We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

I got my new French door LG Refrigerator, Model #LFX31925ST/100, in October of 2011, for $2354.90. The ice maker has been replaced at least twice and currently they say the one installed in August needs to be replaced again, it quit in Dec. I have had at least 6 service calls. Not counting the times they couldnt get here and had me pulling the fridge out from wall & unplugging it for several hours and plugging it back in, to eliminate loud knocking noises.This week we finally figured out that even though 8/23/15 they replaced fan grill assembly in the back of deep freeze (new one has some sort of defroster in it) we still have no ice. Last summer the water spout on door stuck in on position and nothing we did would shut it off. It flooded our kitchen before we could get the water shut off. I have thrown out so much food during the past two yrs, it is insane. Finally went and bought thermometer and learned that even though door panel shows refrig. set at 33 temp is 46-48. Freezer varies. Now I have learned it is currently part of a Class Action Law Suit and Im not alone. Im done in and crying Uncle...

My husband and I made the commitment to purchase an LG fridge for $2700. When we called to cancel the transaction due to poor customer service with LG and Sears via Consumer Reports Reviews, the salesman just said, Yes. I know. He was willing to make a poor sell for a few dollars more than to steer us in the direction of a better fridge and good experience that would resulted in us being repeat customers. We wish Montgomery Wards, where we purchased our last fridge, was still in business. ALSO, Standard TV and Appliance refused to meet or beat their competitors price even though they have a LARGE bill board right next to their entrance on Hall Blvd in Beaverton, Oregon. When we explained the problem with their integrity, false advertising, the store manager just made excuses. We made our final purchase at Lowes in Tigard and bought a Whirlpool.

I love the LG Refrigerator but the filter in the ice maker is not efficient and wont filter right. A guy that works for my son bought one that was almost identical to ours, and they were talking one day and he was having the same problem. Everything was taken out from that ice maker and replaced but still, nothing. We kept doing little tests here and there with the ice and it was the water filter that you put inside the door. I noticed that when the rep came out and put it in that it was very small. We had to pay 200 and some dollars for an ice maker and the ice has not been used for the first three months that we’ve had the refrigerator. Dean asked for 10 filters and the lady he talked to said no but she said that she would send five of them. She typed in the wrong numbers and sent the whole assembly where you put the filter in. There was nothing wrong with where the filter fits in and we saved that. We were gonna try to send it back if she’ll send us 5 or 10 filters. That would get us by. Its kinda unfair for us to have to spend that on a filter, replace the filters in that one every year, and then have to do the inside ones too that dont even work. He wrote her back and she has not even responded to us. Im kind of dissatisfied because its costing us a lot of money to keep it. Weve had the brand new refrigerator and had to go buy ice to put in the bottom of it because we couldnt even use our ice maker.

Updated on 07/02/2021: This is review number 3. LG replaced parts twice then went off. Warranty says not their problem. Even told tech to glue part onto inside of washer. Extended warranty through Lowes. Says not their problem with either. Despite their warranty saying it will be restored to or a operating condition if it has failed due to defects in material. Gee thought I got paid $900 for a washing machine not a towel shredder. Could have done that on my own. Tech told me LG knows there is a problem but doesnt know how to fix it. My take is lg doesnt want to spend any money to redesign the piece so clothes are not getting caught in between the little plastic knob at the bottom of the tub. No need for LG to respond since they are not going to do anything about it anyways. Updated on 06/30/2021: Which consumer affairs would fix it so I can write a second note. So here goes. Its going to be a toss up somebody going to pay. Might I contemplate about taking all my towels that this washing machine tore up. And send part to or all to LG and drop part or all at Lowes. LG spent hours on phone with them after making an appointment and no ones showing up or calling. Called again more hours. Called Lowes. They scheduled an appointment. (With the same company that LG sent out the tech that I have been texting me tells me they are closed on that day the appointment.)Original Review: Complained to LG about washer tearing up to towels. Sent tech out who called company and explained problem. He was told put glue on the center piece. Two weeks later tech came out replaced center piece. Scared of covid I didnt call back for a while. The other piece messed up and continued to mess up and the tech put water proof tape inside. The piece continues to mess my towels up. No towels left. So upset about $1000 washer took for granted that the other problems have to wash some clothes twice. Only cycle to work is bedding cycle that will not tear towels up. It appears the turbo cycle throws the clothes against the middle. The plastic piece in the middle grabs a hold to towels and shreds them so the middle has had shredded threads wrapped around it. LG needs to stick to making phones. Was excited to hear about all the new fangle things the washer could do. Now just wish it would quit pretending to be a washer. Wish I had kept my old washer that was on its last legs. Now my worst fear is coming true. My dry is having to pick up all the hair and dirt the washer is getting.

Weve had this LG refrigerator for the best part of 5 years and it is still going strong. There is minor rusting at the bottom part but that is probably our fault. The freezer also started to form ice which we do not like one bit but we consider it a minor thing. It has not broken down so were kind of happy with that. The light indicator became an issue back then as it was not working as it should have, but we made a minor tweak in the wiring so that its back up running good again. I wouldnt say we are particularly careful with our appliances but this fridge has managed to make it through up to this day which is very much fine. It looks like we did not make a mistake in choosing an LG product. I expect it to last another decade or so, which is how it should be with stuff like this. If it does, I will write an update on this review ten years from now and will give a 5-star rating.

I have had 2 service calls and still not fixed. The 1st service was replacing the sensor, 2nd was motherboard and next appt. will be all circuits/fuses on top of the washer which needs replaced from a continuous leak for long time that has caused rust and the serviceman was shocked when touched the unit. I have missed work for each visit, which thought would take care of the problem and be able to use the washer, month plus later.. Im still waiting for this unit to be fixed. LG is a name brand and it should be out of service this long without getting the washer replaced. I can understand if it were couple years old but this unit is barely over a year old. With all these problems this washer was a lemon from the get go and has never worked properly.When I purchased my first BRAND new washer, I did research and bought top of the line or so I thought I did. This has been huge disappointment and LG service center has been disappointment as well. This should have been replaced with a new one. As a single mother and live from pay to pay, this was a big purchase for me. I have 2 kids and laundry mat is the last place I wish to be spending my time and money considered my washer purchase was over 600 and only year old!!! Time and money and loss work time is VERY FRUSTRATING AND UPSETTING! I wish to buy the matching dryer but now Im considering different brand! LG make this right or I spread the word all over the internet media. VERY POOR RATING!!!UPDATE... 2 months later still broke. Will not replace or respond to my 20+ emails to resolutions@lge.com; lg.care@lge.com and website chat was absolutely worthless conversation and would not help me at all! Basically they are live chat with no phone or contact w/lg outside of chat room. So, not sure of their purpose??? ANYWAYS... LG does not care about the consumer. They will not reply! SMH!

It was a regular 2 door refrigerator. Had multiple shelved. It was great quality and would not want to use anything else. It has areas for the fruit, for the vegetables and great amount of space for the frozen items. Now it is getting kind of old and its time for a new one. It met my initial expectations by being the style, the color and had the features I wanted so LG has been a great brand for me. The amount of storage has been excellent but now that I have kids more storage room would be great to have.

I bought this refrigerator three years ago when I bought my new house. However, this refrigerator has broke down about every 6 to 8 months. I had a warranty with Lowe’s for the first two years which covered it. Now that is expired. LG tells me I have a 10-year warranty and they’re going to fix it now it’s broke again. But I would never ever ever ever buy an LG again.

I was told by a repairman about two refrigerator brands to buy, saying they have less returns and less repairs. And so, I went with the LG. The refrigerator looks really nice and I was happy with it, but it wasn’t even two years old and it broke twice. I’m very dissatisfied with it. It quit getting cold, and ruined my groceries twice. When it started ruining my food, I thought it was just the food. I didn’t notice it as it took a little while to warm up. And then come to find out it would start melting my ice cream. It was a little over a year when it first went out. I called Lowe’s, where I bought it, and then they turned anything to get it fixed. Then in less than three months, the refrigerator did it again. I called again, and then I had to wait quite some time for the parts to come in.The compressor went out and something else along with it. And so, when they fixed it the second time, they had to redo everything, and put something else in there. LG has a good warranty on certain parts of the refrigerator. But we paid $3,800 for that. Its working now, and it works nicely, but I don’t trust it anymore because it went out twice. I wouldn’t buy another one because of the problems that I had with them.

