LG: my advice is don’t buy any of their products. 5 weeks ago my $3000 fridge stopped cooling. I had a local company out here, they determined that the linear compressor has to replaced, like most of them after just a few years. Called LG June 14th., filed a warranty claim and got confirmed the part would ship in 2-3 weeks. Coming back from Europe last week no part, no correspondence. Called last Thursday and a lady in their customer service center confirmed my order but told me it was not processed. She would expedite and call me back on Monday. Again nothing happened. 1st call today I was forwarded to their external part warehouse provider who didn’t have any information. Asked for supervisor, got connected but he refused to take care of the warranty part and insisted to send another technician to my home, but can’t guarantee that he has the part. In the meantime I bought a 2nd fridge and put it in my garage. You buy an expensive, presumingly high end product at a premium price that fails premature, service is nonexistent, warranty is not honored and spend 2 hours on the phone.

I bought a LG 2 door refrigerator with the freezer below in 2017, from Sears as a Kenmore Elite. The unit has a fan freeze up issue in the refrigerator section. I called Sears Service for repair since LG will not deal with a Sears product of theirs. I paid Sears $584 to come and replace the fan, and fan control. This was the FIX that LG told Sears would solve the problem. Its now 4 months after the |fix and the problem is back!. Its now past the Sears warranty, so I will have to pay again f I want this LG piece of garbage fixed again. Bottom line is simple. DO NOT BUY AN LG REFRIGERATOR FROM ANYONE EVER.

Worst gas range knobs ever. Cheap plastic knobs that peels with heat and connection to position breaks. Never had this happen with any other gas range used. LG should stand behind these knobs and replace all at no cost.

I purchased the LG washer a year ago. I have been dissatisfied since day one. Tried every cycle, but the clothes are all tangled up at the end of every cycle. You try to take the clothes apart and end up with a left arm of a shirt twice the length of the other. Its awful, the clothes come out all stretched out from trying to pull them apart. I loved my old FRONT load washer. All clothes were washed properly. With this top load, not all clothes get a good wash. Never again top load. No use calling LG. They will tell me: Too bad sucker. We got you for 2K.

We purchased our LG stove in 2007. I havent had any problems with the stove top but the oven loses heat fast and takes a long time to recoup. When making cookies I have had to add time on to the cook time and when our kids were staying here and used the oven they did not like it because everything took extra time to cook. Has anyone had any issues like this? I am ready to get rid of it, just not happy. I was told by a repairman that came in for my washer (which is a different brand) that LG doesnt have enough experience to be making stoves and refrigerators. He said LG is hard to work with and they will not service them. Any feedback would be wonderful. When you purchase these appliances you are supposed to be excited, now it just scares me, so much money for them not to perform correctly.

Bought LG W/D set from Lowes, topload washer not frontload. 33 days after installation dryer started knocking while drying (loud). Called LG CS, took 5 days for repairman to call and set up appt. Rollers were bad so installed new ones, 2 days later loud knocking was back so installed new motor, 3 days later and louder than before. Repairman came out and replaced all rollers again. So far all is good but the process took over 2 months to resolve. Lowes was NO help at all. Now the washer... it smells like rotten eggs after a couple of washes, we need to run tub clean every 2-3 days to keep smell away.1500.00 and we have a washer that has all the fancy bells and whistles but cant do a basic wash load without special care. Even following all the instructions for keeping lid open and not leaving clothes in washer nothing changes the smell after a couple of days. LG CS is terrible, Lowes CS is terrible. LG products are a nightmare, never again. Bought 3 yr extended warranty and they were just words and excuses. Seems this is a design flaw that should have been fixed but I guess the consumer will just deal with the bad product design.

Customer service is horrible. Their English needs much to be desired. My unit was slow to make ice and was not dumping so they had me put my phone to the sensor. She told me I needed to change it from crushed to cubed? Say... What? Anyway found it is a early sign of compressor failure. Their first question was Why didnt you get the extended warranty. I guess they have no faith in their product, normally I have no use for those warranties. It seems like, in my case, products are programmed to self-destruct after the warranty expires. I heard some stories but when I purchased it I was told this has a different compressor it and it is not prone to failure. Home Depot lied! The fridge was 18 months old and within 2 weeks of the new compressor I lost refrigerant and I had to call service, they came out right away and repaired it.Now a week later everything was soft in the freezer again, but they cannot come out until Tuesday. It is 40 degrees in my garage, not cold enough to use as a refrigerator. I lost about 300 dollars in food since Thanksgiving. My old fridge lasted 16 years before it died, and I think it was my fault because I put it in the garage, found out later that not every fridge can be put in a cold area. So what happened to quality control in the day and age? If I was on the board of LG I could not look myself in the mirror putting out a product with this kind of problems.

The fridge started to have problems before it was 1 yr old, after 3 months of replacing parts in order to find the problem, I could either get it replaced with the same LG or similar LG model or a store credit. The store deducted almost $300.- from the amount that was allowed, but I didnt want another LG refrigerator so I lost money on it.

I like so many others, purchased my French Door LG refrigerator on 11/13/2015. Almost four weeks ago I walked into the kitchen and discovered a puddle of water on the floor. Called a local repair service and they came over and said it was the board. They ordered a new one, which took two weeks to get. Installed it and guess what, that wasnt the problem. Its the compressor! I has to call a certified LG repair service and they have ordered the new part, said it will take 7-10 days to get. So hopefully by the end of next week it will arrive.In the meantime after reading all of these complaints I have called NBC News Better Get Bacquero and am also filing a complaint with the District Attorney in NYS. I suggest that everyone who has these issues (there seem to be over 1900 of us) do the same thing. By the way, if you check out the complaints re: the Kenmore refrigerators also made by LG there are a total of over 4000 complaints. Something needs to be done!!

I purchased an LG refrigerator From Lowe’s on September 13, 2017. I even purchased the extended warranty. With that said I am unable to get ANY assistance!! My refrigerator broke, for the second time, on June 27, 2019. I was instructed to call the service contractor per my warranty. They sent a repair person out BUT for the compressor to be repaired, I would have to wait 4 weeks... No offer of sending me a replacement to use only rent something and you will be reimbursed. I sent a letter to the local LG rep for guidance and support but he never responded. Long story short, the repair person came yesterday and said “I did the best I could but they need to replace your refrigerator!” He said it would take a couple of hours to cool but it never did. I am beyond unhappy! To make matters worse I called the 24 hour customer service number and they hung up and I have not been able to get through again. Invoice # **. Store # 0532. Model # LMXC23796S. Warranty # **. THIS HAS BEEN A NIGHTMARE!!! I paid over $3000 for a product that does not work and I am unable to get assistance!

I am the owner of a 2 year old LG French door refrigerator that failed over Thanksgiving. Being it was the holidays, I took to dealing with the matter immediately by contacting LGs customer service department. In the initial conversation, we determined that the issue was likely the compressor, which if true, would be covered under warranty. Learning that an authorized technician was needed to service the appliance I was then given a phone number to a local service dealer in the Scottsdale area. This company did not return my call but, I was able to get through the week after Thanksgiving. They told me that they had only one technician on staff authorized and he was out of town for 3 weeks. This was not acceptable being the holidays and the fact that we had a full house.Through my own inquiry, I found one repair service willing to work on LG appliances... most would not because they have a pretty bad reputation it appears. The only issue, was that we needed to have him authorized. This I was able to begin through a chat with a member of the LG customer service department, however, the authorization was never put forward I was to discover. This required another online chat, some apologies and eventually a successful authorization for my serviceman.Now able to open the back of the appliance, indeed it was discovered to be an issue with leaking coolant and a faulty part (parts). Now began the test of getting the parts (under warranty) ordered and delivered to my repairman. The part was ordered and we waited. I requested that someone contact me to let me know when it would arrive. This was wishful thinking. I opened another chat to see where the part was and the LG agent could not find any information and asked for a PON number which I did not have. He said perhaps the part was on back order. To shorten a very long litany of my technician and myself spending hours of precious time getting the runaround with (excuse me) a very incompetent customer service system; my repairman was told after many conversations with the parts dept., that 30 day deadline was expired and we have to start all over again.So another chat last week resulted in a request for authorization again and I was told a rush request would be made for second authorization. I was also again promised that the agent would keep me posted. Yea right. Having no fridge for the holidays with a houseful of family is frustrating in and of itself and 2K plus fridge should not fail in just two years; add a complete run-around by the folks we trusted with hard earned money with their brand over many other choices on the market, to simply supply a part and authorize and repair completely beside myself.All I need is a warrantied part, a second authorization (since time expired because of LG inefficiency), an LG customer service person who will see the process through and an attempt by LG to stand by its motto; life is good. I believe all agree that those requests are reasonable. To date I have had 6 chats average 40 minutes each, three long phone calls, a long wait for the supervisor but disconnected after 20 minutes, 4 letter submissions and a technician about to give up because of time lost from numerous calls to the parts department and total frustration. The fridge failed 11-24-16 and todays date is 1-13-17 and zero success. If anyone knows of a way I can pressure these people for one or two damned parts; (that my service guy could have fixed it in one hour two months ago) please let me know.

