My fridge broke down September 27, 2018 and I have been calling LG customer service about every 3 days and keep getting a complete runaround. They bounced me from service provider to service provider promising they would cover the parts and labor. None of their providers in our area were willing to come. Im only one hour from New York City!!! Since they failed to provide a service provider I found my own and after about 20 hours on the phone with LG over several weeks got them to agree to cover the parts and labor for the provider I found. They promised a letter of authorization on 3 different occasions to start the work and it never was sent. I finally lost it on the customer service rep and they said they would consider replacement since I waited so long... only to be informed on my next call that this request was denied. Ive spent at least 30 hours on the phone with their customer support and it is November 27, two months later and absolutely no progress in two months. Im lost and extremely disappointed. Im a pretty patient person and hardly ever write reviews like this but the service I have seen is awful!!! I will never buy an LG again and will warn everyone I know to never buy LG.

We called LG service on Sunday to repair our 6 year old french door refrigerator. With the holiday, they said that they couldnt get someone here until Tuesday, so we made an appointment for Tuesday between 8 & noon. When no one showed up we called again and they said that they were having problems and couldnt get someone here until Wednesday pm. When we asked for a refund of our $300 charge on our credit card they said we had to go through some complicated BS and it would probably take 3 days for the credit to process! Will NEVER buy another LG appliance again!

We purchased a front loading LG washing machine model WM2301H. It has banged all over the place ever since we bought it. It does not like to spin anything. It was on a concrete floor, leveled and it banged around there too. I bought the machine because my old one was not spinning!! Now I have one that is supposed to be better and work right. And all it has given me is a headache! I would not recommend anyone buying this washing machine! The people at the store where I bought it - 2 people who had the same model had purchased the same machine said there must be something wrong with it.

Words can not describe the joy I have when I use and even more appropriately when I clean up after my husband cooks. I never liked or would even consider electric cooking before, but this is an absolute dream. A pot boils over? No problem. Use a rag and wipe it up even when the pot is still cooking, it lowers the heat the minute you turn down the temperature and if you pick up the pan and walk away, the burner shuts itself off. I have considered an electric oven before but with the convection and induction features, I feel like I have died and gone to the great kitchen in the sky. I know that sounds a little extreme but after dealing with a messy stove top & an oven that I have to get down on my hands & knees to clean, this is really a God-send.I also got a great deal on my appliance from eBay. Even had a manufactures warranty. LG has been our go to brand for T.V.s, fridge and now my kitchen. The only draw back is trying to find pans that dont cost a fortune and are of good quality, also someone that can tell me why my cast iron griddle cracked in half when I tried to heat it up to cook a steak. Not a major problem. Just would like some answers.

Lg tends to make really good electronics. I like that the lg refrigerator is really good and high quality and they tend to last a relatively long period of time and i never really had a problem with them. I like that the smart black lg refrigerators tend to have a lot of room in the freezer section. I tend to always like that lg has a large main design. But they often tend to charge alot for their refrigerators and also they charge alot for there ovens, and they charge alot for there cellphones. It also causes a higher energy bill. Its sometimes hard to bring it into the house. But thats fine. At the end of the year i do intend to buy one more refrigerator. It is make alot better than other companies.

First review I have ever written but due to the inferior product this company has produced I feel it is absolutely necessary. We purchased this LG Top Loading Washer Model WT5070CW in Sept. 2014 after losing our Kenmore in a house fire. This machine sprung a leak and flooded our house wrecking our new engineered floor. The 5 yr. extended warranty was purchased but that only helps with the repair bill. Home Depot tried to go to bat for us to get our insurance deductible back but no luck. When the repairman came out he said it was one cap that had come unglued and per a call to his superiors he was told to simply glue the cap back on. This was their big fix. First of all, why in the world is there only a glued on cap between the consumer and another very expensive flooded floor repair?! When the insurance company tried to work with them they said they doubted that is even what caused the problem... Really! Im taking this lousy company to small claims but doubt it will do any good. I think what caused the cap to come off is the amount of shaking and rattling this washer goes through during spin cycles! Like all stated before me, dont buy any of their products - absolute garbage! And shame on Home Depot and other companies for continuing to sell their sub-par products!

Woke up to a non-functioning fridge/freezer on Saturday 07/11/20, tried going through all the steps I found to check it out before calling in to LGs customer service to report a non-functioning unit. I had to remove everything from the unit and find places to put it or throw away good food. My experience with LG customer service was great, they took my info and sent the info out to the 3rd party warranty service company. This is where it goes downhill.@ Your Service (3rd party company) sent me a text on 07/13/20 that they have scheduled me for 07/24/20!!!! I sent a text back that I need service sooner than that since my unit is down. I got a reply that they will contact me when an earlier appointment is available. Here it is 07/20/20 and I still have a broken fridge/freezer. I have had to go out and buy a new mini-fridge in the mean time.Why does LG allow this 3rd party service company to keep doing this? Look up their reviews and see just how bad their customer service is. I will update when @ Your Service finally shows up and hopefully fixes my expensive side by side refrigerator. I bought the unit during Black Friday 2017, it made it a little over 2.5 years. Model: LSXS26366D.ASBCNA0.

LG Dryer Model DLEX3570W. I purchased this dryer less than 2 years ago. From the beginning it has made noises off and on and the drying times were not long enough to completely dry the clothes. Apparently the sensors dont really work, it is by time only and I have to go to manual dry to finish. My biggest complaint is the lint screen and compartment that it is housed in. The lint screen would stick up just a little on the right side and catch my clothes, some it has damaged. I finally found that the design of the compartment that the lint screen goes in has a design flaw. There are little cross sections that catch lint and build up which doesnt allow the screen to seat correctly. Once this happens the screen will be warped.I have to totally dismantle the compartment every 2-3 weeks to remove built up lint and force the lint screen down. I refuse to purchase a new lint screen because it will just happen again. However, all that being said, it is not just the damage to my clothes or the work of trying to keep the lint from building up around the design flaw. This is a fire hazard. I spoke with LG and they said they would send out a repair person but I would be responsible for the service. They have not redesigned the part so that is useless. I also have the LG matching washer, not crazy about that either. I will replace both of these and it will not be with an LG product. They dont stand behind their products and have zero customer service. If you have one of these dryers, beware!! They are a major fire hazard!!

We purchased an LG refrigerator (Model #LDN20718SW/02) in January 2012. We have replaced the bottom shelf twice now. The second time it broke again within the first week. We have an extended warranty which would not cover replacement if broken within 3 months. We now have a shelf that is also broke that is not covered by the warranty. We do not have children living at home and are not hard on appliances. The plastic in this fridge is very brittle and does not stand up to normal everyday use. LG does not allow purchase of parts, even through an appliance repair, so you can replace these parts yourself. In Canada you must pay a service person to come out to replace these parts!!

We purchased our LG WT7200C washing machine in June of this year, 2018 and it has been a HUGE disappointment. Without an agitator the clothes do NOT come clean. Just tried washing a King Size mattress cover two times in a row and the top half of it never got touched by any of the soapy water. When washing soiled clothing from yard work they do NOT come clean no matter what cycle is selected. This washer is a MAJOR disappointment.

We purchased an LG top load model WT55101H washer in August 2011. By the following year, we started having problems with the UE feature and it would continually add water to try to balance itself. It took hours to wash. It would stop on UE several times. Finally I would remove dripping wet clothes and wring them in sink by hand. I responded to a recall letter in early February. Sears sent 4 repairmen and I made 5 appointments (one no show), always between 1 and 5PM. This went on until March. Sears spent over $1,000 to fix a $900 washer and to this day it has never worked. It kept showing UE. One of the worst features or sensors someone can place in a washer. I will never buy an LG product from South Korea and currently being sold at Sears right now.