Purchased model LDE3035SB on 10/27/14. On around the 23rd of Feb (2015) I decided to do the easy clean on my upper oven (this is a double oven range) since it wast that dirty to require the self clean cycle. When it finished I had to wipe the bottom out because there was still water in the bottom. I was about to put the rack back in when I noticed something that I thought was food in the back right corner. I tried to hand clean but it would not clean. I rubbed my fingers over and felt that about a half dollar size section of the enamel was gone. Called LG and they said they would send a repair person out at our expense. We had not used this oven much because we had been gone over all the holidays and could not do much cooking in Jan. because we were having it remodeled and only did toast or baked potatoes or something simple. When the repair guy came out he told me I was pushing the rack back too far and said that LG would not cover anything like this because it was considered cosmetic. We asked if it could be repaired and he said no. We contacted LG and were told they would not do anything about it but for us not to use the any of the self cleaning cycles. If this is true and the blue enamel is only cosmetic, then why cant we use the cleaning cycles. We even went to Lowes to see if they could get something done.... they were told the same thing. Funny thing I was recently told by 2 different appliance repairmen do you know what LG really means when I was asking about my range.... It stands for Lousy Goods. It is only a little over 4 months old and I wont be able to use my self clean. When it gets to filthy, we will toss it and a new rage but not a LG. $1,300 down the drain.

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

Our refrigerator freezer completely died on Saturday, April 25, 2020. I contacted LG on Monday, April 27 and reported the problem. They had me go through the Smart diagnosis function, as well as the reset function and neither worked. They confirmed that there was a full warranty on both parts and labor, however they did not have a certified technician in my area (even though we live close to the Phoenix metropolitan area) so they would be unable to provide one. They indicated we could try to find one ourselves. We did find one that would service our refrigerator and asked the customer service to provide an “LOA” ( Letter of Authorization) which they indicated they would issue. After finding out from the service people that they did not receive the LOA, we contacted LG again and they indicated that they sent it. When we asked them Email it again while we were waiting on the phone, they indicated that they did. Again the service company said they never received it. We asked LG to send us a copy of the order and they said they would not do so. We finally got them to set up a service call for Wednesday, May 6. We ask them for the name of the service company, and still have yet to receive a response. Since that means almost 10 days with no refrigerator, we are extremely frustrated with LG.

In May 2016 we purchased a Kenmore side by side door in door refrigerator. Little did we know that it was actually a LG refrigerator with a Kenmore label. The Refrigerator stopped working in July of 2018 after just a little over two years. We called Sears Service, and got the bad news that our warranty was for only one year. The repair would cost $800. We foolishly went ahead and trusted them to repair it promptly. It took them 3 weeks to order parts and schedule a technician. The technician did a poor job and the new compressor was making noise and not cooling. They had to reorder parts and another technician which took another 4 weeks. The second technician eventually fixed it. Now we are keeping our fingers crossed to see how long it will work.

LG wave force knots up laundry all the time. Constantly runs rinse/spin to balance load, wastes water & knots entire loads of laundry.

DONT BUY LG PRODUCTS! THEY CANT BE FIXED... Our 5 year old LG washer conveniently stopped working only 2 months after the factory warranty expired. How did this highly tech washer with cell phone connection (pic) with LG FAIL right after the warranty ended? We called the Authorized LG REPAIR company to fix it and after 4 months and 5 visits, the Authorized LG repair company using the built-in high tech cell phone support (pic), could not fix this washer... And it cost us over $400. in non-warranty parts (pic) and service. Our LG washer still does not work and LG support has NO SOLUTION to the problem. As a less than generous offer, LG Corporation has offered us only a 15% rebate on another LG washer purchase. NO THANK YOU!! DONT BUY LG PRODUCTS! THEY CANT BE FIXED!

LG has completely exceeded my expectations for all electronics including my refrigerator. An ice maker plus water dispenser freezer bottom or top and ready for lots of groceries. But I would include an option to order food from the refrigerator and keep food fresh longer.

I only wish I would have done more research before purchasing our LG Refrigerator. It lasted one year and six months before it just quit cooling and freezing. I have been dealing with LG Customer service for the past three weeks and I can honestly say I have never experienced such inadequate and disingenuous customer service in my life. If you purchase an LG Refrigerator after reading all of these horror stories you would unfortunately deserve what you’ll end up with. A big beautiful stainless steel box that is useless.

I bought a top loading LG washer from Home Depot in March 2016. By October 2016 it was smelling like mold & mildew. I did everything I was suppose to: use washer cleaner in it and run cleaner cycle once a month, it continued to get worse. I contacted LG Customer Service & Tech Support in December 2016, they scheduled a repairman to come out. He put cleaner in it & ran a cycle, and confirmed the smell. I called a week later, complained again. They sent repairmen out 5 times over the next 3 months who each did the same thing and confirmed the washer stinks, at this it reeks, and each time they said it was unrepairable. But, LG would not deem it unrepairable over the phone on Tech Support with the repairman and this is the only way you can get a new washer. Two different repair services were coming out at this point and both refused LG request after multiple visits to my house. So 3.5 months later I had wasted 5 work days waiting on repairmen time windows of 5 to 6 hours to come to my house, pour cleaner in my washer (which I am a very competent, college-educated person who can pour cleaner in a washer and press a button) & then have both repair companies tell me they will no longer waste their time coming to my house. I also has a plumber come out and inspect my lines and hookups ($114.00) cost to me and tell me the smell was definitely coming from washer. Now, LG says nothing else they can do!! I was sold a lemon, had it less than six months, and started having issues. LG is the worse company I have ever dealt with. They make you jump through hoops like a circus dog and beat you down hoping you will just give up. This company needs to be held accountable for their non-actions. Please do not buy LG products!

Design flaw in LG gas burner knob - Seriously, some lawyer needs to file a national class action complaint. This stove is not “fit for its intended purpose,” which is a violation of the nationwide Uniform Commercial Code. As many other commenters have expressed, it’s a death trap. I cannot count how many times I’ve discovered the burner on and flowing gas—when I did not knowingly turn it on. It is unconscionable for LG not to fix this. Please, will some class action lawyer step up?!

Well, Im thoroughly disappointed with my Tromm washer and dryer. The latest failure was the last straw. I have now officially paid more for repairs than I paid for the appliances, and they have been banished to the garage, and hopefully Ill find a buyer, but the word must be out about LG, because Ive had no takers. The washer never has cleaned well, and took forever to do that. The technician said to get a top-load domestic brand, so I went to Lowes and purchased the largest top loader with a spindle that GE makes.Im through with LG, and the repairman said Samsung is no better. So, I guess you could say Im through with Korean products. Thank you very much Korea. Isnt it hysterical that the pendulum has finally swung back towards American products being more reliable and well-built? The way it used to be when I was growing up. Heres the really ironic part. When I bought the Tromm, I sold a Kenmore Series 80 pair to a friend for $100.00. She is still using them and has never had to have a repair. I want them back! I guess the joke is on me, but you know what they say: Fool me once...

I bought an LG front loading washer and dryer in Anchorage and I shipped them to Nome, Alaska. The washer developed an issue with the gasket leaking. I contacted LG who said, no problem, they do repairs anywhere in the world. As it turns out, not in rural Alaska. They said a certified LG tech had to do the repairs. Since that repair was out of the question, LG sent me a check for my purchase price for the washer, the dryer and the pedestals. Over $3,000. They did not cover my shipping charges. And they cancelled the remaining warranty. I ended up having a local wizard replace both the seal and the door latch for roughly $100. Another minor leak was fixed recently. That set is still working great almost 12 years since my original purchase. No complaints here.

Bought an LG fridge a year and a half ago for over $2000.00. Suppose to be top of the line. It started making a terrible sound and the cooling started to fail. By morning the fridge completely shut down. Called HhGregg who stated, Your warranty expired. What do you expect us to do? Found out no one works on LG fridges in my area. Got a hold of HHGreggs service center who said they would be out. They have come out 5 times in the last 10 weeks and left each time knowing the fridge is not fixed. They refuse to replace the compressor which has a 10 yr. warranty. Not sure where to go next. Would never recommend HHGregg or LG to anyone.