My LG range model Lre3021st broke at 1 year 1 month old and my LG refrigerator ice maker door broke about the same age. I guess Im out the LG business. Cheap junk. My dishwasher, microwave and toaster oven, not LG - not broken yet...

I called to explain about some washing machine detergent dropping on the front of my LG washer. As I began to dry it off, the lettering on the console completely faded and disappeared. Instead of reading prewash, it reads pre ash. I called twice and today, December 7, 2011, spoke to a supervisor who said it is cosmetic abuse, and they do not cover it.They said I could only purchase a new console. I explained that the machine is about 1 1/2 years old, and that this lettering is poorly done. They repeated that it is cosmetic abuse. I paid over $800.00 dollars for the washer, and told the supervisor that I had a Kenmore for over 25 years, and none of the lettering came off. I wasnt washing down the machine, just cleaning some small droplets of laundry soap off the front, that dripped down.

We purchased a top of the line LG refrigerator Model #LFX28978ST from Home Depot on July 4th, 2012. On December 23, 2012, it quit working. It is now January 21, 2013 and I am still without a refrigerator! I called the LG Hotline on December 23rd and was told that they could have their certified repairman out on the 28th of December. He came out and told me we needed a new compressor; he didnt carry this part on his truck so it would have to be ordered. The compressor would take a week to get here. On 1/3/2013, he returned with the compressor, installed it, added Freon to the refrigerator and stayed until he felt the unit started to cool. He told us to wait 24-48 hours. Being a little gun shy about losing all of my food the first time (I had the refrigerator stocked for the holidays), I waited a little longer to go out, purchase more food and sure enough on 1/7/13, the refrigerator stopped cooling again. I called LG and was told that the repairman that had been out before was off for two weeks, and that I needed to call a different authorized repair shop. I did and was told by the person at that repair shop that they did not work on compressors and would not come out. I called LG back again, spoke with a different person and was told that our original repair person could be out on 1/10/2013. He came back out and after trying different things, we were told that the refrigerator could not be fixed and that it would have to be replaced. He gave us a fax number to fax everything to LG, which I did the next morning. I received a call from the repair center the next day and was told by Barbara from LG Repair Center that I would need to email the paperwork to her. I told her that I had faxed everything the day before. She told me that was just a general fax number and to email everything to her at an email address that she would email to me. I tried a few times to email the paperwork to her only to get error messages; the email would not go through. I called Barbara back and she gave me her fax number, so I once again faxed all of the paperwork to her. I received a call from Barbara the next day to tell me that they would have to get a replacement refrigerator from their LG warehouse, and that it would take 7-10 business days before someone would contact me to set up a delivery date. I asked her where their warehouse was located, and she told me TX; I told her that I lived in TX! I asked why so long, and she told me that they have to tell everyone that it will be 7-10 business days for someone to contact me to set up delivery. I have been a month without a refrigerator. I have spent more money on eating out and buying ice this one month than what I spend in a year’s time. Not only does LG not care, they dont care!I will never buy another LG for as long as I live. I wish that I would have seen this blog before I bought this piece of crap. I will tell all of my friends and family about this. I am hoping that they tell all of their friends and family. Also, be aware that LG is making refrigerators for Kenmore - this is from the mouth of the LG repairman!

I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.

My husband and I made the commitment to purchase an LG fridge for $2700. When we called to cancel the transaction due to poor customer service with LG and Sears via Consumer Reports Reviews, the salesman just said, Yes. I know. He was willing to make a poor sell for a few dollars more than to steer us in the direction of a better fridge and good experience that would resulted in us being repeat customers. We wish Montgomery Wards, where we purchased our last fridge, was still in business. ALSO, Standard TV and Appliance refused to meet or beat their competitors price even though they have a LARGE bill board right next to their entrance on Hall Blvd in Beaverton, Oregon. When we explained the problem with their integrity, false advertising, the store manager just made excuses. We made our final purchase at Lowes in Tigard and bought a Whirlpool.

The Model No.GL-D372RLJM has a very serious design defect: it possesses an irreparable heater plate which is a crucial part of the defrosting system. Once this heater plate cracks, cooling of the lower section of the fridge stops and the whole fridge must be trashed. Our fridge developed this problem when it was only 5 years old. After a lengthy wait, LG made an exchange offer, in which the worth of this fridge was deemed just 15% of the original purchase price. A fridge having a life span of 5 years is ridiculous. Equally insane is the policy of making the customer pay for LG’s own design defect.

I purchased an LG refrigerator in 2012 and it worked until the compressor died in 2019. The compressor was under warranty and LG agreed to provide a replacement at no cost, I just had to pay to install it. The service tech called LG and was instructed to install a universal compressor, which is not an exact replacement. He did but soon found that the compressor was incompatible with the electronics board on my fridge and would not work. LG want $240 for a board that will work with the substitute compressor. I called LG and they were inflexible. From my perspective, they installed a compressor that was not compatible with my fridge. Why should I have to pay $240 to replace a perfectly working electronics board to make their substitute part work? It cost less than $10 to manufacture an electronics board. Installing a substitute part that requires the purchase of a $240 board is an attempt to turn a loss (providing a compressor for free) into a profit (sale of an over-priced board).

I waited four months for this refrigerator to be delivered from Lowes which is ridiculous to begin with. This refrigerator is so obnoxiously noisy. The compressor runs virtually non stop with a high pitch fan noise. I called LG and complained and first the rep acknowledged that the compressor should cycle down but when I said it doesnt then he said that was normal. I held the phone up to back of frig and he couldnt hear or said he couldnt hear it so theres nothing wrong. His tone was rude. This thing is torturing us with constant noise and we had a tech out who raised the front legs and now on top of high pitched compressor noise theres a loud low vibration humming. This frig is so loud it drives everyone out of the house, out of 3 rooms adjacent to refrigerator. Now we have to call Lowes to return it and we have no back up because we had them remove the old refrigerator when this new one came. WARNING: DO NOT BUY A LG REFRIGERATOR ESPECIALLY WITH LINEAR COMPRESSION!!! Its a nightmare to try and live with.

I waited 40 years to have a nice kitchen, and I was taken in by the good looks -- and yes, I admit, the blue oven -- on the LG. What a mistake! We bought the 5 burner gas range, dishwasher and the microwave with the expanding vent. The dishwasher was a lemon out of the box -- Lowes just picked it up and left a new one. The microwave vent kept popping out, no way to secure it. We had to take the same product as a replacement because the bracket was drilled in the new tile wall. Waited TEN WEEKS for the replacement. I can faintly smell gas from this range; a snarky local repairman insists its my imagination. I entered a second complaint when the oven started to fluctuate wildly - set it at 350, it soars to 475 and then drops to 300. I love to bake and gave up on my holiday baking because this was so bad. The repairmen - from a second place - gave me a little lecture about reading the handbook and not using an independent oven thermometer. I havent cleaned the oven since these issues started -- Im afraid it will start a fire. I wasnt happy that LG never followed up on my complaints, either. I want to replace my refrigerator next -- you can bet it wont be an LG product. I am bitterly disappointed in this stove. I feel like Im stuck with it unless I just toss it to the curb. I could never sell it to anyone. Im calling again tomorrow and telling them I want it replaced, repaired or refunded -- I dont expect any satisfaction at all. I wish I had found this page before I bought LG products.

