The LG refrigerator is well planned on the inside, was so much more room inside and is the exact same size as my side by side I previously had. The price was excellent as it was purchased on Black Friday of 2016.

We purchased a LG front load washer and dryer few years ago and at the present time we have replaced three pumps and numerous other hoses (Dryer is working fine). As of 1/21/14 the washer again has failed to pump out the water so now I assume I will be buying pump 4! The only good thing is that the serviceman is here so often I no longer have to pay for service calls! I will never buy another LG product and tend to tell everyone I know of the problems I am having with the washer. Hopefully they will get it right soon!

I like the double doors the clear glass. I love how its a smooth dark grey and that its quality and efficient. Saves me on the electric bill which is a big plus. It needs more space though. It should be bigger, more light and maybe try a see thru version of a it to attract more people and make kids say mommy get the clear fridge the is me personally but you know Im nobody. The look and quality it seemed like enough space which it was for a time but I like to eat. Its not too heavy and it doesnt make a loud noise. I used to have a loud ** fridge. Hated it. It wore out very easy too.

I have an LG washer stainless steel drum that I paid $900.00 for! The washer is out of the warranty and started banging. I contacted LG with my problem and I got no response! My boyfriend, who works in tool and die, and my dad took it apart. The bearings were rusted into the drum. I am not happy! How could the bearings rust into a stainless steel drum? I tried calling to order parts and the answer that I keep getting from repair places is good luck getting parts from LG! This is ridiculous! I will never recommend or buy anything LG again!

Purchased our LG refrigerator in November of 2014. Compressor went out in July 2019. Two weeks before someone was able to come out to replace the compressor. The Technician shared with me he has replaced about 400 LG Linear Compressors in just the past 12 months. Told us it likely would happen again and to purchase a Whirlpool next. Was so disappointed after a quick google search on LG Linear Compressors to learn just how bad the problem is. Calling LG was useless. They offered no help and of course never mentioned this was a major problem. Never again will I own a LG product. Please do your homework before purchasing LG. It only takes less than a minute on google to see the problems.

We have a six year old French door LG refrigerator, $2,700 purchased at Home Depot. It stopped cooling fridge and freezer. A local repair man told me it was the compressor and that he didnt work on LG refrigerators. I called the customer service number in the owners manual. The sealed system has a parts warranty for seven years and the compressor has a parts warranty for 10 years. When I called them, I told them that my compressor or sealed system was bad as the repair guy had told me. They acted like it was no problem and sold me a repair package for $459.00. They said that would include the repair and a year warranty on the repair. I said great and bought it. They send out the first guy after waiting several days. He said after a few minutes, the compressor is bad and he had to order the part. Well, after several days I hear that he is not coming back to fix it so now I have to wait several more days for LG to send someone else. Another guys shows up and says compressor bad, Im like yeah I know that. He says we will order the parts and it will take several days to get it. He gives me a card and receipt and is on his way. I wait days and never hear anything. I call the number in his card, they say we dont fix LG compressors. This is the same story that I got from the first one and this time I told LG to only send out a service that could fix it because I already knew that was the issue and they should have too since the first guy didnt want to fix it. So this time I was livid. They sent someone else that refused to fix it probably because LG will not pay them enough to fix it. LG continued to give me a runaround after they sold me this repair service for labor on what should be parts under warranty. Not to mention the fact that they screwed me around for three weeks sending their two chosen repairmen out who then refused to fix it but LG was not straightforward on that. I got the same BS story that I read in some other reviews that they say they dont have a repair person in my area. I told them that I live right outside of Houston and if you dont have a repair person in my area then you dont have one anywhere. They then said they would refund my repair purchase minus $100 for a service call fee. I was more livid! At this point I had been out of a refrigerator for over three weeks. We are a family of six with four children. It was our only refrigerator. We were living out of a mini fridge out of our attic and coolers! They did not care one bit. As I figured out that this was going to be a process, I went to Lowes and purchased a basic Whirlpool refrigerator for my garage. After threatening them with BBB and lawsuit, they refunded me my full purchase price of the repair package they sold me. I asked how they get away with not fulfilling their parts warranty. They offered me a one time chance to call my own repair man and I could call in or email his info to them and they would authorize him to get the parts under warranty but of course then I start over on service calls, fees and labor charges and Im sure, more runaround with LG sending the parts that my repair guy would need to fix it. I am so done with dealing with them. From the other reviews I read, Im lucky that my fridge lasted six years! I paid $2,700 for this refrigerator and we have kept it in perfect condition but now it is an expensive nice looking nonworking piece of junk! They are a horrible company. I called local repair companies and many dont even work on LG or Samsung refrigerators. They say their systems are too complicated and awful. I will never ever buy an LG again. I will not purchase Samsung either after what I have read and found out from repairmen. We have been operating out of the one I purchased for the garage and I am researching what to buy to replace my $2,700 LG. Awful, awful, horrible company for customer service!!! I will be purchasing Whirlpool/KitchenAid or maybe GE. It is really unbelievable what they put me through in this process and they do not care one little bit. I am a stay at home mom so I could be around without taking time off work but total and complete runaround and they lie non stop to you. They do not care about you one little bit and wouldnt care if you did have to take off work to deal with their scam and it is a scam!

Pros: Nice storage layout and plenty of freezer storage. Egg compartment holds two dozen eggs. Cons: Ice maker is a nice concept but poor execution. Ours leaks water and often clumps up. I would not buy one again.

We moved into our home in December 2015. Our home is just 6 years old. After a month, our LG French door refrigerator started acting up. The refrigerator was starting to freeze all the food. I called our local repair people and he identified the part to be the duct assembly. He ordered the part and he was told that the LG part was discontinued, and they sent a part that was to replace the original part. After 2 weeks of frustration, the part didnt fit. I then decided to contact LG directly. Their repairman came out and said it was the sensor and tried to fix it. After less than a week, the problem remained. LG repairman came back out and figured that it was the duct assembly and ordered it. I advised him it was no longer available and he advised me he had to go through the channels and well see what happens. In the beginning while talking to their customer service, I was assured something would be done and that there were a lot of options including replacing the refrigerator if they couldnt fix it. They even said they would replace the cost of the food that was lost, and asked me to call back with the amount of money I lost and they would send me a check. I am now told there is nothing they can do because I am not the original owner and transferring names is not allowed. I offered to meet them halfway with the cost of replacing a new one and they refused. I cant believe that they would discontinue a part when the refrigerator is only 6 years old. I recommend that no one waste your money on LG products. Im buying Kenmore because Sears stands behind their products. LG customer service doesnt stand behind anything.

After two months the temp control button cracked. The machine will not work at all. I called consumer services. They cannot find a service repair person to look at my dryer. The end? I paid $1200 for a dryer that breaks after two months with no concern from LG.

The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

We purchased a stainless French door refrigerator just over two years ago. We have had no issues until recently. We noticed that one of exterior door panels has rust bleeding through the finish from top to bottom on just the one door. We purchased an extended warranty through Lowe’s. I was told it was cosmetic and therefore not covered. The warranty company suggested I contact LG to see if maybe they would do something to make it right. I called LG and explained the situation. The representative did not apologize or offer any kind of support. She just simply told me that it was a cosmetic issue and not their problem. I began to explain how crappy it was of them after I placed trust in their company when I chose to spend over $3k on fridge, she just hung up. Never again LG.

I bought my LG top loader in 2012 and was initially happy with my purchase. After about a year I noticed some rusting at the bleach dispenser but I just ignored it.Fast forward to 2017 and it has turned into a full blown big deal. It has rusted out, corroded, ready to crumble! I contacted LG and they were happy to send someone out to fix it for a flat rate of $245, to put another defective top on it that I would have to replace in a couple of years, whether I use bleach or not, because this has nothing, absolutely nothing to do with bleach! Upon doing a little online research I learned that I am not the only one having this issue, there are dozens, perhaps hundreds with the exact same problem! Yet LG swears that WE are spilling bleach and they are not liable for any repairs! But many washing machines before have had bleach spilled and did not rust like these do, so it must be a defect that LG will not fess up to. I am mad! That they are getting away with this and ripping people off!

We bought an LG Refrigerator 4 years ago. The compressor recently failed. We were astonished to learn that it would take 3 weeks before it could be repaired. However, it got much worse. A few days before the scheduled repair, we were notified the repair would be delayed another week. Then on the day of the newly scheduled repair the repair technician called in sick. We were delayed another day. The next day the technician went to the wrong address. The repair was delayed another 2 weeks. At the next repair date a tech finally showed up at our house, only to inform us that LG shipped us a generic compressor and he had not been provided the tools to install this generic compressor. The next available appointment for a tech with the appropriate tools is 3 weeks away. The tech also informed us that he couldnt even guarantee that the compressor would fix the problem and we might be back in the same boat in a matter of weeks or months. I will never buy another LG product. After being without a refrigerator for over 2 months, we are likely to just go buy a new refrigerator at this point. What a horrible, frustrating and maddening experience.

