For the past hour I have been reading about unsatisfied customers with the same problems with the linear compressor. Since 2011, we also have lost numerous total food items, ice maker freezing up and plugging the chute, water dripping from the dispensers and the control panel peeling as well as the load and vibrating compressor noise. I eventually removed the little tray in the dispenser so I could monitor excess water leakage to immediately clean up. Also with the control panel peeling with possible water seepage, now some of the functions on the control panel no longer work.Two other family member also purchased this same model at the same time not knowing all these eventful problems. We all have experience the same problems. Removing all the food contents and unplugging the refrigerator 2-3 times a year seems ridiculous and also trying to remove the frozen water buildup that plugs up the ice dispenser is a pain.I see the same over and over form response from LG which tells customers to contact them, but I have not read if any of these hundreds (maybe thousands) have had any resolution. I know there was a Class Action Suit and Settlement Clark v. LG Electronics USA, Inc. Case No:3:13-cv-0485-JMJMA for models sold before January 2014. Why hasnt LG been made responsible to rectify this compressor problem. I too will never buy nor recommend an LG Refrigerator to anyone.

I’ve had my refrigerator for 9 years, the ice maker quit working within a couple years, now the compressor is out. It’s been out for 6 weeks, it’s still under warranty. I’ve been told that they don’t last over 10 years. I’ve been in contact with LG several times in the last 6 was. Every time I call I get a different excuse why they haven’t sent the confirmation letter to get it fixed, total run around. First they told me they sent it, a lie, all I’m getting is lies. I’ve lost everything in my freezer. Very, very poor service. If you’re going to make and sell then you should stand behind it. NEVER again will I buy an LG product and I’m telling everyone I know. Now they tell me it going to be at least another 7-10 days.

After the freezer broke the fault has been diagnosed to a small leak that the technician cant find, He said LG would replace the fridge with new one. After all its only 2 yrs old. Still 3 weeks later and being told by LG for me to call the tech for the report and find out what is happening.... Promised phone calls never returned. LG Lifes grumpy.

We purchased a four unit package. Refrigerator, dishwasher, microwave and stove. The other units are great but the ovens (both top and bottom) fluctuate so much in temperatures that it takes fifteen/twenty minutes longer to bake anything and then it comes out dry and hard. A service technician replaced the control board but failed to check if it fixed the problem. I purchased a digital oven temperature probe to check it myself. It overshoots the temperature by ten to fifteen degrees and then drops fifteen to twenty degrees before it kicks back on. This cycle continued for over two hours until I finally gave up in disgust.

After reading the other reviews, I felt compelled to write a response as well. The dishwasher does not clean the dishes and I rinse my dishes before I put them in. The odor has never gone away as well and when I read that someone had done testing and the dishwasher is off-gassing, I was really annoyed. Good luck on the 4 year extended warranty because LG sends someone out to look at the problem. They call tech help and say the problem is not covered under the warranty. Does anyone know how to fight LG on this problem? It seems there are enough of us who are fed up with their products. I also have a LG French Door that has a foul odor as well. I am really disgusted with their products.

I have contacted this company over 20 times in the last 11 days to get my refrigerator that’s less than 60 days old fixed or replaced. Water and ice maker stopped working and then the unit stopped cooling. They want to keep “sending” Casper out here to fix it. No one shows up!!! Then make me wait longer. Lost 3000 for refrigerator and then lost 1000+ for foods and they just keep playing games!!! Lawsuit coming. I’m done!

I recently dismantled our LG front load washer piece by piece to locate the mold smell that had been permeating our home for about five years and this is what I found.

The Washing Machine actually adds minutes and takes forever. We are careful to balance the clothes and only fill half-way and this damn error code keeps flashing. The machine stops and fills with water. Service people are useless. We just bought this machine a few months ago. Now my wife and I have no choice but to do our laundry at a Laundromat. DO NOT BUY THIS MACHINE. It is a piece of crap.

I have an LG side-by-side refrigerator. Keeps freezing up. Ive had service work on it. I have changed the parts out on it, put new parts in it and it continues to freeze up. I have called the service people about it. No one wants to seem to help me and I too have had a bad experience with LG and I would not recommend to buy LG products to anyone especially that home products as far as the stove refrigerator or the dishwasher. Im hoping that I can get this resolved or are thinking of getting people together to file a lawsuit.

This microwave caught fire while steaming vegetables. We heard a snapping sound followed by the entire inside space bursting into flames. I was able to extinguish with no damage except to the microwave. Since the unit was only 10 months old and still under warranty I called LG. Their response was immediate and a technician (tech) was at our home the next day. Upon arrival and inspection he made a few comments: (1) Why did we clean up the damages inside the unit? (2) What happened? (3) I need to call home office to talk to inside Tech.He made the call as we stood there and a Tech on the phone asked him to send a video from his phone with instructions from the Tech on the phone. Once completed he hung up and said this unit is fried and needs to be replaced but two Techs from home office had to review. Ten minutes later they called back saying it was customer error due to GREASE FIRE and they would not repair or replace.My only choice was to escalate the claim to LG management which I did. After sending them store receipt I asked for the denial and reason in writing which they absolutely refused to give me. The next day they emailed me to say they set up a Return Authorization Review and I should hear from them within 2-3 business days. It is now five business days with no response!I went to the store where I purchased the LG microwave, gave them my notes and asked for help. Once reviewed by store and they seen what LG was putting me through they said they would replace the unit. Would you buy another LG product after reading about this runaround? I would not but I certainly will purchase again from Best Buy as they stood behind a product that the manufacturer, LG in this case, would not.

I bought the machine two months ago and noticed my white clothing was coming out gray. I changed the soap and the settings (chose hot and heavily soiled), and it’s the same thing. I opened the machine during the wash cycle, and the water was consistently cold while the water in the sink by the machine is very hot. The technician from the store where I purchased the machine came out and found it working correctly; however, he also agreed that the water would not get hot. I called LG and discovered that the CW in the model number stands for cold water. In other words, this machine is designed to use lukewarm or cold water. That’s strange! I thought hot water was helpful in the washing process. I am now doing battle to exchange this ridiculously designed machine for one that will actually clean my clothing, and I wont give up until I have a replacement. No one in the appliance store understood what CW meant. They thought the W was for white in color. Good grief! By the way, the dryer isnt wonderful either.

I bought my LG refrigerator five years ago around 2013. Within two years the compressor failed. LG replaced it and paid for labor and parts. Now 2018 compressor fails again. LG sends me the parts and says it’s up to me to get it fixed but the compressor is under a 10 year warranty for parts not labor. Problem is nobody wants to touch it. I’ve continually asked LG for help and they refuse. Worst customer service and refrigerator I’ve ever bought. Cost was over $2500.

Bought an expensive LG French Door refrigerator back in 2018. In March 2020, it started making a loud grinding fan noise. We called out a technician, who apparently ordered the wrong part. A week later, a different technician came and installed it, apparently not noticing that it was the wrong part. Immediately after he left, we started getting an error code. The only way to get the fridge to still cool is to constantly throw the breaker every hour or so...and today we found out that the new replacement part is on back order and wont come for almost two months. Im mystified why LGs parts are so easy to confuse...before we called the technician, the fridge was at least working. Now its pretty dodgy. Something this expensive shouldnt break within 2 years of purchase...