This LG True Steam front loading washer I purchased at Home Depot has put rips in the legs of 3 pairs of jeans. I have inspected the inside and cannot find any sharp spots that would rip a pair of jeans. I did find that there is a plastic yellow fitting in the front top of the rubber bladder that has a slot in it. The plastic fitting in the bladder looks like it is being pulled away from it seating in the bladder, and possibly could be catching the jeans and creating a series of rips.

I purchased a LG refrigerator 2 months ago and it already stopped working. Ice maker is not working, inside is at room temperature, all my food got wasted and when contacted LG support, the rep was soo rude and asked me to go to Best Buy (because I bought it from Best Buy) Even though its in warranty, nothing was done after being on the phone for hours until one rep said there will be a tech after 9 days. So I got a brand new fridge not working, wasted about $2800 on this fridge. LRFXS2503D. Tried emailing LG too, I wanted a replacement at this point because nothing is working in it as of now and I dont want repair on a brand new product.

I like the fact that the machine has a sensor that adjust water based on the size of the load. It is over 5 years old with no problems. It cleans good and there are no issues with the spin cycle regardless of the type of load.

I bought an LG gas range in 2008! From the beginning, I have had nothing but problems with it. To get anything done about it, you have to spend hours on the phone and literally fight for something to be taken care of. Now, in 2013, I have peeling knobs on the range. The plastic on the stainless steel knobs is warped, cracked and coming off. My goal for a stainless range was to look nice and professional; now it looks **! I called thinking they would help me. Guess what? Nope! They will do nothing, but they will sell me new knobs at about $70 a pop. Yes, for one knob! Can you believe the insanity and the nerve? We own a restaurant, and I can get a commercial knob for my range for $10. This company is awful. I told the customer service representative I spoke with that I buy a lot of equipment for rental properties and I will never, never buy an LG appliance again. She didnt really care!

I bought 2!!!! stacked washer and dryers. It came with no parts to change it from shipping to useable! I have been waiting weeks and weeks for LG to send me the parts. My machines are just sitting here. The co. I bought it from and LG are blaming each other and no one will just send the parts. The LG book says DO NOT USE if you dont have these parts. But they wont send them or pick them up and let me get a set that has the parts. I have been on hold with customer service of LG for 2+ hours 3 times and they say they will send them and then dont! This is the biggest joke. I am stuck with two machines that dont work. NEVER PURCHASE LG unless you are good with a product that just sits there because once you pay not their issue.

I purchased a $3,000 refrigerator from LG. It looks beautiful. From the first month, I have had nothing but problems. I was so glad I bought extended warranty. Unfortunately, the warranty is useless because even the replacements become problems within a few months. This company has extremely poor quality products and extremely poor customer service. I have had an ongoing issue with mold growing on the inside of a piece of plastic on the front of the shelves. The company, without even coming out, told me it was not their problem. The company repairman came out to repair the perpetually broken ice-maker and told me the black line was due to inferior quality Korean plastic. He said it would only come back so he couldnt replace it. Then came an odor which would not go away even though my fridge was immaculate. This odor then took over the ice and water and even with the replacement, the water and ice are unusable because of the taste. The mold has to be coming from within the plastic. I have broken this plastic front piece due to putting Clorox on it every few months. But it continues to grow back.This is a potential health risk. The company refuses to even replace the piece of plastic that had to be pried apart in order to put Clorox in the mold. This is not normal, especially since there is nothing in my fridge most of the time. Be very careful and check this company out before purchasing. I have spent so much time waiting for repairmen only to have them tell me that the problems are not under warranty or that it is something not repairable.

My husband and I purchased an LG appliance package from Best Buy (about $5k) when we bought our new house in May 2018. It included a refrigerator, stove, microwave and dishwasher. In March 2020 while self-isolating during the Coronavirus pandemic our refrigerator compressor went out, resulting in the loss of around $250 worth of food. This is bad enough, but it happened with a food shortage going on because of the Coronavirus panic-buying that is happening everywhere. We had to wait 3 days before we could get a repairman out to us. Thankfully he had a compressor; it was under warranty, and was successfully replaced. The fact that LG KNEW that they had faulty compressors in their refrigerators, and that neither Best Buy nor LG contacted us to notify us of this defect is really a problem. We are out the $150 that it cost for the repairman, as well as the cost of the food we lost. I will never buy another LG product since it appears that they dont care about the consumers, only about their bottom line. If youre thinking about buying an LG appliance, DO YOUR RESEARCH FIRST and read reviews.

I purchased a LG Dishwasher to replace an older GE model that was inoperable. Im very satisfied with my choice of the new LG Dishwasher. It is excellent in cleaning dishes as well as pots and pans. It is also quiet during operation... A big plus in my opinion. I gave it 4 stars, lacking the 5th in reference of the higher cost than average dishwashers.

Model Number LDCS24223 stopped working after 4 months! This refrigerator worked well for 4 months. Then the top refrigerator portion stopped cooling. It took over 2 weeks for LG warranty repair service to determine we needed a new fan motor and a new compressor, then another 2 weeks for these parts to be installed. A month without a refrigerator was difficult. The repair person who came was courteous. He said this model is known to have this problem. If you buy this model, I recommend you buy the extended warranty.

Have a model LMX25981 refrig that keeps leaking into the bottom freezer drawer and then melting on floor. I had it looked at and they cleaned coils and did not help - still leaking. Looked into problem and found out it is a big problem that is unfixable. Need help.

Suddenly my less-than-3 month old, top of the line LG 4.5 Steam Washer started spewing water all over the floor. Called, got questioned about using too much soap (I dont). Got repair referral, they came, and a rubber hose inside had burst. OK, order a new one to be overnighted but hey, guess what? Its on back-order and not due in for weeks. Called LG and got the run-around and an offer of $ for the laundromat. She basically admitted its a bad part, and is back-ordered because everyone needs it. So, Id say dont buy one because not only do they break, the company doesnt stand behind its product.

Beware of this model. Compressors have failed on multiple occasions rendering us with an inoperable fridge and freezer. LG customer support is weak, leaving us stranded for more than a week as this apparently has caused a shortage of parts.

We bought an LG top loading washing machine in July of 2014. Initially, everything seemed to be okay, but after the warranty expired, the machine started showing the ue code. We tried everything the owners manual suggested to no avail. I contacted the LG service center and was told that it would cost 224.94 for a one time repair. That would have been acceptable, except that LG wanted the payment upfront! Now, I dont know of any business that requires upfront payment, except for special orders. We ended up calling a local service company for service. We will see how that plays out. He is scheduled for about two weeks. I will never buy an LG appliance again.

My wife and I purchased a 26cf refrig. Water dispenser does not work properly. Repair service wants $157.00 to come out, order parts and $157.00 to come out and install. We purchased new elec. range and they did come out and replace glass in oven door. We purchased a microwave and the bottom of handle broke loose after warranty (have superglued in place). We purchased a dishwasher and the rollers on the upper rack keep breaking loose. This was all done within the last 5 years and only warranty was oven door glass. We are now in the process of replacing all appliances with a different brand and never to buy another LG product.

Our LG LXFS29766 French door refrigerator broke while practically new and under the LG warranty. It has been the most ridiculous experience, almost beyond words. It has been over 3 months, 3 technicians have visited our home, more than 25 phone call to LG and never once have they called back when they said they would. The latest was that they put in for a request to replace and said that we would receive a call or email within 3 days, 10 days later after having to raise my voice they said that the claim was rejected 6 days ago but no technician has been scheduled to try again to repair the refrigerator.Being a builder I deal with all kinds of appliance issues and this is hands down the worst experience, they are literally trained to run you around. It almost appears that they just drag it along in hopes that people will just give up. Stay away from LG, I used to like their products but if they do not stand behind what they build. I will never purchase from them again and ask that everyone think twice before purchasing anything from LG.

I chose this one because of specs and it was also within my price range. I was on a very tight budget but I also wanted a fridge that stuck out on the kitchen. I like the fact that it has temperature control and an ice maker. It keeps time and also has triple doors. A double at the top and a single at the bottom. It has LED display and is a beautiful color. There is nothing that I dislike about the refrigerator. But an improvement that could be made is an LED TV display. For like when youre lounging in the kitchen youll have something to watch from time to time.

