Purchased an LG Dishwasher Model LDF7551ST in July 2012 (serial number 205KWMK0D259). Purchased at Home Depot, that also installed it. After about 2 years the machine stopped working, with a OE error, e.g. it would not drain. The technician came and found a pumpkin seed in the drainage pump. Fixed it. After few months it did it again. LG repair service came again and replaced the drainage pump.A month later we noticed that the hardwood floor got swollen and higher. We checked the dishwasher and we noticed that water was leaking from the pump below the dishwasher. He found that a rubber hose was split where it goes in front of sump pump. He was unable to fix the dishwasher since the hardwood floor was swollen and was blocking the dishwasher. Eventually they replaced the sump pump assembly. They paid the damage to the hardwood floor. Now it does it again. It is an infinite loop. They would not do anything else. Bad product, bad company. Beware!

We purchased our LG electric range in 2016 for remodel. It worked great for approximately 3 years & then the heating would not work properly, I have to set the heating at 425 to reach 350 temperature. Of course at this point it is out of warranty. I’ve had a LG service repair man out to fix & he could not figure out what it could be. I paid for his service & it actually worked properly for about 2 weeks then back to low heat. I’ve never had any problems with ovens. We bought all new LG appliances in the black stainless & no problems with them but the electric range is a fail. Will never buy anything LG ever again.

We purchased a matching LG Tromm washer and dryer (front loading), approximately three years ago. For at least the past two years we have had a terrible time with clothes smelling sour and mildewy after being washed. Subsequent researched turned up countless complaints about this same problem. Weve tried many fixes some of which seemed to help a little, but the problem would always returned.The dryer unit started making a terrible thumping sound after about two years of use. I still do not know exactly why this is occurring. Some of what I read suggested it was the silicone wheels that get warped from the heat. Other posts indicate it is a problem with a crack in the barrel. My biggest issue at this point with the dryer is that it has never dried the clothes very well. I routinely have to run two or more cycles to get the clothes dry, especially things like jeans and towels. In addition, this morning I noticed that the dryer actually stops before the end of the cycle. I had it set for 1:43 Anti-bacterial setting (ironically to help with the smell from the washer), but the dryer cut off after only 30 minutes.Considering how much we paid for these items, it is very upsetting and frustrating. I have not contacted LG, in part because so many have done so to no avail and I dont have time to waste on such useless attempts.

We bought a new LG side-by-side refrigerator less than 4 years ago. The unit has stopped cooling and the LG warranty repair is going to cost me at least $325. I will never buy another LG product or recommend one.

For a long time we had a Maytag dryer and loved it but when it finally died we decided to get an LG dryer to match our LG washer which we have had no issues with. We purchased the dryer from Home Depot and since it was brand new it has melted MANY items, mostly coats and blankets. I have wasted tons of money replacing damaged items and and scared it will result in a fire. At first I just thought it was because the dryer was fancier than I was used to and I needed to learn how to used its technology but after learning the ins and outs it has continued to happen time and time again. Now I just air dry a lot of items to avoid them burning and melting which is a huge pain. It even has melted several infant Muslin blankets which is not what I would consider a material sensitive to heat. I’ve honestly just been avoiding contacting customer service knowing it will just be a hassle but I am beyond frustrated and after looking up see there is a class action lawsuit for LG dryers catching fire so I plan to contact them ASAP to get resolution. In the future I will go back to my tried and true Maytag.

Top of the line LG purchased in Spring 2018. Was expensive. Control panel uses touchpads on hard plastic service which also serves as the door handle. We bought a 2 year extended warranty. The new vertical cracks cover the control touch pads, and will eventually render the dishwasher inoperative. Of course, it is considered normal wear and tear, and not covered by warranty. But, for $240 plus $250 flat rate service charge, I can get it replaced. How long before it cracks again? What a piece of junk. Do not ever buy a dishwasher that has flimsy handles which house the controls....

I bought a LG instabile refrigerator and got it in August. The ice maker and water dispenser no longer works. Did the test option but it did not work. Called LG and was on hold for over 7 minutes and finally gave up. I have to try and call again tomorrow. I am very disappointed with the product and the customer service.

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we havent had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

COMPRESSOR FAIL - MANUFACTURING DEFECT. I bought an overpriced LG refrigerator ($2500) in June, 2017 at Home Depot. It was broken by JULY 2019. Tough luck for me with no income and late stage cancer...it broke two weeks after the two year warranty expired. The part might be replaced by LG, but I am stuck with the cost and trouble of trying to find a knowledgeable technician. In my area (Raleigh) NO technician familiar with LG will work on them anymore because of these manufacturer defects! The LG rep set up an appointment with a technician - I had to wait over a week, AND they failed to show. I want to join the lawsuit. I get $12/week food stamps and lost all my carefully preserved and frozen food. There is NO WAY I can afford to pay a service tech for this and expected failures of other parts in the future. Watch LG’s “canned” response. They will do nothing.

If you remember pinball machines... I only need to say TILT... there are terrible load balance issues. The machine bangs and moves about. Ill add that the dryer is no better... It is LOUD! So very disappointed...

In my opinion, LG is a brand that incline as far as technology. I trust them to use the most up to date equipment when putting their products together. But in my opinion the initial cost of the refrigerator was a bit pricey. Over 700 dollars was a bit out of my price range for what came with the product. There was no ice machine. And the space made for the freezer was considerably small for the price. To me it should have at least came with a ice maker. Even though a bit pricey, I am overall satisfied with my purchase. My last refrigerator was a complete joy. It worked extremely well and never gave me any electrical issues. All food stored were kept at the proper temperature and never spoiled. I would definitely recommend.

I cant find my receipt so Im not sure exactly how long we have owned our LG Tromm washer and dryer. (Im going to guess about 9 years) The washer has practically give us issues the entire time we have owned it. From smelling moldy to not draining. I will NEVER own another LG washer again! Much less a front loading washer.

Purchased my LG French door refrigerator in 2015. After the first year of owning it, the water lines froze up completely and started freezing the inside of my refrigerator. Service tech sent out to fix. Cost was more than what it should have been to fix a refrigerator that was just a year old. Then year 2 another service call and money spent out of my pocket to fix just to turn around and call them 7 months later. After more money was thrown into the refrigerator it was fixed only for a short time. In 2018, had another service tech come out and he could not tell me what the issue was. Call again, another service tech came out and we were told it was fixed. 2 weeks later I called again because the fridge had stopped Cooling yet again and again we lost most of the food inside. This time we were sent parts and the Tech that came out said it would cost over $1,000 for labor and we didnt have the parts that we truly needed. The service technician somehow broke the back panel of the refrigerator also. This was in July of 2018. The tech left the refrigerator taking apart and in pieces. Over a year later 2 October 2019, the appliance still sits in my house with the parts out of it and I have a non-working refrigerator. I purchased a small used refrigerator to get by until I was financially able to purchase another refrigerator. In 2015, we suffered a house fire which was a total loss so when I redone my kitchen I read reviews and thought I was making an informed purchase. Was I ever wrong!! My LG refrigerator isnt worth a dime and my LG dishwasher has had several issues in which Ive not even bothered to try to get fixed. I have just dealt with these issues myself also I have a LG washer and dryer. Luckily I havent had issues with it yet but I wouldnt be surprised if and when it does happen. With a name brand such as LG you would think they would do more for the customer. I finally spoke with LG again September of 2019, as I had heard they were covering certain aspects of French door refrigerators being fixed in the hopes of getting back my $2,500 refrigerator but still nothing has been done. I would steer clear of LG appliances in general. But more importantly I would make sure I stayed away from any LG refrigerators as they do not stand behind their product. This was the first time I had purchased so many appliances at once and lesson learned the hard way!

