Ive had it one week. DO NOT LIKE. Ive used several times for one load (not large, not small, regular size load). Things are NOT clean at all. VERY DISAPPOINTED. Ive done everything right. The dryer I had went out. I bought a dryer and matching washing machine. The clothes smell bad, have lint on them before they get in the dryer, stains wont come out even with Clorox. I am going to call the store and the company Monday.

This refrigerator model GC-L207BLQV came as part of came as part of the appliance package provided by the builder of our house. We were never given a manual or receipt. When we moved in we found the water feed to the ice maker was not connected which I managed to figure out and correct. We have now had the fridge 11 months and the freezer ices up and the fridge part doesnt cool. The display on the door indicates Er dH , without the manual I have no idea what this means. We live in Panama a long way from towns. We called in a local tech to repair or diagnose. However he spoke no English whatsoever and we know very little Spanish. He defrosted the freezer with a hair dryer charged $45. The freezer continues to ice up and the fridge side gets warm with subsequent food spoilage. Contacting LG is a waste of time as they are not interested in servicing Panama. Ive found out from researching that the defrost timer is stuck or malfunctioning. I have no idea where this item is located or how to get at it without a servicing manual. The warranty is not worth the paper its printed on so Im prepared to do the work myself or pay to have it done. LG no thanks.

I purchased an LG Microwave P/No 3850W2A233P. The handle seems to be made of stainless steel - what a stupid thing to do since 90% of Microwaves are located above ovens. The heat from the stove and the pots and pans heat the handle and no warning label or anything lets consumer knows to be careful. That never happened with my Samsung Microwave and we owned it for 13 years. WHAT A Waste of money. My son got burned so bad we had to take him to the doctor. Horrible product. DO NOT BUY.

We purchase this Kenmore Elite 29002 top loading washing machine in 2012. After about 4 loads of normal, not grimy laundry, it began smelling very musty. (*We are very eat clean folks...no children in the house, etc). Called Sears, they sent out repair person twice; they looked at the drain mechanism, messed with the computerized controls and made all cycles longer; suggested we clean the washer every week with purchased $$ tablets.. So now the machine that was to save money by saving water (High efficiency)... Would now cost out to $ $15/month for cleaning tablets!! They should take it back and replace it with a better model!

My husband purchased an LG front load washer dryer set about a year ago. The washer has been fine so far but the dryer has been a nightmare. Theres the usual problem of the lint trap sticking up so it grabs your strappy things and rips them apart. I cant put any camisoles, bras, etc in the washer. Also I washed a load of all my summer skirts this spring and my daughter didnt know the dryer is hell bent on destroying everything I love and put the whole load in it. Needless to say I lost every last one of them. They came out in a twisted torn up knot with drawstrings ripped off and holes in all the light material. Not one was salvageable.Theres another major design flaw with the lint filter though and thats had the holes in it are too big. Theyre the perfect size for catching big zippers and things and ripping them off. My husband and I both wear Carhartt coveralls in the winter and have multiple pairs. The latch on the front of the coveralls gets caught in the lint filter and ripped off. The zipper on BOTH my Carhartt coats has been destroyed and I have one pair of coveralls left that havent been in that dryer. 4 coveralls, 2 coats, multiple bras, camisoles, nightgowns, skirts, all ruined.Every time I load that dryer from hell I feel compelled to stand and watch the entire time with one finger on the pause button and one hand on the door to try and catch it when it starts to eat my clothes. Sometimes I can catch it, other times its too fast for me. I literally stood there and watched it devour my favorite and newest pair of overalls before I could get the door open. I have a thousand dollar dryer that Im afraid to use and a clothes line in my laundry room. This was a huge mistake, Ill never buy lg anything ever again.

We purchased a top-loading direct drive LG washing machine at Best Buy a few years ago. From the beginning it has not been a good experience. The steam function never works and it crashes 1/2 way through the cycle EVERY time... and we then have to empty the machine and start over again. Add to this that the regular cycle does not fill with anything close to enough water, and the result is consistently dirty clothes and/or soap that dries inside the machine. And we cant even think about a load larger than about 6 or 7 large towels... as it overloads and tilts so we then have to drain the water and remove 1/2 of the load. If we had known how terrible this machine was going to be, we would have bought ANYTHING else. Do yourself a favor and avoid LG washing machines! We wrote to the company 2 times over the last few years and our letters are ignored. They do not seem to care about their customers.

I purchased my range in 2009. Near the end of the warranty, my oven stopped working. I called to have it repaired and it was repaired under the warranty. February of 2013, the oven stopped working again! I bake a lot so was upset I had to get it repaired again. We live in a small town and it is hard to get repairs done. After phoning around, I found out that the range had a recall on it in 2012! Why were letters not sent out? It took three months to finally get it repaired. Yesterday, November 6th, the oven doesnt work again! I called the recall line and had to fax the bill of sale to them. As of now, I havent heard back. I told them I would just like to get a new range so I dont keep having problems with this range because I bake a lot. The person I talked with said I probably wouldnt get the full value for the range, if they dont repair it again. I cant go without an oven for another 3 months. After the third breakdown, they should just replace the stove.

This is the first time Ive ever written a review, ever in 42 years but Im so dissatisfied with LGs customer service that I feel its warranted. I had my $4000 LG refrigerator less than a year when problems started. The issue started as a loud noise thats ended in the refrigerator not working at all. I called customer service immediately when the noise started and they went thru a series of self-tests by phone to determine what the cause was. Initially the rep suggested it was a fan issue. So we re-leveled the unit and the doors as suggested (because according to LG this isnt covered under the warranty). The problem continued and then error messages began to show on the door so we called back to LG and after several days of calling we were eventually set up with a warranty repair service to come out the following week. Now keep in my mind the back and forth of trying to reach someone who could help us in customer service had went on already for over 2 weeks already. Finally an service appt... But no one ever called us or showed up as planned for the repair. So we called back to LG and started from scratch again. At the end of the call the rep tries telling us we are now out of warranty. Furious, I immediately explained to her this problem was called into LG long before we were out of warranty and due to their delays and pushing us off is the reason we are now beyond one year. However we certainly were in warranty when this debacle started. After going round and round for 3 more weeks, we come home to a non-working fridge and everything ruined inside. Its been 4 additional weeks now that weve made calls to LG and continue to be put off or lied to by their reps. I finally demanded to speak to a supervisor on the last call who advised me that they couldnt locate anyone to come repair the fridge for at least 2 more weeks. This all started 8/28 and its 10/14 and still our fridge is not working. I called the company that one rep said would be coming out to repair just to confirm. I wasnt being lied to again and not surprising the repairman said he absolutely will not do work for LG because they dont pay the company for their repairs and that he immediately turned down the work order when it was sent to him. Do you think anyone from LG called to tell us that this service company declined the work order and set us up with another repair company... Nope not a word! So here we go calling them back again and now the latest is the national LG service locator is trying to find someone to come repair our fridge - still have no date of when to expect our fridge to be repaired. THE ABSOLUTE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED. I will never purchase another LG item and will share my experience with as many who will listen. We purchased the $4000 LG refrigerator last year and it lasted 11 months before the problems started... Now we have been sitting with a non-working refrigerator for over 2 months and still no confirmed service repair appt. Im warning anyone considering purchasing an LG product - DONT!

LG washer drum wont turn. Called number in the user guide. Customer service gave me a number to call for repair. Turns out they are too far to service me. Logged in to LG website and called number for washing machines. It was a Sears number that services LG. I advised the washer was 3 years old and out of warranty, but the drum motor was warrantied for 10 years. She said they could not honor the warranty since I did not buy it at Sears. She said I should go back to the store where I bought it, but the store cant do anything past warranty. Talk about a complete run around. All local appliance repair centers service all brands except LG and Samsung. Guess I am screwed.

Love the look and most about this bottom freezer model. Problem is ice keeps forming below the bottom freezer. We noticed because it starts a puddle outside of the fridge. This happens about once every couple months that I need to chip out about an inch and a half of ice on the bottom. This is very concerning. Past warranty so need to keep chipping out the ice.

