We were charged $125 just to get a repair called in. We were lead to believe that this would come off our repair bill. Not the case at all. We had to pay an additional $240 to get our five year old dryer working again. We did like the repair guy however. I feel LG is ripping customers off and there should be a law against that!!

I built a new vacation home three years ago and bought all LG appliances, which were washer, dryer, fridge, and dishwasher.I’ve had numerous problems. There was water leakage from the washer and extreme problems with the dishwasher. Five repair calls, but there are still problems. The handle on the fridge has come loose and is extremely difficult to tighten.These appliances are absolutely terrible. I would never recommend them.

The washer was repaired and now is working without incident. A1TV Repair did a fantastic job and LG made a concerted effort to get this resolved. Thank you!V/rCharles

Not worth a damn on the inside! Three failures after warranty. Ice Maker which I replaced. Board failure which a small appliance company replaced. Now the compressor is no longer pumping. And guess what, its only a year and a half old. Last failure date - 6/29/17 just before the fourth of July weekend. So now we have to scramble to get some refrigeration. We spend $500.00 on a basic GE to get us buy until I decide what to do with the piece of crap LG that looms in our computer room like some piece of artwork! What I feel like doing is putting a rope around it dragging it down to Lowes to leave it at their front door. NEVER AGAIN!

I bought french door stainless steel black french door LG fridge. Bought March 2016. Dies march 2020: Compressor, evaporator and dryer. I had bought extended warranty for 3 years. Did not apply. LG tech wanted 1800$ for parts and fixing. Needless to say I bought a new one for same price. Lg was purchased for almost 4000$. Will never buy LG again!

LG Easy Clean option is a terrible oven. It will not get clean using water. Customer Service recommend using a scrapper, but not too harsh. Cannot use chemical cleaning. Water alone and scrapper will not fully clean oven. Extremely dissatisfied. I thought the easy clean option meant self cleaning. Do not buy this product unless you dont care about having a spot free oven. Did not get my monies worth. Paid 800 dollars, why would I think it didnt come with a self cleaning option?

Bought LG black stainless steel appliances. The microwave bottom melted since it has the cheapest plastic material underneath. It melted under standard cooking situation. Uninstalled it and took it back to Home Depot, waited about five days to hear from the Home Depot. Finally got a phone call from Home Depot and stated LG has declined to do anything since the damage happened from outside. I was offered by the store manager to give me a discount on my new microwave that I will buy. Other than that my $300 just flushed out. Its sad to see such a terrible product and service from a company like LG. They make billions of $ by ripping off from the poor. Now Im left without microwave and my $300. Never spend your money just by looking at its brand name. Knowing they have a name they use the cheapest product and plastic from China and charge the highest dollar amount. Terrible product. Im a mad and angry person right now.

My washer quit before completing its cycle. When I opened it to unload my laundry, it was still full of water. I closed the door and pressed the rinse/spin button. But it stopped again before completion, and the same thing again. This time I couldnt even open the door. Nothing seemed to work. Finally, after pushing buttons, it went completely through the rinse/spin cycle. I dont want to call La Mesa Appliance who is a factory approved service for LG, because I called them some months ago when the softener cup held water after the washer had completed its cycle. The repairman said this was normal, but it hadnt done this before, so I dont believe that. Meanwhile, I pull the drawer out and empty it after each wash. Im unsure whom to call for repairs.

I have an LG front load washing machine that has pretty much stopped working after exactly 18 months. The drum no longer spins and there never was an error code displayed. I called the service department and we were unable to troubleshoot it over the phone. He referred me to the one and only LG repair service in Cincinnati for repairs. The parts are (maybe) covered, but not the labor. Just for the service to come out is $80. Unbelievable! We loved this machine initially. It wasnt three months though before we started to notice that not only were our clothes not getting clean, but they smelled horrible. We have to run bleach regularly and use vinegar with every load. This is truly some kind of racket they are running. What happened to the old dependable appliances that lasted 10+ years? I guess you cant make money if the machines last so long they dont need to be replaced.

Recently the freezer in my LG refrigerator which I purchased in May, 2016 stopped freezing. Of course, this was one month out of warranty, but that wasnt the worst of it. I called LG and they gave me the names of service centers one which will not repair LGs, one that couldnt do compressor repairs and the last which could not come for two weeks. I called LG again and asked if there were other service centers and they gave me the names of two that were never an hour drive and would not come to my home. I tried calling other repair services in the yellow pages and couldnt find anyone to repair an LG. Several days later I received a phone message from LG telling me to call them that they had reviewed my case and would schedule a free repair. When I called them back the person I spoke to had no record of this phone message and started to repeat everything I had been over in my prior conversations with the service department. Currently they have given me a case number and Ive been told someone will call me in 24-48 hours. Unbelievable! When I owned a GE service came the same or the next day... Dont think Id buy LG again.

On the 27th of this month, I complained to the call center about the drainage problem with the machine and a man came within 48 hours as promised. He did some adjustment and the machine started working. I took AMC on his advice, and the next day I loaded the machine and the problem was there again after half the cycle. Again I had to call the call center on the 29th after 24 hours - the same man came, did the same adjustment and assured me this time he checked it and it wont happen again.But on the next load, the problem was there again. On May 1 I called them again, they gave me the number of the service center but I could not get through. Again, the call center registered my complaint the third time. This time it was an urgent call. They said within 24 hours, someone senior will come but now its more than 30 hours and nobody came. The call center people gave me the no of the area manager and he promised me it will be done today. I am still hopeful, still waiting.

I have contacted customer service via the telephone and email, but have gotten nothing but excuses. Our 2-year old range is rusting, pitting and the enamel is wearing off from the grates sliding in and out. We have an extended warranty with GE, but they said our warranty doesnt cover the issues. They term this as cosmetic. We have had other stoves/ranges over the years and this has never happened. LG also states that cosmetic issues arent covered. In December of this past year, I wrote a letter and mailed it to a location in New Jersey which online had shown it as a corporate office, but never received a response. It would be appreciated if someone would acknowledge my concerns and receive some restitution. We bought five LG appliances in one week at The Home Depot and spent over $6000.00 and have no problems with the items. I hope someone could help us out!

LG makes it difficult for repairmen to buy parts. This forces you to use their customer service. I understand the rationale in this, it can help the company ensure the machine gets fixed by an LG approved repairman. Having said this, the LG customer service is based in the Philippines. I dont blame the workers there who are trying their best, however, their training and product knowledge is so limited they are unable to think rationally about a course of action for my problem. I cant prove this, but it seemed that my calls with questions about my LG washer-dryer (which broke 5 times in 2 years) prompted the service centre to consult a script instead of thinking and answering. I wondered this because their answers did not address my question. Based on the other reviews Ive read, this will be my first and last purchase of any LG product. It seems they are designed to be attractively cheap, but break easily, then have poor service to correct the problems. I will never endorse this company to any colleagues.

Not happy at all with LG Electronics USA. Terrible customer service. Bought a washing machine 4 months ago and its already dead. Cant get an English speaking person on the phone, must go through endless questions, and cant get someone to look at it. Dont stand behind their product. Stay away!

We finally got the fridge repaired, it was the compressor, apparently these compressors are hard to get so that was the delay. The repair serviceman was very professional & knew what he was doing, had it working in about an hour .

