Updated on 04/16/2020: As follow up, after I posted a complaint about my microwave, LG posted a reply on ConsumerAffairs which implied that they would look into our complaint. Wrong! We received a call today 4-16-2020 from the next level supervisor who said you received bad information from our customer service rep but we still cannot honor our warranty. This was the second LG microwave we had purchased, and the second to fail. This last one after about 4 months. One of the last LG reps we spoke to said there was no problem with our reimbursement paperwork and the warranty reimbursement check would be sent right out. Wrong again! This last supervisor told us that his company gave us bad information on how to file a claim and too bad for us that they made the mistake and now we are out the cost for another LG microwave. Just beware, if you do have issues with your appliance that is under warranty, LG may not honor their warranty even after admitting they were at fault.Original Review: We purchased a LG microwave to replace the LG microwave that stopped working after 2 years. After 4 months the new LG stopped working. It was under LG warranty so we called and submitted the warranty reimbursement form. After not hearing back for over a week, we called and they advised us that they needed the serial number from the unit cut in half. We submitted both the form and the serial number. After not hearing back again we called and they told us to submit the cut serial number tag on the actual submission form, so we did that and send it back in. After not hearing for two to three weeks we called again and we were told we also needed the manufacturer tag cut in half and submitted on the form. At that point being over two months of dealing with LG, we had already disposed of the unit. We told the rep and he advised no problem they would be sending the reimbursement check to us.After another week and a half we called in again and we were told without the cut manufacturer tag on the form we would not be reimbursed. We explained that the last rep said there was no issue with this and explained the entire situation again. We called again to be disconnected and called again to be told there would be no reimbursement without the manufacturer tag. After much discussion we asked the rep to send our request to a supervisor. She said it would be another week before a supervisor could look at our request.Bottom line buy a better brand microwave unless you want to continue to replace them and have LG give you misinformation to file a claim under warranty. Had I known their service was this poor I would have never bought any LG appliances. Had we known we needed more information off the unit we would have gladly supplied that at the time but the representatives gave us bad information. There are too many good quality products on the market to settle for horrible service and low quality from LG.

Purchased a LG French Door Refrigerator from Home Depot in 2011. Almost 6 years to the date of purchase the unit quit working. After calling LG they stated that the compressor was covered but not labor. Lg suggested two certified appliance repair resources in our area. First referral never returned our call. Second sent a service person out on a week. Technician stated that our unit was the cleanest unit he had ever seen but unfortunately the compressor was bad. Our out of pocket expense will be $600.01 for a refrigerator that is only 6 years old! Our previous refrigerator was 28 years old and cost 1/3 of the cost of this LG. Called LG to file a complaint with no satisfaction. In fact the LG Representative said LG could not help with any labor cost and that we should remember that the unit USA man made product and was not perfect. Really!?? I will never purchase or recommend an LG Product to anyone!

This is the 4th appliance (6 in total) that is nothing but crap! The model # LRE30453SB is the range that we own! I have had a technician out 4 times in 7 months to fix problems! The sensor has been replaced twice and the brain box once, and last week (11/8/2012), they were back again because of the same problem (sensor). This time, they put goop in the back of it to keep it from making the sensor noise. All I want is to have decent appliances! Luckily for me, this range has an extended warranty! My fridge wasnt so lucky. Well, I should say we are so lucky - $500 in medicine and food wasted! LG doesnt care! They wont do anything! The list goes on and on for ** appliances! The dryer and washer have both had to have repairs to them within the first year; the range, 4 times in 7 months. Now the fridge! Something needs to be done! This is a lot of money that I dont have to replace the food lost, and potentially new fridge! Do something.

I purchased an LG oven as a gift for my sons family in February 2013. After 6 months the oven stopped working. My son called LG and had a repair person come to the house. He had to wait over 3 weeks for the appointment, even after offering to be home at any hour. He has small children and trying to make meals for the 3 weeks was a challenge. Once the oven was repaired we all thought it was good to go. In January 2014 the same problem occurred but this time LG said they cannot get the part (after my son and his family waited another 3 weeks for an appointment). My son and I have spoken to LG and they offered to pay us back for what we paid. Of course they refuse to replace it. It is not longer an item that they make and since we got it on sale so a new LG will cost much more than what they are offering to give us. Shame on you LG. When I purchased my oven, not an LG, and it did not work properly, not only was it replace but it was replaced the next day. I will never purchase anything made by LG again. Customer service says it all and LG does not have it. From a customer of anything but LG.

I have a LG Ft.Loader washer I bought from Sears around 2 years ago. Went to use it to wash clothes. When in the spin the washer makes a banging noise real loud.. turned it off. Called Sears to service it. They told me it would cost 250.00 dollars to come out and check it out plus parts if needed. I said no. Toomuch, just to check it out.. So I said the hell with it. I will buy a new one and not a LG. So I bought a Samsung top loader. So I will check out the old washer. I did. I found out what was wrong with it. I took the ft. cover off and the bottom right came off the tub. So found out what was wrong. The dummies that made this washer should have put washers on the bolts that hold the weights on. Its made like, you screw the bolt in this plastic thing that spreads open. In wear, it comes off. If they had used a washer on it, it would not done this. So I feel the washer is a piece of crap. Never to buy a LG washer again.

Our French door model LG refrigerator failed just 10 days prior to the 5-year warranty period. The first indication was it would not make ice. This is caused by the freezer unit unable to maintain a freezing temperature. Service support wasnt available for 8 days. The service rep was not prepared to address a leak in the freon system. A second call was scheduled for a week later. The same rep came with another repair rep who said the sealed unit needed to be replaced. After replacement and adding freon, the unit worked for three weeks before failing again. The leak was obviously not repaired. I wont allow another LG repair rep into my home. I will instead go out to purchase another (non-LG) unit now. Do not purchase any LG products. No qualified repair service exists and the products have poor quality control and even worse design.

I bought $4000 LG refrigerator LRMDC2306S in November 2020. It started giving me a problem with ice making and cooling from mid January, even less than 2 months. Then it completely stopped working on 2/7/2021. I had to throw so much food on Super Bowl Sunday morning. The CL E error code on the control panel turned out to be an issue with a compressor. The part is even backordered for 2 months. I requested a replacement. I didn’t want to deal with the repair since it is definitely a lemon with a major defect. This appliance is not reliable. It will give the same problem over and over even with the replacement of the compressor. Who wants to exchange a compressor at a brand new $4000 worth refrigerator?! Pacific Sales manager was no help. I talked to many people at Best Buy customer service. They didn’t want to do anything for a customer since their 15 day return period was over and I didn’t buy their Geek Squad protection. I was told LG’s replacement or reimbursement process takes up to 6 weeks and the approval is not even guaranteed. They may attempt to repair first. I have already lived without a refrigerator for a month and now I am unsure of how long I have to live more without it. I have been calling LG customer service 3-4 times every week for a month to follow up. I have to repeat myself whenever I call for 30-40 mins because the notes are not complete and they don’t have a matching report from a tech side. Return authorization department is never connected even with an hour wait. It is ridiculous you get to use a refrigerator only for 2 months and you don’t get any help or support despite $4000 spent on an appliance with a major defect. I’m so frustrated with all the inconvenience caused by this refrigerator. I hope Best Buy and LG build up a better follow up system and prompt return service for defective products.

I purchased the worst appliance of my life - an LG refrigerator. It is absolute junk, and I regret ever trusting this company with such a large expenditure for their flagship refrigerator. The fridge never - from day one - held a proper temperature, and the compressor failed within the first year. I tried contacting LG to get warranty service on what was offered as a 10 year compressor warranty, and LG customer service denied their obligations through what happens to be the worst customer experience I have ever had in my life. I am so incredibly angry with them. Just writing this review infuriates me. LG refuses to honor to do the repair, but tries to scam me even further by trying to sell me yet one more level of warranty through my Consumer Protection office, just to honor the warranty that I already have through the original purchase. And then they come back at me and say that they will honor just providing the part on the compressor, if I buy one more extended warranty and sign a waiver to release them from the remaining 8 years left on my already existing 10 year compressor warranty. My fridge has been sitting dead - DEAD - in my kitchen for the last 18 months. I filed a complaint with my Consumer Protection Branch, and they have been fighting with LG for nearly 18 months now, where LG refuses to acknowledge needing to honor any repairs, or to acknowledge my situation. My fridge, completely dead and with the protective plastic wrap (from factory) still on the doors, is landfill junk. So much for that $3,400 retail price for a bunch of landfill crap. I hate this company. I hate this company with a passion. I hate them so much, that as my fridge sits dead for the past 18 months, I get so angry that I cant keep food in my house after spending so much money on the initial purchase. The only time I can even try to keep food is over the winter months when my garage is cold from the winter outdoors. I cant believe that I spent an entire winter (this past winter, and the last) going out to the shelf in my unheated garage, and being forced to eat the food there for me and my family, and questioning whether the food that was ate each and every day would make me sick, or whether it would kill me (from food poisoning). I hate this company so much that I will never - EVER - purchase another LG product in my life. I pray this company goes into bankruptcy. Im in the process of proceeding on a lawsuit with this company, and Im going to go after them for every last penny. My lawsuit is fueled by my hatred for LG, so if you want to feel like I do (the rage) you should go out and buy their garbage and experience this overwhelming anger. This is the worst company I have ever dealt with. They are scammers, building absolute junk, with horrible products made not to even last a year. My sister just bought an LG phone, and its the worst piece of garbage she said she has ever bought. Shes taking the non functioning phone back to her phone company, because it doesnt work, and has never worked properly. If you want to get an idea about what other LG customers think about LG products, look no further than the 1 star (out of a possible 5 stars) that LG refrigerators are rated at, at ConsumerAffairs.This company fails at everything they do. Did I say I hate this company, passionately? I have never - EVER - in my life hated anything more than LG!!! Do not buy LG products unless you have a passion for being angry, and enjoy feeling hate. I hate you, LG. You are the worst experience of my life, and I wish you and your scam into bankruptcy. Your products dont deserve to be in the world. LGs bankruptcy would make my life so much better. (I hate LG that much!!!) Stay away.

