Our refrigerator died right before the warranty expired ($3000 unit!). We have been 3 weeks without a fridge, lost hundreds of dollars worth of food, and are CONSTANTLY having to call customer service to get something done. The local repair service they sent out could not fix, yet I received an email from LG stating that it was fixed, and to take a survey. We speak with someone daily, and now just want them to get this POS out of our house and refund our money. So, even though they have ALL my info from registering the product.... I had to send them receipt copies. And THEN I get a return email stating, Unfortunately, I am away from my email right now, but I will reply as quickly as I can. This was less than 5 minutes after we spoke with her. After reading reviews, I wish I never bought this fridge. It looks like we will have to contact the BBB, and perhaps a lawyer. Will also be contacting Home Depot (where we bought it). DO NOT BUY LG PRODUCTS! Unless you like getting the runaround.

Bought a house with a LMXS30776S (2015) Double door fridge. Stopped cooling, Contacted LG, Parts covered under warranty. Labour is not. Paid $485 to have Compressor and Evaporator Replaced, still not working. Since then Condenser, motherboard, Defrost sensor, and other parts have all been replaced. Still not working. 4 Calls outs over 5 weeks and still have a warm fridge and freezer. Call centre couldnt care. I will fight with LG until this is fixed and I doubt I will ever buy another LG product again.

I purchased 2 sets of LG appliances. Both of the dryers have sensor drying that has never worked properly. I have called people out who tell me it is the vents that need cleared. After having that done, it still takes hours, literally to dry things. Sometimes I just give up and hang things in my bathtub to dry. I do not recommend this brand. Model DLG3744W. Purchased from Home Depot.

We bought our french door fridge in 2007. First I noticed that the shelves sag, and dont seem to hold weight very well. I had to replace the door to the pull out drawers twice, and Ive just put in a second service call regarding the ice maker. We replaced it once already, for the price of $412. If we have to replace it again, we will have spent $1,000 on repairs, for a fridge that cost $2,000. I will never buy an LG product again. And if youre thinking, maybe were being a little rough with the appliance, our family consists of two adults, period.

Model number LFC23760ST. My wife and I purchased this refrigerator with French doors and bottom freezer at Best Buy at the recommendation of the sales person. It seemed to be a good refrigerator until we used the ice maker. The ice maker is designed very poorly. As the ice cubes begin to build up in the container the ice begins to fall out of the back and underneath the freezer drawer and causes the drawer to get stuck. This happens on a constant basis whenever the container gets close to being two thirds full. Another downfall of the refrigerator is the crisper shelf and Im sure that all the other glass shelves have similar problems. From what I am able to determine the shelves are made of tempered glass. This is the first time I have taken the shelf out to clean. I did not take the other shelves out to clean, just the crisper shelf as Ive always cleaned them in place. I first left the glass shelf sit for about 15 minutes while I cleaned out the inside of the refrigerator and other parts. I then began to wash the glass shelf with lukewarm soapy water, and then I rinsed it off and let it stand for about seven minutes. There was still some water on the glass so I decided to wipe it with a clean cotton hand tower. While drying the shelf the action from slowly and softly wiping the shelf of remaining water it made squeaking sound when a glass window is being wiped clean. Then all of the sudden the glass shelf exploded on the third or fourth squeak. I mean, the glass shelf literally exploded and shattered. It did not shatter in place as a person would assume. I had glass all over the sink, counter top, all the way onto the top of the range, onto the window sill and all over the floor in all directions with the glass shards being about five feet away. I even had shards hit me on my body, arms and face, but luckily none got in my eyes. As a handy man who cleans many apartment units and replaced appliances, Ive cleaned over a hundred of refrigerator glass shelves and never once had this ever happened. Guess I should have taken pictures and send it to LG. Now I have to replace it and its over $50 but Im going to call LG and see what they have to say. If you have ever seen an opera singer singing and breaking a glass, this was similar except on a larger scale.

Purchased LG fridge LFC22770 in 6-2014. Two months ago food began to defrost in freezer. Called their service. The touted built-in diagnostic signal did not transmit a code. Was given phone number, after a 45 min. wait, to a TV repair business. What a joke. This morning we smelled burning electrical odor. My husband removed back cover and sparks were shooting out and wires had already melted. Imagine if we had gone to work or been on vacation?! Total hazard. Could have easily ignited cabinets next to and above unit. What if this had happened while we were asleep! The nightmare of the repair or replacement still awaits us as this is Saturday.

Refrigerator stopped cooling, making ice, freezing, and cooling this week. Called LG to find out how to get repair. I have to wait 5 days for service call. I have seen several people waited up to 3 weeks for parts. If this is true I will have to purchase another refrigerator.

Washing machine top load 5cub - Never seen such a terrible machine, better off dumping this and pulling the old one out of the dump, my clothes are not clean, it doesn’t get any dog hair or lint out of the clothes and have to wash 1-3 things at a time to get my nice clothes a little presentable. Remember this is the large capacity washing 3 things to become partially, not, clean!

Have been very satisfied with my LG Side by Side. Have had it now for 6 years and has worked flawlessly. Recommend this product to anyone looking for a reasonably priced fridge freezer. The automatic ice cube maker works better than any other one we have owned - never jams or freezes up and turns off automatically when it reaches setting on tray.

I purchased an LG Dishwasher model number LDF6920ST from Home Depot. This unit looks great and is quiet, however, it does not clean and does not dry your dishes. The internet is flooded with similar complaints about this model. When you call the LG service department, they are nice enough but will only offer to send a technician to check it out. What are they going to check? Its not broken! It is a pathetic design that has been compromised by all the emphasis being placed on energy efficiency.I am out around $700.00 for the unit which does not account for installations costs and the grief incurred!

I had purchased refrigerator from Brick in December for 1660.00. In a week time it started to make loud whistling noise and Brick advised that first year manufacture warranty covers the issues. When I contacted them I had been told that LG will send a person to review the issue. But the repair person showed up from Total Global (sub Contracted by LG) and advised that compressor is the issue and not repairable. Since we paid for new fridge I dont want repairing by changing new compressor and requested a new fridge as replacement. There were no follow up calls or update. I made several calls to their customer service department and been told only solution that we have to repair and awful customer service representative telling me to listen to her. My argument is we paid for a new fridge and need to be replaced not repaired.

Bought a Kenmore french door SS fridge for my son less than 4 years ago. Its made by LG. A week ago it stopped working. Had an ex-LG service rep, now an independent repairman, come out to fix it. He made 5 trips. Each time thinking it was a different circuit board after talking with the LG tech department. In the end, he determined it was the compressor that had failed. Most folks Ive talked to said its not worth fixing, just buy a new fridge. From this site, it seems that this is a fairly common problem, and that LG makes a deficient product. Every other fridge Ive owned (and I have 5 rental properties in addition to our own home) have lasted just about forever. Lesson: stay away from LG products!

I was happy with the young man that repaired our refrigerator. He was professional and completed his work within a timely manner. I was disappointed in LG for not trusting me, I told the lady the compressor was not running. The fan and lights were working, just not the compressor. The temperature in the refrigerator was 65 degrees plus. I also told her I had heard the compressor running loud a few days before and now nothing. If the lady at LG had trusted me, the part could have been ordered and here or with repairman when he arrived here the first time and I could have my refrigerator repaired and running a week earlier. I am all not happy that repairs had to be done within the first few years of owning it. I understand that this is a regular occurrence on refrigerators now. Disappointed in the integration of the companies putting in place planned obsolescence. I have a 25 year old refrigerator that is still running and has never had repairs done to it. The big profits for the companies, is not good for the consumers or the landfills. I am thankful for the warranty that did cover the parts and the lady at LG for covering the labor repairs. I am just sorry that I have to be without my refrigerator for a extended period of time.

New refrigerator, ice maker quit and while we were gone for 3 weeks, water leaked all over the floor, ruined baseboards/floor. Called for repair. Have been promised a technician and or calls for 4 days now with NO callbacks and no technicians. Weve been lied to again and again, and still no fix and none in sight. Defective product, impossible service! Never again would we purchase an LG product!

