About 9 months after purchase, our front load LG washer from Home Depot began to leave oil streaks on our clothing. It has ruined my curtains as well. I called the customer service number and each time, someone answered with a heavy accent. They gave me instructions on how to rid myself of the problem. Nothing worked! Finally, when I called to have someone come out, they told me I was no longer under warranty. How is it that we can spend hundreds upon hundreds of dollars on a product and the manufacturer can only stand behind it for 12 months? Am I supposed to replace my washer every 12 months? I guess so, if I purchased an LG!

I have LG stainless steel side by side fridge with water and ice dispenser. Freezer temp is not cold enough, suddenly it stopped working. Very poor customer service, very poor quality product. It look great but works like a c... I will not recommend LG products at all.

The most awesome refrigerator ever. I like the side by design. The look is very clean and attractive. It is great to have ice and not need to fill an ice tray. The slim style holds a lot of food like to get water from the door. This makes me thing to drink more water every time I pass by. The last several refrigerators ended with a wet mess on the food or frozen drinks. This fridge has done none of that. I like the organization of the food. There is ample room for all the items include milk in the door. We purchased the fridge because of the inner volume.

This is our second LG washer (and dryer). This product works great and is very quiet compared to our previous brand. Great features built in to the washer to handle all of your washing needs. Couldnt be happier with this brand of washer.

So I bought an LG Top Loading Washing Machine, Model # WT1101CW in June of 2014. After about 6 weeks the washing machine started getting uneven loads, on small batches, normal-sized batches, even just a table cloth and placemats. This now happens about 60% of the loads, if not more often. It fills with TONS of WATER multiple times in an attempt to balance an already balanced load (I take several minutes now to load the washer to make sure its perfect) and has skyrocketed our water bill. High efficiency my rear end. I was in contact with LG and they said its normal. Normal to have a high efficiency washer raise my water bill by 300%? NO thanks. NEVER buying an LG Washer ever again. Can I please have an old-fashioned, non-energy star washer that just works and cleans and has no computer parts in it?

Beautiful refrigerator but....I have the black stainless and noticed peeling under the French door handles. I was told it was cosmetic and my responsibility. Then the compressor went out when not home. Lost a freezer full of meat and seafood as well as the refrigerator contents. When I contacted LG they claimed I would be responsible for third party repair. The retailer I purchased from informed me the compressor was guaranteed for 5 years! I once again contacted LG and a Tech was sent to check it. New compressor ordered and arrived the following day. Now the refrigerator is icing up behind a crisper. I was told it was not a cooling issue therefore my responsibility. Since when is over cooling not a cooling issue? I am thoroughly disgusted and disappointed since I have LG washer, dryer, range and TVs! All apparently short term purchases! Obviously MANY people are having issues! Don’t make our mistakes....Buy ANY brand but NOT LG!!

Pricey fridge. Broke in 2.5 years. LG unable to schedule an appointment to fix for almost an entire week. Tried to call local repair shops. No one will touch it. They say it all has to go through LG. Like buying a Porsche but without getting service to justify the hideously expensive product. Would never buy this line of appliance again.

I purchased brand new appliances in 2016 with them being delivered in spurts due to back orders. The dishwasher Model LDT9965bd was delivered on January 30, 2016 and not installed for a few weeks later. These are top of the line LG projects in black ice. I noticed the finish deterioration on the left side on 2/7/17 so I contacted ABC Warehouse on 2/7/17 and my salesman referred me to their LG customer service. I call the next morning and they refer me to LG directly because they say the warranty was up on January 30, 2017. I did not purchase an extended warranty on this item like I did my fridge and stove. Upon sending my photos she asks me how I clean it. I dont use product on the item and only wipe with a damp dish towel on top where the buttons are. To be honest the dishwasher does not need that much cleaning on the outside (sounds accusatory to me). She proceeds to tell me to call service repair and provided me a local number that I have not called as it will be a cost to me for them to come out. The finish on my black ice dishwater is coming off around the handle on both sides and I have only had it installed since late February 2016. I told her to forget it that I would take this up with my sales rep. At this point I would not recommend LG products if this does not get addressed at no charge. THIS IS A MANUFACTURER DEFECT. I will not stop until this is fixed at their expense since I spent $1,000 on this item. I thought I was buying quality.Updated on 11/29/2017: Here we go again with the same issue Im going to complain about again. The black ice finish is coming off near the left handle of the dishwasher as I noticed last night. The skin was replaced last year on 2/11/17 and its now almost 10 months later and its happening again. I will again, make some calls to get someone out to replace this at their expense on this expensive item. By the way, I agree with a lot of the complaints about the LG dishwashers. They do not clean well and I hate everything about the inside. Tines to thin, dishes fall over, not cleaned well etc... I miss my old stuff and it was not even broken. I had purchased all new since I had to replace my fridge. The saga will continue.

I do not understand how your company can recall a washing machine, put a part in the machine and it is still not fixed but yet your company calls it completed. I am not able to wash my childrens winter coats, raincoats, sporting clothing, bathroom rugs, and everything else that has water proofing including my sons, who is in a crib, mattress bed. I dont understand how your company can call it fixed. I am very disappointed with your company and unless I get resolution to this problem, I will be going to the Attorney General in NYS. I plan also to spread the word regarding the lack of customer satisfaction I received from your company. This is awful to do to customers who made good money for a product. Now, I have to go to a Laundromat to wash my clothes. Does that make sense to anyone who has bought a washer???

LG smooth cooktop is kind of hard to keep clean looking. The mist self clean oven doesnt really work as it should. You arent supposed to use harsh chemicals in the oven. Just just with water and turn in the oven clean mode. It doesnt do anything much to remove baked on food. Other than that, the quick boil mode is great and it heats pretty evenly.

Four weeks ago, my LFX25960SW LG Refrigerator displayed an ER dH error code on the front door panel. All of my food was warm and the fridge was not cooling. I called LG (what a circle jerk) and was referred to A&E Service. I called and was told that I would have to wait a week for someone to come out. He came out and said that it was the bimetal heater, which he doesnt carry in his truck and would have to be ordered. It was shipped to my house in 4 days. I had to wait another week for the serviceman to come back. He took off the old one and put the new one in, but when my husband checked the part he took off, it was working. The serviceman said that it might be the circuit board, and that he would order it. A few hours after he left, the error code came back and the fridge was warm again.I wasnt confident that the part was ordered, so I called LG myself to order it and found out that the serviceman hadnt ordered the part. It came 5 days later but we had to wait another week for the serviceman to come back. He put in the new circuit board but within 5 hours after he left, the error code was back and the fridge was warm again. Luckily, we had a small fridge in the garage; but it was getting pretty annoying humping bags of food back and forth. I just called LG again today and was told that they would call A&E and look into the matter, and call me back. As of yet, there has been no phone calls. I guess its going to be another day of waiting for the phone to ring. The time Ive wasted on the phone with LG and A&E and on waiting for the repairman have been very frustrating, and my fridge still doesnt work.I live in Missouri and actually called a repairman I know in Chicago. He told me that he doesnt even work on LG because you cant get parts and theyre nothing but junk. I wish I had known before I bought this high priced piece of crap. I will never buy an LG product again. They do not stand behind their product. Once its bought, youre on your own.

Bought 2 LG French door refrigerators in January 2017. Paid about 3 grand each. April 2019 1 of the fridges stopped cooling. Called LG. Repairman came out and said compressor not working. He returned a week later. Replaced compressor. 4 days later not cooling again. Everything melted, water on wood floors. He said motherboard not working. Waited 1 week with a broken fridge and motherboard replaced. 4 days later found water on ground again. Everything melted. Called again and said will change out compressor again. Need to wait 1 week again. 4 days later broken again which is tonight. This should be illegal. Are they going to do this for next couple of yrs until warranty is expired? In meantime we have to suffer with a broken fridge every week? Anyone with suggestions on how to approach? I wrote complaint to BBB also. Now we have to call LG tomorrow to get repairman out again. This will be 4th visit for same problem.

I paid 1,400 dollars for a side by side #LSXS26366S and it’s not even 2yrs old. And stopped working. Researching found a class action lawsuit about their faulty Linear compressors. Major fault, unreliable.

We purchased this refrigerator in December 2016. The first issue was the very typical water tube leak which caused cascading icicles in the freezer (LOWES was very helpful with this problem). A couple of days ago, the right top hinge came loose, causing the door to hit me in the chest. I had to support the door to prevent it falling completely off. We were able to reattach the hinge pin and duct tape it to prevent a recurrence. This could have had catastrophic results. Prior to the hinge pin coming out, the door had been difficult to close properly, but we could not see what was causing the problem. I will not purchase any more LG products.

