A stove in one of our cabins had to be replaced so I put my Whirlpool glass top in the cabin and purchased a new LG Range and Microwave for my house. 3 yrs + 1 month later my glass top broke; not covered by warranty of course. So after being shipped 2 damaged tops, a new one was installed for a mere $391.55. Had been cooking on Whirlpool glasstop for years so didnt realize you had to treat an LG with kid gloves. Less than 1 year later (now), and theres nothing in hell I could have done to cause this, the electronic start button wont work - just the start button - every other one works. We all now know only certain companies can work on LGs right. So serviceman came out, assessed the situation and it was exactly how I described it to them on the phone, had to order a new panel and will come back in 2 weeks to install. Panel arrived today in an extremely large box (box couldve held 24) - no padding, just a little paper and sliding around in the box. I have no idea if its still in working order or ruined by being slammed around. The exact model number of my range is listed under a recall notice. I sent them information and was told it was NOT one of those recalled even though the numbers matched. I will NEVER purchase another LG product. What bothers me is we have at least 10 LG TVs on the property so now I can wonder what will be happening to them. I truly believe LG started out with quality products; then when sales started to boom they decided to cheapen and thought the stupid consumers wouldnt catch on...JMO.

We purchased all new LG appliances for our new summer home. In our third year of use, our dishwasher began to error out with a 1E code and would shut down. We were able to restart it and it would complete its cycle. That worked for a short time and then it started to error out all of the time. We contacted LG and they told us to contact a repair service. We purchased a new part and that did not work, so LG sent us a new control panel. That did not work. We have taken the machine out and put back in, made sure it was level and it still did not work. We now have an immaculate dishwasher that does not work. Now within the last year, our numbers on our stove clock have been burning out one by one. LG does not stand by their products and had an oh well attitude. We will never purchase another LG product.

I purchased a two drawer LG refrigerator (LMX25981ST) in April 2010. In February 2013, the freezer stopped working. I called LG customer services and was put on hold several times for 5-7 minutes each time. Then I was given a phone number for an authorized service center (which it seems was nearly 200 miles away). When I called them, they said they could possibly send someone out the following week (I called on a Wednesday, they wanted me to wait until the following Tuesday). I couldn’t get an earlier time and really needed the refrigerator. And so, I called a local repairman who was able to come that day. He said there was a leak in the freon and that I needed to call LG back. When I reached someone at LG again the next morning, they tried to put me off for another 3-5 business days, which was unsatisfactory. I expressed that I could not be without a working refrigerator that long as I have medication and other needs that must be kept refrigerated. They were no help and seemed uncaring. Also, this was a very expensive refrigerator, and I was at a loss as to why I would be having this problem less than 3 years after I bought it. At the time I bought the refrigerator, I changed all my appliances to LG because I trusted the brand. I had a major problem with the gas stove and had to return it for another model, which also had problems and had to be serviced less than a year after the purchase. The LG microwave oven that I also bought at the same time had a problem with the door, but the service on the other 2 appliances had been so poor that I have been just living with the microwave problem. LG appliances look very nice on the showroom floor and in my kitchen, but that is where the nice stops. The appliances have not held up, and LG has not been helpful in resolving the issues. The customer service is very poor and that, along with the quality issues, would keep me from buying another LG appliance or recommending one to anybody. I have had nothing but problems, and they are ongoing.

I have purchased a LDG4315ST from Best Buy 1 month ago during a remodel. It has been installed for 4 days now and I get a random gas smell odor from it. I had my contractor check the lines and no leaks. It has a leak inside somewhere. Just randomly you will walk by and smell the faintest hint of gas. Of course since it sat in my garage for a month it cant go back to Best Buy. I bought a gas detector to put near the range. Perhaps I can get some help here for my $1500 bomb I just purchased.

We purchased a microhood at Menards on 04/16/2016. It was to replace a GE microwave which had been over the stove for a number of years. This LG microhood worked for 3 weeks and when I put vegetables in to reheat one day it just didnt heat. I talked to Menards and they said it was up to me to contact LG warranty issues. Trying to understand foreigners is extremely aggravating. Why doesnt anyone keep the jobs in the USA anymore? He had me unplug the microhood to reset it and when that didnt work, tried to find someone to repair it. He was unsuccessful finding a business to work on this product. So now I am stuck waiting for repair scheduling to contact me in a number of days. I need this microwave now! As far as I am concerned this company no longer exists. I am looking at having to purchase a new washer and kitchen range within the next little while and it will not be an LG. My husband works at a car manufacturer where hundreds of people work and we are going to make sure other employees are forewarned about this company. We certainly never expected to get less than a months use from an LG product.

Buyer Beware: We purchased an LG over the stove 2.0 Microwave middle of Nov 2019. After installation I turned the surface light of the microwave on. When I went back to put a dish in the microwave I found it to be extremely hot inside. We had not used the microwave nor the stove below to generate such heat. We turned off the surface light & checked the interior of the microwave it had cooled down. We then put a thermometer inside the microwave & turned the surface light back on to check if the light itself created the heat. In less than 1/2 hr the interior of the microwave heated to 117 F degrees. When we turned off the light the microwave was cool. We then called LG to alert them to our experience. The rep first hinted that it could be an electrical problem with our home. I explained our kitchen had been recently updated including all the electrical which was inspected by our local county inspector. They then sent a service tech out to examine the microwave. LG technical support told the service tech not to touch the microwave. They issued us a Claim number & an internal Bulletin about the problem. The tech told us we had to replace the light bulb ourselves despite it being new & under warranty. My husband is an electrician as well his friend who is a master electrician. They both researched the model. LG changed from the earlier model a 30 WATT incandescent light bulb to a 50 WATT Halogen light bulb in the same lighting compartment & model. The hole for the 30 WATT incandescent light bulb is still in the compartment & next to it is the newly added 50 WATT Halogen light bulb. IT sits just below the microwave box with absolutely NO VENTILATION. We were advised to notify our States Attorneys Office as well the BBB. We alerted the store we purchased it from to check the models they have on the floor & beware of the problem. Had we just turned on the surface light & left our home I cant imagine the outcome. If youre seeking to purchase a new LG microwave first check what type of surface light bulb the microwave is equipped with before you purchase it. LG obviously has no solution or will back their warranty on a less than one month old microwave.

The washing machine is making strange (not normal noises). We called a private service company and their tech said the tub is out of round and replacing that, with the other things that are bad causing this problem, would require two technicians and cost between $800 and $1,000. Please help.

LG LSC26905TT not cooling. The LG rep, Abes Appliance Repair, says faulty compressor. The fridge is 4 years old, 7 years warranty. LG will not replace because we have lost the receipt. Abes wants $500 to fix it plus the cost of a new compressor. The fridge cost over $2000, stainless! We also bought a new stainless range, also faulty. The largest ring stays one all the time, fire risk. The microwave glass fell out of the door! I fixed it with a small screw. The dishwasher is okay because we never use it. All appliances were bought at the same time. I am very disappointed. This is junk.

Looks great and working perfectly so far. Only complaint is no interior light while cooking. But I guess that’s actually a good thing! Is beautiful and installation was easy. Very pleased with our new LG over range microwave.

Brand new LG electric range model LRE30453SB. First time using the oven, smoke billowed from the oven vent after about 5 minutes of preheating. There was some cracking noises heard, about 4 or 5 of them prior to the smoke release. The convection fan may have been on as the button was hit, but the fan indicator never illuminated on the display. Im returning it to the store and staying away from LG.

We bought a house with built-in LG double wall ovens. They were inspected prior to our purchase and worked fine. We decided to use the self-clean mode on the upper unit that is built in to the appliance and what a huge mistake that was! The electronic touch screen went blank, the door locked shut, and the oven heated up to some insane temperature that had us concerned the unit would catch the wood enclosure the ovens were built into on fire. The self-clean took over 5 hours to complete and the upper oven has not worked since. I went online to see if I could figure out what happened and saw that this is a very common complaint about LG ovens. So, I contacted LG to file a claim and they refused to acknowledge the issue and said they would not warranty the appliance because our purchase contract didnt specifically call out the serial and model numbers of the BUILT IN UNIT. They had no concern about the fire hazard created by using the self-clean feature on the unit and no offer to inspect or correct the damage (that seems to be a regular occurrence) caused by using their appliances self-clean feature. LG offers both a shoddy appliance and a shoddy customer service experience. I will not be purchasing another LG product.

We bought a wonderful french door stainless LG frig with all the features we wanted. Twice we woke up and the fridge temperature was above 45F. We thought that we left a door open or the power had gone out. On the third time - with water everywhere in the kitchen and the interior temperature above 50F we called LG and asked for repair. The fridge is less than 15 months old and we paid $2975. It took most of the day to get through all of the automated phone questions, when we finally spoke to a person they said that they would arrange for a repair company to contact us. That took 3 days before we heard from a company (who gets 1 star reviews on yelp) and it took more than a week for them to schedule a repair person who confirmed what LG told them needed to be done. It has been more than 3 weeks and we still do not have our refrigerator repaired. We have had 3 canceled repair appointments and one that did not show up. LG needs to do better than this. We purchased the top of the line refrigerator - this is our third LG fridge and two of them have had problems but their lack of response for repair is unbelievable. We actually got a call from them asking about our customer service experience - how about terrible? We are living out of an ice chest and all of our food has been ruined 3 times. And we still do not have a working fridge.