Does NOT clean clothes! Every load is 1:36 or 1:56 minutes (repairman recommend extra rinse). Washer moves from wall, dispenser doesnt empty. Clothes come out with dry spots. I was told to just wash 1 set of sheets at a time even though it holds 3. At 2 hours a load that takes all day! My bad reviews dont show up on their site. DO NOT BUY!!!

The light bulbs on the bottom of my over the stove microwave get so hot that they are melting the plastic cover that surrounds them. A hole has been burnt right through the plastic. I finally just took the cover off as small bits of plastic were falling out of the cover on to the stove. Anyone else having this problem? Let me say that my microwave is about 8 years old but everything else works fine on it, just an issue with the overheating light bulbs.

4 weeks ago I purchase LG refrigerator Model LMXS28626S/04. It stopped making ice so I called the warranty department for LG because its only four weeks old, I had to hold for over 40 minutes to speak to a live person that was not able to schedule a service call because they did not have anyone available and it will take over a week for someone to maybe call me, No one has called me back, I was told they had no one available in my area so they would have to send a non LG tech out to try and fix it but can not let me know when they will be able to come. Customer service was RUDE!

Updated on 05/10/2019: Where do I start! First of all, I stand behind my comment to stay away from LG! I have my 1st replacement compressor after 3 service calls and guess what?? It DOESNT WORK!! Keep in mind it has taken over 3 weeks to get this far with a refrigerator that is less than 2 years old! Id like to say that I am surprised! 48 hrs after the repair with a bottle of water in the refrigerator and a bottle in the freezer, neither are cold let alone frozen. LGs response was.... What is the temperature of your refrigerator? Are you kidding me? I just told that it wasnt working and that is the response I get?Needless to say I am still waiting to hear what the next steps are because I was told that I dont qualify for a new refrigerator. There is a process that they will not elaborate on that needs to be followed and apparently it starts all over again with what is the temperature of your refrigerator.... WOW!! It is absolutely ridiculous! It should start with... I am so sorry for the issues this is creating and we will put a rush on another replacement compressor and schedule a new service date for the install immediately. Then it should be proceeded by... If we are unable to fix the issue we will STAND BEHIND OUR PRODUCT AND REPLACE IT!!! I think they need to take an ethics class and learn how to handle their business. RUN!! STAY AWAY FROM LG REFRIGERATORS!! Personally, I will never buy ANY LG product again.Updated on 04/27/2019: I am on round 2 of trying to get the faulty compressor replaced with a new faulty compressor in my LG refrigerator. Oh yes... I said it!! They know the replacement compressors are faulty and are continuing to install them and forcing people to deal with their unethical business practices!! They were supposed to replace the pathetic compressor on the first appointment but chose to lie to me and schedule a diagnostic first even though I had already agreed to pay for the repairs on the off chance it wasnt the compressor. Thats completely impossible by the way with all of their known compressor issues. The part that makes me extremely angry is the service tech had a new compressor in his truck but was unable to install it unless it was sent by LG specifically for my job or he would not be paid for the repairs.Now I get to sit and wait for an undetermined amount of time until someone in their scheduling department decides to call me back to schedule the next appointment. I even tried to schedule the appointment directly with A & E (who LG uses for repairs) and they cannot help me until LG does their job even though EVERYONE KNOWS that the compressor is bad! This is absolutely the most horrifying thing I have ever heard of and a class action lawsuit could not be more fitting for this type of behavior! I will never buy another LG product and have made it a mission to tell everyone I possibly know how unethical they are and to stay away from their products!! This type of behavior will end up destroying this company and they deserve it!Original review: They know they have a compressor issue with my model of refrigerator and have already been to my house once to replace the ice maker. My refrigerator is also less than 2 years old! Now, they will not even schedule a repair without the serial number (which they should already have from the previous repair) and could care less that I am without a refrigerator and have water all over my floor not to mention that it has ruined everything in my refrigerator and freezer! To say I am unhappy would be an understatement!!!

LG microwave quit working 1 1/2 years after purchase! I also bought a refrigerator at the same time!! Called LG support and was given a number for a repair service. Called Tarheel Appliance and Repair and was quoted $70 for someone to come out plus the cost of repairing the microwave which was going to put the cost well over $100! Tarheel Appliance suggested that I call LG back to see if they would extended the warranty since the microwave was just out of warranty. I was told that the warranty would not be extended!! Do not by an LG microwave! Quality is not there!! My previous microwave I had lasted over 15 years. I also bought a wireless LG headset that has quit working in 6 months too!!

It was on sale and I had the extra money at the time and I have to take advantage of the sale at the time so I went ahead and bought it. Sleek general design and finish to give me the feeling of middle class home and in that case reminds me to do a little better so I can get the smart fridge again. It even suggested things for me and was just all around wonderful. I really do miss having the ultimate control not just a fridge.

My refrigerator was purchased in August 2017. Now 13 months later this 1200$ item died between 5:30 in the evening and 8 pm. It was dead. I have called LG every day since and get sent from one person to another. They did not even have a tech in my area, small-town in AZ. Finally got one out a week later. The main board went out. 400$ plus for the part, 4 to 6 weeks to get one. By the time Im am done, if ever it will cost almost as much as mine did new for the repair. Stay away from LG!!!

Purchases an LG Refrigerator in June 2020. Refrigerator started making loud knocking noise. Reached out to Customer Service and they said they can come out on January 4th. Next day I wake up to an error code on the refrigerator and run a diagnosis through their app and tells me the fan motor needs attention, so I call back to see if I can get an earlier appointment. I am told they can cancel the first appointment and get me another appointment set up. So they do and now they are telling me they cant come out until January 5th. Service representative supervisor has zero cares and wouldnt even give me his name and cant understand him at all during the call. I asked to speak to another supervisor that I can understand and refused to transfer me. Then proceeded to ask to speak to his supervisor and he says he can have one call me back but cant promise if I will get a call back. Horrible customer service on their part and I am now hoping my fridge does not go out before they come out.

I hate LG, worse company to deal with when you need customer service or system repair. 69 days and still no resolution on my $2,900 refrigerator. After 1.5 years the unit quit working, after 50 phone calls and several attempts to fix their unit I still have no solution. They suck, they don’t care about the customer, they keep escalating my case and each time it takes 3-10 days to get an answer. They say they will contact me and they never do, I have to call them 3 times a week to keep things moving.Missing time from work to be home for repair people, they made a mess in my house. Open the system under pressure and sprayed refrigerant oil vapor in my kitchen and dining room… They don’t care about the customer at all… Keep apologizing on the phone, yet their action reflects zero effort to correct their defective unit. All the local LG service companies refused to work on their product, Technicians told me they can’t fix it and they will not touch an LG refrigerator sealed system. I have to say it’s the worse customer service experience of my life, I am so mad… Who can live for over two months without a refrigerator?

My husband and I bought a house with a LG range already present in the house. After using the convection oven for about ten months I noticed blue specks in our food. I investigated the inside of the oven to discover the blue enamel was peeling. I called a repair company who called LG, they requested pictures be sent of the oven. LG said they would provide a partial refund if we could produce a receipt for the range since it was out of warranty and irreparable. We can not produce such document because it came with the house. I demanded to know if the paint we digested was toxic, the customer service rep said he would find out, but would not pay for the stove.Another week (three now) went by, I have a recorded message from another customer service rep stating they will not pay for the range and also could not tell us if the paint was toxic for another MONTH!!! Because it was made in Korea!!! If the paint is toxic, we will be dead in another month I guess. Any product used for cooking, peeling paint containing unknown substances from Korea MUST be recalled!!! LG may refuse to replace my range because I dont have a receipt, but they should at least offer to pay medical bills for blood testing of the four people whom ate the unknown substance in their Korean enamel.I wanted to help others avoid this same trauma so I took to Facebook, where LG accused me of spamming and blocked me from their page to hide this toxic secret. I also still have this message saved to my phone. Like every other complaint on this site, I am sure they will say they take pride in their product and refer me to the website. The fact is the website, the company, customer service, no one knows or cares what we ingested and until this is fixed this product needs to be taken off the market.