Purchased product for new home in early 2015. Two and a half years later, (before the fourth of July holiday), it died. Stopped cooling. Waited for several days, since repairman came to our area once a week. But that was just the service call. After close to $1,000.00 in labor, service call and tax, one week later the repairs were made. Refrigerator worked until lo and behold two years later almost to the day, the same issues occurred. JUNE 13, 2019 to be exact. This was a Wednesday and of course the day service is available in our area is Tuesday, we waited a week for the service call and a second week for repair. Compressor and several other parts replaced again. As the repairman was getting ready to leave, the fridge DIED. He stated he knew something was really wrong with our unit and claimed it unrepairable.Enter LG. No you need to replace the heat exchanger. It is now over two weeks since this repair and still no fix for refrigerator and it is Wednesday so you can bet no resolution until AT LEAST next Tuesday if at all. Mind you we are under warranty for parts and labor which we should have been two years ago also. We will never and will advertise to all the new builds on our community website to stay away from LG Refrigerators. Spent over 2 hours on the phone with LG service and no help whatsoever. So bottom line --- Dont go the LG route. Buy American.

Bought the side by side April 1, 2015 and compressor is broken as of June 23, 2018 when I noticed water pooling and my ice cream soft. Purchased at Best Buy and they give you an extra yr warranty. The repairmen don’t work on Sundays and Mondays so I have to wait 4 days before my appt. Originally they wanted to schedule me for July 2 which is 1 1/2 wks away. My refrigerator is mildly cool and the freezer has stopped freezing. I paid extra for LG unit which advertised their quiet linear compressor. I am very dissatisfied that the unit broke in 3 yrs. That is ridiculous. I will make sure that I purchase extra warranty for I see more breakdowns in the future. Wished I would have purchased a Whirlpool which is Consumer Reports recommendation. A few of my friends have Whirlpool and no problems.Updated on 06/26/2018: Had the repairman out. I thought it was the linear compressor but it turns out its in the closed system where the freon is connected to the metal coils. He thinks there is a leak. It is only 3 yrs old. This should not be. Another appt has to be set up and a specialist will come to find the leak and put freon in. If they cant fix it, then I get a new refrigerator. This is Best Buy warranty. Today they dont come with a 5 yr warranty. I will also plan on buying extended warranty. Things arent made like they used to when assembly people put it together. My old GE lasted 20 years. That was in the 70s. They purposely design them to break down after ** years.

I bought a top loading washing machine (no agitator in November 2013). The first week I washed a pillow and it shredded it and any towels to pieces. I called Home Depot and they said I had to deal with LG. A repair person came out and determined that the plastic rim around tub needed to be replaced. I wanted LG to replace my washer and they said NO. They told me that I had to have repair people out 3 times for same issue before they would consider replacing it. The plastic rim got replaced and the washer continued to shred clothes.The next repair person came out and found sharp edges in bottom of tub that have been ripping clothes. He then contacts LG and they say that this not covered under warranty. The repair will cost $800 (which is more than I paid for the washer!). The repair guy told me to only wash clothes on Bulky bedding setting so that clothes will less likely shred because it uses the most water. The following month I had a loss in the family and gave up trying to deal with LG. So for the past 4 years I have been using this washer only on Bulky bedding setting and throwing out a piece of shredded clothing about every other wash.The washer never cleans well, my whites are always dull and makeup never washes out of washcloths. The top latch also broke and I have to hold the lid down for a while before it will start. For past two weeks I have been getting a an error message that my brother who works on washing machines could not fix. It will not drain/spin. My brother took the back of the washer off to see if he could help and there was tons of pillow stuffing and shredded clothing pieces from the very first week of having this machine! LG says all repairs are up to me and there is nothing they can do. I will NEVER buy anything LG again!

I find these customer service reviews hard to believe. So we bought the most beautiful big refrigerator and was one to boast about. UNTIL THE DREADED LG COMPRESSOR ISSUE.. Have been on the phone for over a month with them. Based in another country. They would not even offer a tech to come out. The ones they referred dont do the linear compressor. They offered to replace the compressor with us paying labor. Ok I dont care. Paid almost $3,000 for the fridge. I just want my warranty work done and done now. All the research Ive done, everyone else has had my experience. So I find these reviews hard to believe. Come on LG help us out.

This WT5075CW washer is completely useless. I am going to have to replace it, and I have only had it a little over a year, but I cant take it anymore. It gets unbalanced on the spin cycle for no apparent reason. I only was like weight and size clothes together. I rearrange the clothes when it gets unbalanced and then restart. It starts filling with water again and stops unbalanced again. I try the Spin Only cycle. Same thing. I was the same loads every week and it is completely random as to which load will have this problem. Last week, it was the delicates – how can they cause an unbalance???!!! I am left with an entire load of sopping wet clothes that I have to drain over the top of the washer, hang out on the patio until the dripping stops and then dry in the dryer for over an hour. I called my BrandsMart extended warranty repair team out and they said that is how the washer was designed and charged me $60.

So far haven’t had any problems with my LG washing machine. It is easy to operate and cleans the clothes perfectly. You can choose your own cycle but typically I usually just have normal loads unless I am doing a towel or blanket wash in which I choose one of the heavier load settings. I love that I can also add an extra rinse or 2 to any load as well.

My 22-month old LG refrigerator has experienced TOTAL failure - both refrigerator and freezer sections. That was 10 days ago. I have spent hours on the phone with customer service. I had purchased the 5-year extended warranty. No repairman has come. I waited two days for repairmen to come. None have come. I have not received an calls from technician or from LG customer service. I have made all calls and been on hold for hours over these past 10 days. Also, when I call 1-800-243-0000, I reached multiple service technicians that I could not understand. I am beyond frustrated and angry! To have NO refrigerator for 10 days is unacceptable! I would not recommend LG! Debbie ** Sarasota, FL

I would never buy any product from LG (FH4B8QDA1) again. I bought a washing machine that within 6 months was marking my laundry with black streaks. I phoned LG who sent their local engineer. The man who came out said he had never seen such a clean washing machine (I used Calgon as per LGs care instruction in the booklet). He took some photos and said they would be in touch... but he thought the door seal would need replacing even though there was no marks on it at all! I never heard back from them. So I phoned LG again. LG said after the engineer had looked at the machine and made a report. It was because I was using Calgon to clean the machine and non bio laundry liquid. I wasnt entitled to another opinion as I had, had an engineer come out to me! The only thing I could do was to get an independent report on the machine.So I went back to the shop where I bought it and they knew someone who did reports. I had an independent report done on the machine and it was proven by two people and photos that there was grease in the bearings that was getting into the machine. After LG had the report it again took a very long time for any response and a lot of phone calls on my part. They accepted the machine was faulty and were going to replace it. I asked for compensation for all clothes and bedding that had been ruined and I had, had to replace. Suddenly there was nothing wrong with my machine and it was the fact that I used non bio!!! The shop I bought it at ended up replacing it for me. I would never recommend LG to anyone and their customer service is appalling. So much, that I havent even registered this new machine as obviously a guarantee doesnt mean anything anyway!!!

Ive now had the 2,800.00 for 5 years. Its always something. The first refrigerator they delivered had to be replaced in 2 days because it would not cool down or freeze. Then the lights in the refrigerator had to be replaced. Now corrosion in the control panel on front of door. The corrosion has now gone up so far you cannot turn the alarm off. Ive called LG several times and if I dont mind paying for a service call they will send someone out to look at it. Wish I had kept my old refrigerator I gave away. Its still working really well. No more LG Appliances for me.

We bought all new LG appliances several months ago. Happy with all except dishwasher (LDS5540ST). I too am having issues with the dispenser door not opening or opening and the cube is still in the compartment. Have found the cube in the bottom of the dishwasher not totally dissolved. I too just bought the liquid detergent and the door opened on the dispenser and the liquid is in the bottom of the dishwasher. I have called the company on 2 occasions. She has given some information but nothing changes. I was told to make sure the dispenser was not being blocked by dishes. I monitored but that is not the issue. We went back yesterday to the company we bought from. Different salesman and he had not one positive word about any of the LG appliances. I will call the service rep to come look and if not help will take it back!!! Anyone have any suggestions?

My Mom purchased an LG freezer on the bottom refrigerator/freezer from Best Buy. This POC has been trouble since month 1 - she has had the unit for 6 plus years and periodically has a tech come out at her expense to blow dry the freezer to un-ice it and get the motor to start running again. Best Buy wont stand behind it and neither will LG... I will never never never never buy an LG anything ever again... Why has no one taken legal action against them?

