I am well please with the performance, saving and overall value it has delivered thus far. I purchase a black stainless steel model and my only regrets are the fingerprints that I must clean daily. The freezer that came with a ice maker does a great job making ice in a timely manner.

We like the functions and all the stuff that the LG refrigerator had. It fit my needs that I wanted and was looking for in a refrigerator. My favorite feature is the push button door and the refrigerator is high quality too. Its awesome. The customer service has also been great. Whenever I’ve called for an issue, it has been dealt with in a timely manner. I really appreciate that. It’s been a good experience overall.

I have owned an LG Washer and Dryer for approx. 2 years. The dryer had to be replaced within a month of delivery and the inlet water valve is being replaced for the second time on the washer. Dont be fooled by PRETTY, the appliance are a piece of junk. And furthermore, when you call LG, does anyone from the company speak without an accent so you can understand them. I am saving the reader of this a ton of money. STAY AWAY FROM LG.

Soap dispenser rusts and is very annoying and dangerous to my family and probably could damage my clothes and eventually cause a flood in the basement. And I am unable to notify the company to voice my complaint.

We got our LG refrigerator at Costco two years ago. Then we started having problems with our ice maker. We called it in and LG sent somebody out here to replace it about three times already. They have replaced everything that they could possibly replace for the ice maker and its still not making ice. Its inconvenient for us. But the technicians have been good and theyve helped us with all the questions weve had.

I just used my A/C for a week. I heard a loud noise coming from outside and smelled electrical burning. I turned it off and tried it again - loud noise from outside the unit and burning smell. I turned the unit off. I was scared the unit was going to catch my house on fire. I called LG to have them service it. I already had the date and time and company they were sending. Then the customer service guy informed me the warranty had already expired 6 days ago. Really! This company could not honor it - after buying a refrigerator and stove from them. I am really disappointed with them. Let’s see if I buy another product from LG or even recommend them to my family are friends.

****Buyer Beware**** Please do not ever buy an LG Appliance! Their 10 Year Warranty isnt worth the paper it is printed on. Our dryer stopped heating after purchased new July 2017. Customer service is absolutely deplorable, with hour long wait after talking to someone about the problem, flat out lies, being given the runaround, promising service appointments and no one shows. Being told LG was in negotiations with a repair vendor in my area and that we should receive a call back within the week. That was 7 days ago. No one called.Called back - another hour of being on hold. Then being told that the 1st service center declined our service appointment so it was being escalated to their 2nd service center. Why was my service declined? No one can say, but supposedly/hopefully the 2nd service center can accomplish what the 1st service center was unable to do - schedule a service appointment. Oh yea, I should receive a call back in 3-5 days from the 2nd service center.After 2 1/2 weeks of the runaround and lies from LG, I am done trying to have the dryer repaired under warranty. I am biting the bullet and calling a repair service to repair my 9-10 month old dryer out of my own pocket. I also would like to note that our case is not an isolated one. A google search will reveal several horror stories identical to mine! Dryer stopped heating and a completely worthless LG customer service experience.

In June of 2014 I bought a new French door LG fridge ($2199) for our new home from Sears Canada. From the minute it was plugged in it squealed randomly and has a constant humming/vibrating noise that is well above just annoying. As a point of reference, we have an almost identical LG at the cottage and it is basically noise free. I have been quite patient about getting the noise corrected as it seems to function well except for how noisy it is. The authorized LG repair tech was there today for the second time and had the gall to tell me it seems not bad, I asked him to leave and go have another drink as the alcohol coming off him would serve a college fraternity well.Almost one year later I still have an annoying buzz coming from my new LG refrigerator and zero satisfaction in getting this remedied. At this point I fully expect LG to delay this until the one year warranty is up and say sorry, nothing we can do. Fortunately, I have lawyers in my family and this matter is far from over. As many others have said, THIS WILL BE MY LAST LG PRODUCT regardless of the ultimate outcome. There is no need in this day and age to put up with this level of customer service.

Saved up to get a new stove. The enamel on the floor of the oven started coming off, now it is rusted and actually has holes! So disappointed in this company. They say it is not covered. BAD BUSINESS!

My husband and I purchased a range from Home Depot 2013 and I thought this was great and absolutely loved the stainless steel and blue inside oven. That was until problem after problem. Why purchase an extended warranty just to find out Home Depot does not have service people in the area to service their products. Why even sell the warranty if you cant fulfill the agreement. I am furious!!! Stuck with a range after a couple of years that burners will not work and oven temperature only reach 350 degrees. Then only to be offered a refund of half of what we paid!! Really!! I will never buy a LG product again!! I also question if I will make any major purchases as this from Home Depot again as well!!! LG consumers beware!!

When looking for a new stove the salespeople at Lowes raved about LG. We looked for reviews and they were all positive. I bought this stove in September 2017. It has multiple times turned the gas on with no flame. The knob must have been bumped. The last time the gas had run so long that we had to open windows and doors for hours in the winter to get rid of the smell. Im afraid that my family is going to die from carbon monoxide poisoning! How can this not be recalled by the government must less LG themselves. Are they waiting for someone to die in a fire or from poisoning??? A LG repair person came and replaced the metal pieces the knobs are on. While he was doing that the gas turned on!!!. It still seems like the knobs turn VERY easily! Will never buy LG again!!

I just got my refrigerator. It is a lot bigger, holds a lot more and is energy saving. I would tell anyone to get a LG. I also have a stove, microwave and dishwasher. All LG. I just redone my kitchen and it look beautiful. I have had a lot of compliments. Thank you LG. My refrigerator is so easy to clean and so is my other appliances.

Bought an LG LFXS29766S in January 2015. Three weeks ago the temperature in both the refrigerator and freezer sections started going up. Called LG and was told that the ten year warranty on the linear compressor covered parts only and that if I used a non-certified repair service that they would have problems obtaining parts. Agreed to have LG service the refrigerator and they came out about four days later. Was told that the compressor had failed (big surprise, do you think). Compressor was not available so had to wait a week for part to arrive and have it installed. Two days later temperature started going up again and LG technician came back and fixed it again. Total cost $412. Crossing my fingers it holds up long enough to try to get rid of it.

I initially chose the LG refrigerator because of the style. It matched my kitchen appliances already in the house. I also picked it because it was spacious and affordable. The LG refrigerator that I previously owned was spacious. It was also nice stainless steel design. It had a good ice maker that also gave you good cold water. I didnt like the fact that this refrigerator didnt last as long as I thought it would. It broke and would no longer keep my food cold. It was disappointing that my nice fridge broke and I had to purchase a new one.

The ice machine has broken. Pieces of plastic were coming out when you use the crush or ice cubes machine. My daughter and my husband almost choked on a big piece of plastic. I never had this problem before. I dont understand how it is broken. It also leaked in the front of the refrigerator and left puddles on the floor. What is going to be done about this problem? I cant even use our ice machine, because I am afraid that one of us will swallow pieces of plastic. I need an immediate response please. I want to see about getting an attorney.

I bought my refrigerator (LG Refrigerator LFXC24726S/02 MODEL#502krpv10848) 8/17/2015 at Plessers in Babylon. I also purchased the extended warranty. Since I purchased the unit there was a problem with the motherboard computer within the year because it was covered under the manufacturers warranty. July 21, 2018 my refrigerator stopped working and I called the warranty and they sent Mr. Appliance out on 7/26/18. The first visit the repairman Rob said it was a Freon leak and they had to come back to determine where the leak was coming from. I had to reschedule and they came back on 8/1/18. The repairman Bob, said that it was the compressor that had to be ordered directly from LG. He said it could take awhile. I called last yesterday afternoon after repairman had left and every time I called it was a picked up and then a hang up all afternoon. I spoke with LG today and was hung up on. I have been without a refrigerator for almost 2 weeks and I have 3 teenagers with no fridge. We are living out of coolers! I have called LG, NEW LEAF (warranty company), Mr. Appliance, and the retailer Plessers. Everyone keeps passing the buck and doesnt take responsibility. They all seem to feel that its normal to be without a refrigerator for 2 weeks plus! I was told by Mr. Appliance it could take a couple of weeks to get the compressor and then I have to call for another appointment to have it installed. This is totally unacceptable! I want a loaner or a new refrigerator! I will NEVER buy from PLESSERS or an LG appliance again.