We purchased a brand new LG washer and dryer from Home Depot in November 2011. As soon as we started using the washer, we noticed water was leaking from the bottom of the machine, which several months later caused heavy damage to the drywall and created black mold. Initially we contacted LG in November and a technician was sent to our home three times; however, they couldnt identify the problem. First, we were told that the sensors had to be replaced and then the machines had to be replaced. However, LG doesnt replace products, they try to fix it. It wasnt until June 2012 that we noticed there was mold on our baseboard. This has caused major stress on us since we have a newborn. We called an environmental company to come and inspect the wall and test the air in our home, which cost us $450, and LG still refuses to replace the washer and dryer. The problem with the dryer is, if you place comforters or a heavy load, it shuts off without finishing the complete dry cycle. I constantly have to check the washer for leaks and turn on the dryer every time it shuts off. I cannot understand how brand new machines cause so much trouble. We explained this to LG and they said they can only send a technician to correct the problem. So far, the technician has come twice this month and it still hasnt been fixed. I cannot understand how this company cannot replace defective machines. This is horrible customer service. We are disappointed and will never recommend nor purchase any LG products again.

We selected the LG LSXS26326S, side-by-side, stainless steel refrigerator for a number of reasons, including recommendations, interior room, water/ice dispenser, and cabinet size. The height specification for the CABINET is slightly more than 68, which would fit our space perfectly. However the genius, who designed this unit did not look at the height of cabinets in American kitchens. The CABINET fits our space, but the CORD comes out of the TOP of the unit, instead of the rear, adding another 1/4 inch to the dimension. An access panel also adds a small measurement to the height. I had to spend 2 hours to remove the kitchen cabinet, sand it down to allow for the cord and access panel to fit into the space. If you have limited height restrictions make sure you measure EXACTLY, to ensure that the ENTIRE unit will fit. Unless you are handy with removing kitchen cabinets, using a sander, and reinstalling the cabinet, you will need to hire a handyman or carpenter to make adjustments to your kitchen.

The dishwasher is very quiet and washes well but takes a long time to go through the cycle. There are numerous cycles to choose from. A screen at the bottom of the DW is easily removed to dispose of food particles.

We purchased an LG refrigerator a little over 3 months ago from Home Depot. We have had so much noise coming from it!! We have leveled it and checked that the floor is level. Called customer service and was told if they found it to be normal noises we would have to pay for the service call! It will run quietly for maybe a day then will start humming loudly, everything in the doors vibrate, and makes really weird noises!! Called customer service and was told I need to manually defrost! I should not need to manually defrost a $1700 refrigerator after only 3 months! Home Depot wont do anything because it is under manufacturers warranty for the first year.

My LG refrigerator is only 4 years old and it has gone out twice already. I have lost everything twice, it just stops cooling and service is terrible. I called service and today is the 3rd of Sept. - they can’t get anyone out here till the 25th. What am I suppose to do until then???

Never buy this headache. As you will see from the previous reviews, the refrigerator stops cooling within 3 years and customer service is terrible. Its been a year, several service men come and it doesnt get fixed. Customer service is always reassuring you that they will escalate the issue but soon you are forgotten - no return call. During the winter the fridge started to do the opposite: freeze everything so we had to turn if off for periods. Now it makes a loud motor sound and, still, we have not heard back from customer service after two letters. I have been given the runaround so long that I am considering a filing a case. Dont be fooled by the concerned response this review will get, they will eventually ignore you. They deserve to be sued for their faulty product; their non-existent customer service and refusal to honor their warranties. Never, ever buy this fridge - what a lemon.

Bought my fridge in June of 2014, the freezer stopped working in July or August of 2014. We have had repairmen visit almost weekly for 3 months. Now both the fridge and freezer dont work and I have paid LG service $225 out of pocket to waste my time. When I call, customer service representatives scold me because my fridge is out of warranty and they often disconnect me. The technician told me that a specialist has to deem the fridge not repairable and when I call to ask for a specialist, customer service tells me that all technicians are specialists. They are great at giving the runaround. Customer Service told me I should consider hiring a 3rd party vendor for repair service (and pay them too). I was provided 2 vendor phone numbers. Thats LGs way of saying we stole your money, stop bothering us. LG only sends repair confirmations if you schedule an appointment online. They hide records of follow up visits and there are no records of repair visits scheduled by phone. This makes it difficult to seek recourse through the small claims process which is the intent of withholding documentation.

So excited to renovate kitchen. Never had LG appliance but heard great things so invested in ALL LG appliances: French door fridge, gas range, dishwasher, microwave, washer and dryer. Fridge: Linear compressor went out at 9 months. 20 phone calls and runaround before I could get LG to agree to service. Now, 6 months later, FF and E code seemingly freezer fan motor is defective. LG service tells me to unplug it for 8 hours and let it defrost all over My hardwood floors and “just put down towels.” And... If that doesn’t work, you need a new motor. BTW: The fridge to the floor is about 1/2 inch so no room for a towel.Gas’s range: Buyer beware. The knobs to light the stove will ignite if you lean on them and then slight turn. People with small kids are taking the knobs off. That is how easy it is to ignite the stove. Just last night my guest almost caught her sleeve on fire from leaning on a knob when talking to another friend. This stove needs recalled. I have tried but fell to deaf ears. Someone is going to be seriously burned, just a matter of time.Stove: Front started rusting 3 months after I got it. Of course they claimed user error. At that time only had used it about 10 times. Inside looked liked it had never been used. Got some of it off but still can see it. Washer: If you don’t clean the rubber gasket EVERY time you use the washer, water will run out the front. So far, knock on wood, love the dishwasher, microwave and dryer.Have had many defective things before and the difference is the service; standing behind products, great customer service, no hassle. That’s what keeps my business. I understand not everything is perfect, but take care of it and you will keep my business. LG FAILS in ALL OF THE ABOVE. Try to get ahold of them and when you finally do, it turns into us vs. them. Sooo disappointed and sick to my stomach knowing I now have another fail code on my fridge to deal with. I’m going back to Samsung. Much better quality and service.

Ive not had the problems with mold that others have experienced and the clothes are clean like they are suppose to be after washing. The problem is after paying a minimum of $1000.00 on this washer I expect it to last. I wash 3 loads a week and after 5 years the washer is extremely loud that it sounds like a plane is about to take off or land in my laundry room. The repair guy says the bearings need to be replaced and with all the parts and labor it is not worth it!

The compressor on our fridge went out 2 weeks ago. We told customer service it was the compressor. A repair man came 3 days later. He let us know the compressor was bad. We already knew this! Did he have the part with him? No. He ordered the part. It’s on backorder. No one can tell us when the fridge will be repaired. Meanwhile, I’m using a cooler for food for our family of four and shopping daily to get ice and meat. This is nuts and the whole thing feels like a scam. I’m going to have to buy a new fridge soon and it will definitely not be an LG.

I bought an LG refrigerator model No.195NC5 on 06.10.09. I noticed recently that the body paint at the bottom is rusted and still peeling off. I contacted your technician through my dealer at Kottakkal in Malappuram dist. The technician informed me that the warranty period is over and theres nothing to do. Though the complaint noticed recently it occurred, quite early, within one year of purchase. I am not only a customer of LG refrigerator but I have LG TV, LG PC and likely to buy an LG washing machine. I expect your favorable action.

