I bought this machine because it was oversized to be able to fit in large loads of clothes and bedding. Every year I have had it, it has progressively had more problems than the last. The last three visits were about the water coming out of the drum and they did adjustments. First they told me I could use the top speed to get water out. The next breakdown they readjusted it and said I could not wash waterproof clothing or water resistant clothing and that it would break the machine. WTF? I bought it to wash my clothes not just some of my clothes, however I followed their advice washing winter coats and gloves and bedding protection outside my house. Now its broken again same issue. I had a regular size load of jeans in it. STUPID machine!!!! Worse yet is the customer service - they dont understand English and they will disconnect you multiple times and one call in will take two hours out of your life!!! DO NOT BUY!!

Its quiet and energy efficient with lots of room that is very visible with clear Glass shelves. I love the stainless steel. Doors open very wide Side by side freezer/refrigerator. LG has been a very dependable product in my home.

I will never buy another LG product again. This microwave needed major repairs within 18 months of my purchase. The first repair happened when it was still under warranty but I had to pay for service and when the second repair was needed, the warranty had expired. I called LG to ask for a warranty extension with the argument that a relatively new appliance should not need major repairs twice. In fact, the microwave I had replaced with the LG was over 10 years old and had never needed a repair. I replaced it because it was old looking and I was remodeling my kitchen. LG would not extend the warranty and the repair with service would cost more than replacing it. I argued that they should replace my microwave but was denied. Again, I will never buy an LG appliance again.

This machine has cost me hundreds of hours babysitting it. It will not finish a load on time nor does it ever complete a spin cycle without reloading it or taking items out, and trying over and over to balance it... I must say I HATE this machine and would strongly advise no one to purchase it. It is a waste of money and time. My energy bill has increased since this machine has come into my home, along with my water usage... Never again will I buy a LG.

I really liked the looks of this dishwasher until I got it home. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack. I removed it to solve that problem. The collapsing racks have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. Next time I am going back with Maytag.

Purchased an LG (LDF7561ST) dishwasher about a month ago. Had a really bad toxic smell while it was running. Had to turn it off & open the windows. The toxic smell was actually burning my eyes & making me nauseous. I was also concerned about IT BEING a fire hazard. I ran it again the next day (with the windows opened), the smell was there again, but this time I ran the full cycle. The smell became more intense. The dishes didnt dry well and the next day after that, the inside of the dishwasher was still wet.I was thankful I purchase the dishwasher from PC Richards because after I refused to get it fix, they took it away and said I could purchase a different washer. Liking all the features the LG has & thinking the dishwasher had a defect, ON MAY 2, I asked for the same LG dishwasher AND ENDED UP WITH THE SAME TOXIC SMELL AND DISHES WERE STILL SLIGHTLY WET. On May 5, I called PC Richards & complained again. This dishwasher is nothing but a headache! I will never purchase a LG dishwasher again!!!!

We bought this LG Inverter Linear fridge due to large size and do love that we can fit a lot of stuff in the fridge - however this fridge is less than two years old and not working. We called customer service on Wednesday. They have not yet called to set the appointment even after our follow up call on Friday - so here we are 5 days into a non working fridge or freezer and no repair appointment scheduled by LG - remember a $4000 plus fridge that’s less than 2 years old plus loss of the food that we have to throw out.

Ice machine was my favorite. And the storage. Has great room for lots of food. Big freezer. Drawers have great space as well. The temperature gets really for both fridge and freezer. Ive always have loved LG products. I have no negatives to say about all LG products.

I bought a LG refrigerator from Home Depot LFX25960ST in 2007. The ice maker has broken down twice which needed servicing. In Feb 2014, just like the other consumer complaint, we smelled something burning and realized that the light fixture housing had completely burnt and melted. Even the light bulb was melted. We called LG and the technician came out the very next day. Told us that this is a common issue and just replaced the light housing without address to the fridges melted ceiling. Told us to use 40 watts light bulb instead of the manual recommended 60 watts (which we had been using). When I contacted LG and submitted pictures and wanted to file a products liability claim, twice they replied via email and plainly rejected it. I now today told them that I will seek social media and legal counsel. I am now waiting for their response.

Glass cooktop is very difficult to clean and keep clean. In order to clean, it is necessary to use a special Glass stovetop cleaner after each use. Dont like the dials on the front of the stove. Easy to bump into and accidentally turn the burners on. This model is a Slide in and when the oven is turned on it emits a very high pitched sound thru the exhaust on the back of the stove.

They sold me an LG Washing Machine and a dryer. But the washing machine has been nothing but trouble--it broke three times in five years. This time, it spun completely off the rim from the inside! It completely destroyed the inside of the machine and Home Depot says that they sell them, not fix them. LG wont even return our calls! The repairman says that it will be about $1,000 to fix it. Are you all crazy?

We purchased a brand new LG washer and dryer from Home Depot in November 2011. As soon as we started using the washer, we noticed water was leaking from the bottom of the machine, which several months later caused heavy damage to the drywall and created black mold. Initially we contacted LG in November and a technician was sent to our home three times; however, they couldnt identify the problem. First, we were told that the sensors had to be replaced and then the machines had to be replaced. However, LG doesnt replace products, they try to fix it. It wasnt until June 2012 that we noticed there was mold on our baseboard. This has caused major stress on us since we have a newborn. We called an environmental company to come and inspect the wall and test the air in our home, which cost us $450, and LG still refuses to replace the washer and dryer. The problem with the dryer is, if you place comforters or a heavy load, it shuts off without finishing the complete dry cycle. I constantly have to check the washer for leaks and turn on the dryer every time it shuts off. I cannot understand how brand new machines cause so much trouble. We explained this to LG and they said they can only send a technician to correct the problem. So far, the technician has come twice this month and it still hasnt been fixed. I cannot understand how this company cannot replace defective machines. This is horrible customer service. We are disappointed and will never recommend nor purchase any LG products again.

I purchased LG micro oven in March 2017, with model number MC2846BV. But recently it has developed burnt marks on the plastic door and steel door frame. The product is under AMC for three years and paid RS 3000 for AMC charges. We complained regarding the problem to LG service but they havent replaced or repaired it even though it is in warranty period. Attached are the pictures. I request the concerned office to take necessary justice to me. Thanks.

My microwave not heating and it is just two years old.

Have this machine x five years. Every year I have to do some type of repair. It has a 10 year warranty but nothing is ever covered by the warranty. This is the biggest fraud in the appliance business. I called LG to repair my machine that is neither washing nor drying, they sent a technician the cost was $300 down payment, never heard from them again. I called again the price was $411, which will cover one year repair minus $100 for coming out... This they insisted must be paid via credit card before they can come. They sent a tech out that was almost 4 weeks ago, no one has returned. I called only to get the runaround. No one will take responsibility. I cannot get any answer, cant get my money back and my machine is still not fixed. Company number (!) is High End Appliance $300. Company (2) General Appliance.LG is a rip-off company they do not stand by they appliance, they are dishonest, they do not honor their warranty, they do not satisfy their customers needs. They need to be shut down and be labeled thieves. 1800 243 0000 and 888 376 6825 and 201 623 8070 these are the contact numbers that have no information in regards to service. High End Appliance **.

We rent & the landlady provided this refrigerator when the old, original refrigerator stopped working. I would not buy this refrigerator, but it is not a bad refrigerator. I dislike that the refrigerator looks like stainless steel, but wont hold magnets. I do not like that its side by side style, too, and the ice crusher spits ice at you.

We have owned the LG gas range for over two years. It had features that the wife liked. Before purchasing I read the reviews that were positive. With a large family we use the range a lots. We have not had any issues with this product. We are very satisfied.

Buyer beware! Rust develops in the top housing of LG washers, starting at the bleach dispenser. It does not matter if you use the dispenser or not, rust will eventually develop there, and elsewhere, on the top and lid of the machine. Eventually rust flakes will get in your wash leaving whites dingy. There is no fix for this problem. It is a result of poor craftsmanship. A class action lawsuit was filed and LG won claiming user problem. Odd how the regular use of their product would be a problem that causes rust. Do not take my word for it alone- search “LG washer rust” and read about loads of frustrated consumers with rust problems starting in the bleach dispenser area, in some cases rusting out altogether. Buyer beware!