Fix for mildew smell in LG washer: Use a half cup or so of plain old cheap vinegar in every load. It takes the smell away. Add it with the detergent you use. We use 2 or 3 cups in heavy loads of towels. Our old top loader, my mothers front loader, and our new LG all needed it. Nothing we ever did took the smell away. For us it was a combination of the water in our town and our washers. Just try it. Your clothes will not smell like vinegar. We hated that smell and this fixed it. Anytime we forget to add it, we get the smell again. A gallon of cheap vinegar costs 2, maybe 3 bucks at the most? Seriously, try it on a few loads of towels and youll be happy.

Purchased LG fridge (LFX25991st) in December 2013 for $2,500. December 2015 evaporator fan & control board went out. Cost $500. July 2017 the exact same issue. This time Sears repair parts & labor $800. Sears tech. informed us that this was a documented service alert and that there was a design defect in the air-flow cover assembly which has been corrected. Now, three weeks after the $800 repair ice maker is no longer working and the freezer is not working. There should be a lemon law for appliances. LG is a zero on customer service. This is the worst piece of garbage I have ever owned and deeply regret purchasing an LG product at all. I will NEVER EVER purchase an LG anything again.

I like the freezer, fridge, multiple shelves, the shelves slide out to be cleaned and so do the drawers. There are four drawers including a cheese drawer specifically. I would put an ice maker in it. Also I would put a smart system into it to tell you when youve left the fridge open or tell you when its not working correctly and I would include freezer trays with purchase and water filter along with a digital thermostat. It has met expectations. I was very happy with value and price overall. This fridge is amazing and meets all my needs and or wants but if I had to choose one additional brand over LG itd be Samsung for sure.

We bought a brand new LG refrigerator and after only a few months the compressor went out. Called LG and they sent out a service man to repair. That was on July 2. It is now July 18 and after two attempts, refrigerator is still broken. Has been has been on the phone with LG for two days trying to get a repair man out to fix it. Telling us it will be July 30 before we can get someone out here. We have now gone two weeks without a refrigerator and they want us to go in entire month! I will never purchase another LG appliances as long as I breathe! We bought a brand new LG refrigerator and after only a few months the compressor went out. Called LG and they sent out a service man to repair. That was on July 2. It is now July 18 and after two attempts, refrigerator is still broken. Has been has been on the phone with LG for two days trying to get a repair man out to fix it. Telling us it will be July 30 before we can get someone out here. We have now gone two weeks without a refrigerator and they want us to go an entire month! I will never purchase another LG appliance as long as I breathe! It is unacceptable that I would pay this much money for an appliance only to have it break down and then not be repaired for a month. Having to live with ice coolers stacked in my kitchen. Lost everything in my refrigerator and in my freezer. This is one unhappy customer.

I just bought a pair and am still in the process of evaluating them. The styles are nice. I just think they are pricey. I also understand that the way they are manufactured or because they are front loaders, people complain about smell in the rubber and suggest they be left opened after each wash. No one like to the their washers with their doors opened.

Our refrigerator’s compressor stopped working a little over 3 weeks ago. I have called LG numerous times to try and get an answer to see if they’ll fix. It’s still under warranty. Because of Covid-19, they can’t find any service person in my area. The last person I talked to on the phone told me that because I don’t have my sales receipt that there’s not they can do for me. This fridge was purchased over 9 years ago. And he said “well whatever“ as if he didn’t care to hear my side. Kept talking over me and also my wife who was trying to explain herself. What truly upset us both was the lack of professionalism and the fact that I’ve had to contact lg every time to get an answer. An email was promised last week and. Not until today Monday May 11, 2020 was the email sent after the person I spoke with told me that they would be sending it!!!! Basically I don’t recommend any lg products to anyone. Customer service is located in the Philippines, nothing wrong with that but it’s like they don’t care because they’re not here dealing with our problems. Very disappointing experience for us.

We bought an LG washer and dryer set 1 1/2 years ago. Have not been happy with them since we bought them. The top loader with no agitator leave clothes dirty, filled with soap scum and tangled up. I have called LG customer service numerous times. They told me I was not washing clothes correctly. Im 43, I know how to wash clothes. Suggest that I use a different type of detergent. Tried that... no luck. I will never buy a LG washer and dryer again. Total waste of money!

Out of warranty, 3 year old top of the line all stainless unit (3.7 cu. ft. capacity), now water temperature goes up to 98 F at most during all wash cycles. A Sears’ contract proved no better. The Sears tech put in a new heater unit, it made no difference. Even though the water is tepid at best, the worker from Sears says it is working fine and he sees nothing wrong with the machine until a month ago. I got nice hot water when I washed my clothes. Now, I have to settle for tepid water or cold.

LMV1680ST - I have owned this microwave almost 2 years, but only used it for about 1 year after my remodel was completed. My cook light wouldnt go off. It would stay on while the microwave was in use. I began to smell plastic burning and heard a popping sound on the left where the operational pad is located. This microwave is not safe. Please do not take the chance of kitchen fire. Support says the microwave is out of warranty and I do not want it fixed.

I have had several LG washing machines and have always like them. They are reliable, last forever and can handle many types of loads in it, from heavy items, bedding or delicate. The only issue I have with mine now is sometimes it cannot balance itself. I then have to do it myself.

I purchased a top load LG washer and dryer about 5 years ago. The washer takes 3 times as long to complete cycles than it should. It begins to rinse and spin, then the UE signal comes on. After rebalancing the clothes the rinsing and spinning cycles begin again and the entire sequence happens over and over. I now have to manually wait for the spinning to almost finish then stop the cycle (this even happens with small loads so I am not overloading the washer). The washer has been balanced numerous times as well. If I don’t monitor the situation it can take over 2 1/2 hours for a simple load of laundry to finish. I have also noticed a foul smell at times which necessitates the use of bleach and/or Lysol for cleaning the tub. The dryer has been fine but the washer has been very disappointing and I’m sure has cost much more in utility bills due to unmonitored cycle times when I am not watching closely enough.

I have been an LG customer for very long with almost all appliances being from LG. However my dishwasher problem has disappointed me greatly. I have an dishwasher model D1452WF which is my 2nd LG dishwasher over a period of 15 years. However after 4 years of using D1452WF, I noticed start of rusting of both the upper and lower racks/trays. I thought it was just a minor issue and continued using. But now after one more year, I have noticed that the rust has increased. The spares racks cost around US$215. I am really disappointed. What is the use of a 10 year motor warranty when the inside trays start rusting much earlier. I use salt regularly to soften the water. I have no other problems with the machine. So there is no point in buying such an equipment unless they make reliable parts as well.

RUST! Rust around bleach tray, lid lock, cabinet top edge, top at every penetration, and leaking, brown rust water from the lid hinges, then along back edge of lid. Rust began appearing less than three years after purchase but that is only when we noticed it erupting on outer surface. Opening the lid shows that it was probably rusting after first use. Besides all the cabinet parts and pieces rusting, it appears that most, if not all the internal screws, nuts, and washer holding it together are also severely rusted and especially concerning, the arms that the tub hang on are well rusted and three of four mounting washers for these arms (they support the wash tub, liner, and motor) are so severely rusted that I expect the supports to fail any day. It looked pretty when new and it was expensive but now, in less than three years, its junk! A warning to everyone to beware of ALL LG appliances.

I will never purchase another front load washer again. You apparently are unable to off set problems with a load when it becomes unbalanced. I continually stop the washer, readjust the load but it will not complete a final spin on many items, mattress covers and various sizes of rugs or blankets. With a top load, you are able to redistribute the items and it continues the cycle with no problems!

My LG Refrigerator, which is 3 1/2 years old, stopped working and freezer contents melted onto hardwood floor causing damage. Called a local technician who advised I needed to call LG but also advised the problem was with the compressor, a known and continuing problem with LG. Contacted LG, they sent repairman who fixed it. It is now WARM on the inside and I am afraid it is a fire hazard. Have contacted LG through proper procedure TWICE MORE but they are completely ignoring me. How do I get added to the class action lawsuit? I regret purchasing this appliance.