Purchased a WM2801HLA Direct Drive front load washer & matching gas dryer (new) in April of 2010. In the 7 years of ownership, the LG Washer has had 2 drain pump failures, 1 circuit control board failure, and a Spider Arm assembly failure (due to preventable corrosion). The 1st drain pump failed under extended 5-year warranty, as did the circuit control board. Everything else has failed on my dime and my time. The failed spider arm also took out the Balance Assembly Ring by tilting the tub, thus making contact with a fixed component and rubbing a hole in the liquid filled assembly ring - which drained the ring, rendering it noisy as a tank & useless.Our machine started making some warning sounds in the spring of 2017... Which I thought were the bearings. Being as the seal & bearings are a regular fail point, I ordered seals and bearings and pulled the machine apart. Turns out it was the Spider Arm assembly which had corroded to the point that only 1 of the 3 arms was still intact holding the drum to the support assembly. The bearing seal and bearings were still fine (although replacing the seal when you are in there is a MINIMUM to prevent future bearing failure).Just for good measure, the 2nd circuit board is now also behaving in a similar manner as the 1st one did on its way out (you cannot power up the machine without unplugging it - wait 30 seconds - and plugging it back in). This circuit board problem comes and goes, but it is not uncommon for the LG brand (do a YouTube search for LG washers failing to power up). The Spider Arm failure was due solely to using an unpainted aluminum part (spider arm), bolting it to a dissimilar metal (stainless steel drum) and exposing it to both electrolyte (soapy water, baking soda) and acids (vinegar, bleach, cleansing tablets, etc). Shiny piece of crap is how I would describe this LG washing machine. In the 15 years since Front Loaders became fashion statements, I am not aware of a single Front Load manufacturer that has corrected this spider arm fail point (its a guaranteed certainty it will fail with any sort of regular use) by either painting it in enamel, making it out of stainless steel, or abandoning the stainless steel tub for an enamel coated one. Its clear to me that this is a purpose-driven engineered failure of the washing machine. I was able to fix the machine myself (and new bearings/seals for good measure... As youre already in there) but most people cannot. Even so, it was $400 with bearings, seals, balance ring, spider arm, and enamel paint for the new spider arm to prevent corrosion thereof.When the spider arm fails, it is generally the death knell for the machine. To hire someone to fix is usually in the neighborhood of $800 (and several days to get parts/fix). Thats right around the price point of a new washer... And therein lies the motivation to junk a 6 to 8-year-old washer. Compare that to my 1996 Maytag Dependable care top load washer and gas dryer. 13 years of ZERO problems, and probably still going strong at my former house (left as part of the house sale). These front loaders could last just as long by making the terminal failures less frequent. I.E. Eliminate the Spider arm corrosion. Use higher grade bearings. Use a higher grade bearing seal. I will accept the circuit board failure, as its easy to replace. Although, there should be no need for that either if the circuits are rated for automotive use (high vibration).Ditto the drain pump failure (its downright delicate looking) but its $50 and I can change it rather quickly. Unfortunately, given that all the manufacturers are using price as the lowest common denominator, its unlikely that any single manufacturer will step up their game. If manufacturers build a better machine, theyll have to raise the price as turnover falls.A couple of takeaways Ive learned: Dont stack your washer/dryer - It makes them a nightmare to service (and these new machines demand servicing). Front load washers are crap. I believe you can eliminate the spider arm by going back to a top loader. Become handy - You need to be able to diagnose, disassemble, & repair these crappy products yourself to extend the life thereof.

We bought a brand new refrigerator from LG in 2013. No issues for 5 years. Around October 2018, the refrigerator stopped working and the refrigerator leaked water and damaged our floors. We called LG for repair and they said that the compressor is under warranty and we will need to only pay labor, which was around 350. So on October 31, 2018 the compressor was repaired and full service was done my a LG technician. The refrigerator again stopped working on Feb 23, 2019 with a compressor issue. LG gives a 90 day warranty on repairs. So I contacted LG and requested if they can waive any fees related to this repair as I was just 20 days over the 90 day warranty. I got a rude response from LG after multiple attempts to follow up. They essentially said: RULES ARE IMPORTANT THAN CUSTOMER SERVICE!!! I was shocked. It was bad enough that a replacement compressor broke and on top of this I had to face this from them. Anyways I got a licensed LG technician to come out and take a look at it.The scheduling of tech visit is another story. 2 different people called me from LG, one saying the tech will arrive on Friday evening and the other saying Saturday morning. The tech himself called and he said Friday evening. I didn’t know who to believe. Finally the guy showed up on a Friday. He looked at fridge, said it’s a bad compressor and said there is a lot of dust, so he cannot repair the fridge. Now am I supposed to open the back of the fridge and clean the compressor? Apparently that’s what this tech expected. He said clean it and then call me. I will not touch it unless someone cleans it.Please note that the same fridge was repaired by another LG tech some 100 days back. After this experience I said I had enough. I just got a used GE fridge. Some 12 days after, LG called to inquire the status. I told them I took their product to a dump, they said OK and were happy that they did not have to fix it. They didn’t even think once to apologize for this or give any compensation for the 2 times I lost weeks of grocery in a full refrigerator. LG sucks !! If you buy LG, life’s gone!!!

LG is by far the worst refrigerator you can buy. It failed in 4 years due to a badly designed linear compressor. LG didnt ship the correct parts. They outsource it all to A and E appliance who is also an incompetent company whos scheduling is so bad its been two weeks and I still dont have a working refrigerator. They dont care at all. I cant even express the hoops I have jumped through and hours of talking on the phone that I have had to endure. I was holding on out of principle but the refrigerator is now heading to the landfill. I cant waste my time anymore. Not only will I be actively discouraging anyone to purchase a LG refrigerator but also doing any form of business with the company.

Purchased an LG side by side refrigerator in October 2016 with an extended warranty. Last week 7/20/20 I noticed a warm freezer and warm refrigerator temp. I called LG to schedule a service call and was told August 4 was the next availability. Also was told that was the best they could do. I researched area authorized LG repair and found Sears appliance repair. When I called they had told me July 28 was their next available date. I called LG back to let them know, I was told that dispatch could not be changed even after I found the earliest available date from a factory authorized repair center. Sears told me that warranty would have to be submitted directly to LG by me after repair and bill was taken care of. Sears was great. They came earlier than expected, had the parts on the truck and all was fixed in a couple of hours. We paid the bill and contacted LG for warranty claim. Not only was my wife put on hold for hours when asking for a supervisor, but when a supervisor finally connected we were vehemently denied any warranty. The reasoning was that the company they dispatched did not do the repair. When I explained the situation I was told I should have received a repair work order authorization number by the dispatcher for Sears which I never received or was told about. I also suggested that I pay for labor and asked if LG would at least pay for parts (which I still have) and again was denied. Roughly $550 in parts, $450 in labor and it looks like I will be handling the full amount with no resolution. I do not understand why LG did not help better in this situation. I found that these linear compressors have a high failure rate, have multiple class action lawsuits working against LG and poor customer service help from the start to help me rectify this problem. I just do not understand.

This is the worst washing machine I have ever owned! A normal cycle is supposed to take 57 minutes. It routinely takes all day to wash one load of laundry due to constant error codes stating the machine is unbalanced. This happens no matter how small or large the load of laundry and no matter how carefully you load the machine. It does not get clothing clean. I have to hand wash all shirts before putting them into the machine, otherwise, deodorant builds up on the fabric under the arms. And the washer smells musty no matter how regularly you clean it. I will NEVER buy a washer like this again. I purchased this one because it was highly rated by Consumer Reports, but it has been terrible from the beginning!

Love my LG washer and dryer. The steam function on both has been a great way of taking care of wrinkles and freshness. The quick wash function is exactly that - super quick. I am pleased with how well it cleans all types of fabrics. My only criticism would be the sensor function on the dryer. It is the same complaint I have regarding all sensor type dryers though - they really don’t do a great job and you often come down to find the dryer off and the clothing still damp. The time dry function and personalized functions are very good though.

We are senior citizens who downsized from our house to a co-op. For our co-op we purchased all new appliances. Among the appliances is an LG electric induction range. We moved into our co-op on September 22nd. The range has not operated correctly with one of the cooktops not operating at all and the oven door constantly looking and requiring reprograming. The range was purchased from Lowes and it was recommended that we purchase the extended warranty which I am glad we did. According to the serial number the range was manufactured April 2020. Upon contacting LG it was arranged for a technician to come to our co-op and check out the range. The technician concluded that the cooktop is defective and requires replacement. The lockout required reprograming. The technician was unable to tell us when the cooktop would be available for replacement. We will give LG a week and if not resolved will consider returning the range. Should this not be available for us to return the range if necessary we will institute legal proceedings. It would be to LGs advantage to better checking out their products before releasing them for sale. We are completely discussed and would not recommend LG. We also purchased an LG refrigerator and dishwasher and pray that we have no problems with them.

My fridge stopped cooling three years after my purchase which is a little disappointing. I feel three years is not a long time. In addition all my food spoiled because of it! However every person I talked to was helpful, friendly, and compassionate. Still waiting on my food reimbursement & no one called me back to extended my warranty... Without a warranty this would have been more expensive so make sure you get the warranty.