Im a professional mechanic and electronics tech. I just had to replace a relay and two corroded microswitches due to poor design of the icemaker hatch. Weak return springs prevent a tight seal when not in use, allowing moisture from ice melt to drip down past the hatch and, as evidenced by mineral scale, into the chamber containing the relay board, front panel control board, and the in-door ice and water lever microswitches (!). Observed heavy corrosion on electronic parts and fasteners inside, as well as around the front seal where it meets the metallic enclosure. The front seal, intended to prevent moisture intrusion from the exterior of the unit, instead prevents moisture introduced by the ice chute from escaping the chamber.This oversight exposes control boards and electronic parts and connectors to sustained high-humidity environment (!). Control boards inside are not potted (no resin/silicone/thermoplastic encapsulation) and there are no rubber seals on electrical connectors contained within. ICs, pads, and components on the front panel control board show corrosion and, in my opinion, are not long for the world. Ive added a desiccant pack inside the chamber and a bead of silicone sealant under the defective icemaker hatch behind the front bezel to mitigate the design oversight and hopefully extend the life of my investment. Rust at the bottom of the front control panel may be an indicator of the problem described above on your unit.Additionally, the linear compressor used in this fridge is currently the focus of a class action lawsuit (which I am not party to). LG asserted that these units can have up to a 20 year lifespan (avg of 14 years) but have had a significant portion of units fail starting around the 3-year mark. My compressor is still functioning for now but Ive purchased a 3rd party wireless temperature monitoring panel with sensors for both compartments to mitigate the risk of foodborne illness associated with a failing compressor.This appliance is at best, a very poor investment. At worst, it is a hazard to my wife and children. Moisture intrusion behind the front panel presents a reliability problem, a mold hazard, and a fire hazard due to the line voltage connections within. The poor design choices make it clear that the engineers involved with the project had some serious deficiencies in failure mode analysis, fail-safe design, and keeping with good engineering principals. Ive experienced similar design oversights involving moisture control with other LG products Ive owned and maintained (LG window unit AC, LG Waveforce washer and dryer) and will never purchase another LG appliance. Longevity is important to me, but does not seem to be a priority for LG. My wife thinks it looks pretty in our kitchen, so theres that I suppose. Hopefully the compressor fails and I can get this stylish lemon out of here soon..

LG did send someone out to replace the faulty part. They did this as a one-time courtesy. I cant help but feeling like the refrigerator is a lemon, and its just a matter of time until the cost to continue repairing it is just not worth it. And its a shame I had to post on this site to get any kind of help from them, when they adamantly refused when we called. Our next refrigerator will definitely not be an LG!Still, thanks to this site for saving us hundreds of dollars on the repair, and I appreciate LG stepping up and doing the right thing, even if it was only because I posted on a public site the issue(s) we are having.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

Bought a LG topload washer and dryer on Feb 21, 2014, on March 21, 2015 the circuit board fried. I contacted LG and they had given me the extended warranty, so kudos for them for that. From there the bottom drops out. For over a week they said that no repair shop would come and fix it because I lived too far out, I looked them up and there were two within 10 miles of me. Finally I asked them what address they had, for some reason they had an address that we hadnt lived at in over 7 years. Got that fixed and a week later the repair guy shown up for 10 minutes to tell me that the board is fried and they will have to order one. So they order it and they deliver the wrong part, he calls LG and orders again, explains to them what he needs. They send exactly the same part, so he opens a claim. That was over two weeks ago, I have called them at least 3 times a week only to be told that they have to order the part, but they cant tell me when they will get it. They have put me on hold for over 30 minutes, hung up on me while I was explaining to them what was going on. It has been a nightmare, just got off the phone with LG and the guy was very nice and apologetic, and said he will escalate it, but I have been told that several times. We now have a $900.00 paper weight sitting in our laundry room and LG has been no help. They gave us the extended warranty, but it is looking like that was just to appease us as they cannot tell me when it might get fixed. Never buy LG again. Have no idea where to go from here, but wait more.

My husbands a mailman and he uses a lot of ice. We wanted a second ice maker and we wanted it in the bottom. LG was one of the only brands that carried that, so we purchased from them. We have the refrigerator for almost a year now and its been fine. But we had to have it serviced because the second ice maker was leaking water, the tubing hadnt been pushed in far enough. And when we told them about the issue, they did not handle the matter well because when the servicemen were supposed to be there, apparently, someone didnt get our entire address. So when they said they were gonna be there, they never showed up. When I called back, they had to put it a week and a half back further, even though it wasnt our fault that they didnt get the address. They said they called but nobody ever called us. It was an absolute fiasco and one of the worst service experiences Ive ever had. In the end, they sent a different guy to do the repair and when he came, it took him 15 minutes to assess the problem and fix it and we were back in business. Other than that, we have more than one appliance with LG and were very pleased with it.

I like many how have already posted immeasurable frustration with their LG Washer. My washer does the error code and runs forever like many other customers. I have not contacted LG yet, but it is clear that I will never buy another LG product. It is sad to spend this much money on a product that causes so many consumers frustration. Just for fun I now time how long it takes to wash a load of clothes, not to mention how much water is used.

The LG washer and dryer are the best ones I ever had, they wash and dry great and had very few problems with them. Have them for 11 years, I would buy the same brand if I needed a new pair. They also fit a lot of clothes with no problem.

If you are in the market for any product that LG Global makes, BUYER BEWARE! I have a dryer that is less than 2 yrs old and I have been trying to get a courtesy repair since it’s the dryers electronic control board has gone bad! My dryer is less than 2 yrs old and warranty only covers 12 mos. The customer Service for this company is non-existent. “When” you get people on the phone you can understand, and you’ve spoke to 3 customer service people and so you ask for a supervisor and they say “I can’t do that”. There’s a huge problem.I am so furious and tired of each customer service rep asking for the entire history again snd then wanting to open a new call it gets RIDICULOUS. DOESNT ANYONE PICK UP THE PHONE AND CALL YOU BACK TO HAVE A CONVERSATION? They don’t seem to care.??? DONT BUY LG PRODUCTS, YOU WILL BE SCREWED WHEN IT BREAKS DOWN (and it will) AND THEY ALREADY HAVE YOUR $$$ SO THEY DONT CARE!???

I have an LG refrigerator in a vacation home that I use myself. Im Immaculate and very careful about my homes. This refrigerator is what I call self denting. It actually has waves all over the stainless steel. Im amazed of the poor quality in a refrigerator that was costly. Oh did I say that Im in this home maybe 20 days a YEAR!! This refrigerator is LESS than 1 year old.

Purchased an LG fridge model LFX29945ST from our local Home Depot. Weve had this fridge for almost 2 yrs now but we have had a number of issues after the first year of owning this POS. First issue is the annoying high pitch noise that comes from the compressor at times. Called Tech support and was told that our Fridge was not leveled and was most likely the cause of the issue. Our fridge is perfectly leveled and our house is only 2 yrs old with a perfectly leveled floor. Second issue is the lower freezer door will not close all the way at times due to ice building up on the tracks for the Freezer Door not allowing the door to seal the Freezer completely. I occasionally have to chip the ice away so the freezer door will close all the way so our food does not thaw out in the freezer. The last and final issue that weve had with this fridge, is at the bottom of the control panel next to the water and ice dispenser one day just started discoloring and peeling and now our fridge looks worse than our previous fridge that was 6 yrs old. I expected better quality for the price and wish I never bought this Fridge at all. DO NOT BUY!!

My 32CFT refrigerator’s compressor failed 3 times in last 3 years. Still within Warranty. This time it stopped cooling on Aug 6th, notified on 7th, they sent an Authorized tech from Goodman Services: they sent 3 technicians so far, but the problem never solved. First Tech, came in with ill health, couldn’t finish the job and left in the middle. Second one came two times and spent almost 4 hours, told he fixed everything and asked to wait 24 hrs to get full cooling, but never happened. Their customer services never cares about customers, after all they are the only authorized tech for LG.Got to speak to almost 7 to 8 LG reps, spent almost 15-20 hrs on phone, every time diff. answers, even after 1 month 1 week, the problem never solved. They scheduled one more service call to same Goodman service company again for an urgent service request almost 4 days ago, but no response from them yet. Can you imagine how can one survive without a Ref during this Covid situations, in hot summer in Texas for more than a month with two small kids. Spent almost $2k, still in Warranty, bought extended Warranty, which of no use when needed. It has been terrible. Hope LG may take an appropriate action to resolve my problem ASAP...

LG has a good product and they have a good reputation, so I went with them. I had a talk with them regarding the compressor which was bad and the fluid which was leaking. I was without a refrigerator for three weeks and I told them that when I bought it, I had the same issue. When their people came, they changed the compressor and it was fine. But then, the technician told me when they came out for the third time that even if they change the fluid, they cannot guarantee that the refrigerator will work. It might work for a year, it might go bad in one week. But overall, everything is fine and I had a good experience with LG. Still, if the refrigerator goes bad again, I want LG to replace it for me.

I purchased this dryer a year and a half ago. The problem that we have been encountering is that the clothes or bedsheets we dry always get caught in the lint trap. They will spin around each other, twist each other, stretch out and each time just makes it worse. It has ruined a lot of our clothes already since then. Worst of all, when I did my last laundry drying my bedsheets recently, I found the dryer door wide open by itself (no one touched it or opened the dryer) and all the sheets are all tangled up and twisted giving me more work to do. I was so shocked to see this. One piece of advice, never leave the dryer unattended if youre drying anything. Such a lousy product. Not worth my money. Too scared for my older children to use this when I am not around to supervise them. I am honestly not happy and dissatisfied with this product.

This is a beautiful, very large washer. Had great reviews and ratings in consumer magazines, etc. For 10 months or so it functioned well, handling large quantities of laundry, including towels and bedding. Then nearing the 1 year mark, the UE symbol, meaning it cant spin out the water from your clothing was a regular occurrence. I was told to use the tub clean cycle. It may have helped it balance for a few uneventful loads. But it was short lived. If you like standing over the top of a washer watching to see if it will spin, etc., but seeing it add 20 or more minutes over and over, then this is the one for you. A big disappointment.Updated on 1/23/2017: Whenever I have called LG about the frequent (Out of balance) issue they always say run the tub clean cycle, which I suppose tries to re-balance or reset without any clothes in it. It even get off balance empty!! Why does this washer get such good reviews in consumer reports, etc.

