This washing machine will not get anything clean. Had it about 2-3 years - what a piece of junk. I have never seen a washing machine in my 68 years of life that would not get something clean. This is a top loader, direct drive, true Balance. I totally believe this machine should fall under the Lemon law.

The washer is making a very loud sound. No washing clothes clean. The dryer is not drying the clothes. Has to run thru many times to get the clothes dry, sometimes two hours. On the front of the washer it says 10 year warranty. That is totally false advertisement. How can they get by with that.. LG was of no help!

I have bought this LG Intello 6.5 Kg washing machine (Product T7066MN) in 2009 for Rs 12,000, and it is just out of warranty, and it has stopped working. I reported this to customer care on 1/9/2012, and the engineer reported a major repair worth Rs 4,000. My concern is the machine is just out of warranty and has such major parts under repair. Is this the quality of LG products? My previous machines I bought had minimum life before coming to repair (6 years). What is the guarantee that if I spend Rs 4,000 now, which is 1/3 the original cost, it will solve all of the problems? I would not recommend LG products to anyone. They just have good looks and no quality.

I purchased a French door stainless steel unit, Model number LFX31925ST. The compressor stopped working. I contacted LG, we went through a series of diagnostics, and the LG technical support folks confirmed that the compressor was the likely culprit, and that the compressor was under warranty. The first two service providers provided by LG would not service my unit. I called back. I got another LG recommended provider who did come out and perform a diagnostic, confirming not only had the compressor failed, but that the heat during the failure melted the internal coils, rendering the unit in their opinion non-repairable. This report was sent to LG tech support. LG tech support then claimed that they needed more info from their recommended technical service, requiring that I pay them again, to come out, disassemble the unit, take pictures, and concurrently be on the phone with LG Electronics. All this was done, with a promise from LG that this would get reviewed by their technical managers and that I would hear back by the close of business. Hearing nothing back, I contacted LG again the following morning (10/3/2018) and was advised by LG that they had not received the pictures so they were still waiting. Since I was standing by the vendor when he sent the pictures, and the LG tech support person was still on the phone at the time, this claim was dubious at best. I have now been without a refrigerator since 09/19, with no known resolution path. I am a Sr. VP of Operations & Quality, and this is the worst customer service experience I have encountered from a major corporation in my lifetime. If they are not going to honor their warranty, they should have the decency to say so, so I can shop for a replacement.

We bought the LG WT1701C washer and matching dryer for a new house. I started to notice the clothes werent getting clean, even on the Hot setting. I felt the water, and the in the Hot setting, the water was barely tepid. A service tech came to look at it and informed me that most of the new washer brands have a top temperature of 100 degrees. I was shocked to find this out. He did inform me that selecting a different wash cycle than Normal, like Bright Whites or Oxi Sanitize, will give you water thats hotter but those cycle times are longer.Also, in the Normal cycle, it seems that the washer takes more time to sense the size of the load than it does to wash it. Although I saw that it had no center agitator, I assumed the washer action would be similar to the old agitators. But I have watched laundry loads that swish back and forth but sometimes the laundry on top doesnt get down to the tub that does the washing. The agitation doesnt seem to be very strong. Again, selecting a different setting like Heavy soil, will create a stronger agitation.If youre shorter than 5 6, youll need a stool to reach the bottom of the tub. And be careful about inadvertently pushing buttons once your load has started. While reaching in the washer, I inadvertently hit a button that changed the setting. I could not go back or resume and had to start over. I was 2/3 through the cycle so it was very inefficient in water and electric.So far the dryer seems to work well. Although its a nice looking set, I would not buy it again. Even with some concerns about the smell in front loaders, I would choose a front loader to make sure that the clothes tumble enough to get clean. I believe this model has been discontinued but there are newer models with similar model numbers that I believe will have the same issues.

I bought the LG Instaview Refrigerator in June 2017 from Costco model#lmxs30796s serial#704krsb0d550 and it just stopped cooling. After just 36 months a 3,000 refrigerator is considered a lemon by every repairman that came to look at it. I had to purchase another refrigerator to avoid having to deal with this any longer.

In 2006, my husband and I purchased all new LG appliances from Home Depot and paid for the 4-year extended warranty. We have the WM2077CW washing machine, LFX25960ST French Door Refrigerator, DLG3788W Dryer, LDF6810ST Dishwasher and LRG30355ST Gas Range. We have had problems with every single appliance, have had the extended warranty repairs done on each one, and continue to have problems. The latest is the washer has stopped draining and the drain pump motor is broken. Our warranty expired on 14 Apr 11 and both Home Depot and LG will do nothing. The refrigerator is now leaking water all over our kitchen floor, and the knobs on the gas stove are cracked again--they have been replaced twice already! Please do not purchase anything from LG! I know we should have been worried when the washer broke the first week we got it home, the dishwasher leaked and the refrigerator water dispenser has never worked properly, even after multiple service calls. Even the extended warranty hasnt saved us from having to replace parts that arent covered. I wish we never bought LG, and Home Depot hasnt stood behind them.

Dont buy an LG refrigerator! I paid too much attention to the breakdown of the refrigerator, and it has been a month and a half since it broke, but it is still the same. I used it so far with a 20% discount on the LMXS28626S in June 2018. When I opened the freezer around the end of January this year, everything was melted. I called the LG Customer Center and changed the compressor on February 10, and it broke two days after fixing it. I called the repairman who came last time and came in a hurry. After checking, he said that he couldnt fix it.. There was a leak somewhere inside, but he couldnt find it. He contacted the repair center and said they would fix it. There was no contact even after waiting.When I called the customer center, they said that I had to talk to a repairman at the site, and that he would send the repairman again. And 10 days later, I finally got the case number... When I called the customer service center a few days later, I used it for almost 3 years, so I subtracted what I used and gave a refund. I got a 20% discount, so I couldnt buy the same refrigerator with that money, so I asked for a full refund if I would give it a refund. He said there was no such thing in company regulations. I would use the refrigerator for more than 10 years if it wasnt broken. What does it mean for you to make such a product, and the consumer will suffer the loss?? They tell me to clean up the broken refrigerator. Its not in company rules... Your company lost more customers because of me.

Purchased model LFXC24726S/00 November 2014. Had to be serviced January 2015 due to excessive ice buildup in freezer. Time frame was 5 wks d/t, part not in stock, reorder wait & install. 8/1/18 fridge dead. Told 8/14 would be soonest tech would be available to come out, diagnose, possible order part if not available then repair...2+ weeks with no working fridge. Told I could rent one in the meantime and be reimbursed at 25% of the cost of my fridge. Seriously?!! Lost food, utilize insulin (requires refrigeration), had to purchase a new fridge ASAP.I don’t about anyone else but I don’t have $2200-$3000 lying around for new fridges every 4yrs. Totally unacceptable! I will NEVER purchase another LG product again as they are not supported by the company once you get them in your home. It was suggested that I have it moved into the garage after I get the new one & allow them to repair it. Why the hell would I do that? I don’t need 2 fridges, I just need 1 that is reliable & works!

I did not have a problem with the sales department at Madison appliances. My problem is with my two year old LG slide-in stove. I bought it a few years ago for my new kitchen. Actually, I saved up my money to make this big purchase. Now, only two years later, it has quit working. I called LG. After thirty minutes on the phone, I realized I would need to call a local repairman for help with fixing my stove in Savannah, Georgia: LG provided me with a recommendation to call, but they did not service my area. Now, $360 later, my two year old stove will be getting fixed by a reputable appliance repair company in my area. I will never buy LG again.I have now purchased a refrigerator and a stove within the last four years total. I have had to replace my ice maker on my refrigerator to the tune of $200 that appears to be rusting on the stainless steel (that has not been treated improperly in any way) and now I am replacing the board on the back of my stove to the tune of $360. BEWARE - I strongly urge everyone to NOT buy LG.

I had a Samsung refrigerator for about 4 years before it went bad and could not be repaired. I bought a LG and I am very pleased with it. I havent had any problem so far for three years. It runs smoothly and No ice problems. The filter is very easy to remove and replace. I would recommend the LG refrigerator.

