The LG dishwasher model number LDP6797ST is the worst dishwasher I have ever had! It does not get anything clean. Ive had to buy $10 booster powder and it still doesnt get the dishes clean. Now, I cant get it set for anything. It stops mid cycle & Dings at me for no reason. It will run back 6 minutes and then it stops and starts dinging again. I cant figure out why its dinging and what it wants. The manual is entirely too technical for me to understand or to mess with. Ive been washing dishes in the sink by hand! This dishwasher was in this house when I bought it and Ill make sure I never do that again. First chance I get its out. I would give it a zero stars if that were an option. I hate this dishwasher.

My refrigerator stopped cooling after only 3 years. It is under warranty and the manual says that service is 365 days per year and 24 hours per day. It is a lie. After 11 days it has not been fixed and we have had no help. We have a household of 6 with 2 seniors, 1 essential worker and 3 young children. This has been a hardship and we let the company know this. We have spent many hours calling, texting and emailing without any end in sight.

My beautiful blue coating blistered after the first self cleaning cycle. I was just past warranty when I needed to run the cleaning. LG did not feel they owe us anything as it was past warranty. When I buy an oven I expect it to last 10 years or more, not 1 or 2. What is most disappointing is that we chose the model after careful analysis and based our decision on the high opinion of CONSUMER REPORT!! WHAT A PIECE OF JUNK IT IS - THE TOP UNDER THE BURNERS IS NOT EVEN CERAMIC - IT IS A BLACK PAINT!!!! It scratched after light cleaning with an SOS PAD!!!! STAY AWAY FROM LG - BAD PRODUCT, NO CUSTOMER SUPPORT.

I had my LG microwave for three years or so and my wife was cleaning it gently with Windex (to get the grease off of it since it was also a range hood), when it stopped working completely. Be aware, LG and other uncool companies are making products that cannot be cleaned. Its sort of like buying a car that cant be waxed. It pretty much makes you never want to give their lousy company a dime again. I then bought a touch strip from an appliance repair site for cheap and repaired it myself. We now keep it in the garage (its huge!), but at least we didnt lose the whole $1000 investment. There are videos on YouTube that will help you do that. However, my main point is that you should never buy LG products. I know I never will again. I wont even buy parts from them. Thats what they want you to do!

We have a 4 year old side by side LG refrigerator. Ever since last year the right side of the ice cube department completely freezes up and it makes it impossible to distribute cubes down tray. We change our filters every 6 months. For days we have put microwave hot rags down the right side of the cube holder to soften the cube holder so that we are able to move the tray holder out. This is very frustrating because we host a lot of parties and have to buy ice. The refrigerator is 41 degrees and the freezer is -2. Please help.

Fridge not cooling past 2 months. Have talked to the cust tech service several times. Each time they state hard start. Do the hard start. Last about 2 weeks then goes hot again. I want fridge replaced.

This problem dates back to April 2019. My 1 yr old LG Refrigerator stopped working so I called LG and they dispatched a Tech from A&E repair (Sears). The tech told me it was compressor and evaporator and would be about 1000 to fix. I told him I would contact LG as it should be under warranty. So he charge me 119 dollars and left. I called LG. They said it was in fact under warranty and shouldnt have been charged. They dispatched the same repair people 1 weeks later. So it now been 2wks. with no Refrigerator. Repair guy came and had to order the parts (why couldn’t he see the first guys diagnostic).2 more weeks without Refrigerator. Guy showed up and fixed the problem. Fast forward to July 15th 2019 dead refrigerator again, So I called LG. They assured me this would be fixed in a timely manner! Well they promised by the 31st and A&E confirmed it but to no avail, A&E rescheduled it for the 9th of AUG. Well after hours on phone they said they will come here on the 7th which is today. The guy shows up and looks at it, takes the back off and says we have more issues not just the compressor but the evaporator and he will need to order parts. So now it’s been 3 weeks and he can’t be back here until the 26th.We have been living out of ice chest to keep our food cold. We are a family of 4 so wasting a lot of time and money for ice, I am a heart patient and need to eat a certain way, so I can’t rely on fast food. This has been a complete nightmare. I spent over 2000 dollars on a product I thought was quality. On another note I purchased a LG 60 inch TV and it died 14 months later just out of warranty--1000 dollars down the drain. So much for Lifes Good.

Happy with the way it performs. It is just every year, this being year 4, I have had to have a service technician come out and replace the whole pump assembly. The dishwasher starts squealing during the whole wash cycle. Not much at first, but after about a month of running almost everyday, it goes to constant. The noise is quite annoying. Like I said today is the 4th time I am having service for this issue. Thank goodness they offer the extended warranty. I will keep purchasing as long as they offer it. But seriously after purchasing a 800 dishwasher, I am still spending 100 for the extended warranty every year.

The LG refrigerator has beautiful design inside and outside. Very well lit. No problem except it made a low noise every 15 minutes which was fixed by the stores repair section.

We bought our LG refrigerator 12 years ago and it has been a source of aggravation ever since. It has had to be worked on numerous times. Leaks water from the ice maker and now makes crazy suction noise. We have our Whirlpool refrigerator in the garage, nearly 25 years old and has not had one problem. All I can saw is DON’T BUY LG or be prepared for lots of problems. I am afraid with this latest noise that it could catch fire! We will have to buy a new refrigerator soon because we can’t live with this constant aggravation, Even though we paid more for it than any refrigerator we have ever had!!!

When I purchased my refrigerator 7 1/2 years ago there was no warning that it was about to be discontinued. Now I need a part for it or its an anchor for a rather large size boat. I have no respect for a company that dont carry parts for their products past 7 years. Who would have thought that you are supposed to consider making a nearly $2,500 purchase of an appliance as a throw-a-way.

This has been the most horrible experience I have ever had with an appliance. Purchased this back in 2016 and have now had five compressors on this refrigerator. Last compressor was installed on September 5th, and it still doesnt work. LG coming back out on September 11th to replace it again. Purchased three year warranty and because all repairs werent taken care of by the warranty company, they wont honor it and replace or refund our money. LG has stated multiple times they will continue to inconvenience us as long as they can keep replacing compressors. They only offered a one time $200 refund for food lost. Weve now lost an entire refrig/freezer full of food four times. Will never purchase an LG appliance again, and will make sure everyone I come in contact with knows the experience Ive had with this company and how LG cares nothing about the way they treat their customers.

I purchased an over the range microwave in June 2019 but unfortunately it has already stopped working twice. Both times the microwave turns on and counts down the time but does not heat up. I would like to think it just a faulty microwave but our brand new LG refrigerator has leaked twice and caused thousands of dollars of damage to our neighbor below our condo. LG refuses to replace either appliance and insists on making the same repairs over and over again until it is deemed a unfixable manufacturing defect. I will never buy LG appliances again.

I purchased an LG washing machine model # WT1101CW. Ive hated it since I got it home and started using it (9 months ago). It does wash the clothes fine, but then it attempts to spin dry, and there is the problem. The machine will sense that is out of balance (even just a little bit) and it re-fill the drum with water and agitate trying to balance the load. The clothes only get tied in knots through the agitation process. When it tries to spin dry again, its even worse. By the time the machine has stopped trying to spin dry, your clothes are sopping wet and tied in knots. Average time to wash, AND SPIN DRY a load of clothes, 2 - 4 hours, and several tubs of water (not very water or energy efficient).

We bought a brand new LG double after all my family told me how well they are. FYI parents and sister have only had theirs for a couple years so they are just lucky so far. Good thing I bought the warranty from the store however after spending 1600 dollars I cant believe it is malfunctioning. Currently top oven will not hold temperature when you pre set it to a certain degree. At 400 it warms up but as soon as the little tune goes off the oven shuts itself down and completely cools off. The lower oven has the exact opposite issue and heated up to a very dangerous 550 degrees via my thermometer when I pre set it to three hundred and fifty degrees to bake cookies. I had to unplug the oven as I could not get the temperature to stop rising. I have children and currently puppies in the house. I could have had a very bad accident. I cannot believe that LG would sell these faulty products that are downright DANGEROUS. I am currently waiting 2 weeks for a certified repairman unable to plug it in and cook for my family as I am scared the oven below me will explode or worse. After reading the reviews I am not very hopeful for the future of the range as it seems that even if I do get it repaired I will have issues... I should have realized this after my new dryer fried out after 6 months but I let it go thinking it was just a one off factory defect. The dryer and washer both LG are currently working but it seems we are going to throw away 4500 dollars total between all 3 and warranty plans and I guess we will start saving up for Whirlpool appliances. Please if anyone out there is reading this considering an LG... DONT make the same mistake I did! The old adage of you get what you pay for does not hold with LG appliances... you can save money and get better!

Easy clean. Does not clean. Did it twice. Did nothing. The heat not high enough to do anything. The water in the bottom of oven is not hot enough, I’m at a loss of what to do, can’t use chemicals or abrasives. My last oven lasted 25 years. Can’t imagine this lasting 5.