Every so often greasy black stuff gets on our wash. I think I found the problem. Inside the tub there are three plastic pieces with little rollers on them. I removed them and found lots of black slimy stuff built up. It was really gross. I cleaned them as best of could, but we probably need to get rid of this washing machine as it ruins so much clothes. It is not worth it any more.

Bought the washer. Washed 1 load then it wouldnt drain. I live 100 miles away from the Menards.com I bought it from and I am an OR trucker and had to go back to work the next day so I called and they refuse to replace it and LG cant find anyone to fix it. New washer and no one in this state can repair it?

Keeps even temperature, easy to clean, very spacious. I liked the finish on it. Looked well with other appliances that I already owned in my kitchen. It had a nice price point to it, and I had an LG phone that I liked once that made me find the brand to be trustworthy. It absolutely has met my expectations, also I would recommend it, am surprised to have seen an LG fridge as I wouldnt of associated the brand with major kitchen appliances offhand. But more configuration options with the inner shelving. Perhaps offering even more choices in finishes than standard like fashion colors or a retro shape to it like a fifties kitchenette design.

The original was a Samsung which was replaced as it was new and junk. The LG has nice, clean operating features and reliable and never an issue. Loads are clean and spun out very well and no noise. You would not even think it is operating as it is so quiet. Ordered the pedestals as well for the front loader and second best item with it for storage. Give a full 5 star Rating.

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we havent had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

We purchased LG appliances in October 2008 - a beautiful side-by-side fridge, a 5-burner gas range, microwave/hood, and dishwasher to the tune of almost $5,000. We have had nothing but problems with the dishwasher since day 1. LG replaced it once, then replaced the heating coils and then stopped responding to our requests for help. I loved my range. That is until the knobs started falling off and we would smell gas. The range was not even a year old. LG sent someone out to look at it, who told me the burners turned on okay and there was nothing they could do. I contacted LG, explained that the gas would turn on from just brushing by the range and we would not know it until we smelled gas. They agreed to send replacement knobs. I noted that, in the subsequent model, the stems and knobs had been redesigned. I assume because this was a universal problem.I continued to complain about the safety; however, once I explained that there was no safety issue if the knobs were replaced, LG agreed to continue to send me new knobs whenever needed. Since that time, I have called about once a year for a new set. I contacted them today and after over an hour of arguing, was disconnected after being told the stove is out of warranty and they will no longer replace the knobs. I explained that I paid $1,500 for this range and the complaint/concerns were raised during the warranty period. I actually had to take pictures of the online chat with my cell phone after I was disconnected.At this point, I am contemplating a class action suit primarily due to the safety concerns related to having the gas on without the burner. I refuse to pay $350 for a new set of knobs every year. As an aside, I have noted that LG has stopped making ranges.

LG is a brand I really trust that is on the cutting edge of innovation and I am proud to have in my manor. It looks beautiful in the kitchen with the other stainless steel appliances. The LG refrigerator is stainless steel which makes it very attractive and resistant to fingerprints and smudges somewhat. The cubic foot footage is excellent and it has an ice maker and water dispenser as well as ample storage space and drawers. Its just a beautiful refrigerator. I considered several brands but LG was definitely one of the most stylish looking and was fully loaded with features and innovation at a price which was very reasonable considering the others.

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

Had an issue with the ice maker so I had LG tech replace it for $243.00 but ice maker still did not work properly so another LG tech came and proceeded to break the ice gear in the freezer compartment while trying to fix it. He order parts to repair but the parts were wrong and he then told me parts were not available to repair. Refrigerator is 7 years old and after talking to executive customer service, they said its out of warranty so they are not responsible for keeping parts. I sent two letters to the President of LG USA with no response. The company has no customer service and a very poor business attitude. President does not respond to customers letters and customer service is so arrogant. The entire place should close down like Circuit City. I am personally going to tell at least ten people about my poor experience and hopefully they will tell ten and within a few years, LG will be gone. They are A MULTI-BILLION DOLLAR COMPANY THAT DOES NOT DESERVE TO DO BUSINESS IN THIS COUNTRY. BYE BYE LG. WITH YOUR ATTITUDE, YOU WILL BE GONE..

We purchased our LG Tromm 3 years ago. The first thing that happened was the boot on the opening that the door fits into ripped. It was replaced with a generic part because LG apparently stopped making the original boot. The repair person, recommended by LG, came and installed the new boot and it didnt fit properly. After he left, we did a load of wash and all the water drained onto the laundry room floor and down into our finished basement. They came back with another boot, apologized but did nothing about the water damage and the second boot worked. The moldy smell is nonstop. We do a monthly bleach tub clean and have used the pucks you can buy to clean front-loading washers, but nothing works. I wipe out the fold in the boot constantly because gunk accumulates in it. I drain the washer from the little hose in the compartment at the bottom often and clean out the trap. My clothes smell awful. Im not sure on what to do with a 3-year old washing machine that makes my clothes worse smelling than before they were washed.

Had nothing but problems from this machine, and with the service provided. Pump broke after 3 months, took 6 weeks to get someone over to fix it. Said they had no service in my area. Took 3 weeks to make an appointment, said computer would not accept, and to call back later. Finally talked to a service man on the phone, told him that I thought it was the pump, he said he thought so to. Shows up next day, yep it’s the pump. (Why not bring one with you)! Got to order one. Be back next week. Pump took 2 weeks to get here. Then another week to get them out to fix it. (Somewhere in the process. I went out and bought a cheaper washer, just to please the wife). The old pump had a straight pin in it, shut it down. Ok, now, after having the washer for over a year, the washer will never just wash the cloths, it stops with a UE error about every time. Took the wife 8 hrs to wash 1 load the other day. Got my service man on the way to try to fix this problem. Let you know how it turns out.

Absolute worst customer service ever. $3000 French Door LG Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period, $300 worth of food in the trash! Had to purchase a repair plan for $450 to get it fixed. It is the seal system that is causing the problem. Nobody in my area knows how to fix that. I have asked for my money back. NO, they said. A relative of mine is an LG repair man and he said LG has been trying to hire him but he does not want to work for them because their compensation is very poor. No wonder they dont have anyone available for certain jobs. Now we are using our old LG in the garage (Im glad that I didnt throw it away!) for our food. We wanted all of our appliances to match in the stainless steel color. Stay away from LG fridges. We also have stove, microwave, dishwasher, washer and dryer. Those have worked great so far!

LG true balance washers are a joke. We spent a ton of money on this unit and it rarely finishes a cycle. It has a large capacity but you can only wash a few items at a time if you expect a cycle to finish without getting the UE message. Had them out many times and all they can say is we should sort our loads. Worst purchase ever and we will never buy LG again.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

Bought a Kenmore elite French door refrig made by LG. It had 4 problems within 1 year. All problems are related to freezer fan. Error code ff. Sears covered the first 3 repairs with warranty and gave up on the 4th repair. We switched to another lg French door lfx31945st. About half month passing 2 years, it showed error code rf, refrig fan problem. Temp in refrig is not even. Some are frozen, other stuff are over 40f degree. I just ed called repair for $274 to cover under $500 repair cost for a year. Not fixed yet. Never buy lg again!!!

It is an LG REFRIGERATOR. It is double door and bottom freezer. The right door when opening, the inside of the door that is plastic has come away from the door. The repairman has been there twice to fix. It has broke again. I am hoping for my parents sake that the repairman that is coming again will say that we should get a replacement fridge. We are very frustrated in this LG fridge.