Purchased washer 2012 after meticulous research. Never cleaned clothes. Husband runs every day. Clothes washed every day. Cycle runs 1.5 hrs. Clothes smell. After 2nd 1.5 hr wash same thing. Top of washer is rusting out. Purchased at Lowes on a Lowes account.

I have been in contact with LG direct due to a purchase of a fridge and the door/icemaker experiencing a problem. There was a warranty problem and they would not back a known problem. At first LG said no, they would not honor the door. Then later they decided to try to resolve the problem. But since, I have heard nothing, and the last communication with them was in November. I have written three times with no answer. Kristen **, Customer Relations, LG was the contact I was working with.

I purchased my LG side-by-side refrigerator from Best Buy in October 2016. Initially I was very pleased with the unit, no problems until late June 2018. The temperature dropped significantly and the freezer no longer kept food frozen. I was informed after placing a service call that the compressor ceased to work and other updates were needed to the refrigerator. One year later in July 2019 the freezer and refrigerator are again working insufficiently. I have lost a ridiculous amount of food in both the freezer and refrigerator. I am again using a cooler, buying ice frequently. I contacted the LG customer service department this past Sunday July 21, 2019 to inform staff of a malfunctioning refrigerator and to complain that this was the second incident in three years. I was given an appointment for July 25, 2019. My husband took the day off of work in order to receive the repairman. After no one showed, my husband contacted LG customer service department and was informed that the appointment had been canceled. We did not cancel the appointment. LG customer service informed us after some time that A& E Factory Service, their contractor, canceled the appointment and did not inform LG nor did they inform us of the cancellation. Eventually my husband was given an appointment for August 5th 2019, two-weeks from the originally scheduled appointment. He explained the challenges in retaining food, money lost, and that we have a five year old daughter who had clumpy milk that had to be discarded... the next available appointment was moved to August 1, 2019. I phoned yesterday, July 25, 2019 explained the above and inquired about the earliest available appointment. After being on the phone for twenty minutes I was informed that the earliest possible appointment is still August 1, 2019 however it is not confirmed, therefore I do not have a concrete appointment as of yet. I was told that someone will call us to confirm the actual August 1, 2019 appointment next week. I am very disappointed. I am very dissatisfied. I will not purchase another LG refrigerator again.Jacqueline **

About five years ago, I purchased a new LG with a freezer on the bottom and two refrigerator doors on top of the freezer. The ice maker is located in the upper left door (as you face the unit) in the refrigerator. So far, the ice maker has been replaced 5 times, and has never worked correctly. It will not provide sufficient ice output for a family of four. If guests are expected, I must buy ice at the store to supplement the output of the ice maker. The ice maker contained in this refrigerator is a poorly designed and constructed worthless piece of junk.

Purchased this LG Refrigerator Model LFX25974 on July 3, 2013 from Home Depot and was delivered on July 16. 7 weeks later, the freezer and refrigerator stopped cooling. I contacted LG and after 2 customer service reps, they had me run the self diagnostics on it... which showed I depleted my ice too quickly.... Seriously? The ice was water! LG arranged to have an authorized repairman to come out. The appointment was confirmed with the ApplianceMan in Westerville, Ohio for Thursday, August 29th between 1-5p. NEVER SHOWED!!!! When I contacted them Fri. am, was told they lost my appt. After they arrived Friday afternoon, was told I needed new compressor and evaporator and parts ordered. 1-2 weeks before they come in and then need to schedule another appt to fix.... According to the other reviews, this seems to be the trend with LG. I will never purchase another LG appliance

LG Refrigerator Compressor Model # LFX31945ST/02 - We bought our refrigerator in February 2014. It was discounted almost half off to $1851.30 and we had another 10% off coupon (plus they automatically added the 3 year warranty that was another $90). I asked what was wrong with it, why it was discounted so much and I was told it had been a loaner fridge while someone elses was repaired. I snatched it up thinking I was getting a great deal for our new house. There were things that didnt seem right like the door never seemed to seal tight and the light would work then go out then work and so on, but nothing major just little quirks. Then in July 2017 we got up one morning to find that everything was hot in both fridge and freezer. So I contacted LG. I knew that my extended warranty had run out 5 months earlier, but I was told that the compressor was still under warranty along with a few other parts. They could only find 2 places that would work on LG and both were an hour plus away. So I contacted one who right off the bat told me LG was notorious for their compressors going bad. They came out to diagnose a bad compressor $91 and had to get authorization for parts. Meanwhile he informed me that he had 6 more LGs he had to get to with you guessed it BAD COMPRESSORS. Some of them going bad in the first 6 months. After the parts came in he came out replaced it for another $288.90. I asked him would this last longer than the 3 years that I got out of the first one and he told me they would not guarantee anything. He recommended that I sell it as fast as possible. Imagine how I felt. That was last Tuesday 8-15-17. Today is 8-22-17 and it has yet to cool or freeze properly. We have had 2 gallons of milk go bad because it is too warm and my ice maker hasnt worked yet because it has to reach 15 Celsius before it will make ice. We bought bagged ice and it melts a puddle underneath it because it is too warm. I called the technician back who of course feels bad but is not surprised. I spent an hour on the phone with LG this morning, and they tried to get me to call another technician out. I refused told them they better make this right. She told me they would replace the compressor, I told her they would also pay the labor that I was not paying another dime. I just paid it last week and I am not paying it again. She told me the technicians work was guaranteed. I informed her that he told me they would not guarantee it and that they recommended I sell it. She then told me we would reset the freezer by opening the door and slamming it 4 times in a row. What a joke. She told me not to open it for 6 hours and she would call me back then. So I am waiting and furious that we have now lost food twice because LG has an inferior product and refuses to fix it. The technician is scheduled to come back Saturday and is expecting me to pay if LG does not. I will update after my phone call this afternoon. I recommend you stay away from LG refrigerators.

I have several LG appliances and TVs. Never a problem until my French door refrigerator stopped working. 3 certified LG repairmen came out replacing the compressor and it still does not work. Day 26, fridge held hostage. Now I’m being told I have to wait another 8 days before someone comes out again. That’s 34 days with no refrigerator. My extended warranty is 5 years, and states reimbursement after 3 failed repairs. They now want to run external lines on the back wall and drilling through the sealed wall. Totally unacceptable. Waiting 8 days between technician visits is a wait them out plan that seems to be working. Will never buy another LG! Will spread the word to everyone.

I purchased an LG washer a little over a year ago. Six months after the purchase, the clothes washed in the washer started to smell like mildew. Since then, I have purchased many different washing machine cleaner products, and attempted every suggestion provided by the LG representatives and people online suffering the same problems to get rid of the smell. LG also sent a technician out while the washer was under warranty; who said there was nothing wrong with the machine, and he could smell no odor. Now the warranty is up; LG claims that, nothing can be done.

I am very pleased with this refrigerator. The capacity is excellent as well as the many adjustable shelves. It is great in appearance and is easy to maintain. I change the filter as required and assure all maintenance as required.

This is the worst piece of crap I have ever spent money on. I have only owned my washer for 2 1/2 years and it constantly gives the UE (error code) because it gets off balanced and adds water to compensate for the balance. It will repeat the water and spin cycle over and over until it gives this code. I will never recommend this brand to anyone ever again. I cannot afford to spend $800 on something that doesnt work right. Never buy an LG True Balance washing machine. They are anything but true or balanced!

I bought french door stainless steel black french door LG fridge. Bought March 2016. Dies march 2020: Compressor, evaporator and dryer. I had bought extended warranty for 3 years. Did not apply. LG tech wanted 1800$ for parts and fixing. Needless to say I bought a new one for same price. Lg was purchased for almost 4000$. Will never buy LG again!

Buy a very nice counter-depth LG refrigerator rebranded as a Kenmore. It was complete shot after five years. Sears tech made 7 trips over six month and could not fix what was initially determined the compressor. They finally deemed it unrepairable. I will never buy another LG product of any kind.

Refrigerator breaks down within 3 years of purchase. Compressor has to be replaced at cost of between 8 to 12 hundred dollars and has to be ordered. In meantime we are without refrigerator. Repairman says is happening with LGs all the time. Never Again!

WT4870C - True Balance...I dont think so. I purchased the machine in August, 2013. From the beginning I would get uE/UE messages. I would rearrange the clothes, press the Start button and hope for the best. Finally called LG and the response was that they would email me directions on how to balance the machine. Thats it?! Luckily I had purchased an extended warranty plan. The Lowes Service Advantage rep was very nice and set up an appointment with the local appliance repair tech. He arrived today and asked (1) had I had any service before and (2) did I know about a recall? No to both questions. He explained that he would order parts and set up an appointment for next week. So far today Ive had uE messages on all my loads of laundry. On the one hand Im glad my complaint is not unique; on the other hand am I going to have to replace the machine I was so excited about getting?