I like the dual doors and the freezer bottom drawer which has four compartments. One for bottle of waters - thats what I use it for, a pull out shelf useful for those items you want to freeze laying down; then two deep sections. One section holds a 15lb whole turkey and several pounds of different meats, chicken and veggies. The other separate section holds fish, seafood and assorted other things. I dont need to buy a separate freezer to keep an ample supply of food on hand.

LG side by side refrigerator liner compressor - Just 1 year and 7 months, no cooling, warranty, just a year. I called LG, the compressor has a warranty for a few years, but a technician and diagnostics fees more than $300 plus more parts as needed. If you call for some companies, nobody wants fix LG. $1500 WASTED. Buy another brand. I recommend to everyone dont buy LG.

I bought the LG Front Loader 4 years ago at Home Depot and it has ruined comforters, sheets and clothes with greasy black stains which dont come out, especially if you dont notice them and put the item in the dryer. If you catch them and rewash with bleach, they become light brown stains, but dont go away. It doesnt happen all the time, but often enough to completely frustrate us. We always use the detergents, no softeners and some liquid bleach. We run the tub clean cycle once a month and wipe out the nasty black gunk from the gasket regularly. I cant imagine that gunk is normal. I have owned many washing machines and none has ever left my laundry ruined like this.

LG Microwave Model # LMH2016St Serial # 212 AQP3 X244 purchased on 2/13/2013 from HHGregg costing $338.99 with installation costing $149.99 plus taxes at $16.95 has blown a fan and melted the cover on the fan. It seems to me that a microwave that cost that much should last longer than 2 and 1/2 years. I would not recommend an LG product from my experience. The company offers no help at all in regards to this problem.

Wave top load washer - When I first got the washing machine it bounced all over the place so the LG tech said it needed a level platform. Got it a level platform then the recall came since then. Every load gives a UE code and keeps putting water in and trying to run through so this is not efficient at all. Its using more water than the old machines. The bleach holder is rusting out but cant be fixed because LG says thats cosmetic. I believe thats poor quality when so many people have this problem almost 2000 for washer and dryer and I would truly love to get my old machines back, ugly, mismatched, but worked much better and my clothes didnt stink.

We purchased a Refrigerator 3 years ago $1500 as a wedding gift for our daughter. It stopped working 2 weeks ago and we have been on the phone with LGs customer service for 2 weeks with no help. They say they escalated it but cant find a company to come service us. We called and found a company who is LG approved 30 miles away and they said they can come service it but that they did not get a request from LG. I have been on the phone today for an hour and half and they will not let me talk to anyone. They also said they dont know who they sent the service request to. But said they have escalated it AGAIN. My daughter has a 1 year old that needs milk and food. My daughter also has a blood disorder and has to keep 3-shots on hand at all times in her refrigerator for emergencies. They each cost $500! We will never purchase anything from LG again. This is the worst customer service I have ever dealt with.

LG has dramatically lower reliability ratings in Consumer Reports than any other major brand. I owned an LG refrigerator that after eleven months and 25 days (five days before the warranty ran out) developed water leaks in two different areas and failed to chill in the cooler section. The company would not stand by the warranty. Executive customer service is a weasel nest, arrogant and totally non-responsive. Run from any retailer that handles LG.

I just had to replace a roller bearing on my three-year-old LG dryer at the expense of $200. When I attempted to contact LG customer service, they were willing to forward my complaint to upper management without any expectation of a reply to me on my complaint. Evidently, this problem is quite prevalent on this particular model (DLE5955W), which I learned from reports on the internet. The serviceman that replaced the defective roller told me that the bushing/bearing was completely worn-out, which caused a rumbling noise, because of no lubricant which might have occurred because of its proximity to the heating element.

I bought an LG refrigerator model no. GC-305PS on 16th August 2013 in Brisbane. In February 2014 I noticed the paint on the fridge handle peeling off (small spots). End of March 2014, the peeling is getting much worse & I contact LG by phone. I am requested to send photos of damage by EMAIL & did so. One week later I receive an email informing me the peeling is due to “ROUGH HANDLING” & the company is not responsible.I asked a friend of mine (a spray painter) to check it & he informs me the peeling is mainly on the edge & curved surface where the paint has been applied sparingly. Maybe LG should look at better paint application from the get go. Apart from this, SO FAR no other complaints. I have had other LG products (DVD & BLU RAY) & have received good results with repairs. So maybe this is just to do with the WHITE GOODS SECTION.

The hot surface lights on my LG range (lde3011st) have not worked and this could be a burn hazard. I did already burn my hand once on it because I did not know that the cooktop had been used while I was outside. LG has failed to fix the problem. I only bought it in August of 2012. I also bought the service contract. Im not at all happy with LG as they will not even call me back and will not answer my emails. I also found there is an opening between the glass in the two ovens. It burned the top of my hand from condensation building up between the glass when the ovens are on and then drips down onto to your hand when you are puling item out or basting something. LG does not care. They just want your money. I will never buy another LG product again.

We purchased the LG washing machine and dryer from Spencers. I am dissatisfied with our salesman in that he should have made us aware that this washer is a large capacity machine with no capability to wash smaller loads. They want you to buy another machine to sit underneath the main washer. The dryer is a mess. I spent $1,000 for a dryer that doesnt sense the dryness of sheets!!! It shuts off early leaving the corners of the sheets wet. I called the technician who said thats the way it is and I should use the manual dry time and estimate how long it needs to dry completely... Really... Really... thats the way dryers operated in 1958! Dont waste your money on this piece of junk.

My husband and I purchased an LG Refrigerator, model number LFC23760ST. It was delivered on 6/17/2009. About 1 month later, we experienced getting shocked while reaching for food items while holding on to the door. We called LG, and they told us to call an authorized repair agency and gave us 2 names. We called both of those companies and neither would come to look at our appliance. They said that LG doesnt pay them. We called LG. They told my husband that it must be a problem with the house and not the refrigerator. My husband talked to them on many more occasions, and they said that they would send someone, but no one ever came. Now, the refrigerator completely went out. On October 12th 2011, we called LG. They gave us the same name (1 now) of an authorized repair agency. We called them and they do not come to our area. So, apparently, we never have had any warranty on this product. We did get Sears appliance repair to come out. It turns out to be a blown fuse that is soldered to a control panel. So, $369.00 later and another week without a refrigerator (to order the part), did the short causing us to be shocked cause the fuse to go out? When the repair gets made, will we still get shocked? Why is LG not more concerned about my well-being and that of husbands, and should there be death or serious injury before they will show care at all? Or maybe, the only time they will care is if they are sued and it hurts their pocket book? It has hurt mine both in repairs and loss of groceries. I dont know if anything can be done about this situation but I will never purchase another LG product, and I will tell as many people who will listen not to do so as well. Always remember, if you have a warranty repair on an LG product, no one will come!

I purchased a $ 2600 2015 LG French door refrigerator, LFXC24726*S, in November 2014. Now after only 17 months of actual use the whole system failed. Now Im no math major but a product this expensive should not be breaking down so soon. Its been two weeks and the repairman still hasnt received the part to fix the problem. No wonder Home Depot advised me to get the protection plan. In the future I will not be buying anymore LG PRODUCTS. Life is not so good when the consumer purchases a LG APPLIANCE.

The refrigerator makes loud noises. We can’t even have a conversation due to the loud noises. Seems like we have a tractor engine running in the kitchen. The fridge is only 9 months old and has been repaired 5 times already since the third month of the purchase. I have to fight them every time I ask for a technician. LG refuses to replaced it after so many repairs. They are waiting for the one year warranty to expire then after that I will have to pay for repairs. DONT BUY LG.

I almost bought an LG refrigerator a week ago UNTIL I read the reviews. I had the same poor experience with the LG washer and dryer. Problems within a month, customer service is poor and whatever the problem they say it must be the leveling and nothing is really covered under warranty that may be needed. Then they have the nerve to try to sell an extended warranty combined at over $400; after paying $2600 for a washer and dryer I shouldnt need an extended warranty for the first 3 years of ownership. The products dont compare to Kenmore Elite or Whirlpool and the customer service is AWFUL. In this case, you dont get what you pay for.