Purchased an LG refrigerator appx 4 years ago. Stopped working, not cooking. Called numerous repair providers to see if they can fix. Nobody I can find would look at LG product. Called LG directly to see if they can find someone that I can call. Ended up purchasing an out of warranty contract through LG called Assurant. For 2 months now I have had a non-working refrigerator. I have had numerous providers get scheduled to come to my home only for them to not show leaving me having to keep calling Assurant. I was advised by Assurant that it is from LG that they get the list of service providers so they have no way of knowing anything about them except the location to my home.Finally 2 months later and 3 service providers I was informed that my refrigerator was going to cost too much for LG to repair and they would total it out. The coolant system was shot along with the compressor. When you call to check the status of getting this taken care of I am told that they do not have anyone certified to fix the coolant system. But I was granted permission to find my own service provider to come out and fix it but the catch... not only would I have to pay out of pocket, while the provider was at my home I had to call Assurant and have the provider speak to them in order for them to reimburse me for services. I said that was unacceptable. A supervisor informed me that since the refrigerator is less than 7 years old and its the sealant system, LG would be responsible for replacing it.Again, I get on the phone with LG to file a claim for a defected item. After 4 days of not hearing anything I called today Only to be told by 2 supervisors that they cant do anything. I was given the option to pay out of pocket and get reimbursed but they denied my claim to have it replaced. Didnt matter what I said, the customer service at LG has the most disrespectful people.I am not in a position to pay $1200 out of pocket to try and get reimbursed and all they can say was, I cant help you. They do not want to acknowledge the fact that their product is defected and the sealant/coolant system is not working. They can provide names to me but wont pay for it because under my contract that they sold me, nobody is certified to do the work. So how am I supposed to have this fixed?? I have 3 kids and my husband needs to keep his medication refrigerated.So for 2 months after purchasing a contract, I have been keeping food cold in a cooler with ice. Totally unacceptable. All LG can say is sorry I do apologize . After just speaking to one of ten supervisors at LG, and stating that I will be contacting the better business bureau and consumer affairs she said, Go ahead, do what you want. Like I need her permission? No I need them to stand behind their product which they do not. So now I am told I can cancel my contract in writing and since they cant help me, they will refund all of $100 of the amount I paid. Still leaves me with no refrigerator and nobody at LG willing or able to look at something that is defected unless I choose to pay out of pocket. Absolutely absurd. This company is the worst. I am so sorry I ever purchased a product from them and whats even worse is the horrible customer service.

LG french door refrigerator - Less than two years old. Called LG. Not making ice and defrosting. They send out Best Servicers of America. Repair time slot 12-2 pm. Tech showed at 5:30 after reporting that nobody showed. Tech claims bad compressor. This is obviously a scam they tell everyone, he never checked anything but made that assessment. He orders a new compressor. Three weeks no refrigerator. I can clearly hear and feel the compressor running using a Freon leak detector. I have found the problem. It has a gas leak. I believe this is why so many compressor replacements. A Freon leak is serious and no compressor will fix it and they don’t want to replace the entire refrigerator.

I should have known better than to purchase a refrigerator from Sears because of past experiences. On two prior occasions, (two different refrigerators) we had Sears technicians tell us that our units could not be repaired. So, in one case we purchased a new one from Sears but kept the old one. The old one was still running (5 years later), but the new one stopped cooling completely about three years ago. This time, we decided to live with the two partially operational units. The newer one has now stopped working, so we mistakenly purchased a new LG model from Sears, on Friday of September 2. Sears promised a delivery (for an extra $10) on Saturday of September 3. When we had not heard from sears by 4:30 on Saturday, I called their installation services. I was told that the item was not in stock--great. It was the Saturday before Labor Day, with food spoiling because the refrigerator was full of food.Ok, now I wanted to complain to someone at Sears, so I called their customer service (disservice?). After getting the runaround and being redirected to three other numbers (with 10 minute delays before connections), I found someone who could help. This helpful person told me that the unit was in-stock, but they were waiting for American Express approval for my purchase. I let them know that American Express has never (since 1964) delayed approval of my purchases and that I felt they were lying. I was told to call American Express. I told her that I wanted to speak to someone who actually knew what was going on, and the line went dead. I did call American Express; I was told that the purchase had been approved on Friday, so Sears customer service has more than one liar on their staff. Judging from all the other complaints about Sears, I wonder why there has not been more publicity to protect the public from this deceitful company, so much for customer service.

When my wife and I purchased our LG washer and dryer from Best Buy in highland, Indiana, our sales rep informed us that installers could switch latch and hinge side of doors upon delivery. When our machines were delivered, installer was able to give us a left side hinge, as we desired on our dryer. However, we were informed that washer was not so adaptable. We would need to wait up to two weeks for the correct machine to be delivered. When I contacted Best Buy, they would accept no responsibility for their sales agent giving us incorrect information. After using machines as is for some time now, it is really inconvenient to use with left hinges on both machines. If you choose to ignore this message, you can bet we will never purchase any LG products, and we will not shop at Best Buy in the future. Thank you for your attention to this matter. If you are interested in discussing this annoying situation with me, my cell phone number is **.

Pros: Nice storage layout and plenty of freezer storage. Egg compartment holds two dozen eggs. Cons: Ice maker is a nice concept but poor execution. Ours leaks water and often clumps up. I would not buy one again.

Nice and big refrigerator broke 13 months after owning, compressor was bad. Spent over $2,000, took out an extended warranty another $250, a year later another compressor. What is wrong with this picture, this is America, why cant we get satisfaction from a company selling faulty merchandise. Dont BUY LG, it is crap, I heard there was a class action suit, I called the attorneys office handling this and they said it was dismissed and had no further information. Come on, really, this is a real issue and people deserve to be compensated for being taken advantage of.

I bought an LG washing machine two years ago, and if I could afford to buy another washing machine I would throw the LG Washing Machine out the window SMELL and all. After about one month I began to notice a sour smell on my clothes. I have since tried every detergent, odor repellents, old world remedies (i.e. ammonia, vinegar, etc) and nothing, nothing works. Before I bought the LG I had my Kenmore for 20 years with no smell. If there is a recall on this product I would like to be part of it.

This has to be the worst line of washing machines I have ever had. It broke down the first week I had it and just kept breaking down at least once or twice a month. I had it for 1 year. Sold it for $80. Nobody would give me more than that. I had to purchase a new one.

When I purchased my LG Washer I was so excited! I researched washers and chose this particular company because I read reviews that discussed the quality & quantity capabilities of this particular brand. I spent more than I had planned on this purchase because I wanted a quality washer. I loved this washer, it was the one thing in the house that I told my family I truly enjoyed using. I recommended it to my friends who were looking to purchase a new washer... It was the best appliance I had EVER owned...THEN IT HAPPENED! The intake valve on the washer messed up and needed repair. That was okay, everything has to have maintenance. So I called MULTIPLE appliance repair shops (11 to be exact), and was told time after time, Maam we dont work on LG appliances, it is impossible to get parts for them. So I called Lowes (where I had purchased the appliance), they no longer take care of parts but instead give you the number of the place to order parts for the products they sale. My husband called the number, ordered the part (which he paid for so it could be shipped to our door)... He was told the part would arrive in 7-10 days. We watch a video on how to install the part and wait for it to arrive... That was in OCTOBER!!! Todays date is December 27!!!After two weeks we called and was told it was on back order but should arrive in another two weeks. Second call was told it was still on back order may be two more weeks. Today when we called we were told the part can be found NOWHERE IN THE USA. He said they were trying to get one from Korea, and would try to let us know something in the next 24 hours about how many more weeks it would be... Listen, I am generally a calm patient person, I grew up in a house with 14 people, I understand waiting your turn. However, I also own a company and I know that your product is only as good as your customer service & support! It doesnt matter how great the product is... If you cannot repair it when it is broken... IT IS JUNK!I will NEVER buy a LG Product again... NEVER! I am trying to save someone else from the same heartache of walking past a brilliant, expensive product on your way out the door to the laundry mat. If you are part of the LG team please learn from this review... You have a great product, but unless you improve your customer service, and parts availability... You will not last long. I will most likely have to purchase another washer, and move forward from this mess. IT WILL NOT BE AN LG APPLIANCE.

My LG Refrigerator, which is 3 1/2 years old, stopped working and freezer contents melted onto hardwood floor causing damage. Called a local technician who advised I needed to call LG but also advised the problem was with the compressor, a known and continuing problem with LG. Contacted LG, they sent repairman who fixed it. It is now WARM on the inside and I am afraid it is a fire hazard. Have contacted LG through proper procedure TWICE MORE but they are completely ignoring me. How do I get added to the class action lawsuit? I regret purchasing this appliance.

