LG was a good company with quality customer service. I chose the lg because it had all the features I wanted and the lg refrigerator was a great deal and better value than other brands and models. The refrigerator had a stainless steel color. The fridge had an ice maker and water dispenser in the door. I loved the size and shape of the fridge, which also had a freezer. The water dispenser and ice maker had good features such as different ice types. I liked the amount of shelves and drawers in the fridge.

Hoping someone else will read this (and the feedback from countless other discontented LG customers) before buying an LG product. We remodeled our kitchen two years ago and bought all new appliances, including one of LGs expensive refrigerators - model LXFS30726S. About two weeks ago the unit stopped cooling and we called LG to have it repaired (parts are covered under warranty after year 1, labor is not). A repairman came out four days later and deduced that we needed a new compressor and three other parts to fix it. Ordered them and gave us an ETA of one week to be back and have the repair completed. We had to text him on the day it was supposed to be fixed to find out that the part wasnt in yet. Called LG and was told by the hard to understand customer service rep that the parts had shipped and would be in the next day. That didnt prove to be true.Called again two days later and got the Escalation department (which apparently means the excuses keep escalating but the customer service quality does not). At least I could understand this representative, who called the repairman while she put me on hold and said she had confirmed with the repairman (he also works for LG) that the parts were in and hed be out in a week to fix it. We called the repairman because hed said he would be out as soon as the parts were in and we didnt want to wait another week - we have already been without a refrigerator for two weeks and he said the parts were not in and that he hadnt told the customer service rep hed be out the following Monday.So, basically LGs customer service representative lied to me just to get me off the phone. It is sad that such a large corporation cannot get its act together and is acting so shady in dealing with its customers. Im hoping that eventually we have a working refrigerator but not holding my breath at this point. This is apparently an epidemic with LG. Do yourself a huge favor and buy a different brand of refrigerator - we sure wish we had at this point.

Updated on 07/02/2021: This is review number 3. LG replaced parts twice then went off. Warranty says not their problem. Even told tech to glue part onto inside of washer. Extended warranty through Lowes. Says not their problem with either. Despite their warranty saying it will be restored to or a operating condition if it has failed due to defects in material. Gee thought I got paid $900 for a washing machine not a towel shredder. Could have done that on my own. Tech told me LG knows there is a problem but doesnt know how to fix it. My take is lg doesnt want to spend any money to redesign the piece so clothes are not getting caught in between the little plastic knob at the bottom of the tub. No need for LG to respond since they are not going to do anything about it anyways. Updated on 06/30/2021: Which consumer affairs would fix it so I can write a second note. So here goes. Its going to be a toss up somebody going to pay. Might I contemplate about taking all my towels that this washing machine tore up. And send part to or all to LG and drop part or all at Lowes. LG spent hours on phone with them after making an appointment and no ones showing up or calling. Called again more hours. Called Lowes. They scheduled an appointment. (With the same company that LG sent out the tech that I have been texting me tells me they are closed on that day the appointment.)Original Review: Complained to LG about washer tearing up to towels. Sent tech out who called company and explained problem. He was told put glue on the center piece. Two weeks later tech came out replaced center piece. Scared of covid I didnt call back for a while. The other piece messed up and continued to mess up and the tech put water proof tape inside. The piece continues to mess my towels up. No towels left. So upset about $1000 washer took for granted that the other problems have to wash some clothes twice. Only cycle to work is bedding cycle that will not tear towels up. It appears the turbo cycle throws the clothes against the middle. The plastic piece in the middle grabs a hold to towels and shreds them so the middle has had shredded threads wrapped around it. LG needs to stick to making phones. Was excited to hear about all the new fangle things the washer could do. Now just wish it would quit pretending to be a washer. Wish I had kept my old washer that was on its last legs. Now my worst fear is coming true. My dry is having to pick up all the hair and dirt the washer is getting.

I researched ovens forever and finally settled on an LG. I was so excited. I used it twice - once for a frozen dinner and once for a turkey. All the moisture and grease went straight into the area between the glass. I tried the self-clean (both kinds) and water from the self-clean went between the glass as well. There was obviously a seal issue. I called LG and they said no - its cosmetic (didnt seem to make a difference it happened from cooking once). I kept going from service rep to service rep and speaking to people until they sent out a service technician. I asked him can you please fix the seal issue? I told him I didnt care if he fixed it or replaced the door, either way that would have been fine. He said no I am going to order you a new door, it should take 6 weeks. I asked do I need to do anything? He said no. I called to check on the status of my new door and they said OH...LG declined to send it... Not one person from LG or the repair place called me to tell me that, not a word from anyone, the repair place passed the buck and said they were supposed to let you know.So I called, spent more time on the phone trying to explain they need to either fix the seal as every bit of moisture gets in there or replace the door. They didnt care. They said its just cosmetic, your oven still works. I asked them so what you are saying is that all your ovens have this issue, mine is not an exception, and you stand behind the fact that even a brand-new oven is going to look like hell? No answer. I asked about the implied warranty of merchantability and she checked with Legal and said no, they dont have to do anything because its considered cosmetic. She then went on to say it says in the manual not to put a lot of water directly on the oven... I proceeded to tell her I did not, I only followed the self-clean instructions to the letter and the repairman could see that there is a gap and all moisture is getting in. Did not matter and furthermore did not have ONE word, not even an apology for not contacting me to let me know that they had denied the request. No one at LG calls back and follows up and they just keep saying this is cosmetic and they dont care because people keep buying the product. When I brought it up to them that their customer service was not good and they needed to at least speak to their customers and let them know instead of just letting them wait - no response. It is also my opinion the repair companies they send are just as bad since they basically lied to me--that repairman looked me straight in the eye and said your new door should be here in about 6 weeks. I am warning anyone who is shopping for an oven - do not get an LG - unless you dont care if it looks like hell even the very first or second time you use it. Now I am going to have to research and find a repair person to see if I can have the problem fixed on my dime when this was 100% not my fault and LGs defective product.In summary, on top of the fact there is a seal issue within the glass, the customer service is the worst I have seen of any business I have dealt with. The fact that they say its cosmetic even though its a brand new oven shows that once they have sold the item, they do not care if that item looks bad through no fault of the customer. I can understand if the oven gets scratched or has some sort of cosmetic issue over time, but for this to be an issue right out of the box and for them not even to attempt to fix it (not necessarily replace but fix) is truly beyond the worst customer service there can be. I have never written a consumer report before but I am so mad and do not want anyone else to have this happen to them. I will never buy LG again (or for that matter, Samsung as they are all part of the same company) and recommend when purchasing an appliance of any sort - go with another brand do not buy LG unless you are willing to pay for problems even if they are not your fault.

I liked the pricing as well as the features that this refrigerator had to offer. And it fit conveniently in the space provided. I liked the fact that it had an automatice ice maker along with purified water. I liked the freezer space and also space for the vegetables and fruits as well as the meats. There were no features that I disliked about this refrigerator other than it didnt process ice quick enough for me and especially when I had company over for outings.

We purchased a LG side by side refrigerator 3 weeks ago from Home Depot. This morning water started pouring out of the ice maker! It flooded our kitchen and dining room before we could get the water shut off. We have spent the rest of the day on the phone with Home Depot first and then LG customer service. On hold for approximately 2 hours total. Bad customer service and for $1700 bad refrigerator. Last word was they were trying to find someone to come out. It should only take them 3 days. Meantime all the food in my freezer had water poured on it. Now its frozen. Its a mess. I will never purchase another LG product!

My parents LG dryer had a gas leak from the dryers faulty valve that almost killed my family. The house smelled of gas. This is very common with the LG dryers according the repairman. LG acknowledged that this has been an issue with many other models but not the DLG2302R, so they wont fix it.

I requested a repair service on May 7 through LG.com. I purchased my washer and dryer combo in July 12, 2016. The rubber belt was dislocated and it seemed to be leak soon. The first email was came on May 9, and the one technician who supposed to call me to set up time did not call me. Thus I called on May 12 again. On May 13 I received an email from LG.com saying the contact information for service center and reference number. I called the service center on that day and the guy said he did not get any work order from LG.com. On May 15, I wanted to speak with supervisor because all representatives copied the same script and no technician contacted me. The representative hung my call up. Finally on May 15, I got a service center number and contact them. On May 17, the tech guy came and check this machine. The rubber and wire ring are out and he needs to place order for new. The brand new washer dryer has issue at the rubber which is the main factor to keep water in! It is unexpectable and very dissatisfied experience with LG.com. The supervisor of customer service said only sorry for being delayed and she would not sent the part with overnight. Even though LG.com caused this unrealistic delay, they did not want show how they are sorry for this. I cannot trust their merchandise as well as their worst customer care. I do not why LG.com has the customer service department.

