Updated on 08/02/2019: LG is blatantly cheating its customers in the name of Customer Service. They drilled my refrigerator without my knowledge and finally declared that the unit is not repairable after 30 days and 5 tries. The technician drilled my refrigerator without informing me. Now they are not ready to replace my unit as I do not have the purchase receipt, is this JUSTICE? What is the use of Serial Number on the unit. Am sure LG can extract all the details based on Serial number but they want to cheat the customers and humiliate them. Please stay away from LG, my young family suffered a lot due to LG.Original Review: We bought LG Refrigerator and it stopped cooling after 4 years. We called LG and they sent a service technician after 2 days, he did the repair and the refrigerator stopped cooling again after 3 days. Now the horror story starts. I called LG and they said that a service agent will call me back to schedule an appointment and it never happened. I called continuously for 4 days and each time its a 45 minutes wait but they just treat customers like garbage. I will never ever buy or endorse LG product in my life. LG does not value its customers, I felt humiliated and I am writing this review with a lot of pain.

Although the purpose of a washing machine is to clean clothes, my LG front-loading machine washing machine makes my clothes and bedding dirty, covering them with disgusting dark brown or blackish stains!!! This happens in spite of my doing everything I can to keep the tub and door clean: regularly washing the tub using the tub-clean cycle with appropriate cleaners, always leaving the door and dispenser drawer open, draining and cleaning the pump filter (although this always entails water all over my floor since the drain is much too low to put an adequate container underneath to catch all the water)... Its no use! I could even live with the machines constant struggles to be balanced enough to do a proper spin, but this dirtying of what Im expecting to get clean is just too much. Shame on you LG for selling a product that does the opposite of its expected function!

On October 26th the oven of my LG range exploded. On Monday October 27 my husband call the office where we have the extended warranty from. They told us the technician would call us the next day. He did and came out and told us the range would have to be replace. He would hand in his report that day and we should hear something from the warranty office within 5 days. My husband has called the warranty office twice a week for the last 5 weeks, and still nothing as to when or if we will get a replacement range. Christmas is 3 weeks away and I have not been able to do any baking or anything. As for Christmas dinner, it appears we will be having bologna sandwiches instead of Turkey. I am so disgusted and upset. The store my husband bought the range from is The Brick in Kitchener Ontario, and they say they cant do anything until they hear from LG.. I think it is totally deplorable how an appliance company can get away with this crap. Yet Oprah thinks their appliances are so great. I have news for her. They arent.

I wrote a review earlier about how the burner on the stove turns on if you brush up against the knobs. It does this without you even being aware and the next thing you know the ** house is burning down. This happened 3 different times and luckily I was still in the house when this happened. One time I was getting ready for work and had my dinner packed in a nylon bag and just before I left for work I heard something sizzling in the kitchen and the whole ** bag was on fire. Not happy about this ** at all. Anyway I left one of these reviews earlier asking for advice on what I could do about the situation since LG does not give a ** about these problems according to other reviews. But since my last review a couple of hours ago I went to church and then came home to cook dinner and I realized the only solution to my problem with this hazardous ** stove that cost about $1,700 if you pay full price is to remove the knobs and keep them off at all times and only use them while you are cooking. I now keep them in a bowl on top of the stove and my mind will be at ease especially when I’m not at home. In one review the ** dog turned the stove on while the people were away. LG gives not one ** about this problem. I hope this helps someone else who is at wits end. Good luck.

We purchased an LG suite of appliances in 2009 from Home Depot. SS French door refrigerator, microwave, upgraded dishwasher and glass cooktop oven. Since that time, we have had 2 service calls on icemaker not working right - need to call again! Dishwasher had 3 calls and it still wont clean. We were reimbursed the cost of it after complaining. Microwave touch panel has had to be replaced and now its a guessing game if you can get cooktop eyes to come on, along with grease in between the two glass windows. Have three boxes of parts here waiting on the guy to come back and replace the touch panel on the oven and the glass. Thank goodness we bought the extended warranty. I am sure we will use it again before it expires in November. Not happy with LG and HD should be embarrassed to sell such inferior products. Next go round will be with neither and its a shame because HD is my local economy booster, but for what we paid, we didnt get what we deserved, which was a quality product that should last for years!

I purchased a washer in January 2013. It started giving a UE signal and delaying the cycles. No matter the size of the load, it kept doing this. It was serviced on April 9th, 2013. It worked fine for several weeks. By June it started the same problem described above. I attempted to make a service appointment online and it keeps saying there is no service for my area!!! I chatted online with an agent and this person (Gus). He asked me for all the information and also stated there was no service for my area and that he would talk to a supervisor to call me. This has not happened (7/18/13). On Monday 7/22, I called LG and the person (Richard) told me that all I had to do was to rearrange the clothes I was washing. I told him that was not a solution and I wanted it to be replaced or money refunded. There was a lot of discussion and then he told me that a repair person (who I need to call instead of them) would charge me for the service, which I refuse to do since this is a new appliance. I went to the store I bought the washer from (HHGregg) and the store manager called LG and there was no solution to the problem. I am not willing to keep this washer giving me such hard times!!

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Lets see if this is honored.

I purchased an LG washer a little over a year ago. Six months after the purchase, the clothes washed in the washer started to smell like mildew. Since then, I have purchased many different washing machine cleaner products, and attempted every suggestion provided by the LG representatives and people online suffering the same problems to get rid of the smell. LG also sent a technician out while the washer was under warranty; who said there was nothing wrong with the machine, and he could smell no odor. Now the warranty is up; LG claims that, nothing can be done.

We purchased a LG washing machine from Lowe’s on May 31, 2014. About the second time we used it the clothes were slopping wet but some of the clothes had dry spots on them (both using detergent and fabric softener and without using any as weve had to wash each load 3 times or more to get the washer through a cycle). Lowe’s was nice enough to replace that washing machine with another one just like it. Lowe’s delivered and set up the new LG washing machine within a few days. The very first time we used the new LG washer it was the same problem. Also we got an E6 - clutch error message to unplug and call repairman. Lowe’s had a repairman out but they cant find anything wrong. Calling LG and was informed some needed a new control board (why?? these are brand new machines and why are they selling the machines knowing certain serial numbers have problems)?? We dont have any children at home nor do we do heavy loads nor do we have real dirty greasy clothes. Lowe’s pretty much said weve had this newest machine 8 days and they cant do anything (had it 3 days before using it). LG advised we have to have 3 different service techs out. The first tech said he would check on the parts and call us back but that was 3 days ago and we havent heard from him. We called today and was advised they dont know if the parts were ordered or not as the secretary is out until Monday. Believe me we are slamming LG and are not happy with them at all. Service tech also advised us since its LG it will take longer to get the parts in and this repair might or might not work. Its like let’s try this and let’s try that and maybe something will help. But having two brand new LG washing machines within two weeks and they are both doing the same thing... LG has a problem and looks like its not getting fixed! We are very unhappy and wished we didnt purchased LG - the reviews are totally wrong!

I am fed up with your service as your mechanic told me to change some parts of my washing machine and it will be like a new machine and charged 4000 for a rotary motor and a PCB. But within the 8th month, our PCB went out of order. He neither gave me a cash memo nor did he re-attend to my complaint but he answered me on phone that for a replacement PCB I would have to spend another 1800 plus service charges.

We selected the LG LSXS26326S, side-by-side, stainless steel refrigerator for a number of reasons, including recommendations, interior room, water/ice dispenser, and cabinet size. The height specification for the CABINET is slightly more than 68, which would fit our space perfectly. However the genius, who designed this unit did not look at the height of cabinets in American kitchens. The CABINET fits our space, but the CORD comes out of the TOP of the unit, instead of the rear, adding another 1/4 inch to the dimension. An access panel also adds a small measurement to the height. I had to spend 2 hours to remove the kitchen cabinet, sand it down to allow for the cord and access panel to fit into the space. If you have limited height restrictions make sure you measure EXACTLY, to ensure that the ENTIRE unit will fit. Unless you are handy with removing kitchen cabinets, using a sander, and reinstalling the cabinet, you will need to hire a handyman or carpenter to make adjustments to your kitchen.

