I like how its a touch screen. You just drag the bar with your finger. Its more effective than punching numbers. But, the microwave doesnt have a 5 seconds option so its hard to cook your food at your desired temperature. Also, its hard to keep it clean since so many girls uses it each day. I wish it was bigger so that more than one thing can be reheated since we eat a lot of leftovers or frozen meals.

I like the microwave but I wish the control pad was lit. It would make things easier. The microwave works very well and is dependable and I am happy with it other than the control pad. If I ever have to get another one I would consider getting this brand again.

We bought an LG microwave in April 2012. Today, March 23, 2013, it has stopped working and appears to have no power going to it. I called LG and was told that since it is a microwave, I will have to drive it to one of LGs repair facilities. The closest one is 40 minutes from my home and only open M-F, which means that I will have to miss work to take it and pick it back up. I will never buy another LG product.

Purchased a brand new microwave with the new black chrome, very expensive for a microwave. Unfortunately we had a kitchen remodel so we wanted everything to be brand new. We called the store and they said that they had to call LG because their store warranty was only 7 days (ridiculous). LG said they would replace the part if it has no power. However when the service technician told LG that it had no power, they decided to repair it??? We havent even had the microwave a month. The new parts cost almost more than the microwave itself. I think this company is a piece of **. I will never purchase LG products again.

Ive had this LG model LMV1683SW microwave under 2 years, and Im tearing it out of my kitchen and throwing it out. First, the turntable started making this awful rumble. LG said its crumbs in the track. The track was clean, but I cleaned it anyway. Still rumbled. Then sparks and small flames started shooting out of a vent hole near one of the shelf hooks. I removed the metal shelf thinking that was the issue, but it was not. It happened again, and this time I unplugged the unit, and Im removing it from my wall. LG says their initials stand for Lifes Good. Should be Looking Grievous.

Our two month old LG Microwave Oven Model LCS1112ST bit the dust yesterday and I immediately contacted LG Customer Support. After jumping through all the hoops sending them a receipt, proof of damage, etc., I was expecting my $ back since it had a one year warranty. I received an e-mail saying in order to process my claim, I had to buy another LG microwave before they would consider any refund. Completely unsatisfied with this nonsense, I called and spoke to a gentleman that passed me on to supposedly the supervisor. She said that we were to send a letter explaining why we bought a GE microwave instead of an LG microwave along with additional documentation. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!!

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

I WILL NEVER RECOMMEND LG PRODUCTS TO ANYONE EVER AGAIN. Within 2 years of purchase the handle of our microwave broke right off from natural wear and tear. When it fell off it also bent the metal piece from the cover. Now we have to open our microwave from the bottom and risk cutting our fingers each time we do. Appliances today are not made like they were back in the 80s.

I replaced a whirlpool microwave with the LG. Had to have repairs after the warranty ran out. The whirlpool was 14 years old and never had a problem. Only thing good about LG service is that the quoted price was what I paid even though they replaced 3 major components. Oh, if you havent had stainless steel appliances, they show every little fingerprint and spatter. If I had known this I would have stayed with painted surfaces.

This microwave has a 10 year warranty on the inverter. I’ve had this microwave for less than two years and the inverter has stopped working. I contacted LG and was given three LG approved companies to contact for the warranty work. Each company told me the labor cost would be more than the microwave was worth. I contacted LG again and was told there was nothing they could do, and I should buy a new microwave at my own cost. I purchased this microwave because of the advertised warranty. Given that labor costs likely always exceed the purchase price of the microwave, this warranty is designed to be unusable. What a scam.

I really like this microwave. It is great because it allows you to easily set the microwave to multiple power settings and times intuitively. Many microwaves that I see do not allow this, or only in limited capacities.

LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

We had our home built 15 years ago and purchased GE appliances and decided in 2012 to upgrade to stainless steel. We purchased an LG microwave and a LG refrigerator.. Model LFX31925ST.... It was the biggest mistake we ever made. The first 6 months the microwave had to be repaired and now the refrigerator light is out in the water and ice dispenser area. In addition the ice maker no longer works. The Smart Diagnostics says the first time that we have opened the refrigerator frequently... There are no children in the house and we eat out. The second diagnostic report says we are not closing the door and air is escaping. We had the GE products and NEVER had a problem. The only issue was they were white. We are both retired law enforcement and have been asked by friends and relatives about the beautiful piece of junk in our kitchen. I have referred them to ANY brand but LG. We have an LG television and I am waiting to see what happens with it. We will get it repaired and probably put it in our rental property or donate it to the Goodwill. Your appliances ARE A PIECE OF JUNK. I am so angry because my husband wanted GE or Whirlpool... but no I chose LG. Believe me I hear about at least twice a day!!!! Extremely dissatisfied customer!

A little more than two years old, this LG microwave (LMV1680ST) stopped working. The turntable does not rotate and magnetron does not heat. Everything else operates just fine. Door latch and switch appear to be solid and functioning properly, so it must be the electronics. I guess I will have to take it apart to look at switch, relay and circuit board.

I also had a LG refrigerator that only lasted 5 years. Terrible products. So I saw the Magnetron has a 10 year warranty so I called and they told me on the phone, it would cost me 125.00 right there for the service call and the technician would come out and replace the Magnetron and if it was over 30 min I would pay 35. Extra. When the guy came he looked at the microwave and said, It is the Magnetron and I ordered it but it did not come yet, and you owe me 35.00. I will be back in two weeks with the part.I am furious. I asked him what that 35.00 was for and why did he come out without the part and he said, I charge 160, so are suppose to pay me 35.00 no matter what. 1. Why did he come here without the part? 2. This is not what they told me on the phone. 3. I called them to complain and they said exactly the same thing to me and then when I asked for a manager, the CS person said, we have to review your call and you have to pay him for ordering the part, and then he said you have to pay him for extra time and then he said something else. When I pointed out all the various things he said, he said, We have to say these things. He refused to put me through to a manager. He said, We will call you tomorrow and review your call. Which is nuts since he said the exact same thing to me and the service guy said something different. Also the CS rep said, Well 70-80% of the time the service tech brings the Magnetron. So I pay extra time because I am in the 20%. Also NO ONE SAID I needed to pay another 35.00 when he came. They said, If he goes over 30 minutes. So, so wrong.

This microwave is really a nice item to have and is very easy to use. All the items you can use in a microwave is overwhelming and a welcome use to the kitchen from melting butter to making a bake potato in a microwave. Great cooking item.

I had to get this microwave because it was the only silver microwave of its size for my mini kitchen. I read reviews before I purchased that said it was an average microwave. That is exactly what it is. Its very loud and has very basic features but it matches my kitchen and looks good.

Very spacious with lots of labeled compartments make it easy to find things. Very contemporary design so it matches my kitchen decor. The freezer is located on the bottom which leaves more refrigerator room to store cold food and beverages. The water is filtered and ice can be cubes or crushed for drinks. Shelves are easy to remove and clean. The stainless steel is modern look and easy to keep clean. Overall I love the product. It matches my microwave perfectly. Designed very well. I dislike the temperature. Sometimes it gets too cold and freezes my refrigerator items and also there is an annoying sensor that beeps to let you know the door is open. It is a good and bad thing because it makes sure you remember to close the door so that food wont spoil but also its a bad thing when you are loading groceries and need the door open for a long time. I chose LG because it is a brand I trust and I know is high quality and durable to last me and get my moneys worth. I have other LG products so the purchase was inevitable and yes it has met my initial expectations.