I had purchased a Sears Kenmore Fridge model #795.74023.411 in August 2015. Sears had recently gone out of business here in Canada. This fridge had cost almost $3000.00 and was manufactured by LG. I had contacted LG who suggested a LG certified service person. Service person attended and I was told that the compressor was broken and that the cost to fix this fridge was $900.00. I had called LG several times and they keep telling me the same thing. We are not covering this part under warranty because this is the agreement we had with Sears. I had also tried escalating this within LG and each person I talk to theres no point of escalating it further because theyre going to tell you the same thing. I asked LG if its normal for a $3000 fridge to only last 2 1/2 years and they stated it must be defective. Yet LG manufactured this defective fridge and they keep using the demise of Sears as an excuse to not cover this. I feel that the customer service and policies at LG are pathetic. I have now been without a fridge for almost 6 weeks as I cannot afford to pay $900 to fix this, nor do I feel I should have to. LGs customer service is pathetic and their products are garbage. Stay clear of LG.

LG Tromm--I have spent hours on several occasions looking on the Web to find a solution to the stinky problem this washer emanates. It is horrible! I have done everything you are supposed to do plus more. I actually dry the whole tub and gasket after each wash and the smell is still horrible. LG needs to stand by the many consumers that trusted their product and fix the problem at their cost at the very least for all our pain and suffering! It makes me sick to think that they have been allowed to turn their backs and not worry about the consequences.

One of the dangerous times was when I woke up in the middle of the night smelling gas. The knob on the stove for the burner had turned on slightly without my knowledge. The whole house was filled with gas. This happens frequently but I am normally aware of it when it happens. Any time I lean against the stove or I am trying to clean it, the knobs turn on. This would be EXTREMELY DANGEROUS WITH PETS OR SMALL CHILDREN.

My compressor failed while my family and I were out of town recently. We lost everything that was in the freezer section and also everything on the refrigerator side of the unit. The process of getting the compressor fixed through warranty services was extremely easy. It was fixed within a week. But, I had estimated to the LG customer service rep that I had lost between 250-300 dollars in meat and fish that I had in the freezer along with all of the contents of the refrigerator side. LG sent me a check for 150.00 which helped with the loss but did not replace everything that was lost from the compressor failure. So, I was displeased in the fact that I had to replace what was lost even though it was not my fault and LG should have replaced the contents completely. Richard

LGWT1101 - My sister purchased this washer about 8 months ago. Initially, it seemed like a great washing machine. However, I started to notice that my clothes were not clean. There were streaks of detergent on my clothes and it started to, for some reason, rip my clothes. I have changed the settings on the spin cycle thinking this might change things but to no avail. Pants have been ripped, undershirts and most recent a jacket that I paid a lot of money for. What is going on this this washing machine? There is little to no water, and the wash cycles take hours. This is worse than the laundromat! Don’t buy LG, no good. Lifes NOT GOOD LG!

LG LFX25971ST Refrigerator. Biggest piece of junk I have ever purchased. And, LG has the absolute worst customer service, ever. I decided to replace my spec house cheap refrigerator with a very, very nice one. I had always bought cheap ones in the past. In 2009, I spent over $2500 on this refrigerator and after 7 years and 2 months, the very cheap and chintzy compressor went out on it. This is well over a $1000 to fix. They knew their compressors were junk, so they replaced the rotary compressor with a linear compressor a year after I bought this thing. Now, I have to decide whether or not to dump $1000+ into this one or get a new one. If I get a new one, I will be throwing away a beautiful looking, fancy, worthless $2500 frig. Note - I bought the cheapest side by side (Admiral brand - Montgomery Wards) frig I could find back in 1997. That frig is still running. I bought a spec house with the cheapest GE frig in it, and that one is still running. The newest, nicest, most expensive appliance I have every purchased is dead. As a door nail. And, LGs local service stinks, too. I asked them how much the compressor would cost me and they said around $600. I found them online all day for $200-300. I sent a note to LG (mind you, you cannot contact the company directly. They have a call center in Romania, I think...) and they could care less. I got the most patronizing note I have ever a received. I will never, ever, ever, buy anything LG. Look at the reviews on this site. Look at the class action lawsuits against them. Dont go by the reviews on their site. They edit them. Worst company making the worst appliances, ever. And. make note, that they make a majority of Kenmore Appliances, as well.

I am very pleased with this refrigerator. The capacity is excellent as well as the many adjustable shelves. It is great in appearance and is easy to maintain. I change the filter as required and assure all maintenance as required.

This is by far the worst dishwasher Ive ever owned and was the most expensive one! The tines constantly collapse and allow the dishes to tip over. The soap dispenser door is tricky to get closed. Sometimes it wont dispense at all. If the door does come open usually only half the soap is dispensed. It doesnt clean anything. We practically wash every dish before loading, and when you go to unload, half are still dirty. The upper rack will not hold any sized glass or cup well. They constantly tip over. This dishwasher has broke more glassware than you can imagine. The lower rack doesnt want to roll in and out without coming off the track. I hate this dishwasher.

We have a LG French Door Model LFCS30726S, 2 1/2 years old. Stopped cooling. Called our usual service technician. They came out. Said the compressor was not working. Since the compressor is on a 10 year warranty called LG. The first person I talked to was so very helpful. He managed to set an appointment for 2 days, between 12-5. On that day we were at home entire day waiting. At 4:45 pm I call LG again. The man checks on status. Says the service technician was at his 2nd to last call for the day and would still be there. NO SHOW. Comfort Care Appliance did not call. Just did not come. I call LG again the next morning. They said that the call was rejected and I would have to wait 3-5 business days for another service company to accept the warranty call. My call was then escalated to another level, now the next person at this escalated level was NOT helpful. I got angry at this point. And was hung up on.I called back and was then told that Comfort Care had rejected my service call at 11pm the previous evening, that was 6 hours after they were suppose to be there, and there was nothing I could do but wait for 3-5 days for another warranty company to take my call. We paid over $2,000 for this refrigerator and it was only good for 2 1.2 years???? I must say that the service people who first answer the phones did all they could to take care of me, the person I was escalated to was NOT. I could live without a washer, dryer, stove, microwave, dishwasher, but when your refrigerator goes, you are reduced to coolers and neighbors generosity. It starts to get old after more than a couple of days.

Bought model # LMX25964 refrigerator in August 2011. As of May 11, 2015, this appliance just stopped working. Since very few appliance repair businesses are allowed to work on LG appliances, we called LG customer service. Here are directions we were given: Unplug the fridge. Wait awhile. Plug it back in. Open and close the two freezer doors three times. Now, wait 24 hours before opening the freezer again. (am guessing this is when the Voodoo Doctor will visit). We are in that 24 hour wait as I type. Will NEVER buy another LG product again.

Our french door refrigerator stopped working after 2 years and will need a new compressor. It sounds like LG started using a higher efficiency compressor a few years back that hasnt held up well. The replacement part is on order and we will be without a fridge for at least 1 week or longer. In the past, we have purchased much less expensive brands and never had this type of problem. Although the compressor is still under warranty, we are being told that we will be responsible for the hourly service charges. My advice is to avoid LG refrigerators - we will in the future. I have to believe that there are more dependable models, particularly at this price.