I purchased a LG French Door Refrigerator through Costco in December of 2015. The refrigerator completely stopped working, it has a completely closed system so very hard to see anything. Called for help on March 11th, 2017, 15 months after purchase and still in two year warranty period. After much BS they finally agreed I was still under warranty and sent out a service request. I live in a county of 500,000 people. They had ONE service person for this entire area. That person called late that night to say they were not doing this anymore, could I call LG? I did, I am now waiting for someone from out of this area to come work on Refrig. Its been 5 days, no call. Will call Costco tomorrow and see what happens next. LG clearly has NO interest in caring for its products if they have ZERO technicians in a community of 500,000 people. DONT PURCHASE LG!!!

LG RANGE IS EXTREMELY DANGEROUS. The knobs on the front can go on incredibly easy. Just a light brush up on them and it turns the stovetop on. Ive burned plastic bags, pot holders, myself. I cannot understand how this is even legal? Im worried about a kid accidentally turning it on when Im not home. Make a fix before someone gets hurt.

Every time I call customer service, I get the equivalent to sorry about your luck. Ive now been over two months without a working refrigerator. Weve had five repair appointments in which the tech actually showed up. We are now waiting more than two weeks for another repair tech appointment. This new appointment has already been bumped back TWICE. LG SHOULD BE ASHAMED! Sadly, Ive learned that nobody at LG cares.

After more than 6 non-productive service calls to my pristine LG washer, which was shutting down as a result or a false error code, I sent the following to the head of LG in the US and copied the conglomerates CEO. Nearly two months later, we have not had the courtesy of a reply from this unresponsive, arrogant, incompetent and corrupt company.I am writing directly to you in order to allow LG Electronics the opportunity to rectify a situation involving a washing machine, which has been deemed unrepairable by both an LG-certified repair service company and by your customer service organization, which refuses to offer equitable assistance in resolving the problem. Please note the washing machine is in good condition, not significantly worn, functions very well half of the time, and then shuts down showing a false error message.In brief, the machine in question produces an error code and stops mid-cycle. After more than six service calls, replacement of several parts including the same parts multiple times, and numerous calls to the LG help desk, your authorized service technician declared the machine unrepairable and looked to LG for further guidance or, in the absence of guidance, an offer from LG to replace the machine since it is not repairable and well within what should be its useful life span. LG has refused because the machine, purchased in 2005, is out of warranty.Mr. Cho, understand we are not seeking a free repair. We fully expect to pay for a repair on a machine that while out of warranty is still well within its useful life cycle. However LG has failed to produce an appliance which, when inexplicably logically shuts down, can be repaired by LG authorized service. As a result, we are forced to replace the appliance very prematurely. If you will not replace the appliance, then we request that you provide instruction on how a technician may bypass the board that is producing the erroneous fault code that is shutting down the machine mid-cycle. These good faith solutions are only reasonable.In addition, and as a consequence of LGs failure to produce a machine which can be repaired, we have incurred expenses for sending laundry out to be done. While at this time we are not seeking reimbursement from you for these costs, which are now well over $1,000, we will not hesitate to include them in any legal action which we are forced to take against LG should LG refuse to act in good faith and choose to ignore our reasonable request. Such action may include, but not be limited to, commencement of a consumer fraud action against LG under M.GL 93 A, which provides for treble damages and attorneys fees.Interestingly, from a non-exhaustive online search, we have learned that LG routinely refuses assistance to consumers with out-of-warranty machines, which are still within their useful life but cannot be repaired, because LG maintains the appliances are not intended to last. We therefore believe it would not be a difficult task to win class action status for any action taken against LG for intentional defects in its laundry appliances. In addition we will not hesitate to refer this case to the attorney general of the Commonwealth of Massachusetts.Mr. Cho, you should know that I was an early and loud proponent of your products and installed them in the laundry rooms of three estates and on my yacht as well. I did this despite the warnings of others that LG was merely the new incarnation of a Korean brand known for shoddy products, Goldstar and Lucky Goldstar. Now, it appears, your detractors were right and LG is interested only in volume sales and not in customer satisfaction or customer loyalty.Mr. Cho, I do hope we can resolve this problem amicably and without legal action or publicity. However, please do not underestimate my resolve. As the founder and former CEO of a multibillion-dollar company, I well understand the difference between good faith effort and fraud. I am hopeful this situation is the former and not the latter. I am a consumer of means and I will not hesitate to pursue my claims against LG. I look forward to hearing back from you.

Purchased in Washer and dry at Best Buy 9 mo ago for my vacation home. Used total of 4 x. Washer makes a loud squeak. Reported after first use in March, 2019. Called LG, CS sent A&E Factory service tech (from Sears). Tech diagnosed needing suspension rods. Replaced, no fix. Called LG CS. They resent A&E our, applied lubricant, no resolve.Called CS for both A&E and LG. No one takes responsibility to return item for new product. Spoke to CS numerous times and they do not care and continue to do the service call dance with no resolve to the squeak. They don’t care if it is new. They will not replace. Their social media site is less than helpful too. Pass the buck. Hate this company and their incompetence and lack of quality products. They sell defective products and do not stand behind them. Do not buy LG!!!! Save yourself headaches and agitation with incompetent CS agents.

Purchased appliances 4 years ago and since have had several issues which are no longer covered by the 1 year warranty. Refrigerator: The rubber that goes around the refrigerator doors ripped several years after purchase. Gas Range LRG30357ST: plastic covering on the inserts of the burner knobs are faulty. You cannot purchase the plastic insert and each knob is $63.60. Initially, my husband kept switching knobs, and now three of them are broken. Reading the other postings, I realize I am not alone in my complaint. I contacted LG service department and was told no recalls. Sounds like this is a consistent issue which LG is choosing to ignore. I am very dissatisfied and this will be my last LG purchases!!!

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

My LG washing machine has been a joke. I can not get the stinky smell out of my clothes. It is just gross. I have done everything people at the stores have told me to do, no success at all. Never will buy an LG again.

I purchased a LG washer and dryer from Sears 09/2010. My washer has started rusting. I have contacted Sears, LG and Better Business. I can not get anyone to take care of this or stand behind the product as promised when it was purchased. This is a manufacturing problem not any fault of mine. I would advise anyone do not purchase a LG washer, and do not purchase any appliances from Sears. Read all the bad ratings of Sears and LG. Don t make the mistake I DID.

Unfortunately after only 4 years we got rid of the LG. The interior shelves broke one after the other until we replaced them not once but twice and they were expensive. We purchased the suite of LG appliances and got rid of them in 4 years. Refrigerator froze everything that was close to the back of the fridge. Would love to review the stove for you. Stay away from LG.

I placed calls to LG to arrange for my 3 year old refrigerator to have a new compressor installed. I had a local company confirm this was the reason for the breakdown. The first call at the beginning of the year did not ever end up with a response or resolution (someone was supposed to contact me). I waited several months and contacted LG again. The support desk had me upload all of my warranty information to their site through a provided link. Again, I was assured that someone would contact me to arrange this repair within a short period of time. Again, this did not ever occur.Today, almost a year later, I have purchased a new appliance because keeping my food in a cooler for 10 months was not an option. I have posted the fridge for scrap on Kijiji and a local person responded within an hour to remove it from my home. Too bad that LG couldnt have responded as efficiently. A lot of wasted money in both purchase price and time trying to resolve/arrange the warranty.My questions are these. How is it that a manufacturer is not held accountable for failure to provide what they are legally responsible for? What recourse is there when this process fails? At what point does one give up because they have spent hours and hours trying to get the warranty service? Like many Canadians, I am a working individual and dont have endless hours to dedicate to continued follow-up. Appliances are expensive purchases yet there seems to be no process where the companies are made responsible for providing the warranty coverage they espouse. My hope is that this changes in the future.

LG French Door Refrigerator is 1.5 years old and cooling system is intermittent, lost entire content of unit. The ice in the ice machine melted while I was away and ruined my hardwood floor ($450 repair for floor). The local authorized service techs said they have had others LG refrigerators have the same problem. Called LG and was able to schedule a technician to come out after 4 tries. I canceled before he came out because it was working again but since it was prior to the 24hr period they would not refund me. The tech said it would be hard to figure out what is wrong if it working. He suggested that he not come out and wait until or if it has problems again. He said he thinks it is the compressor which is $250 + 125 service call to fix but no guarantee that is the problem. Thank God the parts were under warranty. For a $2000 refrigerator I would of expected it to last more than 1.5 year and have no problems. My old 25 year old GE fridge is still working and never been serviced. LG customer service center is not terribly helpful; called a number of times, each time got a different story, they were only able to follow the script and there was no way to escalate to a supervisor - very frustrating. I usually look at the reviews before I buy. Did not this time but wish I had as I am not the only one to have this type of problem. LG not only has problem with their phones catching on fire and the tops of the washing machine coming off but now it looks like their refrigerators are junk also. Bottom line, will never buy an LG kitchen appliance again.