I cooked below the microwave. The steam and heat from cooking and combined with cooking in the microwave has crumbled the plastic that secures the lower handle. It is now taped on. A new door is 260 dollars. I cant afford that. What good is a microwave if you cant use it? Really!!!!

Bought the microwave from Walmart in 2019, used it without issue for about a year. Last night, I put something in to warm for 1 minute. (No metals etc of course.) And no sooner had the minute started I turned away, heard a huge grinding whoosh noise, turned back to see fire coming from the right side panel. It made the sound again, another burst of flame and I shut it off. I had the unit unplugged and set outside. I contacted LG with a pic of a clear burn mark on the right panel, explained what happened and they told me too bad, nothing they can do, try returning it to store. ALSO, they further accused me of exploding something in the microwave itself. This was the suggestion of a supervisor. I am appalled and surprised at how they handle this situation. I would seriously reconsider buying anything from them. This could have ended up so much worse than $150 down the drain.

I will never buy another LG product again. This microwave needed major repairs within 18 months of my purchase. The first repair happened when it was still under warranty but I had to pay for service and when the second repair was needed, the warranty had expired. I called LG to ask for a warranty extension with the argument that a relatively new appliance should not need major repairs twice. In fact, the microwave I had replaced with the LG was over 10 years old and had never needed a repair. I replaced it because it was old looking and I was remodeling my kitchen. LG would not extend the warranty and the repair with service would cost more than replacing it. I argued that they should replace my microwave but was denied. Again, I will never buy an LG appliance again.

We purchased an LG LMV1813ST late July of 2012, but it was not used until late November of 2012. After we finally moved into our new house, we bought all new LG appliances totaling $5,500.00. On January 14th, we went to use the microwave and it would not heat anything. We have a technician coming out tomorrow. Not happy at all. It was used not even two months!

I have bought a LG Microwave from Home Depot in Nov 2018. It stops heating in Nov 2020. Called LG customer service 800-243-0000 about bad Magnetron which is covered for 10 years. They refused to ship me a part and only ship it to a technician. I told them I have serviced and repaired my appliance and I am DIY and installed the microwave. they still wont ship me the part. Also they do not cover repair service. So I am now forced to pay out of pocket for this repair. Never buy LG microwave again. Bad product from Korea! LG Electronics NeoChef 2.0 cu. ft. Countertop Microwave in Stainless Steel Model # LMC2075STStore SKU # 1002634890

The micro is good. The front of the fan tray is broken because of the heat. It appears as steel but it is plastic. There is no way to fix it without buying a new unit. I called the homeowners insurance. The technician said that nothing can be done. This microwave costs $375 plus $135 for installation. Very disappointed.

Africa is known for power problem. LG microwave works well to solve that problem. Even with a very low voltage. Its still give higher power output efficiency. Its takes very small time, easy to operate and it works automatically. This have been our Messiah. Best than all. Really appreciate the world of LG.

I purchased an LG Easy Clean microwave in 2014. The unit wasn’t exactly cheap but I figured I’d invest in a better quality unit. Recently (2018) I noticed the smell of burning and sparking coming from the unit. I opened the door and noticed that the inside lower left corner was physically melted??? I have never experienced anything like this with any other microwave in my life. Obviously I felt this was a safety issue and an obviously defective microwave.I called LG and jumped through all their hoops, providing them photos etc. They were supposed to call me back (they didn’t). When I called back I was told that they only offer a 1 yr warranty and the fact that I got 4 yrs out of it was good. Umm, a melted door is good??? Long story short, LG told me I can try to find someone to repair it but it will be costly and recommended I buy a new one. Yup, after only 4 yrs. I asked if a “MELTED DOOR” was particularly concerning to LG? He said no, it’s 4 years old. Umm, well I guess it had a good run in LG’s eyes. I’ll never buy from LG or any affiliate again. WOW!??

Updated on 08/10/2019: UPDATE 08/09/2019 update: For those of you keeping score this is repair attempt number five. We still do not have a working LG refrigerator. We purchased our LG refrigerator in August of 2017 for $3000, stop working on June 22, 2019. THIS UNIT IS NOT REPAIRABLE! This company can care less that we do not have a working refrigerator! This has put so much hardship on me and my family.POSTED 08/01/2019: I purchased an expensive (getting more costly but the day) LG refrigerator in August of 2017 that stopped working June 22. After four visits from the repair company (hired by LG because it is still under warranty) to fix, we DO NOT have a working LG refrigerator. The repair person flushed the tubing for hours on two occasions, and every replaceable part is now new. But the LG refrigerator still isnt cold. And I dont qualify for the lemon law? From just yesterday afternoon I am out another $100 worth of groceries that I bought 24 hours after the repair, to-date we have lo over $500 of food from spoiling.My daughters health has started to decline from eating canned microwave food. We have been very patient (see the timeline below). Now I am contacting a lawyer to understand my rights regarding the Lemon law. Find out about compensation for the decline in my daughters health due to the circumstances that LG has put us in. Lost wages (20 hours to-date) for having to take time off from work so a maintenance specialist can spend 3-4 hours trying to fix. At this point, I am convinced that there isnt a part in the world that can be replaced to make my LG refrigerator cold and working again. To conclude, LG has scheduled another repair (5th time for those of you keeping score). The earliest they can come is 8/9. They are going to try and flush the whole system for the 3rd time. If you have a story like this, please send me an email **.TIMELINE. Saturday 6/22/2019 - The LG refrigerator broke. Monday 6/24/2019 - We made our first service call to LG for a repair and scheduled for Wednesday, June 26. Wednesday 6/26/2019 - An automated message robot from LG called my phone rescheduling the repair for Friday, June 28. Friday 6/28/2019 - A LG hired tech shows up for 15 minutes says he needs to order replacement parts. Wednesday 7/10/2019 - LG hired tech shows up for 3 hours replaces compressor (asks us to give 48 hours). Friday 7/12/2019 - LG Refrigerator fails still not cooling. Sunday 7/14/2019 - Call made again on LG service order **.Wednesday 7/24/2019 - LG hired tech comes out replaces a small part and flushes system (again). Friday 7/26/2019 - Call made to LG service ticket number **. Wednesday 7/30/2019 - LG hired tech shows up replaces internal tubing that was leaking freon tech pushed dye through the system on the previous visit. Thursday 8/01/2019 - LG refrigerator still not cooling correctly lost $100 of groceries which included my families and me meals for today. Husband called for another repair. Fingers crossed that 8/09/2019 is still available.Original review: I purchased an expensive (getting more costly but the day) LG refrigerator in August of 2017 that stopped working June 22. After four visits from the repair company (hired by LG because it is still under warranty) to fix, we DO NOT have a working LG refrigerator. The repair person flushed the tubing for hours on two occasions, and every replaceable part is now new. But the LG refrigerator still isnt cold. And I dont qualify for the lemon law? From just yesterday afternoon I am out another $100 worth of groceries that I bought 24 hours after the repair, to-date we have lo over $500 of food from spoiling. My daughters health has started to decline from eating canned microwave food. We have been very patient (see the timeline below). Now I am contacting a lawyer to understand my rights regarding the Lemon law. Find out about compensation for the decline in my daughters health due to the circumstances that LG has put us in. Lost wages (20 hours to-date) for having to take time off from work so a maintenance specialist can spend 3-4 hours trying to fix. At this point, I am convinced that there isnt a part in the world that can be replaced to make my LG refrigerator cold and working again. To conclude, LG has scheduled another repair (5th time for those of you keeping score). The earliest they can come is 8/9. They are going to try and flush the whole system for the 3rd time. If you have a story like this, please send me an email **.TIMELINE. Saturday 6/22/2019 - The LG refrigerator broke. Monday 6/24/2019 - We made our first service call to LG for a repair and scheduled for Wednesday, June 26. Wednesday 6/26/2019 - An automated message robot from LG called my phone rescheduling the repair for Friday, June 28. Friday 6/28/2019 - A LG hired tech shows up for 15 minutes says he needs to order replacement parts. Wednesday 7/10/2019 - LG hired tech shows up for 3 hours replaces compressor (asks us to give 48 hours). Friday 7/12/2019 - LG Refrigerator fails still not cooling. Sunday 7/14/2019 - Call made again on LG service order **. Wednesday 7/24/2019 - LG hired tech comes out replaces a small part and flushes system (again). Friday 7/26/2019 - Call made to LG service ticket number **. Wednesday 7/30/2019 - LG hired tech shows up replaces internal tubing that was leaking freon tech pushed dye through the system on the previous visit. Thursday 8/01/2019 - LG refrigerator still not cooling correctly lost $100 of groceries which included my families and me meals for today. Husband called for another repair. Fingers crossed that 8/09/2019 is still available.