Updated on 04/01/2020: Please, would someone contact me from LG? You sent a very nice repairman in February. He said the dishwasher was not level, so he leveled it. Now, we set it to wash a load, it plays music after about 3 minutes and shuts off. We set it again, the same thing. We set it again and it may or may not continue washing. We set it TWICE last night before retiring and this morning, its filthy. 1- when I reported this problem after repair, no response. 2 - The dishwasher pods are pricey to begin with but more expensive when loads have to be rewashed. Would you please arrange a repairman appointment? PLEASE!Original review: We are in the home building business, so its not as if we purchase appliances every 25 years. LG has left us extremely disappointed. Dishwasher: 3 hours 45 minutes for a wash cycle??? The standard cycle fails to do a decent job unless its half empty and even then we end up washing by hand. If it didnt cost us an arm and leg Id bash the front it and throw it on the curb.Fridge: The drawers consist of plastic high & lows. Liquids & crumbs get stuck and no way to get out. Embarrassing to the point that we cringe when anyone outside the family open the doors. Ice maker is pathetic, makes about 1/2 quart of ice. Range: The vents face the burners so when the oven is on and we have pots or pans on the burners cooking, the head from oven hits the pots. So hot that a couple hands have been burned. Had to purchase the silicon half mitts to keep on the handles to avoid injury. My mothers old Whirlpools are so much better. Not only a disappointment but we feel we wasted a few thousand dollars. :-(

I bought a LG washer model number WT507OCW from Lowes Jan 2014. A few days ago I tried to use it, pushed the power button, made a clicking noise and shut down. I called Lowes. They would not do anything so I called LG because the washer is still under warranty. After about an hour they set me up with a company in my area to fix it and told me to call them. I called and they refused to come out and repair the washer. I called LG back and told them what happened. LG said they will call me back within 3 days. On the 4th day without a call back, I called LG again. They tried to set me up with the same people who have already refused to repair the washer. When I told them that they again told me I would be called back in 3 days, I told them that was not acceptable and to replace the washer. LG has refused to honor the warranty. I ended up calling a repair service and paying for the repairs myself and LG refusing to reimburse me for the repairs. DO NOT BUY LG.

It was a very simple fridge without a water spout or anything like that. I liked that it has a lot of fridge space, there were many shelves and even door space. The light was nice and bridge and high enough that the food didnt cover it or a tall drink didnt get in the way of the light. It had adjustable temperature settings that didnt freeze the stuff in the fridge or leave the stuff in the freezer half frozen. I disliked the amount of freezer space, it left a lot to be desired, it was two shelves that were like baskets and slid out if something fell behind the basket. It was very hard to get and extremely hard to clean out. The basket design was a big flop. Yes I can complain about the fridge section whatsoever and that was my main concern since most people generally use the fridge portion of their refrigeration unit the most and the freezer is generally built much smaller for lesser needs. Most people I know eat fresh food more often than frozen food.

After owning and enjoying LG washers and dryers in the past of course when building my dream home in Ocala I requested this brand which was a big mistake. The literature advertises the dryer will dry a king comforter. Noting could be further from the truth. My first experience with model 4370 was trying to dry a queen comforter which it burned. The unit is less than two months of use and it does not dry completely the smallest of loads. The companion washer does not clean the clothes. This is a big disappointment and no wonder the company discontinued these models but what about the consumer left holding the bag.

Im repeating what the others have said. The knobs of the LG 5-burner stove have broken a number of times and have also been accidentally turned on, only to fill the house with gas. I am afraid to go out and leave my animals in the house and check and recheck before I leave each time and I worry until I get back home.

The compressor on our refrigerator died in less than three years - a common problem we learned about after the fact. Prior to the compressor failing, we noticed the once beautiful black stainless finish was chipping and delaminating on the corners of the French doors. None of this was expected, nor is it considered acceptable based on the price.To LGs credit, it obviously recognized the poor quality of its compressors as evidenced by the fact it extended the warranty. So our compressor was replaced at no expense to us. Its much noisier than before, but seems to be working well. It wasnt fun being without our $3,200 refrigerator for three weeks. Its proof that you dont always get what you pay for, that reviews by users cant be trusted, and that anticipated reliability assessed by a leading consumer magazine is not accurate.

The icemaker gets stuck, manually need to separate cubes. Also makes popping noise. Door seals get black mold. Stainless finish is impossible to get spotless even with dealers suggested cleaner and etches unlike my Miele dishwasher stainless exterior which cleans up perfect effortlessly!!

I too had purchased an LG top load washing machine and dryer combo model WT 5070cw. This is the second one in less than three yrs. We are having problems with wash cycles severe noise and spin cycle not draining clothes. Keeps filling up with water. Constant UE reading and it spins way too fast. Had been on the phone with LG company several times. Finally got them to send a repairman out to fix it. A week later still not fixed, they are saying warranty ran out. Got back on phone with LG, got a lady I dont understand no English, promised me a callback, ya right that will happen. I do the calling not them, so I have contacted US CONSUMER PRODUCTS SAFETY COMMISSION, AND GENERAL ATTORNEY. Im sick of all the promises. I want something done, I think this product should be recalled, and LG should be responsible enough to claim their problem. I will not throw away $2,859.78.

Updated on 06/22/2020: I spoke with Loretta, angelic on 6/9, spoke to Britney on 5/15/20, spoke with Charlie on 5/27. I spoke to a supervisor Abigale on 6/9 & spoke to another supervisor Kenisha on 6/10. I have spent $20.00 per day on ice, 29 days... We lost over $925.00 of food. I bought 2 large coolers at $60.00 each just to keep some food in house with buying ice every day. I spent $100.00 for a company to come out to find out what the problem is and what our LG 3 year old product needs. I have spent an entire day home for your so-called repair ppl from TNBS to service our unit on 5-25 no one showed. Wasted an entire day from work and that cost me $850.00. So I’m out of pocket. So I’m out of pocket almost $ 2500.00, how are you going to handle that situation. Plus my wasted time, gas getting ice, on the phone for hours day after day. I’m sure if you ppl at LG had your act together you’d find my information. By the way your employees don’t care and your compressors that you install on the new machines are already 10 years old. Your corporate office and president has no clue on treating clients properly. It’s beyond my comprehension why and how a company of this size survives with this type of attitude. So tell me when I’ll be reimbursed for all the damages? Having my dad on home hospice care made this situation beyond unreasonableOriginal Review: We bought our LG in Oct 2016. Worked fine up until May 15 2020. Compressor stopped. Had independent service person confirm & write report. Cost me $100.00. Called LG for over 3 weeks to get some to repair. Wrote a letter to the President of LG, no response. I have 5 people in our home, including a dad on home hospice care (I even explained that to every person I spoke with. Absolutely Zero customer no service, NOTHING). Finally after 4 weeks (and using 2 large coolers and filling/buying ice EVERYDAY) I called again, finally got through and got an appointment for a week later. Per the tech, LG doesnt care about issues, after the sale you can go pound sand. Typically his route consists of MANY people with fridges not working 3-5 weeks. Nice guy but he works for one of the worst customer care serviced I have ever experienced in my life. I wouldnt buy & LG product if someone paid me.

LG fridge, a piece of junk. I purchased my refrigerator on Oct 2010 and have had service done on it 5 or 6 times by 3 different companies. I have been living out of a cooler for the last two weeks, which is not the first time and I feel that I need a new refrigerator or my money back to buy from a company that knows how to make a repair.

I bought my LG Dishwasher March 2018, within one month the bottom rack which folds the fingers down for large pots, snapped and broke. It took 6 phone calls and 2 months to get a replacement. I was shipped 2 racks which tells you how disorganized they are. Currently I now have a dishwasher which has NO POWER! It is January 2019, so I called and they set up a service call for next week. I just received a follow up call from an LG representative asking me all the same questions that were asked when I called in. I was so frustrated with her as I asked why they are calling me again with questions that were already asked? She then said, Thank you. Have a nice day. Good grief! So fingers crossed this wont take months to get fixed!

Dishwasher loud whine noise unless pre-washed not just rinsed, 2 hr cycles. Refrigerator replaced due to bad repair ruined my wood floors. Wash machine now broke & stinky, poor cleaning power 1-hr cycles. All purchased in mid-2008.

WM2050CW - We purchased this machine in 2010 and it seemed the answer to all our prayers. It worked great, cleaned well and the clothes were almost dry when they were done - very little time in the dryer to get them done. The machine wasnt cheap but it would save energy and use less water and of course cut down on dryer time. Then this year problems arose and it was out of warranty. No problem, I thought, just call a repairman and all will be good. WRONG. Found out most will not work on the Korean made LGs. The parts are hard to get and expensive and the service from LG itself is horrible. This coming from the tech that we finally found to come out and work on it. Great we thought, get it fixed and back to washing. WRONG again. Pump was shot and the supports on the center drum were beginning to go. Okay how much to fix? We asked. $400 for the pump which could take up to two weeks to even get and up to a $1000 to replace the supports. OUCH!!!! Needless to say repairs were not done. Called several repair businesses to get a recommendation for a replacement. All came up with the same answer...... DONT buy another front loader. Reason: not built to last, parts are expensive, and some brands like LG nobody will work on. So we went back to the good old top loader and it is a Speed Queen and it has a 3 year warranty and according to all the repair people we talked to it is one of the most dependable out there. The best part it is made here in the good ole USA..... If you think front loaders are great look them up on youtube and see what happens when the supports go............ SCARY.