I have had my LG since 2008 since then the freezer drawer broke, the ice-maker broke and this morning I woke up to a refrigerator and freezer full of full that is no longer usable. Realized the refrigerator light was on all night, the door was shut, it melted the light cover and ruined the food. I will not ever buy another LG. I only wish I had read the reviews before purchasing.....

Our four-year- old LG French door/bottom freezer is a piece of junk. The ice maker continues to shoot water after the cubes have been made which are freezing into large clumps. We now buy 10 bags at the store. Also, the glide for the freezer shelf broke and the shelf fell off. We have since had it replaced. The circuit board failed, also. All food was lost. The LG supervisor was adamant that they could not replace after we appealed. Her comment was why we didnt buy the extended warranty (Who would have thought the main control for this unit would fail.). It cost us over $500 to replace the board, not counting the food which was all spoiled. Of greatest concern is the lack of customer empathy by the LG people. There will never again be an LG product in our home.

There is always a better one but the normal common person cannot afford it. Does a good job if you always use the proper detergents and the amount as required and do not overload. The drying cycles could be a bit longer.

We purchased a $1,000 LG washing machine in October 2011. We had always bought Kenmore, but the salesperson said that LG was a great company with good products. So we made the purchase. When the machine was delivered I had noticed on the interior rim that the paint (porcelain?) finish was not smooth in a couple of places about the size of a quarter - this would be directly under the spray head and another area a few inches from the spray head. The delivery person didnt seem to think this was an issue. About 2 years later I noticed that the area directly under the spray head was turning brown, but I didnt think twice about it because at the time I didnt realize this round piece of plastic was a spray head. Well today when I was wiping down the interior of the machine 2 places the size of a pencil eraser came off exposing the metal of the machine. So I called LG to find out what could be done. The first person asked me to upload them and photo, which I did. She told me this was rust and LG would not do anything as this is considered cosmetic. Im like REALLY, this machine is less than 4 years old and rusting. Yup that was the answer. Not good enough for me. So I had purchased an extended warranty - warranty only covered moving parts but they gave me some advice. They told me, in their opinion, this was poor workmanship/defective product and LG should be responsible. So I called LG back and this time I spoke to a head supervisor, of course this was after I had to go through the whole issue with another service rep, just like it was my first call. This woman was so rude, kept cutting me off when I was talking and could not have cared less so I asked that I speak to her supervisor. I asked 3 times to talk to her supervisor and she told me that they do not handle this type of issue and NO I could not talk to them. She repeatedly kept cutting me off saying she would give me phone numbers for some companies to come and make the repair. I am ready for a CLASS ACTION LAWSUIT but not sure how to get in touch with those of you that indicated you want to do the same.

Here I find myself reporting ANOTHER problem with our LG refrigerator that cost almost $3000. Its the three door with the freezer door on the bottom and is supposed to be wonderful because it has a linear something or other. The freezer compressor lasted just over one year. The labor warranty had expired and the compressor was covered. It still cost me $450 for the repair. Now, about one year later, the freezer has stopped working two more times with all the frozen food thawing. Curiously, after the food thaws, the motor starts working again. This happened to me again today. Fortunately, I have an old reliable Kenmore backup in the garage. I think that LG does not deserve another customer. Expect problems from them if you dare buy one. They should definitely be OOB. OUT OF BUSINESS!

I originally chose LG because of the price but over time it became a great brand that was totally worth it. I was expecting much less from LG but they far surpassed my expectations. I like the ice maker and smartphone functionality, its pretty nice. I can connect it to my phone, play music on it, pour the water to almost any temperature nearly instantly, open sections without touching it, and more. I like all of it, my refrigerator has so much functionality I couldnt imagine switching to anything else, except maybe the Samsung one. The price was good. The overall fridge is just perfect.

The LG ice maker design is flawed (LG Refrigerator LFX25975ST103). I purchased the item new from Home Depot in 2010 and luckily with an extended service contract. Initially, the problem was the water dispenser. The dispensing button stuck and flooded the kitchen before I could get an LG representative on the phone. The ice maker would not function and was replaced after numerous service calls between September 2010 and January 2011. It has never functioned properly, always crushing most of the ice. This leads to a crushed ice dam that forms in the door. Eventually, one must clean out this mess. After being a slave to service calls in 2010, I decided to utilize my Home Depot extended warranty and attempt once more to have ice from this very expensive investment.A crack existed in the ice hopper and a very talented serviceman came to my home, analyzed the problem, and ordered a new ice hopper. The part arrived last week and since then, the same problem has existed. Now, I am unable to remove the ice hopper due to the ice dam in the door. This entire problem is due to the design. We keep the temperature in our home at just under seventy degrees year-round. When the left door is opened, the vents between the main refrigerator body and the door allow warmer air to enter the ice maker. The flap door that opens to allow ice to eject also allows warm air to enter due to the long length of the trap door opening, 5 seconds. This allows some melting of the ice that is trapped and crushed in the hopper to melt then re-freeze in the blades. Then the damming cycle begins once again.

We purchased a top-loading direct drive LG washing machine at Best Buy a few years ago. From the beginning it has not been a good experience. The steam function never works and it crashes 1/2 way through the cycle EVERY time... and we then have to empty the machine and start over again. Add to this that the regular cycle does not fill with anything close to enough water, and the result is consistently dirty clothes and/or soap that dries inside the machine. And we cant even think about a load larger than about 6 or 7 large towels... as it overloads and tilts so we then have to drain the water and remove 1/2 of the load. If we had known how terrible this machine was going to be, we would have bought ANYTHING else. Do yourself a favor and avoid LG washing machines! We wrote to the company 2 times over the last few years and our letters are ignored. They do not seem to care about their customers.

Purchased the complete LG black stainless kitchen set up for our newly constructed home. Appliances were purchased at Sears and delivered by them to our new home. Microwave was badly damaged off the truck so it was reordered (Sears fault). Dishwasher, Refrigerator, and Double oven were not damaged as we examined the boxes for exterior crushing or creases. The dishwasher leaked like a sieve the first time we used it!! My husband checked to make sure all hoses were attached properly and all fittings were tight. We could not use the dishwasher at all as it leaked so badly it was ruining our new flooring and leaking into our basement.I took a video as we pulled out the unit and ran it and it was obvious that the leak was coming from the back of the unit. LG repair came over and determined that it was damaged at delivery! I still had the box. No damage to the unit during delivery. LG refused after months and months and pic after pic sent to their US offices and their South Korean offices. This unit was dropped and creased across the back during manufacturing and they kept telling me that it was Sears fault. I could not, in good conscience, blame Sears as I had personally examined the box when it arrived at our home.After 10 mos. of arguing with LG, I went to the local Sears store where we had purchased not just the 4 LG appliances, but a beer fridge, for the basement and a freezer for the basement as well totaling more than $11,000 in one purchase. We had also purchased appliances from them in the past. The new store manager, upon hearing my story from the saleswoman from whom we purchased our appliance, made it right. I told him that I never relented on the story that it was not Sears fault but a manufacturers defect. He appreciated my honesty with LG and replaced the dishwasher.Moving on now to the microwave. After finally receiving the new microwave 3 months after the other appliances were delivered. It was only 5 mos. before the digital display started acting wacky. Then the microwave worked intermittently. Again, I called LG. They assured me that they do not have manufacturing defects as their quality control is above reproach. I said, Great sent me a repairman as it is under warranty. Scott, from LG, ordered a new door which contained all the inner workings of the unit but it was the wrong color. He reordered, came by and replaced it only to find it didnt work either as a week later it was acting like the door he just replaced. Finally Scott was able to get the right door and it works. That process took 2 months.Just before Thanksgiving, 2017, we noticed just under the handle of our new refrigerator, the paint was peeling off of the black stainless finish. It is not an area of the door that we touch regularly or even at all except to wipe down. After the holiday, I sucked it up and called LG once again. LG in South Korea told us the warranty was up on the refrigerator and there was nothing they could do. I told her to take a look at the history on our previous appliance issues and that it may be time for us to possibly file suit with the company as now its 3 out of 4 of their garbage products that have caused us no end of grief and that Sears has documentation and I have pictures and other paperwork accumulated over the year from hell since we made the purchase of their products. She put me on hold!Scott came into our lives once again and ordered a new door and installed as we decorated our Christmas tree! I thanked him and told him that our oven would probably go afoul soon and we may see him again. He answered questions I had about the knobs on the front of our LG stove that when bumped, turn on without you knowing and have emitted gas. My worry is that I will bump a knob and be on my way out rather than the 3 times it happened while we were home and smelled the gas fumes. Scott said there was some kind of kit we could get to prevent the problem. Why didnt LG tell us that at some point. I will order it as soon as I finish this post to assure the safety of our home and family.Please do not purchase appliances from LG! They are dishonest in their dealings and lied to us over and over and I have it documented. Some of their local repair affiliates are hand in hand with them and lie for them without doing their work. They walk in and determine it was someone elses fault and tell you to go after them. Sears in North Olmsted, OH made the situation with the dishwasher they sold us right. I cannot thank them enough. Sears has a contract with LG and other manufacturers that says that Sears repair may not touch LG products that are under warranty. They are not allowed to look at your appliance if it is under LGs warranty or the warranty becomes null and void. The consumer is at the mercy of the manufacturer as we were and the manufacturer, LG, is dishonest in their dealings.