Purchased all new LG appliances and 11.5 months to the day my freezer stopped working. I have had 3 different service companies come to my house all claiming its a different issue. Two weeks ago another company came out and replaced the compressor, it lasted two weeks. I lost most of the food in my freezer and now the refrigerator is holding a balmy 53 degrees. According to the USDA, food stores longer than two hours in temp over 43 should not be consumed. The repair place has to come tomorrow and declare a lemon, but who knows how long it will be before they take care of this, if they ever do. All I can say is NEVER BUY LG products.

We purchased our French Door Refrigerator in Nov. of 2011 from Home Depot for over $2500. We had not problem with the unit until May of 2014 when the it stopped working. Calls to LG resulted in a service call but we did have to wait for several days for service which of course means you have to find a place for all your food so you dont lose it. Ok - repair guy came out and replaced the fan assembly behind the freezer stating that it needed a stronger fan to keep it from freezing up. OK - unit was noisier than before but it did work. Until May of this year when the same thing happened again! Same repair guy - same fix. After he left it did start making a louder noise so we called him back. When he came back he said that is just the normal noise the new fan makes and rather rudely left! This week the unit quit working again!About six weeks later the last call - we unplugged it and plugged it back in but still had to move all the food again since it was thawing out. Had to wait 24 hours for the repair guy to come once again and apparently unplugging it caused it to reboot because it did start cooling again. ** the repair guy walked in, pointed his infrared thermometer and said Well - it is working, there is nothing wrong with it and refused to do anything else - accused of yelling at him - which we werent and stomped out of our house! Subsequent calls to customer service were not very helpful. They all give you the same responses like they are reading it off of cue cards - all denying culpability and trying to put it on us instead of admitting that their product is faulty! And this model has had a class action lawsuit against so we know there is a problem!My advice - do not buy an LG product. They are not the quality you pay for and if you have a problem, you will not get any help from them at all. Their consumer service department treats you without respect and without true concern for taking care of the problem.

I’ve known about LG for a long time and I like the door within door feature of the refrigerator as well as the bridge section with the long, narrow door. You could put something real wide in the fridge. The quality is good even though I had an issue to begin with. I travel for work so it’s hard for me to know when I’m gonna be home. Scheduling was hard but when I was home for a week and did schedule, I never got a callback from the technician on when they were gonna come out. It was dropped so, it was another month again until I was able to call and find out what was going on. Then it was still a few days later. But when they came out, they did a great job. So, I had no complaints and I’m gonna be buying one for my new house.

The product came highly recommended. Motherboard went in first 3 months of owning it. Had to call many times and had to wait to be serviced for almost a week. Service man ended coming at midnight to service. Not even a year after the refrigeration/freezer sensor is gone. Called and given a date 11 days later for repair due to having the wrong postal code in their system! Now 10 days later after repeated calls to many different departments telling us they might not have the part, fridge totally not working, food spoiled and no remorse. We want the fridge taken away, money refunded. NEVER will buy LG again!

Do NOT buy an LG dryer (DLG4971). I hardly had the dryer a month until it stopped heating. I was not going to be at the house where the dryer is for another 5 months so LG extended the warranty until I could get back to fix it. The igniter, valve and thermostats were replaced in May and in December the dryer doesnt heat AGAIN. Of course the dryer is out of warranty now and Lowes tells me the parts are under warranty for only 30 days. So my 1.5 yr old dryer is broke again. I dont like the LG washer either. Doesnt rinse very well. I sold it.

LG High Efficiency Front load Dryer - I read through the complaints and have the same problem as many others. The only difference is my issue didnt happen right away. Ive had it a few years and recently it started making loud noises. I do OK with simple home repair so I opened the unit and found that the barrel was warped from a huge crack in the back seam that I couldnt see from the inside. Also over the agitators inside machine will start to develop a gap inside the barrel causing cloths to get stuck and twisted up ruining them. They also will trap change and other small items inside the agitators then make that noise as well. Why we cant have the old american made products again? Miss that.

LG dishwasher inverter direct drive - If I did not have to pay to reinstall, I would toss this one and replace it. It sounded good that in the bottom rack the dish dividers folded down to arrange space for large items. Yes, they do -- every time I load, close, open, or almost when I breathe when using it. If I partially load (of course, I do) and close to await more future dishes, the dividers fall over and the plates and bowls tumble. So frustrating because I have to reload every time I GENTLY close the door (if I get to that point before they fall). I now work in very slow motion and hold my breath when using it. Lets capitalize VERY dissatisfied!

I bought an LG refrigerator model No.195NC5 on 06.10.09. I noticed recently that the body paint at the bottom is rusted and still peeling off. I contacted your technician through my dealer at Kottakkal in Malappuram dist. The technician informed me that the warranty period is over and theres nothing to do. Though the complaint noticed recently it occurred, quite early, within one year of purchase. I am not only a customer of LG refrigerator but I have LG TV, LG PC and likely to buy an LG washing machine. I expect your favorable action.

We purchased a brand new LG stove/oven in 2014. The control panel started giving us issues about a month ago (27 January 2016). We reported the issue to LG customer service and they offered an extended warranty for about $275.00. We purchased it and their repair representative arrived at our home. He verified that this was an LG product by model and serial number, and confirmed that the stove/oven was produced in 2013. He then said that he didnt have the required parts to perform the repair, and that LG no longer makes the parts. Since then, LG wont fix their own product because we dont have the initial purchase receipt. We have been arguing with so called LG executive services ever since. Ultimately, this is an LG product, LG took our money for the extended warranty, and they are incapable of fixing their own product. Is this fraud?

LG did send someone out to replace the faulty part. They did this as a one-time courtesy. I cant help but feeling like the refrigerator is a lemon, and its just a matter of time until the cost to continue repairing it is just not worth it. And its a shame I had to post on this site to get any kind of help from them, when they adamantly refused when we called. Our next refrigerator will definitely not be an LG!Still, thanks to this site for saving us hundreds of dollars on the repair, and I appreciate LG stepping up and doing the right thing, even if it was only because I posted on a public site the issue(s) we are having.

I have an LG stove with Easy Clean. HA it is NOT easy to clean. I called the company back where I purchased it and they would not do anything, I called service and the man told me the clean cycle works correctly. I called LG and they got their money so that is all they care about. I am extremely disappointed with my LG appliances. This supposed clean cycle does not clean. I was told at one time this is designed to be cleaned after each use. I do not have time or energy to clean my oven everyday. Yes everyday! I cook something everyday. I am 70 years old and physically cannot get down on my hands and knees to clean an oven frequently. I will NEVER buy another LG again. Soon this stove will be sitting at the curb as trash!

My LG Electric Range with convection option malfunctioned and caught fire today, Christmas Day 2011. Its model LRE30755 ST/01 and manufactured in June 2007. A wire between the main compartment of the oven and the lower warming drawer compartment (inside the oven) arced and the heat melted a hole in the metal at the bottom of the oven. Essentially, the metal was on fire.Fortunately, the house did not burn down. The oven sort of shut itself off, and it did not trip the circuit breaker. It is out of warranty. Ill be calling the Consumer Product Safety Commission and the PA State Attorneys office in an attempt to get this product recalled. It is dangerous.

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response...We need to send out a technician to verify that the compressor is bad. I said, You came last Friday. LG said, Well he didn’t call us to report it so we need to send him out again and call us when he’s in front of the fridge. Mind you it’s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I’m disgusted with this company.Updated on 08/29/2019: I am now one month without a fridge. Took them 5 calls and 2 weeks to get back. They finally sent a tech who vacuumed out my fridge and left. I called 5 more times and finally got them to come back 2 weeks later to put in a new compressor. Fridge is now screaming loud and has gone up 10 degrees. They want to send a technician a third time and I hung up. The tech said he has replaced 74 lg compressors....that’s from the technician. If you call their number it says, “Are you having a cooling problem….” Stay far away from this brand. We are a large family and living out of coolers in August with no answer in sight.Original Review: I bought a LG fridge 2 years ago. My refrigerator quit cooling so I called customer service. They told me they extended the warranty to five years and I would receive a call within 3-5 business days. I never received a call within the time frame. I called twice during that time to check and and I always got the same response that it would be escalated. On the sixth day they told me it was scheduled out two weeks. I explained that we are a family of five and that’s crazy. Then I received a text confirmation telling me that it was actually 3 weeks out before someone would come out, but they would escalate and nothing else they could do. Runaway from LG fridges. It’s the middle of summer and we had to throw everything away and living out of a cooler. They could care less.... Customer service is worse than the actual refrigerator.... You’ve now been warned. They are aware of the issue due to when you call the automated message says is your LG fridge not cooling? Junk!!