We purchased this refrigerator Dec. 15, 2014 its not a year old and still under the factory warranty. This is the second time that we have had this problem with the refrigerator not getting cold. May 2015 was the first time someone came out and adjusted the temperature, the same problem happen again around September 11, 2015 where it wasnt cooling or making ice. The day I got out of the hospital, I come home and everything in my freezer had thawed out and spoil. I began calling immediately but no one seems to put themselves in our shoes. We have been without a refrigerator since September 18th, 2015. Someone from Jebco in Saraland, AL. came out on September 23, 2015 said that he had to order a part and for us to unplug our refrigerator until he return on Monday September 28, 2015. Well Monday came, his clerk called to say that he would not be able to come on that day. I was so upset that I hung up on her, but later called back to apologize, later that day she called LG to inform them that she did not think I was satisfied with them QUOTE: Im not satisfied with anyone because everyone has a refrigerator and we dont. We are having to keep water in a cooler and having to go out to food because we cant put anything in the fridge. All we are asking is for them to give us another refrigerator, nobody seems to be able to accommodate for our loss. We are still paying for a broke down refrigerator, its notfair. I thought customers were always right and came first, well it seems that is not a true statement, because if it were true they should make sure that the customers are happy and satisfied to every extent.I am so dissatisfied with HHGregg and LG, I am letting everyone know not to deal with either one of them because they dont stand by their word of satisfying their customers. Is there anyone that can help me please come forward to give me some advices? We have spoken to so many peoples and nobody doing anything.

We were so happy with our side by side refrigerator. Until after 3-1/2 years after purchase it stopped cooling. My old cheap fridge that it replaced lasted 17.5 years. I purchased this more expensive refrigerator as I thought LG was a good brand (also bought a stove & TV by them). We tried the diagnostics available through the SmartThinQ app, and it says there is nothing wrong with it. Upon researching the problem, looks like there is a class action suit against LG due to faulty compressors failing after 3 years, which they claim LG knew about, but kept selling these. Now I am out a freezer full of meat and have an expensive repair. I looked at appliance repairmen from the LG site, and the two closest to me are based out of a home and an apartment. Seemed a bit sketchy. Also found that LG replaces the condensers with the same faulty condenser, so I looked elsewhere for a professional repair company. Very disappointed in LG as I had been a happy customer up until now.

My 32CFT refrigerator’s compressor failed 3 times in last 3 years. Still within Warranty. This time it stopped cooling on Aug 6th, notified on 7th, they sent an Authorized tech from Goodman Services: they sent 3 technicians so far, but the problem never solved. First Tech, came in with ill health, couldn’t finish the job and left in the middle. Second one came two times and spent almost 4 hours, told he fixed everything and asked to wait 24 hrs to get full cooling, but never happened. Their customer services never cares about customers, after all they are the only authorized tech for LG.Got to speak to almost 7 to 8 LG reps, spent almost 15-20 hrs on phone, every time diff. answers, even after 1 month 1 week, the problem never solved. They scheduled one more service call to same Goodman service company again for an urgent service request almost 4 days ago, but no response from them yet. Can you imagine how can one survive without a Ref during this Covid situations, in hot summer in Texas for more than a month with two small kids. Spent almost $2k, still in Warranty, bought extended Warranty, which of no use when needed. It has been terrible. Hope LG may take an appropriate action to resolve my problem ASAP...

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

Love the black stainless but it easily scratches and is not magnetic. Things on the bottom shelf tend to freeze, could use more vegetable drawer depth, as it is frequently tight. We love the alarm feature and the bottom drawer freezer. Sometimes the freezer doesnt stay closed.

LG Refrigerator LFX31925ST/00 - Well 4 years after the first time the cooling fan went out of service, it decided to quit again. Again another 7-10 days waiting on the part! The repairman told me this part is so high in demand they cannot keep them stocked. I guess you need a spare refrigerator for all your food when you own an LG? Somewhere to keep it cold so it does not spoil. The cost of food replacement is not cheap. This being the second time we decided to buy a new one other than LG!

Purchased an extended warranty on March 14, 2017 for my LG refrigerator for $375 through Assurant which LG told me I had to go through to get coverage. LG contacted Royal Electronics from Bunnell Fl. to service my refrigerator. R.E. phone #386-756-1775. R.E. contacted me to set up date to come to my home to look at my refrigerator. R.E. did show up but only after cancelling the first appointment and showing up a week later. The service repairman was very friendly but came completely unprepared and was ready to walk out the door when I brought it to his attention that he hadnt even checked the ice maker, which was one of the main reasons he was there. The other was the water inlet valve in the back of the refer. Jumping ahead repairman said he order the parts but that the refer was old (7yrs) and I might not be able to get all the parts for it. Sad.Im waiting almost two weeks and hear nothing from R.E. I call them back and they say they cant get the ice maker anymore (no longer available). I went online and found the part myself at repairclinic.com. I called R.E. back and said they could get the part from repairclinic. R.E. told me they only order parts from approved suppliers through LG. I called LG and they said they would authorize the purchase, and let R.E. know to go ahead and order the parts. In the meantime Im still making phone calls both to R.E. and L.G. really getting nowhere. Assurant has already charged my credit card twice ($250 now), and nothing has yet to remedy my broken refer 6 wks later. R.E. never calls back and I always had to call them.Collette from R.E. told me the part was on its way but she didnt have a tracking number and that we would just have to wait to hear from her again. She told me not to call again because she would call me (that never happened). So now after at least two working days on the phone, on hold more than half the time, I decided to cancel my insurance policy. I call LG and they said they would charge me $100 and refund the rest. They said this was to pay for the service call to my house by the repairman. I received really no service at all, and Id be a fool to keep playing phone tag with two companies that obviously have no intentions of making it right. I believe R.E. was being spiteful that I went above their heads and found the part I needed from another company. (Prior, R.E. insisted to me that the parts could no longer be obtained because the part was no longer manufactured.)They just did not want to do their job and thats incompetence as far as Im concerned. What a win fall for R.E. All the repairman does is show up and he gets paid. LG should refund all my money for the trouble I have been put through. A refrigerator that cost me about $2400 should last (in my book) at least 10 yrs before something goes wrong with it. LG mindset, its time to buy a new one in 6 to 7 yrs. What a shame and what happened to pride in the products we buy in the USA? Wasteful! Wasteful! Wasteful! I shall go on to order the parts myself and try to repair my refrigerator. What happened to the days when you would call a repairman and he would have the parts in his truck and hed fix it right then and there?

Purchased an LG refrigerator LMC25780, spent over $1,700. After just 2 years in service the freezer started getting warm. Lost all of the food. Called the LG service number and was told the unit was out of warranty, except major parts. The technical came out today and said the compressor is bad and will have to order a new one. The compressor is still under warranty but I still have to pay for the service call at $250. What a ripoff scam they have going. NEVER AGAIN WILL I PURCHASE AN LG PRODUCT.

Our LG refrigerator is junk. After 6 months the freezer led lighting went out and requires a $150 part. Cannot see where the buttons are on the front panel because they are not illuminated. It seems the designers have never used the product. Now a year later the water line from the valve to the icemaker is splitting and ruined our kitchen cabinets. This have never happened with any other refrigerator in over 40 years except for LG. Absolute crap materials and workmanship.

The pedestal washer catches fabrics and causes damage. The front load washer is loud - with just 5 t-shirts and 1 beach towel seem to stress the machine. When the cycle gets to rinse/spin it produces loud thuds and disturbing noise. The dryer drum is bent, or warped, it has a raised hard plastic that hooks and drags clothing items while the machine is in dry cycle thereby causing threads to pull away from the garments. It has only been 6 months since purchasing the washer and dryer and the extensive damage is deeply disturbing and unacceptable. Meanwhile the company we purchased from is making every effort to avoid responsibility/accountability or remedial action.