I bought the high capacity washer and dryer in September 2018 for around $2000. They are pieces of crap. They dont wash your clothes good. Literally some places havent even been touched by water. The dryer takes more than 1 cycle to dry. Totally useless. You call LG and theyll tell you that you arent washing clothes properly. I want my freaking money back!!!

Bought an LG washer (Model WT5001CW) 1/2/11 from Home Depot with the in-home extended warranty in effect 1/2/12-1/2/16. The panel under the bleach tray has started to completely erode and even showed signs early on. Received a total run around and was told rust is not covered under the warranty. I tried to explain that it was due to defective materials. This is a known issue by LG and they refuse to take responsibility. Home Depot refers me to Federal Warranty Service Corporation/Assurant for the extended warranty and they refer me to Home Depot. Never again will I purchase anything from LG.

Run away as fast as you can from any and all LG French Door Refrigerators! They are beautiful on the outside but are like a rotten apple full of worms on the inside! We were taken in by its appearance and didn’t realize that its running parts are defective! Reviewing many of the other comments there is a reoccurring theme, that of ice makers, compressors and fluid lines within a 3 year period. Don’t be fooled. LG knows about the problems and defects of this refrigerator, when you call the LG repair number the prompt even asks if you are calling to repair the ice maker!Don’t be misled...this is a disposable refrigerator with a 3 year lifespan! My experience is the same as many of you, ice maker went then the compressor and fluid (in the secret enclosed unit) that only a licensed LG technician can work on and good luck on finding one! I called 16 repairman and all of their responses were similar...I don’t work on those, they are junk, need a special license”. I found one that LG referred me to and he quoted $99.00 to just come out to diagnose the problem. I already have paid a repairman to diagnose the problem, then $600.00 plus to pay for the labor, sure the warranty covers the parts but it’s nearly impossible to get the parts in a timely manner and find a LG licensed repairman.LG Company should be ashamed of how they allow this product to continually go down the assembly line of production “knowing” that the defects have not been addressed. And then appealing to the eye of the consumer while in reality stealing from them. Shame on you LG! I am definitely going to check into an active Class Action Suit against LG so I can be heard. And if youre listening LG...I want a new fridge! You owe me that!

Have owned this dishwasher for 18 months and has never, never worked properly. I have not once gotten a clean load of dishes from it, even with pot scrubber, extra rinse high spray. There has been water stuck in the filter, foul, foul odor coming from it. Was foolish for once and did not buy extended warranty, so now stuck with piece of junk. Have had the E1 error code on it, appliance repair came out, ran through their diagnostics and came up with nothing. Week later same thing.Have now been on many forums looking at other peoples same complaints. Worse thing is with that error code there is no shutting it off. Mine is hard wired and need electrician to come in to disconnect it. Spending more on repair people and electricians than the piece of junk is worth. Would love if LG sucked it up and came up with recall on this product $899 later and is piece of ****.

We received our new LG top load washing machine at the beginning of Feb. 2016. Mid March (not even two months!). We noticed all dress shirts and golf shirts were coming out with oily spots on them. Contacted Home Depot who directed us to LG. So, we did contact LG since Mar 21st. You cant reach customer service right away; each customer service rep tells you so many different things. Customer service asks you if you are using HE detergent or fabric softener, and then tells you to try tub clean with clean water then with bleach which didnt solve the problem. The technician LG sends tells you it is what youre putting in the washing machine is the problem. One customer service rep tells you once the technician looked at it, it will be escalated to Mgmt. for exchange; another rep tells you it is rejected and asks you more tub clean while your dirty clothes is piling up. The next minute, the rep on the phone tells you that they dont have an updated report from the technician. Terrible machine and service!!! Wrong machine to get!!! Our old machine didnt have this problem!!

I also had a LG refrigerator that only lasted 5 years. Terrible products. So I saw the Magnetron has a 10 year warranty so I called and they told me on the phone, it would cost me 125.00 right there for the service call and the technician would come out and replace the Magnetron and if it was over 30 min I would pay 35. Extra. When the guy came he looked at the microwave and said, It is the Magnetron and I ordered it but it did not come yet, and you owe me 35.00. I will be back in two weeks with the part.I am furious. I asked him what that 35.00 was for and why did he come out without the part and he said, I charge 160, so are suppose to pay me 35.00 no matter what. 1. Why did he come here without the part? 2. This is not what they told me on the phone. 3. I called them to complain and they said exactly the same thing to me and then when I asked for a manager, the CS person said, we have to review your call and you have to pay him for ordering the part, and then he said you have to pay him for extra time and then he said something else. When I pointed out all the various things he said, he said, We have to say these things. He refused to put me through to a manager. He said, We will call you tomorrow and review your call. Which is nuts since he said the exact same thing to me and the service guy said something different. Also the CS rep said, Well 70-80% of the time the service tech brings the Magnetron. So I pay extra time because I am in the 20%. Also NO ONE SAID I needed to pay another 35.00 when he came. They said, If he goes over 30 minutes. So, so wrong.

I purchased a dishwasher, which broke down within a year. Luckily, it was still under warranty and I reached out to LG for a repair. Were now entering the 5th week of me waiting for a repair or replacement and there isnt an end in sight. In fact, LG is actually starting the process over. Customer service hasnt been helpful, their Executive Office has sent me in circles, and I feel like its probably going to be quicker to purchase a new dishwasher - definitely not an LG. I really dont have anything nice to say about LGs appliance division or the people Ive interacted with throughout this ordeal.

Im not typically a person who takes the time to write reviews, but felt it was necessary to at least call out the so many wrongs with this product and the service that follows... IN CASE IT HAPPENS TO YOU. I read the reviews and saw some of the complaints about frost build up and thought, eh it wont happen to me... WRONG. Not only was I wrong, but during COVID-19, sending a tech inside your home to fix a problem with a fridge that is LGs poor quality performance is frustrating enough, BUT having that same problem occur again 24 hours later - NOT ACCEPTABLE. LGs only recommendation is to send a tech out again. HOME DEPOT is not held blameless in this either. Instead of standing by their customer and offering an exchange/refund, they explain that its an LG problem, not Home Depot. AWFUL. A day after the frost build up still hadnt been fixed, a grinding noise began, the plastic that divides the two doors broke off, and the error message showed up and wouldnt reset. To this day I have an error message on my fridge, a loud grinding noise and a frost build up freezer that doesnt work. My food goes bad earlier and earlier each week. LG said all they can do is send a tech out. I have a son with an autoimmune disease. I refuse to have more techs come to the house during this pandemic. LG has zero understanding of peoples rights and needs during this time. The answer is lets send a technician out on a work day to work on the same exact problem that they never fixed in the first place!! This is just a snippet of the issues, not to mention, their customer service EXECUTIVE lead member hanging up on me after I waited over an hour due to call volume. RUDE! Nightmare purchase, poor quality fridge that breaks down a month after you buy it... The worst customer service for both Home Depot and LG.

LG Fridge model #LMXS2762S/00 purchased from Best Buy. $1700 down the drain delivered on Nov 8, 2015 started with the ice machine then the freezer then the fridge. I lost approximately $800 in groceries and have been calling and complain for weeks. Keep in mind I have children and have been having to feed them crap or forced to go to the store load them up every day in order to eat healthy. They have sent a guy out a few times and still nothing is getting fixed. I have seen lot of bad reviews and am suggesting a class action lawsuit again like the one that started against them in 2012. If you would like to join against them please let me know by emailing **. Lets hold them responsible for their faulty products. Now they are saying they cant have someone out until the 8th of March and it broke on the day before the Super Bowl.