I am incredibly angry with LG products as well as their customer service. We bought an LG steam dishwasher from Best Buy and paid for install. After around 2 decent years, we received an error message. Contacted LG immediately HOPING they would send someone out as we NEVER called prior at least to look at it. They hire local subcontractors so I was charged a $75 fee just to take a peek. I was told the dishwasher wasn’t level and the drain line needed a bigger loop to drain properly. Thank you and on his way. The dishwasher performed for about 5 cycles and three weeks later before last evening rinse cycle that flooded my brand new kitchen and theres water all under the floors. Ill call again but I am not sure I am going to get anywhere. TERRIBLE product. Terrible service. A big fat F from me. Now I have to hire Servpro to come out and dry the floors... rip out my brand new flooring... I am out of pocket for way more than the dishwasher cost. They should have a class action suit against them. I am sure we all suffered more than just the cost of the dishwasher!

All my appliances are from LG like the microwave, washing machine, dryer, and dishwasher. Everything was okay so I picked an LG refrigerator too. The experience with the product was good until it started to get some problem. The insurance company refunded the money for the refrigerator but I was without a refrigerator in my house for over a month. After this experience, I should get a Samsung because I dont wanna get another problem like that.

We bought a new LG Washing Machine from Lowes in March 2015. We have already had problems with the machine. Now we are getting the message E6 which means we have a clutch problem. We have had to wait a week for the service call. Very disappointed with Lowes and LG.Updated on 08/14/2015: It seems as if we are nothing to Lowes or LG. The repairman showed up Tuesday and now has to order parts. These parts are a clutch and PC board. Lowes and LG has no idea when the repair company will receive the parts. We have now been without a washing machine for over 2 weeks. I will not buy another LG product nor do business at Lowes unless it is an emergency. Thank God we do have a 5 year warranty on the washer and dryer.

I have purchased a new refrigerator from LG distributor. I have registered a complaint under RNA** for the refrigerator not cooling. After so many reminders, the problem is still unresolved therefore I am facing a crucial problem. Please sort out the problem on top priority so that I will continue to have confidence with LG products.

We are having a problem with our ice maker. The dispenser flap fails to close and the ice freezes into a lump and plugs the discharge chute. The refrigerator is less than 5 years old and the parts to repair the problem are no longer available according to the LG tech who came out. Further they charged us $125 for the call to tell us they cant fix the problem. This is our last LG purchase.

The ice maker/water dispenser has never worked properly. It was replaced during the warranty stage. Now theres a crack in it where the water fills up before going into the trays inside. Water is constantly leaking out the dispenser. The ice maker freezes up and to get it out to unclog it, you have to yank really hard since its frozen in place by the water that leaks out. The door is being ruined due to the constant water leak. Also, the plastic veggie/meat drawers are both cracked. Really thin edges on them. Just yesterday, the plastic cover on the edge of the shelf came off and wont stay on anymore.

When you push bake oven comes up at 350 degrees. The key pad wont let you change the temp. In fact, now I cant even set the clock. Never, never, never buy an LG product.

If I can reach out to one person to keep them from making the same mistake and buying a $5000.00 kitchen full of LG paperweights. The fridge has gone out twice. The icemaker leaks, the freezer frosts up, handle broken, and freezer door off track.. The split oven doesnt keep temp. Will burn everything if you dont watch it. The dishwasher and microwave is ok so far. If you have a LG linear compressor fridge do not stock it. Never know when it will quit. So disappointing after saving for so long to afford a new kitchen and end up with scrap metal.

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

Purchased thru JC Penney Sept 2017 and bought extended warranty. Freezer began accumulating snowy frost and gaskets molding around French doors. Contacted LG and service thru A&E quickly arranged. Took 3 visits due to wrong parts shipped but I was pleased and wrote positive review. Then after a couple of days, same snow reappeared and freezer drawer stuck. A&E came again after hours (did not go thru LG--I had his cell and called) and heated drawer to unstick. By 11 pm same day, drawer stuck again. Called LG, scheduled another call. This time man said middle hinge piece between doors needed replacing so ordered, waited, another call to install. Same problem recurred. Called LG in tears, asked about replacement or lemon policy and was told LG needed details from repairman so I waited over a week, heard nothing, called LG again and there was nothing to indicate that LG was supposed to do anything so I had wasted another week and 1/2. I was EXTREMELY upset and LG agreed to send a repairman from another company so a man from Keiser came and said the entire freezer drawer (not the inside but the whole thing) was out of alignment or something and he adjusted. It has been a couple of weeks and so far so good. We have LG washer and dryer set and were very happy with the quality which is why we purchased the refridge but dealing with LG, trying to understand the heavy accented folks on the phone, not following thru, making me feel desperate AND the mere fact that the fridge had such issues after less than 2 years has completely shaken the confidence I once felt.

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

We remodeled the kitchen, went to Home Depot and bought everything there. The quality of the LG refrigerator is not too good. It was a terrible experience. Maybe we got a lemon. They came out, got it and repaired it, and it’s leaking. They told us to get rid of it, and we just haven’t gotten rid of it yet cause they took the tag off it. They replaced everything in it. They paid us off on the refrigerator, and now, we got another one.

This is the worst dishwasher I have ever had in 43 years!!! It consistently does not clean the dishes. I have to run the hot water in the kitchen sink, turn on the high temp rinse cycle and after all this, the dishes are still not clean!! I paid 1300$ for this junk. Will never buy LG again!!!

In less than two years it failed after a power outage. We replaced the tiny fuse, deliberately hidden to make repair very difficult, and installed surge protection. A year later, it no longer cools properly, either in fridge or freezer sections, underscored by its inability to make ice. It is very sad since the design itself is good... but the electrical and technical components are not worth it. Buying a new fridge this week, it will NOT be an LG. We used to have an LG microwave oven as well, it was truly odd. The child protective device prohibited basic usage by adults. We also replaced it with another brand.

Bought the LG front loading washer 4 years ago. Thought it would be better and more cost effective. I have been fighting a losing battle with the rubber gasket from the first year of use! I have followed all the guidelines; keep the door open after use and dry the folds in the gasket. I even leave a small wash clothin the gasket to soak up the water. I use the different products made for cleaning these washers (tide, etc.), but still the black mold and also the odor from the washer is really bad!!! It also takes 3xs as long to wash clothes, so I dont see the saving; maybe use less water, but using more electricity to wash! And, the spin cycle is really loud and the vibration is so bad, that it shakes everything from top of washer to the floor! Wonder if the gasket could be replaced? I will definitely, go back to buying a top loader, as this has been a huge disappointment! S/N 007KWGG06175 Model WM2050CW

Found incompatible the LG circuitry with Watts Intelliflow. Once the Intelliflow removed and plumbed directly to inlet valves, problems resolved. The issue: Intelliflow solenoid shutting off the water supply due to intermittent signals from the LG Washer. The Watts Intelliflow Trouble Shooting Guide warns of circuit incompatibility. Believe the clothes not getting clean issue also resolved. Two-loads completed without incident. Live and learn.

Gas range stove igniter went after 3 years. Only one service technician (outside company) in our area. Called Sept 15, booked service earliest Sept 22nd. They arrived and said they needed to order a part (we already told them what we needed). Called several times to get a date for repair with little to no response. Called LG - this is the only technician they have. LG called and I have to wait. I am at their mercy. Service Technician showed, called complete and product serviced and working. Not the case. Oct 1st LG have stated the repair company will not be available this week but will call and hopefully next week. Product is only 3 years old. This is the most they will offer in service. 3 weeks or more without a working stove is acceptable to LG.

I purchased Stove LRG30357ST and called about a problem with what seems to be stainless steel knob controls that melted off. Turns out, the knobs are plastic with some type of foil around them. They want 70 dollars each to replace and there are five knobs. We will buy a new stove before we pay 350 to replace knobs with cheaper knobs.Second problem has happened three times in the past two years and 11 months. Somehow, the knob gets turned in the on position either by accidentally knocking it or maybe the knob fully turning the burner into a safe position. We were thinking maybe our body was hitting it when using the above microwave or simply not turning off all the way. Normally, they make a clicking sound when its calling for gas and not lighting. We shook it off as a freak accident the first time. The second time really got our attention and we gave the kids a lesson on what was going on. The third time, we both were working and the kids microwaved some popcorn and must have bumped one of the burners. We have no idea how they could not have smelt the gas odor but it was so scary that we made another call to LG. We hope to here back since we have no choice but to get a safer stove.

