We bought a refrigerator on May 19, 2012 for $2750. In July of 2014 the compressor broke. They replaced the part but made us pay for the labor. 2 months later our refrigerator compressor broke again. We have now been 2 weeks without a unit and they are refusing to replace the product. The new compressor is on back order and they are having us wait for the part.We have 8 children, have had our freezer food ruined twice by the unit going out, and LG simply does not care. They will not return email responses and just say sorry for not getting back with you, sorry your food got ruined, sorry your compressor broke and you now have to pay another labor charge for replacing it again. They do not help. DO NOT EVER BUY an LG product. If it breaks, you are going to get the runaround until you are completely defeated and eventually just buy another brand.

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

Im repeating what the others have said. The knobs of the LG 5-burner stove have broken a number of times and have also been accidentally turned on, only to fill the house with gas. I am afraid to go out and leave my animals in the house and check and recheck before I leave each time and I worry until I get back home.

I purchased a refrigerator at Sears under the Kenmore Elite brand 5 1/2 years ago which was manufactured by LG. The compressor was replaced about 3 years ago and this past weekend it failed again. I contacted LG who are unwilling to do anything about it where it was a Kenmore product but if I had purchased it elsewhere the compressor would be covered for 10 years. I would not recommend purchasing these refrigerators as we have nothing but problems with it since we have had it.

I would never buy any product from LG (FH4B8QDA1) again. I bought a washing machine that within 6 months was marking my laundry with black streaks. I phoned LG who sent their local engineer. The man who came out said he had never seen such a clean washing machine (I used Calgon as per LGs care instruction in the booklet). He took some photos and said they would be in touch... but he thought the door seal would need replacing even though there was no marks on it at all! I never heard back from them. So I phoned LG again. LG said after the engineer had looked at the machine and made a report. It was because I was using Calgon to clean the machine and non bio laundry liquid. I wasnt entitled to another opinion as I had, had an engineer come out to me! The only thing I could do was to get an independent report on the machine.So I went back to the shop where I bought it and they knew someone who did reports. I had an independent report done on the machine and it was proven by two people and photos that there was grease in the bearings that was getting into the machine. After LG had the report it again took a very long time for any response and a lot of phone calls on my part. They accepted the machine was faulty and were going to replace it. I asked for compensation for all clothes and bedding that had been ruined and I had, had to replace. Suddenly there was nothing wrong with my machine and it was the fact that I used non bio!!! The shop I bought it at ended up replacing it for me. I would never recommend LG to anyone and their customer service is appalling. So much, that I havent even registered this new machine as obviously a guarantee doesnt mean anything anyway!!!

Very poor quality. The refrigerator I purchased is an upper end model. Two years shortly (as of November 2012) after receiving the appliance, the ice maker and water dispenser system experienced multiple failures. The tech from LG replaced many parts and took pictures. After the warranty period of 1 year, I started fixing these ongoing issues mostly due to poor design. $200 in parts and countless hours of time, I have decided to scrap the crap and purchase a Maytag. I will never buy an LG product again! Im a very angry consumer.

I purchased an LG washer and dryer from Home Depot about 18 months ago. I got their top model at the time top loading. After about 15 months I noticed the paint around bleach dispenser beginning to bubble up and so I removed the blue tray only to find machine has been rusting. I thought perhaps its because when pouring bleach we sometimes get it between the plastic and machine. Then when looking under, I noticed the entire machine has massive rust buildup to where its flaking and falling on the plastic edges of the drum.After contacting LG about this issue they pretty much said Im out of warranty and oh well. At the rate of the rust Im guessing another 2 years and metal clips / screws will pretty much break during a spin cycle and nothing I can do about it except share this troubling issue to save someone else thousands of dollars on LGs poorly protected product against moisture. That 10 year warranty sticker is such a gimmick since these wont make it past 5 years with the crazy rust buildup. I did some research online and found that many other users have gone through the same frustration. I hope all the negative reviews will get LG to better insulate metal surfaces in their machines. Even my car comes with 10 year 100,000 mile warranty against rust yet washer has no rust warranty?

I bought an LG 18 months ago when we moved to Dallas. Whatever I try adjusting the feet (no easy task, let me tell you), making sure the machine is stable by pushing the dryer up against it, wedging it against the sink, or adjusting and re-adjusting the load (because the machine stops and tells you to), it doesnt work. I had a Maytag for 13 years with not an ounce of bother, but this machine has been a headache. I usually have to wash the clothes twice because it doesnt spin well; not only due to the balance error message on the front panel, but also because it just doesnt spin fast or very hard the way the Maytag did. Sears have sent technicians out, time and again, but who wants to spend half the day waiting at home for a service call? Not me. Isnt that defeating the objective of a world that wants less time spent in the laundry room? Im going to suffer through the rest of its years and feeling annoyed at it. I will then replace it with my favorite: a Maytag. Sigh. Now, Im about to go reset it so that it will attempt a spin cycle with my quilt, but I know that bed cover will come out of the machine too wet for my liking, and Ill have to put it out in the sun for some time before I can even attempt to dry it. Dont buy LG.

I purchased my LG Washing Machine about 2 years ago. The UE light comes on during the rinsing cycle. It was repaired with a new part which lasted about a month and the light is back. It does not spin the water completely from the clothes. I am very frustrated each time I have to do laundry. Shame on LG for making such a poor product.

Our daughter and son-in-law purchased a LG french door fridge six years ago. Love the french door... but... after about 1-1/2 years... maybe 2... the fridge went out. My husband pulled the panel off the back and found a fuse blown. Cant order just a fuse? What? Had to order a whole new circuit board... $$$. So we took burnt fuse out and went to local hardware and purchased one as close as we could. Installed and waalaa it worked again. Now, it happened again so we showed our daughter and son-in-law how to change the fuse and keep the wires clean... The fridge goes out about once a year but wow does it save them a ton of money being able to fix themselves. And the fridge works just fine! GOOD LUCK!

I bought a LG Electric Range, Model # LSE4611ST in Feb. 2020. I have just used the self-clean option and it did not clean the oven completely. I used an oven cleaner and now I have white blotches all over the oven. I have never owned an oven that could not handle oven cleaners. I would like to know how to fix this issue in my $1600 range. Very upset this happened to my fairly new range!

I have bought LFX31925ST French door refrigerator from Home Depot with extended warranty for 5 years on Aug 2013. I had to replace new compressor and some other parts from warranty which took 2 months to get the refrigerator back again. Then last month, our refrigerator and freezer went down again and this time we were out of warranty and only covered parts and labor cost were $450 from LG certified technician.I have called LG and they said that they cant help and it has been 7 years and it is common to have compressor down, but I think my compressor was replaced 2 years ago. Can someone advise on who to call to file a complaint on this matter? I have distance learning kids and having to buy food for each meal is very cost consuming and I just hope that this time our refrigerator will work for long time, but need to know if LG has low satisfaction with high cost.

LG washer - Its not a high efficiency, energy-saving washer if you have to wash everything twice. In particular, it puts large, yellow spots on my sheets that werent there when I put them in the machine. I just use Tide, Downy fabric softener and a little bleach. When I take them out, there are weird spots nearly every other time. Not worth it.

I purchased LG front load washer. The gasket where the cleaning liquid, bleach and fabric softener is placed is always full of mold. Also when the gasket is removed, the location where gasket is inserted is full of mold plus the front section of the washer. Contacted LG several times and they say it is a consumer issue and not a company issue. Absolutely disappointed with their service. They are currently under a class action lawsuit for front load washers with this same issue for those that were purchased between 2000-2006 but since mine was purchased 2012 it doesnt apply. Its amazing to me how they wont acknowledge same issue they are in court for. I own LG washer, dryer, refrigerator and TVs and I would never purchase an LG product again.