Saved up to get a new stove. The enamel on the floor of the oven started coming off, now it is rusted and actually has holes! So disappointed in this company. They say it is not covered. BAD BUSINESS!

I cooked below the microwave. The steam and heat from cooking and combined with cooking in the microwave has crumbled the plastic that secures the lower handle. It is now taped on. A new door is 260 dollars. I cant afford that. What good is a microwave if you cant use it? Really!!!!

My second LG inherited through a relationship and just as bad as mine. These machines are very fussy about everything from water-pressure to drainage. They simply do not clean as well as anything I have owned before. Fluff and lint problems. Various random errors constantly occur and a wash can take hours and hours due to a well-documented LG bug (Google LG Washing Machine balance issues). Just downright bad product.

New LG LMX28994ST. The fridge starts to buzz load at least one a day. LG tech has looked at it but because it has not done it when they were here, they will not replace it. I have a video of it and they have seen it, but there is nothing they can do. I was told to stay away from LG, but I never listened. Never again.

Like everyone else - initially I loved this unit. Its still a good looking one with amazing features - if they actually work. But when you have a sudden and complete failure of your unit it changes your opinion. And when LG customer service and their third party service centres do not treat it with any sense of urgency or allow you the courtesy of a call back then you feel bad!My stainless steel french door unit hums and lights up, but cools nothing, with no air blowing. I had to throw out over $300 worth of food and weve been without a unit for 5 days now! I am currently trying to resolve this issue with the customer service at LG Canada. Thankfully its still under warranty, plus I bought an extended warranty from the BRICK which would cover me for up to 5 more years of parts and labour or a replacement! LG sent a third party service guy who did not show up, after blocking out my whole day, which forced me to take the whole day off work losing a whole days wages as a result!! LG was unsympathetic with canned responses, and did not care much! Huge disrespect for me and my time and family!After spending over $3500 on a fridge you expect better service! In fact one of the girls at customer service had the nerve to tell me I could be charged for the service if my complaint about the unit was false! Imagine that! My advice dont buy any expensive LG refrigerator. Heck! Keep away from LG all together! Its easier to deal with a $500 unit than deal with this nonsense on a high end unit!

Have a LG Dishwasher Model LDS4821ST. After purchasing this and about 2-3 months later notice a bad odor. A few days after cleaning dishes it smelled like something died in the unit but the smell was inside. After putting off calling LG I could not stand the smell any more so I emailed them. They e-mailed me back with recommendations such as Check your disposal for odors and try putting in vinegar and run a cycle with no dishes. Did not help the odor still there.A few days later this was still barely in warranty. I emailed again and they gave me a claim number and a repair service to call, the service guy said You still have to pay and that claim number is a conversation number not for me to charge LG. Repairs that would cost $300 and replace a part is up to me and you will not have the odor again. Yeah right I think it a bad design on the draining system that bacteria starts to develop. They do not stand behind their products. I even stated in second email that if the service guy says its my fault I would pay for the call. At this point I am probably going to buy a different brand. My KitchenAid lasted for 12 years with no issues.

LG is the worst thing you can buy, and the customer service is even more worse. I purchased a refrigerator that has only been used for five months. It is completely broken, and replacement is taking two months, and still waiting. When you call them, you will hold forever. Not just me, everybody I knew, who bought an LG appliance, said the same thing. Dont buy LG if you want your life to be good.

I’ve been wondering why my clothes have little holes in them, get pilly and faded so quickly, and even get tied in a knot sometimes when I do a load of laundry. I finally realized it’s the new washing machine (WT7600HWA). I am so disappointed. The spin cycle is so high that it’s causing little holes In my clothes. I believe it’s also causing the clothes to get all entangled and tied up in a knot which is difficult to untangle and make them a very wrinkled. I am very unhappy with this washing machine and very disappointed. I would not recommend it to anyone. I also don’t like the cycles are so long, why should I take an hour and a half to do a load of laundry? That uses more electricity and water that way as well.

I have owned an LG refrigerator with a bottom freezer for the past eight years. Besides the beautiful design of my refrigerator, I don’t have many good things to say about LG as a company. As a matter of fact, as a free trade supporter, I would limit access of this company into the US market because it does not uphold US product and service standards. The internal organs my refrigerator, made out of plastic, began breaking in the first two years. Two years ago when my refrigerator stopped cooling just before a big holiday for each I had to cook for and store food, it took LG four days to send appropriate serviceman to take care of the problem. The first repairman did not even have the appropriate equipment to fix the refrigerator and passed the buck on to someone else. When I called LG again and insisted on an LG certified repairman they had sent one. At that point I was out of warranty my refrigerator needed a new compressor which was installed two years ago in 2016, and for which I paid full price out of my own pocket. Recently I’ve had a problem where my freezer is not working but the refrigerator is still cooling. When the question of replacing the two-year-old compressor with a new one came up, LG stated that it’s company‘s policy is that if a compressor has been replaced and the refrigerator is out of warranty, the standard manufacturer warranty for compressors which is typically for most appliances 5 to 10 years does not hold water any longer. When you call for service you have to threaten and move up the ladder to speak to a few supervisors before you can get an adequate service. I will never own any LG product again and I would gladly share this recommendation warmly with any person I know. Who needs you LG? Go back home and stay there!!!

French door with water and ice distributor, bottom freezer, refrigerator LFX28968ST, barely 3 years old (still have one more payment), non-functional. Thursday, We noticed water spillage on floor in the morning but just assumed kids dropped ice and didnt clean up. In the evening we noticed nothing was cold and everything in freezer was defrosted and warm. Called LG, troubleshooted a few things, nothing. Even the SMART diagnostic could not be processed. We paid the flat rate for a service call.Friday morning, LG technician came, verified and said there was nothing to be done, non-repairable. Filled out the paperwork, took pics, scanned the bill of sale, sent to LG office and told us LG will replace and in that 72 hours should have a response. Weekend without fridge - good thing it was cool outside. Waited until Wednesday, no response. Call back LG customer service (located in Philippines). They have receive request but are still processing. Normally takes 7-10 business days, but since this is urgent, 3-5 business days.Well today, is 5th business day. I called back, they responded that it is still being processed, calculating the pro-rated amount, and someone will call us mid-next week. I ask to speak to someone in the department who is better able to help, but they do not transfer to whatever dept that would be, nor will they transfer to supervisor. I have a family to feed, and my home business involves cooking. I have lost the contents of my fridge and even though the temperature outside is cool, it dips below freezing at night and there are scavenging animals. Does anyone know a mailing address for LG so I could send them a legal letter? Customer support is really not helpful. I recommend not buying LG! This was the first and will be the last!

I purchased an LG refrigerator with french doors and bottom freezer in April 2007 from Best Buy. Model #LFD22860TT and manufactured in Mexico in 2007. It had multiple problems ranging from the seals of the doors tearing, the clips to keep the doors closed breaking off, the digital panel on the left french door not displaying properly, the ice maker not turning off and, most recently (yesterday), I found the light bulbs in the fridge did not turn off.The heat of the light bulbs burned the casing. It melted the casing causing it to fall off. It was also warped, as was the top of the fridge. A lot of the food in the fridge was melted and spoiled. I called LG regarding the issues each time and was advised that they were not under warranty and would have to be replaced at my expense, except for this last light bulb problem.I called LG and they gave me the number of a local repairman to call and indicated they would pay for the repair caused by the lights. The repairman came the following day and advised that the unit could not be fixed back to looking new. He could replace the light fixture and the cover but that the cover would not be the same and would not fit properly.He was going to call LG to see if they could possibly replace the fridge since the problems couldnt be repaired. He will call me back once he has an answer.