We bought a side by side Refrigerator Freezer in June of 2015, on August 10th it decided to die. I believe it was the compressor. I called LG and they gave me 3 different numbers to call. Two of them were out of state. I called the first number and they said they would charge me $600 just to come look at it, and then they would have to order parts. In the mean time all of my food was spoiling. Neither of the other two numbers answered their phones. Obviously no one was available to even look at the refrigerator. Its not like We were forced to go buy a new one you can go for weeks without a refrigerator. I will never buy another LG product, as the reviews show they make defective products.

This 6-year-old LG LFC25760ST refrigerator is at my vacation home. Its hardly used as compared to my 2 other refrigerators which are manufactured by Amana & Whirlpool, 10 & 18 years old and working without any problems. The tech repair said the weld failed on the low end freon side of the cooling system. LG tells me its beyond the warranty period and there is nothing they can do.

Model Name: WM3470HVA Purchase Date: 9/22/2012. Place of Purchase: SEARS. Water started leaking at the front bottom a month ago. This issue is unacceptable. I had to pay for the Sears Tech to fix it. Please be aware before purchasing your new washer.

I brought my LG Direct Drive in 2016. From 1st load powder still on clothes and hardly any water. Then clothes having blackish grey on all white sheets marks on not clean, Ive tried to ring LG for help, rude. Ive followed instructions from manual cleaning machine as well as drain. Also was told not to use fabric softener as they said that was the cause of the build up of blackish grey on my clothes. Ive used it in all washing machine never had a problem, so I stopped using fabric softener. 2 months on still have the same problems. I would like to know why they have a fabric softener slot in the top drawer of the washing machine ??? Rang HARVEY Norman. Warranty runs OUT in February 2018! Photos my white sheet!

We bought an LG washer and dryer set in November of 2010. The washing machine has had a foul odor since about a year or so after we bought it. We leave the door open, dry the gaskets, etc. It doesnt work, it still stinks! There is always water in the soap/softener dispensers and at the way back of them when I pull them out weekly to clean, they are moldy, yes, moldy dark black, slimy mold. For about a year we had been wondering why our clothes had these weird stains appearing and we pinpointed it to our washer about 6-7 months ago. Randomly, a load of clothes will come out with either gray grease-looking spots on them or brownish spots (looks like someone threw a Pepsi in the machine). The stains will not come out of the clothes no matter what we try. I dont even know where to begin with the amount of money that has been wasted on ruined clothes in this machine. We have done the affresh washing machine cleaner, just running the tub clean cycle that is on the machine itself and just tried running the machine through regular cycles with and without any soap. Nothing works! I have gone round and round with LG customer support and also a corporate supervisor today which all they say is try this, try that, we can get you in touch with a technician in your area at my expense of course! I just cant believe that the washing machine cost over $1000.00 when we purchased it and this is the thanks we get when we try to have LG help us. They dont care what we think or have to say and I brought up the point that I am one of millions of people with these problems (as they have had lawsuits over this) and I just want to come to a fair agreement for both myself and them and they just dont even care. Honestly, I felt like all they cared about was getting me off of the phone. They couldnt even so much as offer me a discount on a new washer or to pay a portion of the service on the machine to get it cleaned because they keep saying it just needs to be cleaned between the drums and that would be something a serviceman would have to complete, you wouldnt be able to do it on your own, etc. Dont make the same mistake that we did, never buy an LG FRONT LOAD WASHER! Go online, google their reviews and the lawsuits that theyve been a part of. Plus, the customer service reviews are terrible (which I have realized myself in the past two weeks when I have contacted them)! Go with a company built on service and value, not LG who has neither of these qualities!!

Our four-year- old LG French door/bottom freezer is a piece of junk. The ice maker continues to shoot water after the cubes have been made which are freezing into large clumps. We now buy 10 bags at the store. Also, the glide for the freezer shelf broke and the shelf fell off. We have since had it replaced. The circuit board failed, also. All food was lost. The LG supervisor was adamant that they could not replace after we appealed. Her comment was why we didnt buy the extended warranty (Who would have thought the main control for this unit would fail.). It cost us over $500 to replace the board, not counting the food which was all spoiled. Of greatest concern is the lack of customer empathy by the LG people. There will never again be an LG product in our home.

LG Ultra Capacity WM2101HW Washer Garbage. I purchased this LG washer based upon the reviews of Consumer Reports - BIG MISTAKE. This washer has been loud from day 1 and started leaking about 4 months later. As others have said it unbalances and gives error codes often. I had it repaired once because it stopped draining. A technician visit and parts cost $400 -- that is when I learned that you actually have to drain it yourself. Who designs such a washer in this day and age? Now brown liquid is coming out of the back of the machine and my clothes and sheets smell like sewer after they have been through a complete cycle. I leave the door and soap compartment open between uses. What a waste of money - horrible product. DO NOT BUY LG. I will replace this POS as soon as I can afford.

I purchased my LG dishwasher (Model LDF7774SD) in May 2016. It is less than a year old. Starting in February 2017, the dishwasher started having issues. The soap tablet compartment does not dispense the soap tablet, leaving the dishes as dirty as when they were loaded. I have tried liquid as well and after the cycle is finished and you open the door it is running down the inside of the door. LG sent a serviceman to repair the dishwasher twice, and it is still not operating. He replaced the motor as well as some other parts. I have placed nine calls to their customer support center, with no resolution. They keep stating they are sorry for the inconvenience, but refuse to replace the unit.Today May 21, 2017, I contacted them again, since I have not heard from them. First I was directed to their customer service in the Philippines then to their operation in the Bahamas and then to their support center in Costa Rica and back to the Philippines. You can barely understand the representatives. They are more concerned with updating their system notes than correcting the problem and providing good customer service. I asked to speak to their engineering or quality control department, but was told they have no way to contact them, and could not provide a phone number. In addition to the soap not dispensing, dishes fall over when going through the cycle, as the tines are spaced too far apart. Many of the glasses after they fall over, fill with water, and surprise when you open the door... water everywhere. When I spoke to a customer service supervisor, and asked him what I should do until/if they repair or replace the unit, he said I guess you will need to wash them by hand. I have never dealt with a company like this before. I will be submitting a complaint with the BBB. Forget about contacting the number listed on the web, for the North American Corporate office. You cant reach anyone. If you try to leave a message, it states the voicemail is full. I will never buy another appliance from LG. (Life is Good) NOT! If I could give them a negative rating I would. You would be very wise to stay away from this company. Why any retail store would carry their line of appliances is beyond me.

Purchased LG French Door M/N LMXS30776S/03 during Best Buy Labor Day sale September 2016. Purchased Geek Squad coverage, because, hey $4k fridge, that would suck. Immediately noticed $5/month drop in electric bill. Great start! March 2017 I start hearing noises that werent there for the 1st 6 months. Call up Geek Squad, they send someone out immediately. They diagnose problem as compressor, which they are not allowed to touch. Call up LG. It takes me 5 calls over 2 weeks to get a technician to come out. April 2017 tech diagnoses that the noise is within normal range, no fix available. Early August my daughter starts complaining about warm cheese in her sandwiches. No one else complains in the house. Late August I learn that I had sent my daughter to school with spoiled milk (I informed her before she drank it). Thought maybe it might have been older milk, but I was pretty sure it was fresh. 2nd Monday Sept. I touch a Gatorade that had been frozen and moved to fridge door and it is warm to touch. I take an instant read thermometer and plunge it into various food and drink and measure temperatures of 57, 57, and 51 (drawer) deg. F. Call LG. Am told it will be 3-5 days before I am recontacted by an LG tech. Sept 12. Call Geek Squad and the next day I have someone out who diagnoses that the compressor is not working. Buy ice cream because I thought the freezer was working as it frozen some leftovers on Monday. Alas, the ice cream is pretty much just below melting point. Sept. 13, 2017: Waiting to hear back from both LG and Geek Squad to see what path to take. Geek Squad has been incredibly responsive. LG, not so much.

The LG refrigerator is very good. I like all of the features. So much space inside and it keeps all the stuff cold inside. Very cool and I like it very much. Holds a lot of stuff inside. The color is very good too.

We purchased our LG front loading washer and dryer in 2009 from Sears. The dryer model is DLE5955W and it worked beautifully for the first year. Then, all of a sudden, the machine began to cut off mid-cycle and will not dry the clothes completely - particularly on permanent press. We called Sears tech support since we had purchased a 5-year extended warranty on the machine. The technician came out and replaced the ETC board and sensor for moisture. The machine seemed to work for a while, and then the same problem occurred again. This time, they replaced the central board and PLB assembly. A few weeks later, they diagnosed the machine had a sensor failure. Each time, the technicians appeared puzzled and were on the phone throughout the service. While they were very nice, they were unable to fix the problem which continues to persist. This past week, the tech said it’s another sensor and control panel. But when he arrived to replace it, he was told by their technology support team that he didnt have the authorization to install the received part. That phone technician indicated that our ceilings in our home were too high and that the cause of the problem was a venting issue. What we soon discovered was that Sears has a policy that if their technicians arent able to repair the machine after 4 visits, we are entitled to a new machine under the lemon law. This would have been the 4th visit. My husband spent 2 hours on the phone and was passed through every employee in Sears, including their department that determines if the product is a lemon. Weve been buying our home appliances from Sears for nearly 40 years - what a crock of **.