I have only compliments and no issues whatsoever with 2 sets of LG washers & dryers purchased new at Frys. This review concerns the quality of the washers & dryers themselves, as I have not had to deal with customer services at all, having no repair or return. Had I read the numerous horror stories on this website I would probably think twice about LG appliances. However, I have absolutely no problems with my LG washers/Dryers. The first pair, purchased in March 2011 were front-load 4CF washer model WM2101HW, and WM2101HW, electric dryer. This set still works perfectly at my exs place. The second set, purchased 11/2014, were top-load 4.7CF washer model WT5070CV, and DLE1101W electric dryer. This brand new set works great - the washer has a huge capacity with a short, stubby agitator at the bottom. However, I miss my old LG front-load washers advantages: it uses less water yet cleans clothes slightly better, it is much gentler on clothes hence producing little lint if any, and it washes bulky loads such as pillows better because, having no agitator, it just tumbles the load over and over. So far so good, knock on wood.

While working for my employer on the 9th floor, I smelled an electrical burning/fire coming from our snack room. I wasnt sure which machine it was coming from (snacks, soda, countertop water dispenser, coffee maker, or refrigerator). I later learned that the clock on the LG microwave was out and it was humming. When I opened the door of the microwave, the rotating glass was broken in pieces and the microwave was extremely hot like an oven. I immediately unplugged it, reported it to the leasing office and they notified the fire department. We are not replacing this microwave with another LG.

Wash machine about a year old died. Most of the time the machine washed clothes for a single man with a white-collar job. So very little clothing once every couple weeks and certainly not soiled at all. Service took 3 weeks to show up and then told the machine is junk by LGs own serviceman and then told part to fix it is discontinued! On a 1-year-old machine? Then constant runaround from LG about a proof of purchase (which I do not have). The machine was purchased at Best Buy with a Best Buy gift card so no credit card or check or other means of proof. Best Buy says they cannot trace gift card purchases. The machine has a 10-year warranty and I only know this because LG told me I registered the machine with the serial number on October 10, 2017. THEY KNOW the machine was purchased and registered for the warranty! I didnt steal it! You cannot walk out of Best Buy with clothes washing machine hidden in your pants pocket! So they know when it was purchased and where it was purchased from. They (LG) have a record of all serial numbers and where they are delivered. Now they refuse to honor the warranty.

Updated on 08/12/2019: I posted a review of LG refrigerator here a while ago. I described how shortly after the warranty ended, it needed a circuit board replaced and every shelf cracked. LG responded to me claiming this was unusual and they wanted to take care of it. They asked me for more and more information, model, serial number, date of purchase, photos, etc. This went on for several weeks. Finally they responded that the warranty was over and they owed me nothing. But they already knew this since my review already mentioned that. So the only reason they responded must be to give others the impression that they stood behind the products when they actually didnt. It was rubbing salt into a wound. I thought readers should know. And LG, dont bother responding. I wont fall for it again.Original Review: I think all refrigerators today are junk and this one is no exception. Shortly after the warranty expired, it needed over $200 in repairs (circuit board). It has a top freezer and bottom fridge. When you put your hand over the space between them, you feel the cold air escaping. Most of the poorly constructed shelves have cracked but I have been told this is standard on any brand of fridge. The shelves cost almost as much as a new fridge.

Cant believe this company can keep running this way. Service department unhelpful!! Washer barely 5 mo. old. Called a week ago for appointment was told scheduling would have to call back it would take 3-5 business days. NO call. Called Saturday was told A&E could come & repair on 26th. Said No way. They are awful and have to keep coming back somehow. Out of that conversation they made the appointment with A&E. Really. So called today to get more runaround. Waited on hold for 20 min. to talk to a supervisor who was EXTREMLY RUDE!!! Only to be told we made that appointment with A&E even when I told him we never did. He ignored me so much for customer being right. Then he put me on hold for 20 more min. to cancel that appointment and put me on a list for a scheduler to call me back for an appointment another 3-5 business days. But now they are not giving me runaround according to the supervisor!!! But lo behold today they called me with an appointment for Saturday AM. I am overjoyed. We will see what Saturday brings but LG customer service is the worst I have EVER experienced!!!

My old gas range died recently, so I decided to buy a new LG glass top. It cooks fine, but I would NEVER buy one of these things again. Stains on the cooking surface are impossible to remove. I have tried all the recommended procedures and nothing works. Shame on this manufacturer for releasing a product with a defect that they MUST have known about. Do yourself a favor and look for something else.

I hate to complain about products, it is not my nature to do so. The ice maker in our new LG LFX25974 is as poorly designed as I I could possibly imagine. The ice tray will not always break the cubes out of the tray and drop them in the bin. It rotates upright and then overfills with water which overflows the tray and when it freezes again, the tray is frozen in place and will not dump the cubes.When the freezer goes into the defrost cycle it cause the cubes to thaw on the outside and then they re-freeze into an ice bridge. There is no fix for these problems even though LG will drag you through a troubleshooting process. They know it is a poor design but refuse to address it. The best solution is to not purchase a built in ice maker. You will cuss this thing all the time if you try to use it. I would have given them a better score if they had been honest with me, which they were not.

Just as my warranty expired it broke down! The compressor went out! We were without a refrigerator for 4 weeks. I’m so disappointed with it, but I’m stuck with this unit. We are on a fixed income and can’t buy a new one!

My French door fridge has not been cooling (top, not freezer) for months. Set at 34, stays at 40 +! 5 service calls. It is, in my opinion, defective. Would not buy LG again. Never had problems with previous brands - NEVER!

Purchased a WM2801HLA Direct Drive front load washer & matching gas dryer (new) in April of 2010. In the 7 years of ownership, the LG Washer has had 2 drain pump failures, 1 circuit control board failure, and a Spider Arm assembly failure (due to preventable corrosion). The 1st drain pump failed under extended 5-year warranty, as did the circuit control board. Everything else has failed on my dime and my time. The failed spider arm also took out the Balance Assembly Ring by tilting the tub, thus making contact with a fixed component and rubbing a hole in the liquid filled assembly ring - which drained the ring, rendering it noisy as a tank & useless.Our machine started making some warning sounds in the spring of 2017... Which I thought were the bearings. Being as the seal & bearings are a regular fail point, I ordered seals and bearings and pulled the machine apart. Turns out it was the Spider Arm assembly which had corroded to the point that only 1 of the 3 arms was still intact holding the drum to the support assembly. The bearing seal and bearings were still fine (although replacing the seal when you are in there is a MINIMUM to prevent future bearing failure).Just for good measure, the 2nd circuit board is now also behaving in a similar manner as the 1st one did on its way out (you cannot power up the machine without unplugging it - wait 30 seconds - and plugging it back in). This circuit board problem comes and goes, but it is not uncommon for the LG brand (do a YouTube search for LG washers failing to power up). The Spider Arm failure was due solely to using an unpainted aluminum part (spider arm), bolting it to a dissimilar metal (stainless steel drum) and exposing it to both electrolyte (soapy water, baking soda) and acids (vinegar, bleach, cleansing tablets, etc). Shiny piece of crap is how I would describe this LG washing machine. In the 15 years since Front Loaders became fashion statements, I am not aware of a single Front Load manufacturer that has corrected this spider arm fail point (its a guaranteed certainty it will fail with any sort of regular use) by either painting it in enamel, making it out of stainless steel, or abandoning the stainless steel tub for an enamel coated one. Its clear to me that this is a purpose-driven engineered failure of the washing machine. I was able to fix the machine myself (and new bearings/seals for good measure... As youre already in there) but most people cannot. Even so, it was $400 with bearings, seals, balance ring, spider arm, and enamel paint for the new spider arm to prevent corrosion thereof.When the spider arm fails, it is generally the death knell for the machine. To hire someone to fix is usually in the neighborhood of $800 (and several days to get parts/fix). Thats right around the price point of a new washer... And therein lies the motivation to junk a 6 to 8-year-old washer. Compare that to my 1996 Maytag Dependable care top load washer and gas dryer. 13 years of ZERO problems, and probably still going strong at my former house (left as part of the house sale). These front loaders could last just as long by making the terminal failures less frequent. I.E. Eliminate the Spider arm corrosion. Use higher grade bearings. Use a higher grade bearing seal. I will accept the circuit board failure, as its easy to replace. Although, there should be no need for that either if the circuits are rated for automotive use (high vibration).Ditto the drain pump failure (its downright delicate looking) but its $50 and I can change it rather quickly. Unfortunately, given that all the manufacturers are using price as the lowest common denominator, its unlikely that any single manufacturer will step up their game. If manufacturers build a better machine, theyll have to raise the price as turnover falls.A couple of takeaways Ive learned: Dont stack your washer/dryer - It makes them a nightmare to service (and these new machines demand servicing). Front load washers are crap. I believe you can eliminate the spider arm by going back to a top loader. Become handy - You need to be able to diagnose, disassemble, & repair these crappy products yourself to extend the life thereof.

