothing. We called to have it checked and repaired. They replaced a couple of parts in the unit - it still would trip the breaker. Called again and told them to replace the whole thing. Got a new microwave - and every now and then it will trip the breaker. Our old microwave NEVER tripped the breaker or had any issues with it, we only replaced it because we were remodeling our kitchen with all new appliances.

The LG steam washer I purchased about 3 years ago has been problematic and I would strongly advise against purchasing one of these units. The malodorous tub in this front loader is likely secondary to the water retention within the gasket Despite leaving the door open to dry, something unnecessary in any top loader, the musty black mildew persists! Obviously an engineering design flaw, the tub cannot empty completely. Despite leveling this machine on a concrete floor with the drawer pedestal, the machine shakes and rattles and dances over the concrete floor. The machine will never stay in one place despite attempts to keep it there irrespective of load weights. This machine is a piece of junk and LG will not listen to these complaints. Waste of money should have bought the Miele. All of their products are superbly German engineered! Please enlist a class action suit. The trailing entries are testament to the litany of problems.

I purchased a refrigerator, dishwasher and gas range for my new home that I moved in to in 2019. Close to 5000$. Of course they are all out of warranty now and during Christmas of 2021 pieces of enamel was being found in my food I was baking in the oven. Needless to say this has to be a manufacturers defect because nothing I have done would warrant chips of enamel falling off. I called they said, Nope its out of warranty. Even with the fact that we could have consumed some of the enamel they do NOT care. Even the man that I called about checking it out said LG was hard to work with. I am hoping to get this resolved soon being I can not use my oven for fear of consuming enamel. I was so proud at how all three units looked in my kitchen and people were impressed with the look of them. Shame on you LG for selling expensive crap!! And then refusing to take care of your customers.

We had a terrible experience from start to end. Took a month to fix the refrigerator/freezer. LG did not follow through several times during the process. Life is Good for LG. Not it’s customers. Put in a food loss claim over a month ago, still waiting for the check.

Bought an LG 30 cu refrigerator in April 2021. In October 2021 the Refrigerator stopped working. This item was purchased at Lowes Moorehead City NC. We still have no resolution to this problem. Problem we lost the electronic receipt. Lowes or LG will not help with this problem. Nightmare we are stuck with a 3,400 $ piece of metal. Stay away from LG refrigerators and Lowes stores!

LG dishwasher inverter direct drive - If I did not have to pay to reinstall, I would toss this one and replace it. It sounded good that in the bottom rack the dish dividers folded down to arrange space for large items. Yes, they do -- every time I load, close, open, or almost when I breathe when using it. If I partially load (of course, I do) and close to await more future dishes, the dividers fall over and the plates and bowls tumble. So frustrating because I have to reload every time I GENTLY close the door (if I get to that point before they fall). I now work in very slow motion and hold my breath when using it. Lets capitalize VERY dissatisfied!

I love my new washing machine. I havent had it long. It is a super large capacity. Only problem I have, I am on the shorter side, so I have to stand on tip toe to get everything out of the bottom of the machine. It will hold 2 loads of clothes, easily. And, a large comforter.

I purchased a LG microwave in August 2018. The microwave alone was over $300 and was purchased alongside a refrigerator, and stove (all LG smart appliances). The microwave was used a max of 10 times over the span of two years as I am in the military and spend my time on the base. I was shocked that a microwave used this few times could suddenly stop heating. So I called LG support line. I spoke to a rep named Risaldo, he informed me the magnetron was the issue and is under warranty for 10years. He walked us through the process to file a claim (which we filed immediately with all documentation) and informed me someone would get back to us in 3-5 days regarding scheduling the appointment.A few days later we receive an email stating the microwave is past the manufacturer warranty and they are unable to send a tech to fix the microwave. I called back and spoke to a supervisor who stated that they are unable to help us at this point even though the microwave has been used such few times and despite the item in question (the magnetron) being under warranty. Apart from the microwave alone being a terrible product, the customer service I received spoke very poorly of the brand and company.As someone who decided to spend extra money to purchase these LG products, and given the deplorable customer service I have received from LG, it is safe to say I will no longer be purchasing products from them. I have purchased and worked with customer service with Samsung and GE and have never run into this issue. My fiancé and I have extremely busy schedules and do not have the time to continuously call customer service to resolve a relatively simple issue. I would suggest reading reviews very carefully before investing into their products.