After reading the reviews here, I realize I am not alone. We bought our LG oven prior to buying the LG dishwasher.... a few years apart. Initially, I did not have any real problems with the stove/oven EXCEPT that the control panel cracked shortly after we got it, like a month. Fine, everything else was working. We let it go. BUT, now we are having serious issues & of course, they all came to the surface right before this holiday season. Just before Thanksgiving, the stovetop burner would not turn off. I thought it was just my husband being an idiot as he was rushing out of the house making a Jambalaya for the Giants’ pregame tailgate. However, it turns out he wasnt making it up.... It was hot for a long time and would not turn off. HS, hot surface, was the code but the burner was glowing bright red as if it were on HIGH. Took forever to clean that pan. My Le Creuset no less. Then after that, the oven started burning everything and cooking things funny. Burnt on the outside and mushy, undercooked on the inside. Last night, I tried again to use oven.... F-9 error came up. I turned it on and off. Yes, that was my solution in the moment. Now I see that the ovens with that specific warning are a SERIOUS FIRE HAZARD. The ovens catch fire from the malfunctions according to other reviewers. This is shocking and a real issue. I have 3 kids. Honestly, I cant believe Home Depot carries LG after reading all these other accounts of LG breaking down & just not working.So, no holiday cookies or turkey this holiday season b/c my oven that is LESS than 4 years old malfunctioned & is a piece of crap!!!!!!! No food memories with my kids that you daydream about, look forward to with holidays approaching. Nope! Hopes and dreams dashed by LG. And forget about getting a repairperson to come to work on LG. I called several places in the area, and they practically hung up on me when I said I had an LG. As the previous reviewers noted, repair must be done by certified LG contractor.Finally had Ultra Wiz (recommended through LG consumer support) came to take care of the LG dishwasher, which I stupidly bought not realizing LG sucks. The LG dishwasher is quite possibly the worst dishwasher I have ever had. Pretty much had problems with it after 6 months. Within 18 months now, I have had the dishwasher serviced 3x. Ridiculous. As I write this, I am on hold with LG begging for a refund for the stove but that will probably only happen when hell freezes over. Nope, as usual... They say I have to pay for repair and then my case will be presented for evaluation by said mystery higher up. So, I have to spend more money on junky LG product to even get consideration for a refund.... I would take half of what I spent on the stove at this point and put it towards a product that actually works.The only reason I am not stark raving mad is b/c we are about to renovate our current kitchen, and I am getting new appliances anyway. BUT STILL LG is horrid. Never again will I recommend, let alone, buy another single LG product. NEVER. I wish we could ban together and sue LG. Btw, the CEO Bon-Joon Koo is worth 840 million! No wonder he looks so happy in all the photos.

We purchased our LG linear compressor refrigerator 3 years ago along with a LG gas stove with double ovens. Last year the ice maker broke and the upper oven igniter went out. Now the compressor has gone out on the fridge. It leaked water all over my hardwood floors. Of course everything is out of warranty. Im so disgusted with LG. These appliances were part of a kitchen renovation from Home Depot. Never, ever again!!! My husband was able to fix the oven, but after reading all the negative comments, we are buying a new fridge and tossing the LG. Enough is enough. I hope the class action lawsuit in Illinois is successful.

It looks nice. I dont ever use convection. The blue color inside oven is pretty but I can’t put foil on it for unknown reason. When I put foil on the bottom rack to prevent drips from falling to the oven surface I think it interferes with the bottom of pizza or bread getting browned. I use a cooktop cleaner everyday on the glass top. The settings are digital. The light on the stove is blue and the matching microwave light is green. I wish that they were both blue.

I bought one microwave oven from Saudia, Riyadh since more than one year, then sent it to Egypt and it was working fine. But suddenly the buttons was not working fine so I called LG/Egypt, telephone number 19960 to come and check, but when they came to know that I bought it from Saudia they said, We are not responsible, as per instructions from LG. I told them that this is international company and brand name but unfortunately they refused... Now pls advise how can I solve this issue through any other channel in Egypt. My address in Egypt Giza **. By the way I have many LG product from Saudia - direct drive washing machine. Appreciate your understanding and support.

I have purchased a single door fridge from R.K. distributors on 24.08.2014. My fridge is doing different type of noise which is unavoidable. I contact to helpline & they told me that if there is no fault in your fridge you have to pay technician visit charge either your fridge is in warranty. They also told that your fridge is required 220 volts constantly but at the top of your product there is a sticker indicating the voltage range 135-290. I got a number from your service centre of Ms. ** contact no. is ** who talked with me very rudely. Your area manager is well behaved. I cannot understand that if my fridge is under warranty and having no fault why you are demanding service charge for the visit?

Ive cleaned houses for 14 years and use a lot of different appliances, vacuums, cleaning equipment and supplies. This particular microwave has broken twice. I spray the outside very lightly to clean the stainless and wipe down to a shine. The moisture somehow gets into the panel on the bottom of the oven and it stops working. So frustrating! Not a good design. LG MODEL NUMBER LMVM2055ST.

The LG Model LDE4413ST could have burned down my house! The knobs are way too sensitive, so whenever anyone brushes past them, even slightly and without the knob pushed in, the stove top turns on and you wouldnt even notice until its too late. Very dangerous. Someone else in my family has a gas LG range and this happens to them all the time as well, so I wouldnt be surprised if a lot of other people have this issue. We put in a complaint with LG with pictures of the damage. Tim, whom my husband spoke with on the phone, told us This wasnt your fault. Well take care of it. Now, LG is telling us our home insurance has to cover it and they wont do anything about it. I have reported LG to saferproducts.gov and Im looking into filing a class action suit.

We had a kitchen remodel in November 2009, we purchased all LG appliances. My LG convection oven has been serviced 3 times for the same exact problem. Error: F-9, the thermostat will not heat the oven. Obviously there is a problem with the oven and it should be replaced. The model cost over $1800.00, and I thought that LG stood behind their product. The oven (wall unit) is just 2 years old. I also have an LG dishwasher, which was serviced because the motor went out the first year.

I bought LG gas oven -LD64313st and now all 5 knobs on front of appliance are melted probably from heat from upper oven. What kind of thought went into a design that places cheap plastic knobs over a heat source and expects them to remain intact. I read in a previous review that LG charges $55 for each CHEAPLY made and poorly designed Knob... Done with LG...I too will buy American from now on....

The knobs are not safe just brushing against them just as other reviewers have said and you have gas leaking into your home-no safety lock position. The oven warms up to 500 degrees no matter where you set the temperature, I have burnt everything I put into this oven as I cannot calibrate to get a correct 350 degree which is at where most baking is done! There must be some website or news outlet to alert the public of this piece of junk produced by LG. Will not be buying nor recommending any product made by LG. I will be putting this on our Nextdoor website as there are lots of homes here in upper $$ that are buying and replacing appliances in their homes!

I purchased the LG 6.3 cu ft self clean oven in black stainless. 12 months in (even though I baby it and am very careful) the paint is chipping off. Now 1 month later the fan motor growls every time I use the oven. I called LG and asked if they would cover the repair simply because it is so very recently out of warranty. No. No chance. $125 to have a technician assess it and then whatever the parts and labor are to repair it. If the product is only designed to last 13 months perhaps it should be cheaper than $1100. I have used it approximately 300 times for about an hour max each time. So 300 hours of use should be all you should expect.

I bought this oven not even 2 years ago. It is absolutely true the turn when you reach over it or if you brush against it when cleaning it. But my main problem I noticed yesterday the paint is peeling off along the edges. What the hell! I spent a lot of money. I Dont even use it every day, maybe 2 3 tops. Also if you think it is smudge proof yah right. I bought the fridge dishwasher stove, they smudge worse than any product I have seen.

Oven started smoking from back side close to the wall. Smelt and looked like it could be burning from inside the back of unit. Called LG on Oct 10th. LG sent repair company on Oct 19th, repair men said they had never seen anything like this before. It appeared that the underbelly of the stove had melted something that they could not repair and thought LG would end up replacing the unit. After several calls to LG and them promising to keep in touch by several departments from first call to report the issue to elevated with executive to liability am told the warranty had been voided due to us extinguishing the potential fire in our kitchen. Today is November 12th. Was promised another call on November 9th. Again no response on side of LG.

We purchased a brand new LG stove/oven in 2014. The control panel started giving us issues about a month ago (27 January 2016). We reported the issue to LG customer service and they offered an extended warranty for about $275.00. We purchased it and their repair representative arrived at our home. He verified that this was an LG product by model and serial number, and confirmed that the stove/oven was produced in 2013. He then said that he didnt have the required parts to perform the repair, and that LG no longer makes the parts. Since then, LG wont fix their own product because we dont have the initial purchase receipt. We have been arguing with so called LG executive services ever since. Ultimately, this is an LG product, LG took our money for the extended warranty, and they are incapable of fixing their own product. Is this fraud?