Three months ago I moved into a home with newer LG appliances. Recently, the freezer and refrigerator stopped keeping the food frozen or even cold. This was on Friday evening, so I searched online for possible solutions. I found a YouTube video of someone with the same fridge as I who had the same problem and he solved it by unplugging the fridge and plugging it back in. We did that, but it did not get colder. On Saturday I called the 1-800 number listed in the Smart Diagnosis section of the manual, hoping for this to tell me what was wrong and get it repaired quickly.The employee who answered the phone said they did not have the software to do this. He could send out a technician, but nobody would be available until after the weekend. I had to take the day off work to stay at home, waiting, only to be told that the technician didnt have a new compressor with him. He said he would order one, and although it would be here the next day, the technician didnt have the availability to come back until three days later. By this time, we had to throw away literally everything in both the fridge and freezer. Hundreds of dollars worth of food, not to mention all of the money spent having to eat at restaurants because of the spoiled food.Another day off work and the technician was able to replace the compressor. Thankfully it was still under warranty. He told us to wait until the next day to fill it with anything that needs to be cold as to ensure it is working correctly. He said that he hadnt had a replaced compressor fail yet. We waited 48 hours before we went back to the grocery store to fully replace what we had lost. That was yesterday.Today, I noticed the ice melting and dripping through the dispenser. I call the 1-800 number yet again, and am told, yet again, that Smart Diagnosis is unable to be used because of the lack of software. Unfortunately this time the employee says that she is unable to schedule a technician to visit because that is unavailable to her. When asked to speak with a supervisor I was told that there wasnt anyone available, but someone from the corporate office would contact me within 72 hours. 72 hours? No supervisor or manager available for simple customer service? UNACCEPTABLE!! This appliance needs to be replaced, not bandaged with defective parts. Parts fail, I understand that, but the level of customer service from LG has me unwilling to ever buy another LG appliance.

It seems Im not the only one having a rust issue with my new LG washer. I also have rust forming around the bleach dispenser. And I now have orange stains on all my white sheets and clothes, which I can only assume is from rust... and it will not come out. I will be putting in a complaint with LG, but from what Im reading from other people, its not going to help.

When we bought our home 3 years ago, we purchase a new LG refrigerator. What a mistake, the freezer doesnt work properly; it will only freeze when it wants. All of the inside storage bins are broken and ice maker will not make ice. I dont plan to ever buy a LG product again.

I am actually not happy with LG service provider. I bought my LG washing machine less than 2 years ago. It was faulty, and series of complaint was sent to LG office Ipaja where the washing machine was bought. For them to send their technicians to fix it, they keep posting me up till this moment. Please kindly assist. Thank you.

We purchased an LG front loading washer, WM2101H, almost 3 years ago. I thought the bad smells from the washer was our water (we have hard public well water). Reading the reviews, I can see I was mistaken. Just recently our washer stopped spinning. We called out a repairman who told us that is would cost $850 to repair and oh, by the way, only $205 is covered under warranty. It wasnt just one thing. It was the seal that broke which caused the motor to get wet? I dont remember exactly the chain of events. I was in stun mode when I talked to the repairman. He said that the washer does really bad with hard water and water softener. Funny, they never told us that when we bought the thing. Im pretty upset! We only paid less than $800 for the washer to begin with. I will never buy anything LG again!

I purchased a new LG Range 1/12/20 and about 60 days later I was cooking some fries in the oven. I turned it up to 400 and as I was walking away the inside glass shattered into a million pieces. After cleaning up the mess I contacted Best Buy who put me in touch with LG. My complaint is not necessarily against the range but the customer service at LG. After being on hold for 1 hour and 10 minutes I was finally able to give her the information needed to get a service representative to contact me for service. She said I would be hearing from them soon to get an appointment set up. After not hearing from them in over a week I started calling again just to be on hold for over an hour the run around again. If LG is out there please contact me. I would like to use my oven again.

Aesthetically, this LG French Door refrig is great looking; however, ice maker is quite poor. Ice freezes solid inside and the dispenser is useless. After 2 years the rubber piping on the right-hand side needed to be replaced. The plastic on the tray cracked as well as one of the bins. This despite the fact that we are all adults in the family.

Easy to use, looks and works great. Very easy to keep clean and has delay and lighting features. What else can I say except I love my LG microwave. Hope this works for you as there is just so many words you can use to describe a microwave.

I spent two ** days trying to find out what the codes from my LG LMX28988st refrigerator were trying to say. This fridge I bought From Sears for $2500 3 years ago stopped being cold. I called LG & Sears tech support asking for a service manual, both were less than helpful. I finally found a service manual on a blog link, it was so easy to find out the blinking code said the circuit board and the compressor needed replaced on my 3 year old fridge. (My parents fridge is over 20 yrs old still works.) So I guess dont buy LG or from Sears. I’m ** I wasted all that time talking to useless customer service and getting ** by them without any help.

I bought the LG Model DLEX3370W in May 2019. Exactly 2 years later the dryer died. The circuit board died and it will not power on. I went to a local repair/refurbished shop and asked them if it was possible to repair the dryer. They told me it would cost the same amount to repair the dryer as replacing it. The dryer works very well when it has power but after about a year we noticed it would intermittently not power on. In most cases we would unplug it and plug it back in and it worked. This last time it is completely dead.

Ive had LG phones with good luck, and I the look of this oven, but my previous two Whirlpool ovens performed better and were easier to clean up. The surface of this oven is for some reason hard to clean. Also, with hand washing using mild dish detergent, the print on the knobs is wearing off, and the stove is only a year and a half old. Because its considered cosmetic, and over one year old, LG will not replace the knobs. Ive never seen this happen, and at $45.00 per knob, am not pleased about having to replace them at 1 and 1/2 years. I wont be buying LG again and I wont be recommending.

Our new (under 2 year old side by side fridge/freezer) stopped cooling. I tried doing the smart diagnostic app and it said it was working fine. I tried to make sure doors were sealing fine, they were. I called LG. They said it might of done an auto defrost. I was told to unplug it and it would reset it that temp would return to normal in 12 hours. We woke up the next day to a flooded floor. All food in freezer was defrosted. Refrigerator was at 65*. I did the smart diagnosis again. It said it was fine. Called LG and sent them the diagnosis and they said to unplug and wait 6 hours. I lost all food and temp Kept dropping. I was told to put food in coolers. Most was trashed. I was told they could send a repair person in 2 weeks!!! I did the best I could with food in coolers but lost it all. LG was not helpful.A repair person came out earlier than quoted and it seemed to be working (known compressor failure) yet now temp is plummeting again. At this point I just want a full refund to buy a new non LG fridge. I’m hoping temp increases, yet I just emptied ice so hopefully if it fails it won’t ruin my new floor. I just bought food to replace the food lost. I have no other fridge at my home. 4 days and it’s not working again. Reading all these reviews makes me sad that this brand is allowed to sell these products and hold hard working families like mine hostage.

We shopped around a little bit then it came down to which one we liked in terms of aesthetics. We chose LG pretty much for the features. Its a beautiful refrigerator and I like the visibility of the program, the temperature and those type of things. But our experience has not been good so far. The top part stopped cooling and then apparently, something happened with the ice getting blocked. Im not sure how that actually happened but we had to turn it off and take the ice out. It was a little bit of a pain. But the repair guy was really great and the customer service was good other than the fact that they overbooked the guy to come out that day. He was a little late. But he was able to fix the issue and hopefully, it stays okay. If not, well have to call LG back.

I have this stove. It scratches easy. The middle part that you use for a griddle work for first couple months I have a microwave above it and when Im to near the panel that turns on electric oven it turns on. Very dangerous. The top range is gas. The knobs are foil, not stainless steel. The bottom is electric and the burner that heats oven melted. Had to replace it. I would never buy this LG products again.

My husbands a mailman and he uses a lot of ice. We wanted a second ice maker and we wanted it in the bottom. LG was one of the only brands that carried that, so we purchased from them. We have the refrigerator for almost a year now and its been fine. But we had to have it serviced because the second ice maker was leaking water, the tubing hadnt been pushed in far enough. And when we told them about the issue, they did not handle the matter well because when the servicemen were supposed to be there, apparently, someone didnt get our entire address. So when they said they were gonna be there, they never showed up. When I called back, they had to put it a week and a half back further, even though it wasnt our fault that they didnt get the address. They said they called but nobody ever called us. It was an absolute fiasco and one of the worst service experiences Ive ever had. In the end, they sent a different guy to do the repair and when he came, it took him 15 minutes to assess the problem and fix it and we were back in business. Other than that, we have more than one appliance with LG and were very pleased with it.

