Bought April 2013. Drying fault reported November 2013. Machine blew up/imploded February 2013. After 3 engineer visits that took 2 months to complete the machine was deemed repaired (engineer 1 guessed the fault wrong, engineer 2 guessed the fault right but instead of logging it he marked the job as complete, engineer 3 brought the right part and recommissioned the machine).Soon after during a fast spin cycle the machine exploded. By that I mean that it spun out of control at 1400 RPM, a bracket broke, the motor is broken, the drum is broken and in all I have a ruined appliance - what would have happened if my terrified wife had not been there to hit the power supply off (not to mention what could have happened to her)? The machine did not cut itself out. The 4th engineer found essential fixing screws were not where they should be ... did engineer 3 fail to correctly put the machine back together, or did LG supply a dangerously defective machine?I would be able to answer these questions if LG showed any interest at all in handling my complaints. After being escalated numerous times to supervisors we have never heard from a supervisor. We have never received an apology. We are forced to accept the same sub-contracted repair company to tinker with this appliance. I have told the supplier that I am not accepting anymore repairs and I am demanding a refund. This is spiraling into a court case.This machine cost 600. It is meant to be the best. Instead, it broke down within the first year and the after sales warranty service has been appalling. Their telephone number costs money to ring, it inevitably means a lengthy wait and discussion, the person at their end has no authority other than to follow a script, their supervisors make no attempt to communicate to us, their repair service is awful (4 engineers!!! and after the 3rd the machine exploded!).I rang their head office and the abrupt receptionist repeatedly told me to speak to customer service about my problem and that they do not give out names ... the senior managers are ring fenced in hiding from customers who are thoroughly fed up with their service. I tried publicly shaming them into giving me what they legal have to. Their Facebook team ignored me and their Twitter team gave me the link to their website. Seriously, this is a company that shows no interest in customer service. If they did, then I would not be in this situation.(And for info, the initial fault is a drying fault. The machine vents the steam during the drying cycle via the water waste pipe. Before it gets there it passes through an internal chamber and takes with it all the lint, hair and other debris collected in a drying cycle. However, that muck instead of being discharged settles on the inside of this chamber. It builds up and then blocks the chamber. This then means the machine can NOT remove the steam generated during a drying cycle so the clothes just become so hot that they will burn skin - proof being when my wife burnt herself on the machine. Now, being a simple customer I of course cant state the obvious that this is a fundamental design flaw. I have to PAY for a qualified engineer to inspect the machine and they have to write a report to state this. 1 - I have to PAY! 2 - What independent engineer is going to do that against a mega corporation?)I will never buy LG again and their level of customer service has pushed me to channel my anger into putting an objective and correct review of them on any review site I can find. Not to mention an exponential Facebook network. They just do not care.

We recently purchased an LG gas range. We paid more and got the higher-end model. Like other people have reviewed is very dangerous. You bump into the knobs and the gas leaks out you dont know it happens unless you smell it or you hear the clicking. LG needs to do something about this Dangerous gas oven.I turn the oven on with my pocketbook. I reach up into the microwave. The oven turns on. Its crazy. If you have little children around its very dangerous and you have to remove the knobs. That looks great. Not when you have spent close to $1,500 on the oven. Yesterday I baked cookies with the grandchildren and the cookies in the front were not as cooked as the ones in the back. Thats another problem. I added a photo with three of the knobs off, doesnt that look like **.

Recalled for the off balance spin issue; repair took a week or two, then after software upgrade, was told I could not use the washer for washing some items that I need to wash in it - the reason I originally bought the machine in the first place. No apparent solution to this issue - only to purchase another machine. After this experience, would NOT purchase another LG washing machine...

I’ve owned this stove for approx 1 1/2 years and in this time my roommate and I have nearly burned the house down TWICE. The knobs are SO easy to accidentally bump and turn on. The first time I had a bag on top of the stove and luckily noticed before it started flaming, but my roommate started an actual full on fire last night with a basket of laundry. I’ve since taken the knobs off, but have read other reviews of people who have done the same, but that bumping the stems actually turns the burners on easier than if the knobs were in place???‍♀️ Ordered some child proofing so we’ll see how that works. No issues with cooking, but it’s NOT worth the risk!

My problem with this machine, is that Ive never seen a wash machine take so long to wash a load of clothes! If I use the Speedwash feature, which is supposed to be a 35-minute cycle, it will take nearly two hours to wash the clothes. Loads that I know should take longer, like extended soak cycles, stain removal cycles, extra rinse or extended spin cycles, extend the wash cycles into hours and hours. Im dissatisfied with this purchase and I have seen so many complaints that I know I wont get the matter resolved to my satisfaction. I remember when this company went under the brand of GoldStar. I didnt like the look of their appliances back then and they were known as cheap. They must have found a company to re-market and re-brand them, with great looking outside features, but the same crappy inside components.

I saw signs of rust appearing around the bleach dispenser less than a year after buying the LG Wave Force washing machine. With the lid down it became out of sight out of mind. 3 1/2 years later I pried the bleach dispense tray out to find the entire area rusted - not surface rust but one step short of perforation. Bought at Home Depot who gave me the run around about not have an extended warranty. Got out my Dremel tool and ground the rust out. Now will treat with Rustoleum and paint. It wont be pretty but will hopefully stop the rust which would have eventually taken over the entire lid & rendered the unit useless.

The dryer scorched 3 loads of laundry and smoked. I could not get anyone to answer the phones. I called and called and at times let the phone ring 5 minutes. Then, it would be busy for an hour at the time… What kind of scam are they pulling at LG?

Wf t6017pc automatic washing machine - Hi guys! I purchased the unit since 2005. Its worth it. Been 10yrs yet it didnt give us headache. Until recently, I’m hearing this sound like there’s a coin or sharp object inside it while spinning. The sound is alarming. What seems to be the problem? Please help? Thank you.

I had addition done to my house, new kitchen, etc. in 2012. Bought all LG appliances including the refrigerator in July 2012. Many problems with it: Freezer either becomes too cold or does not freeze; thus, the water melts and the ice becomes a solid mass. The lower fridge area does not cool enough. The regulator is not working properly; thus, food goes bad every two days. Makes a lot of sound when the water is running through the pipe to the ice maker. Steel doors are not made of good steel. It already has small dents. When we open door and if even touches something mildly, leaves a dent. Tried calling the LG official site; there is no response. Very frustrated with the product/company. I will not recommend this product/company to anyone.

I bought my washer back in 2010 knowing I have 10 yrs warranty on the motor but got fooled by warranty sticker and come to know when my washer stop working I called LG for tech support and it was code error which clearly means motor is bad. Yes LG will honor the warranty but will charge me $302 labor... I am not stupid to pay LG to fix 6 yrs old washer where I can easily replace something for little more money and if I add few more dollars I should be able to buy latest technology washer. I warn all consumer not to be fooled by warranty because its worthless. I am shopping for new washer and never ever will buy or let any of my friends or family member buy LG product. Their corporate supervisor was very unprofessional and rude.

I bought a New LG washing machine. 5 weeks later it squeaks nonstop while washing clothes. I called LG, they send a repair guy out who is in my home less than 5 min and says I have no idea whats wrong with it and he leaves! I had to call LG again 3 weeks later because we hadnt heard anything from the repair guy and all they said was call the repair guy back. Here we are almost 2 months later and still have a squeaking washing machine! LG will not replace my machine. They are making us order parts! Very unhappy customer who has only made 3 payments!

I bought my LG appliances not quite 3 years ago. I did my whole kitchen, refrigerator, stove, microwave, dishwasher, washer & dryer. They were very expensive. I thought I was buying the best. I bought them from HH Gregg. First mistake. They went out of business shortly after. I never received pedestals for washer and dryer, they owed me $150 back but of course I never saw that.The appliances are junk. Microwave is convection but has burn marks on side from first use. Dishwasher wheels fell off right away. Getting dishes in and out almost impossible unless I get halfway in it. I rarely use it because its a pain. My refrigerator compressor went out the beginning of June 2019. LG uses a company called A&E for repairs. When I called them they told me they only had one technician in my area. I finally got my refrigerator fixed today. September 11, 2019. The compressor was fixed 2 weeks ago but the day after it was fixed the icemaker went. I went without a refrigerator for two months and without ice for over 3 months. I have had to buy bagged ice for 3 months.I finally had enough with A&E and the rudeness I dealt with there. I refused them to do the repairs. LG said they got someone else to do the repairs, only thing is they never called him to set up for repairs to be done. Not once but twice. Thankfully I had his number and he made time to fix the refrigerator. His company is called Umbrella appliance repair and his name is Said. Not sure of last name. He is from Williamsburg VA. I would recommend him and give him the highest respect. He came even though they didnt call him like they said not once but twice, they had me wait all day and he didnt even know he was supposed to be here to do repairs. He worked until after 8 p.m.My husband passed away 3 yrs. ago, the person that took my info got it wrong and somehow when they sent the parts to my house, parts I didnt know were coming, came in my dead husbands name. Can you imagine getting a pkg. on your front steps with your deceased spouses information on it. Also during all of this mess my mother passed away. I had family coming in from all over the country and no refrigerator to keep food and no way to make ice. I had people here from Wisconsin, California and Pennsylvania.This has been a nightmare I wouldnt wish on anyone. Over 2 months without a refrigerator 3 months without my icemaker. LG should be ashamed. I would never recommend them to anyone and I promise I will never buy LG products again. The worst customer service ever, from LG and A & E repair services. Debbie **

We bought a LG refrigerator 1.5 years ago. Very pricey I might add. The Fridge went out. They sent a repair person who replaced the motherboard and thats all he did. He did not check to see if the compressor was working. We wait 12 to 24 hours as he said not working. The compressor is not working. Back to LG We go. They say compressor is covered. They will get back to us on someone coming. They just call today and say they cant find anyone to come and fix it. Now the kicker is We have had no refrigerator since December 10th 2021. After all the hoops LG cant find anyone to fix their product. We live outside Little Rock AR. I have found this whole situation horrible with the way this was handled. I will never recommend a LG product to anyone. Yes there may be fine stuff out there but what if it breaks then you will find out how they stand behind their products. I find it ridiculous the price we pay for refrigerator, washers, dryers etc just for them to be throw away products.

