I bought 2!!!! stacked washer and dryers. It came with no parts to change it from shipping to useable! I have been waiting weeks and weeks for LG to send me the parts. My machines are just sitting here. The co. I bought it from and LG are blaming each other and no one will just send the parts. The LG book says DO NOT USE if you dont have these parts. But they wont send them or pick them up and let me get a set that has the parts. I have been on hold with customer service of LG for 2+ hours 3 times and they say they will send them and then dont! This is the biggest joke. I am stuck with two machines that dont work. NEVER PURCHASE LG unless you are good with a product that just sits there because once you pay not their issue.

We purchased an LG washer new from Home Depot on August 27, 2012. We purchased a 5 year warranty from Home Depot at that same time. Today we noticed stains on some clothes, and discovered significant rusting from the metal under the bleach dispenser (which we never even use). I called the Home Depot warranty company and they said that rust was not covered!! I then contacted LG and they said rust was not covered but they might be able to do something. However, when they learned I had purchased a warranty from home depot they said they could do nothing. Meanwhile, there are numerous other complaints about this LG rust issue, including on their website from other consumers. We are now out of luck on a $1200 Washer. We did everything we were supposed to do. This is a product liability issue, and a warranty scam on several levels. LG is negligent. The Home Depot warranty is negligent as our less than 2 year old machine now ruins clothes and should be replaced or repaired. Please help us.

This washer has many problems. The timer gets stuck. It will say it has 30 minutes until finished, but 20 minutes later, it still says it has 30 minutes to go. It does not get clothes clean. Clothes get tangled in a ball, then the machine gets unbalanced. But, worst of all, I have had many things ruined - they come out with what looks like bleach spots and I dont use bleach. I dont know what causes that problem. I wish I had never bought this machine.

I have a 2-year-old LG Dryer. Not long after I bought it, it started catching clothing articles on the dryer filter at the front of the door. My clothes are getting ruined. The dryer will twist all the clothes together and the piece of clothing that gets caught, will stretch out or rip. I have already replaced a filter that cost $30, thinking it was a defective filter (not warranted). I know LG is aware of the problem, because when I called the manufacturer, the salesman admitted that people were having that problem. I want a refund. I will have to buy a new dryer. By the way, one of the bars inside the drum fell off. Now, I will have to call a repair man, stay at home all day to wait for him to come look at it, order a part and then when it comes in, I will have to stay home all day to wait for him to come back and fix it. I am so sick of spending my energy on this dryer.

LG DLE5977SM dryer built to last 5 years or less. Like most people with stainless steel LG dryers, the drum cracked near the front of the weld seam. It is not thumping and scraping on every turn. This is a chronic problem that LG should address. That is why they have a 5 year warranty on their drums for both the dryers and washers...they dont expect them to last more than 5 years. Im going back to german built appliances. Thanks LG, youve just lost another customer who will never buy LG again.!!

Bought a set of LG products and Never AGAIN!!! I bought them both and about six months later, the washer literally burst open... from the inside out. The top portion with the lid and button flew off the machine and came back down crooked. It was a top loader. The top of the drum was facing the back of the machine. They came and replaced which took a month. One year later the new machine just stopped working while the tub was full of water. We put that one aside, thank god we planned ahead, and bought a second-hand washer and dryer. We have been using the old one since. Not worth fixing the stupid thing, now the dryer has been acting up for a year... It runs for two seconds and stops but while it stops spinning its counting down. I called LG and they stated that it was due to the coldness of my basement... It is pointless to fix these POSs. Big costs, cheap parts and worthless customer service, we will never give this company one red cent!!!

Ive the top of the line refrigerator from LG. Which was purchased about 4/yrs now. Recently, the unit broken down and I called LGs customer service. The problems was not resolve immediately. The unit was downed on July 29, 2019. The next immediate will be on Aug. 7, 2017. All the foods, milk, med. for mom and kids all went bad. LG model: LSC22991ST/01.

I bought an LG W2101HW and a matching dyer in February 2010. First, the washer ran great with no problems, and then July 2012, error code comes up for heating element. Warranty is out. I find that only two repair companies will even touch them - out of fifty or more repair places. Here comes the great part - it needs diagnosis to determine the cause of the problem that the machine tells you with the code. They wont to charge you, but then if it is stacked, you have to help them unstack it. Great when you’re disabled then find out you dont need to after all! So you call them and they tell you it will take a week to ten days. He comes out and reads the same code. That will be $79.00. When we fix it, it will be fifty more plus part, which is fifty dollars. We have to order the part and that will take five days. They come back more than week later. We got the wrong part and needed to order new one. A week goes by and no one calls. I give them another four days and no one calls (forgot about you). They will come the next week. They only go by zip code, so it’s always a Thursday. Repairman brings part and installs part (no unstacking), I pay the money, and everything is fine. Two weeks later, it’s the same thing again. I called repair and no one ever called back. More than a month later, still no call. I bought a new washer and dryer (GE). I will never ever have an LG. Nothing, the company does nothing for you when called, only a stupid email, so sorry. What a joke. Never buy LG washer or dyer; you will be sorry. I paid over $1,600 for both.

Two years ago I purchased all new LG appliances for my kitchen. The microwave and oven work properly. However the dishwasher and refrigerator are pieces of junk. I upgraded my dishwasher to the Inverter Direct Drive. After trying different loading methods and different brands of D/W soap, the only way my dishes get truly cleaned, is if I use the power scrub setting. This setting runs for 2:45!!!My refrigerator LG model LFX31925ST/02 is even worse!! Every so often it makes loud vibrating sounds (which I have recorded), some banging which results in a chunk of ice that falls out of the bottom. The freezer is on the bottom and has 3 drawers. The top drawer does not maintain freezing temperatures, resulting in defrosted food that has to be thrown out. When I contacted LG Repair service (I paid for extra warranty) I was told that I am not covered for a repair visit, unless the refrigerator acts up in their presence. I advised them that I have photos and videos to prove its poor performance, however that is not sufficient! I called the retail store where I purchased it. After several calls, the store manager called me and apologized because LG would not even cooperate with him!

Updated on 07/26/2019: If you look at all the negative reviews youll see that LG has not closed any of the complaints. They all are listed as resolution in process including mine. After my refrigerator died for the second year in a row I wrote my first review here but since LG wont respond I have to write another review in order to finalize my original review.Heres the latest on my refrigerator. The company that I purchased it from (ABT Glenview IL.) came out first thing in the morning and replaced the freezer fan and main circuit board. The unit worked for a while but during the evening the freezer was not cooling and the unit temperatures started to climb. I monitored the temperatures and called the service manager (Ryan) at ABT back and we ran through some things to see what was happening. I unplugged the unit and after a few minutes plugged it back in. The freezer fans kicked back on and the unit started to cool. A few hours later I checked it again and the freezer temperature started rising again. At this point I once again removed everything from the unit and put it in the loaner unit they gave me in.I called the next day and spoke with Ryan about what happened and he scheduled to have another service technician come out the next day to look at the unit. When the technician came out the first thing he said was the freezer fan was not running and had no explanation why. He unplugged the unit and they plugged it back in and the fan started to work but he could not say how long it would last. I spoke with Ryan later that evening and fortunately ABT is a reputable company and they offered to buy back my unit. We talked about all the costs involved and what could be done on the new unit pricing. The next day I went to ABT and purchased (at no cost) a new GE unit similar to the one I had and it was delivered yesterday 7-15-2019. They took back the LG unit and from what I was told it was sent to the scrap yard.I have to say that at least ABT stood up to their end but I can not say the same for LG. When I called LG about the unit I was told someone could be out here to look at it July 20th. While I was going through all this with ABT, I received a call from a woman (through a company the LG had gave my information to) who could barely speak English wanting to know if I wanted a service call. I cant tell you the name of the company because I couldnt understand what she was saying. I told her that the unit was being replaced and I would not need a service call.Hopefully I will have better luck with my new unit and can put this mess behind me. As for LG products I have to say I am extremely disappointed at how this turned out. This unit cost $1800.00 and should have lasted a long time not a few years! Here is the unit information for your records. LFXS24623S S/N 505MRZLMQ173 purchased 7-6-2015.Today 7-26-2019 I received a call from LG asking how the repair was working on my refrigerator. I told the person that the unit was in the scrap yard and was not being repaired. I dont think she really understood what I said and wanted to know if I was happy with the unit. I again told her that the LG piece of junk was in the garbage because it couldnt be repaired. She asked if I purchased a new LG unit and after I stopped laughing I told her I would never buy anything from LG again. She said she was sorry for all my trouble and if I needed any more help I could contact LG. I again told her that I will never buy another LG product and personally I feel all their appliance are junk. SO LG WHY HAVENT YOU REPLIED TO MY ORIGINAL REVIEW. I sent you the message you requested on July 17 2019 but yet to hear back from you!!!!Original review: I have an LG LFXS24623S 24Cuft French door refrigerator that was purchased in July 2015 and this is now the second year in a row where it has died. Last year August 2018 the unit needed a complete seal system repair which took two visits to complete and now less than a year later July 2019 the unit is dead again and needs a new freezer fan and main circuit board.Luckily I purchased an extended warranty when I purchased the unit so this years repairs are covered but now Im going into year 5 and will have to purchase another warranty to cover what will inevitably be another repair next summer. This year I lost over $300.00 in meat and other frozen items but my warranty from the store will only cover $200.00 of it, so now Im out $100 plus the trouble of having to deal with the mess of melted ice cream in the freezer. Anyone thinking of purchasing an LG product should be made aware to find another brand to purchase! Read the reviews people their products do not last and they even know about it but still are producing garbage and selling it.