We had purchased a LG 3 door refrigerator in 2014 month of October, yesterday it stopped cooling or making ice. We called the number listed on the refrigerator. Got a automated system that sent us a text message to troubleshoot the problem. We did exa5 as was given in the text. Waited 24 hours, woke up this morning and that refrigerator was still not cooling or made any ice. Called LG back. Spoke with one of their service representatives who informed me what I already knew that if it was my compressor I have a 10 year warranty on this part but I would have to pay a service call charge and a labour charges if it was the compressor. The charges were as follows. 125.00 for the service call and if compressor labour is 250.00. Researching online I found that there a class action lawsuit against them for this issue. They have known about this and have kept continuing to sell these refrigerators with this issue. Also while researching I found out that this happens after 5 years and my extended warranty has expired. This is not right. I asked the representative about my food loss and he state to me after I had this repair done to call back and speak to a customer service representative and they would give me a compensation for my food loss but I needed receipts for the food I had in my refrigerator. I asked him who keeps their receipts and he brushed it off by stating call after the repair is complete and speak to the food loss department. I have a receipt but it wont let me upload. Says my file is bigger than 5MB. I will never buy a lg product again. A very disgruntled customer. Ivan

My three year old washer is being consumed with rust. We are not careless and try hard to never splatter the chlorine. At the rate of corrosion there is no way the frame can last long enough to cover the 10 year warranty. Thinking this was surely a defect considering the $899 price tag, I called LG Customer Service. They are not located in the U.S.A. They then told me there is no warranty on the washer housing and began schooling me on being careful when adding the Clorox because it is very corrosive. Really? One would think the LG engineers would realize that when designing the washer. Now we have mechanical issues and are in need of other repairs. NOTE. LG is not American made. Definitely not worth the money and I do not recommend buying one.

I have had my top loading machine for 4 months... 2 of those months my machine has been out of commission. The agitator plate comes off completely!!! The machine stops. After 3.5 weeks of trying to get a repair person out (since LG has the absolute hands down worst customer service on planet earth... And they are located in the Philippines and are difficult to work with). Finally the repair person comes out and glues, yes glues the agitator back in place. We wait 2 days for the glue to set. Then do 2 loads and the thing flies off again!!! Now the next repair person tells me they have to order a new transmission!! WTF??! I am marching into Sears today to demand a new machine. Buy anything at all, but do not purchase an LG product. Disgraceful company on all accounts!!!

I purchased this refrigerator in April, 2017. In August, 2018 the refrigerator and freezer stopped working on a Thursday. A tech guy came on Monday and said it was the compressor and installed a new one. It still did not work. He came back and said there was a leak in the coil and he would be back on Friday. He installed the new coil and it still does not work. This is now over a week and I still do not have a working refrigerator. He is supposed to come back again tomorrow, Saturday, to do what? This is a lemon, plain and simple. I will never buy a LG product again.

Absolute junk. Has not worked right since day one. Cooling problems and error codes since new. 2014 by the way. More than a half dozen repair calls and still not fixed. Now out of warranty and last service technician says its the main wire harness. Called LG service. Horrible. Besides arguing that the fridge is out of warranty. Then tells me the wiring cant be replaced anyway. Now stuck with a shiny $2700 lawn ornament. Stay away from LG. Back to using my 15 year old Frigidaire apartment fridge until I can afford to buy a new one. There will never be another LG or LG-affiliated product in my house again.

I bought an LG refrigerator with two doors side by side and two freezer doors underneath from Best Buy at west farm mall in Farmington, Connecticut three years ago. The new fridge price was $2,100. Last month the fridge stopped working. Do not know what the problem is. Reading all the reviews with the same problem, I was wondering if I should even call the repairman and spend and lose additional money on this lemon of a refrigerator. If anyone is filing a class action law suit, please let me know.

I love the look of this microwave. My daughter bought it to replace my old one. It has so many functions and it works very well. Im glad she got it for me. It gets the food really hot. I love LG products and this has not let me down. I would recommend this microwave to everyone.

NEVER PURCHASE A LG PRODUCT! I purchased all new appliances for my kitchen. Less than 10 months ago. The seal cracked and the light stays on constant. The sensor is very annoying. Going off all hours of the night. I have called Lowe’s to get nothing but a runaround, called LG numerous times, one service man showed up and never returned. The next appliance repair man notified me and cancelled due to LG not paying service providers for their work. On top of when I call LG, I am placed on hold for over an hour every single phone call and never make any lead way. I actually filed a claim the beginning of November 2018 and just a few days ago they tried to say my warrant had expired. I am irate and feel with all the complaints I have read on here, the company should be shut down by consumer service. How ridiculous to take advantage of consumers. Also, their extended warranty is just like throwing money into a fire. So useless! I have never been so upset over a purchase of any appliance like I am today with LG. I will never purchase another LG product nor will I ever shop at Lowe’s again! Less than one year old and no one will stand good for this “Lemon” of a refrigerator. I hope these people that treat others so bad get what they deserve after leaving this earth. Some of us work hard, do the right thing, and get walked on by shysters like LG. Very, very sad! I teach children to make the right choices in life. How upsetting to have to deal with inconsiderate businesses like LG. I really feel for the people that work for them. I would be embarrassed to admit that I worked for a business like LG. If you can’t afford to stand good for your products, you should just quit building junk!!! It’s a big rip off! LG is JUNK! They will never get my business again. BEWARE of THEIR LEMON PRODUCTS!

We purchased an entire set. (Refrigerator; double range oven; microwave; dishwasher.) We moved into our house and did major renovations before installing the new appliances. Now it’s over a year and we finally had the contractors put everything into our renovated kitchen. The dishwasher is not running properly. The range is leaking gas out of the burners. This is simply ridiculous. I called LG to see if they can send out a technician and they want to charge me $250 to send someone to look at things. They said it’s out of warranty. But the items are still new and freshly out of the box. So the issue is with LG items! The products have a nice appearance but don’t work properly. Is this a scam to get you to buy the extended warranty?? I paid almost 6k and they still want to charge me to fix something that is new.

This washer is not a true balance washer as stated. It will pause with the UE code so I can redistribute the clothes or fill with water and try to re balance on its own adding an additional 10 min to 3 hours worth of wash time every single load. It will display UE regardless of light, medium or heavy loads. It wont even allow me to do the full tub clean option without pausing with the UE. No kidding!! I have called LG in regards to this matter and they state that the washer must not be balanced (and I assure you it is and has been checked with a level to see if I am losing my mind.) I do not understand why this washer is being sold still and not recalled. This is in regards to the LG Model WT4870CW Washer.

Lrg3095st. Have almost all our appliances, washer/dryer and TVs LG and they have been very high quality and very reliable. However this range has been a exception. Had several service call for melting knobs and temperature control and latch adjustment. Now it is a little over 5 years old, the front oven door is starting to rust through. LG says this is pretty much normal and they will not make good for their problem so I suggest that you stay away from their stainless steel ranges until they fix their manufacturing problems.

We currently have a LG French Door Refrigerator with freezer drawers & the seals on the doors for the fridge have ripped & the doors no longer close properly. It seems EVERY LG forum I have been on has the same problems. It seems that the seals are a big LEMON! LG should have a recall for the seals for this reason. We paid so much money to get the best fridge we could & this is RIDICULOUS! We also have an extended coverage contract in effect.

We have 5 LG appliances bought in 2011. Washer piece of junk. Today refrigerator shut down. Went back and forth with LG people. Very dissatisfied with their products even after a repairman said washer was deteriorating. Recommend not to buy their products. Wish I didnt.

I purchased an LG front loading washing machine and it doesnt clean our clothes. There is not enough water coming into the machine to clean the clothes so they come out dirty. They have sent a technician out twice who claims it is a defect in their machines but then writes a report that the machine operates, so customer service wont do a thing to help you. This is the worst customer service experience I have had. Dont waste your money. They dont stand by their product!

If I could give this washer 0 stars out of 5 I would. I bought the washer in January of 2018. I used it for about 2 weeks when it started banging and sounded like it was going to come through the floor. I called LG and they sent out a service tech to come look at it. The balance bar was broken and numerous other parts had to be replaced, and of course one was on back order. We finally got it fixed after almost 3 weeks of it being broken.Now we are in April of 2018. The washer starts to shake again & make the same noises as before, only this time I have leaking all over my floor. I call LG again to see what can be done. I talked to 3 different people, was on hold for almost 2 hours, the last person being a manager who was rude, and very unhelpful. I ended up scheduling another person to come out to diagnose the washer, of course a week and a half out. The technician comes to diagnose the washer on a Monday, I dont hear anything back from them and on Wednesday I get a text from LG saying I have a repair order for yet ANOTHER appliance repair company. I call to see what is going on and LG states that the first appliance company said the job was too big for them and their company is not able to do it (this was a company that LG hired).They hired another appliance company and again, they are more than a week out with scheduling. After talking again to LG they are not scheduled to come FIX it, but to diagnose it. This is after I talked to the first appliance repair company and having them tell me that the washer needs to be completely rebuilt and that the LG engineering department told them that there is over $500 worth of just parts. At the end of my phone call I asked to speak with someone higher up, and they stated someone would call me in 24 to 48 hours, and of course 24-48 hours later, no phone call. I am BEYOND frustrated with LG. I have been without a washer for longer than I have actually used mine. I would NEVER buy this washer again, let alone another appliance from LG. Their customer service is terrible and it has been a highly disappointing experience dealing with LG.