We purchased our LG Electric Range November 2011. The oven was in need of cleaning, so I started the self-cleaning feature as I have done 2 or 3 times previously. The door locked and the cleaning began. When it was done, even after cooling off. The door is still locked shut and the whole control panel is blacked out, rendering the stove top useless as well. There is absolutely nothing working. We checked the breaker and all connections. Everything is in order.So we called our local repair company and they told us that they have had multiple calls about this same issue. My husband called LG and spoke with a couple of people there including a manager. The first person told us that the self-cleaning feature should be used every couple of months to keep it working properly. We told her that it doesnt say that anywhere in the manual. Basically they said, Sorry we cant help you. This is an engineering defect. And should be taken care of by LG. The lady from our repair company said that on some of the ranges, the cook top has cracked because of the heat. We are very disappointed in this company. And will never buy LG products again.

Love my washer and dryer set. They are the extra large load with steam in washer and dryer. I’ve never used the steam setting in the washer but like it a lot in the dryer. It’s good to touch up wrinkles. The set is also very attractive.

I have bought this LG Intello 6.5 Kg washing machine (Product T7066MN) in 2009 for Rs 12,000, and it is just out of warranty, and it has stopped working. I reported this to customer care on 1/9/2012, and the engineer reported a major repair worth Rs 4,000. My concern is the machine is just out of warranty and has such major parts under repair. Is this the quality of LG products? My previous machines I bought had minimum life before coming to repair (6 years). What is the guarantee that if I spend Rs 4,000 now, which is 1/3 the original cost, it will solve all of the problems? I would not recommend LG products to anyone. They just have good looks and no quality.

Our LG fridge over here in Florida, has required 2 compressors. The compressor they replaced stop working 18 months later. I now have to pay out of pocket and lose out on groceries for the week during this pamdemic. The fridge was purchased in 2015. In 2017 compressor was replaced. On 9/23/18 same replaced compressor broke. Now again 4/22/20 and compressor is outbagain. I called LG and they gave me numbers to call on my own. AS Im now out of warranty. This is totally unacceptable and I can see why there is a class action suit against this company. I will be posting on all social media how LG handles its customers on an item they know is flawed. Hopefully I can deter others from buying LG refrigerator.

After the first six to ten months of use, I struggled to figure out what I was doing wrong. Very often, the clothing would actually come out smelling worse than when they went in. Lint and dirt particles were left inside the tub, on my clothing and in the laundry basket. This issue increased in degree as the months went by. The LG design places an odd drain tube and plastic filter at the front bottom which requires cleaning periodically. But actually, it is a reservoir for dirty water and also, the filter rarely had much lint or pet hair on it.I am a senior citizen and I never imagined such a design would even exist. The dirt, lint and pet hair rarely reach the filter and just build up in the washer. I have had to remove the plug, replace it with a clamp and open the drain onto the floor after every load. The instructions want you to get on the floor and find a bowl low enough for gravity to fill it, but not spill it when theres more water than will fit in a typical bowl. The washer needs special cleaning very often and the whole process is utterly ridiculous. I have spoken with customer service and my issue was moved up to the manager, but the company has shown no interest in customer satisfaction at all. Having a Kenmore front loader previous to this is like changing from the best to the worst imaginable.

I have a top load none agitator, extra water if needed. The dryer has a steam cycle, de-wrinklier. If anyone buys this product I believe you’ll be so happy. My washer has a lot of users so let’s see how it holds up.

I have Model ldt5665st. It installed easy, looks great. When it works it does an ok job with everything but drying. I did say WHEN it does work. The button panel will stop working. Usually I have to go down, turn off the breaker over night, turn back on in the morning and it will work. I had the install company come out a few times and power is going to it as required. It seems to do this every few months and as soon as I start making appointments it starts working again. Now here I am having to cook more because of the lock down, dishwasher not working and no service calls are being made. This is the 3rd LG Appliance I have bought in 8 years and all of them so far have needed to be replaced far before what I would expect a normal time frame. If you buy one, and they offer an extended warranty, TAKE IT! You will need it.