I purchased the LG 6.3 cu ft self clean oven in black stainless. 12 months in (even though I baby it and am very careful) the paint is chipping off. Now 1 month later the fan motor growls every time I use the oven. I called LG and asked if they would cover the repair simply because it is so very recently out of warranty. No. No chance. $125 to have a technician assess it and then whatever the parts and labor are to repair it. If the product is only designed to last 13 months perhaps it should be cheaper than $1100. I have used it approximately 300 times for about an hour max each time. So 300 hours of use should be all you should expect.

We purchased a LG front load dryer (DLGX2651W) two years ago at Best Buy. Within the first year of owning the dryer the motor began making loud clanging noises and we had to have it replaced (professional repair by a serviceman sent by LG). Now it appears the replacement motor has gone out as the dryer will turn on but wont blow air or turn the drum. The Smart Diagnostics have not been helpful at all as they say the dryer is fine. We contacted LG and they denied our warranty claim, stating that we had to call in the same issue three time in order to get coverage. We are most displeased that this dryer has broken twice in the short time that we have owned it and are very upset at the prospect of having to pay for yet another repair on a dryer that is only two years old. This is not the level of quality or customer service we expect from LG and make me think twice about buying another LG appliance.

Africa is known for power problem. LG microwave works well to solve that problem. Even with a very low voltage. Its still give higher power output efficiency. Its takes very small time, easy to operate and it works automatically. This have been our Messiah. Best than all. Really appreciate the world of LG.

Its a great refrigerator. The only actual problem is with the French doors... they never seal shut and the door alarm doesnt go off to let you know. You have to make sure you push on them to make sure they are closed. The other problem is that the plastic on the inside cracks easily. Other than that I love it.

LG Tromm--I have spent hours on several occasions looking on the Web to find a solution to the stinky problem this washer emanates. It is horrible! I have done everything you are supposed to do plus more. I actually dry the whole tub and gasket after each wash and the smell is still horrible. LG needs to stand by the many consumers that trusted their product and fix the problem at their cost at the very least for all our pain and suffering! It makes me sick to think that they have been allowed to turn their backs and not worry about the consequences.

My husband purchased an LG front load washer dryer set about a year ago. The washer has been fine so far but the dryer has been a nightmare. Theres the usual problem of the lint trap sticking up so it grabs your strappy things and rips them apart. I cant put any camisoles, bras, etc in the washer. Also I washed a load of all my summer skirts this spring and my daughter didnt know the dryer is hell bent on destroying everything I love and put the whole load in it. Needless to say I lost every last one of them. They came out in a twisted torn up knot with drawstrings ripped off and holes in all the light material. Not one was salvageable.Theres another major design flaw with the lint filter though and thats had the holes in it are too big. Theyre the perfect size for catching big zippers and things and ripping them off. My husband and I both wear Carhartt coveralls in the winter and have multiple pairs. The latch on the front of the coveralls gets caught in the lint filter and ripped off. The zipper on BOTH my Carhartt coats has been destroyed and I have one pair of coveralls left that havent been in that dryer. 4 coveralls, 2 coats, multiple bras, camisoles, nightgowns, skirts, all ruined.Every time I load that dryer from hell I feel compelled to stand and watch the entire time with one finger on the pause button and one hand on the door to try and catch it when it starts to eat my clothes. Sometimes I can catch it, other times its too fast for me. I literally stood there and watched it devour my favorite and newest pair of overalls before I could get the door open. I have a thousand dollar dryer that Im afraid to use and a clothes line in my laundry room. This was a huge mistake, Ill never buy lg anything ever again.

LG came through by covering the repair of the faulty linear compressor and PC board. Although its only been 1 day since the repair, the fridge is cooling again. Were still out the lost food and in the interim had to buy a small fridge to salvage some items and for our basics while we waited.

My dryer is 3 months old and has never worked. I have a backup of 8 giant garbage bags of dirty clothes because the drying takes so long. (The 4 yr old washer is fine.) The LG repairman says maybe its the venting but the venting man (when one can be found) says the venting is clear and correctly installed. I have spent days on the phone seeking service!I can only run the dryer on its timer, or else it will quit in about 4 minutes. When on its timer, every 20 minutes I have to open its front door, let out humidity, have an extra washcloth to wipe out moisture and lint from around the front door. This seems to show me that the interior is not designed to let moist air out. Heat goes out the vent but not moisture and lint. Current laundry is still damp after 3 such 20 minute cycles. Because of its recent cost I cannot afford to replace it. You should not have to experience this. Whatever happened to LG?

I purchased LG washer June 2015. After the first couple of washes the detergent dispenser would be filled with water some of the time. Now it happens after every wash. I have to pull out the dispenser every time to dump the water. I called customer service yesterday. I was told to try powder detergent. I was also told that it was normal for water to be in the dispenser. No. Its not normal as it didnt do it the first couple of washes.

On 9-27-19 I went to Lowes and bought what I thought would be a good washing machine. Less then 4 months later I get a E-6 code, Clutch error... (Mechanical failure). It said to unplug the washer and call service. It took 7 days for serviceman to show up. The first thing he said was Oh, thats a typical problem and we need to order the part. 2 weeks later he shows up with the part and installs it. NOW...2 days later, what do I get? E-6 AGAIN!!! When it starts the spin cycle it starts growling.The machine is nothing but junk! It comes with a 10 year warranty and didnt last 4 months? I went to Lowes again this morning (1-20-20) and talked to the store manager and he said I had to have 3 service calls before LG will do anything about it. He claims he will look into it and will get back to me later today. Now its hell to have a brand new LG machine that 3 out of 4 months you cant use. I read the review from CR and thats the reason I bought it. Looks like the review was wrong! I learned my lesson on buying and LG product!

LG High Efficiency Front load Dryer - I read through the complaints and have the same problem as many others. The only difference is my issue didnt happen right away. Ive had it a few years and recently it started making loud noises. I do OK with simple home repair so I opened the unit and found that the barrel was warped from a huge crack in the back seam that I couldnt see from the inside. Also over the agitators inside machine will start to develop a gap inside the barrel causing cloths to get stuck and twisted up ruining them. They also will trap change and other small items inside the agitators then make that noise as well. Why we cant have the old american made products again? Miss that.