Ive had my washer dryer for almost 2 years. In that time I have had service on the machines for various reasons and have been somewhat satisfied. During the time Ive owned them my family has noticed that all my towels smell like mildew. I have done everything from tub cleaning which there is a button for that and buying tub cleaners. I leave the door open when not in use and never leave a wash lay in there, but it still always smells. Today when I went into room the whole room smells. I immediately called LG and they will not come out for smells. I also told them I noticed under and around rim there is gunky stuff that I cannot remove and they said they will not do anything. I will NEVER buy another LG appliance again!!

This is cleanest my clothes, etc. have ever been after washing. The machine is also not loud. Many features and options. My whole household loves our new LG washing machine! Definitely recommending. Next to purchase an LG dryer.

Lg tends to make really good electronics. I like that the lg refrigerator is really good and high quality and they tend to last a relatively long period of time and i never really had a problem with them. I like that the smart black lg refrigerators tend to have a lot of room in the freezer section. I tend to always like that lg has a large main design. But they often tend to charge alot for their refrigerators and also they charge alot for there ovens, and they charge alot for there cellphones. It also causes a higher energy bill. Its sometimes hard to bring it into the house. But thats fine. At the end of the year i do intend to buy one more refrigerator. It is make alot better than other companies.

Where do I start. I have the top loading, no agitator, wave force. It uses too much electricity figuring out load weight. It doesnt clean the clothes well. The bleach dispenser has ruined many towels. If I interrupt a cycle to add an item (during that time the machine allows you), it screws up the machine on how much water to add so it fills the tank completely full. Contacting the company is a joke. The repairman tells me everythings normal (hes probably in a hurry to go to the next complaint of LG washers. The feature I have allows me to put my phone up to it so LG can hear the beeps and tones for a diagnose - DOESNT WORK (hence the repairman). I extended my warranty to three years. Problem with that is when they tell you nothing is wrong, your warranty is useless. Im sorry for anyone who buys LG! I hope you see the negative reviews and run the other way.

May 2014 purchased brand new LG stove model number lre3083st. Barely used, went to use self cleaning before Thanksgiving. Stove quit working the entire unit top/bottom. Stove would not unlock. I had to fight with LG to get someone down here to fix the product. A repair company finally came. He explained that it had became so hot that it burnt the back of the unit melting the wires. He said he replaced it. I did not attempt to used the method again until this year in July 2015. There are two self cleaning methods on the stove and I was going to use the one that is a shorter cleaning. When I attempted to use it, I realized it did not work. I immediately contacted LG. They stated they would give me a 30 day warranty extension and have someone come out. I waited and a repair service called. They said they needed to contact LG and would contact me back. They never did. Then LG called, left message on August 4 stating that the repair shop would be in touch to fix my stove and if I did not hear from them to call them back. I called, left messages and they never returned my calls. I then called LG today and spoke with a Lyn and explained my situation. She then informed me that the 30 days were up and that it wasnt the same issue and I would have to pay for it. I was on the phone with her for 40 min explaining and defending the fact that this was the same issue and that their company had already made arrangements to fix this. She finally said she would contact the service repair. I told her I wanted to talk to manager. She transferred me to an Adrianne who repeated the same thing stating that the 30 days were up because I trusted that they would send someone out. After telling her I was going to report this she said she could either contact the repair company or I would have to send receipt to her so that she could contact another repair shop. I explained I did not understand why I would have to do that when they already have all my information. She gave me her email address and fax to send the receipt to. Fax ** and **. I have my statement where I purchased the stove and thought I had receipt but unfortunately I may have to wait 30 to 90 day for Lowes to send me receipt. This is ridiculous. I was not required the first time and they have all my info and they didnt require it the second time but now I need it. Its just another tactic so they dont have to stand by and fix their product. LG is not standing by their products and the people they have working for them are not dependable. Now I have a stove that does not function properly.

LG Direct Drive WT 4801CW - Top of the line, we were told. At first small black marks were on our clothes & required a second washing. But today was the worst - its as if there is a hidden filter or holding area that fills up & then discharges filth all over clothes & sheets! I checked our water filters & lines into the machine & nothing was found. We are retired so no clothing caked with dirt/mud. Is there a filter that we are unaware of? Nothing in the manual. I wrote to the Manufacturer but no reply.. Very poor Customer Service. Local Dealer said they would have to pull machine all apart but I have to pay for it! Ive had LG products in the past but this one has done them in as well as their wonderful refrigerator, so we are done with LG anything!

LG washer that doesnt work. They acknowledge it but doesnt want to fix. They are not shame of selling kaput.

We spent a lot of money on a good washing machine great for the environment but not good for washing clothes!! UE is the message I continue to get while I try to complete a simple wash load. I called Home Depot where I purchase it and they dont service it... saw that coming so I needed to contact LG... after 15 min they told me I need to contact a service company but like the previous person NONE IN MY AREA!!! I finally had a company come, paid for a new sensor and guess what??? UE UE UE. Im Done!!! Dont buy LG!!! I would tell you how I truly feel but I am a lady!!!

Lg French Door 25 Cubic Foot Fridge eats a ton of energy. Recall did not fix problem.

This is the second microwave of this model. The first one worked fine for a year - until a few days after the warranty ran out. It was cheaper to buy a new one than to have it repaired, so we bought a new one because it matched the rest of our LG appliances. This one lasted less than 3 months. Home Depot requires 3 repair attempts before they wil take it back (even though we have the extended service plan on this one), so we got in touch with LG again. The same repair man came out and took it apart and put it back together again, saying he couldnt find what the problem was. It worked after that - for 1 day. When I called the repair company again, the tech said he would contact LG for us and get it taken care of. He did contact them, but we have only heard from them once to request more paperwork. Still waiting for the follow-up call a week later to get a refund. I will never buy another LG microwave. Very disappointed in their customer service.

LG Top Loader WA48J7700A - I purchased this washer last month and hate this machine! Not only does it not fill with enough water to cover the clothes, it doesnt even put enough water in to get all the clothes wet! When I look at the little bit of water that IS in the machine, it is dirty. I wondered, how does the little agitation in this dirty water get the clothes clean?? Oh! It doesnt! Today I am done! I am looking at a white shirt that is dirtier than when it was put in the washer (yes it was a light color load). I have noticed this before, along with dry spots on clothes after being washed! There is also often white streaks (detergent residue?) left on dark clothes.After reading other reviews that sound JUST LIKE MINE, I realize this is an ongoing problem (perhaps with all these energy efficient top loaders this is an issue?) I had a front loader prior to this machine and it too used little water but more than this does! And, the way a front loader works, the clothes were always moving unlike this machine where they almost stay put! On the phone right now with Home Depot to get this lousy machine out of my life!!! Im going back to a good old fashioned top loader that fills with water and washes the clothes!!!

LG Electric range/oven, Black stainless steel, self clean. My wife and I had bought it almost 3 years ago from Home Depot. Love my stove, money well spent. Highly recommend this product.

Bought a LG Top Freezer. Very disappointed in it. Every time you open and close frig door, the freezer door seal is broken and air gets in. This causes my meats to get ice formed on them. Had service come out and told us that this is normal. I never had a top freezer before that opens when I close the frig door. They dont tell you this when buying it. Also found the same info about freezer door opening in their manual. So if they know about it, why not fix the problem. Also told new frig will probably only last 5-6 years. Thanks LG. Never again will I buy or recommend LG to family or friends.

Because the defrost heater went out after the 1 yr warranty, I had to pay to have the defrost heater replaced which cost me $400. It has been a little over a year and its freezing up all up under the crispers and deli tray again. Ice everywhere. LG does not back their products. I guess I can expect to pay $400 every year to have this part replaced. I wont ever buy an LG product again.