We have a WM2301HS bought in Sept 2010 and after a few months, we noticed that the are grease-like stains on some of the clothes, but not all the time. It is a pain to get those stains out. Some comments suggested the contents of the laundry are to blame, but judging from the complaints, we are not alone. Did anyone get this solved? All in all, this machine works great (and looks good). The only service call (yes, life was not good) we had at the beginning was to put a missing clamp on the bottom drain of the gasket (how could they miss that in assembly?).

I gave it 18 months of aggravation washing... I do not see how bumping the clothes around in limited water will get my clothes clean. I use the extra rinse button and my clothes still smell of BO, stains are still there. I am tired of ranting about the washer EVERY TIME I use it... I do not get how they think clothes will come clean with this system. I HATE IT. I HATE IT.

LG washer that has made a noise since we got it - We bought a LG washer 11-2016. After 2 repair companies and it being September 2017 it is still not fixed. LG wanted a second opinion and they sent another company. Well they were here yesterday 9-18-2017 and still not fixed. There has been a repairman here at least once a month. Very disappointed. I have even contacted the BBB. Seems like I am getting nowhere. The time I have wasted.

We purchased all new kitchen appliances just over 2 yrs ago in Dec 2013. 1st the microwave was delivered dented. They came in and ordered replacement parts which were delivered dented not once, not 2x, not 3x, but 4 times. Then the fridge/freezer stopped making ice, needed a part replaced. The range/oven door glass was developing uncleanable stains in between the front of the door and the inside of the door. Then the oven door started to have a weak seal causing the top of the door to become dangerously hot. My legs were burnt a couple of times when removing items from oven. The door was replaced. The dishwasher stopped working because of a clogged hose. After calling LG for help many times! They sent a tech. And the parts and labor were covered although out of warranty. 2 days later another part went on the dishwasher and again is not working. 1 day after the microwave is not working either!!! Seriously? I cant tell you how many phone calls it has taken to get some positive response from LG. Call after call there was always a reason why they could not help me at that moment and asked that I call back. The customer service is awful! I spoke with several hours, kept me on the phone from 15 to 20 min at a time and half the time they would not even record or take notes of the call! I have missed work and sleep over this and all they can say is we are sorry for the inconvenience. They have no clue. I want these appliances gone! And replaced with another brand. Anything else would be an improvement. Stay away from LG!

We purchased a top load LG Wave Force about 5 years ago. For the past few years, I have noticed brown flakes on my clothes, especially white ones that I need to hang dry. The multiple times I have called LG to complain about the brown flakes on my clothes, they said no one has complained about such flakes. I had a repair guy come out and he took the metal piece out from the inside of the washer. The underside was so disgusting with nasty brown slime. He said there is no way to get the drum out without dismantling the entire washing machine, which he did not recommend. I scrubbed the metal piece he removed and took a soft brush to the underside of the barrel through the inside of the washer. I was never able to get all of the gunk out but it did get better. Now it is back to how it was before with nasty gunk again. I clean the washer every week with Lemi-Shine. I have tried everything. I hate this washer. It has ruined so many of my clothes with brown gunk stains. And the fact that LG says no one has ever complained about this issue is a lie. Two of my best friends have the same issue. I hate hate hate this washer and LG for not keeping track of the people reporting the EXACT same issue I am having. Do NOT buy this washer or the Kenmore version of it.

I am the owner of a 2 year old LG French door refrigerator that failed over Thanksgiving. Being it was the holidays, I took to dealing with the matter immediately by contacting LGs customer service department. In the initial conversation, we determined that the issue was likely the compressor, which if true, would be covered under warranty. Learning that an authorized technician was needed to service the appliance I was then given a phone number to a local service dealer in the Scottsdale area. This company did not return my call but, I was able to get through the week after Thanksgiving. They told me that they had only one technician on staff authorized and he was out of town for 3 weeks. This was not acceptable being the holidays and the fact that we had a full house.Through my own inquiry, I found one repair service willing to work on LG appliances... most would not because they have a pretty bad reputation it appears. The only issue, was that we needed to have him authorized. This I was able to begin through a chat with a member of the LG customer service department, however, the authorization was never put forward I was to discover. This required another online chat, some apologies and eventually a successful authorization for my serviceman.Now able to open the back of the appliance, indeed it was discovered to be an issue with leaking coolant and a faulty part (parts). Now began the test of getting the parts (under warranty) ordered and delivered to my repairman. The part was ordered and we waited. I requested that someone contact me to let me know when it would arrive. This was wishful thinking. I opened another chat to see where the part was and the LG agent could not find any information and asked for a PON number which I did not have. He said perhaps the part was on back order. To shorten a very long litany of my technician and myself spending hours of precious time getting the runaround with (excuse me) a very incompetent customer service system; my repairman was told after many conversations with the parts dept., that 30 day deadline was expired and we have to start all over again.So another chat last week resulted in a request for authorization again and I was told a rush request would be made for second authorization. I was also again promised that the agent would keep me posted. Yea right. Having no fridge for the holidays with a houseful of family is frustrating in and of itself and 2K plus fridge should not fail in just two years; add a complete run-around by the folks we trusted with hard earned money with their brand over many other choices on the market, to simply supply a part and authorize and repair completely beside myself.All I need is a warrantied part, a second authorization (since time expired because of LG inefficiency), an LG customer service person who will see the process through and an attempt by LG to stand by its motto; life is good. I believe all agree that those requests are reasonable. To date I have had 6 chats average 40 minutes each, three long phone calls, a long wait for the supervisor but disconnected after 20 minutes, 4 letter submissions and a technician about to give up because of time lost from numerous calls to the parts department and total frustration. The fridge failed 11-24-16 and todays date is 1-13-17 and zero success. If anyone knows of a way I can pressure these people for one or two damned parts; (that my service guy could have fixed it in one hour two months ago) please let me know.

Very reliable front loader. Bought to replace another machine of similar size; size being first determinate, because of basement entryway requirements. Secondly, I had previously read print and online reviews, as well as heard some personal testimonies of the reliability of the brand. Some unique features of this machine are the touch screen controls, direct drive drum and the quiet operation with the lilting tune at end of wash. This machine is Wifi capable, but I haven't availed myself of this feature. It is also able to pause the machine anytime and resume without resetting the controls. My clothes get real clean and the cycles are not overly long. Compared to a top loader this machine is also a water miser, HE detergents are advised.

We got the old LG models washer and dryer. Dryer didn’t last more than five years. Washer doesn’t do a great job. Has left brown marks on loads, the need to wash a washer is asinine. My mom’s 1980 top loader is still in operation and the clothes are cleaner and smell clean. Not sure what I’m smelling from my washer. New dryer that replaced it turns off before cycle is done.

I’ve had my refrigerator for 9 years, the ice maker quit working within a couple years, now the compressor is out. It’s been out for 6 weeks, it’s still under warranty. I’ve been told that they don’t last over 10 years. I’ve been in contact with LG several times in the last 6 was. Every time I call I get a different excuse why they haven’t sent the confirmation letter to get it fixed, total run around. First they told me they sent it, a lie, all I’m getting is lies. I’ve lost everything in my freezer. Very, very poor service. If you’re going to make and sell then you should stand behind it. NEVER again will I buy an LG product and I’m telling everyone I know. Now they tell me it going to be at least another 7-10 days.

Didnt work out of the box. Had to have panel replaced but very poor customer service thru all the ordeal for almost two weeks. Repair thru store bought - not LG. They would hang up, not call back after I gave them the phone number. Really crazy customer service. First question was what is your phone number, then start to tell them what was wrong with codes would get disconnected but they didnt call back. Within a year, broke again and after that service call within days, the compressor is humming very loud and looks like everything is defrosting in freezer. Of course this is on 4th of July so food will be eaten or lost. Very disappointed in product that cost over 3K. Wait the weekend to see what is wrong and before one year warranty over on July 20th.

LG microwave was part of the kitchen appliances in the home we bought last year. It appeared to be fairly new. Within 6 months the door frame cracked then the handle broke off. Its noisy when it runs and the configuration of the buttons and functions is confusing. Ive never figured out the soften button. Glad we didnt actually purchase it ourselves but will now have to replace it.

I own an LG washing machine. It is 8 years old. We have had trouble with the gasket on the machine with the moldy smell. Now after 8 years the machine is totally broken. The repairman that they sent said it needs to get orally refurbished. He recommended we do not spend the money as it is not worth it. They charged us 300 on my card before they came and now I am cancelling. They are charging me for a service call. The man was here Literally 5 minutes. Did nothing. I am totally disgusted with their product and customer service.