I wrote a review earlier about how the burner on the stove turns on if you brush up against the knobs. It does this without you even being aware and the next thing you know the ** house is burning down. This happened 3 different times and luckily I was still in the house when this happened. One time I was getting ready for work and had my dinner packed in a nylon bag and just before I left for work I heard something sizzling in the kitchen and the whole ** bag was on fire. Not happy about this ** at all. Anyway I left one of these reviews earlier asking for advice on what I could do about the situation since LG does not give a ** about these problems according to other reviews. But since my last review a couple of hours ago I went to church and then came home to cook dinner and I realized the only solution to my problem with this hazardous ** stove that cost about $1,700 if you pay full price is to remove the knobs and keep them off at all times and only use them while you are cooking. I now keep them in a bowl on top of the stove and my mind will be at ease especially when I’m not at home. In one review the ** dog turned the stove on while the people were away. LG gives not one ** about this problem. I hope this helps someone else who is at wits end. Good luck.

Ive had this LG model LMV1683ST microwave under 2 years. I had my house remodeled by a contractor and spent $13,000 for new appliances. They choose LG for Refrigerator dishwasher stove and microwave. Then after 2 years later it suddenly started to making sparks and flames from one of the shelf hooks in the microwave started. If hadn’t been there in time, it had all the makings of a major catastrophe and burning down my home. I removed the metal shelf thinking that was the issue, but it was not. It happened again, and this time I unplugged the unit, and Im at the point of removing it from my wall and tossing in trash. When it comes to LG customer support or Technical support even executive services they’re useless. I’ve been trying now for weeks to get this resolved and get a replacement but as of yet there’s no resolution sight. I don’t trust this unit even if it’s repaired. Microwaves are not supposed suddenly burst into flames. I asked customer support if they would want this defective unit their home. Reply no. So then they’re saying it’s ok for a consumer to have it their home and risk harm to their family. As stated before. LG says their initials stand for Lifes Good. Should be Looking Grievous. Or LNG Life’s Not Good.

Oven heats unevenly. Have to rotate food during cooking to ensure even browning. Discovered today that “easy clean” is not the same as self-clean. The easy clean feature is absolutely worthless, like trying to clean grease with lukewarm water. There is no self-clean option on this oven. I definitely should have done my research before purchasing!!! Biggest regret of my kitchen remodel.

I’ve had the problem with knobs of the range turning on when you lean against them. I searched for a solution for last two years, even on this forum. I finally found it. There is a LOCKOUT function, located on the “LOWER clear/off” pad. Hold for 3 seconds and it locks ovens and burners! Press for 3 seconds and it unlocks. Very easy and it makes this range safe again. I hope the people who posted this problem before see this.

I bought an LWD3081ST double wall oven. The thermostat faulted twice in past year. I paid $7.00 for its part and would cost several hundred to service. Obviously, the design has flaws and I got no service from LG. Their customer service is rude and unhelpful. There are no return calls despite complaint. This oven cost $3,000 and company doesnt stand by product.

I really loved this refrigerator (LMXS30776S), lots of space, extra drawer for drinks, and the black stainless steel. We bought it 5/22/16, and the compressor went out on 6/29/18... we bought the extended warranty (thru HH Gregg). They had someone out 7/3 who said they werent qualified to fix the compressor, and another company stood us up altogether. After hours spent on hold, and the warranty company saying its now in a diff department... I ended up live chatting with LG who gave me a list of their approved companies - out of 6 I finally have someone coming out to hopefully fix the compressor on 7/20. We paid $3461 (tax & warranty included) for this beautiful piece of worthless metal! I understand things break, but I think its strange that some companies refuse to work on LG refrigerators or arent qualified. I would never recommend this refrigerator.

I purchased an LG LRE30451 In 2006. No problems until recently. The stove would not turn off. You had to either be able to 1. Pull the electrical cord from the wall or 2. Turn off the circuit breaker to get it to turn off. At that time I was not aware of the recall on the stove. The next day, you would get burners that would not come on or you could not control the temperature. I found that there is a factory recall for these ranges for this very problem and that they are a fire hazard. I contacted LG and they told me that it would be 3 to 5 business days for them to get back to me. (Meanwhile you can not to use the stove because of the fire hazard). On the 5th day afternoon, still no contact so I called them. I was told that there were no notes in my file and that they would get someone on it immediately. After numerous calls back and forth I was told they made me an appointment for repair. This was 2 weeks out. They did not even check to see if I was available or not and could not give me time. I asked for the number for the repair facility they made the appointment with and after several calls back to LG they gave me a good number. This repair facility A & E Factory Service stated that they only do service in my area on Thursday and Friday. Someone had to be home from 8 am to 5 pm. Do they not realize people have to work? When I told them no one would be home, they suggested I contact LG to get someone else. Thus yet another call to LG. I was told they could do nothing else that this was the only repair facility in my area. I told them this was unacceptable and I wanted to speak to a supervisor.Well they put a guy named Cortell on the phone. This was as useless as the last bunch I spoke with. He proceeds to tell me that basically it was not his problem I was not available and that they could start the whole process over looking for a different repair facility. Now, I was already told, This was the only repair facility in my area. When I advised him of what I was told prior he stated that I was told incorrect information. I asked how long it would take and he said just to locate a facility was another 3 to 5 days. You’re kidding right. Remember, cannot use the stove due to the fire hazard... When I asked him if LG was going to pay for my husband and I to eat out he stated no. When I told him I would continue to use the stove and if my house burns down it will be LGs problem. He then told me if I continued to use the stove knowing it is defective, it would be on me not them. Needless to say, they expect me to go approximately 1 month without cooking! When I told him they could just replace the stove he stated, We are not going to do that, your model is from 2006. Now just like other people stated you normally have a stove that lasts 20 years before it goes bad. LG products do not last and when you do have an issue their customer service is horrible and they do not care! I am still waiting for the second round to start.

Every single item in my kitchen is an LG appliance. Stove, microwave, refrigerator. I have had this electric stove since 2006. Its still going strong. That says it all in my choice of LG. I strongly believe that LG is a reputable company and it stands by their products...and they are dependable (appliances).

Cancer Warning for using this stove or oven. This oven/Stove was just installed yesterday. After reading the reviews Im scared to even turn it on. On top of that there is a Cancer warning sticker on the oven door for using this product. This concerns me as I am already a three time cancer survivor!!! I have a screen shot but not knowing how to upload the screen shot to this review. Im horribly afraid that this stove will catch fire if I use it, also, after reading the reviews and debating if to turn the circuit breaker off instead. On top of that reading the easy clean does not work and actually causes more issues. Im so unhappy about this.

Bought a LG dishwasher from Pacific store inside of Best Buy store in Tampa, Florida last Nov 28, 2014. Even after reading the reviews, stating that the machine left a stranger smell, didnt clean well... I was not totally convinced. :-( BIG MISTAKE!!! REVIEWS - BELIEVE THEM - Yes, the machine is not good AT ALL. The machine is not used too much, but after few month... the smell that was coming from it was incredible disgusting!!! It looks like something had died inside (let me make clear, I do rinse all dishes before I put them inside of the dish washer). Glasses started getting to be white. Plates I could feel there were something being left on them, they do not dry completely. After few months I got 2 guests in my home and the machine got to be used every day... OMG - then I really could see the damage - I finally decided to call for service after 10 month.CUSTOMER SERVICE - part 2. When I called the LG, they said they could only find me by my phone number, but they did not found me. I called the store I bought it from - Pacific inside Best Buy, they said ONLY by phone number, I gave them, but they would not find me over the phone. So I walked to the store with my phone bill on my hand. THEN THEY FOUND ME.All this took me another month to deal with. Now I am on the 11 month of my warranty, my time is running out (which Best Buy can find you by whatever info you give them)... Best Buy manager step in, apologize and ask the manager of Pacific to make an appointment for service call for me. Yes, they did, but today I was waiting from 8 a.m to 12 pm and nobody show up. I called the company, and they said, they dont service my area. So I said, What? So, after me spending all morning waiting, and not going to work, you dont come? They said they had called LG, and told them they dont service this area, and LG should had given my schedule to another company.I called LG again... LG said I apologize... someone else can go to your home on Wed. I said, I cant not go to work on Wed. They said, Well, Advance Tech Service, did not tell us that they did not service your area. We cannot do anything. So I said, Well, again, its me, the consumer who gets in the middle of Best Buy, Pacific, LG, and Advance Tech Service... No one wants to take responsibility for the mistake, for my pay day that I didnt make. The LG manager hang up on my face. Its rude, cruel and not right. The only thing I want is a machine that work properly and well, and someone responsible the mistake. LG and customer service - VERY BAD - DO not buy from them or from Pacific.Updated on 11/12/2015: OMG - the LG service man came to my home yesterday. After showing him my machine, how dirty my dishes were, stainless steel full of white soap, cups of coffee with all the coffee inside, I told about the terrible smell that would come out between washes, showed my cabinet that had some type of damaged on the side due to moisture... He couldnt find anything wrong with it. He said the only problem was You have to turn your faucet to hot water to a 120 degrees before turning the dish washer on. This is the problem with your machine... He even suggested that I would install a heater under my sink!?! I have lived in this house for 16 years, and I have had only one dishwasher before, which basically broke after enough use, and always worked perfect. What is he talking about?!?! Please help!!! Its under warranty and do not want to fix it.

Oven window shattered on first time self clean use. Since oven is brand-new this is bad in and of itself. Dangerous! Technician has not been out yet. Will post update. Telephone scheduler warned us that, although we are in warranty period, if we ignored error messages, or misused oven, we may be liable for cost of new door! What? Are they sending out ovens so dangerous that you have to be credentialed to use them?