I liked that it had an ice maker and a water dispenser and a rant big freezer with it in the bottom. Love the double doors that it has on it. I love my refrigerator so much. There wasnt much room in the doors of the refrigerator and the water dispenser did not get the water that cold. Also it took up a lot of room in the kitchen. I chose an LG refrigerator because of its name. Its known for laying a long time and being very good for the price. Its been almost exactly like I thought it would be.

So much better than my last washer. Loads easier. Gets clothes cleaner. And is quiet. Love that you can add water to the wash. Love deep wash and the various settings. It offers total customization to each wash. Don’t care about WI-FI but I guess it can be useful.

I purchased a top load LG washer and dryer about 5 years ago. The washer takes 3 times as long to complete cycles than it should. It begins to rinse and spin, then the UE signal comes on. After rebalancing the clothes the rinsing and spinning cycles begin again and the entire sequence happens over and over. I now have to manually wait for the spinning to almost finish then stop the cycle (this even happens with small loads so I am not overloading the washer). The washer has been balanced numerous times as well. If I don’t monitor the situation it can take over 2 1/2 hours for a simple load of laundry to finish. I have also noticed a foul smell at times which necessitates the use of bleach and/or Lysol for cleaning the tub. The dryer has been fine but the washer has been very disappointing and I’m sure has cost much more in utility bills due to unmonitored cycle times when I am not watching closely enough.

I saw signs of rust appearing around the bleach dispenser less than a year after buying the LG Wave Force washing machine. With the lid down it became out of sight out of mind. 3 1/2 years later I pried the bleach dispense tray out to find the entire area rusted - not surface rust but one step short of perforation. Bought at Home Depot who gave me the run around about not have an extended warranty. Got out my Dremel tool and ground the rust out. Now will treat with Rustoleum and paint. It wont be pretty but will hopefully stop the rust which would have eventually taken over the entire lid & rendered the unit useless.

We purchased the LG WM3700HWA front loading washing machine to replace an earlier model that had begun leaking after 11 years of use. This is a workhorse as we have 3 adults and three boys ages 5-9 that keep the laundry running 2-3 times per day. We are very satisfied with the performance and clothes come out clean... Most of the factory set cycles are perfect for our needs. We highly recommend this washing machine.

We are extremely dissatisfied with LGs customer service and lack of commitment to honoring its product warranty. We gave the experience a one star rating as it was the lowest option in order to continue this review, but we would assign a negative rating if that was an option. We bought an entire suite of LG kitchen appliances in 2013. The fridge stopped cooling at the beginning of May, 2019. Since that time, we have paid for service calls by two different repair companies and have made numerous phone calls to LG in an attempt to resolve this problem. LG has agreed that the parts are covered under warranty, but they no longer carry one of the parts (an evaporator). One of their representatives advised us that we could have them try and obtain the part from a third party or file an appeal for a defective unit.After determining that the part through the third party was on backorder and would take at least three weeks to obtain, with no guarantee as to an exact delivery date, we elected to file the appeal. At that point, we had been without a refrigerator for over a month, Several more weeks have gone by. Despite assurances from LG that we would be contacted, we had to call them multiple times for a status update and had to submit the appeal more than once. When we called a few days ago to once again to determine the status of our appeal, we were advised that it had been rejected the week prior (again, nobody from LG contacted us). They claim the appeal was rejected because the part is available through the third party (even though is is on backorder for at least another three weeks). We are fed up with this whole process!We never expected to have to replace a refrigerator that is just 6 1/2 years old - our prior refrigerators each lasted over 20 years. We were hoping that since LG no longer carries the parts necessary to honor their warranty, they would honor a defective unit appeal with at least some type of discounted price on a replacement refrigerator. In researching this issue on the internet, we have seen numerous complaints about LG refrigerators with faulty compressors and poor customer service from LG in attempting to get the problem resolved. Think twice before purchasing a product from LG... We will certainly never buy anything else manufactured by this company.

In July of 2010, I bought an LG LFX25961, 25 cubic feet. After 3 years, the ice maker broke down and started to freeze. The plastic had completed expanded inside. I had to manually operate the arm until this broke down too. I was about to replace the ice maker, when the freezer stopped working. I Called an LG certified repairman who showed me that the back was completed corroded causing the freon to leak. The compressor was burning hot. I was told that I could try to add freon but without any guarantee of the fridge lasting. I would be better off just buying a new fridge. He told me that most of his repairs deal with Samsung and LG which apparently are the brands taking over the big stores. I decided to buy a Whirlpool since it seems to have the least amount of repairs among all the brands. It could have been the case of a lemon, but some of my friends have reported issues with LG fridges. I was not aware that fridges need to be considered as disposable appliances and wont last more than 3 or 4 years. It appears to be the case however. I just bought a basic fridge with no water or ice dispenser. I can live without them. I will stay away from any LG kitchen appliances in the meantime and will not recommend them.

Top of the line LG purchased in Spring 2018. Was expensive. Control panel uses touchpads on hard plastic service which also serves as the door handle. We bought a 2 year extended warranty. The new vertical cracks cover the control touch pads, and will eventually render the dishwasher inoperative. Of course, it is considered normal wear and tear, and not covered by warranty. But, for $240 plus $250 flat rate service charge, I can get it replaced. How long before it cracks again? What a piece of junk. Do not ever buy a dishwasher that has flimsy handles which house the controls....

Bought a house with a LMXS30776S (2015) Double door fridge. Stopped cooling, Contacted LG, Parts covered under warranty. Labour is not. Paid $485 to have Compressor and Evaporator Replaced, still not working. Since then Condenser, motherboard, Defrost sensor, and other parts have all been replaced. Still not working. 4 Calls outs over 5 weeks and still have a warm fridge and freezer. Call centre couldnt care. I will fight with LG until this is fixed and I doubt I will ever buy another LG product again.

Our dishwasher got some problem 2 months ago. We called for help. Some technician came and changed motherboard without identifying the actual problem. We complaint again then they asked us to take the dishwasher for repair to workshop on 30th June,16 but until today they have not returned the machine yet. We called few times to LG and Best Denki but they told us waiting for parts and 2 weeks ago they said parts has come but until today dishwasher is not being delivered. Very disappointed with services. My wife having tough time since last 2 months without dishwasher.

My fridge stopped cooling three years after my purchase which is a little disappointing. I feel three years is not a long time. In addition all my food spoiled because of it! However every person I talked to was helpful, friendly, and compassionate. Still waiting on my food reimbursement & no one called me back to extended my warranty... Without a warranty this would have been more expensive so make sure you get the warranty.

No Stars. Dont buy LG or dont buy it from HH Gregg. They must buy wholesale merchandise that didnt pass manufacturing standards. I bought and replaced the same item in less than six years. They might work for as much as a year or little longer, hence their strong encouragement to buy additional warranties. Same model. Two refrigerators; Two failures; loss of two refrigerators/freezers full of food. First time: Told to wait a few hours for it to cool; then overnight for it to cool. It didnt. Had to wait a weekend before another (same model) was delivered. Four years later that one has stopped being cold.Only repairs offered were to replace the compressor if that had failed to work. All other costs were mine. Including $150 round trip for the lone LG certified technician in my area willing to work on my LG fridge to come from 50 miles away. THEN, diagnostic fees before problem is determined. IF it was the compressor those have a 10 year warranty. Repairmen say theyd have to order the $800 compressor then come out again ($150 travel) to install.Customer service is located in Manilla. They are only authorized to refer me to several repairmen but would only replace the actual compressor - nothing else, not even food loss. Im living on a small fixed income after retirement becoming disabled. Often spending time away in hospital each year. It has been months summer since Ive had use of the refrigerator. I live alone and have a tiny fridge in my bedroom for when I cant use the stairs. This has been a nuisance and a costly one at that. Be warned.