Lg is a trustworthy company and provides reliable products. They always meet my expectations with their products and reliability. Lg can be trusted in your home and the purchase never disappoints. Lg products last a long time and have exceeded my expectations. Anything lg I try to buy for my home. I need a newer model of refrigerator but they are expensive. I need a new one but lg does not offer financing.

We had a french door Whirlpool, and within 3 months nothing but trouble, I nicknamed it Whirlajunk. After three years of continuous maintenance, we bit the bullet and bought another fridge. Went with LG and have not been dissatisfied at all.

The LG stainless steel is very sensitive and scratches easily. It is very noisy and frost constantly builds in the freezer. Ice comes flying out every time you open the freezer. And water accumulates in back of veg drawers.

Just using the refrigerator. Normally the defrost does not work. The repairman told me to unplug the refrigerator to let it defrost for 24 hours. Of course that means all of the food is spoiled. Home Depot has informed Im stuck with this piece of junk. After 24 hours I am suppose to plug it back in and hope it runs and cools properly. If it does not the repairman will order a fan which will take a week to get. In the meantime I and a bunch of spoiled food and no refrigerator. Do not buy an LG! LFXS30726S.

LG Refrigerator model number LFXS30766S/02 - Retail Cost $3,799. topped working on 6/11/2017. It was Purchased on 7/9/2015. The unit was only 23 Months old. Compressor is Defective and there seem to be another issue with it. As an Engineer, I tested the Refrigerator myself and determined Compressor has completely failed. I called LG Service department to let them know that the Compressor is bad and it needs to be replaced. The Compressor is under 10 Year warranty. I was notified that a technician needed to come out and verify this. I was given 2 options: 1. I needed to pay Approximately $345 (I do not remember the exact amount, but it was this high) to come out just to look at it and fix the issue, but this will be a one-shot deal. Or Option 2. $459 to come out and verify, Fix the issue and then have it covered again under warranty for another year.I do not understand why I need to pay these amounts for something that is covered in warranty. Especially when I am reading all over the internet that this particular Compressor, Ice trays and circuit boards are Failing at an extremely high rate. I ended up having to pay $459 to have a technician come out to say that I was correct and they needed to order a new one. Its now 3 Months later and I do not have a refrigerator. We have given up on LG. Never again. Pass the word around. Do not wait on them to do the right thing. We ended up purchasing a Kenmore Refrigerator for the family. For the cost we paid for the LG, you would expect a quality product. But it seems like LG is using the US Market as a dumping ground for their defective items.

I have a top of the line LG refrigerator french doors. Its warranty ran out in November and in January my ice maker broke. 5 months later, 9 parts later and umpteen phone calls, no resolve. I have never experienced such poor service on an appliance as I have this. The service man has been out 5 times. Nice man but speaks very little English - so not sure what he is saying. I am so disgusted with LG. I am putting refrig on Craigslist - best offer and going to go buy a real refrig that offers good service. There are so many choices out there. Do yourself a favor read the many complaints about LG refrigerators and buy yourself another brand. I will never buy anything from LG again.

I love my refrigerator but I expected it to work much better when it was brand new. My ice maker has quit twice in the first three years! Had to have it worked on. They just dont last like they used to!

From the very 1st week I use the machine, clothes never smells fresh. The washing cycles are too long and honestly I dont think it saves me any water. But the worst is the smell. I use softener drying sheets and my clothes smells like mold. My husband hates the smell especially in the towels! I would never recommend a front loader and definitely not an LG brand. I had the worst customer service. Im ready just to take a big loss on this machine. The water pump went out, just 3 months after my service contract had ended figures! Had the pair for only 5 years and already had problems with washer 3 times! I hate it!

Pity theres not a less than 0 stars option. I do several loads of laundry a week for a family of five. The washer doesnt even wet the clothes: I mean the clothes are actually dry in the middle of the load; only the outside of a medium-sized load gets wet. I called LG. When I told the repair guy that the washer didnt get the clothes wet, he checked it and said nothings wrong, thats just how it goes.Here is the proper way to use this washer: Pretreat and load clothes. Run water in laundry room sink until hot; fill a bucket with soapy water, and pour over clothes in machine to make sure they get wet. Set washer to: cotton, pre-wash, extra high heat, highest spin speed, heavily soiled, water plus, and turn on the machine. Wait two and a half hours, and then repeat. Thats right--about two and a half hours to get a load done, five to get them more-or-less presentable. Cold is cold; tap cold--whatever that it--is cold, warm is cold, hot is cold, extra hot is actually hot.I emailed Energy Star: they said that if I have a problem with the machine I should call the manufacturer. When I explained that the machine was working to spec--that it was designed that way--they explained that they DONT TEST the Energy Star machines to make sure they do the job theyre supposed to, they rely on the manufacturer to confirm that the appliance does the job its supposed to AND meet Energy Star requirements. Somebody needs to clue in the EPA and Energy Star: if you have to wash every load twice, in blazing hot water, and replace the appliance every 3 - 5 years (typical of modern machines) youre not saving resources. Getting rid of this and getting an old-fashioned Speed Queen.

I pay LG to repair my washer that has a 10 year warranty. 3 months later they told me they cant fix it and also they took a $100 deductible from 360 that I pay for to get it fix. My washer is 5 years old and no longer working. They just took my money and didnt fix anything.

The LG over-the-range microwave MODEL LMV1683ST caught on fire. This appliance was manufactured in December 2014 and I purchased it at Lowes in March 2015. On July 3, 2015 the unit started sparking and smoking and then flames started shooting inside the unit. 4 months old and LG thinks it might be repairable. I dont want that unit in my house. I have spend several hours cumulatively on the phone trying to get a new unit. The unit only cost $200, yet they have sent repair people to my home. The cost of the repair time has exceeded the cost of goods and out of frustration, LG has created a consumer that will never buy another LG product. The poor Customer Service Reps must hate their job. They are not empowered to really help the consumer. It seems to me that LG has a lot to learn about customer satisfaction.

As with so many others the lint trap does not sit flush in the dryer. The corner protrudes and DESTROYS your clothes. DO NOT BUY AN LG DRYER UNTIL THEY OWN UP TO THIS ISSUE!!! Is there a class action?

In the first week, ALL of the wheels broke off on the produce bins. The ice maker stopped working 3 months later. The frostless freezer always has to be defrosted. This was from the beginning. DANGEROUS!!! Yesterday I smelled a very foul odor. The light inside failed to turn off when door closed. It caused food to cook on the top shelf. The cover had melted off. The bulbs were impossible to unscrew. The plastic lining was already smoking and starting to burn. I did burn my fingers taking it out. There is absolutely no light at all and has very damaged interior.

LG Dryer Model DLEX3570W. I purchased this dryer less than 2 years ago. From the beginning it has made noises off and on and the drying times were not long enough to completely dry the clothes. Apparently the sensors dont really work, it is by time only and I have to go to manual dry to finish. My biggest complaint is the lint screen and compartment that it is housed in. The lint screen would stick up just a little on the right side and catch my clothes, some it has damaged. I finally found that the design of the compartment that the lint screen goes in has a design flaw. There are little cross sections that catch lint and build up which doesnt allow the screen to seat correctly. Once this happens the screen will be warped.I have to totally dismantle the compartment every 2-3 weeks to remove built up lint and force the lint screen down. I refuse to purchase a new lint screen because it will just happen again. However, all that being said, it is not just the damage to my clothes or the work of trying to keep the lint from building up around the design flaw. This is a fire hazard. I spoke with LG and they said they would send out a repair person but I would be responsible for the service. They have not redesigned the part so that is useless. I also have the LG matching washer, not crazy about that either. I will replace both of these and it will not be with an LG product. They dont stand behind their products and have zero customer service. If you have one of these dryers, beware!! They are a major fire hazard!!

Our clothes have a mildew odor after washing. It is very noticeable on towels when they get wet. I have tried the Tide washer cleaning product, bleach, Affresh & WhirlOut. I am totally frustrated. This is supposed to be a top-of-the-line washer.