We have a 5 year old LG oven that began experiencing issues with the cooktop 1-2 months ago. The burners will work, but only rarely. They will turn on and heat for maybe 5 seconds and then turn off. Sometimes they will work for a few minutes, and then turn off. Never on long enough to cook a meal, or if you are in the middle of cooking it will power down to barely on and you are stuck. The front larger burners work way less than the rear burners, and the left burners are way more problematic than the right. There is a heat vent to release excess heat from the oven and glass cooktop located under the control panel on the left hand side that is frying the computer components in the control panel causing malfunction. This is a known design and engineering issue.I have tried calling LG, and they tell me there is nothing they can do. I tried communicating with them on Facebook and they tell me there is nothing they can do. There are many people documenting the same issue on places like Youtube and even here. Everyone one of them, right around the five year mark this starts happening to them. There are many replies from people saying LG did the right thing and fixed this for them. New computers. New control panels. The entire back replaced. Nothing for me. Super disappointed that our $900+ oven only lasted 5 years before its going to need a repair call and expense for me.We replaced our entire kitchen with Consumer Reports top-rated LG appliances five years ago. The dishwasher is already gone; too expensive to repair that compared to the cost of a new model. Still have microwave, and refrigerator. Oven is failing as mentioned. We also have two 65 LG TVs and an LG washer in our house. Doesnt matter how long we have been a customer, LG is making this difficult.

My nightmare is about a $2000 refrigerator and about $10,000 worth of aggravation. I have a refrigerator that is eight months old and it started having a problem. We called LG and they sent somebody out here. It turns out, the compressor died and then, they fixed it. Roughly after a month, it started to buzz loud enough that if we were trying to watch TV or talking on the phone, we couldnt hear it too well. Plus, if we walked anywhere in the house, we would hear the refrigerator buzz. It was fairly loud. We lived with the buzzing for about two weeks and its a little bit like the Chinese water torture because it was very annoying but we didnt know what to do. When I called, the rep told me that if a repair guy comes to the house and he doesnt hear the buzzing, I was gonna get charged. But its not making the noise all the time. It goes to a certain cycle. The whole refrigerator resonated with the vibration of it and gets a vibration out of the fridge from the motor. So now, were in a quandary. I told the rep I didnt want to spend another $100 to have somebody come here and when hes here, its working okay and then we have to pay him. And then, it goes back to being bad again. I kept making phone calls and I figured they were in the Philippines and the reps dont speak English very well. It was very frustrating. I call and say, I have a blue horse, and they say, What color of the horse? They listen but they dont really hear me.After about 10 calls of getting nowhere with them, I got a woman over there who transferred me back to an escalation department in the United States. Also, I happened to record the sound on my phone that day and the rep heard it. She said it was the compressor. She authorized a repair person to come to the house without charging us. The repair guy came with the supervisor and they fixed that. Then, we thought we were fine but the day after the repairmen came, the refrigerator started not working well. The freezer was like 10 to 20 degrees. 24 hours is the period of time I have to give the fridge to adjust but everything is high now. Also, in the period of time they came back, I had it set for minus 6 and 33 but I get to read 0 and 40. Even at the coldest setting, it was barely acceptable within the normal range. The fluctuations were bad. I called the repair person on Friday and told them the fix wasnt working right. He told me it was just my thermometers. But I have two thermometers and theyre calibrated. I called them Monday morning and we still had the problem. I gave it the ice cream test and my ice cream melted. So I left the repairman a message but he never got back to me. Finally, I talked to Famous Tate and the regional manager instigated the callback to LG to come service the fridge. We then had an appointment on Thursday. But then, that time, it started getting cold again. I even called the repair person that Thursday and told him about it. But anyway, he came and took it apart. He said there was a leak in the evaporator. When he did the compressor, he put a dye in and when he came back, he could see that that was the problem. Hes coming back Tuesday to do the evaporator replacement. Meanwhile, the freezer is somewhat normal but the fridge part reads 40 degrees. I have it set very cold. The repairman is telling me the evaporator is bad but it doesnt jive. Also, that buzz is back but not as bad. If I push in on the doors, it stops. I can hear the motor going but that zzzz! that Im hearing is vibrating. Now, we have a refrigerator that doesnt work right and one that is making noise. Thats where were at and were very frustrated. Also, dealing with people overseas was horrific and not fun. They have something called Smart Diagnosis where I can go to the product, hold my phone up and it goes, Beep and they can get a readout of everything going on in my refrigerator, the temperature and how many times I opened the door. I wanted to get that printout from them so I could show the repair guy but I was told they were not allowed to do that. On one hand, Im unhappy about my experience with LG but they did come here to try to fix it so thats good. But this is an expensive refrigerator. If I could pay money, even if I took a hit on the refrigerator and get rid of it, I would. The product is pretty unreliable and the scary thing about this is because weve had the fluctuation in temperatures, we could eat the food and could get very sick.

It didnt cost as much as other refrigerators with similar features and styles. Also the place we bought the fridge at had a lot more LG type of refrigerators than any other brand of refrigerators. The features I liked the most about the LG refrigerator was probably that it had an ice maker and water spout built into it with options on how you want your ice (crushed or cubed). I disliked how little ice you were able to get throughout the day considering there are a lot of people in my household, the ice ran out rather quickly.

The washer (model WT1201C) only used sufficient water amount to clean when set to bulky, and even then the no-agitator washer would throw the clothes off balance. This would trigger the washer to refill in an attempt to balance the load, which would then throw the clothes off balance, and this cycle would repeat ALL DAY long. I put clothes on before work at 6am and when I got home at 3 in the afternoon the washer was still continuing to fill and spin, fill and spin. I was so frustrated when LG said it was bc of gov. regulations and that all the washers did this, I finally gave up and bought a Speed Queen which works AMAZINGLY well.

Dependable, easy to clean, durable because it lasts beautiful, strong and big enough to load my king comforter. Easy to assemble when needed. LG easily able to contact with questions and maybe same if I need their service.

Bought an LG top load washer because it was supposed to be the greatest thing ever. Constantly twists clothes, gets off balance and shuts down, and all of my light colored laundry is ruined because the piece of crap doesnt get clothes clean. Cant believe a company would release a machine like this.

Piece of crap top loading washer Model WT1701CW does not work! This washer, I was told by the salesman at Conns, with which I am no longer doing business, was programmed by a woman. It ought to make her and her environmentalist friends happy, because it saves water. But if you want your clothes washed, youre out of luck, because they will not be submerged below the water level of only a few inches! LG is no help at all, refusing to do anything. No software upgrade, no repair, no reprogramming, NOTHING! Wash day at my house involves using a BUCKET to fill the machine to a level adequate to wash, then repeating the bucket brigade for rinsing, EVERY LOAD, EVERY TIME! Do not buy LG products. I also have an expensive Plasma TV that failed after only 12 years. What a rip off!

We purchased this fridge in 2010, to the tune of $2,500-. We have had so many issues with it that we are now on our 3rd replacement model. Fortunately, I bought the 5 yr warranty with the store. This last fridge, LG would only cover the pro rated portion remaining, so the warranty company covered the difference. And I had to pay another $500- for another 5 year warranty. So this many years later (6), and the latest fridge delivered a year ago, almost to the day, the repairman is on his way, for the second time in a month, because the ice maker wont make ice. Never buy an LG product.

LG Dishwasher LDS4821 - We purchased our LG dishwasher in mid 2012. Our first bad experience was with the installation, as the legs supporting this monster are made of plastic and the installers completely broke the frame. (I found out when it starting tilting and had to call Home Depot, who replaced the dishwasher). These dishwashers are so flimsy, they never sit correctly between the cabinets and require occasional adjustments to keep the door from scraping the sides of the cabinets.The next problem was a strange scraping noise that would occur during the wash cycle... Turned out to be the pump, which was also leaking, which rusted out the motor. Our repair guy replaced both. The next repair was with the bottom door seal, which was leaking water. Within months after the stated repairs, the HE heating element light started flashing and the dishwasher wouldnt complete the cycle. Once again, our repair guy came out, tested the heating element (which was working) and determined that the control panel was malfunctioning and needed replacement.Now on to the minor issues: detergent door may or may not open during the wash cycle, bottom rack has a tendency to stick and requires being lifted and re-seated, dishwasher may or may not do a good job washing the dishes (depending on its mood that day). At the time of purchase, we were remodeling and bought all LG appliances. After the above experiences, I will never buy their appliances again.

Bought the top-loading Inverter Direct Drive about 3 years ago. This is the biggest POS appliance we have ever owned! Washer gets unbalanced with almost every load - no matter how small or large. It takes a LONG time to wash any load. The display may say that its a 52-minute load. Thats ONLY if you monitor it getting unbalanced or shutting off completely. It mostly gets unbalanced at 34 minutes remaining and at 11 minutes remaining. Unless you use the bulky setting, you get next to NO water in the tub. And the very WORST PART is that it has RUINED countless shirts, pants, and shorts. It will put dark, short streaks (stains) ON YOUR CLOTHES THAT YOU CANNOT GET OUT. We have washed the Maxine-stained items up to six times using a wide variety of stain removers and NOTHING works. We wound up throwing items away after this machine stained them. Now we turn everything inside out. We hope to be moving soon and will GLADLY leave this machine behind. What a HORRIBLE appliance!!!