I purchased an LG refrigerator with french doors and bottom freezer in April 2007 from Best Buy. Model #LFD22860TT and manufactured in Mexico in 2007. It had multiple problems ranging from the seals of the doors tearing, the clips to keep the doors closed breaking off, the digital panel on the left french door not displaying properly, the ice maker not turning off and, most recently (yesterday), I found the light bulbs in the fridge did not turn off.The heat of the light bulbs burned the casing. It melted the casing causing it to fall off. It was also warped, as was the top of the fridge. A lot of the food in the fridge was melted and spoiled. I called LG regarding the issues each time and was advised that they were not under warranty and would have to be replaced at my expense, except for this last light bulb problem.I called LG and they gave me the number of a local repairman to call and indicated they would pay for the repair caused by the lights. The repairman came the following day and advised that the unit could not be fixed back to looking new. He could replace the light fixture and the cover but that the cover would not be the same and would not fit properly.He was going to call LG to see if they could possibly replace the fridge since the problems couldnt be repaired. He will call me back once he has an answer.

Bad Service - 38 months old French Door with dual ice makers and the in door ice maker fails. It makes ice but cannot seem to get them to fall when it turns to empty without getting stuck and making a clicking noise. I called LG and they connected me to an LG authorized service center 70 miles away. The service center called the day they were to arrive and asked me how I was going to pay. I asked for an estimate and was informed that ice makers cannot be repaired as LG does not fix ice makers but only replaces them for a cost of $500. The reason that was provided is they are made in Korea. What a bunch of BS from the authorized service center. I just canceled the order for all LG products on the new home going up. I would not take the chance with their product again.

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

I have bought an LG Range. Everything was fine until now. My start button has completely stopped working. I have called all, but all appliance repair shops in my city all say the same thing - do not buy LG products and that LG refuses to sell parts to repair shops. I called LG to have some guy who I couldn’t understand from Pakistan or India try to help me. Then, I was told it was going to cost me over $200 to fix it. This is a $1,500 stove I bought because of high consumer report review. I will think twice next time I buy an appliance, and it will not be LG.

LG LMX225964 French Door refrigerator - I wish I could rate this product as a minus 100. I have never made a worse appliance purchase and will NEVER buy LG again. This French door refrigerator is less than 6 years old (purchased from BrandsMart) and for the last 1 1/2 years Ive received Error IF every couple of months. This means the ice maker fan is frozen (AGAIN) and I have to remove all food from the refrigerator and freezer, put it in the garage refrigerator, and thaw out the unit. Although this process is reminiscent of an older, simpler time it is more than aggravating. I would replace the ice fan assembly but that part is no longer available and there is no replacement part (so much for making repair parts available for 7 years). LG lost a large class action lawsuit on a number of models having a similar problem, but alas my model was not included. (The law firm that handled that case is Callahan, Thompson, Sherman Caudill LLP, http://ctsclaw.com.) This may be the weekend I finally test-drive the sledgehammer on this poor excuse of a refrigerator.

I had purchased a LG Front loading Machine. The installation Technicians arranged were Pakistani Drivers who are unaware of Machine Programme. The Machine was left out with an error. The next day I did visit the LG showroom to state the problem and take back the machines. They agreed to take back the machine due to bad services.

The Washing Machine actually adds minutes and takes forever. We are careful to balance the clothes and only fill half-way and this damn error code keeps flashing. The machine stops and fills with water. Service people are useless. We just bought this machine a few months ago. Now my wife and I have no choice but to do our laundry at a Laundromat. DO NOT BUY THIS MACHINE. It is a piece of crap.

I purchased an LG Dishwasher LDP6797ST on 1/27/18. On 1/21/19 just 6 days before the warranty would have expired the dishwasher wouldn't power on. A day later it powered on but wouldn't function properly. Scared I would have warranty expiration problems, I quickly purchased an additional 2 year extension and sent in a service repair via LG website. Two days later they contacted me and tried some troubleshooting over the phone. It didn't work so the rep said someone would contact me. The repairman contacted me 2 days later and said he needed to order a power board. Two days later he called and stated he was coming to repair. He showed and made the repair and the dishwasher has been working flawlessly. I also have had an OLED TV for 2 years and never experienced any problems with it.

I bought this machine in March, 2016. I got a 10 year warranty and that was a selling point. Ive followed the manual to the T. I clean the water filters, tub clean every month, etc. So I am doing my due diligence. However, since the day I got it it hasnt done a load the same way twice no matter the setting. It doesnt use enough water and ruins clothing. I have a very bad back so I had to put a short hose to connect to my slop sink because it was taking a toll on my arthritis. It cannot even begin to do a heavy duty load! I always have to add more water to every single load so that nothing gets ruined. My old machine was 20 years old and did an incredible job compared to this piece of junk. I bought rubber foot holders to make sure it didnt move around which did work but the machine itself is useless. My husband has to wear fire retardant clothing to work, which is extremely expensive, and even when I add water it continues to destroy these from clothes faster than Ive ever seen a washer abuse clothing. The load sensor is useless. Its just there for bells and whistles. There is supposed be an app to tag on to the machine to do smart diagnosis. There is no such app available anywhere. But it says there is and gives step by step instructions on how to do it which takes up more pages in the manual than anything else in there. But its just filler to make it look good. This was a selling point I liked too, but as I said, its non-existent. Ive tried contacting them a few times but I dont get any response. None. I need to either get them to replace this with something that actually works or return my money. I should have bought the Samsung like was going to initially. Every time I try to use the Bulky/Bedding cycle it fills the tub to the very top and Im always afraid its going to overflow. Even if its not a big load it fills to the top. Now, this is supposed to be a high efficiency machine but I hardly call that efficient at all. I need something that works. On top of it all, I bought at H.H. Gregg near me which isnt even there anymore and I refuse to let them come look at it just to tell me I need a new main board, which seems to be the reason for everyones problems, according to all the reviews Ive read. LIFE IS NOT GOOD WITH THIS MACHINE! I need real help here. If anyone can suggest something positive that might get me a new machine that actually works, Im all ears.

I liked the stainless steel and the LG brand. It did not disappoint. Which one is the best appliances Ive ever owned in my entire lifetime. The refrigerator is side by side chrome MID level fridge, better than most at 2 so I stay separated nicely. It has you can adjust temperature for different parts of the refrigerator, you can actually maintain different cooling. It was great. Wouldnt change anything. I really like the way it looks but Im not sure I like the fingerprints all over all the time. It seems like no matter what you do, you always have them.

Purchased 11/2014. I had three repair calls with one replacing a motor. Energy efficient, its not. More money spent on detergents, water electricity and the guilt of wearing half clean clothes to my satisfaction. Looking for new washer.

Our LG fridge over here in Florida, has required 2 compressors. The compressor they replaced stop working 18 months later. I now have to pay out of pocket and lose out on groceries for the week during this pamdemic. The fridge was purchased in 2015. In 2017 compressor was replaced. On 9/23/18 same replaced compressor broke. Now again 4/22/20 and compressor is outbagain. I called LG and they gave me numbers to call on my own. AS Im now out of warranty. This is totally unacceptable and I can see why there is a class action suit against this company. I will be posting on all social media how LG handles its customers on an item they know is flawed. Hopefully I can deter others from buying LG refrigerator.

The refrigerator (LFX25976ST) isnt working. It has been two weeks without a refrigerator. LG and Best Buy wont honor warranty, which states if not repairable, LG would replace the unit. To receive the replacement, I would need to pay about $1000 due to the fact that the unit I purchased from Best Buy was on sale and an opened box item. Best Buy did not mention that due to it being an opened box item, if the unit failed, I would have to pay the difference between the cost of my unit and the cost of the replacement model.