Extra cold crisper takes 15 min to get drinks cold. Everything stays fresh long. Insta view and door to door. You will be very happy with your selection of LG fridges. I would improve the fridge to a more standard size fridge for easy apartment removable, refrigerator is beautiful, elegant, and organized and you can enjoy a nice cold beer or soda after installation. It has a lot of electronic stuff on it that is very use. Refrigerator is worth the price. Its slick design and advanced features far exceeds any other product comparison. Im a LG signature customer full in keeping everything cold. Only owned an LG.

I am on my second refrigerator since my first one failed and they replaced it. Now I am waiting on a repairman to look at the new one. What a pile of crap. When you phone they tell you to unplug the fridge for 3 to 12 hours then plug it back in. How stupid is that. What if I was on vacation. Totally unreliable.

I bought my new LG topload washer and dryer on 7/1/12 and noticed after about a week that my white clothes werent getting clean. I turned my tankless heater up to 140 and put my sheets into wash. I went to add a pair of socks and noticed the water was barely warm. My heater is fine so on the next hot load, I watched when the washer was filling and it was putting more cold water in than hot! I called LG Support line and they said that was how it was supposed to be and I should try putting it on the bulky bedding setting. I did and it had no effect. I called Sears because when I bought it, they said I had a 90-day return option. They said, yes you do, but since I used the washer, I couldnt return it! I will never do business with Sears or buy another LG product. I would imagine the front loaders are the same but it would be impossible to check.

lg fridge model LFX25975ST/02 - Water dispenser sometimes comes on by its self and floods my kitchen.

I purchased the stove (LG Free Standing Stove) in November 2009. The electronics went out in October of 2010 and were replaced. In October of 2011, the electronics went out again. We contacted our LG repair person and waited for the new circuit board to come in. This is June and the board finally arrived (we have used the stove top only as the oven goes off as does the stove top, but easier to see). The new board was installed and now the stove does not work. The repair person replaced the old board and now the stove does not work. What recourse do I have at this point?

Does not clean clothes. Had to wash a blanket 3 times and it still came out dirty. For the money I spent on this washer I thought I was buying a good product LG. I DO NOT RECOMMEND ANYBODY BUYING A LG WASHER !! VERY DISAPPOINTED! Owner manual does not tell you what all the controls do or how to operate them.

I bought an LG washer/Dryer July this year (2015). The water pump sprang a leak. Went online and submitted for repair. Got a local appliance place to fix it. Talked to rep from local shop, said they couldnt get LG parts to answer or return call for 2 days. At this point I havent had a washing machine for 6 days. I called LG rep to contact local rep and get this taken care of. If LG does get it shipped by tomorrow, Friday fall on a holiday. Local dealer wont get the part until next Monday the 4th of Jan. 2016. This will be going on 2 weeks without a washer. This is unreasonable to me. I went with an LG product because of the Quality and support that I havent received as of yet. I would hope that a senior representative would read this. Unsatisfied Customer!

From the very beginning, the freezer door pops open slightly when the fridge door is closed. It isnt always noticed until water puddles up on the floor. The hose to the ice maker has been fixed 7 or 8 times because it keeps splitting. The ice maker jams up and wont release the ice. Today, I woke up to water all over the floor. There was no power to the whole unit. I checked the outlet and there was power. I cant get a hold of a repairman.

I removed the front cover of my 2 year old LG front loader and the bottom left side as well as the inside of the front cover are rusted. It seems to be coming from the bleach dispenser. The dispenser seems to have some type of leak or defect from the factory.

We had our 7 year old Lg fridge die on us. We were offered a rebate if we bought another LG fridge which we accepted. The new fridge did not work but LG would not accept this for several weeks so we were without full use of our new product. After much hassle we finally received a new fridge in Aug. 2014. We have not received the rebate and are told each time that we call (speaking to a service rep in Panama) that the check is in the mail and we will have it in a few days. This is going on for the last 4 to 5 weeks. Our original rep, Mohinee **, quit taking our calls and will not respond to emails from us. We asked if we could speak to someone in Canada to see if our check has actually been mailed and were refused access to a Canadian rep. We then called information for LG electronics Canada and were given the number 416 743 7575. We have made 3 calls and no one answers at that number. LG certainly has our number and our money. I would not buy another LG product if I was paid to. Customer service is terrible and their products just dont last and are faulty at the very beginning.

My LG 3650 washer lasted 40 months, with a 2 person household. Died, needs a $700 repair of the modular control panel at the back. I contacted LG to ask how this could happen, and they wrote back that they would pray for me (honest - we see youre dissatisfied... youre in our prayers). They offered no advice as to why the washer failed, or what to do other than an expensive service company 100 miles away. DONT buy these appliances. Ever.

My mom actually suggested that I picked that brand and I thought it would be good to give it a try since Ive never had one before. So far its been good. I think its perfect as it is. It has everything that I need in a fridge. I like the double doors on top and the fridge on the bottom. I think its more convenient that way since I use more stuff in the fridge. I dont have to climb on the floor.

The LG front loader is a horrible machine. Even with leaving the door open it smells like a sewer. Most times clothes come out dirtier than when they went in... Greasy stains that wont come out. Sad that Id rather inconvenience myself & go to the laundromat, than do laundry in my own home. What a waste of money.

Fridge is 4 years old. Bought new from Future Shop. Two adult person home and the magnets that hold the bottom door shut do not work anymore unless you push the door shut manually after opening and closing the top door. Highly annoying and the fridge runs far too much because not everybody remembers to push the door closed.

Bought a black stainless LG fridge 2 years ago. So far, LG has had to come out to repair it 4 times. 3 times for the ice/water dispensers not shutting off, this last time for the compressor breaking. We lost hundreds of dollars in food. On top of that, my $2,000+ fridge has the black stainless coating peeling all over. These coatings are terrible. You will be disappointed. Stay away from LG and any stainless steel appliances that are coated or painted on, and not baked in to the stainless itself.

Very unhappy with LG dryer. I bought the most expensive pair of LG washer and dryer. The dryer was fixed after 6 months of been purchased. Now it is broken again. Someone came to my house and said that he doesnt fix that this LG machine anymore. He called someone else that came a week later. Also didnt solved the problem. I have 5 years warranty. I dont know what to do. I cant close the dryer door. It keeps working non stop but takes 10 hours to dry a load.

I purchased an LG washer and dryer combo from HHGregg on 11/06/2011. I purchased the extended service plan for 5 years at $129.99. They use A&E Factory Service. The washer shakes real bad on the spin cycle. Tech has been out 3 times in 1 month and my washer is still not fixed. Who is to blame, HH Gregg or LG or poor service tech? Now I have $2,000 worth of appliances and still have to go to the laundry.

My refrigerator stopped working last Friday. It is 2 years old. We called immediately to the call centre. They promised to cover my cost of labour with a local provider. They gave me a number to call the local provider to arrange a time. When I called the provider, they informed me that LG has to send them a work order number. So I called back LG and they said they would expedite this by the end of the day. Nothing happened. I called the provider and no luck. So I called back LG. They told me the same thing, and told me they would call, text or email me by the end of the day. In total, I have called LG 7 times, and a total of 2.5 HOURS on the phone with them. The most recent time I was on the phone 55 min until they told me it would now be 2-5 business days until someone in their service centre called the service provider to give the work order number. And apparently, this is expedited. This is not to mention yesterday, I could not even get through to customer service as their call centre was overloaded, and the recorded message just told me to call back another time. My case number is **. I have now given up, and have to pay for it myself as by the time this happens, it will be well over a week just to arrange a technician. They refuse to email me OR transfer me to the same agent. Getting a floor supervisor to speak to is close to impossible.