Nice and big refrigerator broke 13 months after owning, compressor was bad. Spent over $2,000, took out an extended warranty another $250, a year later another compressor. What is wrong with this picture, this is America, why cant we get satisfaction from a company selling faulty merchandise. Dont BUY LG, it is crap, I heard there was a class action suit, I called the attorneys office handling this and they said it was dismissed and had no further information. Come on, really, this is a real issue and people deserve to be compensated for being taken advantage of.

We purchased a 23 cubic foot French door refrigerator. Unfortunately we did not purchase an extended warranty. Within three years, the first problem was the ice maker, which LG repaired at no cost. The second problem came when a handle for a crisper broke off and now the fan motor now sounds like a motor boat. This all happened within three years and when I tried to contact a person of responsibility my emails go unanswered. I feel that this a poorly made product and seek relief and repair.

My refrigerator (LSXS22423) a side by side is 2 years and 3 months old. Wasnt making ice Sunday and by Monday everything in freezer was thawed. The compressor is shot!! Really... 2 years??? I was told by a person who SELLS LG refrigerators that he wouldnt recommend them to anyone. Their compressors are known to die after about 2 years... Really?? He said even if you wanted to repair it they would use the same compressor model that failed and since so many of them are failing we are looking at a 3 to 4 month wait-list... Really?? I bought a whole new LG kitchen 2 years ago. My fault I did not read the reviews first. Totally my fault, but when you pay $1700 for a fridge you expect more than two years out of it. I had a GE before and had it for 18 years. Still worked when I bought my precious LG. I am a senior who has to watch his money and this situation just makes me sick. I dont deserve this nor do any of the other LG customers who have been screwed. Where is the Quality Control?? It is a crime and you should be ashamed. 2 years... REALLY?? Yeah, really!!!

The LG over-the-range microwave MODEL LMV1683ST caught on fire. This appliance was manufactured in December 2014 and I purchased it at Lowes in March 2015. On July 3, 2015 the unit started sparking and smoking and then flames started shooting inside the unit. 4 months old and LG thinks it might be repairable. I dont want that unit in my house. I have spend several hours cumulatively on the phone trying to get a new unit. The unit only cost $200, yet they have sent repair people to my home. The cost of the repair time has exceeded the cost of goods and out of frustration, LG has created a consumer that will never buy another LG product. The poor Customer Service Reps must hate their job. They are not empowered to really help the consumer. It seems to me that LG has a lot to learn about customer satisfaction.

Happy with the way it performs. It is just every year, this being year 4, I have had to have a service technician come out and replace the whole pump assembly. The dishwasher starts squealing during the whole wash cycle. Not much at first, but after about a month of running almost everyday, it goes to constant. The noise is quite annoying. Like I said today is the 4th time I am having service for this issue. Thank goodness they offer the extended warranty. I will keep purchasing as long as they offer it. But seriously after purchasing a 800 dishwasher, I am still spending 100 for the extended warranty every year.

Our new LG model 6323S electric range needed gating used to. Something to consider, LG designers didnt think of the 220 connection at the rear of the range. Unlike my old range, the back cover did not go all the way to the floor, leaving twelve inches clear and unobstructed access to the underside from the rear of the range, this allowed plenty of room for the electrical connection and allowed the heavy wiring to slide under the rear of the appliance and further allowing the range to go all the way back flush against the wall.With this new range, the full rear back cover completely prevent access to the void under the range, there is no room allowing clearance for the connection and storage for the excess heavy wiring, causing the range to stick out from the wall over three inches looking out of place and giving room for items to fall behind the stove. Im strongly contemplating getting rid of this LG range. When purchasing a new range, who would think of such an issue? Wont do the same mistake again.

I have only had this product for 6 months and not only will it not run but the tech came out to look at it only to find that it needs a part that is back ordered. I paid way too much for this product for it to break this soon and for it to be this much of a hassle to fix. I have an event at my home this weekend with 11 people and NO working dishwasher, and no idea when it might be fixed. If LG cant provide the parts for their products, then they need to replace their faulty machines!

I bought the washer in June of 2013 and had issues right away. It would never put in enough water to get the clothes clean. My husband works with cattle and his clothes get dirty. After the Heavy Duty cycle, the clothes would come out with mud. Always have to use the Bulky/Bedding cycle. Machine would freeze up and finally wouldnt reset.They replaced the control board and found a wire that was never installed correctly so sometimes it would connect and sometimes not. Now just this month it would constantly be uneven and finally froze up. It was the main part under the drum that controls the machine that went out. Only 2 years old and this is the machine I am stuck with. Thankfully I bought a 5 year extended warranty with it. Once that is up, I will not buy another. Cycles take forever. You get the UE Uneven Code a lot with towels. It is not water efficient when it will constantly refill to make it even, spin and do it over again because it is still uneven.

LG does not live up to the warranties they promise. My $2K French Door refrigerator stopped working 8/24/18. I have been calling them since that date to get it fixed. They give you a total runaround and try to get service fees out of you for problems they create. They are a totally inept irresponsible product company and I only wish Id known what a joke their products and associated warranties are when I spent my hard earned $2K on the crappy refrigerator which broke in 7 years and was suppose to be warrantied for 10 years. THEY ARE AWFUL - STEER CLEAR!!

I bought a beautiful LG refrigerator in 2017. It stopped working 3 days ago. LG said they could schedule a service in EIGHT DAYS, even though its 95 degrees, and we have a house full of kids who cant go to school due to COVID. I asked for something sooner and they kept me on hold for almost 2 hours with a pair of two-minute convos before HANGING UP ON ME. I looked this up online, and this clearly is a HUGE problem for a lot of people. What a terrible customer service experience from what WAS a well-respected company.

There are multiple accounts on this forum of electrical arcing of the wiring to the warming drawer of various LG range models manufactured around 2007, however I cannot get any resolution through web searches and LGs customer service is non-responsive to my issue. Our range (LG model LSC5622BW) arched out inside the warming drawer cabinet at the electrical connectors to the warming element and burnt the adjacent drawer itself, and didnt trip the circuit breaker. The warming drawer was off at the time and we have never used it/turned it on so it seems rather unsafe that it would be energized to the element and be capable of arching? This was one of the same series of LG electric ranges that had the stove top element controls recall issue, for which we had the motherboard replaced a few years ago. These are not cheap appliances and brings into question the compliance with the applicable electrical safety codes. Anyone know if there is any means of recourse for safety issues with an appliance that are out of warranty?

First Im 5 ft 2 in, I need a stepladder to reach my close in bottom of washer, pain in the butt, then only 4 yrs old, a valve stuck on filling my washer to overflowing, it flooded my home, ruined my floors and they wont cover anything but fix the washer 2 weeks later, so I would not recommend this product. If I would have left and came back, my home would have been totally gone and my insurance I would have had to use and put out a deductible, and my rates would have went up or dropped because of the malfunction. It was a nightmare trying to get through to the number for your warranty, thank goodness Allen at Home Depot got the ball rolling for me, but would not recommend product or warranty. Next time Im buying the cheapest washer out there for the money in spent.

Refrigerator stopped cooling, making ice, freezing, and cooling this week. Called LG to find out how to get repair. I have to wait 5 days for service call. I have seen several people waited up to 3 weeks for parts. If this is true I will have to purchase another refrigerator.

These are the doors to our LG French door refrigerator. Before the refrigerator was 1 year old the black finish started peeling off the stainless steel exterior. According to LG this is purely a cosmetic issue and they refused to cover any of this with the warranty. I just wanted people to know black stainless steel appliances especially those from LG might be something you might not want to consider ever purchasing. We are very sorry we did. There are over 2,000 complaints already listed on the internet against LG refrigerators.

Spent 3000.00 on an LG refrigerator and it stopped cooking. Took them 10 coats over 4 months to fix it. No reimbursement of food loss. Ice maker didn’t work after they fixed my refrigerator. Took several trip to fix and finally a new company fixed it. Never buy LG again.

Got this LG top of the line unit October 2015. Within a month the water began filling through the detergent AND softener trays simultaneously. Did the digital wifi help thing dozens of times with my cellphone, they said nothing wrong, clean your inlet filters. What??? By December the tub failed to fill with enough water at all to wash anything, regardless which tray side was filling from. A load of Pure Colors came out literally with dry spots in the clothing! Add to that, the balancer within the direct drive unit was slipping badly, somewhat similar to a bad car clutch, and any size load on any cycle was being violently bashed against the inside frame. Sounded like my front door was being kicked in. So, to sum up, I have $878 worth of scrap in my house that will not fill properly, wash properly or spin properly. I still have 7 more months on the financial contract, and Im sick about it.LG finally hooked me up with an in house service guy --- he never replied to the 2 service calls that were set up --- and closed out both tickets saying customer reported solved. Really? By the way, the name of this place was Als TV and Model Railroad so that about sums up the quality of LG service!!! My lawyer is requesting certified copies of LGs warranty, the financial contract, and my phone and web interactions. I dont want to feel as if my only option is legal action, but I will if LG leaves me no other option.