Model LFX28978SB - For the 2nd time in the last 4 months, I have thrown away all of the food in our LG refrigerator/freezer. This refrigerator had the compressor replaced 4 months ago and then again, one month later. Now, apparently, the electrical board needs to be replaced. This is a $2,300+ appliance that is less than 5 years old. Just talked to the company that is actually doing the repair and apparently LG wont overnight the part we need because they are paying for the repair. If we are lucky, the part could arrive by Monday at 4:00. Too bad I have two kids and a husband that require 3 meals a day. As far as appliances, LG does NOT provide customers with reliable refrigerators. LG customer service is by far, the worst I have ever had to deal with. Sorry LG, but life is not good with you!!!

The frig was delivered on 5/6 and worked until 5/16. We contacted immediately and on 5/17 they acknowledged (below), however now it is impossible to reach them for any updates. I had to go buy a small fridge for milk and necessities. Dear Kristin Ayotte, Thank you for submitting your request! Your requests are valuable to us and we will address them as quickly as possible. Your request has been queued. Request Number **. Request Date 05/17/2021. Product Refrigerators. Product Number LRFCS25D3S.ASTCNA0.

Weve had our LG Double Oven for 8 months now and just discovered that the bottoms of the three (out of five) central knobs are melting from the heat... of the oven (must be). We bought the oven (model number LDG30368ST) at Home Depot. We called and got thru to the Customer Care Rep for HD in Atlanta, and she put us on to an LG rep. He told us they would send replacement knobs. We said they shouldnt send more plastic as they would undoubtedly melt as well.The knobs they sent were plastic as well. We got back onto HD and the local store Expediter helped us. He called LG and got back to us and... they dont HAVE any other knobs... only plastic made to look like stainless steel. Weve since discovered that there have been other people having the same problem who also complained and who also got the same results (or no reply at all). Now it appears our options are to continue getting replacement knobs until the warranty is gone and then paying for them, or stop using the upper oven. LG doesnt care, we bought it, were stuck with it. Poor design, insufficient testing. Well think long and hard before ever buying LG again.

Purchased stove LRG3097ST/00 in 2011/2012 at Sears. Stove broiler began coming on automatically at odd times (6pm, 1am, 3am, 7pm, etc..) some 6 weeks ago. Since then, we had the warranty servicer out to repair four (4) times. Twice had parts shipped in. The last time, the parts arrived damaged. What a mess. Stove sits unplugged from electrical outlet and gas valve shut off. Thank goodness, I had the forethought of purchasing an extended warranty on this new brand.This past Friday, we received some type of authorization (number) to purchase a replacement stove. I have been reading reviews and will not pick LG, and Kenmores will be carefully scrutinized for quality. Still have an LG refrigerator bought the same time, so waiting to see what happens with it in the coming months. Already having door closure issues. Will not buy anything made in Mexico.

This is a dream come true. Both the air filters and water filters are easy to replace. It has several drawers both in the refrigerator part and the freezer part. It is easy to remove refrigerator drawers to clean. The shelves are adjustable. The shelving inside the door has doors on both the inside and outside. You can open just the door shelf to save cold air. It has an alarm that tells me if the door is open too long. The only drawback is it is oversized. It sticks out further than my cupboards.

Im so glad to have found this. Thought I was crazy. Our LG frontload washer smells terrible and weve had service calls out 3 times for what looks like pen marks all over our white clothes. Its not a pen. The first time they said it was a drum shooting oil onto our clothes; nice. They replaced the drum. The second time, service didnt show up. The third time they said it was because the washers accumulate black slime that is accumulating throughout the internal parts of the washer and will randomly shoot out the black ink appearing lines. Do not ever purchase an LG. They make a good TV, but not washers or kitchen appliances. They also do not have service centers anywhere in our area (maybe our country?).

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.