Buyer Beware: We purchased an LG over the stove 2.0 Microwave middle of Nov 2019. After installation I turned the surface light of the microwave on. When I went back to put a dish in the microwave I found it to be extremely hot inside. We had not used the microwave nor the stove below to generate such heat. We turned off the surface light & checked the interior of the microwave it had cooled down. We then put a thermometer inside the microwave & turned the surface light back on to check if the light itself created the heat. In less than 1/2 hr the interior of the microwave heated to 117 F degrees. When we turned off the light the microwave was cool. We then called LG to alert them to our experience. The rep first hinted that it could be an electrical problem with our home. I explained our kitchen had been recently updated including all the electrical which was inspected by our local county inspector. They then sent a service tech out to examine the microwave. LG technical support told the service tech not to touch the microwave. They issued us a Claim number & an internal Bulletin about the problem. The tech told us we had to replace the light bulb ourselves despite it being new & under warranty. My husband is an electrician as well his friend who is a master electrician. They both researched the model. LG changed from the earlier model a 30 WATT incandescent light bulb to a 50 WATT Halogen light bulb in the same lighting compartment & model. The hole for the 30 WATT incandescent light bulb is still in the compartment & next to it is the newly added 50 WATT Halogen light bulb. IT sits just below the microwave box with absolutely NO VENTILATION. We were advised to notify our States Attorneys Office as well the BBB. We alerted the store we purchased it from to check the models they have on the floor & beware of the problem. Had we just turned on the surface light & left our home I cant imagine the outcome. If youre seeking to purchase a new LG microwave first check what type of surface light bulb the microwave is equipped with before you purchase it. LG obviously has no solution or will back their warranty on a less than one month old microwave.

Bought this French Door refrigerator a couple of years ago. The ice maker design is very poor and goes out of order more often than usual. You cant just fix it, you must change the whole display which is expensive and those LG repairs are quite expensive as well.

This is the WORST experience I have ever had with a major appliance. I should have known when LG started sending yearly checks to make up for under estimating the electric usage of this model. I have replaced gaskets around the doors twice. However, my MAJOR complaint is the tubing that runs to the ice maker. I have had repairs/tubing replacement no less than 6 times in five years. Almost every six months the tubing (5/16 tubing - which is virtually impossible to find) springs a pinpoint leak and water is all over my kitchen floor. Every time I have a repairman, it costs me at least another $100. My latest was again this morning!! This refrigerator is not worth the dynamite I would use to blow it up!

I thought LG was a reliable brand so we purchased a brand new refrigerator in 2015. Starting this year the food has not been kept as cold and the defroster keeps failing to the point where the fan keeps rattling due to ice build up. Been dealing with the issue for months and still waiting for the issue to be resolved via a technician who says he is so inundated with LG refrigerator problems, he can barely keep up with the demand. He received several calls for appointments even while at my house working in my refrigerator. I’ve basically decided to continue try fixing this fridge and using it as a beat up back up fridge now in the garage. I will be looking into other reliable brands to replace the refrigerator inside the kitchen. I’m tired of my food going bad and having to unplug the fridge every 2-3 weeks to defrost until the issue is resolved.

I have to re-adjust the load twice per load, minimum. Right now, have waited 4 hours for a load. Ive tried all jeans, all sheets, a mix etc. God forbid if you add a pair of jeans or a sweatshirt to lightweight clothes. Trouble finding repairmen as they want no part of LG. Going back to dumb washer. Thought it was me until I found this site. Stay away.

We own a french door LG with Ice in the door. The box worked flawlessly for the first two years. Since then it has been nothing but a long effort to get the ice maker to work. There have been no less than 10 service calls trying to fix the ice maker. They replaced PC boards, ice makers, ice dispensers etc etc. The final fix was a motherboard, ice controller board and a new door. This repair lasted about 3 weeks and then the box quit making cold and we lost all the food. The service company that provided the repairs was competent enough, but the box is just a piece of junk. We had a terrible time just getting repair service for the last failure. According to our service contract we should have been given a new box after the third repair. I have called them time and again and cannot get them to move on replacing the box. I cannot tell you how utterly frustrating it has been to get this box repaired. We were given a loaner box from Home depot after the LG quit entirely. The box is not working and we still have the loaner from Home Depot. Hurrah, for Home Depot. My only words for anyone who buys an LG is you better have another fridge and you better buy a good service contract.. Forget about an ice maker, they just dont work.

My LG TROMM gas dryer I bought 2005, just burned up last night. It was a fire that started where the gas line connector is. The dryer had only been running for about 20-30 minutes. Luckily, I happened to go into the laundry room and stop it! We could have lost everything. Also, the dryer never worked very well. It took 90 minutes to dry a regular load of towels.

I purchased LG Dryer 7.4 cu ft. Electric in White Model # DLE3170W May 10, 2015 from The Home Depot in a computer. The dryer was delivered on May 13, 2015. 2 weeks later problem start. Lint catcher is distorted and right side is raising up during the time when the dryer is working. Then is catching clothes or anything that is in dryer and tearing or creating a ball. The normal time that should be in a drying time 1 hour and 7 minutes is 2 hours and the clothes look like they exit from the snake throat. I would never buy this machine if I know what this product is doing. I hope LG will take the responsibility for it.

I've had my LG for 4 years now. It's over my stove and looks and works great. I was so glad when I was able to purchase to finish up my kitchen. My LG do everything from popcorn to cooking chicken. If you haven't tried LG product do so soon.

Purchased a LG French Door Refrigerator less than 2 years ago. Started to notice freezer was not keeping things frozen. Call LG, do the diagnostic where you hold the phone up to the appliance (crazy and doubt it works). They agree to send a tech. Wait a week to get on the schedule. Tech from Mr. Appliance comes out and says compressor, coil and evaporator are bad. We need to turn it off and wait for parts. Parts take another 2 weeks. Tech was here today and replaced all three parts. It took him 3 hours. When he went to start it up, no go. Turns out the heater in the evaporator is bad and blew out the main board. So now both need to be replace. Spent an hour on the phone with LG. First level is outsourced overseas and customer service reps do not speak good English. They follow a script. Begged to talk to a supervisor. Waited 30 minutes for supervisor to take the call. Spoke to Neil and Willie and they did nothing. Told us they couldnt escalate higher. As long as they deem the appliance repairable we have to wait for the new parts to be delivered and then schedule another tech visit by Mr. Appliance. Absolutely NO customer service. They could care less that we have been without a refrigerator for over 3 weeks, 2 days from Thanksgiving. Its very disappointing to hear them say Life is Good and we dont want you to be inconvenienced while on hold. And then when you speak to someone, you get zero assistance or customer service. We will NEVER buy another LG product. We bought a lemon which I get sometimes happens. But the reason we wont buy from LG again is their complete lack of customer service. Totally disappointed in how we were treated.

We purchased an LG refrigerator, microwave and range about 8 years ago, all stainless steel. I have had nothing but problems with each one. A few days after microwave was installed, little dents started to appear on top panel. When I called customer service about this problem, they told me that it must be my fault that the dents are appearing--really??? The range knobs have melted and stripped, so now I have to use a pliers to turn the stove on or off. They did send replacement knobs the first time it happened. Now when I call again because of this defect, they tell I have to purchase them at the tune of several hundred dollars!! And by the way, the supervisor I spoke to was nasty!! The plastic drawers have cracked in the refrigerator and the sliders to slide drawers back and forth are breaking. My husband has duct-taped the inside where it is breaking. We are so disgusted with LG and their customer service dept. We would never recommend their products or ever, ever purchase another thing from them.

Use the sanitizing cycle every week otherwise the old water in the drain will contaminate your clothes. Not having an agitator is definitely gentle however, the spinning cycle if set on high will shred everything especially towels.

We purchased the washer and dryer set. Thought it was going to be great but has turned out to be the worst deal ever. We have had nothing but problems. We have same issues everyone else is having, uneven load, uneven balance. Takes forever to do one load of laundry. We paid a lot of money for the set. Now looks like we are going to have to buy another set but different brand. Anyone thinking of buying these please dont waste your money. LG needs to make this right for their customers. I will not purchase LG anything now.