After 3 attempts from an LG only repair shop, I still do not have a working refrigerator. It has been a month. I had to buy a small back up refrigerator because the LG is not fixable. It is only 4 years old and costs approx. $1,800 dollars. This is very upsetting.

My LG french door refrigerator is six years old. Six months after I purchased it the little spring on the French doors broke I had to buy a new on eBay. A little after the warranty went out the ice maker broke. I paid for a whole new one it wasnt long after that the ice maker broke again so I just left it and started making ice with trays. Now it has stopped cooling and freezing. Now what LG? Youre taking peoples hard earned money thinking they are getting something trustworthy! I have an old Maytag in my garage. Its 30 years old never stopped not once.

I do not normally write bad reviews, however; with the amount of money I spent on my LG Probake series range/oven, I am very disappointed. Model # LRE4213ST. As others have written, you barely bump or lean up against the knobs on the front and they turn on. Even the dog can turn them on. We have truly returned home to find the burner red hot, luckily, we keep it cleared off, but we just bought a home and remodeled and I really don’t want the house to burn down. I have had to go through 2 sets of childproof knob protectors to help prevent this.

I purchased a LG washer and dryer from Sears 09/2010. My washer has started rusting. I have contacted Sears, LG and Better Business. I can not get anyone to take care of this or stand behind the product as promised when it was purchased. This is a manufacturing problem not any fault of mine. I would advise anyone do not purchase a LG washer, and do not purchase any appliances from Sears. Read all the bad ratings of Sears and LG. Don t make the mistake I DID.

I bought this washer (LG WT4870C) 11-2013 on ratings in Consumer Reports magazine. It has not lived up to the reviews given. The load is constantly off balance and the machine will continue to add water and move clothes around until I stop it. You cannot leave this washer running without constantly checking it. Clothes do not clean even after sloshing in the water for an hour. I have the original receipt, and would love to replace it. I am in the market for a new dryer, my Kenmore Elite stopped suddenly after 5 short years with numerous repair calls. My first washer and dryer, basic Maytag brand lasted 20 years. Any recommendations on a good dryer?

Have an LG higher stainless dishwasher that has been determined needs to be replaced by tech. Was offered a white may tag and was told only option or 500 dollar cash. Have been trying to get thru to discuss this matter and cannot get thru after waiting hours for some one to answer the phone. No resolution or cannot talk to supervisor. Bad business on your part. No resolution as of yet.

I had a new home built and wanted a double oven. The builder only supplied Frigidaire and Frigidaire did not have a double oven. I ended up buying LG refrigerator dishwasher microwave and stove and they are all excellent in the stainless and I love them! The inside of the oven is blue and it is gorgeous!!

I trust the LG brand and when it came to looking for a quality fridge that would also quench our thirst as we go through a lot of water as a family...this brand was the best choice for not only our family but the space we needed it for. The LG refrigerator I used was spacious enough for us and I loved the fact that it was from a brand I trust and love. I loved the ice maker and water dispenser on it. The water from it was some of the best water. The fridge itself had tons of room and fit the space perfectly. The fridge we used had a bottom drawer freezer. I wasnt a huge fan seeing that it sometimes would catch if food shifted. The fridge had a lot of room...sometimes I felt too much room lol. So the spaciousness was a pro and con...mainly because I am short.

I bought a new LG dryer, September 24, 2020, from my local best buy. I also purchased the 5 year extended warranty. Fast forward to beginning of march 2021: my new dryer stopped working, gave me an error code. Because it was just over 5 months after purchase, i had to file a claim with lg. So, i call the lg warranty phone number and was told that there werent any technicians in my area that could service my dryer and they would look at third party techs. 4 months pass and finally someone comes out in June, 2021. He states that LG dryers have ongoing issues with their thermal fuses. He didnt have the right part with him and said he had to order it and would call to set an appointment when the part came in. About a week had passed and I called the technician, I was told the part was on backorder but i had a date of repair, July 17 2021. Tech showed up for the appointment and He replaced the fuse and the dryer worked again. 13 days later on July 30 2021, my dryer stopped working again and I received the same error code.I called the warranty department back and was told that they would contact me in 10 business days, as they had to look for someone to service the dryer. 10 days passed and they never called, after about a month, i called them. I was told that they were having a hard time trying to find someone to come out to fix their appliance. I asked them if they could send the last tech back out. The rep agreed and stated I would be called back. No one called. So I called again, this time I was told that my dryer was a lemon and i needed to wait for a phone call from another department, and was guaranteed i would hear from someone in 3 days. Another weeks passed and I called again, now each time I call, I am given a ticket number, I was told this time that nothing could be done. I asked to speak to a supervisor and was told that there were none on staff, and then was told that they couldnt patch me through to someone else... After about and hour of this crap I was told the supervisor would call me back, again. No call ( surprise surprise). I keep trying to get through to someone at LG, still having no luck and its now passing the 1 year manufacturer warranty and my time is running out to have this thing fixed, again.Lg just kept giving me one shit poor excuse after another and finally i gave up when i wad told youre outside of the 12 month manufacturer warranty, theres nothing we can do, maam . So, I called Best Buy. I explained the situation and all the bs i was going through with LG and the rep told me that LG has been having a lot of issues and they would take care of me. That was September 2021. No one has come out. My dryer is still broken.I took it upon myself and contacted the original technician and asked if he could come back out to replace the fuse again. He was able to put a repair ticket in with LG because my appliance broke a few months before the 12 month warranty ended. He came out toward the end of October 2021. He checked the fuse, because the error code the dryer was showing indicated it was the fuse, again. It wasnt, the fuse was fine. Turns out, according to the tech, I need a new wire harness and maybe a new computer? He wasnt sure, so he was placing an order for both and would call with an appointment. Its now December and the technician hasnt been back, after multiple phone calls I was finally told that the parts needed were on backorder and he wasnt sure when they would be in.I called Best Buy again today and explained the situation, again, and was told when ordering parts the company has so much time to fill the order, after that date has passed we (Best Buy) consider the appliance a total loss and she was going to transfer us to another department to get it all sorted. New department said that the technician has to come out and put it in his/her notes that it can not be fixed or is not worth fixing. Then and only then can the dryer be considered a total loss, and then they will replace my dryer with a new one.. another LG. I explained, in the nicest way possible, I do not want another LG appliance. I bought this one brand new just over a year ago, Ive been able to use it maybe 6 months total. I have had nothing but issues with the dryer and the companys customer service. I have 4 children ( ages 15, 6,3 and 2),we need a working dryer. We need something reliable. I would much rather have them take this junk out of my house and refund my money. It has been called a lemon many times, not only by best buy reps but also 2 reps that work for LG. Its a massive inconvenience to have to bring laundry to a laundromat everyday to have it dried.. I get 27 minutes of drying time for $1.50. Because I am potty training 2 toddlers, have 2 in school and my partner is an ironworker, we do a lot of wash. I spend between $10 and $15 every 2 days at the laundromat and about $20-$30 a week in gas to go back and forth to the laundromat. Thats A LOT of money to be dishing out because LG doesnt stand by their products. Money that could have gone on a couple new appliances, bills etc. She, the CSR, said she was transferring me to the lemon claims department. The man I spoke to basically told me that unless i file a civil claim against the company and a technician says that I have a faulty dryer, the only thing they ( best buy) can do is replace my dryer with a used LG dryer of comparable value. Which this dryer now isnt worth a damn thing. I am so annoyed with LG. Im annoyed at the fact that i spent almost a grand on something that LG says would last 10-15 YEARS. it didnt even last 6 months!Now i have to waste more time on monday calling LG, best buy and the technician and ask them to email or snail mail me all the paperwork and notes for the last year, so i can bring it all to my attorney. I have had enough of that company and their appliances. I will never purchase another product with the LG logo.

Never again will I purchase a LG product. I purchased this washing machine August 2016. From day one I had a feeling my clothes were not coming clean. My husband works outside and sometimes have mud on his clothes. I pulled the clothes out the machine and was able to scrape the mud off with my fingernails. I have never experienced anything like this in my life with my old machines. My towels still have normal makeup stains on them. Im very disappointed. I have to wash the clothes twice each time before putting them in the dryer.

We got a Front Loader washing machine and dryer from LG in May 2017. Since day one I saw that my cloth are not clean. I tried bulky, heavy and extra water, but my cloth are only partially wet. LG claimed that I dont know how to wash since it is an high efficiency machine. I had Front loading machines since 20 years. A technician came out and mentioned that he hears that a lot and we should add water. LG drags it out.