I purchased an LG washing machine in Oct. 2007 at Best Buy. The washing machine rubber seal showed signs of mold within the first 6 months. I was told to keep the door open, but with animals and children here, this is impossible to do. The smell of mold is not pleasant. In 2010, I began to have electronic issues with the machine flashing the code le. I had 3 service calls for this problem (August, September, and December of 2010). The service tech would check the machine and circuit board for each call. This cost me $68.50 per visit. The same electronic issue code, le, began again in 2011. I have had 2 service calls (March and December). The same fix it job checked the circuit board. Again, the cost was $68.50 per visit. Now, in 2012, I have had 2 more service calls (February and March) for the same electronic issue, which cost me $68.50 and $119.00 respectively, for labor fees, to have the service tech do a full load of laundry! I was told that I needed to put heavier loads of laundry? After the tech left, I did a heavy load of laundry, and the machine again flashed the same electronic code, le! I have another service call tomorrow. They will now replace the circuit board (for around $300.00), but they told me that it might be another problem, like the motor. The total cost is around $461.50. LG does not produce good products. My advice to anyone looking at this brand is the old saying, buyers, beware!”. Shop for another brand!

My refrigerator is 5 years old (LFX28978ST/02). Purchased with every appliance as we were moving into a new home. Already went through one issue shortly after purchasing the fridge with the ice maker. They made it right, but the LG certified technicians had to come back multiple times because they really didnt know what they were doing. Now the latest adventure. Compressor went about a month and a half ago. Turns out the compressor has a 10 year warranty. Great, right? Not so much. Getting this problem resolved has been an absolute nightmare. After doing what they wanted me to (having a repairman come out), I found out labor was not included on the compressor. Fine. I found a very reputable company to inspect and agree to do the repair. Unfortunately, its a half a days work so talking $300-$400 just for labor. Decided to have it fixed rather than buy a new fridge.1st call - said I would have a response in 24 hours. 2nd call - said no, timing to hear something back is 24-48 hours. 3rd call - said no, timing is 3 days. 4th call - said no, timing is 3-5 days. I verified if the 5th day was guaranteed (in this case Friday). 5th call - said no, the day I called didnt count so need to wait until Monday. 6th call - show they called my repairman the day I called. (This would prove to be a trend-lies). 7th call - they called and left a VM to my repairman but left a wrong number to call back. Called back to get the number myself. They didnt have the number. They called my repairman (I dont know why - the customer service rep had no info for us) and he told them the same thing. Put in a request on his computer for service center to call my repairman back. 8th call - said they showed they sent out an e-mail with the info to my repairman (they did not).9th call - my repair man was on vacation so could not confirm anything until he returned. Heard nothing. Supposedly putting in their system to call him again. Nothing. 10th call - immediately asked for a supervisor. Transferred me to someone in the states (Huntsville, AL). She told me the other calls go to the Philippines and that the computer showed someone calling him the day I lodged the complaint (lie). Also told me my previous Confirmation/ID# (or whatever they call it) had been closed. Great! She opened a new number. This was Thursday the 17th. Told me my repairman would hear something in 5 business days and there was no way to expedite because there were so many people in front of me. Thursday should count as day one since I called in the morning. Nothing.11th call - Called back on Friday the 25th. Asked for a supervisor. This time did not get transferred to the states.I assume still the Philippines. Told me the computer showed they called my repair man the day I called the last supervisor. (At this point, I feel like they do this in their system in case they get sued so they can say... Look, we called him. He didnt answer. All lies) Promised someone would call my repair man in 30 minutes and an e-mail would follow. Nothing. 12th call - Called Monday the 28th (today). Again asked for a supervisor. Again, Philippines. Joe promised he would have my issue resolved and would not leave until it was. After missing 41 minutes of work, hung up on me. I guess the moral is, dont buy an LG anything! My stoves electronics are also starting to fail as well. They want you to give in so they dont have to ship a compressor that will probably fail again anyway, but Im not giving up. Back to the phone...

LG Electronics 5.2 cu. ft. Large Capacity Front Load Washer. We purchased this washer and dryer mid November and as of 2 and a half months later, the washer is leaking from the bottom and has damaged the trim and surrounding walls. Couldnt be more disappointed.

Updated on 04/16/2020: As follow up, after I posted a complaint about my microwave, LG posted a reply on ConsumerAffairs which implied that they would look into our complaint. Wrong! We received a call today 4-16-2020 from the next level supervisor who said you received bad information from our customer service rep but we still cannot honor our warranty. This was the second LG microwave we had purchased, and the second to fail. This last one after about 4 months. One of the last LG reps we spoke to said there was no problem with our reimbursement paperwork and the warranty reimbursement check would be sent right out. Wrong again! This last supervisor told us that his company gave us bad information on how to file a claim and too bad for us that they made the mistake and now we are out the cost for another LG microwave. Just beware, if you do have issues with your appliance that is under warranty, LG may not honor their warranty even after admitting they were at fault.Original Review: We purchased a LG microwave to replace the LG microwave that stopped working after 2 years. After 4 months the new LG stopped working. It was under LG warranty so we called and submitted the warranty reimbursement form. After not hearing back for over a week, we called and they advised us that they needed the serial number from the unit cut in half. We submitted both the form and the serial number. After not hearing back again we called and they told us to submit the cut serial number tag on the actual submission form, so we did that and send it back in. After not hearing for two to three weeks we called again and we were told we also needed the manufacturer tag cut in half and submitted on the form. At that point being over two months of dealing with LG, we had already disposed of the unit. We told the rep and he advised no problem they would be sending the reimbursement check to us.After another week and a half we called in again and we were told without the cut manufacturer tag on the form we would not be reimbursed. We explained that the last rep said there was no issue with this and explained the entire situation again. We called again to be disconnected and called again to be told there would be no reimbursement without the manufacturer tag. After much discussion we asked the rep to send our request to a supervisor. She said it would be another week before a supervisor could look at our request.Bottom line buy a better brand microwave unless you want to continue to replace them and have LG give you misinformation to file a claim under warranty. Had I known their service was this poor I would have never bought any LG appliances. Had we known we needed more information off the unit we would have gladly supplied that at the time but the representatives gave us bad information. There are too many good quality products on the market to settle for horrible service and low quality from LG.

LG has the worst Dish Washer and the customer services are horrible. This isnt well built and smells bad after 6 months. Dish wont stand and will keep breaking as it falls apart. The model LDF7774st, I bought this on 07/04/2014, and it start making metal grinding noises. So I called LG before 1 year warranty is over, and they told me it is normal. I tried to call few more times but they kept saying the same thing. They dragged it and dragged and my warranty is over. Now the LG dish washer I bought it for 700, is completely not working and show AE error sign. I called LG and they are trying to get me in to buy 1 year additional warranty for 400 bucks or 60 day warranty for 300 while they are telling me it will cost me 500+ dollars to fix it. I said ** you and hung up on them. I am so angry at them. DONT BUY LG!!! IT WILL BE YOUR WORST NIGHTMARE.

Use the sanitizing cycle every week otherwise the old water in the drain will contaminate your clothes. Not having an agitator is definitely gentle however, the spinning cycle if set on high will shred everything especially towels.

After we remodeled our kitchen back in 2010, we purchased brand new LG appliances. Within the first year, a couple of the knobs on the stove (LRG30357ST) became cracked and loose. As of today, 2012, all 5 knobs are either loose, fallen off, all completely cracked. It is absolutely disgraceful that the cost to replace the knobs is almost close to the cost of just replacing the stove. Weve been putting off replacing them because of this cost. We will never purchase another LG product ever nor will I recommend it. What a disgrace!

I purchased my LG refrigerator in February 2017. (Note: it is not yet 3 years old.) I absolutely love the refrigerators features: The 3 drawers in the bottom freezer, the ice/water dispenser and maker in the door, the large, wide door shelves, the separate crisper drawer. (BTW, I still love their design.) The problems with this refrigerator began 2 years after purchasing it. Since then, this less-than-3-year-old refrigerator has completely stopped cooling 3 separate times. We have replaced all the parts in the entire cooling system: the compressor, the evaporator, the filter dryer, and a service valve. It has cost us many hundreds of dollars in labor costs, parts, and food loss. It just broke on us for the last time. We are chucking this lemon and buying a new Not-LG refrigerator. If you look online, you will see a class action suit against LG due to their cooling system issues. LG has known that the design of their refrigerator cooling system is faulty, and they have continued to sell them without addressing their design problems. Once the first year of use is behind you, you must pay for these repairs.In my opinion, LG does not deserve your business. More importantly, you DO NOT WANT an LG! No one wants this much malfunction and trouble.