Poor quality and terrible customer service. We purchased new refrigerator one year ago to go in vacation home. After 6 months of light use, compressor on ice maker went out. Have been trying to get it repaired since February to no avail. Custom service at LG is a total joke! They keep saying they have contacted a repairman but I never hear from the person and when I try to call repairman, I get an unidentifiable voicemail and my calls/messages are never returned. Four times, I have asked LG to contact a different repair person, but they keep calling the same guy back. They are now hinting that my warranty is close to lapsing, but I have been trying to get the repair completed since there were four months left on the warranty period. If you want aggravation in your life purchase LG, if not, purchase Sub Zero or KitchenAid. Ive owned both and never had a problem.

We have all LG kitchen appliances, less than a year old. The fridge is making a horrible loud noise. It sounds like a motor blade is hitting into something. LG keeps telling us that there is no one in our area to come check it, we live an hour from the Chicago area. The noise is getting louder and after researching we read it might be Ive build up or the defrost system. Im worried the motor will overheat and go out. They keep stalling, we just got an email that they cancelled our service call, but we never had a service call scheduled! Please help.

I bought a home with a brand new LG Dishwasher. The machine broke in less than a year and LG came out to fix it. The next year it broke again and LG charged me $180 to fix it. Now its broken for a 3rd time in less than 3 years and LG will not stand by their machine. Now they are saying since I was not the original owner. They wont help even though the machine was never used prior to my purchase. Also their customer service people based in Alabama are extremely rude and unhelpful. I have asked for senior management calls three times and finally got an email. I was told LG would no longer assist me since I was not the original owner. The dishwasher is a lemon. Stay away from LG.

Purchased LG washing machine (WT5070CW-top loader) for nearly $1,000. Machine started rusting around the bleach dispenser. Researched issue and apparently this is a problem for many customers. Customer service appears to be a call center in India. They told me that there were LG models recalled for this same issue, but not my model and that it must be my fault that this issue occurred. Rust stain spreads each time I use machine so that eventually it will ruin my clothes if I keep using it. Very disappointing.

I purchased this machine with high hopes of getting an energy efficient machine that would properly clean our clothes. It has proven to be a terrible disappointment. Even when I pretreat stains I have had to wash the clothes more than one time just to get the mark off the clothing. How is that efficient?? I have pulled items out of the washer that have areas that hadnt even gotten wet. How is that going to clean the clothes?? It has been a frustrating experience and I would recommend that anyone considering this machine reconsider their purchase. If I hadnt spent so much money I would go out and buy a different machine today.

Wednesday 25th of May my refrigerator stopped working. Both refrigerator and freezer part. I called the 800 number on owners manual that came with the refrigerator and was told I had to either pay over $200 or $399 for 1 year extra insurance because they could not find my registration card and could not tell me when I bought it. So I paid the $399 thinking someone would come out and look at the fridge. I was informed that no one could come until the following Wednesday because it was a holiday weekend. The repairman came on Tuesday and informed my husband that the freon system was not properly cleaned before installation causing the freon to leak or evaporate from the system, causing the entire coolant system to malfunction. According the repairman this was done during the assembly process. He had to order a part and would take a few days to get. We waited a week and had to call LG back to get the repairmans number and find out what was taking so long. We were informed that the part is on back order and will not be available until after the 15th of June. At no time did the repairman call and inform us of this development. I have two small children in my home and cannot keep fresh foods available for them. I will not recommend an LG appliance to anyone. The customer service sucks and the phone center could give a damn. They could not tell me when we purchased the refrigerator but when my husband called they told him it was purchased in December 2014. This will be 18+/- days without a refrigerator and the weather so far has been in the high 80s.

I purchased an LG washer and dryer in 2018. Within 6 months the dryer has no heat so I called for a repair. The electrical panel (brains of the dryer) and the thermostat had to be replaced. I called the store to express my disappointment and the saleswoman said, You must have bought a lemon! Clearly doesn’t stand behind the brands they sell! Less than 2 years later my dryer again has no heat! The repairman came today and the exact same parts need to be replaced again! I feel I have a defective machine and LG says they will most likely just repair it. I feel they should replace it. An appliance that only worked for less than 6 months is not what I thought I was buying. I thought I was buying quality! I will never buy an LG again! Including manufacturing, this will now be the third time the same part has been in put in this machine. Clearly defective! I had Whirlpool for over 10 years and never once needed to call for service. Extremely disappointed in LG.

I purchased an LG electric range and refrigerator. An extended warranty was not purchased, as I didnt feel a $1400.00 range and $1700.00 refrigerator would require repairs in a 5-year period. The refrigerator has been problematic (leaks and broken plastic drawers), but it keeps the food cold. So well deal with the unsightly leaks and work to the best of our ability to keep our expensive wood floor dry. My current problem is my electric range. It quit working altogether, and by reading many complaints, the model is infamous for this breakdown. In speaking to LG customer service department, the only remedy she could offer is the name and number for the only repairman they have contracted in the Louisville area. An appointment was arranged with Universal Appliance, which was confirmed before I took 5 hours of unpaid time off from work. Needless to say, they did not show up. I was given an explanation and told they would be here before 10 am the following day (more unpaid time off work). It is 9:55 am and still no repairman. I am left with a non-working 2-year-old electric range and up to this point $150.00 pay deduction. I am disappointed in the sub-standard quality of my LG products and feel I have no recourse.

On October 26th the oven of my LG range exploded. On Monday October 27 my husband call the office where we have the extended warranty from. They told us the technician would call us the next day. He did and came out and told us the range would have to be replace. He would hand in his report that day and we should hear something from the warranty office within 5 days. My husband has called the warranty office twice a week for the last 5 weeks, and still nothing as to when or if we will get a replacement range. Christmas is 3 weeks away and I have not been able to do any baking or anything. As for Christmas dinner, it appears we will be having bologna sandwiches instead of Turkey. I am so disgusted and upset. The store my husband bought the range from is The Brick in Kitchener Ontario, and they say they cant do anything until they hear from LG.. I think it is totally deplorable how an appliance company can get away with this crap. Yet Oprah thinks their appliances are so great. I have news for her. They arent.

We were looking around and doing some research a few years ago when we bought our first LG fridge. And in that process, we found that we liked the design and the products that they offered. But our most recent refrigerator has been nothing but a nightmare. It keeps failing constantly. And now, LG’s saying they won’t replace it unless I have the original receipt. So now, we’re stuck with a broken refrigerator till I can potentially find a way to get a receipt. I’m extremely likely to go to a different competitor after this experience. We really enjoyed the product, and they were aesthetically pleasing, but a refrigerator’s supposed to refrigerate things.

I scheduled and paid for a service call to have my washer repaired 5 days in advance. Took the day off work so I could be there for the technician between 8a-12p. Technician calls on the afternoon prior and says he is going to come at 3p-5p because coming between 8a-12p would make all of the other customers wait due to the amount of time it will take to fix my washer. So this becomes my problem?! Then the technician gets angry with me because I called LG to see if they can reschedule and then tells me he is not coming out to fix my washer. I was nothing but professional with him, but there was no way he was coming into my house to fix my washer now. I spent nearly 4 hours of my day dealing with LG - waiting on hold, negotiating with them, trying to get a replacement technician, etc, until I finally decided that getting a refund for $260 repair bill would be better spent on a new washer and dryer (which didnt need to be replaced). Ill give you one guess as to which brand I DIDNT buy! I got a brand new Maytag washer and dryer for $1700, which means Ill never have to deal with LG again. I will never own another LG product. LG, if youre reading this, your customer service is the worst experience Ive ever had with a customer care team. I guess it says a lot that I would rather spend $1700 than give you $260 for a repair on a product that served me well for nearly 9 years. The dryer is still going strong, but Ill sell it to offset my new purchase. For me, it wasnt the product, but the people.

So I decided to trade my Maytag washer in for an LG because Maytag kept breaking, 4 times in 4 months but washed clothes amazingly. Anyhow, my 6 week old LG washer sucks. My clothes do NOT come out smelling clean. Why? My washer does not have mold. Not does it stink, my clothes just dont smell fresh. This washer is ruining my stuff with a stink. They smell better dirty. What is wrong? What can I do? I tried doing everything, cleaned everything, changed detergents, everything. Please help.