I bought this washer from Conns 2 years ago along with the matching dryer. I bought it on the recommendation of my nephew who had the set. I guess he never used it otherwise he wouldnt have recommended it to me or 2 of my sisters or he flat out hates us. My 2 sisters have already sold off the washer for cheap on craigslist and bought GE products; I will be doing it the same thing soon.This POS gets off balance even when during a Tub Clean which is done when the washer is empty. It can take hours to complete a load as you have to babysit it to make sure you wont get the UE code; when that happens it will fill the washer with water and try again, over and over. When I can get a load to go through a cycle completely without an error code I feel like I have won a prize. I do know that the best way to get a load to complete is to fill that sucker up! Small loads will continually go off balance until you reach the breaking point of pulling out most of the wet load and spinning it out by sections. Ive done this too many times to count but I wont wash baby clothes with the regular laundry.Oh yeah, when the machine had to refill and refill with water, the detergent and softener dispensers get filled with water even after the load has completed so when you go to do another load and pour the product in, it releases into the load immediately as its full of water. I now have to check that the drawer is empty before adding in the detergent, if not then I have to shake and open and shut the drawer rapidly to clear out the excess water.If you have small children be aware that they can climb in the drum and if they have accidentally turned it on and closed the lid, they are going for a ride! My 7 year old daughter and her friend did this to scare me only it backfired on them, the machine started despite the fact I had the child lock enabled. The lid would not open even after being unplugged, the mechanism jammed. We had to break the lid to get the girls out before they suffocated. Needless to say they were the ones scared beyond belief and mostly unhurt except some scratches and bruises. The drum is HUGE, 2 kids fit in there along with half a load of laundry! LG replaced the lid and said they would work on the child lock aspect and get back to me but I havent heard a thing from them.I dont think it cleans well either, Ive pulled out crib sheets and they still have spit up on them which is gross. Because of the way the drum agitates, items usually end up balled up or tangled together so not everything gets cleaned. On every load I usually set it to the soak cycle so I know everything is getting wet; when I forget is when I find stains that should have come out. Buy any other brand than this one, Im buying a GE even though they are loud machines. This is a quiet machine, you dont even notice that its refilled the washer in the rinse cycle for the past four hours straight as the UE signal doesnt always come on.

I purchased the LG WM0642H from Home Depot on Feb. 12, 2007. We were told it was the best and most efficient energy and water saving machine. It has left the towels dirty and musty/moldy odor. The towels can only be used one time and they have to be washed again. I use all the right HE products. I quit using liquid Downy, thinking that was the cause of the build up.I use the washer cleaner that Tide makes and it does no good. All these products just cost more to operate the machine. We have the vibration in the adjoining rooms that shake the walls, during the spin cycle. We paid for an extended warranty that ended 2010, but when I had them out during that time, they couldnt find any problems. They just reprimanded me to use the HE products; although that is all I use.Truly, when is this product going to be taken off the market and the truth be told? I will certainly use the word of mouth to all that will listen. This is a blight on America to sell something this inferior. The next machine I buy will be the tried and true top loading with plenty of water and it will surely clean the clothes.

Updated on 08/21/2019: This is an update to my previous post about my 3 year old LG refrigerator. LG tech was great but could not fix my refrigerator. He replaced the compressor and left saying it will take some time to cool. The next day it was hotter than before inside. I called him and he came back next day to find a clog and a broken pipe. He had me send the original receipt. He submitted it to deem the fridge unable to be fixed and needing replacement.Apparently, the entire process can take up to two weeks... so I am to go without a fridge for that long. I purchased a mini fridge, but I’m sure LG will not be reimbursing me for that either. As well, LG ONLY reimburses you what they deem the refrigerator is now worth, since it is 3 years old. Yet, I have seen statements by LG in warranties and online that are misleading about this “replacement”.Lastly, I have a dead, large refrigerator sitting here and no information on LG picking this up. Even if I wanted to go buy a replacement prior to LG getting through their long approval process AFTER the tech explained it all, I can’t!!! I am single and have no way to remove it. LG - You owe me the money that I spent on this refrigerator just 3 years ago, plus the cost of the mini fridge I had to buy. And you need to remove this worthless fridge this week! I have never had so many issues with a refrigerator (even 10yrs old), much less all of the trouble I’m having to go through for this lemon product I was sold!Original review: It seems my refrigerator will fall under the same bucket of consumers that have started the class action lawsuit! I bought the LG Side by Side Refrigerator in Stainless Steel in May of 2016. It has suddenly just stopped cooling. Opened my freezer to find melted food all over and had to throw out hundreds of dollars of food from the freezer and fridge!Contacted LG on Saturday and they said I only have warranty to replace for 1 yr. Some parts are warrantied for 5 yrs and some 13, though. The rep was scripted and seemed annoyed if I asked any questions about best temperature, etc. So, not a great experience with their customer support after their appliance fails after only 3 yrs! She did give me a “courtesy” one-time free service call. But, who knows how much it will cost in the end, nor how long parts will take.I’m fairly certain the compressor went bad, due to the symptoms and fact that coils are cleaned. The model I bought had the linear compressor - which I was sold on by Home Depot as being great per warranty and reliability. Upon now reading the class action suit that’s ongoing... the issue is these linear compressors failing at 3 yrs on average!I will never buy an LG appliance again! I bought their washer and dryer and the dryer stopped working in 1 yr and 1 month after purchase. That also required repair and I was without a dryer for over a week. I’m single and facing upcoming lay-offs at my job. In all my 44 yrs, I have never had any issues like this with a refrigerator, or dryer (even at 10+ years!). I have already lost money from all my food going bad and expensive medication for my pet has also gone bad! LG can’t get anyone out here until Tuesday. They need to do the right thing for customers that experience this with faulty parts, or appliances... without a lawsuit, or hassle!

I got it on sale at a home improvement store. Plus it seemed to have everything on it to meet my needs. Price was very good. This was a pretty good refrigerator I suppose. It kept everything fresh and cold. Froze up the icecubes good enough. I would probably buy another if needed in the future. I didnt like having to bend over so far to retrieve food from the bottom pull out shelves. I have a bad back so... I also recall the ice machine getting stuck every now and then which was frustrating.

LG came through by covering the repair of the faulty linear compressor and PC board. Although its only been 1 day since the repair, the fridge is cooling again. Were still out the lost food and in the interim had to buy a small fridge to salvage some items and for our basics while we waited.

The knobs on the oven are not safe and are a fire hazard. All you have to do is lean against them a tad and the eyes will turn on. If you have children or animals you do not want this oven in your house. DO Not leave any items on the stove top because the knobs are so sensitive you will start a fire. They need to recall and fix this issue before a fire from this stove/oven causes deaths.

We bought a LG gas conventional oven (model or serial # LG LRG3095ST) from Frys on March 13 2015. We did not open the box until today march 27 2015 and found that the door of the oven got one hinge loose... that mean the door is only connected to stove by one hinge and the other side is hanging when open. And there is a big dent on the stove... We rushed back to Frys in the city of industry to exchange it or return it... but we were told they wont accept our return or exchange. The return department at frys gave us the number 1800 243 0000 to contact LG to settle the problem... so we called LG and the LG operator told us that there is nothing they can do. I felt like it is not fair to us. We paid for a brand new oven and got a defective one and no one seemed to be willing take a responsibility for that. We are stuck with a defective stove. The service was very bad. We were actually told by the manager step out of my store, the exit is that way! twice. We would like them to exchange the oven or refund my money.. Thank you very much for your kind help.

We purchased our first LG fridge in 2013 and then it was working great at the time. Got a second one for the cabin in 2017. Well... The 2017 broke and it was the compressor and this weekend the 2013 cap out, no more cold air... Probably compressor too. I certainly hope that LG will do something about their problem. Very disappointed.

Since day three of the installation its been malfunctioning, after seven times that theyve came to check supposedly they dont find anything wrong, my food rotting, theyve done some repairs, Ive been complaining I dont want this refrigerator because its been malfunctioning since the beginning (rotting my foods). Nobody has solved this problem for me, I want my money back or a new fridge, I bought it January 2019 brand new. I dont not recommend it at all. Too pricey to not end up working. I regret this purchase.

In just 5 months my LG 471 liter refrigerator has stopped cooling. The technician have come twice and are still trying to figure out the problem and its my 4 day without refrigerator plus they are not fully equipped. I am having the worst experience ever and highly disappointed with such a expensive product. All my food items have been spoiled. When the product was delivered that time too there some damage in the handle. We never expected breaking down of such a expensive product merely in 5 months.

Purchased top loading LG washing machine. Only two years old and it is rusting all around the bleach dispenser and starting to show in other areas as well. When I called to complain they said I must have spilled bleach around the area. I do not use it often but it is for BLEACH! Said it is a cosmetic issue and not covered! Ridiculous!

LG cleans fairly well, but if dishes sit they get moldy. Its quiet when running. Quiet. Would like to have had the racks designed differently to accommodate more sizes of dishes and glassware. White, plain. The brackets supporting the dishwasher broke within a year so my dishwasher is without the side supports that hold it in place. When the dishwasher door is opened, the racks all slide forward and the lower rack goes off the tracks quite quickly.