LG LFX31925ST - I pay 3k for this refrigerator and it keeps break down on me. I have to pay 400 out of my pocket. Replaced the bad compressor 3 months ago through LG Repair Service (LG warranty for part only). Now the refrigerator not cool again. I called LG and they said my 60 days warranty is over, nothing they can do. If they informed me 60 days warranty only I would not spend $400 for this repaired. Now I have to buy another refrigerator but NOT LG. Their products are junked, customer services are horrible...

I have a maid who washes the utensils but I still got a dishwasher so that her absence would not be an issue. Pros : most of the glassware gets cleans really well; utensils feel more hygienic. Cons : you still need to pre-wash vessels, remove all leftovers, and then put in the dishwashers; steelware does not feel so clean at times; I am scared to put in plastic due to heating.

Wish I could leave a rating of zero stars as a more accurate rating. LG Refrigerator model LFX25974ST /04 less than one year old under full warranty compressor failed. Informed item was on back order and will not receive for 3+ weeks. We have already waited for one week for service. Numerous calls to customer service has done nothing but bring frustration and hours of wasted time. Horrible product and horrific customer service. A month without a refrigerator and hundreds of dollars in spoiled food. A family of four with two small children cannot be without a functioning refrigerator. We will never purchase another LG product, EVER.

I bought an LG refrigerator 2 years ago for ~$3,000. Model LFX31945ST. This week it went out. Luckily I bought an extended warranty and called for repair. In speaking to the manufacturers technicians the ice and air circulation fans go out all the time and have to be replaced. So the technician that was ordered by my extended warranty claim came out and did not replace the fan (did not have the part) even though the error code that diagnoses the problem was clear to them. They cannot get the part a week to 10 days from now. So my food is spoiled (have a $250 food spoilage coverage) which will replace about 10-25% of the spoiled food and I will have waited 2 weeks without a refrigerator because even though they know this part is likely to go bad -no technician carries it. I will not buy another LG product but I made the mistake of buying an LG washer and dryer and I probably wont have long to wait until they go bad also.

I wrote a review earlier about how the burner on the stove turns on if you brush up against the knobs. It does this without you even being aware and the next thing you know the ** house is burning down. This happened 3 different times and luckily I was still in the house when this happened. One time I was getting ready for work and had my dinner packed in a nylon bag and just before I left for work I heard something sizzling in the kitchen and the whole ** bag was on fire. Not happy about this ** at all. Anyway I left one of these reviews earlier asking for advice on what I could do about the situation since LG does not give a ** about these problems according to other reviews. But since my last review a couple of hours ago I went to church and then came home to cook dinner and I realized the only solution to my problem with this hazardous ** stove that cost about $1,700 if you pay full price is to remove the knobs and keep them off at all times and only use them while you are cooking. I now keep them in a bowl on top of the stove and my mind will be at ease especially when I’m not at home. In one review the ** dog turned the stove on while the people were away. LG gives not one ** about this problem. I hope this helps someone else who is at wits end. Good luck.

I purchased 4 French door model (LMXS30776S) from Best Buy in 4/2018. First compressor went out 6/2019. Second compressor went out 3/2021. Been without refrigerator since then. Bought extended coverage through AIG. Been waiting on parts, finally came in and was installed on 5/13/2021. Fridge section still not working, freezer worked for about 6 days then started not freezing. Repair shop has ordered more parts to replace parts already replaced. Talked with AIG, Best Buy and LG, no help. Im ready to go buy new refrigerator and I will never buy another LG product or buy from Best Buy again. Dont know how these companies stay in business with poor customer service. I understand ordering parts but over 2 months without fridge is ridiculous.

Bought top load washer & dryer. Very first load ripped almost new $85 shirt and washcloth half. Called LG and they sent repair person out to view shirt and washcloth. Told to return it to HH Gregg and get a new washer, did so and contacted LG to pay for shirt. After sending tons of pictures, many calls, they refused to pay since I no longer had the original machine (go figure??? Their LG repair person said to return it). Often have to rewash clothes, not enough water, loud, major wrinkles, etc. Then a recall for the machine comes and schedule appointment with LG for repair person to handle recall. They come out, update software to the machine??? and then tell me not to wash anything in the machine that sheds water (waterproof? like mattress covers, etc.). Hmmm. Then he tells me my dryer doesnt dry because there are sensors in the dryer that get coated with dryer sheet film and it confuses the dryer. Oh and the replaced machine ripped another shirt, even though you have to button shirts, pants, and turn inside out!!!! LG washers/dryers dont wash and dry like regular washers and dryers we have all been used to in the past. The new save water costs more water and electricity by having to rewash and dry so many times. LG COULDNT CARE LESS EITHER AFTER YOU HAVE BOUGHT IT! We will never buy LG again and if you can hang onto your regular washer, do so. Its better for the environment and your state of mind.

I purchased a front loading LG washer dryer combo with pedestals (Model WM3670HWA) at Lowes with extended coverage in late 2016. Multiple issues. Mainly UE ERROR CODE most all the time. Its not overfilled or a small load. Continued get worse. There is NO SPIN ONLY OPTION so the washer will wash forever, hours trying to spin out. At times I will have to set it through 5 or 6 other cycles till maybe finally spin out. This is insane. Clothes seem dingy, washer dispenser not completely emptying. Some water from leak at one corner at times. You can wash one load for hours. Using water and electricity. Service coming again. Not sure if its barrings or computer board on the UE error, other issues unknown. Dont waste your money on LG. Had hard time with service. Any finding anyone knows anything.

***DONT BUY THIS FRIDGE*** We bought our LG french door refrigerator in March 2014. Model number LF33975st. Woke up this morning to ice on the floor, and the dispenser running nonstop. Even after turning off the ice maker, and making sure the dispenser paddle wasnt stuck, it continued to run. I called LG customer service. They cant send anyone until tomorrow. The motor on the door should be completely fried by then!!! Fortunately, I bought the extended warranty from Best Buy, because after reading this site, I am very worried about this $3700 dollar product. For this amount of money, I shouldnt be having any trouble. Especially after 2 months..

I purchased a side by side Lg refrigerator in 2018 from Home Depot. I also purchased an extended warranty for this product through Home Depot. The extended warranty company is Asurion. After 2 years and 1 month my fridge died. It would not cool. This happened on a Sunday. So I called Lg that day to find out they were closed. Then called my extended warranty dept. My first called I was put on hold for 39 minutes...only to be disconnected. My second call, after another 40 minutes, I spoke to Dwayne ** who gave me a claim number and said a service person would arrive that day between 8-4. No one showed up. That night I called Asurion again. This time I spoke with Natasha, who gave me another claim number and said a serviceman would arrive on Monday. No one showed. I then called Lg directly who told me it would 5-7 days to get a service repair date.. I then lost it...They said they have no one in my area who accepts their coverage. So now Im without a fridge, lost all my food and no repair date. This is the worst company. Do not buy their products. You will be wasting your money like I did. LG representative are location in the Philippines. They could care less about you and I... the consumer. We are thoroughly disgusted with the warranty, the product and lg. Beware...lg is not US friendly. If they were I would not have to wait over a week just to get a repair person to come and look. Wonder how long it will take to repair. And they do not provide a refrigerator to use in the meantime. You are on your own. Try another company!!!!

Bought a Kenmore Elite French Door Refrigerator 795.74032.411 in July 2015 and really regret that decision. Less than 30 day after the 1 year warranty expired, got an error code indicating there was a bad control board or fan. Tech replaced the fan was first and that did not fix the issue, so then control board. Reading on line reports, this was a known issue with the LG control board. So $350 later, it was working again. Then a few month later, the ice maker started icing up. Turns out that the waterline running into the door has a know issue also. So tech had to order a new door (over $500) and with labor, total cost was over $850 for that failure. About a year later, started hearing a loud noise when a fan kicked on. This turned out to be a bad fan behind the rear panel in the refrigerator section. That was a $200 dollar repair (parts and labor).Shortly after that repair, the same fan started making noise again. This time the housing around the fan had shifted because of tension being place on the housing that way it is installed, making contact with the fan blades. Tech was able to readjust the housing to not touch the fan blades. But another $100 service charge. Now the Sealed System is out. The Sealed System is under warranty, but very hard to find anyone to do the repair. Sears is coming out next week, but the warranty only covers the parts. So labor will be $99 just to get them to look at it. The tech that looked at it yesterday (another $100 charge), indicates it likely the compressor, but he was not allowed to replace parts covered by warranty. Said I had to contact a Sears or LG for warranty repairs.