I purchased a fridge and a gas ranger from LG buy American just a little over a year ago. And immediately after, the range burners control knobs started cracking and falling. The fridge rubber gaskets on the door started to come off. The parts are very expensive and do not correct the original defects in the product. I am ashamed of these products, and I will not recommend it to anyone. LG, shame on you.

Barbara of Mountain View, NY, I couldnt agree with you more. I also had to deal with Willie at LG! The stove was part of my kitchen remodel. Within its first year, the entire motherboard had to be replaced only after they tried to replace a segment of the board only. While the repairman is installing the new board, he notices the oven door has unnoticeably come out of its frame at the bottom and decides to tighten it and alert us to that fact. In its 3rd year, while baking, all we heard from the next room was glass exploding then glass raining onto my new hardwood floor. After picking up our jaws in disbelief, we quickly snapped several pics of the damage and sent it to LG along with the original sales receipt. At first they wouldnt pay for an investigator to come out but then did so. The investigator turned out to be some subcontractor Joe Schmo who took 2 pics and then left only for Willie to tell me that the board had decided that this was not the fault of the stove but mine! We were left just completely disgusted by their demeanor and their so-called internal investigation with their engineers, not to mention their lack of concern that anyone could have been hurt. So LG products of any sort are now on our boycott list.

I bought LG range LSE4611 costing me over $1400 dollars. Not even done paying payments on it. It melted away like plastic on fire. We had a pot of water on it. Somehow the heating element malfunctioned and melt the glass top. It seems as this range has no safeties. Don’t waste your money on this brand.

This was the number one rated range on several different websites so I thought Id found a winner. Ive had nothing but problems since the day this was delivered and the worst part is that LG has the WORST customer service department I have ever had to deal with. A recent chat representative even wrote that she will go one step a time for me reading from the manual. I have a masters degree in nursing, I can read directions! The stove comes set up for natural gas and it took 2 technicians almost 2 hours to get this set up and installed. Cost me an additional $320 and yes, these were experienced technicians from a reputable company, but very little is known about this model. First issue was that the ultraheat burner would not ignite and had a flare up issue when it did. I had to get approval from LG for a service call and again, even the company of their choice knew very little about this stove. He had to call LG for help from there who talked him through the repair. The upper oven was burning just about everything I tried to bake so I asked him to check that. The oven was set at 350 and his professional digital external thermometer was reading 425 degrees AFTER the preheat cycle and took forever to come anywhere near 350 degrees.The instructions tell you how to adjust the oven temps, but the (+) does not appear on the digital display, as stated in the manual, so you have no idea if the adjustments your making are even effective! After burning lots and lots of food, I finally got the oven to semi work. I put a high quality thermometer in the oven and it was all over the place 300-425 degrees during the baking cycle. Now lets talk about the lower oven. From day one there was a terrible odor which I was told was just from it being new. Again, it burned just about everything I put in so I started playing with the adjustment feature. It got to a point where some rolls were golden brown on top, but the bottoms were barely done, but at least they werent burnt! Not to mention that this thing sounds like you have a jet engine running in your kitchen! Now, heres the real kicker. This morning I opened the lower oven to move the rack and the entire inside was black, covered in soot (see photo of rag I used to wipe just the bottom). I tried to call LG but they refused to let me speak to the technical department to see if this was normal for a new oven or if I needed yet another service call. I was told this department only speaks to other technicians. I called Lowes and this piece of junk will be on its way back to the store later this week. Thank heaven I purchased it from Lowes, at least someone stands behind the products they sell.

7 years ago (nov 2007) we bought a top of the line LG front loading washer dryer pair on sale for $2936.40 (TROMM STEAM HM2688HWM).. Though never really happy with the cleaning performance -- especially on towels and bedding we finally compromised on using bleach and oxy clean on everything to increase the cleaning efficiency, always used steam, and sent everything else out. Our laundry bill is about $200 a month for a family of three. Additionally we have had to cut back on load size as it doesnt do a good job cleaning if loaded up to anywhere near capacity.Like disappointed we also did a lot of research different brands and found LG was very highly-rated. Obviously they dont include the total life cycle reviews as the feedback on LG would be enough to scare you off ever buying one. LG has failed to take notice of and correct some serious design flaws with their washer and now we have a machine that cannot be fixed because the aluminum door hinges (attached with steel screws to the steel frame) are so corroded from leakage from the additive drawer that after 4 hours the service guy was unable to remove the 6 screws using hand tools, rust sprays, and impact drivers. He just left after letting us know its un-repairable”. The response from LG-- THEY will send an LG technician -- sorry LG wouldnt provide us a contact number -- so no idea what firm -- if its different than the licensed guys they sent last time? To re-assess the licensed LG service guys finding -- at the cost of another $89 USD payable once again by me. After which if he is unable to remove the door hinges we will get a review from second level (see comments disappointed and others on successful outcome from second level -- e.g. slim and None).As an Engineer and vintage car guy, I could potentially drill out the corroded screws holding the door hinges in place and then use larger metal screws with an LG replacement hinge but that is a big job and may not succeed using OEM equipment. The root cause of the corrosion is clearly due to the gap between the additive tray housing and the front plastic cover allowing leakage from the tray to pour down on the hinges, and sheet metal causing rust, corrosion and other issues like Mould/ Mold and mildew in areas you cant really get in to clean or dry out. Frankly its a poor design and has been for some time, the 2014 units have the same flaw.The service folks I polled said the best fix would be to run a bead of silicon on the gap between tray housing and front panel.. would have been good to know 6 years ago. Actually what they said was never buy LG washers as they are prone to problems -- though the service manager said it keep them very busy. How LG CANNOT notice is a mystery. This problem and other design issues for LG washers have been covered on so many blogs and complaint bulletin boards. Perhaps the design team in Korea ignores English postings or is so worried about their war with Samsung that they cant be bothered about consumers and life cycle reliability or even simple fixes like the silicon in the gap. .Be warned when measuring cleaning, these Review labs use much different yardsticks than the rest of us... this is power per cycle with little real world understanding of what clean means to consumers. When you have to wash things twice or more, triple the chemical additives, and use smaller than typical loads to get things clean and avoid mildewy smells in fresh towels there isnt really any savings. Wonder if there is a back door arrangement with the guys (Proctor Gamble others) who make washing additives, as it certainly requires much more additives than any top loader I have had all in the name of HE-High efficiency.Who wants to be flooded out of their second floor laundry room by door leaks. Now I know why in Europe they always had the washer in the bathroom -- oh yeah a floor drain!! Foolishly I thought that sold in America they would have fixed some of the hereditary issues from Europe.. Not really! If you dont mind giving your clothes two washings loaded up with chemicals, having to introduce scent additives in both washer and dryer with sheets and tablets, and the inevitable quadruple maintenance and cleaning, then looks like LG front loaders are for you! Though for my mind all the savings in electricity go out the window when compared to redundant cycles, massive chemical and additive costs, and excessive maintenance.. HE seems a little more like HYPED (false) ECONOMY than high efficiency..WE WILL SEE IF LG REPLACE THE MACHINE AS SUGGESTED BY THE LADY FROM MANILA THAT ANSWERS THE 24 HOUR SERVICE LINE. . BUT LIKE DISAPPOINTED IM NOT EXPECTING MUCH. Nor should you!

I am having the same issue as everybody else with defective gas range knobs that break due to the internal plastics. Replacements knobs from LG similarly break within days or weeks due to the same defect. They have refused to issue a recall or even a bulletin despite thousands of complaints by consumers. I have started a petition calling for a recall on Change.org. You can also report this to the US consumer product safety commission: Saferproducts.gov.

Purchased a LG microwave and in less than one year, it stopped working. Called the LG customer service line and was told that the microwave does not have any warranty. After I do some research, I decided to change the oven light and the microwave started working again but this time for only one week. This is the worst appliance I ever had. And after just one year, I have to invest another $600 to get a new microwave, but I will make sure not to get an LG again.

Bought a stainless steel side by side refrigerator yesterday. It was delivered today. When I bought it, the sales person did not tell me the sides were gray. I thought it would be black with the s/s front. I was not present when they brought it to my house, my husband was. I had also bought a LG s/s electric stove. It is black with the s/s front. The fridge does not match because of the light gray sides. To return the stove even though it had been in my house for 4 hours cost me 157.00 in restocking fees. I ended up buying a Kenmore s/s with black sides. I think LG has gone wrong with having their refrigerators only with Light gray sides. Its suppose to be the latest thing. Its ugly!!!