The LG Refrigerator that I have now was already in the house when I purchased it. The compressor completely went out and we were without a refrigerator for a little bit. On the manual, theres an LG number to call for warranty, and the labor and parts were covered. It took LG about a week to fix the refrigerator. The reps came out and replaced a part. Then, they discarded another part and they had to order that. We had to wait a few days for that to come in. It has no issues now that it has been taken care of.

We bought an inverter direct drive about 5 years ago from Home Depot and shortly after we had it, it did not clean very well. We called and they came out and changed the pump and it worked for a short time. The second time they came out they looked at it but did not much seem to care. The dishwasher has not worked properly since we have had it. The dishwasher that we got rid of and was way much older cleaned better on its last leg than this one did. Do not buy LG products.

On June 7 of this year my saga with LG started. They attempted the first repair on my not quite two year old refrigerator (LSFD2491ST) which has an extended warranty on top of being under manufacturers warranty. Till today there have been 6 repair attempts plus a few more diagnostic visits and they havent been able to make it work once. Lately the technician whose name is Kevin but wont tell me his last name has become disgruntled. Has failed to show to his appointments 7 times. This means 28 hours of waiting. He has stated on his last two visits that there is nothing he can do and claims he will deem unrepairable but when I call LG they say he has not named it so.I have asked for alternate solutions with other technicians or perhaps outsourcing to authorized service providers but they just keep rescheduling Kevin who hasnt been able to fix and has just stopped showing up. They say they reached out to him and his manager but nothing happens. The extended warranty company called Warrantech states their hands are tied since they only will use LG. I am out of patience and ideas; seems this company is stalling. This has been disruptive to my family, expensive in having to eat or order out much more often, having to wait for hours for a tech that wont show up and the anxiety that it has produced. Out of patience and idea short of a lawsuit. Anyone with experience in this?

Ive now had the 2,800.00 for 5 years. Its always something. The first refrigerator they delivered had to be replaced in 2 days because it would not cool down or freeze. Then the lights in the refrigerator had to be replaced. Now corrosion in the control panel on front of door. The corrosion has now gone up so far you cannot turn the alarm off. Ive called LG several times and if I dont mind paying for a service call they will send someone out to look at it. Wish I had kept my old refrigerator I gave away. Its still working really well. No more LG Appliances for me.

After less than a year began having OE error codes appear and dishwasher stopping in mid-cycle. Did diagnostic over phone with LG and said it was probably pump. Read reviews and saw some who said they replaced pump, control board and no better. I used shop vac to suck out water, then took long time balancing dishwasher, then re-routed drain pipe up high, instead of cabinet floor. Has worked since with only filter cleaning every few loads. Still a horrible machine, but working for now. Hope this helps. Good luck. Next purchase I will read ALL reviews before buying.

Regarding Service Request ** is closed. (Reason: Discontinued Part). Local LG service provider offered 35% Depreciation amount for my refrigerator worth 31000, purchase date 8/8/2015. But I want my refrigerator part to be changed because Depreciation amount is nothing for me and its not fair. I hope LG company will not let me down. Using LG product from last 3-4 years. Very Poor service else product are very Expensive. Nishant **

Our fridge has the freezer on the bottom. It saves my back not to have to bend down to look in the fridge! We also like that it’s small and compact and doesn’t take up much space. The three shelves in the main body of the fridge serve us very well. And the shelves in the door are varying sizes and are all removable for cleaning!

LG manufactory is s good and reliable appliances. They are also stylish and trendy. I especially like the ones with the ice makers. I also like the side by side doors and the newer models. They are really terrific appliances. I love them and their electronics as well. I really wouldnt change a thing with LG and theres nothing I dislike about it. They do initiate all expectation. They are very dependable.