When we bought this dryer we were told itll last at least 10 years ~ it died today and its only been a little over 6 years. When we were forced to purchase a new LG washer 5 years ago because the stackable unit that LG makes will only support LG products, we were told by the LG repairman who had to come out twice to fix the brand new washer, told us that in reality the dryer would probably only last about 7 years and the new washer about 5 years because thats the way theyre designed. The dryer didnt even last the 7 years. Absolute expensive garbage and I will NEVER buy another LG product! Its costing us $425-$450 to have it repaired today, but its better than throwing away another $2000 on another set of useless, cheap-made crap by LG.

Just purchased an LG Model LFX31925ST French Door refrigerator 12/4/14. Connected the unit on 12/6, set freezer temp to recommended -4 and lo and behold, the freezer wouldnt freeze. Decreased the temp to -6 and it still wouldnt freeze. Frozen food transferred from the old Amana unit, which was freezing quite nicely by the way, all thawed and had to be transferred to the even older 23 year-old Whirlpool unit we keep in the garage! Called LG service on 12/7, they conducted the (Not-so) Smart Diagnostics and said that the unit was functioning properly, NOT! Completed reset of the system, was told to wait 4-6 hours and call back. Well, we waited seven hours and if anything, the freezer got warmer! Technician is due to arrive 12/9 to repair the unit. Is this how all LG refrigerator units behave? Think well go back to the tried and true Whirlpool appliances. At least we know they actually work. At this point, Lifes Not-so Good!

What a disappointment!! A few years back my husband and I purchased new LG appliances for the kitchen and also a washer and dryer - all LG products. Paid a PREMIUM price - all the bells and whistles. From day one there has been nothing but headaches with every item we purchased. From the interior finish in the oven flaking (LG and Home Depot would do NOTHING to help us. We had to purchase new range!!), to the microwave falling apart, the drying faulting out and now this horrible washing machine!! Between the mold this machine creates (yes, I leave everything open and wipe it down after each load), not always working correctly (gets confused...) now the drain motor needs to be replaced which has been estimated at $300 parts and labor!!! This is ridiculous!!! What a piece of junk and SHAME on LG and HOME DEPOT for not producing/selling reputable products and standing behind those products!! As you all know, these items are not cheap!

My refrigerator is 6 months old. The Ice Maker at 2 months old started to produce metal/oil tasting ice. I called to have the unit looked at and they sent out a tech that agreed the ice was tasting like metal. He suggested replacing the water filter and I did. It solved nothing. I cleaned out the ice bin... solved nothing. Added baking soda as suggested by tech support... it solved nothing. Made sure food in the freezer was sealed in zip locks as suggested... it solved nothing. Water coming from the dispenser tastes fine, so obviously, somewhere in the Ice Maker unit, its getting tainted.Basically, after 6 months (still under warranty) they refuse to send anyone to fix the stupid thing unless I agree to pay for the tech out of my own pocket because he found nothing wrong with the fridge despite he agreed the ice tastes like metal. I should have sent the entire unit back when I had it the first week and had to call for service... that issue was someone at the factory didnt plug in the compressor power cable. Horrible customer service, useless tech support, and terrible warranty policy. 6-month-old fridge with an Ice Maker I cant even use. Never will I purchase an LG product again.

Brand new $2500 French door refrigerator not cooling or making ice out of the box. LG “support“ made me test it different things for 2 days straight. Just long enough to be past the 2 day return policy at Home Depot. Lost hundreds of dollars in meats and seafood in my freezer. Turns out the main PCB board which is the brains of the refrigerator is defective. I demanded a new refrigerator and have been given the run around from LG for the past week, not to mention rudely spoken to and hung up on several times. Home Depot does not stand behind the product forcing a replacement. Terrible experience with both companies. I have a non working refrigerator and no answers to this day. Buyers beware! Go with Whirlpool from a private appliance store that knows the product.

Bought a $2000.00 refrigerator in 2014, three repairmen came out to look at it and said it is a leak in the cabinet and cant be fixed. They said to call LG and tell them its a lemon. Its been almost 3 weeks and a lot of money for repairmen, loss of food, no fridge and still no satisfaction from LG. They keep pushing me around from one person to another. Even though these were authorized repairmen from them, they tell me to call someone else and I have to pay labor again. My repairmen said this happens a lot to LG fridges and LG knows it. This company is making inferior products, scamming consumers and making more money on repairs. If anyone has any ideas for my situation, please help me. LG never has called me once with so much as an apology. I want this FIXED! For any new consumers looking for an appliance...dont buy LG.

Once per week, sometime after every wash, I had to empty the drain hose. Otherwise the floor got flooded. Machine leaked from the dispenser cups. Sometimes the washer walked on its pedestal. Also, dryer just didnt dry on a full load. Had repairmen in from the first month I owned the appliances.

Purchased this LG refrigerator 3 years ago and now it appears that the compressor has failed. Called LG, Nick said they would send a technician but the tech did not show up on the scheduled time. Called LG and they said the address is apparently wrong. They cant reach their own techs at all? Said, they would call me by the end of the day to see if the tech ever showed. Compressor fail at 3 years seems to be the breakdown date is what I am seeing via other complaints. Food is getting tossed out and looks like the repair may cost be as much as the refrigerator.

I bought an LG gas stove a year ago and a microwave as well. What a piece of junk the stove is! It does not heat up fast. It takes 20 min to come to 350 and it does not even heat up right. I am always burning food which never happened unless it was my fault. It has 2 temps burnt or raw! I do use it a lot but that is no excuse. The blue interior has a haze on it I cant get rid of, I have tried everything under the sun. If there was a way to get my money back or fixed the interior I would but Google is no help. Now the microwave, it went out 6 months ago I called them it took another 3 months for them to get someone to come out and we live in Northern VA not a rural area then another 3 months to get someone out to fix it. We hardly ever use it (the microwave) and to have the control board go out at 6 months is crazy. I got the extended and its acting up again! I dont think I can ever buy an LG product again. If I had the money I would junk the stove and get something else. But I dont. I somehow doubt LG even cares. Neither one was cheap.

We bought our LG front load model WM2487HRM in 2008 and about 6 months after, it started shaking so bad that our whole house would shake. My husband put some vibration pads under the feet and these seem to help for a long time. However, the mold and regular cleaning has been terrible. In the last year, we have been using only the low spin with only using light loads. This seems to elevate the washer moving a foot, however, it now moves about a foot with all three. The low spin, only putting in half load or less with the pads under the feet as well. There are other problems too. The washer will leak from the front. The washer will sometimes not get the soap into the drum. We have tried all of these options because the set cost $3,200.00, which is ridiculous considering our problems. It will cost $800.00 to $1,200.00 to fix and at this point, we will wait and buy another. But not the same brand.

I purchased a new LG Microwave Nov, 2018. It stopped heating during the coronavirus. I went to LG who said they might be able to help, but nobody ever called or emailed. They said unplug it and plug it back in thru Facebook. I called their recommended service provider and they said it would be cheaper to just get a new one. I waited a couple of weeks, and still havent heard so we had to go buy a brand new microwave. DO NOT BUY LG. All they had to do was fix it or refund me. This is absolutely the worst time to go without a microwave and have terrible service on top of it.

Unfortunately we have the exact complaints as everyone else!! Do NOT buy LG products! They do not last and even worse is the customer service. We have been trying to get our refrigerator fixed for a month and a half. 3 times they’ve sent out a technician and 2 of those three times they cancelled the appointment the day of. Spent an hour on the phone with customer service just to be mocked by a representative (John **) when I expressed frustration that our refrigerator went out after only 3 years....Oh wow, really, 3 years, hmmmm very sarcastically!

