I really liked the looks of this dishwasher until I got it home. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack. I removed it to solve that problem. The collapsing racks have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. Next time I am going back with Maytag.

LG Dryer DLEX5170V - We purchased a new washer and dryer from HHGregg in February 2014 with a 5 year extended warranty. To date, we have no problems with our washing machine but the dryer has stopped heating on three different occasions. Today, I called My Protection Plan360 to request another service call for my dryer as it no longer heats and was told that I would instead be contacted within 3-5 days with a refund to purchase a new dryer. There goes our matching LG washer and dryer series!

We purchased this refrigerator less than 3 years ago at our local Home Depot store. We decided to upgrade our kitchen and splurge a little on a reputable, high end brand fridge - LG. After 6 months of owning this fridge, we have had nothing but issues. We have had it repaired at least 6 times. The main issues being: (1) it not staying cool/cold, making it inoperable and spoiling all of our food contents; (2) water leakage; and (3) ice not working. The first item has been the most common, the most frustrating and the most costly to us. We just recently went food shopping and the very next day, our fridge decided to stop being cold. All food is spoiling again. You could imagine the money that is lost and the predicament it puts our family of six children in. We are not picky people. If its a simple fix, we would gladly take care of it ourselves as to not burden anyone else. The repair service keeps fixing the same things and replacing similar/same parts. I must say I would not recommend an LG product to anyone and I would never purchase an LG ever again. They are pieces of junk, in our opinion. Another complaint about how cheaply made these things are, the side shelves and the middle sliding shelves keep falling off as they are poorly made and poorly designed. A total piece of junk. Very disappointed in this product. Very deceiving as it looks great sitting there in the store all nice and shiny, but internally its crap. To be perfectly honest, next time were just going to go with an inexpensive brand and if we get 3 years out of it before it breaks down, great, then well toss it. But I wont feel so bad because I wont be splurging money like I did on an overpriced piece of junk like LG.

I bought this washing machine about 4 years ago but did not get the extended warranty. It was wonderful until last week when it flashed UE to indicate an uneven load, but would not unlock the lid so we could rearrange the clothes. I unplugged it to try to reset it and when I plugged it in again it was completely dead and the clothes were still locked inside with a lot of water. The repairman from Sears (where we bought it) said it needed a new control board and the cost of the repair would be $661. We can buy a new machine for not much more so we declined. Going shopping for a new washer. At least he got our clothes out but they smelled like a sewer after they had sat for a week while we waiting for a service appointment.

The washer (model WT1201C) only used sufficient water amount to clean when set to bulky, and even then the no-agitator washer would throw the clothes off balance. This would trigger the washer to refill in an attempt to balance the load, which would then throw the clothes off balance, and this cycle would repeat ALL DAY long. I put clothes on before work at 6am and when I got home at 3 in the afternoon the washer was still continuing to fill and spin, fill and spin. I was so frustrated when LG said it was bc of gov. regulations and that all the washers did this, I finally gave up and bought a Speed Queen which works AMAZINGLY well.

Very reasonable price, easy to operate and the brand well recommended. It was very easy and simple to operate. Like the features, Ive owned and used these item for over 13 years and have not had any issues or problems with them. Regular repairs would definitely be a deal breaker because, Ill be forced to pay or spend extra money on these items if not investing in another brand. Im a male who washes most of the time because the wife is away so, I have known what cycle and temperature to use when washing whites, colored or black garments. So because this product is seamless to operate Ive never had any problems doing my laundry. Beside the price fitted in my budget.

LG LDF6920ST Dishwasher - I bought this dishwasher in the spring of 2011 and in August 2014 the dishwasher will need to be replaced. This dishwasher was not abused and is in a 2 person household. Initially I smelled an awful smell of burnt electrical coming from the dishwasher and now it wont stay on. Im afraid it will catch the house on fire. An LG registered service person cost $89.00 for the service call and $150.00 per hour not including parts. I read online about other owners of this model dishwasher having to repeatedly change the motor and the water pump. I am going to replace this dishwasher after only 3 years use. I wont be buying another LG product anytime soon.

My 10 month old french door refrigerators fan starting making a loud noise. I looked up my problem on the internet and found that my unit has a know frost buildup issue. I called LG since it was still under warranty. They diagnosed the unit over the phone and scheduled a service appointment for me. A new control panel was mailed out to me. The tech was supposed to be at my home between 8 am and noon yesterday. I received a phone call the night before confirming him for between 10 and noon. The tech did not show up until 1:05. He then proceeded to empty out my fridge, remove all of the shelves and the bins. The vent behind the veggie bin was encrusted with ice which he melted and chiseled away. Then the back panel inside was removed which revealed the entire coil frozen and encrusted with ice. It took until after 3 PM for him to melt all of the ice which resulted in my having towels both wet and dry all over the kitchen, a bucket for the excess water, not to mention my food, bins and shelves strewn about. The tech pulled out the fridge and replaced the control panel on the back. Then came the process of putting everything back together and putting all of the food back in. I then had to wash a load of towels and clean the fingerprints and streaks off of the stainless steel fridge. Well the first thing that I noticed was the once firm and solid bin holder now wobbles. But that is not the worse part, the worse part is that today, one day later, the fridge has begun to make the same sound and the ice is already forming around the vent. I was assured the control panel (brain) would fix the problem. Well it seems to me that this is not the case and I know have to go through this again not knowing if the LG tech can figure out what actually is wrong. I called for another appointment and was told that as of now none is available for Monday or Tuesday so I have to call back on Monday to see when the next available appointment will be. Why should a new appliance have these issues? Why shouldnt an LG tech be able to diagnose and fix the problem on the first business? Why shouldnt I be able to get an immediate appointment for a return visit to rectify the problem? Im regretting my decision to go with LG. I should have purchased a Samsung refrigerator. I own an LG Phone, an LG smart TV and this refrigerator. I will never purchase another LG product again. Am I expected to miss another day of work to be available for service, suffer the mess and inconvenience of the repair process and then not know if after the second visit if it will be fixed or not?

We were building a new house and were looking for appliance packages. We really liked the appliance package and LG refrigerator because it had this cute little window in the door. It was a good price as well, and we liked the refrigerators features. The little window in the door is my favorite. The refrigerator has French doors and I can open just that part, like a little window door, of the top door and keep stuff in there. We had some issues, though, with the water dispenser on the front of it. The repairman called it a continuous water feature. It wouldn’t shut off when you press your water on it. It kept going on with water or ice until you locked it. So we had to have it repaired probably within the first month we had the refrigerator. But since then, it has worked fine. I’m pretty happy with my LG refrigerator.

This dishwasher is so simple to use. The shelf racks fold down for big items. There are only 6 buttons to push. And one of them is the power button So youre not going to get confused with what to push. It is a very quiet cleaning process. The one thing I dont like is it runs from 1hour 30 min to 2 hours 15 min. Sometimes I just want a fast cycle for a few thing I instantly need. But I am getting used to starting the dishwasher before I go to work and at bedtime.

We got an LG 7551 dishwasher in 2013. Not long out of warrant it began squealing. Put vinegar in to make a temporary fix. Tines always collapsing causing plates etc to fall over. (LG actually replaced both racks under warranty but no difference.) 3.5 years into ownership started getting E1 error. Uninstalled it, re-leveled it, re-did the drain and looped it correctly all gave temporary fixes lasting weeks to months. Now it is happening more frequently and doubt it is worth a service call to fix a now 5 year old unit. A lot of upkeep and maintenance for the near top of the line LG dishwasher. Very disappointing.

I had the LG Refrigerator for little over 4 years. Replaced the compressor twice and paid $250 on both occasions. One was 2 years ago and just had my compressor replaced yesterday. The LG customer service is very unpleasant. They put me on hold over 11 minutes and hung up on me. So, I had to call in again, the rep. didnt seem like she wanted to be there and just wanted to collect a paycheck. My wife and I invested $5k in the refrigerator, washer and dryer. We will never again purchase their products. I am going back to GE.