Contacted LG service, tech came out found nothing. Took pictures of the finished wash with soap stains sent them to LG, another tech arrived and tried to solve the problem. No luck. Called again. Still no satisfaction. Finally after fourth tech I had a tech make a suggestion that seems to work. LG engineers in their infinite wisdom of trying to make a washing machine that is water efficient failed. The machine senses how much water based upon the weight of the items in the tub which basically doesnt wash squat. So by having the machine first wet the clothes and restarting the cycle the load is now heavier and the machine increases the amount of water in the tub to accommodate the heavier load. Now you have enough water to actually wash clothes! Seems a stupid way to get a machine to work, but it appears to solve the problem. Basically LG engineers need to learn how to actually test their product before sucking the consumer into buying junk!

Purchased a LG French Door Refrigerator less than 2 years ago. Started to notice freezer was not keeping things frozen. Call LG, do the diagnostic where you hold the phone up to the appliance (crazy and doubt it works). They agree to send a tech. Wait a week to get on the schedule. Tech from Mr. Appliance comes out and says compressor, coil and evaporator are bad. We need to turn it off and wait for parts. Parts take another 2 weeks. Tech was here today and replaced all three parts. It took him 3 hours. When he went to start it up, no go. Turns out the heater in the evaporator is bad and blew out the main board. So now both need to be replace. Spent an hour on the phone with LG. First level is outsourced overseas and customer service reps do not speak good English. They follow a script. Begged to talk to a supervisor. Waited 30 minutes for supervisor to take the call. Spoke to Neil and Willie and they did nothing. Told us they couldnt escalate higher. As long as they deem the appliance repairable we have to wait for the new parts to be delivered and then schedule another tech visit by Mr. Appliance. Absolutely NO customer service. They could care less that we have been without a refrigerator for over 3 weeks, 2 days from Thanksgiving. Its very disappointing to hear them say Life is Good and we dont want you to be inconvenienced while on hold. And then when you speak to someone, you get zero assistance or customer service. We will NEVER buy another LG product. We bought a lemon which I get sometimes happens. But the reason we wont buy from LG again is their complete lack of customer service. Totally disappointed in how we were treated.

We purchased an LG Inverter Direct Drive dishwasher from Home Depot. Right after our warranty expired the dishwasher did not drain. A repairman came out and replaced the pump, costing us $160. In less than two months the problem is back. The repair labor was warrantied for 30 days, which has now passed. So we will again have to pay $75 just for the repairman to make a diagnosis. I have checked the hose, and kept the filter clean, though this is not something I ever had to do with any other dishwasher. LG dishwashers are very badly designed, and LG does not stand behind their products.

I purchased an LG refrigerator with french doors and bottom freezer in April 2007 from Best Buy. Model #LFD22860TT and manufactured in Mexico in 2007. It had multiple problems ranging from the seals of the doors tearing, the clips to keep the doors closed breaking off, the digital panel on the left french door not displaying properly, the ice maker not turning off and, most recently (yesterday), I found the light bulbs in the fridge did not turn off.The heat of the light bulbs burned the casing. It melted the casing causing it to fall off. It was also warped, as was the top of the fridge. A lot of the food in the fridge was melted and spoiled. I called LG regarding the issues each time and was advised that they were not under warranty and would have to be replaced at my expense, except for this last light bulb problem.I called LG and they gave me the number of a local repairman to call and indicated they would pay for the repair caused by the lights. The repairman came the following day and advised that the unit could not be fixed back to looking new. He could replace the light fixture and the cover but that the cover would not be the same and would not fit properly.He was going to call LG to see if they could possibly replace the fridge since the problems couldnt be repaired. He will call me back once he has an answer.

LG RANGE IS EXTREMELY DANGEROUS. The knobs on the front can go on incredibly easy. Just a light brush up on them and it turns the stovetop on. Ive burned plastic bags, pot holders, myself. I cannot understand how this is even legal? Im worried about a kid accidentally turning it on when Im not home. Make a fix before someone gets hurt.

Ive had LG phones with good luck, and I the look of this oven, but my previous two Whirlpool ovens performed better and were easier to clean up. The surface of this oven is for some reason hard to clean. Also, with hand washing using mild dish detergent, the print on the knobs is wearing off, and the stove is only a year and a half old. Because its considered cosmetic, and over one year old, LG will not replace the knobs. Ive never seen this happen, and at $45.00 per knob, am not pleased about having to replace them at 1 and 1/2 years. I wont be buying LG again and I wont be recommending.

Product: Refrigerator. Model #: LFXS29626S. Recently I purchased what I believed was a top of line LG refrigerator. At the time of my purchase I truly believed that I was making the absolute best decision and that I was purchasing the very best refrigerator line that money can buy, however I now feel like I have made the absolute worse decision and I feel totally exasperated because my family and I sit here in our home living out of coolers for over 6 weeks and constantly managing ice to keep our food from spoiling. The problem is that this refrigerator has been out of order since August 8th, it is now Sept 19th and we are facing the 5th time of parts being placed on back order.If I had some idea of when the parts would arrive rather than facing the 5th time of being backordered there might be some peace of mind. Unfortunately, I have no idea when this part will arrive and will ultimately be repaired. It has already been 6 weeks of living out of coolers. I have called LG customer service multiple times and have dealt with friendly support people who try to help most times leaving the call believing there was a solution soon including being told twice that if the back order is beyond 10 days that the refrigerator would be submitted for likely replacement. No action on this yet just excuses when I follow up. My refrigerator was delivered Dec 2015 then began noticing problems in July 2017. I had a repair technician at our home on August 8th. Now I sit here with this top of line refrigerator with absolutely no idea when it will be repaired. In the past, I have always purchased less expensive models or maybe what could be thought of as lower quality brands. I have been fairly satisfied with these competitive brands, with only frequent problems requiring regular repairs. Understandably, I anticipate repairs on all appliances used in my home (those would have been better choices at this point), but this current repair, the time to get it handled and still with no solution is 100% unacceptable. I purchased this brand and model believing the product and support would be first class. I hope that you can comprehend how much of a great inconvenience this has been to be 6 weeks without a refrigerator to me and all my children. I need help and I need it soon! I am feeling inclined to make many more people aware of the support and lack of LG standing behind their products.

I have the LG refrigerator model LFXC24726S that is identified with the common premature failure of the compressor resulting in no cooling. I inherited this refrigerator when I bought the house 2 years ago, so I had no purchase receipt. The compressor failed recently and I called LG. They said the parts are covered under 10 years from date of purchase and labor 5 years from date of purchase. Since I didnt have the purchase receipt they went by the manufacture date of Sept. 2015. The unit failed and I called on 11/12/20. Just two months over the 5 years from manufacture date. They charged $125 on the phone for service call and another $250 for labor it took to replace the part(which was covered under warranty) to get their fail refrigerator up and running. The frustrating aspect to me is the logic that after large consumer appliance product is manufactured it doesnt get to the end user the next week.How many times do I see even on dry food products that the manufacture date is already at least month ago before it hits the supermarket shelves. I get the sense for large consumer appliances it would be more than 2 months from manufacture before it is purchased by end user. I know this refrigerator was purchased after Jan. 2016 because thats when the prior owners of my house had bought the house and remodel the kitchen, but obviously that could not help sway my case to waive the labor fee. My wife and I love the refrigerator, especially how the ice maker is small and on the door and it doesnt take up an entire corner of top shelf corner and also retains some small shelves on the dispenser door unlike Samsung unit we had in our prior home where we lost top corner shelve space and lost the smaller shelves on the inside of the dispenser door. Unfortunately, we are not going to go with LG for our next refrigerator. It is just too unreliable and I have to pay a few hundred dollars out of pocket for their failed product. Not to mention it took 6 days before a technician can come out.

This machine works great. The controls are versatile enabling the proper heating method for a wide variety of foods yet are simple and easy to use. Its stainless steel which looks great and is large enough to accept a medium size pizza and still compact enough for our countertop. It has a built-in toaster which is a plus that also saves counter space. Im very happy with this microwave.