Our refrigerator is less than 2 years old and the compressor went out. Our freezer MELTED and the compressor got so hot that it could have started a FIRE! We have been living out of an ICE CHEST for 7 days and we are getting the run-around by customer service and subcontractors. I understand that there was a CLASS ACTION LAWSUIT against LG for defective compressors. I wish I had researched a bit more before purchasing an LG product. I give up. We are buying a new fridge today. It will NOT be an LG EVER. I will never buy another LG product again. I am disgusted by how we have been treated by LG. Their business model for maximizing profit is to wait you out. Well you win LG.

I have the LG refrigerator Model # LFD25860SW. I just tried to clean the refrigerator and had great difficulty removing crisper drawers, the bottom shelf, etc. I ended up breaking off many pieces of its cheap plastic. I havent contacted the company yet about replacement parts, but Im not sure if I want more cheap plastic parts!

This washer is supposed to be water and electrically efficient. It is neither. It doesnt get the clothes clean, takes forever to run a load, not enough water but refills every time it is unbalanced (which is about 2 x/load). I have contacted LG. They just told me to check detergent and they were sorry I was unhappy. I went back to retail store. They contacted LG. A maintenance person was sent out but had to order a part. He has not returned because part has not come in after 3 weeks. I purchased this washer in June, 2014 and have disliked it ever since!

Have an LG French Door Refrigerator. After 18 mo. the compressor died. It took LG 6 weeks to figure out that they could not find an LG certified repair technician in our area. They refused to tell us how they would respond, and then gave us a refund, but refused to repair/replace the unit. They do not answer calls/faxes, and do not seem to care about their customers. I spent a total of over 20 hours on calls/emails/faxes. Every call involved 15-35 minutes on hold before getting to a live person. They kept passing me from one department to another. Totally frustrating experience. Would never buy LG again.

I purchased an LG dishwasher model ldt7797st at JCPenney. Im in my sixties and have dishwashers for many years. This is without a doubt the worst dishwasher I have ever had. It cant clean a coffee ring from inside a coffee cup. Its totally useless. I called a repairman through LG. It was probably one of the most knowledgeable repairman Ive had here. He told me I was doing everything correctly. Checked out the dishwasher and said it was operating perfectly. What a waste.

Bought washing machine a little over 5 years. Front loader, very good looking LG model. One day the washing machine wasnt turning and started leaking water. Out of warranty, I decided to take it apart. I found that a piece of the back spider had broken off. The spider made a hole at the bottom of the plastic drum. Then, as you can see from the pictures noticed that the spider itself was crumbling into pieces. I bought the spider from SEARS parts and to my surprise the part was made by LG and it was bad, defective. When I inspected the spider had tiny cracks all over the place and in the crucial sections. My complaint is how can LG manufacture a spider that lasted less than 6 years and then does not try to fix its mistakes by improving the defective parts but just makes more of the same low quality.

I purchased a bottom freezer LG refrigerator three years ago. I opened the door and discovered there was no power to it. I just had a repairman examine it. It blew a simple fuse, but the fuses are soldered in so it cost me $400 to replace the control panel. Thats one-third the cost of the entire refrigerator. And its only three years old! I was looking at an LG TV, but I have now decided to never again purchase one of their products. My old, no frills Kenmore refrigerator was still going strong after 20 years. I decided to replace it with this one to improve the energy efficiency.

The smell is bad. I was so glad to see I am not the only one with this problem. Please help. It is mold and mildew, and our clothes are getting the smell in them so bad that it will not come out. It stinks in my laundry room. The towels smell awful. When you dry from a shower, the smell from the dampness from your skin brings the smell out big time. Help!

When I purchased my LG Washer I was so excited! I researched washers and chose this particular company because I read reviews that discussed the quality & quantity capabilities of this particular brand. I spent more than I had planned on this purchase because I wanted a quality washer. I loved this washer, it was the one thing in the house that I told my family I truly enjoyed using. I recommended it to my friends who were looking to purchase a new washer... It was the best appliance I had EVER owned...THEN IT HAPPENED! The intake valve on the washer messed up and needed repair. That was okay, everything has to have maintenance. So I called MULTIPLE appliance repair shops (11 to be exact), and was told time after time, Maam we dont work on LG appliances, it is impossible to get parts for them. So I called Lowes (where I had purchased the appliance), they no longer take care of parts but instead give you the number of the place to order parts for the products they sale. My husband called the number, ordered the part (which he paid for so it could be shipped to our door)... He was told the part would arrive in 7-10 days. We watch a video on how to install the part and wait for it to arrive... That was in OCTOBER!!! Todays date is December 27!!!After two weeks we called and was told it was on back order but should arrive in another two weeks. Second call was told it was still on back order may be two more weeks. Today when we called we were told the part can be found NOWHERE IN THE USA. He said they were trying to get one from Korea, and would try to let us know something in the next 24 hours about how many more weeks it would be... Listen, I am generally a calm patient person, I grew up in a house with 14 people, I understand waiting your turn. However, I also own a company and I know that your product is only as good as your customer service & support! It doesnt matter how great the product is... If you cannot repair it when it is broken... IT IS JUNK!I will NEVER buy a LG Product again... NEVER! I am trying to save someone else from the same heartache of walking past a brilliant, expensive product on your way out the door to the laundry mat. If you are part of the LG team please learn from this review... You have a great product, but unless you improve your customer service, and parts availability... You will not last long. I will most likely have to purchase another washer, and move forward from this mess. IT WILL NOT BE AN LG APPLIANCE.

I purchased an LG French-door refrigerator in November, 2010, from Home Depot for $1198. Earlier this week I came home to puddles of water in my kitchen as the refrigerator compressor died resulting in my losing about a couple hundred dollars-worth of food. I called LG customer service, gave my model number and was told by their representative that the compressor was under warranty and I would only have to pay for labor. I was then provided with the numbers of two LG approved repair services. I had one service come out today and charge me $95 to confirm it is the compressor that no longer works, and let me know that labor cost to repair would be $650. That is pretty high so I called LG customer service again because my friend had the same thing happen to her LG refrigerator 3 weeks ago (what a coincidence) and it cost her $250 in labor, a big difference from $450. Turns out LG can send out one of their repair technicians who can do the repair for a total of $375. I do not know why this wasnt offered from the beginning and why I was directed to an independent repair service that costs almost double, but that is a sub-issue. What was truly upsetting was that it was at this time that the customer service representative told me that my refrigerator is actually not under warranty and that I would have to pay for parts and labor. If I had been told this from the beginning then I would have not have had the repair person come out and waste $95. I would have just gone directly to buying a new refrigerator, which is what I am left to do now because the cost of labor and parts will be near $1,000. So in sum, I spent nearly $1,200 on an LG refrigerator to last me less than 8 years and, to add insult to injury, I then spent an additional $95 for a repair call on the bad information provided by the LG customer service center. I asked LG if they would reimburse me for this and they refused. What makes the whole situation even worse is that I see that there was a class action lawsuit over the LG compressor failures, so this is a known issue to LG. Obviously LG is not standing behind its products and its customer service is sub-par. I will not be purchasing LG items ever again and this includes not only appliances but also mobile devices, televisions, audio and computers. I wanted to share this by sharing this experience so others can avoid similar losses.

LG washer temp-sensor has gone out 4 times in 5 years. I called LG to see if they would comp me for repairs after the first break down. They indicated no, that I did not buy the warranty so they could not help me. I called again after it happened a third time, still no. I bought the washer and dryer back in 2007. The washer has broken 4 times (all same issues) and the dryer once. I will never buy another LG product again.

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

I think that LG refrigerators are the Bomb! I have had my refrigerator for 10 years without any problems. I have plenty of room to store fresh veggies and deli meats. Plus I have two drawers for freezer items. One of the drawers, the middle freezer drawer, I can put things in, like cakes or pies that need to be kept in a freezer part. Plus the bottom has two sections for other meat items that need to stay in a freezer part.

I like the looks and the functionality of my LG and why I bought it. I especially like the meat drawer. Its in the middle of the fridge and its a 3-4 inch tall drawer that goes the length of the fridge. No other brand had that. My house is an LG house from phones, TVs to the appliances. No complaints. Life really is Good.