Top of the line did not last 3 years. It stopped getting cold. We know that happens but the customer service is the worst I have ever seen. I have been on the phone for 2 days now at least 5 hours and they first scheduled a repair with MODERN APPLIANCE SERVICE who said they would be here between 8 and 12 pm on Wed and at 11 pm on Wed they called us to inform us it would be 7 days before they could have someone here. We called LG back again and again and now they will call us back when their scheduling dept finds someone to look at it. Our son has diabetes and has to keep his insulin cold and thats not happening and LG could care less. We are buying ice to keep it cold. No one has called us back and we have talked to with 3 managers so far and no one has called us back and we have no service date yet. Wonder how long this will go on? I am getting ready to call them again and spend today on the phone begging for help after spending $4000 on a Refrigerator. Update. We took their phone survey after their 10th call and said we were not happy with the results of the call and they had the ** to call us right back tell me they did not appreciate the review or deserved the low score on the review I gave them. Now we still have a $4000 refrigerator that is not working, cant get anyone to fix it for any amount of money and they have time to call me and tell me they did not like my review. I am speechless. It seems they are not going to help us and I am not sure they will call back now. I think I am going to have to place these reviews every hour until I get some attention. So be it.

Purchased a LG refrigerator in 2017. On Thursday morning 5/21 it just stopped working. No freezer no refrigerator. I immediately called customer service to set up a service call, that was Thursday morning. I was told by the service representative that the service technician would call me back within 24 to 48 hours with a time and date for the service call. I called then this morning 5/22 to double check on the information I had given them because there was some confusion with my contact phone number. I was informed by the new customer service person that the service call had been accepted and then rejected. When I inquired as to what that meant he told me that there is no one available in my area to service the refrigerator. When I asked him to explain what that meant he said that the compressor needs a technician with special training to repair the problem and they could not find one. I dont live in the middle of nowhere, there is a city of 900,00 thirty minutes from my house so I am not sure why they had no problem selling the refrigerator to me but they dont have the resources to repair it. I was told that it would probably be next week before someone would be out to fix the problem. From what the customer service representative stated it is most likely the compressor, after three year of use the compressor went out. I just purchased a new freezer after the old one died and it was thirty five years old, this one goes out in three years. This is the last LG product that I will ever buy, unfortunately this has been an expensive lesson.

I love my refrigerator but I expected it to work much better when it was brand new. My ice maker has quit twice in the first three years! Had to have it worked on. They just dont last like they used to!

I agree with what everyone has to say about these new washing machines. I bought the LG 1101 washer 2 years ago. Chose this model as consumer reports gave it a raving review. After doing a couple loads I felt that the machine wasnt washing the clothes very well - white streaks on dark clothing, dry spots on clothes, not smelling clean at all so I would watch how much water would go into a load - not much! I pulled out a grey dress shirt after a full wash cycle & could see that it was completely dry in certain areas! I called LG & asked them if they were the right people to call or should I have called Sears (where I purchased it). Of course they said I made the right call as they would send a repairman out & because I had the machine for only 2 weeks. I should have called Sears because then I could have returned the machine!Anyways repairman said that the machine is doing what its suppose to do - senses load & puts water accordingly. I showed him a picture of the shirt & he said he understood. He has heard the complaint many times. He said to get around the not enough water issue was to open up washer so it thinks youre adding more clothes so then it will add more water. What a waste of time having this machine is! I have been doing this with every wash load but sometimes I forget because I dont have time to wait for it to start filling. I now put about a bucket full of water (about 10 litres) into the machine after putting the clothes in & then start up the machine. Pretty pathetic that I have to do this to a brand new machine. I absolutely hate my new LG washing machine. Wish I had never purchased it. Its really too bad as I was so excited about getting it as I had never owned a new washing machine before.

I have an LG Stainless French Door type fridge. The fridge is 5 years old. Earlier this summer it stopped making ice, the freezer went to 35-40 degrees, the fridge went to 35-40 degrees. I called LG and they gave me their local repair company to deal with in scheduling the repair. They have been to my house 5 times, replaced the compressor twice along with other parts. I had to pay $600+ for the labor and parts that werent under warranty. It still doesnt work. My wife called LG and they said there is nothing more they can do. Im out $600 and a fridge. Lousy product and a Lousy Company!

My LG washing machines turbo drums sensor is fixed to holding the door of the machine. Since it is in frequent use, the sensor gets damaged and rusted due to frequent water contact. In the last two years, I have changed the sensor twice. This is the biggest fault that your machine has. Because of this, we will not prefer LG machine in the future. Please change the place of fixing the sensor in LG washing machines.

Bought model # LMX25964 refrigerator in August 2011. As of May 11, 2015, this appliance just stopped working. Since very few appliance repair businesses are allowed to work on LG appliances, we called LG customer service. Here are directions we were given: Unplug the fridge. Wait awhile. Plug it back in. Open and close the two freezer doors three times. Now, wait 24 hours before opening the freezer again. (am guessing this is when the Voodoo Doctor will visit). We are in that 24 hour wait as I type. Will NEVER buy another LG product again.

Purchased an LG refrigerator appx 4 years ago. Stopped working, not cooking. Called numerous repair providers to see if they can fix. Nobody I can find would look at LG product. Called LG directly to see if they can find someone that I can call. Ended up purchasing an out of warranty contract through LG called Assurant. For 2 months now I have had a non-working refrigerator. I have had numerous providers get scheduled to come to my home only for them to not show leaving me having to keep calling Assurant. I was advised by Assurant that it is from LG that they get the list of service providers so they have no way of knowing anything about them except the location to my home.Finally 2 months later and 3 service providers I was informed that my refrigerator was going to cost too much for LG to repair and they would total it out. The coolant system was shot along with the compressor. When you call to check the status of getting this taken care of I am told that they do not have anyone certified to fix the coolant system. But I was granted permission to find my own service provider to come out and fix it but the catch... not only would I have to pay out of pocket, while the provider was at my home I had to call Assurant and have the provider speak to them in order for them to reimburse me for services. I said that was unacceptable. A supervisor informed me that since the refrigerator is less than 7 years old and its the sealant system, LG would be responsible for replacing it.Again, I get on the phone with LG to file a claim for a defected item. After 4 days of not hearing anything I called today Only to be told by 2 supervisors that they cant do anything. I was given the option to pay out of pocket and get reimbursed but they denied my claim to have it replaced. Didnt matter what I said, the customer service at LG has the most disrespectful people.I am not in a position to pay $1200 out of pocket to try and get reimbursed and all they can say was, I cant help you. They do not want to acknowledge the fact that their product is defected and the sealant/coolant system is not working. They can provide names to me but wont pay for it because under my contract that they sold me, nobody is certified to do the work. So how am I supposed to have this fixed?? I have 3 kids and my husband needs to keep his medication refrigerated.So for 2 months after purchasing a contract, I have been keeping food cold in a cooler with ice. Totally unacceptable. All LG can say is sorry I do apologize . After just speaking to one of ten supervisors at LG, and stating that I will be contacting the better business bureau and consumer affairs she said, Go ahead, do what you want. Like I need her permission? No I need them to stand behind their product which they do not. So now I am told I can cancel my contract in writing and since they cant help me, they will refund all of $100 of the amount I paid. Still leaves me with no refrigerator and nobody at LG willing or able to look at something that is defected unless I choose to pay out of pocket. Absolutely absurd. This company is the worst. I am so sorry I ever purchased a product from them and whats even worse is the horrible customer service.

Perfect range-oven combo from LG. Easy to maintain and keep clean. Excellent temperature adjustment, to go along with other settings. Foods cook as they should. Looks well in the kitchen setting and I would recommend to all.

Our refrigerator is 2 years and 1 month old. The linear compressor has already gone out. Weve been without a refrigerator for almost a week and now we were told that a known problem, the compressor will take another 2 weeks. If you know there is an issue why keep your customers waiting and why have you not recalled and fix the problem?