After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didnt do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, Ive made more expensive mistakes in my life, but not many.Theres not much to add that hasnt already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a water saving machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.Im with everyone else - I will never purchase another LG product as long as I live, and Im really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. Its apparent I will NEVER get my moneys worth out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know were not happy with their continued decision to sell LG products.

I have had machine (WT1101CW) for 20 months and problems since beginning. Problem intermittent from beginning and I got mad but let it go. Called within year and they did something via phone at machine. Problems persisted and I called a number of times as I got angrier and they did nothing. Problem is constantly out of balance condition and clock and mechanism seems to keep repeating steps. It rinses and again and again and clock jumps all around. I finally put on special and set spin only to get water out but it goes from 13 minutes to eight and then back to ten minutes. I finally put clothes wet into dryer. Problem was intermittent initially but now seems to be problem every time. I cant stand with machine all day so generally takes today six hours to do one load wash. Out looking for a replacement machine and when purchase will put this on curb of my busy street with sign about its problems. Company recently said wont fix machine under warranty and I must pay. Ive already paid for their junky machine and wont give them any more money. Anyone who buys this companys washing machines has to be crazy in my opinion. I should have purchased a good Sears set originally.

The compressor went out on my refrigerator two weeks ago on a Sunday. It went out without warning and the resulting water that leaked from it has caused my floors to start warping. The repairman came on Wednesday, explained the problem, ordered the parts, which were received on July 5th. I immediately called to schedule an appointment only to be told that the earliest they could come out would be July 29th. So, as of right now, my only source of keeping food cold is two ice chests which I have to fill up every other day. My husband and I are both dealing with medical issues and this is just the icing on the cake. I am ready to blow my stack if I hear one more person say there is nothing they can do. Any help would be appreciated.

The motor has stopped working on my dishwasher and it is within the 10 year motor warranty. LG says they will replace the motor, however I need to pay $180 for a service tech to install the new motor. They say the motor itself is free, I just need to pay labor. I told them to send me the motor and I will install it myself, however they refuse to do so. The terms of the contract state that I am responsible for labor, that should give me the freedom to use my own labor, not be forced to pay (and overpay) for theirs.

I purchased a LG top loader 10 kg washing machine. During a wash cycle it Exploded blowing the top of the machine right off. The force of the explosion was so intense that it smashed the near by window and sent shrapnel flying throughout the house. I contacted LG and asked why are these machines still in family homes. They need to be urgently recalled. After research I have found the same LG washing machines that have exploded in other people’s home. LG refuse to even replace the machine even with a receipt provided. These machines are dangerous. Please Beware when purchasing a LG washing machine. They are dangerous. I’m very thankful that I wasn’t standing in front of it at the time or my young grandchildren weren’t in the house. Very frightening experience and to think the company know these machines have the potential to Explode and do nothing. Very dangerous product.

The large LG refrigerator is simply terrific! It has 2 freezer drawers on the bottom and a really large refrigerator section with a giant pizza-width meat drawer. We chose the stainless steel finish and, admittedly, it is hard to clean but looks so nice when you polish it. The top double doors have just the right storage on the inside. The 3 fruit/veg. containers are nice and big. In the freezer I have unplugged the ice maker, because it took up too much room and simply leave an ice tray across one side of the top section divider. It allows for sections of food to be stored without being in a jumble. It is a very large and tall fridge and I didnt mind doing without the cupboard section that usually is hung above. I found 3 woven baskets that simply sit on top and look very nice there.

LG Customer care is a big hogwash. They are fooling consumers. They simply phone and hung up. This problem has been continuing since December 2020. Despite owning LG machine which is under warranty, washing clothes by hand as new machine is underperforming. Pls be careful before purchasing the product. Defective product profile.

Ive had my LG Front Load washer for several years. It is horrible and always has been. My clothes smell and Ive tried every product to get rid of the smell. My white clothes are always dingy regardless of what I do. Now the bleach cup is always full of water after every load of clothes is washed. Upon washing another load, when the dispenser drawer is pulled out, the water in the bleach cup comes streaming out. I barely ever use bleach, so it cant be a rust problem. I will be glad when this horrible machine dies. Ill for sure get something else and not an LG product. My LG dishwasher isnt worth a hoot either. Never again will I purchase LG products.

I purchased an LG washing machine in 2011. At the time of its purchase, the machine started to produce oil like stains on the clothes. I tried several detergents and purchased several different types of tub cleaners to no avail. After 6 months of repeated stains, I called the Sears technical department to complain about the situation. A technician was sent out to my house to provide preventive maintenance. Upon arrival, I indicated that the machine did not require its yearly maintenance but rather a repair.The technician indicated, after looking at the machine, that he could not detect a deficiency with the machine. He did acknowledge that the stains were coming from the machine. Several calls to the technical department, the customer service department, and an in store visit to Sears to discuss the way forward with an area manager has proven to be futile. I still sit with a machine that produces oil stains on my clothes. I have incurred enormous costs having to throw away clothes because they are no longer fit to wear. I am now considering purchasing another machine, and I have stopped purchasing anything from Sears purely out of principle.

I upgraded kitchen appliances provided by my builder 4 years ago & thought I was purchasing quality along with customer service by purchasing the Sears Kenmore Elite manufactured by LG. In 2018, the compressor on the refrigerator went out and it took Sears almost two months to replace. In July, 2019 unit started getting hot; Sears repair service came out, worked from 7pm till 9:45 and said they repaired the unit but the next morning it was still not cooling or freezing. Ive had multiple food loss with no customer satisfaction of reimbursement. Ive called multiple appliance repair companies and all have said they choose not to service appliances MFG by LG because of poor workmanship! I am so disappointed because Ive work too hard to just donate to a mega companys bottom line. At this point I cant recommend any LG product based on my experience. After writing this Im still without refrigeration & no customer satisfaction!!!

I purchased an LG gas range at our local Sears store thinking that it looked great in the photos. What a disappointment to spend over $1300 on this poorly engineered product! The control knobs cracked and became loose immediately. The customer service was a joke, just like the commercial on TV where the man (Peggy) from Siberia answers. Calls got dropped etc. New knobs with the same poor design cost $40.00 each! I did not replace them. I used glue and nylon ties to hold them on. The flames are all uneven and the metal covers are de-laminating. The knobs now are peeling from heat. I have decided not to buy any more LG products. It’s the only way to fight back obsolescence.

The freezer seems to defrost by itself when we turn the temperature down (or before the cold mark used when the fridge is only 25% occupied). I woke up once and noticed that theres a puddle of water surrounding the fridge. I thought I just forgot that I pushed the defrost button, but upon checking, the button wasnt pressed at all. I couldnt find the owners manual since the fridge is already 5 years old. Not really sure if this is a technical issue or if this is indicated in the manual. Havent tried to contact customer service about this issue. Just need to find the warranty papers and manual first.

Purchased new refrigerator from RC Willey 18 months ago with our new house, have had an LG frontload washer and dryer for over 7 years without an issue. Fridge had great reviews and we really liked the door-in-door. Has worked flawlessly until yesterday. Found water all over the floor (luckily we found it quickly and cleaned it up, it would have eventually ruined our laminate floors (except I have not pulled out the fridge to check underneath). Checked with the manual and went through all the troubleshooting, nothing worked. Called customer service, and they quickly set-up a case number and scheduled a technician to come and see what is wrong. Had the service company call me the next day and confirm an appointment for the following day (Good so far, right? Except all of our frozen food is thawed. Luckily my wife is a florist and she has a floral cooler that we put our refrigerated items in). Two hours later the same person called back and said that they cant do the service call, they do not do LG warranty work. They would call LG and have them schedule someone else. Wanting to make sure that no-one dropped the ball, having no fridge/freezer is a major inconvenience, I called LG service back and asked if the cancellation had been taken care of and a new service company scheduled. It had not. The customer service person was apologetic and said that they needed to get an authorized service company scheduled to come service the refrigerator, because not all companies are equipped to handle cooling issues. Why wasnt this already figured into the request? The person also let me know that the service will hopefully get set up tomorrow (Friday 1/18/2019), and I should hear back next Monday or Tuesday. They gave me another case number. So I went back to the original text response I received from LG Customer Service, it indicated an authorized repair service located 68 miles away. Except I called them and they wont do any work on LG refrigerators without a work authorization code from LG. A cooling issue? They told me they arent equipped to work on LG cooling issues anyway. So then I started looking on-line to see if this was a common problem. Way too many nightmare customer service stories for an issue that is an obvious defect. I would not choose to be without a fridge/freezer for any length of time, and would want to replace it with another product quickly. Pretty disappointed in this product that was pretty expensive.