In July of 2010, I bought an LG LFX25961, 25 cubic feet. After 3 years, the ice maker broke down and started to freeze. The plastic had completed expanded inside. I had to manually operate the arm until this broke down too. I was about to replace the ice maker, when the freezer stopped working. I Called an LG certified repairman who showed me that the back was completed corroded causing the freon to leak. The compressor was burning hot. I was told that I could try to add freon but without any guarantee of the fridge lasting. I would be better off just buying a new fridge. He told me that most of his repairs deal with Samsung and LG which apparently are the brands taking over the big stores. I decided to buy a Whirlpool since it seems to have the least amount of repairs among all the brands. It could have been the case of a lemon, but some of my friends have reported issues with LG fridges. I was not aware that fridges need to be considered as disposable appliances and wont last more than 3 or 4 years. It appears to be the case however. I just bought a basic fridge with no water or ice dispenser. I can live without them. I will stay away from any LG kitchen appliances in the meantime and will not recommend them.

Purchased an LG microwave oven (over the range) model LMV1813S ...installed it 3 days before Thanksgiving 2014. On Christmas morning (1 month later) it stopped heating. Certified LG service repaired it yesterday with a brand new computer board and keypad (just to be safe). Worked once and then stopped again. LG will not send a new unit. Says the repair guy must come fix it again and again until he determines it is a lemon.....its brand new, 2 months old.

Not worth a damn on the inside! Three failures after warranty. Ice Maker which I replaced. Board failure which a small appliance company replaced. Now the compressor is no longer pumping. And guess what, its only a year and a half old. Last failure date - 6/29/17 just before the fourth of July weekend. So now we have to scramble to get some refrigeration. We spend $500.00 on a basic GE to get us buy until I decide what to do with the piece of crap LG that looms in our computer room like some piece of artwork! What I feel like doing is putting a rope around it dragging it down to Lowes to leave it at their front door. NEVER AGAIN!

Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

Bought our LG washer in 2007 from Home Depot. It leaks from the bottom and always smells despite cleaning with vinegar or bleach. The clothes are as clean as they were before we had this product and the leak has damaged our flooring.

I cannot believe I have been duped by LG - I have had one problem after another with this refrigerator (LFXS29766S) that cost $2884.00 and was purchased in April 2015. Worked fine for almost a year. I called Home Depot where it was purchased when the ice and water on the door failed. They said, too bad it was 13 months after purchase and they only cover up to 12 months. Water failed again and had to be fixed. Now, it stopped cooling and no fan. Every service repair company turned me down to work on this fridge because they are notorious for being as one said crappy - needless to say, I am a very unhappy person and will NEVER by an LG appliance again. (I have a LG TV and dishwasher so they have lost a loyal customer.)

On June 28, 2020 I noticed my fridge was not keeping things cold. I called a refrigerator repair company and it turns out my compressor went bad. I have only had the fridge for 5 yrs and 3 months. I called LG customer service on June 29, 2020, and was told they would replace the part but wouldnt pay for the service. It is going to cost over $600 to have the compressor replaced. I did some additional research and it appears LG has a problem with defective compressors. In fact, there was a lawsuit filed against them for this very reason. I asked to speak to a manager about the repair cost and Vergie refused to transfer me to one. She also would not provide the name of the manager that said they would not cover the repair costs. Its not like I asked for a new fridge, I just want them to pay for a problem they know they have. This will be the last time I purchase a LG product!

Updated on 4/13/2021: After 4 weeks LG sent a repairman for my refrigerator that wasnt working. He said the relay switch was bad and would order the part and return the next day. He never returned. He also said not to run the refrigerator. It was a fire hazard. I contacted consumer affairs and received a can message from lg stating they were returning the unit and send phone number name and claim # which I did. I am now using the refrigerator for a cooler I get ice every day to keep things cold. This is completely unacceptable. How would you like to be without a refrigerator for a week. I purchased this refrigerator in November.Original review: I purchased my refrigerator 11/20. The freezer works but refrigerator doesnt. Currently 60 degrees. I have contacted customer service three times and have yet to see or hear from a technician. Reference **