I purchased for LG appliances at a local appliance store. The gas range that I purchased is model number LRG 3194. The first time that I used it, the black cast iron coating scratched off the stove grates, leaving silver looking scratches. This was the very first time that I use the stove. I am so disappointed in the very poor quality and even more so when I called up and got the runaround. The LG representative told me that I needed to have the store call them to have somebody come out. Meanwhile the store is the one who told me to call LG.I have no faith in this product at all and I dont see how a representative coming out is going to be able to repair these grates because its just going to happen again. I am currently awaiting the 4th product that I purchased which is on backorder, a dishwasher which I will not be accepting. I will never buy another LG product again.

Front loader LG washer has worked very well over the several years we have owned it. No service calls have been made towards it and it survived two moves. Plus this mold concern I keep hearing about hasnt been a problem for me. I leave the door open and clean the seal around it often.

LG LFXS29766S stopped cooling both on refrigerator & freezer today (21 Aug 2018). Bought it new 29 Jul 2015. Luckily I bought the store 4 year warranty. Repair came in, and I was right. He had to replace the compressor. My LG is working again but I anticipate my fridge to fail again in two years time. What a worrisome product! Repairman was awesome: in and out within 2 hours. He also knew about the first lawsuit that was dismissed. I asked him if there was any other way to convert their inverter type compressor to the traditional type or to a different brand but he said no. I just hope my LG doesnt explode next... wait... thats Samsung. Lol. This ends my purchase of any Korean appliance product.

We made it 4 years with our LG refrigerator, purchased at Lowes. Everything was fine except that it wasnt cooling. Every single thing was fine except the air was blowing warm. No other problems. It was as if it just needed coolant. We have now been without a refrigerator for 10 days and almost every part has been replaced including the compressor, dryer, refrigerant, and other miscellaneous parts. Today we learned that they have to order a circuit board. The repair technician has no sense of urgency and seems totally clueless. We called LG Service to let them know what was happening and they had all the records of our 3 repair visits in the last 10 days but were totally unsympathetic and said that we are stuck until the repair guy can fix it. We bought the annual service agreement for $465 and expect better service for that kind of money. We have lost hundreds of dollars of food and are living out of a cooler. I love LG products but I will never buy another one because the service is the worst we have ever experienced. The only positive thing I can say is that he has used a freaking blow torch on every visit and hasnt damaged our hardwood floors...YET.

I replaced all of my kitchen appliances with LG 18 months ago. The dishwasher control panel died one month out of warranty and LG refused to cover it. Cost me $350 to repair a one-year-old $500 dishwasher. Now my refrigerator compressor has died. This time, LG is covering the repair under warranty, and the experience over the phone with their customer service department hasnt been too bad. But from reading reviews, poor reliability is typical for LG appliances. I expect the new compressor wont last any longer than the original and Ill be going through this again in 18 months. A refrigerator should last at least 15 years. As the rest of my appliances die, they will NOT be replaced with LG.

I was disappointed to find my refrig was aluminum instead of the stated stainless steel. To check yours apply a magnetic to it. If it sticks, it is steel. If it doesnt, it is probably aluminum. It is so hard to keep clean and I can no longer keep my recipes or keepsakes or photos on it. Although the sides are not aluminum they are too closed in to use. As far as the workings go, it seems to be working fine. However it is only a few months old. I have only one complaint so far. It cost 50$ to replace the water filter every 6 mo. Whats with that? I never had to replace it on my old one and had no problems. Of course it wasnt an LG. Then I read that you have to have a LG repair man only to repair it. Not very customer friendly. I wish I had read the reviews before buying. Ill know better next time...

My friend rave about her range & I like it; does a good job. She states the oven cooks the meals fast & evenly all the way around, I happen to like the way it looks in her kitchen. I sometimes go to prepare meals for our families & I like how fast it cooks & a big plus for easy cleanup. I plan to buy a LG range for my kitchen in the very near future.

Well, Ive finally had it with this machine. We bought it & the matching electric dryer from former homeowners when we bought their house. Guess we should have done more research into the plethora of problems these sorry excuse for an appliance really have. These junkers wouldve been out on the road the second we moved in. First, within a month the dryer died. One morning I turned it on & it started smoking, so that was that. Out to the curb! Next, we had been using the LG steam washer for about 4 months & continually noticed water on the floor around it. Never really found where it was coming from other than a drip streak down the side around the detergent drawer where you add the soap/bleach. Another issue was the door lock kept malfunctioning & wouldnt let the load run unless you either slammed the door shut or put pressure on it with your knee when it was trying to lock. Then the thing would sound like a 747 taking off when it was in spin mode. It would shake violently & eventually wake up the baby with its deafening whir. Finally, it showed an error message saying the pump wasnt able to drain the tub because of a clog or something. So I got on my hands & knees to screw open the drain trap & 5 gallons of water came gushing out all over the floor. There is a small rubber hose down there also, but when I took out the plug on the end of it no water drained out. What gives LG? Do you need a wet/dry vac at the ready to do this procedure or a stack of towels so you dont trash the floor? Very poor design! And doing this did absolutely nothing. Same error code came up & the pump just sickly rumbled. So it is now out on the curb also awaiting a trip to the dump where it belongs. Please, everyone, do not buy these piece of refuse appliances from LG. You will only bring upon yourself great pain & grief. Time to break out the old GE top loader that I know works fine. Glad I held onto it for back up. DONT BUY LG!!!

I purchased this Truesteam dryer in February 2017. Since the first day I used it I received a D90 message. My clothes did not dry. It took several hours just to dry towels. My house is new construction so there is no way I have lint buildup and blockage in my vents. I called LG and demanded someone respond to check my dryer just for them to tell me it was fine and working. My clothes still take hours to dry and my gas bill is ridiculously high due to the hours I have to spend drying one load. My dryer is under warranty and yet they do nothing to fix the problem. Will not ever buy and would never recommend LG products to anyone. Total rip off. I am going to continue to contact LG until my clothes dry properly. With LG products, life is not good!

LG french door refrigerator - Less than two years old. Called LG. Not making ice and defrosting. They send out Best Servicers of America. Repair time slot 12-2 pm. Tech showed at 5:30 after reporting that nobody showed. Tech claims bad compressor. This is obviously a scam they tell everyone, he never checked anything but made that assessment. He orders a new compressor. Three weeks no refrigerator. I can clearly hear and feel the compressor running using a Freon leak detector. I have found the problem. It has a gas leak. I believe this is why so many compressor replacements. A Freon leak is serious and no compressor will fix it and they don’t want to replace the entire refrigerator.

I purchased an LG refrigerator less than 2 years ago. Last week the compressor went out. I called LG and raised Cain and they agreed to cover all expenses related to the repair. Today the technician comes out and says I owe 79.95 for the diagnostic visits. I called LG and their customer service rep says yes they will cover the service call. Then the tech says no they wont. So when I speak with the supervisor of customer service he says no they wont cover it. So in spite of the fact that I was told they would cover everything, they will not cover the service call. There is no way I should be out any money on a fridge less than 2 years old. My grandmother had a fridge for 45 years. Today they make pieces of crap and create a revenue stream that end in purchasing another piece of crap. My next fridge will be a Sub Zero. I dont care how much it costs up front. At least you dont have to pump money into them constantly. I had one before this and it lasted 26 years with only one call for the ice maker. LG sucks.

I bought an LG washer/Dryer July this year (2015). The water pump sprang a leak. Went online and submitted for repair. Got a local appliance place to fix it. Talked to rep from local shop, said they couldnt get LG parts to answer or return call for 2 days. At this point I havent had a washing machine for 6 days. I called LG rep to contact local rep and get this taken care of. If LG does get it shipped by tomorrow, Friday fall on a holiday. Local dealer wont get the part until next Monday the 4th of Jan. 2016. This will be going on 2 weeks without a washer. This is unreasonable to me. I went with an LG product because of the Quality and support that I havent received as of yet. I would hope that a senior representative would read this. Unsatisfied Customer!