I love that it is a smart fridge. It makes ice and always stays cold. I dont have to worry about getting another one any time soon. I love it, its great for me and my family. There is no other like it. Nothing I wouldnt change anything as it is perfect the way that it is. I always tell my family and friends about this brand so hopefully they will get them one and enjoy as much as I do. It was the best fridge that they had in the store and it also matches the style that I have in my house. I wouldnt want to miss out on getting it before someone else does. Its awesome.

After less than 3 yrs. the Sears Kenmore Elite died and we lost over $400.00 in food. It took 6 weeks to even get a repair man to service it with new parts from LG. 3 days later it died again now it is taking another 2 weeks to have someone look at it again. Life is not good. I will never buy another product that is made by LG. I had to buy another fridge while this one is in my kitchen taking up space.

I was quite happy with my LG electric (glass-top, stainless steel) range until, this weekend, the oven simply stopped working. That means no broiler, no oven, no self-cleaning. Based on my description to our authorized LG repair outfit in my city, Im told its going to cost $195 ($220 with taxes) + $120 for the repair ($138 with taxes). Thats $358 total!! After spending well over $1000 only 3 years ago for this appliance, Im infuriated.I called another company in town that repairs LGs and they said that people are lucky if they last 5 years, and that most of the time, within 2 years there are issues. She actually said that their company recommends that people keep their old ranges as long as they can. I was flabbergasted. I cant afford a new range right now so Im going to get this thing repaired, but believe me, I will never buy an LG product again. I just hope the LG dishwasher and fridge I bought will last a longer. No customer loyalty here, thats for sure.

DO NOT BUY AN LG REFRIGERATOR! I bought a Kenmore 71312, French doors, bottom freezer. Delivered Dec. 2018. Stopped cooling Feb. 1, 2021. 2 years 2 mos. ANOTHER DEFECTIVE LINEAR COMPRESSOR! LG just settled a huge class action lawsuit 1.6 mllion victims. Bentley v LG Electronics, Theres a Facebook page, thousands of posts, “LG Refrigerators – Life is NOT GOOD. Read the class action lawsuit. It will tell you everything you need to know. BENTLEY v. LG ELECTRONICS U.S.A., INC. (2:19-cv-13554). **.

Man I wish we would have paid for new racks for our old KitchenAid. My blood pressure rises every time, every time I load up this crappy LG dishwasher. The tines are badly located, what is with the big area on the lower rack that had no tines? Because of the rack/tine design, we get about 20% less dishes in this thing. Then it runs forever but that is part of all new dishwashers. I like how sites say to run the water first so the water is hot. Yep KitchenAid heated the water much better. It had a heating element on the bottom that dried the dishes. KitchenAid had a filter on the bottom that was easily removable. The spray arms on the LG are so flimsy. I wonder if they will last 2 years. Errr!!!

This WT5075CW washer is completely useless. I am going to have to replace it, and I have only had it a little over a year, but I cant take it anymore. It gets unbalanced on the spin cycle for no apparent reason. I only was like weight and size clothes together. I rearrange the clothes when it gets unbalanced and then restart. It starts filling with water again and stops unbalanced again. I try the Spin Only cycle. Same thing. I was the same loads every week and it is completely random as to which load will have this problem. Last week, it was the delicates – how can they cause an unbalance???!!! I am left with an entire load of sopping wet clothes that I have to drain over the top of the washer, hang out on the patio until the dripping stops and then dry in the dryer for over an hour. I called my BrandsMart extended warranty repair team out and they said that is how the washer was designed and charged me $60.

This started with my ice maker quitting. After two weeks of messing with that, I find out that the freezer was not working after me and a friend got sick. This needs a major recall. This is terrible. Im going to sue the crap out of them and Lowes. Everyone knows this refrigerator sucks. Why is Lowes still selling it!?

I ordered a lg dish washer on 12/28/14 and it was delivered on 12/29/14. The installer tried to make it work after several hours and it simply would not work due to something I am not sure what, but the installer said it was defective.

I purchased the Wt1101cw washer almost two years ago. This could be a great machine if it didnt show UE-uneven-all the time. It takes forever to finish a wash! It doesnt matter if you are doing a small wash or a larger one. I feel that the agitator, located in the bottom of the drum is a poor design and thats why it is uneven. I have had that agitator replaced three weeks ago and now I am having the same symptoms. Repairman returning Monday. When you try to purchase the part it is out of stock-this tells me that I am the not the only one with the problem. There is even a You-Tube video showing how to repair it!! I spent a lot of money on this because of the LG name-they said it has to break four times before they will consider doing something. I have read multiple times in multiple places that people are saying the same things. I really think that this machine is defective. Thanks for listening!

I purchased the set of washer and dryer last year from Sears but I have been regret to change my old Whirlpool set that I had it over 15 years. I only decided to change them because of water consuming. Other than this both were working perfect. I have two football player teens at home and I have to do laundry almost every day but most of the time the clothes are coming out smelly and I have to rewash them and using more electricity and water. I wish I could have my old one again.

I purchased my LG top loader from Home Depot in 2014. Its been a nightmare. Laundry has become horrible. The load is never balanced. It fills and drains all day trying to balance itself. Even with my help its not happy. I cant imagine what balance it expects. I hate it!! Ive called with no help and live in an area where there is no service available. I will never buy LG or believe what I read in consumer reports. It was the top recommend. After reading the reviews, I see its not just me. Why do companies think its ok to take peoples hard earned money for crap that doesnt work like it should?

Thought LG would be a superior product and good warranty. 2 yrs and the compressor is out. Told by tech guy that it is a thing with LG and they have only last about 2 yrs and will have to replace again. We have scheduled service and have been canceled 3 times. Going on 3 weeks without a fridge. Had to throw out food. Have missed 3 days of work. The people on the phone have no idea what they are doing and transfer you around and have to tell your problem again and again to each person. They say what you want to hear to get you off phone but then do not follow through. Again supposed to be here today and got a call that they are overbooked and rescheduled AGAIN. Do not be fooled by this company. Do not buy LG appliances. Their warranty is for crap and you will wait and wait and have to call a dozen times.

I bought this refrigerator in September, 2020. My wife and I noticed that the water and ice it dispensed tasted bad and metallic. The cooler and freezer worked very well but our friends confirmed the bad tasting water and ice. We never had this problem with our old GE refrigerator which lasted 22 years. Four visits by LG technicians failed to solve this problem. I wrote several letters both to LG and Home Depot. Finally, we were contacted by Home Depot who offered either a replacement or a refund. Having lost faith in LG products I elected to take the refund and have ordered a GE refrigerator.

My husband purchased a LG refrigerator a year and half ago and the compressor is already out. We purchased the extended warranty plan. A technician came out and identified the problem as the compressor. Two weeks later it has not been repaired. The first time the parts were not in. No one call to let us know that no one would show up so we sat for 2 hours waiting for the technician. The second time someone called and cancelled. I am waiting for a third appointment. They have a food replacement form that the technician is supposed to give you once the repair is complete. So I have not been reimbursed for the lost food or the numerous restaurant meals I have purchased since I do not have a refrigerator. This feels like a scam to me.

We bought the LG refrigerator model LMXS27626S/00 in June 2015. We have had nothing but issues since then. The compressor has been replaced twice, lost hundreds of dollars on food we have to keep a small fridge for backup because we can trust this dollar water. And now again its not cooling. Waiting for repair man now.

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

We bought model LFX31925SB/00 in 2012. Within a few weeks it started making loud sounds and by the second month, it died the first time. LG sent a repair guy and he reset it and it was fine. After about four week, it died again. This time he came back and had to replace the motherboard. I had made a couple weeks worth of meals, because I was having a baby. We came home from the hospital and the refrigerator was dead and the kitchen was FLOODED!! We lost all of our food AND had a damaged floor. I had to deal with the LG customer service, which was a waste of time. They did absolutely nothing. Then I had to call hhgregg and deal with their customer service. Im not sure which one is worse.We ended up getting a repair man ourselves, who had to replace the motherboard three times. What we thought was a good investment has ended up costing us probably five times more than what we spent buying it, counting what we lost when it died. We wouldve been better off buying the most expensive, top of the line refrigerators out there. At least then we would have something that would be worth the money we spent.

