DONT BUY LG! I bought an LG stainless steel refrigerator and after 30 days the top 1/4 of the doors turned brown. LG says this is cosmetic and not their issue. I bought an extended warranty through BrandsMart and that company says they only cover electrical and mechanical. The store, BrandsMart, says it is an LG issue. Bottom line from this Abbott and Costello routine is that I am stuck with a 30 day old stainless steel refrigerator that looks rusted.

I wrote a review maybe a year ago... same problem everyone had with the unbalanced load of the LG washer and no credible response by LG except... go pay a repairman to fix it. I read about 2 possible home-made cures... and one really works. Take an old throw-away bathroom hand towel, and fold it over and over to get it to a point where it can barely... BARELY... get wedged with all your might on top of the drum/cylinder in your washing machine and under the metal frame above it. I really struggled to get it in there... That is how tight it must be. Now do another towel... same way, for the opposite side of the machine. One towel is at (say) 9 oclock and the other is at 3 oclock. And dont worry that maybe 2+/- of the towel hangs out over the inner portion of the tub... there should be an equal portion hidden out of sight to the other side of the top of the drum. This way the towel can move a bit during a cycle and yet basically enough stays in place to absolutely keep the drum from rotating out of balance. Thats it. While the towels might move a bit during a washing cycle and end up at 11 and 5 on the imaginary clock, as long as they are opposite each other, they work. Just check them after each cycle... Are they tight? Do they need to be re-wedged in there?To help further, I have run the spin cycle only as high as medium. My first few cycles showed me that the towels were not wedged tightly enough in the opening, so be ready to re-do this part a couple of times until you realize how hard you have to work to get those two towels wedged into place so tightly that maybe there is not even room to push a quarter in above the towel. Be careful of your fingers as you do this... That is how tight I wedged these towels in!!! See photo. I have run maybe 20 loads since this cure was found online... and I have no more UE messages. I used to get a UE message every time I ran the machine!!!

Let me begin by stating that my $350 Hotpoint is still working great in our basement after 20 years! But the LG fridge in the kitchen? Compressor died after 2 1/2 years! Ok so that part was covered by warranty but the $600 to get an authorized repair person out here to fix it was not. I just don’t understand. I have always thought that you pay more for better quality. Not in this case. LG... less good, loser goods, Let it Go. Save your money. Buy any other brand but LG! (PS... made a serious error and bought an LG dishwasher. It was rated #2 on Top Ten Reviews. It broke after 1 1/2 years! Repair has send five different guys over a one month period and no one can fix it! Rather than LG just admitting that its a piece of crap and replacing it, we are dealing with this circus show.) Never again, LG! NEVER AGAIN.

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

After the first year of ownership, what I thought was an investment of a lifetime, has evolved into the mistake of a lifetime. This washing machine (LG WT1201C) is depositing some kind of a black substance all over my entire wash. When rubbing this deposit while wet it dissolves into some kind of oily residue. I had three different service technicians from three different companies all of which said I needed to clean the machine more. Really??? One technician went as far as to say it had something to do with the drain line. I have used every product imaginable to clean the tub to include bleach, vinegar, tub clean from Affresh, and Tide, none of which has resolved the problem. I have even removed the drain hose from the machine, and washed it out (which should not have to be done). The slime inside the hose is not the same substance which is being deposited on my clothes. I had a very expensive set of sheets ruined on the first experience, not to mention having to drive across town to wash my clothes.The problem seemed to have subsided for a while, but now it is back with a vengeance. I called LG to set up a service call and spoke with Cyrus on 6-6-16 who informed me I would have to call back and schedule an appointment with Sears and was given the phone number of 800-905-9505. Cyrus stated these people were trained to work on LG products. I called the number provided on June 11th speaking with Donald and set the appointment for Monday June 20th and was given the repair ticket # **. On June 20th the technician didnt bother to show up or call, after I had taken the day off from work for this repair. I called LG in regards to this matter and spoke with Tori ID#**, who informed me they (Sears Center) had treated her just as poorly when questioning why the technician had not shown up or called. To make matters worse the Scheduling Department took it upon themselves to schedule an appointment for the next day, Tuesday. Again I placed a call to the Service Center to cancel this service call as I had not made the appointment and would not be available due to my work schedule. I explained, to the male on the phone, not to schedule any appointments as I would call back when I had time available. The following day I received another automated call to inform me a technician would be arriving on Thursday. Again I had to place a call to cancel this appointment. To escalate this matter even more on 6-27-16 I called the Sears Service Center, and was informed they could not schedule a service call for Saturday, as this was a warranty call and they do not do warranty work on Saturday, just non-warranty work, and I was informed, by Sears I would have to call LG back as my repair order had been cancelled, which I did, and spoke with Heather, who informed me they have no control over when Sears schedules their technician. On 6-29-16 I started the calling game all over again placing a call to 800-905-9505, and the female answering the phone said she could not schedule any appointments for any Saturday. I then asked to speak with the supervisor and spoke with Robert for the second time. When he started to say they didnt have any Saturdays available I advised him I had already spoken to him and knew he was not telling the truth. All of a sudden magic happened. I was given the date of July 9th with a service # of **. When asking Robert where this call center was he stated it was Columbia.

I sure wish I came here before purchasing my LG LFXS29626 refrigerator... As has been noted, a little over 2 years (gee, theres a 2 year warranty... hmmm), the fridge died. puddles on the floor, which I thought might be from the water filter, began forming... Before I realized it wasnt cooling, $500 worth of food had to be tossed into the trash... 1 week later, a service guy fixed it (replaced the compressor, added coolant)... it now rattles, and it isnt cooling... they are coming back again on Weds (5 days from now) to try to fix it again... I dont have much faith. One thing I will say... CALL LG. They covered the labor and the part, despite being past the 2 years. Dont let them tell you theyll cover the part but not the service, as this problem is PREVALENT, and they are (Im sure) just trying to avoid a class action lawsuit at this point.

I spent $2,000 on an LG refrigerator in October of 2016. It has not worked since April of 2018. I have made over 30 calls to LG. They have sent 4 technicians out to repair. Each technician has said it is unrepairable and sent necessary paperwork to LG for replacement. I have even submitted a report with the BBB and sent all necessary receipts for fridge and lost food like they requested for replacement and compensation for food lost. LG said they would call back within 5 days and take care of. NOTHING. I have now called 5 times in the last week and even if you get someone to answer - they ask the SAME THING give us your email address so we can send you link to a website to upload your proof of purchase. They NEVER send you an email!! Lies, lies, lies!!! They are crooks!! Their product is junk and their customer service is even worse!! Beware - NEVER buy an LG product!!

I bought my LG top loader in 2012 and was initially happy with my purchase. After about a year I noticed some rusting at the bleach dispenser but I just ignored it.Fast forward to 2017 and it has turned into a full blown big deal. It has rusted out, corroded, ready to crumble! I contacted LG and they were happy to send someone out to fix it for a flat rate of $245, to put another defective top on it that I would have to replace in a couple of years, whether I use bleach or not, because this has nothing, absolutely nothing to do with bleach! Upon doing a little online research I learned that I am not the only one having this issue, there are dozens, perhaps hundreds with the exact same problem! Yet LG swears that WE are spilling bleach and they are not liable for any repairs! But many washing machines before have had bleach spilled and did not rust like these do, so it must be a defect that LG will not fess up to. I am mad! That they are getting away with this and ripping people off!

When we went shopping for a new washer/dryer, I was upset to find that nobody carried the old-timey washing machines -- unless you wanted a very small tub that you cant wash your bedding in. I did not like the fact that these new washing machines did not let you set your own water level or preferred washing cycle (you know, permanent press, delicate, regular, etc.); nor did I like the fact that it did NOT have an agitator. I do not need a washer/dryer for dummies who need presets for the various types of loads. LOL Plus, I had a sneaking suspicion that a washer without an agitator couldnt get laundry cleaned properly.Well, as it turns out, everything I did not like about the new washers is everything that I absolutely hate about our LG top loader that we bought in 2012. I was right not to want one in the first place, but I had no choice but to buy one if I wanted a NEW washer/dryer. The load sensor simply cannot gauge the size of a load properly. It either adds too much or too little water. Most of the time, it wont add enough water to cover even half of the load. When you trick it into adding more water (by opening and closing the lid as if you added garments), it ALWAYS adds water to the top -- even for a tiny load of undies.I was told they came out with these new types of washers to help reduce water usage. Well, thats an epic fail! Especially since the machine never gets the laundry clean, which often results in washing a load two or three times. I always wondered why Downy came out with those scent-boosting pellets, which we never needed with our old-timey washer -- because these washers simply do not clean clothes and they need something to make things at least smell good. Who do they think theyre fooling when soiled clothes come out of the washer still soiled?Now, about the lack of agitator, I couldnt have been more right. I was told by the salesman that the wave force is the way the machine agitates the clothes. Well, how can the wave force work when theres too little water in the machine that it doesnt even cover the load? When it fills the tub to the top on a load that didnt need that much water, the wave force causes the clothing to get all twisted. Each piece is twisted on itself as well as twisted with other clothing items. How gentle is that on clothing?With my old-timey washer, I could wash the dogs bedding and have it come out minus all of the dog hair and any stains and smells. Not with this machine. Theres always a significant collection of dog hair, particularly on the top, and I had to begin using color bleach to help with stains and smells better, but its still not clean. Dont even get me started on how unclean undies come out. LOL Those two types of loads, as well as towels, are usually the ones I have to wash two or three times -- and they STILL arent as clean as they should be.At least the dryer does a decent job, but it makes a weird noise that has me worried it will break down at any moment. Also, I fortunately have not had as many issues with the washer getting unbalanced as Ive read that others have had, but I hope I didnt just jinx myself by saying that because it does seem to be happening more often of late.At the moment, I simply cannot afford to replace a washer/dryer set thats only a few years old. My old Maytag lasted 20+ years with only two minor belt replacements, so I certainly did not expect to have to replace a three-year-old set or spend gobs of money fixing something that, according to other reviews, probably wont fix a thing.I tell you what, though, when I do go to replace them, if the stores do not have the old-timey machines with large-capacity tubs, I will go to a store that refurbishes them and spend my hard-earned money there -- most likely on a Maytag set. Maybe I should go check them out now to see how affordable they are. I know for a fact they wont cost thousands of dollars and will STILL actually get my clothes clean with less time and water -- not to mention without Downys smell-good-dirty pellets. LOLIn conclusion...just say no! Not only to LG, but any washer like it because its not possible to PROPERLY wash laundry without an agitator. Furthermore, if youre a green person like me who wants to save on water, you will cringe at how much water these washing machines cause you to waste just trying to get your laundry clean -- and to no avail.