LG was nice enough to replace the exterior of our appliances upon the finish was chipping off. But 10 mins after the repair person for the refrigerator left, the unit report an error code and the Ice & Water dispenser stopped working. I immediately called LG and they stated someone will call me within 24-48 hrs to schedule repair, this was on Friday afternoon. I called LG on Tuesday, stating I have not gotten a call back - they stated it hasnt been the full 24-48 hrs yet. So, I called again on Wednesday and they were surprised I didnt get a call and told me I show call someone else, at which point I asked to speak to supervisor and they transferred me to the Executive Customer Service... Spoke with that person and they basically stated its 3-5 business days to receive a call... I stated, But that not what I was told and this is because your person broke my refrigerator... shouldnt you expedite it since you caused the problem. Essential I got nowhere with this person. I sent an email that day Wed. 12/11/2019 to Head of Support and CEO... never heard a response from my email - so LG basically doesnt care.

This microwave is economy and the material easy to clean inside and outside. A great buy in price and looks very well in my kitchen. Cooks very well and easy to use. The one that I have the size is right and was easy to install.

Ice maker quit, door rusting - I purchased it in 2009. In 2010, the ice maker had to be replaced at my expense and still doesnt produce enough ice. In 2011, the area around the ice dispenser on the door started rusting and hasnt stopped. The dispenser opening freezes up.

I was so excited about getting the French door, two drawer model. I have two complaints. First one is the shelves. I have more tall bottles than the fridge accommodates, then there is a short space behind that I can set something in but you have to remove the tall bottles to get to it. The main complaint is the icemaker. The ice balls come out great, it makes 3 a day, however the crushed and cubed work for about a week then nothing for a week then suddenly its working again. We called customer service they referred us to the local technician who apparently hates his job. He would not even come out to look at the problem. He said he would order a new icemaker. At this time the fridge was only 3 weeks old. We had to keep calling him back to check on the new part. Then he never came out with the part until after the 3rd time he said he would come. Then he wouldnt speak to us. After about a month the icemaker quit for a week then started up again and so on. I ordered ice trays on Amazon. No way we will deal with that repairman again. And when he did come out we were really nice and friendly I even told him a few jokes and he totally ignored me. We bought it through Costco.

I purchase a top load washer (model # WT1101CW) from Frys electronic June 7, 2013. A year and 5 months later the main board failed. I contacted LG customer service rep to see if a warranty really does exist. To my surprise the panel only has a year warranty according to one rep (Anna) but another rep from parts (Mark) stated when, called by the technician, that the panel has 2 years warranty. I contacted LG rep to speak to the supervisor to clarify the issue but was given a run around.

I purchased an LG Refrigerator 5 years ago Model LFX31925ST/00 Super Capacity, 3 door, French door with smart cooling technology. In 2013 we had issues where the freezer would stop cooling. My main board apparently went out... I am stuck without a refrigerator after spending more than 3,000 for it in 2013. Expected would last longer for the amount paid.

The fan in this refrigerator is very noisy when operating. LG would not replace the refrigerator but did replace the fan two times... The fan is still noisy. Other than a noisy fan, the refrigerator operates excellently.

Purchased our LG French Door refrigerator about three years ago. At first we thought it was a great product. We loved the interior lighting and space. We quickly learned that the ice maker could not provide enough ice for just my wife and I. God forbid we got company. We constantly found ourselves having to purchase ice. About a year ago, we noticed that our refrigerator was rusting under the ice and water dispenser. I couldnt believe it!! Ive had dozens of refrigerators over the years and Ive never seen one rust like this. Its extremely unsightly and although the refrigerator works okay, were replacing it because it looks so bad. I called LG customer service (what a joke!). Their stance is that they are NOT responsible for what they call cosmetic damage because it does not affect the performance of the refrigerator. I pointed out to them that my car which sits in my driveway is much older than my refrigerator and it has no rust at all but they simply dont care. I will purchase another refrigerator but I will NEVER again buy anything that has the name LG attached to it.

First, one shelf, then another. The plastic cracks and then disintegrates. If I could rate this with a negative star, I would. Ive owned several refrigerators and in fact, we have an old fridge in the basement which is over 10 years old and it works well. It just didnt fit in the place upstairs. Nothing is broken on that older fridge. But THIS LG fridge, is in terrible shape. I just took out some shelves to clean and my middle shelf with the glass panel and meat keeper, disintegrated in my hand. Its in pieces. Im not rough on my fridges and I have never had this happen before. AVOID LG products will be my appliance mantra going forward.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

The display panel on the LG 3500 is NOT back-lit, therefore you cannot see what the lights indicate without a flashlight. The markings are a light gray, behind a dark panel, making it very difficult to see without getting a flashlight. LG customer service says too bad, thats the way it is designed. No offer to replace brand new dryer, and they didnt flinch when I said I would go to another brand.

This is the worst experience I have had with any refrigerator. After buying a new expensive LG french door refrigerator (Model: LFX33975ST/02, Serial # 304KRRE1Y558) in Aug 2013, we have had SO MANY issues with the refrigerator starting within 4 months of buying it and having them come out to try and fix the same issues over and over again: 1) Water dispenser leaking. 2) Ice maker not dispensing. 3) Crisper drawer freezing my vegetables (for months now). I now have the same issues again since Dec 29th and still waiting for them to get addressed and being told that the refrigerator cannot be replaced because it is outside the manufacturers 1 yr warranty (even though we saw the same issues within 4 months of buying it)!! Massachusetts has a lemon law.. maybe time to call a lawyer???

LFX319255T/03 - We read reviews and paid $2500.00 for this LG which is 2 1/2 years old at this point. Within the 1st year the entire electronic panel died and had to be replaced. This was handled under warranty but of course this means losing everything in my refrigerator/freezer twice before it was fixed as well as living without a refrigerator for several days while waiting for service. Then it developed mildew and another service call was necessary. Now it had stopped working again and they are telling us they have no approved service providers in our area to fix it (Cumberland County, NJ). LG had a lawsuit regarding these refrigerators and reimbursed customers for some of their lost food but having new, expensive refrigerator that breaks down every six months seems outrageous! I have a $2500.00 useless refrigerator sitting in my kitchen. LG says we should hear back from them within three days if they can find someone to repair it or we can find someone and give them the name!!! We called three local companies who will not touch repairs that are under warranty. I would avoid this refrigerator unless you like cleaning it out yearly and have checked to make sure you have service providers in this area.Updated on 12/16/2015: We spoke with 17 LG representatives including their Executive Department and 9 appliance service centers. There were originally no service providers in our area and no reputable companies accepted payment directly from LG or wanted to work with them. Long story short, we had to file a small claim action in order to get this resolved but now we are accepting a LG replacement refrigerator which also has reviews of disrepair. I am hoping we have better luck with this product but I would not recommend purchasing any LG product at this point. They were a nightmare to deal with and provide very poor customer service. Since we will need to sign an agreement not to discuss this refrigerator and our experience in order to get a replacement, I wanted to post my experiences prior to agreeing to this settlement. I hope this will help others avoid the same mess.

LG model LFX31925ST - Came home to a loud noise coming from my 5-month old LG refrigerator, all the freezer food is thawed and the ice was melting in the door. I used the live online chat. I asked “Is there a fire danger, what should I do?” The response is, “Call the smart diagnosis department.” She gives me the number to call. The smart diagnosis department could not help. A day later LG called and gave us a phone number to set up in home repair.That company said it is difficult to communicate with LG and get parts or payment from LG. That person declined to take our repair request. We waited to hear from LG. Nothing. I submitted a second request by filling out an online repair request. Nothing. I sent an email request and got a quick email reply, “Sorry for your difficulty,” then something that made no sense and finally You be contacted.” Hmm, shouldnt that be “You WILL be contacted”? I now understand LG is aware of a common control panel problem. I think that this is my problem. I also believe I am going to get stuck with a lemon. Do not buy this product.

We purchased a LG front load washer (LG WM2101H) in June 2009. We had to have it repaired in May 2010. When washing using cold water, the detergent would not dispense. It would only dispense when washing with warm or hot water. Now, it is doing the same thing! We have noticed since using this machine that our clothes (t-shirts mostly) get pin size holes in them and after some washes, the clothes have brown streaky stains all over. I will never buy an LG washer again. We have our previous Kenmore washing machine for 10 years or more and never had a problem with it. In fact, our son is still using it. Go figure.

I have my double door (side by side) LG refrigerator got cooling issues and registered a complaint (Ref. **) with LG customer care toll free number. They promised to attend the case within 24 hours. Unfortunately nobody attended the case even after 36 hours and and I had all my frozen and refrigerated food items spoiled. When I contacted LG customer care again and again, they were saying silly excuses and not helpful at all, I feel LG have appointed dumb ** in customer care and service. I understands it is a persisting issue with LG and many issues with their after sales and service. We, Indians welcomed them with both hands and made them leading brand in India!!! Now that we have to regret and run after them to get service! Looks too many customers and too many complaints! Lets help them NOT buying more LG products so that they can concentrate on existing customer service...