I purchased a new LG Range and LG Microwave in April 2019 -installed in May 2019. In October of 2019 the Magnetron and motor fan failed and needed replaced. This was serviced and covered by LG. Now come November of 2020. The motor fan and magnetron is failing again... Was on phone with LG for over an hour explaining that this should not happen in a microwave AGAIN in the short amount of time that Ive had it. LG will not do ANYTHING since its out of my warranty period.After a very lengthy conversation with a manager- they agreed to cover the Magnetron part only (then to find out by a service company that these are covered for 8 years regardless). No help on service fee or the fan part being paid for either. The quote to get this fixed is higher than the cost of a new microwave. Very disappointed. My very cheap microwave before I bought this one lasted 10 years. What gives LG? Dont make customers beg and plead for help on a failing product. There is NO way this microwave should fail this quickly. I believe I received a defective product from the beginning. So frustrating.

When we purchased our house 3 1/2 years ago we purchased a new LG French Door refrigerator. We had checked the reviews and all were good. The fridge worked great for the first 3 years or so. About 4 months ago the ice maker stopped working. We did some troubleshooting of the issue but to no avail. It was no big deal at the time, we just started using ice trays. We should have known at the time that something was very wrong. So about 4 weeks ago the refrigerator died. We lost all of our food and had no back up at the time. The day it died I called LG customer service and they set me up with a company called A&E Factory Service. After a day A&E called me and said the soonest they could get a technician to my house was 2 weeks away!I complained enough to the point where I worked it down to a week (again no refrigerator).. A week of eating out goes by and the technician shows up for my service call. He troubleshoots the refrigerator and says the compressor is toast. He says he needs to order everything in since he doesnt keep anything on his truck. He schedules another appointment with me which is 3 WEEKS AWAY. So now Im looking at four weeks without a refrigerator. So after the 3 weeks the new technician shows up and replaces everything on the fridge (compressor, coil, and two other heater items?). 3 hours later he says, Were all set. give it a day or two and itll be all set. Well 2 days later its not all set. Still broken, still not cooling at all..I called LG again and demanded they send me a new refrigerator and was told that I needed to have a service technician back to the house to see if it really needs to be replaced or if they can fix the problem. IS THAT NOT WHAT THEY WERE SUPPOSED TO DO IN THE FIRST PLACE DURING THE FIRST TWO CALLS!!I have now been without a refrigerator for over 4 weeks. I have taken two days off from work, one for each visit, which has cost me a lot of income, and will now have to take at least an additional day off for a third visit. I have a family of five and we are continuing to either eat quick made meals or eating out which is costing a fortune. I am completely fed up at this point. Never will I purchase another LG product. Which is very unfortunate since I already have 2 LG tvs, 2 LG soundbars and an LG microwave.

Very clean looking microwave with many features that my previous microwave did not have. I like the different auto selections and the fact that this microwave has a rack as well as a turntable.

LG Counter Microwave 1260SW/1260SB - After three years of use, not daily, there was burning smell coming out of the side vent and a grinding sound inside. I contacted LG and they said it sounded like the magnetron. LG said it sounded like the magnetron, which was covered under a 10-year warranty and then referred a local repair shop. We took it in. They charged us $50 for a diagnostic test and $46.02 for labor for the magnetron. Two days later, we brought it home and the situation was worse than when we took it in. Back to the repair shop we went and the shop called saying it was the fan motor. Well, they wanted another $50 for labor and parts. After refusing to pay any more labor costs, they fixed it. The only parts were for a stirrer motor and stirrer support and another $26. We got it home, plugged it in, and turned it on. Inside lit up like a neon light and it started sparking. Light was so bright and sparks so bad, my husband and I thought it was going to blow up. Back to the shop it went. They put a container of water inside, no sparks or excessive lighting happened, so they deemed it fixed. I refuse to use it. We paid almost as much in repair bills as we did in purchasing it. As much as I loved the horseshoe design inside the microwave, this was just too much hassle, expensive and time consuming to repair. I had also contacted two other small appliance places to see if we were being ripped off. Both told me they refuse to work on LG small appliances. They either couldnt get the parts or it took a week or more to get them in, inconveniencing their customers. No more LG appliances for us.

I bought a Microwave....LG, counter top....in less than one year it died. Since it was JUST under warranty someone came and fixed it...it was some connection that didnt work. Then you get 90 day warranty on the repair.....Great!. Now its a drop more than 90 days and guess what? It died again. Called LG...they said TOUGH NOUGHIES....very nice, isnt it....so now what....I pay $50.00 service fee plus repairs or throw the microwave out in the street and buy a new one. Not good business. Not a good appliance. I will never buy an LG again unless I receive some satisfaction.

Best microwave weve ever owned. The round interior is way better than the usual rectangular interiors on most other models. Its easy to operate, and performs better than expected. If this one ever breaks down, well replace it with another similar model.

My wife and I bought all LG appliances for our kitchen remodel from Lowes. After only 3 1/2 weeks and about 12-15 uses the microwave died. No display nothing. I verified power to the microwave but display is just dead. After a scathing call to Lowes they agreed to pick it up and deliver a new one when they get their order in a couple weeks.

This microwave caught fire while steaming vegetables. We heard a snapping sound followed by the entire inside space bursting into flames. I was able to extinguish with no damage except to the microwave. Since the unit was only 10 months old and still under warranty I called LG. Their response was immediate and a technician (tech) was at our home the next day. Upon arrival and inspection he made a few comments: (1) Why did we clean up the damages inside the unit? (2) What happened? (3) I need to call home office to talk to inside Tech.He made the call as we stood there and a Tech on the phone asked him to send a video from his phone with instructions from the Tech on the phone. Once completed he hung up and said this unit is fried and needs to be replaced but two Techs from home office had to review. Ten minutes later they called back saying it was customer error due to GREASE FIRE and they would not repair or replace.My only choice was to escalate the claim to LG management which I did. After sending them store receipt I asked for the denial and reason in writing which they absolutely refused to give me. The next day they emailed me to say they set up a Return Authorization Review and I should hear from them within 2-3 business days. It is now five business days with no response!I went to the store where I purchased the LG microwave, gave them my notes and asked for help. Once reviewed by store and they seen what LG was putting me through they said they would replace the unit. Would you buy another LG product after reading about this runaround? I would not but I certainly will purchase again from Best Buy as they stood behind a product that the manufacturer, LG in this case, would not.