We purchased a LG front load washer and dryer few years ago and at the present time we have replaced three pumps and numerous other hoses (Dryer is working fine). As of 1/21/14 the washer again has failed to pump out the water so now I assume I will be buying pump 4! The only good thing is that the serviceman is here so often I no longer have to pay for service calls! I will never buy another LG product and tend to tell everyone I know of the problems I am having with the washer. Hopefully they will get it right soon!

I purchased an LG top load washer in 3/11 from Best Buy. I had unbalance issues almost from the start. Finally May this year, I contacted a service repair to find out what is going on. They couldnt figure out the problem and called LG for answers. It got them nowhere. I called LG and found out my washer had a recall and they would have a service repair done. They scheduled an appointment that a part had to be ordered so the date had to be changed. 10 days later, the part was put in my washer. It still doesnt work right. I have had 3 service calls on it. Everyone tells me my washer has so many problems dont bother getting it fixed. I have tried to talk to someone at LG to be transferred from one dept. to the next to emailing. The website wont let me make a complaint. I was sent a survey and did let them know my washer still doesnt work and Im very dissatisfied with LG. I have tried everything I can think of to get answers to fix a 2-year old washer. Now Im being told just to buy a new washer. LG service is terrible and their product sucks. I will never buy anything from LG again.

Our daughter and son-in-law purchased a LG french door fridge six years ago. Love the french door... but... after about 1-1/2 years... maybe 2... the fridge went out. My husband pulled the panel off the back and found a fuse blown. Cant order just a fuse? What? Had to order a whole new circuit board... $$$. So we took burnt fuse out and went to local hardware and purchased one as close as we could. Installed and waalaa it worked again. Now, it happened again so we showed our daughter and son-in-law how to change the fuse and keep the wires clean... The fridge goes out about once a year but wow does it save them a ton of money being able to fix themselves. And the fridge works just fine! GOOD LUCK!

1st I contacted LG and because my dryer was purchased in Nov 2014, it was out of warranty. I was provided a schismatic to properly identify the part I needed (A255 - see exploded view of page 49). I was also required to work with an authorized parts distributor near me (California). I initiated my order the 1st week of August and got 2 incorrect parts because LG Parts Department does not label their items correctly!! The authorized dealer was apologetic and I was given a full refund.So next I called LG directly and they too send me 2 different incorrect parts. After several weeks of calling and arguing to speak to a US based representative, I got Erica ** in Executive Services who was unhelpful, rude, and downright wrong in her understanding of the entire situation. Now what? I am now being told I have to buy the entire TOP of my dryer to fix the plastic hinge that broke on my steam compartment. So why does LG make such a piece of crap that needs to have replacement parts within 2.5 years of purchase? I would actually appreciate an answer. Also, Why cant I buy a replacement part without dealing with stupid representatives? Buy the entire lid? REALLY?So I would like a rep to contact me and ship me A255; that item is not a huge metal door hinge. It is a small piece of plastic!!! It goes into A260 which I was able to purchase without ANY ISSUES. The lovely Erica ** stated LG Corp has mislabeled page 49 and the part I was sent IS the correct part. How was I able to buy A260 (lid) and A255 be a part that is not purchasable? Why is all this made of such cheap plastic? So Erica wants me to replace the entire lid of my dryer... That is everything featured on page 49 section A210 for a ridiculous $150 AND I still have to install all that. Those parts arent even broken! DO NOT BUY ANYTHING LG. I never will again. They are horrible!!

I purchased an LG washer 21/2 years ago from Home Depot and last weekend it failed during a load. I could not get my clothes out. The main PCB board failed. This washer was only used for a couple of loads a week. What really bothered me was the treatment I got from LG. The service people kept hanging up on me and they would not do anything for me even though they had a service bulletin out identifying the board as a problem and had developed an updated replacement board. Stay away from LG equipment. Their equipment is not reliable and they do not stand by their equipment.

I am truly disappointed with my LG washer model WT487OC. I purchased it approx 61 months ago, and yes my 48 months protection plan expired. The machine began to exhibit a problem 3 months ago when after a wash load, there was a noticeable debris on the damp clothing which led to concerns before drying the load. After a few calls to LG Customer Service and a discussion with Rocket Appliance Repair who LG suggested I call. It was determined that the machine somehow had developed mold internally. I tried over 10 different options that LG & THEIR REPAIR SERVICED suggested I attempt, but to no avail. The machine was considered unrepairable. In over 40 years of cleaning and purchasing household appliances I have never experienced anything like this. I will never buy LG appliances again, and any I presently own I will seek replacements for as soon as possible.

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

Purchased LG front load washer model WM2301HW 01/03/2011. Could not get thru cycle without repeated UE error codes, drum not spinning & water leaking all over. 2015 tech replaced board control and other parts. Now I have the exact problem as before. Machine is JUNK. This weekend had to purchase a new washer because warranties much less good customer service or products to say the very least do not mean anything to LG. Out of curiosity checked reviews for LG front load washer & what do you know... Hundreds of other innocent consumers has had to put up with the same abuse from your LG company. We need to all band together and fight the unjustified ethics of LG. Ive contacted an attorney; well see what happens. P.S... and YES the clothes & washer do stink just like LG company. To the couple of reviews who said their clothes do not smell... You had better get your smeller fixed!!

Follow up on my three-yr refrigerator that broke down, not even the lights turn on. Last Friday, the repairman was to arrive between 1pm and 5pm. I do not reside at the rental. At 2:43pm, I called their 800# and told them to have the repairman call me on my cell that I would be at my aunts house who lives 3 blocks away on the same street. The woman said, No problem, he will call you before he arrives. At 3;30 I called back. And asked what time was the man arriving. They responded this call has been cancelled, he arrived and left. I said he never called me on my cell, I am still waiting. They responded there is nothing we can do, call center is closed. I asked them what country are they in that the call center is closed. She said the call center is in Alabama and they are closed. They only work from 8-5pm. The woman in India never told the repairman to call me on the cell and I dont think that those people can call the repairman. The only one that can call is a supervisor and he is in another building. When I requested a supervisor, it took me 20 minutes on hold to finally speak to one. At the end, he ended up hanging up on me. Now I contacted Sears and will wait for them to find out if my refrigerator has a solution or do I just lose the $1500.00 that I paid four yrs ago. I refuse to pay $400.00 to repair a refrigerator that is not worth repairing. Never buy an LG product.

I bought a LG fridge in 2009. Within the first year, there was a recall on some part in the freezer which they did replace. Now, it is 2012 and I have had to have this fridge fixed 3 times at my own cost which cost me over $100 each time. My repairman says the problem is with the drain plug, a problem which LG is fully aware of. The hole around it rusts and the paint chips peel and plug up the drain, which in turn causes water in the freezer and on the floor. The fridge goes warm and the cool air cant get there. I just redid my kitchen floor the same year that I bought the fridge and the leaks are starting to cause warps in the flooring. I am so angry with this company for being able to sell such a shabby product and not having to be held accountable. I will never buy another any LG product on the market.This company is a disgrace!

From the very beginning, the freezer door pops open slightly when the fridge door is closed. It isnt always noticed until water puddles up on the floor. The hose to the ice maker has been fixed 7 or 8 times because it keeps splitting. The ice maker jams up and wont release the ice. Today, I woke up to water all over the floor. There was no power to the whole unit. I checked the outlet and there was power. I cant get a hold of a repairman.

Consumers beware when purchasing an LG appliance! If you are remotely mechanically inclined and prefer to save money and repair things yourself, LG is not the manufacturer for you. A little over a year ago LG decided that they will not sell replacement parts to the general public forcing you to call an authorized service center to come to your house at your expense to repair your appliance no matter how small or simple a fix.Recently I needed to replace an $8 tumbler roller on our LG Tromm dryer that had worn and was making noise. It is about a 30 minute fix and requires a screwdriver and two wrenches. LG Canada nor any of its authorized service centers would sell me the part even though I had already removed it and was ready to install a new one. The parts are sold in the USA but every company that sells the part will not ship to Canada. My only options are to either bend to these unfair practices by LG or junk the dryer and buy a new one - albeit a different brand!