I purchased a top of the line LG Dryer from Lowes. Full retail is close to $1,000.00; yet this is one of the worst dryers I have ever owned. For starters the lint filter is horribly designed as it leaks massive amount of lint into the innards of the machine. Eventually I was able to install soft foam weather strip into the groove of the machine and get the lint leak stopped, but the fact of the matter is its very poor at drying clothes. The only setting that will actually get the clothes dry is timed drying. All the other settings are worthless as they shut the machine down before the clothes are actually dry. The reality is this machine is barely an automatic clothes dryer. Its just a timed dryer with an assortment of settings that are essentially useless. My 52 year old Maytag which was still working when I replaced it with this LG was a better machine. It had a better filter, and actually dried the clothes with a cool-down end cycle. I dont know what washers or dryers to buy, but the only thing good about LG is how they look on the showroom floor. Their actual mechanical design and performance is horrible.

My LG Inverted Direct Drive Dishwasher is 9 months old. Fortunately, I have had no serious problems with my dishwasher, however, it doesnt clean very well (Dishes have to be washed before hand) and it takes 2 to 3 hours to wash. I have a large family so we have to run several loads daily, this machine takes up too much of my time. Another complaint I have is it has a lock on it to lock the keys but it doesnt lock the power button so my baby turns it off in the middle of cycle. This is even more frustrating because it takes another 2 to 3 hours to cycle. I wish I would have kept my $200 Hotpoint - it was much better.

Purchased 3 yrs ago and been trouble ever since. Freezer freezing up and looks like snow over all my food. One time food wouldnt freeze properly and had fixed so I thought. Over 300.00. Worked for weeks and now trouble again. I am on social security and cant afford these bills. Last refrigerator lasted 19 years and still going with no repairs ever!!! This LG looks good but is big expense and this company should have huge lawsuit for all these bad appliances. They do nothing about. Thanks for listening. Please believe me, they are bad!!!

Im another LG hater, and will never even consider another of their products. Our 2-1/2 yr old washer leaves either a black or a white fish scale type residue, which is worse after cleaning the tub. After talking to LG several times, we were told we use the wrong detergent, the wrong tub cleaning product (both untrue) and that we should just keep cleaning it. Our other choice was to call a service person at our cost. We are retired, and do 3 - 4 small loads a week. This shouldnt be happening to an old machine, let alone a new one.

Don’t bug LG. I purchased a LG French door fridge from Home Depot. After only a few months, the power did not come on. I thought it was a fuse or something. I contacted LG and they told me that I would have to have a technician come out and look at it. I decided to do that myself. I opened the back of the fridge and look around and noticed a fuse looked a little burnt. I got a better light and was sure the fuse had burned out. I didn’t see how to replace the fuse without removing the entire motherboard. I contacted LG and told them what I seen. They stated that they don’t replace the fuse but only replace the entire motherboard and it cost a few hundred dollars. I took it apart, replaced the fuse and now it happened again a few months later. I live alone and don’t really even use the fridge as a large family would. This is a piece of crap I will never buy LG again.

The price of the refrigerators was too high and didnt have that much time or money. Lg is a reliable refrigerator and the price was just right for us and the company. It was a side by side, lots of room, worked great. Lasted while even though we got it second hand, also the freezer was on bottom and I loved being able to just slide open it. Just slide open, toss what needs to go in and slide shut so convention, and reliable. However, Ive had filter problems.

I bought an LG refrigerator from Sears in May 2015. In June 2019, my freezer stopped making ice. Long story short: an LG technician diagnosed the problem as a compressor/sealed system failure. LG agreed to a courtesy repair but after three visits the LG technician submitted a report to the company declaring the unit unrepairable. Since then, the company has delayed and deflected and made follow up and follow through extremely difficult. I cannot reach a service manager on the phone. I am not sure whether I will be compensated for my losses. I know there is a class-action lawsuit against LG on this very issue. I may well end up joining it. There is no reason why a four-year-old perfectly maintained refrigerator should fail after four years. It should be covered under the manufacturers warranty.

At 6 months old our top load highest model LG washing machine we purchased at Lowes has had problems. We are now in year 3 and have not had it fixed yet. Lowes, LG, and the Steel City Appliance in Sault Ste Marie, On are all useless. The appliance repair company has been to inspect washer, ordered wrong part, never shown up on 3 appointments, then quit doing LG repairs. Call LG. They say they will send someone from Sudbury 150 miles away, they say, We dont come that far. What a joke. We are at wits end. Dont buy LG.

We purchased all new appliances including a stainless LG Refrigerator (LSC22991ST/001) from Home Depot. The first year of use had a problem with the inside of the full back panel of the refrigerator being packed with ice behind the panel even though there was no error message on the display, thus not allowing water to flow with the defrost problems. Repair service was performed. A year later, the same thing happened with ice packed and bulging inward behind the back panel of the refrigerator with an error message dh f. LG basically said too bad, no warranty, none of the problem was covered by them.The repairman was called locally, who had done the first repair; however, he was no longer on LGs service list for the area because he refused to work with them due to low pay, problems with getting parts, etc. On April 16, 2018 he ordered the parts for the error message from LG. Meanwhile, we were out-of-town and came back to a refrigerator of food that had thawed and needed to be thrown out -- hundreds of dollars. The parts that had been ordered on April 16, 2018 came in a full 7 weeks later (almost 8) and were replaced on June 5, 2018. LG refuses to take any responsibility for this problem. Their attitude is terrible when it comes to customer service. The refrigerator that cost more than $2400 on sale has only been used 2 years and has had the two same problems. It is terrible that LG knows these problems will come up due to poor manufacturing and if the consumer doesnt buy the extended warranty it is obvious that they know they will make their money by charging for parts. The repairman indicated that there are lots of other customers with the same problems -- he repairs them and knows! Sick! Very upset, and there doesnt appear to be any concern from LG.

LG Front Load Washer Model # WM9000HVA - This is the worst washer to hit the market. Close to being a year old, it started leaking, contacted LG. Then was told washer out of warranty. Found receipt. Called back, then was told technicians are all booked up. They have been directing me to videos for 2 months to resolve the issue myself. I finally got tired of getting the runaround, today I filed a complaint with my state Attorney General. We as consumers should not have to put up with this.

I purchased my LG top load washer almost 2 years ago and for about the last 6-9 months, had nothing but problems. The machine shakes violently when in spin mode, will get the UE signal 1/2 way through the wash and then restart the wash ALL OVER AGAIN! As a result of the machine going in and out, I had to lug clothes to the coin operated machine, which by way, is around $20.00 each visit! Ive had to make TWO service calls now and working on the THIRD! Im so fed-up that Im going to look into purchasing another machine this weekend! LG should make this wrong right and refund our money BACK!

My husband purchased a LG refrigerator a year and half ago and the compressor is already out. We purchased the extended warranty plan. A technician came out and identified the problem as the compressor. Two weeks later it has not been repaired. The first time the parts were not in. No one call to let us know that no one would show up so we sat for 2 hours waiting for the technician. The second time someone called and cancelled. I am waiting for a third appointment. They have a food replacement form that the technician is supposed to give you once the repair is complete. So I have not been reimbursed for the lost food or the numerous restaurant meals I have purchased since I do not have a refrigerator. This feels like a scam to me.

Spent almost $3000 less than 3 years ago on a refrigerator. On April 7 it just quit cooling.... I understand things happen but the customer service I received trying to get it repaired was terrible!! I finally had to file a Better Business Bureau complaint to get a buy back. But I went over 2 months without a fridge. 2 months of dealing with LG who really cared less about my issues. There is a class action lawsuit happening. LG do the right thing and recall the fridges instead of putting people through this headache. Picture is the fridge going to the landfill.

This has been by far the worst customer service I ever experienced. Our LG refrigerator just stopped running. We only had it for about 7 months. We contacted them and they have strung us along for over 2 months now. No one has repaired it and they have not replaced the unit. We keep getting told we will get a call in 3-5 business days each time we contact them. They never get back to us. We still dont have a refrigerator and this is still under a warranty. Its horrible living without a refrigerator for this long. We had so much food go bad when the thing stopped working. Its already been a huge expense. LG has made this so difficult for us and we still are not getting the customer service we deserve and still have a broken fridge all under WARRANTY that they do not stand by. I will never purchase an LG anything ever again in my life. Worst service ever.