I got my LG washer in 08/09. Its now 3 to 4 years old. I had paid good money for this thing. It started banging and we thought it was the bearings. We tested it to check if it was the bearings that seemed to be the problem. We ordered the parts costing to some $80. My husband and son, who do small engine repair work, took everything apart to install them. Well, once the bucket was removed we found out that the T-bracket that is attached to the drum was also completely rotted. Seriously, they gave warranty for the bucket but not for the bracket. So even though it says, Stainless steel bucket and warranted, the bracket is not. Avoid LG at all costs! Waste of my money!

OMG. What a runaround, On Jan 14 2018 the unit (LG Armoire door in door 2 year old refrigerator) was not cooling. Spoke to a rep in the Philippines. Advised would contact tech and order part. She would follow up with an authorization code, which also never happened. On Jan 18, 2018, called LG Executive Service in Alabama for an authorization code and was advised would be set up with a Sears repair company. Finally on Jan 25, 2018 the repairman came and guess what - no authorization code in the system and I would have a $700 repair for a compressor which needed to be ordered. His manager would not speak to a “customer“. Finally I called executive service at LG in Alabama again and was confirmed that it was never set up correctly. She did set it up today, Jan 25, 2018. The service tech was now able to order the parts and would call me back with a time and date for him to come back to install the parts. So, going on more than 10 days of phone calls and waiting will continue for another unacceptable time. Stay tuned! This story seems to be repeated in all the reviews. Very sad for such a large company with beautiful, expensive appliances.

2 year old machine rusting all along the join at the bottom of machine. When complained and sent photos told rusting around dispenser not covered as powder it is corrosive. It wasnt anywhere near the dispenser. That said, your product is not fit for purpose then, its washing machine it has washing powder in it!. Now we are told it is poor maintenance on our part and not under warranty. Quality brand? I dont think so. Your attitude to customer complaints is to first blame it on the customer. Your product is not fit for purpose, if it rusts that early its a washing machine.

Bought an LG WT5070CW several years ago because of the extra large capacity. My old LG front loader died after 10+ years and since we had a good experience with their washers we went with another. That was the biggest mistake ever! We have a very large family and laundry can get behind fast. It takes a half a day sometimes to wash 1 load of laundry due to the UE code and our inability to get it to balance. Im way behind now and have had to resort going to the laundromat. After thinking about it, with the money we spent at the laundromat, I could have bought a better washer. If I could give it no stars I would. Never again and after reading some of the other reviews I may never buy another LG product. There is obviously no reason to contact the company either after reading reviews though I have sent an email to complain about this washer. The only thing it is good for is scrap metal.

I pay LG to repair my washer that has a 10 year warranty. 3 months later they told me they cant fix it and also they took a $100 deductible from 360 that I pay for to get it fix. My washer is 5 years old and no longer working. They just took my money and didnt fix anything.

Bought refrigerator three years back and I think called engineers number of times. Last three months I think every 15 days, still not working. But they send Engineers VERY PROMPTLY.

Back in November 2008 we purchased an LG front load washer from Home Depot. After two months of owning the washer it went crazy! I had put a load of clothes in to wash and went about my chores, when I heard a horrible banging sound! When I ran into the laundry room I saw the washer jumping all over the place and beating holes in my wall! Before I could get to the plug to disconnect power, the front of the machine blew off and the washer drum fell out. I was in shock, my floor was flooded and the machine was destroyed! I called LG and explained what had happened and their wonderful customer service suggested that I unplug the machine for 15 minutes and then try it again! Really??? After 3 weeks, about 50 phone calls they finally sent a repairman out who said it was do fixable! Another two weeks went by and we finally got a replacement machine. The replacement leaks all of the time! They have been out to check it more times than I can count and it still leaks! I will never buy another LG product!

Just before my top loading “smart drum” washer was off warranty it kept saying UE (uneven) and refused to spin...even after setting it on spin only. It would constantly set more time and refill with water and not fully spin. We are on a well and water use was a concern! I called LG and they contacted the authorized serviceman who came out a couple of days later. He replaced the motherboard and said all was good. That lasted less than 2 weeks before it was doing the same thing again. Called the repairman myself this time and he spoke to LG. Turns out my washer was a lemon and I actually got a new one on warranty. That was great UNTIL the new one started doing it too at about the same age as the original one started it. The new washer didn’t come with any warranty either so I’m stuck with it.LG top loading washers are a total piece of crap and it frustrates me to no end, wastes our well water and power, and I spend all day sometimes just trying to get 1 load of wash done! Too many times have I had to put dripping clothes into the dryer because I can’t get the washer to spin them out! If I had the money I would buy a new washer...but not an LG!

We purchased an LG French Door Refrigerator with water & ice maker in November 2009. We recently had problems with both the fridge & the freezer not cooling. We bought the fridge from Sears, so we spoke to the Sears parts service & told them what the issues were. They suggested a part that they felt would solve the problem. So we ordered the part & put it in. This part did not help the situation. After 2 days, the fridge stopped working all together. We lost all the food in the fridge & the freezer. We called a local repairman to come & look at it. He said there was a leak of freon in the seal system. It was not something he could fix. He said that in the 40 years he has serviced refrigerators, this was the only time he came across this issue. Especially with a 5.5 yr. old unit.So we called LG & they said they would replace the seal system, but we would have to pay the labor since their 1 year warranty ran out. The repairman had told us that they would have to take the fridge apart completely to find the leak, if they could indeed find it & that it could take hours to do. We explained all this to LG & said that was all they could do for us. Really? We paid $2000 for the unit & it is 5.5 yrs old. I would think something that was supposedly worth that kind of money would last much longer than that & LG would be willing to do more to rectify the situation. Dont buy an LG product! They dont live up to their name!

We bought a LG refrigerator, model LFX25974ST, on 3/11/2013. Stopped working 2 days ago. No refrig, no freezer, lost all frozen foods and almost all in fridge. Have extended 3 yr warranty, and they will supposedly come next week to evaluate the situation. Now, after reading all of the above, we are concerned we also have an unfixable problem. i.e. the compressor. We also will be required to pay the service fee, and heavens knows what else. Has anyone heard of what can be done, to make complaints known to any and all consumers of these poor products. It is so frustrating to try and talk to anyone!!!

I purchased TWO LG front loader washing machines from Home Depot for my own use. From day one the clothes never came out clean. Because I had bought two I assumed that this issue was with my plumbing and had the plumber back in several times. Each time he assured me that there was no issue with the plumbing. I finally called my extended warranty company to come and take a look at the machines. The technician simply shook his head and said that he understands my frustration as he owns the same machine. There is simply no sufficient water in these high efficiency front loaders to wash laundry! They are marketed as giving a superior wash yet DO NOT WASH THE CLOTHES AT ALL! Try washing a load of laundry in the sink and adding just one jug of water! I am still hopeful that LG will stand behind its product and replace these machines, as I currently have two very nice looking ORNAMENTS in my home.

Ice had a bad taste and when delivered the guys replaced the water line to the refrigerator. This is causing the problem. The LG service guy said he could not replace the line. Now if I want it fixed Id have to call a plumber. There was nothing wrong with the copper line they replaced but now we cannot use the ice maker. Makes no sense--the delivery setup guys should have never replaced that line.

We bought LG refrigerator in 2016, and it failed in about two years. Took a long time for the LG technician to come in, who replaced the compressor and told us that he was working day in and day out fixing the same problem for other customers. He also told us that even with the replaced compressor, it could fail again in 6 months. At the time, we didnt pay too much attention to that, but it turned out what he said was true. Just 6 months after the repair, the refrigerator failed again. Looking up online the experiences from others, now Im convinced that LG knew the problem all along, and what they have been doing is basically deferring the problem, at the expenses of its customers.Now it looks like they dont even have in-house resource to fix our problem, instead they sent a 3rd-party contractor to fix our fridge, from whom we are getting even worse experience. While he boasted about how the first repair wasnt done well, and promised us he fixed the problem, his two attempts didnt fix it, and we are scheduled for his 3rd visit.LG service claims they are not going to provide us replacement or refund. What they can do is to give us repairs, which is likely from the same repair person and with long lead time every time. Its been almost a month since the fridge broken down, and the entire household has been living on the small 2-door fridge we bought when the fridge first broken down. I dont know how long this is going to last, but I know it wont be long before I have to resort to legal actions.