My husband and I purchased a range from Home Depot 2013 and I thought this was great and absolutely loved the stainless steel and blue inside oven. That was until problem after problem. Why purchase an extended warranty just to find out Home Depot does not have service people in the area to service their products. Why even sell the warranty if you cant fulfill the agreement. I am furious!!! Stuck with a range after a couple of years that burners will not work and oven temperature only reach 350 degrees. Then only to be offered a refund of half of what we paid!! Really!! I will never buy a LG product again!! I also question if I will make any major purchases as this from Home Depot again as well!!! LG consumers beware!!

It has a freezer and the normal fridge part and it has two doors which is convenient for everyone that uses it and there were no issues with it at all. LG has a great fridge that causes no issues and works great. It was recommended to me by a friend who also owns LG and they had a good experience with LG without any issues at all. They have had the fridge for years and have had no issues and that is why they recommend it to me.

I enjoy my machine, it is efficient. I’ve had it for about 5 years. I love the large tub, It holds a large load. I am able to do my king size sheets and spreads. I did consider a Samsung but in studying LG I found that it is a good sturdy machine and I do love it.

Received letter in May 2013 about recall of LG washer that I purchased about 18 months previously. Called the number listed and set up appointment for replacement of motherboard. That is when the problems started. There were numerous problems and it involved many calls to the company. Six months and eight technician visits later I finally got through to a company supervisor who agreed to replace the recalled machine. Delivered on November 27th, 2014. The very first time I used it the machine shut down completely while full of water. Put cycle on drain and spin and it solved that problem. In the following four months there have been a number of other problems including very low water fill, even for smaller loads. Extremely frustrating because I have to keep pressing the button for extra water and it only puts in a small amount. After the fourth press, it fills to the very top which is too much water. There is no happy medium. Also, there is a button for warm water but it always fills with cold water. As with all the other complaints I have read, there is also a balance problem with this machine. I have placed several calls to the supervisor I spoke with in November but they have been ignored. The machine that I had before the LG was a Maytag and I used it hard (we were a family of three children and three adults) and it went strong for 23 years. The only replacement on it was a belt. If my calls to the company are not returned, I intend to fill out a complaint with the BBB.

I bought an LG Fridge Model LSC 24971ST in October 2012. It stopped working June 2017. I made many phone calls to Customer Care (or No Care) Centre on Telephone 1-888-542-2623 continuously for five weeks but nothing was done. Finally LG got back to me and told me whatever the problem is, they will have it fixed for a flat rate of $229. I paid them $229, hoping that the problem will be solved now. Few days later an LG worker came to check the fridge, only to tell me that the fridge cannot be fixed. I would have to buy another $4000 fridge from LG. It was hard for me to believe this fridge cannot be fixed, so I called somebody else to have the fridge checked, which is when I found out that the compressor has stopped working and just needs to be replaced.LG was trying to CHEAT me and make me buy another fridge from them. They wouldnt even return the $229 flat rate that I paid them to have the fridge fixed. After arguing with them for weeks, they finally agreed that they will have the compressor replaced at the FLAT RATE of $229 but the part is NOT available for the time being. If such a BIG company like LG fails to find its own part, why I must suffer...? Weeks passed and they could not even find their own part. Bottom line is, LG COMPANY TRIES TO CHEAT YOU. The fridge could easily be fixed by replacing the compressor (which was still under warranty), but LG wanted to CHEAT me into just buying another $4000 fridge from them. They gave me a very hard to time; for months I kept arguing with them. Never buying an LG product ever again!

We bought a LG refrigerator 1.5 years ago. Very pricey I might add. The Fridge went out. They sent a repair person who replaced the motherboard and thats all he did. He did not check to see if the compressor was working. We wait 12 to 24 hours as he said not working. The compressor is not working. Back to LG We go. They say compressor is covered. They will get back to us on someone coming. They just call today and say they cant find anyone to come and fix it. Now the kicker is We have had no refrigerator since December 10th 2021. After all the hoops LG cant find anyone to fix their product. We live outside Little Rock AR. I have found this whole situation horrible with the way this was handled. I will never recommend a LG product to anyone. Yes there may be fine stuff out there but what if it breaks then you will find out how they stand behind their products. I find it ridiculous the price we pay for refrigerator, washers, dryers etc just for them to be throw away products.

About 75% of the loads will experience an out of balance error. The washer will attempt to recover by entirely filling with water, agitating and attempt to re-spin. Doesnt work. Even after re-positioning the load, rarely will it complete the cycle. We generally end up removing about half the load and try to spin in batches. We have to babysit the machine to prevent it from using more and more water. We will never buy another LG product and do our best to dissuade others from making the same mistake we did. The one star rating we had to give is more than this machine deserves.

Purchased LGs top of the line matching washer and dryer in Oct 2014. Since have had issues the last four months with OE code and repeated rinse cycles. VERY costly as I pay for water! I contacted LG and of course customer service, located in another country, cannot service the washer. They feel an almost four year old washer is well used! REALLY- washers average lifespan is 12 years on newer versions - older washers would go forever - 25 years plus! Very disgusted with LG customer service and more importantly their craftsmanship of poor quality! Pretty appliances, pleasing to the eye but purely JUNK! This company needs to step up to plate and take care of their customers. Buyer beware - one year new LG appliances that break cannot be fixed because LG discontinues the replacement parts!

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

We purchased a LG 3 door fridge with ice and water two years ago. Did some updating in the kitchen and decided it would be nice to have one last new one... The one we replaced it with was a 25+ year old side by side GE... Still worked fine, never did a repair to it, but this LG was so pretty.. All electronic computerized.. Almost two years to the day we got it, it has died taking everything stored in it with it? This is so disheartening for retired people that just want one last nice thing in their lives... I bought a new LG washer and Dryer, and a new 70 inch LG tv... Praying these don’t go out like the fridge! Be cautious about buying an LG!

After less than a year began having OE error codes appear and dishwasher stopping in mid-cycle. Did diagnostic over phone with LG and said it was probably pump. Read reviews and saw some who said they replaced pump, control board and no better. I used shop vac to suck out water, then took long time balancing dishwasher, then re-routed drain pipe up high, instead of cabinet floor. Has worked since with only filter cleaning every few loads. Still a horrible machine, but working for now. Hope this helps. Good luck. Next purchase I will read ALL reviews before buying.

I really like this microwave. It is great because it allows you to easily set the microwave to multiple power settings and times intuitively. Many microwaves that I see do not allow this, or only in limited capacities.

My LG refrigerator LFC23760SW started breaking after a few months of normal use (we dont have any children at home), just my husband and I and we take care of our things. Purchased in 2009 and the problems with this piece of expensive junk (which cost around $2000) started fairly soon. All the shelves have literately fallen apart. Just placing an item on one of the main shelves caused it to break on both sides so I had to remove it. Now we have almost no shelves left in this horrible excuse for an appliance. LG response: They will sell us more shelves of the same quality at the price of $90 per shelf. Never again will I purchase one of their items.

After two years, our LG dishwasher stopped pumping out the water after washing. Upon calling LG customer service, after having to pre-pay an expensive repair bill, they sent a technician to our home to repair the machine. We are now on our fifth visit and the machine is still not repaired. The repair person just took the new parts, put them in the machine, slid the machine back into the cabinet and left, never to return to complete the job.The machines quality is poor, parts difficult to get, and service totally incompetent. Avoid this companys products at all costs. They are over priced, do not last, and are difficult to get repaired. We also own an LG refrigerator and after one year, the ice maker/water dispenser system totally failed. We are talking about a two thousand five hundred dollar refrigerator. Again, avoid LG appliances, they are junk! Their repair service is just as bad, if not worse.

Buyer beware of this refrigerator! I have an LG fridge (through sears –kenmore elite). I have spoken to Sears and LG. Both are saying that my less than two year old fridge not working is the others problem. I have now paid to have both a Sears technician and an LG technician look at it. The first tech said the issue was the refrigerant cooling system and the compressor was gone. This was the local LG authorized appliance repair person. The second was the Sears authorized repair tech who said it was the electrical board, but it could also be the compressor but they werent sure. Both say NOT their problem!! It is going to cost 1150.00 to fix my fridge after Xmas! I have now had no fridge for over two weeks. Life is definitely Not Good!!!I spoke to Sears, they also told me, not their problem. So what what do I do now? I know, pay $1150.00 for my fridge. If my fridge, was older, I would get it! But it is less than two years old!! You know that is not right!! This fridge is a lemon, avoid at all costs. Please avoid this model and beware that neither LG or Sears cares even a little bit about assisting you if your appliance is not under warranty!!!

Ive had the top loading high efficiency washer for about a year and it is truly the worst purchase Ive ever made. Im almost inclined to buy a new washer and chalk up an expensive loss for the sake of my own sanity. The washer gives a UE (uneven load?) error on a fairly regular basis. This stops the already very long cycle and makes me have to reset things to finish the load. Most wash cycles take over 90 minutes. Even just a spin-only cycle is 13 minutes and it will sit weighing the load or something stupid and useless for 5 minutes before one even starts to hear it spin. The only good thing is the large size of the tub. Overall, this washer is horrible.