LGWT1101 - My sister purchased this washer about 8 months ago. Initially, it seemed like a great washing machine. However, I started to notice that my clothes were not clean. There were streaks of detergent on my clothes and it started to, for some reason, rip my clothes. I have changed the settings on the spin cycle thinking this might change things but to no avail. Pants have been ripped, undershirts and most recent a jacket that I paid a lot of money for. What is going on this this washing machine? There is little to no water, and the wash cycles take hours. This is worse than the laundromat! Don’t buy LG, no good. Lifes NOT GOOD LG!

I have had four repairmen come out to work on this refrigerator. It has had a new computer board and compressor installed---and STILL does not cool like a refrigerator should. After the most recent install of those components, the LED light stopped working in the refrigerator. I started to look for the part to replace it--but did a diagnostic test on the refrigerator. Sure enough, the light came on again? A day later, the light went off. Did another diagnostic reset, and the light works again. Long story short, this refrigerator has become a nuisance. It is supposed to be a NEWER refrigerator that simply WORKS. It is supposed to keep your food cold. It is supposed to not be a hassle. LG has a long way to go when it comes to making a solid nuts and bolts refrigerator. If you buy an LG refrigerator, be sure to have a second one on hand in case your food spoils.

Large burner stopped working. Part on ordered 3 weeks. Called to find out where part is & they do not know; however, I was also told that part not been released for shipping (?!?!). Now the entire oven, burners, etc. stopped working. Purchased 10 warranty but was told it does not cover the top of the stove.

Very reasonable price, easy to operate and the brand well recommended. It was very easy and simple to operate. Like the features, Ive owned and used these item for over 13 years and have not had any issues or problems with them. Regular repairs would definitely be a deal breaker because, Ill be forced to pay or spend extra money on these items if not investing in another brand. Im a male who washes most of the time because the wife is away so, I have known what cycle and temperature to use when washing whites, colored or black garments. So because this product is seamless to operate Ive never had any problems doing my laundry. Beside the price fitted in my budget.

It has new technology than my previous fridge. I also enjoy the experience that I have gotten out of it thus far which is honestly the best experience I would say I have ever had with LG appliances. I really enjoy the purification of the water because I live in the country off well water and it seems to help lessen the taste which I really enjoy with this new LG fridge. I like the app that is available as well as how durable the fridge is, I greatly appreciate it.

The product came highly recommended. Motherboard went in first 3 months of owning it. Had to call many times and had to wait to be serviced for almost a week. Service man ended coming at midnight to service. Not even a year after the refrigeration/freezer sensor is gone. Called and given a date 11 days later for repair due to having the wrong postal code in their system! Now 10 days later after repeated calls to many different departments telling us they might not have the part, fridge totally not working, food spoiled and no remorse. We want the fridge taken away, money refunded. NEVER will buy LG again!

We purchased the LG refrigerator on 5-11-2006. It is a double door.Now, on the outside of the freezer door, I can see the water spots. I want to know the reason. Kindly help me.

Wow! So glad I read these other complaints. I thought I was doing something terribly wrong to have my just washed clothing smell so foul. Bad product. We should get our money back, but it doesnt sound like we will. We, the consumer, who purchased this product have been pretty much robbed of our dollars. They do not back their product. We lose. It makes me very angry since we work so hard for our money.

I bought an LG refrigerator SS MODEL # LFX25991ST/05 Serial # 310KRRE1K246 in March 2014. It started freezing the vegetables and there was ice behind the right tray. The freezer begin to melt everything on top shelf of freezer. I called to get it repaired and after I think it was about 2 weeks a repair man came on Nov. 2. (I think his name was Keith.) He ordered parts and came back on Nov.12 and put the one part in and said he made sure the refrigerator was reprogrammed. He had ordered a new cover dispenser because the one on the refrigerator had turn black but they had sent the wrong part so he said he would be back Nov. 23 to install it. That evening when I started to get water there was Er under the word refrigerator and rf under the word freezer. I couldnt get water or ice. I unplugged the refrigerator and plugged it back in and it started to work. Every time I go to get water I have to do the same thing. I called back thinking it only needed to be reprogrammed again but couldnt get them to send someone out because the man who came the first time was scheduled to come back on Nov.23 even though I was told that someone would come on today Nov.19 but didnt show. Now the freezer keeps thawing and refreezing the food. The refrigerator will cool but not get cold. I have lost so much food not once but twice. Your service is very slow and your product is very poor. I will never buy another LG anything.

WT1101C - I bought this LG top loading washer two years ago. It was great. It replaced a front loading washer that had always been a pain. I love the amount of water it used and how efficient it was. It is so big, it will wash my king size duvet cover. Now, not only is the washer constantly off balance, it will actually fill the washer almost to the top to wash clothes. Today, it spent four hours washing my sheets. As it is off balance, I constantly have to check it and at this point, restart it, to spin only in order for it to finish the wash. Even better, I can find only one repair company who will come out and they want $250 to look at it. So much for customer service. I thought it was bad to replace my last washer after 7 years. This is ridiculous. I would not recommend this washer at any price.

I saw the LG refrigerator on the store and it was a good size for this particular model. My parents have LG as well. So, I ordered it online and so far, I like the size of it. It has two different store options, but it’s a big room. Also, I dont like the smart inverter technology that it has. It turns off a lot more than it’s supposed to, so the temperature goes up and the cycling of the temperature is probably more than it’s supposed to. The refrigerator goes warm inside and the cooling kind of cycles on and off to save energy. But then, it goes too warm before it cuts off to go back to cold.

Purchased unit new approx. 15 months ago; one of the benefits of this unit was the high-speed tub helping to dry clothes-- reducing dryer loads. While in use with only a queen-sized mattress pad the tub broke away from drive unit during spin cycle and sent the unit literally bouncing-off the 2 nearest walls (destroying drywall). The unit top and rear panels were separated from the body, and the body walls were expanded (rounded outward). The unit wouldnt fit through door frame. This could present potential safety issue!!! Beware!!!

My LG front loader stopped working. I have had 8 failed appointments and three in home visits - no one can fix the problem of the clothes not cleaning, the water not filling. I have cleaned the washer, I have turned up the hot water, all to no avail. Horrible smelling washing machine.

When I shopped at Lowe’s for appliances, I heard about LG Refrigerators and I ended up selecting it. I’m not really happy with it. It wasn’t cooling and I lost all my food in the freezer. The technician came out and said that he fixed it but then, it got even worse. It went through a lot of repairs and a whole lot of different parts had to be ordered and replaced on it. There was a lot of technicians coming out here to fix it and delays with getting parts. So, it has not been a good experience for me. I’ve been talking to LG as well as the technician too. They had a contractor come out and he had to make two visits to get it repaired. Right now, it’s working, but I don’t know for how long. I haven’t even had it three years and this happened. I don’t think I’ll buy another LG refrigerator.

RUST! Rust around bleach tray, lid lock, cabinet top edge, top at every penetration, and leaking, brown rust water from the lid hinges, then along back edge of lid. Rust began appearing less than three years after purchase but that is only when we noticed it erupting on outer surface. Opening the lid shows that it was probably rusting after first use. Besides all the cabinet parts and pieces rusting, it appears that most, if not all the internal screws, nuts, and washer holding it together are also severely rusted and especially concerning, the arms that the tub hang on are well rusted and three of four mounting washers for these arms (they support the wash tub, liner, and motor) are so severely rusted that I expect the supports to fail any day. It looked pretty when new and it was expensive but now, in less than three years, its junk! A warning to everyone to beware of ALL LG appliances.

I was remodeling my kitchen and bought a brand new range and an over the range microwave, delivered 12/2018, installed in Feb 2019 due to kitchen not being ready. When started using it I noticed some white spots or discoloration on the stainless steel front of the range. As the range worked fine I did not immediately call CS to see if anything can be done about this issue. Then the microwave stop working so I called CS and told them about both appliances and they scheduled a time to come out for the MW but told me they would be get back with me about the range which they never did after a week. When the guys came out to look at the MW I showed them the spots and they tried cleaning them as well. They said Id have to call back in as nothing was scheduled for the range just the MW. They even confirmed that the front face of the range could be replaced a simple fix. I called the next Monday to ask about this again and the first guy told me from what he could see, from a photo I had sent in the first time, it was nothing that can be done about it. So I ask why he thought that from looking at a photo, he said he would get me over to a supervisor. After being on hold for 20 minutes a guy got on the phone and told me that if I would have called as soon as I noticed the spots that they could have replaced it based on a defect but since I waited that there was nothing they could do about it. He said it might be a chemical reaction but I told him Ive only used what was recommended for me to use. I asked them if they could replace the front piece and he said no that because I waited that there was nothing they could do about it. Yes I waited until the MW stop working before I called because the range was working fine. I know that if CS wanted to help and replace one piece that they could have but they punished me for waiting, its not as if I was asking for a brand new range. Ive already have had a few people ask me what LG did about taking care of the range and now I can let them know and everyone know that they chose not to do anything because I was busy and didnt call right away. I will never buy LG again!!!