Im not sure what one more negative review will do for LGs image problem with its refrigerators. However you would think that as the reviews pile up and pile up that at some point the company might start dealing with the fallout and consumer dissatisfaction. My model is (rather was) a french door type with bottom freezer. While Ive had it the interior light bulb melted its plastic cover, Ive had the ice maker replaced twice, and the thermostat assembly has gone twice. Some on warranty and some not. The second time I decided to cut my losses (tons of food lost) and no comfort that the problems would end and replace my fridge. In these days of sustainability thinking however I remain upset with this company and the crappy product I bought. Thing is the glitzy outer casing looks brand new. What a shame.

I have an LG side-by-side refrigerator. Keeps freezing up. Ive had service work on it. I have changed the parts out on it, put new parts in it and it continues to freeze up. I have called the service people about it. No one wants to seem to help me and I too have had a bad experience with LG and I would not recommend to buy LG products to anyone especially that home products as far as the stove refrigerator or the dishwasher. Im hoping that I can get this resolved or are thinking of getting people together to file a lawsuit.

BUYER BEWARE! Try to keep short. Refrigerator 5 years old. Non functioning since November 15, 2017. Serviced x 3. Service charge totalling $401.25. Deemed unfixable by technician! After multiple phone calls to LG (wait x 40 + minutes each and every time). Most recent call 830 tonight. Was told tech forgot to turn in for request for new refrigerator. Todays date 1/10/2018. Was told we would have to wait til 1/16/2018 for review!!! LG could sell toilet paper; wouldnt buy!! They are not worth **!

Updated on 06/08/2021: This is a follow up to a review I wrote a few days ago about my LG refrigerator. I gave it 1 star only because I couldn’t leave zero. I was amazed that a company representative reached out because of the negative review but my amazement didn’t last. They are still dragging their feet. I have a 3 1/2 year old refrigerator that stopped working on May 16. It is suppose to have a 5 year warranty. I got the run around from LG customer service for weeks so I left the negative review. Yesterday I received a text saying they would try to find an alternate resolution but I had to send in my receipt. I don’t have any issue providing the receipt but I already sent the same supervisor the receipt on a May 26. Now I have to start the process again. I need to send her the receipt and in 7-10 business days one of their representatives will reach out with a possible resolution but I MUST NOT do anything with the broken refrigerator until I hear from them. So it’s possible I won’t hear from them for another 2 weeks but I’m suppose to leave a broken refrigerator in my house until they say differently? I simply cannot believe that they think I’m not going to replace the broken refrigerator for 5 weeks! Please don’t put yourself through what I’m dealing with. Don’t buy LG.Original Review: Do not buy a refrigerator from LG! I purchased one 3 years ago for $2,500. It came with a 5 year (worthless) warranty. It stopped working suddenly 2 weeks ago. I have called LG customer service every single day and they have done nothing to correct the situation. They can’t find anyone local to fix the unit because they have a Class Action Lawsuit due to a faulty compressor and no repairmen will touch it because of the potential liability. So I sit on day 14 with ZERO help. They have not called me back one time. I have to call every day and repeat my entire story to a different employee. Buyer Beware!

I love my LG refrigerator. IT IS STAINLESS & a bit hard to keep shiny & clean. I love the performance & it is easy to clean. I would purchase another LG appliance.

First call to LG Service was at 6 months for ice maker on model LFX33975ST refrigerator. Fourteen months later Ive made 13 calls and have had 3 service visits. Now Im told it is the compressor and unit needs to be replaced. LG company said takes 3 - 5 BUSINESS DAYS to make a final decision on how to proceed despite what repairman says. Im physically disabled and take medication that needs to be kept cold. This is not the way to conduct business! Also now I find out there is a class action lawsuit for this models ice maker. I wouldnt doubt soon there will be on the refrigerator too!

We purchased our washer and dryer in July of 2012. So far, the washing machine is doing what its supposed to. The dryer, thats another subject! It has stopped drying clothes now twice. We had it serviced in late October 2012 and was working fine. Then on December 4th, 2012, it stopped drying again! I called LG, who was absolutely no help! I purchased the extended warranty and its not worth it. My advice is to run. Do not look at any LG products. I even wrote the company and havent heard back as of today.

The above is a repair order number. The rating is NOT for the LG technician that repaired my LG refrigerator. The rating is because this is the second time my compressor has gone out. Exactly a year from the replacement, it broke down again. I am very dissatisfied with the compressor and LG.

In August 2009, I purchased $5000 worth of house appliances (refrigerator, range, washer and dryer) with extended warranties from Best Buy. The LG refrigerator, LSC26905SB, has not operated properly since day one. Best Buy came out once every three months with an inoperable ice maker. After the first year, Best Buy informed me there was no extended warranty on the refrigerator. I called Best Buy corporation and explained that the online customer service representative forgot to give me an extended warranty on the refrigerator. They told there was nothing they could do. Fast forward to 2012, I am replacing the ice maker chute which is $289 and the ice maker tray drips which is another $200. I believe Best Buy intentionally left the warranty off of the refrigerator because it is a piece of garbage. Of course, I requested a copy of my receipt and Best Buy stated they dont have a copy.

Purchased our LG French Door refrigerator about three years ago. At first we thought it was a great product. We loved the interior lighting and space. We quickly learned that the ice maker could not provide enough ice for just my wife and I. God forbid we got company. We constantly found ourselves having to purchase ice. About a year ago, we noticed that our refrigerator was rusting under the ice and water dispenser. I couldnt believe it!! Ive had dozens of refrigerators over the years and Ive never seen one rust like this. Its extremely unsightly and although the refrigerator works okay, were replacing it because it looks so bad. I called LG customer service (what a joke!). Their stance is that they are NOT responsible for what they call cosmetic damage because it does not affect the performance of the refrigerator. I pointed out to them that my car which sits in my driveway is much older than my refrigerator and it has no rust at all but they simply dont care. I will purchase another refrigerator but I will NEVER again buy anything that has the name LG attached to it.

Bought LG LWS3063ST AT Best Buy / Order # **- delivered on 23th of February 23. Used first time 3 days after to discover that it does not bake properly and heating the drawer below too much (had a Frigidaire oven before with no heat of this drawer). Called the service immediately, however they were not willing to come, advised to try a couple of weeks. As the problem continued called the service again (March 15, booked an appointment for the 19th, sent the requested photos of the model and also included the picture of unbaked food. Called on 18th to confirm the date for next day, to my surprise service was not booked at all. They booked it again for the 20th and followed with the confirmation email with the phone # off the technician. I took day off and am waiting, called at noon to inquire when the tech is coming to discover that service not booked at all. Called the LG CS to be told that they did not have available technician in my area for today.

I bought an LG refrigerator in Sept 2016, it failed April 2019. I have been without a working refrigerator for over 4 months. They have attempted to replace the compressor 3 times, 2 of these times they also replaced the motherboard, each time its failed. LG told me that they would attempt to repair 3 times before a replacement would be issued. On the day of the 3rd failed attempt I called and was told that they were submitting the approval for a replacement. After not hearing back I called and Im now being told that each of those repairs fell into the same type of repair and that they will be sending a technician to try something different. Not until today was I offered a $150 credit towards a mini- refrigerator. Im being given quite the run-around, a different story each time I call it seems and Im at the end of my rope. How much time am I supposed to take off work to meet repair men, will they attempt this new type of repair 3 more times, then will they try something new? How long will this go on - a year? A refrigerator should last longer than 2.5 years, PERIOD. They are aware they are selling defective refrigerators. There are class action lawsuits about these compressors. Enough is enough. Send me a new unit or give me my money back.

Its front loading and the seal is constantly covered with mold under the rubber around the opening. LG has done nothing to correct it. They did a recall but that only went through the early 2000’s. Mine is a 2010 and I constantly fight it. As much as I like the front loading vs top loading I will never get a front loader again. Fortunately the mold doesn’t get on the clothes. It’s just the idea. I also keep the door open when not in use. That way there is no moldy smell either.

Front load washer computer broke after only 2 and 1/2 years old. Home depot said it would cost $350 to fix, LG said things break and it was my problem. Not gonna spend $350 only to have it break again in 2 years.