I purchased a condo in October 2010. The condo came with an almost new LG washer/dryer (WM2101). The washing machine has not lasted even 5 years. About a month ago, the washer shut down with an Le error. I called the LG 800 help number and was instructed on how to reset the machine. Multiple attempts at resetting did not resolve the problem. After determining an authorized LG service provider in the southern California area, I had a service representative come to assess/diagnose the error. The service provider could tell me that from the serial number of the machine, that it had been manufactured in November 2009 - less than a year before I purchased the condo. Now, it is May 2015 - not even 6 years since date of manufacture - and the machine is shot. The Le error is due to worn out bearings in the machine. During the less than 5 years that I have owned this condo (and the washer/dryer), the machine has not even been used that much. The cost of repair of the machine (by this authorized service provider) would exceed the cost of a new LG washing machine. Not only would the cost of repair of the washing machine be excessive, the LG service provider did not recommend keeping the existing LG dryer, which was stacked on top of the washer. So, I would have to pay for removal of both machines - with an additional cost of $160 to unstack the machines. As far as I am concerned, I never intend on purchasing another LG appliance. I am appalled that the US government allows companies to prey on US consumers with the current quality of workmanship of manufactured goods - especially large (and expensive) appliances. What happened to appliances that lasted 20+ years - or even 10 years? These large appliances that do not last but 5 years are ending up in our landfills - or having to be disassembled for recycling. Environmentalists and legislators - where are you?

Why didnt I read these reviews before purchasing an LG washer. Now Im stuck with an expensive washer that doesnt get my clothes clean and leaves stains!!! Never again.

This morning I tried to clean the over. I started with the easy clean procedure. There were still stains left, so I used oven cleaner from Smart & Final. I followed the directions on the can, but everywhere I sprayed the oven cleaner besides the inside of the door has become stained. Its almost as if the paint has been eaten away. I also didnt realize the difference between easy clean and self cleaning. Big difference! It seems as if the blue paint isnt up to oven cleaning products.

Purchased an LG fridge about 6 months ago. Over two weeks ago it began not cooling well and progressively got worse, soupy ice cream, rotting veggies etc... Called the place we bought it from Goedekers online. They forwarded us to LG since it was under a year old. Goedekers made some calls but even the President Steve Goedeker said he cant do much. Unbelievable, these companies are happy to take your money but have no problem leaving you and your family high and dry.LG has been a nightmare to deal with, the first week was wasted speaking to representatives that barely understood English. Finally request someone to come out on their website hoping that will get someone to come out and help us... After many phone calls, many lies, many conversations of no one caring (we are a family with a son under 2 years old etc... in a rural area) its over two weeks now and not even a phone call or servicer has been sent out to even diagnose our fridge. I even found a tech willing to come out and provided LG all the info - found out later through another source that spoke to their dealer department that they denied him because they didnt want to pay him standard rates. They spoke to another servicer in our area and they didnt approve his rates either and kept trying to talk him down as well.They have chosen to not help us and keep our family waiting to try to pay low rates to local service repair men. Youd think theyve spent at least that much paying their employees to make so many calls trying to negotiate ridiculously low rates. Why not just do the right thing and service the customer??? They have put us off, delayed and delayed any kind of progress just to pinch pennies and negotiate with service repairmen to see who will take their low negotiated rates. SO WRONG. My advice NEVER EVER EVER buy LG, our fridge was a $2700 fridge and it is not working in 6 months. They could not care less. Dont buy from online places, buy at your local appliance Ma and Pa place. Someone who will actually care, and hold true to some values.

I own a 4 year old LG refrigerator. The freezer section developed a crack in the inside plastic shell. LG warranty expires after 1 year on everything but the motor and compressor unit. Customer service explained that the inside plastic shell is not a replaceable part and it can only be repaired. Ive never seen anything like this on a refrigerator. I own a multifamily home. I have (2) other brand refrigerators that have never been serviced and are both about 15 years old. Stay away from LG!

LG LDF6920ST Dishwasher - I bought this dishwasher in the spring of 2011 and in August 2014 the dishwasher will need to be replaced. This dishwasher was not abused and is in a 2 person household. Initially I smelled an awful smell of burnt electrical coming from the dishwasher and now it wont stay on. Im afraid it will catch the house on fire. An LG registered service person cost $89.00 for the service call and $150.00 per hour not including parts. I read online about other owners of this model dishwasher having to repeatedly change the motor and the water pump. I am going to replace this dishwasher after only 3 years use. I wont be buying another LG product anytime soon.

I bought the LG Front Loader 4 years ago at Home Depot and it has ruined comforters, sheets and clothes with greasy black stains which dont come out, especially if you dont notice them and put the item in the dryer. If you catch them and rewash with bleach, they become light brown stains, but dont go away. It doesnt happen all the time, but often enough to completely frustrate us. We always use the detergents, no softeners and some liquid bleach. We run the tub clean cycle once a month and wipe out the nasty black gunk from the gasket regularly. I cant imagine that gunk is normal. I have owned many washing machines and none has ever left my laundry ruined like this.

Already had the repairman here once before the warranty expired. Now warranty is expired, and the machine is still not performing well. Takes 3 hours for one load of wash. It was the most expensive washer in Home Depot when I bought it about 2 years ago. Ill never buy another LG product.

We purchased an LG fridge about a year and a half ago. When it stopped working we called the company and it took 10 days to authorize repair. Their authorized repair person came out and said it was the compressor and he came back a week later with a new compressor. After 6 hours of trying to repair he said he put in wrong compressor. At that point LG said it sucks to be you and that they were done with us and not even a sorry that you paid 2000 for their equipment that doesnt work now and its now the responsibility of the repair person to fix it. The compressor has a 10 year warranty but that is false advertisement since it really doesnt. Their customer service rep said the fridge is no longer under warranty after a year and a half. Dont buy an LG fridge. Its not worth the hassle.

I just got my refrigerator. It is a lot bigger, holds a lot more and is energy saving. I would tell anyone to get a LG. I also have a stove, microwave and dishwasher. All LG. I just redone my kitchen and it look beautiful. I have had a lot of compliments. Thank you LG. My refrigerator is so easy to clean and so is my other appliances.

I bought an LG Refrigerator #LFC25770 in November 2008. I paid over $1,500.00 for the French door style with bottom drawer freezer. The compressor keeps coming on and then clicks right off. The freezer thawed and the refrigerator no longer cooled. After doing research online, find that the cause might be the starter relay. I tried to order the part and it is no longer available. You now have to replace the relay, thermostat and compressor; should have been a warning that LG has had this issue before. I called LG customer service since the sealed system was still under warranty for parts. They gave me several contacts that did the warranty service for them. However, no one comes out to my location. I called LG back and they gave me several more names. I called all and once again either they dont service LG or they dont come to my area. Again, I called LG who gave me more names and numbers. Did I mention the time I was wasting and the cost of long distance calls? I was told it was my problem since nobody would come out. I asked to speak to a supervisor and was hung up on. I called back and asked for a supervisor and was transferred and explained the issues with LG and he said he would make the calls and try to find someone. To say I am not happy with LG would be putting it mildly. The products and the service suck.

I purchased the Model#WT4870C*W LG White Top Load Washing Machine 12/20/13, purchase price $599. And because my husband and I traveled for 18 months this machine got less than average use. This is the worst machine I have ever owned, reasons are as follows, does not clean clothes, the clothes come out dirtier than when they went in and yes I wash my tub with tub cleaner very often. Does not use enough water to cover the clothes and even when I use extra rinse. Clothes come out with soap and dog hair all over them. The top of the tub on the rim stays filthy. I get cleaner clothes from old laundromat machines. Sometimes clothes come out still dry in spots. How can this be. I believe LG should return everyones money and get out of the business. Same goes for their TVs. I will go back to agitator style from Maytag if I can find one. Very disgusted with this purchase, a waste of my money, I will never buy LG, again...