My 32CFT refrigerator’s compressor failed 3 times in last 3 years. Still within Warranty. This time it stopped cooling on Aug 6th, notified on 7th, they sent an Authorized tech from Goodman Services: they sent 3 technicians so far, but the problem never solved. First Tech, came in with ill health, couldn’t finish the job and left in the middle. Second one came two times and spent almost 4 hours, told he fixed everything and asked to wait 24 hrs to get full cooling, but never happened. Their customer services never cares about customers, after all they are the only authorized tech for LG.Got to speak to almost 7 to 8 LG reps, spent almost 15-20 hrs on phone, every time diff. answers, even after 1 month 1 week, the problem never solved. They scheduled one more service call to same Goodman service company again for an urgent service request almost 4 days ago, but no response from them yet. Can you imagine how can one survive without a Ref during this Covid situations, in hot summer in Texas for more than a month with two small kids. Spent almost $2k, still in Warranty, bought extended Warranty, which of no use when needed. It has been terrible. Hope LG may take an appropriate action to resolve my problem ASAP...

Please check on the customer service before purchasing from LG. We live in a small town (50,000) and all of our usual repair folks refuse to work on LGs. Had to have someone from 75 miles away come, and they were unable to repair after four service calls. Have been in touch with LG---They told us this was the only person around that could work on the refrigerator! Would not buy an LG again because of issues of poor service after the purchase. Have been without a refrigerator for four weeks waiting on someone to repair it.

I had purchased a Sears Kenmore Fridge model #795.74023.411 in August 2015. Sears had recently gone out of business here in Canada. This fridge had cost almost $3000.00 and was manufactured by LG. I had contacted LG who suggested a LG certified service person. Service person attended and I was told that the compressor was broken and that the cost to fix this fridge was $900.00. I had called LG several times and they keep telling me the same thing. We are not covering this part under warranty because this is the agreement we had with Sears. I had also tried escalating this within LG and each person I talk to theres no point of escalating it further because theyre going to tell you the same thing. I asked LG if its normal for a $3000 fridge to only last 2 1/2 years and they stated it must be defective. Yet LG manufactured this defective fridge and they keep using the demise of Sears as an excuse to not cover this. I feel that the customer service and policies at LG are pathetic. I have now been without a fridge for almost 6 weeks as I cannot afford to pay $900 to fix this, nor do I feel I should have to. LGs customer service is pathetic and their products are garbage. Stay clear of LG.

Quick cooking, easy to clean, the two ovens are very useful. We feel that the interior colours are very modern, The control console is easy to use and read., It is also to keep clean. We do lots of cooking and this stove has been great.

Can’t even give this one star. I won’t rehash in detail the previous reviews about this miserable washing machine. I have had the same problems: won’t fill with enough water, starts wash cycle with some clothes not even wet, goes out a balance, and it leaks. My first service call was after one month of operation. The technicians put in a new computer board and said that would fix the low water and out of balance issue. It didn’t. I then bought a service insurance policy and glad I did. I’ve had at least four additional service calls to fix the above issues. The rust water leak has stained my travertine tile and the water has warped my baseboards. Still leaks. This has been such a unpleasant experience. I will never again buy an LG product. For the rest of you consumers, stay away from this washing machine.

Like the other review, if you set your oven to bake at 350, and watch a professional thermometer inside the oven, you will see the oven climb to around 475 and stay there for a few minutes while the panel says the temp inside oven is only 345. If you then set the oven down to bake at 345 in hopes of still being able to cook something before your house burns down, the oven will inform you that it is actually only 340 degrees in the oven, and continue blazing away until it is satisfied. It will eventually beep to let you know it is ready. At that point, ensuring there is no flammable material within 10 ft, you will need to open the door and leave it open for about a minute to let it cool down. Once the oven has cooled down, you are now ready to cook, and the oven works flawlessly. I agree that the gas knobs are easily turned on when you brush against it, but thats just the way it is and I can live with it. Gas burners work flawlessly and I love cooking on it. Just wish I knew how to turn off the incinerator preheat setting.

I purchased this Truesteam dryer in February 2017. Since the first day I used it I received a D90 message. My clothes did not dry. It took several hours just to dry towels. My house is new construction so there is no way I have lint buildup and blockage in my vents. I called LG and demanded someone respond to check my dryer just for them to tell me it was fine and working. My clothes still take hours to dry and my gas bill is ridiculously high due to the hours I have to spend drying one load. My dryer is under warranty and yet they do nothing to fix the problem. Will not ever buy and would never recommend LG products to anyone. Total rip off. I am going to continue to contact LG until my clothes dry properly. With LG products, life is not good!

We purchased a LG washing machine from Lowe’s on May 31, 2014. About the second time we used it the clothes were slopping wet but some of the clothes had dry spots on them (both using detergent and fabric softener and without using any as weve had to wash each load 3 times or more to get the washer through a cycle). Lowe’s was nice enough to replace that washing machine with another one just like it. Lowe’s delivered and set up the new LG washing machine within a few days. The very first time we used the new LG washer it was the same problem. Also we got an E6 - clutch error message to unplug and call repairman. Lowe’s had a repairman out but they cant find anything wrong. Calling LG and was informed some needed a new control board (why?? these are brand new machines and why are they selling the machines knowing certain serial numbers have problems)?? We dont have any children at home nor do we do heavy loads nor do we have real dirty greasy clothes. Lowe’s pretty much said weve had this newest machine 8 days and they cant do anything (had it 3 days before using it). LG advised we have to have 3 different service techs out. The first tech said he would check on the parts and call us back but that was 3 days ago and we havent heard from him. We called today and was advised they dont know if the parts were ordered or not as the secretary is out until Monday. Believe me we are slamming LG and are not happy with them at all. Service tech also advised us since its LG it will take longer to get the parts in and this repair might or might not work. Its like let’s try this and let’s try that and maybe something will help. But having two brand new LG washing machines within two weeks and they are both doing the same thing... LG has a problem and looks like its not getting fixed! We are very unhappy and wished we didnt purchased LG - the reviews are totally wrong!

Purchased LG dishwasher 2/20/14. Had to redo plumbing to accommodate dishwasher. Did not get it installed for a month, therefore unable to return to Home Depot when it wouldnt clean my dishes. Called LG. Was told I was using wrong detergent and needed to add a booster. That made no difference in the cleaning. After 4 service calls, replacing the sump motor and the main board, it still does not clean the dishes. LG corporate customer service says that it works and that the problem is that I have hard water (never mind that my 13-yr-old Maytag cleaned my dishes). Stated there was nothing else they could do and maybe I should consider getting a water softener. Will never buy another LG product.

We purchased an LG French door fridge in September 2014. The fridge has broken over 6 times since then. Fridge freezing, freezer not working, total shut down, you name it it broke. The computer board went 2 or 3 times, partly due to bad repair and wrongly installed. The compressor then went. Through all of this we lost hundreds of dollars of food and the fridge leaked and ruined our kitchen cupboards. Calling LG is the worst customer service. They provide the run around and takes days/weeks to respond and constant followup is required. They constantly say they are reviewing our case, but then come back and it is up to us to call back in and book something else. We are on the 6th time the fridge broke down, 9 days no fridge and numerous calls to LG. Avoid LG fridges!!!

Who is up for a lawsuit against LG LFXS29766S refrigerator? This is unacceptable. I bought mine in 7/2016 and the compressor failed 9/2017. Called them and they dont care. I think we should all file a lawsuit against this horrible company.

About 2 months after purchasing the unit, the heating element that controls the defrost mode went out and had to be replaced. Also, this unit makes a horrible vibrating noise when the compressor runs. If I put my hand on the door, it immediately quiets down. When I told the technician about it, he said it wasnt anything he could fix. They sent another technician out and he said this is normal and that the new compressors are just loud. That doesnt make sense because when I put my hand on the doors, it immediately quiets down. National Platinum Services wont send anyone out unless I agree to pay a $95 fee. I refuse to agree to this as the unit is new and is under warranty.LG says this is an installation problem and not their problem. LG told me to watch a video on how to level the unit and sent me a wrench for the doors. I have both front legs as high as they will go and the wrench they sent doesnt fit - one end is too small and the other is too big. LG confirmed that the wrench they sent is the only one they have for the refrigerator, yet no one can tell me how to adjust the doors without it. I talked with a supervisor who said they would send someone out free of charge to get it level but that never happened. A month went by and now LG is saying a new policy went into effect 2 weeks ago and I have to pay the fee. I find it highly suspicious that National Platinum Services avoided contacting me until the new policy took effect. BTW: Both technicians who came pulled the unit out from the wall without re-leveling it.Now today the heating element that was replaced is not working properly and ice and frost is building up in my freezer. Im beginning to think that the whole line of your refrigerator is not properly leveled is just a stalling tactic from LG and they know these units defrost mechanisms are not designed/built properly. Perhaps this is why theres such a bad vibration and noise. Theyre just trying to waste time and wait for the warranty to run out. NEVER. BUY. LG. EVER.