I have Model ldt5665st. It installed easy, looks great. When it works it does an ok job with everything but drying. I did say WHEN it does work. The button panel will stop working. Usually I have to go down, turn off the breaker over night, turn back on in the morning and it will work. I had the install company come out a few times and power is going to it as required. It seems to do this every few months and as soon as I start making appointments it starts working again. Now here I am having to cook more because of the lock down, dishwasher not working and no service calls are being made. This is the 3rd LG Appliance I have bought in 8 years and all of them so far have needed to be replaced far before what I would expect a normal time frame. If you buy one, and they offer an extended warranty, TAKE IT! You will need it.

I have a glass top double oven range. I had issue almost from the very beginning. First off the knobs turn too freely and have started a couple small fires due to this. Just having my dog walk by and bump a knob with his tail turns the burners on. The biggest issue Im now facing is that my right hand burners will not turn on unless the left hand burners are also on and even then they only produce high heat. I tried to get my issues addressed while the appliance was still under warranty but LG is horrible to deal with. They requested a copy of my receipt which I provided but unfortunately they dont have people smart enough their to read the receipt where my range is clearly listed. I have given up dealing with them and will end up just replacing this hunk of junk and will never buy another LG and recommend everyone else avoids them too!

I purchased a LG French Door Refrigerator through Costco in December of 2015. The refrigerator completely stopped working, it has a completely closed system so very hard to see anything. Called for help on March 11th, 2017, 15 months after purchase and still in two year warranty period. After much BS they finally agreed I was still under warranty and sent out a service request. I live in a county of 500,000 people. They had ONE service person for this entire area. That person called late that night to say they were not doing this anymore, could I call LG? I did, I am now waiting for someone from out of this area to come work on Refrig. Its been 5 days, no call. Will call Costco tomorrow and see what happens next. LG clearly has NO interest in caring for its products if they have ZERO technicians in a community of 500,000 people. DONT PURCHASE LG!!!

Purchased LG dishwasher about 15 months ago. After installation, we noticed a burning odor when it was on the drying cycle. We assumed it was just the new smell that would soon go away. It never did. After about nine months, we noticed an error code (hE) and that the dishes werent drying well. Called LG and got a local repair company to come out. They replaced the motor assembly, but the code was still there. Had the repair person out again and they replaced the circuit/control board. Nada. Called again, just days before our one-year warranty had expired and they came out to replace the motor once again and this time it worked. No odor.About a month or two into the new motor, we noticed the burning smell again. This morning, the (hE) error code was back. Im not expecting much response from LG after reading the other posts listed here. Fortunately, I purchased a 4-year extended warranty from Home Depot, so guess Ill have to start wrestling with them! I wish I had looked here before I made my purchase. Just to be fair, we bought a new LG washer and dryer at the same time and have been quite pleased with its performance.

PROBLEM DATE 6/1/18, PURCHASE DATE 2/12/17, PAYMENT AMOUNT 2,432.59. Purchased the LG Refrigerator from SEARS in 2017. Contacted LG at 1-800-243-0000 on 6/1/18 at 9:57 AM about the fridge not freezing/cooling. LG offered a warranty # APN & service # RNN. LG said someone would contact me to setup an appointment for someone to look at the fridge. No one called. I called LG again on 6/2/18 @ 10:09 AM. They said someone would contact me on Monday. I called Tuesday, 6/5/18 @ 5:24 PM because no one had called me. They said it was being sent to the Search Team and someone would contact me in 5 business days. No one called. I called on 6/14/18 @ 8:52 AM. They said someone would be calling me because it had not been 5 business days yet. No one called me. I called again on 6/15/18 @ 8:22 AM they said JCS Technology would be contacting me to setup an appointment. And a new # was assigned. RNN. I was reminded that parts and labor would be covered. We contacted JCS Technology because no one had setup an appointment. There was no answer. I called LG and they said they had an appointment setup for 6/18/18 between 8 AM and 12 PM. No one called or showed up to look at the fridge on 6/18/18. I contacted LG again 6/18/18 @ 1156. They said that JCS would reschedule the appointment. Which was for 6/23/18 between 8 AM and 12 PM. We contacted JCS Technology to make sure someone was showing up. We got a text msg from JCS Technology stating Hi we wont be coming. They will be assigning you to another service center. Sorry for the inconvenience. They got the order mixed up. That was sent on 6/23/18 @ 10:15 AM. I contacted LG again on 6/23/18 @ 10:18 AM and they said they are sending it to their Search Team and it would be 5 business days before we hear anything. I want someone out here to look at the refrigerator. I offered to find someone to look at the fridge and they said they have a search team for that. It will be another 5 days. To sum it up, I have continued to call LG and I continue to be told it will be another 5 days. I have also been told that they have expedited this for me and that I would get a call within 48 hours. I did not get a call. I called again to only be told another 5 days. Today is July 9, 2018. Not a single Tech has been sent to even look at the fridge. I asked LG to let me find someone to look at the fridge, let me pay for it and then LG can reimburse me. LG said that is not listed in their policy and they can not do that...

I bought the washer in June of 2013 and had issues right away. It would never put in enough water to get the clothes clean. My husband works with cattle and his clothes get dirty. After the Heavy Duty cycle, the clothes would come out with mud. Always have to use the Bulky/Bedding cycle. Machine would freeze up and finally wouldnt reset.They replaced the control board and found a wire that was never installed correctly so sometimes it would connect and sometimes not. Now just this month it would constantly be uneven and finally froze up. It was the main part under the drum that controls the machine that went out. Only 2 years old and this is the machine I am stuck with. Thankfully I bought a 5 year extended warranty with it. Once that is up, I will not buy another. Cycles take forever. You get the UE Uneven Code a lot with towels. It is not water efficient when it will constantly refill to make it even, spin and do it over again because it is still uneven.

My 80 yr old parents bought an LG high end fridge 2 1/2yrs ago with an extended 5yr warranty. Nothing but problems. First was a seal (I believe) than it became very noisy, so noisy my father could hear it without his hearing aids! Now the entire fridge/freezer won’t cool! Compressor was replaced with no improvement. Now they are completely without a fridge for 3 weeks!!! They were offered a temp fridge, but there is no room for one. 80 years old and no fridge - unacceptable!!!! This fridge is obviously a lemon - they just want a new fridge and no one will help them. Very disappointed in LG and Best Buy!!!!

We purchased all new LG appliances for our kitchen 3 years ago. The stove is terrible to say the least. You can brush up against the knobs and turn the burners on. My 6 year old daughter has walked by and bumped the knob with her shoulder and turned the gas on and it was on for I don’t know how long. This is extremely dangerous. Also, I can’t even use the bottom oven because flames shoot out the back and burns my food. I bought this double oven because I bake a lot and it has made baking so much more difficult. I can not believe these stoves have not been recalled due to fire danger.

After two years of purchasing, the units (LG Tromm) started giving error codes with the door. Several parts replaced, cant fix a washer that cost $ 800.00. It has to be a way at least to fix and not to deceive customers like this.

If you want to spend around a thousand dollars for a dryer that will not dry clothes, then this is your bet. There is so much time into making you believe that it is so high tech that it will not complete the basic task in which it was purchased for. Shame on LG for even releasing this product.