After 1 year, 5 months of light use, microwave broke. Could be the Magnetron, which has a 10 year warranty, but the service call to see if it is the Magnetron costs almost as much as the microwave and if it isnt the Magnetron, well? All microwaves that I have purchased in my life have lasted until I moved or gave them away. LG Microwave? PITIFUL!!!

My microwave not heating and it is just two years old.

This microwave is designed in a genius way! It’s large, you can select the type of food and status (frozen..) instead of choosing strength or time. It’s heavy duty, I don’t think people would survive it. It gives you the feeling it’s a luxurious and reliable product.

LG microwave was part of the kitchen appliances in the home we bought last year. It appeared to be fairly new. Within 6 months the door frame cracked then the handle broke off. Its noisy when it runs and the configuration of the buttons and functions is confusing. Ive never figured out the soften button. Glad we didnt actually purchase it ourselves but will now have to replace it.

I've had my LG for 4 years now. It's over my stove and looks and works great. I was so glad when I was able to purchase to finish up my kitchen. My LG do everything from popcorn to cooking chicken. If you haven't tried LG product do so soon.

The microwave is really good, no complaints. It is durable, easy to clean. It heats up really fast. I Had no trouble with it. It stays in good condition for years. Thank you so so so much.

For 3 months and 7 different repair visits for a $199 microwave purchased at HHGregg, I have been dealing with the unprofessional, rude people at LG repair. Finally after the 7th visit, the wire in the microwave started on fire. After many phone calls, the matter has now gone to the resolutions department at LG repair, and I am still waiting for approval of a replacement microwave. This could have started my house on fire. This is the worst customer service I have ever encountered. I should not have had to wait 3 months for a new microwave when it was evident this microwave was a lemon.

My microwave is almost two years old... I only use it to warm leftovers or butter…short bursts only…today , I was melting 2 tablespoons of butter for a recipe and fire started shooting out from the right side.. There is burn marks on the whitish pad screwed to the side.. It made a horrible noise which made me look..only a few seconds, butter did not even melt.. I called my husband to come look… I reset it and pushed start..of course it not do it to show him… this happened last week to me also… What do I do now.. We have all LG appliances, I thought the microwave would be better than this…not 2 years old yet and used sparingly… Please advise…

LG French Door Refrigerator LFX31925ST - Lifes not Good - Lucky Goldstar. I purchased an LG French Door Refrigerator LFX31925ST in Oct 2014. Immediately after it was delivered, the control board had to be replaced (under warranty). Shortly after the 1-year warranty expired, the unit started making a loud propeller-type noise and stopped cooling on a Friday afternoon. We had to cook the food that was thawing from freezer and throw out a lot of food from fridge.We had a bout of food poisoning from refrigerated food that apparently had spoiled, so we threw it all out. After 9 days without a refrigerator and living out of an ice chest, the unit was repaired. The one year warranty had expired however the 10-year warranty on the compressor was still valid. Only one issue, the 10-year warranty on the compressor covers the compressor part only, not the labor or coolant. So the compressor, which has a $130 cost per the tech, cost me over $250 in labor and coolant.Now, less than 90 days later, the fridge started sounding like a turboprop airplane that we cant even watch TV on the same floor. This is the same symptoms as before and after spending 30 min on the phone with LG customer service rep Carl, in the Philippines, who asked if I approved to accept charge up to $200 for service call. Are you kidding me?!? I have an appointment with service tech this week which will hopefully cover the repair under warranty. No more LG for me, ever. They are still Lucky Goldstar to me and still operate like the same company that manufactured Lucky Goldstar branded microwaves for Walmart not long ago. Anything but LG. Never again.

I purchased an LG french door refrigerator Model lfx28968st in January 2014. I paid close to $3,000 for it, so I was surprised when it stopped cooling less than a year later. I immediately called LG who referred me to a local company that does their warranty work. It turned that the company had been out of business for years and that no one in our area actually does their warranty work. When I called LG again they seemed surprised and told me that I would have to find a local company that would work with them to get my refrigerator repaired. After calling around town, I discovered that Sears was the only company who would attempt to repair my basically new refrigerator. I made the first appointment I could get (several weeks later) to have my refrigerator diagnosed because Sears would have to get parts ordered and approved through LG before any repair could be made so they could get reimbursed for their labor. In the meantime, we decided to rent a refrigerator to keep our food from spoiling as this was obviously going to be a long process. The repairman told me that it could be several things, one of which was the main computer panel. After finally getting the part in and installed, he told me to give it a few days to see if that did the trick. Several days later it was still not cooling. I had to go through the waiting process again. By the time Sears got it fixed for me, I had been without my nice refrigerator for many months and I had been paying rental on the other refrigerator. About a year and a half later, right after Thanksgiving 2016, my refrigerator once again stopped cooling. Also, my LG microwave purchased at the same time quit working. It turns out that neither one would never work again. This time we just purchased another used smaller refrigerator and called LG. They gave me the same information about the repair company that was out of business. I called Sears once again. Every time a repairman came out to my house they would tell me stories about how LG refrigerators are not any good and that they are constantly being called about repairs for them. I had not bought the extended warranty on my refrigerator, so this time I was told that I would have to pay for the labor, but LG would cover the cost of the parts until the original warranty ran out. I was told that LG would try to repair it, but that if it were deemed unrepairable that they would replace it. For almost the entire next year Sears would come out, diagnose my refrigerator, call LG who would suggest what was wrong and order parts. I would wait for the parts to come in and set another appointment for repair. During that period, Sears came out about five times to diagnose and five times to repair. They replaced the Evaporator A, Dryer, Dryer Assembly, Dryer UV (Restricted), Heater Exchange, Pipe Assembly... Finally, in November of 2017, Sears decided my refrigerator was unrepairable and gave up. They gave me back all of the labor that I had paid, minus the trip charge to come to my house. It turns out that because it had taken so long to try to repair my refrigerator that LG was not going to honor any kind of warranty. For the last year I have the nicest looking boat anchor in the middle of my kitchen floor that I dont know what to do with. Complaining to LG doesnt help. They just pass me around until I give up. Complaining to Sears doesnt help either. They just put me through to the warranty department, which does me no good anymore. I believe that LG should be banned from our country. I will never buy another of their products again.

Right after the 12 month warranty expired the microwave stopped working. We were lucky that we had a home warranty insurance so all I had to pay was $75. They had to replace the Magnetron, the fan and the fan blade. The LG service was good, however the microwave is not. Buy extended warranty. May be it will help.

Ive had this unit for about 15 years and am planning on upgrading to convection/microwave. But only because Id like convection too, its a great unit and has never let me down. It is an LG Intellowave Sensor, and has extremely useful settings for both cooking and defrosting.