My LG fridge is a dud, within months of ownership, the door shelves broke off, the snack drawer cracked, and during Summer, the freezer does not freeze; needless to say, it does not make ice, and your food is constantly ruined. Forget about ice cream!

I have an LG top loading washer purchased 8 months ago. On 12/26/2012, it quit working during a load of laundry. It is locked and full of water. This Wednesday, it has been three weeks! It smells bad and the clothes are molding. LG will not call me back. The store I purchased it from is trying to fix it. They have been to the house two times. Still waiting! LG product I will ever purchase!

Our french door refrigerator stopped working after 2 years and will need a new compressor. It sounds like LG started using a higher efficiency compressor a few years back that hasnt held up well. The replacement part is on order and we will be without a fridge for at least 1 week or longer. In the past, we have purchased much less expensive brands and never had this type of problem. Although the compressor is still under warranty, we are being told that we will be responsible for the hourly service charges. My advice is to avoid LG refrigerators - we will in the future. I have to believe that there are more dependable models, particularly at this price.

In the summer of 2009, my wife and I purchased a new kitchen with all new LG stainless steel appliances. Since then, we have had trouble with two of the four appliances. We soon discovered that the control knobs on the new LG LRG30357ST range were damaged due to poor design. The oversized stainless knobs were a selling point for us, as they had a nice, heavy duty, commercial look. But the plastic connecting pieces are cracked now and fit very loosely. Then after about a year and a half, the LG LMVM2085ST microwave stopped working after a short period of erratic performance. We were told on the phone by a customer assistance operator that our one year warranty had expired. And the cost of repairs would be ours to pay. I called the local repair shop with the number given. We would then have to remove the 70 pound microwave from over the range, and place it on the table before the technician arrive. The technician came to the house and made the repairs. But then, he left me to reinstall it myself. About six months later, the same thing happened. Only the lights and the fan work now to serve as glorified range hood. My wife and I have been very upset with this. We wanted so much to be happy and proud of our new kitchen, but disappointment has sullied the experience.

LG dishwasher inverter direct drive - If I did not have to pay to reinstall, I would toss this one and replace it. It sounded good that in the bottom rack the dish dividers folded down to arrange space for large items. Yes, they do -- every time I load, close, open, or almost when I breathe when using it. If I partially load (of course, I do) and close to await more future dishes, the dividers fall over and the plates and bowls tumble. So frustrating because I have to reload every time I GENTLY close the door (if I get to that point before they fall). I now work in very slow motion and hold my breath when using it. Lets capitalize VERY dissatisfied!

This machine works great. The controls are versatile enabling the proper heating method for a wide variety of foods yet are simple and easy to use. Its stainless steel which looks great and is large enough to accept a medium size pizza and still compact enough for our countertop. It has a built-in toaster which is a plus that also saves counter space. Im very happy with this microwave.

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

For the first three years, I was quite happy with the LG washer and dryer. Not quite at the four year mark and the washer needs serious service (Luckily I bought the extended warranty because LG only offers a 1 year warranty - do they know something the consumer doesnt??). The repair man came out yesterday (had to take the day off as they only work until 4:00) and he found that the repair is quite serious and needs a number of new parts. He said it is a two-man job and they will come back in two weeks as the parts will take a while to be ordered!!! I requested a reimbursement for having to go to the laundromat, but Geek Squad discontinued that part of the extended warranty in 2014! LG doesnt offer it at all - again, do they know something the consumer doesnt. In any event, I will NEVER AGAIN BUY AN LG PRODUCT!!!

We purchased our refrigerator in August 2016. In February 2019 it stopped freezing and cooling. I called LG and the customer service (800 243 0000) and was scheduled for a service call the following morning. Based on the description of the problem the customer service rep advised there would be no charge for the service call or repair. (She didnt advise why, I didnt ask because I was thrilled after reading the other horror stories on this site.) The technician, Bryan ** called me about 15 minutes after the call to confirm our appointment the following morning and ask me about the problem so that he could ensure he had what he needed on the truck to make the repair.The next morning Bryan called when he was on his way to my house. (Within the time window that was scheduled. Another thing that doesnt happen that often that people actually show up in the time frame they are supposed to.) He began working at 10AM and finished by just after 11AM. He would courteous and very competent in making the repair. It turned out to be a failed/faulty compressor which was replaced with a new one. I already loved the fridge, I am extremely pleased with the customer care by all three LG employees I worked with in this transaction. Thanks!!!

Purchased a side-by-side refrigerator for $1499 from Home Depot in February 2013 and began using it in April, when our house was finished being built. On August 9, 2013, the refrigerator stopped cooling. We called LG and were told that we had to call back 24 hours later to confirm that the problem still existed. We called back after 24 hours to make a repair appointment, but the only places that would service LG in our area were backed up a week each, not because there were few repair places, but because very few places are willing to work on LG. When the repairman came out a week later, he verified that the compressor needed replacement but suggested contacting Home Depot to try get a new refrigerator through them before ordering the part, because once the part is ordered, there would be no chance of having HD help us. A very nice woman at Home Depot then spent the entire day on the phone with LG trying to get a replacement, to no avail. When I called LG back again to order the compressor for repair, I was told that I had to make another diagnostic appt, since the original repairman didnt order the part. I am told it will be 2 more weeks until the refrigerator is fixed. It has been 2 weeks since it has broken. Thats 4 weeks without a fridge. I have called 9 times to LG, 7 times to repair places, spoke to 2 managers at LG executive services (one manager, operator Sherry ID# ** told me that the failure of the compressor is not LGs fault!). In all, this is the worst appliance I have owned and the customer service team is useless. Save yourself the trouble and stress, do not buy an LG appliance.

Purchased my LG French door refrigerator in 2015. After the first year of owning it, the water lines froze up completely and started freezing the inside of my refrigerator. Service tech sent out to fix. Cost was more than what it should have been to fix a refrigerator that was just a year old. Then year 2 another service call and money spent out of my pocket to fix just to turn around and call them 7 months later. After more money was thrown into the refrigerator it was fixed only for a short time. In 2018, had another service tech come out and he could not tell me what the issue was. Call again, another service tech came out and we were told it was fixed. 2 weeks later I called again because the fridge had stopped Cooling yet again and again we lost most of the food inside. This time we were sent parts and the Tech that came out said it would cost over $1,000 for labor and we didnt have the parts that we truly needed. The service technician somehow broke the back panel of the refrigerator also. This was in July of 2018. The tech left the refrigerator taking apart and in pieces. Over a year later 2 October 2019, the appliance still sits in my house with the parts out of it and I have a non-working refrigerator. I purchased a small used refrigerator to get by until I was financially able to purchase another refrigerator. In 2015, we suffered a house fire which was a total loss so when I redone my kitchen I read reviews and thought I was making an informed purchase. Was I ever wrong!! My LG refrigerator isnt worth a dime and my LG dishwasher has had several issues in which Ive not even bothered to try to get fixed. I have just dealt with these issues myself also I have a LG washer and dryer. Luckily I havent had issues with it yet but I wouldnt be surprised if and when it does happen. With a name brand such as LG you would think they would do more for the customer. I finally spoke with LG again September of 2019, as I had heard they were covering certain aspects of French door refrigerators being fixed in the hopes of getting back my $2,500 refrigerator but still nothing has been done. I would steer clear of LG appliances in general. But more importantly I would make sure I stayed away from any LG refrigerators as they do not stand behind their product. This was the first time I had purchased so many appliances at once and lesson learned the hard way!

Just another complaint about an LG front load washer not being able to complete the spin cycle due to the load not being able to balance. Many have suggested dumping the LG and getting another brand. Often the other brands have the same issues. Samsung is one. Another problem is who is actually making the other brands, such as Maytag, etc. Often you just exchange brands, then you exchange terrible customer service centers, poor customer service centers, poor warranty service. In an attempt to make these products more feature rich, they become too complex, too problematic, too difficult and expensive to fix. I am sure that the companies are overwhelmed with complaining customers. If they get in a pattern of fixing a few machines, then all users will expect their machines to get fixed. The companies are not going to do that. Hence, the customer suffers. There should be more consumer protections regarding these products and their repairs.