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

STAY AWAY. TERRIBLE CUSTOMER SERVICE AND THEY DONT CARE ABOUT PEOPLE. TALK ON On One like a computer, no feeling. This is so sad. You spend 5k on a fridge and 5 years later they dont care! So bad! Stay away from LG! Give your business to another company!

Updated on 11/08/2019: Have had an ongoing problem with a compressor on an LG refrigerator that is 5 years old and no it out. When the service tech came out on 10/24, the unit was eligible to be fixed free of charge, (which they told me would cost hundreds of dollars). When I complained to LG via ConsumerAffairs, they posted this response on 11/07. When I called them today to inquire about getting it fixed free, they said that now that is was November, we no longer qualified since it was now more than 5 years old, (by 7 days since it was manufactured in October of 2014). Why would they tell me this and then recant it? See screenshot below.... Beware of LG Refrigerators and LG in total, I have two of these refrigerators and their TVs.Original Review: The compressor on our LG refrigerator went out after just 5 years, although its under warranty, it doesnt cover Labor which turn out is several hundred dollars. In addition, it takes weeks to get the parts, not fun when your fridge is down for several weeks. I have two LG refrigerators that we spent more than $2,000 for each....terrible investment. Beware of LG refrigerators.

I have been using LG brands for years and a very well known brand. Always changing the needs for the consumer, and all about making great and outstanding products. The refrigerator we purchased was a side by side, and I like how it was stainless and easy to clean. Also had the water and ice dispenser. Also kept everything cold and or frozen very well. Made veggies last a little longer in the crispers. The only thing I didnt like was there was not enough room in the side by side for the freezer section and the refrigerator got overcrowded at times. Especially shopping for kids during the summers.

I do love the French door refrigerator with the exterior water and ice dispenser. I did have difficulty with the exterior coating (called black stainless steel, which it is not) chipping off and had to fight tooth and nail to get anything done because they called it a cosmetic issue. I was not. It kept flaking. It was a defect in the coating. The refrigerator itself has been easy to clean, has multiple shelf options, and I love the wide drawer at the bottom. The freezer also has a top drawer to keep all those smaller things that can get lost in the bottom of a freezer. Also space enough for me to separate my meat from everything else, so I can see quickly what I need to replenish. The ice maker is great! Options to make extra if youre having guests is a great feature and you can switch from cube to crushed.

We purchased the LG Smart Drum thinking this was a great investment. It was the worst decision we made. It takes hours to wash one load. It constantly errors with UE no matter what load is in there. Even during the clean tub cycle where they recommend nothing in the washer. We have to constantly reload heavy wet clothes to rebalance eventually have to go directly to the spin cycle and shutting off the water just to get it over with. I am lucky to get two loads of laundry done in one whole damn day.I cant get anything else accomplished because I am babysitting a damn washer. It has caused so much frustration among our entire family because no one can get their laundry done and over in a reasonable amount of time. I am going out this weekend and buying a new washer. It wont be a LG thats for sure. From all the other reviews it appears the washer is a lemon and LG knows it but they dont care. Also, the app they say you can get is not available either. They should be sued for falsely claiming things this washer can do and it doesnt. True balance my butt... this machine is the worst. Buyers beware. You will be sorry.

I came home and smelled smoke, after a search finally found out why. Opened refrigerator to find the interior lights had not gone off when doors closed and melted the cover which was laying on food. Above the lights it is charred which was causing smoke. I am a state certified Fire Safety Inspector. How can this not be a fire hazard? All the reports I have read LG gives a generic explanation. Which is, our products are all tested and passed UL testing. Ive been a firefighter for over 30 years. If its smoking 100% chance its burning soon unless suppressed. LG model # LFX25960ST

Seems like from the very beginning we had issues. The water filters don’t last as long as they should, the main fridge door hinge got bent (somehow)? We had a serviceman come out to inspect. He wanted 300.00$ to replace a 50$ part. No way! I ended up getting small magnets to try and pull the door gasket closed, this kinda worked at best. And now, yesterday the whole fridge cooling system died? I pulled the fridge out, cleaned the coils, hoping for the best. This did nothing. Unfortunately service calls are out almost a month. We need it fixed now!! Food is going bad. We ended up buying a new GE Profile fridge. We’ll never buy anything LG again!!!

The 10 year warranty LG highlights on their compressor is misleading. We spent $2300 on an LG French door refrigerator in late November 2015, it stopped cooling in February 2018 (26 months). Two techs found the compressor failed. While the part is covered, the $600-$800 in labor is not. After reading other nightmares, we opted to buy a new fridge (NOT an LG) and contact an attorney. I would not recommend LG refrigerators nor will I ever buy an LG product again.

Updated on 5/17/2021: My previous review (Feb 2021) stated 3 repairs within 3 years. My gas oven (LRG 3193ST) will not maintain temperature. Taking 90-100 minutes to cook a pie (45 mins). We had a new oven replaced by Best Buy within 1 month of purchase (August purchase, November install 2017) because the display would not work when installed. We have had the ignitor replaced 2 times in the last 2 years (July 2020, Feb 2021) at our expense because they stated our warranty was expired when contacted first time.I received a call after my previous review (2/2021). The gentleman stated he would work with us either on replace or money back. But when I stated it was currently working due to repair the previous week, I was told he was unable to help us. The oven no longer maintains heat AGAIN only 3 months after repair. I tried to contact LG via phone and a recording state they were overwhelmed with calls to try again at another time. I tried a private message with no response. I AM A FRUSTRATED AND UNHAPPY CUSTOMER.Original review: We purchased a complete LG kitchen package August 2017. They were installed in November 2017 when kitchen was finished being remodeled. When turning on the oven the burners would work, but oven would not turn on. They stated it was the circuit board and a brand new oven was brought in and installed. In July 2020 the oven would not maintain temperature, at times not even turning on. Since it was not covered under warranty, we called a repair company to come in.They replaced the igniter. Starting in January we had the issue again. The oven would get up to heat then turn off leaving food completely uncooked. It would occasionally heat up and maintain the temperature but became so unreliable we rarely used it. Yesterday, February 2, I tried to cook dinner, the oven went up to temperature and then cooled down immediately. I turned off and tried again, the oven refused to heat at all. We now have another repair service call. It is getting expensive and the oven is so unreliable that I would not recommend an LG gas stove/oven.

Happy with the way it performs. It is just every year, this being year 4, I have had to have a service technician come out and replace the whole pump assembly. The dishwasher starts squealing during the whole wash cycle. Not much at first, but after about a month of running almost everyday, it goes to constant. The noise is quite annoying. Like I said today is the 4th time I am having service for this issue. Thank goodness they offer the extended warranty. I will keep purchasing as long as they offer it. But seriously after purchasing a 800 dishwasher, I am still spending 100 for the extended warranty every year.

Many factors weighed in choosing which one to get purchased it because it was cheap and a good size. It can fit a lot for a small refrigerator, we have a tiny kitchen and that one fit. It keeps the food in the fridge nice and cold. I hate room temperature water and if I put water in, then its cold almost immediately. It is a nice texture and overall a good fridge. Sometimes it can get too cold though. Things almost get frozen, which can be nice but also nasty and leave residue. It also broke so we had to buy a new one.

My LG fridge isnt even 3 years old. The compressor has gone out 2 times. Not even a month between breaking twice. The matching stove broke 2 days between each other. I will never buy LG again or if their parts are used in another brand. Ill make sure to do my research on my next purchase. Hundreds of dollars lost in food each time. This is ridiculous! LG should be offering consumers their money back. I dont want a fridge that will keep breaking. I want to buy from another company but unfortunately I live paycheck to paycheck and had to save for this garbage.

What sets LG TVs apart from the rest of the pack is webOS. The platform is easy to use and works extremely well with modern electronics. Moreover, with so many installable apps, we officially cut the cord this year and have only gigabit Internet.

Bought a Kenmore Elite French Door Refrigerator 795.74032.411 in July 2015 and really regret that decision. Less than 30 day after the 1 year warranty expired, got an error code indicating there was a bad control board or fan. Tech replaced the fan was first and that did not fix the issue, so then control board. Reading on line reports, this was a known issue with the LG control board. So $350 later, it was working again. Then a few month later, the ice maker started icing up. Turns out that the waterline running into the door has a know issue also. So tech had to order a new door (over $500) and with labor, total cost was over $850 for that failure. About a year later, started hearing a loud noise when a fan kicked on. This turned out to be a bad fan behind the rear panel in the refrigerator section. That was a $200 dollar repair (parts and labor).Shortly after that repair, the same fan started making noise again. This time the housing around the fan had shifted because of tension being place on the housing that way it is installed, making contact with the fan blades. Tech was able to readjust the housing to not touch the fan blades. But another $100 service charge. Now the Sealed System is out. The Sealed System is under warranty, but very hard to find anyone to do the repair. Sears is coming out next week, but the warranty only covers the parts. So labor will be $99 just to get them to look at it. The tech that looked at it yesterday (another $100 charge), indicates it likely the compressor, but he was not allowed to replace parts covered by warranty. Said I had to contact a Sears or LG for warranty repairs.

We bought a brand new LG refrigerator and after only a few months the compressor went out. Called LG and they sent out a service man to repair. That was on July 2. It is now July 18 and after two attempts, refrigerator is still broken. Has been has been on the phone with LG for two days trying to get a repair man out to fix it. Telling us it will be July 30 before we can get someone out here. We have now gone two weeks without a refrigerator and they want us to go in entire month! I will never purchase another LG appliances as long as I breathe! We bought a brand new LG refrigerator and after only a few months the compressor went out. Called LG and they sent out a service man to repair. That was on July 2. It is now July 18 and after two attempts, refrigerator is still broken. Has been has been on the phone with LG for two days trying to get a repair man out to fix it. Telling us it will be July 30 before we can get someone out here. We have now gone two weeks without a refrigerator and they want us to go an entire month! I will never purchase another LG appliance as long as I breathe! It is unacceptable that I would pay this much money for an appliance only to have it break down and then not be repaired for a month. Having to live with ice coolers stacked in my kitchen. Lost everything in my refrigerator and in my freezer. This is one unhappy customer.