I love my LG washer. It’s self-adjustment for water levels based on load is a water saver. However, the ability to increase the water level manually if wanting a greater rinse still gives me control over my laundry. With its many available washing options, one doesn’t have to “think” each time a load Is added; if I’m washing towels, I just choose the “Towel” option and the machine does the rest. My spin cycle is extremely effective, making the drying time a minimal. Last, the size of the tub is large enough for a thin blanket. This is nice when needing to wash stored bed coverings prior to winter use. The only con I might have is getting the message “uneven load” and of acing to stop the machine and adjust the wet items. This usually happens if I have a mix load of unlike weights.

Purchased a new LG French Door Refrigerator, over $3,500.00 with water and ice dispenser on the door. Refrigerator is only a few years old and I am working on my second service call. Cooling stopped working, freezer stopping working, ice cubes stored in the door melted and ran through the door and all over my floor. My freezer drawer was completely full and all frozen food unthawed, what a mess! All contents of the main refrigerator had to be thrown out. Services calls, replacing parts and replacing the lost food turns into an expensive venture. Extremely disappointed that manufacturers are unable to produce quality appliances in todays world. I am certain Quality Control does not exist at LG. They know how to assess a price tag and take the consumers money!

I purchased an LG Washer and Dryer set on March 2007. After paying over $2,300 for them and being the laughing stock by my parents for making a foolish purchase, at first I was with dealing the crazy smell from the washer, and now, the ** is leaking water. I will never purchase another product from LG again. Sometimes cute, new, and fancy isnt worth a hill of beans. My grandparents top load machine has skipped a beat in over 25 years. Thats just crazy to me.

LG Ref. Model LSC27950ST/704KRLRO1552 - Purchased this side by side in 2007. Since that time we have had the ice dispensing mechanism repaired 5 times, the ice maker replaced twice. The big issue is the solenoid that opens the trap ice dispensing flap burns out and seizes. When this occurs the light that is in the dispensing window continues to blink... Glad we have extended warranty... Never will we buy a LG product... Life has not been good with this product!!

After just 1.5 years, my dishwasher control panel developed a large crack that is preventing it from starting. This is a known problem with LG dishwashers. I was shocked that LG would not authorize a replacement panel. Their view is that this is my problem and I am on my own. I had purchased a suite of appliances and feel they should provide better customer service.

We purchased our fridge on May 2015. Costed us about $2300. Since then we’ve had to have it repaired 6 times! I guess that pretty much sums up our experience with LG refrigerators. Fortunately, we had the extended warranty with Home Depot which saved us a bunch out of pocket expenses. My family is surely staying away from LG’s fridges.

I bought this fridge from Home Depot- brand new. Purchased Dec 2015 along with a 5 year warranty. It stopped working twice during that time, warranty was a nightmare. They gave me the run around, waited weeks to fix it. They replaced the back panel twice, the compressor, had to put put Freon in it. Warranty ran out Dec 2020. And here I am again with the fridge shutting down. 3rd time and I take good care of my appliances. I will never buy an LG fridge again no matter how good they look! Nightmare… It’s just over 5 years old. The warranty was as bad as the fridge.

Shortly after year warranty machine gives error code 6. Thankfully we had extended warranty. Service mechanic attempted to replace defective clutch after waiting a week for the part, but apparently the nut that holds the unit together corrodes so he had to cut it to remove. After waiting another week for the nut he replaced the defective clutch. Behold the new clutch is supposedly bad. After calling customer service at LG I was told to keep my phone line open and to expect a call from a technician. Sitting here waiting on a call wondering if we will be waiting another two weeks to have it fixed.Thinking if this is going to become another lawsuit issue as they had with the first LG model? Water saving, that is a joke. Takes almost two hours to clean clothes adequately as you need extra rinse to get them rinsed properly. Then wrings them so tight you have to try too untangle them before you can put in dryer. Hope that by end of day something is resolved. Only good thing to say is the extended warranty people have been excellent trying to help, but dont think they are connected to LG.

WT5001CW - We are still having significant problems with our LG washer. The latest issue involves the troubled spin cycle particularly when washing items in the Towel Setting. While trying to wash just 3 bath towels along with several smaller items, our washer will become unbalanced during the spin cycle subsequently causing our machine to stop operating! After having to stop, adjust, and rearrange items, the machine will resume the spin cycle only to have the washer once again cease normal operation requiring me to repeat the process of pulling out these wet items. As I indicated previously, I believe this chronic balance problem is due to a defective LG software issue rendering our washer unsuitable for the ordinary purpose for which it was sold to us. This LG washer is defective. We cannot operate the washer for which it was intended.

I thought I had purchased a great 30 cubic French door refrigerator 5 years ago for $3k but I was wrong! I have been without a working refrigerator since Super Bowl Sunday 2017, it is now April 20th 2017 and still have no working refrigerator! LG had sent out their contractor a number of times and the back freezer fan and compressor has been changed twice and the gas valve changed and still it doesnt work! Customer service and executive team cant seem to help a mom with toddlers. I have been treated horribly, LG doesnt care! I recently went looking at new appliances at Home Depot and they recommend LG until I told them my story and that awesome salesman will no longer recommend LG! I will continue to tell my story until something is done to repair my fridge!

Just turned 5 yrs old and we are anxiously awaiting the third compressor. Temperature fluctuates between 36 and 60. Beautiful and interior lights are great but not to be trusted! LG has offered to pay for a mini fridge. It helps but going on 4 weeks now and this is a headache trying to cook dinner and figuring out where my ingredients are! Back porch in mini, kitchen in the mini, laundry room freezer, or the LG which houses the non-temperature sensitive items. Would never buy another LG!

We bought a new LG Top Load Washer and it started to leak water from the bottom. I called LG because it was under the manufacture warranty. We have had the repair people out 5x already and each time they have failed to fix the issue. I have called LG several times to explain that is has been a MONTH with no washer and that I have an immuno-compromised child that needs clean clothes. I cannot bring the clothes somewhere to do them because they could become contaminated and make my child sick. LG customer service has not been any help in resolving the issue. They continue to say that they will send the repair people out again and will not replace the machine.If the repair people could not fix it in 5 tries and a month later, then LG needs to replace the lemon of a washer they manufactured. I have a sick child and they have no consideration for that. I called Home Depot where I bought the machine and an extended warranty, but they cannot do anything because they have to wait until the manufacturers warranty runs out! I will never buy any LG products again!

I love my LG refrigerator. It is nice, low maintenance, great size and fits all of my needs. Food always seems that it is kept very fresh. Will buy again when needed.

Stopped working after less than a year and we had food in the freezer which was all wasted. Their factory service were all new repair techs and could not fix the device. And LG had no replacement part closer than Atlanta. So after three weeks, I junked the lg and bought a whirlpool.

Purchased my LG fridge in Oct. of 2011. The first service call we had to have was in May 2012. The fan in the freezer that blows the cold air through the unit was not working, and the fridge was not getting cold. The repairman basically said that the fan had slipped down the shaft and could not work. He repaired it at that time, which lasted until Sept. of 2012. At that point, it happened again, and the motor on the fan burned up, and had to be replaced. We took his advice and purchased an extended warranty through LG. The third time the fan malfunctioned was in July of 2013. It sounded like a weed eater was inside my freezer. LG premium care set up a service call for Aug. 22, but the repairman cancelled because he had no record of my extended warranty, and we refused to pay his $150 service call fee up front. I contacted LG again, and they set up another appointment on Aug. 30. The repairman replaced the fan motor again, which didnt fix anything. The next service call was set up for Sept. 10. This time we had two servicemen show up. Upon opening up the fan unit, we were informed that the previous repairman had forgotten to reset the unit. We have gone a month and a half without a refrigerator, and have lost food constantly. I dont feel that I should have to keep buying $150 extended warranties each year to repair their defective unit again and again. Please advise me of my rights and options on this matter.