Today I had a refrigerator delivered based on the information given to us by THEIR own employees. They stated that there was no vendor in our city that would be able to repair a sealed system leak. We were just about to have the 4-year old LG fridge removed and the new one installed that I couldnt afford but had to buy when they told us that Sears was able to send someone out to repair it under the warranty. We had already waited a week for them to do the right thing and needed a fridge. They were unapologetic and they REFUSED to do the right thing and reimburse us for the LG fridge under the warranty was we were told would be done. So we now have an LG fridge waiting for repair after 9 days sitting next to the SAMSUNG that we had to buy as we could wait no longer for LG to come through. They make crappy products and their customer services is inept and inefficient and they dont stand behind their warranties.They want you to have a hard time using their warranties so that they dont have to stand by them. CROOKS - like Ive never seen before. DO not waste your money on their junk. Their customer service is on a level of incompetence that I have never seen before and I hope never to again. STAY AWAY - buy any brand other than LG. Its better to use an ice chest than to buy an LG product. Garbage!!!

Purchased two LG refrigerators both breaking down same way. Thought the first time was just defect; now after reading blogs and comments just poor manufacturing. On the first unit 1mth after buying, fresh food storage stopped keeping food cold and freezer stopped freezing. After 3 attempts to fix through LG, I refused a fourth try. They refused to exchange. Home Depot absorbed the loss and exchanged the refrigerator, which they didnt have to do. Now 2.5yrs later of course bought LG, like I said 1st time bad luck. Now again refrigerator not cooling, had to throw out food last night and again today and the freezer now not working, of course, warranty expired after first year, and they cant help me. Have 4 kids, can barely afford to buy food and make it last. Now Im throwing it away and cant get help. Why would a Refrigerator stop working only after 2 1/2 years? Poor manufacturing. After checking internet blogs and complaints, found out thousands of customers have had the same problems, have been reported it, and have gotten no help, have to pay out of pocket and have someone come in and diagnose the problem then order the part directly through LG. The company should be ashamed of its self for not resolving a problem like this when families buy their products because of past reputation of being reliable - $1200.00 paid and only lasted 2.5years. Now will cost me between $200.-300.00 for the repair. I will never recommend or purchase another LG product again. Thats why they only warranty their products for 1yr only. For a purchase this big and important storing food and knowing all families and people in general have the use for this item, they would have more integrity.

I bought an LG stove @ Home Depot on November 2009. I could write a book to describe the delivery and write a full chapter dedicated to the balanced decision of the person that sold me the defective door on the fridge. Three years, and no problem with the stove, then about 7 months ago I started to have problems with the control panel… F1 appeared but because the building has been undergoing changes, I did not bother to say anything. An electrician confirmed that it had nothing to do with the malfunction. About 2 months ago, as the upgrading of the building had come to a completion, I spoke to LG and for 2 months, I have been lied to and deceived by the executives of this company - very ethical indeed. They want to give me a prorated $700.00 for me to buy another stove. Today, I find out, that the reason why they don’t want to come over to fix my stove, the reason is that this model LSB5682SW/01 was made in Canada and this model is now discontinued. In other words... (TOO BAD, TOO BAD… Revelation chapter 18) for me. That is while I was speaking to a representative. He assured me that the unit was “unrepairable”. I then asked him what F1 means. He said it meant “AN OVEN ISSUE”. Another Executive told my sister “that there is now a SAFETY issue” with the stove. What I mean is that they have conjured up for themselves a code of silence and mutated the truth. It is difficult when there is so much silence for so long - this makes it more unbearable. Now they want me to buy another LG stove. What they should do is refund me the money or fix the control panel - neither of these they want to oversee. Why are there not more videos uploaded to YouTube on this CURSED practice?? I CAN’T BELIEVE THIS WAS MADE IN CANADA.

The inner drink door and ice maker are highly useful. It saves a lot of energy. Entire unit is spacious for our family of four. Door shelves aren’t adjustable (like our old fridge) is the only downside. We’ve had ours for about 7 months.

LG Washing Machine Front Loading WM235OH*C - mold in unit: As the other 899 complaints, I purchased my Washer and Dryer Set 5/9/2011. From day one, the detergent dispenser had standing water and the tub would get a foul odor. I read the owner’s manual and it stated that both were common. The foul odor could be removed with a HE washing machine cleaner and it should be used monthly. It is also recommended to leave the door ajar. I also called customer service and they confirmed that both were normal. I started noticing mold spots on the detergent dispenser tray and would clean it and run an extra load of bleach through the machine. My clothes were not cleaning properly and the smell never went away. On 12.13.12, I noticed more mold spots so this time I had my husband completely take the top off the machine and remove the dispenser tray. The tray and plastic gasket that allows the detergent to flow into the machine were covered in solid black mold. I called LG immediately and offered to forward pictures. The rep I spoke to, was very empathic and stated that LG will back their product and either replace or refund the machine. She also promised that someone from the Executive Team would call me the next morning to handle this issue quickly for me. No one called me. At 3:00 pm, I finally called them back and this time my phone conversation was very different - no one was going to do anything. They could send out a repair tech but that would cost me and most likely find nothing wrong since standing water and odor is normal. They stated the mold came from not using HE detergent and not cleaning the machine. I told her, “I am not stupid, of course I followed the owner’s manual not to mention all the stickers on the machine that say only use HE detergent.” The commercials on TV indicate to only use HE detergent for HE machines and to avoid the smell from the tub, use the HE cleanser monthly. Duh. Really. If I was that stupid, I wouldn’t be calling anyone. I told them I would be more than happy to forward the pictures of the mold and articles on the health risks that black mold offers. She stated that LG would not replace, refund, or promise repair on the machine. I agree with all the other 899 people. Do not buy LG. Do not throw away money and very important - do not place your health at risk

We bought an LG microwave model LMV1683ST. It was manufactured in December 2012. The top of the microwave caught on fire near the light inside. This is very dangerous to say the least. We purchased the microwave at Home Depot. Avoid this model at all costs. It looks good but its also very loud.

We purchased a brand new LG stove/oven in 2014. The control panel started giving us issues about a month ago (27 January 2016). We reported the issue to LG customer service and they offered an extended warranty for about $275.00. We purchased it and their repair representative arrived at our home. He verified that this was an LG product by model and serial number, and confirmed that the stove/oven was produced in 2013. He then said that he didnt have the required parts to perform the repair, and that LG no longer makes the parts. Since then, LG wont fix their own product because we dont have the initial purchase receipt. We have been arguing with so called LG executive services ever since. Ultimately, this is an LG product, LG took our money for the extended warranty, and they are incapable of fixing their own product. Is this fraud?

Bought an LG LFXS29766S in January 2015. Three weeks ago the temperature in both the refrigerator and freezer sections started going up. Called LG and was told that the ten year warranty on the linear compressor covered parts only and that if I used a non-certified repair service that they would have problems obtaining parts. Agreed to have LG service the refrigerator and they came out about four days later. Was told that the compressor had failed (big surprise, do you think). Compressor was not available so had to wait a week for part to arrive and have it installed. Two days later temperature started going up again and LG technician came back and fixed it again. Total cost $412. Crossing my fingers it holds up long enough to try to get rid of it.

LG Refrigerators have a known problem with their compressors and they die within three years. Although the product is still under warranty, it takes weeks to get parts and still the fridge doesnt work. Their customer service is horrible and they state they wont replace a unit unless theyve come out four times. There is a pending class action suit against the company and the company should recall these products and refund the consumers money. Save yourself the aggravation and buy another product. If I could give 0 stars I would.

Within a month of moving into a house that had brand new LG appliances the oven stopped heating properly. We called LG and paid a fixed rate for them to fix the problem. They replaced something in it and it wasnt even two weeks later when the same issue happened again. Shortly after that the LG dryer stopped producing heat. We had an independent repair person come out and $400 later he had replaced the heating element. Apparently LG appliances are very difficult to repair and time consuming to access. We will NEVER buy another LG product. Totally a waste of money!

After owning my top load LG washing machine for 4 years, I began getting the UE message on every wash that the unit was off balance. Should have started reading all the previous complaints... well I didnt. Then on Jan. 7, 2017 I received the LE message and the unit stopped working all together and smelling like it was on fire inside. I called the LG customer service where I was told I was out of warranty that they could sell me a one time fix for $305, this would include a technician coming out diagnosing the issue and all parts and labor. I paid for it, the first repairman came (1/13/17) he unplugged the machine, pressed start and then power for 10 seconds each, plugged it back in and told my husband it was fixed... NOT... I called back, they told me they would send a new technician.He came out on 1/16/17 and said the issue was UNDER WARRANTY (10 year warranty on motor) and the motor is SHOT. He would order the parts and come back out... when... he didnt know. Today is 1/30/17 and after speaking to the repairman who is STILL waiting to get the parts from LG... I spent ONE AND 1/2 HOUR on HOLD with LG and got NO RESPONSE... THEY HAVE NO IDEA WHEN HELL GET THE PARTS. Im at my wits end and just want to get my $305 back and go buy a new machine. I am so disappointed in LG and will never purchase another LG product.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem - the ice maker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Ice maker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire motherboard for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Motherboard (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Water dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, dont expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech LG is great. That is how I can afford have all the things my family really likes! Without LG I couldnt make nearly as good a living.