Dishwasher loud whine noise unless pre-washed not just rinsed, 2 hr cycles. Refrigerator replaced due to bad repair ruined my wood floors. Wash machine now broke & stinky, poor cleaning power 1-hr cycles. All purchased in mid-2008.

This WT5075CW washer is completely useless. I am going to have to replace it, and I have only had it a little over a year, but I cant take it anymore. It gets unbalanced on the spin cycle for no apparent reason. I only was like weight and size clothes together. I rearrange the clothes when it gets unbalanced and then restart. It starts filling with water again and stops unbalanced again. I try the Spin Only cycle. Same thing. I was the same loads every week and it is completely random as to which load will have this problem. Last week, it was the delicates – how can they cause an unbalance???!!! I am left with an entire load of sopping wet clothes that I have to drain over the top of the washer, hang out on the patio until the dripping stops and then dry in the dryer for over an hour. I called my BrandsMart extended warranty repair team out and they said that is how the washer was designed and charged me $60.

I purchased a $6,000.00 worth of LG appliances approximately one and a half years ago from Sears. The microwave oven (Model: 2085ST) now needs a replacement door panel not covered by the warranty. The microwave has had minimal usage (average use of once a week which equates to 60 uses). Upon attempting to resolve the problem using the LG customer service line, I was referred to a local service center which did not even work on LG appliances. Additionally, I was placed on hold twice and had to repeat my issue twice to rude employees. The quality of the appliance and the customer service is so poor. Evidently, the company has no responsibility to stand behind their products. I will strongly advise everyone I know to never purchase LG products.

We have an LG front loading machine. It is the best washing machine that we have ever purchased! The clothes get so much cleaner than our previous machine. We love all of the options for different load choices and especially the fast load for clothing needing to be washed quickly in a pinch! Love the fact the drum is at eye level. This was an awesome purchase and would highly recommend LG!

Purchased WT4970 washer November 2014. Since installation washer has deposited material on clothes. After four service calls, three replaced parts, both LG technical support and their authorized service technicians do not have a cause of this problem. The washer is clearly defective and LG refuses to respond to my request for a return to Lowes. Please be aware LG customer service has no authority to make a decision on replacement and have demonstrated a willingness to allow a customer to put-up with a product that doesnt clean clothes for eight months. No end in sight. This washer is the first major appliance that could not be fixed and the first company Ive dealt with who is unwilling to do the right thing and replace the unit. Sadly, this was my first and will be the last purchase of any LG product. I thought they were a honorable company. There are plenty of other choices out there. If customer service is important to you, stay away from LG washers.

Do NOT buy an LG dryer (DLG4971). I hardly had the dryer a month until it stopped heating. I was not going to be at the house where the dryer is for another 5 months so LG extended the warranty until I could get back to fix it. The igniter, valve and thermostats were replaced in May and in December the dryer doesnt heat AGAIN. Of course the dryer is out of warranty now and Lowes tells me the parts are under warranty for only 30 days. So my 1.5 yr old dryer is broke again. I dont like the LG washer either. Doesnt rinse very well. I sold it.

DONT BOTHER!!! If the machine isnt bad enough, the service is worst! I paid big bucks for my LG washer and its given me nothing but headaches with water issues (IE) balance issues (UE) and now a leak that fills up my tub and gets your spun clothes totally soaked after my load is done. Whats worse is you cannot find anyone that knows enough to repair it in our area. Im not exaggerating. There were 7-9 technicians that came out (never fixed) and at least that many calls that they never showed up at their appointed time. I usually dont write reviews but I just want to warn all!

I purchased an LG electric range and refrigerator. An extended warranty was not purchased, as I didnt feel a $1400.00 range and $1700.00 refrigerator would require repairs in a 5-year period. The refrigerator has been problematic (leaks and broken plastic drawers), but it keeps the food cold. So well deal with the unsightly leaks and work to the best of our ability to keep our expensive wood floor dry. My current problem is my electric range. It quit working altogether, and by reading many complaints, the model is infamous for this breakdown. In speaking to LG customer service department, the only remedy she could offer is the name and number for the only repairman they have contracted in the Louisville area. An appointment was arranged with Universal Appliance, which was confirmed before I took 5 hours of unpaid time off from work. Needless to say, they did not show up. I was given an explanation and told they would be here before 10 am the following day (more unpaid time off work). It is 9:55 am and still no repairman. I am left with a non-working 2-year-old electric range and up to this point $150.00 pay deduction. I am disappointed in the sub-standard quality of my LG products and feel I have no recourse.

I called to explain about some washing machine detergent dropping on the front of my LG washer. As I began to dry it off, the lettering on the console completely faded and disappeared. Instead of reading prewash, it reads pre ash. I called twice and today, December 7, 2011, spoke to a supervisor who said it is cosmetic abuse, and they do not cover it.They said I could only purchase a new console. I explained that the machine is about 1 1/2 years old, and that this lettering is poorly done. They repeated that it is cosmetic abuse. I paid over $800.00 dollars for the washer, and told the supervisor that I had a Kenmore for over 25 years, and none of the lettering came off. I wasnt washing down the machine, just cleaning some small droplets of laundry soap off the front, that dripped down.

Bought an LG suite when remodeling our home. Our refrigerator and freezer quit working after 2 year. A call to LG service for repair was met with parts are covered but not labor charges. We were forced to spend $400.00 to get service to schedule repairs. Service tech came and replaced compressor. We are out the $400.00 service call as well as hundreds of $$ in spoiled food! I see where several posters indicated they were compensated for both and am wondering if LG would make good on our claim or is a class action the route we should take?

Our French door model LG refrigerator failed just 10 days prior to the 5-year warranty period. The first indication was it would not make ice. This is caused by the freezer unit unable to maintain a freezing temperature. Service support wasnt available for 8 days. The service rep was not prepared to address a leak in the freon system. A second call was scheduled for a week later. The same rep came with another repair rep who said the sealed unit needed to be replaced. After replacement and adding freon, the unit worked for three weeks before failing again. The leak was obviously not repaired. I wont allow another LG repair rep into my home. I will instead go out to purchase another (non-LG) unit now. Do not purchase any LG products. No qualified repair service exists and the products have poor quality control and even worse design.

LG service technician came to fix our fridge 20-25 min earlier than the 2-hour appointment window started. I said we will be there by the time the window starts (2pm). He said he may wait. I said he needs to wait because I am leaving my work because of this. When I am driving on my home road (30 seconds from home), he drives past me. It is now 2:00pm. So he left before or exactly at 2:00pm and did not bother to call me. I struggled to get my phone and call him to get back. The time is now 2:01pm. He refused to turn back. His name is Scott and he is employed by LG.

This is the worst dishwasher I have ever had in 43 years!!! It consistently does not clean the dishes. I have to run the hot water in the kitchen sink, turn on the high temp rinse cycle and after all this, the dishes are still not clean!! I paid 1300$ for this junk. Will never buy LG again!!!

I purchased a top load LG washer. I purchased the extended warranty for a total of 3 years. After 3 years and 2 months started having problems. The washer would be out of balance on every use. The only thing I could do is unplug and start over every load. Finally started doing some research online and found my model had two known problems. The balancing rods are not strong enough and circuit board problems. Paid over $700 for the washer. When I called LG even though it is a known production and design problem caused by them, they said I would have to pay for a service call and parts. DO NOT AND I REPEAT DO NOT PURCHASE ANYTHING LG.