Have this machine x five years. Every year I have to do some type of repair. It has a 10 year warranty but nothing is ever covered by the warranty. This is the biggest fraud in the appliance business. I called LG to repair my machine that is neither washing nor drying, they sent a technician the cost was $300 down payment, never heard from them again. I called again the price was $411, which will cover one year repair minus $100 for coming out... This they insisted must be paid via credit card before they can come. They sent a tech out that was almost 4 weeks ago, no one has returned. I called only to get the runaround. No one will take responsibility. I cannot get any answer, cant get my money back and my machine is still not fixed. Company number (!) is High End Appliance $300. Company (2) General Appliance.LG is a rip-off company they do not stand by they appliance, they are dishonest, they do not honor their warranty, they do not satisfy their customers needs. They need to be shut down and be labeled thieves. 1800 243 0000 and 888 376 6825 and 201 623 8070 these are the contact numbers that have no information in regards to service. High End Appliance **.

I went to Best Buy, and I liked the LG refrigerator so I purchased it. The quality is very bad though, and I’m dealing with them for long time. It has an issue for more than three months and still they didn’t resolve the problem. For three times, they told me they’re gonna give me a replacement. They said they needed a proof of purchase and all this stuff, which I gave them three times, but still, they didn’t resolve the issue. I’m not gonna buy LG products ever in my life again for sure. And I will put my reviews about my experience on all the sites. Go with something else.

I have had a horrible experience with LG and will never buy another LG product. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off.I called LG since the oven is still under warranty and was told that this defect is cosmetic and that I would have to pay for parts and labor to have it repaired. Enamel serves a function in an oven, it protects the metal from oxidizing and protects the oven from heat and food that would be absorbed without enamel. I explained to the agent that this is a functional defect and not cosmetic and got nowhere with LG. They just dont care about their customers at all. I am a manager for a call center and could not believe the response I received on this issue and the attitude of the agent. I was fuming after this experience and wrote an e-mail to corporate explaining what happened and explained that if I do not receive a reply within a reasonable amount of time I will escalate or take action in another manner.I never did get a response so I spoke with the manager of Home Depot and showed them pictures and explained the bad experience that I had. This the manager picked up the phone and called LG and Explained the issue and added that the popping porcelain is also a health issue and being a convection oven is getting blown around. She got the same crap from them that I did. Other employees came over to see what was going on as this manager was fuming and stating that they have never ever seen a situation like this before.The manager then said that we will take care of you and get you a new stove and again stated that this was ridiculous. The manager was still angry over the situation and told me that she is making some calls to pull other managers together Monday for a conference call to LG Dealer support and said that she is going the climb the corporate ladder on this one.I see a ton of lawsuits against LG and a huge number of complaints, it seems that they do not care or respond to their customers and end up in a lawsuit. I was contemplating on a lawsuit but came up with a better idea. I am going to work closely with Home Depot management and get data on whatever they need and work to have Depot drop all LG product lines. I think I have Home Depots attention on this and just have to follow the process. I have always had positive experiences with Home Depot and I dont want to see any more of their customers go through this experience and lack of accountability on LGs part. If everything is successful and LG products are pulled from Home Depot this will be a huge revenue loss for LG which is well deserved. This will hold them accountable for their actions and is far easier than a lawsuit and there is a ton of data on poor customer service and product support.

Purchased appliances 4 years ago and since have had several issues which are no longer covered by the 1 year warranty. Refrigerator: The rubber that goes around the refrigerator doors ripped several years after purchase. Gas Range LRG30357ST: plastic covering on the inserts of the burner knobs are faulty. You cannot purchase the plastic insert and each knob is $63.60. Initially, my husband kept switching knobs, and now three of them are broken. Reading the other postings, I realize I am not alone in my complaint. I contacted LG service department and was told no recalls. Sounds like this is a consistent issue which LG is choosing to ignore. I am very dissatisfied and this will be my last LG purchases!!!

The finish is coming off of the drawer of my stainless steel Lg refrigerator. It is just almost five years old. We have also had issues with the ice maker over flowing. I do not feel that the over all quality of appliances is what it used to be. I will not buy another lg refrigerator.

Africa is known for power problem. LG microwave works well to solve that problem. Even with a very low voltage. Its still give higher power output efficiency. Its takes very small time, easy to operate and it works automatically. This have been our Messiah. Best than all. Really appreciate the world of LG.

Our LG is a beautiful-looking appliance and for 2 years I enjoyed most everything except for the water leaking out of the bottom on to my maple floor. I called several times just to speak to someone who said I would have to call an authorized service tech (only they are located 100+ miles away and want a lot of money to come to see if it can be fixed). The ice would build up on the freezer floor, so every week I would remove everything from the freezer, remove the ice, and then the next week do it all over again. Then 3 weeks ago the refrigerator portion just quit cooling. (It will get to 58 degrees and that is it.) Now I put all my perishables in my 20 year old Frigidaire. Nobody wants to come fix the LG and customer service needs a lot of training on being customer service.I also have an LG phone for 1 month -- JUNK. I just want to say when I go buy another refrigerator it wont be LG and I will do a lot of research before I give any of my hard-earned money to another company. By the way, I did not get an extended warranty because my other refrigerator is 20 years old and still works great! Should have not gotten a new one. If I worked or owned LG I would hide my face. This is the second complaint I have written on this product.

We purchased our first LG fridge in 2013 and then it was working great at the time. Got a second one for the cabin in 2017. Well... The 2017 broke and it was the compressor and this weekend the 2013 cap out, no more cold air... Probably compressor too. I certainly hope that LG will do something about their problem. Very disappointed.

I purchased this refrigerator, model LFD22860ST, from Sears in Feb. 2007. Two weeks ago, I smelled an electrical type smell that woke me up in the middle of the night. The light bulbs had been burning while the doors were shut. The wiring was burnt. The light cover was burned and melted off and was laying on top of food. The top of the liner had begun to melt as well. I managed to get one bulb out. The other bulb burned out. One of the plastic tabs in the upper inside corners of the french doors (the part that is supposed to keep the door firmly closed) broke off. And the bracket deep inside that you screw the tab into has broken out as well. So, there is no way to anchor/screw a new tab in even if I wanted to. Its the door with the controls and water in it, so its a challenge to make sure it is not coming open by itself. The plastic piece that runs across the lower inside, that holds the crisper bins in, has broken in the middle. So, every time you pull/push the bins back in, you have to struggle with that as well. The ice maker overfills. And when you open the bottom freezer door, ice cubes come tumbling out all over the floor. With that, Im constantly turning the ice maker either on or off. Ive noticed that LG has discontinued this model. Was it discontinued because of these problems? I paid an awful lot of money for this designer, stainless steel, french door refrigerator. I really expected it to last more than 4 years!

Our French door fridge with bottom freezer stopped cooling/freezing. The fridge has a production date of 07/2017. I called the service department and the earliest appointment is June 17th. I called today at 9:30 am June 8th. As a result I have had to purchase a small fridge as going 10 days without a fridge is not possible. It is very disappointing and will influence any other purchases.

Purchased an LG Direct Drive washing machine model WT5001CW in 2011 from Sears. Seemed to be working well. Would get UE error for unbalanced loads now and then, and machine would stop. In 2013 we received a recall repair notice and as a good consumer scheduled the repair. Since then, the machine has not worked properly. We get UE message sometimes but typically at the 9 minute point in cycle, it goes into a continual refill/empty mode. We have to reposition clothing and try to get it to spin clothes but it rarely does. We end up having to cancel the cycle and re-program a spin only cycle. Sometimes this resolves the issue but most of the time doesnt. I called LG today to let them know what is happening and got nowhere. The rep said I am out of warranty date. I explained this has been happening since recall fix but it didnt matter. He offered to schedule a repair but it would cost a minimum of $200. Basically, a 4 y/o super expensive ($900) washer is defective due to their repair.

What sets LG TVs apart from the rest of the pack is webOS. The platform is easy to use and works extremely well with modern electronics. Moreover, with so many installable apps, we officially cut the cord this year and have only gigabit Internet.

We bought a French Door Model with bottom refrigerator. Its dead after 2 years. Customer service awful. And there is class action lawsuit in progress as this is so common. Piece of junk. Do not buy, read reviews!

We bought a LG washer and dryer on Nov 2013. The dryer broke in August 2014. We are dealing with the Factory Warranty thru LG that is managed by GEEK SQUAD that is associated with Best Buy. Unfortunately the Geek Squad is the worse Service Company to deal with. Up to now Oct 23 we had 2 technician coming to the house and 1 appointment which nobody showed up, and my problem has Not been solved! They promise me by phone to have the parts ordered 2 weeks ago and installed tomorrow Oct 24. Yesterday we received an e-mail saying that they can Not come again and postponed the visit to Oct 31. I can Not understand how a large company as LG can have such Bad Service. We regret very much having bought an appliance from LG. We Do not recommend this company to anyone!!!