Four years ago we purchased LGs glass top range for $899. Its now 2015 and the largest burner element is already dead. For that amount of money this thing should last at least 10 years or more. They sure dont make things like they used to! Repair of the burner is within the measly five-year warranty (this should have been my red flag before buying), but honestly who wants to go through the hassle? Well probably have better luck fixing it ourselves than dealing with an inept service rep. I realize theyre not the same but my mother-in-law also had issues with her LG television that she owned for only a couple of years. I think LG should stick with cellphones and leave the appliances and electronics to a more capable company.

I purchased LG LSXS26366S side door refrigerator in May 2016 and needed a repair service, LG customer service gave us a number to a company called Chipset21. So the technician comes and checks it out and gives us a result saying the compressor is out but we still have warranty on it so all we had to pay altogether was $400. After the estimate he has taken out $125 on that day, he leaves after saying Ill come back in 2 days, which was a Friday. He did not show up on Friday, so I contacted him after that weekend. He said he couldnt show up if I didnt fill out and file back the Receipt format done in Google Drive, but We wanted to be sure about the total cost before send form because this form has another $245 for parts. So I asked him multiple amount of times,is $400 All I had to pay? He says Yes with nothing else. And then I sent him the form back. He answers it will concluded in the $400 total. So without a doubt I fill out the form with the card number and etc information. He answers back, If you could send us the POP (Proof of Purchase), we could get a bit more discount on it. I emailed him the POP that I have received, He says The software upgrade wont be accounted in the total price so the Software Upgrade was completely out of the total. On the next day he takes out $245 as it said on the Receipt form. The total amount he took out was $370, we thought $30 was discounted and was relieved. Within couple of days he came and fixed our refrigerator, we were sure it was all over with. 5 days later to having he takes out another $400 which we could not understand at all. So I call him about the $400 charge, he changes his words saying that we are paying for everything and the actual total payment was $760. He has never said to me about the total ever being $760. We couldnt believe that this kind of Company who changes words every time talking on the phone is the Cooperative Repair Service Company that LG works with. We were very disappointed with LG that we completely trusted. We will not recommend LG to any other family members or to close friends when they need household electronics. We have used refrigerator way older than this and never had to worry about compressor going wrong. And LG customer service was the worst Ive ever been through.

Wf t6017pc automatic washing machine - Hi guys! I purchased the unit since 2005. Its worth it. Been 10yrs yet it didnt give us headache. Until recently, I’m hearing this sound like there’s a coin or sharp object inside it while spinning. The sound is alarming. What seems to be the problem? Please help? Thank you.

DID not show fingerprints - during a brown out of our electric service in a storm this unit continued to run. I never lost any food while all my neighbors lost hundreds of dollars of refrigerated and frozen food. Great unit and wish I had moved it with me when I left NJ.

Just under two years, both refrigerator & freezer stopped cooling. Thankfully we bought the extended warranty. It will be around 2 weeks before this fridge will be running again. Techs need to come out a diagnosis issue before bringing parts. Waiting a week for someone to even come look at this is crazy. Reading on the internet this is a very common issue with LG fridges. Compressors failing after 2 years. I really regret buying this fridge when we renoed the kitchen. My old one is in the garage with zero issues after 12 years.

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

On May 9, 2016, our five-year-old LG French Door Refrigerator had a failure on the Linear Compressor. Working with our maintenance agreement (American Homebuyers Protection Corp), LG agreed to send the Linear Compressor part (under warranty) to a contractor (Appliance Wizard) working with American Home Buyers who would then install the part under our maintenance agreement. To this date, June 2, 2016 - 24 days later, the part has not arrived. Numerous calls have been made by us, American Homebuyers Corp, and Appliance Wizard. LG Customer Service consistently refuses to answer questions regarding the parts arrival or to allow tracking. LG Customer Service flat out refuses to let us speak to a manager. After more than a week of living out of an ice cooler, we purchased a less expensive refrigerator (certainly NOT LG) in order to live life at home without eating out or living out of ice cooler.LG has shown they do not care about their customers. Allowing a customer to go nearly a month without facilitating possible repairs is negligent beyond words and fraudulent under a warranty. Refusal to allow the customer or others who are working with that customer to determine the status of the repair (in this case - has the part been ordered as stated and if so, where is the part?) indicated LG should not be in the business requiring customer service. To say we are frustrated is just a pebble thrown into a large lake. Where is our recourse? At this point, we are not confident we will ever receive this warranted part! Posting on Facebook - writing this review - we will NEVER buy another LG Product. LG is a disreputable company. Be Aware!

I purchased a Front Load LG WM4270HWA along with matching dryer from Standard Appliance in Portland, Oregon, after reading good ratings online from Consumer Reports for these front loading machines. I had my Asko Asea dryer go out for the third time which I purchased in 2003. I was under pressure because of a pending breast cancer surgery within a week and was told by their repair group that they likely could not get parts on the older Asko. I ordered the new LG set needing sterile clean sheets and nightie after sterile prep before surgery. The repair company called and said five days later they could get the parts to repair the dryer, but it was too late, I had ordered the LG set to be delivered the next day.My first run was one queen set of sheets, nightie and one towel. I immediately got the infamous UE signal and called the LG service number and was told to wash only one type of item at one time. I kept rearranging the load to no avail. I was then told to wash only one sheet at a time. I ran the spin and dry cycle several times to no avail. I then put the very wet sheets in the dryer with over an hour of drying. During the night I was sickened by the smell of sheets and nightie and had to change everything before my surgery.After surgery recovery three weeks later, I attempted to run three different loads of laundry. All kept giving the UE signal. I have severe osteoarthritis (knees and shoulders) and had to travel up and down the stairs to keep reloading the machine because of balance errors. None of the loads came out clean the way my working Asko had cleaned. I then read the ConsumerAffairs report on the machine to find out these machines were not worth keeping especially since I have an extreme mold sensitivity (I am the worst HLA type for mold causing many chronic illnesses).Standard agreed to take the machines back and although they could not retrieve and repair my old set as they had already parted out, for an additional 900 dollars (10% restocking fee plus added cost of Askos) they would send me a new set of Asko washer and dryers. Not the best solution for someone on a fixed income but much better than keeping a mold hazard. Asko was one of the few front loaders not included in the mold class action suits. It should be required to tell customers of pending class action suits before the purchase of expensive appliances. Mold is a life threatening issue for many people. Twenty five percent of the population do not clear toxins from their bodies. I am disappointed that Standard did not tell me of the mold issue but they did take back the machines which I appreciate.

The washer is a bit noisier and vibrates more than I anticipated. Not sure if its a leveling issue or what might be causing it. But does a good job with the clothes. It has much more capability than Im using.

I purchased a LG French Door refrigerator in November 2015. It is approximately 17 months old. I was told I needed to purchase a service contract for > $400 in order to get service. I waited all day this past Friday for service and no one showed up. I waited on the phone in excess of 1.75 hours! The call was abruptly ended with You have called after service hours. I called back and was told to call again on Saturday regarding my repair. WOW the service department was closed on Saturday. Monday arrives and a repairmen appears on Tuesday after Mondays call... HOWEVER the repairman only repeated what I was told last week... You need a compressor .. and I dont have one. You will need to wait 8-10 days for the parts. LG IS NOT WORTH the time nor money invested! I want my SAMSUNG back.Updated on 05/02/2017: As I have explained previously, my LG French Door refrig remains on the blink. When I first reported the issues to LG, I was advised to purchase their extended warranty. WHAT they did not tell me is that the sealed unit that was at fault remained covered under their already in place 7-year warranty. Now for the update... The refrig remains on the blink and after a technician has been to my residence x3 and he as engaged in a conversation with the main guy (Ruben), LG refuses to replace the unit as they remain unable to fix the unit. Sadly, they refuse to honor either the standard warranty and the extended warranty that specifies if unable to repair they will replace. And by the way, this was after being placed on hold for more than 3 hours and then having a disconnection message stating that they were NOW closed for the day and call back tomorrow!

My wife purchased our new LG refrigerator (linear compressor) unit 2 years ago from Home Depot. We purchased the extended warranty, against my feelings, and am glad we did as the unit failed after only 2 years! Trying to contact LG is next to impossible. I then called the warranty service, this is also a joke as they say they cant have anyone out for over 2 weeks. This refrigerator has a class action lawsuit out on it as I find out, but LG only replaces the compressor with the same thing! To make matters worse, I had just come back from a hunting trip, and loaded the freezer up with two deer. I have now lost everything. So now, I am out all my food, and I cant even get a working refrigerator for at least 2 weeks? I no longer even want this junk appliance, but, they refuse to credit me, or take the unit back! This is unacceptable for such a major company. I will NEVER recommend, or purchase anything made by LG again!