In October 2014 we purchased a very nice Stainless LG Dishwasher - Model: LDF7774ST. The first week we had it the motor went out. LG replaced the dishwasher. Back in January of 2015, the so called quiet Dishwasher started making a lot of noises and had to have the dishwasher serviced. Now, the LG dishwasher will not drain. We have cleaned out the filter and the drain and nothing works and now have to have it serviced yet again. Three times in six months on an $800 dishwasher? Will never purchase an LG dishwasher again.

Unbalanced all the time, recall no one notified me, rusting. Was told nothing could do within 1 year, now locked clothes in washer. Computer board down. Less than 4 years old... I have protection plan so we will see. Bought 9-2012, model wt101hv5, will follow up with results with plan coverage.

I really loved this refrigerator (LMXS30776S), lots of space, extra drawer for drinks, and the black stainless steel. We bought it 5/22/16, and the compressor went out on 6/29/18... we bought the extended warranty (thru HH Gregg). They had someone out 7/3 who said they werent qualified to fix the compressor, and another company stood us up altogether. After hours spent on hold, and the warranty company saying its now in a diff department... I ended up live chatting with LG who gave me a list of their approved companies - out of 6 I finally have someone coming out to hopefully fix the compressor on 7/20. We paid $3461 (tax & warranty included) for this beautiful piece of worthless metal! I understand things break, but I think its strange that some companies refuse to work on LG refrigerators or arent qualified. I would never recommend this refrigerator.

I purchased a WT5070CW a year ago. This has to be the worst washing machine I have EVER owned. Every load gets off balance. When it gets unbalanced the machine stops. When you adjust the clothes and restart it will get off balance again. It has taken me a full day to wash one load of clothes. Today it took three hours to do one load. If you have a small load (a couple of towels) it takes six or seven tries to get the load done. I dont think it is possible to keep this machine balanced. I paid a lot more for this machine than I planned on spending and am VERY disappointed. I have found several other complaints about the same machine and the same problem. I think this model should be recalled.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

I have an LG Tromm Washer and Dryer. I have only had it for a few years. As others have complained, the washer has a foul smell due to the mold that grows as a result of the water getting trapped in the rubber door seal (poor design/manufacturer defect). Its not like LG did not know about it. Look at all of the complaints. There is definitely negligence on their part at this point. At the very least, there should have been a label put on the machine that warns you not to use it in a small space, which is unrealistic since most laundry rooms are not large. How come this product has not been recalled due to the health hazard?In addition now, I cant find the reason why the dryer does not make any noise (although it does turn on) and the washer wont even turn on! Maybe this is a blessing in disguise to get rid of these machines. Unfortunately, most people are being duped out of a small fortune to buy them without being fully informed of the health hazard. This may need additional legal action.My child now has respiratory problems/asthma and is on medication daily. I have also developed an adult-onset asthma.

I got my stove 6 months ago and had the same issue as so many others. The stove knobs turn on so easily by accident. Its very dangerous, most times we would know we bumped the knob and just turn it off, but we had one close call when the knob was accidentally turned on and we didnt realize, well one close call was enough for me. Range LG as many others have said “what a waste of time“. So I started online looking for something to protect my family and I. I came across RangeSafe knobs. I saw these safety stove knobs online and while not cheap, it is impossible to turn the knobs on accidentally. For me the price was worth the peace of mind knowing NO MORE ACCIDENTAL KNOB TURNS.

I purchased an LG washer/dryer pair from Lowes in Glendale, AZ the week before Labor Day, 2014. Install occurred about 10 days later, because the item wasnt in stock. Washer was front loader, Dryer is gas. Dryer is fine. Washer (Model WM3570H*A) began leaking within 4 days - first a little, then a lot. Called Lowe; they sent out a technician to observe the unit in cycle. Didnt find a leak. Next day, starts leaking again. Call Lowes and demand a replacement. To their credit, they send a Maytag loaner unit out while they take the LG back to figure out what is going wrong. I had the loaner for about 6 weeks - apparently they had to mine the ore to make the steel to make the machine. My replacement unit arrived yesterday, 10/22/2014, nearly 2 MONTHS after the original purchase. Washing load number 3 following new install, the floor is covered with about a quart of water. No leak from the front - it is coming from under the body of the washer somewhere. So tomorrow, I will call them to take the machines back, refund my money, and go elsewhere to purchase a reliable washer/dryer pair. The rating sites online have this all wrong - LG sucks!!!

Gas Range LG30855ST - Its the same problem as the rest of the complaints. No prior research was done in reference to the below standard and poorly manufactured stove knobs breaking off. With the knobs that havent broken off, you dont know if gas is on or off. Definitely, its a safety concern and Im sick and tired of family getting sick from gas exposure. I have a 7-month-old baby and need action taken before I do.

It was the highest rated fridge in my price range at the time. It was also the only floor model that fit my spacial needs as well as practicality. The sales person highly recommended it and I quickly found out why. I like the ice maker. It kept temperature well, and had an amazing seal. The inside door shelf designs were amazing. The air circulation inside the refrigerator was optimal, and the freezer froze things solid in more than adequate time. The color options were limited in my area, so I opted for the white one. When my kids got the fridge dirty, some of the paint came off upon washing it.

We purchased this microwave in 2018, along with the matching refrigerator, dishwasher, and double oven. Spent a small fortune to buy them for our new kitchen. Our kitchen remodel was delayed so the microwave wasn’t opened until just recently. It was opened and installed professionally. During its first use I could hear what sounded like a fan, come to a grinding halt. We called LG and were told that because it’s out of warranty we would have to take it to an authorized repair shop (but would most likely have to pay for the repair ourselves). The nearest shop is about an hour away, and that’s after we take it down from the wall/cabinets. Then we are expected to reinstall it. I’m beyond overwhelmed and deeply disappointed.

We bought a front loading washer and dryer. About three years later, the washer is shaking so hard it sounds as if it will tear down the walls and cave in our floor. The washer shakes so hard, it moves across the floor knocking into other items as well as the dryer. We called LG and were told it is no longer under warranty, but shaking was due to an unstable floor. I told her the floor has not changed, only the washing machines performance. The representative stated that all of the washers shake a little, this was to be expected. I asked if there was a part that could be replaced to stabilize the machine. She said no, there was no such part.A few days later, I looked up an appliance repair company that works on LG appliances in our area. The repairman told me LG had this problem and it just needed the struts replaced. So we had them replaced. It was better, but not as stable as before, not like any of the previous washers Id had throughout my life. I trusted LG to be an upgrade in quality. It was not. After only six months, it is as bad or worse than before the struts were replaced.Additionally, weve put heavy duty pads underneath. It just walks right off the pads, tipping over as if it will fall on its side. This washer is worse than the old wringer type with the incredible noise and the bouncing and moving. My husband and I have to restrain it or turn if off. And like some of the other owners, it does have a stinky, moldy smell. Mold is not normal in a machine designed to clean. Ive been leaving the door open after each wash, spraying inside the drum with Lysol or Windex.Cleaning clothes is an effort toward good hygiene. Moldy water defeats that purpose. Yes, standing water creates mold, but what is wrong with a design that causes mold to proliferate like this. Perhaps Maytag, Kenmore, or GE could teach the engineers at LG something about designing for public use. If this were normal, as the rep would have us believe, it would seem appropriate to include these features in the sales material - LG Front loading washer has a normal smell of mold in the machine which naturally transfer to your clothes. Another very normal feature that astounds LG consumers is the washers ability to mimic a wild bucking bronco, leaping and jumping out of its stall.It is a relatively expensive purchase. Consumers expect quality to equal cost to equate value. I dont want to feel like I have been duped and bought a piece of trash. LG has changed my opinion of its products - washer & dryer, refrigerator, microwave, internet TV - I cant trust them no more! We believed that your Life is Good motto included us, not just you.

LG Top Loader WA48J7700A - I purchased this washer last month and hate this machine! Not only does it not fill with enough water to cover the clothes, it doesnt even put enough water in to get all the clothes wet! When I look at the little bit of water that IS in the machine, it is dirty. I wondered, how does the little agitation in this dirty water get the clothes clean?? Oh! It doesnt! Today I am done! I am looking at a white shirt that is dirtier than when it was put in the washer (yes it was a light color load). I have noticed this before, along with dry spots on clothes after being washed! There is also often white streaks (detergent residue?) left on dark clothes.After reading other reviews that sound JUST LIKE MINE, I realize this is an ongoing problem (perhaps with all these energy efficient top loaders this is an issue?) I had a front loader prior to this machine and it too used little water but more than this does! And, the way a front loader works, the clothes were always moving unlike this machine where they almost stay put! On the phone right now with Home Depot to get this lousy machine out of my life!!! Im going back to a good old fashioned top loader that fills with water and washes the clothes!!!

I have a refrigerator LG Model LFX31925ST, acquired in 2011 for about $3000. I never write negative reviews. I expect that from time to time products will eventually fail. That said, its very disappointing when folks spend $3000 for a Refrigerator only to have it fail numerous times. Every time we have to wait for 2 weeks to get a technician to come diagnose the problem, order parts, wait another week or so to come back replace the parts, then 2 weeks later another part fails, wait another 2 weeks for another repair person to show up and so forth. LG knows this, in fact they have known this for years. Maybe they should invest in hiring more repair people, redesign their product and only sell it when its ready to be put out to the consumer. I have a 22 year old GE refrigerator in my garage as a backup. Sadly to say I have used it more in the past 3 months than my 6 year old LG that I spent $3000 on. The latest problem that I have is that the refrigerator does not cool down below 62 degrees F. The freezer is working, had the compressor replaced 6 weeks ago. I expect as most consumers do, that when we spend this kind of money for a product that it would be fixed in a reasonable amount of time. 2 weeks to a month to get a repair person and the repair done is not acceptable. Until LG addresses these issues I have to give them a failing grade, both to the reliability of their product and their lack of response to the consumer when we need it.