My refrigerator was not giving cooling before 2.5 months (Apr-2019). I registered complaint with **. Since two months below steps has been taken and still not resolved - in process. (I cannot use refrigerator in summer). Engineer came and suggested circuit issue. Again he suggested circuit is ok, but compressor need to change. We replaced compressor and paid nearly 7000 Rs. After checking for 24 hours at LG service station, delivered to me and within THREE days not giving cooling in down part (ice cooling part is ok). Now since 20 days service center (Shahibaug, Ahmedabad) person is telling me the specific part (heater/sensor) need to order. To order that part, I need to register a new complaint. I have registered it and provided **. Still waiting for the solution. PLEASE PLEASE PLEASE HELP ME TO REPAIR MY REFRIGERATOR ASAP. THANK YOU.

Ive bought front load machines in red color. It has a sensor type of thing. Anytime I wash something, it uses such a little water, I have to wash the same thing for three times. Also, dryer is the same way, it has a sensor and It stop drying the clothing before they are actually dry. I have to repeat the same cycle for dry three or more times. I set it on 55 minutes dry time, and in 10 minutes the machine stops with a signal of complete dry which is not complete. It bothers me. They werent cheap and it says less vibration and thats not true, my whole house shake from it. I wouldnt recommend to anyone! I will sell my house and make sure I dont have any LG product in my house. Very dissatisfied.

I purchased an LG top load washer in the summer of 2014. This machine has been the cause of so many headaches and so much frustration. My daughter texts me every time she uses the machine to tell me how much she hates it. I have had the technician to the house three times in the past year and a half. They have replaced the motherboard, motor, rotor, power cord and on and on... and it still does not work. It gives UE, OE and IE messages with every load. I have read the manual. Made sure everything was level, all water filters are clean and clear of debris and have researched these problems on the Internet. There is no solution. The machine is a lemon, a piece of junk. It has been since Day 1. It is the single biggest waste of money in the 20 years I have owned a home! LG has permanently lost this customer FOR LIFE! If I could leave zero stars, I would.

My French door style LG fridge was purchased around January 2011. While it has worked well, it began making a chug-chug-chug noise periodically soon after. A year and a half later, the noise is becoming constant, though the fridge seems to work all right. Im going to try to learn the cause of the noise and what it means regarding the continuing function of the fridge.

Every so often greasy black stuff gets on our wash. I think I found the problem. Inside the tub there are three plastic pieces with little rollers on them. I removed them and found lots of black slimy stuff built up. It was really gross. I cleaned them as best of could, but we probably need to get rid of this washing machine as it ruins so much clothes. It is not worth it any more.

So far I have not experienced the issue of mold on the door, and I have watched carefully. My 7 year old Maytag was very rough on various fabrics; the LG is cleaning clothes much better with less water and less Tide. I think the Maytag, for all its advertising, should have lasted longer. Maybe I am naive.

I have LG stainless steel side by side fridge with water and ice dispenser. Freezer temp is not cold enough, suddenly it stopped working. Very poor customer service, very poor quality product. It look great but works like a c... I will not recommend LG products at all.

I took delivery of my LDF7551ST on 4/4/2013 from a Home Depot appliance delivery agent! The first OE error MESSAGE CAME 2 weeks later. Downloaded app, diagnosed issue, wash, rinse, repeat a minimum of every other month. LG absolutely NO help. Will be taking out and buying a Bosche. NEVER ANOTHER LG APPLIANCE as the refrigerator delivered the same day has some problems too!!!

I used to own a front load LG washer. It was great and served our needs very well for years. The only problem with it was it sprung a leak and we could not get a repair man out to fix it in our area! I decided it was time to replace this machine and bought another LG washer, this time a top load. What a mistake! This washer is a nightmare. It has wrecked our sheets. They are permanently stained a blotchy grey color. They have large bleach stains as well. This is not where it stops either. Our towels are all bleach stains, as well as socks and other items a person would use bleach for. This washer wrecked many of our belongings! I just hate it! It got moisture in the control panel a few weeks after owning it. I phoned to Lowes and they told me to call LG. LG told me to call a service company who would not come out until LG called them for fear of not being paid. I have never had any result! WHAT A WASTE OF MONEY I PERSONALLY SAVED TO PURCHASE THIS DETRIMENT TO MY HOUSEHOLD!

We purchased our LG machine from Home Depot online, September 2013. Although I do not like how the machine operates (cannot fill) (never enough water) (takes forever to wash a load), it stopped emptying April 26, 2015. We called for service which was to take place on April 29. It was determined the machine needed a new pump. It was ordered that day and was to be in in 3-5 business days. After waiting 10 days, we called Diamond Warranty service. We were told the part was ordered and there was nothing else they could do about it. We then called Home Depot and when they checked, they found the part had been backordered and then reordered and again should be in in 3-5 business days. It finally came in May 15. We set up the repair for May 19. I took off work because my husband was in court all day. At 7:30 on the 19th, they called and said the repairman was ill and rescheduled to Thursday, May 21. On May 21, they called and said the person would be out the rest of the week and could reschedule next week after Monday. I have now been without a washer for 25 days. Home Depot said they can do nothing but file a report against Diamond warranty and it will take one to two business days for a supervisor to respond. When I called LG they said they were very sorry and could only do the same. When I asked to speak to a supervisor, they asked me to stay on the line. I held for 13 minutes and then hung up. Obviously neither LG nor Home Depot care. I want out of the extended warranty and they can take the washer and shove it because neither are any good. I have been to the laundromat 4-5 times and spent 11 to 15 dollars each time and still have no washer. I will never buy anything from LG or Home Depot again. Even if they do come out next Wednesday, it will have been 31 days without a washing machine. This is ridiculous!

Bought an LG refrigerator from Home Depot. The compressor failed in less than a month. It has been impossible to get this resolved with LG. We have had no refrigerator for three weeks now! Also, after three days HD passes you off to LG. Miserable experience! Do Not Buy LG!

We purchased an LG LMV1813ST late July of 2012, but it was not used until late November of 2012. After we finally moved into our new house, we bought all new LG appliances totaling $5,500.00. On January 14th, we went to use the microwave and it would not heat anything. We have a technician coming out tomorrow. Not happy at all. It was used not even two months!

I purchased washer from Sears on 3/21/13. It is now 6/15/13 and the washer has been out of service for 8 weeks. It is always the same problem, the computer board. The first time it went out, the service person came out and said it would be 10 days to get the parts shipped. It worked for 2 days before going out again. This time, it again took 10 days to get the parts shipped. This worked for 1 day before it went out again. The service guy called and said it was another part and had it shipped another 10 days. When it got here, the service guy said it was the wrong part, so now another 10 days for the parts to ship. In between scheduling for someone to actually come out and repair the machine was always a couple more days. I called LG USA directly and was basically told nothing. Not even a Sorry for your trouble. Their response was that there was nothing that they could do. Apparently, once you buy an LG product, you are on your own. They already have your money so they dont care about anything else. If you see an LG appliance, run away, run far, run fast. Just stay as far away from it as possible. Buy a Samsung or any other brand but stay away from LG.

LG model LFX2596ST 3-door refrigerator freezer with in-door ice maker. The 5/16 inch tubing from the water fill valve at bottom back of unit to top of unit split shortly after warranty expired. I cut out bad section and spliced in new piece. About 2 weeks later, leaking again from just above splice. This has repeated till now. My only option is to replace the entire tube from fill valve to ice maker. I cant afford to have a service tech do this, so will attempt myself. I have been unable to find instructions for this online. Last LG appliance I will ever own.

I purchased LG front load washer. The gasket where the cleaning liquid, bleach and fabric softener is placed is always full of mold. Also when the gasket is removed, the location where gasket is inserted is full of mold plus the front section of the washer. Contacted LG several times and they say it is a consumer issue and not a company issue. Absolutely disappointed with their service. They are currently under a class action lawsuit for front load washers with this same issue for those that were purchased between 2000-2006 but since mine was purchased 2012 it doesnt apply. Its amazing to me how they wont acknowledge same issue they are in court for. I own LG washer, dryer, refrigerator and TVs and I would never purchase an LG product again.