I have had my LG Side by Side fridge for 8 years. I paid $2,400 dollars for it on sale. Since that time have replaced 3 motors and the drawer pull mechanism. Right now I use packing tape and 12 can packs of Coke to keep the freezer drawer closed. Still there is water dripping in my top side by side portion. Makes no sense because the freezer is below. I have stopped even trying to use the ice maker. No water connected. Never again will I buy this brand. Total lack of concern for customer experiences or seemingly providing a quality product. I will shout to anyone who listens RUN FROM LG!!

Bought new supposed to be best top load definitely not cheap, but recommended by Sears as the best. Definitely not have had continual repairs. First, UE always popping up, then spin cycle took 2 hours and clothes wet, now just never finishes, let run 2 1/2 hours then went to laundromat to finish. Never again LG.

After Redoing our house after Hurricane Sandy, I thought I would buy this Top of the line washer and dryer. The dryer is great, no complaints, however, the washing machine (Top-Load Direct Drive) does nothing but force dirty water through the clothes. Even with bleach, I could not get socks or floor washing pads at least clean looking. I despise this washing machine and will not buy another LG product especially from Home Depot. When I called about possibly getting service, they referred me to an Electronics company... Enough said. The electronics company wants to charge $80 to come Look at it. There is mechanically nothing wrong with the machine, it just doesnt work well and honestly, hasnt worked well since day one. This pushing water through the clothes is not effective at all. I would prefer a machine with an agitator but, those are hard to find. This machine is not that old and is not used all that much so, I have read reviews of the same situation and it is very clear not to buy this machine. I had read such great reviews for this machine but, am so disappointed because it has lead to nothing but additional costs for me to take at least some washes to the local laundromat on a regular basis. That is how ridiculous this has become. A fairly new (Bought in 8/2013) washing machine and I have to go to the laundromat to get my clothes clean. Buyer Beware on this product.

We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.

LG top load washer model WT1101CW purchased from Home Depot March 2014. Washer frequently does not get even barely dirty clothes clean; sometimes it appears that parts of clothes never even got wet during the wash! Extremely disappointed in this washer.

I thought I was getting a good deal on a 3 year old machine (WT5001CW)... But now realize why it was so cheap. It wont complete any load w/o you having to manually balance the load - possibly multiple times. If you dont babysit the machine it will try??! Every single load ends with uE. Small load, big load, socks only, towels only, jeans only - none will spin!! The only thing this does well is knot tying - all your kids jeans/Stretchy pant will end up in one giant knot! Lg seriously needs to release a fix or recall all of these machines as they dont do the only job they have. Im going to burn the ** out of this machine and post it to youtube!! Ill get a million hits. These things are so broken and hated!!! My wife used to like LG, we have LG phone, TV, stereo headphones - but Im not letting her buy another friggin thing that has LG on it since they refuse to acknowledge the absolute failure of their top load washers!!!

I have a maid who washes the utensils but I still got a dishwasher so that her absence would not be an issue. Pros : most of the glassware gets cleans really well; utensils feel more hygienic. Cons : you still need to pre-wash vessels, remove all leftovers, and then put in the dishwashers; steelware does not feel so clean at times; I am scared to put in plastic due to heating.

I bought an LG large capacity washer and dryer 6 years ago. I paid over $1600 for the pair at Home Depot. There are only 3 in my family so I dont have a lot of laundry like some larger families do. Just recently, my washer had a smell like something was on fire and making a banging noise. I called the LG repair service and a rep came out to take a look. He told me that the bearings were wearing out on the tub and to fix it, they would have to change the whole tub for about $450. Seriously! They just dont make products like they used to. I will never buy an LG product again.

Our LG French Door fridge/freezer was fine for 6 years, then suddenly quit cooling in both the fridge and freezer compartments. After 3 service visits over 3 months, it is limping along. The first visit replaced the compressor, the second two fixed leaks. We bought a back-up fridge after the first episode of thawed or spoiled food. According to the technician, the linear compressor does not perform well when the exhaust is in a confined space. Model # LFX31925ST / 03.

I like the dual doors and the freezer bottom drawer which has four compartments. One for bottle of waters - thats what I use it for, a pull out shelf useful for those items you want to freeze laying down; then two deep sections. One section holds a 15lb whole turkey and several pounds of different meats, chicken and veggies. The other separate section holds fish, seafood and assorted other things. I dont need to buy a separate freezer to keep an ample supply of food on hand.

I chose LG because it was the best deal for the space I needed. I like the color and the double doors so I picked it up on sale. It looked nice in my kitchen. But the drawers could have been better constructed and better made. I was sometimes worried about the efficiency but I guess it never made the electric too high! The freezer could have been bigger but I might have just needed a second one. It worked for me while I was in that house. I liked the ice dispenser and the double doors had plenty of storage. It was always cold when I needed it to be. The ice was well formed and good shaped. The color was pretty and kept clean well.

Be super careful when purchasing a LG refrigerator floor model from Best Buy! Purchase a floor model unit in October 2019. The sales representative assured me the manufacturers (LGs) warranty would apply. Three weeks after it was delivered (four weeks after the purchase date), a water line failed. Called LG service and provided a copy of the sales receipt (proof of purchase) and they said Sorry, we well not fix it. Called Best Buy who said Sorry, you are on your own. Sent a letter to both. Zero response. Again, be SUPER careful with LG refrigerators from Best Buy. Charlie

Have only had the fridge for just over 5 years, and already the compressor has failed. Came home to water all over the floor. All the food in the freezer had to be tossed. Tried calling LGs 800 number, and I got Craige, their automated whatever you want to call it. When go through his questions, you get disconnected. Tried calling 4 times to actually speak to someone, and every time got Craige. I guess LGs great Linear Compressor has a 10 year warranty, but Im looking at over $500 to have it put in as only the part will be covered. I wish I had read reviews about this horrible compressor when I was purchasing this fridge, as I would never have bought it. But Im like so many others and will have to get it fixed since it cost so much money only 5 years ago. Just sad LG cant make a reliable product. What makes me mad is they know about their failing compressors and arent doing anything about it with their so called valued customers.

We bought an LG Dishwasher, Washer & Dryer - BIG MISTAKE, 3 pieces of JUNK!!! The washer always spins unbalanced. Cant fix it! Then the bleach dispenser stopped working a year later. The door got real tight and started leaking. Called LG. Repair guy shows up just to find out whats wrong and order parts. Orders a new door. 2 weeks later, he shows up with a RED door - our washer is white. He says, Guess I should of checked the box. Two more weeks go by and we finally get a white door. Bleach dispenser still doesnt work. It washes OK but we hate it anyway!

I almost bought an LG refrigerator a week ago UNTIL I read the reviews. I had the same poor experience with the LG washer and dryer. Problems within a month, customer service is poor and whatever the problem they say it must be the leveling and nothing is really covered under warranty that may be needed. Then they have the nerve to try to sell an extended warranty combined at over $400; after paying $2600 for a washer and dryer I shouldnt need an extended warranty for the first 3 years of ownership. The products dont compare to Kenmore Elite or Whirlpool and the customer service is AWFUL. In this case, you dont get what you pay for.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

The handle broke on the built-in microwave making it virtually unusable. Came with the house, only 5 years old and cant get a replacement handle. I would never buy any LG appliance because they are **. Very unhappy. The fridge we have has had a problem as well.