I purchased this LG fridge in 2014 and was very pleased with it till this past week when it has been nothing but an issue. Out of the blue it completely lost all power, no lights, no display panel, no fans or compressor. We had to throw all all the food that we had purchased for the holidays. I called LG customer support and was very disappointed, as all they could do was ask me to try another outlet and then try to charge me $125 just to have someone come look at it. They recommended a local service that was approved by them, so I called and scheduled an appointment. They came out and replaced the PCB and the power came back and the fridge and freezer appeared to be working fine.After 48 hrs the Fridge still had power but everything thawed out and all the ice melted making a mess in the fridge and on the floor. Not to mention, the second batch of food that had to be thrown out because we filled the fridge after 24 hrs when it appeared to be working. When I called customer support, they were zero help and told me I had to deal with the repair service that made the repair. Of course it was a weekend so I had wait another two days. When I got in touch with the repair company they told me that if it was a sealed system or compressor issue, they could diagnose it but were not authorized to repair it. So basically I wasted my money, because the repair company that LG told me to call is not authorized to make the repair.When I called LG customer service back, all they told me was that they could schedule another LG repair person to come out, which I would have to pay another $125 for, to diagnose and make the repairs. I complained about having to pay another fee when if they referred me to the correct repair service to begin with, I wouldnt have had to pay the second fee. Their response was just that they were sorry and there wasnt anything they could do. After complaining and continuing to ask to speak to someone else I was put on hold and when they came back, they told me all they could do was file a formal complaint to upper management about the incorrect referral but I was assured there was no guarantee anything would happen or that I would even receive a followup call to resolve the complaint.I was very upset to find out that this seems to be a common issue with these LG fridges. A quick search on the internet and speaking to the repair service, they see multiple calls a week on these LG Fridges due to bad PCB and or compressor failures. It is nice that LG warranties the compressor for 10 yrs, however its, disturbing that they all seem to fail before 10 yrs and the warranty doesnt cover the labor or help with the hardship and loss of money as a result of the fridge failing to work.The worst part of the experience has been the support from LG. Im not a qualified technician but Im pretty handy and can diagnose most problems. When talking with LG customer support they have zero interest in hearing the symptoms and the troubleshooting that has been done to try to work through the issue. As soon as they are done with their pre-determined check list of questions, they quickly rush you off the phone to schedule a repair man to come out which of course they charge you for.

I like my LG refrigerator model because the three freezer drawers are below the refrigerator. The freezer compartments do get smaller the lower the draw is because of the internal machinery of the refrigerator but that is easily overlooked. I think the drawers, especially the front faces of the drawer, need to be a sturdier plastic than what is provided, but overall, I’m pretty happy!

Washer is only 2 months old. Clothes do not get clean. Huge amount of detergent residue is left on clothes even after running 2 full cycles. Now clothes and comforters are literally ripping in half. Repairman found defect in the tub ring causing the rips. Neither LG nor Best Buy will allow me to return it for a different model. Im stuck with an 800-dollar washer that cant clean and needs a repair at 2 months old. I will never buy LG product again.

Bought the top-loading Inverter Direct Drive about 3 years ago. This is the biggest POS appliance we have ever owned! Washer gets unbalanced with almost every load - no matter how small or large. It takes a LONG time to wash any load. The display may say that its a 52-minute load. Thats ONLY if you monitor it getting unbalanced or shutting off completely. It mostly gets unbalanced at 34 minutes remaining and at 11 minutes remaining. Unless you use the bulky setting, you get next to NO water in the tub. And the very WORST PART is that it has RUINED countless shirts, pants, and shorts. It will put dark, short streaks (stains) ON YOUR CLOTHES THAT YOU CANNOT GET OUT. We have washed the Maxine-stained items up to six times using a wide variety of stain removers and NOTHING works. We wound up throwing items away after this machine stained them. Now we turn everything inside out. We hope to be moving soon and will GLADLY leave this machine behind. What a HORRIBLE appliance!!!

I liked the finger proof texture. The body of the fridge had the silver style. Really looks good in my kitchen next to my other similar style appliances. The refrigerator section holds a lot more than the refrigerator that it replaced. But I disliked the drawer on the bottom. It seemed not to hold much and everything just ended up being piled on top of each other. It just wasnt as convenient as I thought it would be for my size family. So I started looking on reviews about other brands. LG has always had a good reputation on other products of that brand I own. Ive had some good luck with their brand but all in all I think I will be looking into other companies next time I need a refrigerator.