I chose this fridge because it got good ratings with Consumer Reports. They must not read these reviews! Our experience was similar to others here. The fridge worked great for 18 months and then the freezer quit. First local authorized agent was not up to the task and walked away after wasting three weeks of our time. Second agent, an hour distant, did get the compressor replaced (bravo!), but by then we had been down for 38 days. It took many phone calls. Although the young people who answer at LG were friendly and tried to help, it was frustrating to hear the life is good recording with each call as the days kept passing. LG did cover the repair cost.It has now been five months and so far everything is fine. But I wonder if this compressor, which Im told is the same model as the defective one, is likely to fail in another year or so. And will they cover the cost again? And will it take a month again? Another concern is the cost to the environment of these new high efficiency appliances which apparently have a much shorter service life than the old models.

This morning, my wife started a load of clothes in my 2002 LG Trom front load dryer. I was in the backyard with the dogs. I noticed an electrical burning smell. I ran in the house to see if there was a fire! The dryer was smoking! I turned off the gas and unplugged it. I repair all types of equipment for a living. Upon disassembly, I found that the wires going to the safety temperature switch, on the top of the burner tube, had shorted out where they were rubbing on the gas line.

LG washer front loader worst washer I ever own. We bought this washer 3 years ago for $1200 plus insurance for 3 years. And all those years I cried about wasting my hard working money on such a horrible washer! I have 6 kids, so we bought the biggest and the nicest washer. Called the service on it many times, but they all say that its supposed be this way. The washer doesnt use much water and clothes comes out smelly and sometimes dry in some areas. Plus the hot water option never actually gives the hot water. It gives only warm water... Please be aware and never ever buy from LG.

I bought french door stainless steel black french door LG fridge. Bought March 2016. Dies march 2020: Compressor, evaporator and dryer. I had bought extended warranty for 3 years. Did not apply. LG tech wanted 1800$ for parts and fixing. Needless to say I bought a new one for same price. Lg was purchased for almost 4000$. Will never buy LG again!

I purchased a two drawer LG refrigerator (LMX25981ST) in April 2010. In February 2013, the freezer stopped working. I called LG customer services and was put on hold several times for 5-7 minutes each time. Then I was given a phone number for an authorized service center (which it seems was nearly 200 miles away). When I called them, they said they could possibly send someone out the following week (I called on a Wednesday, they wanted me to wait until the following Tuesday). I couldn’t get an earlier time and really needed the refrigerator. And so, I called a local repairman who was able to come that day. He said there was a leak in the freon and that I needed to call LG back. When I reached someone at LG again the next morning, they tried to put me off for another 3-5 business days, which was unsatisfactory. I expressed that I could not be without a working refrigerator that long as I have medication and other needs that must be kept refrigerated. They were no help and seemed uncaring. Also, this was a very expensive refrigerator, and I was at a loss as to why I would be having this problem less than 3 years after I bought it. At the time I bought the refrigerator, I changed all my appliances to LG because I trusted the brand. I had a major problem with the gas stove and had to return it for another model, which also had problems and had to be serviced less than a year after the purchase. The LG microwave oven that I also bought at the same time had a problem with the door, but the service on the other 2 appliances had been so poor that I have been just living with the microwave problem. LG appliances look very nice on the showroom floor and in my kitchen, but that is where the nice stops. The appliances have not held up, and LG has not been helpful in resolving the issues. The customer service is very poor and that, along with the quality issues, would keep me from buying another LG appliance or recommending one to anybody. I have had nothing but problems, and they are ongoing.

I pulled out my oven to clean behind and under it yesterday. I have been using my lower oven more lately and its melting my vinyl tiles! There is actually scorch marks on the floor too. Has anyone else has this happen to them?

I purchased a top load wave balance from Home Depot in November 2001 and waited for delivery until January 2002. Within two years of delivery, I noticed that the bleach dispenser had started to corrode around the plastic cup. The dispenser has now corroded to the point that it is laying on the wall of the agitator and dropping rust into the loads of clothes that I wash. I contacted LG headquarters and was told that since my warranty had expired I needed to contact a repair person at my own expense for repair. No explanation was given as to why the dispenser would corrode and start to drop.I previously had a Maytag washer that lasted 20 years with only minor repairs at the end. I am very disgusted with LGs customer satisfaction policy and Ive bought my first and last LG product. I guess in the 21st century customer service does not matter to big corporations. They just want your money and once they could care less. Ive got many single women friends and I will definitely discourage them from buying anything from LG.

On 9-27-13 bought microwave oven model lcrt201st. Have 7 months it would trip surge strip shut off completely. I warm my coffee for 70 seconds but it would shut off after 30 seconds. I like my coffee hot. It kept doing this so I called LG support. Was told malfunction in keypad and to take it back where I bought it. I DID this on 4-23-15, model # same. All ok till today 7-17-15 it DID it again. I again called LG support and was told I would have to take it to one of their service centers all pa, North Jersey, Delaware. I shouldnt have to drive around the world to get a problem solved. I am not getting another LG product. I was told I can take to Best Buy and they will give me a new one. Ok but then in 3 to 7 months IM going to go thru this again. No way.

This LG WT5001CW top load wash machine is extremely awful! It would not get the clothes clean, is rusting out tremendously, and goes unbalance all the time. Plus it leaks water! I would not recommend LG for anything.

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

We are without a washing machine and LG does not stand behind their products. From all the reviews, it appears we do have enough people to level a class action suit against LG. Are you in? We purchased a LG front-loading washing machine in November 2014 from Home Depot. When the machine was delivered, there was rust inside the drum. We called Home Depot and complained and two weeks later (a month and a half after purchase) we finally received a new washer. Around the end of June 2015, (6 months) I noticed a loud notice when the clothes were washing, it sounded like the drum was rubbing. I mentioned it to my husband who told me it was nothing. In July the noise was getting louder so I called LG for service. The customer service was atrocious! They told me that the technician was only available on 1 day and that if I was not available, then I would have to call back because they did not have a schedule for the technician the following week. I asked the representative to call me back when they had a schedule and he agreed, but I never got a call back. I called the following week and again I was told they only had a schedule for Tuesday. I asked for a supervisor, Cherry, who advised me to keep Wednesday, Thursday and Friday open for the technician and that she would call me. I asked her to have a member of management call me and she said they would call me back in 48 to 72 business hours. After 96 business hours, no one called me back, so I called again. A supervisor, Vincent, said he would get a technician out there on Monday. The technician arrived on Monday, and stated it was stator assembly and rotor assembly but stated hopefully it is not the drum, and that he would order the parts and be back on Tuesday to replace them. When he showed up on Tuesday to replace the parts, he said, oh no - the drum shaft is bent and that we would need a whole new rebuild of the machine. He then told my husband to call Customer Service because he could not order the parts (he was able to order them the day before) - that we needed to order them through Customer Service. While my husband was on the phone with Customer Service, the technician Nick just left. My husband then spent the whole day on Wednesday trying to get answers. Mid-day he was able to contact Sherry in the Executive Offices who told him she would research the issue and contact him by the end of the day about replacing the unit. She did contact him back and asked him to get the invoice because she did not have the information - however LG had the purchase date, model number and place of purchase. I then tried to contact Sherry the following day. Sherry indicated to me that she spoke to LG Management and that they refused to replace the machine but would order the parts for rebuild. When I asked Sherry when the parts would be in, and when we could expect the repairs to be done, she stated, The technician will give you a call when the parts arrive to schedule service. I then explained to her this was not acceptable to have a time frame and that I also wanted to keep the parts that are replaced for evidence. She told me she did not think I could do that, that decision would be up to the technician. I explained again that I was keeping the parts for evidence. My husband then called back and asked to speak with Sherrys manager. Amber, who answered the phone, said that she was Sherrys manager and there was no one above her to speak to. She stated that LG will not replace the machine, and that someone would call us when the parts arrive. We are without a washing machine, and LG does not stand by their products. NEVER, EVER, BUY LG. You will have dirty clothes and you will have $1000 less in your pocket! 10-year warranty - BS!

We purchased all new LG appliances for our home. The dishwasher stopped working after 7 months. We called their support number and the people there do not know what they are doing. We have waited 2 weeks and no one has called, so I called them again. They still have not found a service company that will respond to our service call. They will not escalate the issue or give out phone numbers to reach someone higher up. I will not buy another LG product again and do not recommend purchasing one.

You HAVE to clean the dishes before running the dishwasher or they will not get clean. We bought repair or replace insurance: all that is good for is having parts replaced because they will not replace your entire unit... They spent one yr. putting new parts in this new dishwasher. The man sent makes me wonder if LG even knew this was going on! They were not much help.