We bought the above LG washer new at Best Buy on 3/16/14 along with an extended warranty. It wasnt delivered until 3/29/14. We ran it for ~2 weeks when on 4/13/14 it began spraying water all over our floor from the bottom right of the machine. I immediately called Best Buy about a return. Their policy is only 15 days. They count that 15 days from the date of purchase, not delivery. (Let that be a warning). So we only had the washer in our house and running for a few days before the return period ended. They would not honor a return and told us we had to go through LG. From there it got much, much worse. Have some patience to read the rest of this and you will get the true feel for LGs Customer Service. Pray you never have a problem.You can see in the attached transcripts that the repairman that came out basically saw a non-fixable problem and tried to the LG to condemn the unit. LG wouldnt do it as they saw it as repairable. Our repairman said all other companies he deals with would take the repairmans recommendation and replace the unit. He warned us that LG is different and that they would fight tooth and nail to not have to exchange the unit. Afterwards, I contacted LG customer service on the phone and was placed on infinite hold two times. I finally resorted to the chat room option. Read the transcript to get their idea of customer service. We had been without a washer for 2 weeks at that point and LG did absolutely nothing to help. No replacement, no loaner, no stipend towards a Laundromat, coupon, or even an apology. What we got was we have 30 days to fix it per our warranty and it sounds inconvenient for you. There was zero attempt at trying to appease us as customers. The 2nd round of parts came in, and sure enough as our repairman said, they didnt solve the problem. It was now 4/29 and we are livid to still be without a working washer after spending over $800. He provided them copies of our receipts and LG stated they would start processing an RA (return authorization review). We were told we would hear from LG in a day or so. A few days went by, I tried calling LG again. No response. Emailed. No response. Finally, managed to get hold of a Customer service manager. They told me they had 3 days to process an RA. I told her it had now been over a week. She didnt know what to say. She also stated they didnt have copies of our receipts. They did, but I resent them again. Now go to the next email string.Today, my wife called again. LG said they didnt process anything because they didnt have the receipts. I had to provide them a THIRD TIME. We were then told it will take 3 working days or more to process the return through Best Buy and about another week to 10 working days before they will arrange for a replacement unit. That does not count time for delivery. They still dont care and wont help in any way. So we are looking at being without a washer for about 1-1/2 months or more. We are still scrambling to get laundry done. I will be looking to get the photos taken by our repairman showing the gap in the machine and post them once received.Consequences? My wife has been traveling 20 miles each way to her mothers house ~2-3 times per week to do laundry. A few times she has gone to a local neighbors house. I have had to leave work early and take personal time to travel 30 miles (45 minutes) on 3 occasions so far to deal with the service calls. Hours spent on the phone and the Internet trying to reach resolution. Inconvenience. Frustration. Strained relationships with relatives. A mess on our floor that I had to clean up. About 1-1/2 months without a washer after spending $800 on what was sold to me as a supposed functional unit.

I have been in contact with LG direct due to a purchase of a fridge and the door/icemaker experiencing a problem. There was a warranty problem and they would not back a known problem. At first LG said no, they would not honor the door. Then later they decided to try to resolve the problem. But since, I have heard nothing, and the last communication with them was in November. I have written three times with no answer. Kristen **, Customer Relations, LG was the contact I was working with.

My wife and I ordered a french door fridge for our first home two months before we moved in. It arrived a week after moving in and on arrival nothing worked. We have contacted LG over 10 hours over the phone and still do not have a path forward. When we have the fridge plugged in, no lights come on, no compressor or evaporator run, complete silence. We told LG it was not cooling and they told us to wait 24-48 hours even after I explained no equipment was operating. We finally got a technician out and they said the communication board needs repair. LG is telling me they were told there was an ice block. The fridge has not worked since day one so not sure how an ice blockage was reported. Its been 2 weeks and we still do not have any solution. We bought an LG washer and dryer and LG does not care at all about its customers. I will not be buying an LG ever again due to their lack of customer care. Life is not good, LG.

The washer shakes the whole house. It is terrible. It is level and still jumps all over the room.

We started to have problems with our brand new LG refrigerator 2 weeks after getting it home. First, it was the ice maker. We were still under warranty, and called to have it fixed. The rep said someone will be out the next day. The next day, the repair person said, I dont know why they would have told you that. I wont be able to come till next week. He came out, and said he fixed the problem and went on his way. Two months later, it was the same problem, repair scheduling and all. This repair man (when he finally came out) said, Oh, your ice maker has been broken since you bought it (wonder why the first guy didnt figure that out). He replaced it and went on his way. The outcome is we have ice but it perpetually gets jammed in the shoot and we always have to manually pull the ice out every time we want ice.Now, three years later, we are no longer under warranty, and are having major issues. The freezer is not working. It wont defrost and ice was building up. I called LG. The rep said $95 over the phone just to tell me what the problem is (I know what the problem is, I want to know how to fix it. I read the book and the error message on the control panel on the door says defrost problems). They will not give me any information without paying for it first. We decided not to deal with them anymore and called our local appliance repairman (nice guy). Yes, our 3-year old refrigerator needed to be taken apart and defrosted. The control panel had gone out and inadvertently kept it from defrosting. The control panel is $300 plus the cost of the house call. According to the repair man, 99% of repair calls on LG refrigerators are the control panel. When will the United States stop allowing poor quality appliance in this country?

This microwave has a 10 year warranty on the inverter. I’ve had this microwave for less than two years and the inverter has stopped working. I contacted LG and was given three LG approved companies to contact for the warranty work. Each company told me the labor cost would be more than the microwave was worth. I contacted LG again and was told there was nothing they could do, and I should buy a new microwave at my own cost. I purchased this microwave because of the advertised warranty. Given that labor costs likely always exceed the purchase price of the microwave, this warranty is designed to be unusable. What a scam.

The inside of my LG front loader washing machine started on fire while it was running on 3/11/15. Fire was contained to the inside wiring/hoses of the machine. Eventually started the dryer on fire as it was right next to it. Called 911 & the fire was put out by the firemen as I waited outside (I was unaware of the cause of the fire at that time as my entire basement was filled with smoke and I ran outside immediately). The entire house is almost unbearable from the smell of the smoke.Called LG and having a difficult time communicating with anyone. Not really sure who else to contact as I seem to be getting nowhere. So far, LG has not been helpful whatsoever.

We purchased our LG washer the summer of 2014. The washer worked great until we started noticing rust forming around the bleach dispenser. Now, every time I wash sheets or blankets they come out with rust stains! Subsequent washing does not remove the rust, therefore it is ruined. We have only had this washer for 6 years and considering that we have an Amana dryer that still works after almost 13 years (and was much cheaper btw) does not speak well to the quality issue with the LG washer.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

I bought the largest refrigerator with an ice crusher to provide ice and food for my disabled husband. He is disabled with Parkinsons from exposure to Agent Orange during his service in Vietnam. I am his sole caregiver. He is on many medications and a special diet so I needed a reliable refrigerator. At first this unit was great but the condenser died and we lost all our food and his medications. We had bought the LG long term warranty. Their warranty department is not connected to their service department but their service department does not have the warranty information. After many calls for 2 weeks to both warranty and service departments they finally sent a service provider who took another 2 weeks to fix the unit. The service provider did not receive good information from LG and kept asking for information that I did not have. Finally, the refrigerator was fixed.Two months later the refrigerator is not cooling again. Again I am having to call both warranty and service departments. It has been a week since the unit broke and the warranty and service departments have not even called a service provider to fix the refrigerator. I learned last time I have to call everyday to get results. Their call center is in the Philippines so their English is very difficult to understand so I have to ask them to repeat almost everything which is frustrating to me and to the call center operators so we do not get along. Both these situation have been very costly in loss of food and medications and frustrating in their inefficiency in dealing with broken refrigerators. Isnt that what they are there for? Why isnt their system designed to immediately deal with warranty needs????

It is a basic fridge with no special features: comes standard ice maker. It has the side by side freezer and cooler which is nice in its self. First of all, these products need to be simplified on the manufacturing to save the environment. I dislike the fact that I did not get any cool features, I do have a basic model. I wanted a smart fridge, but you have to make a ton of money in order to afford one decent feature. I dislike the fact that certain features do not come as standard. I initially chose this product due to the price and not the features. In 2019, they should really have standard luxury features. None of these companies really care about the customer, its all about a profit.

The washer has been nothing but trouble from day 1. The tray gets mold and mildew buildup behind it and thats with leaving the tray open as well as the door. About every 5 or 6 loads, the OE message appears and no matter how many times its been cleaned, the same thing. Actually, as Im typing right now, I just heard the old faithful ding ding ding and looked over, only to find the OE blaring as usual. LG should recall these horrible machines. I also bought the dryer and lower drawers and have to run the dryer twice most times to get my clothes dry. The smell is horrible and my children have allergies. I think this machine may be making us sick.

My experience with LG started 6-7 years with an entire line of appliances. Thus far, the microwave has been repaired once, the dishwasher was repaired once then broke again and had to be replaced, the oven has been repaired twice and now the fridge has gone out. Repairman coming today, but looks like the compressor is bad, so likely buying a new fridge this afternoon. On top of that, the LG TV I bought about 2.5 years ago went out back in the winter and had to be replaced. The washer and dryer are still doing fine, but they are the exception. Great products at first, but reliability is non-existent. LG will never get another penny of my money and I suggest you do the same unless you just have spare cash to burn. They are a joke!