I have owned an LG Washer and Dryer for approx. 2 years. The dryer had to be replaced within a month of delivery and the inlet water valve is being replaced for the second time on the washer. Dont be fooled by PRETTY, the appliance are a piece of junk. And furthermore, when you call LG, does anyone from the company speak without an accent so you can understand them. I am saving the reader of this a ton of money. STAY AWAY FROM LG.

Bought a $3,000 refrigerator not even 4 years ago and I have to replace it--needs new control board and other parts and repair company told me it isnt worth it. That is after I had to put in another part about 2 months ago because the ice maker was leaking. Also had a repair because something was wrong with the seal--that one it was still under warranty. The first repairman told me LG is the worst--looks good with decent price, but bad machine and worse service. According to him every part is always on back order and you have to wait 30 days. Will never buy again.

Do NOT buy a LG fridge nor use Southland Technical for after service. LG has their own service techs but they are not qualified to do compressor work. So they contract out. Last hot summer, I was given the run around by LG for over 2 weeks to get someone to come see my broken down $3,000 fridge. They keep telling me how busy they are and finally they gave me Southland’s phone number to call. Southland came out, and $1,000+ later, I get my new compressor. Almost exactly 105 days later, the compressor broke down again!!! The service guy who came out in January told me this is the SECOND incident in last 2 days he has seen!!! It took almost 2 months for Southland to get back to me to confirm indeed the compressor had broken down again and due to some BS story, the fridge can no longer be fixed and they will have LG call me. 2 weeks on, LG called to tell me I am SOL because LG did not initiate the call to Southland and therefore LG is not responsible. LG offered me a $100 credit for my next LG fridge, REALLY!! I am suspicious it was a collision between Southland and LG to get me to buy a new fridge. Really Southland, you took $1,000 of my money, replaced the compressor. (Assume they did or perhaps an after-market no name???) And to tell me 105 days is outside the 90 day warranty period. Hands up out there if anyone knows a compressor to last only 105 days. (Yes, days, not months!!) Needless to say, never use Southland and never buy any LG products... Look around, less and less dealers are selling LG, only Costco because they do not have a service department so LG is a convenient partner for a lousy brand!!

LG WT4870C Top Load Washer - I would like to give this washer zero stars. It has to be the worst washing machine I have ever owned. The cleaning process takes much longer than the timer indicates. The clothing is not clean. I still have underarm stains, pet hairs, make-up on my clothing after a wash. The IE error comes on after each and every wash making the process longer as I have to reset it to Spin Only in order to get the clothing wrung out. I will never buy this type of non agitating agitator machine again. I wish I could get my money back but I waited too long. I hated it after the first week. I am going back to a front load washer and not an LG ever again.

We bought our LG dishwasher 2.5 years ago and it sat for a year of that 2.5 years because the heating element was out. I decided to get it fixed and we thought it was taken care of but after 3 cycles of using it after it was fixed, the board caught fire. The gentleman who fixed it said that its parts were not large enough to take all the work it had to do and it melted the components and could have started a fire in ours. I am very sad to say we now have to buy another dishwasher, instead of throwing good money after bad, and I will not buy another LG anything.

I am very pleased with this refrigerator. The capacity is excellent as well as the many adjustable shelves. It is great in appearance and is easy to maintain. I change the filter as required and assure all maintenance as required.

All of my husbands blue work shirts have discoloration spots on them. My niece had several of her clothes ruined. I thought that bleach was staying in the machine some place, but no bleach was used and the clothes still have whitish discolored spots. Two of my bathroom rugs changed colors -- one from light blue to grey and one from green to a pea green.

Let me say first, I always like to give anybody a chance to resolve issues and I am really patient with giving multiple chances to do so! After four years of horrible service and a machine which is unusable with heavy laundry I finally had it, I feel everybody should know! This washer is unable to spin heavy loads! Washing half a load is impossible, it cannot balance a half load! If you fill the washer up with towels and bed linens it sometimes spins, but often it does not!! It will display in the screen that the load is unbalanced. THE ONLY THING I CAN DO IS TAKING THE TOTALLY WET LOAD OUT OF THE MACHINE, PUT A PART OF THE LOAD BACK IN THE MACHINE AND THEN IT CAN SPIN TWO OR THREE SMALL LOADS, THIS IS ABSOLUTELY RIDICULOUS!!!!The problem exists already from the beginning, its stupid from me that I have dealt with it for so long. I am just too busy! I started to take action after the warranty was expired. So LG was nice and extended the warranty. But before someone came to our house I had to listen to their UNBELIEVABLE ADVICE: I was only supposed to put 4 towels in the washer, I was supposed to put jeans on one side and t-shirts on the other in the same load??? And then a tech told me this machine was not made for heavy loads! On top of that I was told that I should only use the towel program for towels and other programs were not made for it! But I wanted to use the hygiene program that gives hot steam as well! Later I was told that this was all not true and that the machine should be able to do it all!They eventually decided that the drum was warped and that it needed to be replaced. So a tech came, but the poor man barely could do the work. He was sweating profusely had trouble to sit on his knees and it took him many hours. Then he noticed a screw was not working well from the new outer drum so he decided to put the new inner drum inside of the old outer drum. He convinced me the problem was solved, BUT THAT WAS NOT TRUE, THE PROBLEM WAS STILL THERE!!!!Now THE PROBLEM WAS EVEN WORSE, after the repair THE MACHINE DID NOT SPIN AND DID NOT DRAIN ANYMORE!! I was beyond myself! It took forever before the next tech came, a very nice man, but he said he had no time to fix it and that another tech would come instead. Weeks went by and a totally arrogant man showed up on the wrong day, when only my husband was home. He said he was going to fix it his way and it was up to him to decide what he was going to do. The fact that a manager of LG had decided to replace the full drum this time, he totally ignored!! He repaired a few things and decided it was now really fixed.Lots of email correspondence later with a manager from LG, to my utmost frustration the problem is still there!! Appointments were cancelled due to weather and scheduling problems and one tech just did not show up! I can hardly believe it but THE WASHER IS STILL NOT SPINNING WITH HEAVY LOADS AND EVEN WITH SMALLER LOADS IT BANGS AND IT MADE EVEN MY KIDS WONDER WHERE THE NOISE IS COMING FROM!! I am so frustrated and dont know what to do!! I approached another department to seek for real help but they came back to me with a few ridiculous statements, like changing my laundry detergent to he what I always have done even with the much better washer I had before from kitchenaid.I AM SEEKING FOR HELP, THIS IS AN EXPENSIVE WASHER $1199!! I have saved every e-mail correspondence I had with them. So I have proof that my story is true! I am so done with this machine and want to make sure that other people never have to go through the same issues I have! THEREFORE THIS WARNING: NEVER EVER BUY AN LG!!

LG Tromm Washing Machine (Model WM2455H) - I constantly get some sort of sludge from this machine on my clothes even though I regularly clean the filter out at the bottom of the machine. The machine always smells like sewer water and/ or moldy. It has been this way for the entire 6 years I have owned the machine. I have never experienced this with any other machine. I hate it!

If you were thinking of buying this washer, save your money. It is the biggest piece of junk you could purchase to wash clothes. It has given me nothing but trouble since I purchased it! My clothes come out dirtier than when I put them in. I have followed all the instructions on how to maintain this substandard washer to no avail. DO NOT MAKE THE MISTAKE I MADE. DONT BUY AN LG TROMM WASHING MACHINE!!!!!

We bought an LG French door refrigerator in late 2017 and it worked without too many major issues, until October of 2020. In October, it suddenly stopped cooling. We called LG to have repairs made under the 3 year warranty. After many delays, they found a repair company in our area to come out to do the repair. They said it was the compressor, ordered a new one and replaced it. The refrigerator still doesnt work. We have been without a refrigerator now for over two months (for a four person household). I have called LG nearly every day, for the past 6 weeks. I have been elevated to the Executive Service response team. What a joke. I receive a different answer every time I call. After about a month of trying to find an authorized repair person to look at the refrigerator again, LG finally agreed to simply submit a claim for Alternate resolution; i.e. replacing the refrigerator. The claim has been submitted now at least 4 times; there is still no decision on whether or not they will honor our warranty. Every time I call (nearly every day now) I am provided with another excuse as to why there is no decision. This has been the worst consumer experience of my life.