3 times LG tech. replaced the linear compressor in my LG refrigerator. Each time cost me $375.00 in labor cost time 3. Total cost $1,150.00. Me and my wife we are over 70 retire. We did spend so much food and time talking by phone to LG customer service and supervisor trying convince them to replace the lemon refrigerator with new one or help paying for the labor cost because no longer we cant afford buying new one or continue waste money for repair labor cost. NO WAY. I wonder a many LG linear compressor need to be replaced and a many thousand of dollar need to be waste before LG electronic replace my LG lemon refrigerator with new one. Sorry for my English.

We purchased an LG super capacity refrigerator in 2017. A few months later we began having issues with the refrigerator. From making loud grinding noises to not holding its temperature. Most recently, the refrigerator stopped working altogether, spoiling all of the food we had inside. We have had technicians come out a total of 6 TIMES and we still do not have a solution! Our freezer is currently not working and the ice dispenser is leaking. We have had a non-working refrigerator for over a week. We are extremely disappointed in this product and the zero solutions LG has offered. We will never purchase another LG product and will definitely warn others not to do so.

Couldn’t ask for more. The control panel is easy to understand and use. The amount of laundry that it washes is huge compared to what I had before. I had a Bosch front loader and it only washed half the amount of laundry and still didn’t clean well. I didn’t realize how clean my laundry wasn’t, until I used the LG. The matching dryer is super efficient he clothes faster and with less wrinkling. Never used LG products before. So glad I did. Now that I’m moving into another home, I’m looking at LG for all of my kitchen appliance needs and I’m taking my washer and dryer with me!

We shopped around a little bit then it came down to which one we liked in terms of aesthetics. We chose LG pretty much for the features. Its a beautiful refrigerator and I like the visibility of the program, the temperature and those type of things. But our experience has not been good so far. The top part stopped cooling and then apparently, something happened with the ice getting blocked. Im not sure how that actually happened but we had to turn it off and take the ice out. It was a little bit of a pain. But the repair guy was really great and the customer service was good other than the fact that they overbooked the guy to come out that day. He was a little late. But he was able to fix the issue and hopefully, it stays okay. If not, well have to call LG back.

I have a LG top loader. It is by far the worst washing machine that I ever owned. I swear it takes me all day to do a load of wash because the machine goes off balance unless I stand in front of the washer and move the clothes around to balance them. This is no way to do laundry. So so unhappy.

We purchased the LG French door, bottom freezer about 5 years ago. We spent the extra money because we thought that LG was one of the best at the time. This model has only the water-in-the-door; icemaker in bottom drawer. The salesperson showed us why THIS bottom drawer was better than others with the same idea: the gear-type rollers were more substantial and the slides were larger. The rationale was that it would be more durable. In the past year, the freezer drawer is becoming harder and harder to pull out and/or push in. I have taken the bin out and found grease/graphite on the bottom of the unit and along the left rail. Water from the icemaker also tends to build up as it sometimes drips onto the left rail, making the rolling very difficult. After wiping it out, it seems to be fine for a few hours...then its hard again. We have had it with LG appliances. We had an LG dishwasher that nobody would work on. The LG washer/dryer that we have, are doing OK for now, but the bellows in the bottom of the washer where the water is pumped has cracked twice in 5 years, allowing water to run get on the floor. I should have had a pan put under the washer, but this indicates either bad engineering or bad design.

We bought a LG refrigerator 1.5 years ago. Very pricey I might add. The Fridge went out. They sent a repair person who replaced the motherboard and thats all he did. He did not check to see if the compressor was working. We wait 12 to 24 hours as he said not working. The compressor is not working. Back to LG We go. They say compressor is covered. They will get back to us on someone coming. They just call today and say they cant find anyone to come and fix it. Now the kicker is We have had no refrigerator since December 10th 2021. After all the hoops LG cant find anyone to fix their product. We live outside Little Rock AR. I have found this whole situation horrible with the way this was handled. I will never recommend a LG product to anyone. Yes there may be fine stuff out there but what if it breaks then you will find out how they stand behind their products. I find it ridiculous the price we pay for refrigerator, washers, dryers etc just for them to be throw away products.

Bought LG over the stove microwave on 11/10/20 at Home Depot in Homer Glen, IL. Model LMV2031. Serial 007TAMABC5. Its been running fine, really no problems until last week. When I turn the light on the glass covering the light gets so hot I cant touch. It also make the glass turn table inside the microwave so hot I needed a pot holder to take it out. The whole inside was hot. Im afraid to use it because it might catch on fire. What can be done about this? **

It has new technology than my previous fridge. I also enjoy the experience that I have gotten out of it thus far which is honestly the best experience I would say I have ever had with LG appliances. I really enjoy the purification of the water because I live in the country off well water and it seems to help lessen the taste which I really enjoy with this new LG fridge. I like the app that is available as well as how durable the fridge is, I greatly appreciate it.

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

I would stay away from all LG washer and dryers. The laundry machine leaves tiny dirt spots behind and the dryer does not fully dry clothes even at the maximum settings. Both machines are piece of junk, life is horrible with LG, not good.

I was so excited to finally get a new refrigerator and just loved it. Unfortunately within months (it is less than a year old) I began to get rust lines on the front of my new french door refrigerator (LG LFC247700ST). It is on 4 of the corner areas of the door where there was no protective film placed on it for shipping. LG web support had no answer except that I could use a stainless steel cleaner on it, which I had been using. Since the front of the fridge does not hold a magnet, I assume it is not real stainless steel so why would there be rust? Very disappointed.

LG Truebalance Washing Machine - This washer came with our home when we bought it. I can see why the previous owners left it. This is truly the worst washing machine I have ever used. It never finishes a load without being unbalanced. I cannot wait to get rid of it and so glad I didnt buy this machine!

A month ago the compressor on our LG French Door refrigerator model# LFX31925ST/00 died. It is still under LG warranty. Frequent calls to LG customer service only get another customer service representative that says they understand but are unable to do anything because. Each has a different because. Tonight, one even stated there was no record of us ever reporting a problems. Others have said the parts have been shipped to the technician a week ago, but the technician hasnt seen them. The technician called them and they said there was no record of the parts being ordered, even though the technician gave them the order number. This is an example of a complete runaround with no apparent intent to fulfill their warranty responsibilities. Or it may just be an attempt to defraud senior citizens. We are an elderly couple that lives in a very rural area. We must keep our medicines cold. Daily trips to town are out of the question.

The compressor on my 3 year old fridge stopped working early August. I called warranty and the found a service provider after 5 business days. 10 days later I call the service group for a time frame and they tell me LG cancelled the repair over a week ago because it is to expensive to fix and LG said they would inform me... I heard nothing from LG. I called LG, they said they would escalate the issue and I would hear back within 5 bus days. No call again (which is actually 9 days later due to a holiday weekend) and they say they will escalate the issue and I will hear back in 5 days. My fridge be has been broken a month and I do not have any service provider assigned, and no communication as to whats going on.

To anyone seeking advice on an LG dishwasher, take heed to all of the complaints listed. I have experienced most of the complaints listed from the machine not rinsing, not drying, not cleaning. The worst appliance I have ever had in 40 years. I have not tried other LG products and Im not compelled to do so. However, Do not!!!!! Do not purchase this product line in a Dishwasher because you will be disappointed to no end. Im not going to fight it. Its not worth my time but I will never deal with this company again. I may have lost 350 dollars over the last 3 years but they lost my business and not just mine because Im spreading the word.

I purchased washer and dryer (LG waveforce topload) from Home Depot last year and making such a big purchase was quite scary. I could not more disappointed!! As I write I am going into 3 hours on 1 load of towels and a few baby items! Seems like every other load will constantly give me the UE code during spinning, doesnt matter how many times you adjust your clothes. I mean who really has time to stand there for over 3 hours adjusting clothes! This is insane! I have had servicemen from Home Depot come out 3 times over the last year and NOTHING has changed. By reading the other reviews I see I am not the only one, which brings little comfort as I pull my hair out and pack my other bedding to go to Laundromat so I can go on with my day. Shame on you LG for deceiving us public in not only thinking we were getting a good product but also saying its energy efficient and for wasting my money and another day off!!!!