Front loader machine is great--steam cycle/sanitary cycles are a PLUS. The only negative which really isnt a big deal but the labels designating cycles wears away. Maybe make a plastic replica that can be applied over the original markings. I have put my trust in LG for years--from dishwasher, refrigerators, big screen tvs---can be beaten.

French door in door refrigerator with ice dispenser - I bought this refrigerator from Frys Electronics about a year and half ago and it worked like a champ during the warranty period but while we still joying and dancing being too happy with our purchase and as if there was a timer inside this thing and just right after the warranty was over things began to fall apart one thing after another. I bought this refrigerator for about $2100 and so far it did cost me $1185 for repairs because as it turn out the parts were covered but not the labor. LG customer service stunk the high heaven as they were not able to replace the lemon that I fell for. For the rest of my life, Ill never buy anything made by LG.

I actually bought the same model. I really enjoy the sliding shelves and that the ice maker is in the door and not taking up space in the refrigerator itself. This newer model now has two ice maker and in my home that will really come in handy.

We saw the LG refrigerator in the store and we were interested in it. It has the French door and the under freezer, and we had a normal purchasing experience when we got it. Its been working well so far but we had to have some work done on it because the compressor failed. They fixed it under warranty though.

This is my first purchase of an LG refrigerator, and while the reviews were good, my experience has been less than stellar. The refrigerator is less than 3 years old and makes horrible noise when the doors are closed. Last year, I had to pay a professional service person close to $300 to come de-ice the refrigerator and am now faced with the same scenario. LG customer service is no help saying to make sure the refrigerator is level and to call a repair person. I have had several refrigerators ranging from Westinghouse to KitchenAid and never had issues. I am very unhappy and would not recommend purchasing an LG refrigerator.

The saga of the LG refrigerator: 11 months ago we bought an LG refrigerator. When we came back to town the refrigerator had broken and everything in freezer was defrosted. We had to throw away hundreds of dollars of food. We contacted Costco concierge who contacted LG. This is where the fun begins: LG referred us to a repair company that had gone out of business, but we were told we had to wait 48 hours for them to contact us. Then we were given the name of another company several hours away from us who called us right back stated that a part had to be ordered and received before they could fix it. This was done without ever evaluating the problem. When the part arrived several days later, we were told we now had to wait several more days before someone could come out and install it. After the part was installed, we were told to let them know if the refrigerator hadnt cooled by the next day. It had not. They need several more days before a repair person could be scheduled to come back. The person came back and was not qualified to fix the problem - LG had referred us to a company that was not qualified to do repairs! After 6 hours on hold over two days between Costco concierge, LG customer service, and LG resolution department, I asked for a new refrigerator because we were told the next repair company could not come out to even look at the refrigerator for another week! In the mean time we are living out of a cooler trying to keep my husband fed with a special diet to deal with his throat cancer. I was assured by someone in the Resolutions department that our request was expedited, but it was not. We are now told that they have a week to decide whether to give us a new refrigerator or continue to draw out repair on the current one after initially telling us we would hear by the next day. When calling again today, the date given by LG of when they will respond has been moved back yet again. So that 3 weeks out we still are no closer to a repair.

LG washer that has made a noise since we got it - We bought a LG washer 11-2016. After 2 repair companies and it being September 2017 it is still not fixed. LG wanted a second opinion and they sent another company. Well they were here yesterday 9-18-2017 and still not fixed. There has been a repairman here at least once a month. Very disappointed. I have even contacted the BBB. Seems like I am getting nowhere. The time I have wasted.

My washer smells bad. It is a top load. I hate that about my washer. I do clean as recommended. I hate the dryer too. It kicks off before cloth are dry. We have to remove the dry ones and restart. Not something you can do as a working mom. Place close in dryer before leaving for work. I hate my set.

All of our appliances and most of our TVs are LG products. They will all be replaced with another brand when the time comes. The Linear Compressor in the french door refrigerators are known defects. Good news is that a class action lawsuit was filed against LG. I had mine diagnosed by a local repairman. He says he sees at least (2) of them every week and sometimes several more. Unfortunately, he was not an LG contractor so he could not get the compressor directly. I would have to contact LG and get authorization letter he can use to order the part and I would have to pay him for labor on installation. I didnt want to have to deal with LG (customer service sucks!!). I called their helpline and explained that I needed someone to replace the compressor that was covered under parts warranty. They said I would have to pay another diagnostic fee. The the tech could schedule the repair. A 2500 refrigerator that lasted (5) years and now I am paying to have it fixed. The Kenmore in my garage is over 20 years old and I have never had an issue with it. Fool me once, shame on you - fool me twice, shame on me. I will not buy an LG appliance again. Hopefully the lawsuit will yield something.

The look of the refrigerator was pleasing. Particularly liked the ability to get both water and several types of ice from the door. I also thought the look of the refrigerator was appealing. The way the freezer was designed was horrible though. There was not enough room and the drawer was very flimsy. Likewise, it was difficult to share, like in a roommate situation. But liked the way it was designed with a gun metal-like sheen to it. It was extremely deep and didnt look like it would be hard for a short person to make use of the shelves.

The refrigerator has a bio shield, it contains liner inverter compressor, it also has a temp. control process, and other cool features like multi air flow, tempered glass shelf. Its much electricity consuming. Though it has some really cool features but I dislike that one most among all. A great portion of my electricity bill increased. I choose LG because of their service quality. I used different LG products in the past. Im very much satisfied with the quality service of LG. Though there have some other brands in the market but I prefer LG over them.

Worst customer service ever! Weve been without a refrigerator 2 1/2 weeks and made 10+calls to LG to get numbers for authorized repair places only to be told theyre too far away or dont even work on LG- how can a company who manufactures a product not be able to find you a place to do a repair for their crappy product??? Today we finally got a call from someone authorized and willing to do repair and LG is now giving us a hard time ordering the parts (compressor) that we were told numerous times are under warranty. Not so much the disappointment in the product (2 yr old refrigerator) as much as the horrible cs to make me never buy that brand again.

I purchased an LG refrigerator on June 4, 2019. LG delivered the refrigerator a few weeks later and unfortunately, it was severely damaged when it arrived at my residence. The delivery company returned the damaged unit and delivered another refrigerator a week later. The 2nd refrigerators left door contained the water and ice dispenser of which neither worked. I spoke with LG customer service and they indicated that a local repair company would come out and assess the issue. National Platinum Services was the local company and it took them two weeks to show up and when they did, they were not able to diagnose the problem. There has been no follow up since they left so currently I am still waiting on how this situation is going to be resolved. Bottom line is that LG doesnt seem to value good customer service so in the future I will look elsewhere when shopping for any product that they may market to the public.

Ive now had the 2,800.00 for 5 years. Its always something. The first refrigerator they delivered had to be replaced in 2 days because it would not cool down or freeze. Then the lights in the refrigerator had to be replaced. Now corrosion in the control panel on front of door. The corrosion has now gone up so far you cannot turn the alarm off. Ive called LG several times and if I dont mind paying for a service call they will send someone out to look at it. Wish I had kept my old refrigerator I gave away. Its still working really well. No more LG Appliances for me.

Large burner stopped working. Part on ordered 3 weeks. Called to find out where part is & they do not know; however, I was also told that part not been released for shipping (?!?!). Now the entire oven, burners, etc. stopped working. Purchased 10 warranty but was told it does not cover the top of the stove.

Purchased LG clothes washer, from Home Depot. Washer performance was terrible since Day 1. Washed clothes was dirty, smelly, machine noisy, and expensive. American manufacturer may have been better, than Korean man.

Really not as good as we had expected reading other reviews. No matter how hard we try to set the feet, the machine vibrates a lot. The clothes come out very hard. There are not enough spin speed options. The control panel is hard to read if need glasses - you must be wearing them to set it properly. Wish we had stuck with Bosch.