Husband and I purchased a LG dryer model # DLEX3570W two and a half months ago from Conns Appliances and noticed the print around the settings was just wiping off. One side is gone and the other side is smearing. This is a front loader dryer and wasnt cheap. We also purchased the matching washer. The washer print settings are fine so far. We owned LG washer and dryer before this set and although the washer failed after about 4 years, due to pricing we thought we would give it another try. We called LG over the print coming off and sent them photos. They said it wasnt covered under warranty because it is cosmetic. My husband explained to them that it wasnt cosmetic when it affects whether or not you can see what setting that you are setting the dryer on. They said that they wouldnt cover it and that was that, basically. My husband called Conns Appliances and didnt receive any help for them either, even after telling them that he was going to have them come and pick up their junk. LG tried to say that we must have cleaned it with a harsh chemical. I read on a review somewhere back in 2007 they tried to tell the same thing to another woman. Warranty says any defect in materials or workmanship. This is a defect. Im nearly 60 years old and have owned washers and dryers all of my adult life and have never had the settings print come off. I dont care how long that I had owned it. Thinking of getting a lawyer.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

I like the sleek style of my LG refrigerator as well as its door-in-the-door feature. I can push a little button and I can open the refrigerator up where my condiments are. I can also open the top half of the door. Thus far, Im pretty happy with my LG.

A few months after purchase the filter compartment started to leak so we had water pooling on the top shelf. Got it repaired. Then the ice maker had a leak in the back so large sheets of ice would get stuck behind & prevent us from taking out the ice tray/compartment. Got it repaired. Then the filter compartment started leaking again. Got it repaired. And the biggest problem of all, the compressor died and it took a week to have it repaired. Lost a lot of food & homemade prepared meals in the freezer not to mention being a week without a fridge!!! Got it repaired. 5 days after the repair, the new compressor died again!!! The day after I went to Costco to restock the fridge & freezer!!! Im still waiting for the warranty people to call me to set up a service! I just might lose my mind! There is no way on earth a fridge costing nearly $3K should give this much trouble so early on in its life!

I just had to replace a roller bearing on my three-year-old LG dryer at the expense of $200. When I attempted to contact LG customer service, they were willing to forward my complaint to upper management without any expectation of a reply to me on my complaint. Evidently, this problem is quite prevalent on this particular model (DLE5955W), which I learned from reports on the internet. The serviceman that replaced the defective roller told me that the bushing/bearing was completely worn-out, which caused a rumbling noise, because of no lubricant which might have occurred because of its proximity to the heating element.

Only had for 2 year and ice maker broke and took 1 month to get part and now whole refrigerator down and it is taking over 1 week to have someone come to look at it. All food going bad. Will tell people not to buy LG as the parts and service is very poor. They dont care about customers. Just wasted 1 month of food and Home Depot wont help out to try to get someone out to help.

We purchased our LG refrigerator on 09/02/10, the first call for repair was on 9/28/10. The problem was the light in the refrigerator being off. It was supposedly fixed. The next call for repair was 10/27/10 for the same problem. It was supposedly fixed again. For the record, it still goes out on occasion, we were told this is a problem with LG refrigerators. The next service call was 09/01/11. This time, the refrigerator was too warm, going up to 50 degrees. Thank God we still had our old fridge in the basement we could transfer our food to. The technician told us the cause was freezing up in the tube that transferred cold air from the freezer to the fridge. He thawed everything out, and it worked okay till recently. I called for repair again for the same problem. Thanks to our old Kenmore in the basement which kicks the LGs **. Thank heaven we purchased an extended warranty. When I called this last time, I complained to the person I was talking to, saying I think we deserve a new fridge, her reply was we can extend our warranty. Give me a break. Reading these other complaints, I dont think a new LG would solve our problems. We would just get a new set of headaches. Needless to say, I will never purchase an LG product again, and would never recommend them to anyone!

My wife purchased the top of the line LG French door at Lowes in Griffin, Ga 7-27-14 (over $3000!). On 8-13, unit made strange humming sound and 8-14, freezer quit (suspect frig also but we kept door closed). Called LG 7pm 8-14 and the advisor had me go thru a bunch of steps (it was quite obvious he was reading the steps and had no clue what he was advising). He asked had we reset?? anything or made any adjustments to the temp...I wouldnt even know HOW? He had me unplug, then reset temp to -6 and then place a cup of water in the freezer and call him back in 3 hours. The whole time humming/unusual sounds still there. I called back at 11pm EST as instructed, and cup of water still just a cup of water, did not freeze. He then told me we were out of their normal service area??? and it will take 2-3 days for a technician to arrive! Seriously! Hello, this is the year 2014, not 1934. I then got upset. I called Lowes the next morning at 6am. They brought a loaner frig and placed on our front porch. As soon as it was unloaded, the LG mysteriously started working and the sound went away. I am calling Lowes this morning for a full refund. I am not going to get involved with this mystery problem going back and forth. LG customer service, horrible, I AM OUT and will never purchase any LG product. Please dont make the mistake we made, do your research first!! Shame on you Lowes for offering this frig as a top end! Do your research Lowes purchasing agents.

The lint cover protrude into the dryer instead of sitting flush. This protrusion causes the damage to my clothes and can also cause the additional buildup of lint. Which is a fire hazard. Very unhappy! After reading a ton of reviews sounds like I am not the only unhappy customer.

Ive been a fan of LG products for quite some time. Never had any problems with the electronics and appliances Ive bought from them until now. A few days ago, it stopped making ice and the freezer got warm, but the fridge still worked. I called the helpline and the smart diagnosis feature didnt work. I tried all of their troubleshooting tips but nothing worked. I didnt bother getting an extended warranty because of the trust and goodwill LG had earned with me over the years. Now I have to pay 80 dollars just to have a tech look at it, and even if the parts are covered I could be looking at hundreds more for labor. I waited my whole life to get a water/ice dispensing fridge (45 years) but could never afford one. When my old fridge died in 2016, it was at the same time my stepdad gave us 2000 grand as a gift. We used that money to buy this fridge during a Black Friday sale at Lowes. Not even 3 years later its dead and who knows how much it will cost to fix. Ive never been this disappointed since my Xbox 360 died but Microsoft made it right by sending a new console free of charge. I wonder if LG will be willing to do anything to rectify the situation. If not, I will never buy anything from them ever again, and will never stop being critical of their products and services.

Bought online Costco store. Paid over $2000.00. Both fridge and freezer sections died suddenly in less than 3 years. LG sent repaired person first visit Nothing wrong (But frozen meat are become soft.) Second visit he did something. It works but not as cold as you expect. In next few months again stopped working. I am so tired of cleaning out rotten food, dairy, meat and seafood. I never had such problem with GE or Kenmore. I will never buy LG anymore. So happy to have big fridge with bottom freezer, door in door latest style. I have not even call this time yet. Just finish clean up all inside this Fridge. I hope my warranty is still good or I will complain to Costco and LG to do something. I am tired of this again and again. I won’t expect after I spent this much money to get such useless material and service takes 9 days first time to come. How unhelpful. I tracked down my receipts and have everything but I have to search where I kept. No problem, Costco online always can get it again.

I just want to affirm what a piece of junk LG 3-door refrigerators are for prospective buyers and what kind of service LG offers in regards to products manufactured by them.

We purchased a LG front load washer and dryer few years ago and at the present time we have replaced three pumps and numerous other hoses (Dryer is working fine). As of 1/21/14 the washer again has failed to pump out the water so now I assume I will be buying pump 4! The only good thing is that the serviceman is here so often I no longer have to pay for service calls! I will never buy another LG product and tend to tell everyone I know of the problems I am having with the washer. Hopefully they will get it right soon!