We bought our LG front load model WM2487HRM in 2008 and about 6 months after, it started shaking so bad that our whole house would shake. My husband put some vibration pads under the feet and these seem to help for a long time. However, the mold and regular cleaning has been terrible. In the last year, we have been using only the low spin with only using light loads. This seems to elevate the washer moving a foot, however, it now moves about a foot with all three. The low spin, only putting in half load or less with the pads under the feet as well. There are other problems too. The washer will leak from the front. The washer will sometimes not get the soap into the drum. We have tried all of these options because the set cost $3,200.00, which is ridiculous considering our problems. It will cost $800.00 to $1,200.00 to fix and at this point, we will wait and buy another. But not the same brand.

We bought the LG refrigerator model LMXS27626S/00 in June 2015. We have had nothing but issues since then. The compressor has been replaced twice, lost hundreds of dollars on food we have to keep a small fridge for backup because we can trust this dollar water. And now again its not cooling. Waiting for repair man now.

Purchased LG washer/dryer set 18 months ago and it has to be the worst ever!! Washer: clothes come out partially dry, with new spots that it didnt have going in, lint from some unknown origin, still soiled. Steam dryer: turns off after 2 minutes and clothes still wet so we have to use timed drying. And dont use steam function because clothes come out soaked, yes, from the d-r-y-e-r. We thought we were getting the top of the line water efficient appliance and ended up getting nothing but frustration. Nothing efficient when you have to wash everything on bulky/heavy soil just to get it somewhat clean and then to add the need to wash several times to get them clean only adds insult to injury. Never again will I purchase another LG washer/dryer and wondering why they are not being held accountable for such a lousy product!!!

They warranty the motor of my LG front load washer for 10 years, and my washer is 3 years and 2 months old; however getting them to come out and to process for the eventual replacement has so far taken 3 weeks. They are moving to replace because it wasnt 4 other things they replaced. They tell me since the part which was on back order for 3 weeks and suddenly arrived without warning, DURING the time period they were reviewing for my replacement which is 3-5 business days, that I have to start all over with another 3-5 business days to review for replacement YET AGAIN. Ive been 4 weeks without a washer. The customer service reps sound like robots reading from a script. They dont even sound human. This part that suddenly arrived without warning during this period when I thought I was receiving news that I could go pick up my new washer? Well, nobody even told me it was coming. The repairman, Ron, didnt even bother to tell me it had arrived at his house yesterday. He had this part and couldnt come out to my centrally located home for another week! Well, he came today and the machine still isnt working. So here I am on hold with robots, waiting for a supervisor to see if I can somehow bypass this mandatory review process which she told me wont be authorized till next Monday. That is 7 more days from today. Their service truly sucks. Nobody seems to care.

We purchased the LG French Door Refrigerator a few years ago and honestly has been nothing but problems and issues since the purchase. From the beginning, several parts (plastic door holders) starting falling off and breaking. We have had repair people out multiple times in the past few years (including again today). The refrigerator often freezes items and the freezer does not freeze (yes this is somewhat ironic). The freezer door is currently broken and ice maker is hanging down. Also, LG customer has been very difficult to work with, one of the most difficult appliance and customer service experiences I have ever had. If given another opportunity, we would not buy another LG fridge. I hope this is helpful and saves future buyers the challenging experience we have had with this fridge.

After two months the temp control button cracked. The machine will not work at all. I called consumer services. They cannot find a service repair person to look at my dryer. The end? I paid $1200 for a dryer that breaks after two months with no concern from LG.

We bought this refrigerator less than 2 years ago (12/2016). A few weeks ago it stopped cooling. A serviceman from the store where we bought the refrigerator came out to service it, and said the coil with the refrigerant was leaking. BUT, he couldnt fix it because LG only lets its own servicemen fix this problem (according to the serviceman thats because so many LG refrigerators refrigerant coils leak). The serviceman said LG would contact me within 24 hours to set up an appointment. 3 days later we hadnt heard from LG. We again called the store where wed purchased the refrigerator and then said they would call LG directly. Even then (after a week without a refrigerator) LG jerked us around. First, someone would be out the next day. Then 3 days later. After someone finally came and fixed the refrigerator, it stopped working again 3 days later! This time we went directly to the store where we had purchased the model, and they agreed to replace the refrigerator. LG wont do squat to rectify their defective product. DO NOT BUY THIS REFRIGERATOR.

Purchased LG French Door M/N LMXS30776S/03 during Best Buy Labor Day sale September 2016. Purchased Geek Squad coverage, because, hey $4k fridge, that would suck. Immediately noticed $5/month drop in electric bill. Great start! March 2017 I start hearing noises that werent there for the 1st 6 months. Call up Geek Squad, they send someone out immediately. They diagnose problem as compressor, which they are not allowed to touch. Call up LG. It takes me 5 calls over 2 weeks to get a technician to come out. April 2017 tech diagnoses that the noise is within normal range, no fix available. Early August my daughter starts complaining about warm cheese in her sandwiches. No one else complains in the house. Late August I learn that I had sent my daughter to school with spoiled milk (I informed her before she drank it). Thought maybe it might have been older milk, but I was pretty sure it was fresh. 2nd Monday Sept. I touch a Gatorade that had been frozen and moved to fridge door and it is warm to touch. I take an instant read thermometer and plunge it into various food and drink and measure temperatures of 57, 57, and 51 (drawer) deg. F. Call LG. Am told it will be 3-5 days before I am recontacted by an LG tech. Sept 12. Call Geek Squad and the next day I have someone out who diagnoses that the compressor is not working. Buy ice cream because I thought the freezer was working as it frozen some leftovers on Monday. Alas, the ice cream is pretty much just below melting point. Sept. 13, 2017: Waiting to hear back from both LG and Geek Squad to see what path to take. Geek Squad has been incredibly responsive. LG, not so much.

I bought a brand new LG Refrigerator two and a half years ago. Now, the freezer door fall off. All the meats/groceries inside the refrigerator are melted and rotten constantly. I would like to know what to do and how I can get it fixed? I would like to know if this happens to lot of customers? Please help.

Updated on 12/25/2020: DO NOT BUY LG UNTIL YOU READ THIS. 2ND COMPLAINT. LG has not followed up on resolving issue with our LG refrigerator as Promised. They have not responded to emails and only way to contact is through Consumer Affairs. We used unit 53 days and broke down. LG says not repairable and have to Reorder a New unit 11/20/2020, with a delivery date 1/25/2021. Louis, webmaster for LG, assured within 10 business days it would be resolved. I filed complaint 12/5/20, called 12/23/20 because LG has not contacted me. Ashley at LG stated that Claim and Case WAS NOT Submitted nor processed and have to resubmit and wait another 10 business days for their response, if any. LG wants us to follow up if they dont contact us after 1/3/2021. UNBELIEVABLE! We have not used our LG Refrigerator since 10/28/2020, look how long LG has Procrastinated in resolving issue. LG will not contact us, follow up or make our case a PRIORITY as Louis stated it was. When LG states on 12/23/2020 they have to resubmit claim because of their error and we have to follow up ourselves is disturbing. I am sorry to write a 2nd review, but again, LG will not contact us accept through this site. VERY POOR CUSTOMER SERVICE RESOLUTION PROCESS. All we want is our LG Refrigerator that we bought and paid for. Is this asking to much from LG?Original Review: Terrible Customer Service and Quality of 2020 LG Counter Depth French. Received on 9/3/2020. Broke down, No power at unit, on 10/28/2020. It took LG 19 days to inspect after missing 3 LG scheduled repairs appointments that LG set up for us. LG opened 5 Customer Concern Reports and Three Different Repair Orders. Refrigerator not repairable and none in stock through Home Depot. We had to Reorder another LG unit and paid extra for an ESP plan to protect ourselves, $195.00 dollars for an ESP plan to Protect ourselves. LG promised delivery 1/25/2021, UNBLIEVEABLE. Home Depot tried to elevate our New Order, 11/20/2020, but with no help from LG. Home Depot would rather upset an American Customer than upset LG, a South Korean Company, who lacks American Values, Culture, Empathy and Ethics. LG should provide FREE 5 year ESP plan with units to Prove that LG has Trust and Confidence in their Products.