Purchased LG LFXS29626 refrigerator in mid-2015, the people at Home Depot were swamped with calls today. “It’s been like this for 4 months” she said. The Samsung and LG fridges made from 2013-2016 are all failing at an alarming rate, and any retailer that carried these disasters are feeling the backlash. The compressor on mine failed at 3yrs and 2 days exactly. I had purchased a 3 yr warranty, which including the 1 year from the manufacturer but doesn’t mean 4 years total. It’s still 3 yrs total. The first line of customer service with Home Depot refused to help with anything, but as most of us have done recently, we had to escalate to her supervisor. Credit where credit is due, Sup honored the extra few days and bailed us out of an $1,100.00 repair.Your mileage may vary but my compressor (the “New” Linear Compressor, guaranteed to last at least 2 years) failed along with the start switch block and a micro leak somewhere in their new closed-loop Freon system. But here’s where the issues started piling up: there’s no compressors in stock anywhere in the US. They’ve been failing at such an alarming rate they can’t be found. And to make matters worse there is no evidence whatsoever that LG’s engineering team has made any changes to the awful design of this piece. Their materials are pitifully weak and often just pot metal, their quality control/fit is ridiculously sloppy, and their whole concept of parts design is a disaster.My neighbor has one, purchased in January of 2015. His failed around last Christmas so we were biting our nails wondering when ours was going to let go. You can set your watch to it. We have 7 people in the family, and nobody is geared up to help us. The failures are just too chaotic. Home Depot has a 10 cu. Ft. loaner (a very small 3’ college dorm size), but it stays lent out due to the recent crises. I threatened to just buy another large fridge, this time one that would last like a Whirlpool - then return it. But they’re wise to that one. The new policy for fridge returns is 48 hours. Same for Lowe’s, Best Buy etc. After all, why should HD have to pay and compensate customers for sloppy Chinese imports that we keep gobbling up at a fever pitch?A call to LG revealed there’s nothing they can do for me even if case is escalated, so it’s living out of a cooler chest for the next 3 weeks. The service tech that came to the house noted that it would indeed fail again. He was working 10 calls that day, and 7 were either Samsung or LG refrigerators. And all of those were the compressor. He knew what my problem was before he walked in, but verified it anyhow to make it official. He and I discussed the “good” fridges for future reference: 1) Whirlpool (said he rarely has issues with those), 2) Some Kitchen Aids (watch out because LG makes some of those) and 3) Kenmore (watch out again because sometimes Samsung makes certain models). 4-**) SubZero and all the high-end units, but they still fail through the complexity of design. He’s been doing this for 7 years, so he knows.But we Americans are such suckers for flashy stuff. Like $7,000.00 internet refrigerators, a 20” LED color display, LED lighting with 4 doors, 2 icemakers, shiny black finish, two freezer doors, doors within doors for the fridge portion, stereo speakers, cameras inside the fridge to see what’s inside while you’re at the store with the cell phone app. And we love to impress our friends with a huge shiny expensive fridge. The kind that are designed to break in 3 year cycles.We rotated food to an old Kenmore circa 1982 that’s still running like a champ since we bought it 40 years ago. Not too big but it helped. Shelves are broken and doors squeak, but it still gets ice cold. No people, they don’t make them like they used to. And certainly no one cares one way or the other. It’s like buying a Mercedes; you’ll get little sympathy from anyone when it breaks down on the interstate. Especially the dealer. I’ve heard more ramblings of a class action against LG and Samsung of late than any time before. I’d keep your eyes peeled.

LG Electric Range- LRE30453ST. After using the self-cleaning feature in the oven, I noticed the interior looked as if it had been chipped or scratched. I then found pieces of the enamel on the oven floor. I called LG to complain. They asked me to send them pictures of the oven. After emailing them the pictures, they came back, said that it was out of warranty and I did not purchase an extended warranty. Their conclusion was that the chipping was caused by owner neglect. I was fuming since I did not do anything to cause this. I only used the self-cleaner. I asked to speak to someone in a higher position and was told that they were the highest I could go. I preceded to inform them that I would not take that as an answer. I still have the pieces of enamel that came off. I told them that I would be contacting the Better Business Bureau and anyone else I knew to report this and they told me, to go ahead.Im stuck with an appliance that I wonder whether it is safe or not. I have a 10-year old stove whose oven looks 100 times better than this one. Unfortunately, I purchased a LG refrigerator and dish washer to match. I have been dissatisfied with dishwasher since day one, a hard pill to swallow.

To make a long story short I brought a LG French door refrigerator back in Nov of 2017. The unit stop working after 6 months it has been repaired 3 times since to this date I want a new unit repairs???

Do NOT buy a LG fridge nor use Southland Technical for after service. LG has their own service techs but they are not qualified to do compressor work. So they contract out. Last hot summer, I was given the run around by LG for over 2 weeks to get someone to come see my broken down $3,000 fridge. They keep telling me how busy they are and finally they gave me Southland’s phone number to call. Southland came out, and $1,000+ later, I get my new compressor. Almost exactly 105 days later, the compressor broke down again!!! The service guy who came out in January told me this is the SECOND incident in last 2 days he has seen!!! It took almost 2 months for Southland to get back to me to confirm indeed the compressor had broken down again and due to some BS story, the fridge can no longer be fixed and they will have LG call me. 2 weeks on, LG called to tell me I am SOL because LG did not initiate the call to Southland and therefore LG is not responsible. LG offered me a $100 credit for my next LG fridge, REALLY!! I am suspicious it was a collision between Southland and LG to get me to buy a new fridge. Really Southland, you took $1,000 of my money, replaced the compressor. (Assume they did or perhaps an after-market no name???) And to tell me 105 days is outside the 90 day warranty period. Hands up out there if anyone knows a compressor to last only 105 days. (Yes, days, not months!!) Needless to say, never use Southland and never buy any LG products... Look around, less and less dealers are selling LG, only Costco because they do not have a service department so LG is a convenient partner for a lousy brand!!

May 2018... My almost 2 year LG French door in black stainless steel stopped cooling. Find out because there was water all over the floor from the ice melting. Lost all my food from fridge and freezer. LG replaced the compressor which lasted 4 days and went out again so of course I lost more food. Had another technician come out and took apart the inside of the refrigerator and found there was a leak. He ordered the new part and LG contacted him and told him it wouldnt be in until the end of July. LG gave me option that they would pay for the remainder value of the refrigerator and deduct the years of use or I would have to keep waiting for the part. I opted to wait for the part because they were only offering me a couple hundred dollars for an almost $3,000 refrigerator. The technician knows that this is an ongoing problem that he has dealt with with many customers around MN. I finally have my refrigerator working as of July 14... Thats 2 months without. Now my worry is for how long??? Another issue is the black stainless steel finish is peeling off of the whole set (microwave, stove, dishwasher, and refrigerator). Tiny pieces are coming off in different areas. I dont know how they can get away with this???

This LG refrigerator is huge and it keeps things cold. It is easy to clean and the freezer is ice cold. The shelves are easy to remove and put back, and its easy to rearrange as I want.

Its amazing theyve named the company LG, it couldnt be the farthest from the truth! The customer service is worst than the product if thats even possible. Spoke with a rep over the phone and Live Chat, neither were worth 1 star. Sorry I ever bought their product but the takeaway from this is, I can boycott their product and spread the word. If you want a product that works, stay away from LG! I bought the washer through Best Buys online service. Best Buys receipts fade after 6 months and are not readable. Best Buy could see the purchase online but couldnt print the order, therefore according to LG, there isnt a valid proof of purchase. While I am very disappointed in the Best Buys ability to print a receipt, at least they were willing to give their contact information and the Best Buy order number so that LG could contact them to validate the purchase. LG would not contact the manager at Best Buy to discuss. At that point, Live Chat ended the chat. Customer Service, a lost art!