Clothes come out dirtier than when they go in! I have the problem that many others have: ashy-colored residue on black/dark clothing. Today, Im now getting ashy-colored stains on my white clothing. Ive not been able to figure out if this happens after washing dark clothes, white clothes, hot, cold, or ??? Ive not been able to discern out a pattern for it. So far, I cant avoid it. Ive read the reviews and LG comes back and asks for private messages instead of making solutions public. How do I contact LG so they can give me the washing experience they want me to receive?

LG customer service is almost as bad as their top load Washer. Machine grinds, bearings are shot. It rusted at the fill reservoir & top lip. LG service asked to hear it over the phone. I think we should all join in a class action lawsuit as LG knows these are all defective. We bought ours at Best Buy (huge mistake) as their extended warranty dept says 2 weeks to get parts before even seeing the machine.

LG has met my initial expectations. Price was the first reason for purchasing this refrigerator. We loved the fact that the shelving was movable. Lots of space, very nicely organized. Well built. Satisfied my growing family. Great color choices. Nicely constructed. Very happy with the service we received. More freezer space needed though. For a growing family its difficult to place frozen foods of different sizes into such a small area such as the freezer. Maybe put more shelving options in the refrigerator.

My washing machine is new. I have never had such a bad experience over a washing machine before in my life. Basically my washing machine is broken, its not working. I have had it for six weeks. They said they would send an engineer to look at it today. They apparently cancelled it and told lies. They said someone had been around. They had not. They lied someone cancelled. I spoke to a manager. He was rude and told me I had to maintain it first. A brand new product??? He was so rude. He said, Why dont you ring trading standards. Which I did. Both Currys where I brought and LG are passing the buck. Trading standards said they are breaking the Consumer Act of 2015. I have filed a complaint with Currys, LG and trading standards. I dont even want a product of theirs in my apartment after dealing with ignorant rude people in LG.

The washer (model WT1201C) only used sufficient water amount to clean when set to bulky, and even then the no-agitator washer would throw the clothes off balance. This would trigger the washer to refill in an attempt to balance the load, which would then throw the clothes off balance, and this cycle would repeat ALL DAY long. I put clothes on before work at 6am and when I got home at 3 in the afternoon the washer was still continuing to fill and spin, fill and spin. I was so frustrated when LG said it was bc of gov. regulations and that all the washers did this, I finally gave up and bought a Speed Queen which works AMAZINGLY well.

After the first year of ownership, what I thought was an investment of a lifetime, has evolved into the mistake of a lifetime. This washing machine (LG WT1201C) is depositing some kind of a black substance all over my entire wash. When rubbing this deposit while wet it dissolves into some kind of oily residue. I had three different service technicians from three different companies all of which said I needed to clean the machine more. Really??? One technician went as far as to say it had something to do with the drain line. I have used every product imaginable to clean the tub to include bleach, vinegar, tub clean from Affresh, and Tide, none of which has resolved the problem. I have even removed the drain hose from the machine, and washed it out (which should not have to be done). The slime inside the hose is not the same substance which is being deposited on my clothes. I had a very expensive set of sheets ruined on the first experience, not to mention having to drive across town to wash my clothes.The problem seemed to have subsided for a while, but now it is back with a vengeance. I called LG to set up a service call and spoke with Cyrus on 6-6-16 who informed me I would have to call back and schedule an appointment with Sears and was given the phone number of 800-905-9505. Cyrus stated these people were trained to work on LG products. I called the number provided on June 11th speaking with Donald and set the appointment for Monday June 20th and was given the repair ticket # **. On June 20th the technician didnt bother to show up or call, after I had taken the day off from work for this repair. I called LG in regards to this matter and spoke with Tori ID#**, who informed me they (Sears Center) had treated her just as poorly when questioning why the technician had not shown up or called. To make matters worse the Scheduling Department took it upon themselves to schedule an appointment for the next day, Tuesday. Again I placed a call to the Service Center to cancel this service call as I had not made the appointment and would not be available due to my work schedule. I explained, to the male on the phone, not to schedule any appointments as I would call back when I had time available. The following day I received another automated call to inform me a technician would be arriving on Thursday. Again I had to place a call to cancel this appointment. To escalate this matter even more on 6-27-16 I called the Sears Service Center, and was informed they could not schedule a service call for Saturday, as this was a warranty call and they do not do warranty work on Saturday, just non-warranty work, and I was informed, by Sears I would have to call LG back as my repair order had been cancelled, which I did, and spoke with Heather, who informed me they have no control over when Sears schedules their technician. On 6-29-16 I started the calling game all over again placing a call to 800-905-9505, and the female answering the phone said she could not schedule any appointments for any Saturday. I then asked to speak with the supervisor and spoke with Robert for the second time. When he started to say they didnt have any Saturdays available I advised him I had already spoken to him and knew he was not telling the truth. All of a sudden magic happened. I was given the date of July 9th with a service # of **. When asking Robert where this call center was he stated it was Columbia.

Major component replaced via an extended warranty after 2 yrs. Compressor died 3 months later. Labor not covered. Decided to trash a $3500 refrigerator rather than fight for another defective compressor and lose another $600. I am one of thousands, google this problem. Where is consumer protection?

I purchased an LG microhood and almost immediately, the stove lights melted and burned through the plastic covers. Unfortunately, I didnt report it until after the year warranty was up, but when I did report it, they still wouldnt stand behind their product. I googled the problem and others were having the same problem. Any other appliance manufacturer would have stood behind their product, but not LG. The guy in customer service said I was the only one with this problem. I told him to do an internet search on this and see all the others with the same problem and he laughed at me and hung up. Yes, he actually laughed and hung up saying there was nothing they could do. This is clearly a manufacturers defect, plain and simple. Also, the plastic clip holding the filter in broke while I was changing a filter. Also, I will have to replace the light bulb covers every time they melt through as the plastic is burnt and cracked and can fall into food. The light bulbs blow quickly. Buying this product has been a disaster. I will never buy another LG product again, just based on the way I was treated by customer service alone.

Not really happy with the machine nor LG customer service. My fiancé got a really good deal on the washer but a year later, we found out why the machine was discontinued. We could not take the machine back nor get our money back. We had the update and now I regret purchasing this machine. Some days I feel like the machine will still blow. I dont like how it bangs against the sides. It tends to keep running. What was a water saver is not a water saver no more. LG has really bad customer service and I think they should be giving refunds out. I cannot afford to buy a New machine and cannot sell this machine because I will never get my money back for the machine. For something that LG might have known about before they recalled the machine.

The LG stainless steel is very sensitive and scratches easily. It is very noisy and frost constantly builds in the freezer. Ice comes flying out every time you open the freezer. And water accumulates in back of veg drawers.

Weve had this LG refrigerator for the best part of 5 years and it is still going strong. There is minor rusting at the bottom part but that is probably our fault. The freezer also started to form ice which we do not like one bit but we consider it a minor thing. It has not broken down so were kind of happy with that. The light indicator became an issue back then as it was not working as it should have, but we made a minor tweak in the wiring so that its back up running good again. I wouldnt say we are particularly careful with our appliances but this fridge has managed to make it through up to this day which is very much fine. It looks like we did not make a mistake in choosing an LG product. I expect it to last another decade or so, which is how it should be with stuff like this. If it does, I will write an update on this review ten years from now and will give a 5-star rating.

We purchased the LG Front Load Inverter Direct Drive Washing Machine (Model: WM2301HR) and Dryer. I paid a pretty penny for them both. After a little over a year, our washing machine and clothes smelled rotten and mildewy. My husband looked at the machine and noticed molds on the bottom and in its parts. There should be a recall on this machine. Its gross and unhealthy for a household. The dryer takes two cycles now to dry a load. Of course, its past the one-year warranty so we are ** now. Dont buy these machines. Its a waste of money and it looks like there have been many similar complaints on these machines in the past.

Bought a new LG top load washer in 2011. It started leaking after a few years then the main board burned up. Smells terrible. Not going to waste any time or money to even attempt to fix it. Hopefully I can find a better brand.

My LG bottom door refrigerator started having problems in June, the freezer stopped working. It took 2 months before someone would come and look at it. Then the part was no longer made. Since the part was under the 7 year warranty, they said they would replace my fridge or give us a refund. Ive called, and called, and called, each time talking to someone different, just for them to tell me to await a call in 3-4 business days. Each time I had to call them back. Now they say they are only giving me a few hundred dollars instead of a full refund! Ridiculous! I will never buy a LG product again!

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.