Updated on 04/01/2020: Please, would someone contact me from LG? You sent a very nice repairman in February. He said the dishwasher was not level, so he leveled it. Now, we set it to wash a load, it plays music after about 3 minutes and shuts off. We set it again, the same thing. We set it again and it may or may not continue washing. We set it TWICE last night before retiring and this morning, its filthy. 1- when I reported this problem after repair, no response. 2 - The dishwasher pods are pricey to begin with but more expensive when loads have to be rewashed. Would you please arrange a repairman appointment? PLEASE!Original review: We are in the home building business, so its not as if we purchase appliances every 25 years. LG has left us extremely disappointed. Dishwasher: 3 hours 45 minutes for a wash cycle??? The standard cycle fails to do a decent job unless its half empty and even then we end up washing by hand. If it didnt cost us an arm and leg Id bash the front it and throw it on the curb.Fridge: The drawers consist of plastic high & lows. Liquids & crumbs get stuck and no way to get out. Embarrassing to the point that we cringe when anyone outside the family open the doors. Ice maker is pathetic, makes about 1/2 quart of ice. Range: The vents face the burners so when the oven is on and we have pots or pans on the burners cooking, the head from oven hits the pots. So hot that a couple hands have been burned. Had to purchase the silicon half mitts to keep on the handles to avoid injury. My mothers old Whirlpools are so much better. Not only a disappointment but we feel we wasted a few thousand dollars. :-(

Our LG dishwasher has never (since the day we had it installed) cleaned our dishes or dried them. I first noticed that after carefully rinsing all residue off my dishes, they still were dirty after running them through the normal cleaning cycle. I then washed my dishes and started using the power scrub feature every time and noticed the dishes had either food or soap reside on them and were never hot or dry after the washer stopped. I have to pre-wash everything I put into it and wipe off the soap afterward even though I use Jet-Dry. My dishes are barely warm when the 2-hour power scrub cycle is finished. I called LG support and after several questions, I realized that the customer service rep was going through a checklist in order to troubleshoot the root cause of the problem. She asked if I had cleaned the unit by the manual instructions to make sure there was no food debris clogging (YES). She asked if I used the proper detergent and if my washer actually had power to it (Yes and yes). She asked if I used the power scrub feature. She wanted to know if my dishwasher was connected to my garbage disposal? She said I had to check the line to make sure it was clear, but she told me that there was no way for me to do that other than looking at the line - REALLY? She told me that I obviously needed a technician to come out for the price of $85.00 to diagnose and probably more than $250.00 for parts and labor. She also told me that I could not talk to a technician or anyone else other than her over the phone.Weve had nothing but trouble from our LG refrigerator as well - having had to replace the water line 4 TIMES before the fridge actually stopped working and then had to pay LG for a new motherboard. I will NEVER again buy another LG appliance. Customer service is POOR at best and appliance functionality is a joke.

Lrg3095st. Have almost all our appliances, washer/dryer and TVs LG and they have been very high quality and very reliable. However this range has been a exception. Had several service call for melting knobs and temperature control and latch adjustment. Now it is a little over 5 years old, the front oven door is starting to rust through. LG says this is pretty much normal and they will not make good for their problem so I suggest that you stay away from their stainless steel ranges until they fix their manufacturing problems.

We have a 4 year old side by side LG refrigerator. Ever since last year the right side of the ice cube department completely freezes up and it makes it impossible to distribute cubes down tray. We change our filters every 6 months. For days we have put microwave hot rags down the right side of the cube holder to soften the cube holder so that we are able to move the tray holder out. This is very frustrating because we host a lot of parties and have to buy ice. The refrigerator is 41 degrees and the freezer is -2. Please help.

Lg top load model # WT1101CW - I have had this washer for 1 1/2 years. It takes all day to do a load of clothes. Every time you call for repair they just want to replace electronic board. That does nothing. Right now it is 6pm and I have been doing the same load of clothes since 7am. Constantly says uneven load, constantly refills and adds time when it says 13 minutes. I go back in about 15 minutes later it is filling up with water and now has more minutes. Just random amounts of time. Filling, draining, filling, draining, never spinning. It is so frustrating to try to get laundry done. There is a small 15 yr old Maytag in my basement that works better. Do not buy this washer. It is a top loader with no agitator. I Hate it!!!!!

I bought a LG dishwasher in 2017 from Home Depot. Registered it and it worked fine for almost a year. Then it started stopping before the drying cycle and constant beeping and didnt drain. Over the coarse of 9 months, 2 different repair companies, many hours on the phone, weve had the control panel replaced 2 times, the mother board replaced 1 time, the door lock/latch 3 times. Each repair lasts about 2-3 weeks. I have taken videos of the problem when they didnt believe me. The machine shows no error code and the smart app on my phone when linked says the machine is working fine. I have asked for a replacement washer because this is a lemon. I have documented all my emails to LG and to the service techs.When I read all the negative reviews on this same product, and under the review LG replies to contact them by calling them, or contacting on Facebook or Twitter because they want to make it right, I have to laugh. I have done all that including contacting them on Facebook. When the repair man visits your home and reports your problem to LG tech support, then sends the report to LG, tells you to wait for LGs response. No response in over a week so I call customer support. You cant call tech support only the repair guys have access to them. Customer service doesnt have access to Tech support. They leave them a note to call you. So you go round and round. As I am writing this I am waiting again for the repair man to arrive to fix my LG dishwasher that now will not start at all on any setting. It flashes, then beeps then stops.

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

I purchased an LG Dishwasher model number LDF7811WW for $610.00. From day 1, the thing never really cleaned our dishes (we also rinse them before putting them in the dishwasher too). This is our timeline with this lovely dishwasher: purchased it on 4-27-08. It wasn’t cleaning dishes, so on 3-26-09, I called there repair number. A guy came out and adjusted the cam for the upper and lower spray arms. It was still not cleaning dishes. I called the repair number again on 5-18-09. A serviceman came out again, had to replace the motor. On 3-22-10, it was having problems again not cleaning dishes. I called their repair number and a guy came out. He had to replace the sump assembly (which he said was the guts of the dishwasher). On 7-25-11, I had to call yet again. The dishwasher was not cleaning dishes. I called their number, he again had to replace the sump assembly (the guts of the dishwasher) and now it is 11 -2-12, I’m having trouble again. So within 4 years, I have had the major components of the dishwasher replaced 3 times and I’m sure it’s going to be the fourth when the guy comes again later this week. I called customer service for LG and they pass the buck and say it is up to my extended warranty people, which thank God we purchased (because we usually don’t). They say that the part has to go bad 3 times within a year to be considered for the lemon law. Well, if you ask me this is a lemon. I should have kept my 20-year-old Whirlpool dishwasher which I never had a problem with but just was updating the kitchen so we replaced it. Big mistake! In my opinion, this is not standing behind their product. I’m sure, to them people $610.00 is nothing, but in this household, it is very hard to come by and I want to get what I paid for. I could have bought lemons much cheaper at the grocery store. Buyers beware.

My LG washing machine stopped working after 3 months! It is not able to complete a spin cycle and does not drain, leaving mildewy water sitting at the bottom on the washer. We called for an LG repair man who arrived at our home 3 days later. He walked in and pressed a few buttons then charged me $150 before leaving and doing nothing! The machine is still under warranty, yet, whenever we try to call them to actually fix the ** thing they inform us they will be charging us more. I do not understand why LG has a warranty system going, if they are going to charge us for a problem that we have not caused. Needless to say, I will not be purchasing anything with the initials LG from now on, and will do my best to persuade others to do the same. This companys ethics are deplorable. It should be ashamed of itself.

Microwave had a fire in the fan/exhaust area and spread to the cabinets. It could have spread, had I not turned off the breaker. The wiring to the wall had not electrical issues. The fire clearly started from within the microwave. MODEL# LMV1813SW.