I researched and researched before I bought my LG Cabinet Depth French Door with drawer freezer in black stainless. It is beautiful, efficient, very large inside and works great!

This was my first appliance purchase after the machine that came with my first home broke down unexpectedly. For several months I started researching washing machine features in multiple ways and LG kept showing up. The price, features and dependability of this appliance has earned my vote.

LG makes it difficult for repairmen to buy parts. This forces you to use their customer service. I understand the rationale in this, it can help the company ensure the machine gets fixed by an LG approved repairman. Having said this, the LG customer service is based in the Philippines. I dont blame the workers there who are trying their best, however, their training and product knowledge is so limited they are unable to think rationally about a course of action for my problem. I cant prove this, but it seemed that my calls with questions about my LG washer-dryer (which broke 5 times in 2 years) prompted the service centre to consult a script instead of thinking and answering. I wondered this because their answers did not address my question. Based on the other reviews Ive read, this will be my first and last purchase of any LG product. It seems they are designed to be attractively cheap, but break easily, then have poor service to correct the problems. I will never endorse this company to any colleagues.

I purchased a top loading LG washing machine three years ago and I absolutely hate it!!! It takes forever to wash and the clothes dont smell clean! The machine itself stinks and It is so bad I have to use air fresheners in my laundry room. I tried the tub cleaning liquid (whoever thought you would have to clean a washing machine!) and bleach several times and only on the day I do this does it not smell. By the next day the smell is back! Dont buy this washing machine! I am so sorry I purchased it and I am ready to bust it up with a hammer so I can get a new one (never LG again!). Paid a lot of money for it too!

We purchased our LG side-by-side refrigerator four years ago. From the start, we had problems with the ice maker auger freezing solid. We had the ice maker or some components of it replaced twice, under warranty, but not without several bumbled service visits - wrong parts, wrong initial diagnosis, etc. Now the freezer door seal has lost its suction. I see from todays research, this is not uncommon. We should have done more research, but we were desperate, since our old fridge had just died so we bought what was immediately available. Dont make the same mistake!

LG washer dryer. Wow what a piece of crap!!! I clean the lint tray every time I dry and there was a huge noise and discovered the lint tray in the dryer all twisted and broken. What the h... what a piece of crap!!! And my energy bills have gone up!!! Dont buy this crap!!

I came home and smelled smoke, after a search finally found out why. Opened refrigerator to find the interior lights had not gone off when doors closed and melted the cover which was laying on food. Above the lights it is charred which was causing smoke. I am a state certified Fire Safety Inspector. How can this not be a fire hazard? All the reports I have read LG gives a generic explanation. Which is, our products are all tested and passed UL testing. Ive been a firefighter for over 30 years. If its smoking 100% chance its burning soon unless suppressed. LG model # LFX25960ST

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

Loved the size and look of this double door bottom freezer, made a little noise from time to time after 6 months in the freezer section, no big deal, very occasional... One morning 18 months after purchase while trying to make lunches and manage the usual morning routines of all work of families with kids, found all food soft or going soft in freezer!! Food in fridge was cool but not usual cold. Temp readings still said 0 for freezer and 37 for fridge... I called dealer who sold it to us, of course, Not his problem. Called LG who initially insisted I had a smart diagnosis feature which I did not, another 20 min wasted, finally a repairman comes over. Spends 10 min and tells us it will be almost $400 to fix for a new fan and compressor???? What??? I just bought this thing!! LG, you must be kidding me... not buying into your company anymore. Like EVER.

Purchased the 7.3 cu. ft. Electric Double Oven Range with ProBake Convection (LDE4415ST), EasyClean and Infrared Heating System on 9/17/2016. I love the double oven. I notice the knobs do turn on the burner very easily. My biggest issue is the printed numbers on the knobs have worn off 3 times so far. I have only used the Weiman stove top cleaner and sometimes Windex to clean the top. I have replaced the knobs 3 times because I can no longer see the numbers. My current set is starting to go, not sure what if anything can be done, getting tired of replacing knobs! There is also a white residue on the burner, seems like its inside the glass though.

LG here you go. I will give credit where credit is due. I have owned an LG washer and dryer front loader for 11 years now. No repair issues as of yet. Only one complaint is the dryer lint filter. I do agree probably a design flaw. It grabs my clothes and snake rolls them. So I did order a new filter and will see how that fixes the issue. I only have one thing to say to those that are furious about your machines. The technology in the digital control panel is crazy. We are not playing with 3-4 dials with resistors to control them (very reliable). If you want to use 50 gallons of water to wash your clothes then buy a basic top loader. By the way enjoy spending 3 times as long doing it. I have the 4.5 cu. ft. washer and enjoy the fact I can wash 15 large towels in it at one shot and dry them usually in 1 auto setting on the dryer. Lastly you can only heat up and cool off a dryer element so many times before it craps out. Like a hair dryer. Most people are angry when writing their review, and some I may understand your frustration. The warranty cant be any more obvious 1 yr parts and labor. Buy an extended warranty if you want more warranty, but they are usually a ripoff. I love my LG and wouldnt swap it for a made in Mexico Whirlpool or Maytag.

Purchase the washer and dryer about 3.5 years ago. The washer is leaking from the bottom, the tub and clothes stink, and the side of the dispenser is all corroded. All issues that everyone is having. This washer is a piece of junk. I am not even going to bother repairing it.

LG LRE6383ST Stove - Do not buy this unit. The oven part has a major design flaw and does not cook food properly. Anything that gets baked is cooked up top and raw in the middle. LG has sent out 2 technicians and both times could not find a problem with the unit but acknowledged that it was not cooking food properly. Obviously a design flaw. We have wasted hundreds of dollars on food. After 3 months of getting the run around including escalating the case at LG and making numerous calls we just decided to give up and purchase something else. This will be our last LG product purchase ever. Horrible customer service. Buyer beware.

This stainless steel dishwasher is only 2 1/2 years old and must be replaced. I have struggled with dirty glasses and dishes the entire time. The washer sweats after cycle finishes and leaves a gritty film and smell. The inside has developed a nasty clouded surface that must be wiped out with each use. The rinse aid helps only a little and I have also used vinegar and CLR to clean it out. Nothing works. A repairman ($75) said the arms were hopeless clogged and recommended buying a new washer. This one cost over $750!!!

As youve all stated, this brand is junk. Not only has my 2006/07 model washer failed twice, it smells (even after clean and running tub clean often) and it leaves streaks on whites. After each white load, I inspect the garment before drying because if you do, it will be permanent. The dryer doesnt dry. You have to run at least the normal cycle and then follow-up with the speed dry cycle to finish it off. This isnt only me. I have 4 friends who have the LG combo (various models, years, configurations) and each has similar complaints. I will never buy anything from LG ever again. Nothing.

Very pleased with the performance of both our LG washer and dryer. Would not purchase the drawer stands because they make the tops of the machines too high for my height (53) and the drawers are too short to stand most containers in.

We have owned a LG French door bottom freezer refrigerator for about 3 years. The following problems occurred: 1. Ice maker failed and had to be replaced. $500.00 for labor and parts. 2. Ice maker cannot make enough for drinks for a dinner party of 4 throughout the evening. 3. Ice maker chute flap door will not close and allows ice to melt and then freeze and clogs chute. 4. Freezer will not drop temperature below 28 degrees. Soft ice cream.Its a good looking large capacity refrigerator but it is not a GOOD WORKING refrigerator.