I have owned $2000.00 refrigerator for 4 months. It started making noise. Tech informs me that I own a LG made in Korea and it needs plastic fan parts replaced. I thought and was led to believe I was buying American Sears Kenmore, not a junk new word for Korean junk. This $2,000 was a sale price reduced from $3,600. Imagine how they do this junk, that’s how. Oh well, buyers beware. Read the inside and every tag on every item. I paid Lexus price for Kia quality.

I phoned 3 days ago to LG to get a technician to come look at my 7 month old washing machine which suddenly has started tripping the electricity in the whole house, while in the middle of a cycle. It is currently full of water and not useable. I was told yesterday that someone would come today. I waited until noon so I rang and they transferred me through to the technician who was the rudest man I have ever in my life spoken to. And he informed me that no one was coming today and that they were booked until the middle of next week.I stated that was not good service and he told me to phone LG. So I said you are a very rude man, can I talk to the manager, I wish to lodge a formal complaint, to which he put me on hold for 10 mins and then came back and said he does not want to talk to you, but we can come on Monday (5 days time as opposed to 7). This is the worst service ever! I took today off work with no pay to sit and wait for a service technician who was never coming and to be honest I am worried what sort of person I am allowing into my home considering how rude he spoke to me!

Front loader Lg Washer - wearing vent hose 2 times from rubbing against other parts. Water leaked out of hose and replaced already and less than 3 months worn again! Phone call to company and NOT backing product. Machine not even 3 years old.

Purchased new Instaview French door refrigerator with CustomChill drawer, model LMXS30796D, on December 6, 2019. It was delivered the next day. As I was told by my salesperson that upon delivery I should inspect the refrigerator throughly before the delivery people bring it inside, I made sure two of us monitored the delivery the entire time. We were there from before they unboxed it from right off the to when they left and they did a beautiful job. So when I discovered a six inch scratch along the tom edge of the CustomChill Drawer later that night I was disappointed, but knew it was not as a result of the delivery. They very next day I contacted LG and they opened two case numbers (one was due to the CustomChill drawer sticking when you try to fully open it) and told me I wold be contacted within five business days. They said that in the meantime I could email the purchase receipt, delivery receipt and a photo. As I never received any communication from LG, on the fourth and fifth days I reached out to them again. The fifth day has come and gone and still nothing from LG on either issue. While I love the refrigerator, I am very disappointed in LG customer service. At this point in time I would be very apprehensive about purchasing LG again.

True Balance is HORRIBLE. Just as many other reviewers said, the balancing feature on this machine is a total nightmare. Do NOT buy an LG washing machine. In fact, I am so frustrated, I will never buy LG anything. Ever.

LG has a compressor issue! Our fridge is less than 11 weeks old and the freezer stopped working causing food to defrost and ice tray to melt with water on our hardwood floors. It has been 2 weeks now with daily phone calls to LGs call center. Call center DO NOT follow up on return calls, they book technicians that can not work of the fridge model and when I asked to speak to a supervisor I was told that they do not take calls??? Their most common line from the call center is Im so sorry. I have heard that comment every day for the past 2 weeks and still no fixes and now they have to talk to their technical group. If you are running a call center make your emplyees can solve an issue and not just note-takers. We purchased all major appliances from Trail Appliances (Edmonton) and they indicated they had no complaints with service from LG so beware as once the sale goes through they are not concerned with a customer.

I purchased an LG washing machine. First one came damaged as it was delivered without a box. The replacement which came several weeks later after several follow up phone calls is defective - leaking. The company and Home Depot refuse to replace. They insist it must be repaired. This is a brand new washing machine! I was on the phone with an ‘executive customer device rep for quite a while and she could not help. I provided information including the serial and model number over a week ago. I heard back from her today saying she could not have a service authorized until she received the serial number which was not on the receipt even though this was supplied to her on the phone. Sloppy handling. Poor processes. Indifferent reps not empowered to do their job. Never will purchase an LG again!

Never had a problem with it. Front loader. I leave the door ajar so I have never had a problem with odor like some say they do. Saves water and detergent. I would recommend LG brand and would buy again.

Ive had this refrigerator (model LFC23760SW) French doors freezer on the bottom for about 4 years. I like the design of the fridge except for one reoccurring problem. I have had to replace the door gaskets 3 times in four years. Not only is this very annoying but it is costly. The issue is when the doors (left and right) come together to make a seal, the left door gasket pull away from the door and tears. This is the same issue over and over. Clearly this is a design flaw. I just recently (within 3 weeks) replaced the door gaskets and the door gasket on the left has already begin to pull away from the door. I know I cant be the only person having this issue and I was hoping the LG company has come up with a fix for this problem. Their reply to my inquiry was brief and simple, no fixes reported to customer care were available, have a nice day. I would highly suggest everyone stay away from this model and others like it. Im staying away from LG products, period.

Purchased an LG fridge model LFX29945ST from our local Home Depot. Weve had this fridge for almost 2 yrs now but we have had a number of issues after the first year of owning this POS. First issue is the annoying high pitch noise that comes from the compressor at times. Called Tech support and was told that our Fridge was not leveled and was most likely the cause of the issue. Our fridge is perfectly leveled and our house is only 2 yrs old with a perfectly leveled floor. Second issue is the lower freezer door will not close all the way at times due to ice building up on the tracks for the Freezer Door not allowing the door to seal the Freezer completely. I occasionally have to chip the ice away so the freezer door will close all the way so our food does not thaw out in the freezer. The last and final issue that weve had with this fridge, is at the bottom of the control panel next to the water and ice dispenser one day just started discoloring and peeling and now our fridge looks worse than our previous fridge that was 6 yrs old. I expected better quality for the price and wish I never bought this Fridge at all. DO NOT BUY!!

We purchased this LG refrigerator (LFXC24726D $3,022.99) from HDP in 2016 and have had the compressor to go out in Sept. 28, 2018. We lost all of our food, which they did not replace. This just happened to occur a year after the loss of my husband. This added to the agony of lifes challenges. Now less than 3 months later the freezer goes out. This is now the food in the freezer lost. LG initially said there would not be a charge for the repair. The technician arrives and tells me that there is a charge because this is a different issue not related to the compressor. On December 26, 2018 (my birthday) I called LG and was on hold for an extreme amount of time, only to get transferred again to speak to supervisor Sharon to tell me that there will be a charge; but as a courtesy they will give me a one time credit for the loss of my food in the amount of $125.00. ARE YOU KIDDING ME!! $125.00 FOR WHAT HOUSEHOLD IS THIS!!! We lost all of our food in September 2018 and then on December 24, 2018 we lost all of the food in the freezer! I explained the age of this refrigerator to the LG representative Sharon, the issues and all the loss incurred. She proceeded to tell me that there is no one else I can speak to (before I could even ask) and that I would have to pay the service fee. LG SUCKSSSSSS!!! After all of the food we have lost at Christmas!! I am so sorry to have ever purchased this refrigerator. I am even more regretful to have any LG products in our home at this low grade of customer service. I am no longer an LG supporter and advise anyone who is spending their hard earned dollars to spend it where it will not be wasted like this because this just is not right. I AM SO UNHAPPY WITH LG!! They could have easily diffused this situation by not charging me the service fee; how awful and unprofessional!!

Door in door latch mechanism fails to function 95% of the time, defeating the purpose because handle opens both doors at once. Design flaw causes frustration every time we open the fridge. Would not recommend. Have had handle repaired once, shortly after installation, and technician assured it was normal for it to be a bit sticky and it would improve with use. After a year, I can say the only thing that has improved is my desire to replace this refrigerator.