Seal around bottom between freezer and upper part of refrigerator is of poor quality. It doesnt seal well and doesnt keep insects out. Otherwise, the device looks good and performs ok.

Stainless LG Dishwasher Model: LDF7774S - Stopped working suddenly this morning, made a funny noise when I turned it on. After reviewing the whole Manual, it still not working. I just called LG. They tried and failed with the diagnostic test. Since I bought it June 6, 2014 not in warranty. Paid $249 for service. Lets see what happened. I am very disappointed. The old dishwasher that came with the apartment worked for 25 years. I replaced it because I just renovated the kitchen.

We purchased an LG refrigerator with ice maker about 4 years ago. We have had several issues with this unit because the ice maker would continually overfill and flood the back of the unit. We have had numerous issues with flooding and ice all over the floor and with the unit not keeping food cold enough. We contacted LG for service, only to realize that it would take two weeks to install a new compressor and worrying if that would hold. I had just purchased food from BJs and lost over $200.00 in food. Not willing to re-experience this again, we ran out to Lowes and purchased a Samsung refrigerator which will be delivered tomorrow. I will never buy another LG product again. Made in Korea, and you must wait to replace parts.

Do not waste your money on anything LG. Bought a refrigerator. Within 7 months it stopped working. Sent a tech out. Fixed the problem. Now the refrigerator again is down, 4 years old, compressor went. Lost everything in the refrigerator because no error codes came up on it. Had the compressor, filter dryer and evap. Of course LG knows theres problems with their refrigerators, it been a known problem, but you still have to pay for labor. Well lo and behold. All that replaced and the piece of junk still not working. Will not take a charge. Tech company called LG to deem it unrepairable, now they want them to fix the capillary tubes and replace them. Since they want that repaired, I asked if they were paying for the labor? Of course not. Look into it before purchase. Many Lawsuits over the same issue. Even if the repair is successful 3 months down the road youre fixing it again. Almost a month still no refrigerator and $400 worth of food in the garbage. The customer service reps know its an issue and agree youll be fixing it again and again but their PCP department for the techs still insist on having repair after repair done. Please do research on their products before you purchase. LG stand for Luxurious Garbage. Now Im just bringing them to small claims court. Oh forget any repair place coming to change out the capillary tubing. NO ONE WILL EVEN TOUCH IT. Thanks LG for the Luxurious Garbage you sell, stick with TVs.

I was out of country for business when my wife tells me our 5 year old LG refrigerator stopped working. I had her call LG customer service department (India). They provided her with an authorized LG Service Center 50 miles from our house. The cost for the service center to make the service call to my home was $215 which included 1 hour of labor that would be applied to the service call and anything left over applied to the repair. It took the service center 1 week to make the service call. At 5 years my refrigerator has only a 7 year warranty on the compressor with no labor covered. The service call by the service center determined the compressor and motherboard were bad. The repairman only assessed the call for 15 minutes leaving 45 minutes toward repair. I was also told that I would have to get the parts from LG. Contacted LG for the parts and they said the service center would have to order the parts.I went back and forth for about a week between the service center and LG. Got an LG Case Number that was offered after about the 15th call to LG. I asked for a US based LG customer service rep and was told that does not exist. Today LG offered to send the Service Center a Part Authorization # so that they could order the parts. I am going on 3 weeks without a refrigerator functioning in my home. I was told the Part Authorization # will take at least 3 days. The service center says once they have the Part Authorization # it will take about a week to get the part. Then another week to come out for the service repair call. If you are thinking of purchasing an LG product you are out of your freakn mind.

I purchased a fridge from Best Buy in 2013. It was an open item but was only a display item never leaving the store. We had the understanding that LG would honor open ticket items as though they were brand new. If we had known that LG (according to them) do not honor open item warranties I would not have bought the open item to save $100. I would have gone with a unopened product. But that isnt the full issue. So we bought a fridge it 2013 had some minor issues with the fridge but were able to fix the problems with a little help from videos as they were not major issues nothing repairing just thawing or cleaning something up. Well about 3-4 weeks ago we noticed our food was no longer staying cold and everything in our freezer was thawed and had to be thrown out and fridge was also not keeping things cold and lost most of our fridge stuff as well. We contacted LG to see if they could have someone come out and fix the issue as it was still under warranty. Well they called back to say they could get someone out to us in two weeks. We have young children in the home so going without a fridge for 2 weeks was not acceptable. We spoke to best buy and they recommended a repair place that is LG certified to come out and look at it. We contacted them and they asked the model and serial number once he got that information he knew exactly what the problem was and how to fix it. He has been fixing about 2-5 of these a week for the past year as it was a known defect during assembly of the product. When he first started seeing these issues appear he spoke to a tech at LG and the tech from LG let it slip mistakenly that during assembly of a part the worker bypassed procedures and did not install or use a spark shield. Without that part during assembly the part would fail within 4-5 years. And it looks based on the fact that he has fixed 2-5 a week that it is actually happening a lot. We had the repairman order the parts to get it fixed and we then find out that we would be charged a flat rate of $399 + tax or $425 to repair this. Parts would be all covered but labor wasnt so labor would be $425. I really find it hard to believe that I should be responsible for the labor on a product that was sold to me with a defective product. But we needed a fridge so we got the parts and had the repairman to come. Now the repairman spent 3 hrs only to find out the part that was sent was defective as well and did not work. So now my family has been without a fridge for 3-4 weeks. We called to complain to LG that first off we dont think we should be responsible for the labor costs if it was due to a defective product they knowingly put into the fridge. After some lengthy conversations with LG they have now since claimed that they will not pay anything due to this product being an open item product. They are still not standing up and admitting they put a defective part into a product and sold it. We know there is a list of serial numbers with this issue. If I had bought a car with a defective part a recall would be issued to repair this. But LG is trying to keep this on the down low and not pay up. It doesnt stop there. They have told our repairman that we said he was unprofessional and that he did not do a good job so now they are making false claims against our repairman that we never said. Plus during my first conversation with them they mentioned that you would be completely covered and you will have no cost out of your pocket for the repair only to go back on that statement and only offer my repair man a voucher for $115 of the $425 service. While I waited on the phone for the confirmation that this was all worked out I repeatedly asked will I be completely covered and nothing will come out of my pocket to which I was told over and over again that it will be covered. Only to find out the lied again to me and that they were only offering the lower rate. Now after we complained more now they are completely dropping all help and deeming this was due to the open item purchase and they dont cover the warranty on open items. I spoke to Best Buy and they restated that is not the case. Open items they sell are covered under warranty without question. Please what can you do to help. This has been very frustrating that I am without a fridge and now I am having to pay another $400 after buying a fridge less than 5 years ago for 1800. This is not the service I expected from a billion dollar company.

I purchased an LG electric range in early 2013 and just two months later it malfunctioned. When I called LG for service they never called me back and then it started working on its own so I never called them back. However, on Thanksgiving morning it completely died. We checked everything and we could not get it to work. We were told by several people who work with electronics that it was probably the motherboard which is too expensive to replace as far as Im concerned. I am very unhappy with this product considering we paid seven to $800 for it just two years ago and now it is basically useless and will just go fill a landfill somewhere. I cannot find my receipt but I have spoken to LG repair regarding this item.

We are so disappointed that we will have to replace this expensive appliance after just three and a half years. The service tech said it would need a new spin basket, motor, stator and hall sensor. It will cost $530 for parts and $350 for labor. But we can deduct $92 for the cost of the motor which is covered under the 10-year warranty. I feel taken. LG had the best repair history according to Consumer Reports, which is why we made the decision to purchase an LG. But I feel like three and a half years is way too short for a washing machine to last. I wont be buying LG again.