I purchased an LG washer. After the warranty ran out, a tear appeared in the gasket around the washer. It seems like this is a default, this should not have happened in this small span of time. It will cost around $350 to repair plus the technicians fees. Im very disappointed in this machine and would not recommend it to anyone. A class action law suit sounds good to me.

LG front load washer is four years old. I got an LE message then the machine wouldnt run, so I called for service. Stainless Steel drum has lifetime warranty. The motor has 7-year warranty. The service technician was on the phone with LG for about an hour, apparently trying to understand the Pakistani man. The end result was $700 to repair the drum and motor and replace the plastic drum around the inner drum, which of course has no warranty, and about 5 hours labor to tear it all apart. It doesnt matter what model. It is a $1,000 washer that should not need $700 in repairs in four years. This is the very last LG product that is ever purchased at my house. If I could have given it zero stars, I would have.

Our LG dishwasher has never (since the day we had it installed) cleaned our dishes or dried them. I first noticed that after carefully rinsing all residue off my dishes, they still were dirty after running them through the normal cleaning cycle. I then washed my dishes and started using the power scrub feature every time and noticed the dishes had either food or soap reside on them and were never hot or dry after the washer stopped. I have to pre-wash everything I put into it and wipe off the soap afterward even though I use Jet-Dry. My dishes are barely warm when the 2-hour power scrub cycle is finished. I called LG support and after several questions, I realized that the customer service rep was going through a checklist in order to troubleshoot the root cause of the problem. She asked if I had cleaned the unit by the manual instructions to make sure there was no food debris clogging (YES). She asked if I used the proper detergent and if my washer actually had power to it (Yes and yes). She asked if I used the power scrub feature. She wanted to know if my dishwasher was connected to my garbage disposal? She said I had to check the line to make sure it was clear, but she told me that there was no way for me to do that other than looking at the line - REALLY? She told me that I obviously needed a technician to come out for the price of $85.00 to diagnose and probably more than $250.00 for parts and labor. She also told me that I could not talk to a technician or anyone else other than her over the phone.Weve had nothing but trouble from our LG refrigerator as well - having had to replace the water line 4 TIMES before the fridge actually stopped working and then had to pay LG for a new motherboard. I will NEVER again buy another LG appliance. Customer service is POOR at best and appliance functionality is a joke.

Gas Range LSSG3016ST - I have owned this range only 3 months, but I am very frustrated with the moaning whistle noise that comes from the unit the entire time the oven is in use and for 15 minutes or so after the oven shuts off. I thought maybe when it was used a few times it would stop but it hasnt. It is not horribly loud but loud enough I can hear it throughout the kitchen and it really gets on my nerves. I would think for a $2000.00 oven it should be quiet. I am talking with customer service and will write another review per their response. As of this time I am not a happy camper and think this will be my last LG purchase.

I had my refrigerator abruptly stop cooling. The first tech appointment was coordinated rather quickly, but the fix didnt take and the fridge was down again with 24 hours. The technician I worked with was the ONLY one available in my area. He had a personal emergency the day he was supposed to service my unit again, which meant I was out of luck. It took 5 WEEKS for LG to get a technician back out to me. I will most certainly NOT be buying another LG product because of this awful customer support.

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

Have had no problems with my LG Washer and Dryer that I purchased 1/2017. I am 5 ft. 7 1/2 inches tall and it is still hard to get all the clothes out of the washer as tub is so deep. Other then that, I have been well satisfied.

Bought washer about 4 years ago expecting it to last 15 years or more like the previous one. Suddenly completely stopped working during a wash cycle. Replaced the main control board, but now it goes through different cycles for the same program and some of the features dont work like before. LG wouldnt stand by their product. Dont recommend it, as they dont seem to care about the quality of their product.

I just purchased my brand new LG washer & dryer about 6 months ago. So far, so good with the dryer, but the washing machine is terrible. Its constantly leaving patches of lint on my delicate/cold wash clothing and light patches on my other clothes. The set that I purchased was very expensive and this is unacceptable.

Along with an LG refrigerator which I have already discussed at the same time, I also bought an LG washer and dryer. All the LG appliances were rated high so we felt they were a smart purchase. Not so. After 2 years, the washing machine needed new bearings with a cost of $700.00 to repair. Now, there are only two of us, no children so we barely use the washing machine. For this machine to work only two years is clearly a manufacturers defect. The LG engineers are designing these appliances not to last and they dont. I called LG customer service and they could care less about my problem. They basically told me to take a walk. I will never buy anything from LG again.

Have a LG refrigerator one year old and the shelves are already broken - it will be a year old this May. There is a bad smell coming from the back of the refrigerator like a dead animal. Called LG and they did send the shelf but they would not take off the smell - they are telling us its the filter inside of the refrigerator and it is not covered. If this is something I can not get to myself it should be covered. I am telling you do not buy a LG. I had a dishwasher a few years ago and it only lasted two years. I should have learned my lesson. Please do not make a mistake. Do not Buy.

The LG refrigerator is the one that we had chosen, mainly because the store clerk recommended it over the other ones. Also it has not only met my expectations but it has exceeded them by far. My favorite feature is the shelving that is available. I have enough room for all of my groceries right after a big shopping trip for the week. It is very convenient. Also it is very easy to clean so it stays looking brand new at all times. But I think that the refrigerator could improve by having a bit more space between the shelves so that taller items might fit inside it a little bit better. I also think it would be nice for the freezer to be on the bottoms rather than it be side by side.

Our family purchased a LG refrigerator four years ago. The refrigerator retailed for two thousand dollars. We started to have problems with the unit after two years with ice build-up on the back. After contacting LG they told us to defrost the fridge. We did that every four months as needed. Now after just four years we woke up to the refrigerator at forty degrees and everything melted in the freezer and now all the food has gone bad. The last refrigerator we owned lasted fourteen years when we gave it to our son still working. Today we spent literally five hours on the phone with service and tech dept. until I wanted to cry in frustration. I never have been through anything like this in the sixty years I have been buying appliances. I cant believe I chose this experience when shopping for a home appliance. But still do not think this is right in any way.

Model LMWS27626S, Production Date was Feb 2021. Bought on March 21, 2021 from Home Depot and was delivered almost a week later. 3 Days ago, noticed water began to accumulate down in the freezer section... Simply put, the fridge stopped working. Just today the technician dispatched by LG showed up and after performing his diagnostics, he told me that both the Main Board and The Compressor are bad and theyll need to be replaced. Imagine a 3 Month Old Appliance from the date of production going bad and to think weve only had this in our home for 4 weeks.This experience just gives me no confidence in the LG Brand at all, yes they are nice on the surface but trash in the inside. Now well be out of a fridge for the next week until the parts arrive. At this point I dont even want to keep this appliance in my home because I know it will break again. Luckily I bought an extended warranty but even so, no amount of warranty will bring the confidence back towards this brand.

This is the worst experience I have had with any refrigerator. After buying a new expensive LG french door refrigerator (Model: LFX33975ST/02, Serial # 304KRRE1Y558) in Aug 2013, we have had SO MANY issues with the refrigerator starting within 4 months of buying it and having them come out to try and fix the same issues over and over again: 1) Water dispenser leaking. 2) Ice maker not dispensing. 3) Crisper drawer freezing my vegetables (for months now). I now have the same issues again since Dec 29th and still waiting for them to get addressed and being told that the refrigerator cannot be replaced because it is outside the manufacturers 1 yr warranty (even though we saw the same issues within 4 months of buying it)!! Massachusetts has a lemon law.. maybe time to call a lawyer???

So I bought an LG Top Loading Washing Machine, Model # WT1101CW in June of 2014. After about 6 weeks the washing machine started getting uneven loads, on small batches, normal-sized batches, even just a table cloth and placemats. This now happens about 60% of the loads, if not more often. It fills with TONS of WATER multiple times in an attempt to balance an already balanced load (I take several minutes now to load the washer to make sure its perfect) and has skyrocketed our water bill. High efficiency my rear end. I was in contact with LG and they said its normal. Normal to have a high efficiency washer raise my water bill by 300%? NO thanks. NEVER buying an LG Washer ever again. Can I please have an old-fashioned, non-energy star washer that just works and cleans and has no computer parts in it?