An affordable set of washer and dryer that looks good and had been flawless for almost 10 years with an average 3 generous loads a week. They are certified energy saver and they perform as such. I can honestly believe that I had my money worth and they are still going strong.

Within a few months of purchasing a top of the line LG French Door refrigerator, the unit began icing up. After multiple repair calls, and replacement of various parts, the situation only got worse. Ive purchased many top of the line brands over time - never have I experienced such a poorly made product. After five years of trying to get the LG fridge to work, we had to finally give up. If youre looking for a good fridge, start with KitchenAid or Whirlpool. Walk past LG and keep on walking. Weve talked to others and have heard similar complaints. The L in LG is for Lemon.

I purchased a washer/dryer at Home Depot in August 2021. Concerning dryer only there was no light feature in the drum. Spoke to Home Depot and LG service departments and neither would exchange the machine, or help in any way. My eyes arent good so I need that light. They both gave me the attitude that they didnt care about my problem. Whatever happened with service anymore. Im very frustrated... I have to use my phones flashlight to make sure the drum is empty.

I have not had any problems with this unit. It cleans well, is not as noisy as my previous Sears unit, and offers a short clean cycle when I dont have a full load to wash. Saves us on costs and time.

My wife and I purchased an LG refrigerator (model LSXS26366S/02) two years ago and we were happy with our purchase. However, four weeks ago, the refrigerator stopped working. A service technician has attempted to repair the fridge on three occasions but has been unsuccessful. The next scheduled service call is eleven days from now (July 9th). So, we will be without a refrigerator for over a month and a half!We are completely dissatisfied with LGs lackluster response to this issue as well has the service company they sent to repair the unit. Unfortunately, I cant change service companies because I was told there are no others in my area. A service technician should repair this unit on the first visit. We are so hopeful the fourth attempt to fix this unit is successful! We have 2 adults and 2 kids in our household. Living without a refrigerator in this summer heat for such a long period of time is unbearable. Im reaching out to you with the hope you can help us. If there is anything you can do to expedite the repair of our refrigerator, we would greatly appreciate it.

We purchased one of the largest washer, and dryer 9.0 in 2014 when we purchased our new home model number DLGX8001W Serial Number 406KWWZTH785. The other day I was informed by my wife that she smelled something burning and then heard the dryer making a loud noise. I contacted a local appliance repair company once he showed up I was informed that the motor was dead along with bad rollers. Disappointed at the untimeliness of this situation I headed to Best Buy to purchase a brand new unit.I saw that the same unit offered a 10-year warranty on the motor. I then questioned the sales rep shouldn’t my unit at home also carry a 10-year warranty? He replied He believe that it should also have a 10-year warranty on the motor and drum. I then went home. The next day I contacted LG customer service. I was told by the customer service representative after verifying my model and serial number that the unit was under the 10-year warranty for the motor and drum. He also noted that the initial one-year warranty had expired but I was still under the 10-year warranty for the motor and drone. I was giving the phone number to the L G certified appliance repair company in my area. Once I contacted the service rep I my unit was not under warranty and I needed to contact L G to verify again. I contacted L G and was told by the representative after verifying both my model and serial number that my unit was under warranty for 10 years for the motor to illuminate the confusion. I merge the call between the LG customer rep and the authorized repair company and the L G customer service rep after speaking with the appliance repair company he back bit his statement in regards to my warranty and said that he apologizes. He was speaking in general to me and that he was sorry but my unit was not covered under a 10 year motor warranty. I am upset because he also explained that a lot of units are kind of covered under a ten-year motor and drum warranty but for some reason was he look closer mine was not. I am extremely disappointed at this situation because every unit that I see now is advertised that they have a 10-year warranty on the drum and motor. This was a very expensive unit I purchased it and was willing to spend more thinking that it was a quality laundry machine and now that it has failed me I have experienced misinformation and a bad customer service experience. I kindly requested the service rep to transfer me to a manager. He put me on hold for an additional 10 minutes and told me he was documenting that and that he would transfer me to a manager. He then sent me to the beginning of the call Queue. No manager. Waiting on hold now. Will be explaining this all to another rep. This has been a horrible experience!!!

We bought a brand new LG double after all my family told me how well they are. FYI parents and sister have only had theirs for a couple years so they are just lucky so far. Good thing I bought the warranty from the store however after spending 1600 dollars I cant believe it is malfunctioning. Currently top oven will not hold temperature when you pre set it to a certain degree. At 400 it warms up but as soon as the little tune goes off the oven shuts itself down and completely cools off. The lower oven has the exact opposite issue and heated up to a very dangerous 550 degrees via my thermometer when I pre set it to three hundred and fifty degrees to bake cookies. I had to unplug the oven as I could not get the temperature to stop rising. I have children and currently puppies in the house. I could have had a very bad accident. I cannot believe that LG would sell these faulty products that are downright DANGEROUS. I am currently waiting 2 weeks for a certified repairman unable to plug it in and cook for my family as I am scared the oven below me will explode or worse. After reading the reviews I am not very hopeful for the future of the range as it seems that even if I do get it repaired I will have issues... I should have realized this after my new dryer fried out after 6 months but I let it go thinking it was just a one off factory defect. The dryer and washer both LG are currently working but it seems we are going to throw away 4500 dollars total between all 3 and warranty plans and I guess we will start saving up for Whirlpool appliances. Please if anyone out there is reading this considering an LG... DONT make the same mistake I did! The old adage of you get what you pay for does not hold with LG appliances... you can save money and get better!

We bought our french door fridge in 2007. First I noticed that the shelves sag, and dont seem to hold weight very well. I had to replace the door to the pull out drawers twice, and Ive just put in a second service call regarding the ice maker. We replaced it once already, for the price of $412. If we have to replace it again, we will have spent $1,000 on repairs, for a fridge that cost $2,000. I will never buy an LG product again. And if youre thinking, maybe were being a little rough with the appliance, our family consists of two adults, period.

We purchased a washer and dryer set in December. The week of June 22nd I called because the washer stopped working. The technician was sent out on June 26th and it was determined that 5 parts must be replaced because it was defective. They were suppose to be replaced on June 29th and the technician called to tell me the parts didnt arrive over the weekend and he would hopefully call me to come back out on July 1st. It is now July 14th and we STILL do not have a washer! I paid for a BRAND new washer, not a defective one. This is UNACCEPTABLE that this is taking this long! I have called the 1-800 number several times and every time, Im told that it should be here tomorrow. I am having to go pay to wash my clothes at a laundromat. I am tired of the run around! I want this taken care of and I want it explained to me how a brand new product that is currently still being sold can take this long to be fixed! Your product and your customer service has much to be desired!

Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

We purchased a LG side by side refrigerator 3 weeks ago from Home Depot. This morning water started pouring out of the ice maker! It flooded our kitchen and dining room before we could get the water shut off. We have spent the rest of the day on the phone with Home Depot first and then LG customer service. On hold for approximately 2 hours total. Bad customer service and for $1700 bad refrigerator. Last word was they were trying to find someone to come out. It should only take them 3 days. Meantime all the food in my freezer had water poured on it. Now its frozen. Its a mess. I will never purchase another LG product!

We purchased our refrigerator in Dec 2018, and it decided to quit on us this week; suspect it is the compressor. We called LG 2 days ago and finally got a return call from the repair company stating they can’t get to us until June 1st. LG only has 1 company in the entire area of Phoenix that does the repairs. How insane is that!So now, all of the freezer and fridge food we purchased to hold us off during this stay at home crisis is spoiling and thawing - into the garbage it goes. LG’s solution is to give us a $200 allowance to buy a mini fridge until the repair can be made. What’s up with that? That won’t cover the dollar amount for the food we have in the fridge/freezer and the mini fridge certainly won’t be able to store all that we have in the fridge/freezer. Then we’ll have the hassle of getting rid of a mini fridge after the refrigerator is fixed. There is a class action lawsuit. I guess LG figures what’s the point of fixing fridges quickly or compensating folks for spoiled food when they’ll just have to pay out later...probably less to the consumers, right? **

Purchased a Flat top Range and received it TODAY. Oven works, no instructions for menu settings, cooktop doesnt work, called appliance store and they instructed me to call LG. LG says 2 1/2 weeks for a technician to come out. Have to wait 2 weeks for them to tell me my new $2000 stove is junk and I got to get it swapped out. Then Ill have to wait a week for that one and around we go. Should have stuck with my gut and went with a reputable appliance manufacturer not a ** cell phone maker. Who knew that making cell phones is easier than a stove.