For the past 40+ years, we have purchased all but 2 of all major appliances from Sears. The single-door Kenmore fridge with freezer on bottom was working well, but no ice and water in door. So, after using it for 5 years, we decided to purchase a new fridge with the missing extras. Sears had a great sale going in Oct. 2007, but single-doors werent available anymore. The LG LFX25950W was very attractive. Within 11 months, the icemaker needed replacing under warranty. It has since died again and were still using the icemaker in the old Kenmore. In 2010, I discovered that there was a recall on the energy star rating that had been posted 4 months after my purchase. I filled out the application on the LG website. Six months went by and a nagging voice in my head reminded me that I hadnt heard anything. I went back online and filled out the application again. This time I was acknowledged and was soon contacted by Allen & Sons. The fix was to replace the motherboard. LG was to send a check to make up for the additional cost of operation for the time we had owned the fridge, plus an annual check for the operation costs. The motherboard was fixed within 2 weeks and the annual check amounts to $3.95. I havent had the nightmare problems of other models, but this one is nowhere close to being of the quality I expected. From the beginning of the recall work, the panel has displayed error code Er IF, which indicated a problem with the freezer fan. When the motherboard was first replaced, the error code went away. When it came back, they came back and the serviceman called LC engineering and it was decided that another motherboard was needed. The funny thing is that if the fridge is unplugged and then plugged back in, the display panel works fine for about 30 seconds and then the error code returns. Luckily, the temps, drawers and lights are all fine, but we have to pay labor for the repairs, so far only $135. If youre in southern California, call Allen & Sons in Canoga Park. They are efficient and travel.

I bought this 2 years ago and had problems from the first load. The bottom slide out rack CONSTANTLY goes off track and can take 5-6 times to get it back on. Not an easy task when you are bent over and it is full. Dishes are always spotty, have tried every cycle and lots of different detergents and rinses. Everything is spotty and has a slippery feel to it. I end up using the rinse cycle only after doing a load and then they dont dry. More times than not I just hand wash the dishes. QUICKER, MUCH MORE ENERGY EFFICIENT AND DONE RIGHT. DO NOT BUY THIS CRAP.

I have this stove. It scratches easy. The middle part that you use for a griddle work for first couple months I have a microwave above it and when Im to near the panel that turns on electric oven it turns on. Very dangerous. The top range is gas. The knobs are foil, not stainless steel. The bottom is electric and the burner that heats oven melted. Had to replace it. I would never buy this LG products again.

I have been reasonably satisfied with the refrigerator itself. The icemaker is not all that great but that seems to be a common characteristic in most residential refrigerator/freezers with an icemaker. I had the refrigerator approximately two years and the compressor started going out intermittently. It took a week or so for a technician to come and look at it but they did come and look at it and seemed to fix it, although they did not replace the compressor at that time (which is a problem that LG knows about ).Six months later (May of this year) it completely went out on us. And this happened two days before our vacation. It took them ultimately three weeks to come and fix the refrigerator and my children were at home with no refrigerator. We lost approximately $500 in food, with a inadequate food reimbursement of $150. That felt a little bit like a slap in the face after all the problems we had gone through to get the refrigerator repaired. We went through three different technician appointments and the local repair company was both unresponsive and incompetent. When LG was contacted directly, they promised to help but offered no real help in getting our refrigerator repaired sooner. I own several different LG products and I certainly will do more research and be more careful about buying LG products in the future, no longer just taking for granted That their products are of the quality that I would normally expect from LG.

First of all, I love my LG top load washing machine. Its a Wave Force. But it smells like mildew! I have tried everything short of setting it on fire to get that smell out! My clothes stink and I can smell the smell throughout the house! Yuck! I havent even had it for a year. Please tell me what to do or I want a replacement because the smell makes me nauseous. Please help!

Women want a dependable, easy to use, easy to clean stove. My LG stove is the absolute best! I drink a lot of tea and my tea kettle heats up nicely and the HS light is very convenient so you know not where to touch. And the oven is a dream! Cooks nicely and absolutely love the timer to let you know when your food is done. This is a hands down number one in my book!

Finally satisfied. I hope this refrigerator does not die again. It is a wonderful refrigerator when its working.

We had bought LG refrigerator. It looks good brand and quality but beware its very bad and it stop working. This is all the LG product I bought, very upset and I will not recommend this product at all. Dishwasher LG not working, had insurance came, they came five times still does not work at all. They DID something and no steam working, does not clean. Well its a mess.LG stove - o my god the knobs are plastic and bad quality. They send twice, still melts and poor quality and when you turn the knob it breaks because its plastic not metal. Now the knobs dont work, it goes all around and dont do what it suppose to do, I can go on and on. Bad quality. Beware dont buy this. I will not even recommend it to my worst enemy.Beware LG are not good products. My sister have Maytag and her products are still working and she bought for less money. We bought this product waste a lot of money. All piece of cant say the word but Im very upset. So people please dont buy this product. Come to my house and you will see what I mean how they look and how bad they are. Now I need save up and buy all but this time it will not be a LG products for sure. Please LG clean up your mess and do something to those like me trusted your product and ended up with piece of junk not working.

I bought my LG French Door Refrigerator in December of 2014. It cost over $3000 and I was told by the salesman at Home Depot how GREAT the linear Compressor is. I noticed on Sunday that the ice was melted and the temperature was rising. I found my LG information and called Customer service. I was told the earliest they could come out was 4 days later. They also told me that he could not uninstall the fridge. It had to be moved out of its slot so he could access it, and it had to be unplugged. I was also told that the compressor was under warranty, but the replacement would be 375-425 PLUS state tax. Well, after 4 days, I had to throw away all the food that was inside. Probably another $200/300. The guy came out and told me that he would order the parts, but my cell service was bad so he couldnt tell me if they even had the compressor in stock. He told me they would come out the next day, unless the part isnt available. Which, reading the forum, looks like its 5 weeks out. Terrible product. The Sad thing is, that Im a Realtor. I have caused at least 5 or 6 clients and friends to buy an LG fridge because, the compressor has a 10 year warranty... as if that does any good. Im a single Mom, and I feel like I have to earn my money twice. Once to kill it and bring it home, and again to make sure it doesnt fly out the window. Im angry, Frustrated, and defeated.

When I purchased my refrigerator 7 1/2 years ago there was no warning that it was about to be discontinued. Now I need a part for it or its an anchor for a rather large size boat. I have no respect for a company that dont carry parts for their products past 7 years. Who would have thought that you are supposed to consider making a nearly $2,500 purchase of an appliance as a throw-a-way.

My refrigerator was purchased in August 2017. Now 13 months later this 1200$ item died between 5:30 in the evening and 8 pm. It was dead. I have called LG every day since and get sent from one person to another. They did not even have a tech in my area, small-town in AZ. Finally got one out a week later. The main board went out. 400$ plus for the part, 4 to 6 weeks to get one. By the time Im am done, if ever it will cost almost as much as mine did new for the repair. Stay away from LG!!!

I read the consumer reviews for LG Refrigerators and based on the feedback I read, I went with them. I have the refrigerator for a year now and Im satisfied with it.

WT4870C - True Balance...I dont think so. I purchased the machine in August, 2013. From the beginning I would get uE/UE messages. I would rearrange the clothes, press the Start button and hope for the best. Finally called LG and the response was that they would email me directions on how to balance the machine. Thats it?! Luckily I had purchased an extended warranty plan. The Lowes Service Advantage rep was very nice and set up an appointment with the local appliance repair tech. He arrived today and asked (1) had I had any service before and (2) did I know about a recall? No to both questions. He explained that he would order parts and set up an appointment for next week. So far today Ive had uE messages on all my loads of laundry. On the one hand Im glad my complaint is not unique; on the other hand am I going to have to replace the machine I was so excited about getting?

We have had our refrigerator for less than three years. The compressor quit with no warning at the end of June. I called LG customer service the same day. At first I was impressed because the rep said someone would be out the next day. Great! Nobody came the next day. I called and said the appointment had been changed and they wouldn’t be there for a week. The repairman came and said yes, it’s the compressor and would have to order it. He scheduled the repair for it for a little over a week from then. Totally unacceptable but what can you do. He came as scheduled but had ordered the wrong compressor. He had to order a new one and couldn’t come back until July 24th.This is just ridiculous. We are not college kids needing to cool our beverages. This is a family with many spoiled products and over one month of no refrigerator. I think the company should take the old refrigerator immediately and provide a new one. Or else give our money back so we can get a reliable product from some other company. Will be telling my circle of people never to buy an LG product because they do not have an adequate solution to the problem.