Absolutely TERRIBLE machine - LG Washing Machine-Model WT1101CW. Bought this washing machine 3 yrs ago. Broke 4 months ago. Used SEARS Home Repair to fix (I bought washer from them). 5 technicians, 4 major parts replaced, 7 service calls later machine still broken - unbalance load indicator goes on stopping machine from running and then if you get the unbalanced load indicator to go out (at least 6 tries), it then goes thru 3 spin/rinse cycles, refilling the tub each time, even if the machine is EMPTY. Takes 3-4 HOURS for a normal no frills cotton wash cycle (using default settings) to complete. Absolutely ridiculous. My old GE and Whirlpool worked like a Timex for 12 years. I cant sell it because its defective. I wouldnt even give this machine to charity.SEARS wont stand behind its 90 day service warranty. The technicians would NEVER let me run a FULL load through a cycle to test it. $600 dollars in repairs/service calls and it still doesnt work right! They wont give me my money back for the service calls that did nothing to fix the problems, even though the Techs promised the new parts would fix it. HA! DONT BUY FROM SEARS or LG. Worst customer service I have EVER had. Ive written letters and dozens of phone calls - no resolution - zilch.

I will never buy an LG refrigerator again. They have very poor customer service. They are very good at giving you bogus information and youre calling customer service in the Philippines. My refrigerator went out on a Friday and LG gives me two supposed authorized dealers, one never picked up the phone and the other one was closed at 2:30 and I couldnt leave a message because of a full mailbox. I took it upon myself to get someone out and had it fixed by Monday. If your product goes out on the weekend forget it.The one supposed authorized dealer said they dont fix LG refrigerators in Arizona anymore and LG still continues to give out that name, the other one said they couldnt get someone out for a week. They are very good at jacking people around and it ended up costing me 743.00 for a new compressor which is covered by LG but they said since I didnt call who they told me to they werent covering it. I had Sears products for 20 years and never had a problem. As a company we keeping signing on for these foreign products and they just dont last. I will never purchase another LG product and I will tell as many people I know the same information.

I purchased this washer about 2.5 years ago and my frustration with it began shortly after I started using it due to its poor performance. It is frequently off balance. Even if it only has water and no clothes it will work for a minute or two then stop indicating its off balance. Washing clothes is an all day affair at times and I wash clothes by hand sometimes to avoid using this hated washer. When it becomes off balance it will drain the water out and refill again and again so any savings on low water usage are non-existent. I started a load at 6:00 am this morning and it should have taken 57 minutes. (It is now 7:45.) After my having to adjust the clothes in the barrel several times the machine tells me it needs 30 more minutes to complete which with my experience could actually mean multiple more imbalances and more time.... I truly HATE this washer and would encourage anyone to NEVER buy it.

My LG Tromm washing machine has been one problem after another from Day 1. It shakes so much that the floor vibrates and shakes the walls and has done this since I did my very first load of laundry in it. I have had 3 technicians come out to try to level the machine or fix the problem with no success. Secondly, the mildew smell that I have on my clothes will not go away. I leave my door open after every wash, clean the tub and rubber seals with bleach daily, and the odor is still very apparent. I purchased my washer and dryer in 2005, and I have hated it every single day I have used it. Whats even worse, I paid nearly $4000 for the machines and the pedestals. What a joke! Class action lawsuit all the way!

New LG fridge in Fall 2016, shortly after we had to fix the faulty connection of the in door ice maker that would drip. Now at 2.5 yr old our fridge completely stopped working, spoiled food, dripped water on wood floors... Part is on back order and we continue to wait without a fridge.

The LG washing machine, I have a top load... spent a great deal!!! It supposed to be energy-water efficient - FORGET THAT. There is not enough water to clean the clothes or agitator clothes comes out dirty and take the ENTIRE day because if while in cycle the machine the clothes are not always balanced WHICH MEANS YOU HAVE TO BABYSIT THE MACHINE and CONSTANTLY adjust clothes to balance and STILL it doesnt work. It will go back to filling rather than rinsing. PURE JUNK!!!!!!!!!!!!!!!!!! BIG MISTAKE! I WASTED A LOT OF money, time, have been so aggravated and frustrated. BIG RIPOFF!!!!!!!!!!! I repeat RIPOFF!!!! How dare they sell such overpriced garbage!!!!!!!!!!!!!!!!!! Very disgusted! Minus 10 stars is what I give this product.

I bought the machine two months ago and noticed my white clothing was coming out gray. I changed the soap and the settings (chose hot and heavily soiled), and it’s the same thing. I opened the machine during the wash cycle, and the water was consistently cold while the water in the sink by the machine is very hot. The technician from the store where I purchased the machine came out and found it working correctly; however, he also agreed that the water would not get hot. I called LG and discovered that the CW in the model number stands for cold water. In other words, this machine is designed to use lukewarm or cold water. That’s strange! I thought hot water was helpful in the washing process. I am now doing battle to exchange this ridiculously designed machine for one that will actually clean my clothing, and I wont give up until I have a replacement. No one in the appliance store understood what CW meant. They thought the W was for white in color. Good grief! By the way, the dryer isnt wonderful either.

Choked by LG Side-By-Side (Model # LSXS26326S). I could have died. This product was defective and plastic from the ice maker got in my water. I was choked and my throat scratched by a piece of plastic that broke loose from the ice maker top cover. I do not recommend this product. There was a design change (i.e. material change) that was done in 2018 to the top cover. LG offered me $500 for my pain, suffering, and inconvenience, which was a slap in my face. I was finally provided a refund for the defective unit, but they did not provide any interest for the 2 months that it took them to give me a check. When they sent a company to pick up the defective unit almost $5,000 worth of damage was done to my home (i.e. new refrigerator was scratched, molding/trim damage, custom pre-hung door damaged and threshold broken), which has not been paid. LG said it is not their responsibility, but yet they sent the company to my home. I really appreciate Amazons customer service, because they treat their customers like they would treat themselves.

LG smartdrum inverter washing machine - The machine just does not rinse out the dirt from the clothes. It leaves lines of loose dirt all through the clothes where it has spun out the water and not adequately rinsed them. I have never ever been this disappointed with a product. I will not recommend this machine to anyone and if I could afford to replace it I would. It takes at least 2 full wash cycles to remove some of the loose dirt, the second with no detergent.

This washing machine will not get anything clean. Had it about 2-3 years - what a piece of junk. I have never seen a washing machine in my 68 years of life that would not get something clean. This is a top loader, direct drive, true Balance. I totally believe this machine should fall under the Lemon law.

In October 2014 we purchased a very nice Stainless LG Dishwasher - Model: LDF7774ST. The first week we had it the motor went out. LG replaced the dishwasher. Back in January of 2015, the so called quiet Dishwasher started making a lot of noises and had to have the dishwasher serviced. Now, the LG dishwasher will not drain. We have cleaned out the filter and the drain and nothing works and now have to have it serviced yet again. Three times in six months on an $800 dishwasher? Will never purchase an LG dishwasher again.

We purchased the LG WM3700HWA front loading washing machine to replace an earlier model that had begun leaking after 11 years of use. This is a workhorse as we have 3 adults and three boys ages 5-9 that keep the laundry running 2-3 times per day. We are very satisfied with the performance and clothes come out clean... Most of the factory set cycles are perfect for our needs. We highly recommend this washing machine.

I bought the LG LSXS26326 refrigerator in the 2015 with a 10 compressor warranty. The compressor failed 2021. When I contacted LG I was told by LG that they do not have service techs in the area. Three week wait just to get a third-party service company to do diagnostics, then the part can be ordered, which has a 3-5 business day turn around time. Multiple service companies refused to do LG service work. The LG service website lists available service providers in the area, but upon contact they all stated they no longer support LG warranty or service work. I will never buy another LG product.

Firstly, the first refrigerator that I received in September, 2018 did not work at all. The Brick replaced it with the floor model until they could order me a new one. Initially, the whole scenario was a nightmare for me. It is all good now except for the fact that the stainless steel is always streaky, no matter what I use or do. It is very frustrating. I have tried almost everything, including the wipes, vinegar & water and just water and cloths. If anyone has any ideas, help! I am thinking it may be a poor grade of stainless steel. I am disappointed with the finish on the stainless steel.