Weve had it almost a year, the problem was evident from the start; at times the washer would NEVER stop. The first call to LG service said there were no faults in the machine (over the phone code reading) just out of balance load. BUT we were told NEVER put pants AND shirts in the machine together! Err, WHAT!? The second call we were told we were out of the service area, funny; we had asked that from Home Depot BEFORE we bought it. But after a few emails to LG they did find someone and he came out and replaced the computer. Now the machine does finish the load IF and only IF its happy and in a good mood. Balance is really critical and it tries for a long time to rebalance it before giving up. I dont believe there is anything wrong with the washer at this point, it is just a BAD design, STAY AWAY. And the warranty department doesnt really give a damn.

I just bought this and I love it, I would recommend it to anybody, LG is a great brand and again, I would recommend it to anybody who is in the market for a new dishwasher, get an LG dishwasher, nothing else to add

This microwave has a 10 year warranty on the inverter. I’ve had this microwave for less than two years and the inverter has stopped working. I contacted LG and was given three LG approved companies to contact for the warranty work. Each company told me the labor cost would be more than the microwave was worth. I contacted LG again and was told there was nothing they could do, and I should buy a new microwave at my own cost. I purchased this microwave because of the advertised warranty. Given that labor costs likely always exceed the purchase price of the microwave, this warranty is designed to be unusable. What a scam.

We purchased an LG machine from Home Depot several months ago. It has broken 5 times. We have had it repaired via phone technicians at LG via wireless and we have had to have an LG technician to the house to fix it. It has just broken again with nice clothing in it soaking wet with soap in them. LG customer service has been horrible. They said they can come next week at the earliest. The representatives were not helpful. When I asked who they reported to in order to escalate the situation to fix the machine and save my clothes, they said Bon-Moo Koo, the CEO in Korea. That is not a helpful problem resolution path. I am very dissatisfied with their product and even more dissatisfied with their customer service team who were awful. I am now working with Home Depot who are being helpful to return the machine and get another one as I cannot use this one as it breaks all the time. I would seriously recommend against getting an LG machine. It has been a horrible experience and wasted hours of my time on the phone.

We are having a problem with our ice maker. The dispenser flap fails to close and the ice freezes into a lump and plugs the discharge chute. The refrigerator is less than 5 years old and the parts to repair the problem are no longer available according to the LG tech who came out. Further they charged us $125 for the call to tell us they cant fix the problem. This is our last LG purchase.

LG Model WM2277hs Front loading washer has broke down twice . Once the code was LE (broken wire in the hall sensor) and tE code (defective thermistor). The customer service was clueless to the problem, even though it is a commonly known set of issues.

I purchased an LG top load washer in 3/11 from Best Buy. I had unbalance issues almost from the start. Finally May this year, I contacted a service repair to find out what is going on. They couldnt figure out the problem and called LG for answers. It got them nowhere. I called LG and found out my washer had a recall and they would have a service repair done. They scheduled an appointment that a part had to be ordered so the date had to be changed. 10 days later, the part was put in my washer. It still doesnt work right. I have had 3 service calls on it. Everyone tells me my washer has so many problems dont bother getting it fixed. I have tried to talk to someone at LG to be transferred from one dept. to the next to emailing. The website wont let me make a complaint. I was sent a survey and did let them know my washer still doesnt work and Im very dissatisfied with LG. I have tried everything I can think of to get answers to fix a 2-year old washer. Now Im being told just to buy a new washer. LG service is terrible and their product sucks. I will never buy anything from LG again.

I own a 4 year old LG refrigerator. The freezer section developed a crack in the inside plastic shell. LG warranty expires after 1 year on everything but the motor and compressor unit. Customer service explained that the inside plastic shell is not a replaceable part and it can only be repaired. Ive never seen anything like this on a refrigerator. I own a multifamily home. I have (2) other brand refrigerators that have never been serviced and are both about 15 years old. Stay away from LG!

It kept breaking down, it took over a week to get it fixed each time it was related to the same problem I lost food. I talked with at least 5 different service people. I felt as if I was given the runaround. Then they sent me a check for a buyout check for the service contract, so when it go bad again I have only 1100 hundred dollars to buy another refrigerator. I would love to write you a more detailed letter, but I think it would useless. Eleven hundred dollars is not enough money to buy another refrigerator or pay for my disappointment. Im retired on a fixed income. I will use the money to do the best I can to buy another one when this one go bad.

I have an LG Tromm Washer and Dryer. I have only had it for a few years. As others have complained, the washer has a foul smell due to the mold that grows as a result of the water getting trapped in the rubber door seal (poor design/manufacturer defect). Its not like LG did not know about it. Look at all of the complaints. There is definitely negligence on their part at this point. At the very least, there should have been a label put on the machine that warns you not to use it in a small space, which is unrealistic since most laundry rooms are not large. How come this product has not been recalled due to the health hazard?In addition now, I cant find the reason why the dryer does not make any noise (although it does turn on) and the washer wont even turn on! Maybe this is a blessing in disguise to get rid of these machines. Unfortunately, most people are being duped out of a small fortune to buy them without being fully informed of the health hazard. This may need additional legal action.My child now has respiratory problems/asthma and is on medication daily. I have also developed an adult-onset asthma.

LG LDG3036 ST Gas Range. I really like the double ovens and the design of this gas range, but I am completely dissatisfied with how the stove top burners work. The size of the flames around the burners vary considerably, so food will burn in one part of the pan and be barely simmering in another part, making it very, very difficult to cook food evenly. All 5 burners have the same problem. An LG technician came to fix it for the second time today with no improvement. I just got off the phone with customer services Executive Services and was told there was nothing more they could do, and that the stove was functioning according to the manufacturers standards and they will not replace or let me return it. So I paid $1300+ for a stove that doesnt cook any better than a primitive campfire. I have cooked on gas stoves for more than 30 years and have never had this problem. Cooks buy gas stoves so they have more heat control, not less. Id suggest LG needs to reconsider their manufacturing standards as their current one is unacceptable.

I like this double oven, top for smaller meals and the inside color is just so beautiful. I love opening my oven just to look. The smaller top oven is so useful and the few times I need to cook a turkey I do have the lower oven. But I really love the color, so nice makes me happy and it helps with cooking and cleaning.

Purchased this washer in March of 2011. At first this washer worked great. Then it started to vibrate a lot more than it used to early on, then it started to tell me loads were constantly UE or uneven, then it started giving an IE code. It wasnt until the IE code that we called Sears... 2 months after our expensive $170 3 year warranty. They told us the part and we ordered it... wrong part. Finally got the right part and replaced it. The machine worked ok but we still had excessive vibrations and then it started stopping on 17 minutes. Wouldnt get past that time. Now, it is stopping at 45 minutes... and it took 3 hours to get to that point. My husband called Sears after finding out our machine is recalled and they claim that our machine doesnt count. He called a different Sears number and they said to call LG because its an LG machine.He calls LG and LG says that they no longer have a relationship with Sears and we need to talk to them. We then talk to Sears and the rep says our machine is definitely recalled but we need to call the recall line (which was the 1st call that had been made). He gives us the number to the escalation department and the rep claims she cant find our account. Then she says she needs a few minutes to research it and the call is disconnected. What are we supposed to do now? There really is a recall on this machine and I think it shook so bad over time that something was damaged in the unit. Sears wont help. LG wont help. Who can help? We are just out the 800 we paid? It is just my husband and I so it isnt like this machine was even used that much. No one will help us. What do we do now?

Woke Saturday morning to find water on floor (from ice melting in door dispenser), warm fridge and everything melted in freezer. Big mess! Called LG. After playing 20 questions with them, they determined the compressor was bad. Would send replacement parts directly to house in 2-3 days. But the earliest a tech could come out to make the replacement is 2 weeks! Who goes without a fridge for 2 weeks? Not only did we lose all our food, I lost $5000.00 in Humera injection pens that are supposed to be stored in fridge and kept cool. Sure LG will supply their faulty compressor with a new one, (dont know if I have to pay for labor yet) but who pays for all the lost food, loss of expensive medicine, all the mess and all the inconvenience and stress of not having a fridge for 2 weeks? How are not Attorneys General not following up on all these LG customer complaints about faulty compressors? It is NOT RIGHT! We paid a lot of money for this LG fridge. Our previous one, a KitchenAid, was working fine when we replaced it with this fancy new LG fridge. The KitchenAid is still working fine at my sons home in his kitchen. How can Best Buy, Home Depot, and Lowes still be selling these terrible products?

I bought my LG refrigerator model lfxs30726s in 2014, in August 2015 thats when we start having problems. I lost all my food in the refrigerator and freezer. Again in May of 2017 I lost all my food in my refrigerator and freezer. Its like starting all over again. Replace all your food in the freezer refrigerator. Its tiring and I dont like camping out and buying food everyday. The warranty doesnt pay for your food that you have to buy every day and then what you have to refill your refrigerator and freezer, they only give you a minimum amount of money to refill up your refrigerator and freezer again. Expensive warranty for five years is not going to be enough. I think you need at least 5 years to make it 10 years on my freezer and refrigerator. Good luck...

It is up to date, keeps food cold, and also keeps drinks pretty cold as well. Its also pretty spacious to put leftovers and other stuff in it like juice, milk, etc.. It is an all around amazing brand when it comes to fridges. I have always liked LG and I will get another LG brand in the future. I love the brand because they make a lot of good stuff that is very up to date. LG has always succeeded to make me happy with their appliances. I love how every time I put a used drink in my fridge. It stays super cold so its refreshing when I want it again.

I have to defrost my LG refrigerator about every 4-6 months due to ice build up behind the meat tray around the vents. This time the ice has built up to the vegetables drawers. How can I remedy this problem with my LG refrigerator? This is the only complaint I have about this refrigerator and I hate having to do this every 4-6 months. If I could send you pictures I would.