Since April 10 my refrigerator problem has not been fixed. Tech visited five times in four weeks for repair work. According to engineering dept of LG, this refrigerator can not be fixed. This refrigerator was purchased in August 2015. I have lost food twice approximately value $400. I have NINE people living in this house and have NO refrigerator for two months. As per LG’s request Original purchase receipt has been submitted twice. Is it normal?

Like everyone else - initially I loved this unit. Its still a good looking one with amazing features - if they actually work. But when you have a sudden and complete failure of your unit it changes your opinion. And when LG customer service and their third party service centres do not treat it with any sense of urgency or allow you the courtesy of a call back then you feel bad!My stainless steel french door unit hums and lights up, but cools nothing, with no air blowing. I had to throw out over $300 worth of food and weve been without a unit for 5 days now! I am currently trying to resolve this issue with the customer service at LG Canada. Thankfully its still under warranty, plus I bought an extended warranty from the BRICK which would cover me for up to 5 more years of parts and labour or a replacement! LG sent a third party service guy who did not show up, after blocking out my whole day, which forced me to take the whole day off work losing a whole days wages as a result!! LG was unsympathetic with canned responses, and did not care much! Huge disrespect for me and my time and family!After spending over $3500 on a fridge you expect better service! In fact one of the girls at customer service had the nerve to tell me I could be charged for the service if my complaint about the unit was false! Imagine that! My advice dont buy any expensive LG refrigerator. Heck! Keep away from LG all together! Its easier to deal with a $500 unit than deal with this nonsense on a high end unit!

Updated on 05/27/2020: After telling me that there was a scheduling issue with my ticket, LG has disappeared again. I had to remind this fraudulent company that that schedule issue has been there now since April 11 2020. They make promise that someone will call me in 5 days to schedule to fix the machine and nothing happens. I have already spent too many calls and emails with this fraud company. I am also questioning how does consumeraffairs.com get paid? As the brand disappears on you after saying talk in private and there is no option for the consumer to ask why or post another comment. I plan to buy another washer /dryer if this fraud company is unable to fix my machine by Friday 5/29/2020 and I have already filed a ticket with BBB and plan to do that Virginia consumer affairs as well. Prior history is below.Updated on 05/20/2020: After telling me to communicate in private yesterday 5/20/2020, LG disappeared again? Buying more time? After officially waiting 41 days and unofficially over 70 days why does LG need more time? Constantly telling your customers to wait 5 days at a time to receive service calls, which is actually 11 calendar days is, to be polite, an unfair and corrupt strategy. Can someone help me get a return voucher so I dont have to wait anymore? LG has proven they cannot be trusted for service and I dont want to spend next 5 years with this cutting edge technology or the horrible service. Looking for someone higher who can make my Life Good as since I have bought LG my Life is Not good without a working washer. 12 days ago David a manager had promised he will personally make sure he calls me today. That didnt happen either. Please understand its not easy to be without a washer for a family with 4 kids.Original review: Bought LG Duet Steam True Balance Model WM3900HBA in December 2019. Was delivered and installed in my home in January 2020. From the beginning continued to give D1, D2 and other errors and within two months completely died of DE error on March 10, 2020. I had bought extra warranty and service from Best Buy but was told to contact LG since first year of service they provide.LG service is horrible. First ticket created with them, was on April 11 2020 they set up a repair appointment, no one showed up. I called back the lady said just wait and expect a call. Waited three weeks and called again several times on the 7th, ladies would not understand English, On April 8th finally got a hold of a rep, asked to be escalated to to a manager which was the infamous Louis. I asked him I need a return voucher. He said they require 3 weeks of suffering before they would return.Created a new ticket and asked me to wait 5 days. On the fifth day no call from LG. Called on Friday they said their 5 days will be on Tuesday (in 11 days). Today, the 11th day, 5/19/2020 called again and first lady hung up on me as I asked for a manager and didnt want to repeat what I have repeated 50 times. Second time got to a manager called David. He told me today to again wait. LG policy is that without any help for 3 weeks they would return. I keep on asking for a return voucher as suggested by Best Buy and LG won’t respond.

Bought a LG freezer on bottom fridge on top 3 years ago. Last Thursday it stopped working. Lost all my food. Called repair guy. Said it was compressor. LG offered to warranty complete repair, but one week later, 6 hrs on the phone and still dont have a repair appointment.

I purchased the washer and dryer because I had had good experience with my LG television. To my total surprise, these two products are absolutely the worst pieces of junk I have ever experienced. What I would give to have my old washer and dryer back. The water level does not half cover the clothes and they come out almost as dirty as they go in. I turn the ** thing on and off until the water level at least cover the clothes. Im not sure what goes with the dryer but the clothes come out stinking and I keep turning the dryer back on thinking they are not getting dry enough and are mildewing. Ive tried everything I can think of and used so many different products to try to get a better result, but nothing works. I hate my LG products.

I own an LG refrigerator (model number LR FD 22850 SW), French doors style and with a freezer on the bottom. One day my wife called me and said that the fridge is running hot and the lights stay on, even with the doors closed. I told her to disconnect the power and remove the light bulbs, until I get home. I later found out that the light sockets were very dark and burnt. The plastic lens cover and plastic base were also melted by the light bulbs. I got replacements from Sears’ parts website. I got them the very next day, and replaced all bad parts. After four hours, the fridge started to get hot again--the same problem. I had placed a thermometer inside to monitor the temperature while it had no lights. The temperature was steady at 37 degrees. Four hours later, with the lights on, the temperature reading was 89 degrees. Lots of foods were spoiled, and the plastic parts melted again. So far I have removed the lights, and the temperature is going back to normal. I believe I am not the only one with this defective appliance.

I owned a washing machine model WD-65130F but it broke down since August 2011. Until now I am still unable to fix it because there are no spare parts according to the service provider and I need to import spare parts from Korea. My question is - I cant get spare parts in 3 months? What kind of back up service does LG provide?Im upset and shared my bad experience with my community not to buy LGs product anymore because until now my problem is unsolved and complaint after complaint have been made but sadly not even a feedback from LG. I do wonder if the web page is real or false.

I purchased a brand new house not even a year ago. I was beyond excited that NEW LG appliances will be included with the house. Little did I know. My first issue was that the ice machine did not make ice. Next my refrigerator started defrosting all my food in the freezer component. Thankfully I had a full warranty. I was wrong, no one in Customer Service nor executive services wanted to help. They pretty much left me to deal with this issue alone, 4 technicians later my fridge is still not fixed. LG is a horrible company and word has to get out!

LG refrigerator, not cooling and freezer not freezing. It took 5 calls, put an inordinate amount if wait time to get a customer rep. Once connected, got referred at least twice (each call) and had to repeat, identity and issue to each rep. Over 2hrs.