I liked the design most of all appearance-wise, but also that there was an option for the ice to be dispensed on it. It was also pretty decent size. Overall I was very satisfied with all of this for the most part and since our old fridge was very small it made life a bit easier. I would improve a tad more space though, and more shelving available for use or drawers. I feel I would have liked it even more if there had been more space or Storage available for the items needing to be in the fridge since we do buy large amounts of groceries at a time. We have a bigger family so we have to get large amounts when we go grocery shopping and our old fridge would just never cut it per se.

Ice maker needs to be larger, it is too small for such a large refrigerator. Also, doors close very hard, needs egg holder and lunch meat compartment needs to be higher in refrigerator.

This machine is wonderful! I dont do a lot of laundry as Im single. I can do a load on quick turbo wash in 25 minutes. I love that feature. The clothes come out clean even in the short wash! I do wipe the door and inside rubber gasket after each wash and leave the door slightly ajar always.

Within 6 weeks of purchase, our washer would not turn on. We followed online instructions for a hard reset and were able to keep the machine running for a few weeks, then that process no longer worked. We called LG who scheduled technician. Purchase date July 26, first repair was mid September. Panel replaced. Washer worked for 4 loads and stopped turning on again. We called a second time. A week later a Tech came. He could not diagnose the problem even with another tech on the phone. Ultimately reported back to LG that our outlet was faulty or not properly grounded. We KNEW this was untrue because we had our electric upgraded years ago. We could not get another tech out until we proved we had proper electric. We paid out of pocket $170 for an electrician to come and test our outlet and amperage. There was NOTHING wrong with our home wiring. He suggested was a cord issue.We reported this to LG agents and were told a tech would come back with cord and replace. Tech came a week later. NO cord had been ordered. We were told it was on back order. This was third visit. Our original call to agents informed us that 3 calls to the home and our appliance would be replaced. That was third visit. (And it occurred on Oct 15 which was over a month without a washing machine.) We were told cord was on back order and would not be available until some time early November. Every time we called (four times) we were told something different about when the part would be available. The technician told us he would recommend replacement. He requested copy of receipt. We sent texted image to tech and assumed all was in place. Two weeks later, on Oct. 30 I called again for an update. I was told (after speaking to THREE DIFFERENT AGENTS) that the tech had not submitted recommendation for replacement.Agent contacted tech who said we had not provided receipt of purchase. I was also told by agent Arthur that the part on back order had in fact been sent to the technician on Oct. 23rd. (Per Arthur this came from Jamie in parts dept.) I demanded replacement. Was told to upload receipt to a portal emailed to me (which I did) and a replacement review would be implemented. Per agent Ivan this would take about 5 business days. The next day the technician called and wanted to schedule a Saturday visit for repair, because miraculously he did in fact have the part after all. My husband and I were both unable to be home, he worked and my father is seriously ill) so we declined that Saturday repair. I also was afraid that if he came out and was still unable to repair the washer it would cancel the process in motion for a replacement.I also reported this conversation to Ivan, as he called me back that same Thursday to check in and inform me that he had received my uploaded document as requested. He agreed that another repair attempt may further muddy the situation. Six business days later I called LG again and spoke to agent Mary. She said the technician had submitted a recommendation but not a request and the process had to begin again. I was furious. It was now one week into November and I am still paying for laundromat services to have clean clothes WHILE making payments to Lowes for the non working washer. Ultimately, I called from another phone to the tech on speaker (his number was on his business card) while agent Mary was on the other phone on speaker and insisted they speak to each other. The tech said he had done everything he was supposed to do and was tired of people dragging him back into the situation. He hung up on me (the tech) and Mary the agent was very apologetic but had no recourse besides starting over with the replacement appeal. The next day, the technician called my husband and said he could come that very day and replace the cord. (Funny how when people are forced to communicate in front of the customer, miracles happen.)My husband allowed him to come. He replaced the top selection panel, the front panel and the power cord. He said if the washer stops working now we will have to get it replaced because there is nothing left to repair. That was November 7th. One week later, the washer is functioning properly and I am still catching up on my wash. This took from September 12 to Nov 7th --FIFTY SIX DAYS (almost two full months, and nearly twice as long as we owned the washer before it stopped working), four technician visits, three parts replaced, out of pocket cost for an electrician to test our power (though we knew that was not the issue) and at LEAST 12 CALLS to LG to resolve.I have been a home owner since 1991. NEVER EVER in my life have I experienced more frustration in dealing with customer service. After the second unsuccessful attempt to repair an BRAND NEW washing machine we should have been offered a hassle free replacement. LG not only sells a product they cant repair, they have no willingness to make things right with their customers. I will tell everyone I know about this experience and discourage them from purchasing any product LG makes. I will never even CONSIDER their products in the future. Lifes Good ?? Not for LG customers.

The compressor is very noisy (linear inverted). The compressor will also shake and rattle bottles on the doors. It is a double door with the freezer on the bottom. If you should not recall where you put items in the freezer, you will never find them again. The freezer has drawer, that is very useful but somewhat small. The exterior is stainless but hard to keep finger prints and smudges off the surface. We have found the door ice maker and water is very easy to use and convenient. The model is LG LFXS24623S.

Paid $2100 for this fridge. It is a total boat anchor, quit cooling in July 2016 right after warranty expired. No one will work on it, all told me it wasnt worth fixing. I will never buy another LG product. Our LG television is also a piece of junk. I wish I had read all of these reviews before I bought anything from this brand!! Whatever you do, dont buy LG!!! No one who knows me will ever purchase anything from them.

Bought this LG electric dryer model DLEX5101W from Best Buy in Sept. 2010. Still have my receipt which I paid 822.36 with tax. Called an appliance repair service that works on LG appliances on 12-10-15 because Dryers drum has a thumping sound and dryer shuts off after about 30 min of drying with a burning smell. And will not restart until the next day. Thought it was all due to the thumping. And the lint vent needing cleaned. Found out the drum had a crack in it because of a faulty weld. And the burning smell is coming from the electrical board in the controls. I was told it was out of warranty so I have to buy a new dryer. I will never ever buy an LG brand again.

LG has sent a repair person to repair my refrigerator at no charge for the parts and labor. Thank you LG.

Our dishwasher needed a new motor when it was 3 years old and cost us $300 in parts and labor. The fridge gives poor water pressure, scant ice because the flap that should close automatically doesnt. The range stopped working last week after we used the self cleaning mode. We replaced the control board for $ 150 and the repair man came today because all that the new board did was get the clock to work again. We now need a power board for $170 parts and labor.These appliances are not and have never been abused. There is no excuse for all these repairs. LG is garbage. Never, never again will we consider anything made by this company.

WE bought an LG fridge about 3 years ago. It was pretty expensive so I assumed I would get quite a bit of life out of it. Well the compressor just went out and while looking up warranty it looks like my model only has a 1 year parts warranty. Had I known that I would have probably not bought LG. It looks like the compressor is almost 300 dollars and who knows how much the labor is going to cost. Im may be better off just buying a new fridge. It makes me sick to my stomach to pay almost 3000 dollars for a fridge and only be able to get 3 years out of it.

This started with my ice maker quitting. After two weeks of messing with that, I find out that the freezer was not working after me and a friend got sick. This needs a major recall. This is terrible. Im going to sue the crap out of them and Lowes. Everyone knows this refrigerator sucks. Why is Lowes still selling it!?

I have an LG front loader. 6 yrs. old. Never had a problem. The quality is excellent. A few minor things I would change, like the short bursts of water when filling. Cleaning is very good and they spin so dry that it cuts down on drying time in the dryer.

Ive had my LG Front Load washer for several years. It is horrible and always has been. My clothes smell and Ive tried every product to get rid of the smell. My white clothes are always dingy regardless of what I do. Now the bleach cup is always full of water after every load of clothes is washed. Upon washing another load, when the dispenser drawer is pulled out, the water in the bleach cup comes streaming out. I barely ever use bleach, so it cant be a rust problem. I will be glad when this horrible machine dies. Ill for sure get something else and not an LG product. My LG dishwasher isnt worth a hoot either. Never again will I purchase LG products.