I am SOOO disappointed with my LG experience. We have a refrigerator, oven, dishwasher, washer and dryer. We have had problems with ALL of them, but the worst with the fridge and oven. We even have trouble with our LG Tv and Blu-ray player! I thought we made a smart decision with choosing LG 7 years ago, because they were the latest technology and trend. My best friend had bought all LG the year before and was happy with it. But then the problems start (even with her). I have way too much to say if I speak of all the products, so I will focus on the fridge. The fridge stopped cooling with no warning whatsoever when it was 4 years old. We had to scramble to get a couple coolers with ice to save all our groceries.I called LG but they wanted to charge an outrageous amount just for the service call, about $80 and they said that doesnt include fixing it. So if their estimate would be too high and I would want to go with someone else, they still get $80. So I called a local company who specializes in LG. Their service fee was only $25. They came out and said it was either the compressor or a relay. If it is the compressor, it would be about $800, which is half the price of my $1600 fridge. Thankfully it was the relay, which was $125. But they can only guarantee the part for one year. Worst of all, they didnt have the part on hand and had to order it. We lived with no fridge, out of a cooler, for 3 weeks!Sure enough, 2 years later, same thing happens right when we return from vacation. Thank God it didnt happen while we were away! So once again, everything is melting and we have to scramble to save the food. This time they put a stronger relay, so it was $150, plus the $25 service fee, and they happened to have it, so the silver lining was we only lived out of a cooler for two days. But the tech said the compressor is extremely weak and I am lucky if I get another year or two max out of the fridge before it dies. At that point the fridge was only 6 and a half years old!! I simply dont have the energy to fight with LG because of all the bad reviews I see on the customer service. So I want to warn all the consumers out there to prevent this from happening to them. Choose another brand.On a side note, my stove/oven stopped working 6 weeks after the fridge went out the first time. Great timing lol. The digital panel stopped working after the numbers started fading months before. Well, because its digital, you cant turn anything on. I wish I still had the old school one with the knobs because the digital panel cost $250! Thats half the price of the oven. And of course only one year guarantee on the part. Thankfully, its been almost three years and so far so good. But if it happens again, I dont want to invest that much again into this piece of junk. How can LG be okay with doing business this way?! And of course this stuff happens once its out of warranty.We live paycheck to paycheck, so when this stuff happens, it really hurts us. We thought investing in high end products would pay off in the end, but we worked hard to pay off over $5,000 over a few years and got screwed :-(. I did not get extended warranties because I believe if the company makes good products I shouldnt need to. What happened to products lasting?? I sound like my mother lol but they really dont make things with pride, like they used to. Her 20 year old fridge is still going strong! If LG sees this, they should offer me some kind of credit out of good faith, but I have low expectations. At least I can warn the innocent consumers who work hard for their money.

I purchased my washer 7/17/2014. On or about 3 weeks ago I noticed a little puddle of water on the floor. I didnt think much about it, then the next day I was washing a load of clothes, and the little puddle became a flood. I called Lowes, Moreno Valley, California where I purchased the machine, and told my salesperson what had happened. he stated, Lets just bring out a new one. That sounded like a good idea since the machine was less than 2 months old. Then I was told, We have to have a tech come out and see what the problem is, before we can do an exchange. Ok, well the tech was scheduled for the next week. I work, so I had to arrange for someone to be at my house for the tech. (in the meantime - Lowes did send out a loaner machine, I have to do laundry. So the tech came out, and because the machine was not hooked up, he said he couldnt do anything and Lowes would have to have someone come and put the washer back in the laundry room. I called and spoke with my salesperson. So now they are going to send another tech out and will have their people come and hook up the washer.The men that came out and took the loaner away and put my washer in the laundry room, managed to put a scratch on the front of my washer. The next day the tech arrives, he tells me there is a hole in the pump, and he will have to order the part. I call Lowes, and am once again told that they will send out a loaner until my washer can be repaired, so here it is Friday 3 weeks later, no washer, and told that Lowes will have someone come out and paint the scratch. First the manager said he would knock of 10% of what I paid for the machine. Is he crazy? I had a new machine, looks like a used one. My complaint is with both LG and Lowes. Both places have given me the runaround, and the worst customer service.

Since I bought the unit in October of 2015 I have had nothing but issues with it. After installation the convection fan was hitting the unit causing a loud scratching noise. LG sent me a different blade which wasnt even the right one. Had to wait another week to get a new blade sent. Now the machine will not preheat. Does not show an error message. It just shuts off and sings a nice happy tune to let me know the unit is a piece of crap. I would not recommend this stove to anyone. If I could return it I would. Customer care is anxious to help you out by charging you $380.00 and a wait of 2 weeks to repair. I have a family of 4 and without a stove its hard to cook food. They didnt seem to care just offered me another option for 265.00 with the same waiting period.

The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

I have owned my stove for two years. Food has to be turned because it heats in the back too much. The water cleaning system is a joke. This has put me back sixty years. I am trying to clean by hand which is almost impossible because of the porcelain interior.

I purchased a fridge 12/19/16 from Home Depot with delivery for 1/5/16. Once fridge came in and they opened the box it had a dent which I had been told to not accept (Youd think they check them before leaving warehouse as it wasnt caused bringing it in). Called customer service and could not be compensated nor will they make arrangements to schedule a quicker delivery (as 1/17/16 was next available). It was also very frustrating as my husband had taken a day off to attend to this and not only did he wait for nothing I waited over 40 minutes to get an answer. Im not sure what kind of business LG runs but one thing I do know is that I will never purchase a product from them again. They must be out of their minds to think I will wait a month to receive a refrigerator to replace my broken one.

I purchased this Ceramic-Glass Radiant Cooktop on March 2, 2016. On July 7, 2016 called LG due to the front part of stove top would no longer lay flat. They sent a service person out July 8th and he stated that it was cosmetic and therefore it was not covered on the warranty. I stated to the service department that clearly this was a defect in the manufacturing of this appliance. At no prevail LG refused to repair my stove and hung up. The email sent only listed the company name which is East Electronics and their # 757-753-2907.

We purchased a brand new LG washer and dryer in May 2013. Last week the washer stopped working and gave us an OE error. After the repairman came yesterday (Tuesday), we have to wait ANOTHER week for pump that was broken. I have been to the laundromat this morning to the tune of $20 to wash and dry clothes, not to mention the time wasted sitting there. These are precisely the reasons why we wanted a reliable washer and dryer. I am buying new kitchen appliances (microwave, stove, dishwasher, and refrigerator) this summer. I WILL NOT buy LG appliance again. The reliability is terrible!!!

I would give zero stars if I could. We bought all LG kitchen appliances less than 3 years ago. The oven and microwave are terrible. We are on our second microwave with them. I rarely use the microwave and while it was heating, it just shut off. It was most likely the circuit breaker and when that happens no reason to try to repair. We tried to buy another brand but we wanted to match and the sizes were off, so we spent another $300+ on an LG microwave and are crossing our fingers. The oven I never use because the temp is off. Its too hot and I either undercook or burn everything. Ive even tried thermometers something is off. My old oven and microwave (not LG) lasted over 10 years and I had no complaints, none! These new products are expensive and terrible.

1.5 years after buying a brand new LG stove, it broke down. Brand new LG fridge and freezer broke after 3-4 years and we called someone to fix it at the same time, they told us it would be $80 to bring someone in. We agreed. They then told us everything had to be replaced and charged us $400 for that information without a single warning that we would have additional charges after that $80. Instead we were told when repairs are made the $80 would be subtracted from the repair cost except the repair cost was more than a new appliance. STAY AWAY.

We have contacted LG about the issue with their over the range $400 microwave door design flaw! After being ignored for several days, we sent the receipt and pictures of their product that was falling apart. I called and they said they are unable to provide us with a replacement door. Really? Is this is how they take care of their customers? They dont even provide you with options! We were not asking for a new microwave since it is out of the one year warranty. LG customer service is terrible. Obviously, we are not the only ones complaining about the door issue. I see other customers’ frustrations as well. Way to go LG. They should change their motto; instead of “life is good”, it should be “life is no good” (because we do not take care of our customers). The whole microwave function isnt working. Now, we are forced to buy a new microwave oven!

We purchased 4 appliances from them for a rental unit - dishwasher oven, microwave, and a refrigerator. The oven started smoking with a an electrical issue upon its first use. It took over 2 weeks to go through their horrible warranty program, only to reach out to Home Depot to get their help. They replaced the unit. The dishwasher broke next, wont even start. LG sent 3 videos and wouldnt schedule a repairman until we pushed for it. The repairman didnt show up for the appointment and now we are waiting 10 days for another. Today, our microwave isnt working at all - except the turntable. No heating, nothing. The only thing that is working so far out of this expensive package is the refrigerator. LG is costing us time and money in this investment property. Would we ever buy LG again? Heck no! The electrical issue with the new stove alone was cause for a huge concern!

We got this glass top range oven when we had our new kitchen put in 5/24/14. It looks great but just about 1 year into use the glass top cracked because I forgot the pan on for too long and started to burn. I removed the pan off the stove top and heard a pop. Did not think anything about it. When it got cool and try to clean the glass top I saw a crack and a small hole. We purchased insurance but not hopeful because when I talk to the LG representatives she said it may not be covered because it might it be done by us dropping something on top of it! That really sucks because we paid $2119 plus $179 for 5 year coverage. LG brand not worth the money! Stay away!