We have a six year old French door LG refrigerator, $2,700 purchased at Home Depot. It stopped cooling fridge and freezer. A local repair man told me it was the compressor and that he didnt work on LG refrigerators. I called the customer service number in the owners manual. The sealed system has a parts warranty for seven years and the compressor has a parts warranty for 10 years. When I called them, I told them that my compressor or sealed system was bad as the repair guy had told me. They acted like it was no problem and sold me a repair package for $459.00. They said that would include the repair and a year warranty on the repair. I said great and bought it. They send out the first guy after waiting several days. He said after a few minutes, the compressor is bad and he had to order the part. Well, after several days I hear that he is not coming back to fix it so now I have to wait several more days for LG to send someone else. Another guys shows up and says compressor bad, Im like yeah I know that. He says we will order the parts and it will take several days to get it. He gives me a card and receipt and is on his way. I wait days and never hear anything. I call the number in his card, they say we dont fix LG compressors. This is the same story that I got from the first one and this time I told LG to only send out a service that could fix it because I already knew that was the issue and they should have too since the first guy didnt want to fix it. So this time I was livid. They sent someone else that refused to fix it probably because LG will not pay them enough to fix it. LG continued to give me a runaround after they sold me this repair service for labor on what should be parts under warranty. Not to mention the fact that they screwed me around for three weeks sending their two chosen repairmen out who then refused to fix it but LG was not straightforward on that. I got the same BS story that I read in some other reviews that they say they dont have a repair person in my area. I told them that I live right outside of Houston and if you dont have a repair person in my area then you dont have one anywhere. They then said they would refund my repair purchase minus $100 for a service call fee. I was more livid! At this point I had been out of a refrigerator for over three weeks. We are a family of six with four children. It was our only refrigerator. We were living out of a mini fridge out of our attic and coolers! They did not care one bit. As I figured out that this was going to be a process, I went to Lowes and purchased a basic Whirlpool refrigerator for my garage. After threatening them with BBB and lawsuit, they refunded me my full purchase price of the repair package they sold me. I asked how they get away with not fulfilling their parts warranty. They offered me a one time chance to call my own repair man and I could call in or email his info to them and they would authorize him to get the parts under warranty but of course then I start over on service calls, fees and labor charges and Im sure, more runaround with LG sending the parts that my repair guy would need to fix it. I am so done with dealing with them. From the other reviews I read, Im lucky that my fridge lasted six years! I paid $2,700 for this refrigerator and we have kept it in perfect condition but now it is an expensive nice looking nonworking piece of junk! They are a horrible company. I called local repair companies and many dont even work on LG or Samsung refrigerators. They say their systems are too complicated and awful. I will never ever buy an LG again. I will not purchase Samsung either after what I have read and found out from repairmen. We have been operating out of the one I purchased for the garage and I am researching what to buy to replace my $2,700 LG. Awful, awful, horrible company for customer service!!! I will be purchasing Whirlpool/KitchenAid or maybe GE. It is really unbelievable what they put me through in this process and they do not care one little bit. I am a stay at home mom so I could be around without taking time off work but total and complete runaround and they lie non stop to you. They do not care about you one little bit and wouldnt care if you did have to take off work to deal with their scam and it is a scam!

UPDATED 10/10/2020: DO NOT BUY LG PRODUCTS!!! So... Not only am I still to hear back from LG here (since that was their response on this website) but ever since the compressor was replaced, the in-door icemaker only works when I reset it, and the extra ice maker in the freezer doesnt work at all anymore. Once again, it will take about 10 days to get somebody here to check it out, at which time I have no doubt it will then take another 2 weeks to get it fixed. Also, the finish on our 3 y/o LG washer is now peeling away below the detergent drawer. Totally disgusted by the product quality and customer service of this company.UPDATED 9/28/2020: STARDATE: 09282020 CAPTAINS LOG: 3RD ENTRY. LG replied to my prior review that they could not reach me as they had no contact info, case number, etc., but stating that they really want to help me out and make things right. Mind you, my review specifically noted their chosen repair service, A&E, so why they couldnt track me down is inexcusable and just further illustrates their apathy. Anyway, in their reply they asked me to reply in private with my contact info, which I did. After 2 weeks, I still have yet to hear back from them. Stay tuned...ORIGINAL REVIEW: Compressor failed after only 2.5 years of service. (Compared to its predecessor GE still going strong after 10 years.) After LG diagnosed bad compressor over the phone, we had to wait for two weeks for a service technician to visit. Instead of bringing the new part he simply confirmed the diagnosis and said it would take another two weeks to order and install the parts. The tech who ultimately replaced the compressor (with basically the same model, oh great!) stated that the initial tech was not telling the truth because they all carry LG compressors in their trucks as the problem is so common and widespread. We initially had to discard hundreds of dollars in food, plus we had to constantly buy ice and live out of ice chests in the garage over the course of nearly one month without the LG. Turns out there is a class action suit because of LG knowingly continuing to use the same faulty compressor, so guess Ill be adding to this complaint in a couple years!

I dont have a complaint with where we bought the product. I have a huge problem with the product itself, an LG dishwasher LDF7810BB/LDF7810ST. What an absolute piece of junk! First of all, it will not dry the dishes without Jet Dry so youre married to that product for the life of the dishwasher. The wash cycles run up to three hours! I just ran a load that took three hours and three minutes to complete and 90% of the dishes need to be washed by hand.No, the spray arms are not clogged nor are the dishes caked with food. I believe you could put clean dishes in an LG dishwasher and they would come out dirty. Covered in food particles that have been distributed all over the dishes. I will never buy another LG appliance ever. What a rip-off!

LG is one of my favorite brands. Thus far, Ive had no issues with it. LG has got to be one of the most innovative brands regarding household appliances. I just liked the refrigerator best. The way it was displayed at Best Buy was very appealing. The style, its features, and how practical it came across. The customer service representatives at Best Buy were very convincing as to how convenient the latest LG refrigerator would be. And boy, were they right. Its very nice. Its interesting, efficient, and easy to use. But I would want the water filter to be cleaned more often. Otherwise, I have no issues with my refrigerator. The LG brand works really well. I highly recommend it to anyone.

This washing machine (LG WT4870C) is a complete waste of money and never works properly. Every load goes unbalanced. I even tried to clean it today, as the repairman suggested, and it went off balance with no clothes in it. Unbelievably frustrated and angry at this point. Do not buy LG.

I purchased a WM3500CW LG washer and matching dryer from Home Depot. They were delivered and installed on 5/16/19. When doing the first load of laundry, the washer leaked from the bottom onto my new tile floor. I contacted Home Depot and after a bit of haggling was able to get them to provide a replacement which will be delivered on 5/23. Based on this experience, I have significant concerns about the quality and durability of my new laundry equipment to the extent that I requested LG provide a warranty extension. This request was refused by LG. I will never buy an LG product again and will be sure to spread the word to friends and family that this is a brand to be avoided.

LG here you go. I will give credit where credit is due. I have owned an LG washer and dryer front loader for 11 years now. No repair issues as of yet. Only one complaint is the dryer lint filter. I do agree probably a design flaw. It grabs my clothes and snake rolls them. So I did order a new filter and will see how that fixes the issue. I only have one thing to say to those that are furious about your machines. The technology in the digital control panel is crazy. We are not playing with 3-4 dials with resistors to control them (very reliable). If you want to use 50 gallons of water to wash your clothes then buy a basic top loader. By the way enjoy spending 3 times as long doing it. I have the 4.5 cu. ft. washer and enjoy the fact I can wash 15 large towels in it at one shot and dry them usually in 1 auto setting on the dryer. Lastly you can only heat up and cool off a dryer element so many times before it craps out. Like a hair dryer. Most people are angry when writing their review, and some I may understand your frustration. The warranty cant be any more obvious 1 yr parts and labor. Buy an extended warranty if you want more warranty, but they are usually a ripoff. I love my LG and wouldnt swap it for a made in Mexico Whirlpool or Maytag.

LG LFC22770ST french door refrigerator - Have this fridge 3 months and the refrigerator is not cold. The freezer is frosting. Contacted LG and I spoke to a tech who is ordering a part without even seeing the unit. So well see but no excuse for this!

I think the refrigerator is good. There were some awesome features like smart touch that allowed me to do anything with it and voice control that allowed me to open a close door without touching it. I would buy a new fridge from LG. They are the brand I want and the brand most trusted. They exceeded all my needs.

The compressor went out on this top end refrigerator (lglmxs 30776s/01, on sale for just under $2700 ) at 2 years and 2 months-the parts were under warranty. It took 6 weeks and 2 days to get it fixed, and many, many phone calls to LG! Their consumer service twice referred me to repair companies that could not come through (you had to use their referrals under warranty), and when they couldnt get the job done, you had to wait another 5 business days to let them respond, then you had to wait another few days for them to find a location of another repair shop. This was getting old so I got Home Depot (where I bought it)) involved to put pressure on them. Finally LG let me find my own repair shop and it was fixed! OVER 6 WEEKS LATER-a near $2700, 2 year old refrigerator, by the way the labor was $700. NEVER another LG product for me!!!

Purchased LG #LFX5307265 on 11/9/2014. Came home today to the water in the door running. Water everywhere, luckily I knew how to turn the water off. Could not find a switch to turn it off on the refrigerator. Could not believe my eyes. Thankful I was not on vacation. I do not want it repaired, I want it gone. $3,200 lesson to never purchase LG. Because it is under warranty I have Sears coming out but I will move it to the garage.