Bought a LG LFX25973ST French Door fridge 1/14 from Lowes. We went on a 2-week vacation last month and came home on a Thursday to a warm fridge/freezer. Dont know how long it had been off. It has a smart feature so I called LG and she ran me through the diagnostic, asked all the pertinent questions and since was out of warranty I could buy $275 package for fixing (parts/labor) the fridge with a 6-month warranty. She set up a repair appt for Tuesday, 5 days out. Very poor English, she was hard to understand.The guy came Tuesday and I knew I had a problem when he called the shop to ask what wires he needed to test. He was just the troubleshooter, could not fix the problem, a bad compressor. He had to go back to the shop and send LG the report, which he did, and we would hear from LG further instructions. Long story short 4 more days and no call from LG so we call them. We get major attitude. Very nasty woman tells us basically Youll just have to wait until can find a CERTIFIED tech. Day 11 we go to Lowes and buy a basic fridge for our garage. $400 thank you LG.Guy was great and looks up our original purchase of the broken fridge and says You bought an extended warranty. I know... dont laugh. So we canceled the LG contract (rate $100) and started working with Lowes. Much better service, English speaking CS people, $$ for lost food. Great, right? We get set up for a service call the next day. Ends up being a no call, no show. When we call them it ends up being the same business that LG sent out. We find out they cant fix a bad compressor. It must be a CERTIFIED tech. Closed system, dangerous gas, chance of fire. OMG.We live in Phoenix and there is just ONE certified tech in the whole metro area. They are 30 miles away and have a worse service record than LG. The customer reviews are horrible: poor work, no shows for service calls and rude employees. We are now on day 14 with a dead fridge in our kitchen. I always looked up reviews on performance of an appliance. Im now also now going to research repair and customer service. This is ridiculous that LG can hold a whole city hostage like this by not having more certified techs. I will add to this review as we progress, but Im not very optimistic. Im scared to death my other appliances, dishwasher, oven and microwave, never have a problem!

We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.

LG direct drive top load - This machine makes me wish I bought the $300 basic Whirlpool. Every load gets UE code. It’s loud. Uses a lot of water. Ends up taking all day to get laundry done. Is it even worth fixing the constant unbalancing?

Our LG dishwasher was installed 9 months ago and white marks (not water marks) are appearing at the top of the panel and on the handle. We only use stainless steel cleaner and are not able to remove the marks as it appears the finish is coming off. One of the marks on the handle is the size of a quarter. LG is unable to help as its a cosmetic issue. Is anyone having problems with the finish on their dishwasher? Wed like to determine whats causing the problem to avoid further marks. I hate to see what the dishwasher is going to look like in 2 years...

I purchased a brand new LG refrigerator in 2016 from Home Depot. The compressor had to be replaced within a year, still didnt cool correctly. The evaporator coils were then replaced. Still doesnt cool. Now being told I need ANOTHER compressor and it is 3 years old. Also, black mold has developed in the gaskets of both freezer and refrigerator doors. Each time a service is needed, it takes 1-3 weeks without a refrigerator in Atlanta. READ THE OTHER REVIEWS- LG is selling an inferior product to consumers and something needs to be done.

As per other reviewers, this Dishwasher does not clean dishes even after running through a two-hour cycle. Have had a repair person out to inspect and cannot find the problem - just doesnt do the job. He commented that he has numerous other complaints that this product does not clean dishes. Neighbors also have the same product and are not satisfied with its performance. Come on LG - own up and do something to rectify a) the problem with the cleaning cycle and b) the length of time to clean, and c) how do we fix the problem without it costing MORE!

We got our LG refrigerator about three years ago. I was very surprise when my wife said it stop working. We called LG and was told it would be $125 for a servicecall, plus labor. They sent a compressor out that morning before the service man got there. In talking with the guy he said they knew it was the compressor. It would $225 to fixed. He said he did three a day. The company know this is a problem.

Buyer Beware!! I cannot give even one star to this product, but the review requires I select one. Purchased a $2200 LG French Door refrigerator from Home Depot on 9/13/2016. Purchased an additional 3 year extended warranty as well. On 10/27/2019, my ice maker wasnt making ice. Reset the ice maker but to no avail. Freezer food began to thaw and refrigerator temperature began to rise. After multiple calls to LG, I was given two names of authorized repair centers. One doesnt service my area. The other came after 3 days, opened back of fridge and confirmed the compressor issue and closed it back up stating they wont do warranty work on LG compressors and if I found someone to do it, my cost could be very expensive. He stated that the Linear compressors are a piece of junk and if repaired, I may get one year if Im lucky. Told me to take it out back and burn it. He stated LG makes inferior products and to steer clear. Now Im out $2200 and looking for another refrigerator. I know Im walking past any LG product. There is a class action lawsuit regarding the defective compressors.

I purchased an LG Refrigerator 3 to 4 years ago with Model Number LFC21760ST and Serial Number **. Within 6 months time, the plastic shelves in the top refrigerator broke. The company replaced them with the same shelves after I called to complain. Within 6 more months or so, the same shelves broke again, then the long tray shelf cracked completely in two pieces. I did not call to complain as there was no point in asking for more junk replacement parts. This morning, when I opened the refrigerator, the light box had fallen and the contents of my refrigerator were hot from the two hanging light bulbs. I called the company service number above and was told this is a common problem and theyll come out to fix the light bulb box only, not all the broken flimsy plastic shelves. How can I warn consumers not to buy this product? It is just my husband and I who use this refrigerator, and it has not been abused. This was not an inexpensive product, yet it was constructed with junk materials. Please advise buyers to beware of this LG product line. Thank You,Jeanne

Have had washing machine for only 3 years and have rust completely around the bleach dispenser. Contacted LG and they said it was due to spilling solvents on the machine. Its a bleach dispenser! Gave me no satisfaction, basically said it was my fault. Have never had a machine rust before.

Bought my machine from Home Depot on June 14, 2013. It has never gotten clothes clean or rinsed (unless I run a second rinse) them properly. I thought it was me, my detergent, or water. Changed detergents, added baking soda, and purchased a water softener. Today I was so frustrated with the rust on the bleach dispenser and LGs response to it that I went online to check for other rust complaints. Lo and behold, aloof the problem were listed, including that it takes too long to wash and tangles clothes, particularly any type of pant, terribly. I suspect thats why it gets so many balance errors. Worse part now is rust all around bleach dispenser. LG tells me its because I spill detergent and dont wipe up. You could eat out of my washer and dryer. I keep them so clean. Ive seen many, many rust reviews. This is an issue with the product. It has nothing to do with not wiping up a spill. If there is a class action suit, Id like to join!

I have an LG Gas range. The temperature sensor in oven has gone out for the second time. Of course it’s not in warranty and of course the part isn’t either. Over $200. To fix again. This is the last time I buy LG.

My LG washer and dryer are pieces of junk. The washer stinks like mold and mildew. It does not get the clothes clean. I have to start the load, let it run about 5 to 10 minutes to get everything wet and soapy then I stop the load to let it soak for an hour. Thats the only thing that helps get the clothes clean or I have to soak them in the sink before washing them in the washer. Its supposed to be a large capacity washer but I have to keep the loads small. Ive pulled out things that dont even feel wet and still smell dirty after running through a cycle. Theres also rust around the place where the soap goes and chunks of rusty metal are starting to fall off into the loads. The dryer almost immediately started messing up. The lint tray had a felt-like edge around the rim thats supposed to stop lint from going outside the tray. That peeled off within a month and it doesnt stop all the lint now. It runs really hot, so if you use the auto settings it will just turn off. I have to use the time buttons to get it to stay on. It cant be run any higher than low or it will cook your clothes. Im sure its a fire hazard. Im saving up money so I can get a new set and it will definitely not be an LG set!

Purchased and LG LFXS32726S a year and a half ago. 6 months after the warranty expiration (of course) it breaks down. Refrigerator stopped cooling but the freezer still works. If I paid for an extended service plan, ($500 or so per year) I could have a tech come out the next day. I called a local repair company who came out and said that the compressor had a small leak and that I should call LG since the part would still be under warranty. I contacted LG who then scheduled an appointment for 4 days later even though with a service plan I could of gotten service the next day. Service tech texted he was on his way, my daughter was home and did not hear him knocking. He never texted me to state he was outside. Just left. I texted him numerous times to see what his progress of arrival was and no response, I called various times and left messages and no response.I contacted LG customer service who said my ticket was still open (at 10:00 am, tech we found out had come over at 8:34 in the morning). Waited longer and then was told at noon that the call was cancelled because he could not reach me. Funny his first text came in just fine to let me know he was on his way and when I had not heard from him and contacted him numerous times there were only crickets to be heard. Called LG customer service and was given the runaround. First I was given a number to follow up with that was supposed to be where the LG tech was being dispatched from. Called the company, this was a one man show with no employees who did not have a work order sent to him for our repair. Waste of time and aggravation there.Then with 20+ minute wait times on additional calls to customer service to just be told, call this company and see if they can help, we have no appointments available this week to reschedule you and when I asked for a supervisor... 40 minutes later I finally got one. My daughter in the mean time Contacted LG on Twitter and was given phone numbers of repair companies to call. Great customer service right? Here we are a week later with no diagnosis still and now as I am reading many more people are having the same problems. Finally got the repairman to contact me after speaking to the supervisor which was promising and he apologized and stated it must of been a problem with his phone and that he would be there first thing before 8:00 am the next morning. I personally waited for him and called him when he was late. He returned the call after 9:00 am to state he had family problems but was on his way.He then shows up just to tell me that the fan was frozen and we needed to disconnect the refrigerator and let it defrost. Hmmm when I checked online someone had the same errors and mentioned that it was a refrigerator fan that needed to be replaced so I spoke to my husband and daughter who had by then made a secondary appointment with another LG tech because we were not sure this one was going to show up after yesterdays fiasco. Lo and behold we got a third opinion, they agree with our diagnosis and changed the fan and now it is working again.One week and $429.63 out of pocket later so far (btw found fan only cost $80.00 online but we did not know how to install) hopefully this fan will last another year and a half so we can get money to buy a new NON LG refrigerator to replace this one! NEVER again will we purchase an LG product. I really thought I was getting quality and value for my money and now we have learned to do even more research before buying pricey appliances like this in our future.