After 15 years of waiting and saving our money, we finally decided to buy a large size LG refrigerator. We bought one LG large size fridge (Model No - GL-378PLQ4) with 2 extended warranty from Croma store on 30th April 2014. But from day one, only we started facing having cooling problem with fridge. We lodge 2 complaints within 2 weeks and every time they concluded that the Fridge is OK at their side. But when we lodged complaint 3rd time on 17th May 2014, the LG engineer found that yes, there is some issues with compressor and need to get it repair.Since its newly purchased fridge not even one month old, we requested them to replace it. Yes, the product has 3 years warranty. Then they finally started their game. Mr. Sandeep **, senior associate in LG office in Vaishali, promised us to get fridge replace within 2 weeks. But whenever I called them, either they are processing my request or in process state. Later on Mr. Sandeep ** informed me that the company has stopped production of this model and they dont have similar piece now. He assured me to return my money and got ready to initiate the process to refund our money.Again after having so many calls, Mr. **, Senior customer executives collected one cancelled check and they took signed on their document as part of their money refund process. May month was already gone and it was mid of June. Every time I called to LG customer executive person to request them if they can get the status of my request from Local LG executives. Later on, ** associate that handles replacement request called me up and said they cant refund my money, and will provide me another alternate model. Though I was not ready to accept after having such bad experience with them, still I got convinced and asked them to provide me a model at least with same configuration. Since we have already paid for that.I also talked to Mr. **, head of LG department. He convinced me that they will provide me a better model with better configuration than the one I purchased. They offered me LG Model GL- D372RLJM. Since we have been already frustrated from last 2 months with having *N* of calls to all senior/junior executives, I didnt had power to check on LG showroom now. Since they all were saying its latest model than your last model and its much costly than your one. I trusted them and asked them to deliver it. Finally on 3rd July, 2014 they delivered alternative LG model which was of medium size. Its one row less than our one. I called Ms. ** and asked her to take it back and said its not on agreement on what we convinced. She said they will look into the matter and will try to resolve it asap.I called many a time to LG customer executives, Ms. **, Mr. **. But I didnt receive any response. Then after one week, Mr. Sandeep called me stated that they cant do anything now because we accepted their replacement fridge and signed on their documents. And secondly, its being one week now and its too late to raise your voice on this. I tried to convey my message to them and said, Sir, Ive been calling to all of your executives since first day only when you kept your replaced fridge and ** knows all of this incidence. But he didnt agree and said they cant do anything now. Its not cheating and what we call it now. Company has stopped making more model of what we purchased. Thats not customer fault and why customer has to compromise with medium model in that case. I request to this forum if someone can listen my voice and do some justice to us.

Cooks great! Seriously DANGEROUS knobs, huge FIRE HAZARD! Purchased Nov 26, 2017 delivered December 21, 2017. No problems with the cooking features as I love this stove for that purpose. However, I did not have any issues with the knobs turning on by just a brush or bump or even just standing close & assuming static causing the problem UNTIL LG sent a new control unit which is the entire front portion of the stove above the door due to the finish falling off in big chunks just by wiping with a damp rag! I wish I had just had my new stove painted stainless at a local paint shop as I did remove the knobs when not in use for fear my house will burn down until I noticed the stems cause the burners to turn on even more than with the knobs on so now I trip the breaker to the stove and NEVER leave my house or go to sleep with that breaker not in the OFF position.I realized the burners actually heated up when I sat my cold bag with a gallon of milk I had just purchased on the stove top. Turned to go get another bag from car & came back in to a smoke filled kitchen & a melted cold bag including the entire bottom of the plastic milk carton with boiling milk all over the stove & running down the front of the door! It took approx 25 secs to grab the bag & return to the kitchen but I had sat the bag on the ultra burner unfortunately! It works very well!Now if the control panel is barely touched by a mere piece of clothing the broil turns on HI and my oven is locked yet the door is not shut so it’s not useable but it still turns on! LG will not assist you other than advising you to have a repair person come check it out & at your expense since the warranty is out. I wish I could say buy this stove you will love it but the Fire issue is the only reason I cannot. I now cut my breaker off to my stove before leaving my house or going to sleep! Also, I cannot get an answer from LG, but my lockout feature only prevents the oven from being turned on, it does not lock the stove top controls! I paid a little over $1300 for this stove. I am going to try to find a fix, either knobs that lock or a person to rewire my control panel to prevent the fire hazard! I will post a solution if I am able to find one that is inexpensive!

When you dial the control to hot or very hot on the washing machine the net result is warm water or cold water. The washer instead of delivering hot water, mixes cold water with the hot water and you get warm or cold water in any cycle. I have had the technician out twice and he said he cant do anything to make it change no matter how many parts he changes. I have it on audio recording. He said LG will not exchange the machine and I have to live with the problem. I paid $1,100 for the washer and similar amount for the dryer. I ran the LG dryer yesterday with one queen size comforter and after redrying it four times it was partially damp.

LG French Door Refrigerator Freezer LFX33975ST - Purchased 8/13. Freezer fan motor replaced twice. Just went out for a third time. Besides that it never can make enough ice. After complaining and seeing service techs I was told the problem was resolved in a newer model, but there was nothing they could do for me. So after paying over $3K for the unit in over a years time we are on our 5th service call. I would NEVER buy another LG product!

Purchased 5/2015. Compressor broke down in 12/2015. Took authorized service rep over a month to repair. Mainly because the first service rep sent could not repair the refrigerator. The 1st week of 8/2016, compressor broke down again. Again, the first two authorized LG service rep sent could not do the compressor replacement work. Sent the 3rd service rep on Aug 29th. As of today, Sept. 3, 2016, still waiting for service rep to receive replacement part expected on Sept 12, 2016. This is the refrigerators third compressor in 14 mos. All repair service techs have expressed that LG refrigerators have a going compressor problems. My experience has been besides having a bad LG product, their warranty service is horrible.

After just 1.5 years, my dishwasher control panel developed a large crack that is preventing it from starting. This is a known problem with LG dishwashers. I was shocked that LG would not authorize a replacement panel. Their view is that this is my problem and I am on my own. I had purchased a suite of appliances and feel they should provide better customer service.

I just used my A/C for a week. I heard a loud noise coming from outside and smelled electrical burning. I turned it off and tried it again - loud noise from outside the unit and burning smell. I turned the unit off. I was scared the unit was going to catch my house on fire. I called LG to have them service it. I already had the date and time and company they were sending. Then the customer service guy informed me the warranty had already expired 6 days ago. Really! This company could not honor it - after buying a refrigerator and stove from them. I am really disappointed with them. Let’s see if I buy another product from LG or even recommend them to my family are friends.

I purchased a DLEX3250W model LG dryer in December of 2014. I have had problems with lint screen since early on. The screen does not fit its holder and clothes will catch on the corner and twist when drying causing the clothes to wrinkle terribly. During Memorial weekend of the year (2016) when drying towels, the dryer stopped heating. When I contacted the LG technician, I was very disappointed with the fact that I could hardly understand him, and he did not seem to know anything except what he was reading. He said that it may be the electric plug and we probably needed to call an electrician. We tested the plug and it was fine. He also said something about lint buildup and that was untrue. We ended up purchasing a new Maytag dryer since we had family up for the weekend. I am very disappointed in this purchase and will not buy another LG product again.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

Bought the LG French Door refrigerator in July 2013 after researching and review customer reviews. Last week, we noticed the bottom freezer was working and the food was thawing. The next day, we called a local repair company to come take a look at the refrigerator who came over a day later. At that point, the freezer was not working and the refrigerator was barely cool. All the food stored in both sections had to be thrown away. We were told it was the compressor and immediately called LG helpline. We were advised that LG would replace the compressor but we would have to pay the service charge. The LG representatives tried to make an appointment but got errors. They gave us 3 service companies to call and make an appointment to repair our refrigerator. None of the 3 will come to our area (we are outside of Las Vegas, NV). The only exception was 1 company but we would have to pay travel time back and forth. This would amount to around 900.00 which included parts. We declined their offer. It is totally unacceptable that a refrigerator that we paid around 2200.00 is now unusable. We now have to buy another refrigerator, wait at least a week for delivery while in the mean time use a cooler filled with ice to keep essential cold and usable.

My LG washer dryer combo, stackable, is nothing short of fantastic. It uses a small amount of water to do a really good job of cleaning my clothing. Not only every day clothing, towels, sheets, blankets and jackets. The machine is extremely quiet and has many features that allow me to tailor the machine to what I am washing. I have never owned a front loading machine before and this one has served me extremely well for the last 15 months. I always leave the door open and I’ve never had any kind of an odor issue. I have read where some times washers will develop that even when the door is left open. That has not been a problem and I do not anticipate it will be a problem. I expect my LG is still going to be serving me well in another 10 years.

I bought an LG washing machine model WFT6500 at Courts (Mauritius) Ltd. in November 2009. Serial No. is 908.JWWZ00529. Never once washed clean and so wearily I almost never made use of it during the warranty period, thinking that it must be a machine with very low power and it is normal to wash dirty. However, after the warranty period, I contacted the seller who wanted to send someone to check but for a fee. I refused because they did not think it was a technical problem.And so I blamed myself and nursed my woes stupidly until last month when I realized that the problem comes from the rinse cycle which is not functioning properly. It only spins the clothes but does not throw the water away nor does it do another rinse. The rinse cycle lasts only a few minutes with no additional water coming in or going out until the spin cycle that finally for the first time during the wash and rinse cycle drains the water away, leaving residues of dust in the clothes.I contacted the dealer once more, insisted that it is a defect that has been there since the first wash but they want to repair for a fee. I find this unfair because the machine has never been up to expectations and in spite of being in my possession for four years, I must have used it a dozen times only and not at all for two years at a stretch during that period because of being away from home. I guess it could be a defective machine that has been sold to our Mauritian distributor with or without their knowledge.

I chose LG because it was the best deal for the space I needed. I like the color and the double doors so I picked it up on sale. It looked nice in my kitchen. But the drawers could have been better constructed and better made. I was sometimes worried about the efficiency but I guess it never made the electric too high! The freezer could have been bigger but I might have just needed a second one. It worked for me while I was in that house. I liked the ice dispenser and the double doors had plenty of storage. It was always cold when I needed it to be. The ice was well formed and good shaped. The color was pretty and kept clean well.

After 1 year and 2 months, the stove controls stopped functioning. That required a change in the electronics board and about $300 in bill. I expect this to happen every year. This product is not worth $300 in repair fix every year. Dont buy it.