Purchased the LG 5 element double oven slide-in range in late June, 2019 along with an LG dishwasher. In September, while using multiple elements, the range must have overheated because it shut off and flashed an error notice that I had to dig deep on the web/blogs to figure out what it was...Best I could come up with was motherboard failure. I cut power from the circuit and the next day and since, no problem with the error. THAT is not the issue right now. Lets start with the cooktop. I am OCD with cleaning the top. It even gets a wipe down when it hasnt been used. There are white marks on 3/5 of the elements. The previous range, which was 15 plus years old did not have these marks and that cooktop took a beating.I get things that are used cannot look showroom new, but 8 months of not daily use and it looks older than the previous range...which is very frustrating. Now lets move to the ovens. This model has the bright blue enamel interior. The easy clean function does NOTHING at all. Spills and drips happen and the easy clean was one of the reasons I selected the LG model. Ok, so I just gently wiped the minor spills and drips with a wet rag when the oven cooled and would do the self clean as needed. I wipe the glass on the oven doors regularly and honestly have no clue how there are drips in between the glass on both top and bottom. You cant see it unless the door is open or the light is on but they are there and shouldnt be unless there is a problem with the door/glass seals..NOW, today I ran the self clean cycle for the first time since purchasing this unit. I am absolutely livid!! The cycle ran for four hours and then it took some more time to cool so I could wipe the accumulated ash from all of the cleaned spatter and drips that I couldnt wipe out. Both top and bottom ovens look ruined. The grime just cooked into the finish! While wiping with the damp towel, it was shiny and looked clean. As it dried, it looked like bacon cooled bacon grease. I wiped again with another towel and dried with a microfiber cloth...still there and will NOT go back to the shiny finish and seriously looks like coagulated bacon grease.This range was not cheap but is manufactured extremely cheaply. I am sick to my stomach with my decision to buy this unit as opposed to one that was more readily available. The dishwasher I have no problem with so far but this range is absolute JUNK! I looked at many reviews prior to purchase but I wish I had looked at this site before purchasing this unit because this would have tipped me into the cons...dont buy column. Do not purchase an LG range!

When I first got my range it was giving me problems. I contacted LG. They sent out 2 engineers and a repair specialist. It was a loose wire. Now, I have oven switch issues. They cant come fix it. I am very disappointed.

I bought an LG gas range in 2008! From the beginning, I have had nothing but problems with it. To get anything done about it, you have to spend hours on the phone and literally fight for something to be taken care of. Now, in 2013, I have peeling knobs on the range. The plastic on the stainless steel knobs is warped, cracked and coming off. My goal for a stainless range was to look nice and professional; now it looks **! I called thinking they would help me. Guess what? Nope! They will do nothing, but they will sell me new knobs at about $70 a pop. Yes, for one knob! Can you believe the insanity and the nerve? We own a restaurant, and I can get a commercial knob for my range for $10. This company is awful. I told the customer service representative I spoke with that I buy a lot of equipment for rental properties and I will never, never buy an LG appliance again. She didnt really care!

No one works on them hardly, read below... Not good experience... On 1/16/2018 my refrigerator stopped cooling & freezing. (Linear Compressor Unit), Model LFXS24623S, purchased for (note, compressor under 10 year warranty). My problems started in in mid-January 2018. I made the call to LG. There is a very good chance that the refrigerator has a compressor issue based on the symptoms per tech support. Tech support provided me with (4) certified LG service companies to call to schedule a service visit. Out of the four companies none of them would take the job. One was out of range, two did not work on the linear compressors and the other was not working with LG at this time.Summary of the long story: Calls to LG tech support were in excess of 15 and multiple to the service companies. Issues: every call to tech support I had to repeat the entire explanation of what happened, seems that the support group does not read all of the CNN# notes. Frustrating time after time. I had to tell the LG support group who could not work on my unit, who already came, who was out of range, etc… Support does not have direct contact with the LG certified companies to get direct feedback to the consumer (me). Support works with your service contract company to place a work order, consumer is not involved. Caused confusion many times.Many delays with parts coming from LG for first service call, caused many delays. Received (3) case numbers **. Should only have one to have all of the notes/history under one case number? Received (2) RNN numbers **. Received (1) APN number **. 3/15/2018 a certified LG service company (Broadway Sales) final took the job from 1 ½ hours away. After review the LC internal compressor unit has a hole that in “not” repairable. Broadway reported back to LG. Another call to LG for a follow up, LG informed me due to the severity they had to have a second certified company verify the issue. Keep in (8) weeks have passed. One – LG barely found a company to service the unit, Second- (8) weeks has passed. Still not fixed working on (12) weeks... 4/4/2018.

Used the self cleaning feature on the oven (3 hrs)! When completed, the inside was blistered and black! Mfg warranty sent technician out, who took video and spoke with executive technical support, who walked him through troubleshooting! The on premise technician was told by the executive technician to have me call customer service, which I immediately did! Spoke with nice lady, ** in Alabama who advised me she needed to find out why the ex. Technician didnt resolve the problem. I asked to speak with Manager, she said 35 of them are in a meeting! But she would call back today! Waiting!

Have this stove for less than 5 years. From one day to the next the oven just stopped working. Error code F9 displayed on oven control panel and when I checked manual it states the regulator valve is closed. How can this shut off without it being touched? We unplugged the stove for an hour and still the oven doesn’t heat. Also, the burner control knobs just turn on their own by the slightest bump. Few times smelled gas and it was because the knobs had turn unknowingly. This is very dangerous. The grates are even changing colors. It seems the warranty is no longer in effect. Now what?

My LG LRE30755ST was taking forever to reach 350 and even then, when the digital panel reads 350, the actual temp inside was only 300. We accessed LGs website to maybe view an exploded diagram or to order parts, just something useful, but they only offered the lousy owners manual (which we already have). They said wed have to submit a repair service request and theyd put us in contact with a repair tech, which basically means they dont think we are smart enough to work on their crappy appliances! **! We researched an exploded diagram on AppliancePartsPros.com and ordered the thermometer through them (bless them!). When the location of the thermostat was not obvious, we called LG and simply asked them where the thermostat is located. They said they dont give out that information. I absolutely think LG is making a huge business error by not helping their customers. I dont give a crap when they say its for our safety because thats **! Unplug the stove and dont cut yourself on sharp edges, thats all the safety we need to know! I hate LG! I hate LG! I hate LG!

I bought this LG 5-Burner Gas Stove about 4 years ago. The actual stove works great! But, unfortunately, LG really messed up when they designed the plastic knobs. Not only are they cheap and the inside of the knob breaks, they are very dangerous. If you keep the bottom stove open while you are cooking the plastic knobs melt. Whats even worse, is the knobs cost a minimum of $25 each to replace and the knobs havent even been upgraded to metal. I have other LG products and like them but, if they dont change the knobs, I will never buy an LG stove again.

Easy clean. Does not clean. Did it twice. Did nothing. The heat not high enough to do anything. The water in the bottom of oven is not hot enough, I’m at a loss of what to do, can’t use chemicals or abrasives. My last oven lasted 25 years. Can’t imagine this lasting 5.

I have purchased lg appliances with extended warranty from brick. Next thing you know, the porcelain lining in the stove cracked and peeled off (right the first use of oven). Later on I couldnt shut off largest element. Tech guy came and replaced control module!!! Except the new control module doesnt work well. When I switch largest element on, the number of intensity shows in two windows!? LG fridge - seals on doors broke, rollers for drawers fell off. Plastic inside is so fragile (you better not use it). It breaks on contact. LG dishwasher with steam function -- whole motor assembly was replaced due to busted bearing. How long new assy will work? Only appliance GOD can tell! Today I called LG DIRECT. They said, You are on your own, buddy!!! Good luck!!!

We purchased LG appliances in October 2008 - a beautiful side-by-side fridge, a 5-burner gas range, microwave/hood, and dishwasher to the tune of almost $5,000. We have had nothing but problems with the dishwasher since day 1. LG replaced it once, then replaced the heating coils and then stopped responding to our requests for help. I loved my range. That is until the knobs started falling off and we would smell gas. The range was not even a year old. LG sent someone out to look at it, who told me the burners turned on okay and there was nothing they could do. I contacted LG, explained that the gas would turn on from just brushing by the range and we would not know it until we smelled gas. They agreed to send replacement knobs. I noted that, in the subsequent model, the stems and knobs had been redesigned. I assume because this was a universal problem.I continued to complain about the safety; however, once I explained that there was no safety issue if the knobs were replaced, LG agreed to continue to send me new knobs whenever needed. Since that time, I have called about once a year for a new set. I contacted them today and after over an hour of arguing, was disconnected after being told the stove is out of warranty and they will no longer replace the knobs. I explained that I paid $1,500 for this range and the complaint/concerns were raised during the warranty period. I actually had to take pictures of the online chat with my cell phone after I was disconnected.At this point, I am contemplating a class action suit primarily due to the safety concerns related to having the gas on without the burner. I refuse to pay $350 for a new set of knobs every year. As an aside, I have noted that LG has stopped making ranges.

We purchased this refrigerator (LG Top Freezer Refrigerator Model # LTC22350 SS100) less than 2 years ago and have been extremely disappointed with its quality from the beginning. We also have an LG cook-top stove and my wife is ready to toss both of them. The refrigerator has plastic drawer runner tracks that are paper-thin and not very durable at all. The stove had to have the touch control panel replaced in the first year. Also, the oven temperature cannot be maintained and must be regularly changed or regulated. We will not buy any more LG products. We just recently bought a new TV and guess what brand it was not?

We have an LG LRE30755ST that we purchased in May of 2007. It was manufactured in April of 2007. On April 6, 2012, while cooking dinner in the oven, a loud humming noise started and we noticed there was a fire inside the oven. I immediately grabbed the kids and ran, and my husband shut the oven down and grabbed the extinguisher. After it cooled down, it appears some sort of wiring between the warming drawer and the bottom of the oven caused the fire and it burned a hole through the bottom of the oven. I contacted LG about this, even though it was out of the 1 year warranty and the only thing they had to offer was to send out a technician to perform a diagnostic test for $89. I told her there was nothing to diagnose, there is a hole burned in the bottom of my oven, it needs to be replaced. The agent simply said, Im sorry for any inconvenience this may have caused you. We are furious as this is a very dangerous product and have seen several other reports of the exact same circumstances, yet the product has not been recalled, simply/conveniently discontinued. If we had been in another room, this could have been a major fire and done damage to our home. LG needs to be held accountable for their poor products.