Very pleased with refrigerator repair process. It went very smoothly and our freezer is working fine now. I do think that when you pay 2K to 4K for a fridge, it should last longer than 2 yrs. The issue I have is trying to get customer service to compensate us for food loss (which they informed us we were entitled to). I have talked numerous times to customer service and still NO CALLBACK WHEN PROMISED! PLEASE DON’T MAKE PROMISES YOU KNOW YOU’RE NOT GOING TO KEEP!!

After considerable review, we (in hindsight, unfortunately) purchased a Suite of LG products last year (2019), the FRENCH DOOR LFXC22526S being the refrigerator leg of it. From the day we literally plugged it in, it has been, and continues to be, a disappointment. For a company with a footprint of LG, were appalled at both their lack of engineering and Customer Support.Our issue became noticeable day 1 when the appliance was not cooling properly. The first indicator was the milk, (which was stored on the refrigerator door rack to accommodate a gallon size, was WARM. My wife proceeded to purchase a thermostat to monitor the temperatures within the cavity of the unit. For the limited cubic space it has, the temperatures varied considerably. We proceeded to contact Customer Service, and for a unit right out of the box, we immediately encountered additional challenges. 1- Our first contact was with a Customer Service Representative in the Philippines who spoke Very broken (if any) English. (Follow up calls were just a bad.) For such global company you would expect them to have better matched resources to offer its customers. 2- To have a Technician visit the situation, they would potentially charge a $50 Service Call. (Again, the unit is not even a week old. That policy took some arm wrestling, but it led to being waived.) 3- Fast forward, a Technician did arrive at the house to physically and wirelessly confirm the settings. NO PROBLEM. At this juncture, my wife was getting a bit perturbed and stated a temperature measuring 40 degrees is not only a problem, its a health hazard. The Technicians solution was to recommend we rearrange the contents where items as mustard, pickles, salad dressings, butter.... should only be on the door racks. Items as milk, even though the door has a rack to accommodate a gallon container, should go on a shelf. (Its noteworthy to mention; weve stored milk on the refrigerator door for the last 40 years with no temperature problems!) When we proceeded to challenge that rationale, his final cure all was the straw that broke the camels back... we just havent adapted to it yet. Those remedies are very shallow for a unit that costs ~$2,000 with supposedly state of the art engineering. We cant fathom how a major entity as LG can be so deficient in some basic engineering features compounded further by their shallow offerings for customer satisfaction. We did not proceed with the Extended Warranty they offered primarily due to its cost. Layered on top of that, the manner they addressed the above circumstance further discouraged us as I have strong reason to believe we would likely get the same run with any service calls. That, and reading other reviews, causes me to proceed ahead with fingers crossed on both hands. For their sake, I hope LG reviews these posted complaints as they are legitimate issues they should take some ownership of. I (and others) will have serious second thoughts about purchasing ANY of their products with an LG name plate.

I had a Samsung refrigerator and it last two years. I went through hell with Samsung because it was still under warranty and it took me three months to get that resolved. Then I bought this LG refrigerator and the compressor failed in it. But I called LG and it was handled the best way it could’ve been handled. I was very impressed. And service tech came out and fixed it. He was very professional and very good. He put a new compressor in it and the difference is night and day. The refrigerator has been running great since then and they got a loyal LG customer now because of the way they handled the whole situation. They backed the product, so I don’t have a problem and I’ll buy another one. My wife even told me that I had to talk to somebody and tell them how the experience was and how well it was handled.

I thought LG was a reliable brand so we purchased a brand new refrigerator in 2015. Starting this year the food has not been kept as cold and the defroster keeps failing to the point where the fan keeps rattling due to ice build up. Been dealing with the issue for months and still waiting for the issue to be resolved via a technician who says he is so inundated with LG refrigerator problems, he can barely keep up with the demand. He received several calls for appointments even while at my house working in my refrigerator. I’ve basically decided to continue try fixing this fridge and using it as a beat up back up fridge now in the garage. I will be looking into other reliable brands to replace the refrigerator inside the kitchen. I’m tired of my food going bad and having to unplug the fridge every 2-3 weeks to defrost until the issue is resolved.

LG refrigerator model #LRBN-2051. Plastic parts breaking - door bins 3, handle and 2 rails. I feel the plastic is cheap and to build a solid refrigerator that is supposed to last longer than 2 to 5 years, this should not have happened. I would never buy another LG product.

Ive been a fan of LG products for quite some time. Never had any problems with the electronics and appliances Ive bought from them until now. A few days ago, it stopped making ice and the freezer got warm, but the fridge still worked. I called the helpline and the smart diagnosis feature didnt work. I tried all of their troubleshooting tips but nothing worked. I didnt bother getting an extended warranty because of the trust and goodwill LG had earned with me over the years. Now I have to pay 80 dollars just to have a tech look at it, and even if the parts are covered I could be looking at hundreds more for labor. I waited my whole life to get a water/ice dispensing fridge (45 years) but could never afford one. When my old fridge died in 2016, it was at the same time my stepdad gave us 2000 grand as a gift. We used that money to buy this fridge during a Black Friday sale at Lowes. Not even 3 years later its dead and who knows how much it will cost to fix. Ive never been this disappointed since my Xbox 360 died but Microsoft made it right by sending a new console free of charge. I wonder if LG will be willing to do anything to rectify the situation. If not, I will never buy anything from them ever again, and will never stop being critical of their products and services.

First Id like to say that I am not a person often motivated to write reviews. I dont rush to review items that just meet my expectations. Youll only find a review from me if something is extremely worthwhile or, as in this case, seriously flawed. We purchased our brand new LG top-loading washing machine from Lowes in December 2013 for almost $700. For the first four months I was in love with it. Then I inadvertently pushed the stop button instead of the pause button when the load I was washing became unbalanced. Since the load had reached the Rinse stage, I thought Id just select the special option for Rinse/Spin. From that moment until just last week, Ive had nothing but trouble from it, related to being out of balance. After stopping it and restarting, the machine filled several times with water that almost overflowed the tub. I had to keep pausing and stopping it to keep it from continuing to fill. From then on, every load I washed had to be redistributed at least twice, most of them four, five, or six times.The straw that broke the camels back came when it took me all day to get one load close to being done. Before the final jingle, I would have to go to work and couldnt finish the load. The next morning I would come in to find the load soured and smelly, so I would start it all over. This went on for 14 days. Finally, Id had enough and called LGs customer service line. The CSR I talked to was condescending and snippy with me. I described the problem, only to be told that, either the installer didnt level the machine properly or SOMEONE (I wonder who she could be talking about?) had done something to the machine to cause it to be unbalanced. After I told her I wasnt stupid and actually did know she was referring to me, in a very rude manner she told me my issues were an installation problem and not covered under warranty. Then, she simply hung up on me. Since LG wouldnt help, I called the number for our extended warranty plan. Thank goodness we have that. The CSR there informed me that, if LG says it is an installation issue, then we wont cover it either. Maybe you should have Lowes come out and level it. My next call was to Lowes, still trusting that it might be, in fact, an installation issue. The original installer showed up in short order, level in hand, to prove that, not only is the machine leveled properly, our floor was absolutely level as well. He suggested that I go to the store and speak to the manager, which I did. Actually, I ended up speaking to an assistant manager, who with a sincere straight face, called the salesman up to the service counter and asked him to call the extended warranty plan for me. The salesman, who was the same man that sold us this machine, repeated what hed said to us when we bought the machine. This is the top rated washing machine in the country. We havent had any complaints at all about them. He did, however, call the warranty plan folks, who now were willing to arrange a service call.Now, out of all of the people we talked to during a two-week period, at no point through all of this did anyone mention that there was a RECALL on this machines controller board due to problems with... Can you guess...the machine continually being out of balance. Of all the negative reviews I had read during these two weeks, I only saw one where the controller board was mentioned. Apparently, no one at any point along the way wants the consumer to know that the machine has a KNOWN, WIDESPREAD, DOCUMENTED PROBLEM THAT RESULTED IN A RECALL. We only found out about the RECALL, because the service company, not wanting to waste their time on two service trips, called ahead to ask what issues we were having with the machine. As soon as my husband described our problems to them, their CSR told him about the RECALL. Said they would have to order the controller board and rescheduled the service call to a date after the part would be in. Their technician came to the service call with the controller board in hand, which apparently was already loaded with updated software. Since having this board installed, I have used my machine heavily all day for the past four days. The only out of balance error Ive seen was for a true out of balance condition where all my small load of clothes had ended up on one side of the tub. As long as this washer continues to operate the way it is now, Im happy to own it. To LG, Lowes, Lowes Extended Warranty and any other company who sells this product without letting their customers know about this issue and the RECALL, I can only say SHAME ON YOU! BE HONEST WITH YOUR CUSTOMERS!! After being treated so dishonestly and shamefully by LG, I will never buy another LG product of any kind, even if I am told it is the top rated product in the country. LG obviously has no intention of standing behind their products when there is something wrong with them. Im also shocked and seriously disappointed with Lowes in whom Ive had so much trust over past years. Apparently their policy is one of loyalty to their manufacturers rather than their customers. Heres a clue, Lowes. Without customers you dont need manufacturers. Im afraid I wont be shopping at Lowes for anything any more. And all of these bad feelings and sentiments could have been avoided simply by being honest with me about the issue and upfront about the RECALL. To all of you consumers who have one of these washers with similar problems, call as soon as possible to wherever you bought it and tell them that you know about the RECALL. Tell them you want it fixed or you want them to come and pick it up. Exchange it for a machine from a company who will stand behind their product to keep it working and their customers happy. Most of all, lets all quit buying products made by companies who dont keep the promises they make to us. If no one buys their products, theyll either have to change their business practices or go under. As for LGs flawed washing machine, it is my intent with this review to alert anyone who owns one about the RECALL. Remember: RECALL RECALL RECALL RECALL RECALL RECALL RECALL. Take advantage of the RECALL!

Noisy $4,000 fridge! LG refrigerators are noisy. The linear compressor runs constant and makes a humming and ringing noise that you can hear from other rooms. The LG Customer Service is awful, and they give you run around when you call...on phone for hours! Do not buy LG - horrible experience, and no resolution in sight.

So much better than my last washer. Loads easier. Gets clothes cleaner. And is quiet. Love that you can add water to the wash. Love deep wash and the various settings. It offers total customization to each wash. Don’t care about WI-FI but I guess it can be useful.