I purchased an LG LRE30451 In 2006. No problems until recently. The stove would not turn off. You had to either be able to 1. Pull the electrical cord from the wall or 2. Turn off the circuit breaker to get it to turn off. At that time I was not aware of the recall on the stove. The next day, you would get burners that would not come on or you could not control the temperature. I found that there is a factory recall for these ranges for this very problem and that they are a fire hazard. I contacted LG and they told me that it would be 3 to 5 business days for them to get back to me. (Meanwhile you can not to use the stove because of the fire hazard). On the 5th day afternoon, still no contact so I called them. I was told that there were no notes in my file and that they would get someone on it immediately. After numerous calls back and forth I was told they made me an appointment for repair. This was 2 weeks out. They did not even check to see if I was available or not and could not give me time. I asked for the number for the repair facility they made the appointment with and after several calls back to LG they gave me a good number. This repair facility A & E Factory Service stated that they only do service in my area on Thursday and Friday. Someone had to be home from 8 am to 5 pm. Do they not realize people have to work? When I told them no one would be home, they suggested I contact LG to get someone else. Thus yet another call to LG. I was told they could do nothing else that this was the only repair facility in my area. I told them this was unacceptable and I wanted to speak to a supervisor.Well they put a guy named Cortell on the phone. This was as useless as the last bunch I spoke with. He proceeds to tell me that basically it was not his problem I was not available and that they could start the whole process over looking for a different repair facility. Now, I was already told, This was the only repair facility in my area. When I advised him of what I was told prior he stated that I was told incorrect information. I asked how long it would take and he said just to locate a facility was another 3 to 5 days. You’re kidding right. Remember, cannot use the stove due to the fire hazard... When I asked him if LG was going to pay for my husband and I to eat out he stated no. When I told him I would continue to use the stove and if my house burns down it will be LGs problem. He then told me if I continued to use the stove knowing it is defective, it would be on me not them. Needless to say, they expect me to go approximately 1 month without cooking! When I told him they could just replace the stove he stated, We are not going to do that, your model is from 2006. Now just like other people stated you normally have a stove that lasts 20 years before it goes bad. LG products do not last and when you do have an issue their customer service is horrible and they do not care! I am still waiting for the second round to start.

I called for service when I realized my freezer/refrigerator was failing and instead of having service immediately available which could have saved my perishables, it took over a week to get repairs. The repairs consisted of an inspection, ordering of parts and finally the actual repair. Meanwhile, hundreds of dollars worth of food all had to be thrown away. The loss of food compensation based on the size of my refrigerator (24.5 cu ft) was $150. Ridiculous. One health supplement alone was $40, not to mention the custom (and very expensive) food I was storing for my dog who is slowly dying from kidney disease. This was my second LG refrigerator and it will, unfortunately be my last. The bottom line is, forget the ratings on the bells and whistles for a new refrigerator—check out how long a refrigerator actually lasted and *then* make an informed decision.

We purchased a LG front load washer and dryer few years ago and at the present time we have replaced three pumps and numerous other hoses (Dryer is working fine). As of 1/21/14 the washer again has failed to pump out the water so now I assume I will be buying pump 4! The only good thing is that the serviceman is here so often I no longer have to pay for service calls! I will never buy another LG product and tend to tell everyone I know of the problems I am having with the washer. Hopefully they will get it right soon!

This is a review of the LG customer service experience for a repair of an LFXS29626S French Door refrigerator. We woke up Christmas morning to find the 3yr old refrigerator was no longer cooling at all. Reviewing the warranty showed that the sealed system was still covered, so I placed a call to LG customer service. While the customer service phone rep was quite friendly/understanding and professional, thats where the enjoyable experience ended. Net-net is that after 4 months and 5 separate repair visits from 2 separate 3rd party repair shops, many phone calls, much lost time and spoiled food, the unit is still not functioning as expected. The unit was cooling properly after the 4th visit, but now the unit sounded like a leaf blower all the time. The final fix was more of a hack that only partially addressed the noise issue, but they say that it falls within spec tolerance.I called LG and requested escalation. Upon speaking to the escalation manager, I requested that they replace the unit since it was not actually fixed. She was very firm that the company had a process that must be followed and that they would not replace the unit. They offered a minimal reimbursement for the spoiled food, which would nowhere near cover all that we had lost. Either way, we have not received any reimbursement. At this point were going to put the unit in the garage and purchase another refrigerator - something other than LG. The thing that the company (especially the escalation manager) didnt seem to grasp was the concept of total customer value. Not only will this experience keep me from buying LG refrigerators in the future, but since they also sell everything from washers/dryers, to TVs, to cell phones, I will look elsewhere for many products. The marginal cost for them to simply replace the refrigerator would probably have been around $600, but instead they likely spent more than twice that on parts and 3rd party repair services. When you add that to the future lost revenue it was simply a bad business decision that could have been properly remedied in order to keep an affluent customer.

I have just ordered a replacement lint filter for the second time since I’ve had my LG dryer. The top right corner lifts up and attaches to tops, strings, other clothing and rips them and destroys them completely. I’ve tried to ignore it on occasion until my kids start complaining about their clothes as well. I wish we could get compensated for the amount of money we’ve lost in having to replace items. I hope my next order for my replacement lint filter comes soon.

My 3-year-old LG Refrigerator has a failed linear compressor. Apparently this is a known defect since 2014 which was before this refrigerator was purchased in 2016. There is currently a class-action lawsuit filed against LG. I have received the run around from LG. I have called every day since 9/28 and have received a different story about how to get it repaired and if the part has been ordered and where it is in the shipping process. I have now been without a working refrigerator for a week with no end in sight. I have 4 children and 3 adults in my household. This is a HUGE problem. Short of buying a new fridge I have no recourse. No one can tell me when it will be repaired or when I will even receive the part. I do have a guy who will replace the part when I finally get it but every time I call LG I get a different story about where the part is and when it will finally be shipped.The process to get this part has changed with every phone call I make, as has the time frame. On Saturday when I called it was 1-3 days. On Monday when I called it was 3-5 days. On Tuesday when I called it was 7-10 days. Today when I called it was again 3-5 days and still has not shipped. Then I had Jenn from LG call and offer a mini-fridge until we get our part on Friday, but we wouldnt get the mini-fridge until Friday which is when she told me the part will be here. She then offered me $250 for spoiled food, which is quite inadequate since we had to go purchase a mini-fridge already and I am spending about $10 per day for ice to keep the rest of our refrigerated products on ice. She told me the part would be here by Friday 10/4 but when I called LG customer service today 10/3, the part has still not shipped and they said it would still be 3-5 days before the part even ships. Jenn also sent me a text and said I could text her at any time to get an update about my part. I have now texted Jenn 4 different times over two days and have yet to receive a response from her. I dont even know what to believe at this point. I think that contacting an attorney to get some recourse will be my next step. I am going to have to go purchase a new refrigerator since LG is incapable of getting my 3-year-old refrigerator fixed in a timely manner. Steer clear of this horrible company with horrible products! This is the second problem we have had with this refrigerator. The LG dishwasher we have that was purchased at the same time is now on its second motor. It is also 3 years old. Terrible, terrible products! Huge run around from customer service.

We bought an LG gas stove LRG30355ST back in 2009-2010 and after a couple of months, the knobs started to crack in the back and falling off. Have had to pay for extended warranty to cover the cost, 106$ a knob is crazy. They just keep braking because they are made of plastic in the back instead of metal. We are on our 3rd set of knobs now.

LG refrigerator, not cooling and freezer not freezing. It took 5 calls, put an inordinate amount if wait time to get a customer rep. Once connected, got referred at least twice (each call) and had to repeat, identity and issue to each rep. Over 2hrs.

Bought LG-LMX27626S. Paid almost $3000.00 for it in Jan 2016. The fridge died - not cooling and the same issue with the Linear Compressor like everyone else, there is no local LG repair technician available in my area or the whole island - I live on Maui. Call LG customer service and spoke to 3 person, two from Philippines and finally talked to someone in Alabama, she is as bad - she said, “We can send you the parts and you have to find your own repairman!” Hello. There is NO one to service LG fridge on Maui. I asked to speak to supervisor or management - she basically told me no and she told me LG management will NOT speak to the customers!. Worse product that I ever purchased - no more LG for me and rest of the Made in Korea products! I will tell all my friends and co-workers not to buy their products!

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

The lint cover protrude into the dryer instead of sitting flush. This protrusion causes the damage to my clothes and can also cause the additional buildup of lint. Which is a fire hazard. Very unhappy! After reading a ton of reviews sounds like I am not the only unhappy customer.