Updated on 07/29/2020: LG response with a classic, there are not the way they treat a customer. The same for everyone because I read other reviews (too late for me, I already bought the oven). The reviews were mixed, but not good enough. Original Review: I bought it on March 2018, and is not working. No heat. I call customer service saying I think is the magnetron. It has a 10 year warranty. They say I need to call an LG technician. I didn’t buy the extended warranty because it was too expensive. So, I need to pay the labor. So it not worth it. I will not buying an LG microwave again.

Our electric glass top range/double oven stove is the worst ever! The knobs are SO sensitive and we have accidentally kicked them on numerous times by leaning against the stove when gathering in the kitchen and even by reaching up into the cabinet or microwave that is over the stove and hitting the knobs with our stomach or hips. Thank goodness we have always been home when this has happened and have been able to quickly address the melted cutting boards (2) and scissors that have been on the stove when accidentally turned on. Also, were very lucky that our dog knows better than to jump on the counters when we are not home or else I could see him turning on the stove and burning down our house with himself in it. I have called LG multiple times about this and each time I am assured someone will call me back but still no return call! To make matters worse, SafetyFirst brand makes knob covers to childproof these types of stoves, but LGs knobs are too large for the standard protectors. Its like LG aims to get a good laugh at peoples houses burning down because of their faulty products! We really wish we got a Whirlpool!!!

One of the dangerous times was when I woke up in the middle of the night smelling gas. The knob on the stove for the burner had turned on slightly without my knowledge. The whole house was filled with gas. This happens frequently but I am normally aware of it when it happens. Any time I lean against the stove or I am trying to clean it, the knobs turn on. This would be EXTREMELY DANGEROUS WITH PETS OR SMALL CHILDREN.

We purchased a new LG electric stove with two ovens and a month ago while I was baking in two ovens they both stopped working. It happened again yesterday and our repairman is ordering a new control panel. The stove is not yet 2 years old and we are very disappointed.

LG Electric Range Model LRE3083ST - Bought it February 2015. I noticed a greasy film accumulated between the glass panels in the oven door. Called for repair person, he came two months ago. Hadnt heard back from him. Called LG and complained. They told me that they would send someone to clean the glass. Which doesnt resolve the problem. LG told me if I didnt like it I could go to Best Buy where it was purchased. Best Buy wont do anything over the 45 day return policy.

Ive had my LG double oven gas range for two years. In that amount of time, we have had countless accidental turn-ons of the burners. We would be putting away dishes and smell propane...whoops, somebody bumped the knobs. Wed be preparing a salad and whoops...somebody bumped the knobs. Wed be walking by with laundry on the way past to the laundry room and whoops...somebody bumped the knob. Final straw, my son was cooking with his girlfriend making dinner for us all. She reached into a cabinet near the stove and bumped the burner knob. The front burner turned on and nearly caught her shirt on fire, right in front of me. This is ** ridiculous! If you have kids DO NOT BUY THIS STOVE! If you have teenagers that cook DO NOT BUY THIS STOVE! If you have people that walk by your kitchen DO NOT BUY THIS STOVE! THERE ARE SO LOOK MANY COMPLAINTS! Somebody is going to get injured or killed!

I have this stove. It scratches easy. The middle part that you use for a griddle work for first couple months I have a microwave above it and when Im to near the panel that turns on electric oven it turns on. Very dangerous. The top range is gas. The knobs are foil, not stainless steel. The bottom is electric and the burner that heats oven melted. Had to replace it. I would never buy this LG products again.

Shortly after having purchased my stove at a price tag of $1500.00, the control panel went. I replaced it on my dime. The oven emits heat so intense the paint is discolored and peeling near the vent from the oven. The other day I turned the oven on to preheat and went into another room when I heard a horrid noise from the kitchen. I returned to see smoke pouring from the oven and the breaker on my electric panel had popped (fortunately). All lights were flashing and I have not been able to contact LG service lines to report this and inquire into what on earth happened. I will never buy LG again as there are no service people in our city who will touch it. The one company who will service this product put the control panel in upside down when I replaced it and I had to have them make another house call to fix the mess. They are supposed to be trained LG service people. YEAH! I am still sitting here without a stove because I cannot connect with LG. They do not put you on hold, but via a recording tell you they are all busy and to call back. Click! GOODBYE LG...

I bought a LG Over the oven Microwave about two years ago. It just suddenly started to burn the roof of the microwave after normal use. The is a hazard and this product should have been recalled as when I called they knew all about it. Ive been trying to work with LG Customer Support to get a service provider to fix it as they will not replace it. Its been about a month now. Very incapable Customer Support. I will never buy another LG product. And I will also tell everyone not to buy their products.

I am writing you today regarding my LG3036-ST Gas range that I purchased from Best Buy earlier this year. Recently, while using my stove for the first time the top oven caught fire and the broiler would not shut off. This malfunction resulted in the fire department coming to my home to put out the fire and disconnect the stove. This was the second range that we had been given by LG, the first did not work upon arrival (3 of the burners did not work and the top oven would not turn on). Prior to buying my range, researched extensively for the best product for my limited funds and settled on the LG3036-ST. While I was disappointed that the first range did not work, I was horrified that the second malfunctioned and caught fire. Following the fire, we contacted Best Buy about getting a technician to look at the Range and to replace or fix it. Best Buy sent a representative who looked at the stove and decided that it did indeed malfunction and needed to be replaced. The tech even stated in his report that it was not a grease fire but was caused by a malfunction. As the range is under warranty from LG, Best Buy is requiring a return authorization number. So we began calling their customer service hotline to obtain this number. Our first contact was a call center employee who took our information and said that someone would contact us in 5 days. It was very frustrating that we had to wait 5 days to even TALK to someone who could potentially help us. Finally we spoke to someone at LG who forwarded us along to various departments and more equally unhelpful people. I think we have spoken to 6 or 7 people at this point, with each of them telling me that they couldnt issue a return authorization number but maybe the next person could. We are now heading into our third week of dealing with some of the most incompetent customer service I have ever encountered. The person we are now dealing with, Cindy ** at executive services, has stated to us that we need to obtain a fire report that shows it is a faulty valve that caused the fire. So, I took time off of work (which cost me money) and went to the fire station who then told me that in our city (Chattanooga, TN) they are not allowed to state cause of damage unless it is an arson investigation, which this is not. Their report is so broad, it simply states fire in the kitchen. After relaying this information back to **, she then told us that your technical department believes that the fire is a grease fire and not due to your products failure. They think this off of pictures taken by my wife on HER CELLPHONE. They are directly contradicting the actual repairman who has seen the oven in person based off pictures on a cellphone of the exterior of the stove. After a few days of stalling, LG agreed to return the stove yesterday June 19th only to rescind their offer today June 20th after their techs looked at the cellphone picture again. They literally took the word of a tech behind a computer in Korea over a tech who physically came to our house and diagnosed the problem. I realized in that moment that LG has no intention of helping us and are only seeking to further their corporate bottom-line. We have been more than patient as their customer service department has stalled, passed the responsibility and blatantly lied about the cause of the fire. There have been no apologies for our situation, no efforts to help and no basic human decency. To say that I am frustrated is a huge understatement. In building our home, we also purchased a few whirlpool appliances, two of which had a few small issues. Rather than give us the run-around, like your company has done, Whirlpool responded quickly and had a service person at our home within 24 hours who not only fixed the problem but went above and beyond in helping us. I was so pleased I have encouraged my friends and family to purchase Whirlpool products and I will continue doing so in the future. In direct contrast is the service LG has provided. I will never purchase an LG product again, I will also discourage everyone I know within my sphere of influence against purchasing LG products.

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

I have had 4 LG microwave ovens and always had the same problem with transformer overheating and smoke coming from unit which sets off the fire alarm. I think a recall should be done as I find this is a main fault which should have emergency recall before a fire is caused to homes.

LG claims that their appliances are built to last, but that is definitely not true for this gas stove. After only a few years of gentle use, it is falling apart. All the knobs are cracked, loose and need to be replaced, the centre grill cracked and broke, the LED display is starting to act up, the convection oven fan is pretty much useless. Gas valves are also really touchy and can be accidentally activated by accidentally bumping them. Parts are super expensive! LG wants almost $80 per knob to replace (there are five of them) and $240 for the grill assembly -- $640 + tax just for these parts! There are no electronics or moving components to knobs and grills -- they should last forever -- but they dont. Lots of complaints on the internet about LG stove knobs. Replacement knobs look like the same junk as the originals. No improvements. I called LG customer service to ask what they mean by built to last, but nobody could really say. My family and I are really disappointed that LG makes false claims about reliability and then charges outrageous prices for parts. Appliances should be repairable - at affordable prices - not disposable. We will be getting rid of this unreliable piece of junk and buying a stove from a reputable company. Please consider other manufacturers that are committed to reliability, service and environmental responsibility. LG does not deserve our business.