Bought a $2600 LG refrigerator 3 years ago. It no longer cools and has ruined the contents twice. First repairman refused to do any warranty work for LG. Second repairman said that parts are covered under the warranty, but labor will be $390 - $450. THIS IS THE BIGGEST PIECE OF JUNK THAT IVE EVER PURCHASED. I wished that there was a Lemon Law for refrigerators. Both repairmen said to stay away from LG refrigerators. Not only are they a piece of junk, but you cant get parts in a timely manner. It appears, from reading the reviews, that this is a common problem with LG refrigerators and it looks like the compressors go bad frequently. Im switching to Magic Chef or other Whirlpool brand. I hate to throw away a three year old, $2600, refrigerator, but Ill never trust this or any other LG product again. No wonder LG doesnt participate in this website. My Advice: DO NOT BUY AN LG REFRIGERATOR UNDER ANY CIRCUMSTANCE!!!

I bought a new LG dishwasher from Lowes. It had to be replace after a month. It leaked. Returned for exchange. LG dishwashers are horrible.

I chose the LG refrigerator because I had done a lot of research and it was the best one of all. It is large and can hold most of our groceries with no issues. All I wanted it to do was hold groceries and it has more than met that expectation. It has a door that separates and lets you have more storage for more items. The freezer is huge and has a lot of room. I am able to find things I need quickly and easily. It is the best refrigerator I have ever had. Its nice and I am very happy with it. I cannot think of much I would want to improve. Maybe making the ice maker faster is something as it can be very slow and I am impatient. Sometimes it doesnt stay as cold as I would like but it is very easy to fix.

I bought an LG front loader in December 2013. It went out in May of this year. I was told by LG I should have bought an extended warranty. The entire panel is out and it would be cheaper to buy a new machine. Ridiculous to say the least. Never again.

This built-in oven came with the house. Its beautiful. But, I dont think its ever worked quite right. There are lots of things I like about it - the proof setting for proofing bread, roll-out rack, convection roast mode. However, it does not hold oven temperatures properly, preheats slowly, and the fan is noisy. It is now totally dead at less than 6 years old, and wont heat on any setting. We are waiting for a service callback, who knows how long it will be. I would not be surprised if parts are no longer available as this seems to be a problem with LG and Samsung. If we have to buy another oven it wont be an LG. I wish I could find an induction or smoothtop range that performs well but does not have a lot of electronics, which seem to be the bane of all modern ranges. I am an experienced cook and baker but do not like gas as we have a tight house.

2 years old. No cooling or freezing. Technician out 6 times. Technician replaced every part. Still not working. No refrigerator for 3 weeks because they don’t know how to fix it. Home Depot Protection Plan useless. Won’t honor lemon law. Don’t buy LG and definitely not a Home Depot Service Plan.

June 2011, we decided to replace our kitchen appliances. Not because our 27 year old Kitchen Aids did not work, but that they looked very outdated. After very much research, we decided on the LG 4 door LMX 28994 refrigerator with the Converta drawer, the LDF 7932 Dishwasher, and the LMS 2073 Microwave Oven. We choose to purchase a GE Monogram dual fuel range rather than an LG at that same time. Our decisions were carefully researched, and the choices made not only based on those particular appliances features, but also upon the then available reviews. 10 months later, we woke to find the food in our fridge warm and spoiled, and our dishwasher no longer working. April 2012, LG replaced our refrigerator, and when I asked if a new warranty would take effect, was advised by LG that they would only extend our existing fridge warranty by 3 months. I asked why? It was a brand new refrigerator... should it not have a one year warranty? Our dishwasher motor was replaced by LG that same month. 3 months later, our microwave started to malfunction, just after it was out of warranty. We did not purchase an extended warranty for the Microwave, but did purchase extended warranties for the refrigerator and dishwasher. Currently we once again have a refrigerator that requires servicing. Its making so much noise that it wakes us in the middle of the night, and our cheeses are going soft, and milk is warm. The service tech cant seem to decide if its the fan or the compressor. Our hope is that this issue is resolved before our extended warranty is up in June 2016, which by the way, is the only right thing we did when we chose to purchase LG appliances. We should have gone with all GE Monogram, since we have not had any trouble at all with our GE range. Our dishwasher has the worst designed racks weve ever seen, and we are now having to pre-rinse our dishes before placing them in the dishwasher. Ahhh modern technology, got to love it. I wonder if Mr. Seong-Jin Jo, President and CEO for LG Appliance Company is aware of, or even cares about the multitude of dissatisfied customers LG appliance has. They may be trying too hard with their Innovation, sending their products out in the market before they have proven their reliability. After spending almost $4,000.00 to purchase our fridge, $1,500 on our dishwasher, and almost $500.00 on our microwave, one would hope that they would last more than a year or two. Never again would we buy LG anything.

We had a terrible experience from start to end. Took a month to fix the refrigerator/freezer. LG did not follow through several times during the process. Life is Good for LG. Not it’s customers. Put in a food loss claim over a month ago, still waiting for the check.

During the summer of 2010, my wife and I made a decision to remodel the kitchen after having extension plumbing work done to our home. As part of that, we wanted new appliance and bought the LG refrigerator because it was the size we need to fill the space. A couple of years after we purchased it, it stopped cooling. I called LG and a customer service person told me to unplug it for at least six hours and plug it back in. I did and that seemed to fix the problem. It also had some type of water leak with the ice maker that would allow a large sheet of ice to build up to the point in the bottom the door would no longer close. I was able to remove it without much difficulty, but this happened continuously until the water line to the unit froze and burst and I turned off the line completely.In August of 2015, our refrigerator quit cooling and we contacted the company to see if it was still under warranty and we were told the compressor and sealed system was covered for seven years. This is a parts only warranty. They gave me the name of four repair companies and I contacted the one closest to me. The first tech looked at it and said they would have to send someone else out. I paid him for the call $75 and he left. The next tech came a few days later and quoted me a price of $275 to replace the compressor and the evaporator, but told me LG refrigerators had a history of leaking in the tubing in the walls and if that was in fact the problem, it could not be fixed. He told me to contact LG and begin the process of getting the parts. This began a two month struggle of phone calls back and forth between myself, LG and the repairman.No matter who I called, they said I needed to talk to the other one. The repairman eventually stopped taking my calls and after weeks of trying to get help, an LG customer service representative told me he informed the company he would no longer work on their products, a lie on someones part because he fixed my boss refrigerator a few weeks after that. They told me to contact another person on the list, so I went to the next closest person to my town, who refused to touch it because someone else had already looked at it. It was October 27 before LG was able to get A&E to get a repairman out. They told me I would not have to pay for the call because of the inconvenience it had created. He replaced the dryer in the back and the next day, I was once again able to put food back into it.Around December 14, my wife noticed the refrigerator was again not cooling. I contacted LG and they contact A&E, who couldnt get anyone out until January 12. The repairman didnt show up on the 12th and when I called, they didnt have the appointment in the system. They rescheduled for the next week. When the repair technician arrived, he called his supervisor to say it looked like the wrong type of dryer (dye dryers help them diagnose where leaks may be) had been put on the unit. They suggested he hook a freon tank to the unit and heat it with a welding torch and listen for the leak. He didnt hear anything and suggested replacing the compressor and evaporator.He was told not to do anything to the unit because they wanted another technician to come out and look at the unit to try and find the leak. (The company never noted any of this in their system and the tech says he doesnt remember the call.) He apologized to me and told me he felt the leak was in the walls of the refrigerator and couldnt be fixed. A few days later, two techs arrived at the house and my frustration level had reached a boiling point. He asked me what had happened with the previous visit, I told him and he called his supervisor. That was when we found out no notes were taken on the previous call. He then suggested replacing the compressor and evaporator and I took my frustration out on him.He was the tech who came in October and defended the fact he put in the right evaporator. He said if there was no visible sign of a leak during the last visit, then the leak was in the walls of the unit and could not be fixed. He advised me to call LG and felt they needed to honor their warranty, which I did. The customer service representative said they couldnt do anything until the tech filed his report. She never gave me any impression the problem might not fall under their warranty. I left the tech a message and he talked to a supervisor who said they would come out and replace the compressor and evaporator, but it would be the last visit made to my home on this issue. He told me to call LG and get the compressor and evaporator shipped to my home. I did and they promptly connected me to A&E to set up the service call. (I never received the replacement parts.)When the tech arrived a few days later, he called a supervisor and they told him to hook up the sealed system and check gauge readings. There was talk about a blockage in the lines. After several minutes, the tech disconnected the gauges, the call ended and he told me if the line was blocked it was in the walls of the unit and was not repairable. At this point, I contacted LG and was connected to the executive services office in Huntsville, Alabama. I spoke with a woman there who was pleasant at first, but then informed me the lines in the wall are not part of the sealed system. I told her there was no way to repair them because they were literally sealed in the wall.She then proceeded to tell me it was my fault for not reading the warranty information on the unit completely. I have owned LG Cell phones and other electronic products and was always pleased with how they worked. As a home appliance company, they are terrible. I paid more than two-weeks pay to buy this refrigerator. My last refrigerator I paid $350 for and it lasted nearly 15 years. If LG is the only company to make refrigerators in the future, I will search antique stores and look for an old fashioned ice chest and become friends with the ice man before I put another one of their products in my home.