In late June 2012, we got an LG/Kenmore french door refrigerator. On 9-6-12, the error code FF appeared on the display. After calling Sears, I was told the freezer fan needed to be replaced and it would take 7-10 days for the part to arrive at my house. In the meantime, the ice maker doesnt work. This was unacceptable and we decided to return the refrigerator rather than wait for a part on a less than three-month-old appliance. After checking online, it appears that other people are having the same error code with LG and Samsung refrigerators. Consumer Reports rates them high, but I will not be buying another LG or Samsung.

I purchased my new LG French 3 door refrigerator March 2016. The product worked fine for 3 years (almost to the day) until the compressor failed. LG sent a repairman from a appliance repair company affiliated with LG, and replaced the compressor (LG paid for the replacement, I paid to replace all the spoiled groceries). This compressor lasted only 6 months! Again LG sent a repairman and replaced the compressor. (LG paid for the replacement, I paid to replace all the spoiled groceries). The 3rd compressor has now lasted only 1 month!!!!! LG has just scheduled another repairman to come this Monday. This will be the 4th compressor in 3.5 years of the life of this refrigerator. LG has a responsibility at this point to replace this appliance. This is a refrigerator that cost several thousands of dollars and LG markets how long their appliances last but based on their online reviews and lawsuits, over compressors, this is not the case. New compressors are clearly a short-lived band-aid to what is clearly a bigger problem and this product is no longer worth the dollars and aggravation spent dealing with it.

We have had our LG French door refrigerator for 5 years. We paid $2,000 plus for it. It is now useless. We cannot get anyone to work on it. All the appliance repair places say they will not work on them. The companies LG recommended cant buy parts because their account is on hold. Got a repair estimate today for $1,200 and he said we had to buy the parts ourselves. LG will not sell us parts. We still had to pay for the service call. We have lost most of the food in our refrigerator over the last 2 days. Please do not buy LG.

I pulled out my oven to clean behind and under it yesterday. I have been using my lower oven more lately and its melting my vinyl tiles! There is actually scorch marks on the floor too. Has anyone else has this happen to them?

My LG french door is only 2 years old and the refrigerator section stopped cooling. The freezer compartment continues to keep my food cold and frozen. We contacted customer service and had a very challenging time explaining the customer service rep what the problem was. Finally, he said he would have a repair company contact us. The repair company that contacted us is 4 hours away!!! And only service the area I live in once a week. They did work on the refrigerator and determined that a part had to be ordered for it. The repair company said they would contact us as soon as the part arrived. We are now in our 4th week without refrigeration!!! Yes, we had to go through the holidays using coolers and have lost so much costly food! My husband just contacted the repair company again and was again told that they would call us as soon as the part came in. I WILL NEVER BUY AN LG REFRIGERATOR AGAIN.

Follow up on my three-yr refrigerator that broke down, not even the lights turn on. Last Friday, the repairman was to arrive between 1pm and 5pm. I do not reside at the rental. At 2:43pm, I called their 800# and told them to have the repairman call me on my cell that I would be at my aunts house who lives 3 blocks away on the same street. The woman said, No problem, he will call you before he arrives. At 3;30 I called back. And asked what time was the man arriving. They responded this call has been cancelled, he arrived and left. I said he never called me on my cell, I am still waiting. They responded there is nothing we can do, call center is closed. I asked them what country are they in that the call center is closed. She said the call center is in Alabama and they are closed. They only work from 8-5pm. The woman in India never told the repairman to call me on the cell and I dont think that those people can call the repairman. The only one that can call is a supervisor and he is in another building. When I requested a supervisor, it took me 20 minutes on hold to finally speak to one. At the end, he ended up hanging up on me. Now I contacted Sears and will wait for them to find out if my refrigerator has a solution or do I just lose the $1500.00 that I paid four yrs ago. I refuse to pay $400.00 to repair a refrigerator that is not worth repairing. Never buy an LG product.

This WT5075CW washer is completely useless. I am going to have to replace it, and I have only had it a little over a year, but I cant take it anymore. It gets unbalanced on the spin cycle for no apparent reason. I only was like weight and size clothes together. I rearrange the clothes when it gets unbalanced and then restart. It starts filling with water again and stops unbalanced again. I try the Spin Only cycle. Same thing. I was the same loads every week and it is completely random as to which load will have this problem. Last week, it was the delicates – how can they cause an unbalance???!!! I am left with an entire load of sopping wet clothes that I have to drain over the top of the washer, hang out on the patio until the dripping stops and then dry in the dryer for over an hour. I called my BrandsMart extended warranty repair team out and they said that is how the washer was designed and charged me $60.

After having an LG washer and drier for a few years the drum bearing went out. We called LG Repair technician. Tech was sent out. Parts had to be ordered. Appointment was made. We were told to confirm via email. We never got confirmation email. Appointment was cancelled and had to again be scheduled. Ive now had to miss 3 days of work to repair bad LG washer. Forgot to mention, washer almost caught on fire due to bad bearing. Thanks for nothing LG. My next washer/drier will not be an LG. Next stop BBB complaint.

I purchased a bottom freezer from Home Depot, model # LFX25971SB/1. I purchased it in 2008, replaced 3 ice makers - 1 every year. The latest one works when it feels like it. Within the first year, we were contacted by LG and was advised that they had to replace the computer. We found out that the energy rating was faulty. The company was ordered to replace computers and we would receive checks every year at approximately $14 based on the extra energy usage, but the check received was only $7.The unit runs very hot and the technician had no answer as to why. Under the bottom freezer drawer, we constantly have water that leaks because something in the unit is not evaporating water. We get thick layers of ice under the drawer which causes the drawer to not open and close properly. The technician doesnt know what is causing the evaporator not to work properly. The vegetable and cold cut drawers freeze foods all the time, and now we dont put anything in those drawers. The technician still has no answer for us. Home Depot gave us a tool to use but the handles on the doors and the freezer drawers kept falling off. I just spoke with LG and they said that we should get a new ice maker. He told me to get a new service company from a warranty company. We paid over $2000 for this piece of junk. I would never buy another LG product again.

Purchased this microwave February 2015. Have had several electrical problems. Circuit board shorted out, micron blew out, the sliding door for the exhaust fan broke and had to be repaired. It takes forever to receive replacement parts. Will never buy another LG microwave.

So disappointed in this product and customer service! My husband and I built a house in 2017. Bought all of our appliances range, microwave, dishwasher and refrigerator all in a bundle from Lowe’s in Bedford, IN. So elated about having a new house with all new appliances! My elation quickly turned in to total frustration! Only after 14 months of use the compressor went out. Let me repeat that AFTER 14 MONTHS! After several phone calls to the store, the customer info center the Lowe’s Extended Protection number. No one I spoke with could give us the same answers to any of our questions. It took weeks to get a service rep to even look at it and when he finally arrives and determined the compressor was bad he had no replacement with him. Had to be ordered which took awhile to arrive, a few more weeks before they could come back to install the new one. Only after cancelling and having to reschedule that appointment in which I had to miss work to be available to let him in to service the refrigerator. A loaner was offered at one point in time but I was told that could take a week to deliver not knowing that the replacement part would not be available on the first visit I declined. Was also told by one representative that we could just replace the refrigerator then only to be told by another that was not the case. I wrote down all the names of every one I spoke with and even had each one send me our dictated conversation in e-mail. They would not stand by their word. Never could I get a manager on the phone. Was always told that Customer Service does not have one. Most call centers operate off of a 3 tier system so I found it hard to believe that one. It took a total of 12 weeks to have the issue fixed Missed days at work, food loss, all the phone calls and time spent talking on the phone and getting no real answers.Was told at one point we could use a local repair man and the Extended Protection Plan that we purchased would cover the cost only to be told by someone else that it would NOT and if we chose that route it would void the EPP all together. Could had it fixed in 2 days as opposed to 12 weeks. The whole reason I am writing this review today is because after going through all of this our freezer isn’t defrosting correctly and therefore the ice maker isn’t working, the food in the freezer is barely frozen. The temp is set on minus 4 but the thermometer has placed on the inside barely reads 32 degrees. Here we go again!!!! So disheartening to spend so much money that you work so hard for on a product and to be so disappointed by it and the customer service that you have to deal with. LG 26.1 cu ft Side by Side Refrigerator with ice maker and Door within Door Black Stainless Steel Item # 708951 Model # LSXS 26386D.