Our LG fridge was purchased on March 4, 2019. Delivered on March 7th. Fridge was not operating correctly or safely. We were advised by an LG tech to unplug the unit immediately and what unfolded from there has been the worst consumer experience of our 45 year marriage. After numerous missed appointments, incorrect diagnoses, improper parts and the inconvenience of living without a refrigerator the issue was finally resolved on June 18. Needless to say LG products will never be purchased by our family and friends again.

We purchased out LG four-door three years ago from Home Depot. We purchased the 5-year HD Protection Plan (issued through a company called Asurion). The compressor began failing last November, and since January, we’ve had repairmen in our home four times and are scheduled for a fifth visit next week. The first company they sent out spent over a week replacing the compressor, only to have it fail within a couple of days. When they returned a few days later, they spent an entire day repairing the issue, and claimed it was the most difficult repair they’ve had to attempt. We were without a functioning fridge for three weeks while we waited for appointments and replacement parts. The fix lasted a short time before failing again and this time it’s been a comedy of errors getting anyone to even look at it. LG tells us to call Home Depot/Asurion, HD/Asurion says its LG’s problem. LG sends a repairman from Sears who says it can’t be repaired and he’ll let LG know, a week later HD calls to see if we’re happy with the resolution. I explain there’s been no resolution, and am promised a phone call from LG within 48 hours. ... Four days go by, we can’t get ahold of anyone. We have to threaten legal action to get a return call, which essentially puts the onus on LG. Asurion explains that LG has taken over the process that our protection plan normally handled and basically they can only ask us if our issue was resolved. At this point we’re offered a loaner fridge, but none is unavailable, so we’re sent a $100 gift card toward the purchase of a mini fridge. I’m desperate for any kind of refrigeration in my kitchen, so we go to Home Depot, only to discover they don’t sell any mini fridge for less than $120. I am beyond frustrated at this point. I shouldn’t have to spend any more money. We’ve lost hundreds of dollars in food, hours of time on prepared meals, etc.) After the first failure, I’ve been afraid to put our bulk meat in the freezer, rightly so, because I’m afraid the fridge will fail again. So Last week we had a fourth visit from a repair tech, who said our fridge can’t be repaired, and because we’ve been told by LG that the repair tech must call them directly, we asked him to make the call in our presence. He spent 30 minutes on hold before being disconnected, and my husband spent 90 minutes on hold before he gave up. LG repeatedly claims they aren’t getting any information from Asurion or their repairmen. Our claim rep from Asurion returned my call the following day and conferenced in a rep from LG, who basically said he couldn’t help me before transferring me to someone from ‘executive services’ who reviewed my case, said she was sorry, and scheduled another repair visit. She described the convoluted process that needs to occur before they’ll replace my fridge, but wouldn’t give me any of the phone numbers that Sears needs to call, and Sears has no idea what we’re talking about when we tell them they need to call LG (although so far they’ve been willing to accommodate us). We’ll see what happens on Monday when repairman #5 shows up. Every repair guy we’ve spoken to says all they do all day is go around and evaluate failed LG compressors. We finally broke down and purchased a new refrigerator in the meantime, and the sales associate also said he always discourages people from purchasing LGs because everyone he’s sold in the last 4 years has failed and LG is terrible about replacing them. So, to sum up, LG sells garbage, doesn’t care, and won’t help when they can’t be repaired. And so far, the Home Depot protection plan hasn’t done much to protect my purchase. This has been a nightmare and if I could afford to write off the thousands of dollars I’ve spent on a trash fridge and wasted food, I would do it, because LG is killing my sanity.

I spent $2379.00 for my LG Fridge Model number LFX21976ST/02. I have had it since 2011. Not long compared to every other refrigerator I have ever had. It had been a total piece of junk since I purchased. The ice maker never works. You have to unplug the door to the ice and chip the ice as it never comes down. The french door closure has broke and it a nightmare. It has to be closed in a certain order or it remains open. The only problem is, there is no indication it is open, so I have had spoiled food on at least 4 occasions. Now I find out the Compressor has gone out. In 5 years??? I live alone and its not opened and closed constantly. I will NEVER buy a product from them ever again. In fact Im throwing out this one and just going to get a new cheap one.

7 year-old LDF7810ST (with very little use until recently) gave LE code. Replaced motor & since old part was riveted shut, husband drilled it open to take a look: what a mess. This must have been a defective part from the beginning and ultimately made a terrible grinding noise like it was chewing up silverware, however, it was just the motor grinding itself into pieces. Re-assembled & still wouldnt operate. He checked wiring & voltages, only to find that the noise filter has a 120V black wire and white wire coming in one end of the filter and coming out the white wire is 120V. He cant figure out how this ran in the first place, but has anyone else noted this problem? Do we throw good money after bad & keep trying to fix this sad excuse for a dishwasher?

I purchased this LG fridge in 2014 and was very pleased with it till this past week when it has been nothing but an issue. Out of the blue it completely lost all power, no lights, no display panel, no fans or compressor. We had to throw all all the food that we had purchased for the holidays. I called LG customer support and was very disappointed, as all they could do was ask me to try another outlet and then try to charge me $125 just to have someone come look at it. They recommended a local service that was approved by them, so I called and scheduled an appointment. They came out and replaced the PCB and the power came back and the fridge and freezer appeared to be working fine.After 48 hrs the Fridge still had power but everything thawed out and all the ice melted making a mess in the fridge and on the floor. Not to mention, the second batch of food that had to be thrown out because we filled the fridge after 24 hrs when it appeared to be working. When I called customer support, they were zero help and told me I had to deal with the repair service that made the repair. Of course it was a weekend so I had wait another two days. When I got in touch with the repair company they told me that if it was a sealed system or compressor issue, they could diagnose it but were not authorized to repair it. So basically I wasted my money, because the repair company that LG told me to call is not authorized to make the repair.When I called LG customer service back, all they told me was that they could schedule another LG repair person to come out, which I would have to pay another $125 for, to diagnose and make the repairs. I complained about having to pay another fee when if they referred me to the correct repair service to begin with, I wouldnt have had to pay the second fee. Their response was just that they were sorry and there wasnt anything they could do. After complaining and continuing to ask to speak to someone else I was put on hold and when they came back, they told me all they could do was file a formal complaint to upper management about the incorrect referral but I was assured there was no guarantee anything would happen or that I would even receive a followup call to resolve the complaint.I was very upset to find out that this seems to be a common issue with these LG fridges. A quick search on the internet and speaking to the repair service, they see multiple calls a week on these LG Fridges due to bad PCB and or compressor failures. It is nice that LG warranties the compressor for 10 yrs, however its, disturbing that they all seem to fail before 10 yrs and the warranty doesnt cover the labor or help with the hardship and loss of money as a result of the fridge failing to work.The worst part of the experience has been the support from LG. Im not a qualified technician but Im pretty handy and can diagnose most problems. When talking with LG customer support they have zero interest in hearing the symptoms and the troubleshooting that has been done to try to work through the issue. As soon as they are done with their pre-determined check list of questions, they quickly rush you off the phone to schedule a repair man to come out which of course they charge you for.

On May 9, 2016, our five-year-old LG French Door Refrigerator had a failure on the Linear Compressor. Working with our maintenance agreement (American Homebuyers Protection Corp), LG agreed to send the Linear Compressor part (under warranty) to a contractor (Appliance Wizard) working with American Home Buyers who would then install the part under our maintenance agreement. To this date, June 2, 2016 - 24 days later, the part has not arrived. Numerous calls have been made by us, American Homebuyers Corp, and Appliance Wizard. LG Customer Service consistently refuses to answer questions regarding the parts arrival or to allow tracking. LG Customer Service flat out refuses to let us speak to a manager. After more than a week of living out of an ice cooler, we purchased a less expensive refrigerator (certainly NOT LG) in order to live life at home without eating out or living out of ice cooler.LG has shown they do not care about their customers. Allowing a customer to go nearly a month without facilitating possible repairs is negligent beyond words and fraudulent under a warranty. Refusal to allow the customer or others who are working with that customer to determine the status of the repair (in this case - has the part been ordered as stated and if so, where is the part?) indicated LG should not be in the business requiring customer service. To say we are frustrated is just a pebble thrown into a large lake. Where is our recourse? At this point, we are not confident we will ever receive this warranted part! Posting on Facebook - writing this review - we will NEVER buy another LG Product. LG is a disreputable company. Be Aware!

For the front loading washer needs to find a way to drain better so that it doesn’t smell and leave a bad aroma not only in the washer on the clothes which then makes the dryer smell but also the laundry room and area.

Absolute worst customer service ever. $3000 Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period. Had to purchase a repair plan for $350 to get it fixed. Repair person has been here three times and it is still not working over one month later. I have been living out of coolers for a month now. Now they are telling me they have to get authorization to order a new part, which if that goes through wont arrive for another week. This is ridiculous that we should have to go through this for this long. I replaced all the appliances in my kitchen last year with new LG and this is what I get. I have an old freezer in my garage that has lasted for 20 years without issue. Should have stuck with it.