DANGEROUS MICROWAVE! Not even a year old and some interior paint chipped after approx. 6 mos. of this brand new LG Microwave. It caused sparking and smelled like something was burning. It more than likely could have caught fire if I didnt catch it right away by pressing Stop on the control panel. There was exposed metal inside around the door area where the paint chipped. I didnt return it cause I lost the receipt (I have bank info cause I paid with my Debit Card). I never purchase insurance cause I have been ripped off so much with that. I cant afford to buy another microwave so I put some appliance paint on the chipped area let it dry overnight. It did work, however a few months later it chipped and again MORE SPARKING in a different area. Repeated the process with the appliance paint and again it worked. Shouldnt have to worry about this. I dont walk away when using this microwave cause its DANGEROUS!I was also unhappy with this LG Microwave due to it being LOUD, HARD TO SEE CONTROL PANEL, COOKS VERY HOT (OVERCOOKS USING THE CONTROL PANELS TIMED COOKING & TEMP eg... Potatoes, Popcorn etc. I did read reviews prior to purchasing and some of the issues can be overcome, however not the FIRE HAZARD ISSUE! I was surprised to see 4-5 star reviews. I truly believe they are filtered cause I tried to place this review on LGs site and it was not posted? Consumers need to know Buyer Beware.

Just removed our kitchen last year. We brought this microwave in Aug 2017. Only lasted 14 months. One day was heating a biscuit, it started popping smell like wires were burning. Now it doesnt heat. Was told $125.00 just to come out. If it took longer than 15 minute to repair it would be another $65.00 up to $175.00. We decided that buying another brand would be better for us. We will never again buy a LG product. Our other microwave is a GE Profile and is over 7 years old and never had any problems. I wish I would have done a better job checking out LG appliances.

LMV1680ST - I have owned this microwave almost 2 years, but only used it for about 1 year after my remodel was completed. My cook light wouldnt go off. It would stay on while the microwave was in use. I began to smell plastic burning and heard a popping sound on the left where the operational pad is located. This microwave is not safe. Please do not take the chance of kitchen fire. Support says the microwave is out of warranty and I do not want it fixed.

I bought an LG 2.0 Microwave from Home Deposit. After only 3 months it started making horrible noises each time the glass turntable rotated. I called LG customer service. I was told to submit my invoice by PDF and would receive a refund check. That info was received. Two weeks later a different LG customer service employee wanted me to sign a waiver before they could issue a check. They also wanted photos of the metal serial number even though they were verbally given to them the first time. BTW: They don’t repair microwaves, but supposedly and eventually cut you a check for another LG microwave upon proof of purchase. Of course they never explained that initially as their rules change with every contact. I told the CS rep. after the fourth call to me (forget about trying to contact them) that I use a microwave every day and can’t wait weeks or months for them to reimburse me.Besides, why would I want to buy the same LG microwave again. I got another brand of microwave the day after the defective one. This is exactly where they want you. You are skeptical of LG microwaves, you bought another brand, so basically you will never be reimbursed for their defective product. This type of deception should result in a class action lawsuit. I believe that stealing $130 is a felony. They didn’t assign any order number to this case, but I have all their correspondence and screenshots of their acceptance of my submitted receipt.

The microwave has lost power twice within the last several months, making it so we could not cook because we depend on the FAN for EXHAUST. The microwave is 10 months old and every time I call LG, I am transferred out of country - impossible to understand or communicate. NEVER AGAIN! Please save yourself the headache and find another brand - one where the company stands behind its product and actually cares.

I bought an LG microwave model # LMS1271SS less than 2 years ago. The Magnetron crabbed out and now I’m planning to buy a Panasonic. Just ** LG products! Never buy another LG product again!

This machine works great. The controls are versatile enabling the proper heating method for a wide variety of foods yet are simple and easy to use. Its stainless steel which looks great and is large enough to accept a medium size pizza and still compact enough for our countertop. It has a built-in toaster which is a plus that also saves counter space. Im very happy with this microwave.

The thermistor of my 3 years and 9-month old LG LFC25770st stainless, french door, $1799 fridge overheated and died. LG no longer makes this defective part. So instead of a $150 to repair, I will need $1100 to replace. I only need to spend $1100 to replace since they are generously pro-rating my fridge at $700. Did I also mention my matching LG stainless microwave died after less than three years? All my non-LG appliances that I got at the same time are still working fine, and so is the $37 countertop microwave we have been using as a replacement for the last year. Stay away from LG products.

This is a microwave that requires reading the instructions before use due to all special features. There are 4 speeds for vent, control of the turntable, and the ability to customize heating times. Safe, efficient, roomy, and owners manual is well written.

I have bought on 3/03/2012 with HHGREGG the Refrigerator, Stove and Microwave since was advice were the best, sure the best piece of trash. The refrigerator the ice maker gets jam. When called the technician said wait till it breaks completely. The Microwave the glass in the door came loose and the microwave extractor came on on its own. Been calling for 2 weeks. HHGregg and the warranty dept said won’t fix since it’s not mechanical and LG knowing it’s an ongoing problem said I am out of their warranty. FOR ALL THIS APPLIANCES BOUGHT A 5 YEAR WARRANTY!

My 6-month old microwave, under warranty, stopped working. Attempts to get a locally authorized repair company were unsuccessful. One company didnt come into Maryland, another wouldnt have a technician for two months and the third one only did TVs. Numerous requests for assistance and difficulty understanding people with accents, finally led me to the supervisor who said he would authorize payment of the repair. He did but it took too long for help with people who simply were unable to help. I will never buy another LG product again because of the poor customer service.

Our LG microwave is a low performer compared to our last. It took much longer to heat foods through. The buzzer letting us know it was done was very quiet, but the microwave itself was very loud and annoying (rumbling, rattling and humming). The biggest set back is the touch panel, it is impossible to see the settings since there is no backlight. Unit seems to get very hot as well.

I have all LG products. Fridge ice maker went out 3 times in a year then 4th time at 18 months. So no ice maker the last year or so. Now today I lost my microwave (lmhm2237st). Just stopped working at 18 months old. LG said pay for an extended warranty for like $360 when the microwave is only like $400. This is by far the worst company I have ever dealt with. My GE honestly last 16 years. My LG a little over a year. What a scam. I will never buy a LG again in my life.

Purchased our LG microwave about 10 months ago to replace a GE dinosaur. The LG is sleek looking, powerful, loaded with easy features and most importantly, quiet and the alert when its ready is almost pleasant.

Made the mistake of purchasing a LG microwave as a Christmas gift. They left the mounting templates out of the box. I called first on 12/26/16 to get them sent out to me. Was supposed to arrive in 7-10 days. Doesnt show up. Call again 1/12/17. Same thing - never shows up. Call back again 2/12/17 - still nothing. Call back again 3/1/17 and was told a simple paper wall template is on back order till 3/17/17. They are a JOKE! If I attempt to install without the templates and mismeasure... Its my cabinets with unnecessary holes. PATHETIC CUSTOMER SERVICE THAT CANNOT SPEAK ENGLISH!

The LG microwave we purchased went out on us after we cooked the first potato. We had the LG microwave no longer than 2 weeks and had troubles. After working with LG for almost a month to have them fix the microwave LG blames A&E and A&E says there is nothing they can do without LGs approval. This went on numerous times and 3 appointments with the tech. so no microwave for Thanksgiving. Now No microwave for Christmas. Warning for whom is interested in this product that buyer beware! Our Sears Technician said that this microwave seems to go out quickly. I am a General contractor and have been building homes for over 19 years. This has been the worst experience I have ever had. Sincerely, Curt with Nail it Down Construction

Purchased several major appliances at once from Best Buy. All LG products. The microwave did not work right out the box!!! LG refused to replace it but would send a repair person out. Took a week to get an appointment. Had to take a half a day off to be home during their appointment window. Repair guy didnt show up until 10:00 pm at my house. Replaced a part and left. Next day microwave still broke! Keep in mind it hasnt worked out of the box.I called LG and once again asked them to replace it and they refused and offered to send the same useless repair service out again. If I took off another half day. I now would have lost more money than the microwave cost! Keep in mind it has never worked!!! I filed a complaint with the BBB and they answered basically that I was not getting the unit replaced. I also filed a complaint with the State attorney generals office which I have not heard back from yet. If you want to know about LGs customer service go to LG Electronics facebook page and read the horror stories posted by LG owners!