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.

LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

My husband, who does all the research, said that LG was a good brand, and so we got their refrigerator. We like the double doors and the ice machine on it. However, within two hours after it was opened up, we got an error message. LG replaced it, so we ended up getting a second refrigerator.

We have owned a LG French door bottom freezer refrigerator for about 3 years. The following problems occurred: 1. Ice maker failed and had to be replaced. $500.00 for labor and parts. 2. Ice maker cannot make enough for drinks for a dinner party of 4 throughout the evening. 3. Ice maker chute flap door will not close and allows ice to melt and then freeze and clogs chute. 4. Freezer will not drop temperature below 28 degrees. Soft ice cream.Its a good looking large capacity refrigerator but it is not a GOOD WORKING refrigerator.

Lg is a big brand that they have quality products. I love LG appliances better than I like the phones. I have the lg stainless steel fridge that has double doors. I feel as though the company gave us a great item! The item was thought out and delivered in the best condition available. We love the fridge, it holds so much stuff and blows pretty cold! We have plenty of storage for produce and frozen. If I would update anything it would be the size of the fridge. We love big spacious fridges. Again, you get what you pay for.

I bought an LG Tromm washer and dryer (WM2077CW) from Home Depot. The dryer has been excellent but the washer is another story. My white clothes are dull gray-looking even with the use of Oxy-Clean and/or bleach. I clean the door seals and use the cleaner recommended by LG and still my clothes stink and appear dirty. The washer now doesnt wash. The machine will come on but will not wash. This is the second time I have to fix this machine. I will never ever buy another. I have contacted LG with no response. I will probably trash this machine, because I wouldnt even sell it to my worst enemy. Note to all consumers, dont buy LG.

On 9-27-13 bought microwave oven model lcrt201st. Have 7 months it would trip surge strip shut off completely. I warm my coffee for 70 seconds but it would shut off after 30 seconds. I like my coffee hot. It kept doing this so I called LG support. Was told malfunction in keypad and to take it back where I bought it. I DID this on 4-23-15, model # same. All ok till today 7-17-15 it DID it again. I again called LG support and was told I would have to take it to one of their service centers all pa, North Jersey, Delaware. I shouldnt have to drive around the world to get a problem solved. I am not getting another LG product. I was told I can take to Best Buy and they will give me a new one. Ok but then in 3 to 7 months IM going to go thru this again. No way.

It does a super job on everything. It often completes much sooner than the amount of time it displays because the sensors work so well. This is a great dryer. I highly recommend it. My clothes are ready to wear when they come out of this dryer. I can't praise it enough.

Updated on 11/13/2019: Another 2 days have gone by and it is 4 pm and the LG service people have not shown up again. Consumer Affairs keeps say there are holding things up due to the fact they cannot find our refrigerator by the serial number. I would like to take a picture of it, but they don’t tell me where to send it. My husband send a copy of our receipt over a week ago, but that doesn’t seem to be enough! We have been without a refrigerator since October 3rd- guess my next step is The Better Business Bureau. Every day they promise something it it never seems to happen. I lost over $400 in food plus 6 weeks of eating out. My house is up for sale and how do you think a non-working refrigerator looks to people looking at our house! LG Service is the worst.Updated on 11/11/2019: This is a follow up to a previous review.... After 6 weeks without a refrigerator we were scheduled service for the 3rd time, today between 1& 5- took off of work again (they told us this would be a 3 hour repair) and guess what they call us at 1:30 to cancel our appt for today! Will never buy another LG product just because their set ice is so bad!Original Review: On October 3rd, I called for Service on my LG refrigerator- they did some sort of scan from my phone and told me the refrigerator was fine and I must have left the door ajar and that is why things were warm and ice was melting. I was told to unplug my refrigerator for about 15 minutes, plug it back in and keep door closed for at least 6 hours and I should be fine. I went to bed, got up the next morning and everything in my freezer was thawed and refrigerator was warm, so needless to say I had to throw away hundreds of dollars worth of food.I called again, they wanted to send a repairman out the following Monday and not before, well we were leaving town Sunday for my son’s wedding. Service was then scheduled for October 18th. When they came on the 18th I was told I needed a new compressor on my 3 year old refrigerator which was still under warranty. But it would take them 10 days to get the parts. Service was set up for October 28th between 8 and 12 and I was told it may take 3 hours, so I took the day off of work.Well, the 28th comes but only 2 of 3 parts had been delivered, so they did not come. Then it was rescheduled for today 10/30, but parts still are not in....after many phone calls and not getting any real answers - we have asked for a new refrigerator they say you have to have 3 service calls for the same complaint or if they can’t get the parts from 30 days after service call. Well even though we called on 10/3, the 30 days starts on 10/18 when the service man actually came to our house. So, apparently we have to wait now til 11/18 if the part doesn’t come in - that is 6 weeks without a refrigerator. I will never buy LG again!

When I shopped at Lowe’s for appliances, I heard about LG Refrigerators and I ended up selecting it. I’m not really happy with it. It wasn’t cooling and I lost all my food in the freezer. The technician came out and said that he fixed it but then, it got even worse. It went through a lot of repairs and a whole lot of different parts had to be ordered and replaced on it. There was a lot of technicians coming out here to fix it and delays with getting parts. So, it has not been a good experience for me. I’ve been talking to LG as well as the technician too. They had a contractor come out and he had to make two visits to get it repaired. Right now, it’s working, but I don’t know for how long. I haven’t even had it three years and this happened. I don’t think I’ll buy another LG refrigerator.

My LG refrigerator was purchased in May 2009 and I had about 10 service calls. First, it wasnt cold enough to produce ice. Then it gets too cold now and my food turns frozen. Its out of warranty with LG, but still has extended warranty with Best Buy.Best Buy has been here already 4 times and put 2 parts in. Now theyre playing with the refrigerator temp on the door, trying to adjust the temperature and testing my milk with this temp gauge. Since they lower the temperature, my ice maker is not working right. I had enough with this refrigerator, and I wasnt even supposed to get an LG. I picked out a Maytag and Best Buy was unable to give me that, and after waiting a month they offered the LG instead.

I purchased a top of the line LG refrigerator and after 1 year the front panel got very dim. Called LG Support and they told me they would not do anything to help. So I lived with the problem. A year later the front water dispenser didnt shut off. Called again, there are only two of us in the house so the refrigerator is lightly used, we should not have any problems in the first 2 years. Again I called LG and they would not do anything for me. Basically once they got my money they could care less about their machine and their name. I would never, I mean never buy any LG again, they produce junk for a high price.

I recently bought LG WD1275QDT, found disappointing not unto expectation for the price range. Not recommended (but company suggests) for liquid detergent use if you use pre-wash, Main-wash detergent will leach into pre-wash and left nothing for main wash (Media has better design for dual use). If you open detergent tray risk softener leaching into wash (bad design). Rinse and wash water inlet is same. Expect more soap may leak every time. Also pipe is corrugated may hold detergent. Takes long time to wash. 2-3 hr is most common option (I found time being wasted between cycles, NOTHING is optimized may be company wanted to use all possible rotations of inverter control). Load sensor will NOT help to optimize/help select correct detergent according to load because 1. Reading not indicated 2. You have to put detergent before start (waste of technology). If paused door opens after 2 mins and machine switches off after next 2 min (very bad). Sometimes door doesnt open even after pause or power off??? If you pause 2 times machine switches off, have to start over again (Software bug?). Machine has option like selecting pre-wash, spin, temp crease care, intensive but they have to be selected before, change of mind. No way.

I bought this oven as a replace for a previous recall by LG. The knobs on the oven are easily turned on by just brushing against it. I have caught thin smoking prior it starting a fire. I have called LG and talked to their repairman, they stated they are not aware of the issue. Now I see that other people are complaining of the same issue. Lg do the right thing before something bad happens.