Purchased a top of the line LG Linear something or other. Not going to lie. It’s beautiful. We get lots of compliments on it but just over 3 years old and it stopped making ice. Now it’s not freezing and the fridge part is not cooling enough. Milk keeps going bad. Customer service is full of it. They know what’s wrong with their product and they keep asking you to check for leaks and to reset it. They gave me 3 contacts in my area to have it checked. First contact “we don’t work on refrigerators.” I think they mean just LG refrigerators. Second one never called me back despite multiple messages left and the 3rd one, number disconnected.I finally called someone else with years of experience and he said, Check out LG online and you’ll see what that what I’m telling you is common with LG. Type of compressor is great. Saves you about 100 dollars a year on electricity if you don’t mind paying 1000 dollars to “maybe” fix it. Yes he said, Maybe LG will give you a new compressor but labor will run you about 1000.00 and I will not warranty my work for more than 3 months because it’s common for them to break down again within a year. I’m just going to buy a new one but not an LG. He highly recommended Frigidaire. Cheaper. No frills. Not very fancy but they last a long time.

Our LG LRBN22514ST refrigerator works fine, but the handles on the refrigerator AND the freezer have broken off! The handles are fine, but LG uses PLASTIC mountings that give out over time - really poor choice! Why not use metal mounts and charge a dollar or two more? Ive replaced the bottom refrigerator mount once, but now the part is no longer available - same as the freezer handle mount! Now the (otherwise) functioning refrigerator is difficult to open! Planned obsolescence? Good job at that!!

My dryer has not worked properly since I got it. Nothing is ever dry after the first try, regardless of the option I choose. I contacted LG numerous times, all to no avail. Now, I babysit my dryer and keep turning it on until my load is dry. Ridiculous.

We got our LG refrigerator about three years ago. I was very surprise when my wife said it stop working. We called LG and was told it would be $125 for a servicecall, plus labor. They sent a compressor out that morning before the service man got there. In talking with the guy he said they knew it was the compressor. It would $225 to fixed. He said he did three a day. The company know this is a problem.

After many years of being professionals in the working world, we have hit on the WORST product and service from an appliance manufacturer. Our washer was just over 12 months old when we began to experience relentless problems such as continuous UE signals, subsequential refilling of the washer tub, prolonged run times up to 4 hours, and soaking wet clothes even after the spin cycle was completed. We called LG Customer Service and were told in so many words---too bad but it is your problem.We have been Honda car owners for 30 years and cannot say enough good about their customer service and working WITH us when any problems occurred. As a result, we have told many others to buy Honda and they will NEVER be disappointed. We were just told by a repairman that the control panel is bad and needs to be replaced to the tune of $234.00. This on a washer that is now about 15 months old. Quality control must not be existent at LG. In this case, we WILL tell all those we know NEVER to buy a LG product of any sort.

Right after 1 year warranty, my washer which is upstairs flooded my downstairs. Often people think it is a bad hose. Brand new house and everything. The rear tub assembly was at fault. Just a faulty machine, lucky us. They had me running circles to try to pay a claim. Finally I just paid out of pocket to fix downstairs ceiling, electrical etc. The washer continued to be a problem, rusting on the side near the top and we would see some water running down the side. Repairman said he sees this all the time. Water will spray out the seam near the top. NEXT, Dryer runs when door is shut continuously. Just spoke to a woman who lost her whole house to fire with same problem. Going to buy simple Maytag now.

LG -LBN20511WW REFRIGERATOR - Purchased 4.75 years ago... All interior plastic parts have degraded over the last 3 years, leaving all bins, rails, shelving broken or breaking! Even go so far as the lining in the fridge disintegrating with insulation exposed! No warranty coverage, fresh food spoils after a few days! Totally disgusted... the furniture retailer where it was purchased refused to do anything, warranty provider refused to help and all communications with LG have gone unanswered! STAY AWAY FROM THIS BRAND!

1) Call to repair with $125 + tax; 2) Paid $270.16 labor cost to replace evaporator, compressor were kind of expensive for the parts still under warranty; 3) After the repairs with $405, the refrigerator only lasted 2 weeks, then dead, which was very bad; 4) Waited for 2 weeks to get a resolution before we are allowed to buy another refrigerator is inhuman. That is not the way how you treat valued customer; 5) $405 repair fee wasted.

We a LG front load machine WM3250HWA from Home Depot, washer didnt last 2 months and now were stuck with a brand new washer that does work! The washer locked and we couldnt get the door open and it was full of clothes and water. Home Depot wouldnt replace it cause it was a few days past 1 months and they couldnt fix it. I will never, ever buy an LG product.

If you were thinking of buying this washer, save your money. It is the biggest piece of junk you could purchase to wash clothes. It has given me nothing but trouble since I purchased it! My clothes come out dirtier than when I put them in. I have followed all the instructions on how to maintain this substandard washer to no avail. DO NOT MAKE THE MISTAKE I MADE. DONT BUY AN LG TROMM WASHING MACHINE!!!!!

We purchased LG front loading machine 10 years ago. For these 10 years we had 6 repaired done which cost us close to additional $1000. Today was going to be the 7 repair, however we found out that LG stopped offering parts for our model (parts discontinued). When I called LG customer service, instead of them offering solution, I was asked if I need a service to come and take the washer to a junkyard... People do not spent your hard earned money to buy from this company.

I love my new washer by LG. I can wash a queen size comforter with no problem. It get the clothes very clean. It is energy efficient which makes it a great deal. My clothes come out of the washer very dry and there are no wrinkles. The tub is a small size but very deep. It is a top loader. Great product

I have contacted customer service via the telephone and email, but have gotten nothing but excuses. Our 2-year old range is rusting, pitting and the enamel is wearing off from the grates sliding in and out. We have an extended warranty with GE, but they said our warranty doesnt cover the issues. They term this as cosmetic. We have had other stoves/ranges over the years and this has never happened. LG also states that cosmetic issues arent covered. In December of this past year, I wrote a letter and mailed it to a location in New Jersey which online had shown it as a corporate office, but never received a response. It would be appreciated if someone would acknowledge my concerns and receive some restitution. We bought five LG appliances in one week at The Home Depot and spent over $6000.00 and have no problems with the items. I hope someone could help us out!

Within 45 days of purchasing our brand new LG front loading washing machine, it began to leak water all over my floor. A few repair people came out and told me that the machine was over-sudsing and to use less detergent. They advised no more than a tablespoon of detergent - the machine still over-suds and drains out onto the floor. I have made several phone calls to LG and had several repair people out and they keep telling me the same thing - use less soap. There is no point in washing clothes and towels if you can only use 1 teaspoon of soap, the laundry does not smell good. I had a Whirlpool Duet, front loader, for 10 years and it NEVER leaked. Same laundry, water, soap, location, etc., the only thing that changed was the HUGE MISTAKE OF NOT BUYING ANOTHER WHIRLPOOL!

I bought an LG refrigerator and it was a horrible purchase. I had to have it fixed and I had to pay for a repair guy to come out six times. The last man to come out told me that the previous technician that came out didnt know what he was doing, and he was terminated because he was caught lying to customers. I was also promised by LG a voucher for thousands of dollars worth of food I had to throw out because of all the times my refrigerator broke down. I sent in the receipt and I have a copy of the email but I never heard from them again. I never received the voucher for the food. I am a single mom of four kids and for me to lose thousands of dollars worth of food is completely disgusting. I would never buy an LG product ever again. It was a fail on their part to do what they were supposed to do and its taking everything inside of me not to go to the Better Business Bureau or to contact my lawyer regarding this.