LG LFX25978SW Refrigerator - Delivery day: The shelving was taped too tight. One of the shelves was bent. I placed it out in the sun to warm it up until we could just about bend it back so it was almost straight. The “glide and slide” got stuck unless you pulled or pushed it perfectly straight in or out or the refrigerator. The ice gets stuck together in the bin so we have to open the freezer door, open the icemaker door and bang on the ice container to loosen the ice. I spoke to LG but they did not offer a solution. The freezer bin did not sit in the freezer correctly and it sounded like a train going down the track when the freezer was pulled open or closed. When the replacement bin was ordered, the bin was on backorder and took almost one month to arrive.Eight months later, the ice dispenser switch in the freezer door gets stuck and you have to bang on it to get it to stop dispensing ice. The dispenser drip tray fits very tight and is difficult to remove. I am sure it will break soon when we remove it for cleaning. The left door mullion scratches against the right door and at times it gets stuck open so it hits the right side door when closing the door. This mullion issue was confirmed by LG. The local repair shop order replacement parts but of course, they are on backorder.The right side door tends not to close with a push if you have milk or soda in the door. I guess it’s a bit too heavy for the door to glide closed. I read about this in another review. Another item to note is the six month water filters are very expensive. I can buy a five year water filter for the price of one six month filter. I will go back to using the filter plug and switch to the external filter. I paid almost $2,000 for this refrigerator and I expected better quality than what I have seen to date. It will be tough for me to purchase any other items from LG. So right now, I sit and wait for my backordered parts to arrive.

I bought a LG refrigerator just a year ago and theres a gas leakage. LG technician said that it was due to voltage fluctuations. When I got the fridge it was mentioned in the manual that its stabilizer free. But I used a stabilizer and in spite of it the fridge is damaged due to voltage drop. Then what poor making it could be???

I have spent over 5 hours on the phone with LG so called customer service and parts orders which only exists in the Philippines... I Requested a US number or contact and there is not one. My problem is SIMPLE. I in need of a compressor and drier both under a 10 year manufacturer warranty that they just dont feel like ordering. Followed their instructions and had them send out a tech, take 99.00 from me for a covered part (for diagnosis) and now they say their Computer doesnt show the diagnoses or the technician notes. Talk about FRAUD!!! They sent the technician to my house! Even the technician was trying to say if he ordered the part(s) covered, we would have to pay him 400.00 or we could call LG ourselves for free! Have called over 10 times at this point only to purposely be disconnected after hours on the phone with them! This is ridiculous and illegal! Dont buy ANY LG PRODUCTS, they are liars and cheaters and try to extort $$$ from you!We are almost at 1 month of trying to get 2 parts ordered and still nothing! We had to buy a refrigerator in the meantime out of the paper. We have 2 boys with medical needs and refrigerated meds and they could Care less! Our refrigerator is 1.5 years old! So BRAND NEW & basically a LEMON! Dont buy LG & if you do, your problem will Never be solved in the US!!!

I purchased an LG Top loading washing machine from PC Richards in Levittown NY. I purchased the Machine in June 2020 and the machine has broke twice already! I called PC Richards to repair the machine as I bought the extended warranty. The machine is leaking from the bottom and it sounds like a lawn mower!! PC Richards was horrible. I have an elderly mother I care for who is on Hospice. When I asked how long until a repair operator can come out to fix they said a week or 2!!! That is ridiculous. I have water in my house and I cant use the washer. I have 6 people with no clean laundry. I spent over a $1000.00 for this machine and the best PC Richards can do is say it is what it is. I feel like a prisoner. How am I supposed to care for my dying parent who needs clean sheets and laundry daily!!!

Made the mistake of purchasing a LG microwave as a Christmas gift. They left the mounting templates out of the box. I called first on 12/26/16 to get them sent out to me. Was supposed to arrive in 7-10 days. Doesnt show up. Call again 1/12/17. Same thing - never shows up. Call back again 2/12/17 - still nothing. Call back again 3/1/17 and was told a simple paper wall template is on back order till 3/17/17. They are a JOKE! If I attempt to install without the templates and mismeasure... Its my cabinets with unnecessary holes. PATHETIC CUSTOMER SERVICE THAT CANNOT SPEAK ENGLISH!

This is long, lots to cover. When our old fridge died over Memorial Day Weekend in 2015, we were rushed to replace it --- and have regretted that ever since. We purchased an LG French door fridge at a major retailer, with just the one day to do research (because, our old one had died and wed already lost a couple hundred dollars in perishable food and had kids to feed). The linear compressor promised to be quiet, efficient, and durable - the literature boasts that an officially proven 20-year-durable lifespan realizes your peace-of-mind.At first, it was great - because it was new. Just ten months in, however, we began having problems as the fridge developed a clicking sound when the fan (compressor?) kicked on, and then a couple weeks later got an error code on the panel and the fridge stopped cooling. We lost another fridge full of groceries, and called LG for repair. It was well under warranty, being just one year old.The technician they dispatched called us before showing up, and told us this is a common problem - and that we have to defrost our frost-less new fridge when we hear that clicking because it means ice is building up inside on the fan. OK... So we did that, and the fridge began working again (this is in May/June 2016). Then, like clockwork yearly, we would hear the clicking and do the overnight defrost (2017, and 2018).So again it began clicking again in early July 2019, and we got ready to do the same thing - except instead, the fridge just quit working entirely on July 9th 2019 while we were at work and we came home to a flooded kitchen (from the melted ice) and once again, had to toss a fridge full of perishable foods (second time with this fridge). We unplugged it and left it overnight to defrost, as before, and plugged it back in on the 10th (empty). Left it for the day while at work, and when we came home the inside of the fridge was over 70*, clearly not cooling, but no errors on the panel, so I called LG for service on July 11th. This begins the worst customer service experience I have ever had with any manufacturer.July 11th: talked to condescending service rep who eventually agreed that we needed a service call. Scheduled it for July 16th (earliest available), and gave me a confirmation number which I read back. I arranged to take a half-day off work to be home for the 8-12 hour window. He says that luckily Im still within the 5-year warranty; I tell him my paperwork says it is 7 years warranty. He updates my account... Then assures me that the parts are covered under the warranty and I will only have to pay the labor for the service call.July 16th: at 11am, I called LG to check the ETA of the tech so I could update my office on when I would be in. Was told that my tech had just finished a call in a town 15 minutes from me, and that I was next on his list. At 12:15 still no tech, so I called back --- and was told that my service was completed. Spent quite a bit of time on the phone to learn that the confirmation number I was given was for someone else, and that I had no service call scheduled after all. I was quite angry, as Id stayed home for this and had been without a fridge for a week already. The person I spoke to said she was in the escalation department and she promised to call me within an hour with a resolution to get my fridge fixed, that her supervisors assured her it would be done that day.At 1:40 I called back (because, surprise - no call from LG and no tech) even angrier because I was no closer to a working fridge AND now Id lost a full day of work without pay. Im not allowed to talk to the same person I spoke to at 12:15, because she is helping other customers... Am told there is no way they can fix my fridge today but they will dispatch my call to an authorized service repair center, who would schedule a new service date. An hour later I get a call from said service repair center ---- who informed me that they dont service my area because they are in a different STATE. Yep, that last LG rep sent to the wrong repair center.So I call LG again (4th time this day), and this time Im told that I have to wait for the system to call me to schedule something, but that would be either today or tomorrow. Its 3:30 at this point. The rep cant help any further. Next day, by 4pm, still no call so I phone LG again. This rep tells me it can take 3-5 days for the system to call me to schedule something.... Each time I call, Im given a different scenario, none of which are getting my fridge fixed. The next day (July 18th), I get an email cancelling my appointment - which I havent been able to make so I dont know what this is for. July 19th: I call again because still nothing and its been ten days since my fridge broke. This rep is able to schedule a service call (what happened to the system??), and we set it for July 24th, next available day.July 23rd: given the absurd hassle Ive had to deal with to get this fridge fixed, I call in to confirm my appointment for the next day because I cant lose yet another day from work and have no tech show up. Am told parts were ordered on the 19th (which parts? the ones that always break, that fancy compressor that is supposed to be so great and durable but only lasted four years). This time the rep tells me that they have extended a courtesy warranty to cover the labor in addition to the parts, and that they received a couple of complaints. I have talked to 8 different LG customer service reps by this time, expressing many complaints from me on this whole fiasco, especially against that first rep who didnt bother to schedule a tech at all and cost me a days wages. The rep also said a grocery reimbursement would be sent in a couple of weeks for the inconvenience. This is the first Ive heard about this option.July 24th: my fridge is finally fixed, with a new compressor. The tech did not charge us for the visit, so at least that part LG honored. Fifteen days to get the fridge fixed, replacing a part that was the big selling point, four years and two months after we bought it. We lost tons of perishable food from the fridge and freezer (it holds a lot!), and two full days of work without pay. For two weeks weve had to eat out/eat convenience food because a picnic cooler just doesnt work that well to hold perishable foods that long, and its the middle of summer; it is an expensive way to eat! Now we wait for whatever grocery reimbursement they deem sufficient to compensate us, and count the days until the fridge breaks again, hoping it is still under warranty when it does. I dont trust this fridge at all. But we paid $3k for it, and cant afford to replace it yet. The environmental impact of manufacturers building appliances that fail after just a few years has got to be enormous and I wish there were lemon law type of things we consumers could count on for better durability.