I had to get this microwave because it was the only silver microwave of its size for my mini kitchen. I read reviews before I purchased that said it was an average microwave. That is exactly what it is. Its very loud and has very basic features but it matches my kitchen and looks good.

LG Washing Machine Product WT1101CW: 1st-DO NOT BUY ANY LG!!! THEY ARE LEMONS!!! We purchased an LG Washing Machine and Dryer from Best Buy on 11/16/2012. I am writing this review on 9/28/16. I have had to have a repairman out twice and the long and short of it is the transmission & electric board went at the tune of $533.00 for parts and labor. Um I paid $629 for the machine new. I called LG several times. The 1st few times they said there was nothing they could do. Wrong answer! So I called a 3rd time & they offered me an extended warranty on parts and labor for 1 year for that repair for $385.00. So they would charge me more than half of what I paid for it??? No thanks. There is no telling what else will go wrong with it. Its a ripoff when you pay over $600 for a washing machine and it doesnt even LAST 4 YEARS. I read numerous complaints about LG like mine and worse. If we quit buying these lemons they will either have to make a better product or go out of business. Gotta go time to get on Consumer Reports and fork more $$ for a new one. Lets just hope it will last at least 5 years.

We purchased our refrigerator in August 2016. In February 2019 it stopped freezing and cooling. I called LG and the customer service (800 243 0000) and was scheduled for a service call the following morning. Based on the description of the problem the customer service rep advised there would be no charge for the service call or repair. (She didnt advise why, I didnt ask because I was thrilled after reading the other horror stories on this site.) The technician, Bryan ** called me about 15 minutes after the call to confirm our appointment the following morning and ask me about the problem so that he could ensure he had what he needed on the truck to make the repair.The next morning Bryan called when he was on his way to my house. (Within the time window that was scheduled. Another thing that doesnt happen that often that people actually show up in the time frame they are supposed to.) He began working at 10AM and finished by just after 11AM. He would courteous and very competent in making the repair. It turned out to be a failed/faulty compressor which was replaced with a new one. I already loved the fridge, I am extremely pleased with the customer care by all three LG employees I worked with in this transaction. Thanks!!!

I chose based on appearance and most importantly, price/Efficiency. My choice was based of entirely what I saw in the store and reviews written online. It kept my food cold, it worked, thats all I can ask of a fridge. But make them better at removing moisture or more energy efficient. Or perhaps make the walls of the freezer thinner so that theres more room in them (although I know thatd be difficult to do).

We loved this fridge for about the first 3 months. Then the optional second ice maker that we purchased would take a week to fill. We were told the air temp in AZ was too hot for the fridge to produce ice any faster!! Really, how stupid do you think we are? We have had at least 10 visits to repair this issue and now the upper part of the fridge is fluctuating from 30-42 degrees when set at 37. We are losing food to spoilage and freezing. We are paying for all the spoilage. The battle continues to have this fridge operate as it should. VERY VERY FRUSTRATING. I will not buy LG again.

I purchased an LG refrigerator March 16 2019. The fridge makes a lot of noise, sounds like an owl and lots of banging. Freezer stopped working and I had the repairman here on Tuesday and he said it is fixed and that the fan was plugged. 2 days later the freezer and fridge are not working and I have thrown out all my food twice as I replaced it after the first service call. Now I have to wait again for a repairman. I called Home Depot where I purchased it from and they said I have to deal with LG. I am not a happy customer and I think LG should be replacing my fridge and refunding my food costs. I am now a week w b mg sf banging.

I purchased an LG washer/dryer pair from Lowes in Glendale, AZ the week before Labor Day, 2014. Install occurred about 10 days later, because the item wasnt in stock. Washer was front loader, Dryer is gas. Dryer is fine. Washer (Model WM3570H*A) began leaking within 4 days - first a little, then a lot. Called Lowe; they sent out a technician to observe the unit in cycle. Didnt find a leak. Next day, starts leaking again. Call Lowes and demand a replacement. To their credit, they send a Maytag loaner unit out while they take the LG back to figure out what is going wrong. I had the loaner for about 6 weeks - apparently they had to mine the ore to make the steel to make the machine. My replacement unit arrived yesterday, 10/22/2014, nearly 2 MONTHS after the original purchase. Washing load number 3 following new install, the floor is covered with about a quart of water. No leak from the front - it is coming from under the body of the washer somewhere. So tomorrow, I will call them to take the machines back, refund my money, and go elsewhere to purchase a reliable washer/dryer pair. The rating sites online have this all wrong - LG sucks!!!

I purchased a supposedly very nice LG Refrigerator, but after 3 years the compressor failed. After two more years, the new compressor failed again. Now I know the these units have a faulty linear compressor design that make them fail like clockwork every 2/3 years. The worse part? LG does not make it any easier to fix the product. Unless they are LG certified contractors, they require a letter of authorization that only the owner of the unit can ask for, so they can order the parts. LG makes you wait an eternity just to send a letter!!! It is a terrible product, it has cost me money, time, food and now I have run out of patience. NEVER purchase LG refrigerators!!!

I will never buy a LG product again. The dishwasher is mediocre at best. We bought all new appliances of LG. They all suck. They are made cheap and things break easily. We had a real bad experience with the customer service dep. If you want good customer service? Buy American whenever possible. Again! LG sucks.

There is water leakage from the last compartment of the bottom freezer and later forms ice. Due to this, proper closing of the freezer compartment is not possible.

Our 6yo washing machines hinges on the lid have rusted and now drop rust flakes into the clothes ruining them. Called LG customer service and they claim things just rust sometimes and that I should have purchased their extended warranty.

COMPRESSOR FAIL - MANUFACTURING DEFECT. I bought an overpriced LG refrigerator ($2500) in June, 2017 at Home Depot. It was broken by JULY 2019. Tough luck for me with no income and late stage cancer...it broke two weeks after the two year warranty expired. The part might be replaced by LG, but I am stuck with the cost and trouble of trying to find a knowledgeable technician. In my area (Raleigh) NO technician familiar with LG will work on them anymore because of these manufacturer defects! The LG rep set up an appointment with a technician - I had to wait over a week, AND they failed to show. I want to join the lawsuit. I get $12/week food stamps and lost all my carefully preserved and frozen food. There is NO WAY I can afford to pay a service tech for this and expected failures of other parts in the future. Watch LG’s “canned” response. They will do nothing.

LG Microwave Oven Model LRM1260SW. I purchased it in 2009 at Best Buy for $200.00. At the time, this was considered to be a high-end price for a table top microwave oven. We noticed that the turntable was sticking. My son looked at the rotating ring that supports the glass turntable and noticed that there were pieces of plastic flashing that had not been cut away after the part came out of the injection molding machine. So we cut the flashing off and the turntable worked fine. Then a month later, the light bulb burnt out. We havent yet replaced it because we dont yet have the right tool to open that part of the oven wall to get at the bulb. Then we noticed a burning smell that occurred sometimes when we used the oven. It smelled like plastic burning. Then we realized that the turntable was again not working. Were not sure when it stopped because the light is not working. My son finally got a day off and turned the oven over to open it up. There was a section of the bottom panel that was proliferated so it could be pried off. My son removed the section and it revealed a burn out synchronous motor that turns the turntable. The gear that was made of plastic was literally melted, (thus the burnt plastic smell).We will replace the motor for $25.00 and the light bulb for $8.00 and try to use it as a back-up appliance. But the easily removable panel on the bottom of the oven indicates that they expected this motor to need replacement, (planned obsolescence). I bought this oven to replace a perfectly good running Sanyo oven only because the Sanyo was 24 years old. I will contact Sanyo and determine what their best oven is and buy that. No more LG anything for me.

I have several appliances and a television from LG. The dishwasher and the refrigerator motors stopped working within 5 years of purchase. I paid hundreds of dollars to have these appliances repaired and now the refrigerator is making that intermittent grinding noise that it made before. The repair people said they can only come back and evaluate if the noise is constant.LG looks pretty but the quality leaves something to be desired.

We have called for service to show up. They showed up twice for the same problem. Humming really loud (especially when compressor comes on). Came in once and tightened screws. Made it worse. Came in a second time and Placed rubber in refrigerator to stop it from humming so loud. Still did not repair it. Now when we call we can never get anyone to answer. Tried every day from 6/23/20 - 7/6/20. All day hold on line, never an answer. Wife and I would call at the same time just to see if we could get anyone to answer. Our warranty ran out today! It has been a year. Worst refrigerator we have ever bought as far as getting repairs done. UPDATE - Called on 7/7/20 - 8:00 AM. Tells us that our case is closed and referred us to a appliance repair dealer. So upset.