My washing machine is new. I have never had such a bad experience over a washing machine before in my life. Basically my washing machine is broken, its not working. I have had it for six weeks. They said they would send an engineer to look at it today. They apparently cancelled it and told lies. They said someone had been around. They had not. They lied someone cancelled. I spoke to a manager. He was rude and told me I had to maintain it first. A brand new product??? He was so rude. He said, Why dont you ring trading standards. Which I did. Both Currys where I brought and LG are passing the buck. Trading standards said they are breaking the Consumer Act of 2015. I have filed a complaint with Currys, LG and trading standards. I dont even want a product of theirs in my apartment after dealing with ignorant rude people in LG.

Although my top loaded LG washer and dryer perform well, I am disappointed with the cheap black plastic cover over the control panels. I dont know how loading clothes can scratch this plastic but I continue to get more scratches. I realize this is petty but my washer and dryer are in an open area in the utility room which you walk through to get to the kitchen from the garage and the scratches are on display.

There is water leakage from the last compartment of the bottom freezer and later forms ice. Due to this, proper closing of the freezer compartment is not possible.

I needed a dishwasher. LG had a whole set of stuff on sale and I thought it looked good. So I bought it all including the refrigerator and the washer. I also use LG phones, so I like their products. Within an hour after the service people left and delivered, I noticed a dent in the refrigerator door. We then had multiple appointments. The guy came out twice and he didn’t have what he needed. Then we had more appointments that were cancelled. Finally, I had one that they cancelled and when I called the vendor that I had been dealing with, they told me that I had to refile my claim. I then got a hold of LG directly and I found out that the vendor had ordered in a wrong door and all this time, they never returned it, so LG never sent them a replacement. So the vendor kept scheduling an install and they expected me to have the door. The vendor was not knowledgeable at all.It took about nine months to get the refrigerator done. But I love it. My favorite feature is that little extra door on it, but the shelving is not adjustable enough. I can’t get them on the height I would like them. And on the dishwasher, the settings are not made for American dishes. It’s small in the rack and certain spaces, and not as flexible as my older one was and it seems to not hold as many dishes, either.

2 yr old LG French door LMX31985ST/0. Repaired at 16 months (defrost grill in freezer) $300. Repaired at 28 months 4x still not working (1/4/16 to today 2/12/16) error code F ds. LGs response to us was reset the fridge using the breaker from the electrical service box). We did and have had to do for 6 weeks. Repair company replaced at our expense: freezer defrost sensor $175 parts/labor. Main board parts and labor $175. Sensor for fridge $300 parts and labor.So after paying $950 in repairs over the course of 1 year and 1 month the fridge today was dripping water on the floor from the ice maker which we find is NOT WORKING now. No error code even on the fridge!! The fridge is not cooling, the ice maker is not working, and the freezer has thawed everything overnight (so the defrost is stuck on??) So 4 repairs and it is still not working, in fact it is ON but NOT WORKING! LG will do NOTHING like this has never happened before??? So after spending $950 for repairs and $3300 for the fridge in (Oct 2013) we have a piece of junk!

I bought a washer and dryer, one on top of the other one, with stacking kit offered by LG. It is even in the manual as an option for the customer from Home Depot. The washer is leaking from the bottom when it was two months old... I cant believe a brand new machine is not working right in only two months. How can I be sure when they delivered this washer at my house that it was brand new? I am very suspicious with how Home Depot and LG do business. I have this one year warranty offer by LG. Well, it is not like that. I called for service and first of all, they dont have their own technicians. They hire subcontractors who really dont know what they are doing, thats why so many stupid people, instead of fixing, were messing the machines up.On top of it all, this subcontractor wanted to charge me $145 to put the dryer on the floor in order for them to inspect the washer, which is at the bottom. I called Home Depot and I DID not get any help from them, either. When I bought these machines, they told me it was covered and I didnt have to pay anything if it breaks under the 1-year warranty. They even offered me an extension warranty that I DID not take... It is only two months old, and in order for the technician to come before they inspected the washer and fixed it, I had to come up with $145.What a rip-off. I asked for a manager, and he said the same thing, blaming me for choosing to stack the machines one on top of the other one. They talked nonsense. I wanted to return it to Home Depot...They didnt take it. And they cant even exchange it. I paid for the installation, as well, but it is for nothing that I spent almost $2,000 for these ** LG machines...I will never ever buy LG products. They really suck and it is all a **.

I love the ice dispenser of the LG refrigerator. Very easy and use frequently. Freezer has lots of space and lots of refrigerator space and you can push back a shelf halfway inside to fit tall items.

I am in line with the numerous reviews I read concerning the quality of LGs product, specifically the model WT1101CW washing machine. Mine rarely completes a load, of any type, without giving the ue or UE error codes. And the machine programming is the most ridiculous thing I have ever seen. For example, when it finally does get to spinning good, it will stop only to restart so it can screw up. Maybe it is intentional. You cant rely on the machine to complete a load. You HAVE to babysit it and restart it up to several times for each load. It takes so much more time, energy and water than the old school machines. Why are they allowed to bill it as high efficiency or energy efficient? I have talked to LG many times about this and did everything I was supposed to do from checking machine level to letting AE claims technician come here because LG said it needed a software update to lame advice like using low spin speed. The bottom line is LGs product, customer service, and technical support are of the poorest quality. I will never purchase another LG product and I definitely will discourage anybody I hear of that is shopping for appliances or any product that LG makes.

Had my fridge a year yesterday. It makes horrible noise and I have to open and slam door to make it quit. LG does nothing to help the consumer when you call. This product sucks. Warranty useless.

We purchased out LG four-door three years ago from Home Depot. We purchased the 5-year HD Protection Plan (issued through a company called Asurion). The compressor began failing last November, and since January, we’ve had repairmen in our home four times and are scheduled for a fifth visit next week. The first company they sent out spent over a week replacing the compressor, only to have it fail within a couple of days. When they returned a few days later, they spent an entire day repairing the issue, and claimed it was the most difficult repair they’ve had to attempt. We were without a functioning fridge for three weeks while we waited for appointments and replacement parts. The fix lasted a short time before failing again and this time it’s been a comedy of errors getting anyone to even look at it. LG tells us to call Home Depot/Asurion, HD/Asurion says its LG’s problem. LG sends a repairman from Sears who says it can’t be repaired and he’ll let LG know, a week later HD calls to see if we’re happy with the resolution. I explain there’s been no resolution, and am promised a phone call from LG within 48 hours. ... Four days go by, we can’t get ahold of anyone. We have to threaten legal action to get a return call, which essentially puts the onus on LG. Asurion explains that LG has taken over the process that our protection plan normally handled and basically they can only ask us if our issue was resolved. At this point we’re offered a loaner fridge, but none is unavailable, so we’re sent a $100 gift card toward the purchase of a mini fridge. I’m desperate for any kind of refrigeration in my kitchen, so we go to Home Depot, only to discover they don’t sell any mini fridge for less than $120. I am beyond frustrated at this point. I shouldn’t have to spend any more money. We’ve lost hundreds of dollars in food, hours of time on prepared meals, etc.) After the first failure, I’ve been afraid to put our bulk meat in the freezer, rightly so, because I’m afraid the fridge will fail again. So Last week we had a fourth visit from a repair tech, who said our fridge can’t be repaired, and because we’ve been told by LG that the repair tech must call them directly, we asked him to make the call in our presence. He spent 30 minutes on hold before being disconnected, and my husband spent 90 minutes on hold before he gave up. LG repeatedly claims they aren’t getting any information from Asurion or their repairmen. Our claim rep from Asurion returned my call the following day and conferenced in a rep from LG, who basically said he couldn’t help me before transferring me to someone from ‘executive services’ who reviewed my case, said she was sorry, and scheduled another repair visit. She described the convoluted process that needs to occur before they’ll replace my fridge, but wouldn’t give me any of the phone numbers that Sears needs to call, and Sears has no idea what we’re talking about when we tell them they need to call LG (although so far they’ve been willing to accommodate us). We’ll see what happens on Monday when repairman #5 shows up. Every repair guy we’ve spoken to says all they do all day is go around and evaluate failed LG compressors. We finally broke down and purchased a new refrigerator in the meantime, and the sales associate also said he always discourages people from purchasing LGs because everyone he’s sold in the last 4 years has failed and LG is terrible about replacing them. So, to sum up, LG sells garbage, doesn’t care, and won’t help when they can’t be repaired. And so far, the Home Depot protection plan hasn’t done much to protect my purchase. This has been a nightmare and if I could afford to write off the thousands of dollars I’ve spent on a trash fridge and wasted food, I would do it, because LG is killing my sanity.

Front Loading LG Washer - I have noticed the white laundry coming out with gray blotches on it. This is with the use of bleach and the monthly cleaning regimen suggested by LG upon purchase at Home Depot. Yesterday, I opened the door and found little glass beads in with the laundry. I dont have a clue where they came from and after submitting an inquiry to LG, I was informed that I needed to send a photo of the beads in an email so they could determine what they are. Im not sure what to do.

My wife and I purchased our LG refrigerator in Dec 2018, and it ran great for 90 Days. In March 2019 I had noticed that the freezer had started to warm up and ice started to melt. I called Lowe’s and they had told me that since it was still under manufacturer warranty, that I had to deal with LG. So first off I called and set up a service call. Their service window is from 8:00 am to Noon and 1:00 pm to 5:00 pm... Ugh... so my wife took the first day off, and the service tech did not show up until 2:30pm, whole day of wages lost. The techy comes in my house and proceeds to tell my wife that I need to remove a set of cabinets or cut vent holes in the one above the fridge, because according to him the fridge gets too hot and causes the compressor to fail. Crazy huh, so according to the owner’s manual, it states 1 on each side, 2 top and 3-4 on the back for proper ventilation, which I have. I designed my kitchen with this fridge in mind, so anyway I get home from work and the service guy is informing me that he does not have the right tools to diagnose my fridge. He said I need to set up another service call and he would get the right tools ordered, and he left. I have to say I was not happy about it. I argued with Lowe’s for the next 2 weeks trying to get a replacement, and Lowe’s could not do anything because of the warranty, so I call LG again and they will not replace it without a proper diagnosis. So it took another 2 weeks and multiple phone calls not only to Lowe’s but to LG as well to get this fridge diagnosed, come to find out the compressor went out after 90 days, didnt cost me anything but 2 day’s worth of wages and 400 dollar’s worth of food.