I just purchased your $800.00 LG Inverter Direct Drive Dishwasher, Model # LDF6920ST. It does not clean the dishes at all. Im very, very unhappy with your product. The inside stainless steel looks like 7 years old. I have not cleaned my dishes before putting them in a dishwasher since 1992. I cannot believe the electricity/water it uses and how your product - even after rinsing - cannot clean. I feel I need to put an extra rinse to help get the grime off. I have reduced my soap by half and the dishes still feel gritty. There must be something wrong with this. What can/should I do to have a rep come out to see what the problem is?

I bought a LG refrigerator 5 years ago, which stop cooling due to leak in sealed system. Warranty 7 years. They refused to repair or replace and offered 40% of initial amount paid and it took them 4 weeks to resolve this. So be prepared to spend a few thousand dollars again within 5 years. Never an LG again! Technician who came to have a look at it suggested to buy KitchenAid or Whirlpool. The delivery man said he was not surprised to have to bring back the LG. It happens often?

LG direct drive top load - This machine makes me wish I bought the $300 basic Whirlpool. Every load gets UE code. It’s loud. Uses a lot of water. Ends up taking all day to get laundry done. Is it even worth fixing the constant unbalancing?

Ive had it one week. DO NOT LIKE. Ive used several times for one load (not large, not small, regular size load). Things are NOT clean at all. VERY DISAPPOINTED. Ive done everything right. The dryer I had went out. I bought a dryer and matching washing machine. The clothes smell bad, have lint on them before they get in the dryer, stains wont come out even with Clorox. I am going to call the store and the company Monday.

Initially I chose LG brand because I like their other appliances such as TV, Washing Machines, etc. When I bought the refrigerator that was the guiding and deciding factor, familiarity. What I like the most about the LG brand is the nice slick look. I like the brand itself in general. My favorite color in most appliances of that nature is stainless steel. I have been satisfied with the look, functioning and features of my LG refrigerator. I like the inside of the refrigerator as much as the outside. I like the design that allow me to pack my food nicely. Everything I need is neatly tucked away in a place that I am pleased and comfortable to reach and store it.

I would give this product 0 stars if that were an option. I purchased this appliance 4 years ago and while it looks great, it has been nothing but trouble. We first had an issue about 2 years after purchase - it stopped cooling in the freezer. We lost quite a bit of food but the repair was covered by the warranty. Now 2 years later, the same thing has happened except now it is both the freezer and refrigerator that will not cool. I have lost hundreds of dollars in food and have to take time off from work to wait for the repairman. And to top it off, LG customer service is terrible. I spent nearly an hour on the phone scheduling an appointment, only to have them reschedule for a day later. I am furious. After doing some research, I see that there is a class action suit against LG for just this problem - issues with their compressors. Unfortunately for me, the suit is in California and Im in NY or I would jump on that.

My dryer is 3 months old and has never worked. I have a backup of 8 giant garbage bags of dirty clothes because the drying takes so long. (The 4 yr old washer is fine.) The LG repairman says maybe its the venting but the venting man (when one can be found) says the venting is clear and correctly installed. I have spent days on the phone seeking service!I can only run the dryer on its timer, or else it will quit in about 4 minutes. When on its timer, every 20 minutes I have to open its front door, let out humidity, have an extra washcloth to wipe out moisture and lint from around the front door. This seems to show me that the interior is not designed to let moist air out. Heat goes out the vent but not moisture and lint. Current laundry is still damp after 3 such 20 minute cycles. Because of its recent cost I cannot afford to replace it. You should not have to experience this. Whatever happened to LG?

I bought LG fridge, model LFX31925ST, $2900, two years ago. Slowly, the fridge and freezer got warmer. By the time I realized it, I lost $500 worth of good. I spent three hours tossing food into the trash. I called customer service who told me to lower the freezer temp to -4 and open and close the door freezer door three times. Then, he said I needed a technician. I asked him how much the service call would be, and he said he had no idea. After reading all these other complaints, I think we should start a class action law suit and dense our money back. What a piece of junk! I always bought Kenmore prior to this purchase. I will NEVER buy another LG product!

Eight years ago, I purchased an LG Tromm washer and dryer. I have been very satisfied with my purchase until 9 days ago when the thermal coupler went bad in the dryer, and I have now been waiting for 6 days to have that part replaced. I cannot fault the repair service I am using in my area. They are as frustrated as I am. They, too, are waiting on the part. So here is what I learned...I have had the dryer for 8 years and it performed well and I am pleased with the product; however, what I am not pleased with is that when a repair is needed, there are not any US parts manufacturers for LG. So if the part is not available in the US warehouse, you must wait for them to get the part in, which is the situation I am in at this time. Buyer, beware. The LG appliances are top end and perform well, however, if they need service, you might be better off to buy an American made product by Samsung (i.e. Whirlpool). At least, when those popped together plastic parts break, they are manufactured in the US and you wont have to wait for 7 days! I also own an LG refrigerator, dishwasher, stove and as I said, a washer...Because of my experience with my dryer, I have added to my nightly prayers that they dont need repair because this is past ridiculous. If I would have known that the appliances couldnt be repaired in a timely manner, I would have probably purchased a less well made and certainly cheaper appliance!

My three year old washer is being consumed with rust. We are not careless and try hard to never splatter the chlorine. At the rate of corrosion there is no way the frame can last long enough to cover the 10 year warranty. Thinking this was surely a defect considering the $899 price tag, I called LG Customer Service. They are not located in the U.S.A. They then told me there is no warranty on the washer housing and began schooling me on being careful when adding the Clorox because it is very corrosive. Really? One would think the LG engineers would realize that when designing the washer. Now we have mechanical issues and are in need of other repairs. NOTE. LG is not American made. Definitely not worth the money and I do not recommend buying one.

We purchased LG french door refrigerator LFXS29626W from Home Depot on 11/17/15 for over $2000. We loved the refrigerator until 9/14/18 when we discovered the refrigerator was not cooling, the ice maker not working, the freezer not working, and food in the freezer thawed. My husband spent many hours on the phone, only to find nobody willing to service LG refrigerators. Upon reviewing the horror stories experienced by very, very many other owners of LG refrigerators, we decided to simply cut our losses and purchased a new Kitchen Aid refrigerator from a local family owned store. Our over $2000, less than 3 year old LG refrigerator will be going to the recycler.It is most disappointing to see LG show such lack respect for their customers who have spent their hard earned money on this product. It seems apparent from all the reviews that LG has known for sometime that their product was defective, but where is their effort for correction. We will not ever purchase another LG product again and have advised everyone we know of our experience.

We bought a new LG refrigerator from Home Depot. After a couple of days we realized the bottom freezer drawer did not close properly. We contacted LG and the first repairmen they sent thought it was the slides that needed to be replaced and put in a order for that. This last one came and told us that wasnt the problem, and that the whole door and bracket assembly needed to be replaced. We asked for a new unit and they said no, we had to see if the replacement door and assembly worked. And it may take up to 5 weeks to get it them. This is a brand new unit. We should not have to suffer because they produced a poor product. This should be their problem, not ours. We will not purchase their products again. We are not impressed with the company, the product or their customer service.

We purchased our LG refrigerator 3 years ago and have had two problems with it. A year ago, the valve controlling the drinking water ceased working and it cost us over $200 for the repair from Freds Appliance in Madison, Ohio. A month ago, we noticed a mushroom type growth near the base of the refrigerator and discovered that the water line feeding the drinking water and icemaker had a slit in it and was spraying water on the floor. The flooring is ruined and the repairs, not including the fridge, exceed $1,300. Freds denies any responsibility with the problem even though they are the only ones that have moved the fridge since it was initially installed. In conclusion, the purchase of your product was a terrible mistake and we have difficulty understanding how a company can ignore problems like this.

LG handled the entire situation most impressively. The refrigerator was serviced by a very experienced, professional young man and is indeed back in working order as of today. I am hoping that once I have it placed back in my kitchen that it will be in service for years to come, as I really do like this refrigerator. Thank you LG for investing your time and renewing my trust.

It was always short on water but my clothes appeared clean. I no longer sure about that because it wont even melt a pod. Had service come - its made that way - cant change. No more LG, or front loader.

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.

It has been just 2.5 years since I got my new washer and dryer, and now the dryer drum is cracked and making thumping noise. We just ran out of warranty. I have seen several complaints related to this. Is LG doing anything about this? I had recommended LG to my friends, but I am going to call them and let them know to not buy LG washer/dryer.