LG did send someone out to replace the faulty part. They did this as a one-time courtesy. I cant help but feeling like the refrigerator is a lemon, and its just a matter of time until the cost to continue repairing it is just not worth it. And its a shame I had to post on this site to get any kind of help from them, when they adamantly refused when we called. Our next refrigerator will definitely not be an LG!Still, thanks to this site for saving us hundreds of dollars on the repair, and I appreciate LG stepping up and doing the right thing, even if it was only because I posted on a public site the issue(s) we are having.

My wife and I purchased a new 30 cu.ft LG French door refrigerator Feb.15th 2015. Within 6 months we had a defrosting problem, service man came out. A few months later same problem except worse. MELTED AND SPOILAGE. Service man came out. Kept replacing the same part. Now I must have LG EXTENDED WARRANTY, A LG CONTRACTED service man came out, he was saying NO its a compressor. He came out again. HE TOLD THEM ITS A COMPRESSOR. They thought they (LG) knew better.Finally a LG Co. Repair man came out, with a compressor. Problem solved. Each time I called for service IT WAS 2 WEEKS before it was put in, even though it was not right. The last time it was 3 weeks but problem solved. I had to purchase another refrigerator, NOT A LG. It is performing great. A GE, I HAD NOT BEEN ABLE TO USE THIS LG for about 12 WEEKS because of being ordered and BEING WRONG part. The customer service IS SO BAD. Then, the last time LG service came out, I was charged $395 because the ext. warranty had expired. My purchase date from SPENCERS APPL. Feb.15th 2015, $2750.

The LG gas dryer that I purchased from Best Buy on 11/26/2011 and didnt receive until 12/1/2011, has been out of service since 4/3/2012, because the dryer is not igniting. I called Best Buy and because I didnt purchase their black tie warranty and it has been past their 30 day exchange period, Best Buy will not exchange my dryer. I called LG. They referred me to A-Reliable Appliance Service out of Chattanooga, TN. I called A-Reliable (what a joke) on 4/3/12, scheduled appointment for 4/5/12 and they ended up coming on 4/4/12 to see what was wrong with my dryer. A-Reliable ordered parts and replaced on 4/10/12. I work Mon-Fri 8-5, 30 minutes from home. I have to arrange for someone to meet them at my home for repairs. My mother-in-law met the service tech for them to repair my dryer. The service tech replaced sensor and thermostat valve, the dryer was still not heating after 15 min. of running and the tech left my home without dryer working saying that it was fixed. Im no genius but I can figure out that if a gas dryer is not hot after 15 min. of running, that obviously its not fixed. I called A-Reliable on 4/11/12. I was advised by Larry that his service tech was going back and forth with LG trying to figure out what is wrong with my dryer. I called Larry on 4/12/12, still same response. I called Larry on 4/13/12, still same response. I called LG. I was advised that A-Reliable Service had not been in contact with them since 4/10/12. I was told that they were supposed to have replaced an electronic control panel which was not done by A-Reliable. I asked about the manufacturers exchange and was informed that the service provider had to do what they were informed to do before that would even be considered. A-Reliable was to call me on 4/16/12, to advise when they would be out to fix my dryer. Guess what, no call. I gave them benefit of the doubt. I called Larry at A-Reliable on 4/17/12. Part was still not in, it should be there today. They will call me back to let me know, no call. Morning of 4/18/12, I called Larry at A-Reliable and part still not in should be there today. I called LG customer service and spoke with a representative. They called Larry at A-Reliable Appliance Service and found out that the part has not even been ordered. I have been lied to by Larry at A-Reliable Appliance Service since 4/11/12. This is ridiculous. A-Reliable is causing LG to lose customers because of the simple fact that they are not responsible or knowledgeable in repairing appliances. I filed a formal complaint with LG. I spoke with an executive service representative to advise the situation. She advises me that she will address this problem and get back with me and resolve the problem with the dryer that is not working!

My experience with LG has not been great considering that it took a month to get my French-door refrigerator fixed this summer. I got this unit because I liked the design. Its compressor went out and I called the warranty company Asurion and they kept telling me that it had to be LG alone to fix it. It took two weeks to finally get somebody to get here. The first person who came out was here for four and a half hours and he did things incorrectly. The first compressor that they put in ended up being broken itself too. So then, they had to order a whole another compressor and dryer again. Then, even though it was delivered to my house within five days, it was two weeks before I got the second technician to come and fix what the first tech did. So, not very happy at all. The techs were friendly and courteous, though. Also, whenever I called LG a couple of weeks ago when the unit was acting up, they got on it very quickly and was able to call a different company to come and work on it. So, I was happy with that. Still, since the repair the refrigerator has been off and on. I have to keep hitting my breaker and resetting my refrigerator from time to time. The panel board will lock up for no reason at all. We dont know why it does that. Also, the ice maker will stop working for a couple of days at a time and it makes noises. Then it will fix itself and go back to working. I wont buy another one.

Purchased a new counter depth LG refrigerator in April 2015 due to the remodeling of our kitchen. Unit was delivered in May and put into operation during early June 2015. Unit ran fine without problem during the warranty period (one year). In late July 2016, approximately 2 months after the warranty expired we experience ice forming on the back of the inside of the unit. Eventually the fan started making noise and the temperature inside did not seem cold. The unit then displayed a code of rf. Since it was out of warranty, I researched LG refrigerator problems and now realized all the issues with LG and their lack of customer care, so I called Sears Home Service. The technician visited the house, inspected the unit, researching the error code and determined the problem was a failed motherboard. Technician ordered a motherboard and advised he would come back when we received the motherboard. We received the motherboard a few days later, advised the technician of the receipt. He promptly came out the next day and replaced. In summary and based on other reviews, I am just another customer who bought a LG refrigerator for a couple of grand and just after the warranty period had to pay approximately $500 to enable the unit to operate. LG might look good but either the design or quality of parts is inferior because it appears my problem was not unique. Advice to future purchasers is avoid LG. Look for a reliable brand.

I have my double door (side by side) LG refrigerator got cooling issues and registered a complaint (Ref. **) with LG customer care toll free number. They promised to attend the case within 24 hours. Unfortunately nobody attended the case even after 36 hours and and I had all my frozen and refrigerated food items spoiled. When I contacted LG customer care again and again, they were saying silly excuses and not helpful at all, I feel LG have appointed dumb ** in customer care and service. I understands it is a persisting issue with LG and many issues with their after sales and service. We, Indians welcomed them with both hands and made them leading brand in India!!! Now that we have to regret and run after them to get service! Looks too many customers and too many complaints! Lets help them NOT buying more LG products so that they can concentrate on existing customer service...

I purchased a LG refrigerator from Abt Electronics in 12/15. Less than 8 months, the ice maker was not working. The manufacturer came out, ordered the part and had it delivered to my house the next day. He returned to install it. Then less than 18 months after purchasing the new refrigerator, it started making a strange noise. The next morning, there was water in it.Called LG and was told the warranty was up since it was over a year old to call Abt and use my extended warranty service. Called Abt, they diagnosed the problem as it needing a new condenser! Had to wait on the part. Returned a week later installed the condenser. Later the same day, the panel on the doorways showing an error code and the ice maker or water dispenser wouldnt work nor was it cooling in the refrigerator but the freezer was working. Used my extended service warranty again, had to wait a week to get the part and reschedule another service call. They came out to install the fan.I have now had all three major parts on this less than 1.5 year old LG refrigerator. What else can go wrong now? Thank goodness I had an old 30 year old refrigerator in my garage to use as a backup! Wouldnt ever buy an LG refrigerators again. Hoping this last five years! My earlier refrigerator lasted 22 years with no repairs. I just bought a new one since I had my kitchen remodeled!

We purchased the LG Smart Drum thinking this was a great investment. It was the worst decision we made. It takes hours to wash one load. It constantly errors with UE no matter what load is in there. Even during the clean tub cycle where they recommend nothing in the washer. We have to constantly reload heavy wet clothes to rebalance eventually have to go directly to the spin cycle and shutting off the water just to get it over with. I am lucky to get two loads of laundry done in one whole damn day.I cant get anything else accomplished because I am babysitting a damn washer. It has caused so much frustration among our entire family because no one can get their laundry done and over in a reasonable amount of time. I am going out this weekend and buying a new washer. It wont be a LG thats for sure. From all the other reviews it appears the washer is a lemon and LG knows it but they dont care. Also, the app they say you can get is not available either. They should be sued for falsely claiming things this washer can do and it doesnt. True balance my butt... this machine is the worst. Buyers beware. You will be sorry.