My LG LRE30755ST was taking forever to reach 350 and even then, when the digital panel reads 350, the actual temp inside was only 300. We accessed LGs website to maybe view an exploded diagram or to order parts, just something useful, but they only offered the lousy owners manual (which we already have). They said wed have to submit a repair service request and theyd put us in contact with a repair tech, which basically means they dont think we are smart enough to work on their crappy appliances! **! We researched an exploded diagram on AppliancePartsPros.com and ordered the thermometer through them (bless them!). When the location of the thermostat was not obvious, we called LG and simply asked them where the thermostat is located. They said they dont give out that information. I absolutely think LG is making a huge business error by not helping their customers. I dont give a crap when they say its for our safety because thats **! Unplug the stove and dont cut yourself on sharp edges, thats all the safety we need to know! I hate LG! I hate LG! I hate LG!

We bought this LG refrigerator 2 years ago. The ice maker has started to work intermittently about 6 months into ownership. We live with it until 18 months into ownership when it quit working. We change the filter, reset the machine, search the Internet to find solutions nothing worked. Finally two years into ownership we Paid Over $200 to repair the ice maker on a new LG appliance.

Fridge is 4 years old. Bought new from Future Shop. Two adult person home and the magnets that hold the bottom door shut do not work anymore unless you push the door shut manually after opening and closing the top door. Highly annoying and the fridge runs far too much because not everybody remembers to push the door closed.

200 characters isnt enough to explain, LG wont offer up they know about the issue and that they extended all warranties on the linear compressor to 5 years. My refrigerator was purchased on Nov. 1, 2017. https://lgcommunity.us.com/discussion/3871/important-lg-refrigerator-warranty-information-announcement-please-read. Opened case with LG support, LG happily said that my refrigerator is under warranty when my LG account for registering my appliances clearly says it is out of warranty. You have to call the number in the link that I added to get the warranty work. Talking with the agent, who was pleasant to speak with, also came back and said that LG will also offer to pick up the cost of the Labor on this call as a complimentary service. Really? It is stated in the warranty that Labor is covered! So much for the fake gesture, is Life Good? Anyway, back to my story. Now that I finally got to the bottom of all this, we have a service ticket generated and the agent is working to confirm a service technician in my area to take the service call, stating we will have someone within 24 hrs. Ok, well we all know by now, 3 days after the refrigerator has stopped cooling and at 61 degrees, all of our food is no longer safe to eat. It is now exactly 24hrs from placing my service call with LG and still no confirmed service technician on the case, when-o-when will my refrigerator cool again? And Ill just leave all discussion about the pandemic going on right now, ugh...As I continue to do more research about this topic, how many of you are aware of the class action suit against LG for this exact issue? ** I guess it pays to do your research. After the cost of a technician to tell me the compressor isnt functioning properly and a hum hum nudge nudge on the shoulder saying check this out, I discovered all this and am now expecting my refrigerator to be fixed for free. Once it is fixed I have to ask one more question. Is the new compressor covered by a 5 year warranty from the day it was installed, it should be! After all, we all know that this compressor will also fail within the next 36 months, give or take. This is the second generation linear compressor and LG has yet to fix its know issues, I am not aware of a 3rd generation compressor coming out any time soon. If you continue to research you will find that LG has already gone through a class action suit for this same issue on compressors prior to these. I hope this was some what helpful to anyone reading this and doing their own research into an LG refrigerator. Anyone looking for a French Door Refrigerator? I have one for sale!

We purchased a model WM3270CW Front Loader washer from Best Buy on 06/25/18. This machine was only used very carefully in our home. After washing a small load of pillow cases and face cloths I removed them and dried them in the dryer. About two hours later, on 8/30/19, we were sitting in another room of our condo and heard a loud crash. I walked around trying to find the location of the noise. It had come from the washer. The glass on the door had imploded into the machine tub. The door was ajar for air circulation so some of the shards also were on the floor of the laundry room. About an hour later there was another loud sound. This time the outer edges of the part of the door that had landed into the tub exploded off.After various calls to LG and lots of conversations to try to get rid of me, I was told that they were referring this problem to their safety department. They kept promising return calls within 24 to 48 hours but they never came. I finally was given a case number and was connected to their Escalation Team Department. This last conversation resulted in a visit from a technician from A&E Factory services on Sept. 10. He informed us that there is no record at LG of a door ever imploding. He said that LG believes we hit the door or caused the problem ourselves. We did not hit the door. No one in our home hit the door and there is no way that we caused the problem. We did not cause the glass to implode!We are fortunate that there was no one in the room to be injured by the flying glass when the door imploded. I believe this machine needs to be recalled. There is a serious safety issue here that LG is not willing to recognize. Thank you for reading this. As you can see I am very upset. LG is really just trying to get rid of me and my complaint. They said this has never happened before. Now my online research has proved that this has happened to other people with LG machines. I am concerned about even using this model LG if it is ever repaired. We had a previous LG Front Loader for 8 years and had to replace it because of leaking and mold. I still have the dryer and bought this one so it would look almost the same as the dryer.We were told that the mold issue has been taken care of with the way to keep the door ajar. It is much newer and is obviously not as well built even though the other one had several bad issues such as mold and leaking. I would never buy another LG appliance. The company does not want to know that there is a fault with this current washer. Someone could have been seriously injured.

Remodel kitchen, replaced all appliances with LG top of line Stainless items. Within a few months the knobs start melting, after LG repairman visited a few times and attempted to repair the stove to no avail. I got the run around after contacting Home Depot where I purchased the items, the manager got involved and the range was replaced. The problem continued with the second range. I did get a couple set and then LG stated they would send one more set, now that that set has melted I just cant afford the high cost of another set of control knobs. Its really sad that you invest so much money buying someone products and they pretty much NOT worth the time you spend researching for the best products. These company makes Billions but do not care if their products are a value or if the consumers got a fair shake out of the deal!

Top loading washer placed on routine Tub clean, bottom of tub broke loose, shot up through top of machine breaking inside parts. Sounded as if there was a boat running outside my house, thankfully instead of opening top, son ran to get me. LG does not comprehend seriousness of the incident. Spoke to over 7 LG representatives, supervisor stated that they will not support repair unless Washer is Recalled and customer should contact Consumer Affairs? Washer drum is defective and could cause serious injury. Please Recall this product Model WT1101CW, before someone is hurt.

We purchased the LG front loader washer & dryer for our daughter & son-in-law as a gift in 2012. It is only 3 years old & the washer start button does not work! They have been without a washer for weeks. This is ridiculous to have this happen with such a new expensive washer! Now the repairman said the part is on back order!!! OMG! LG should send them a new washing machine!! Needless to say, with a household of 3, there is a lot of laundry. On back order, how long will it take to get the part in?

This has to be the worst washing machine that Ive ever used! My in-laws gave us the LG top loading set to make our lives easier, after our twins were born. I cry every time I have to wash clothes in it. It takes twice as long as my old washer and does half as good a job. I would pay to have my old washing machine back! As a SAHM of preemie twins, I need all the help I can get, not an appliance that makes my life more difficult. I would never recommend LG and will never buy anything else from them.

My kitchen has other LG appliances & we have been happy with all of them, it had great features & the price was right plus they delivered it and hauled the old one away. I like the accessibly of water filter, sturdy solid shelves, indoor ice maker, quiet and efficient, looks amazing in the kitchen. When we moved, the buyers paid extra to keep it. I would love a freezer at bottom rather than side by side, would have liked it to be a bit larger but our space wouldnt allow it, would have liked it to come with stainless hoses for the icemaker.

I would give this product 0 stars if that were an option. I purchased this appliance 4 years ago and while it looks great, it has been nothing but trouble. We first had an issue about 2 years after purchase - it stopped cooling in the freezer. We lost quite a bit of food but the repair was covered by the warranty. Now 2 years later, the same thing has happened except now it is both the freezer and refrigerator that will not cool. I have lost hundreds of dollars in food and have to take time off from work to wait for the repairman. And to top it off, LG customer service is terrible. I spent nearly an hour on the phone scheduling an appointment, only to have them reschedule for a day later. I am furious. After doing some research, I see that there is a class action suit against LG for just this problem - issues with their compressors. Unfortunately for me, the suit is in California and Im in NY or I would jump on that.

I got my LG washer in 08/09. Its now 3 to 4 years old. I had paid good money for this thing. It started banging and we thought it was the bearings. We tested it to check if it was the bearings that seemed to be the problem. We ordered the parts costing to some $80. My husband and son, who do small engine repair work, took everything apart to install them. Well, once the bucket was removed we found out that the T-bracket that is attached to the drum was also completely rotted. Seriously, they gave warranty for the bucket but not for the bracket. So even though it says, Stainless steel bucket and warranted, the bracket is not. Avoid LG at all costs! Waste of my money!