LDG4313ST Gas Range - Since buying this range in December we have had 3 major problems. 1. Finish on bottom panel peeling off. 2. Convection oven making a loud noise, spewing soot, and setting off our carbon monoxide alarm. 3. Oven temperature varies hugely. I contacted LG the first time letting them know I read the owners manual I was given and saw nothing about foil placed on the bottom to catch drips. I make an apple pie during the holidays and for years I have always put foil on the bottom of whatever range I was using to catch the drips. Never had a problem before. Got a form letter saying that though placing foil on the bottom was a common practice that in THEIR ranges you could not. I further investigated their manual and found something in troubleshooting about it. By then, it was too late. The form letter gave no information about how to get a replacement panel. Poor customer service number one.The first time I tried to use the convection oven it smelled weird and then set off the carbon monoxide detector. I found soot on the front glass door. I entered another complaint. This time they sent out a service person. He called them and turns out this is a known problem. The oxygen/gas mix is too rich. So we have been waiting for over a month for the mod. I call appliance company. They say its back ordered with no known date for coming in. I also have them order the base panel. They got the part number. 50 bucks. Irked me, but figured at that point it wasnt that much, I would pay for it.After a long 40 minutes on hold to get to customer service at LG I was first told the mod was back ordered. Then I was told that it was the base plate that was back ordered and they could get the mod part within 3 or 4 days. I said, Fine, fix the dang convection oven so I can use it. Even though there are only 2 screws to install, they say base plate must be put in by a tech. They confirm they wont pay for it, even though we have been waiting a month to even get any news about parts.THEN, this weekend I attempted to bake a cake. I have noticed some issues with cookies, but managed. The cake rose as it should in the middle and then fell by the time I looked again. I checked the temperature and according to the panel, (I shut off and then turned back on to see what temp it thought it was) it was down to 250 when I had it set at 350!!! What the heck!!! I then checked the complaints on LG stoves and many people have problems with widely varying temperatures. LG has refused to allow techs to replace the control boards saying this is how they operate!!! They have come up with lots of excuses with customers.At this point, I have no intention of calling them back. I am copying all the complaints about their ranges and going to see if I can get Home Depot to take it back. Its a piece of junk. If they wont take it back, then I will start with LG. I want a refund. I do NOT want another stove from them. I will never again buy another LG product. They have awful customer service and dont seem to give a crap about the fact their products dont perform as they should. One positive note. The melting knob problem is fixed on this model. Only if the ranges worked.

I have the same problem with my washer that was purchased from Home Depot November 2011. We really need to urge LG to fix or replace these faulty machines instead of doing the measly recall fix which does not seem to fix the problem. I just signed the petition LG Electronics: Replace or completely fix a recalled washer on Change.org. Its important that we pass the word and get as many people to sign as we can to get LG involved. Will you sign it too? Thanks!

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

I have very very bad experience with LG Refrigerators since from last 3 months compressor broke 2 times and gas pipe leak issue, once lost my food 3 times and made my wood flooring spoiled with the water leakage.They are not willing to replace my food loss or neither replace my fridge with new one. I keep calling customer care and they are denying both of my requests. I am thinking of approaching consumer court now. This is totally not acceptable for new refrigerator of 3 years old. Thanks.

This is a beautiful, very large washer. Had great reviews and ratings in consumer magazines, etc. For 10 months or so it functioned well, handling large quantities of laundry, including towels and bedding. Then nearing the 1 year mark, the UE symbol, meaning it cant spin out the water from your clothing was a regular occurrence. I was told to use the tub clean cycle. It may have helped it balance for a few uneventful loads. But it was short lived. If you like standing over the top of a washer watching to see if it will spin, etc., but seeing it add 20 or more minutes over and over, then this is the one for you. A big disappointment.Updated on 1/23/2017: Whenever I have called LG about the frequent (Out of balance) issue they always say run the tub clean cycle, which I suppose tries to re-balance or reset without any clothes in it. It even get off balance empty!! Why does this washer get such good reviews in consumer reports, etc.

Do not purchase LG WaveForce Washer!!! - After purchasing the washer from Home Depot and using it for less than a year, the washer will not complete one cycle without becoming unbalanced and stopping at least two or three times per cycle. I paid close to $900 for this lemon. Dont purchase this LG washer. Im very disappointed in this product!

This microwave is economy and the material easy to clean inside and outside. A great buy in price and looks very well in my kitchen. Cooks very well and easy to use. The one that I have the size is right and was easy to install.

The washing machine is making strange (not normal noises). We called a private service company and their tech said the tub is out of round and replacing that, with the other things that are bad causing this problem, would require two technicians and cost between $800 and $1,000. Please help.

Well, it seems that every time I turn around now something goes wrong with my machine (LG washer). At first, I thought it was the best investment ever. After the warranty expired, it seemed that the rubber that goes in front of the machine that seals the door closed has a slit on it. New part would be around $100.00 plus labor. It seems that we need to have someone out here all the time. We just had it repaired because the computer needed to be reset. We have had it serviced 4 times. Really, why are they so expensive if they are going to need all these repairs after 4 or 5 years of purchase?

I bought a LG refrigerator from Home Depot LFX25960ST in 2007. The ice maker has broken down twice which needed servicing. In Feb 2014, just like the other consumer complaint, we smelled something burning and realized that the light fixture housing had completely burnt and melted. Even the light bulb was melted. We called LG and the technician came out the very next day. Told us that this is a common issue and just replaced the light housing without address to the fridges melted ceiling. Told us to use 40 watts light bulb instead of the manual recommended 60 watts (which we had been using). When I contacted LG and submitted pictures and wanted to file a products liability claim, twice they replied via email and plainly rejected it. I now today told them that I will seek social media and legal counsel. I am now waiting for their response.

Hate my LG washing - especially small loads. Wish I had stuck with Whirlpool. If I could lift this machine I would throw it out the window. I have NEVER had to babysit my laundry loads like I have to with this washing machine.

Bought a set of LG products and Never AGAIN!!! I bought them both and about six months later, the washer literally burst open... from the inside out. The top portion with the lid and button flew off the machine and came back down crooked. It was a top loader. The top of the drum was facing the back of the machine. They came and replaced which took a month. One year later the new machine just stopped working while the tub was full of water. We put that one aside, thank god we planned ahead, and bought a second-hand washer and dryer. We have been using the old one since. Not worth fixing the stupid thing, now the dryer has been acting up for a year... It runs for two seconds and stops but while it stops spinning its counting down. I called LG and they stated that it was due to the coldness of my basement... It is pointless to fix these POSs. Big costs, cheap parts and worthless customer service, we will never give this company one red cent!!!

Our LG French Door fridge/freezer was fine for 6 years, then suddenly quit cooling in both the fridge and freezer compartments. After 3 service visits over 3 months, it is limping along. The first visit replaced the compressor, the second two fixed leaks. We bought a back-up fridge after the first episode of thawed or spoiled food. According to the technician, the linear compressor does not perform well when the exhaust is in a confined space. Model # LFX31925ST / 03.

After only 5 years the compressor on my LG French door refrigerator has failed (LFC25776). Although the cost of a replacement compressor is covered under warranty we will have to pay for the labor and the service technician informed us that the replacement compressor will only be covered for 90 days. We have lost all the food in the refrigerator. We just purchased another 100 pounds of ice for the cooler. I had designed my kitchen around this new refrigerator and purchased all new LG appliances. After reading the complaints about LG I have decided to buy a new refrigerator NOT A LG. I hope an LG representative reads these complaints and reaches out to consumers -- the product looks great -- unfortunately does not last.

We bought an LG LFX319255/05 about 4 years ago. It stopped working. Had repairman come out. Compressor is bad (400). Covered. New a new mother board that is compatible with new compressor (400) not covered. Labor (400) not covered. 848.00 total with tax. The refrigerator cost 2,600! It also has started to pit/ rust on the door. Not happy at all. Would definitely not recommend LG ever again. The sad thing is several friends have bought one based on our recommendation.

LMV1680ST - I have owned this microwave almost 2 years, but only used it for about 1 year after my remodel was completed. My cook light wouldnt go off. It would stay on while the microwave was in use. I began to smell plastic burning and heard a popping sound on the left where the operational pad is located. This microwave is not safe. Please do not take the chance of kitchen fire. Support says the microwave is out of warranty and I do not want it fixed.