We had our washer for about 6 or 7 years. It did not clean clothes very well. About two month ago I started a load of laundry whenever our children went out to complete their outside chores (we live in the country). We still have 6 children at home, one is only 2 so he was in the house with me and our 17 year old. We heard a sound like a shotgun going off in the house. Our 17 year old and myself ran to see what it was, the washing machine literally blew up. Thankfully the children were out doing chores or someones could have been seriously injured or killed...our babies high chair was thrown across the room and nearly broke the window. LG has done nothing! I called them immediately after we cleaned up the mess and all the water. They said I wouldnt hear back from them in two days...never heard a word back from them. Will not be purchasing any LG products again!

We bought an LG microwave in April 2012. Today, March 23, 2013, it has stopped working and appears to have no power going to it. I called LG and was told that since it is a microwave, I will have to drive it to one of LGs repair facilities. The closest one is 40 minutes from my home and only open M-F, which means that I will have to miss work to take it and pick it back up. I will never buy another LG product.

I cant wash a small load nor can I wash a large load due to balance problems. However, I am stuck with it because LG will not honor the warranty. In fact, the only reason I bought the LG was based on Consumer Report reviews.

I have been reading many of the disturbing complaints in this forum regarding the LG washer recall and can only add to the frustration expressed here. My parents purchased one of the models that has been recalled (WT5101HV Serial No. 007KWYP02018), about 18 months ago. The machine was acting up, and they just got the letter about 2 months ago. We called LG and scheduled to have a technician come out, and they did the software patch download. This was a joke! It did not fix the problem, instead it only perpetuated it. Now, instead of the wash load spinning rapidly out of balance.... it spins much more slowly and still out of balance! In addition, the wash and rinse cycles still do not work properly. The machine starts the normal wash cycle, and never drains any of the soapy water! Instead, it keeps adding more and more water (just like before). It only drains all of the dirty soapy water (very slowly) at the end of the Full wash/rinse/and softener cycle. And it never properly spins the wet clothes to remove excess dirty water. This process takes 3 times as long as before, and the clothes never come out totally clean. A simple load can take all day to complete! They are ready to Dump the unit in the ocean! Does anyone know if there is any kind of class action or formal legal group that is trying to get LG to make customers whole?

Every load takes forever. Machine always says it is unbalanced and it is not. Just tossed my comforter out the door soaked. Tired of fixing it in the washer for the past 4 hours. Next to go out the door is the washer.

This refrigerator is Spacious, good brand, trusted, durable, sturdy, convenient, reliable, trendy, long lasting, good looking, easy to clean, minimal repairs needed, affordable. Bought used, it had met my expectations when I first purchased but now I am needing to expand and have a bigger fridge. I would like to get one that has an ice maker and water purifier, I would buy a more updated model.

I bought an LG double oven, free standing gas range about 18 months ago and recently the lower oven has begun popping loudly every time it heats or cools. The entire time its baking its constantly popping. Its loud and annoying! I would think that with a price tag of $1700 it would be made better. Its hard to imagine Im going to have to deal with that loud popping noise for the next decade or 2.

LG washer bleach dispenser has rusted through and is getting rust on clothes. Bought at Nebraska Furniture Mart in Omaha - they will not help. Bought extended warranty - they say rust is excluded. Called manufacturer - they hung up on me twice!!!

Approximately 2 years ago, I purchased an LG front loader washing machine from PC Richards in NYC. I called LG one year later complaining of a moldy smell in my machine and on my clothing. They told me to do weekly maintenance and keep the door open. I have NEVER heard of such a thing and believe that a customer MUST be told about this prior to purchasing the machine. I did as LG told me because as a working mother, it was easier to just do it than to call and complain again. I was so angry after I spoke with them and listened to the uh huh, uh huh bad attitude. Last week my 7-year old son, walking from his bedroom into mine, walked into the door in the middle of the night (my son cut his leg). I am furious! I called LG to tell them I want a different machine or my money back. Nothing! This is something that must be told to customers prior to purchasing the machine, not after.

The washer will not spin out. It constantly REFILLS with washer and repeats the wash. It is a hellish way to do laundry. Dryer is okay but it is running triple the normal time due to the clothes being WET. I will not stop until I get a replacement. Have called LG - they barely speak English. I will now deal with PC Richards as they get my check each month!!! This machine has cost me money in wages, water bills and gas. If anyone has additional resources, please post a comment so we can all join together.

Purchase our LG dryer a few months ago-It has a sensor that won’t let dryer dry at any setting, VERY POOR DESIGN- the lint trap is the main reason for the sensor stopping the dryer from drying—DONT PURCHASE ANY LG DRYER.

We have owned our LG front-loader for around 6 years and it started having problems in the last six months. The problem is that the machine fills up with water about 3 to 4 hours after use.

December 2008 we bought the pair of LG front load washer/dryer model of washer WM1333HW at Corbeil Electro. Weve made several complaints to LG about the problems with both machines in summer 2013. They send the Oxebo service company to repair both. For the washer they had to come 3 times, drain was not fixed properly and machine was doing awful lots of noise. They did came to fix the drain (after it had ruined my wood floor, without no compensation) but they never fixed the noise, they said it was normal even though it wasnt doing so much noise before.During the autumn 2014, the noise was getting more and more intense and was literally eating and ripping the clothes (the babys clothes were disappearing or getting ripped and the leftovers were found through the drain at each wash). I then did another service call on February 24, 2015 to LG, they said I would have to pay a fix price for each problem (about 200$ per problem for the noise, the eating of clothes and the drain). I decide to do nothing thinking it was too expensive.In April 2015, now the washer is no longer working, pieces were coming out of the drain, I called LG service again, but this time they said they wouldnt repair the machine at a fixed price. I had to call Oxebo service company myself and pay for time and material. When I asked why they wouldnt do the repair because I called a month before, they said the rules have been changed for this machine. I asked what this meant and the lady answered that for this serial number they wouldnt do the repair... I then asked to speak with a manager and the lady said he would call back in 48 hours, but after 2 weeks he never did.My thinking is that they know the washer had a problem to begin with, the company that repaired it did not repaired properly and the machine is broken and no one at LG wants to take responsibility for it. I dont mind paying for the repair, but they should at least offer to repair it since they know it wasnt repair properly a year ago.

Im so glad to have found this. Thought I was crazy. Our LG frontload washer smells terrible and weve had service calls out 3 times for what looks like pen marks all over our white clothes. Its not a pen. The first time they said it was a drum shooting oil onto our clothes; nice. They replaced the drum. The second time, service didnt show up. The third time they said it was because the washers accumulate black slime that is accumulating throughout the internal parts of the washer and will randomly shoot out the black ink appearing lines. Do not ever purchase an LG. They make a good TV, but not washers or kitchen appliances. They also do not have service centers anywhere in our area (maybe our country?).

Updated on 05/30/2020: As I stated in previous review this dishwasher has a manufacturing problem and LG refuses to do anything because it been too long!! It was made without railing on the bottom and thats why the basket keeps falling inside the machine. To refresh, they sent me about a year ago 2 new baskets, which of course didnt help. I dont know anything about machinery so I wasnt aware of the problem. A very nice problem resolver named Sean called and took pictures and told me what the problem was in the manufacturing and that he would resolve my problem and would be calling me in 1 HOUR. Well, its been 5 days and NO CALL!! Each time I have called customer service for an update they get snooty with me and keep giving me the run around. I WILL NOT be purchasing anymore LG products they do not stand by their products. For Sean who said he would help go to hell!!Original Review: LG makes an excellent washer with the exception of my lower basket. From day one Ive had a problem with it and LG sent me another one and it lasted less than 1 year. The bottom basket falls off the runner constantly and I am a senior that would prefer not to have to lift the entire basket filled with dishes to try to push it backside the washer. The model # is LDT9965BD and I bought it a Best Buy and Best Buy refused to help me. So Ive had this washer for 3 years and everyday the same problem. If I could buy another dishwasher I would. Also the things on the top and bottom move and I have to keep adjusting them and the utensil holder is a problem as it breaks apart and now is permanently broken. I could live with the others things. Its the bottom basket running off the rails everyday that is challenging. LG will not resolve this issue so I live with this aggravation on a daily basis.

The French Door refrigerator, model #LFX25961, purchased 5 years ago, is a total piece of inferior quality plastic! All the interior shelving and drawers are crumbling in little pieces. I called LG and the replacement parts are no longer available. (No wonder, they fell apart too!) What does a consumer do?

We purchased all LG products and all of them have not lived up to our standards. The biggest problem is the knobs on the gas stove. The knobs should be ruled as DEFECTIVE and DANGEROUS. In my career I travel quite a bit and even though I have adult kids at home sometimes they do not notice when the gas is on because of the broken knobs. The white plastic on the insides have cracked causing the knobs to just turn but not completely turning the stove off. I have contacted LG and I too have been told to purchase new knobs, however you can purchase the knobs but the problem is still not fixed. I noticed that the new LG stoves have knobs that are very steady. Why not just replace the old knobs with the newer model knobs. I pray that before anything happens like gas explosions, gas leaks etc., they would ruled out that the knobs are defective and update all the former customers with the new knobs. A couple of thousand dollars is better than a couple of million for major lawsuits.