Bought washer about 4 years ago expecting it to last 15 years or more like the previous one. Suddenly completely stopped working during a wash cycle. Replaced the main control board, but now it goes through different cycles for the same program and some of the features dont work like before. LG wouldnt stand by their product. Dont recommend it, as they dont seem to care about the quality of their product.

After reading all these horrible experiences Im now going to see if I can cancel the LG fridge I purchased today. My current fridge (Jenn Air) is over 20 years old and I have NEVER had an issue with it until yesterday. No Product should have this many issues when you pay top dollar for it. Totally disappointed and terrified of my purchase now! Big Mistake by the look of it. :/

In the summer of 2015 I purchased a new LG French door refrigerator and spent close to $2k for it... and in May 2017 the piece of ** compressors went out and because I did not purchase extended warranties, I had to buy their service package which was $375 and it is good for 60 days. Well fast forward to Feb 2018, the ** is not working AGAIN!!! Surprised, surprised. It’s gonna cost me another $375 for them to come out to see what’s wrong with it AGAIN! I am sooo frustrated and feel sooo helpless to the point that I just want to scream and cry... WORST PRODUCT EVER!!! I NEVER, NEVER, have ever wrote a review on ANYTHING or anyone... LG IF YOU ARE OUT THERE DO SOMETHING!!!

Let me start by saying I will never buy another LG product and will warn others to stay away from this manufacturer. I purchased a French Door Refrigerator Model LFX25978 and after approximately 3 years the compressor failed. Although the refrigerator was under a one year warranty, the compressor had a ten year warranty which is one of the reasons I decided to purchase it so I had a glimmer of hope that this repair would be covered by LG. NOT EVEN CLOSE. After very frustrating discussions with customer service I was told that I would have to have an authorized service center diagnose the problem at a cost of approximately $175 and upon their verification, they would send a compressor directly to my home free of charge but I would have to pay for the repair. My total cost was around $800. When all was said and done. HERE IS THE REAL KICKER. Fast forward just short of another 3 years to now and the compressor failed for the second time. Obviously there is a problem with this part that the company is unwilling to address. When I called to see if the company would make some type of accommodation, I was treated very unprofessionally and they would not offer the slightest relief. NEVER AGAIN. POOR QUALITY COUPLED WITH POOR CUSTOMER SERVICE IS A VERY BAD COMBINATION.

I have read through almost every comment on here and have to agree with how dissatisfied I am and what a disappointment these machines are. Class action suit please! I have the squeaky tub and mildew/musty smell I cant get rid of. Additionally, hot water is non-existent. It seems in my machine and I cant seem to select Sanitize no matter what I press. Oh, and bleach? I cant tell you how many loads of clothes have been ruined because the bleach does not fully wash out of the dispenser in one wash. It leaks into other loads afterwards.Seriously, a class-action suit needs to be started. How is it that a company / product has so many widespread complaints and concerns with mostly nothing being done about these problems and yet are still able to market their products without any consequences? Lastly, Sandy who has commented on this page is obviously affiliated with LG. I could go on and on with many valid points decimating her comments, but suffice it to say that a washing machine that you have to baby to keep running is a piece of garbage.

I have an LG all-in-one washer/dryer at my wifes salon for washing towels - it has broken down twice now in a year. I bought an extended commercial warranty for it as the regular LG warranty does not cover usage in a salon. First, both drain pumps broke down - covered by the warranty so we were just inconvenienced by having to go to the local Laundromat for a couple of weeks (dont want to wash the towels at home as you never know what kind of foot fungus the customers might have). Next, one drain pump broke down and the repair guy said the drain hose underneath the machine had cracked and was leaking. My bet is that he broke the hose as it is underneath the machine and there is no way otherwise it could have been broken. The pump replacement was covered but not the hose, so we wound up spending $250 for parts and labor plus the inconvenience of having to use the local Laundromat for another 2 weeks.Last summer, my LG TROMM steam washer (which has always had the moldy, stinky rubber gasket problem requiring frequent cleaning) started giving the LE error signal which according to the book means the motor is overheating. Its 5 yrs old now and out of warranty of course. I unplugged the machine and let it sit for 30 minutes and it started working again. Same problem 2 months later, same fix. Ditto for the next 8 months. This morning again, the LE error symbol and no matter how long I let it sit, no workee. No more LG products for me! While LG is better than the typical made-in-China junk flooding our stores, it is not that much better to justify the high price.

I bought the LG Model DLEX3370W in May 2019. Exactly 2 years later the dryer died. The circuit board died and it will not power on. I went to a local repair/refurbished shop and asked them if it was possible to repair the dryer. They told me it would cost the same amount to repair the dryer as replacing it. The dryer works very well when it has power but after about a year we noticed it would intermittently not power on. In most cases we would unplug it and plug it back in and it worked. This last time it is completely dead.

I purchased an LG electric range and refrigerator. An extended warranty was not purchased, as I didnt feel a $1400.00 range and $1700.00 refrigerator would require repairs in a 5-year period. The refrigerator has been problematic (leaks and broken plastic drawers), but it keeps the food cold. So well deal with the unsightly leaks and work to the best of our ability to keep our expensive wood floor dry. My current problem is my electric range. It quit working altogether, and by reading many complaints, the model is infamous for this breakdown. In speaking to LG customer service department, the only remedy she could offer is the name and number for the only repairman they have contracted in the Louisville area. An appointment was arranged with Universal Appliance, which was confirmed before I took 5 hours of unpaid time off from work. Needless to say, they did not show up. I was given an explanation and told they would be here before 10 am the following day (more unpaid time off work). It is 9:55 am and still no repairman. I am left with a non-working 2-year-old electric range and up to this point $150.00 pay deduction. I am disappointed in the sub-standard quality of my LG products and feel I have no recourse.

I am so fed up with my two LG front load washers which I purchased in August, 2006. 1 1/2 years ago the cold water valve had to be replaced in #1 washer. Six months ago, the hot water valve had to be replaced in #2 washer. Today the cold water valve had to be replaced in #1 washer again. I paid over $2,000.00 for these washers. Doesnt anything last more than 4 years? Next time Im buying top loading, cheap washers so when they break, I will just throw them out and buy new ones.

Worst mistake Ive made, buying LG refrigerator Model LFX25976ST French door, freezer on bottom and ice cube and water dispenser in the door. Within the first year the ice make was giving me problems and after numerous service calls and complaints, I finally had to pay to have it replaced. Now mind you, this the 7th year of owning this piece of crap. In not quite 7 years Ive four service calls, including one where I had to replace the intake valve for the water at the bottom rear of the refer. And another service charge and parts charge. Now its becoming a money pit. Here I am 4 months short of 7 years owning this refer. And the compressor goes bye bye, This time its a $65.00 service call to tell me that it would cost me another $1,569.00 to replace it. Now Ive had enough. Went out and bought a new refrigerator and am hopeful that its going to be a better experience than the piece of ** LG that I had! My recommendation is to never buy a LG product. The service tech was very happy, a five minute call and made $65.00 for it. He said the letters on the refrigerator should read GL in stead of LG standing GOOD LUCK and I believe he was right. Anyone that buys any LG Product deserves what they get.

I chose to purchase an LG refrigerator over other brands because this brand had what I was looking for at the time. LG has met my expectations. I would still consider purchasing an LG brand, but I would consider getting a different style. The features that I like most about the refrigerator is that it has a built in freezer, as well as an ice dispenser and water dispenser. I like to be able to have my fridge produce ice rather than going to buy ice or having to make it with a tray. The features that I dislike about the refrigerator is that after a while, the freezer component becomes very noisy when you open it. Another feature that I dislike would be that the ice dispenser becomes very frozen and the ice gets stuck together and I have to break off the ice pieces individually.