This washer is a POS. The stinky clothes comes from it being too stingy on the water. Yes, its supposed to conserve water but if I dont want my clothes to stink then I have to run 2 extra rinses with each wash and then run a Rinse and Spin cycle once that is done. The problem is that these washers dont use enough water to rinse all the soap out, leaving some soap on the clothing fibers... which causes them to stink and stink worse once you start sweating in them. It sounds odd but the excess soap is actually getting funky in the clothes causing them to smell. Give it a try. Im going to sell my front loader for one that doesnt care about using less water. Id rather smell like Im clean than save water.

I had the refrigerator for approximately without any problems. Style, price and capacity were the primary reasons I chose this particular refrigerator brand. In addition, the refrigerator was an appropriate items for the decor theme in the kitchen. Accessible water and ice from the door of the refrigerator, ample storage space for items placed in the refrigerator, blending of the refrigerator with the kitchen decor, ease of cleaning the inside and exterior surfaces and the quietness in the operation of the mechanical parts represent features I liked about the refrigerator. Shortly thereafter, issues developed with the ice maker that included water dripping from the ice container into the dispensing tray that eventually caused severe damage to the wood floor. In addition, maintaining an appropriate cooling temperature fluctuated, requiring a service technician attention.

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?

I purchase an LG french door refrigerator at Home Depot in June 2010. It has been one year and 7 months and now the refrigerator broke. It does not freeze nor cool off. I contacted LG customer care at 1800 243 000. I explained what happened. I asked to have it fixed or changed for a new one. To my surprise, they claimed they couldn’t do anything. I explained that I had purchased insurance and extended warranty. At the time of purchase, LG claimed it is not theirs and they couldn’t do anything to go back to Home Depot. I called Home Depot. They claimed they couldn’t service it yet. I have to wait almost a week before they send a technician, and they don’t replace any parts. With the game they have between Home Depot and LG, I am with no refrigerator and out of $2000.00 and $300.00 worth of market. My question as a consumer is: who is responsible for these damages? I paid almost $2000.00 for the ** refrigerator and it worked fine until their so called warranty expired. And now they don’t want to be responsible for their bad equipment. I am upset at the fact that the consumers affairs and the better business bureau would allow these companies to sell such expensive appliances which are good only until their warranty expires. I hate the way LG just bluntly told me it is not their problem and there is nothing they can do. How dare they rip off the public like that! A good refrigerator should last at least a good 10 years especially for the prices they are being sold to the public. I paid the price they ask for. How dare they rip off the consumer in such way! And there is the game they play. LG tells me to call Home Depot and Home Depot tells me to call LG. Neither one wants to be responsible for the defected refrigerator they sold me. What am I supposed to do? Get another refrigerator because these two irresponsible companies would not take responsibility and stand behind their damaged goods? I am waiting for your response. Thank you.

This is one of the cheapest made fridges we ever purchased. The ice maker was replaced 2 times. We have had 2 leaks that were caused by the plastic hoses on the back of the fridge, for some reason they devolved pinhole leaks causing us to repair the basement ceiling twice. Zero support from LG.Domenic

I am the same person who reported a problem with a Magic Chef under-the-counter microwave that gave up the ghost after 3 years. I had purchased the Magic Chef microwave oven and an LG Electric Range (LSB5682SW/SB/S) at the same time from Home Depot. Now, the LG Electric Range has a malfunction with an oven sensor. I went to an appliance parts department for a replacement, only to be told they couldnt sell me one because LG will not allow anyone other than their service people to install it. I checked online and the price is $19.35. After I removed the rear cover plate, the sensor, held on with two screws, took me a couple of minutes to remove.My complaint is twofold. First, what right does LG have telling the home handyman he cant fix his own property after a warranty runs out? Second, why do these more expensive items fall apart shortly after the warranty expires? Mostly, why arent these companies held responsible until someone with some authority gets involved?After posting this rant, there is a box to tick asking if I want an attorney to contact me about my complaint. I thank Consumer Affairs for offering me that option, but it would be cheaper to buy a new appliance and thats the problem. LG, Magic Chef, and other appliance companies know this and are counting on it. New technology? Another money-maker for the greedy companies. The one thing I am glad I didnt do was to purchase the two-year extended warranty. Both appliances failed a few days after the warranty expired. Consumer, beware.

I purchased the LG Probake gas range 2 1/2 years ago. Of course after a year the warranty was up and I had to have it repaired. It cost 300.00 to repair and it is very hard to find someone to work on it. I was told LG doesnt have spec sheets for anyone to repair their products. It makes it hard. I was also told that it is hard to find parts as LG Discontinues them frequently. Got it fixed in December of 2019 and here we are again. The convection oven stopped working and was shooting out flames. I researched and found out this always fails on this range. Totally disappointed. Couldnt find anyone to repair it in my area and I tried to order the part for it and spent an additional 80.00. Still can not get it to work. Now I am at the point of buying a different range and definitely wont be an LG. I am so upset. I wasted my money. It was the first brand new range I purchased for my family and I have only had it for 2 and a half years.

Updated on 02/06/2019: THIS IS AN UPDATE TO A PREVIOUS POST. We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowes due to poor repair service, and the lack of good faith to honor the purchased extended warranty. We purchased a LG oven/range, LG refrigerator, and Bosch dishwasher from Lowes for our kitchen remodel, including a Lowes 5 year extended warranty. Our LG oven/range was installed April 2017, and we immediately observed that the control panel would signal the oven had achieved programmed temperature, but bake or broil items were undercooked. We observed the control panel would signal the temperature had been reached in about 5-10 minutes, but the oven interior took about 45 minutes to reach temperature. The LG service technician in October 2017 stated that the oven/range function was normal. In October 2018, the oven/range began turning itself off after being programmed for bake or broil. Lowes service has made five service calls during November and December 2018, without fixing the problem. Lowes notified us that our extended warranty was invalid after four service calls. The extended warranty was confirmed valid after we threatened legal action. On January 28 2019, Lowes Service phoned and indicated the oven was to be replaced. On Feb 1, 2019, Lowes Service reversed their position and decided to schedule a repair appointment for Feb 7. We have not had a functioning oven for four months.Original review: We purchased an LG LSG4513ST gas oven in Nov 2016. We do not recommend the oven. The oven has never functioned correctly. We purchased the oven from Lowe’s with a 5 year extended warranty. We have had numerous service calls without success. The oven will not stay on after programming.

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

Buyer beware! Rust develops in the top housing of LG washers, starting at the bleach dispenser. It does not matter if you use the dispenser or not, rust will eventually develop there, and elsewhere, on the top and lid of the machine. Eventually rust flakes will get in your wash leaving whites dingy. There is no fix for this problem. It is a result of poor craftsmanship. A class action lawsuit was filed and LG won claiming user problem. Odd how the regular use of their product would be a problem that causes rust. Do not take my word for it alone- search “LG washer rust” and read about loads of frustrated consumers with rust problems starting in the bleach dispenser area, in some cases rusting out altogether. Buyer beware!

I had the infamous LG linear compressor failure on a fridge that is only a few years old. Prior to it breaking down, I called and proactively asked for replacement or a permanent fix after hearing of friends and relatives have failure. LG refused and said they would only come out if something was broken because no official recall was done. They are in a class action lawsuit currently over this. We are now waiting A WEEK for a technician to come and $700+ worth of food and groceries gone. Calling the customer service was a nightmare with foreign reps who spent 15 minutes trying to understand my address until I asked to be transferred to a supervisor who had better communication and more fluent in English apparently. Then I was told that they would reimburse me for a mini fridge or fridge rental, later I find out that was a bold faced LIE. It has to be GREATER than 7 days of outage to qualify for this. I was exactly scheduled for repair at 6 days from my phone call, so now they are saying they wont reimburse. In summary - terrible equipment and terrible customer service that is untrustworthy and cannot communicate. Never purchasing LG again.

I have bought an LG Range. Everything was fine until now. My start button has completely stopped working. I have called all, but all appliance repair shops in my city all say the same thing - do not buy LG products and that LG refuses to sell parts to repair shops. I called LG to have some guy who I couldn’t understand from Pakistan or India try to help me. Then, I was told it was going to cost me over $200 to fix it. This is a $1,500 stove I bought because of high consumer report review. I will think twice next time I buy an appliance, and it will not be LG.