I purchased an LG Front Load Washer (model:WM2688HWM) on 8/19/06 from Best Buy, for $1,349.99, plus pedestal for $179, 2-pack of hoses for $26.99=$1,555.98 plus $101.14 for tax. My total payment was $1,657.12. In addition, we purchased the 5 year service plan from Best Buy for $199.99. Our total investment was $1,857.11. The unit was delivered on 9/15/06. Exactly 5 years and one month after delivery and 1st use in 2006, on 10/15/2011, our machine flashed tE on the display, and we could not use the machine, and we were out of warranty by 1 month. An authorized LG technician was called, and he came out, ordered a new thermostat, and replaced it on 10/24/11. 3 weeks later, on 11/18/11, the machine stopped, and again flashed tE on the display panel. The technician was not able to come out right away, so a new thermostat was installed on 12/3/11. On 1/31/2012, the machine flashed tE, is not working, and again I am waiting for the Authorized Technician to come. I called LG Customer Service this morning, (1-800-243-0000). The rep I spoke to was very nice, but could only give the answers he is trained to give. I then spoke to a very nice supervisor, who was also well trained to give non-helpful answers to the consumers. My first washer lasted 22 years, and it was not an LG. I never had a service call for a thermostat problem on that washer, but did replace it once on the dryer. At that time we were a family of 6. The children played sports. We did a lot of laundry, but the machine was made well, and I paid a fair price for a product that was predicted to last 20 years, but lasted longer. With all the laundry we did, I would have been thrilled had it lasted only 15. This LG has cost much more money. Our youngest was a senior in high school, and then left for college when we bought it, so basically I have done laundry for my husband and I, who dont get terribly dirty, and the machine was used 2 or 3 times a week. The repair man is now here, and the new thermostat he has installed is still flashing tE. He said he has spoken to the company, and was told that the problem could not possibly be the main board, that it has to be the thermostat. He is on the phone with them now. I will pay for another service call today, but as soon as I send this email, I am going to start researching and determine what washing machines have a better service record. I have been told that LG has such great technology, but what benefit is good technology, if it cannot be incorporated into a product that will work for a reasonable length of time?

Noisy $4,000 fridge! LG refrigerators are noisy. The linear compressor runs constant and makes a humming and ringing noise that you can hear from other rooms. The LG Customer Service is awful, and they give you run around when you call...on phone for hours! Do not buy LG - horrible experience, and no resolution in sight.

Almost one year ago I bought an LG wave force washer and matching LG clothes dryer from Lowes. I have had no problems with the dryer, but the washing machine has been a great disappointment. I have operated the machine according to the information given in the owners manual, and yet I have two serious complaints. One, the machine stinks like rotten eggs. Two, the machine leaves a dirty residue (which looks like crushed rotten leaves) on my laundered clothes. It has ruined some of my clothes so I am having to wash by hand.

Im another compressor failure customer getting completely screwed over by LG. They wont fix it. They wont Supply the compressor. Weeks going by. Out several hundred dollars of food and no fridge for 4 weeks. This is incredible. Paid $3,000... LG Imports should be completely blocked from the US. They should not be allowed to sell any appliances in the U.S. Theyre screwing over thousands of customers in the United States and Im sick of this. I also had an LG dishwasher that was defective and end of broke three times within a year to the point that I had to get a refund. I mean you know Im not alone here. There are thousands of people reporting the same issue. Its time that the U.S. government block LG from exporting anything into the United States.

I have the top loading LG washer without the agitator. I hate it. My clothes come out in a tangled mess every time I wash them, so much so that some of my clothes have ripped and have holes. This has been going on from day one, I purchased it 5 years ago, I wish I had returned it. I even open it during the rinse cycle and untie and untangle them and by the end of the cycle they are all twisted up again!! I will never buy another washer like this again. Give me back the agitator. I have never minded doing laundry but with this problem I dread it.

I bought a Kenmore Elite Refrigerator (LG compressor) in November 2015. It had a ten year warranty on the compressor. In November of this year (2019), the refrigerator stopped cooling suddenly. I lost over $200 in frozen/refrigerated items. It cost me $99 to just have a repairman show up and then another $260 to have diagnostics run to determine the failure mode. It was a bad compressor. Took another week to get parts (although repairman had a truck full of new compressors since he replaces over 30 a month) and then another couple days to get the repairman back out to fix. Total bill to have fixed was over $500. Repairman told me he has had three newly replaced compressors fail within 48 hours just this month. LG has a known design defect in the compressor system that they refuse to acknowledge or fix and continues to sell this faulty product. Do not buy an LG refrigerator.

We bought our LG front loading washing machine and dryer in 2010, since then the washing machine floods all the time. At first, I thought it was me, putting too many items in or possibly using to much detergent. It is neither of these things, it is the washing machine. It is a piece of junk. The smell, I dont even want to go into that. Just read all the other reviews. I will remove these items from my home as soon as I am able to buy anything other than the LG nightmares I currently own.

Ice maker needs to be larger, it is too small for such a large refrigerator. Also, doors close very hard, needs egg holder and lunch meat compartment needs to be higher in refrigerator.

I called the LG 1-800-243-0000 number and was told there would be a $75 service charge plus parts and labor. I purchased my Window A/C unit on 9/14/09. I cannot put my energy saver on mode as the unit freezes over, then I have to turn it off, all the water runs in the floor when it defrosted and I have to mop all the water up. When I called that number, your rep tech told me I needed to run the A/C on 82 degrees. Well if that is the case, no need for A/C as some nights it is 82 degrees here. He was very rude, told me I needed to clean my filter every week, and I clean it every three months. He also told me my unit did not have energy saver and I was standing in front of my A/C reading all the functions with all the controls on it. He had no clue what I was talking about. I will never buy another LG product as long as I live. It was the worst conversation I had ever had with a rep. He did not know what he was talking about. He was rude and disrespectful. I called on July 26, 2011, around 8 or 8:15 p.m. I am very dissatisfied and I will tell my friends that LG has the most unsatisfactory service that I have been exposed to! I will further seek and find a name brand that will stand behind their product, and have faith in their warranty.

I am only submitting review to hopefully help someone who may have gone thru the nightmare I have been thru the past 2 years since I purchased my LG True Balance Ha washing machine. The first year I had this machine I would get a UE Code on the machine occasionally! I would readjust clothes and finally get the machine to spin. It got worse and worse over the next year up until the point I would quit washing clothes and my husband would take over where he would use his level and make sure the tub was level so the clothes would spin. My washer is in the basement so he would get missing for awhile and I knew he was waiting on the washer to spin, because if you dont wait the machine would fill up and try to rebalance its load (what is smart about that). I have called the helpful customer service only to be told it would cost $90 for a service tech!My husband would get frustrated and I would take over and so it went! Today for the first time I washed 4 or 5 loads of clothes without 1 error! Actually it has gotten better over the last month. What did I do? I stopped using commercial liquid soap! I found a recipe on Pinterest. My theory is the soap gums up and throws the computer off. I hope this helps someone who felt as though they we going insane as I was. With all this said I will never buy another LG product as they do not stand behind their products or they would admit this washer is a piece of junk and recall all that was sold.

I purchased an expensive LG French door refrigerator. The compressor is guaranteed for 10 years and in just 3 years it has gone out. No authorized repair person in our area so the repair person started the lengthy process of getting authorization to repair my refrigerator and have a compressor sent to him. After more than a week, LG said there was a typo on the authorization and it needed to be started again. Another 3 days and he received an email. He attempts to order the part after waiting on hold for more than 40 minutes. The part is on back order. Refused to say for how long but when I called the parts department myself they said it was at least a month before they even get them in stock to start filling orders.The executive department now says it all starts from the date the order was placed so it is too soon to do anything further. Refuse to put in writing the date the part is expected. They say they arent required to do so. LG has made an inferior compressor, many, many going out, and then have the worst customer service I have ever experienced. I have never had a bigger runaround in all my life. In the meantime, I have no refrigerator, just a huge expensive piece of something in my kitchen.

Ice develops under the freezer part of this refrigerator (LFX28968ST) which is 4 years old. I have to chip the ice out. My sister also has a LG french door refrigerator that is 2 years older. She also has this problem. When calling LG to see if I could have my tech fix it I was told the only solution was to have a certified LG repair person come to my home. Customer service at LG had no idea what I was talking about. In a search online I found how to fix the issue and also read this is a common issue with LG french door refrigerators. $1,200 estimate from an authorized LG repair person made me rethink buying another LG product. I will fix it myself and do more research on companies that stand behind their products.