I bought my washer and dryer a few years ago. About a month, maybe less from the first use my washer would drain out all over the floor. I couldnt figure out why. I read the troubleshooting manual and found it had a drain. So now every other day I drain it in a bucket so it doesnt leak ALL over my floor. I shouldnt have to drain my washer... it shouldnt leak. A few weeks after my washer started leaking my dryer stopped drying. I did all the vent cleaning and it didnt help. I found one setting that will dry my clothes. I have to put it on cotton/towels for 1 hr to dry a small load or a large load. That is the only setting that works. Now my dryer has been making a loud noise for months, my clothes have also been getting caught and all my tank tops straps get stretched and ripped. I just took a good look inside and the drum is not only cracked, a big piece is broken off. After reading all the trouble people have trying to get help from LG I will not bother. I am going to buy a new set NOT MADE BY LG... I can no longer deal with trying to get laundry done for a family of 5 with useless appliances.

We bought our LG fridge (model # LBC22520SW /03) new back in 2011 (it was on back-order at the time, because apparently many others were duped into purchasing this piece of junk). It is now one year old. I never knew an appliance could simultaneously be so cheap and yet so expensive. The first time I had to call the repairman was three months after the purchase (he didnt even call me back until two days later; by that time, I had fixed the stupid thing myself). The problem, ironically, is that the freezer fan cannot operate under cold conditions. We cant use our ice maker or it will make the fan freeze over, which in turn makes the freezer and fridge stop working. But it doesnt stop there! If we fill our freezer 1/4 full with food, it makes the freezer too cold and the fan will freeze over, and again the fridge stops working. But wait, theres more ... Weve now lowered the freezer temperature to its lowest setting, but apparently thats still too cold for this cheap fan to handle. Thawing the fan with boiling water has now become an activity that we must do twice daily. Weve lost hundreds of dollars worth of food, not to mention the overpriced cost of the fridge to begin with. Do yourself a favor and dont buy an LG fridge!

LG Refrigerators has the only model I found that would hold 4 one-gallon milk jugs in the door, freeing up space on the shelves for other necessities. Also, the freezer is huge.

I am very pleased with this refrigerator. The capacity is excellent as well as the many adjustable shelves. It is great in appearance and is easy to maintain. I change the filter as required and assure all maintenance as required.

Our LG refrigerator has been going strong for over 10 years. Since our kitchen is small, we were limited in the size of refrigerator that we could purchase. LG fits in the kitchen perfectly and for our family of 2 adults and 2 kids, we are able to fit all of items that we need in it. One feature that we love to this day is its ability to produce cubed or crushed ice. It is roomy and easy to clean. Another feature is that fingerprints do not show on the front exterior, which is great when you have little kids.

Refrigerator ice maker went out in 3 months. LG could not repair it. Oven went out in 1st 12 months. Replaced 2 igniters,still experiencing problems. Lower oven trips circuit breaker. LG customer service is a joke. From what I read from other unhappy buyers, I guess Im not alone.

LG dishwasher is 1 year old. This is the fifth time it has broken! Always something. LG products are cheap and a waste of money. I will never buy LG again.

I have had the LG HE machine for approximately 2 years. When I first got it, I called LG because the machine wasnt getting all of my clothes wet and certainly not clean. They smelled dirty when they came out. The repairman said that the machine was working properly and proceeded to completely fill the tub to prove it to me. I have since found that the only way to get a full tub of water to cover my large loads is to run the washer on Bulky Bedding with Heavy Soil Level. (Nice trick for the repairman to use). How much longer will LG (I dont know about other so called HE makers) be allowed to dupe the public into buying these machines? I bought it to save energy and water. I care about our overuse of the earths resources in fact I am one of those who still hangs clothes outside on my clothes line. As soon as we can save enough money, we will dump this machine.

Purchased an LG LMV1813ST/02 microwave on 26 June 2013 for about $250. This over the stove model stopped heating on 9 Nov 2015. The warranty was 1 year, except magnetron that was 10 years. Contacted LG and went through steps to restart MV. Was then told it needed a tech to repair it. I was given two local authorized LG shops. One did not work on microwaves, and the other wanted a bench charge of $95 plus parts and labor to fix it even though I dismounted it and brought it to their facility! It is almost cheaper to buy another microwave. I equipped my home with all LG products. I hope they did a better job on the washer, dryer, dishwasher, and stove. I am sorry I went with LG.

Bought this refrigerator 2 years ago and have had problems ever since. Freezes up to the point it many days to defrost it, not hours. Freezer is a total mess. Believe me NEVER under any circumstance purchase this product. The company really doesnt care! I challenge them to contact me!

NEVER PURCHASE A LG PRODUCT! I purchased all new appliances for my kitchen. Less than 10 months ago. The seal cracked and the light stays on constant. The sensor is very annoying. Going off all hours of the night. I have called Lowe’s to get nothing but a runaround, called LG numerous times, one service man showed up and never returned. The next appliance repair man notified me and cancelled due to LG not paying service providers for their work. On top of when I call LG, I am placed on hold for over an hour every single phone call and never make any lead way. I actually filed a claim the beginning of November 2018 and just a few days ago they tried to say my warrant had expired. I am irate and feel with all the complaints I have read on here, the company should be shut down by consumer service. How ridiculous to take advantage of consumers. Also, their extended warranty is just like throwing money into a fire. So useless! I have never been so upset over a purchase of any appliance like I am today with LG. I will never purchase another LG product nor will I ever shop at Lowe’s again! Less than one year old and no one will stand good for this “Lemon” of a refrigerator. I hope these people that treat others so bad get what they deserve after leaving this earth. Some of us work hard, do the right thing, and get walked on by shysters like LG. Very, very sad! I teach children to make the right choices in life. How upsetting to have to deal with inconsiderate businesses like LG. I really feel for the people that work for them. I would be embarrassed to admit that I worked for a business like LG. If you can’t afford to stand good for your products, you should just quit building junk!!! It’s a big rip off! LG is JUNK! They will never get my business again. BEWARE of THEIR LEMON PRODUCTS!

We purchased a new LG electric stove with two ovens and a month ago while I was baking in two ovens they both stopped working. It happened again yesterday and our repairman is ordering a new control panel. The stove is not yet 2 years old and we are very disappointed.

I purchased the stove (LG Free Standing Stove) in November 2009. The electronics went out in October of 2010 and were replaced. In October of 2011, the electronics went out again. We contacted our LG repair person and waited for the new circuit board to come in. This is June and the board finally arrived (we have used the stove top only as the oven goes off as does the stove top, but easier to see). The new board was installed and now the stove does not work. The repair person replaced the old board and now the stove does not work. What recourse do I have at this point?