We got an LGLMX25964ST/02 refrigerator 7.5 years ago. Last week water started leaking from the ice dispenser door. Two days after that my wife called to say that all the food in the freezer part had defrosted. When I got home I pulled the fridge away from the wall and checked the fan and compressor, they seemed to be running fine. I called LG and I was told the fridge is out of warranty and diagnostic would be $185 plus parts and labor! I am still trying to figure out what to do, fix the 7 year old one or buy a new one, from what Ive been reading its not going to be an LG. I have a 26 year old Amana refrigerator at my rental still going strong.

This washing machine is the most expensive, least efficient washing machine we have ever owned. My wife has used all the recommended HE products, cleaned the washer as recommended and yet, often, as today, she has to shake black flecks of mold off the whites. We would NEVER buy another LG product!

After buying LG refrigerator, ice dispenser stopped working. Repairman out three months finally replaced. After four years food not cold. Freezer cold, put food in freezer didnt freeze but was cold then was warm. The compressor went. Called several places no one able to repair compressor.

We purchased an LG LMXS27626 in August 2016. It’s a nice fridge and worked well for our needs. Last year we had some minor issues but last week (May 2020) it stopped cooling completely. Annoying but we figured no problem. We will get it it repaired. We have since learned the mess we are in. We called every repair service in the area all of whom told us they do not work on the linear compressor. They helped us understand that it is a unique system that only LG service providers can fix. No problem we thought! At least it’s under warranty. Then we called them.Before I even hung up the phone with LG customer service I received the following email: LGs Authorized Service providers in your area are not showing availability at this time. We are urgently reaching out to other service providers to request their first available slot so that you can be supported as quickly as possible. You will be notified when an appointment is confirmed. If 7 days has passed from the date of this notice and you have not been scheduled for an appointment, please contact LG and we will escalate your case.I then took it upon myself to look at the LG website and called the 2 listed service providers in our area. They both stated they are no longer completing LG warranty services. Unsure of where to turn, we called Orville’s where we purchased the fridge. They gave us a phone number for who they said is the only LG employee who completes these repairs in our area. We called him and he was kind and helpful but he is unable to complete the repair unless LG sends the request. (We wondered why they hadn’t.) He double checked and never received anything pertaining to our issue. Good news is he has availability later this week and said he would be happy to do this but we must call back LG.I called & they told me that if we give him our Reference number that he will be able to set it up. We call back the tech/LG employee who says that is NOT true. I called back again and tried to tell them that we have an LG employee who is ready & willing to complete our repair this week but need them to set it up. They sounded surprised and after some back and forth on hold said they weren’t allowed to do this.Ok so what is the next step? I was told that LG is reaching out the an alternative service provider and will let us know when they get something on the schedule. Couldn’t get a company or any clear idea of what would be done. I asked when we might hear something and it was unclear but there wasn’t even anyone available to talk more with until Monday! So it’s 90 degrees and we don’t have a refrigerator. This is the only website that I have seen LG respond to. I will survive but honestly there are other customers who can’t access the same resources and it is concerning to read that we are one of SO MANY that go through this.This is clearly a widespread issue and LG’s lack of response so far will cause me to shop other brands in the future and also warn others of these problems. It’s not so much the fact that the appliance failed, it’s that it’s impossible to get it fixed in a timely manner. LG needs to find a solution and get some sort of procedure in place. I am hopeful this review will trigger a response & resolution.

I bought the machine two months ago and noticed my white clothing was coming out gray. I changed the soap and the settings (chose hot and heavily soiled), and it’s the same thing. I opened the machine during the wash cycle, and the water was consistently cold while the water in the sink by the machine is very hot. The technician from the store where I purchased the machine came out and found it working correctly; however, he also agreed that the water would not get hot. I called LG and discovered that the CW in the model number stands for cold water. In other words, this machine is designed to use lukewarm or cold water. That’s strange! I thought hot water was helpful in the washing process. I am now doing battle to exchange this ridiculously designed machine for one that will actually clean my clothing, and I wont give up until I have a replacement. No one in the appliance store understood what CW meant. They thought the W was for white in color. Good grief! By the way, the dryer isnt wonderful either.

I purchased a fridge from Home Depot on July 18th 2020, May 20th 2021 it started making noises and read an ERROR CODE, I called LG the first available day, I was sent thru the warranty service company and dealt with them scheduling a tech that didnt come prepared with the correct equipment to even work on the thing, then was told the wrong parts were ordered, waited on new parts and then the warranty company kept scheduling a tech that wasnt certified to work on the fridge so the system was cancelling the appointment. Finally on June 15th I spoke with a case manager at LG who assured me she was the one dealing with my case and would have it taken care of in 7-10 business days.On June 29th I received a text message asking for yet another picture of the product tag located inside. Which I immediately returned.. I lost over $500 dollars in food and was refunded $200 for that.. Now here we are July 9th. I called today to see what was going on, the rep would NOT give me her name, she called me a liar and hung up on me, when I called back to ask for a supervisor I was told there were NONE available and it would take 72 hours for one to get in contact with me. At this point I will be contacting a lawyer to see what the next steps are that can be taken, this has been the worst experience EVER. I have children and going almost 2 months without a fridge is UNCALLED FOR.. I would not recommend buying any LG PRODUCTS because the customer service and the warranty company they deal with are terrible!!!!

I hate my LG washing machine... it smells and there is water that accumulates in the rubber gasket and black mold! I think the problem is the horizontal drum... The water does not drain properly. I never heard of buying a product to clean your wash machine... That pretty much saying there are issues! The dryer also sucks! It shuts off before clothes are dry... So if youre not home to restart.. They smell! The dryer also seems to take a long time to dry. Who would think that products would decline in quality... With all this technology we have today!!! I want my old fashion washer and dryer back!!!!

Looks great and working perfectly so far. Only complaint is no interior light while cooking. But I guess that’s actually a good thing! Is beautiful and installation was easy. Very pleased with our new LG over range microwave.

Like many reviewers before me, my 2.5 year old LG fridge stopped cooling yesterday. I called LG and spoke to CS who instructed me to change the temperature settings from Celsius to Fahrenheit and wait 2 hours, then call back if the fridge isnt cooling. I asked what changing the settings had to do with diagnosing my fridge, and the rep kept instructing me how to change the setting. After much persistence, I finally got the rep to tell me about the Smart ThinQ app ( to diagnose the problem). We downloaded the app, tried the program... only for the answer of the fridge door has been open longer than normal over the last 24 hours... yes of course! Everything is melting, I was transferring my food to coolers! I called again and asked to be transferred to Tech Support... I was put on hold to nowhere. I called a third time and spoke to another rep who found some equipment on the floor that could diagnose the problem. While the fridge did make a tune that the CS rep listened to, the final answer lead to sending out a technician. Now we were faced with: do we pay $299 for a One Rate fix, which guarantees a complete fix for the one rate, or do we pay $80 for a house call and then a variably increasing rate depending on the complexity of the fix. To pay anything for fixing a compressor that has a 10 year warranty is absurd! The fridge is going to the dump today, and my 20 year old KitchenAid which we replaced with the LG is coming back up from the basement! NEVER AGAIN will I purchase ANY LG product! If you havent bought an LG fridge yet, DONT!

Dishwasher loud whine noise unless pre-washed not just rinsed, 2 hr cycles. Refrigerator replaced due to bad repair ruined my wood floors. Wash machine now broke & stinky, poor cleaning power 1-hr cycles. All purchased in mid-2008.