I purchased an LG microwave for nearly $250.00 and its been replaced twice by Home Depot, making this the third unit to electrically fail with smoke coming from its internals after only a 45 second operating cycle. LG was contacted and initially stated that I would be responsible for taking the faulty unit to their authorized repair center in Chino Hills, Ca. - about 15 or 20 miles from my home - and pay for the repair.I informed them that I had taken the liberty of visiting this website and discovered that there appears to be some sort of electrical defect in their microwave considering the number of failures, the description of the failures and the short period of time between its purchase and the apparent electrical collapse of their product. In my experience, an item with a record this poor should be on some sort of safety recall list before it causes an injury or fire, but Ive not been advised of any such recall by either of the two customer service personnel I contacted during the course of our conversations on August 21, 2015.After being placed on hold for an eternity, and refusing to be blown off with what I can only describe as double speak, I informed the initial customer service person and the subsequent one that here in California there are regulations in place to protect consumers against abuses by big corporations with a bait and switch approach to consumer sales. According to this customer service contact, LG boasts their Magnetron has a 10 year warranty but to capitalize on this claim, the consumer must first pay for the labor involved which usually is a large portion of the initial cost of the unit!I have opened a claim or case # of ** with the assisting personnel who now report that there will be either a refund/credit or replacement within 6-8 weeks but they could not elaborate on which. In the interim, Im left without a microwave for the duration. If LG does the right thing, Ill report it, if not Ill provide that information as well.

I guess that judging by the other microwave reviews, I shouldnt be surprised that my first-ever LG product wasnt any good. We purchased a new house in May, which included a new LG microwave that was purchased/installed in April when the kitchen was remodeled. Last week, the microwave just completely stopped working, and when I called LG, none of the troubleshooting solutions worked. Their response was that they needed a receipt to look at it and repair it. However, the previous owner did not have the receipt. I told them that I knew for a fact that it was purchased in April. Regardless of that, its manufactured date was May 2011, so shouldnt they be ashamed that their product only lasted 1.5 years from its manufactured date? Instead, I now have to contact the people we bought our house from and ask them to call the store they purchased the unit from and find the receipt - wasting everyones time. Products break, I get that. But its the fact that it broke within 1.5 years of its manufactured date and that customer service was awful. I will never buy an LG appliance again, and Ill pass the word along to my friends.

Lg microwave model # lcrt2010st - Stopped heating 1 yr. after purchase date. Call customer service and it was like calling a bush in my front yard.. No help at all. Miraculously stopped working 1 year after purchase. NEVER BUYING LG ANYTHING AGAIN!!!

Had microwave installed. All went well until we tried to plug it in. The power cord is about a foot shorter than the old microwave and would not reach the outlet. Called LG, customer service, and they had no solution. They even told me told me to not use an extension cord. So now what LG?

This frig was bought Dec. 2006 for $1349. Several years ago, upon opening frig the plastic cover over the light bulbs had melted and fallen down. Terrible smell and it had turned light bulb black. Last night noticed that butter from butter compartment was as if it had been in microwave. Melted in my hand. The light bulb left on was across from butter compartment.Just realized that there has been a problem with lights not turning off when door closed. Also several years ago one vegetable drawer broke off and had to reorder part. Now also 2nd shelf is totally falling apart. Plastic is brittle. It is only 2 people in this household and this frig has not been abused in any way. I hope there is some compensation for this as I am just really irritated. From my reading LG knew about this problem in 2005 and 2006 and continued to sell this unit.

We have a 4 year old side by side LG refrigerator. Ever since last year the right side of the ice cube department completely freezes up and it makes it impossible to distribute cubes down tray. We change our filters every 6 months. For days we have put microwave hot rags down the right side of the cube holder to soften the cube holder so that we are able to move the tray holder out. This is very frustrating because we host a lot of parties and have to buy ice. The refrigerator is 41 degrees and the freezer is -2. Please help.

I purchased this microwave on Amazon a little over 2 years ago. The plastic tabs that hold the glass in place randomly broke one day while not even in use. LG does not care because the warranty is only for 1 year. They want to sell me a replacement door for $115 for a $250 microwave. There is no way the door costs this much. I refuse to buy anything else LG.

Bought a microwave in Canada in November to bring south for the winter as we are Canadian snowbirds. Arrived in Yuma, Az and about 2 weeks after arrival the microwave quit working. There is a manufacturing date of July 2015 stamped right on the microwave but all my paperwork for purchase is in Canada. I phoned LG and without the paperwork they will do nothing. I tried desperately to get some paper work from Canada but was unable to get. I therefore have to go buy another microwave to get me through the winter. I can get the micro repaired when I get back to Canada in April and produce the paperwork but then Ill have 2 microwaves which doesnt make much sense. I asked the LG person that I phoned how they could not just repair it when the manufacture date is stamped right on it. NO EXCEPTIONS he said. This to me is absolutely ridiculous. I will never buy another LG product as long as I live.

We bought this microwave a week ago and will be taking it back to Menards tomorrow (and will be writing a review about them if they dont give us our $ back!). It worked fine until tonight. The only complaint we had was that it didnt have a timer on it but we could deal with that. Now, however, it is junk. We had the light on below the microwave and when I turned it off, I turned the vent on to see how many settings it had. I turned it back off and noticed the light inside the microwave was now on and the turntable was going. It wouldnt stop. It was finally discovered that if we pushed stop, then energy saver, it would stop and the light would go off but nothing would make it work. Anytime we tried to put a time in the display, it would just read door and do nothing except spin and have the light on. Its off the wall and back in the box. Menards, here we come!!

I purchased a whole house full of LG appliances in October of 2011 (Washer, Dryer, Dishwasher, Stove, Microwave/hood, and refrigerator). I have had many issues with the washer. The washer worked fine initially and gradually started having issues from unbalanced loads to not spinning enough and leaving the clothes soaked requiring extra spin cycles. I purchased this particular model for the load capacity. You would think it would be able to handle what it was made for. In August of 2013 LG sent out a recall for unbalanced load issue. An Authorized repair company came out and did the software update. Frankly the full of clothes and water with the lid locked from no power. They replaced the board (reluctantly) and we were operational until April of 2014 when the board blew again. Our first course of action was to call the authorized repair company back, but they would not talk to us over the phone and wanted to come out and charge us for a service call to service the machine as well as labor to replace the part, if in fact they felt they should warranty it. LG also no help at this point, the machine was out of warranty and not their problem. Since we knew what the problem was and were not fond of repair company anyway, we ordered the part ourselves online and put it in. This one lasted all the way to almost the end of September 2014, again blowing with the machine full of clothes. I have now purchased a new machine (not LG) and will be sending LG copies of all the paperwork, from original purchase all the way to current purchase. I doubt they will do anything for me, the machine is clearly a piece of junk sitting in my garage. Unfortunately, this is not the only one of their appliances I have had issues with. The microwave has had just about every part in it replaced in the span of a couple months, some of the parts multiple times. This was also a big hassle to get repaired. The LG tech fixed it the first 2 times and then it got pushed to yet another authorized repair company, for multiple visits changing out a part at a time. It would have been cheaper for them to just give me a new one. LG is now banned from my house. I will never purchase another one of their products, no matter what it is. I also recommend to everyone I know, to stay away from the Large Garbage. So far they have not stood by their products. I did not purchase an extended warranty, but I have never had issues like this with any appliance I have ever purchased and they have lasted well over 3 years. Not to mention these dealers want to charge at least 1/2 of the purchase price for these extended warranties, which is ridiculous.