Purchased a new LG French Door Refrigerator, over $3,500.00 with water and ice dispenser on the door. Refrigerator is only a few years old and I am working on my second service call. Cooling stopped working, freezer stopping working, ice cubes stored in the door melted and ran through the door and all over my floor. My freezer drawer was completely full and all frozen food unthawed, what a mess! All contents of the main refrigerator had to be thrown out. Services calls, replacing parts and replacing the lost food turns into an expensive venture. Extremely disappointed that manufacturers are unable to produce quality appliances in todays world. I am certain Quality Control does not exist at LG. They know how to assess a price tag and take the consumers money!

My beautiful blue coating blistered after the first self cleaning cycle. I was just past warranty when I needed to run the cleaning. LG did not feel they owe us anything as it was past warranty. When I buy an oven I expect it to last 10 years or more, not 1 or 2. What is most disappointing is that we chose the model after careful analysis and based our decision on the high opinion of CONSUMER REPORT!! WHAT A PIECE OF JUNK IT IS - THE TOP UNDER THE BURNERS IS NOT EVEN CERAMIC - IT IS A BLACK PAINT!!!! It scratched after light cleaning with an SOS PAD!!!! STAY AWAY FROM LG - BAD PRODUCT, NO CUSTOMER SUPPORT.

Our LG microwave is a low performer compared to our last. It took much longer to heat foods through. The buzzer letting us know it was done was very quiet, but the microwave itself was very loud and annoying (rumbling, rattling and humming). The biggest set back is the touch panel, it is impossible to see the settings since there is no backlight. Unit seems to get very hot as well.

Model: LMV1680DW. Dont buy LG - just dont do it.... You WILL regret it. I know, every company has failures, and you can find a person who hates any company. But, LG is horrid. This is the second microwave from them that failed with the same problem - in the original warranty period! After months of fighting with them, they finally replaced the original unit, and now the new one is dead! Called them up and they start giving excuses for not replacing the second one. I will buy a new microwave - I just dont have the energy to fight them anymore and even if I win, cant go another 3 months without a microwave...It doesnt matter how cheap LG are, there is a reason they are cheap... Dont fool your self - youll spend less if pay more.

The fridge was purchased new in February 2017. The linear compressor failed in April 2019, and various other parts have failed since then. Every part (linear compressor, refrigerant valve, freezer evaporator) except the fridge compartment evaporator has been replaced, and it still doesnt work after 7 tech visits. Technicians do not bring parts--they must be ordered and shipped every time--adding more time without a working fridge. Though we have not paid for these tech visits, we have lost money on spoiled food and from missing work to meet the repair folks. In addition, we purchased a different brand of refrigerator after the LG failed for the second time. The purpose of the warranty is to repair the product and satisfy the customer, and neither of those has happened. We want our full purchase price back along with reimbursement for wasted food. Unfortunately, a leading consumer magazine still recommends LG refrigerators. My family does not recommend them.

Updated on 01/01/2020: Update from LG, they offered to send a tech out to inspect my refrigerator but the stipulation was that I would charged for the visit for anything outside the warranty. When they read my review about being charged because I had outside tech come and put in a compressor, they cancelled the tech. I exposed the fraud of the company telling them I knew about the charge and would not fall for their deception. Truth released about this company.Original Review: I Bought LG Refrigerator about three years ago for my new home. By the Way LG means Lucky Goldstar. I dont feel very Lucky, in fact I feel like I have been scammed by a company that does not care for their customer. I paid close to $3000 for this top of line refrigerator which was rated by Best Buy five stars. On December 11, 2019 in the morning I noticed the freezer part was defrosting and ice formed around the doors and I had a freezer full of food. I also notice my refrigerator was not cooling properly. And there was a puddle on the floor in front of the ice maker. I thought it was an ice cube stuck in the bin and it melted onto the floor. Cleaned it up and went to work. When I came home there was more water in front of the refrigerator. I now knew something was wrong. I opened the freezer and saw my frozen food defrosted. I panic. Who can I contact now, it is after six PM. I called a friend who recommended her tech to come out and check my fridge. I did call him and he came out around 8:30 PM that night. And his diagnoses was that the Linear Compressor went and everything in the fridge needs be discarded. He said he could get another one in for $595.00 and put it in tomorrow. Since I paid so much for this fridge, I consented to have the work done. I needed a Fridge. After he left, I spent hours cleaning out the fridge and freezer and did not finish till way after 1:00 AM in the morning and I had to be up at 4:00 AM for work. I had to throw all that food out. I had steaks, shrimps, meats, fish and honey baked ham given to me for Christmas from my job. The tech did come back the next day with a new LG linear compressor and installed it and now we are up and running once again. It took about 24 hours for fridge to cool off and the following day, I started stocking my fridge. But within a few days, the fridge did not seem to be working right. I kept checking it. The freezer part was forming crystal around the inner drawers and the food was not cold. Now on December 24, 2019 I am calling the tech who put the compressor in and he is heading out of town but he sent a friend to check out the fridge. At 5:30 PM The eve of Christmas he comes and checks and tells me that the coils are leaking and it would very costly to fixed to contact LG Customer Service. My first thought is to get my frozen stuff out and try to salvage what I can and bring it over to a friend house. When finished with that I decided to call LG. I spoke to lady name Abby who politely told me because I used an outside tech to service their fridge my warranty is canceled nullified and void. She also told me that linear compressor is only under warranty for five years. My manual says ten years. It does not say anything about calling an outside Tech to service my fridge cancels my warranty on this fridge. Think about it, if I had to call LG for a tech to come out it would have taken more than a week to get this done. And time to get a linear compressor to replace the one I had. And to make matters worse, both techs told me that LG has had major issues with linear compressors and they knew about the issues and still installed them in each refrigerator. The company is scamming the American people and are not willing to compensate them. My total cost for this fridge to balm is $4500 plus buying a new fridge. I am a 75-year-old working for $15 per hour. Which means I will have to work 300 hours to recoup my losses plus buying new fridge. I am warning the public to not buy from this company any products, they are not reputable to deal with and you will take quite a loss. Their Refrigerators look good on the outside but their components on the inside are made cheaply and you pay dearly.

Food was spoiling but thermostat reading were within normal limits. I had a refrigerator repair done and was promptly quoted the replacement price for a new compressor. This is such a common problem that the repair profession knows the price off the top of his head. Not only was the compressor dead but the thermostats were dead too. I have chased LG for weeks without resolve. I do not believe they have any intention of resolving this issue. I am now forced to repurchase a new refrigerator and the refrigerator is only seven years old! I will never buy an LG product again! I RATE LG AS A ZERO. They should be barred from businesses in the USA!

No response at all even 4 days after submitting complaint about product problem. They gave me case number of **. I found a problem of condensation, top left side of the front panel on my new 5 month old LG refrigerator to contact a LG customer representative to get case number. I submitted photos showing the problem with model number. They asked me serial number but I could not find any near area where I found model number. I asked them where was the serial number but they did not respond either. They do not have any respect at all to their customer. I will not recommend this company to anyone. I bought many home appliances when I moved into my house. One company which I called about a strange issue on my oven made a schedule of tech people visit to my home right on the phone. This LG customer support people are ignoring and so slow.

We purchased an LG microwave in December 2012. We have had nothing but problems with said appliance. If you put negative comments on their website, they cut you off. We currently have no microwave because it stopped working again and the earliest someone can come is September 16, 2013. You can be assured that we will never purchase an LG appliance again.

Purchased this top load LG washer 4 years ago. Problems with the performance: Takes too long to do a small or medium load. Washer does not balance the load. Sheets and other large items cover the smaller clothes and they never get clean. Machine Quality. Washer LID BROKE APART for no reason. Will not close at all now which means I cannot use the machine. I contacted LG and complained gave me a case #. Never called me back. When I contacted them they said that the warranty was only for a year. Had to order a new LID for $200 which I have not received yet. Not sure if the expense for the LID was a good idea. The problem will most likely happen again. $700 for this machine was a WASTE of hard earned money. WILL NEVER BUY ANY LG PRODUCT AGAIN.

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadnt left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

Besides being attractive, this refrigerator is the adequate size and the two fresh zone drawers are large enough and extremely handy to keep the fruits and vegetables. The outside is easy to clean and does not show fingerprints, which I appreciate very much!

I bought my LG french door refrigerator in Nov. 2009. Four years later the entire unit died. I will never buy LG again. Customer Service is a joke & no reliability.

This range is the best. The ceramic top is easy to take care of and the easy clean oven is never dirty, and convection settings are a breeze with the quick conversion settings. We had one similar in our other home and when we bought this home it was a must. We simply love the convenience and ease of use.

7 year-old LDF7810ST (with very little use until recently) gave LE code. Replaced motor & since old part was riveted shut, husband drilled it open to take a look: what a mess. This must have been a defective part from the beginning and ultimately made a terrible grinding noise like it was chewing up silverware, however, it was just the motor grinding itself into pieces. Re-assembled & still wouldnt operate. He checked wiring & voltages, only to find that the noise filter has a 120V black wire and white wire coming in one end of the filter and coming out the white wire is 120V. He cant figure out how this ran in the first place, but has anyone else noted this problem? Do we throw good money after bad & keep trying to fix this sad excuse for a dishwasher?