I have bought a LG Microwave from Home Depot in Nov 2018. It stops heating in Nov 2020. Called LG customer service 800-243-0000 about bad Magnetron which is covered for 10 years. They refused to ship me a part and only ship it to a technician. I told them I have serviced and repaired my appliance and I am DIY and installed the microwave. they still wont ship me the part. Also they do not cover repair service. So I am now forced to pay out of pocket for this repair. Never buy LG microwave again. Bad product from Korea! LG Electronics NeoChef 2.0 cu. ft. Countertop Microwave in Stainless Steel Model # LMC2075STStore SKU # 1002634890

Weve had this LG refrigerator for the best part of 5 years and it is still going strong. There is minor rusting at the bottom part but that is probably our fault. The freezer also started to form ice which we do not like one bit but we consider it a minor thing. It has not broken down so were kind of happy with that. The light indicator became an issue back then as it was not working as it should have, but we made a minor tweak in the wiring so that its back up running good again. I wouldnt say we are particularly careful with our appliances but this fridge has managed to make it through up to this day which is very much fine. It looks like we did not make a mistake in choosing an LG product. I expect it to last another decade or so, which is how it should be with stuff like this. If it does, I will write an update on this review ten years from now and will give a 5-star rating.

I found this site while researching LG FL washers. I have had an LG WM2010CW washer for years now. I went through the mold issue and solved it with common sense. Im not disparaging anyone here with mold issues but these suggestions fixed my issue which was minor in comparison.Clean out the filter at the bottom of the machine; then run a clean cycle with a cup of vinegar. Pour it into the dispenser for detergent, not the bleach dispenser. When the cycle is done, re-clean the filter and wipe out interior with vinegar. Get out the goop manually. Remove the dispenser drawer and wipe out the entire compartment with vinegar. Allow to air dry overnight leaving out the drawer. Replace the drawer and run a rinse to remove the vinegar. Quit using fabric softener or dryer sheets and switch to an unscented powder detergent. You need to be able to smell the machine. Use 2 tbsp. per load for moderate water, 1 if your water is soft. Adjust up or down as needed from there. Fill the softener compartment with white vinegar. Run an extra rinse on every load to work on the buildup. If you are using scented detergent and its still strong-smelling after the cycle, it isnt rinsing out. To monitor rinsing, add a gallon of water through dispenser drawer during rinse cycle, or more if needed, to see water. If detergent isnt rinsing out, either the oil or dirt is in your clothes. Do this for a month or so as every load of clothes will be reintroducing mold to your machine. Fabric softener is made from animal fat and will get rancid and breed mold. It also leaves fatty, greasy residue on your clothes that detergent must cut through. Detergents are alkaline so the mold in your washer needs that environment. The vinegar is a mild acid. Once your washer is back to normal and you have detergent dosage worked out, use a max of a tbsp. of softener or mix softener (50/50) with vinegar. The clean cycle on your washer is for maintenance. It isnt designed to eradicate a major problem. It took awhile for the machine to get in such bad shape and it will take time to fix it.

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response...We need to send out a technician to verify that the compressor is bad. I said, You came last Friday. LG said, Well he didn’t call us to report it so we need to send him out again and call us when he’s in front of the fridge. Mind you it’s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I’m disgusted with this company.Updated on 08/29/2019: I am now one month without a fridge. Took them 5 calls and 2 weeks to get back. They finally sent a tech who vacuumed out my fridge and left. I called 5 more times and finally got them to come back 2 weeks later to put in a new compressor. Fridge is now screaming loud and has gone up 10 degrees. They want to send a technician a third time and I hung up. The tech said he has replaced 74 lg compressors....that’s from the technician. If you call their number it says, “Are you having a cooling problem….” Stay far away from this brand. We are a large family and living out of coolers in August with no answer in sight.Original Review: I bought a LG fridge 2 years ago. My refrigerator quit cooling so I called customer service. They told me they extended the warranty to five years and I would receive a call within 3-5 business days. I never received a call within the time frame. I called twice during that time to check and and I always got the same response that it would be escalated. On the sixth day they told me it was scheduled out two weeks. I explained that we are a family of five and that’s crazy. Then I received a text confirmation telling me that it was actually 3 weeks out before someone would come out, but they would escalate and nothing else they could do. Runaway from LG fridges. It’s the middle of summer and we had to throw everything away and living out of a cooler. They could care less.... Customer service is worse than the actual refrigerator.... You’ve now been warned. They are aware of the issue due to when you call the automated message says is your LG fridge not cooling? Junk!!

We loved our LG French door refrigerator with water dispenser. However, like many reviews here, it stopped cooling after only 20 months. After two weeks of reporting and checking on the repair request, we still don’t have an appointment to repair and a customer service supervisor hung up on us even when I politely suggested that No, I couldn’t wait an additional 24-48 hours for an appointment. When I contacted three area appliance repair services they said they won’t fix LGs unless we pay their labor costs and apply for reimbursement for parts from LG. LG does not reimburse their labor so they stopped working on them. Then, this would cancel the warranty agreement with LG and we wouldn’t get any money back.

I have an LG Washer Model WM0532HW, purchased at Best Buy on June 2004 for $1,000. It just needed $400 in parts and 3 repair service calls for an additional $225. I called LG customer service to ask if they would pay to replace any parts since I had 3 failed parts at once and they were of no help at all. They would not even let me speak with a supervisor. This is a very expensive machine with expensive replacement parts. I could have gotten a new machine if Id known the extent of the part failures.

I used to own a front load LG washer. It was great and served our needs very well for years. The only problem with it was it sprung a leak and we could not get a repair man out to fix it in our area! I decided it was time to replace this machine and bought another LG washer, this time a top load. What a mistake! This washer is a nightmare. It has wrecked our sheets. They are permanently stained a blotchy grey color. They have large bleach stains as well. This is not where it stops either. Our towels are all bleach stains, as well as socks and other items a person would use bleach for. This washer wrecked many of our belongings! I just hate it! It got moisture in the control panel a few weeks after owning it. I phoned to Lowes and they told me to call LG. LG told me to call a service company who would not come out until LG called them for fear of not being paid. I have never had any result! WHAT A WASTE OF MONEY I PERSONALLY SAVED TO PURCHASE THIS DETRIMENT TO MY HOUSEHOLD!

My LG refrigerator LDC22735SW has broken down three times in five years, once while under warranty. Presently, the fridge is sitting in my garage due to me refusing to spend any more money to repair this junk. The last time an authorized LG technician inspected the fridge and gave me a list of parts amounting to $386.55 plus $100 service charge only to see if a compressor is needed or not. I have not been able to get a repair manual or parts to repair the fridge myself. I am very near writing LG = Lemon on the fridge and putting it in front of my yard to become part of the landscape. How did we come to be sitting ducks?!

I bought an LG refrigerator two years ago on the advise of the salesperson. First mistake. I was told they had good service. Two years later the compressor went bad, no support from LG, the repairman said he could order the compressor but they were backed ordered and could take up to a month to get one in. His hourly rate over a $100 an hour. He told me he has replace over ten compressors in the last year. Cheaper to buy a new refrigerator. Would I buy another LG. No way.

Refrigerator ice maker went out in 3 months. LG could not repair it. Oven went out in 1st 12 months. Replaced 2 igniters,still experiencing problems. Lower oven trips circuit breaker. LG customer service is a joke. From what I read from other unhappy buyers, I guess Im not alone.

Ive had this unit for about 15 years and am planning on upgrading to convection/microwave. But only because Id like convection too, its a great unit and has never let me down. It is an LG Intellowave Sensor, and has extremely useful settings for both cooking and defrosting.

The machine was part of a stacked set purchased from Sears in Toronto with extended warranty in late 2012. It was very reliable until 2019 when it was 6 years and 6 months old. It then developed a leak and need a new gasket which was provided by LG under their One Price service (about $280, I recall). Last month it developed a further leak. My wife read the manual and looked for possible causes. She cleaned out the soap dispenser - this resulted in a flood when we turned the machine on.We called LG - we were no longer eligible for their full price service. They despatched a local company, European Appliance Repair. They charged $300 Canadian plus tax (extra because they needed two men for a stacked unit). My wife told them the full story - an initial leak, and then a flood. They replaced a small part. The next day there was a small leak - we were unsure if there was residue from the flood, but immediately contacted LG. We said we would wait a few days to see if the leak persisted. It became evident that it would occur on the spin cycle whenever there was a full load. We rang up and made an appointment for June 22nd. The appointment was then postponed to the 23rd in a message received on June 16.On June 19 at close of business we got a message saying our appointment was cancelled or postponed. It was impossible to get clarification till the new week began. On June 21 at 9.00 we rang and were informed that someone would come that day, and that the cancellation message was an error. However, nobody could come that day, because European Appliance Repair did not recall they had to send two people out. An appointment was made for 3 to 5 on the 23rd, but the same two repairmen appeared at 8 p.m. They announced after 35 minutes that we would need a gasket. We would have to pay for the part and additional labour. They denied that we had told them that we had a leak before my wife cleaned the soap dispenser. We have no idea whether they did not hear what my wife had said or were telling an untruth.It was clear to us that they were in a hurry on both occasions, probably overworked because of the pandemic. We noted that a gasket had been replaced the previous year. Gaskets, we were told, could never be guaranteed because customers often put sharp objects in machines. We spoke to an LG rep. on the phone. He insisted that no further charge would be levied, and that, if we did not get satisfaction, LG would give us an allowance toward a new machine. Two days later we spoke to a woman at European Appliance Repair. They proposed to treat the repair as a separate problem and charge 250 labor plus tax plus the cost of the part (plus, of course, $620 Canadian we had paid for April, 2019 and May, 2020 leaks). They had clearly heard nothing from LG.After this we spoke with three LG reps. (we had difficulty communicating with the first two). The third person with whom we spoke said that a gasket would not normally tear because a few coins had gone through the machine (we do not keep sharp objects in our pockets). Furthermore, he agreed to escalate the issue and get back to us the next day. He warned that the replacement model that succeeded ours might not be stackable with the old dryer, should we decide on replacement by LG. We do not have room to house the units in another way.Naturally enough, nobody from LG did get back to us in 24 hours about our “escalated issue. Today we decided to buy a stackable set made by another manufacturer. We are surrendering a perfectly good dryer - but there appears to be no alternative. On the basis of this experience I would not advise anybody to buy an LG washer or dryer, unless you expect to replace your machine every six years, and to be particularly careful when selecting stackable units.