I bought a LG Refrigerator with Linear compressor on 2015 and last May 12th it stop cooling, I called LG service support and they told me one Technician will be checking the unit on May 25th, I had to be off from my job 1/2 day and the guy never came, I called LG again asking what happens with the tech and they has no explanation why the tech never went to check the unit, they asked me again to wait 3 to 4 more days so they can try to find another repair shop locally and suggested if I can get one close to my area they will pay for the parts and labor.I found one repair shop with a open appointment for the next day and after I called LG to confirm the appointment they denied the Sears shop because they has to pay an additional amount for their first visit, I had to wait 4 days and today called again and they says I have to wait 3 more days because one of their shops rejected the order??? This is ridiculous. Why customers has to be dealing with this kind of incompetence, 2 weeks without a refrigerator with children at home and with this pandemic forcing us to go to the stores every day is not what I was expecting from the LG company. 2 weeks later and still I have no solution for repair this refrigerator.

My Kenmore fridge (made by LG) just went bad. Its less than 7 years old. Needs new compressor and then seal would never be right, as told by repair person. So Im off buying another fridge. Wont be buying LG. I would join a class action lawsuit if someone starts one.

Less than 2 yrs old LFXS24663S stopped working. Lost $300+ of food. Luckily I had purchased the extended warranty. After a week of looking the warranty company cannot find anyone to do service so they issued a credit for me to purchase another refrigerator. So I am getting a different brand. Never again get anything LG. It seems like the controls are messed up or are out of calibration because the compressor is working and there is Freon in the system. But it is about 20* off on the fridge and 40* off on the freezer. I see many people with the same issue.

I purchased the refrigerator in 2016. Sadly after only 3 years it quit cooling - seems to be an issue that others are having. Ridiculous that such an expensive item fails! Tried to have it repaired but I cannot find anyone local that will work on LG appliances.

I bought an LG washing machine model WFT6500 at Courts (Mauritius) Ltd. in November 2009. Serial No. is 908.JWWZ00529. Never once washed clean and so wearily I almost never made use of it during the warranty period, thinking that it must be a machine with very low power and it is normal to wash dirty. However, after the warranty period, I contacted the seller who wanted to send someone to check but for a fee. I refused because they did not think it was a technical problem.And so I blamed myself and nursed my woes stupidly until last month when I realized that the problem comes from the rinse cycle which is not functioning properly. It only spins the clothes but does not throw the water away nor does it do another rinse. The rinse cycle lasts only a few minutes with no additional water coming in or going out until the spin cycle that finally for the first time during the wash and rinse cycle drains the water away, leaving residues of dust in the clothes.I contacted the dealer once more, insisted that it is a defect that has been there since the first wash but they want to repair for a fee. I find this unfair because the machine has never been up to expectations and in spite of being in my possession for four years, I must have used it a dozen times only and not at all for two years at a stretch during that period because of being away from home. I guess it could be a defective machine that has been sold to our Mauritian distributor with or without their knowledge.

Bought LG washer and had nothing but trouble from the minute this washer arrived. The motor and tub fell out at our front door and had to get another machine. Then when the new machine got to our house - had ongoing water leaks and still is leaking water. LG will not fix it or repair it because they say its out of warranty now even though it was just fixed. Apparently there is no warranty on work performed by a service center? Shame on LG for not taking care of its customers, will be buying a different brand for sure.

We did our research years ago and was convinced that LG products were great. I dont care what the pros say on their website. I am here to tell you that I WILL NOT buy another LG product. The washer isnt so bad; only when it says the wash will take 56 minutes - it may be 90 minutes. The dryer is another story. If you are drying something with straps, forget it; it will be ruined. The straps get caught in the vent, twists them and snaps the straps off. Three of wifes items could not be repaired. Then it doesnt dry. When you hit normal (41 minutes and 1/3rd of the time when the vent doesnt twist the clothes), sometimes the clothes will dry and sometimes it wont. I have come to know that reviews may not be accurate. I have been offered money to write a positive review on a car that I test-drove so be wary of reviews by manufacturers.

The washer shakes the whole house. It is terrible. It is level and still jumps all over the room.

We purchased an LG dishwasher last year. Since it has been installed, the performance of this product has been terrible. The washing and drying cycle is terrible. I contacted LG, and they sent a repair service 3 times and it is not working better. Now that the warranty is not good anymore, they dont even want to consider a replacement. But it never worked well. It is the worst purchase I ever did and the worst experience ever. I still have many error codes and it is not even drying anymore. They replaced the whole motor after only 3 months. My next step is sending them a legal letter and filing a complaint about their products.

We purchased new appliances from ABC Warehouse back in December of 2019. We chose LG due to the price and the aesthetics. We purchased a washer, dryer, fridge, two ovens, microwave, stovetop, hood and dishwasher. We were set to move into our home on Feb 7th of 2020. The last week of January we received all appliances except the hood vent and dryer. At this time, ABC said LG rep was not getting back to them and they had no time table on when the other two appliances would be delivered. Since the other appliances have been delivered, we have called 4 times to get some sort of answers and each time they either redirect us to ABC (who has tried contacting LG but has been unsuccessful) or they say the appliances will get there eventually... We have now been in our home for a month and unable to use our stovetop nor do any laundry. LG customer service has been horrible to work with as they are giving us no answers nor are they being friendly on the phone. I am extremely dissatisfied with LG and at this point I would not purchase LG appliances in the future nor recommend them to others.

I purchased this LG Top Loader washer in October 2010 along with the extended service agreement. From the beginning I had nothing but problems, I got the UE code often, it would run the rinse cycle over and over, clothes ended up in a knot, etc. The service company checked it, said the legs needed balancing and it was fine, NOT FINE! Finally the recall happened and after fixing it, everything was WORSE. Every load was UE, the timer wouldnt advance, all the issues I have read about here. The service agreement sent someone out who was here 1 minute and said this was an LG issue and they would call me back. No call back, numerous calls to LG who opened a case at my insistence at a replacement. LG said they would get back with me in 7 to 10 days, which didnt happen. Set up another appointment with service contract, took the morning off work, and guess what a NO SHOW!!! I suggest everyone with these problems call Consumer Affairs (the government agency listed on our recall letters), I lodged a complaint there and was seriously considering joining one of the class action lawsuits about this fiasco! Service company said I had to have one more service call before they would consider the machine a LEMON, so I insisted it NOT be a third party vendor, but an actual LG repair person. This person called me to let me know when he would be here, had a LG shirt on, and after one minute said the recall fixer only did half the job, not to worry he could fix it. He said some of the vendors LG hired to do the recalls only replaced the software and then didnt do the proper programming. He proceeded to replace the rotors, the motor and finished programming the software. It did work! Not perfect as my clothes are more wet than I would like, so I have to run an extra spin cycle sometimes, but I am not getting the UE error codes, and able to use spin only cycle without water dumping in! He said dont use the cotton/normal setting, use casual and if washing towels wash 4, not only 2, and better to do bigger loads than small. The machine has a hard time sensing light small loads. I still would never purchase an LG large appliance again, or certainly this big fancy machine if I knew small light loads would be an issue, and certainly will not purchase an extended service agreement! So, moral of the story... INSIST on an actual LG repair person, even when dealing with the extended service company.

We purchased the fridge in 2012 because of the design, and we paid a lot for this fridge. It stopped working on June 10. After spending hours on the phone with LG customer service rep and have them diagnose our fridge via phone, I was given 3 phone numbers. I called these numbers and was told that the compressor is under warranty but I have to pay $499 for cost to install and tax on the compressor. We will never buy anything LG again!

Don’t buy LG appliances. The front of my LG range. The paint is chipping off the stainless steel. LG says this is not a manufacturer defect. After owing this for 6 months this is definitely a manufacturer issue. Don’t waste your money on LG or their very poor service. They expect me to pay $230 to replace the top.