Purchased counter-depth fridge in 9/2016. Compressor failed 10/2018. Repaired under warranty. Fridge failed again in 9/2019. Waited 10 days for certified repairman. Fridge failed again in 3 days. Waiting for LG to settle with us. Last heard from them 17 October.

We purchased an LG refrigerator 2 and a half years ago. It has stopped working. The refrigerator is not cold and the freezer does not freeze. LG has cancelled or failed to show up for 2 scheduled visits. We have now been without a refrigerator for over 20 days. LG representatives are now saying it will take them 7 to 10 days to review our documentation (receipt of purchase). We have called customer support at least 6 times and they lack integrity and empathy. How would one of them feel if they were in our shoes for 20 plus days?

I just remodeled my home. They started in November, and I got to the kitchen part of it in December, and I had to go and get a new refrigerator, stove, and a microwave, so I just bought the bundle. I was gonna go with Samsung, and the lady that was at Home Depot said that LG is better and that she could give me a deal on it. I just bought the bundle of refrigerator, microwave and oven. I havent had a problem with the microwave or oven, but the refrigerator is disappointing. It was the freezer part of the refrigerator that I have a problem with. At first, I picked out one that didnt have the icemaker, and it was sold out by the time I got back to purchase it. And so, the lady set me up with the refrigerator I have now.They put it in in December, and I started having trouble and noticed some things were going on in February. Then in May, it was really not freezing the bottom half, but I like the freezer part of it. My old refrigerator had the freezer on top, and I like the bottom freezer, but it just doesnt work. I do like the icemaker feature and when it was making ice. I also like the water part of it, and then the freezer thats in the bottom. Its a nice refrigerator. It was kinda top of the line, and then the lady gave me a little bit of a discount on it, so we have then paid for it.There was a technician out here who was checking it out. LG sent him out, and they figured out it was the temperature gauge, but he said in 2020 they are coming out with the new coolant for the refrigerator. So, I dont know if that would make a difference, but it isnt gonna help me because the reason they couldnt replace that is that they said they didnt have technicians to do it, so it might be something new. Also, I just got an email from Mat, and he said theyre still figuring out whether theyre give me the refund or a replacement. I know I took a little time. I didnt know how to take pictures of my papers and download them to him. I figured that out, and I finally got it to him yesterday. He replied back that he gave it to his boss, and theyre still looking it over.

Surprise, I too have a loud thumping dryer drum & visible crack in the drum seal. I called LG. Initially, the representative said, Oh, this is a known problem and there is a recall. Called back with the serial # and surprise, the known recall now requires a receipt, which I dont have 7 or so years later, and LG insists its required to make the recall fix. Is that legal? Do recalls require a receipt. This is the second LG product that has gone bad on me at my expense and NO more. LG is not a good life and I would not opt for their products ever again because as other commenters below stated, their customer service is bad. I plan to call the MA consumer products division tomorrow to confirm if a receipt is necessary for a recall, assuming there is a recall on the product as the first CS agent told me this morning. LGs products are NOT worth the hassle they put their customer through....

LG -LBN20511WW REFRIGERATOR - Purchased 4.75 years ago... All interior plastic parts have degraded over the last 3 years, leaving all bins, rails, shelving broken or breaking! Even go so far as the lining in the fridge disintegrating with insulation exposed! No warranty coverage, fresh food spoils after a few days! Totally disgusted... the furniture retailer where it was purchased refused to do anything, warranty provider refused to help and all communications with LG have gone unanswered! STAY AWAY FROM THIS BRAND!

French door with water and ice distributor, bottom freezer, refrigerator LFX28968ST, barely 3 years old (still have one more payment), non-functional. Thursday, We noticed water spillage on floor in the morning but just assumed kids dropped ice and didnt clean up. In the evening we noticed nothing was cold and everything in freezer was defrosted and warm. Called LG, troubleshooted a few things, nothing. Even the SMART diagnostic could not be processed. We paid the flat rate for a service call.Friday morning, LG technician came, verified and said there was nothing to be done, non-repairable. Filled out the paperwork, took pics, scanned the bill of sale, sent to LG office and told us LG will replace and in that 72 hours should have a response. Weekend without fridge - good thing it was cool outside. Waited until Wednesday, no response. Call back LG customer service (located in Philippines). They have receive request but are still processing. Normally takes 7-10 business days, but since this is urgent, 3-5 business days.Well today, is 5th business day. I called back, they responded that it is still being processed, calculating the pro-rated amount, and someone will call us mid-next week. I ask to speak to someone in the department who is better able to help, but they do not transfer to whatever dept that would be, nor will they transfer to supervisor. I have a family to feed, and my home business involves cooking. I have lost the contents of my fridge and even though the temperature outside is cool, it dips below freezing at night and there are scavenging animals. Does anyone know a mailing address for LG so I could send them a legal letter? Customer support is really not helpful. I recommend not buying LG! This was the first and will be the last!

Save yourself a lot of problems and do not buy this machine! I purchased a Top Loader LG washing machine from Best Buy and Im very upset that I did. Ive had nothing but problems with machine stopping because clothes are uneven. It has taken me hours to do one load. The service guy told me after four visit that nothing was wrong with the machine. I will have to put more clothes in the washer! It was a medium size load! Best Buy should have told me it will not do small/medium size loads and LG or any other company should not sell a machine that only does large loads without telling the consumer. Im now stuck with this machine. I absolutely hate, hate this machine!

Purchase a French door refrigerator a year ago. 11 months in I called concerning loud noise. I was given a email to figure out how I can fix it. They never sent no one out. Needless to say refrigerator still continue to make noise after I tried to do what video suggest. A month later noise continues caked back, and I was quickly reminded that my warranty had expire. I explain the issue never was fix, before warranty expired. Was able to speak with supervisor and was told to verify proof of purchase and she would take care of it. Its been a week and no called. Now this morning the refrigerator has stop working all together and still making noise with errors displaying on door. Notified and they did not want to help. Someone suppose to call me back in 30 mins. Its been an hour no call. Food is defrosting as we play waiting game. I am so disappointed. Nice refrigerator, but only good for 11 months with no help of getting it fix.

I purchased an LG refrigerator about 3 years ago. It stopped cooling a couple of months ago. I called for service and was told I had to use a specific company to service the refrigerator because it is under warranty. It takes 2 weeks to get a technician to come out just to look at it. Parts must then be ordered & it then takes another 2 weeks to get the tech back out to fix the refrigerator. I was told the 1st time it was the compressor. That part was replaced. It stopped cooling again within 1 month. Same tech comes out again, 2 weeks after my service call.Tech orders a part for everything that cools the refrigerator. Parts come in within days of ordering but my entire family has to wait another 2 weeks for tech to come out. This is a new guy. He does not use all the parts which were ordered and replaces something totally different than what the previous tech says is wrong. It has been 24 hours and the refrigerator is still not cooling. When I call, I am told it will take 2 weeks to get a tech back out. In the meantime, I am not able to purchase groceries as I have no place to put them. We are living out of 2 ice chests and spending a fortune having to buy ice daily. This has gone on for 3 months. LG needs to be sued.

I own an LG washing machine. It is 8 years old. We have had trouble with the gasket on the machine with the moldy smell. Now after 8 years the machine is totally broken. The repairman that they sent said it needs to get orally refurbished. He recommended we do not spend the money as it is not worth it. They charged us 300 on my card before they came and now I am cancelling. They are charging me for a service call. The man was here Literally 5 minutes. Did nothing. I am totally disgusted with their product and customer service.

Purchased stove (LRG30357ST) from an appliance outlet in 2009 & had no problems other than fake chrome on over priced knobs crinkling from heat, until this year, 2014, when bottle fell from counter & bounced up on to the outer glass of door, shattering the glass. Thought it could be a DIY fix & purchased the tempered glass from **. Glass turned out to be too long for project. After much frustration, I came to the conclusion that because the glass was originally glued to the inside of door (with brackets to support weight of glass) that it is impossible to get JUST the glass. I have to purchase a new door, while throwing away or recycling a perfectly good door (minus glass) to the tune of 335.00. I mean, come on LG, some of us do have some smarts. And since its out of warranty I wont be getting any recompense from them & hate to use homeowners insurance (deductible is higher than door). So, am frustrated by NOT being able to get JUST the glass. They probably ran out of such parts at the Mexico plant where it was manufactured. And the person at the LG 800 number. Well shes a piece of work. Has a job, has a script & doesnt care because LG doesnt care either!