I purchased an LG refrigerator about 3 years ago. It stopped cooling a couple of months ago. I called for service and was told I had to use a specific company to service the refrigerator because it is under warranty. It takes 2 weeks to get a technician to come out just to look at it. Parts must then be ordered & it then takes another 2 weeks to get the tech back out to fix the refrigerator. I was told the 1st time it was the compressor. That part was replaced. It stopped cooling again within 1 month. Same tech comes out again, 2 weeks after my service call.Tech orders a part for everything that cools the refrigerator. Parts come in within days of ordering but my entire family has to wait another 2 weeks for tech to come out. This is a new guy. He does not use all the parts which were ordered and replaces something totally different than what the previous tech says is wrong. It has been 24 hours and the refrigerator is still not cooling. When I call, I am told it will take 2 weeks to get a tech back out. In the meantime, I am not able to purchase groceries as I have no place to put them. We are living out of 2 ice chests and spending a fortune having to buy ice daily. This has gone on for 3 months. LG needs to be sued.

My 3.5 year old LG fridge stopped working 2 days ago...no warning. The front panel said the fridge was -4 and the freezer -17 but everything defrosted. This is terrible for an appliance just a few years old. I believe there are potential class action lawsuits about these fridges. Very disappointed. My Maytag fridge is still working after 20 years.

I have had a horrible experience with LG and will never buy another LG product. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off.I called LG since the oven is still under warranty and was told that this defect is cosmetic and that I would have to pay for parts and labor to have it repaired. Enamel serves a function in an oven, it protects the metal from oxidizing and protects the oven from heat and food that would be absorbed without enamel. I explained to the agent that this is a functional defect and not cosmetic and got nowhere with LG. They just dont care about their customers at all. I am a manager for a call center and could not believe the response I received on this issue and the attitude of the agent. I was fuming after this experience and wrote an e-mail to corporate explaining what happened and explained that if I do not receive a reply within a reasonable amount of time I will escalate or take action in another manner.I never did get a response so I spoke with the manager of Home Depot and showed them pictures and explained the bad experience that I had. This the manager picked up the phone and called LG and Explained the issue and added that the popping porcelain is also a health issue and being a convection oven is getting blown around. She got the same crap from them that I did. Other employees came over to see what was going on as this manager was fuming and stating that they have never ever seen a situation like this before.The manager then said that we will take care of you and get you a new stove and again stated that this was ridiculous. The manager was still angry over the situation and told me that she is making some calls to pull other managers together Monday for a conference call to LG Dealer support and said that she is going the climb the corporate ladder on this one.I see a ton of lawsuits against LG and a huge number of complaints, it seems that they do not care or respond to their customers and end up in a lawsuit. I was contemplating on a lawsuit but came up with a better idea. I am going to work closely with Home Depot management and get data on whatever they need and work to have Depot drop all LG product lines. I think I have Home Depots attention on this and just have to follow the process. I have always had positive experiences with Home Depot and I dont want to see any more of their customers go through this experience and lack of accountability on LGs part. If everything is successful and LG products are pulled from Home Depot this will be a huge revenue loss for LG which is well deserved. This will hold them accountable for their actions and is far easier than a lawsuit and there is a ton of data on poor customer service and product support.

My beautiful LG stainless steel, 3 door refrigerator failed May 1st 2016. It was purchased on 9/13/2013 from HHGregg and we purchased the 5-year extended warranty. To make a long story short, we have been totally without refrigeration for over 2 months. I have called LG more times than you can imagine as well as HHGREGG. They have sent out 2 different LG authorized servicemen, both of whom agreed that the compressor had totally failed as well as the motherboard. HHGregg indicates it is not their problem since the compressor is warrantied by LG so extended warranty doesnt apply, and LG blames their authorized service people saying most recently that service center apparently ordered compressor from another distributor. (Wonder why??) I have given one-star review only because I could not give a negative.In the developed world a refrigerator is a necessity, not a luxury. But despite have given $3360.61 for this unit, less than 3 years ago, and having purchased a 5-year extended warranty, my family has been living for 9 weeks without refrigeration, and little assistance from any of the involved parties. When the LG # answers and sweetly says LIVING GOOD I want to vomit... or maybe it is something I ate!

Had been noticing small (and some large too) particles on my clothes. Blamed it on everything else except the washing machine. Read book and was instructed to clean tub with bleach or a tub clean. Cleaned it and the large particles became small particles. In the beginning I rewashed everything which didnt help. So now I have to shake the clothes outside, rinse and spin again, put in dryer and shake clothes outside or pick or roll off the particles. Have to be very careful when clothing is wet because the particle will smear and leave a mark on the clothes. Does not clean the clothes as well either. I called company and was given foreign representative who read from a script saying to set the washer on a certain number she gave me and put phone near the machine. She said it is okay and had no error codes. Spoke to another person who said to have someone come in to check it. When reading the website about this machine, it has the identical problem with many other consumers. One person described the problem as having a can of Pepsi explode in machine. Many have had techs come to fix with no such help to the problem, just a large bill to pay. This is sad. I have a top loader bought in 2015. The front loaders appear to also have a smell which I seemed to combat with the bleach and leaving the top open. It is indescribable and I do intend to write to the State Attorney General as this does not seem to be something that should happen with a brand new machine and the company takes no responsibility for the problem. Too many consumers have this problem. I could go on but I get extremely upset and my daughter bought in 2016 a front loader and Im sure it will happen to her. My husband researched on computer and we have to try to get more of these particles dissolved which we are going to try with vinegar. Bleach breaks up the sediment which you cannot see but the vinegar supposedly dissolves it. I am 69 years old and have never had such a problem with a washing machine. This is a disgrace!!!

We have an LG Inverter Direct Drive top loader washing machine with the large tub. I love it and it cleans to my satisfaction. It even has the clean tub selection. It senses the amount of laundry and puts in water to match. My husband thinks the water bill is less. My one little problem is I am short and sometimes I have to reach way down to pick up little items on the bottom and if that is the only complaint I have I am well satisfied and extremely happy with the machine.

I purchased my LG electric range (no gas in kitchen) and I love it. The oven handled an entire Thanksgiving dinner, the smooth tip burners are accurate on heat & clean easily, as the stainless surfaces do.

I called LG service department to warranty my dishwasher pump motor for loud grind, knock noise and found my warranty void due to me diagnosing my own dishwasher (my factory warranty will only cover the part not labor). I offered to send the motor to LG confirm default in pump and I offered to pay a LG service tech to diagnose and confirm the problem with the pump motor and let LG refund me for the service call after confirmation of default, but turned down for both. My only option would have been to pay labor for diagnosis and repair to receive my warranty part for a 6-year-old dishwasher, but does not matter now. My warranty is voided because I diagnosed the problem myself and cant afford to pay to do what I can. Will Never Buy LG Again.

I Jaiprakash ** had purchased two product from LG Shoppe situated at Mira Road East, franchise of Malaika Electronic at Sector 1, Shanti Nagar, Mira Road East, Thane. In January, 15, 2015 had purchased three door refrigerator and the complaint is still pending. The reason the LG mira road service centre is ruthless and useless and just want to mint money from the customer by delaying to give service during warranty period and once the warranty period is over, they are free to mint money from the customer. The deep freezer is getting choked with ice and we could see the ice growing like mountain at middle of the deep freezer. The complaint falls to deaf ear and the mail falls to blind eye. No response from the LG service centre, cause they are just waiting when the one year expiry is getting over and when we can mint money.Secondly had purchased LG 10.5 kg washing machine and the dryer is giving problem. The clothes are not fully dried as compared to other brand and the customer service provider informs saying thoda to gila rahega, then how come other brand machine resolves the problem fully and the clothes are dried fully. Not ready to listen about other brand product. Cause it hurts their ego. Almost wasted 67000/- and feel I have been cheated by giving a defective item both end. and the worst part after messaging the senior guy ASM ** he too acts as deaf and blind. So one can understand how junior will react to the customer. Seriously upset with the product and wasted my hard earned money. Dont know whether I have purchased a LG product or a LOW Grade Product. God bless them and give some brain to work with innocent people.

After 6 years of owning the dryer and doing no more than 4 loads a week - I live alone, I noticed a loud thumping coming from my LG dryer. It got progressively louder so I called a repair man. The drum was broken at the seam. It cost me $400 to replace the drum. $400! He said it was a fluke and that this didnt happen normally. But I just read online that others have had the very same problem. LG better pull it together. Now the dryer isnt drying the towels completely, I was researching the problem, could be my lint vent which is not a dryer issue but I came across these complaints and I was really ticked off. I feel burned. I paid top dollar for this dryer and I figured it was a top brand. Buyer beware is all I have to say.