French doors with a bottom freezer. The ice maker is not big enough for the amount we use. Even with the extra ice feature, we still run out. The bottom freezer’s wheels come off easily when you pull the tray out. It looks great in the kitchen. Overall, it’s ok.

I love the LG Refrigerator but the filter in the ice maker is not efficient and wont filter right. A guy that works for my son bought one that was almost identical to ours, and they were talking one day and he was having the same problem. Everything was taken out from that ice maker and replaced but still, nothing. We kept doing little tests here and there with the ice and it was the water filter that you put inside the door. I noticed that when the rep came out and put it in that it was very small. We had to pay 200 and some dollars for an ice maker and the ice has not been used for the first three months that we’ve had the refrigerator. Dean asked for 10 filters and the lady he talked to said no but she said that she would send five of them. She typed in the wrong numbers and sent the whole assembly where you put the filter in. There was nothing wrong with where the filter fits in and we saved that. We were gonna try to send it back if she’ll send us 5 or 10 filters. That would get us by. Its kinda unfair for us to have to spend that on a filter, replace the filters in that one every year, and then have to do the inside ones too that dont even work. He wrote her back and she has not even responded to us. Im kind of dissatisfied because its costing us a lot of money to keep it. Weve had the brand new refrigerator and had to go buy ice to put in the bottom of it because we couldnt even use our ice maker.

We purchased an LG washer new from Home Depot on August 27, 2012. We purchased a 5 year warranty from Home Depot at that same time. Today we noticed stains on some clothes, and discovered significant rusting from the metal under the bleach dispenser (which we never even use). I called the Home Depot warranty company and they said that rust was not covered!! I then contacted LG and they said rust was not covered but they might be able to do something. However, when they learned I had purchased a warranty from home depot they said they could do nothing. Meanwhile, there are numerous other complaints about this LG rust issue, including on their website from other consumers. We are now out of luck on a $1200 Washer. We did everything we were supposed to do. This is a product liability issue, and a warranty scam on several levels. LG is negligent. The Home Depot warranty is negligent as our less than 2 year old machine now ruins clothes and should be replaced or repaired. Please help us.

Would you board an airplane knowing that when its electronics fail, there is no way the passenger door can be unlocked? This is exactly how the WT5070CW LG washer is engineered. Ours died a mere 4 years (!!!) after purchase - its electronic controller died in the middle of a wash cycle and left the brain dead machine with its door locked, with no manual way to unlock it, holding hostage a full load of wet laundry which has been rotting there for ten days, exuding a horrible smell! And, to add insult to injury, here is what happened when we ordered the part from LG (via Sears Parts Direct, order number **) and paid extra for expedited 2-day shipment: after 4 days we were informed that LG has not shipped yet, no reason given (the part should directly from their warehouse to home) and there is no guarantee when it will arrive. This is LG engineering! This is LG customer service!

LDS4821ST Dishwasher - I was shocked to learn the time it takes to run this dishwasher: power scrub: 108-176 minutes; normal: 90-139 minutes; quick: 78 minutes; rinse only: 15 minutes. This is definitely not an energy saver.

After diligently researching washers, including consulting Consumer Reports, I decided to purchase an LG Tromm washer. Approximately 6.5 years after the purchase, the washer broke, specifically the metal spindle completely cracked from the metal drum. I called an LG endorsed repairman who ordered a new metal drum. Three weeks later, the drum came in but was damaged. He returned it and ordered another one. Two weeks later, the wrong drum was received. Again, he called and verified the part and this time, it took four weeks to arrive. When he went to replace the drum, it wouldnt fit and when he called the company (tech support), they verified that the drum was not the original piece. They also told him (and this was in front of me) that the specific type is no longer manufactured and that my washer would need to be retrofitted to accommodate the new drum type. This would cost more than the washer! I called customer support at LG and was told that they do not accept complaints. I asked what was done when one was sent in and was told that they just collected the complaints. So now, I am left with a broken washer, a pedestal that only fits LG front loaders and no venue to voice my displeasure. I will never purchase from LG again!

LG Refrigerator, Model LSC 27931ST quit cooling over the weekend. Compressor does not turn on. Called LG customer service. Got no one who could understand or speak English. Contacted a local appliance repair. Service tech. analysis is replace relay/overload. Service tech says the parts are not available - $85.00 gone. Talked with LG Customer Service the next Monday. They tell me I must talk with a LG referred service contractor/repair. LG gives me the number for A&E Service/Repair. Same as before. Relay & Overload Assembly. Parts N/A - $75.00 gone. Talked again with LG customer service and get names for three (3) parts suppliers for LG parts. Again not available, discontinued. Refrigerator was purchased from Best Buy w/ a 5 year extended warranty that expired six (6) months ago. LG customer service has not helped in any way.

I was so excited about getting the French door, two drawer model. I have two complaints. First one is the shelves. I have more tall bottles than the fridge accommodates, then there is a short space behind that I can set something in but you have to remove the tall bottles to get to it. The main complaint is the icemaker. The ice balls come out great, it makes 3 a day, however the crushed and cubed work for about a week then nothing for a week then suddenly its working again. We called customer service they referred us to the local technician who apparently hates his job. He would not even come out to look at the problem. He said he would order a new icemaker. At this time the fridge was only 3 weeks old. We had to keep calling him back to check on the new part. Then he never came out with the part until after the 3rd time he said he would come. Then he wouldnt speak to us. After about a month the icemaker quit for a week then started up again and so on. I ordered ice trays on Amazon. No way we will deal with that repairman again. And when he did come out we were really nice and friendly I even told him a few jokes and he totally ignored me. We bought it through Costco.

I will never ever order or buy another LG product. I paid good money for a fridge that lasted only 4 years and then was refused repairs because of a lazy, uncooperative, repairman that LG sent out. I had a gentleman that couldve fixed it but they sent someone else out and bc he did not like cats, he made sure that he denied repairs. LG corporate did do one thing good though, they gave me a check for partial loss of my groceries.

Purchased LG fridge (LFX25991st) in December 2013 for $2,500. December 2015 evaporator fan & control board went out. Cost $500. July 2017 the exact same issue. This time Sears repair parts & labor $800. Sears tech. informed us that this was a documented service alert and that there was a design defect in the air-flow cover assembly which has been corrected. Now, three weeks after the $800 repair ice maker is no longer working and the freezer is not working. There should be a lemon law for appliances. LG is a zero on customer service. This is the worst piece of garbage I have ever owned and deeply regret purchasing an LG product at all. I will NEVER EVER purchase an LG anything again.

We purchased this product in June 2015. About a month after the 1 year warranty period was over, the refrigerator started making a loud noise, almost sounding like a lawn-mower was hiding inside the unit. It was soon followed by an error E RF on the display panel. Upon contacting LGs customer support, who were quick to point out that the warranty period was over, they informed me that the error indicated that the refrigerator fan was malfunctioning possibly due to ice forming around the refrigerator fan unit causing the issue. I was asked to do a manual defrost, i.e. physically shutting down the power and letting it sit for 8 hours for the ice to melt before switching it back on. This seemed to resolve the issue; however, this seemed to keep happening every other month. On doing some research on the web, I found that this is a very common problem. Since then we have been doing this ritual every other month to power-off the unit to perform a manual defrost. Since the last such operation, the E RF message pops-up daily and then disappears. The temperature in refrigerator is not cold, resulting in food going bad. On contacting a local appliance repair company and providing the serial number of the unit I was given to understand that a service bulletin from LG indicated that the software on some board needs an upgrade or replacement and a fan panel needed replacement, possibly costing hundreds of dollars. I was also informed that the replacement boards are not in stock and could take weeks. On contacting LG Customer Service, I was provided the solution to perform a manual defrost. For now, Life is not so Good.

Not even 1 month and the ignitor is shot. It has now been over 1 month (a bit over 2 months since I purchased it and still do not have a dryer. The LG under warranty dept has been a nightmare and nothing gets resolved. They send a service company that does not even want to deal with LG in warranty anymore. LG keeps trying to get other companies who are less than cooperative and full of lies. The LG customer service (that is obviously not American speaking) is also full of lies and the worst customer service I have ever encountered. Sorry I ever purchased these items. I think I am loading them on my truck and taking back to JC Penney.