We purchased an lxsc22396s refrigerator and it stopped working within 90 days. We purchased this refrigerator on 05/24/18 (paid over $2000 for it) and on 07/23/18, it stopped dispensing water, the ice melted, it stopped cooling, and cost us over $250 of spoiled groceries. We contacted LG and they sent out a technician who perform a reset and stated that it will start working in about a week. We contacted LG again to request a loner fridge until ours starts working again. Jovy from LG told us that they cant do anything about it and we just have to wait until they fix it. Very poor customer service from LG. We also submitted a request for a refund for $250 of spoiled food. They told us that all managers were busy and would call us back later in the day. They never called us back. We havent had this refrigerator 90 days and its already giving us problems and costing us money.

Purchased LG 4 piece kitchen bundle - Black Stainless Steel; fridge (LMXC23746D), stove, micro and dishwasher. Ive noticed for the past few months that paint is peeling around the handles, borders/edges of the doors. I called LG for the fridge, I had to purchase extended warranty for 60 days for them to come out and check the fridge. Technician took pics, dont know what they going to do to repair, Im guessing Im going to have purchase extended warranty for micro, stove, they have same problem/issue. Anybody have problems or issues as me?Updated on 5/19/2017: Technician came out 5/8/17, took pictures of the refrigerator. Today I called them since they havent called regarding issue. I spoke to customer service. They said cosmetics issues is not covered. So my issue will not be fixed!!! Not only is the refrigerator, but the stove, microwave too! Call an attorney? Im still paying for this LG bundle!! Help!!! Confirmation # with LG - **.

Bought an LG fridge a year and a half ago for over $2000.00. Suppose to be top of the line. It started making a terrible sound and the cooling started to fail. By morning the fridge completely shut down. Called HhGregg who stated, Your warranty expired. What do you expect us to do? Found out no one works on LG fridges in my area. Got a hold of HHGreggs service center who said they would be out. They have come out 5 times in the last 10 weeks and left each time knowing the fridge is not fixed. They refuse to replace the compressor which has a 10 yr. warranty. Not sure where to go next. Would never recommend HHGregg or LG to anyone.

Purchase a French door refrigerator a year ago. 11 months in I called concerning loud noise. I was given a email to figure out how I can fix it. They never sent no one out. Needless to say refrigerator still continue to make noise after I tried to do what video suggest. A month later noise continues caked back, and I was quickly reminded that my warranty had expire. I explain the issue never was fix, before warranty expired. Was able to speak with supervisor and was told to verify proof of purchase and she would take care of it. Its been a week and no called. Now this morning the refrigerator has stop working all together and still making noise with errors displaying on door. Notified and they did not want to help. Someone suppose to call me back in 30 mins. Its been an hour no call. Food is defrosting as we play waiting game. I am so disappointed. Nice refrigerator, but only good for 11 months with no help of getting it fix.

On the 27th of this month, I complained to the call center about the drainage problem with the machine and a man came within 48 hours as promised. He did some adjustment and the machine started working. I took AMC on his advice, and the next day I loaded the machine and the problem was there again after half the cycle. Again I had to call the call center on the 29th after 24 hours - the same man came, did the same adjustment and assured me this time he checked it and it wont happen again.But on the next load, the problem was there again. On May 1 I called them again, they gave me the number of the service center but I could not get through. Again, the call center registered my complaint the third time. This time it was an urgent call. They said within 24 hours, someone senior will come but now its more than 30 hours and nobody came. The call center people gave me the no of the area manager and he promised me it will be done today. I am still hopeful, still waiting.

LG electric range oven switch stopped working after two years. I was told by LG it would cost 1000 to replace the board. I will never purchase LG products again.

I purchased an LG refrigerator about 3 months ago. The first week I had it the door In door kept popping open. Weeks later the freezer would build up ice and I had difficulty opening and closing the freezer. I contacted LG and they sent a repairman who did not fix my problem. LG then sent a repairman to fix the freezer. The day he left the freezer stopped opening. I am now unable to access my freezer to get food for my kids. I’ve had to go grocery shopping just to have food. I have called customer service several times and been promised that I would be contacted to schedule a service call. To date no one has called me despite 4 calls to LG. I even spoke to a supervisor on Tuesday who promised me I would be contacted and still no phone call.

Updated on 07/03/2019: This review is the follow-up of my prior review on 7/2/19 of my expensive LG refrigerator that was purchased in April of 2016 and stopped working after just 3 years on 7/2/19. I made contact to an Appliance repair company since obviously my family can not go without a refrigerator. I was told this repair is a compressor issue and with the cost of a new compressor along with the labor cost, my repair for this nearly new refrigeration will be approximately $900.00-$1000.00 to repair. My refrigerator was obviously the most expensive item of my ridiculous $5000.00 LG appliance kitchen package purchase! Now, I’m looking at an additional cost of possibly another $1000.00 for what should definitely still be under warranty for at least an additional two (2) years, along with the loss of well over $500.00 in spoiled food during a Holiday week. My family is now scrambling to get some food and attempt to enjoy the Holiday, however, we obviously do not have a place to even store the food we have to buy once again since we need to buy another refrigerator also! I would never pay another $1000.00 to fix a LG piece of garbage that dies in 3 years. It appears this terrible Company realized they ripped off everyone who purchased their junk products prior to January 2018 since their website now provides the normal five (5) year warranty like every other company always did, but hey they made a lot of money ripping people off prior. I will reiterate and cannot stress enough, stay away and don’t trust anything from LG and their expensive awful appliances now or ever.Original Review: I purchased a complete four (4) piece LG kitchen appliance package for over $5000.00 in April of 2016 and now only 3 years later this refrigerator stopped cooling and all of our food was ruined. I checked online for the warranty and their site unbelievably stated I was out of warranty after one (1) year and would require a paid service call to assess and repair this refrigerator. There is not one (1) other company out there that would provide only a 1 year warranty on an expensive refrigerator, that is just totally unheard of. I also had a problem with their stove after only 6 months but they were forced to fix that issue under their terrible warranty program. In checking their website warranty page they now have a notation stating appliances purchased after January 2018 have a 5 year warranty, seriously my products are only from 2016. My advice is to stay away from all LG appliances, they are horrible products!

My refrigerator is 5 years old (LFX28978ST/02). Purchased with every appliance as we were moving into a new home. Already went through one issue shortly after purchasing the fridge with the ice maker. They made it right, but the LG certified technicians had to come back multiple times because they really didnt know what they were doing. Now the latest adventure. Compressor went about a month and a half ago. Turns out the compressor has a 10 year warranty. Great, right? Not so much. Getting this problem resolved has been an absolute nightmare. After doing what they wanted me to (having a repairman come out), I found out labor was not included on the compressor. Fine. I found a very reputable company to inspect and agree to do the repair. Unfortunately, its a half a days work so talking $300-$400 just for labor. Decided to have it fixed rather than buy a new fridge.1st call - said I would have a response in 24 hours. 2nd call - said no, timing to hear something back is 24-48 hours. 3rd call - said no, timing is 3 days. 4th call - said no, timing is 3-5 days. I verified if the 5th day was guaranteed (in this case Friday). 5th call - said no, the day I called didnt count so need to wait until Monday. 6th call - show they called my repairman the day I called. (This would prove to be a trend-lies). 7th call - they called and left a VM to my repairman but left a wrong number to call back. Called back to get the number myself. They didnt have the number. They called my repairman (I dont know why - the customer service rep had no info for us) and he told them the same thing. Put in a request on his computer for service center to call my repairman back. 8th call - said they showed they sent out an e-mail with the info to my repairman (they did not).9th call - my repair man was on vacation so could not confirm anything until he returned. Heard nothing. Supposedly putting in their system to call him again. Nothing. 10th call - immediately asked for a supervisor. Transferred me to someone in the states (Huntsville, AL). She told me the other calls go to the Philippines and that the computer showed someone calling him the day I lodged the complaint (lie). Also told me my previous Confirmation/ID# (or whatever they call it) had been closed. Great! She opened a new number. This was Thursday the 17th. Told me my repairman would hear something in 5 business days and there was no way to expedite because there were so many people in front of me. Thursday should count as day one since I called in the morning. Nothing.11th call - Called back on Friday the 25th. Asked for a supervisor. This time did not get transferred to the states.I assume still the Philippines. Told me the computer showed they called my repair man the day I called the last supervisor. (At this point, I feel like they do this in their system in case they get sued so they can say... Look, we called him. He didnt answer. All lies) Promised someone would call my repair man in 30 minutes and an e-mail would follow. Nothing. 12th call - Called Monday the 28th (today). Again asked for a supervisor. Again, Philippines. Joe promised he would have my issue resolved and would not leave until it was. After missing 41 minutes of work, hung up on me. I guess the moral is, dont buy an LG anything! My stoves electronics are also starting to fail as well. They want you to give in so they dont have to ship a compressor that will probably fail again anyway, but Im not giving up. Back to the phone...

I bought a Range in June 2013 and delivered in September 2013. In mid-December, leaving the chicken from the oven, I heard a crack. I found that the window was cracked. I contacted I contacted LG and Home depot and after several semanes they brought a company to examine the glass. A cracked window is aesthetic. The representative of the insurance company told me to wait, it completely crazy and it falls. What will you do without it if I use the self cleaning. Why pay an extended warranty? LG Why not admit that the glass has a manufacturing defect to change the door of an oven that has a defect? I have this range for only 15 months, and I used the oven only 8 times.