I bought a new LG kitchen appliance set Stove/fridge in 2015, which cost a little over $5000, the fridge was in my house 45 mins from the store, I hired a plumber to install and connect a new water line for the fridge, after it was connected and plugged in, the water disperser would not work, I phoned LG right away, LG service personnel asked me how old the fridge was, I told her... 45mins, she was shocked and embarrassed, and 4 days later they sent a appliance technician to fix it.We have had nothing but problems with this fridge, the ice maker works off and on when it feels like it, the door jam between the french doors broke... Cheap plastic. The 2 oven stove burnt one burner coil out not long after the warranty was over, I contacted LG, they said for a one time fee I could have it repaired, and so on, my reply was... Ill never buy your product again. The glass stove top is very dangerous, hot pots and pans slide around very easy, dangerous around young children. I wished I would have kept my old GE set, old and ugly but still worked.

Oven heats unevenly. Have to rotate food during cooking to ensure even browning. Discovered today that “easy clean” is not the same as self-clean. The easy clean feature is absolutely worthless, like trying to clean grease with lukewarm water. There is no self-clean option on this oven. I definitely should have done my research before purchasing!!! Biggest regret of my kitchen remodel.

I bought my refrigerator in November of 2012. It worked fine until it broke down a couple of weeks ago. I call LG the parts is under warranty and they referred me to one of their service tech. Long story short the tech wanted to charge 850.00 labor, LG had said 200 to 250 for labor on their website. I call back LG and told them about the misleading information on their website. 850.00 on a 4 years old refrigerator I can get a new and better brand for 1300.00. I hate LG.

This is our 2nd LG dryer same model in 40 days. The same problem has occurred with each one. Dry cuts off and will not cut back on. We purchased it from our local Home Depot which have done everything they can to make right what LG has not. LG should be shut down for making lousy products that fail to work. I feel like the Better Business Bureau should be involved and shut down this company from taking innocent consumers money. My husband and I have missed 3 days from work to meet A&E repair company to work on our dryer. If it werent for the manager at Home Depot, we would have no one to talk with since LG doesnt give a rip. Why does Home Depot continue to carry such a horrible product line? PLEASE...PLEASE, Do not buy LG products. They are a rip off and this dryer may cause your home to catch fire.

I bought a LG wave force top loader 2 years ago new. It had a recall shortly after I bought it. Serviceman came twice to fix recall. Its never worked right since. He said we could only use one setting, casual. No big loads, No small loads. I couldnt believe it! It goes off balance constantly. I cant do a small load anymore?? Crazy, I want my $ back. I feel ripped off. Anyone else having problems after recall fix?UPDATED ON 01/21/2015: Bought top loader new. Had immediate recall on software. Since new software was installed, cant use any water but warm. Repair guy said dont put too much or too little in and only use one cycle. This is supposed to be an energy saving machine but I cant use cold water and cant do a small load. Machine stops and displays IE constantly. I HATE this machine! Shame on LG, they should be sued!!

We have just started in the process of dealing with the design flaw for the LFX31925ST/00. There are 3 defined steps of symptoms: (1) a loud noise coming from the lower back of fridge; (2) icing up of the back panel; (3) RF 1 error. Apparently, this is a due to a design flaw and new panel has been redesigned to fix the problem. Also, not all consumers and including us got the memo of the problem, we are dealing with it now. We have American Home Shield who sent out a repairman today. So we will wait now until tomorrow to find out what will get fixed.A minor irritant, the front plane where the lever for water is located, the lever just falls out now. The directions on the ice maker and water dispenser were silk-screened on this model. We see the new models are etched (much better). The panel had a plastic covering that has come off. This is like buying a very expensive car with wood paneling and then the wood paneling begins to flap around while you are driving. Cosmetically poor. Meanwhile, these products get good ratings from Consumer Reports. We are subscribers and did our home work. Apparently, CR did not. In the picture, you will note the panel is discolored with black at the bottom. The water dispensing lever falls out. The good news, the panel apparently can be bought for 105 dollars: **.

The appliances in my kitchen, dishwasher, stove and refrigerator, are all solid black and not stainless steel black and LG. My dishwasher has a stainless steel interior and is extremely quiet. When the cover is over the sink where the disposal connected as well as the dishwasher it can not be heard at all, absolutely no sound. It is a Direct Drive system which has various wash cycles, sanitary, extra dry, extra rinse and delay cycle. It also has a child lock which I found useful around my grandchildren. I would strongly recommend the dishwasher if you have small children.

Awful. This dishwasher has the same problem that I keep seeing from others. Namely that it wont cycle and starts beeping. I clean the filter, rearrange dishes, change the cycle and it doesnt matter. With a very small load it will sometimes fully cycle but with a full load this dishwasher NEVER cycles. This was fairly expensive model and that investment has been flushed away. It was part of a full LG appliance buy and now I have to replace with a different brand. Very disappointing and Ill never buy another LG appliance again of any kind.

My LG refrigerator LDC22735SW has broken down three times in five years, once while under warranty. Presently, the fridge is sitting in my garage due to me refusing to spend any more money to repair this junk. The last time an authorized LG technician inspected the fridge and gave me a list of parts amounting to $386.55 plus $100 service charge only to see if a compressor is needed or not. I have not been able to get a repair manual or parts to repair the fridge myself. I am very near writing LG = Lemon on the fridge and putting it in front of my yard to become part of the landscape. How did we come to be sitting ducks?!

I had an LG French Door refrigerator that would not keep a cool enough temperature without lowering the freezer to the point of over freezing food. After 3 repair visits it came under the Lemon clause and I was refunded my money. I then bought another LG per its Consumer Reports rating. This time I bought just a bottom freezer as the French doors were a joke as you had to open both to take anything out. This 2nd one was now doing the opposite and freezing everything at the top and would be too high a temperature on the bottom if lowered the temperature to compensate for the top. I moved all my contents around and seem to have balanced out an agreeable temperature top and bottom. The only other complaint I have is the shelve adjustment which I find very limited. I would love to be able to have more options in configuring my shelves to suit my needs.

For four years I operated my LG Top-Loading Washer, Model #WT4801CW, using only HE detergent, managing the size of loads, etc. It worked well. However, over the years the bleach dispenser clogged, a two-inch crack developed in the top of the washers casing, and then in mid-cycle, the wash plate and cap popped off - bouncing around inside of the barrel and failing to agitate. Of course, LG offered the extended coverage (using another company, I later found). I could either spend close to $300 and receive two months of coverage or for almost double that amount, receive a full years coverage. I elected to buy the two months policy.After about a week, a tech from a local repair company came out, evaluated my machine, and sent them a report, including pictures of the damage. This seemed correct and the tech was personable. However, after another week, I called to find the status of my repair. They told me that I had to call LG. Of course, after extended conversations with a number of customer service reps, I was finally passed to LGs sub-contractor who actually administers this coverage. They, based upon the report of the visiting tech, determined that I had abused my LG Top-Loading Washing Machine and they had cancelled my policy. How, I asked, did they determine that I was as fault and abusive for the wash plate and cap popping off and bouncing around in the machine in mid-cycle?In short, nothing that I could say made any difference. They had made a partial refund of my coverage amount, and therefore the case was closed. So here I sit, fuming that there is nothing that I can do to refute this action and LG Customer Service refuses to take any action either because the coverage is with their sub-contractor. Im out $100, now branded as a WASHING MACHINE ABUSER, and no closer to a repaired machine than before. I highly recommend that you refuse any extended coverage based upon my experience. Otherwise, I TOLD YOU SO. Let the buyer be aware.

LG French Door refrigerator LFX28979ST - This the second LG refrigerator I have bought in the past 10 years. I have had problems with both. I have spent over four grand not counting over 1,500 on repairs. In the latest one we have replaced 2 compressor for over 1,000 dollars in 7 months. If they know they have problems with compressors the need to fix it. I give their product a zero rating. The whole LG staff is worthless and of no help and just pass the buck.

I have a LG washer, model WT1101CW, and it keeps getting unbalanced during the spin cycle. Extremely frustrating! The true balance software detector seems to be way too sensitive.