Compressor failure on a 18 month old $3800 LG refrigerator. We purchased what we thought was a top of the line highly rated refrigerator. After less than 18 months the compressor failed. LG gave me an authorization and local authorized service centers, each one telling me that the compressor (10 year warranty) must come from LG and there is a 4 month backorder and they wouldnt want to do it, because LG doesnt pay them for their time. I found the LG indicated upgrade compressor online and a service tech, $900+ out of pocket for parts and labor. LG offered $650 for parts, labor and food loss and then called me and rudely reneged. This is not an isolated incident, from my investigation, there are thousands of LG customers with the same problems. There is talk of a class action lawsuit.

Ice maker started making dirty ice. No filter on fridge, problem was ice maker corroded. Ordered a new one and one year later same thing has happened. LG will not replace for free or discounted price. Cant imagine we will have to buy a new ice maker every year!

We love our LG 4 burner with a center grill gas stove, it has performed great for us, we would definitely buy a product like this from LG again. The oven cooks food evenly and weve owned this stove for approximately 1 year with no problems.

My LG refrigerator has failed for the 4th time in less than 4 years; 2 compressors and 2 evaporators. I paid $2,999 for the refrigerator from Sears. On August 21st my refrigerator failed and I called to schedule service. The agent on the phone asked me a few questions and confirmed that it was a sealed system issue. The next available service was Sept 5. I live in a large city so it should not be this difficult to get service. The next day I spoke to the local LG servicer. After I explained that the sealed system has failed 3 other times they told me they could not service the refrigerator since they did not do the prior work. They went on to say that it was LGs policy to replace a refrigerator on the 4th sealed system issue.On Aug 22, I finally I spoke to someone in LG Consumer Relations and was told that my refrigerator qualifies for a buy back. The last sealed system issue was less than a year ago and I could request a buy back. I was told It would take 3-4 days for the final dollar amount to be determined and another 4 weeks to receive a check. As requested I sent in my Proof of Purchase using the web link emailed to me. On Aug 24th I called LG service for an update and was told I had not sent my Proof of Purchase, I sent it a second time and verified that it was received. Again I was told 3-4 days to receive the final offer details. I called today, Aug 30th, and was transferred 4 times. I am now told that someone had not followed through on the case and it would be another 3-4 working days before a decision would be made. What recourse do I have?

I have an LG Stainless French Door type fridge. The fridge is 5 years old. Earlier this summer it stopped making ice, the freezer went to 35-40 degrees, the fridge went to 35-40 degrees. I called LG and they gave me their local repair company to deal with in scheduling the repair. They have been to my house 5 times, replaced the compressor twice along with other parts. I had to pay $600+ for the labor and parts that werent under warranty. It still doesnt work. My wife called LG and they said there is nothing more they can do. Im out $600 and a fridge. Lousy product and a Lousy Company!

I bought a LG front loader set from Sears when I moved into my new home in 2010 and Ive had nothing but problems with the washer from the beginning. Im thankful that the salesman suggested the extended warranty on the washer as I couldnt afford both. Ive had 7 calls on cups not emptying a new main board a new drawer and clothes needing extra spins because they are still too wet for the dryer (the repair man said I needed to do full loads in order for the machine to spin out right? Yesterday it completely stopped during a wash so now I have to haul a load of wet towels to the laundromat. I now have to wait a week for a part to come in. I was so excited to get this set but I hate it and will never buy any more LG products and I make sure everyone I know that is in the market hears about these machines.

We purchased a kitchen suite from Home Depot 11/17. First of all we had the dishwasher go out then the stove and finally the 4 door fridge. We bought the 3 year warranty for peace of mind so you would think we would be set. The customer service is overseas which isnt a problem except a few of them were hard to understand. They gave us the runaround and after 3 days and many hours on the phone I started keeping detailed notes of my conversations. I asked a employee for their full name or employee number but was told they are not allowed to share that information making it impossible to keep track of people for future references. We ended up losing 90 % of the food in the freezer and all in the refrigerator! We are having to eat out every night and unable to keep leftovers for work. I told them that my son is diabetic and his insulin needs to be refrigerated as well as does the babys whole milk. They said it will be approximately 2 weeks before a service tech will be available. Ive NEVER in my life had such a horrible experience with the purchase of new products and urge whomever is reading this to be cautious and review all products pro and cons before purchasing.

This machine is wonderful! I dont do a lot of laundry as Im single. I can do a load on quick turbo wash in 25 minutes. I love that feature. The clothes come out clean even in the short wash! I do wipe the door and inside rubber gasket after each wash and leave the door slightly ajar always.

Purchased LG refrigerator model LFXS24623S in March 2017. After 3 months, the ice maker would not work properly, (would not tumble ice into bin). Service man replaced ice maker. Waited 24 hrs, checked for ice, no ice! Called again, and same service man came, checked everything, replaced entire unit. Checked next day, still no ice. Same service guy came again, ( I knew him by name by now), said there was a problem with this particular serial number line, he had just received an update by email, replaced entire unit once again, you guessed it, still no ice in bin. Bill, (not his real name) said there was nothing he could do other than replace the fridge. Customer service called sometime later to confirm the replacement to be done at end of August. By 1st of August, freezer would not keep food frozen. Some stuff froze others didnt. By date of this posting, all food in freezer had thawed. We had to throw all the meat products out. We are now waiting for the replacement and hope this one actually does what its supposed to do. Im hoping we just got a lemon as can happen with any products. One other thing, the customer service rep we spoke with did not seem very sympathetic but seemed to treat our phone calls with total indifference.

We got a Front Loader washing machine and dryer from LG in May 2017. Since day one I saw that my cloth are not clean. I tried bulky, heavy and extra water, but my cloth are only partially wet. LG claimed that I dont know how to wash since it is an high efficiency machine. I had Front loading machines since 20 years. A technician came out and mentioned that he hears that a lot and we should add water. LG drags it out.

We bought this refrigerator in Jan 2013 and in less than 3 years, it stopped working. I had Maytag and Kenmore Refrigerators for 12+ years and never had any issues. I talked to the customer service and they want to charge me to fix defective part.

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

Purchased this LG Refrigerator Model LFX25974 on July 3, 2013 from Home Depot and was delivered on July 16. 7 weeks later, the freezer and refrigerator stopped cooling. I contacted LG and after 2 customer service reps, they had me run the self diagnostics on it... which showed I depleted my ice too quickly.... Seriously? The ice was water! LG arranged to have an authorized repairman to come out. The appointment was confirmed with the ApplianceMan in Westerville, Ohio for Thursday, August 29th between 1-5p. NEVER SHOWED!!!! When I contacted them Fri. am, was told they lost my appt. After they arrived Friday afternoon, was told I needed new compressor and evaporator and parts ordered. 1-2 weeks before they come in and then need to schedule another appt to fix.... According to the other reviews, this seems to be the trend with LG. I will never purchase another LG appliance

Same issue as everyone else. Can I give a negative star rating? Our LG French door fridge also died for no apparent reason after about 5 years. What a piece of junk. Now we have to go buy a new one while everyone is here visiting for Thanksgiving. Thanks for fooling us all, LG.

i purchased an LG dishwasher and refrigerator new in 2007. Their products are junk. I have had problems with both units and made numerous service calls. Their customer service should be called customer no service. Dont make the same mistake and throw away good money on cheaply made appliances.

While we were away our LG refrigerator, LMXS30776D/02 model, compressor quit working. We lost all our food in freezer and refrigerator compartments. Our home and refrigerator has a horrific smell, I havent been able to neutralize. (Baking soda, vanilla, and coffee beans.) A technician came to our home a few days later and was not able to repair the refrigerator. Since LG knew it had an ongoing problem with the compressor, it was discontinued. Technician from LG had to order a universal compressor. Once the part is installed, he then needs to check for leaks since coils may be corroded. We have been buying ice everyday for our cooler and can only buy enough for for the day. Inconvenience. Sad we replaced all our appliances 3 years ago for LG. Poor reliability and service for an appliance costing $2800. I am very concerned about another failure in the universal compressor after reading the previous reviews. LG had a poor response and was not acting in good faith to loyal customers. This is a major investment for families, not to be taken lightly.

The refrigerator is alright. I like the freezer on the bottom. But the shelves are useless. They keep cracking and breaking with normal usage. But I use the Costco warranty.