Purchased LG LDC22720ST/03 refrigerator in October 2010. The icemaker in the freezer has been replaced three times. The product is designed poorly and does not last for 1 year. The appliance repair company says that LG has not made a new icemaker to replace this defective design. The new icemakers are costly and the company needs to correct this defective product. Very unhappy with icemaker!

I miss that beater bar the regular machines have. This washer does not remove the sweaty odors very well. I end up soaking my clothes for hours before washing, and then, some do not smell clean. I have tried numerous techniques, some are good. I just have to place my outdoor clothes in a separate container to soak in a solution before washing...

Purchased LG clothes washer, from Home Depot. Washer performance was terrible since Day 1. Washed clothes was dirty, smelly, machine noisy, and expensive. American manufacturer may have been better, than Korean man.

I just purchased a new LG washing machine WF-T1262TP. The spin cycle is inoperative in that the tub wont spin. I have redistributed the laundry but it does not help.

Bought this dishwasher a couple years ago. Always had a funny odor, like a plastic smell. About a week ago the dishwasher started making a really ugly noise and then shot up with an error code LE. The repair person arrived today, inspected and found a blown motor and AC board. Several hundred dollars just for parts, which are not available so a lot of people must be having problems. Avoid this dishwasher. Not worth the money.

Runs silent and cleans well. Steam sanitize, power scrub, regular modes as well as ability to choose wash strength. Standard, under counter. Has very clean lines with no brand on the visible front of the machine. When first purchased, the original dishwasher was faulty and would not work. We purchased through Best Buy who replaced the machine a week later and since then we have had no issues with it.

Ordered an LG fridge in December because its the only one that will fit in the space I have. Suppose to be delivered on Jan 19, 2019... The night before I got a call saying it wont be delivered because they dont have it. After many calls and the runaround I found out it was a system error and I will get my new fridge in a week. Still no fridge and still getting the runaround from customer service saying I shouldnt be calling them, Home Depot should... This is the worst company to deal with and I would love to return this fridge before it ever gets here. If it ever does! I am running a family of four and working full time with a beer fridge lent to me by Home Depot! Totally ridiculous, and very unacceptable. They are offering no compensation for my time or inconvenience of not having a fridge I ordered and paid for already!!!

Broken LG gas stove knobs and you know which ones Im sure. Consequences? No future LG products to be purchased and I purchase approximately 200 per year.

I purchased an LG refrigerator LMXS30796B at Lowes in October 2017 and the compressor went out on February 25, 2019, sixteen months later. I am thankful I purchased the extended warranty from Lowes. The labor quote to replace the compressor was $950.00 and I still needed to have the part sent from the factory. With the warranty all is covered. LG needs to find a solution to the compressor issue.

Our Lg electric range knobs Model number LTE4815BD are on the front of the range and if you barely bump or brush by them they turn on. We’ve had pizza boxes burn, our wooden oven top cover and other items. My son is scared to death (he is a firefighter) and said this range is going to burn our house down. We literally can have nothing on top because if there is it will catch on fire with the slightest bump of the knob.

I purchased an LG French door refrigerator three years ago. It did not work from day one. All my vegetables were frozen. It took three trips to fix it. Then last Christmas, the main board went out. Now the compressor starting device went out, and none of the appliance parts places can locate it. I even called LG parts, and they are clueless. We ordered a repair service manual from LG, and that was incomplete. It did not contain part numbers for half the parts. Life might be good for LG, but it is a nightmare for their customer.

My LG washer (WM2140CW) is 8 years old and making a funny noise. I call a few repair services and they stated they cant get parts for LG, I had to deal directly with their network. I found the number for support in my area (Ottawa, ONT) and called. No one answered and I left a message. I did not get a callback so called again, same message service, same no response. After numerous calls I gave up. If a company is going to restrict trade by limiting their replacement parts they better have a good service. LG missed the boat, I will never buy a LG product again, nor should you. Fair disclosure, the washer worked fine for 8 years, its the support network that is broken.

The LG side-by-side refrigerator with ice and water dispenser is only three years old, but major rust has developed on the door beneath the ice and water dispenser insert. The control panel has had to be replaced once. The ice bucket freezes up regularly and so the ice dispenser wont work (it has been replaced twice) and the ice cover has broken and been replaced. The extended warranty from Sears wont cover the rusting problem and LG refuses to do anything saying that the rust is considered cosmetic. We bought this unit because of its large capacity. However, with multiple repairs under the warranty and the rust, we regret the decision.

Don’t ever buy an LG refrigerator! Paid top dollar for a top model in 2017. Since then the compressor has had to replaced, and now it will not make ice due to an issue the company is obviously aware of because they issued a tech bulletin to the field that describes EXACTLY the issues I am having. It’s out of warranty now. They want $700 to fix it. Spoke with “Executive Services” after getting nowhere with their regular Customer Service. At least their regular customer service people were polite (if useless). The U.S. based Executive Services were downright nasty!

Do not buy an LG washer. We bought a high end LG front load washer and dryer in December 2009. We were getting LE Error Codes after about 2 years. The washer fills up and would not drain. We did troubleshoot the washer according to the manual but it didnt solve the problem. We even tried to find a repair man in Calgary but none of them worked on LG washers.Trail Appliances, where we bought the unit, is going to charge $90 for a serviceman to come out. Then $85 per hour to assess the problem. This is before we even pay for the repair! It will be cheaper to just replace the unit than repair it.Avoid LG if you want to avoid headaches and costly repairs.

It was a regular 2 door refrigerator. Had multiple shelved. It was great quality and would not want to use anything else. It has areas for the fruit, for the vegetables and great amount of space for the frozen items. Now it is getting kind of old and its time for a new one. It met my initial expectations by being the style, the color and had the features I wanted so LG has been a great brand for me. The amount of storage has been excellent but now that I have kids more storage room would be great to have.

Purchased a washer/dryer company WM3987HW at the end of last July. In December the unit flooded due to quality issue - technicians words on the report. Went a whole month without a repair because according to the report that they received it was an installation issue. They will not send me a copy of their report so I can compare to the one I have. Nowhere on my report do I have installation as the cause. Hours on the phone from customer service, supervisors and claims department and 5 months later still have no end to my nightmare. Im in the process now of having to prove to them that it was a quality issue. I have already done all this once in my application for repairs. This will be the third time that all the information has been sent.Second issue I have is since January my pump has been replaced 2 times with a service call in for the same issue. My unit is not working again. That will be 3 pumps replaced in 5 months. They will not replace the product and will not guarantee me in writing that they will replace the pump if it goes again after warranty. The only reason Im even checking off one of the rating stars is for those customer servant agents that apologized wishing they could do more for me but their hands were tied. Has to be very hard to work for a company that isnt based on ethics.

Lots of space, keeps food cold in the fridge without getting too cold. Price wasnt that bad. It is a great refrigerator. It has met all of my expectations. Chose it because of the price and the dependability.

We have a 3-door side-by-side with ice/water. Ice maker is slow and very undersized so we will definitely run out of ice during a party. The refrigerator is very stylish but it is painted and can and did scratch. The unit is quiet and led lighted interior is quite nice. The door gasket has gone bad in 3 years though. WE bought this thru Home Depot and wisely bought additional wty. WE have some trouble with refrig and LG stove and the warranty company has been EXCELLENT. This is very important. No sin to need a repair but to be left hanging is not good. We will buy LG again. :-)

I spent $800 for this machine and the clothes are absolutely filthy after washing with this machine. Like, I would have to take them to the coin laundromat. I am embarrassed to let guests use it. It is nasty. It gives me error messages of being unbalanced even when I am doing a tub clean cycle and there is no clothes in the machine at all. Ive had the service people out 3 times. They did nothing. Finally LG decided that the problem could be fixed – the month after my year-long warranty expired. Now they want $200 to fix the same problem I was calling them about all year. I am so frustrated. I am going to throw away an $800 washing machine because it is absolutely disgusting.

Still under warranty my refrigerator stopped working after five months. Ive had repair people at my house eight times now in a four month period. Today the repair person walked into my house without knocking or ringing the doorbell. My dog stopped him about 5 feet from the front entrance way. The service call for today was for the repair person to tell me only that the part is on order. Again LG wasted my time. I asked the repair person, Why did you come to my house to tell me this, you couldve called!!! The customer service and the repair people at LG are not trained and do not know how to handle the customers nor does the company know how to stand by their product.I am asking my credit card company to dispute the charge because LG sold me a product that does not work. LG is now lying. Setting appointments without my knowledge. Their documentation is not correct and they say I am canceling my appointment. Executive desk also lies and makes up information and incorrect documentation. One person said that she would send me $150 for my food replacement. Later found out thats no such policy. My refrigerator stopped working December 2016 and it is now beginning of April 2017. My Refrigerator is still broke.

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?

Bought this LG electric dryer model DLEX5101W from Best Buy in Sept. 2010. Still have my receipt which I paid 822.36 with tax. Called an appliance repair service that works on LG appliances on 12-10-15 because Dryers drum has a thumping sound and dryer shuts off after about 30 min of drying with a burning smell. And will not restart until the next day. Thought it was all due to the thumping. And the lint vent needing cleaned. Found out the drum had a crack in it because of a faulty weld. And the burning smell is coming from the electrical board in the controls. I was told it was out of warranty so I have to buy a new dryer. I will never ever buy an LG brand again.