Purchased LG fridge (LFX25991st) in December 2013 for $2,500. December 2015 evaporator fan & control board went out. Cost $500. July 2017 the exact same issue. This time Sears repair parts & labor $800. Sears tech. informed us that this was a documented service alert and that there was a design defect in the air-flow cover assembly which has been corrected. Now, three weeks after the $800 repair ice maker is no longer working and the freezer is not working. There should be a lemon law for appliances. LG is a zero on customer service. This is the worst piece of garbage I have ever owned and deeply regret purchasing an LG product at all. I will NEVER EVER purchase an LG anything again.

Hi. I bought an LG washer and dryer 2 weeks ago, got it installed 4 days ago. My first wash the dryer didnt work, I kept trying but it didnt. LG sent a 3rd party tech who investigated and replaced a part (back box ) but it still doesnt work. Hes left it to a next unscheduled appointment to probe further to try and see if changing front panel will work. I paid $2600 for this machine and Im so disgusted, disappointed & frustrated with the process and the service from LG. For the price this machine is a complete failure for me. I paid for a new functioning washer and dryer and I got a trial and error piece of equipment. Im a mother to 4 school going kids and the inconvenience, hole in pocket and frustration is inexplicable. I want LG to replace this machine irrespective to their further investigations irrespective if it leads to repair or not. Because I didnt pay for a repaired product I paid for a brand new functioning product and I want one or my money back. I wouldnt recommend this machine to anyone on this basis.

Purchased thinking this washing machine was a quality product but the washer started leaking from the bottom in less than 2 years. The warranty only covers 1 year so we have to pay the flat fee of $199 to have someone come out and assess or agree to pay the parts and labour. We will never buy an LG appliance again!

Purchased washer in October. Has leaked since day one. Have tried to get it repaired or replaced numerous times and it still has not been done! No one wants to have water running on their floor every time they do the laundry. I purchased this washer from Lowes but was told to contact LG for service. Someone needs to step up to the plate to fix this issue!

I too made the mistake of buying LG appliances. My dishwasher motor has seized. Never felt the dishwasher worked correctly. 1/2 time soaking wet and 1/2 time dry. The utensil basket pieces broken out on the bottom. The machine is very loud. Takes a ridiculous long cycle of two hours to wash dishes. My wash machine is also now acting up and I am getting frequent error signs. If you want appliances to last longer than 4 years look elsewhere. Foreign call center with little to no customer service.

My 5 year old refrigerator suddenly stopped working. A technician came out the next day and determined the compressor had failed. I was shocked because compressors typically can last over 20 years. After doing some research I come to find out that this is a widespread problem with LG and possibly some other brands that use this Linear type compressor. LG knows about the problem, and continues selling this product. To make matters worse, they are or have been installing the same type compressor as a replacement which will likely fail again in a short time.LG - listen this is no picnic when you lose hundreds of dollars of food. I spent over $3,000 for what I was led to believe to be a top quality refrigerator. Though the compressor is under warranty, LG said the labor is not because its 5 years and a few weeks, are you kidding? I am not pleased to have to shell out $550 in labor on top of the cost of the lost food. If this is how you treat your customers, you can rest assure LG will not be my appliance brand of choice.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

I purchased by LG refrigerator from Home Depot in September 2018. Waited for delivery, all seemed fine. About 6 weeks later the door alarm started going off for no reason. Called LG customer service at 10 p.m. They cant help me, I have to call Home Depot! Called Home Depot. They hooked me up with repair service because its under warranty. However, they cant come out to look at it for over a week! Guess Ill have to wait and hear a door chime every 30 seconds and my Led light on all the time for a week!!! Ok, can do that. Now my water dispenser wont work, disconnected the water supply so that wont cause a problem. Ok can deal with that. Today, just 5 more days to technician time. Now the refrigerator is freezing my refrigerator drawer food and melting everything else. Contacted LG customer support and told them my story, they responded with THANK YOU. REALLY thank you for what, your crappy customer service!! NEVER WILL BUY LG AGAIN!!!

I purchase a top load washer (model # WT1101CW) from Frys electronic June 7, 2013. A year and 5 months later the main board failed. I contacted LG customer service rep to see if a warranty really does exist. To my surprise the panel only has a year warranty according to one rep (Anna) but another rep from parts (Mark) stated when, called by the technician, that the panel has 2 years warranty. I contacted LG rep to speak to the supervisor to clarify the issue but was given a run around.

I wished I can give a no star review to the LG French Door product. I bought them more than $3000 French fridge for less than 10 months and it stopped working. No cool, no freezer and non ice maker. First call went to the other part of the world and they did some diagnostic. Then told to wait 24 hours so everything would be ok. After 24 hours, to have to throw all the food. Called again, set appointment and got the confirmation email. There was nobody show up. Called again, they said it scheduled for two days later. When I ask why I got email reminder they said maybe the computer glitch that did by itself. It like a jokes. The world still quite not advanced in artificial intelligence yet. Now LG customer service is not sure if the service man will keep the appointment. If anyone read this review, please do not buy any LG product ever. Do Not Spend Money and Buy Headaches.

I have an LG refrigerator that has the known compressor issue. It failed within 3 years. Customer service was difficult to deal with. They eventually shipped part & agreed partial payment for repairs. From The LG authorized repair list given nobody would come & repair it for months ahead. I finally found a repair service available. With the consent of LG customer services I did the repair for $650. Submitted a receipt & was only reimbursed $200. Yet LG in court said “labor covered for 5 years”. Now at 5.5 years the product failed again. I spoke with customer service. They stated as an “unauthorized repair service was used all warranty is void”. Yet they knew who I was going with for the repair, have a copy of the receipt on file & previously authorized a partial labor payment. What a slippery way to get out of liability for a known product design defect. Customer services then terminated the call. If this is the treatment you want if/when your product fails, which it most likely will if it has a Linear motor, you have been warned.

Ice maker clumps, leaks, water doesnt work. Now it is 29º inside while it is set on 37. Everything is frozen! This refrigerator cost 3k! Of course all of it started 2 months after the warranty expired. I am on the class action lawsuit.

Bought a LG refrigerator Model LFX25991ST June 19, 2014 and it quit working in less than 1 year. The circuit board went bad. The technician had to replace the circuit board 3 TIMES before LG sent one that worked. After the first time I called LG to see if they would overnight the board. They ABSOLUTELY REFUSED even after talking with a supervisor. I also was told by LG that they would not pay for the food I lost. It took 3 WEEKS before the refrigerator was working again. NEVER, NEVER will I buy another LG product.

So I bought an LG Top Loading Washing Machine, Model # WT1101CW in June of 2014. After about 6 weeks the washing machine started getting uneven loads, on small batches, normal-sized batches, even just a table cloth and placemats. This now happens about 60% of the loads, if not more often. It fills with TONS of WATER multiple times in an attempt to balance an already balanced load (I take several minutes now to load the washer to make sure its perfect) and has skyrocketed our water bill. High efficiency my rear end. I was in contact with LG and they said its normal. Normal to have a high efficiency washer raise my water bill by 300%? NO thanks. NEVER buying an LG Washer ever again. Can I please have an old-fashioned, non-energy star washer that just works and cleans and has no computer parts in it?