My 5-month-old LG washer model -WT7300CW has gone dead 2 times and I am without a working washer in April21 now for the third week. This is a lemon, dont buy this model. And LG support customer support is so bad I reached support on 4/10/21 to escalate the issue of a machine not working and to talk to a supervisor, and finally spoke with them on 4/22/21, and their policy of machine going bad three times before they call it lemon is, unbelievable!

Purchased an LG refrigerator from Best Buy 2 years ago. Refrigerator stopped working a week and a half ago. LG ran a diagnostic over the phone and determined the compressor went out. LG has a 10 year warranty on their compressors (along with the warranty we purchased) but refused to fix the refrigerator if we didnt pay $298 for a service call and compressor replacement. Despite our push back because of the warranty, LG stated thats how it works and continued to refuse service without up front payment. We regrettably paid the money last week. LG has since then given us the runaround. Customer service and customer resolution is awful. They offer no resolution and not only made it our responsibility to call repair companies from a list they gave us but lied to us twice telling us that each of the repairmen who showed up would have the compressor and fix our refrigerator. So now LG has our money and we are continuing to keep our daughters milk in an ice chest while we have a broken refrigerator. I cannot express in enough detail how horrible LGs customer service is. I am in total shock. Ive never dealt with a more incompetent company than LG. #neverpurchaseagain

We bought an LG LFXS29766 in a new home build in October, 2017. Two days ago we came home to water on the floor, the cold box with a temperature of 55F and all the frozen foods half thawed. The repair technician told us today that it is a compressor failure and now I see that we are far from the only one. In fact, a Google search starts with a Class Action Suit against LG for just this problem. We lost all the food in our refrigerator & freezer and it will be weeks before it can be repaired. We paid thousands of dollars for this refrigerator and how are we going to keep food cold for the next weeks? I never would have bought an LG if I had known that this was a known problem.

Purchases an LG Refrigerator in June 2020. Refrigerator started making loud knocking noise. Reached out to Customer Service and they said they can come out on January 4th. Next day I wake up to an error code on the refrigerator and run a diagnosis through their app and tells me the fan motor needs attention, so I call back to see if I can get an earlier appointment. I am told they can cancel the first appointment and get me another appointment set up. So they do and now they are telling me they cant come out until January 5th. Service representative supervisor has zero cares and wouldnt even give me his name and cant understand him at all during the call. I asked to speak to another supervisor that I can understand and refused to transfer me. Then proceeded to ask to speak to his supervisor and he says he can have one call me back but cant promise if I will get a call back. Horrible customer service on their part and I am now hoping my fridge does not go out before they come out.

Our LG washer was recalled, due to the agitator coming up out of the machine and injuring people. This happened apparently as a result of washing waterproof bedding. LG sent a repairman out, and he did nothing other than put a sticker on the washer that said not to wash waterproof items. This didnt work for us, as my little boy has asthma and needs his mattress covers washed. We proceeded to go shopping, possibly for another LG, but found that ALL LG washers have that warning. We ended up going for a different brand and I am glad we did because about 6 months later, our LG dryer started making this horrible clacking noise. Turned out the drier actually has a cracked drum.We called the LG company, and they said we had to have the receipt (from 4 years ago) or they cant help us. The manager actually hung up on me. We called the place that we got the dryer from, but they dont keep receipt records that long. We also tried our credit card company, and their records only go back to 2011. Stay far, far, away from any LG products. This company makes defective equipment, knows it, and then makes it impossible for you to meet their requirements for them to repair the defects. If you think you may want an LG device, please look at all the bad reviews and horror stories. It takes just a simple Google search.

Lg top load model # WT1101CW - I have had this washer for 1 1/2 years. It takes all day to do a load of clothes. Every time you call for repair they just want to replace electronic board. That does nothing. Right now it is 6pm and I have been doing the same load of clothes since 7am. Constantly says uneven load, constantly refills and adds time when it says 13 minutes. I go back in about 15 minutes later it is filling up with water and now has more minutes. Just random amounts of time. Filling, draining, filling, draining, never spinning. It is so frustrating to try to get laundry done. There is a small 15 yr old Maytag in my basement that works better. Do not buy this washer. It is a top loader with no agitator. I Hate it!!!!!

We bought all new LG appliances 2 years ago in September. We bought a fridge, a microwave, a dishwasher, a stove and all of the appliances have had some electronic problem or another and have to had to be worked on. The dishwashers electronic panel was replaced but now it does not dry. The stoves electronic brain was replaced, but it does not heat properly. The fridge has had to have its seals replaced. The microwave had to have its brain replaced but they put it in wrong and they crossed the wires while installing it and had to fix that again. We are unhappy with LG appliances and would not buy or recommend an LG product again, as they do not seem to be working properly and we did not get the support we needed to help fix these problems when they first started almost one year to the date of us purchasing them.

We remodeled our house a little over two years ago, and my wife bought new LG appliances for the kitchen including a dishwasher, electric cook top range, microwave and refrigerator. I like the fact that when you get water out of the refrigerator door, it comes out fast. When it went out, it took almost two weeks to get done, and that’s the only complaint I have. We’re retired and we can’t afford to go out every meal, so we lived out of coolers and one small hundred-dollar refrigerator for a month. When the repairman brought the compressor in, he informed us that he puts a lot of compressors into LGs. In fact, he finished up with us at 8:00 in the evening he was here, and he went on to do another one before he went home.

Very expensive fridge, 6 months old, not working. Under one-year manufacturers warranty. LG says they are not going to honor the warranty because it was an open box item. Several calls later, they say will fix it once they get the proof of purchase. I email proof via the portal they email me. I get a confirmation. Nothing happens. I call back. Kim says that I have refused to send proof of purchase. We argue at length. Finally, she acknowledges that she has it and says she will have to refer me to the extended warranty person. I explain that it is NOT an extended warranty; it is the original warranty.She next tells me there are no authorized LG repair services near me so she cannot schedule an appointment. But I should call a company over an hour drive- and a toll bridge- away. She finally gives me the number of a closer place. I ask for some sort of authorization for the warranty. She tells me to just call them. The phone number is no good. I find the real number, call them, and they say LG has to authorize the repair. I call LG back and ask to speak to someone in the US. After stalling me for 10 minutes, she gives me a number to call. It is out of service.

I purchased the LG LFX31925SW/04 in May of 2013. Within a very short period of time the compressor went and it stopped cooling. The part was replaced and covered by warranty. The ice maker had problems freezing up from the very get-go. I just learned to take a spoon and open the compartment in the door to break it up. The door must not keep it cool enough to remain frozen. There are only two of us who live in this house so its not being opened and closed frequently. At about year 2 1/2 the area under directly the ice make maker started rusting and became very unsightly. My husband tried to fix it and of course you can not get a professional finish at home. I called the warranty dept. of LG and they informed me it was not covered under warranty because its considered cosmetic! I would not agree, given that the poor design it what is causing this issue. The metal obviously on the front of the fridge is not rust resistant. It now looks like it came from the local thrift shop. We live in an air-conditioned home with low humidity. UGH! The refrigerator door on the right side is now not closing and it must be another design flaw because it is mentioned repeatedly online as an issue. The cost of the French door refrigerator was $2400. And that was 5 years ago. I bought the microwave and the dishwasher at the same time. They have functioned ok, but I would never buy LG again given my experience with the product and the customer service!

In 2012, we upgraded our kitchen appliances to LG products. It has been an absolute nightmare! Every appliance has failed in some manner. The oven stopped working multiple times on our range. I couldnt believe that when I called customer service, we were told to turn off the circuit breaker for 5 seconds and then turn it back on. The code was F1. We noticed a hairline crack in the interior wall of the refrigerator near one of the shelves. The microwave door keeps lowering on us. And last week, the dishwasher just stopped working without warning. Rather than continue repairing things, we have decided to replace all of the appliances with another brand. Never will I ever recommend LG appliance products to anyone after our experience. And never will I purchase them. Love the electronics. But their appliance product is amongst the worst!

I purchased an LG refrigerator double door, bottom freezer ice maker and its non working after only 6 months and have called repeatedly for service... its under warranty. They first sent someone out that doesnt even work on refrigerators and now going into week 3 saying they will call in 2 business days to schedule. And the more I called its now 3 to 5 business days just to get an appointment set which hasnt happened yet! Ive thrown out hundreds of dollars in food! I never have bought LG in the past. Always stuck with Samsung and I should have not ever switched brands... lesson learned. I feel like since they cant get a service person out here a full replacement should be in order and when I said I DID want to do a survey I was never given that call. When I told the man on the phone I wanted to make a complaint... he said, Maam other than it not working what do you need to complain about? And did not send me to another extension to even do that or take a formal complaint himself. What the heck is with this company. I will NEVER buy this brand again in any product...