LG French Door Refrigerator Freezer LFX33975ST - Purchased 8/13. Freezer fan motor replaced twice. Just went out for a third time. Besides that it never can make enough ice. After complaining and seeing service techs I was told the problem was resolved in a newer model, but there was nothing they could do for me. So after paying over $3K for the unit in over a years time we are on our 5th service call. I would NEVER buy another LG product!

LG LMV1680ST - We bought this range hood/microwave 1 1/2 to 2 yrs ago from (I believe) Home Depot and didnt have any extended warranty, so we arent looking to have it replaced or fixed. Yes its VERY loud, its cheaply constructed of plastic and like so many others, the handle broke and the frame cracked on the top corner. We are going to get a normal range hood and bring my Panasonic Inverter (7 yrs old counter top version) up from down stairs. We just want to inform the consumer of a serious defect. Last night, my daughter made popcorn and when it was done, she pulled it out closed the door and walked away. I had the useless fan running because I was baking so she didnt hear that, when she closed the door, it was still running. Probably 10 to 15 mins later, my niece noticed flashes of light coming from the inside and smoke from underneath. My husband had to run downstairs and flip the circuit to turn it off. Not a good thing at all, when your daughter opens the door and it continues to run and doesnt trip the circuit on its own. Ive included pics but in case they dont post, the glass turntable actually started to melt, there are burn marks on the bottom, inside the microwave and the plastic turntable wheels are melted to the bottom. On the outside underneath the micro, there are also god awful burns. Its frightening to think of what would have happened if it started on its own and no one was home. I havent read all the reviews on your site, but there are many others that have had this problem and reported on other review sites. I just need to get the word out about this very DANGEROUS flaw.

Have a LG refrigerator one year old and the shelves are already broken - it will be a year old this May. There is a bad smell coming from the back of the refrigerator like a dead animal. Called LG and they did send the shelf but they would not take off the smell - they are telling us its the filter inside of the refrigerator and it is not covered. If this is something I can not get to myself it should be covered. I am telling you do not buy a LG. I had a dishwasher a few years ago and it only lasted two years. I should have learned my lesson. Please do not make a mistake. Do not Buy.

LG washing machine steam and direct drive - The paddles have broken and the ones supplied are not fit for purpose. Do not buy these machines or these paddles as you will be pulling your hair out. And talking to LG for 45 min. was a total waste of time.

I just purchased my LG double oven range one month ago. Cleaned the cooktop as required by manufacturer. Razored off the food stuck on as by manufacturing specs. A stuck on piece of rice being scraped off by the razor provided with the range caused a chip in the glass. The rice and a piece of glass top came off together. LG states this is not covered under warranty and will not repair. Cleaning a stuck on piece of anything should not cause a piece of glass to come off with it. I bought 3 LG appliances at the same time and I will not buy again. I have had a glass cooktop range before. Cleaned it several times the same way never a problem. This range was over $1000. That glass top should be bulletproof as far as I’m concerned.

It was competitively priced versus the competition and I liked the look better. It had most of all the features I was looking for. I had also heard very good reviews regarding LG refrigerators and decide to try it. I like the stainless steel look it had and also the amount of storage it had and also customizable shelving. The freezer also had a ton of storage and temperature controls were included as well. I dont have a whole lot of complaints. It has been and continues to fulfill its purpose. However, if I had one complaint it would be it has no ice maker.

We were at ABC Warehouse and they had a good sale going. We needed a refrigerator and got one. We had our LG refrigerator for a couple of years but I cant believe they would build something that turns out to be unrepairable for something as simple as an ice maker. You gotta turn it in and cant repair it. It had something to do on the inside of the refrigerator that was causing the ice maker not to work, and you couldn’t get to it as it was sealed. I don’t have the LG refrigerator any longer. People came and got it and were waiting for a check. It has been a month and a half, then I called this morning and the check is going out on Monday. We paid 1,500 for it and were getting 1,200 back. Somebody has to deal with that program. They made a unit like that to where if it doesn’t work, they gotta replace it then send out a check for $1,200. That’s not too good of a way to run a business. If they keep something that works, we would have stuck it out if it was something as simple as replacing an ice maker. Excluding the ice maker, we loved the LG refrigerator. It was great.

We purchased this LG French Door Refrigerator model LFXS29626 November 5,2015 from Home Depot, noticed the ice cream and pizzas were not staying frozen, later unit not making ice. Called LG customer support line, which is totally a waste of time, since the first call out of the three millions thereafter, I still have a non working refrigerator. No service center wants to work on LG products, the most recorded reason is LG never wants to sent the part and if by some miracle they do it had taken months to receive. I have never experienced this kind of customer service on anything I have ever purchased nor have I ever wrote a review. I would hope no one has to experience the frustration that we have with this unit. I would never even think of purchasing an LG product ever.

Ive had so many repairs done on this fridge that with all the service contracts that Ive bought that Ive paid for it more than twice. Its a complete piece of junk! Do not purchase this thing. Its being repaired more than it runs.

Updated 08/15/2019: I posted my original review of my LG refrigerator, but wanted to correct the model number. It is a Model LMXS30746S/00 instead of Model LMXS30776S. My wife ordered the latter originally, but it was on backorder (From LG, no surprise, right!). After waiting over a month for it to arrive, my wife decided to go with the LMXS30746S/00 instead. We received this refrigerator January 9, 2015. -As of August 15, 2019, I still have a non-working refrigerator, with a defective linear compressor. My original review of my refrigerator was on July 2, 2019. LG responded in writing, and other than a few phone conversations, of the which most were initiated by me, that is pretty much all this company has done to date. -On July 10, 2019, LG informed me that a technician was scheduled to look at my unit July 18, 2019. No technician, no courtesy call, no surprise. At the end of the day (still July 18th), I notified LG, and on July 30, 2019, they informed me that they were considering an alternate resolution. At that point, LG requested proof of purchase, which was provided a few days afterwards. LG responded August 5, 2019, and said my case was escalated to their Return Authorizations Department and informed me that instead of awaiting repair, they were going to go the alternate resolution route. LG informed me that someone should contact me from the Return Authorization Department within 4 business days. -On August 8, 2019, I received a call from a family member to inform me that a representative from A&E, LGs repair group, had contacted her about the refrigerator. I placed a call to A&E to no avail. I then called the Return Authorization Department. I was informed that they were still awaiting approval for the alternate resolution. She had no idea why anyone from A&E was trying to reach me. -Later on August 8, 2019, I received a call from LG informing me that a technician was scheduled to come look at my refrigerator on August 9, 2019. I was told this was a necessary step in the alternate resolution process. -August 9th came and went, and once again, no technician showed, no technician called. We did get a text of from A&E this same evening stating our appointment was rescheduled for August 19, 2019. No apology or explanation for the missed appointment though.-On Monday, August 12, 2019, I called LGs Return Authorization Department. I informed the representative about the missed appointment. She informed me that my case was still awaiting approval. The person responsible for making such decisions was away from the office, so she left a note and said she would get back with me to provide an update. As of 3:00 PM, I am in a holding pattern awaiting that call. Most likely, I will end up calling LG back. Original review 07/02/2019: I purchased an LG French Door refrigerator in 2014. In 2017, it stopped cooling, due to a noisy/failed Linear Compressor. Trying to hold LG up to their 10 Year Sealed System Warranty, which includes the compressor was/is a joke. I dont recall ever wasting as much time and getting the runaround on any product I ever purchased. I was first told that LG was going to take care of my issue, including labor, at no charge. I was given the name and phone number of the company that was to perform the work. After going a few weeks with no contact from this company, I called them. It was listed as a computer repair business, and all I ever got was an answering machine. I contacted LG again several times, expressing my dissatisfaction with the whole issue and the delay in having my issue resolved. Someone finally sent me a list of 5 repair companies and told me to reach out and choose one to repair the fridge. Well, I called 3 of the numbers, reached a voice mail for one, and spoke to representatives at two of the others. In both cases, the persons I spoke to said that they were not trained or authorized to work on LG Sealed Systems. At this point, I was really ticked off. How can a company that on the outside appear so great, be so badly run. Not only did I have a product that was worthless in its present state, but in the process of getting it repaired, find that this company doesnt even know who is authorized to make necessary repairs. I contacted the Marylands Attorney Generals Office to see if they could help me. They sent a few letters to LG, and LG responded, saying that they offered to supply a replacement compressor (which were drastically back-ordered due to their high failure rate), but that I did not accept their offer. LG said nothing about covering the labor for replacing said compressor as they said they would do at the beginning of my ordeal. Marylands Attorney Generals Office said my only recourse would be small claims court. Well, I thought I was ticked off before, but I discovered that I had another gear. I contacted LG once again, and expressed my frustration. I was finally connected to the group that handles technical issues. When I told the person where the refrigerator was, he told me LG did not have anyone nearby whom could fix it. I asked, how can LG put a warranty on something, knowing full well they did not have personnel who could make necessary repairs. The person told me that LG had personnel available to make warranty repairs on items, including appliances, just not in cases like mine.The LG refrigerator is in my garage, taking up space, at least until I build up enough energy to figure out what I am going to do with it. Through this whole ordeal, I have developed a disdain for The LG brand. I am not sure if this compressor issue, which has affected thousands of LG refrigerators, is being mishandled at the direction of upper management at the risk of cutting into profits, or if employees interfacing with customers like myself, are not following LGs we care for our customers slogan. LG - Life is Good, when you can treat people so bad and still rake in profits.