I bought the French door with bottom drawer pull out freezer & ice/water in door refrigerator Model# LFX28968D (& matching dishwasher) in July 2017... delivered mid Sept 2017. Spent $3200 before tax. Compressor failed May 2021... Fridge looks like operating normally but nothing frozen in freezer, no cooling in fridge and obviously no ice. Turns out my model# along with some other LG models have KNOWN COMPRESSOR FAILURE problems... But yet they kept producing them... And when compressor failed - they replaced with same (if still under warranty) and in a large number of cases-those replacements also failed! Remember-even though the compressor may be covered you still pay for time/ labour on repair visit. There was a class action lawsuit in USA that was settled and compensated everyone in Feb 2021-but this is only in USA not Canada. Personally I think they would have upheld their reputation had they done a recall... It’s not just a loss of a few hundred dollars... We’re talking thousands for the product, hundreds in frozen/refrigerated food loss and hundreds in repair labour fees (maybe multiple times)... I am fortunate to have purchased extended warranty from the business where I bought the fridge... which I don’t typically do. The repair company was great - came quickly and they already had this part stocked because they’ve been going to multiple calls with this issue. When it comes to the next new fridge I need to buy it will definitely NOT be an LG product... because when the compressor fails (once or more) Life’s NOT Good! I’m not sure this will actually get published but this is the link to the class action lawsuit details that includes all the model#’s. **

I purchased an LG French door refrigerator with bottom freezer in June of 2013. In August of 2013, the ice maker went out. It took about 2wks to get it repaired. Now here in May of 2014, the ice maker and freezer arent working. I have asked that the refrigerator be replaced because not only is the ice maker not working, but now the freezer, which is a clear indication that it is a faulty product. LG has refused to replace it stating they will only repair it. They have tried and were unable to fix the initial problem. The fair and responsible thing to do is replace this faulty product.

Purchased a new LG dishwasher on 12/17/20. Model #LDT5678SS. Delivered on 12/20/20. Used MAYBE a dozen times & now there is rust in the bottom of the tub & on the door. Since it is now past 30 days Lowes will not fix/replace it so we reached out to LG since there is a 1 year warranty. The tech they sent out said he owned the same model & kept his outside & his didnt do that. Then he went out to his truck, made a phone call, came back in & told us to call Customer Service & left. We called customer service who informed us the tech said it was improper use on our part. We only used Cascade & water. I dont understand how this is improper use!We also purchased the 5 year extended warranty from Lowes, but because it is still under manufacture warranty, they cannot help either. They also stated that rust on the tub & door is considered cosmetic & would not be covered. Even though in the back of the LG book, that came with the dishwasher, it states there is a lifetime warranty on the tub & 1 year warranty on the parts/labor.So now we are stuck with a brand new rusting dishwasher that sticks like rust inside & Im sure will only get worse with time but thats considered cosmetic. I WILL NEVER PURCHASE ANOTHER LG PRODUCT AGAIN. Its sad because we used to love LG. Own several LG TVs & also just purchased a LG Microwave which Im going to return before the 30 days. We were also looking at purchasing the matching stove & refrigerator but that is definitely out of the question now!! Between the Dishwasher, connectors & warranty we paid over $1,000 & now were stuck with it!

We purchased an LG Bottom Freezer Fridge in 2011, cost over $2000. To date we have had 3 service calls for faulty boards to a drilling sound loud enough to drown out my TV in the next room. I paid $200 for an extended warranty to repair the first time the drilling sound started. Warranty valid for 90 day only. 1 year to the day, the drilling sound started again. I called LG customer service. The first person Eddie hung up less than 5 minutes into the call. Called back to a person by the name of Luigie. I explained the issue to him, he had 2 ways to resolve the problem, 1: spend another $200 for a service call or 2: unplug my fully stocked refrigerator for a few days, when asked if LG was going to replace the spoilage, he said that LG does not assume that liability however, he did tell me that the issue is known by LG. Never again will I buy an LG product!

I had a LG refrigerator which failed in just 6 years. I had a LG dishwasher which failed within 6 years. My sons LG refrigerator also failed just yesterday. The only LG appliance still running in my house is the clothes washer, which has rust showing around the top of the tub. I am holding my breath to see how much longer it will go before it too takes a dump. Then NO MORE LG anything in this house.

The washer was repaired and now is working without incident. A1TV Repair did a fantastic job and LG made a concerted effort to get this resolved. Thank you!V/rCharles

My LG Electric Range with convection option malfunctioned and caught fire today, Christmas Day 2011. Its model LRE30755 ST/01 and manufactured in June 2007. A wire between the main compartment of the oven and the lower warming drawer compartment (inside the oven) arced and the heat melted a hole in the metal at the bottom of the oven. Essentially, the metal was on fire.Fortunately, the house did not burn down. The oven sort of shut itself off, and it did not trip the circuit breaker. It is out of warranty. Ill be calling the Consumer Product Safety Commission and the PA State Attorneys office in an attempt to get this product recalled. It is dangerous.

It is an LG REFRIGERATOR. It is double door and bottom freezer. The right door when opening, the inside of the door that is plastic has come away from the door. The repairman has been there twice to fix. It has broke again. I am hoping for my parents sake that the repairman that is coming again will say that we should get a replacement fridge. We are very frustrated in this LG fridge.

This is our 2nd LG dryer same model in 40 days. The same problem has occurred with each one. Dry cuts off and will not cut back on. We purchased it from our local Home Depot which have done everything they can to make right what LG has not. LG should be shut down for making lousy products that fail to work. I feel like the Better Business Bureau should be involved and shut down this company from taking innocent consumers money. My husband and I have missed 3 days from work to meet A&E repair company to work on our dryer. If it werent for the manager at Home Depot, we would have no one to talk with since LG doesnt give a rip. Why does Home Depot continue to carry such a horrible product line? PLEASE...PLEASE, Do not buy LG products. They are a rip off and this dryer may cause your home to catch fire.

LG issued a refund for the defective fridge. Good experience with customer service but I had to push hard for it.

Washer wt 1101cw - This washer is constantly out of balance, I have to watch every load which I realized were taking 4 hours or more to do one load, my water consumption has doubled for my home since January of 2014 and it keeps my septic drain field constantly wet even in the heat of summer. Further they have told me there is nothing they will do to fix this problem, in fact his words to me is This shouldnt be a problem mamma. So this is the worst washer I have ever purchased and would never recommend it.

The service was relatively quick and the technician was very professional. However, the refrigerator itself seems to be loud and poorly constructed especially in the stress areas where there is no reinforcement, just plastic (for example, the Glide N Serve drawer. Even the inner plastic is not very durable. I am very unhappy with the quality of this LG refrigerator - it is very upsetting especially to my wife.

Purchased a top of the line LG Refrigerator in combination with stove, dishwasher and microwave. Began having problems with refrigerator after 9 months. Tried to report using web site as instructed. Attempts went unanswered. Numerous attempts by phone and letter have resulted in no action with usually no response. Ice Maker unit is completely inoperable now and water has leaked into control panel with delamination of plastic cover. If you want a company that stands behind their product do not buy LG.

I have exhausted every option to resolve this matter regarding our LG washer/dryer. Purchased at Home Depot (approx. 2010) with the additional warranty. Upon numerous issues with delivery, installation, drainage, mold, mildew, build up, seals, etc.. Home Depot hires an outside source/third party vendor for service. Just the phone calls alone feel like theyve taken years off my life! The call center that handles the calls is obviously outsourced and makes for major language barriers. We had numerous repairmen assist with the issues. Not one time was there any resolution. We have a family of five and Im blessed as the Laundry Goddess. I have a generic disease and have recently been diagnosed with lupus. My health is taking a toll on everyday chores. These less than desirable machines add unwanted frustrations. I look forward to a resolution!

We purchased an LG fridge and stove from Home Depot on January 3, 2014. We were given a date for delivery of Jan 24, 2014. So my husband takes the day off work to await the delivery. At 9:30 am we received a call from Home Depot asking if we had received a call from LG with our delivery time? We answered, no, we had not, and Home Depot staff said he would call LG to see when it was coming. Several hours later with no return call from anyone I called Home Depot (2:30 pm), only to be told that our products were out of stock and would now not be delivered until Feb 4, 2014. So upset over taking a day off and not even the smallest of respect for LG to call and inform us that our products were not coming, we wait until the next date. For Feb 4th comes and again my husband takes the day off work to await the delivery (surely if it was not coming today LG would have called to inform us). By 11 am we heard nothing so I placed a call to LG myself. It was at this time I was given the run around. I asked her if it was customary for them to not call their clients to inform them that their delivery is not coming. She told me it was Home Depots responsibility (I spoke with Home Depot and the told me it was their responsibility). I explained that I felt that was horrible customer service to not provide common courtesy. I let her know that it cost us money to stay at home for the 2 days and they couldnt pick up the phone. The customer services lady could not help me and when I asked to speak to a manager the manager would not take my call and instead gave me the number to call the delivery department. It was then I spoke with them and was told that it wasnt coming today either and had no idea when it was coming. Eventually we found out another delivery date of Feb 12. I wonder if I will ever get the items I paid for??

Purchased 823.00 dishwasher that is now 9 months old and has not worked for the last 4 months. Repairman has been here and ordered parts that are on national backorder and they still cannot give us a expected day of repairs being completed. I will never purchase or even recommend purchase of any LG product from here on out. Thanks for the nightmare LG.