Purchased this refrigerator (Lfx31925) from Home Depot. Sept 5, 2011. Home Depot talked us into buying extended warranty from them which would kick in after LGs warranty expired. The bottom of the control panel has mold behind it and is separating from fridge. Home Depot says its not covered because its cosmetic. And LG will send out a repair person but we will be charged... Anything we can do?

Well LG you have a lot on your plate right now and thousands of consumers without refrigerators due to your faulty compressor problems. Mine has been out since last Wednesday and LG cannot find anyone to service their product even their LG technicians aren’t available. Living out of 3 coolers and had to buy a box freezer. Now on my way to buy a used refrigerator because not knowing how long this issue is going to take! Was reassured that I would be reimbursed for buying the box freezer, food spoilage and old refrigerator. My case was sent to regional manager and being review while being told I’d be called back in 3 to 5 business days with a resolution to replace or give me my money back if I pass the review and if they cannot find anyone to come out and fix it. I don’t want to ever own another LG product let alone have them come out and replace the compressor with the same faulty issues to have it break down again in which it would. I also have a 1,000 dollar LG dishwasher and 6 months ago the top digital touch board went out! 1 year later! They replaced that and praying it doesn’t go out again.So now playing the waiting game. Don’t buy LG. Appliances will never be made the same way that they were years ago in the 70’s and 80’s to last a lifetime. I have reviewed just about every brand out there and all I find is garbage reviews!! What the hell can you buy that’s reliable anymore!

I purchased an LG microhood and almost immediately, the stove lights melted and burned through the plastic covers. Unfortunately, I didnt report it until after the year warranty was up, but when I did report it, they still wouldnt stand behind their product. I googled the problem and others were having the same problem. Any other appliance manufacturer would have stood behind their product, but not LG. The guy in customer service said I was the only one with this problem. I told him to do an internet search on this and see all the others with the same problem and he laughed at me and hung up. Yes, he actually laughed and hung up saying there was nothing they could do. This is clearly a manufacturers defect, plain and simple. Also, the plastic clip holding the filter in broke while I was changing a filter. Also, I will have to replace the light bulb covers every time they melt through as the plastic is burnt and cracked and can fall into food. The light bulbs blow quickly. Buying this product has been a disaster. I will never buy another LG product again, just based on the way I was treated by customer service alone.

We got an LGLMX25964ST/02 refrigerator 7.5 years ago. Last week water started leaking from the ice dispenser door. Two days after that my wife called to say that all the food in the freezer part had defrosted. When I got home I pulled the fridge away from the wall and checked the fan and compressor, they seemed to be running fine. I called LG and I was told the fridge is out of warranty and diagnostic would be $185 plus parts and labor! I am still trying to figure out what to do, fix the 7 year old one or buy a new one, from what Ive been reading its not going to be an LG. I have a 26 year old Amana refrigerator at my rental still going strong.

They do not stand behind their product. Had issues with the washer the day we installed it. It leaked. Leak has stopped for now. Took over a month to get someone out to look at it. Repair person said they were ordering parts. Have not heard back from him. The washer works for now but what happens when it breaks down again? We have contacted LG several times and have gotten the runaround every time. They will not even give you an email you can reply to. DO NOT BUY LG. The company we purchased the item from has been very helpful. They even contacted LG several times.

My LG washing machines turbo drums sensor is fixed to holding the door of the machine. Since it is in frequent use, the sensor gets damaged and rusted due to frequent water contact. In the last two years, I have changed the sensor twice. This is the biggest fault that your machine has. Because of this, we will not prefer LG machine in the future. Please change the place of fixing the sensor in LG washing machines.

I purchased an expensive LG French door refrigerator. The compressor is guaranteed for 10 years and in just 3 years it has gone out. No authorized repair person in our area so the repair person started the lengthy process of getting authorization to repair my refrigerator and have a compressor sent to him. After more than a week, LG said there was a typo on the authorization and it needed to be started again. Another 3 days and he received an email. He attempts to order the part after waiting on hold for more than 40 minutes. The part is on back order. Refused to say for how long but when I called the parts department myself they said it was at least a month before they even get them in stock to start filling orders.The executive department now says it all starts from the date the order was placed so it is too soon to do anything further. Refuse to put in writing the date the part is expected. They say they arent required to do so. LG has made an inferior compressor, many, many going out, and then have the worst customer service I have ever experienced. I have never had a bigger runaround in all my life. In the meantime, I have no refrigerator, just a huge expensive piece of something in my kitchen.

On Feb.3, 2012, the microwave stopped heating. A complaint was lodged with complaint no. **. A mechanic came on the 4th night and told me some parts were burnt and will be replaced on Monday, Feb. 5, 2012, but he did not turn up. Contacting him, he said parts were not available. I have 5-year warranty. This is the first time it happened. Model no. MH4048GWADRQEIL, serial 013EMKUOO6301. Date of purchase, 26/4/11. AMC end date, 24/4/17 - 5 years. Now what should I do? Extra 5 years warranty was purchased and here I am helpless. Should anybody believe that parts are not available on such a huge company running throughout the country? Request to repair immediately. Thanks.

Our LG French Door fridge/freezer was fine for 6 years, then suddenly quit cooling in both the fridge and freezer compartments. After 3 service visits over 3 months, it is limping along. The first visit replaced the compressor, the second two fixed leaks. We bought a back-up fridge after the first episode of thawed or spoiled food. According to the technician, the linear compressor does not perform well when the exhaust is in a confined space. Model # LFX31925ST / 03.

We purchased an LG refrigerator and dishwasher at the same time. Happy with the refrigerator except for a problem with the freezer temperature. Then it started leaking. Had it about 2 years. Called the company who sent a repairman. The part was covered but over $1000 labor. Got a GE for replacement.

Have this machine x five years. Every year I have to do some type of repair. It has a 10 year warranty but nothing is ever covered by the warranty. This is the biggest fraud in the appliance business. I called LG to repair my machine that is neither washing nor drying, they sent a technician the cost was $300 down payment, never heard from them again. I called again the price was $411, which will cover one year repair minus $100 for coming out... This they insisted must be paid via credit card before they can come. They sent a tech out that was almost 4 weeks ago, no one has returned. I called only to get the runaround. No one will take responsibility. I cannot get any answer, cant get my money back and my machine is still not fixed. Company number (!) is High End Appliance $300. Company (2) General Appliance.LG is a rip-off company they do not stand by they appliance, they are dishonest, they do not honor their warranty, they do not satisfy their customers needs. They need to be shut down and be labeled thieves. 1800 243 0000 and 888 376 6825 and 201 623 8070 these are the contact numbers that have no information in regards to service. High End Appliance **.

We bought our LG French Door (door in door) Bottom Freezer Refrigerator in October of 2014 |Model#LMXS30776S/00| when we built our home (along with an LG dishwasher, stove, microwave and washer and dryer). At $3,999.00, we really hoped it would last without problems. Unfortunately I didnt read any reviews before purchasing ALL LG appliances... what a mistake! On September 18, 2017, I came home from work to find that everything in my refrigerator was barely cool and everything in the freezer had completely melted! My brother-in-law is an electrician and works on appliances so I called him to check it out. After determining that the compressor had gone bad, we called LG to order the part. We spoke to someone who transferred us to tech support. When we requested the part, they said they needed an LG certified technician authorization code and we couldnt order the part because my brother-in-law was not a certified LG repairman. They gave me the numbers of 3 certified technicians that were over 100 miles away because there were none in my area. After calling them to come diagnose the problem so LG would make good on the 10-year compressor warranty, they refused to come out because... and I quote... we dont like to work on LG appliances because they are a pain and good luck finding someone to work on it. Not to mention it wouldve been upwards of $500.00 for them to travel that distance just to verify that it was actually the compressor when we already knew that. So we called LG back and told them we couldnt get an LG repairman to come look at it but that we knew the problem so could we please just order the part. They were extremely rude to both myself and my brother-in-law and would not even let us order the part. So I paid almost $4000.00 for this refrigerator that lasted less than 3 years, and I have no right to access the parts even though the LG service centers in my area will not come to my home and diagnose the problem. We went on Sears Parts Direct and found the compressor for $250.00 thank goodness and my brother-in-law is installing it. I still find it ridiculous that I have to pay out of pocket for a part that is supposedly covered under warranty... but I will gladly pay that just to not have to deal with talking to them on the phone again. If you buy a super expensive LG thinking it will last, think again. And if the fact that the parts are covered under warranty gives you peace of mind and they will make good on the warranties... dont count on it. Moral of the story... dont buy an LG anything. Fingers crossed that my other appliances last longer than this one did.