It met all my standard and recommend to everyone. The price was reasonable too. The color and style I loved and was exactly what I was looking for. I will always buy an LG fridge and tell everyone about it. I loved the ice maker and there was so much room for me to store all my groceries. Very clean and open. Loved the space on the doors and had enough room for all the condiments. The shelves were perfectly spaced and had enough room. There is nothing really that I did not like about it. It was exactly what I was looking for and the price range was perfect.

After the first year of ownership, what I thought was an investment of a lifetime, has evolved into the mistake of a lifetime. This washing machine (LG WT1201C) is depositing some kind of a black substance all over my entire wash. When rubbing this deposit while wet it dissolves into some kind of oily residue. I had three different service technicians from three different companies all of which said I needed to clean the machine more. Really??? One technician went as far as to say it had something to do with the drain line. I have used every product imaginable to clean the tub to include bleach, vinegar, tub clean from Affresh, and Tide, none of which has resolved the problem. I have even removed the drain hose from the machine, and washed it out (which should not have to be done). The slime inside the hose is not the same substance which is being deposited on my clothes. I had a very expensive set of sheets ruined on the first experience, not to mention having to drive across town to wash my clothes.The problem seemed to have subsided for a while, but now it is back with a vengeance. I called LG to set up a service call and spoke with Cyrus on 6-6-16 who informed me I would have to call back and schedule an appointment with Sears and was given the phone number of 800-905-9505. Cyrus stated these people were trained to work on LG products. I called the number provided on June 11th speaking with Donald and set the appointment for Monday June 20th and was given the repair ticket # **. On June 20th the technician didnt bother to show up or call, after I had taken the day off from work for this repair. I called LG in regards to this matter and spoke with Tori ID#**, who informed me they (Sears Center) had treated her just as poorly when questioning why the technician had not shown up or called. To make matters worse the Scheduling Department took it upon themselves to schedule an appointment for the next day, Tuesday. Again I placed a call to the Service Center to cancel this service call as I had not made the appointment and would not be available due to my work schedule. I explained, to the male on the phone, not to schedule any appointments as I would call back when I had time available. The following day I received another automated call to inform me a technician would be arriving on Thursday. Again I had to place a call to cancel this appointment. To escalate this matter even more on 6-27-16 I called the Sears Service Center, and was informed they could not schedule a service call for Saturday, as this was a warranty call and they do not do warranty work on Saturday, just non-warranty work, and I was informed, by Sears I would have to call LG back as my repair order had been cancelled, which I did, and spoke with Heather, who informed me they have no control over when Sears schedules their technician. On 6-29-16 I started the calling game all over again placing a call to 800-905-9505, and the female answering the phone said she could not schedule any appointments for any Saturday. I then asked to speak with the supervisor and spoke with Robert for the second time. When he started to say they didnt have any Saturdays available I advised him I had already spoken to him and knew he was not telling the truth. All of a sudden magic happened. I was given the date of July 9th with a service # of **. When asking Robert where this call center was he stated it was Columbia.

I got my LG washer in 08/09. Its now 3 to 4 years old. I had paid good money for this thing. It started banging and we thought it was the bearings. We tested it to check if it was the bearings that seemed to be the problem. We ordered the parts costing to some $80. My husband and son, who do small engine repair work, took everything apart to install them. Well, once the bucket was removed we found out that the T-bracket that is attached to the drum was also completely rotted. Seriously, they gave warranty for the bucket but not for the bracket. So even though it says, Stainless steel bucket and warranted, the bracket is not. Avoid LG at all costs! Waste of my money!

This is the noisiest piece of equipment in the house except for the washing machine or vacuum that run very rarely. This LG refrigerator is way below my expectations. We called the service department, they said that due to a pump of some kind this is the noise they make. This morning, early, 5 am, this machine sounded like a Martian flying saucer. The configuration of the refrigerator is okay, I mean really its a refrigerator. The constant noise is a drag. If I could go back in time I would NOT have bought this machine.

Updated on 11/13/2019: Another 2 days have gone by and it is 4 pm and the LG service people have not shown up again. Consumer Affairs keeps say there are holding things up due to the fact they cannot find our refrigerator by the serial number. I would like to take a picture of it, but they don’t tell me where to send it. My husband send a copy of our receipt over a week ago, but that doesn’t seem to be enough! We have been without a refrigerator since October 3rd- guess my next step is The Better Business Bureau. Every day they promise something it it never seems to happen. I lost over $400 in food plus 6 weeks of eating out. My house is up for sale and how do you think a non-working refrigerator looks to people looking at our house! LG Service is the worst.Updated on 11/11/2019: This is a follow up to a previous review.... After 6 weeks without a refrigerator we were scheduled service for the 3rd time, today between 1& 5- took off of work again (they told us this would be a 3 hour repair) and guess what they call us at 1:30 to cancel our appt for today! Will never buy another LG product just because their set ice is so bad!Original Review: On October 3rd, I called for Service on my LG refrigerator- they did some sort of scan from my phone and told me the refrigerator was fine and I must have left the door ajar and that is why things were warm and ice was melting. I was told to unplug my refrigerator for about 15 minutes, plug it back in and keep door closed for at least 6 hours and I should be fine. I went to bed, got up the next morning and everything in my freezer was thawed and refrigerator was warm, so needless to say I had to throw away hundreds of dollars worth of food.I called again, they wanted to send a repairman out the following Monday and not before, well we were leaving town Sunday for my son’s wedding. Service was then scheduled for October 18th. When they came on the 18th I was told I needed a new compressor on my 3 year old refrigerator which was still under warranty. But it would take them 10 days to get the parts. Service was set up for October 28th between 8 and 12 and I was told it may take 3 hours, so I took the day off of work.Well, the 28th comes but only 2 of 3 parts had been delivered, so they did not come. Then it was rescheduled for today 10/30, but parts still are not in....after many phone calls and not getting any real answers - we have asked for a new refrigerator they say you have to have 3 service calls for the same complaint or if they can’t get the parts from 30 days after service call. Well even though we called on 10/3, the 30 days starts on 10/18 when the service man actually came to our house. So, apparently we have to wait now til 11/18 if the part doesn’t come in - that is 6 weeks without a refrigerator. I will never buy LG again!

We got an LG 7551 dishwasher in 2013. Not long out of warrant it began squealing. Put vinegar in to make a temporary fix. Tines always collapsing causing plates etc to fall over. (LG actually replaced both racks under warranty but no difference.) 3.5 years into ownership started getting E1 error. Uninstalled it, re-leveled it, re-did the drain and looped it correctly all gave temporary fixes lasting weeks to months. Now it is happening more frequently and doubt it is worth a service call to fix a now 5 year old unit. A lot of upkeep and maintenance for the near top of the line LG dishwasher. Very disappointing.

I purchased a LG washer and dryer about 6 weeks ago and is now a huge regret. Whoever designed these appliances has never done laundry. The most frustrating W/D I have ever purchased with the stupid bells, whistles and lights. Most of the different programs are useless and not practical. Theres a thumping noise in the dryer when the drum is turning, not suppose to be there but as long as the drum is turning no one will consider it a problem, I will NEVER purchase another LG product again and I suggest you do the same.

This washing machine is awful. The clothes do not get clean and they smell even after cleaning the machine. A rep came out and told me that the He tide detergent has been awful to switch to gain or another brand. So, we switched to gain, cleaned the tube 3 consecutive weeks with vinegar and baking soda as suggested and still my clothes are not getting clean. I have been battling this since I bought it.