We bought a LG French door/with window 8 months ago and refrigerator fan stopped working. We have called and called LG repair line and was told a technician would be out soon, it’s been over 3 weeks now and still NO technician. We are a family of 7. That’s 5 kids under the age of 13.. I am so SORRY I wasted my money on LG.

Purchased an LG 27 Cu Ft 3-Door French Door Refrigerator w/ Door-in-Door in Stainless Steel Model LFXS27466S. It was installed 10/18/2017. We have not been able to use the ice or water from it as it tastes like crap! When the fridge was installed, the guy started running water thru the water dispenser. Said to run a few gallons thru as theres something they put in for testing to make sure everything works. We later found out they never installed the water filter. According to tech services, this model should NOT dispense water without the filter installed. Called LG about the problem. You talk to someone with a very hard to understand accent, I think Japanese. They were supposed to contact a local repair place to come out and look at it. We called the repair place the day before to confirm appointment. They say they never received anything from LG. Called LG back and they again said they would contact local repair place again. Again, had appointment set up, called day before to confirm, and again repair place said they never heard from LG. Called LG and asked to talk to a supervisor. Was basically told were screwed as they cant find a local repair place! If they dont have repair service in an area, they shouldnt be selling their appliances in that area! So here we sit with no water or ice. The water and ice from our last fridge tasted so good people preferred it over bottled water! So the LG service is very, very poor. Would not recommend purchasing any of their products. We need to purchase a stove, microwave and dishwasher in stainless (currently have bisque appliances which theyre not making much anymore). I can assure you they WONT be LGs.

This refrigerator (French Door Model LFX21960ST) is only about 3 years old. The first year we had to call out the repairmen because, evidently, the light was not going out when the door was closed. This is difficult for me to know since I rarely spend time inside the unit with the door closed. As a result, the bulb burned, melted and fused the carriage to the top of the fridge. It was still under warranty so it was fixed, though I had to take off work to wait for service. Now the display shows ‘Error’ which means, according to the LG site, repair must be called again! I have never had a refrigerator that needed service much less one needing major work within two years.

Bought a LG Top Loading Washer less than 3 years ago... I have had (3) repairman out and this washer is still NOT FIXED... Tub fills w/ water, eventually stop but never washes. Then, will drain... Will NEVER BUY ANOTHER LG.

I purchased my LG dryer in September 2014 and here we are in December 2017 and guess what... Not drying my clothes because there is no heat!!! I also purchased an extended warranty from HHGregg when I purchased this dryer (and LG washer) and guess what... HHGregg is no longer in business. Do not buy LG products, they stink and for that matter, so does Frigidaire, because I purchased a new refrigerator from them 7 years ago and within the first year I had 3 service calls because the ice maker was not working properly... And to this day, still does not. Unbelievable.

I bought an LG refrigerator and it broke, and I had a horrible experience. The customer service people were polite. But the whole system is not set up properly, so they could not fix my refrigerator for three weeks. And no one can live without a refrigerator that long. So, I had to buy a new one. And I didn’t go with LG. My LG was a two and a half year old refrigerator. Nobody spends $1,800 every two years. While it worked, it was good. We had no problem. But once it broke, the maintenance support was very bad. And I was not the only one. There were reviews after reviews about people having the same experience with getting the repair done.

LFC22760SW - My husband and I purchased a bottom freezer Refrigerator 2007 with a 5 year warranty. A month ago the lights stayed on in the refrigerator and we only noticed it when returning from shopping. There was a smell of burnt plastic in the kitchen. When opening the fridge we noticed that the lights stayed on. My husband immediately removed them and I called LG. They sent over a repair man which told me that the part would probably take two weeks and if longer LG would replace the fridge or pro-rate it. LG has had problems with this model of fridge and never sent us a recall letter during my 5 years of warranty. Now because it is 7 years they want to pro-rate it and take back the old fridge. They also told me that the part was no longer available. This is really unacceptable as a new fridge would cost $2000.00 plus tax, I paid $2000.00 plus tax plus 5 year warranty and they would give me $675.00. If you calculate it would have cost me $4000.00 over 7 years. It is quite unacceptable and I do not believe that I will be buying another LG in the near future.

On 3/21/20 my tenants discovered that their less-than 5-year-old LG refrigerator had stopped cooling and immediately notified us. They went online after being informed that due to the COVID-19 virus there was no one to help via phone or chat. Despite following all of the suggestions LG had on its website to help get the fridge cooling again nothing worked to correct the problem. My tenants tried repeatedly to call LG, as did my husband, but got the same message. After calling all over town our tenants were able to reach a repair facility, who informed them that the compressor had likely failed, since this is a common issue with LG fridges. Unfortunately, the repair facility wouldnt come out to help (we had all the necessary documents, including an extended warranty) because they werent sure if they were considered an essential business. They took my tenants contact info and said theyd let them know once they had a better idea of whether they were.. Meanwhile, my tenants, who have small children in the house, had no way to keep fresh food and milk for their family and ended up having to obtain a rental refrigerator to feed their family. Finally, after ordering the compressor and being allowed to go out to install it, the part was replaced on 4/2/2020.My husband continued to try and contact LG about this issue and to obtain a refund for the food and rental expenses. Finally, LG had an auto-answer that asked the caller to stay on the line, but that the hold time was exceptionally long. After staying on hold for over 45 minutes several times he was either transferred to people from another country that he couldnt understand, or they couldnt understand English, or that transferred him to another department which immediately disconnected the call hed been on for so long. This happened repeatedly and when he finally got someone who he could carry on a full conversation with and explain the issues, this person was no helpful at all and kept trying to tell him that we waited too long to request a refund!! All his calls were placed over the course of April and May, so when LG was at fault for not being available to even hear our issues, that was truly insulting.I finally started sending messages on LGs website and kept getting inane requests for various items (like the dates of every time we tried to email/call LG and why we didnt request the refund at that time...). The people I corresponded with: Christifien in the regular Customer Service department, Tori, Craig in the Presidential Escalations department (who responded to my separate messages to the President) all gave me the runaround and I had to keep sending messages to follow up, since they were hoping Id just go away... Last month I received a check in the amount of only $150.00 with no letter or apology or explanation, but this didnt even cover half of the expenses that were incurred (Id clearly noted in multiple emails/messages that over $300.00 was lost due to this: All the food in the defective LG fridge had to be thrown away at a cost of over $200.00 and then replaced, plus the cost of the rental).I sent another message to the President, stating how insulting it was to receive this amount; I finally received an email from Laiken **, Presidential Liaison who was very condescending about the whole thing; her entire email message is as follows: This is Laiken with LG. I am sorry to hear about your refrigerator issues. I have pulled up the case number, and I see your unit was down for less than a month. Due to that we cannot reimburse you for more that the $150.00 food loss you already received. As for the part, the account shows the unit was repaired under warranty at no cost to you, but if you did have to pay for the part or labor please send me a receipt for the parts/labor, and we can reimburse you for that. Unbelievable; she made it sound as if I was supposed to be grateful that they installed the defective part without charging me for it or the labor to install it, even though it was, as she admitted, still under warranty!! I sent an email back asking her if she seriously thought a rental appliance store would just give my tenants a refrigerator for free to use while they were frantically trying to get someone to come out and repair the useless refrigerator, not to mention the costs associated with having the loaner delivered and then picked up after the LG refrigerator was fixed. I asked her Put yourself in this position - would you feel like you were treated honestly and fairly? That email was sent to her on 8/25/2020 without any response from her, so Im assuming that she and the President feel that LG is just the poster child for honesty and fairness.... All I can do at this point is advise everyone I know to NEVER purchase one of its shoddy products. Seeing from the other posts how LG obviously knows about their defective compressors, yet does nothing about it, and to top it off lacks customer service skills of any sort, I can only hope that my post here will help people decide against ever doing business with this despicable company. As others stated, even one star is too high for this company!

I spent over $11,000 on my kitchen and laundry product from LG. Overpriced and not worth the money. The customer service is just as bad as their products. Ive had to call numerous times for the dryer and refrigerator. The dryer does not completely dry your clothes because the sensor thinks the clothes are dry and shuts off the dryer and the timer hasnt worked for months. My refrigerator does not stay cold the temperature is currently 76° in my refrigerator. Ive had my products for 3 years and its been a nightmare. To get a service repairman to come out is literally impossible. Please take my advice and do not purchase LG products.