LG WT1101CW Washing Machine. Dont Buy LG. Warranty Not Honored. I purchased an LG top loading washing machine a year and a half ago after my twenty-year-old Maytag machine made of steel with a solid lid that finally needed to be replaced. Within months of buying this machine, the plastic around the hinges of the lid began to crack and started to crumble at the hinges. The plastic is not holding up to the opening and closing of the lid on my unit. I had the lid and hinges replaced four times for the same problem. Once the plastic around the hinges starts to crack and disintegrate, the lid cannot close, and you cannot use the machine at all. Customer service assured me after the fourth repair for the same problem that the unit would be replaced as defective. The plastic on the new lid after 5 months is starting to crack again, so I called and found out that my case was directed to the Defective Return Team and they rejected the claim. They told me it has been over a year since the purchase and it is now out of warranty. I have been repairing this brand new machine within a few months of purchasing it. Home Depot says its out of their hands, its up to LG but LG has not adhered to their own policy that after three visits to repair the same problem, it is considered unrepairable and is considered to be a defective machine and will be replaced. They will now send a technician out for a fifth time for the same repair. Its not fixing the problem! The lid keeps cracking around the hinges on both sides. Poor quality, poor workmanship, cheap materials and they will not replace the machine, and now that it is out of warranty, they may not replace the lid when it cracks again and I will have a machine I cannot use that I paid almost $700 for. After experiencing this, I will never buy another LG product again.

We purchased this LG stainless steel refrigerator Model # LRFD25850ST from Home Depot for $2400. Within the last 18 months we have had 3 service calls on a recurring problem. This morning the problem was back and now requires another service visit. The three prior ones cost about $600 altogether, so we are into this refrigerator for at least $3000 so far. I havent seen my problem on this blog. What happens is for some reason a sheet of ice forms in the bottom of the freezer. (Its a bottom freezer model). Anyway every single day of my life I have to crack up the ice with a wooden mallet, scrape it out of the freezer onto the floor & then clean that up. Its infuriating! Each time the tech comes out he defrosts some line & it starts working properly again. After the 1st repair visit, it worked for about 9 months. Then he came again & it worked for 2 months. Then he came again & replaced a little plastic tube & that has worked for 2 months. I really dont think a refrigerator should need to be serviced every 2 months! Before this, I had a GE fridge & it worked without a single problem for 17 years. We gave it to a family member when we got this LG & it has been working for them flawlessly since. That’s 21 years without a problem. Trying to deal with LG customer service is a joke. They couldnt care less & their only recourse is to remind you that your fridge is out of warranty. Plus like others have said, its really difficult to even find someone to service the thing. We dont live in the sticks but a major metropolitan area. We are going to cut our losses & buy a new fridge, but it is definitely not going to be an LG. I will never buy another LG product! Are there any appliances still made in the US? Thats my next quest. I have never been so thoroughly disgusted with both the quality of the product & the total worthlessness of customer service as LG has exhibited.

My LG french door refrigerator is six years old. Six months after I purchased it the little spring on the French doors broke I had to buy a new on eBay. A little after the warranty went out the ice maker broke. I paid for a whole new one it wasnt long after that the ice maker broke again so I just left it and started making ice with trays. Now it has stopped cooling and freezing. Now what LG? Youre taking peoples hard earned money thinking they are getting something trustworthy! I have an old Maytag in my garage. Its 30 years old never stopped not once.

I purchased the LG Direct Drive washer model number WT1101CW a couple of years ago. It worked great the first six months. Now virtually every load you wash throws a U.E code meaning load is uneven while in the spin cycle. If you dont pull the load out and place it by weight around the tub it either shuts off until you do or fills back up with water over and over again. Rarely does it solve the problem itself. I would rather have a bottom of the line washer than this piece of junk. I dont understand how it received the Energy Star Rating when it waste gallons of water on every load not to mention the extra electricity. It makes you wonder if the Energy Star Rating means anything on products. Whoever is in charge of it obviously didnt do much testing on this unit. Companies like LG and Samsung make great electronics but when it comes to appliances not so much.

We purchased the refrigerator the first of the year, 2015. After four years it stopped working. We called the company for them to schedule a repairman to come out. When we didnt hear back within a couple of days we called back. They told us that the serviceman was too far out and wouldnt come. They had not told us nor scheduled for someone else to come out. So after speaking with him again he scheduled for another serviceman to come out. Over the next few weeks and numerous servicemen it went something like this: 1. Sorry, I dont have the expertise to work on these. 2. I dont work on any with the Freon problems. 3. I wont work on them because we have a dispute with LG.4. Too far for me to travel to your city from here.LGs reputation precedes them. One repairman asked me if I knew what LG stood for. He saw my puzzled look and replied Lost Groceries. After two or three weeks we finally get a repairman that can work on our refrigerator. But oops, the company sent the wrong compressor to our home for him. More wait to get another one and schedule another date.This was February of this year, 2019. We lost everything in the frig and they would not reimburse us because we didnt have the sales receipt. They knew by their records where we purchased it from, the date, the date of registration and we sent them the bill of lading from the store. It was not good enough. I tried to come to terms with all of it and just be happy it was working again.Forward a few months to July 3, 2019 and our refrigerator is once again not working. We will lose all the food that was just purchased. They scheduled for a serviceman to come out but we dont know if it is one they called before that cant/wont work on it or not until they come. I fear it is going to be another two to three week ordeal again. And I dont know how long the fix will last. I just want to unload this refrigerator and get something of quality that I know will work. I loved the look of the frig and thought it would be a dream to have but instead it is a nightmare. I would never again purchase an LG product. I wish I had read reviews before purchasing it. I hope this review will help someone considering this same purchase.

For the past hour I have been reading about unsatisfied customers with the same problems with the linear compressor. Since 2011, we also have lost numerous total food items, ice maker freezing up and plugging the chute, water dripping from the dispensers and the control panel peeling as well as the load and vibrating compressor noise. I eventually removed the little tray in the dispenser so I could monitor excess water leakage to immediately clean up. Also with the control panel peeling with possible water seepage, now some of the functions on the control panel no longer work.Two other family member also purchased this same model at the same time not knowing all these eventful problems. We all have experience the same problems. Removing all the food contents and unplugging the refrigerator 2-3 times a year seems ridiculous and also trying to remove the frozen water buildup that plugs up the ice dispenser is a pain.I see the same over and over form response from LG which tells customers to contact them, but I have not read if any of these hundreds (maybe thousands) have had any resolution. I know there was a Class Action Suit and Settlement Clark v. LG Electronics USA, Inc. Case No:3:13-cv-0485-JMJMA for models sold before January 2014. Why hasnt LG been made responsible to rectify this compressor problem. I too will never buy nor recommend an LG Refrigerator to anyone.

I will never again buy LG products! They are horrible to deal with. I was on the phone with them for three days. I was told three different stories by three different people. We bought a refrigerator three years ago. Just now, the compressor went out so I called the company and they told me that it was covered under the warranty. However, they did not tell me that I had to pay for all the other parts, such as freon, etc., to get it running again. As a result, I have to pay over $400 out of pocket to fix this side by side stainless steal fridge, along with the $100 worth of food that I had to throw away! I expect much better service when I paid that much money for a product! I will never buy LG products again!

Does NOT clean clothes! Every load is 1:36 or 1:56 minutes (repairman recommend extra rinse). Washer moves from wall, dispenser doesnt empty. Clothes come out with dry spots. I was told to just wash 1 set of sheets at a time even though it holds 3. At 2 hours a load that takes all day! My bad reviews dont show up on their site. DO NOT BUY!!!

I purchased a front loading top-of-the-line washer three years ago. The bearings were going (extremely loud during spin cycle). The servicing company picked-up the washer and now the LG part is on back-order and has been for three weeks. There are no loaners available. Suggestions are appreciated.

Since day 1, Ive been sorry that I bought this pair. My washer finally stopped spinning and made a weird noise today. We thought it was OK after cleaning out the filter last week. It worked for a few days after that and now stopped again. It doesnt clean clothes all that well & sometimes doesnt spin the water out enough. The dryer makes thumping noises when it spins and doesnt always dry the clothes well. Sometimes I have to leave the clothes overnight on chairs to finish drying. The set was expensive & not as good as the Maytag washer I gave away. Id never again buy anything from LG.

I bought a kitchen package and felt I was getting quality top of the line products. I am so disappointed with the easy clean function that does nothing and completely shocked it did not have the regular self clean function that I have had on all my stoves for over 20 years. I feel I went backwards on features. Oven works good and I like the convection feature. But cannot get it clean can’t use oven cleaner and thought oven cleaning in my past.

Does not get enough water. Washes clothes by just getting clothes damp. No extra water in machine (LG Front Load washer). In town mode it will never finish the load and the towels spin forever till I turn it off and take out wet towels. In town mode it shakes and moves in spin mode. LG service guy came and had no idea what he was doing. We are in the mode of getting service people to come out and say yes it spins too much and yes the soap even though we use 3/4 of a teaspoon the soap is too much will not rinse out is cause we get no water in the tub. At most the clothes get damp and never get any pooling water. Really bad buy!!!