I purchased a refrigerator, dishwasher and gas range for my new home that I moved in to in 2019. Close to 5000$. Of course they are all out of warranty now and during Christmas of 2021 pieces of enamel was being found in my food I was baking in the oven. Needless to say this has to be a manufacturers defect because nothing I have done would warrant chips of enamel falling off. I called they said, Nope its out of warranty. Even with the fact that we could have consumed some of the enamel they do NOT care. Even the man that I called about checking it out said LG was hard to work with. I am hoping to get this resolved soon being I can not use my oven for fear of consuming enamel. I was so proud at how all three units looked in my kitchen and people were impressed with the look of them. Shame on you LG for selling expensive crap!! And then refusing to take care of your customers.

lg fridge model LFX25975ST/02 - Water dispenser sometimes comes on by its self and floods my kitchen.

LG Dryer Model DLEX3570W. I purchased this dryer less than 2 years ago. From the beginning it has made noises off and on and the drying times were not long enough to completely dry the clothes. Apparently the sensors dont really work, it is by time only and I have to go to manual dry to finish. My biggest complaint is the lint screen and compartment that it is housed in. The lint screen would stick up just a little on the right side and catch my clothes, some it has damaged. I finally found that the design of the compartment that the lint screen goes in has a design flaw. There are little cross sections that catch lint and build up which doesnt allow the screen to seat correctly. Once this happens the screen will be warped.I have to totally dismantle the compartment every 2-3 weeks to remove built up lint and force the lint screen down. I refuse to purchase a new lint screen because it will just happen again. However, all that being said, it is not just the damage to my clothes or the work of trying to keep the lint from building up around the design flaw. This is a fire hazard. I spoke with LG and they said they would send out a repair person but I would be responsible for the service. They have not redesigned the part so that is useless. I also have the LG matching washer, not crazy about that either. I will replace both of these and it will not be with an LG product. They dont stand behind their products and have zero customer service. If you have one of these dryers, beware!! They are a major fire hazard!!

I purchased an LG refrigerator. It was the four model. I took it home and it didn’t work. LG sent out a tech. The tech broke it even more. I told LG to send out somebody from a different company. A guy came out about 10 times. Then I finally told him that I just wanna get rid of it. He got in contact with LG, LG told me to send over a letter with a stamp on it from the inside of the fridge. I mailed that off a couple of days ago and Im just waiting to get my refund. Now, I’ve got a broken fridge sitting inside of my kitchen that I have to somehow dispose of.

Purchased this LFX31945ST refrigerator in May 2013 along with the LG dishwasher. It is less than 3 yrs. old and we are having trouble with the ice maker and the display panel on the door. It wont make ice, it has always been very slow making it. Usually took a couple days to fill the tray. The display panel reads Er. I chatted with LG Tech. Support, that was a waste of time. Very poor warranty on the unit! Any company that doesnt warrant their product that cost over $3,000 for more than 1 yr. tells me they are not sure about the quality of the product they are selling. The best thing I like about the refrigerator is the door in door, and the LED lighting. Anything else think twice please your purchase. Big mistake, the product is as reliable as the manufacturer!!! Read all the reviews, people are not happy, try another brand!!!

I bought an LG fridge in July 2007. It keeps making loud rattling noise which sounds like a fan. The repairman came out this morning and said it needs a new evaporator and blade to the tune of $260. This fridge is only 4 years old and we paid $800, got it! I am disgusted.

We purchased this LG French Door Refrigerator model LFXS29626 November 5,2015 from Home Depot, noticed the ice cream and pizzas were not staying frozen, later unit not making ice. Called LG customer support line, which is totally a waste of time, since the first call out of the three millions thereafter, I still have a non working refrigerator. No service center wants to work on LG products, the most recorded reason is LG never wants to sent the part and if by some miracle they do it had taken months to receive. I have never experienced this kind of customer service on anything I have ever purchased nor have I ever wrote a review. I would hope no one has to experience the frustration that we have with this unit. I would never even think of purchasing an LG product ever.

My first unit came with a manufacturing defect where the housing unit inside the fridge housing. The styrofoam kept coming apart and wouldnt stay put. LG and Lowes recommended that I just exchange it for a new product. Besides that one manufacturing defect, the unit worked fine; it was quiet and efficient. Now, after a week the second and replacement unit was delivered. Oh boy, LG has some major issues they need to fix. First, the unit comes without one shelf on the freezer side. This was remedied by them saying they would send one out to us. Second, this fridge is much louder than the first unit we received. It makes a constant humming noise, which is quiet and we wouldnt have thought much of it, but we had experiences with our first defective unit to compare it to. Heres the kicker though. Occasionally, the fridge will start rattling. Its not too abhorrent, but when we open the fridge, the shelves will make a vibrating noise that gets amplified. I contacted LG support again to ask how to remedy this because we werent sure if it was a leveling issue or something else. The agent that I was connected to just tells me to unplug it and plug it back in, and adds that if it isnt resolved we would need service for a fridge that we had just received. To top it all off, the serial number matches a fridge that was made in April 2020. How terrible does your quality control procedure have to be for this to happen? Im 0/2 in receiving a brand new perfect product. I went with LG because people said they improved (partially because of my Korean bias), but man stay away. Currently debating if I should ask Lowes to replace the unit or if I should go with a completely different refrigerator. Terrible. Just terrible.

I purchased a LG top loader in March 2015. Less than 3 months later the machine kept registering an IE symbol. I contacted LG support and the earliest they could send someone was 10 - 14 days. Then the contractors they listed were not in my state! After contacting customer service dept a 90 minute phone call was told the service company that I found willing to come out and service machine was not covered. No parts or labor charges would be covered. I am still in negotiations to try and resolve broken circuit board. DONT BOTHER BUYING LG PRODUCTS. NOT WORTH HASSLE! VERY DISAPPOINTED!

My LG dryer is leaking gas from somewhere and I had the gas company come out to isolate that the issue isnt with the gas line or connection. He confirmed something is wrong with the dryer, marked it a fire hazard, and unplugged it. Furthermore, we had our dryer duct cleaned to remove the possibility that it was a blocked vent. The gas issue still exists. Was on the phone with LG for at least over an hour trying to come to some resolution. The hallmark response from them was unfortunately you are outside the 1 year warranty. The issue Im having has nothing to do with warranty and is a SAFETY and potential recall issue which they obviously didnt want to address, stating that enough people need to call in and report this issue before we issue a recall.What makes the issue so dangerous is that GAS is leaking somewhere and LG is unwilling to even send someone out as a courtesy to check. Whats worse is that there could be MANY customers out there with this problem who dont even know it or think its a big deal (we thought it was normal until we had the Gas company check it a few months later on my wifes intuition). If enough gas leaks and something ignites it, that could mean a blow-out of the dryer or worse yet potential injury via explosion or fire.Its obvious LG cares very little about the safety of their customers, especially when they keep implying these kinds of things are warranty related issues. This is major neglect IMHO. If there are ever any incidents in future related to LG and gas leaks, this shouldnt come as a surprise to anyone and it certainly wont for me. This is the last time Ill be getting a set of LG appliances... thats for sure. Ive only had this set for five years too.