My washer is not 5 years old, the rubber drain hose (from tub to the pump) is ripped and we cannot fix it, we have tried to order from several places, they are saying this part has been discontinue. I thought when I bought this it would last longer than 5 years. We will have to buy another washer, but I will never have any products by LG. I hope that anyone else is buying your products better think twice.

Ever since we bought our LG Model LFX31925ST in Nov. 2012, the ice maker is leaking on. You cant get ice from dispenser because all ice are frozen together and now the water is leaking from under the refrigerator and its not because of the water supply. Both ends of the water supply are dry. Now lets talk about the clothes dryer. We have the tech out 4 times because the tub was bent and they would not replace it until the manager came out and now its taking 2-3 hours to dry a normal load of clothes. We have a new LG gas stove and dishwasher still in the box new but were thinking on selling them and getting another brand because the LG line of appliance is not worth the money you spend for them and the quality is not there.

I would give 0 stars! I have to get rid of the LG Tromm. It’s only 5 years old. It has bad odor and leaking door gasket. I bought this machine for the capacity and efficiency. Now it is costing me time and money due to the high maintenance of cleaning the washer so it will clean the clothes. The smell is unbearable. It’s got to go.

I bought an LG French door ref. in May 2014, now is rusting on the doors. I contacted LG and they say it is not covered under warranty. They say it is cosmetic. I paid apx. $2,000.00 for it. It is the stainless steel doors that are rusting and I believe that is not cosmetic as it is the door not the look of it. They have been anything but helpful and I will never again buy, not recommend them to anyone. I have cancelled my other order for a dishwasher. I have other stainless appliances by other companies and they are older and just fine.

LG gaskets for French door model never sealed properly when I bought a few years ago. The gaskets would sometimes keep door from closing completely, but light and warning beeper would deactivate. Many times we would come back to refrigerator finding one door slightly ajar. LG help desk said to firmly close it and this was due to a tight, but normal fit. They were no help. Now, the top door gaskets have torn on both sides. LG said it has been over 1 year and I am s.o.l. They said there have not been any recalls and it has never been a problem. I went to appliance store and every make & model of refrigerators including LG had a new design of the gasket with a flap on top and bottom of gasket. LG said that my refrigerator gaskets can be replaced, but they are the original design. I contacted one of the certified LG repair service and they gave me a quote of $250 to replace gaskets.When I checked online, other owners of LG models like mine have had similar problems. I ordered both gaskets for $74 shipping included and installed them myself after viewing a YouTube demo. It was really easy and took about 15 minutes. Dont bother with LG customer service, it is a waste of time. LG does not mean Life is Good. It means Lucky Gold Star and you really need the luck for this appliance because quality & customer service has been deleted.

LG True Steam Washing Machine is a piece of junk! I had problems from the get go (bought in 2010). All of the complaints that I have read are valid. I too take care to leave machine open to dry and clean tub on clean cycle with bleach once a month. I use the correct detergent and amount and even periodically use the refresh tablets in the machine. I have also spent money on service calls. I never had even one problem with my cheaper top load models. But this one sure looks good! Who cares! I just want a washing machine that cleans our clothes well and is problem free. This machine is a zero.

Boy, do I wish I had read this website 2+ years ago, when I decided to purchase this LG WT5070CW HE WaveForce top loader. I too was swayed by the glowing review from Consumer Reports. Ive been burned several times for following their recommendations, but thats a different story. This has to be the worst washing machine ever. I agree with everything everyone has already said. The bleach dispenser on my machine is also rusting (identical picture to the ones already posted).Ive had clothes come out with detergent still on them, dry spots where the water never even penetrated, all stains are still on the clothes. Ive re-washed, soaked, applied stain removers, etc... If theres any grease/oil component to the stain, you will still have it on your clothes -- even after the heavy duty cycle. Try to do a load of sheets (and Im talking about one set of sheets without the pillow cases) - they just float on the surface and never get pulled down into the tub of water. Come out stale smelling. I am so over this machine. How does something like this get foisted on the public? There are so many identical complaints. I could have written each one of these posted here. As I am merely reiterating that which has been said, I will stop. I have just purchased a Speed Queen top loader (old fashioned agitator type) that Ive never heard any negative reviews about. Its being delivered tomorrow morning. Hallelujah! I am donating this present piece of garbage to whomever wants it.

It is a basic fridge with no special features: comes standard ice maker. It has the side by side freezer and cooler which is nice in its self. First of all, these products need to be simplified on the manufacturing to save the environment. I dislike the fact that I did not get any cool features, I do have a basic model. I wanted a smart fridge, but you have to make a ton of money in order to afford one decent feature. I dislike the fact that certain features do not come as standard. I initially chose this product due to the price and not the features. In 2019, they should really have standard luxury features. None of these companies really care about the customer, its all about a profit.

DONT BUY LG! I bought an LG stainless steel refrigerator and after 30 days the top 1/4 of the doors turned brown. LG says this is cosmetic and not their issue. I bought an extended warranty through BrandsMart and that company says they only cover electrical and mechanical. The store, BrandsMart, says it is an LG issue. Bottom line from this Abbott and Costello routine is that I am stuck with a 30 day old stainless steel refrigerator that looks rusted.

Updated on 04/06/2021: This is my 3rd review. I have been dealing w customer service for almost 3 months because my refrigerator that is still under warranty, has had 2 compressors put in & has now been deemed unrepairable still has no resolve. There has been a class action suite against LG refrigerators because of their compressors that they have been using but still they are taking no responsibility for their product. Ive seen other reviews here on Consumer Affairs for the same thing. I will not ever buy another LG product again. Every time someone says they will call me back but they dont. Customer service is just a shield. I just want some resolution.Updated on 04/01/2021; I have been dealing w LG Refrigerators now for 2 & a half months. This is my second review. I am still trying to get some resolution. I have had several technicians come out & they have replaced the compressor 2 times w/ compressors that didnt work. They finally dreamed it unrepairable. So now I am waiting to see if I can get a full refund. Every customer service person tells me the same thing... They will do everything they can to get it rectified. I paid $2,699 plus tax. I got an LG refrigerator because it came w/ high ratings. My refrigerator was only 3 & a half years old before I started having issues. I loved my refrigerator up until this point.Do not buy this refrigerator. Read the reviews that have had the same issues as I have had. There has been a class action suit against lg because of this same issue. They have taken no responsibility for the problem & continue to send out compressors that dont work. Now I wait to be reimbursed... They did reimburse me $250 to buy a mini fridge.Original: DO NOT BUY AN LG REFRIGERATOR!!! Ive been dealing w/ customer service now for 2 months & still have no resolution. I bought my LG refrigerator in June of 2017. It stopped working January of 2021. I now call daily to see where the status of my service is. Each customer service representative tells me that they will handle the situation & not to worry. I still dont have a working refrigerator. They sent a technician out & they found that it was the compressor so replaced it. It never worked. That was a month ago. That particular technician has since stopped accepting LG service orders. So now I have to start the whole process over w/ a new technician company.As of today, 3/20/21 Ive not received an appointment & I still dont have a working refrigerator. They did reimburse me $250 for a mini fridge & were supposed to send me $200 for food lost... never saw the $200. I live 30 minutes from the closest grocery store & 20 minutes from the closest restaurant. A mini fridge isnt cutting it. AGAIN, DO NOT BUY AN LG REFRIGERATOR!!! The customer service has been less than helpful

This dryer has ruined our clothing. I get so upset every time I use it, the damage it does is upsetting and ruins my day. The clothing gets stuck on the stupid lint filter because it will not go in completely, it sticks up on both ends just enough to damage clothing by twisting it until it breaks. I will never buy another LG product again, and I will be sure to spread the word. This dryer was expensive, I bought it because I expected it to dry our clothing without damage. I am so disgusted with the flaw in the lint filter.