Water dispenser has scratches from usage after less than 12 months of purchase. (Am very cautious when using & cleaning.) Advised not under warranty, due to wear & tear?? Purchasing an expensive fridge One would expect the component to be fit for its purpose. Dispenser has failed to meet requirement as has LG.

We purchased an LG French door fridge in September 2014. The fridge has broken over 6 times since then. Fridge freezing, freezer not working, total shut down, you name it it broke. The computer board went 2 or 3 times, partly due to bad repair and wrongly installed. The compressor then went. Through all of this we lost hundreds of dollars of food and the fridge leaked and ruined our kitchen cupboards. Calling LG is the worst customer service. They provide the run around and takes days/weeks to respond and constant followup is required. They constantly say they are reviewing our case, but then come back and it is up to us to call back in and book something else. We are on the 6th time the fridge broke down, 9 days no fridge and numerous calls to LG. Avoid LG fridges!!!

DLEX3470W - Steam Fresh stopped working. Called LG - this unit less than two years old. They say no warranty. Called repair service tech. Showed me voltage going from ecb to heater when power switch on, dryer turned off, and panel breaker on, to steam heater and steam heater burnt open. So ecb and heater bad. Major safety issue. Unit off and power going to heater from ecb when off - fire hazard. Cost of repair $461.57. Dryer cost $900.00 hum. Dryer is unsafe. Also serviceman trying to get part price while here got no help from LG. There are no safety circuits to protect unit from failures like I had. Board fails, burns out more devices. Cost of ownership in a little over a year $1500.00, plus not a good value.

I got a floor model LG LSC27925ST. Great deal but it broke in 5 days. They exchanged it. I was happy for 1 month. The compressor broke and it took almost a month right before Thanksgiving. But it was a aftermarket part, I guess okay. One month later, the heater coil broke. I dont trust my refrigerator. They approved the 150 food loss and they took it back. I wish I never bought LG. I will never buy it again. I hope this help someone.

I purchased TWO LG front loader washing machines from Home Depot for my own use. From day one the clothes never came out clean. Because I had bought two I assumed that this issue was with my plumbing and had the plumber back in several times. Each time he assured me that there was no issue with the plumbing. I finally called my extended warranty company to come and take a look at the machines. The technician simply shook his head and said that he understands my frustration as he owns the same machine. There is simply no sufficient water in these high efficiency front loaders to wash laundry! They are marketed as giving a superior wash yet DO NOT WASH THE CLOTHES AT ALL! Try washing a load of laundry in the sink and adding just one jug of water! I am still hopeful that LG will stand behind its product and replace these machines, as I currently have two very nice looking ORNAMENTS in my home.

Their products look good to begin with but when you have a problem they are masters at kicking the can down the road and not helping. Their customer service reps write things in their reports that are not truthful (to cover themselves) and they continually claim that the fading of the black on the glass top electric range is purely cosmetic. BUT we choose items based on being aesthetically pleasing. I bought all 6 LG appliances - but after this frustrating 6 month long attempts I will never purchase any of their products again. I am frustrated and disappointed and angry.

We bought a one year old LG Trom stainless steel washer from a co-worker of my spouse when we moved into our new house. I was not crazy about a front loader but loved the price and the fact he would deliver it. To its credit, it spent the next 2 1/2 years washing up here, including the cast offs of 4-5 bassets hounds, which we foster for the rescue. We got an error code OE on a regular basis and cleaned out the two filters and it came back on. It made our clothes and laundry room smell and always leaked a small amount out on the floor. Finally, it would not clear the OE code although I could run it through the cycles manually.When I checked on getting it repaired, the eye opening started. The first appliance store I called stated that something should be done about these being imported into the country. He virtually recoiled when I told him what I had. And only person in my area (southern Houston, not exactly the boonies) worked on these and could get parts. Okay, I called him. $75.00 service call when we can get to you, and it cant be applied towards the repair. Then I researched online and found out that it would most likely cost 200-400 dollars to fix it with even small things wrong.Okay....maybe I just will buy something else, like the top loading white Kenmore I have spent the last 50 years washing in. I checked around with two used dealers and again, they didnt fix LGs, would not carry them, and didnt want one. The used Kenmore is downstairs merrily washing away in 30 minutes time when the LG took an hour for most anything. Also, I could soak or dye anything in it. It left here with the junk dealer...Good Riddance!

If I could give less than one star I would, @years I have had this Machine LG - 5.0 Cu. Ft. 12-Cycle Top-Loading Washer and it has been broken more than it has worked. Door Breaks, Control board breaks, Control board breaks again. Now the Main Computer Board is broken! Still selling this POS and Parts No Longer Available! ALL LG Products Suck! Cheap China Crap designed to Break!

I purchased my LG Washer and Dryer this past winter. Love it, cant say enough. Easy to use. Handles big loads like towels and sheets beautifully. Another feature I really find helpful is the whites setting. Works wonders on stains. I dont know why I waited so long to buy a new set of appliances when this is such a gem.

I was very disappointed to find that my fridge what was just finished repair on 6/1 broke down again. However, the LG agents and repair technician made it easier for the follow up repair, during which he found out that there was a Freon leak. Hope it does not break anymore, but I appreciated the agents and technician.

Who is at blame, in customers being led to believe that LG makes wonderful washing machines? I agree that we all need to bring about a class action lawsuit against them. I purchased my set of washer and dryer model WM2501H on black Friday of 2010. One month later, the repair man came out and replaced the main board. Everything is fine, until the load tries to balance. This can take 45 minutes and maybe more. You are supposed to be able to do large loads. I try 2 blankets, 1 pair of pants, 2 towels and a pair of underwear. The repair people said you should mix loads, so I did. This is not always possible for the two of us. After waiting 45 minutes, my husband stopped the machine and took out one blanket and it still took 10 minutes to balance. The repair people dont tell you how your machine will age much faster by wasting all this energy and wear and tear on the machine. So much for a lower electric bill. I will never buy anything made by LG again.

We purchased this fridge about 4 years ago. From the start it had a manufacturing defect on the water hose that supplies water for drinking. It would drip down the front of the fridge after you got water out of it. They came out and replaced the whole door, but would not replace the stainless steel lever that had gotten stained from their defect. Then it started to give us ice with what looked like dandruff, I have not been the 1st person to complain about this. All it needs is a new ice tray but have to buy the whole assembly. The door since day one has had moisture collecting on it, bad door seals I am suspecting. You close the left door and the right one pops open. This thing is a piece of garbage, and I got the same dont care attitude with their customer service as others have noted on here. We also have an above stove microwave, 2 went out right out of warranty, not even a month past. LG means life is good for them, cause by time you find out you bought a piece of crap it is too late. I also wish I could post a picture of what the ice tray looks like, it grew some yellow hard something or other on it. Very gross to say the least. It seems to me all they care about is making a sale, but not taking care of the customer after purchase. I will never ever ever ever buy LG again.

I had an awesome experience with LG customer service! My Washer WM0642HW that I bought 7 years ago started with a big noise and doesnt spin. I called to LG Cust. Serv. and then they sent a LG technician to check my washer and he found the problem. The rotor was damaged and due to the Motor was under 10 years warranty this professional guy replace the part and I dont pay nothing! The service was on time and very professional. I have a lot of LG products - VCR, DVD, TVs, washer and dryer too. Dont complains! I love LG Products.

My refrigerator leaks and the shelve are broken, plus ice maker gets clogged!! I already paid to repair and its doing the same thing less than a year later!! This is pretty disappointing since I paid over 1500.00 for this refrigerator. Im very disappointed!!

We have had nothing but problems with our LG front loader. Any efficiency savings were eaten up in repairs and having to wash on super duty just to get stuff cleaned. The odor problem is the absolute worst. I just pulled out the detergent area and it was absolutely caked with black mold. It was the worst on the areas where the water is dispensed through. This means that no solutions of solvents would ever get to that source because its before the detergent area entry. We use the special detergents and they take care of he smell for only a few days. Who wants to spend all that time and money maintaining a washing machine. It is supposed to help us simplify our lives. I also had to drain it many times manually to remove the small items that get into and clog the drainage system. How does that possibly happen? That is a seriously flawed design problem. I have read many of the other complaints and they are all the same. At what point can we file a class action lawsuit against this company which has a very poor quality product?

The washer is leaking out of the back. There is evidently a flap that is faulty. The service call is $90.00 plus parts. My son bought the same washer and is having the duplicate problem. It seems that the company should recall the leaking flap on all the washers with this problem. The service people who do not like working on LG are saying that it is difficult to get the parts and the machines are troublesome to repair.

Love the fridge, so far it has served us with big spaces. The biggest (only) problem is the icemaker and water dispenser. It doesnt make enough ice and the water dispenser is slow that it takes 5 min or more to fill a glass. Improvements need to be made on this.