Bought a LG Top load washer less than 3 years ago for $720. Its constantly going out of balance several times every load you wash. Now the drive shaft broke and took out the wash plate as well. Despite the fact that the front of the washer has a 10 year warranty sticker plastered on the front of it LG refused to authorize the repair center to cover the parts under warranty, the cost of which is approx. $400-450. I called LG directly and they and talked to a technician first and she just kept telling me it was not her department and that she was only authorized to talk to the service repair company and not me.I had to beg to talk to a supervisor and had to wait forever to talk, for her to get on the line only to tell me that the 10 year warranty only covers the rotor and stator, not the drive shaft and basically told me I was SOL. Bottom line save yourself the heartache and money and dont ever buy a LG washer. They are JUNK and their customer service is non-existent!

We just took our LG fridge to the dumps. Within the first year we were having problems with the ice maker and were advised to thaw it out and make sure the ice maker didnt freeze up. Then the compressor had went out after less than 4 years. The authorized service shop for northern Utah is Mark-A-Newt. They will not work on a LG fridge anymore. They said that in the last year they have only been paid once for the work they have done for LG, and they dont know of anyone who will work on them. They advised us not to buy another one. I plan on telling everyone I know about LG.

Its a terrible design flaw. Rust is on the hinges where no chlorine or detergent goes. I have pictures... Paint will not help. The entire under part of the area above the bin but connected to the place where you put detergent or bleach is completely rusted out and the metal is so bad. I can stick my finger through it. They sent me an email... that the rust in your washing machine bleach dispenser is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive and will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately and the area cleaned with warm water and a soft cloth. Touch-up paint maybe use to cover the area, if not service may be necessary.How could LG design a washing machine that uses bleach and detergent knowing full well that it might get on areas besides the stainless bin and get under this area and all around the entire top of the machine and rust out. That is what happened.

I have been quite unhappy with my lovely new LG washing machine, because everything it washes comes out smelling bad. I found (online) many stories from people with front-loading HE washers who had nasty-smelling laundry. I called LG last month and the customer service people gave me a series of chores to do and said if I performed them weekly, the smell would disappear. Well, I performed them five times weekly and the laundry still smelled like week-old workout clothes stuffed in a gym locker. So yesterday, they finally sent a real, live repairman. The repair guy took one look and said it was clean and nothing was wrong that he could fix except by telling me to use a powdered laundry detergent called Charlies Soap. He insisted that all the usual detergents are made with animal fats or byproducts or something, but Charlies Soap is made with coconut oils or something vegetable-based, and that it is the animal fats that build up in the clothes in these HE washers and make the clothes smell like a week-old gym bag. He said it would take 2 or 3 washings with Charlies Soap to eliminate all the smell in the clothes. I thought he was nuts, but I tried it. It actually worked. Now I want to know why LG doesnt tell anyone what the problem is! I was aggravated & upset with stinking laundry for six months! Do they have a financial connection to laundry detergent sales but not to Charlies Soap?

I like my LG refrigerator model because the three freezer drawers are below the refrigerator. The freezer compartments do get smaller the lower the draw is because of the internal machinery of the refrigerator but that is easily overlooked. I think the drawers, especially the front faces of the drawer, need to be a sturdier plastic than what is provided, but overall, I’m pretty happy!

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

LG over the stove microwave caught fire while not even in use. Flames coming out of vents across the top of unit. l have reached out to LG numerous times. Spoke to liability agent once and was virtually dismissed because I had hired a claims adjuster which had zero to do with LG. All I wanted from LG was my homeowners insurance deductible. Now that my ins. claim is settled, I have called LG, was given liability agent Tim **s direct line by a supervisor. I have left him two messages; but he has not returned my calls. I will update this review soon.

The LG washer WT7100C leaves a soap residue, lint, hair etc. on all dark clothes washed. I use a timy amount of liquid soap, on third brand, re wash with no soap on speed cycle and may come out with clean clothes. I called the company and they sent a repairmen out who has seen the same problem before, replaced all boards, checked all fittings, etc. all to no difference in cleaning. The washer is 15 months old and I would throw it if I could lift it!!! Just purchased a Samsung for another house I own and have no problems with it. A pleasure to use.

LG has caused a SAFETY HAZARD and is doing NOTHING about it! Following is a timeline of the frustrating and DANGEROUS situation we have gone through with LG in their customer service process. March 18, 2018 - We smelled gas from coming from our 8-month-old LG gas range, which we purchased in June 2017 and is still under warranty. We contacted our local energy provider, CenterPoint Energy. A technician immediately came out. He found gas and carbon monoxide leaking from our gas range and flagged it for leaks.March 23 - After spending hours on the phone with LG customer service, we were finally able to get an LG technician to our house, even though our gas range should have been IMMEDIATELY RETURNED as a FIRE HAZARD. When the LG tech showed up, his device did not even have a carbon monoxide detector on it! He declared there were no gas leaks, even though four people in the house smelled an odor so strong it was causing me headaches and making me dizzy.April 10 - After more lengthy phone calls to LG customer service, we finally got a 2nd LG service technician to come out. Even though we still smelled gas and I still had headaches, this technician also claimed to have found no leaks. April 10 - We were forced to take matters into our own hands and hired an independent plumber to conduct a gas test. This plumber was able to come out immediately after the 2nd LG technician left our house. He found gas leaking from 3 burners and carbon monoxide leaking from the oven. We reached out to LG, and after hours of being transferred from one supervisor and department to another, my call was transferred to a voicemail of someone who had not updated their personal recording since January 2018.April 12 - We decided to reach out to the store from whom we purchased the gas range to see if that would bring any results. Our sales rep is being very helpful and has reached out to someone pretty high up in the chain at LG, although we still have no resolution. April 26 - After countless phone calls back and forth to LG, including one clueless LG representative who called and said This is about a refrigerator, right? we are STILL nowhere. Ive called LG dozens of times only to have my call dropped or transferred from one department to another. Not only is this the WORST customer service experience Ive ever had; it has put me and my family in danger of carbon monoxide poisoning. There needs to be a lawsuit filed against LG; unfortunately I am not in a financial position to file one myself, especially after losing an expensive gas range with no replacement!

LFX28978ST/00 Refrigerator: I must be one of the Lucky ones. Purchased 3 years ago and still keeps food cold... BUT thats about it. Nearly every plastic drawer/door shelf has broken. Within a few months, the large drawer and a couple of the door shelves had broken. I went back to retailer HH Gregg (avoid them too like the plague they are) to request replacements. I had purchased the extended bumper to bumper HH Gregg warranty. What a joke that was. After months of runaround, neither HH Greg or LG would do anything about the broken doors, claiming I had abused the fridge without so much as a service call to even inspect it. I just ended up going online and buying replacement parts. Now the icemaker has stopped working and no one seems to know exactly what part number I need to fix it. I almost wish the piece of junk would stop cooling so I could replace it with a NON LG product. I have told my wife to kill me if I ever so much as look at another LG product.

Purchased the complete LG black stainless kitchen set up for our newly constructed home. Appliances were purchased at Sears and delivered by them to our new home. Microwave was badly damaged off the truck so it was reordered (Sears fault). Dishwasher, Refrigerator, and Double oven were not damaged as we examined the boxes for exterior crushing or creases. The dishwasher leaked like a sieve the first time we used it!! My husband checked to make sure all hoses were attached properly and all fittings were tight. We could not use the dishwasher at all as it leaked so badly it was ruining our new flooring and leaking into our basement.I took a video as we pulled out the unit and ran it and it was obvious that the leak was coming from the back of the unit. LG repair came over and determined that it was damaged at delivery! I still had the box. No damage to the unit during delivery. LG refused after months and months and pic after pic sent to their US offices and their South Korean offices. This unit was dropped and creased across the back during manufacturing and they kept telling me that it was Sears fault. I could not, in good conscience, blame Sears as I had personally examined the box when it arrived at our home.After 10 mos. of arguing with LG, I went to the local Sears store where we had purchased not just the 4 LG appliances, but a beer fridge, for the basement and a freezer for the basement as well totaling more than $11,000 in one purchase. We had also purchased appliances from them in the past. The new store manager, upon hearing my story from the saleswoman from whom we purchased our appliance, made it right. I told him that I never relented on the story that it was not Sears fault but a manufacturers defect. He appreciated my honesty with LG and replaced the dishwasher.Moving on now to the microwave. After finally receiving the new microwave 3 months after the other appliances were delivered. It was only 5 mos. before the digital display started acting wacky. Then the microwave worked intermittently. Again, I called LG. They assured me that they do not have manufacturing defects as their quality control is above reproach. I said, Great sent me a repairman as it is under warranty. Scott, from LG, ordered a new door which contained all the inner workings of the unit but it was the wrong color. He reordered, came by and replaced it only to find it didnt work either as a week later it was acting like the door he just replaced. Finally Scott was able to get the right door and it works. That process took 2 months.Just before Thanksgiving, 2017, we noticed just under the handle of our new refrigerator, the paint was peeling off of the black stainless finish. It is not an area of the door that we touch regularly or even at all except to wipe down. After the holiday, I sucked it up and called LG once again. LG in South Korea told us the warranty was up on the refrigerator and there was nothing they could do. I told her to take a look at the history on our previous appliance issues and that it may be time for us to possibly file suit with the company as now its 3 out of 4 of their garbage products that have caused us no end of grief and that Sears has documentation and I have pictures and other paperwork accumulated over the year from hell since we made the purchase of their products. She put me on hold!Scott came into our lives once again and ordered a new door and installed as we decorated our Christmas tree! I thanked him and told him that our oven would probably go afoul soon and we may see him again. He answered questions I had about the knobs on the front of our LG stove that when bumped, turn on without you knowing and have emitted gas. My worry is that I will bump a knob and be on my way out rather than the 3 times it happened while we were home and smelled the gas fumes. Scott said there was some kind of kit we could get to prevent the problem. Why didnt LG tell us that at some point. I will order it as soon as I finish this post to assure the safety of our home and family.Please do not purchase appliances from LG! They are dishonest in their dealings and lied to us over and over and I have it documented. Some of their local repair affiliates are hand in hand with them and lie for them without doing their work. They walk in and determine it was someone elses fault and tell you to go after them. Sears in North Olmsted, OH made the situation with the dishwasher they sold us right. I cannot thank them enough. Sears has a contract with LG and other manufacturers that says that Sears repair may not touch LG products that are under warranty. They are not allowed to look at your appliance if it is under LGs warranty or the warranty becomes null and void. The consumer is at the mercy of the manufacturer as we were and the manufacturer, LG, is dishonest in their dealings.