I have lodged my complaint No. ** on LG toll free number as of 10/30/2012 regarding the sudden burn out on my refrigerator model GL195NM4. Accordingly, company representative Mr. ** came to my residence on 11/01/2012 to study the case and advised me to send photograph of burnt fridge along with bill copy. The same has been sent by e-mail on 11/02/2012 and receipt was confirmed by your representative Mr. **. While continuously following up with them, they are saying that the company will reply within 25-30 days which is too late. Sir, all the customers were expecting good services after sales but in this case, I regret to say that a company like LG is hopeless because until today, I did not hear any positive response from them. Im really confused whether I have to say LG products are good or worst.

My LG bottom door refrigerator started having problems in June, the freezer stopped working. It took 2 months before someone would come and look at it. Then the part was no longer made. Since the part was under the 7 year warranty, they said they would replace my fridge or give us a refund. Ive called, and called, and called, each time talking to someone different, just for them to tell me to await a call in 3-4 business days. Each time I had to call them back. Now they say they are only giving me a few hundred dollars instead of a full refund! Ridiculous! I will never buy a LG product again!

Wf t6017pc automatic washing machine - Hi guys! I purchased the unit since 2005. Its worth it. Been 10yrs yet it didnt give us headache. Until recently, I’m hearing this sound like there’s a coin or sharp object inside it while spinning. The sound is alarming. What seems to be the problem? Please help? Thank you.

The thermistor of my 3 years and 9-month old LG LFC25770st stainless, french door, $1799 fridge overheated and died. LG no longer makes this defective part. So instead of a $150 to repair, I will need $1100 to replace. I only need to spend $1100 to replace since they are generously pro-rating my fridge at $700. Did I also mention my matching LG stainless microwave died after less than three years? All my non-LG appliances that I got at the same time are still working fine, and so is the $37 countertop microwave we have been using as a replacement for the last year. Stay away from LG products.

Our two month old LG Microwave Oven Model LCS1112ST bit the dust yesterday and I immediately contacted LG Customer Support. After jumping through all the hoops sending them a receipt, proof of damage, etc., I was expecting my $ back since it had a one year warranty. I received an e-mail saying in order to process my claim, I had to buy another LG microwave before they would consider any refund. Completely unsatisfied with this nonsense, I called and spoke to a gentleman that passed me on to supposedly the supervisor. She said that we were to send a letter explaining why we bought a GE microwave instead of an LG microwave along with additional documentation. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!!

I purchased an LG washer and dryer at Home Depot in 2013. I also purchased a 3-yr service contract. So its four years later and the washer vibrates and the tub hits the external walls of the washer. I called LG FOR OUT OF WARRANTY SERVICE. They would come out and fix the washer for 307.80 including parts. A flat fee. Service would be performed on June 1st. Today is June 1st. Called the service and they did not have a record of a scheduled repair. Called LG. They called the provider and confirmed that I didnt have a scheduled appointment. They would cancel and I could reschedule. Nope, just refund my money. After several calls including transfers to other departments and hang-ups, I found I could not cancel over the phone, but must e-mail some other site and apparently beg for my money. Contacted other site by e-mail (No reply). Called my credit card company to protest the charge. Sent another e-mail to cancel the order. Waiting for a reply from LG. READ OTHER REVIEWS ON SITE, DONT BUY LG.

I purchased an LG washing machine. First one came damaged as it was delivered without a box. The replacement which came several weeks later after several follow up phone calls is defective - leaking. The company and Home Depot refuse to replace. They insist it must be repaired. This is a brand new washing machine! I was on the phone with an ‘executive customer device rep for quite a while and she could not help. I provided information including the serial and model number over a week ago. I heard back from her today saying she could not have a service authorized until she received the serial number which was not on the receipt even though this was supplied to her on the phone. Sloppy handling. Poor processes. Indifferent reps not empowered to do their job. Never will purchase an LG again!

I bought this oven not even 2 years ago. It is absolutely true the turn when you reach over it or if you brush against it when cleaning it. But my main problem I noticed yesterday the paint is peeling off along the edges. What the hell! I spent a lot of money. I Dont even use it every day, maybe 2 3 tops. Also if you think it is smudge proof yah right. I bought the fridge dishwasher stove, they smudge worse than any product I have seen.

Model LMWS27626S, Production Date was Feb 2021. Bought on March 21, 2021 from Home Depot and was delivered almost a week later. 3 Days ago, noticed water began to accumulate down in the freezer section... Simply put, the fridge stopped working. Just today the technician dispatched by LG showed up and after performing his diagnostics, he told me that both the Main Board and The Compressor are bad and theyll need to be replaced. Imagine a 3 Month Old Appliance from the date of production going bad and to think weve only had this in our home for 4 weeks.This experience just gives me no confidence in the LG Brand at all, yes they are nice on the surface but trash in the inside. Now well be out of a fridge for the next week until the parts arrive. At this point I dont even want to keep this appliance in my home because I know it will break again. Luckily I bought an extended warranty but even so, no amount of warranty will bring the confidence back towards this brand.

Never loved a refrigerator like I love mine. The refrigerators freezer is huge. I can put so much in it. There is a second pull out door in the freezer where I keep my ice packs plus other frozen foods. The refrigerator section is also large and also it is a beautiful stainless on the outside.

We ALWAYS bought SEARS products, so when the time came to purchase a new refrigerator, we went to our local SEARS store. We bought one with a bottom freezer (LG). Its beautiful, BUT started malfunctioning less than 1 year later (it wouldnt stay cold). After several calls (and hours of being on HOLD) to their customer service department, and answering the same questions over and over, I finally reached a sympathetic rep who actually listened and realized that my fridge was STILL under the manufacturers warranty, as well as the purchased extended warranty. She ordered a replacement refrigerator, and we got it about 10 days later. Two years after receiving the 2nd fridge, that one started malfunctioning! We opted to get the home warranty, but still had to pay around $600 out of pocket. Now, another two year later... here we go AGAIN!!! Same fridge, same issue. But, due to the pandemic, we tried to lower our expenses, and recently cancelled the home warranty. So, again on the phone with SEARS trying to see if there was anything that could be done (like maybe there was a recall on this model). Now some may say Bad luck, but I say CHEAP QUALITY... Do not buy LG or Sears products!! BUYER BEWARE!!

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

LG microwave was part of the kitchen appliances in the home we bought last year. It appeared to be fairly new. Within 6 months the door frame cracked then the handle broke off. Its noisy when it runs and the configuration of the buttons and functions is confusing. Ive never figured out the soften button. Glad we didnt actually purchase it ourselves but will now have to replace it.

I am writing this for LG refrigerator. Their after sales service is worst. Pls think before buying this product..Their service center are not responsible for anything...Worst experience...Will never buy LG product.

This is the worst machine ever. They are now selling a 2 year old machine at local flea markets to see if a sucker will buy it. True Balance means it will never truly balance and will not wash one load of clothing without it taking you hours. This machine might work on cement and only cement because if it is on a wood flooring it will not work.I have found that if I load clothes, it keeps trying to sense the clothing, then I shut it off, restart and let it go. I can get half a cycle done until it spins then is off balance again. Then you shut it off, turn it back on to spin. Shut it off, then restart with rinse and spin... You can sometimes get it to work. The worst design ever for this high priced piece of junk.LG is not a company I will ever purchase from again. Do not buy this machine and do not take this machine if it is given to you for free. All other comments are true. It will not wash clothes. It just spins around and uses endless amounts of water to balance. Hours upon hours for 1 small load. If you have this machine do what I listed above. Have the exact same type of clothing, start a cycle, let it get it wet, when it gives you the error message shut it off, restart when clothes are wet, then when it does the IE shut it off, restart on spin, then restart on rinse/spin. You can get one load done if you are lucky.LG is a horrible company. My LG phone failed after a year, the Washer has never worked... and other items. No more LG. Life is not Good with LG. Life stinks with LG and you pay the price. We paid over $900.00 for this washer and it never worked right. We are seasonal so by the time we returned the warranty is up and they cant find the extended warranty in Lowes system. Go figure. The call center was also a joke. Not in the USA and they tell you you are out of luck. Stay away from LG.