We purchased an LG French Door refrigerator in July of 2016. In February of 2019 (32 months later) the compressor died, costing us $500 in service fees and waiting a week without a fridge for parts. Contacted LG service and they gave me the run around for two days. In the meantime, we were losing food (valued around $500). After reading further online, there are class action lawsuits against LG for these same issues. DO NOT PURCHASE LG refrigerators! Look elsewhere to save yourself time, frustration and lots of money!

Customer service is horrible. Their English needs much to be desired. My unit was slow to make ice and was not dumping so they had me put my phone to the sensor. She told me I needed to change it from crushed to cubed? Say... What? Anyway found it is a early sign of compressor failure. Their first question was Why didnt you get the extended warranty. I guess they have no faith in their product, normally I have no use for those warranties. It seems like, in my case, products are programmed to self-destruct after the warranty expires. I heard some stories but when I purchased it I was told this has a different compressor it and it is not prone to failure. Home Depot lied! The fridge was 18 months old and within 2 weeks of the new compressor I lost refrigerant and I had to call service, they came out right away and repaired it.Now a week later everything was soft in the freezer again, but they cannot come out until Tuesday. It is 40 degrees in my garage, not cold enough to use as a refrigerator. I lost about 300 dollars in food since Thanksgiving. My old fridge lasted 16 years before it died, and I think it was my fault because I put it in the garage, found out later that not every fridge can be put in a cold area. So what happened to quality control in the day and age? If I was on the board of LG I could not look myself in the mirror putting out a product with this kind of problems.

I shudder reading the complaints and expect only the best from my new machine which is doing fine so far. But I am 51 and I cannot reach into the washer to take out washed clothes unless I stand on a stool. I did not buy stackables because in a few years, I will be 80 and I didnt want to be standing on a stool to remove clothes from a stacked dryer. Thats an accident waiting to happen. But guess what--Im on the step stool now! Arrrrrrrrrrgh.

Lg refrigerator LFX31925st - This is in addition to my previous review from a couple of weeks ago. A company that LG sent out to look at the unit came out and replaced the main control board and fan panel for the second time. It got rid of the error for a few hours and then by that night the unit completely shut down and when I checked the temp the refrigerator compartment a few days ago, it was 85.4 degrees F and a little warmer in the freezer compartment. LG is still refusing to work with us at all on the issue. I have contact the Texas Attorney General and the New Jersey Attorney General (LG corporate office location) for assistance in resolving this matter.

We buy this august 8 2012. The machine replace one 9 year old front load kenmore HE 2 PLUS, still working great and not rust. My wife like top load, the reasons we buy. Lg start rust round the glass on door on bottom and on dispenser liquid after 17 month. We call the co. Lg with answer negative, they not cover for rust. We call the extension warranty 4 year. They said we not cover for rust, they cover just mechanical. Its ridiculous. We show the picture on home depot. They said we can give 30% discount on new one. In conclusion I got lemon from lg. I was fan for lg, buying ac, lcd, tv and many more.. We not buy no more from lg.

Updated on 03/11/2019: This is a follow up to my January 2019 post. I lowered my rating to one star since the dryer (DLEX5680) was repaired only to break again within 6 weeks. The dryer was serviced and our house dryer vent was cleaned as recommended before using the dryer. It worked wonderfully for 6 weeks and now have the same symptoms. There should be a recall on this dryer. Very frustrating.Original Review: I purchased the dryer in mid-2014. Worked well first 4 years... Broke with a common issue. The dryer stopped working without warning. It thinks its drying but the machine is not running or drum rotating. Evidently this is a common problem since the repair company knew the problem and the part to order without a visit. Its been 3 weeks so far dealing with the warranty company and now we have to wait for the part. I will follow up this review with the wait and repair time.

The front loading washer and dryer have a tendency to pull threads and tatter clothes. Have been unable to find any snags or loose parts in the machines, but it continues to tear up our clothes and linens. The machines are a year old and have just started doing this. May need to switch back to our old brands of machines. Went back to place of purchase and they shrugged their shoulders and said this is a recurring problem. Their suggestion was to call a tech and spend $250 for a service call.

I came home and smelled smoke, after a search finally found out why. Opened refrigerator to find the interior lights had not gone off when doors closed and melted the cover which was laying on food. Above the lights it is charred which was causing smoke. I am a state certified Fire Safety Inspector. How can this not be a fire hazard? All the reports I have read LG gives a generic explanation. Which is, our products are all tested and passed UL testing. Ive been a firefighter for over 30 years. If its smoking 100% chance its burning soon unless suppressed. LG model # LFX25960ST

I wanted to let everyone know that there is a class action lawsuit for the refrigerators with the light not going out. It has been settled. Our four-year-old refrigerator (LG Refrigerator Model No. LCF25760SW with French doors) is having ice maker problems too. There are no repairmen in our area. It leaked water out into the floor while we were at work and caused floor damage. I ordered another ice maker from someone that LG recommended. It still has problems. Home Depot is where I bought it, but I cant get them to give me a repairmans phone number either. I will never ever buy another LG product again as long as I live. If you live in the middle of nowhere, dont buy LG products! They are not worth the price at all or the trouble.

I have an LG smooth top self cleaning convection oven range. It is just one year old. After self cleaning the oven last night, the inside of the door, and window have a black film on them. This does not wipe off. I called LG, and they sent me cleaning instructions and told me to use oven cleaner! If this doesnt work, I will have to replace the door, but its not covered because it is one year old! I also purchased the extended coverage at Home Depot, BIG MISTAKE! Oh, thats not covered, only functionality items! I said, well, the self cleaning didnt function properly, and burned my oven door! They replied, oh, but the oven still works!!! Are you KIDDING me? Does anyone have any idea how to get this black film off of my oven door and window???

I purchased an LG refrigerator (Model LFX31925ST) on Nov. 25, 2011. On Feb. 10, 2012 (less than 3 months later), the refrigerator stopped working. I called LG for repair and they sent a repairman 5 days later who told me it was broke (no **) and he would have to order parts. They were ordered 5 days later. 2 days later, I called the repair service, Expert Appliance Repair and they said one of the parts was backordered with no ETA. They suggested I call LG again to see if I could get an ETA or a replacement. I did this, and after a lot of stonewalling, I was told I was out of luck that I would have to wait on parts and that there was no ETA. I now have a refrigerator that broke down after a couple of months and have currently gone 12 days with no refrigerator. Never mind the cost of lost food/frustration. LG is the worst company I have ever dealt with.

Worst mistake Ive made, buying LG refrigerator Model LFX25976ST French door, freezer on bottom and ice cube and water dispenser in the door. Within the first year the ice make was giving me problems and after numerous service calls and complaints, I finally had to pay to have it replaced. Now mind you, this the 7th year of owning this piece of crap. In not quite 7 years Ive four service calls, including one where I had to replace the intake valve for the water at the bottom rear of the refer. And another service charge and parts charge. Now its becoming a money pit. Here I am 4 months short of 7 years owning this refer. And the compressor goes bye bye, This time its a $65.00 service call to tell me that it would cost me another $1,569.00 to replace it. Now Ive had enough. Went out and bought a new refrigerator and am hopeful that its going to be a better experience than the piece of ** LG that I had! My recommendation is to never buy a LG product. The service tech was very happy, a five minute call and made $65.00 for it. He said the letters on the refrigerator should read GL in stead of LG standing GOOD LUCK and I believe he was right. Anyone that buys any LG Product deserves what they get.

I purchased my LG refrigerator in 2015, within one year the ice maker died. This is after they delivered it and set it up wrong and flooded my house doing a significant amount of water damage (weve paid for everything out of pocket). Now two years later, the compressor died. We have been trying since November to find a LG service provider in our area to fix it. Needless to say a month later LG tells us to find our own repairman and they will cover the part. This refrigerator is in my rental property and we had to purchase a second refrigerator for the tenants because its taken LG so much time to look for a service provider. We paid $2950 for the fridge, $200 for the ice maker, $11,000 in damages from the improper hookup, $800 for a second fridge, and now it will be $500 for the repairs (not including the $400 compressor). All these reviews are 100% accurate, stay away from LG products!!!

We have bought LG refrigerator in BEST BUY 14 months back and it stopped working. We have talk to LG but it does not worked out. The service folks is asking 275$ for repairs and the product quality is question mark now.