We bought an LG top loading washing machine in July of 2014. Initially, everything seemed to be okay, but after the warranty expired, the machine started showing the ue code. We tried everything the owners manual suggested to no avail. I contacted the LG service center and was told that it would cost 224.94 for a one time repair. That would have been acceptable, except that LG wanted the payment upfront! Now, I dont know of any business that requires upfront payment, except for special orders. We ended up calling a local service company for service. We will see how that plays out. He is scheduled for about two weeks. I will never buy an LG appliance again.

Model WT4870CW. My brand new $720 LG washing machine takes 30 minutes to fill with water at each cycle! Hot water turns cold. It actually washes clothes by soaking them forever.

Ive purchased many LG appliances over the years and have had good experiences. Last year I purchased an LG Refrigerator #LFX25991ST french door model. A month or so after the 1 year warranty expired, the handle on the crisper broke in my hand. After calling customer service and describing my issue, I was told to go buy the replacement and that was that. Last year I spent over $10K in LG products and getting that response totally blew my mind. I spoke with a customer service rep who was totally polite and helpful but couldnt resolve my problem. He referred me to Brenda, his Supervisor. Brenda was the most arrogant, useless individual I have ever encountered. She told me to write a letter to the complaint department. She was able to recite the address very quickly. That may give anyone a clue! Dont buy their products.

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.

We bought all new higher end LG appliances. Dishwasher, range, refrigerator, and microwave. Fridge had a catastrophic failure at just over one year, luckily we bought the extended warranty. Then the ice maker died at about year 4. The micro broke in the first year (under warranty) and again at about year 3, (I was able to fix). The dishwashers rack rusted out at about year 2, again warranty and then the dishwasher just died at year 5 and may be too expensive to repair. The range has been problem free. The entire line of appliances appears to be inferior with regular breakdowns. Now that we are out of warranty we will replacing with different brands as things continue to die. All in all we are very dissatisfied and will never buy LG again.

I got my stove 6 months ago and had the same issue as so many others. The stove knobs turn on so easily by accident. Its very dangerous, most times we would know we bumped the knob and just turn it off, but we had one close call when the knob was accidentally turned on and we didnt realize, well one close call was enough for me. Range LG as many others have said “what a waste of time“. So I started online looking for something to protect my family and I. I came across RangeSafe knobs. I saw these safety stove knobs online and while not cheap, it is impossible to turn the knobs on accidentally. For me the price was worth the peace of mind knowing NO MORE ACCIDENTAL KNOB TURNS.

Even though we always have problems with the musty smell (while leaving the washing machine door open, emptying drain monthly, cleaning filter monthly, using bleach Time Cycle monthly up until the machine was 16 months old), the last 3 months we have had this random brown residue that streaks our clothes, stains our clothes and we cannot get it out.LG customer service has not been helpful, stating we should have called earlier with our complaints. I had to beg for a supervisor, who said he would try to get it covered to be seen by a technician by sending our complaint to a consultant. We are in the process of doing that currently. I am very disappointed with this machine from the get go.

I purchased a top of the line three thousand dollar plus refrigerator in February 2014. The refrigerator and freezer stopped cooling. All of the lights work and all of the lights, indicator lights on the door panel work as well. I was away for the day and arrived home late in the evening so I did not go into or look at the refrigerator. The following morning, I noticed water dripping from the water and ice dispenser only to realize that everything in the refrigerator and the freezer defrosted and reach temperatures causing everything to spoil. I immediately contacted LG and they ran an over the phone diagnostic only to tell me that the unit was not operating properly. I could have told them that.When I said that I live in Arizona in a rural area and need emergency assistance, they stated they could not get anyone out to be for the next 4 to 5 days. How am I supposed to live without a refrigerator? They also told me that they hold no responsibility for all of the ruined food. This unit is still under warranty but that does help my situation as their commitment to service in unacceptable. When I went to purchase this top of the line unit, I was told by some folks not to buy an LG refrigerator as two separate folks stated they own LG fridge and have had nothing but problems. When I researched the reviews on this fridge, it received high marks. Taking that into consideration and the fact that the two folks who had problems with their units had them for over two years, I figured that LG made the necessary improvements to their refrigerator so I went ahead with the purchase. In summary: I will never again buy any LG product. I will never recommend an LG product and I will inform whom ever I know to stay away from LG no matter what the reviews state as I am not confident that they are authentic.

I bought LG refrigerator from Costco back in Feb 24 2016. It was 30 cubic feet and I paid almost $2700. Nightmare started couple of weeks ago and it is ongoing. Refrigerator stop cooling, I called lg. They told me to reset and wait for 8 hrs which I did. Nothing happened, called again. They said it suppose to be 24 hrs wait, I waited 24 hrs. Nothing happened, called back again. They send the lg technician. He said faulty compressor in that kind of fridge with tons of other complains. He said they will take 6 weeks or more to repair due to so many complaints and back order on compressor.We have a tiny refrigerator right now we are using as a backup, but it can only hold milk and butter, I called costco, explained my situation to Isaac one of the manager in Victorville store near my house, and ask him to make a exception returning it due to such a long time for repair and upcoming holidays, he consulted his superior and they declined to return, but he said he contacted lg and told them about the time frame for repair, lg told him they will try to find a repair shop which can repair it sooner.Oh by the way the lg technician told me that lg used plastic ring instead of metal in compressor to save few bucks. That ring melts quickly. Thats why they are having so many complaints, according to that lg technician compressor supposed to last for 10 years. I am still waiting the response from costco and lg. My advice to consumers not buy large appliances from costco due to their scam. 100% satisfaction guarantee policy which only cover for 90 day. It is ridiculous, also lg technical support is very unsupportive and their refrigerators are faulty, unless you would like to have a nightmare like I am going through.

LG was a good company with quality customer service. I chose the lg because it had all the features I wanted and the lg refrigerator was a great deal and better value than other brands and models. The refrigerator had a stainless steel color. The fridge had an ice maker and water dispenser in the door. I loved the size and shape of the fridge, which also had a freezer. The water dispenser and ice maker had good features such as different ice types. I liked the amount of shelves and drawers in the fridge.

We recently went through 4 months of renovations. What a nightmare and the contractor is not coming back to do the final touchups. We had our kitchen completely gutted and when it came to appliances we purchased and LG range and fridge. Both are working just fine. It takes a bit of getting used to when going from appliances from the 70s and 80s to new. We have had no problems with the fridge but then we have only been using it for a couple of months. The stove works fine. I thought getting a new stove would mean that I would wait a shorter time for a pot of water to boil but no. We are having a problem with the smell of gas every time we use the range. Whether it be the oven or burners, we smell gas. There is conflicting information on the internet as to whether this is normal. We shouldnt be able to smell gas in other rooms other than the kitchen but we do when we use the range. The other issue which is major is the knobs for turning on the burners. This is a complete safety hazard and how this design passed any safety inspections before selling to the public is beyond me. I have singed my long hair twice, once reaching into a cupboard near the stove and another cleaning by the stove just because I barely leaned against the range. The knobs turn by barely brushing up against them and instantly the burner is on before you can get out of the way. If my children were still small I would not keep this stove. It is a accident just waiting to happen. I find this design terribly irresponsible for a company to have and this range should be recalled. I also find the venting of the oven across the cook top not the best design also. When I use the oven and the burners at the same time too much heat is being created and at one time our range hood fan went off on its own and didnt shut off until the heat had dissipated. At the same time the oven vent causes the pots on the stove to heat up even more than from being on the burners and the handles can not be handled unless using a pot holder. It bakes well. We find we use the convection more because on bake food isnt crisping up as much as we would like. I guess thats the difference between electric heat and gas. Companies need to stand by their products better. Our old fridge of 25 years is still going on strong and has been relegated to the car port as an overflow fridge. I am certain that these new appliances of today would never last that long. If the new LG fridge goes we might have to bring the old one back inside. Oh and our 2 year old Samsung T.V. just completely died. What quality!!!