Our Washer Model WT1101 ran great for 18 months and we joined the rest of you with the constant UE error message, long wash times, noisy, etc. Call local authorized LG appliance repair service and they immediately replaced the Rotor assembly which is located below the tub. A 20 minute fix, our out of pocket was the service call, $140. Rotor replacement was a warranty fix. Since then the machine runs fine, no issues.

Purchased a LG Washer and Dryer about a year ago. Would NEVER buy another one. If I could afford to buy a different washer I would get rid of this thing NOW!! Never gets my clothes clean. Most of my clothes have been ruined. Dryer takes HOURS to dry! Worse washer and dryer I have EVER had. And I am 69 years old!! So you can imagine how many Ive had. Wish I could get my money back from this one.

Think twice before you buy a LG refrigerator. The compressor on mine failed just past a year of use. LG repair people were less than helpful but they finally agreed to pay for new compressor but we were on the hook for labor because we had not purchased extended warranty. My granddaughter purchased a LG refrigerator just after ours. Her compressor failed just after a year. She did purchase the extended warranty but has now been waiting eight weeks for repair with no end in sight. Repair people do not want to do business with LG because it takes months and months for them to be paid/reimbursed by LG.

I have been a follower of Consumers Reports for many years. When my 11 yr. old Electrolux started making noises I figured it was time to look for a new refrigerator. I was very happy with the French Dr. Electrolux so I chose to look for similar replacement. I went to Consumer Reports and found that it rated the LG LFXS28S96S/04 as the best French Door available.On 11-2-2021 I purchased one from Costco. I was very happy with most of the features, until it started making ice. Within a few days the door ice maker would not drop any ice. Upon checking I found that the ice in the small door ice maker were clumped together. Reading the instructions I had to break the clumps so the ice would come down the chute. In thirty years I had never encountered such a problem. I have a fifteen year old Maytag still working and prior to that a Sears which never gave me any problems with the ice maker. I cannot understand how Consumer Reports would have given the LG such high reviews that testing an actual use of the unit would have shown the problems with the door ice maker. I saw later that other consumers of the LG refrigerators have experience the same problems I did.

We rent & the landlady provided this refrigerator when the old, original refrigerator stopped working. I would not buy this refrigerator, but it is not a bad refrigerator. I dislike that the refrigerator looks like stainless steel, but wont hold magnets. I do not like that its side by side style, too, and the ice crusher spits ice at you.

LG French door model - I purchased one of the most expensive fridges in the LG lineup about 3.5 years ago. It stopped working - no cold air anywhere. I called LG, and they offered me a flat rate deal to send a technician and fix the fridge (about $210). I paid and a technician came. The problem was the compressor relay. He could not order the part because it was discontinued. It took LG 4 weeks to agree that the part was not available (during that time, I was without a fridge). Every time I called to inquire, they told me to be patient. Now, their only offer is to pro-rate the fridge value and pay me around $900 towards the value of a new LG Fridge. I asked for a replacement; they refused. To add insult to injury, they said I am not even getting back the full $210 repair cost because the technician still has to get paid, although nothing was fixed. LG makes a wide range of goods. I will not be buying any of their products, ever.

I bought this machine in March, 2016. I got a 10 year warranty and that was a selling point. Ive followed the manual to the T. I clean the water filters, tub clean every month, etc. So I am doing my due diligence. However, since the day I got it it hasnt done a load the same way twice no matter the setting. It doesnt use enough water and ruins clothing. I have a very bad back so I had to put a short hose to connect to my slop sink because it was taking a toll on my arthritis. It cannot even begin to do a heavy duty load! I always have to add more water to every single load so that nothing gets ruined. My old machine was 20 years old and did an incredible job compared to this piece of junk. I bought rubber foot holders to make sure it didnt move around which did work but the machine itself is useless. My husband has to wear fire retardant clothing to work, which is extremely expensive, and even when I add water it continues to destroy these from clothes faster than Ive ever seen a washer abuse clothing. The load sensor is useless. Its just there for bells and whistles. There is supposed be an app to tag on to the machine to do smart diagnosis. There is no such app available anywhere. But it says there is and gives step by step instructions on how to do it which takes up more pages in the manual than anything else in there. But its just filler to make it look good. This was a selling point I liked too, but as I said, its non-existent. Ive tried contacting them a few times but I dont get any response. None. I need to either get them to replace this with something that actually works or return my money. I should have bought the Samsung like was going to initially. Every time I try to use the Bulky/Bedding cycle it fills the tub to the very top and Im always afraid its going to overflow. Even if its not a big load it fills to the top. Now, this is supposed to be a high efficiency machine but I hardly call that efficient at all. I need something that works. On top of it all, I bought at H.H. Gregg near me which isnt even there anymore and I refuse to let them come look at it just to tell me I need a new main board, which seems to be the reason for everyones problems, according to all the reviews Ive read. LIFE IS NOT GOOD WITH THIS MACHINE! I need real help here. If anyone can suggest something positive that might get me a new machine that actually works, Im all ears.

Doing a load of wash was an excruciating experience with our new top loading LG washer. Kept stopping, flashing uE or UE signals, requiring a load redistribution which many times did not work requiring more load redistribution! It took hours to do a load of wash, could not leave the house, not knowing how long it would take to complete the cycle. Every so often a load would run right through raising expectations that this washer was finally doing what it was supposed to be doing only to realize that dysfunction was the norm. We were told we were not distributing the load evenly?! Does it now take a rocket scientist to load a washing machine, obviously with this one it does. We were told maybe we didnt have enough clothes in, just add more! Like clean ones? I thought this was eco friendly? We finally had a repairman (kid) in. He was very nice, and ordered a new computer board saying sometimes the washer didnt learn right. OK, so I now have a learning disabled washer, but hey it was getting remedial learning! Good... right. In the meantime I was advised to use the low spin option. About 2 weeks later the new computer board is installed, but was still advised to use the low spin option, really, whats that about, wasnt it just fixed? But anyway, delighted that I now had an A+ washing machine, OK maybe a B+, I loaded it up, still using the low spin option as advised, even after the brain implant, and guess what? The load went right through! Success, shes a genius! Alas, the success must have shorted out the new brain. Its now back to playing the same old games, and me, never knowing when a load will go through as it should. And guess what?? the low spin option is no longer an option! Skips right over that. Maybe she did learn something.

We purchased two of these dryers from Durochers in Sylvania Ohio. The experience with Durochers was very bad. The customer service was horrible and they damaged our woodwork and cabinets during install and tried to leave it - when it was repaired it was a botch job. However this review is about the dryer itself. Due to a sensor it constantly turns off and does not leave clothes dry, I have to restart it almost three times to get clothes dry. I have tried every cycle. If you have towels it will take all day. Would not recommend these dryers.

Bought LG refrigerator LFXS28968S/00 in Dec. On Thurs May 24, error code dH F (not in manual) and stopped working. LG said to unplug for a few minutes to fix it. Wrong! Lost fridge full of food for family of 4. Called LG back, they said earliest they could send a repair person was following Wed morning, a week after fridge stopped working. I took day off work, but he showed up at 5:30 pm, worked for 2 hours, said it was fixed. Told me to put a brick behind fridge so it wouldnt sit too close to wall. Done. Bought new fridge full of food. By next morning, error code back, fridge not working. Called LG repeatedly, no help. Finally reached the repair person who said he had ordered a part. That was over a week ago. Left him subsequent voicemails, no response. Have called LG repeatedly, finally demanding new fridge. They said no even though its under warranty and no new repair or repair date after 2-1/2 weeks with no fridge and much $ lost in two loads of spoiled food. Im a busy working single mom now having to feed family on restaurant food or shop daily for just enough to cook for a meal without wasting the rest with no refrigeration. Terrible product, terrible service.

On 7-20-2010, I purchased an LG french door refrigerator, model LFX28978ST from Best Buy for $2,168. On May 26, 2014, I reported the failure of the unit to LG. I had an LG authorized service technician diagnose the unit, and he determined that the compressor has definitely failed, and that very likely, the entire sealed system had failed as well. He, while still in my home contacted LG and conveyed the information, but they stated they would seek replacement only of the compressor to be certain. After two days, I called the service organization again to determine when the repair would be authorized and made. They noted that no authorization had been received from LG and that I would be responsible for the full cost. Thereafter, I contacted LG and requested a service authorization. It was noted that one would be provided. Approximately two days later, I re-contacted the service organization regarding the repair. They stated that LG would not allow them to seek the part from their normal parts distributor, and that it must come directly from the company. They additionally stated that they had ordered the part from the company. When I requested the shipping and estimated delivery date, the service organization stated that LG never releases that information to the service organization. As a consequence, I re-contacted LG and requested the same information. The LG representative noted at that point that the part had been ordered, was in stock, yet had not been released for shipment. The representative added that they would seek to determine its release date and return my call. They did not. I contacted LG again to inquire of the part shipping date, and was told that since so much time had elapsed, I was being transferred to the defective returns area for resolution. Once within defective returns, I was provided a non-negotiable buy back of the unit at an LG depreciated price which amounted 67.6% of the purchase price, an amount which approximates to straight line depreciation for the period the unit was owned. Inquiring as to options, the defective returns area noted the only options were to take their offer, or wait for repair. I additionally inquired as to when the part would be shipped to effect the repair, and could not be given a time frame. Even when feeling forced into an untenable offer, the LG defective returns representative was able to add injury to insult, stating it would be 2 to 3 weeks before I would receive the check representing the buy-back. The approach LG has taken in my instance has the appearance of purposefully failing to comply with the repair terms of their warranty in an effort to compel consumers to accept a non-negotiable defective product buy-back offer. In my instance, I conceded under the duress of needing to replace my refrigerator. I will, however never purchase another product manufactured by LG under any nameplate (Sears, please take note).