Customer service for LG is not helpful and gives you the runaround. Most of the appliance repair companies I have contacted will not even work on LG. This refrigerator (Model # LFXS29766S) stopped working in just over a year just when the warranty ran out. Purchased from Home Depot and they are no help either. I have read so many negative reviews since it stopped working. Wish I had seen them before I purchased it.

Our 2.5 year LG LSX526326S refrigerator stopped working this morning. Its blowing barely cool air and not keeping food cold... I am pretty sure we only had a 2 year warranty and spent just under $2000 for the refrigerator back in December 2014... Very disappointing.

We bought this refrigerator in 2016. It was between this and the Samsung. I liked the looks of this one and it has a great reputation. I did not like the 3 small vegetable drawers, but thought it was minor and I would get used to it. I still do not like them. Celery doesnt fit unless cut. The only really good place to store big milk jugs is in the door which is supposed to be the worst spot to store milk. Other locations would make accessing all corners awkward. But these are minor compared to the real problem. The refrigerator stopped cooling about 4 months ago. The repairman said LG was aware that the coils had been made with inferior material so replaced it for free. (Should have been recalled before I lost all the food in my freezer and refrigerator). Since, the parts were replaced the unit has been extremely noisy. I can hear the high pitched noise upstairs from the kitchen. I called the service guy to come out again. $175.00 later I was told that it is a more powerful compressor and nothing can be done about it. I may have to get rid of it because it is driving us all nuts! Its unacceptable. Refrigerators are expensive! If this is the best LG can do, I dont want anything to do with their products!

We purchased a LG TROMM Washer in Jan. 2007 (WM2487h*M) and we should have known better as we had to trade it out within the first few days of purchase because the water was filling up in the drum after the rinse cycle and the symbol FE was displayed. Luckily, Best Buy exchanged it for a new one without hesitation and it was almost as if they had already been down this path before with several customers. Fast forward less than five years later and the same thing has happened. We just spent $640 on repairs including a new water pump, a new water valve and a new memory board for this hunk of junk of a washer. In hindsight we should have just bought a new machine as the warranties had all expired. The guarantee for the new memory board is for two years supposedly, but we have yet to see paperwork from the registered LG repairman. Although he did state that the new memory board was registered with LG. I guess well just need to keep pressing them on this until we see something in writing.

I have purchased the dual front load washer (WM3470HVA) and dryer (DLGX3471V) on Oct 24/13. This past February the extended warranty expired. Did not get my 400.00 gift card. After the warranty ran out my washer does not turn on. Had to google the problem many others are having. Need to unplug the machine, hold the buttons, then plug back in. The lettering on my washer and dryer started wearing off after couple of months. Called Sears. They do not cover that under warranty. Last night I called LG support, the person that answered my call did not know English too well and he did not know much about the products. His conversation was um, um, um. Poor customer service. This was the first time I purchased a LG and it will be my last. I have had Kenmore appliances for over 15 yrs never a problem or repair. Hoping in finding a solution for the lettering on my control panel. I will never recommend LG products to family and friends, very bad choice. In future it is best to check reviews before purchasing any products. Lesson learned!

I bought an LG door in a door refrigerator February 2015. Within a few months the compressor broke. I called LG and they refused to fix it. After numerous calls and getting the credit card company involved, who rescinded my payment, they replaced the compressor. One month later, the compressor broke again. Mind you this is happening in the middle of summer. First they couldnt get the part then they couldnt get a technician. After a couple of months and $500.00 worth of lost food (which was never paid for), they replaced the compressor. Now, suddenly, the ice maker is not working. They are refusing to pay for it and it will cost me $371.00 to replace. I called LG Customer Service and there were lies galore... Like, We will check on this and call you in an hour, we will call you at the end of business, we will call you in 48 hours... All not true. This refrigerator is poor quality at a high price. It should have been removed and replaced with the first compressor breakdown. Additionally, I also bought an LG Washing Machine. All worked well until the washboard bolts that hold this piece at the bottom of the machine gave way and during a very fast spin, spun out of control, hit the washer cover, which opened and out flew the piece. They did fix this after a lot of screaming and yelling. I would not trust their products. There are many others on the market that are manufactured with quality in mind.

I bought an LG double oven, free standing gas range about 18 months ago and recently the lower oven has begun popping loudly every time it heats or cools. The entire time its baking its constantly popping. Its loud and annoying! I would think that with a price tag of $1700 it would be made better. Its hard to imagine Im going to have to deal with that loud popping noise for the next decade or 2.

I purchased LG washer and dryer, the best in STEAM technology and thought I did a good deal. While we dont know yet if the washer and dryer perform well or not, we were shocked the first time we used the washer today to hear a lot of banging. We discovered the water tap was not open. Then when the washing was ready, it was wrinkled so we suspected the rinsing was done with warm water!! And that was true; the techs from SEARS installed the hoses wrongly. I give the SEARS install team 2 stars, thats it.Then, I called LG Customer support to complain about SEARS and they basically dont care. During the call, I discovered that the one who answered, with very lousy English, was a total ignorant and didnt know anything about a thing. It took many minutes of waiting time to get answer on what are the benefits of registering a product on the LG website, compared to not registering it..

I am extremely disappointed in the support of LG. This is my first purchase of a LG dishwasher and in the first few months I started having electronic problems. The technicians could not solve the problem after several visits and as soon as the warranty expired, they wanted to charge me several hundred dollars to continue to solve the problem.

When you pay $3500 for an appliance you do NOT expect it to break down and require the same part (that cost $240 to have the repairman fix) every 6 months. We bought the L-G LMXC 23746 at Best Buy in June 2015. In November 2016 shortly after the 1 year warranty expired (of course!) we had to replace the Evaporator Fan Motor. Since that time every 6 months the refrigerator starts to make a loud hum and we know it is burning out, AGAIN! Every time the repair man comes it cost $70 for the part L-G EAU 61505014 (Motor, DC), $50 for a service call, and $110 for labor to replace the fan. Clearly there is an issue with this LG product considering all the reviews citing the same problem. I thought there were laws to protect consumers from companies who make and sell DEFECTIVE products. But I guess we just have to keep paying $500 a year to fix it twice a year or invest thousands to replace a 2 year old appliance. NEITHER option is desirable! Disappointed with LG and with Best Buy for promoting this clearly DEFECTIVE product as a high-end REFRIGERATOR appliance.

The freezer compartment is large, lots of room. The refrigerator itself has lots of space in the door for a gallon of milk and other large containers. It has 2 drawers that are pretty big for deli/Vegetables.

The washer/dryer are quite stylish, work well. The washer is very versatile and can clean small or large loads. There are a myriad of cycles, many I do not use. There are only two adults in the household. The dryer works well and does not over dry the clothes. My only complaint is that the washer takes way too long on the normal cycle. Thus I use the quick cycle on most loads.

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

I bought this appliance less than 2 years ago. The compressor stop working right after the warranty ended. Lost all food due to LG delay in solving this. The fix from the 1st technician worked for 2 days only. 2nd technician came and fixed the mistakes from the 1st one and the issues with the refrigerator which was the compressor. LG refused to honor the 10 year warranty neither reimburse for the lost food. Never, EVER, buy any LG appliance or you will regret for sure!