I purchased a double oven in 2018 & within six months the numbers on all the knobs were coming off. Mind you, I paid over $1300 for this range. I requested replacement parts through filing a complaint with the BBB, because LG wanted me to buy the knobs, because the warranty had expired after emailing & talking with them on several occasions. First, they set the wrong color knobs, the second time they only sent two knobs, with one being damaged & the wrong style and the third time, all the knobs they sent were different & they only sent four. This is the worst company Ive ever had to deal with & the worst & cheapest made appliance Ive ever bought. Ive never had an oven where the numbers have came off the knobs. They are ripping off the consumers by producing these defective knobs & then trying to make you buy more & when you file a complaint, they give you the runaround & send you the wrong knobs, so they dont have to replace them for free. I have been going through this process for two months & still do not have the correct knobs on my oven. I spent over $5000 buying all new kitchen appliances and this is how they treat their customers. Its not like my appliances werent registered on their site, so they had the correct model & serial number. Buyers BEWARE when buying LG products. You will get the run around when trying to get the right parts & cheap production.

We have had our LG 2301HR Direct Drive Front Loading washer going on two years. First of all, when the washer starts its water loading process, the valves close so forcefully and quickly that the water pipes throughout the house clang, bang and shake. You can not only hear them but you can feel them. To make matters worse, the closing of the valves are frequent and many throughout a wash cycle. This is a major design flaw.Secondly, I am replacing today the cold water inlet tri-valve system due to a water leak that developed in one of the valves (most likely due to the water loading process). I believe this will fix the water leak but unfortunately it will not affect the rapid shutoff process that created it. Hence, the part is only 35 bucks but that is with me doing the work and finding the problem. Too soon to be having problems with repair or replacement and I feel this solution to be only palliative.Third, yes I, too, have the same problems with all clothing having a moldy, musky odor. This has been since day one. We have tried and are still trying ways mentioned by the other reviewers with little to no resolution. The clothes do not smell clean because of the mold problem and it is obvious some soil is remaining in the clothing. Overall, the initial price tag of the washer made it a big decision for our family. It, too, was a replacement for our older top loader that worked just fine.We were sold on the idea that it was much more energy efficient and would pay for itself in time with the energy and water savings. LG is making inferior washing machines at the cost of our ignorance or belief that we are buying a better product. They are deemed defective presented by the problematic facts as testified by the reviewers/owners. The health issue alone (mold and mildew) should be enough for the Federal Health Dept to intervene.What about the BBB (Better Business Bureau)? Someone getting paid off?! What happened to our rights as consumers? Our forefathers are turning over in their graves. My seasonal allergies have become year-round chronic and come to think of it...it has been for the last two years. Go figure.

I purchased a $6,000.00 worth of LG appliances approximately one and a half years ago from Sears. The microwave oven (Model: 2085ST) now needs a replacement door panel not covered by the warranty. The microwave has had minimal usage (average use of once a week which equates to 60 uses). Upon attempting to resolve the problem using the LG customer service line, I was referred to a local service center which did not even work on LG appliances. Additionally, I was placed on hold twice and had to repeat my issue twice to rude employees. The quality of the appliance and the customer service is so poor. Evidently, the company has no responsibility to stand behind their products. I will strongly advise everyone I know to never purchase LG products.

1) Super-duper energy efficiency is achieved by hard tumbling. I always set up this machine on the lowest possible setting for soil and spinning, yet it ruined a whole load of clothes. Everything made of knitted fabric (read: all T-shirts and all short-sleeve shirts) after one single washing cycle is stretched to the point that it is no longer usable, precisely - became 2 times wider and 2 times shorter. Also, I have 2 regular shirts ruined - the machine tears off buttons with pieces of fabric, and just tears apart fine fabric. I want to underline again - it happened on the lowest soil and spin setting. So, basically, if you are interested in Delicate cycle - it does not exist. All other cycles have no value, since you will get your clothes ruined anyway.The only thing the machine could be usable - washing jeans and soldier uniforms. Towels and linens are okay too, but forget about washing your clothes, any knitted and fine fabric.2) Because it is high energy efficiency machine, you cannot choose water temperature. Well, nominally you can, but in practice it tries to use cold water. In most of the settings except the last one, you will get cold water in the washing tank. The highest possible setting, hot/warm still uses cold water from the tap, and the machine does not have a water heater. So, to get hot water only you have to dance around it, and turn cold water tap off, then on.3) Water efficiency feature does not exist - it has a couple of settings like half tank and full tank. So, if you want to wash a couple of jeans or 4 shirts, you will get a half tank of water, and the tank is huge.Overall - taking into account the price, the efficiency, and the amount of good clothes I have spoiled by the machine - this is the worst purchase in my life.

LG LFX21960 - We have had our LG French door water dispensing refrigerator for 5 years and what a waste of money it has been. The ice crisper drawers are cheaply made and fall off their track on a weekly basis. This problem began happening within a year of use. In the last year (so 4 years of use), our interior light bulb malfunctioned and melted its own plastic casing, our ice maker has broken and had to be replaced, and our water line (the one that runs the ice and water of the refrigerator) has sprung 2 separate pinhole leaks. Those leaks have caused water damage to our kitchen floor as well as the wall behind the refrigerator. All of the problems have been fixed at our expense. Not only that, we have had to use the LG service repairman to come out and fix our model. We have not been able to use our own repair service. I will never buy an LG product again!

I bought my refrigerator in November of 2012. It worked fine until it broke down a couple of weeks ago. I call LG the parts is under warranty and they referred me to one of their service tech. Long story short the tech wanted to charge 850.00 labor, LG had said 200 to 250 for labor on their website. I call back LG and told them about the misleading information on their website. 850.00 on a 4 years old refrigerator I can get a new and better brand for 1300.00. I hate LG.

7 year-old LDF7810ST (with very little use until recently) gave LE code. Replaced motor & since old part was riveted shut, husband drilled it open to take a look: what a mess. This must have been a defective part from the beginning and ultimately made a terrible grinding noise like it was chewing up silverware, however, it was just the motor grinding itself into pieces. Re-assembled & still wouldnt operate. He checked wiring & voltages, only to find that the noise filter has a 120V black wire and white wire coming in one end of the filter and coming out the white wire is 120V. He cant figure out how this ran in the first place, but has anyone else noted this problem? Do we throw good money after bad & keep trying to fix this sad excuse for a dishwasher?

It was sold to me at a good price point for the features that it has. The store employee also recommended this refrigerator to me. It has met all of my expectations since purchasing it. Built in ice maker, sleek black color, water filter system, doors open outward, pretty big freezer. It keeps my food from spoiling. Would make the freezer larger, because I like to freeze a lot of food. Also have it come in even more color options. They could off a better service warranty and make the installation process even better.

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

Purchased a complete LG kitchen on Black Friday of last year. Dishwasher has only worked 1 month out of the year, rest of time at LG warranty repair shop or waiting on repair shop. Will not give new unit or refund.

Have had to buy a dozen or so new bath towels because the washer has been ripping up the old ones resulting in a shelf full of old rags. Am now going through the new batch of bath towels that are also being ripped up. I am presently in the process of accumulating another shelf full of premium rags... Thanks LG...

I bought my washer and dryer a few years ago. About a month, maybe less from the first use my washer would drain out all over the floor. I couldnt figure out why. I read the troubleshooting manual and found it had a drain. So now every other day I drain it in a bucket so it doesnt leak ALL over my floor. I shouldnt have to drain my washer... it shouldnt leak. A few weeks after my washer started leaking my dryer stopped drying. I did all the vent cleaning and it didnt help. I found one setting that will dry my clothes. I have to put it on cotton/towels for 1 hr to dry a small load or a large load. That is the only setting that works. Now my dryer has been making a loud noise for months, my clothes have also been getting caught and all my tank tops straps get stretched and ripped. I just took a good look inside and the drum is not only cracked, a big piece is broken off. After reading all the trouble people have trying to get help from LG I will not bother. I am going to buy a new set NOT MADE BY LG... I can no longer deal with trying to get laundry done for a family of 5 with useless appliances.