I purchased an LG washer and dryer at Home Depot in 2013. I also purchased a 3-yr service contract. So its four years later and the washer vibrates and the tub hits the external walls of the washer. I called LG FOR OUT OF WARRANTY SERVICE. They would come out and fix the washer for 307.80 including parts. A flat fee. Service would be performed on June 1st. Today is June 1st. Called the service and they did not have a record of a scheduled repair. Called LG. They called the provider and confirmed that I didnt have a scheduled appointment. They would cancel and I could reschedule. Nope, just refund my money. After several calls including transfers to other departments and hang-ups, I found I could not cancel over the phone, but must e-mail some other site and apparently beg for my money. Contacted other site by e-mail (No reply). Called my credit card company to protest the charge. Sent another e-mail to cancel the order. Waiting for a reply from LG. READ OTHER REVIEWS ON SITE, DONT BUY LG.

After the freezer broke the fault has been diagnosed to a small leak that the technician cant find, He said LG would replace the fridge with new one. After all its only 2 yrs old. Still 3 weeks later and being told by LG for me to call the tech for the report and find out what is happening.... Promised phone calls never returned. LG Lifes grumpy.

We have had the fridge for a little over 3 years. 2 months ago the fridge failed and we lost everything in the fridge and the freeze. This is our 3rd LG fridge and didnt have an issue before now. We are still dealing with service to get the fridge repaired. At this point I am not sure its ever going to be repaired.

Update on 06/11/2020: It is now June 11th and there still is no resolve even though my original review states there is a resolution in process. It is true that LG reached out to me as shown below however, I responded to them and I have heard nothing back. As far as Im concerned, this reaching out with a form e-mail is just more of the same. If I could give LG zero stars I would.Original Review: I have a top of the line washer that is still under warranty that will not run. I called LG on 5/30 and it was determined by them someone needed to come to my home. I was assigned to a second rate authorized agent that operates out of his home. I called this agent on 6/2 because I never heard from them during the 24-48 business hour time frame. (It was at this point that I did some research on who they were and found bad reviews for them.) To make a very long story short I was promised on 6/2 that a reputable company I found would be assigned to me and it would be 24-48 hours before Id hear. I found this company on LGs website as an authorized service agent and when I called them directly, they informed me they were available to come out the next day if LG would assign it to them. As I said, LG promised this would be done. When I heard nothing, I called them once again on 6/4. I spoke with a very nice rep (her name was Jess) who transferred me to executive services and I was told by that lady that the company I requested had no availability. I informed her that I had been told they would be able to come out the following day if LG would assign it to them and this is what was supposed to be being done. When I asked her to hold for a minute, I placed a call to the company I requested and as I began leaving a message as to what I had been told by LG, the LG executive services lady hung up on me. She was able to hear me leaving this message as I was using a separate phone line. So, this morning I called the authorized agent and told them what I had been told (that they had no availability) and I was told that simply was not true. So, I called LG back and this time I was told by the authorized agent I spoke with didnt have an open contract with them and they couldnt be assigned to me. Finally, the truth! In other words, they didnt have a negotiated rate with LG, much like it is with HMO Insurance. At any rate, he contacted the authorized to see if they would agree to make my repair with just an order # and they agreed they would, however, LG has to send them the amount they are willing to pay and if the authorized agent agrees to it they will do the repair and if not, we are back to square one. So, they have till Monday (6/8) to get back with me however, they will only be contacting me if its a go. If not, I have to call them back and start all over. I have a feeling I will be calling them back to start at square one. LIFE certainly isnt GOOD! I purchased this machine based on Consumer Reports testing and we were just about to buy an LG Smart TV and soundbar because they also have a very high rating. But there is no way we are going to based solely on the fact that they have horrible customer service!

I own LG dishwasher LDF8072st. Purchased 8/13. 3 weeks ago, I recd an error code which determines a leak. I spoke with LG customer service who authorized repair under extended warranty. 2 different companies have been here a total of 5 times. The machine is still not fixed after installing a new door panel. Today the tech. informed me that they ordered a new pump to be installed November 11. I will be 5 weeks without a dishwasher. I have taken 4 days off from work to be here with a repair tech, and one Saturday. LG refuses to replace the product and gives me a different answer every time I call. They just apologize for my inconvenience.

About 2 months after purchasing the unit, the heating element that controls the defrost mode went out and had to be replaced. Also, this unit makes a horrible vibrating noise when the compressor runs. If I put my hand on the door, it immediately quiets down. When I told the technician about it, he said it wasnt anything he could fix. They sent another technician out and he said this is normal and that the new compressors are just loud. That doesnt make sense because when I put my hand on the doors, it immediately quiets down. National Platinum Services wont send anyone out unless I agree to pay a $95 fee. I refuse to agree to this as the unit is new and is under warranty.LG says this is an installation problem and not their problem. LG told me to watch a video on how to level the unit and sent me a wrench for the doors. I have both front legs as high as they will go and the wrench they sent doesnt fit - one end is too small and the other is too big. LG confirmed that the wrench they sent is the only one they have for the refrigerator, yet no one can tell me how to adjust the doors without it. I talked with a supervisor who said they would send someone out free of charge to get it level but that never happened. A month went by and now LG is saying a new policy went into effect 2 weeks ago and I have to pay the fee. I find it highly suspicious that National Platinum Services avoided contacting me until the new policy took effect. BTW: Both technicians who came pulled the unit out from the wall without re-leveling it.Now today the heating element that was replaced is not working properly and ice and frost is building up in my freezer. Im beginning to think that the whole line of your refrigerator is not properly leveled is just a stalling tactic from LG and they know these units defrost mechanisms are not designed/built properly. Perhaps this is why theres such a bad vibration and noise. Theyre just trying to waste time and wait for the warranty to run out. NEVER. BUY. LG. EVER.

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

I shudder reading the complaints and expect only the best from my new machine which is doing fine so far. But I am 51 and I cannot reach into the washer to take out washed clothes unless I stand on a stool. I did not buy stackables because in a few years, I will be 80 and I didnt want to be standing on a stool to remove clothes from a stacked dryer. Thats an accident waiting to happen. But guess what--Im on the step stool now! Arrrrrrrrrrgh.

I choose because of the brand and the price I got it at. It was a once time deal so I took it. IM very happy with the product so far. It has met all my initial expectations so far. Freezer at the bottom and enough space for my food and drinks and other things. It does what its supposed to do. I would buy two if I could. The lg refrigerator is one of the best investments IVE ever made.

I purchased 4 LG appliances with a home remodeling project. We moved into our house in late April. Last week, we cooked a pizza in the top oven. As with pizza sometimes, the cheese melted over the edge of the pizza stone onto the bottom of the oven. No biggie - it has a self-clean feature. When the pizza was done, I immediately set it to self-clean since it was already heated. It took 3 hours and heated my house to 80 degrees (note to self, do not self-clean an oven when its 95 degrees outside). The next morning I opened the oven to put my racks back in and to my surprise, all the self-cleaning feature had done was to BAKE the melted cheese even harder onto the surface. I had to take out (unscrew) the bottom tray and clean it with oven cleaner and 409. Its still not perfect. Very disappointed.

I bought a $3,000.00 refrigerator in November 2018. Not working for 5 days, customer service giving me the run around. Cant get an appointment no matter how hard I try. Shame on LG not standing behind their products. Last time me or anyone in my family ever buys an LG product. Dont waste your money.

This is the worst company and worst products I have ever seen! My new LG dishwasher that was bought in 2013 died in 2015 and needed to be completely replaced! The refrigerator that I bought in 2013 died at the end of 2016 and has not been able to be repaired and LG wants to charge tons of money to replace the compressor which is what failed after 6 weeks and 4 visits by repair companies came to try and fix it! It has a 10 year warranty but when I called its on parts only! They want to charge for parts even though they say its covered! Dont buy LG!! They have the worst products and service I have ever seen!

We purchased our home and this washer (LG front loading washer) came with it. I was so excited until the horrible mildew smell started. It smells awful and no matter what I do, the smell does not go away. I would love to see a class action lawsuit against this company. I will never buy anything LG again! Piece of junk!