Purchased LG dishwasher 2/20/14. Had to redo plumbing to accommodate dishwasher. Did not get it installed for a month, therefore unable to return to Home Depot when it wouldnt clean my dishes. Called LG. Was told I was using wrong detergent and needed to add a booster. That made no difference in the cleaning. After 4 service calls, replacing the sump motor and the main board, it still does not clean the dishes. LG corporate customer service says that it works and that the problem is that I have hard water (never mind that my 13-yr-old Maytag cleaned my dishes). Stated there was nothing else they could do and maybe I should consider getting a water softener. Will never buy another LG product.

We bought this fridge in 2013. Had repair in 2015 control panel. Now its not cooling. Its still under warranty but guess what? No one works on them in my area. When you call they say, We dont work on LG refrigerators! Then why have the warranty. Its junk. I paid over $2 grand for a piece of junk. I called them. They give you numbers to service places. Then I call. They then tell me do work on them. I have told Lowes and they dont care. So I will. Never buy LG again.

Not happy at all with LG Electronics USA. Terrible customer service. Bought a washing machine 4 months ago and its already dead. Cant get an English speaking person on the phone, must go through endless questions, and cant get someone to look at it. Dont stand behind their product. Stay away!

Our LG Top Loader WT5070CW washer has rusted around the bleach tray & all the way around top rim. Big chunks of rusted paint falls into the drum where the clothes are and in between the wash drum and the washer shell. I have never had a washer RUST like this before... Also the washer doesnt clean your clothes very good... And the smell of mold is a huge problem. Please read reviews on this product. I know I will always check these sites for reviews on all products before we buy them!

Purchase a set of LG washer (WT4870CW) and dryer from Best Buy that was last year’s model on 04/12/2014. Upon the washing machine acting up and not draining after about 10 or 11 months, we called LG support to get it corrected, was when we were informed it was almost two years old. Even when we had it less than a year. The washing machine had OE and UE errors popping up interrupting the spin cycle continuously, requiring resetting and restarting in the spin cycle. The first tech diagnosed it needed a stator, ordered that to our house and installed it, problem continued. LG schedule second tech service company, who diagnosed, after reading bulletin stator replacement no longer done, but circuitry parts. Ordered two, parts came to house and third person came in only installed one circuit, stating I needed two separate circuits for washer and dryer. Problem continued. LG was notified and I was informed the previous appliance service technicians came from an appliance service company that they can no longer recommend. Plus since this problem has extended past the original warranty I needed to get an extension, which was done at no cost, to cover the next service person. A third appliance company, who came today and diagnosed Pipe in house will not let unit drain, gets pressure build up and no drain. Customer needs plumber. Nothing wrong with unit.” I immediately returned home and showed the tech the fault of his diagnosis by detaching the drain from the drain pipe in the house and connecting the cold water feed to the drain pipe and had it run for several minutes. THEN he said, I dont know what to tell you. Then he said my pipe was too high, so I pulled out the manual nearby and NOPE the pipe length was well within the distance in the manual. Wrong again. The machine works he said, when you dont connect it to the drain pipe, so it’s a drain problem he said. Nothing wrong with the machine when you disconnect it and let it run in a garbage barrel, he said. What are you talking about, the machine worked for like 10 or 11 months and now this problem wont go away and you are saying that the problem is not with the machine? “Oh it tries to send the water up but it can only send so much, then it figures it cant then it shuts down.” “Oh,” I said, “then it’s a sensor problem, or a computer problem.” “No there is nothing wrong with the machine, when you disconnect the pipe into a garbage barrel.” How does this continue on? “Oh, Ill have my boss give you a call, because I cant fix a problem that isnt there.” There were also suggestions to re-route my drain pipe through the basement window opening, creating a new larger pipe, but his suggestions simply met deaf ears by that time. So after he leave and here I am at the Consumer Affairs site reading all the numerous complaints and I find one service tech diagnosed a pressure switch as the problem, which under warranty I would welcome before I send this unit to the scrap heap.

I’ve had the problem with knobs of the range turning on when you lean against them. I searched for a solution for last two years, even on this forum. I finally found it. There is a LOCKOUT function, located on the “LOWER clear/off” pad. Hold for 3 seconds and it locks ovens and burners! Press for 3 seconds and it unlocks. Very easy and it makes this range safe again. I hope the people who posted this problem before see this.

Updated 08/15/2019: I posted my original review of my LG refrigerator, but wanted to correct the model number. It is a Model LMXS30746S/00 instead of Model LMXS30776S. My wife ordered the latter originally, but it was on backorder (From LG, no surprise, right!). After waiting over a month for it to arrive, my wife decided to go with the LMXS30746S/00 instead. We received this refrigerator January 9, 2015. -As of August 15, 2019, I still have a non-working refrigerator, with a defective linear compressor. My original review of my refrigerator was on July 2, 2019. LG responded in writing, and other than a few phone conversations, of the which most were initiated by me, that is pretty much all this company has done to date. -On July 10, 2019, LG informed me that a technician was scheduled to look at my unit July 18, 2019. No technician, no courtesy call, no surprise. At the end of the day (still July 18th), I notified LG, and on July 30, 2019, they informed me that they were considering an alternate resolution. At that point, LG requested proof of purchase, which was provided a few days afterwards. LG responded August 5, 2019, and said my case was escalated to their Return Authorizations Department and informed me that instead of awaiting repair, they were going to go the alternate resolution route. LG informed me that someone should contact me from the Return Authorization Department within 4 business days. -On August 8, 2019, I received a call from a family member to inform me that a representative from A&E, LGs repair group, had contacted her about the refrigerator. I placed a call to A&E to no avail. I then called the Return Authorization Department. I was informed that they were still awaiting approval for the alternate resolution. She had no idea why anyone from A&E was trying to reach me. -Later on August 8, 2019, I received a call from LG informing me that a technician was scheduled to come look at my refrigerator on August 9, 2019. I was told this was a necessary step in the alternate resolution process. -August 9th came and went, and once again, no technician showed, no technician called. We did get a text of from A&E this same evening stating our appointment was rescheduled for August 19, 2019. No apology or explanation for the missed appointment though.-On Monday, August 12, 2019, I called LGs Return Authorization Department. I informed the representative about the missed appointment. She informed me that my case was still awaiting approval. The person responsible for making such decisions was away from the office, so she left a note and said she would get back with me to provide an update. As of 3:00 PM, I am in a holding pattern awaiting that call. Most likely, I will end up calling LG back. Original review 07/02/2019: I purchased an LG French Door refrigerator in 2014. In 2017, it stopped cooling, due to a noisy/failed Linear Compressor. Trying to hold LG up to their 10 Year Sealed System Warranty, which includes the compressor was/is a joke. I dont recall ever wasting as much time and getting the runaround on any product I ever purchased. I was first told that LG was going to take care of my issue, including labor, at no charge. I was given the name and phone number of the company that was to perform the work. After going a few weeks with no contact from this company, I called them. It was listed as a computer repair business, and all I ever got was an answering machine. I contacted LG again several times, expressing my dissatisfaction with the whole issue and the delay in having my issue resolved. Someone finally sent me a list of 5 repair companies and told me to reach out and choose one to repair the fridge. Well, I called 3 of the numbers, reached a voice mail for one, and spoke to representatives at two of the others. In both cases, the persons I spoke to said that they were not trained or authorized to work on LG Sealed Systems. At this point, I was really ticked off. How can a company that on the outside appear so great, be so badly run. Not only did I have a product that was worthless in its present state, but in the process of getting it repaired, find that this company doesnt even know who is authorized to make necessary repairs. I contacted the Marylands Attorney Generals Office to see if they could help me. They sent a few letters to LG, and LG responded, saying that they offered to supply a replacement compressor (which were drastically back-ordered due to their high failure rate), but that I did not accept their offer. LG said nothing about covering the labor for replacing said compressor as they said they would do at the beginning of my ordeal. Marylands Attorney Generals Office said my only recourse would be small claims court. Well, I thought I was ticked off before, but I discovered that I had another gear. I contacted LG once again, and expressed my frustration. I was finally connected to the group that handles technical issues. When I told the person where the refrigerator was, he told me LG did not have anyone nearby whom could fix it. I asked, how can LG put a warranty on something, knowing full well they did not have personnel who could make necessary repairs. The person told me that LG had personnel available to make warranty repairs on items, including appliances, just not in cases like mine.The LG refrigerator is in my garage, taking up space, at least until I build up enough energy to figure out what I am going to do with it. Through this whole ordeal, I have developed a disdain for The LG brand. I am not sure if this compressor issue, which has affected thousands of LG refrigerators, is being mishandled at the direction of upper management at the risk of cutting into profits, or if employees interfacing with customers like myself, are not following LGs we care for our customers slogan. LG - Life is Good, when you can treat people so bad and still rake in profits.