One has to appreciate the irony of the LG customer service rep answering the phone with Life is Good. My life is good, but this is despite an expensive washing machine that leaks, smells, and now holds my last load of laundry hostage since I am unable to unlock the door. I will likely pay a small fortune for a service call tomorrow morning. Ill sell the set for a song on Craigslist to some other glutton for punishment, and buy a Whirlpool or GE.

We have owned our refrigerator for 2 years exactly & the compressor went out. LG has a 5 year warranty however the repair company they use continues to cancel & reschedule the appointment. We have now been without a refrigerator for 3.5 weeks. And will be waiting even longer. With no end in sight. I really wish I never have bought an LG refrigerator!

This washer is a POS. The stinky clothes comes from it being too stingy on the water. Yes, its supposed to conserve water but if I dont want my clothes to stink then I have to run 2 extra rinses with each wash and then run a Rinse and Spin cycle once that is done. The problem is that these washers dont use enough water to rinse all the soap out, leaving some soap on the clothing fibers... which causes them to stink and stink worse once you start sweating in them. It sounds odd but the excess soap is actually getting funky in the clothes causing them to smell. Give it a try. Im going to sell my front loader for one that doesnt care about using less water. Id rather smell like Im clean than save water.

Have owned three LG refrigerators, all ended up throwing away after multiple repairs. All came in new, but either began leaking (first two) or not cooling (compressor) right after warranty expired. It cost a lot of money and time to deal with the headache. No more LG!

I bought an LG stainless steel tall refrigerator recently & HATE IT! The thing is ALL POCKED MARKED and DENTED, they must use tin foil to cover it in because the thing looks terrible after minimal wear, 2 older people, no kids, minimal furnishings, in a corner... what a disappointment it is to even discuss this issue with their customer service. Useless!!! I will never buy LG anything again... they make cheap, junk!

LFX28978ST/00 Refrigerator: I must be one of the Lucky ones. Purchased 3 years ago and still keeps food cold... BUT thats about it. Nearly every plastic drawer/door shelf has broken. Within a few months, the large drawer and a couple of the door shelves had broken. I went back to retailer HH Gregg (avoid them too like the plague they are) to request replacements. I had purchased the extended bumper to bumper HH Gregg warranty. What a joke that was. After months of runaround, neither HH Greg or LG would do anything about the broken doors, claiming I had abused the fridge without so much as a service call to even inspect it. I just ended up going online and buying replacement parts. Now the icemaker has stopped working and no one seems to know exactly what part number I need to fix it. I almost wish the piece of junk would stop cooling so I could replace it with a NON LG product. I have told my wife to kill me if I ever so much as look at another LG product.

We purchased our LG linear compressor refrigerator 3 years ago along with a LG gas stove with double ovens. Last year the ice maker broke and the upper oven igniter went out. Now the compressor has gone out on the fridge. It leaked water all over my hardwood floors. Of course everything is out of warranty. Im so disgusted with LG. These appliances were part of a kitchen renovation from Home Depot. Never, ever again!!! My husband was able to fix the oven, but after reading all the negative comments, we are buying a new fridge and tossing the LG. Enough is enough. I hope the class action lawsuit in Illinois is successful.

I bought an LG gas range in 2008! From the beginning, I have had nothing but problems with it. To get anything done about it, you have to spend hours on the phone and literally fight for something to be taken care of. Now, in 2013, I have peeling knobs on the range. The plastic on the stainless steel knobs is warped, cracked and coming off. My goal for a stainless range was to look nice and professional; now it looks **! I called thinking they would help me. Guess what? Nope! They will do nothing, but they will sell me new knobs at about $70 a pop. Yes, for one knob! Can you believe the insanity and the nerve? We own a restaurant, and I can get a commercial knob for my range for $10. This company is awful. I told the customer service representative I spoke with that I buy a lot of equipment for rental properties and I will never, never buy an LG appliance again. She didnt really care!

I saw the LG refrigerator on the store and it was a good size for this particular model. My parents have LG as well. So, I ordered it online and so far, I like the size of it. It has two different store options, but it’s a big room. Also, I dont like the smart inverter technology that it has. It turns off a lot more than it’s supposed to, so the temperature goes up and the cycling of the temperature is probably more than it’s supposed to. The refrigerator goes warm inside and the cooling kind of cycles on and off to save energy. But then, it goes too warm before it cuts off to go back to cold.

Wave top load washer - When I first got the washing machine it bounced all over the place so the LG tech said it needed a level platform. Got it a level platform then the recall came since then. Every load gives a UE code and keeps putting water in and trying to run through so this is not efficient at all. Its using more water than the old machines. The bleach holder is rusting out but cant be fixed because LG says thats cosmetic. I believe thats poor quality when so many people have this problem almost 2000 for washer and dryer and I would truly love to get my old machines back, ugly, mismatched, but worked much better and my clothes didnt stink.

We have had to have the fridge serviced several times. One was a recall that I was not aware. When we called for services, tech told us a circuit board went out and it had to be orders, thus await for repairs. It also has a high pitch noise when compressor is running and the front stainless steel is hard to keep clean. We have not been pleased with its performance and it is only 2.5 years old. We would not purchase an LG again.

We are without a washing machine and LG does not stand behind their products. From all the reviews, it appears we do have enough people to level a class action suit against LG. Are you in? We purchased a LG front-loading washing machine in November 2014 from Home Depot. When the machine was delivered, there was rust inside the drum. We called Home Depot and complained and two weeks later (a month and a half after purchase) we finally received a new washer. Around the end of June 2015, (6 months) I noticed a loud notice when the clothes were washing, it sounded like the drum was rubbing. I mentioned it to my husband who told me it was nothing. In July the noise was getting louder so I called LG for service. The customer service was atrocious! They told me that the technician was only available on 1 day and that if I was not available, then I would have to call back because they did not have a schedule for the technician the following week. I asked the representative to call me back when they had a schedule and he agreed, but I never got a call back. I called the following week and again I was told they only had a schedule for Tuesday. I asked for a supervisor, Cherry, who advised me to keep Wednesday, Thursday and Friday open for the technician and that she would call me. I asked her to have a member of management call me and she said they would call me back in 48 to 72 business hours. After 96 business hours, no one called me back, so I called again. A supervisor, Vincent, said he would get a technician out there on Monday. The technician arrived on Monday, and stated it was stator assembly and rotor assembly but stated hopefully it is not the drum, and that he would order the parts and be back on Tuesday to replace them. When he showed up on Tuesday to replace the parts, he said, oh no - the drum shaft is bent and that we would need a whole new rebuild of the machine. He then told my husband to call Customer Service because he could not order the parts (he was able to order them the day before) - that we needed to order them through Customer Service. While my husband was on the phone with Customer Service, the technician Nick just left. My husband then spent the whole day on Wednesday trying to get answers. Mid-day he was able to contact Sherry in the Executive Offices who told him she would research the issue and contact him by the end of the day about replacing the unit. She did contact him back and asked him to get the invoice because she did not have the information - however LG had the purchase date, model number and place of purchase. I then tried to contact Sherry the following day. Sherry indicated to me that she spoke to LG Management and that they refused to replace the machine but would order the parts for rebuild. When I asked Sherry when the parts would be in, and when we could expect the repairs to be done, she stated, The technician will give you a call when the parts arrive to schedule service. I then explained to her this was not acceptable to have a time frame and that I also wanted to keep the parts that are replaced for evidence. She told me she did not think I could do that, that decision would be up to the technician. I explained again that I was keeping the parts for evidence. My husband then called back and asked to speak with Sherrys manager. Amber, who answered the phone, said that she was Sherrys manager and there was no one above her to speak to. She stated that LG will not replace the machine, and that someone would call us when the parts arrive. We are without a washing machine, and LG does not stand by their products. NEVER, EVER, BUY LG. You will have dirty clothes and you will have $1000 less in your pocket! 10-year warranty - BS!