Model: LMV1680DW. Dont buy LG - just dont do it.... You WILL regret it. I know, every company has failures, and you can find a person who hates any company. But, LG is horrid. This is the second microwave from them that failed with the same problem - in the original warranty period! After months of fighting with them, they finally replaced the original unit, and now the new one is dead! Called them up and they start giving excuses for not replacing the second one. I will buy a new microwave - I just dont have the energy to fight them anymore and even if I win, cant go another 3 months without a microwave...It doesnt matter how cheap LG are, there is a reason they are cheap... Dont fool your self - youll spend less if pay more.

LG has met my initial expectations. Price was the first reason for purchasing this refrigerator. We loved the fact that the shelving was movable. Lots of space, very nicely organized. Well built. Satisfied my growing family. Great color choices. Nicely constructed. Very happy with the service we received. More freezer space needed though. For a growing family its difficult to place frozen foods of different sizes into such a small area such as the freezer. Maybe put more shelving options in the refrigerator.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

I purchased an LG (Model: 1390179) Fridge with the double French doors or ice maker package. The French door on the right side has an extremely poor hinge. It was probably made from weak material because it easily breaks after a short time. Now, I dont have the ice maker feature or any other of the digital programs since my door does not shut properly. I have been waiting for the replacement part for the last four months. What is the matter with this picture? I paid over two thousand dollars for this piece of garbage.

I love everything about my LG refrigerator. I Iove the dual doors. I love my my meat and cheese storage, the freezer size. Open doors, ice maker, freezer features, sub door for milk condiments, juice, etc. The ice maker choice of ice size. It makes me feel as if Im in the lap of luxury. It is the best refrigerator I have ever owned. I love the crisper. My fruits and vegetables stay fresh. My cheese and meat stays crisp. It spoils me. I would never change the fruit and vegetable bins. The storage size, the freezer space of different levels. Everything.

I have had this refrigerator a little over a year and the ice maker has gone haywire twice. It doesnt just stop working, no, it starts dumping water when the ice tray is still full of ice and I find a big puddle of water on the kitchen floor, an inch of ice in the dump spout, the ice bin is one solid block of ice. This is the chunkiest, clunkingest, noisiest refrigerator I have ever seen. I have to pull the thing out from the wall and turn the water off to change the water filter. This is the worst engineered piece of junk I have ever purchased and I will never buy another LG product of any kind. We are throwing this $2000 piece of junk away and going out to buy another refrigerator this weekend.

I bought a LG dishwasher in 2017 from Home Depot. Registered it and it worked fine for almost a year. Then it started stopping before the drying cycle and constant beeping and didnt drain. Over the coarse of 9 months, 2 different repair companies, many hours on the phone, weve had the control panel replaced 2 times, the mother board replaced 1 time, the door lock/latch 3 times. Each repair lasts about 2-3 weeks. I have taken videos of the problem when they didnt believe me. The machine shows no error code and the smart app on my phone when linked says the machine is working fine. I have asked for a replacement washer because this is a lemon. I have documented all my emails to LG and to the service techs.When I read all the negative reviews on this same product, and under the review LG replies to contact them by calling them, or contacting on Facebook or Twitter because they want to make it right, I have to laugh. I have done all that including contacting them on Facebook. When the repair man visits your home and reports your problem to LG tech support, then sends the report to LG, tells you to wait for LGs response. No response in over a week so I call customer support. You cant call tech support only the repair guys have access to them. Customer service doesnt have access to Tech support. They leave them a note to call you. So you go round and round. As I am writing this I am waiting again for the repair man to arrive to fix my LG dishwasher that now will not start at all on any setting. It flashes, then beeps then stops.

I bought my Fridge (French Door, Bottom Freezer) in June 2012. The Crisper cover is now broken in several places and I just paid $50+ to replace it! Very, very flimsy material! I wonder how long this one will last? I have a 27-year-old Kenmore Fridge, now in the basement, which is still in perfect condition physically and working great! Why cant they make appliances like that anymore?

What an awful experience it is getting service from LG, they are the worst Ive encountered. My $2000 LG fridge stopped working July 4th and it was stuffed with food the technician who came said he could repair the fridge so he would have it taken away. He made up a story about why he couldnt fix it but most likely he didnt know. The fridge is 3 years old and so he charged me for the collection and now he says its the compressor. The 10-year warranty doesnt appear to apply to whats wrong and he says that LG dont have a compressor to supply him? Ive lost my fridge all the food and I have no respect for LG. I called their marketing department but the lady answering the phone hung up on me after I called to complain. Great customer relations LG.

We recently purchased a LG fridge and have been happy with is so far. It is a top/bottom layout with the door in a door with the glass window. It is convenient to grab drinks and other often used items. It keeps everything very cool inside. We set it a few degrees lower to help keep the door items cool. The front items in the door average about 40 degrees while the inside is around 33-35. The Freezer section stays around 0 as desired so no issues there. We bought the extended warranty based on some reviews but are hoping to get a solid 10 years out of the fridge.

Im not sure what one more negative review will do for LGs image problem with its refrigerators. However you would think that as the reviews pile up and pile up that at some point the company might start dealing with the fallout and consumer dissatisfaction. My model is (rather was) a french door type with bottom freezer. While Ive had it the interior light bulb melted its plastic cover, Ive had the ice maker replaced twice, and the thermostat assembly has gone twice. Some on warranty and some not. The second time I decided to cut my losses (tons of food lost) and no comfort that the problems would end and replace my fridge. In these days of sustainability thinking however I remain upset with this company and the crappy product I bought. Thing is the glitzy outer casing looks brand new. What a shame.

I spent $2000 on this front loading brand new LG wash machine. I bought this machine in July 2016 - delivered in September 2016 - power stopped in February. LG sent Precision Television (took a month) with a new brain. They put the new brain in - guess what - worked for about a week. No power again. I had electrician come out - nothing wrong with my power. Called LG again - sent me to Appliance Doctor. They do not call back. Had to write to LG again and complain. I wish for a Samsung like I had before. These people need to give me my money back.

Worst Customer Service ever experienced. DO NOT BUY AN LG PRODUCT. Going on 4 months to get our new refrigerator repaired and still nothing.

Customer service for LG is not helpful and gives you the runaround. Most of the appliance repair companies I have contacted will not even work on LG. This refrigerator (Model # LFXS29766S) stopped working in just over a year just when the warranty ran out. Purchased from Home Depot and they are no help either. I have read so many negative reviews since it stopped working. Wish I had seen them before I purchased it.

Bought an LG refrigerator for 4 years ago. 2 months ago our refrigerator and freezer stopped working. We lost everything in the fridge and freezer. As we no longer had a warranty on it we used our American Home Shield warranty. They sent a technician out to diagnose that it was the compressor. The repairman stated there was 10 year warranty on the compressors because of problems that LG has had. Because of that he couldnt fix our refrigerator LG did not contract with them for warranty work after waiting a week for him to get there. American Home Shield then sent out Sears not to fix the problem but to diagnose it again. That was the end of week two. We then had to wait another week for the compressor to come in and for Sears to come and fix it.3 weeks without a refrigerator or freezer. Living out of A cooler. The 1st technician told us, Dont be surprised if something else goes out because your compressor has made your refrigerator work too hard as it was dying. Sears tech however denied this statement and said no. Once we fix the compressor no problem. Well its now 2 months later my fridge and freezer do not work again. Lost everything again. Took a week for American Home Shield to have Sears come out again for a recall on their original work and he is determined it is the motherboard that is bad and he cant tell if the compressor is bad because the motherboard is not working so well have to wait until the motherboard comes and he fixes it and then we might have to wait again for a new compressor. Once we fix it no problem. BS.Not happy with this LG product. I got it because of all the problems I had with my Frigidaire. Is there not a refrigerator company out there that is selling quality products. So now that Ive lost two freezer full of food two refrigerators fulls of food and living out of a ice chest for now for weeks and more to go Im not a happy camper with LG. Not to mention we go thru bags of ice at $4 a bag and have to put new bag in every other day. So at 4 weeks so far with both repairs LG has cost me $56.00 in ice and we dont even have it fixed yet.

I unfortunately purchased an LG brand front load washer and dryer from Home Depot. I wish I would have done some research first because it would have saved me a lot of problems. The washer is very high maintenance in which you have to drain it and clean out the trap. At least once a month, there are cleaning pouches that Tide makes that you have to use to clean out the washer. It seems no matter how often I use the pouches and drain it, my clothes have a musty smell. One of my biggest complaints is that I can not wash a lot of my blankets and comforters because they get too heavy and off balance the drum no matter if I try repositioning them.