We purchased our first one at Best Buy. The capacity is very large. We sold our house after five years. We were so happy with the microwave. When we built a new house we purchased the exact same one. We are still using the same microwave after four years and still love it.

We have had our LG Microwave for about 2 years, but today it started on fire when I went to re-heat up two slices of pre-cooked bacon. Pretty much as soon as it started, the right side wall started on fire! We opened the door and unplugged it. We are very disappointed with the quality of this microwave, model LMC0975ST. We have purchased two LG refrigerators for homes, two LG televisions and they have all been great, but not the LG microwave. I know this is a new technology, Smart Inverter, LG has claimed to put into these microwaves, so I can only speculate as to whether or not this had anything to do with the fire.

On Feb.3, 2012, the microwave stopped heating. A complaint was lodged with complaint no. **. A mechanic came on the 4th night and told me some parts were burnt and will be replaced on Monday, Feb. 5, 2012, but he did not turn up. Contacting him, he said parts were not available. I have 5-year warranty. This is the first time it happened. Model no. MH4048GWADRQEIL, serial 013EMKUOO6301. Date of purchase, 26/4/11. AMC end date, 24/4/17 - 5 years. Now what should I do? Extra 5 years warranty was purchased and here I am helpless. Should anybody believe that parts are not available on such a huge company running throughout the country? Request to repair immediately. Thanks.

Our microwave is 2 years old and has a “10 year “ warranty. It has just stopped working. First it would only turn on for a few seconds. Now it turns on and does not heat. The special Smart Sensor service was only available from 8 to 4 Mon to Friday. When I reached them they basically got me to plug and unplug the microwave and to heat a cup of water. Next, I was told that I would have to transport it to a service center and pay all labor costs. They cannot tell you the hourly rate. The service rep also noted that only some parts are covered. I said no thanks and that I would write this disappointing review. I do not recommend LG microwaves as my previous ones from other brands lasted more than a decade and this one 2 years.

Bought LG black stainless steel appliances. The microwave bottom melted since it has the cheapest plastic material underneath. It melted under standard cooking situation. Uninstalled it and took it back to Home Depot, waited about five days to hear from the Home Depot. Finally got a phone call from Home Depot and stated LG has declined to do anything since the damage happened from outside. I was offered by the store manager to give me a discount on my new microwave that I will buy. Other than that my $300 just flushed out. Its sad to see such a terrible product and service from a company like LG. They make billions of $ by ripping off from the poor. Now Im left without microwave and my $300. Never spend your money just by looking at its brand name. Knowing they have a name they use the cheapest product and plastic from China and charge the highest dollar amount. Terrible product. Im a mad and angry person right now.

Wife wanted new appliances so we went to Hopeless Depot and bought LG. What a mistake. Bought a french door refrigerator. Within 2 months the ice maker went out. LG came out and installed a new ice maker and all seemed fine until the other day it went out again. Now everything is out of warranty and the ice maker went out again. I called LG and they gave me the number to 3 repair companies and they all told me the same thing. 90 days on the ice maker, no warranty. Fridge is a year and 2 months old. I have the old KitchenAid refrigerator in the garage that works like a champ. 25 years old. So to add insult to injury the turntable motor on the microwave is going out. It is the same age. 14 months old. I wont even bother calling them - Ill just let everything fail. Do not buy LG - they suck. Their stuff does not last. Get KitchenAid.

I purchase this microwave for $116.00 at Home Depot. It is 3 days over the 1 year manufacturer warranty and last night it started sparking and there are burnt spots on the inside! Only 2 people have ever used this appliance, its been kept clean and properly used. I will never buy an LG again!!

Updated on 04/16/2020: As follow up, after I posted a complaint about my microwave, LG posted a reply on ConsumerAffairs which implied that they would look into our complaint. Wrong! We received a call today 4-16-2020 from the next level supervisor who said you received bad information from our customer service rep but we still cannot honor our warranty. This was the second LG microwave we had purchased, and the second to fail. This last one after about 4 months. One of the last LG reps we spoke to said there was no problem with our reimbursement paperwork and the warranty reimbursement check would be sent right out. Wrong again! This last supervisor told us that his company gave us bad information on how to file a claim and too bad for us that they made the mistake and now we are out the cost for another LG microwave. Just beware, if you do have issues with your appliance that is under warranty, LG may not honor their warranty even after admitting they were at fault.Original Review: We purchased a LG microwave to replace the LG microwave that stopped working after 2 years. After 4 months the new LG stopped working. It was under LG warranty so we called and submitted the warranty reimbursement form. After not hearing back for over a week, we called and they advised us that they needed the serial number from the unit cut in half. We submitted both the form and the serial number. After not hearing back again we called and they told us to submit the cut serial number tag on the actual submission form, so we did that and send it back in. After not hearing for two to three weeks we called again and we were told we also needed the manufacturer tag cut in half and submitted on the form. At that point being over two months of dealing with LG, we had already disposed of the unit. We told the rep and he advised no problem they would be sending the reimbursement check to us.After another week and a half we called in again and we were told without the cut manufacturer tag on the form we would not be reimbursed. We explained that the last rep said there was no issue with this and explained the entire situation again. We called again to be disconnected and called again to be told there would be no reimbursement without the manufacturer tag. After much discussion we asked the rep to send our request to a supervisor. She said it would be another week before a supervisor could look at our request.Bottom line buy a better brand microwave unless you want to continue to replace them and have LG give you misinformation to file a claim under warranty. Had I known their service was this poor I would have never bought any LG appliances. Had we known we needed more information off the unit we would have gladly supplied that at the time but the representatives gave us bad information. There are too many good quality products on the market to settle for horrible service and low quality from LG.

We purchased all LG appliances in 2012, I had to replace the microwave in 2015 and again in 2018, they just stopped working. This last one I had stopped working 1/2 thru cooking, the turntable stopped turning and it would not heat. 3 microwaves since 2012... These are not made to last, its sad, I liked it when it was working, I would not purchase this brand again... And when I complained to LG all I got told was, Sorry. Its not under warranty. JUNK.

5 years ago we bought 6 brand new LG appliances and since then we have had to replace 3 of them. Stove, Refrigerator and Microwave. Two others ones have been repaired twice each. The microwave control panel has had to be replace 3 times in which LG covered the part but we had to pay labour. The first time that was almost 200 dollars and the second time it was 150. The last time it broke we said screw it and took it to the country and used it as target practice. We did phone LG and said pay for the part and labour and they said NO as it was out of warranty. I said this is the 3rd time the same part has stopped working and was told too bad so sad. Dont buy LG appliances. Even if they came into my house and said here is brand new appliances and a million dollars I would tell them to get the F out of my house. Not worth the trouble.