I had purchased a LG Front loading Machine. The installation Technicians arranged were Pakistani Drivers who are unaware of Machine Programme. The Machine was left out with an error. The next day I did visit the LG showroom to state the problem and take back the machines. They agreed to take back the machine due to bad services.

Purchased the 7.3 cu. ft. Electric Double Oven Range with ProBake Convection (LDE4415ST), EasyClean and Infrared Heating System on 9/17/2016. I love the double oven. I notice the knobs do turn on the burner very easily. My biggest issue is the printed numbers on the knobs have worn off 3 times so far. I have only used the Weiman stove top cleaner and sometimes Windex to clean the top. I have replaced the knobs 3 times because I can no longer see the numbers. My current set is starting to go, not sure what if anything can be done, getting tired of replacing knobs! There is also a white residue on the burner, seems like its inside the glass though.

We bought this electric oven with the convection option because it was a super deal. We would buy again because of the ease of usage, the easy self cleaning and the extra cooking rack. We especially like the options in two of the top burners to change size of heating element to better accommodate the pan being used. Lastly it has a warming/maintenance burner option also. We love this stove!

We have only had our LG stove for 6 years and it now has a large, jagged crack across the entire top. We have not dropped anything on it and have taken very good care of it, so it had to be the heat from the burners. We also have an LG dishwasher which we have had to have repaired NUMEROUS times. AND we have an LG refrigerator that, all of the sudden, the light bulb inside wouldnt turn off and it was heating up all of our food and we had to have that repaired. I will never buy another LG product again. We bought all three at once so they would match when we moved into our house 6 years ago and we have had problems with ALL of them.

I have had nothing but problems with the LG products Ive bought. For example I bought a $2000 LG French door fridge/freezer (LFX25976ST) and have had malfunctions with it every year since I bought it which required expensive repairs to fix. The repair companys now refused to repair it again stating that its a lemon. LG products in general are poor quality, Ive also had problems with LG stoves and microwaves. Dont buy LG products unless you also buy a 10 year warranty, otherwise you will pay more in repairs than you originally paid!

I just purchased this house in July, all appliance are LG. During home inspection the stove blew up and had to have heating element repaired, now the Fridge is not cooling and its control board is not working. Repairman out for Fridge twice said it will cost $600 to repair, better to buy a replacement. These LG appliances were purchase June 2012, they are a 2 1/2 years old. What a joke. Junk in my mind. Parts come from Korea so you have to wait a week to get them. JUNK.

Had microwave for around 11 months. Glass started to peel on the inside manufacture defect. Contacted LG numerous times sent pictures. Pictures of receipt and delivery receipt first they were going to send me a box and return it then they change their mind and said that before they could give me a refund because they dont repair countertop microwaves. They said first I had to buy a new LG microwave then send them pictures of the old labels cut or destroyed. Of the old microwave then they would give me refund. I proceeded to tell them that I did not want to buy another LG microwave because I thought they were crap and I should not have to buy another of their products. That didnt go over so well.All I wanted was the microwave to be repaired or replaced. I will not be forced to buy another one of their products. I already have the stove and refrigerator that had to be repaired five times in the first year. Part of a companys integrity is stand behind their product when something goes wrong and not forcing you to buy their product but instead encourage you to buy their product again by the service you received when something goes wrong. Now all I can think of is going to college for 8 years to become a lawyer to sue LG over their refund and return policies. But in reality will probably just use their piece of crap microwave for target practice to cite in my rifle.

I purchased an LG fridge from Home Depot and within 13 months, it blew out, no power. I called up LG and they told me that it was the motherboard. I fixed it myself twice, otherwise it would have cost me a few hundred dollars. Gas range looks great but the plastic chrome knobs are shriveling and are not smooth anymore, maybe from the heat from the oven. I think I only used the oven 10 times since I had it. LG is the worst. I wish I would have reviewed it better. My personal review is LG sucks. Never buy it again. I created an account just to write LG really sucks.

I have an LG electric stove. THE OVEN HAS NEVER WORKED WELL. Ive had it serviced several times. The digital portion and a sensor was replaced with new less than a month ago and it still does not work. Im trying to roast some Brussels sprouts at 425 and it has been heating up for over an hour and is only up to 350. Dont buy this brand unless you want to spend a whole lot of time in the kitchen and get to know the repairman real well.

We purchased an LG refrigerator model # LFXS29766s and an LG double oven stove on 9/3/2016 after the salesperson raved about the quality and reliability of LG’s appliances. On the evening of 8/22/2019 the refrigerator failed (just shy of the 3 year mark). The freezer started to defrost and the ice makers stopped working. By the next morning the refrigerator had stopped cooling and food was found at room temperature. Everything was tossed. A claim was filed through Home Depot (where product was initially purchased with a 5 yr protection plan) and was then forwarded to LG. I was informed on Monday 8/26 by an LG manager that there is no local service department in my area and that service was scheduled through a subcontractor (A&E Service) with the soonest availability being 9/17/2019 (3 weeks out) and that they had no one else that would/could service the refrigerator. They said they could escalate to 9/9/2019 but that is the very best they could offer which is still 2 weeks. The LG manager I spoke to said they would reimburse me up to $200 if I bought a mini fridge to hold us over. I already have a mini fridge and it isn’t suitable unless I plan on feeding my family cereal for the next 2 weeks. We need a functioning refrigerator ASAP and if I go out and buy a new one I’ve basically just thrown away the $2,442.00 I spent on this one. Now we sit here, stuck with a faulty refrigerator, no food in the house and we’re expected to wait weeks for a resolution. This is not acceptable.

I received delivery from Home Depot of my LSG4513ST range on December 16, 2020. I immediately began smelling gas when the range was on, but was told that this was normal and that the oven had to run for a while and it would dissipate. The gas smell did not dissipate and was and is detectable by my gas meter. Home Depot was not able to get anyone out to my home to check on the range until 12/31. On 12/31, the plumber/gas fitter came to my home, inspected the range, and said that it was defective and would need to be replaced. I was told that I had to contact LG myself which I did. It took LG until 1/4 to send their representative who is ASAP solutions. ASAP solutions inspected the range and said that it needed a new igniter and manifold. Evidently, there was what they call a “bulletin” on this new $2200 range. In other words, it had defective parts that were known to be defective when I purchased the range which I waited multiple weeks for as it was on back order. In fact, the range wasn’t even manufactured until October of 2020 and was shipped from Korea. Instead of replacing the range, the LG representative from ASAP solutions said they were going to replace the igniter and manifold. I was told that it would be at most a week to order the parts and repair the range. That week has now come and gone and The LG subcontractor is not even answering my emails as to when this will be resolved. I would just like to add that I understand that we are in the middle of a pandemic and that it is not business as usual. I have had to have numerous people come to my home at the expense of my own family’s health to go through this process to still not have a working range. I have not had a working range since December 16, 2020 prior to the delivery of this very expensive range that has never worked, and by the way, I purchased an extended warranty. If I may, I would also like to add that my family has had to go without a range during the holidays and there seems to be no resolution in sight.

My friend rave about her range & I like it; does a good job. She states the oven cooks the meals fast & evenly all the way around, I happen to like the way it looks in her kitchen. I sometimes go to prepare meals for our families & I like how fast it cooks & a big plus for easy cleanup. I plan to buy a LG range for my kitchen in the very near future.

I bought an LG oven 18 months ago. During this time the oven has had to be repaired 6 times. The most recent breakdown occurred 3 weeks ago. I feel reluctant to have it repaired again as I feel that there is something fundamentally wrong with this appliance. If it is repaired again now, there is no guarantee it won’t need repairing again in the near future. As the warranty is coming up, I don’t want to take this chance. I have already been greatly inconvenienced. On 6 occasions, I have had to leave work to meet with the repairer to have the oven fixed. Often I have to wait for the part. I estimate that so far I have had to take 15-18 hours from work to deal with this. Also, at the moment I am without a working oven and this has been the case for 3 weeks. The customer service at LG is very poor. I would not recommend LG appliances and I will certainly never buy them again.

We purchased this oven in February 2016 years ago and it stopped working properly several months ago. Now the oven temperature does not get hot enough even when raising higher than the normal range. We cant bake anything properly with it because at best, it takes twice as long. Also, this oven has never been easy to clean as advertised. We have found that we have to work just as hard as we did with our older models, and with chemicals to get it clean. It has been a discouraging experience to have purchased a model that was a supposed upgrade only to have it not working in less than 2.5 years. Unfortunately, the warranty was only for 1 year and we did not purchase an extension.

A few years ago I purchased new appliances. A refrigerator, stove and over the range microwave. I had an appliance technician that LG had the fewest repair calls so I went with that company when purchasing. Well in the first year the microwave had to be repaired. The glass stop stove after a year and a half has 2 burners not working and now my refrigerator decided to stop working during the worst time possible. I called the warranty company and because of the pandemic they are not doing any house repairs. I was told to think out of the box or go buy a new one. Now I do have an old refrigerator in the garage but with 8 people living in my home that is not enough room, especially when we need to stock up so we dont go out as often. So for now I am SOL until the virus is over and repair people can start working again. I will NEVER BUY LG appliances again and tell all of our friends the same thing.

Nice double oven 5 burner range. Have for 8 years and like it. 4 star because of the following - The markings on handles got erased quite quickly. If something hot on the burner, getting to the oven control may be quite risky. Main board melted during self cleaning, had to be replaced.