We replaced a 15-year-old Kenmore dishwasher with an LG 5811 dishwasher. We installed the Sears machine in my friends home. After 2 years, the dishwasher stopped working and I had to repair a broken wire in the LG door. A year later, I had to fix another broken wire. When I spoke to LG, they were not aware of wires breaking and suggested I replace the motor assembly. I found a solution on the internet. The LG machine was quiet but never cleaned dishes as well as the rather-loud Sears.Dishes were always soaking wet after an LG wash and took hours to dry after the door was opened. We are doing as much hand-drying as we do after hand-washing dishes. Wheels on the rack failed after two years, and 1/3 of the replacements broke when pressing onto the rack. It appears to be very brittle for application. The track for the lower rack is 1/8 lower in the dishwasher than on the door. Dishes go every which way, and when the rack goes, bumps are going between tracks. The lower dish rack jams on the door seal. Theres also inadequate clearance between the door seal and the rack. After 6 years of uninterrupted and good service, my friend replaced the Sears machine. Our LG refrigerator has worked well, although the default fridge temperature setting after a power failure freezes food. Parts fall off the drawers and have to be re-installed. Humidity settings stick up a bit above the drawer, and settings are changed when something is pulled from the shelf. I would never recommend LG.

This machine (LG wt5480cw) has been nothing but trouble. The detergent draw stayed full of water after every load I purchased the extended warranty thru LG coverage until 2019. They sent out a repairman 4 times finally fixed it. Now the tub will not drain completely so I called for repair. This is their customer Julies reply. We have been out there 3 times under the warranty and I have used up the money on those other calls even though they were for the same problem. They kept opening a new claim number (which they should have not done it was the problem). Now we are going to buy out the service contract for $267.00 leaving me out in the cold when I thought I was safe until 2019.So what is the sense in buying extended warranty if they deduct the service calls from the original price of the washer until it surpasses it purchase price then youre screwed. I could have paid for the service call without their RIP OFF EXTENDED WARRANTY CRAP and been ahead. Now I have $267.00 to replace a $900 washer. Please do not buy the extended warranty or better yet DO NOT BUY ANY LG PRODUCTS.

I purchased a new LG refrigerator in June 2015 and about 3 years later it stopped working. It turns out to be a faulty compressor. Even though the compressor is warrantied for 10 years I still had to pay over $300 for repair. I thought it may have been just a fluke but exactly one year later the same thing happened again. When I contacted LG they once again expect me to pay for repairs out of pocket. It is highly unreasonable that a refrigerator would not last past 3 years and then the repaired compressor would once again failed in just a year. Am I expected to have to pay $300 a year from now on to have an operating fridge? Ive owned this fridge for well under 5 years and this should not be the case. Needless to say I will not be purchasing another LG appliance.

I bought LG LRE3083ST/01 range from 5 years ago. I noticed that the Stove rusted in the down part in different area, it is manufacture defective, I am not happy with this product which show defective and bad quality product.

Ive had this LG model LMV1683ST microwave under 2 years. I had my house remodeled by a contractor and spent $13,000 for new appliances. They choose LG for Refrigerator dishwasher stove and microwave. Then after 2 years later it suddenly started to making sparks and flames from one of the shelf hooks in the microwave started. If hadn’t been there in time, it had all the makings of a major catastrophe and burning down my home. I removed the metal shelf thinking that was the issue, but it was not. It happened again, and this time I unplugged the unit, and Im at the point of removing it from my wall and tossing in trash. When it comes to LG customer support or Technical support even executive services they’re useless. I’ve been trying now for weeks to get this resolved and get a replacement but as of yet there’s no resolution sight. I don’t trust this unit even if it’s repaired. Microwaves are not supposed suddenly burst into flames. I asked customer support if they would want this defective unit their home. Reply no. So then they’re saying it’s ok for a consumer to have it their home and risk harm to their family. As stated before. LG says their initials stand for Lifes Good. Should be Looking Grievous. Or LNG Life’s Not Good.

I bought my LG fridge in 2017 and my wife and I woke up to the dreaded compressor failure on it this Sat morning. After reading the reviews on here we were prepared for a horrible experience and to have to go without a fridge/freezer for months with two young kiddos!! I was ready to swear off LG just as other reviewers on here, but here is the abbreviated details of what happened. * Called customer service on Sat. (Was nice to them when I called). * Was told there was an open time slot for this Monday (today) for tech to take a look. * My expectation based on reviews here was tech would show up; explain it would be a month for the part to come in and uff.... * Tech showed up today. Michael who works for LG direct service. He not only had a compressor on him to replace the default one but had all the tools to get it done today. He was very professional and and explained to me contrary to other reviews on here that LG has upgraded and improved their software and the compressors so hopefully this will not happen again. Only took him about 90min to get it all fixed as he knew his stuff! * Fridge is fixed and running only two days after I first called customer service on a weekend at no cost on labor or parts. I don't write many reviews on anything but feel that this was deserving as I'm sure others had valid unpleasant experiences, but mine was a very positive one. If anyone else has this issues don't hit the panic button based on other's reviews. I don't know if it helped the cause but I was very calm and understanding when I called them to explain the problem as well. Products are going to have issues but I will judge a company based on how they deal with those problems and LG handled this very professional and I am very satisfied. Hopefully this repair holds up but if not if they deal with it the same way this one went they will retain me as a customer on future purchases. I do really like the fridge as well so 5 stars both for the fridge as well as the service.

We purchased a new LG refrigerator when we purchased our home in 2017. We had renovations going on and our right hand door was damaged/dented by a contractor. The contractor offered to replace the door so I contacted an LG recommend appliance parts and service place to replace the door. A week later they returned with a substitute that did not work so they said they would be back a couple of weeks when the correct door came in, that was October 2018 and I have been waiting ever since. All my phone calls to the appliance repair people end with them saying it still has not come in, it’s on backorder. At one point I called LG who confirmed the door is on backorder! Seriously it has been almost a year. Of course I had to pay the appliance repair person for the house call even though I told them the door needed to be replaced due to dents but they said that money would go towards the new door. At this point I am not sure I am going to get a new door. Had I realized we would receive such poor customer service I never would have gone with LG, we also purchased a 65” LG TV, and washer and dryer. I hope LG will help us with our dilemma.

I would like to inform you that I am using LG home appliances past 15 years, like TV, Refrigerator (LG-225BEDG5), Washing machine (T7267TDDLL), Microwave Oven (MH-6340PS), Split AC Inverter Type 1.5 ton etc. I have purchased the Refrigerator in Dec 2012. While defrosting the fridge normally melted water coming into the plastic tray which fitted above the compressor and it will help for cooling the compressor. In this model the compressor is mounted in a IRON RECTANGLE TRAY and water overflows from plastic tray and enters the IRON Rectangle tray and it get RUSTED due to accumulation of water. This will lead to compressor falling down and damages the product.In view of the above, to UP KEEP the GOOD WILL of LG Name and product kindly look into the matter in deserving seriousness. I suggest that present positioning of THE RECTANGLE PLATE BE REVERSED and mount the compressor on that, so that water will not be accumulated in the tray. Normally since this part is coming behind the refrigerator, this defect will not be visible before it is too late. This is only a suggestion for your consideration, myself being a regular customer of LG (Life is Good) brand.

LG refrigerator, range, microwave, dishwasher. All junk! Bought all upper-grade appliances for a complete kitchen makeover. Every single item failed 11 to 24 months multiple repairs on every item. Caveat emptor. Buy anything else.

I have purchased two over the stove microwaves since 2010, both LG from Home Depot and Lowes. The manufacturers warranty runs out after 12 months. The first microwave lasted 13 months; the second, 12 months and 15 days. Six months into this second microwave, the left side of the numeric panel ceased to work. I do not consider a microwave a disposable device; rather, one that lasts for several years. I am very disappointed and will not purchase any LG product in the future, period.

I really like my LG washer. It’s fairly large, I can fit 15-20 of my largest towels and still have room for washcloths and hand towels. It’s very quiet as well. Lots of features and settings for example, setting for towels, cottons, perm press, delicate, and bulky items. There is also a setting to sterilize items. Very happy so far with my washer.

Purchased a LG top loading washer from Best Buy. Buying experience was positive with quick delivery and setup. After one year, washer has started leaking or rather pouring water out of the bottom of the washer. Additionally, the clothes do not get clean. I purchased the washer to handle larger loads like comforters, but it cant even clean a load of towels. I do not like that the washer decides how much water is needed to clean the clothes.