It didnt cost as much as other refrigerators with similar features and styles. Also the place we bought the fridge at had a lot more LG type of refrigerators than any other brand of refrigerators. The features I liked the most about the LG refrigerator was probably that it had an ice maker and water spout built into it with options on how you want your ice (crushed or cubed). I disliked how little ice you were able to get throughout the day considering there are a lot of people in my household, the ice ran out rather quickly.

We bought an LG Refrigerator 4 years ago. The compressor recently failed. We were astonished to learn that it would take 3 weeks before it could be repaired. However, it got much worse. A few days before the scheduled repair, we were notified the repair would be delayed another week. Then on the day of the newly scheduled repair the repair technician called in sick. We were delayed another day. The next day the technician went to the wrong address. The repair was delayed another 2 weeks. At the next repair date a tech finally showed up at our house, only to inform us that LG shipped us a generic compressor and he had not been provided the tools to install this generic compressor. The next available appointment for a tech with the appropriate tools is 3 weeks away. The tech also informed us that he couldnt even guarantee that the compressor would fix the problem and we might be back in the same boat in a matter of weeks or months. I will never buy another LG product. After being without a refrigerator for over 2 months, we are likely to just go buy a new refrigerator at this point. What a horrible, frustrating and maddening experience.

I purchased my LG front load washer 2 and 1/2 years ago from Home Depot. I did not purchase the extended warranty as I feel that if it is a good product, I should not have to. The motor is out of it already and it will cost me half of what I originally paid for the washer to have it repaired. I am very dissatisfied and would not recommend this product to anyone.

We originally purchased our LG LRE3061BD range in September of 2017. Within a week of owning it the cooktop cracked. We called to get a replacement but being as it was a newer model the replacement tops were backordered several months. Going several months without a stove would not work as we are a house of 5 and I need to be able to feed our littles. We went out and purchased another one of the same model as all of our appliances were a matching set.Now fast forward to today and our cooktop is cracked AGAIN. There was no moment where we saw it crack. We went to the stove which was off at the time and saw the crack. I have owned several cooktops over the years and have never had the glass crack before. Now Ive had the same model crack twice in two years. I called LG and they informed me that it was no longer under warranty. They also told us that there is a recall on this particular cooktop for the burners not working properly. After hanging up and researching the replacement part I called LG back. If Im going to Shell out another 350.00 for a replacement cooktop I want the recall fixed as I dont know if this could be what is causing the glass to crack.When I call back I speak to someone else who now tells me there is no recall on this model. I dont understand how in 5 minutes there is such a drastic change in the information Im being given. I ask to speak to a supervisor and I am placed on hold. The man gets back on and says that he spoke with his supervisor and has escalated the call and a supervisor will call me back. I asked when they will be calling and he says that it will be 24-48 hours for the message to get to the supervisor and for them to call me back. I explained to him that this would not work as I either need to order a replacement now or go get yet another new stove to be able to cook for my littles. He says it takes that long for the message to get to the supervisor.I explained to him that in this day and age with email and phones it does not take 48 hours for a message to get to someone. He puts me on hold again and tells me he spoke with his supervisor again and he will review the information and call me back in a few minutes. That was almost an hour ago. We shall see if they call back and if it goes anywhere. I would not recommend purchasing this product. I believe the small triangles in the glass are playing a toll on the structural integrity of the glass. This is the only difference between the cooktops I have owned previously and the two that have now cracked. I am not hard on my appliances and it breaking twice in two years is unacceptable.

When I bought my house 2 years ago we purchased all LG products. When I say all I mean ALL! Televisions, sound systems, wall ovens, dishwasher, water, dryer, cooktop, fridge, DVD players and EVERYTHING. From the beginning I have had a small leak at the bottom of the washer door. The technicians have been out several times but they say it is a known issue on the LG doors. Apparently even 1 piece of dog hair can cause it to leak. I try wiping the door down every time but that works intermittently at best. My mother has a Whirlpool and several dogs and she never has an issue with hers and only wipes the door when she cleans the washer once a month or so. Needless to say having to keep a rag in front of your washer is extremely frustrating, but what really got me was the customer service.I say customer service but it is really a complete absence of it. When I called them about the issue and that the techs say it is a known issue they claimed my service company was not a factory authorized provider. (They are the largest appliance dealer in the state and only service what they sell because their techs are all factory trained and authorized.) So, I ask them to schedule a visit from their factory tech. 1 week later they email me the contact info for their supposed factory service company. It is a computer/IT company that only services phones and computers! When I called LG back they did not understand why their factory service center outdent work on the washer. So I asked to speak to a supervisor.Sorry for the run on but the supervisor conversation deserves its own paragraph. From the beginning he made it clear he did not care a bit. I explained I had had the service company out several times and it is a design flaw. He disputed that and I explained the techs say this is a common issue they get called to look at. He informs me we are not talking about anyone elses washers but mine. I explain I have over $10,000 worth of LG appliances and this is the one giving me trouble. He tells me since it is out of the year manufacturer warranty nothing can be done. I recommended a 50/50 split on the purchase price for a credit towards the new washer I have to buy. He said they wont do anything and this is not their problem and then hung up on me.Stay away from LG products completely! Even though a few work well, (their wall oven is awesome), the customer service is absolutely horrid. I have never been treated so badly by any company before, even for issues with inexpensive items they at least are courteous and polite, regardless of the end result. LG will be laughing all the way to the bank after you buy your inferior product and we are probably lucky they even bother to answer the phone. Then again, not being able to reach them might actually leave you less frustrated than getting a hold of them.

We had our new fridge for about 2 years before it started not keeping things cold. We called for a repair. We have the extended warranty through Home Depot. They called right away set up an appointment, repair guy showed up said the cooling fan in back was going and possibly the compressor, he would order parts and be back. 2 weeks later he came back replaced the fan but did not replace the compressor, he said it was a costly and Timely repair and that the fridge is working fine now.2 weeks later we woke up in the morning to find water all over the kitchen floor and our floor buckled. We have the LG lfx229766s with fuel ice makers so there was a lot of water. We called customer service on 7/1/20 it is now 7/12/20 and we cant even get service to call for an appointment. When you call for service you get someone with broken English telling you that the service company will call, which they dont. Bottom line is that I bought the fridge and the warranty from home depot so I called them. They called the warranty and got the same results. They did offer to loan us a small fridge if we pick it up. So we still are without a fridge with no end in sight. DO NOT BUY AN LG FRIDGE OR EXTENDED WARRANTY or youll be in the same fix and dont expect any help from Home Depot.

The machine was part of a stacked set purchased from Sears in Toronto with extended warranty in late 2012. It was very reliable until 2019 when it was 6 years and 6 months old. It then developed a leak and need a new gasket which was provided by LG under their One Price service (about $280, I recall). Last month it developed a further leak. My wife read the manual and looked for possible causes. She cleaned out the soap dispenser - this resulted in a flood when we turned the machine on.We called LG - we were no longer eligible for their full price service. They despatched a local company, European Appliance Repair. They charged $300 Canadian plus tax (extra because they needed two men for a stacked unit). My wife told them the full story - an initial leak, and then a flood. They replaced a small part. The next day there was a small leak - we were unsure if there was residue from the flood, but immediately contacted LG. We said we would wait a few days to see if the leak persisted. It became evident that it would occur on the spin cycle whenever there was a full load. We rang up and made an appointment for June 22nd. The appointment was then postponed to the 23rd in a message received on June 16.On June 19 at close of business we got a message saying our appointment was cancelled or postponed. It was impossible to get clarification till the new week began. On June 21 at 9.00 we rang and were informed that someone would come that day, and that the cancellation message was an error. However, nobody could come that day, because European Appliance Repair did not recall they had to send two people out. An appointment was made for 3 to 5 on the 23rd, but the same two repairmen appeared at 8 p.m. They announced after 35 minutes that we would need a gasket. We would have to pay for the part and additional labour. They denied that we had told them that we had a leak before my wife cleaned the soap dispenser. We have no idea whether they did not hear what my wife had said or were telling an untruth.It was clear to us that they were in a hurry on both occasions, probably overworked because of the pandemic. We noted that a gasket had been replaced the previous year. Gaskets, we were told, could never be guaranteed because customers often put sharp objects in machines. We spoke to an LG rep. on the phone. He insisted that no further charge would be levied, and that, if we did not get satisfaction, LG would give us an allowance toward a new machine. Two days later we spoke to a woman at European Appliance Repair. They proposed to treat the repair as a separate problem and charge 250 labor plus tax plus the cost of the part (plus, of course, $620 Canadian we had paid for April, 2019 and May, 2020 leaks). They had clearly heard nothing from LG.After this we spoke with three LG reps. (we had difficulty communicating with the first two). The third person with whom we spoke said that a gasket would not normally tear because a few coins had gone through the machine (we do not keep sharp objects in our pockets). Furthermore, he agreed to escalate the issue and get back to us the next day. He warned that the replacement model that succeeded ours might not be stackable with the old dryer, should we decide on replacement by LG. We do not have room to house the units in another way.Naturally enough, nobody from LG did get back to us in 24 hours about our “escalated issue. Today we decided to buy a stackable set made by another manufacturer. We are surrendering a perfectly good dryer - but there appears to be no alternative. On the basis of this experience I would not advise anybody to buy an LG washer or dryer, unless you expect to replace your machine every six years, and to be particularly careful when selecting stackable units.