We purchased our first and last LG appliance and 30 days after the one year warranty had expired the fridge and freezer totally broke down. The unit was just over a year old, brand new. Well I called LG and because it was over the year they said for a tech to come out to my house would cost a lot of money and only the compressor would be covered and I would have to pay for the tech to come to the house. I contacted Direct Energy and they sent a tech with their program they have. I lost over $1,000 worth of food. I was without a fridge freezer for over 21 days.LG is very selective about their parts who they give them to, but to wait 21 days with 2 small kids and no fridge freezer its crazy. Well finally everything was fixed for 30 days and the fridge freezer broke down again and the ice maker ice melted all over the floor. Once again called a tech, I had just restocked my fridge and freezer again and lost everything. Apparently the rule bet membrane around the freezer is loose, the ice maker has to be replaced and the fridge stopped working. The unit I purchased from LG was over $3,800.00. What a wasted of money LG products are. Do not waste your money or time. We will see if it ever gets fixed.

New refrigerator, ice maker quit and while we were gone for 3 weeks, water leaked all over the floor, ruined baseboards/floor. Called for repair. Have been promised a technician and or calls for 4 days now with NO callbacks and no technicians. Weve been lied to again and again, and still no fix and none in sight. Defective product, impossible service! Never again would we purchase an LG product!

I purchased my LG side-by-side refrigerator from Best Buy in October 2016. Initially I was very pleased with the unit, no problems until late June 2018. The temperature dropped significantly and the freezer no longer kept food frozen. I was informed after placing a service call that the compressor ceased to work and other updates were needed to the refrigerator. One year later in July 2019 the freezer and refrigerator are again working insufficiently. I have lost a ridiculous amount of food in both the freezer and refrigerator. I am again using a cooler, buying ice frequently. I contacted the LG customer service department this past Sunday July 21, 2019 to inform staff of a malfunctioning refrigerator and to complain that this was the second incident in three years. I was given an appointment for July 25, 2019. My husband took the day off of work in order to receive the repairman. After no one showed, my husband contacted LG customer service department and was informed that the appointment had been canceled. We did not cancel the appointment. LG customer service informed us after some time that A& E Factory Service, their contractor, canceled the appointment and did not inform LG nor did they inform us of the cancellation. Eventually my husband was given an appointment for August 5th 2019, two-weeks from the originally scheduled appointment. He explained the challenges in retaining food, money lost, and that we have a five year old daughter who had clumpy milk that had to be discarded... the next available appointment was moved to August 1, 2019. I phoned yesterday, July 25, 2019 explained the above and inquired about the earliest available appointment. After being on the phone for twenty minutes I was informed that the earliest possible appointment is still August 1, 2019 however it is not confirmed, therefore I do not have a concrete appointment as of yet. I was told that someone will call us to confirm the actual August 1, 2019 appointment next week. I am very disappointed. I am very dissatisfied. I will not purchase another LG refrigerator again.Jacqueline **

Bought Sears Kenmore Model 795*77319600 (During troubleshooting I discovered this unit was made by LG for Sears!) in Oct 2007. Sequence of failure(s): 1st) Nov 2007 Upper freezer drawer basket rail bracket tabs crack - I used nylon zip ties to hold basket in place. 2nd) Apr 2008: Lower freezer drawer bin divider cracked at top edge. - Lived with defect, hoping it would hold. Repaired crack by splicing it with a plastic reinforcement plate in Aug 2014. 3rd) June 2010: Refrigerator lights fail, no plastic melted, nor food spoilage - I researched and found numerous similar customer complaints and LG recommended fix. I removed light cover lens, and both light bulbs, and used fridge w/o light! 4th) July 2014: Freezer no longer makes ice, progressively temperature gets warmer, then refrigerator starts to stay warm - Decided not to involve Sears Customer Service for repair, but rather do it myself. $1200 fridge/freezer should not die @ 7 years! I did some research, found a similar model service manual online, did some troubleshooting of the cooling/freezing system - sensor(s), and defrost timer. Found R134a to be too low. Fixed it myself for $35. Maybe I can get 7 more years @ $5 per year out of this LG piece of junk! I sympathize with my fellow Americans. Consumer trust has declined due to cheap poorly designed products... Whats the reason? Greed, Lack of Pride, Lack of Accountability. Make junk so we can buy more sooner? What would our ancestors think?

We purchased a LG Washer and Dryer on March 26th 2011. On September 23rd 2011, the Washer (WT5101HW) created a very large bang and on inspection, we found the washer had rotated more then 100 degrees on itself, luckily not tearing the water lines from the connections. The top portion of the machine, lid and control panel, were no longer connected to the main chassis and were lying to one side. The drum was not on any of its mounts and the side panels around the drum were all pushed out, as if there had been an internal explosion. I now have two significant holes in the dry wall walls on either side of the unit and the thought that if any of my children were in the vicinity when this happened, they could have experienced serious injury or worse. We are in the process of working with LG on this issue but after reading the list of complaints about LGs lack of customer support, I am not optimistic of a satisfactory resolution.

Have this refrigerator for about 2 years and it has quit cooling twice in fridge and freezer. Getting repairs seems to be a big problem as LG says cant find technician in my area. One service provider says we will not work on LG due to complicated process and has gotten only 1 out 7 to work after replacing compressor. LG says to wait several days for them to find technician.

We moved into a new house 5/2015, and as a present to ourselves, bought a brand new stackable LG washer and dryer that had been highly recommended in Consumer Reports. We bought LG 4.3 CF WM3370HWA and LG 7.4 CF DLEX3370W from Lowes in Everett, WA. This is a front loader washer. From day ONE this washer would not get clothes clean. It does not matter if you use the recommended detergent (my previous ten-year-old Kenmore used whatever you wanted to put in it, and got things sparkling clean), doesnt matter if you add bleach. It wont do a small load, and we are a retired couple so we dont have huge loads! It also wont wash a load of sheets - it balls them into tiny balls. If you try to wash a mixed load with a couple towels, you repeatedly get the UE (uneven load error). I constantly am standing on my head rearranging a sopping wet heavy bunch of clothing. I NEVER had this before with my top loader Kenmore! It also does not add the detergent in the first part of the wash - it doesnt add it til like 35 minutes into the wash. God help you if you add bleach, everything comes out smelling like none of the bleach is washed out. It makes a very loud chunking noise while filling, also. When you wash socks (and mind you, we are clean people who do not have pets, so its not like our floors make filthy socks)...the socks come out looking like they have not been washed at all - the knit on the bottoms are still depressed from walking...and the socks are not fluffed up at all!We called Lowes, and they said you have to call LG. So we called LG and they sent out a repair person. HAHAHAHAHAHAHA. First words out of the guys mouth when he got there - I have twelve visits today and I cant stay past 30 minutes... Then he went over to the washer, pushed buttons on it a couple times, pronounced it fine, and started to leave. When we stopped him to ask questions, he got very defensive. We told him Its NOT fine, it wont clean the clothes! He said Well, it cleans them, just obviously not good enough for YOU. I showed him the dirt on the socks and he said Well, add more water! So I said Can you please at least stay through a cycle so you can see that it is NOT doing what it is supposed to do? He refused. After he left, we tried pushing the add more water button (which means none of the preset wash choices work...you have to do manual wash selection every time) and it still did not get the clothes clean. Also, yes, there is tons of crap that accumulates in the virtually uncleanable rubber gasket, and yes, we leave the door open 24/7. So far no smell, but I think that is because I use bleach so much and leave the door totally open.Now for the dryer. IT WONT DRY CLOTHES unless you put it on timed dry and high heat! And still, it balls everything into a ball! Our previous Kenmore never did this! And it also has one of those rubber gaskets on the door that fills with lint and you cant clean it out! We paid $2,089 for this piece of crap set and that is a lot of money for a retired couple on social security and a small retirement. I think I hate the LG people for selling an inferior product and not blinking an eye about it. I only wish I had seen this page of complaints BEFORE we bought this. PLEASE DONT BUY ANYTHING THAT USES SENSOR! Sensor does not work. Please dont buy a front loader LG. THEY DONT WORK. And when we called back LG and asked for a different repair person, they told us there was no one else...it was him or no one. Have a nice day. Click.

When I shopped at Lowe’s for appliances, I heard about LG Refrigerators and I ended up selecting it. I’m not really happy with it. It wasn’t cooling and I lost all my food in the freezer. The technician came out and said that he fixed it but then, it got even worse. It went through a lot of repairs and a whole lot of different parts had to be ordered and replaced on it. There was a lot of technicians coming out here to fix it and delays with getting parts. So, it has not been a good experience for me. I’ve been talking to LG as well as the technician too. They had a contractor come out and he had to make two visits to get it repaired. Right now, it’s working, but I don’t know for how long. I haven’t even had it three years and this happened. I don’t think I’ll buy another LG refrigerator.

I have model LSSE3026ST (LG Studio electric range). As others have reported, the stovetop turns on with the slightest bump of a knob. We have had dinner guests help in the kitchen and accidentally turn on the stove. My husband and I have accidentally turned the stove on numerous times as we reach into a cabinet or the microwave. I have to check the stove each time I leave the house because I am terrified that somebody in our house may have accidentally bumped a knob and turned the stove on. THIS IS A SAFETY ISSUE!!! LG refuses to acknowledge or correct the problem, despite numerous consumers having the same exact complaint. They have denied my request for a fix. I check recalls every week just expecting to find this range on the list, but not yet. I hope it doesn’t take a serious incident for this to be addressed.