I bought a 4 door LG refrigerator. Its a French door on top with 2 freeze drawers in the bottom. I paid about $50 more to get a counter depth which is fantastic for the space in my modular home with an air vent in front of the space. This model has plenty of space in the refrigerator compartment. It looks like changing the water filter will be easy and convenient.It does have a drawer at the bottom which is nice but it would have been a better design if it would slide out when only one door is open on the refrigerator. You have to have both doors open to utilize the space. The same with the right side drawer that holds produce. You cant get it open all the way before the left edge hits the center strip of the left side French door. I have only had it a month so will have to do another review after 5 years. This LG is a replacement for a 4 1/2 year Samsung that had constant problems with the ice maker freezing up.. I Will never buy Samsung products again. Their Customer Service is atrocious.

Just another complaint about an LG front load washer not being able to complete the spin cycle due to the load not being able to balance. Many have suggested dumping the LG and getting another brand. Often the other brands have the same issues. Samsung is one. Another problem is who is actually making the other brands, such as Maytag, etc. Often you just exchange brands, then you exchange terrible customer service centers, poor customer service centers, poor warranty service. In an attempt to make these products more feature rich, they become too complex, too problematic, too difficult and expensive to fix. I am sure that the companies are overwhelmed with complaining customers. If they get in a pattern of fixing a few machines, then all users will expect their machines to get fixed. The companies are not going to do that. Hence, the customer suffers. There should be more consumer protections regarding these products and their repairs.

My brother bought my mother a state-of-the-art LG washer. It is supposed to wash and dry all in one. At first, it worked good. However the drying failed and LG sent out a repair man. They told my mother that it was her fault that the machine was not working (pilot error) wrong! I tested it myself. I spent hours one night doing every combination the book asked and followed the repairmans advice as asked. It did not dry properly. I cleaned the traps and drain the water from the drain hole. My mother has had clothes all over the bathroom to dry her things. She has had LG get repair for the same problem over and over. This time it burst some sort of air line and made a screaming vent of air. I happen to have been visiting her when it happened. The repair man could find nothing wrong other than it not drying. Mom talks my ear off over the matter and all she wants is to wash and dry. She is running back and forth to the laundromat. She is 72 and should not have to have this type of problem. I know she will not run it now. The machine had scared her on the air whatever. The machine is still under warranty but all they do is try to rip her off. One service sent by LG wanted $65 to even touch something not covered. She asked if he could fix the garbage disposal and he did, and charged her $95. I was smoking hot when I heard. One he was there to fix the LG, but took her for 95 dollars for a clogged disposal. I am 300 miles away and all that keeps happening is I talk to the damn repairman via phone. Anybody have any idea on what I can do? The machine was over $1200 and it only washes a few things at a time. My brother was trying to make things easier for her getting the machine as a gift, but it has made her life hell. She would have been better with her old upright washer. And of course the machine worked the two days he visited. He was impressed with the bells, whistles and lights. How can a company like LG get away with this?

14-month-old drain hose ruptured, service call repair at my costs. A year later drain pump burned out and ruined many clothes as they mildewed and that smell does not come out. Now another year later, washer just continues to fill with water, tried to turn power off with power button but power would just keep turning itself back on, even with power secured water kept coming. Had to shut off water supply, costing more than this washer is worth. Could have bought cheap washer for the cost of repairs and been ahead. Washer not worth the money or cost of repairs with continual breakdowns. You are welcome to contact me. Thank you.

We purchased this refrigerator four years ago. The day after the warranty expired, a capacitor in the fridge burned out and melted a lot of the wiring inside. We paid to have it replaced (LG covered the part, we paid labor). Today the same capacitor burned out, this time actually exploding with enough force that the access door was bent and the unit nearly caught fire. The wiring melted again and there is a black tarry substance all through the unit and across the motherboard. I initiated a live chat session and explained the situation to the rep. I was told to call a repair center nearby and that LG wouldnt cover any portion of the cost. The rep then signed off with, Lifes good! Have a really, really happy New Year! As if adding insults to the fire risk was needed.

We purchased an LG refrigerator (model LSXS26326S) on April 28, 2016. It was delivered and installed on May 3, 2016. On July 30, 2018, it stopped working, ruining approximately $300.00 worth of food. We contacted the store of purchase (Home Depot), and were told because we did not purchase the extended warranty, we would have to pay for repairs. We then contacted LGs customer service line, and they directed us to a local LG authorized repair provider. They were going to charge $125.00 for a visit to assess the issue, and if the parts were covered by manufacturers warranty, they would charge an additional $250 for labor... If not, who knows what the charge would be. Now, I understand wear and tear and paying for repairs, but a lightly used refrigerator (mostly just my wife and I in the home), breaking down after just two years of use, seems like faulty craftsmanship. I then went on LGs website and chatted, first with a representative, then with a supervisor, both of whom seemed less interested in a quality product than with pushing their warranties (which would not be as needed with a sturdy product). The bottom line was, they are not responsible for their product breaking after only two years, and we were responsible for any repairs. After this experience, I went on consumeraffairs.com and read numerous complaints of a similar vein, $1,500 - $3,000 refrigerators breaking after only a couple of years, with no support from LG. I received no help from LG, so I contacted my local news stations consumer affairs department in hopes of bringing to light LGs poor product quality and non-existing customer service.

My washing machine LG front load got damaged & main IC was burnt due to voltage fluctuation and I have been registered my complain No. RNA120112050633.

I purchased my LG Range in the hopes LG products would live up to the hype! In fact I bought all LG appliances. To my disappointment only the washer and dryer have lived up to my expectations. Anyways on to the range. My range was purchase in 2009 and the knobs became loose and wobbly by 2011. However, I kept using them until they completely broke off. After speaking with customer service and explaining the defect they reluctantly sent me out a brand new supposedly updated model of the knobs with the defect fix... WRONG!Fast forward to 2016 present day my knobs are loose, wobbly, and a couple have broken off. I called customer service and they tell me because they already sent out the updated knobs in 2014 they could no longer replace them. I explained it was a manufacturers defect and the knobs they sent out were the same defective knobs. The rep transferred me to Executive Services Corporate Office where I spoke to Jewel. She was very rude and short with me, continually stating Its our policy that we cant send out any more knobs and gave me the parts ordering department so I could pay for a set myself. She even went as far to blame me for the broken knobs saying that maybe I was using the oven wrong and she doesnt live in my house so she cant verify that Im telling the truth that the knobs are defective.She was cold and had no interest in hearing my side of the story. Basically she told me I need to eat the $150 cost of replacing the knobs every two years! Which clearly exceeds the cost of the range! She even hung up on me because I asked her questions she refused to answer because she knew it would expose LG as a fraudulent company that doesnt stand behind their product. I called back and spoke with Erica who was very nice and said she would forward the complaint. For now it looks like Ill have to eat the cost of the new set and repair the factory defect with a fix I found on YouTube which involves fitting a brass tube over the knob post. I hope we can win this battle against LG! Clearly the knob design is very poor engineering on LGs part or just too cheap to use aluminium instead of chrome plated plastic!

I am very disappointed with your washing machine model WT1101C. I have tried to contact any one from LG with no successes!! I will NEVER buy anything from you again that is for sure ... just junk after only ONE year of owning. Shame on you!! I have now bought a Maytag. You will never get my business again and I will spread the word believe me!! You suck!!!!!!

I had a new home built and wanted a double oven. The builder only supplied Frigidaire and Frigidaire did not have a double oven. I ended up buying LG refrigerator dishwasher microwave and stove and they are all excellent in the stainless and I love them! The inside of the oven is blue and it is gorgeous!!