When you push bake oven comes up at 350 degrees. The key pad wont let you change the temp. In fact, now I cant even set the clock. Never, never, never buy an LG product.

Only had for 2 year and ice maker broke and took 1 month to get part and now whole refrigerator down and it is taking over 1 week to have someone come to look at it. All food going bad. Will tell people not to buy LG as the parts and service is very poor. They dont care about customers. Just wasted 1 month of food and Home Depot wont help out to try to get someone out to help.

LG Full well knows they have compressor problems with a bunch of their refrigerators. We lost all our food & it took them two weeks to service us, it was just pathetic and we still had to pay like $500 for a problem they are fully aware of. They refused to pay me for the food lost even after wasting my time making me believe I would get reimbursed. In all my life I’ve never had a refrigerator die and I’m over 50 years old. I have met at least four people who have had LG refrigerators just stop working. Never buy LG unless you like junk.

TROMM front loader. Been repaired 3 times and is leaking again. Matching drier been repaired twice and had drum replaced. We will NEVER buy another LG appliance and will recommend our friends not to buy them either!

Seems my problem (compressor & HORRIBLE customer service) is one of MANY complaints about the LG refrigerator. It is junk and the service techs are even worse!!! No one cares and there really is no one to talk to as it seems even the managers and supervisors are deaf tone. The Filipinos are very nice... but NOT HELPFUL at all. It is like they just read from their computer prompt with every statement you make. My question is: WHERE AND HOW DO WE GET A CLASS ACTION LAWSUIT?! $3000 fridge should last more than 3 yrs! I have a small fridge that is 21 yo and has never had a service call and still works! My in laws have a fridge from 1978 that STILL WORKS! Wth?! Junk!!!

I picked up 2 LG stainless steel above range microwaves that were both used, very attractive looking models, 1 was purchased 1 week before the other from different places and they both have the exact same cracked door. The door cracks on the side by the handle just below the arm that locks in place exits the frame. This has to be happening to every single one made since I got 2 in 2 weeks.For all of those who picked out all brand new LG products for their choice of appliances I have to ask if they would have chosen them if the name was Gold Star? Remember that terrible low quality manufacturer from the 1990s that made complete junk? Well its the same company that changed their name around 2000 to LG! How about that! Did you know this? Of course you didnt or you never would have considered LG for anything especially to be your brand for all your major appliances. Sometimes you need to research companies before you buy them. New names like Samsung, LG, Daewoo, Funia, Symphony, Orion, Oritron, iHome, Emerson, Visio, Trutech, Durabrand, Insignia, etc... All have some background, while some of these brands may make 1 or 2 good items, Funia is 1 of the largest manufacturers of all products made in China (kinda like a Mitsubishi or Sony in their own right) that actually makes products for dozens of companies including Sony and a long list of their own sub-companies plus for their own brand name as well. You would be surprised to know just how many other brands they provide parts for. Yet most would pick a Samsung over Funai any day of the week, just to pay more for something thats probably not even better or maybe even inferior to a Funai brand item.Funai has been around forever like Matsushita, Nakamichi, Sony, Yamaha, Mitsubishi, Matsubara, Akia, Awai, Nippon, JVC, and other Asian companies who have all made good stuff at one time but their parent companies have changed as the names are sold to larger conglomerates who names are never shown on their products. Most recently Samsung bought out the Harmon Group which has been making top notch audio gear for generations. Infinity, JBL, Harmon Kardon, Crown and others will no longer be what they once were, this happened 2 years ago and if you havent noticed yet these companies are not winning any high praise from the groups that once held them as top in their field. This is why its important to know who really makes the stuff you buy. Samsung is a maker of junk, plain and simple. They bought Harmon to try and get their foot in the door on car audio electronics and have really no other interest in continuing making high end audio, they will try to phase them out and apply their own brand name audio which will follow along their same disposable electronics junk they have shown to make in the past. You will see nothing impressive coming from them, all flash and bells and whistles. More plastic molded stuff like theyre used to making and they will market it for those who will fall for it. Looks definitely arent everything when it come to electronics, but many will learn the hard way. As most who bought LG did!

We bought an LG front loader washing machine a couple years ago. About two months ago, we get a tE error code and the washing machine shuts down. After 5 service calls and $300 later, its still not fixed! I can get it to work by turning it on and off several times but that means I have to be home while its going to make sure it doesnt stop. Well, last night we find out its leaking and leaking through the floor, the ceiling and down onto my sons carpet. Yeah, great! So my husband tears it apart to find theres a hole in the door gasket that has been REPAIRED WITH SILICONE OBVIOUSLY AT THE FACTORY! I will NEVER NEVER NEVER buy another LG product again because our nice TV is also a POS! How do these fools get away with this. Im in for a class action lawsuit as well!

Worst product, worst customer service Ever!! Will never buy again. My fridge is 3 years old. Over one week ago I woke up to water on our wood floor and our fridge all of a sudden no longer working. We called LG immediately to get it repaired and we were told that the first available appointment was over one week away. We scheduled it. I then went out and bought a brand new fridge so that my family can eat. We had to throw away a ton of food that we actually just bought the night before. Everything in our fridge was ruined. We spent the next week eating out of a mini fridge and eating out. Finally our repair date came and the REAPAIRMAN NEVER SHOWED UP! We were left again calling LG and getting no response because they were closed and have no after hours call center. I had to wake up the next morning at 6am to get on the phone to track down why my service did not take place and get so frustrated so that the repair service sent their best technician to smooth things over for LG. After multiple calls, all you get is a call center where NO ONE knows any information at all. They have to escalate through a portal to have someone call you back. I am still without a fridge. I leave on vacation tomorrow and nothing has been resolved because the technician could not fix our fridge, because the motherboard is broken on it. 3 years old! The compressor - BROKEN! The Freon - BROKEN!! A FILTER - BROKEN!!!. THE MOTHERBOARD - BROKEN. I asked the tech why, and he said LG is a BAD company, they always break. Now we have to wait for another shipment to arrive because LG couldnt get their act together in the first place. I have missed multiple days of work, purchased a new fridge. Lost hundreds and hundreds of dollars in food and condiments and purchases from around the world we had in our fridge. I am so pissed and frustrated that I cannot contain it and my head is exploding. I was told by a supervisor that my complaint was not able to processed because the tech didnt write it in the notes properly and that LG has policies. And all she kept on saying was, I understand!! DO you understand???? Do you come home every night to a fridge that is broken in your kitchen? Did you throw out trash bag after trash bag of food because your fridge suddenly stopped working? Did you miss multiple days of work so that you can sit at your house waiting for a repairman to come and never show up?? Did you go by a second fridge for your home? You understand how frustrating it is to sit on the phone for hours and repeat your story to new customer service rep who has NO POWER to do anything and then tell you at the end of it, I will escalate your request and I understand. You dont understand! LG is a terrible company, a terrible product with terrible follow through. I am still waiting for someone with authority to call me back and handle this properly and have some answers for me!! Do yourself a favor a never get an LG product. If I could rate you as a negative, I most definitely would!!!

The compressor went out on my refrigerator two weeks ago on a Sunday. It went out without warning and the resulting water that leaked from it has caused my floors to start warping. The repairman came on Wednesday, explained the problem, ordered the parts, which were received on July 5th. I immediately called to schedule an appointment only to be told that the earliest they could come out would be July 29th. So, as of right now, my only source of keeping food cold is two ice chests which I have to fill up every other day. My husband and I are both dealing with medical issues and this is just the icing on the cake. I am ready to blow my stack if I hear one more person say there is nothing they can do. Any help would be appreciated.