I purchased an LG range on 11/08. I bought the extended warranty plus 1st year warranty from LG. Problem with range reported to warranty company on 12/11. Appliance service company tried to repair on three different occasions, receiving parts from LG. The range is discontinued and the part cannot be obtained from LG. The warranty company does not want to replace as per contract to either repair or replace. I gave LG the responsibility to settle claim. LG wants to pro-rate product because they only guarantee the first year. The warranty company does not want to replace because they cant get the part from LG because this range has been discontinued. I paid $1,799 for this and I feel it should either be replaced or I should be reimbursed for the full amount.

We purchased an LG refrigerator (model: Lfx28968ST) about a year ago so it is a new appliance. It stopped cooling so we called LG customer service to have a technician come out with no resolution. This problem has persisted since April 9, and we have had 3 technicians come to try to fix the problem...all have failed. To make matters worst, the first technician scratched our wood floors pulling the refrigerator out so now there is damage to our floors. LG promised us that after the third attempt, they would replace the entire refrigerator unit for us. However, I spoke to them again today and they are trying to send out another technician... this will be the fourth attempt to fix it! The most recent technician that came out even called LG himself and recommended a brand new appliance as he felt this one could not be fixed! I spoke to a manager today who was very rude and basically informed me that I needed to provide more receipts and information and that this would be a long drawn out process because we are now claiming damages for our floors. She did not even apologize for the fact that we have been without a working refrigerator since the beginning of April (today is May 15, 2014) and had a rude attitude!! Not to mention all of our food spoiled, and we have not been able to buy groceries during this time coupled with the fact that our hardwood floors are now substantially scratched/damaged, and LG has broken their promise of replacing the refrigerator as they are insisting to send out more technicians and order more parts...and to top if off rude, and unhelpful customer service/management. I am not one to complain and have been very understanding up to this point. I will never ever buy another LG product EVER AGAIN! I cant believe a company like this is still in business!

We purchased an LG dishwasher last year. Since it has been installed, the performance of this product has been terrible. The washing and drying cycle is terrible. I contacted LG, and they sent a repair service 3 times and it is not working better. Now that the warranty is not good anymore, they dont even want to consider a replacement. But it never worked well. It is the worst purchase I ever did and the worst experience ever. I still have many error codes and it is not even drying anymore. They replaced the whole motor after only 3 months. My next step is sending them a legal letter and filing a complaint about their products.

I purchased an LG top load washer in 3/11 from Best Buy. I had unbalance issues almost from the start. Finally May this year, I contacted a service repair to find out what is going on. They couldnt figure out the problem and called LG for answers. It got them nowhere. I called LG and found out my washer had a recall and they would have a service repair done. They scheduled an appointment that a part had to be ordered so the date had to be changed. 10 days later, the part was put in my washer. It still doesnt work right. I have had 3 service calls on it. Everyone tells me my washer has so many problems dont bother getting it fixed. I have tried to talk to someone at LG to be transferred from one dept. to the next to emailing. The website wont let me make a complaint. I was sent a survey and did let them know my washer still doesnt work and Im very dissatisfied with LG. I have tried everything I can think of to get answers to fix a 2-year old washer. Now Im being told just to buy a new washer. LG service is terrible and their product sucks. I will never buy anything from LG again.

This washer goes off kilter on any load that doesnt have exactly the same weight items in it. You cant wash jeans and tee shirts or flannels, even if you balance the jeans. A small load of like items works ok, but not much else. Large loads never fully agitate. Only the bottom of the load gets moved. The washer spends more time rebalancing itself than washing. Many times I have had to remove half the load and rinse and spin a few items at a time. Dont buy this washer.

I have only owned it for two years but Im very happy... it was a gift so I did not have an opportunity to shop for it. But I believe in the integrity of the LG brand over some of the other offerings. I have been happy with the design of the stainless steel unit and how it blends in to my kitchen with other stainless steel appliances. I enjoyed the design of the refrigerator freezer and its many compliments. The deli drawer perfect for small items like yogurt containers and cheese and deli. Had to rearrange the shelving to allow for taller items like milk, juice, ice tea etc. though. I would also improve the freezer compartments with additional shelving.

Less than 2 yrs old LFXS24663S stopped working. Lost $300+ of food. Luckily I had purchased the extended warranty. After a week of looking the warranty company cannot find anyone to do service so they issued a credit for me to purchase another refrigerator. So I am getting a different brand. Never again get anything LG. It seems like the controls are messed up or are out of calibration because the compressor is working and there is Freon in the system. But it is about 20* off on the fridge and 40* off on the freezer. I see many people with the same issue.

My LG refrigerator was purchased in May 2009 and I had about 10 service calls. First, it wasnt cold enough to produce ice. Then it gets too cold now and my food turns frozen. Its out of warranty with LG, but still has extended warranty with Best Buy.Best Buy has been here already 4 times and put 2 parts in. Now theyre playing with the refrigerator temp on the door, trying to adjust the temperature and testing my milk with this temp gauge. Since they lower the temperature, my ice maker is not working right. I had enough with this refrigerator, and I wasnt even supposed to get an LG. I picked out a Maytag and Best Buy was unable to give me that, and after waiting a month they offered the LG instead.

My wife purchased a LG Gsl545pvyv American fridge freezer by John Lewis on November 2015. For today it has been around 2 months, the water dispenser is faulty and stopped working. I called the LG Customer Services but there was not any polite help. They passed the problem to a third party engineer company to sort the problem out (I do not think LG has their own technical unit). On two occasions the third party engineer company visited my house but still the water dispenser was not working. Also when the engineer company visited my house they have given a whole day appointment as they do not give time slots. Already I have wasted two working holidays and I will never buy any LG product after this.

I had purchased the above fridge and after 17 days its compressor was burnt. I insisted for its replacement but after full assurance by the companies repairing manager that any future complaint will be attended with immediate replacement, I gave my consent. To my utter disappointment, only after 3 days of its compressor being replaced, the same again, stopped working. Immediately I requested the repairing manager to provide a staff for its original repacking after which the same was delivered to authorized service center, viz. M/s S.R.Service Plot no 2.Raghunath **, Mahmoorganj, Varanasi, Uttar-Pradesh (INDIA) for replacement, but still after nearly two years, I have not received the replacement nor have my requests made by personal visit to your office been attended. Now, online complaints are also being directed to Branch Manager, Varanasi. On contacting her on mobile she had assured to revert yesterday but on several calls today, it was revealed that still they are checking their records. As a customer, I now request you to refund my money with interest and also compensate for the mental agony faced by me till date. Please, HELP ME GOD.

My LG refrigerator was purchased less than 5 years ago and it’s now non-operational. On 6/29/2013, everything was fine. About 12 noon, and returning from our weekly grocery shopping, we discovered that the lighting in the refrigerator was no longer working. We then noticed moisture all around the top of the doors and upon further checking, discovered the refrigerator was no longer working. It is over 80 humid degrees outside and a Saturday. It is our belief that the circuit board needs to be replaced. There were no signs whatsoever that something might be going wrong. It is my understanding that LG refrigerators should only be worked on by an LG trained repair person. We are not very happy.

My french door refrigerator Model #LMXS30776S was purchased in May 2015 and in July it started to make a terrible noise and I called LG and they said most likely there was ice on the fan. A few weeks later it started turning off and I would have to restart it. I called LG and they said I needed to get a technician to look into it. I had someone come out who said I needed new sensors and a new evaporator cover and it would take 3 days to get the parts in. 4 days later I called and they told me the parts are not available and I had to call LG directly to get the parts.I called LG. They quickly set me up with a $300 extended warranty repair plan and set up a technician to come out. This guy also said I needed new sensors and fans. One week later, they could not get the parts and said they were not available. The warranty company refunded my money minus $100, saying that parts were not available. Based on CA Civil Code Section 1793.03, parts must be made available within 7 years of any major appliance. I just spoke to a supervisor in the corporate office who after 30 minutes on hold said that the parts are available and she is transferring me back to the warranty repair company to get set back up on the plan. LG has been incredibly awful with this entire situation and I have heard from their own technicians that they rarely honor a warranty even within the first year and said to never purchase an LG appliance. I agree.