We purchased an LFX28979ST LG French Door Refrigerator 11/10/2012 from Home Depot. Wish we would have read these reviews. We contacted Home Depot shortly after we purchased the refrigerator to inform them that this refrigerator would be going into a custom cabinet and we could not get it to plum correctly into the cabinet. They tried to get someone to come out but we live in a rural community and no one would service us in our area. LG has since fixed this on the new refrigerators. Now, we have ice forming on the bottom of our freezer and water is coming out onto our floor. If we dont clean the ice out every 3 days, water goes onto our floor. This water has already ruined our custom cabinet because weve been gone away. We can not get any service from LG because we are in a rural area. We will NEVER BUY another LG product again!!

We purchased an LG Gas Range for our new house in 2017. It was fine for a while with the exception that the last knob on the highest burner would go on with the slight touch or just rubbing by it slowly. This we had to be very careful of. The oven never seemed to be able to be adjusted to the proper temperature and I always had to add time to cooking. Then it decided to throw me F9s. We did everything we could to fix this problem but it would run right for one time and then be back to a F9 after heating to 110. I have stopped using the oven and after reading all the reviews I know I have a dud. No sense in having people to come out and try to fix it with this virus going on. No sense in putting good money into bad. I will never buy an LG product again.

Our just under 3 year old $2700 LG French Door fridge stopped cooling. This one was the type with only the door ice maker that has always sucked and only made enough ice for one large glass a day. LG sent out a tech for $275 (I had to pay in advance) that did nothing and said the coils were dirty and needed to be cleaned and left. I cleaned them and it still is not working. I also did the over the phone diagnostic with the India call center (customer disservice) which was completely useless. I will be doing a dispute on my credit card for the BS service call and hope I can get a real tech to fix it. I also have the 10 year warranty sticker on my door, total scam. I will never buy another LG/GE product ever again.

It has met my expectations. The price was decent. I really liked the look of the fridge inside and out. The size of the refrigerator was just what I needed at the time. I like the stainless steel exterior of the unit. I like the available space inside. It is quiet when it operates. It is easy to clean an looks great in my kitchen. The only negative comment I would have is that the temperature seems to fluctuate a little bit sometimes. Sometimes the food in the freezer is rock hard and some times a little soft esp. The ice cream.

I just called LG to try and warranty my french door refrigerator with a broken compressor. I purchased my unit Aug. 2012, and I am well within my 10 year warranty. Heck, Im still within the 7 year warranty for the other parts that will need to be replaced when they repair the compressor. They transferred me to their affiliated repair company and they want $1000.00 to fix my unit. If Im under warranty, why do I have to pay that much for something that is guaranteed to break again, from reading all these comments???? $1k I might as well use that money for a new unit, not LG!

Purchased an LG microwave oven (over the range) model LMV1813S ...installed it 3 days before Thanksgiving 2014. On Christmas morning (1 month later) it stopped heating. Certified LG service repaired it yesterday with a brand new computer board and keypad (just to be safe). Worked once and then stopped again. LG will not send a new unit. Says the repair guy must come fix it again and again until he determines it is a lemon.....its brand new, 2 months old.

My new fridge (LG LFX31925SW) looked great. Had the features I wanted at what I thought was a reasonable price $2300. Then crap happened. Within the first year I had two failures. A circuit board failed and the fans for the freezer would get covered with ice and failed. That was covered under warranty. No coverage for lost food. Fast forward 3 years and I had a similar experience as many others described with a failed compressor. $385 service call. When I brought this up at lunch with my co-workers every one of them mentioned having issues with an LG product. Needless to say I would never recommend or purchase an LG product again at any price.

My LG Tromm washing machine has been one problem after another from Day 1. It shakes so much that the floor vibrates and shakes the walls and has done this since I did my very first load of laundry in it. I have had 3 technicians come out to try to level the machine or fix the problem with no success. Secondly, the mildew smell that I have on my clothes will not go away. I leave my door open after every wash, clean the tub and rubber seals with bleach daily, and the odor is still very apparent. I purchased my washer and dryer in 2005, and I have hated it every single day I have used it. Whats even worse, I paid nearly $4000 for the machines and the pedestals. What a joke! Class action lawsuit all the way!

My 5-month-old LG washer model -WT7300CW has gone dead 2 times and I am without a working washer in April21 now for the third week. This is a lemon, dont buy this model. And LG support customer support is so bad I reached support on 4/10/21 to escalate the issue of a machine not working and to talk to a supervisor, and finally spoke with them on 4/22/21, and their policy of machine going bad three times before they call it lemon is, unbelievable!

We purchased our washer and dryer in July of 2012. So far, the washing machine is doing what its supposed to. The dryer, thats another subject! It has stopped drying clothes now twice. We had it serviced in late October 2012 and was working fine. Then on December 4th, 2012, it stopped drying again! I called LG, who was absolutely no help! I purchased the extended warranty and its not worth it. My advice is to run. Do not look at any LG products. I even wrote the company and havent heard back as of today.

Bought a $2000.00 refrigerator in 2014, three repairmen came out to look at it and said it is a leak in the cabinet and cant be fixed. They said to call LG and tell them its a lemon. Its been almost 3 weeks and a lot of money for repairmen, loss of food, no fridge and still no satisfaction from LG. They keep pushing me around from one person to another. Even though these were authorized repairmen from them, they tell me to call someone else and I have to pay labor again. My repairmen said this happens a lot to LG fridges and LG knows it. This company is making inferior products, scamming consumers and making more money on repairs. If anyone has any ideas for my situation, please help me. LG never has called me once with so much as an apology. I want this FIXED! For any new consumers looking for an appliance...dont buy LG.

I purchased a LG French door refrigerator at the end of 2016. The refrigerator was very noisy and the engine run nonstop. I assumed that it was because I went from a basic refrigerator to this super fancy fridge. Big mistake. The refrigerator started leaking. I called LG and they had an excuse after excuse. I called Home Depot where I purchased the fridge and they referred me back to LG. The fridge comes with a 10 year guarantee on the compressor. The compressor went out on May 2017 and I called LG again and again. They put me on hold for hours at a time. They promised to send someone to fix it. Here I am over 4 months later and no answer. I had to buy a new fridge. I paid almost $2000 for a piece of junk. Please do your research if you are thinking about buying LG products. The quality of the products stink. I hope to join a class action suit and get my money back one day. Thank you.

Did I say this was an LG refrigerator? It is Model number LFX259509DT.

No response at all even 4 days after submitting complaint about product problem. They gave me case number of **. I found a problem of condensation, top left side of the front panel on my new 5 month old LG refrigerator to contact a LG customer representative to get case number. I submitted photos showing the problem with model number. They asked me serial number but I could not find any near area where I found model number. I asked them where was the serial number but they did not respond either. They do not have any respect at all to their customer. I will not recommend this company to anyone. I bought many home appliances when I moved into my house. One company which I called about a strange issue on my oven made a schedule of tech people visit to my home right on the phone. This LG customer support people are ignoring and so slow.

Ive had my LG refrigerator for six years and it has been great. I like the LED lights and its quality has been amazing. I have an issue with the ice flap inside the ice maker though. However, if there is a problem, I can call LG and they can know the problem through the phone and fix it. Plus the customer service that the dealer gave me was amazing.

Purchased from Karl's TV and appliance. Pricing, knowledgeable, professional and friendly. All appliances were delivered the following day and everything was hooked up properly. I was pleased to learn that I didn't receive the microwave that I purchased (out of stock) was replaced with an upgrade at no additional charge