I bought an LG refrigerator 1 Year and a half ago. It started to make a noise like a plane about to take off. I called Customer service and was told that it was the fan and needed to be manually defrosted. I had never heard such a thing since the 60s. My parents had a Kenmore refrigerator for 50 years and never once had to manually defrost it. So I did as told and removed everything from the fridge, unplugged it and left it open for 10 hours. I dried the bottom, cleaned it and turned it back on. The noise was gone. Two months later the noise is back. I call customer service back and they tell me its user error, that I am leaving the door open too long or not shutting it correctly. They will send a tech out for $125. So I tell the guy its not user error and he tells me then I need to manually defrost. I tell him I have never heard of such a thing for a fridge in 2021 needing to be defrosted every two months. So ask him, Are you telling me I have to defrost this thing every two months? And he says, Thats not what I said. Yes..Thats what youre telling me. If the tech comes out here for $125 and finds it just needs to be manually defrosted then I will be charged for him to do what Im supposed to do every 2 months!!! So in other words this expensive piece of junk needs to be manually defrosted every two months. Worst purchase I have ever made and worst customer service. Save your money and buy another brand because they do not stand behind their products at all. Now Ill have to buy another fridge and have this carted off as scrap metal because I cant sell it to another person knowing it is defective...Im not LG.

I purchased this LG French Door 28 cu ft Refrigerator Model # LMX28988SW on 3/10/2011 and was delivered and setup from Best Buy on 3/28/2011. Was told this is the best fridge on the market... It cost almost $2600, but I wanted something that would last. Boy, that sure didnt happen... Not quite 7 years later my freezer and icemaker both stopped working. The ice maker needed replacement just a few months after purchase and now it failed again. Im sure its somehow related to the freezer no longer freezing things. I have an International Harvester refrigerator in my barn that was purchased by my parents in 1950 and it still works fine. How discouraging that this LG fridge has already puked out.

We purchased an LG refrigerator less than a year ago and the compressor has failed and we had to throw out our food. Furthermore, when we called LG with the problem, they sent out a repair person the next day with no way to fix it. This seems to be a common problem with these refrigerators and the techs have no replacement parts in stock. They said 7-10 business days without a refrigerator until the part comes in. We have no idea how long it will take to schedule the repair once the parts comes in. This is SO unacceptable.

I purchased a dryer, model number DLG7201WE, on 3/2 from Lowe’s. Within the first month it is burning my clothes. They have a honeycomb burn on them. Trying to have a service tech come fix it was my major complaint. I feel LG customer service just wants to get you off the phone by not telling the truth about their service technicians. After several hours on the phone, talking with four different services reps and taking two days off from work, my dryer is still not fixed. I am disappointed with this company and will not recommend buying anything LG.

3500 dollars spent on a pile of junk refrigerator. Units Freon loop has failed internally at 8 months old. Five repairmen later and 6 weeks without a working refrigerator, dont buy any LG products. Horrible customer service and my personal feeling is they dont care!

I love My LG electric single oven slide in range with probake convection. It is so easy to use and cleaning it isn’t a hassle like some ovens can be. My last oven never wanted to come clean. I also like that it has gliding racks and the infrared grilling system. You won’t be disappointed!!!

I love my 2 oven gas stove all for except the knobs on the front of the stove turn on if bumped and lets gas into your home. My husband can’t smell so it is very dangerous. They need to figure something out with these knobs!

I am so far pleased w/ my new refrigerator, but getting the right help for a replacement part has been extensive and frustrating. Fridge under warranty. Needed to order new tempered glass shelf for my model fridge. First time - Sent the wrong part. Glass is correct width but 2.5 too long. Called again. Second Time - Sent entirely wrong part. Third time - Looked online at blown out version of parts while on phone with Customer Service. They sent the wrong part again, but same part as first attempt. Each time the Model number was verified having taken a picture of sticker on inside of fridge. Clearly the part # is mislabeled. Now they are asking me to wait 3-5 more days to get a call to schedule an in-home visit. Offered to send picture of parts and how tempered glass shelf is too long. No, once the order was put in process by supervisor for technician there is nothing else to do but wait.ON ANOTHER NOTE: Im from Maine. Fridge purchased in Maine. Maine has Consumer Goods And Maine Express And Implied Warranty Laws. I do not know about other states, but is worth a look. In Maine regardless of what warranty the retailer or manufacturer gives, Maine law gives consumers a 4-year warranty and the Retailer is who is responsible and who you deal with, not the manufacturer. So when offered the 3-yr warranty, I say, No thanks, because Im covered by Maine Law for the 4 years.

We got an LGLMX25964ST/02 refrigerator 7.5 years ago. Last week water started leaking from the ice dispenser door. Two days after that my wife called to say that all the food in the freezer part had defrosted. When I got home I pulled the fridge away from the wall and checked the fan and compressor, they seemed to be running fine. I called LG and I was told the fridge is out of warranty and diagnostic would be $185 plus parts and labor! I am still trying to figure out what to do, fix the 7 year old one or buy a new one, from what Ive been reading its not going to be an LG. I have a 26 year old Amana refrigerator at my rental still going strong.

I am another LG customer who is very disappointed to have rust around the bleach dispenser. I purchased this washing machine 4 years ago. I contacted LG customer services by email & got the following response back: The rust in your washing machine liquid bleach dispenser area is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive & will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately & the area cleaned with warm water & a soft cloth. Touch-up paint may be used to cover the area, if not service may be necessary.This is a bleach dispenser for petes sake & I dont spill bleach all over the area, just into the plastic opening where you are supposed to pour it. The rust has formed around & underneath the plastic cover, and I have cleaned the area on various occasions. I am not a happy camper having spent a lot of money purchasing a washer & dryer from LG. I thought I was going to get quality merchandise that would last for many years but unfortunately that is not the case. Very disappointed & wont be replacing any other kitchen appliances from this company.

Purchased the largest 110v LG Window Air Conditioner at Home Depot on January 9th 2013. On May 26th the Unit started freezing up. Contacted LG, it took 16 days to get a technician out to diagnose, then 4 days to wait for a new Condenser. 2 weeks later the unit froze up again. Called LG whom sent out the same Technician the next day and he stated it was low on refrigerant. This is a sealed unit that was ice cold on the day of the first repair, but he stated it was not fully charged, so he charged it. Three weeks later the unit froze again. LG stated they would send the same Technician the next day for a third attempt, and that if it could not be resolved they would then replace the unit. I was told the appointment time would be between 1 p.m. and 6 p.m. but after having left work early my wife waited there all day for nothing. The technician never called or showed. At 6:05 p.m. I called LG who stated not to worry he would be there some time that night. At 8:15 he showed up. I was there for this visit. I am a 30 year GM Technician and hold both ASE, Robin Aire, IMACA and GM A/C certifications. I watched the technician hook a gauge to the unit and the readings with the unit on was 60psi on the low side. They do not use a high side. The needle never waivered, yet the evaporator was frozen as were the lines leading toward the compressor. He claimed that the evaporator must be clogged. I replied it had been professionally cleaned the first time it froze up in May even though it was only 5 months old. He was adamant the unit could not breathe, so we took the unit outside and with a flashlight removed the evaporator and flushed the unit with a hose and found no debris, no mold, no dirt, nothing restricting the cooling fins. The water was clear and went straight through front to back and top to bottom. This stumped and confused the technician who claimed he did not know what was wrong. We reinstalled the unit and turned it back on and watched it start to freeze again the exact same way. I stated that where the freeze point ended had to be the point of an internal restriction debris, etc. and he stated that it must be a free floating internal restriction but had no idea how to fix it. So he wrote a note saying the system was fully charged and cleaned and he found nothing wrong. I was left with an A/C unit that still does not cool and freezes up. I called LG today, they had previously told me that after three repair attempts they would replace the unit. However today, they stated they would send a different technician who could give a different opinion, then they would consider replacing the unit. I was extremely upset and was beside myself with anger. First I was lied to about the time of the appointment, then I was lied to about third time repair attempt and they would replace my unit. Now I am expected to lose more time at work to be there for another repair attempt when they have failed in the last three to make a repair. There must be another way to resolve this short of buying another unit. I have a three year replacement plan with Home Depot but it does not start until after the year is up and that is still 4 months away, and in the heat of Florida I will not last 4 months with out A/C. This is unacceptable and should not be the way a company treats their customers. I will never buy another LG product and will pursue this until I get some type of resolution, I am just not sure what or when that may be.

I bought an LG fridge back in 2008. I tell you, its my worst experience with an LG brand. The fridge stopped freezing in eight months. I got someone to have a look at it and he said the cap tube was blocked. He went ahead and do his stuff. A couple of months later, same problem. Im telling you, that LG brand is no good at all. The ** fridge makes my light bill go up sky high. I cant hold it anymore. I have to talk out and encourage people not to buy an LG brand from my experience. LG needs to do better than they are doing right now. Model no. GM-343SL. Serial no. 711MRL16272.

If you look at my original review of 10/3/19 and the companys final reply of 10/8/19 it appeared that LG intended to do nothing more than leave us holding the bag as it were. However, without further contacting us at all, LG contacted a nearby service center and sent a new door to them and arranged for our door to be replaced AT LGS EXPENSE. The service man said the old door was going to the dump, so I guess LG didnt need to trust but verify that it was a warranty issue after all. They finally decided to do the right thing. Our refrigerator again looks the way it should, but we should not have had to jump through so many hoops to get this corrected. I stand by my original review. I will not purchase LG in the future.

LG stackable washer/dryer, apartment size, high end - I thought! Two years later, a bunch of drywall have been replaced due to a bad washer install (Best Buy) and 5 visits later from the service team for the dryer, I am tired. No more LG anything ever. The dryer is so poorly designed (its the vent less model - dont buy one) that it takes a team of techs to pull the unit out of the area its in just to press a button to reset the thermostat. Its had three new computer boards in 2 years. The techs pulled the dryer all apart last visit and replaced the entire thermostat rather than just reset it. That was a couple of months ago and it just went south again today. It overheated then stopped dead. I am lucky I bought a service contract from Sears. They have been great, but I hope they just replace the unit soon. Its costing them a fortune to repair. Cheaply made appliances are keeping many techs employed these days it seems. LG? No, never again. And yes, their help desk was useless when I had the 1-year warranty. Now poor Sears has to come out and visit more often than I want them to come. I dont understand why any appliance store would stock items that repeatedly fail.

The washer is nearly two years old and so far has worked flawlessly. It is nearing the average lifespan of todays appliances so we shall see. Washes fine for a new machine. But, all the new water requirements and soap requirements make the new machines not as good as the old ones.