LGWT1101 - My sister purchased this washer about 8 months ago. Initially, it seemed like a great washing machine. However, I started to notice that my clothes were not clean. There were streaks of detergent on my clothes and it started to, for some reason, rip my clothes. I have changed the settings on the spin cycle thinking this might change things but to no avail. Pants have been ripped, undershirts and most recent a jacket that I paid a lot of money for. What is going on this this washing machine? There is little to no water, and the wash cycles take hours. This is worse than the laundromat! Don’t buy LG, no good. Lifes NOT GOOD LG!

LG LFX21960 - We have had our LG French door water dispensing refrigerator for 5 years and what a waste of money it has been. The ice crisper drawers are cheaply made and fall off their track on a weekly basis. This problem began happening within a year of use. In the last year (so 4 years of use), our interior light bulb malfunctioned and melted its own plastic casing, our ice maker has broken and had to be replaced, and our water line (the one that runs the ice and water of the refrigerator) has sprung 2 separate pinhole leaks. Those leaks have caused water damage to our kitchen floor as well as the wall behind the refrigerator. All of the problems have been fixed at our expense. Not only that, we have had to use the LG service repairman to come out and fix our model. We have not been able to use our own repair service. I will never buy an LG product again!

We purchased new appliances from ABC Warehouse back in December of 2019. We chose LG due to the price and the aesthetics. We purchased a washer, dryer, fridge, two ovens, microwave, stovetop, hood and dishwasher. We were set to move into our home on Feb 7th of 2020. The last week of January we received all appliances except the hood vent and dryer. At this time, ABC said LG rep was not getting back to them and they had no time table on when the other two appliances would be delivered. Since the other appliances have been delivered, we have called 4 times to get some sort of answers and each time they either redirect us to ABC (who has tried contacting LG but has been unsuccessful) or they say the appliances will get there eventually... We have now been in our home for a month and unable to use our stovetop nor do any laundry. LG customer service has been horrible to work with as they are giving us no answers nor are they being friendly on the phone. I am extremely dissatisfied with LG and at this point I would not purchase LG appliances in the future nor recommend them to others.

Heard good things about it from sales, however once I bought it and actually used it, I realize that the cost of this item was much higher than others and I could have been happier with a less expensive model. But I like the side by side which was easier to get what I needed, like the choice of colors offered too. I chose black. Not too much more I liked, the shelves were arranged with adequate space for big items like milk and juice. The freezer space is too small in width and limited in space for large items, the ice dispenser should have choice on type of ice and ice maker freezes too fast. Hard to find filters for it, ice maker broke and couldnt get a replacement. Will not buy again.

We purchased this refrigerator in May 2015. Ice maker has always been marginal, but this last week after we got home from a few days away, we found the refrigerator and freezer not working. No error codes, so we tried a power reset. Still no cooling or freezing. We called the appliance repair from the store we purchased from and their technician came out and verified the compressor had failed. He said their shop would contact LG about getting a repair estimate. We had purchased a 5 year warranty, but were 15 months out of coverage. Started to investigate if this was a common problem and lo and behold, we find there was a class action suit against LG for defective linear compressors. Our model was in the affected date range, however the settlement only covered 5 years after purchase for parts and labor. We are now waiting for a repair estimate. LG compressors are not reliable. Do your own research. These fridges are advertised as saving money, but when you spend over $2000 for a piece of junk that only lasted 6 years, do the math. They are not cheaper to own. We went shopping for a replacement and told the sales lady our experience with LG refrigerators and she commented that several of her customers had conveyed the same story about failed LG compressors. It is probably going to make more sense to just purchase a new refrigerator, given the cost of repair labor. Rest assured, it will not be LG or any other LG product in the future. LG is not Life is Good. It is Lucky Goldstar. Our luck ran out.

We purchased LG appliances in October 2008 - a beautiful side-by-side fridge, a 5-burner gas range, microwave/hood, and dishwasher to the tune of almost $5,000. We have had nothing but problems with the dishwasher since day 1. LG replaced it once, then replaced the heating coils and then stopped responding to our requests for help. I loved my range. That is until the knobs started falling off and we would smell gas. The range was not even a year old. LG sent someone out to look at it, who told me the burners turned on okay and there was nothing they could do. I contacted LG, explained that the gas would turn on from just brushing by the range and we would not know it until we smelled gas. They agreed to send replacement knobs. I noted that, in the subsequent model, the stems and knobs had been redesigned. I assume because this was a universal problem.I continued to complain about the safety; however, once I explained that there was no safety issue if the knobs were replaced, LG agreed to continue to send me new knobs whenever needed. Since that time, I have called about once a year for a new set. I contacted them today and after over an hour of arguing, was disconnected after being told the stove is out of warranty and they will no longer replace the knobs. I explained that I paid $1,500 for this range and the complaint/concerns were raised during the warranty period. I actually had to take pictures of the online chat with my cell phone after I was disconnected.At this point, I am contemplating a class action suit primarily due to the safety concerns related to having the gas on without the burner. I refuse to pay $350 for a new set of knobs every year. As an aside, I have noted that LG has stopped making ranges.

This LG manufacturer has to be the worst experience of customer service I have ever had in my life. I have been trying to contact customer service, the supervisor of LG and all they kept doing is lying to me and promised me a courtesy refrigerator bin and told me I would get a call from the supervisor. In 3 days they havent called. I called them back and told them what happened. They gave me confirmation numbers 3 times and kept me on hold for 40 minutes just to get through a supervisor, the customer service agent told me she will just email me a order # to my email. I checked my email and there is no email from LG. I called again and told me, We cannot send you the bin cause your warranty expired. There you go more lies from LG.Thats after they told me they had no problem sending me one courtesy bin to my home. Still nothing. They wasted my time on the phone and lying to me. Some of their product are cheap. They are plastic and break so easily and are very fragile. They treat their customers bad and they really dont care from the way their employees treat the consumers. From my experience do not buy from LG. They treat you horribly and they lie to their customers. They are people you wouldnt want to do service with and they need to improve their products. I am serious!!! Stay away from my horrible experience with LG!

We bought 27.6 cu ft french door refrigerator in June of 2013. LG should be disappointed at the quality of workmanship. The compressor on our unit just failed, and it will cost us hundreds of dollars to replace. The kicker is not the cost of the repair, or the poorly made unit we spent thousands of dollars on, it is the time we have been without a refrigerator, and all of the stuff we have to throw away and replace. LG set up a preferred vendor last Friday, it is now Tuesday, to come look at it. We are still without a refrigerator, and LG continues to tack on additional charges to fix their poorly made product that is under warranty. The inconvenience on a family of 4 with 2 small children heavily outweighs the damage to the pocket book.

Weve always been happy with LG items and this is no exception. We purchased the large front loader stackable with same size LG Dryer. The very best! Low noise, large capacity takes on king size comforters effortlessly and does an awesome job.

Control knobs will turn on with a slight bump and if you don’t notice it fills your home with gas. I have also reached into the cabinet above and bumped the knob causing it to ignite and almost catching my clothes on fire. This range should be fixed or replaced! Very very dangerous!!!