Please don’t waste your $ on LG refrigerator. Our side by side model number LSXS26366 lasted almost 39 months before compressor died. Repair person said if fixed, would be a time bomb. Please run away.

After 15 years of waiting and saving our money, we finally decided to buy a large size LG refrigerator. We bought one LG large size fridge (Model No - GL-378PLQ4) with 2 extended warranty from Croma store on 30th April 2014. But from day one, only we started facing having cooling problem with fridge. We lodge 2 complaints within 2 weeks and every time they concluded that the Fridge is OK at their side. But when we lodged complaint 3rd time on 17th May 2014, the LG engineer found that yes, there is some issues with compressor and need to get it repair.Since its newly purchased fridge not even one month old, we requested them to replace it. Yes, the product has 3 years warranty. Then they finally started their game. Mr. Sandeep **, senior associate in LG office in Vaishali, promised us to get fridge replace within 2 weeks. But whenever I called them, either they are processing my request or in process state. Later on Mr. Sandeep ** informed me that the company has stopped production of this model and they dont have similar piece now. He assured me to return my money and got ready to initiate the process to refund our money.Again after having so many calls, Mr. **, Senior customer executives collected one cancelled check and they took signed on their document as part of their money refund process. May month was already gone and it was mid of June. Every time I called to LG customer executive person to request them if they can get the status of my request from Local LG executives. Later on, ** associate that handles replacement request called me up and said they cant refund my money, and will provide me another alternate model. Though I was not ready to accept after having such bad experience with them, still I got convinced and asked them to provide me a model at least with same configuration. Since we have already paid for that.I also talked to Mr. **, head of LG department. He convinced me that they will provide me a better model with better configuration than the one I purchased. They offered me LG Model GL- D372RLJM. Since we have been already frustrated from last 2 months with having *N* of calls to all senior/junior executives, I didnt had power to check on LG showroom now. Since they all were saying its latest model than your last model and its much costly than your one. I trusted them and asked them to deliver it. Finally on 3rd July, 2014 they delivered alternative LG model which was of medium size. Its one row less than our one. I called Ms. ** and asked her to take it back and said its not on agreement on what we convinced. She said they will look into the matter and will try to resolve it asap.I called many a time to LG customer executives, Ms. **, Mr. **. But I didnt receive any response. Then after one week, Mr. Sandeep called me stated that they cant do anything now because we accepted their replacement fridge and signed on their documents. And secondly, its being one week now and its too late to raise your voice on this. I tried to convey my message to them and said, Sir, Ive been calling to all of your executives since first day only when you kept your replaced fridge and ** knows all of this incidence. But he didnt agree and said they cant do anything now. Its not cheating and what we call it now. Company has stopped making more model of what we purchased. Thats not customer fault and why customer has to compromise with medium model in that case. I request to this forum if someone can listen my voice and do some justice to us.

Worst customer service ever! Weve been without a refrigerator 2 1/2 weeks and made 10+calls to LG to get numbers for authorized repair places only to be told theyre too far away or dont even work on LG- how can a company who manufactures a product not be able to find you a place to do a repair for their crappy product??? Today we finally got a call from someone authorized and willing to do repair and LG is now giving us a hard time ordering the parts (compressor) that we were told numerous times are under warranty. Not so much the disappointment in the product (2 yr old refrigerator) as much as the horrible cs to make me never buy that brand again.

Model WT1101CW - I was so excited when I bought our LG top loading HE washer in July 2014. I was impressed w/ the features and the fact that it was SUPPOSED to have TRUE BALANCE. What a bunch of crock! Everything was wonderful for the first year and half and then we started getting the UE error message for unbalanced loads on the spin cycle. This problem got progressively worse as time went on no matter how many times I redistributed the clothes, meticulously sorted clothes so that I only washed towels or heavy things at a time. Now I cant even get one load done in a day, b/c it keeps adding water to REBALANCE the load, or I have to stand over it to watch it spin and turn it off so it wont add more water or, constantly monitor the weight of the wet clothes, or have to run my dryer for hours to get the clothes dry b/c the clothes never fully went through a whole spin cycle and were still very wet. This machine has actually used more water, and electricity with the all day washing or extra drying.Every problem expressed by previous reviews is on point. I cant believe that I had to call customer service after ONLY 2 1/2 years of owning this appliance. PATHETIC. And customer service was joke quoting me $280-$340 for a tech to come out, after the REMOTE DIAGNOSTIC didnt DIAGNOSE the problem. This was a selling feature by the way, but required me to call during certain hours and press certain buttons. So I will NEVER buy another LG product again, and also think that I am going back to regular Agitator washing machines. This machine is NOT energy efficient, does NOT balance your clothes, and does NOT save water. All hype and NO substance!!

I bought an LG french door fridge with bottom freezer. After just under a year, the ice machine went and I had to have it replaced. This was covered under warranty. However, my fridge is not quite 3 years old yet and the Linear Compressor went. LG told me the part is under warranty, but labor is not. So, I waited a week for the technician to come out and have a look at the fridge. He told me that the part is only about $150 (but covered under warranty), but the labor would cost me about $900 plus to fix and he couldnt even guarantee that it would work after. He told me to just buy a new fridge. So I spent $2300 not even 3 years ago and have to buy a new fridge. LG will not replace it.

Love the door compartment with Interior lighting and the outside window. Also love the pullout freezer on bottom with side by side refrigeration on top. Seems roomier than others with four drawers and multiple shelves. Shelf configuration options are helpful, and this LG seems more convenient for use on a daily basis. The stainless does show dirt or spots on the exterior, but it cleans easily with stainless cleaner. The beeper that sounds when door is inadvertently left open is also a plus. Ice maker works pretty well w/ crushed and cubed options. Have not used all the bells and whistles as a “Smartfrig,” but very satisfied overall.

My 2 year 10 month old LG 32 cubic foot fridge stopped cooling on Saturday. No codes on the display, the entire fridge just stopped cooling. Had service person out where I purchased it, part covered, labor is not. Then he said it will take about 10 days to get the part. Must be taking a slow boat from Korea? I have come to the conclusion that there is no quality in anything manufactured these days - they are built to break down within a couple of years. The fact you have to buy extended warranties on such high priced appliances is a sad statement about the manufacturing industry!

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we havent had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

I purchased an LG French door refrigerator from Home Depot and it was delivered and installed on 05/25/2016. It has worked great up until 01/24/2020 when it no longer kept food frozen or cold. Followed troubleshooting guide in owners manual, still did not work. Called LG on 01/25/2020 as the unit is under warranty and it took 5 days before repairman (45 miles away) could check the unit. Upon testing on 1/29, he found that the compressor and dryer went bad. It has now been 2 weeks and finally all parts are in, but repair facilities 1st opening is on Friday 2/14. That means 22 days of dining out for meals, which is not cheap. So, if you decide to purchase an LG refrigerator, I suggest you purchase a back up or you will lose in my case, a months worth of food.

Oven window shattered on first time self clean use. Since oven is brand-new this is bad in and of itself. Dangerous! Technician has not been out yet. Will post update. Telephone scheduler warned us that, although we are in warranty period, if we ignored error messages, or misused oven, we may be liable for cost of new door! What? Are they sending out ovens so dangerous that you have to be credentialed to use them?

I like the ice machine and able to adjust the temperature to your liking, also how it is long-lasting and always keeps things cold. Also you never have to worry about food going bad because it keeps everything super cold. What would improve the refrigerator if it came in more colors and a wider variety of ice textures to fit everybodys personal needs and also wish it had a ice cream maker to make ice cream or ice pops or another cool thing would be a coffee maker button to make coffee of any kind you want. It has been my expectations, a 10 out of 10 and it was on sale and most importantly it was recommended to me by my friends. I have no regrets purchasing this item. I love it and I will have it for many many more years to come.