I am extremely happy with my LG microwave. I have not had any problems since I bought it 4 years ago and when the day comes that it no longer works, I will be sure to purchase another LG microwave. I have also recommended this microwave to family and friends.

We bought an LG microwave model LMV1683ST. It was manufactured in December 2012. The top of the microwave caught on fire near the light inside. This is very dangerous to say the least. We purchased the microwave at Home Depot. Avoid this model at all costs. It looks good but its also very loud.

We purchased an LG microwave in December 2012. We have had nothing but problems with said appliance. If you put negative comments on their website, they cut you off. We currently have no microwave because it stopped working again and the earliest someone can come is September 16, 2013. You can be assured that we will never purchase an LG appliance again.

This microwave has failed after only 18 months. Major failure, expensive to repair, it will have to be replaced. I dont recommend this microwave at all.

LG microwave quit working 1 1/2 years after purchase! I also bought a refrigerator at the same time!! Called LG support and was given a number for a repair service. Called Tarheel Appliance and Repair and was quoted $70 for someone to come out plus the cost of repairing the microwave which was going to put the cost well over $100! Tarheel Appliance suggested that I call LG back to see if they would extended the warranty since the microwave was just out of warranty. I was told that the warranty would not be extended!! Do not by an LG microwave! Quality is not there!! My previous microwave I had lasted over 15 years. I also bought a wireless LG headset that has quit working in 6 months too!!

The controls on this microwave take some getting used to. Theyre impossible to see in dim light, and theyre not really very intuitive. My old microwave had actual buttons with numbers on them. This one uses a cutsie system that must have been designed by nerds who just wanted to demonstrate a clever-- but not user-friendly-- alternative. Oh well! Otherwise, the microwave works just fine.

I purchased the GE LG microwave because of the high ratings given to it by consumer reporting agencies. I paid over $300 for a microwave that began to have operating problems soon after it was purchased. Several times, I unplugged and rebooted the machine and it would work fine for awhile. Finally, one month before the one year warranty expired, an F-3 sign and sound told me that something was wrong with the microwave. I contacted General Electric a total of three times and gave them all information requested. I was told that the purchase price would be refunded in full. It never was!

I have an LG microwave that I bought in 2013 at Sears. Yesterday I was using the timer when I heard it turn on. I tried turning it off but nothing worked until I unplugged it. The unit was hot to the touch. If I had not been home when this happened Im sure it would have started a fire. The other thing that scared me was I was able to open the door while the unit was running which left a funny taste in my mouth for a few hours. Im not sure I have a receipt but if I can find one how would I submit it?

UPDATED ON 1/20/2021: We contacted LG about the problem that we experienced but to no avail. Even though their instruction booklet told us how to cook bacon (which we followed) the microwave caught fire. Apparently there was a problem with the unit. After going back and forth with them about this problem they finally e-mailed us a letter stating they would reimburse us the amount of money we spent for the microwave. The only thing that was required was that we purchase a new LG microwave, which we did. We had to send them copies of the purchase receipts from both microwaves and the labels off the old one, which we did in order to get the refund. We were then instructed to dispose of the old microwave. Unfortunately they did not hold up to their promise. After many calls on our part with promises of them getting back to us, with what appears no intentions of doing so. Now they are telling us that we were the cause of the problem, and will not refund our money even though they sent us the letter telling us otherwise.ORIGINAL REVIEW: Purchased a LG microwave about 5 months ago. While cooking food according to their instructions in their manual the microwave started on fire. Either the manuals instructions were wrong or the microwave malfunctioned. LG was called and a service person was sent out. We were informed by their service department that the service person they sent out would determine whether the microwave would be repaired or replaced. According to the service person we had been misinformed in that he does not make that decision, and that is left for someone else. We were told that he would turn in his report and we would be contacted. An engineer contacted us and said that the microwave did not malfunction and because there was a fire in it LG is not responsible. Why is it that we followed all the directions but yet they dont want to acknowledge that there is something wrong with the microwave? No pictures are available as damage was on the inside top of microwave.

To: The Manufacturers of Over-The-Range Microwaves. PLEASE, downsize. They keep getting bigger and bigger and bigger, to the point where I have to replace my beautiful expensive cabinets in order to accommodate the darn microwave. And from what Ive read on the internet, I am not the only one. It definitely looks like there is market for them that is NOT being fulfilled. Can one of the manufacturers please step up to the plate on this? Why is it that I can find a counter top microwave that is only 10-14 high, but when I look for an OTR its 16 and up.

I bought LG model# LMV1683ST in 2012 from Best Buy. I pay around $250-$300 for my microwave. It was very loud and on 2016 it just stop working without a warning. This is a very bad product. I never overload it and it was only used by 2 people. I never overheat it, Max time heating was 10 min. Very short life product. This is a product to only buy for looks and nothing more.

This is the second microwave of this model. The first one worked fine for a year - until a few days after the warranty ran out. It was cheaper to buy a new one than to have it repaired, so we bought a new one because it matched the rest of our LG appliances. This one lasted less than 3 months. Home Depot requires 3 repair attempts before they wil take it back (even though we have the extended service plan on this one), so we got in touch with LG again. The same repair man came out and took it apart and put it back together again, saying he couldnt find what the problem was. It worked after that - for 1 day. When I called the repair company again, the tech said he would contact LG for us and get it taken care of. He did contact them, but we have only heard from them once to request more paperwork. Still waiting for the follow-up call a week later to get a refund. I will never buy another LG microwave. Very disappointed in their customer service.

Worst experience I have had as a consumer - ever. I ordered an LG microwave 1/3/18 through a third-party, AJ Madison. It was delayed weeks (not LGs fault), when I finally received it and plugged it in it had a code of death - F11. It never worked, not even ONE SECOND. That was middle of March. Its now May 3, 2018. I have sent in repeated receipts, responded to their letters, requests for more information, taken pictures, cut up serial numbers, signed declarations that I did in fact buy the microwave. Gotten the third party involved and had them try on my behalf to no avail! They now want me to send them a receipt having bought a second one of these before theyll send me my money back for the January 3, 2018 purchase! Im on hold again with LG, 26 minutes into it and the customer service wants to explain the process to me - youve got to be kidding me. LG, as a very American, cooperative consumer who has purchased 14 appliances in the last year and done lots of shopping - this is the WORST customer service experience I have ever had!

Updated on 02/14/2021: I posted a review on 12/19/20, at which time my microwave had been dead for two months. LG responded by asking me to send details by private message. I did that on 12/20/20. They did not reply, respond, or take any action. LGs second repair attempt (on this, the third time the unit has failed) broke what few remaining features (fan, light, clock) still worked. Costco has been trying for the last two weeks to get LG to replace the unit. They are getting what I got: no response, untruths, failure to call back when they promised. LG customer service is non-existent. This Friday will be three months since it broke. They do not contend that I am at fault in any way. They just wont do anything.Original Review: We bought a microwave from Costco as part of a $4000 kitchen appliance package. It has died three times in the year and a half since purchase. This third time (November 19), the part needed to repair it no longer exists. Despite that, Im getting a complete runaround from LG customer service, repeatedly being promised call-backs that never happen, 20+ minute hold times, and hours wasted on the phone. At this point, I am promised a call by December 28. Ill believe it when it happens.

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

I purchased the microwave a year ago and it works great and warms up food evenly. I clean it easily. It looks brand new inside and outside. The color I have is black with some chrome linings and inside its beige.