We decided to replace our stacking washer/dryer with a new front loading combo. While there are more features than you can shake a stick at, there is a nice electronic tune that plays at the end of a wash and the wash seems very efficient, the dryer is less performant. The standard dry cycle seems to take 6 hours and even though there is an option to dry for less, anything under 2 hours and the clothes are still wet. I'm still happy overall with the purchase - I like the easy-fill detergent/softener drawer, the build quality of the whole appliance and the large drum to hold the clothes so I would definitely recommend it to others.

We purchased all new kitchen appliances just over 2 yrs ago in Dec 2013. 1st the microwave was delivered dented. They came in and ordered replacement parts which were delivered dented not once, not 2x, not 3x, but 4 times. Then the fridge/freezer stopped making ice, needed a part replaced. The range/oven door glass was developing uncleanable stains in between the front of the door and the inside of the door. Then the oven door started to have a weak seal causing the top of the door to become dangerously hot. My legs were burnt a couple of times when removing items from oven. The door was replaced. The dishwasher stopped working because of a clogged hose. After calling LG for help many times! They sent a tech. And the parts and labor were covered although out of warranty. 2 days later another part went on the dishwasher and again is not working. 1 day after the microwave is not working either!!! Seriously? I cant tell you how many phone calls it has taken to get some positive response from LG. Call after call there was always a reason why they could not help me at that moment and asked that I call back. The customer service is awful! I spoke with several hours, kept me on the phone from 15 to 20 min at a time and half the time they would not even record or take notes of the call! I have missed work and sleep over this and all they can say is we are sorry for the inconvenience. They have no clue. I want these appliances gone! And replaced with another brand. Anything else would be an improvement. Stay away from LG!

We purchased an LG in-wall Convection oven in 2010 and have four. After 3 years, the shelves no longer fit properly. I use the convection setting frequently and it seem that this has caused the oven to expand, not allowing the shelving to fit properly. The sliding shelve will no longer fit at all. My wife contacted LG, and their short answer was that it is no longer under warranty. We have never had an oven that did this in this short period of ownership.

LG customer service was very good and they came and fixed my fridge and very happy with the resolution and will continue to buy LG products and looking at OLED TV also from them as a result of their excellent customer service and attentiveness to my complaints

LGs 2 year old dishwasher nearly burned my house down then they quietly closed 6 cases I opened with 6 representatives to discuss the matter along with the damage their dangerous equipment caused. On the 6th attempt, I asked the representative if it was normal for the previous 5 cases to automatically be closed without any communications, she confirmed it was very odd and she never saw that happen before (all calls were recorded). Additionally, both racks rusted through after 2 years of use. LG agreed to send replacement racks since it was under warranty but they were never delivered. The LG dishwasher also created water damage under the counter, which resulted in a 6 crack under the counter.The root cause was the result of extremely poor engineering by LG. 1) Poorly designed seal which didnt use common design engineering knowledge, 2) an extremely poorly designed latch design, which places a hole in the latch an inch away from the poorly designed seal. The major safety hazard here is that the hole in the latch provides a direct path to the electrical switches in the door latch assembly. These issues are further discussed below.I originally provided LG with a video showing how their dishwasher shorted and burned at the LG dishwasher door latch switch. I discovered the melted door latch assembly and exposed shorted wires because the dishwasher smelled like it was burning. They clearly have design and quality issues. The risk is too high to ever consider an LG appliance again. I also have a 6 month old LG refrigerator and the compressor is occasionally making loud noises... more quality issues with another LG appliance. I also had the V20 for two years. It was a horrible phone. LG provided infrequent updates. So glad I returned to Samsung with the Note 9 and now the Note 20 Ultra... anyways...Here is the video showing the charred and melted door latch after it nearly burned my house down. I also included a second video to diagnose the issue, since there was no longer power to the unit. **. I bought their control board (potted PCBA) for about $200 and a door latch assembly with the correct switches. After installing the new board and latch assembly, I learned that the dishwasher seal suffered from excessive compression set due to a poor mechanical design by LG. Compression set is when the rubber remains compressed and doesnt return to its original shape. This typically occurs when rubber is compressed at more than 50%. The problem can be easily avoided by limiting seal compression to a maximum of 50%. This is basic design engineering knowledge but apparently, LG failed with that very trivial design requirement.In addition to a poorly designed seal, it turns out that my house almost burned down because of a really, really bad LG latch design where the latch opening created direct access to the electrical switches. This is a major safety hazard because the seal preventing water from leaking is about an inch away from the switches; this creates a direct path from the seal to the switches. Water was leaking through the top of the seal and directly through the latch assembly and into the switches. The distance from the seal to the switches is about 1-2 inches so if it leaks, it can cause a fire. The same issue was going to happen again if I continued using the dishwasher. At this point, its clear there is a safety hazard. I will likely start connecting with class action law firms to take further action, since LG continues to quietly close all cases I opened to discuss the matter.It is incredibly alarming that LG would learn of this information and choose to quietly silent my cases. It seems like LG doesnt care about the safety of their customers since they have not responded to my very troubling concerns. Im sure this will elicit a canned response from LG and a request to settle it privately. However, it is troubling that they wouldnt want to make this issue well-known and have a safety recall. My house almost burned down and they quietly closed 6 cases I opened. LGs behavior is beyond unethical. Its also beyond negligent. It seems like it approaches criminal. I can only imagine what other safety hazards they are covering up.There are so many horrible reviews and stories from so many people about LG. I had a bad experience with them last year, which led to me buying another refrigerator after less than 2 years of having the new refrigerator... which also has problems. At this point, maybe I should notify the major retailers of the need to have a safety recall. They may not care about their customers, but they will care about the cost and brand issues associated with a major safety recall... especially when they tried covering it up.

We purchased this washer approximately 4 years ago. It just doesnt work and hasnt since we owned it. You constantly get an error code on the machine when washing. Cannot get through a complete cycle without an error. Had LG recommend repair service (All American Appliance Repair, Daytona, FL) and replaced motherboard for $250 this time. Forty-five days later, doing same thing each time we use it. Called All American and LG back to have it fixed again. All American says motherboard was only warrantied for 30 days but LG says its warrantied for 90 days. Cant get straight answer from either party. Never been so frustrated with an appliance and dont understand how we can let companies sell a product with a known defect without a recall to fix. If you google you will see the same issues. We purchased it from Home Depot. I have the HD receipt, just dont know how to attach. Yes we would like to discuss with an attorney. Thank you.

I bought the LG Instaview Refrigerator in June 2017 from Costco model#lmxs30796s serial#704krsb0d550 and it just stopped cooling. After just 36 months a 3,000 refrigerator is considered a lemon by every repairman that came to look at it. I had to purchase another refrigerator to avoid having to deal with this any longer.

Customer service for LG is not helpful and gives you the runaround. Most of the appliance repair companies I have contacted will not even work on LG. This refrigerator (Model # LFXS29766S) stopped working in just over a year just when the warranty ran out. Purchased from Home Depot and they are no help either. I have read so many negative reviews since it stopped working. Wish I had seen them before I purchased it.

I have an LG dishwasher Model LDS5540ST purchased from Lowes on 11/07/2014. The dishwasher recently failed. The error code “nE” repeatedly appears at the conclusion of the wash cycle. We live in a small town about 5 miles from the Lowes in Lewistown PA. Service for out of warranty LG is not readily available from Lowes by certified repairmen in our area. Verify service availability before you buy. Apparently Lowes advertises and sells these LG products without making you aware of this problem.

Our refrigerator with bottom freezer and french doors on top is very pretty. It has stainless steel covering, and Im still getting used to the difference between this one and the 27 year old one that died. Purchased it less than a month ago and already noticed a problem with the ice maker.

We have had 5 accidents (two were serious nearly starting fires) concerning how easy the stove top can be turned on by the slightest touch, brush or bump. These knobs are an extreme danger to anyone that has one of these ranges in their home. I cannot understand why this range (LDE4415 st) has not been recalled or that LG has not developed a fix for this dangerous problem.