I bought an LG French door refrigerator in June 2017. The compressor first died in April 2018 and it was replaced and now it has died again, April 2020 during the pandemic and nobody can come out to fix it. This is the worst fridge I have ever owned. Not even 3 years old and I have to replace it. Im disgusted. Do not buy an LG refrigerator.

LG WT1101CW - Bought new just over 1 1/2 years. It worked fine for over a year and now it cannot complete a load without stopping because it is out of balance. Had a repairman check it out and he stated that LG said it needed the new update control board at a cost of over $500.00 before he could even diagnose problems. This is almost as much as a new machine. Obviously they are aware of a problem if the main control board is already being updated. The repairman said he could not guarantee that this would fix the problem. This machine is horrible. Contacted LG customer service and they could not diagnose using their phone diagnostic system. They stated they could give us a repair company name and stated the machine was out of warranty.

My mom actually suggested that I picked that brand and I thought it would be good to give it a try since Ive never had one before. So far its been good. I think its perfect as it is. It has everything that I need in a fridge. I like the double doors on top and the fridge on the bottom. I think its more convenient that way since I use more stuff in the fridge. I dont have to climb on the floor.

Bought the LG washer from Lowes and for a few days it worked OK. It then started to vibrate across the floor in our laundry room. We called LG and they sent out a repairman and repaired the washer. It worked for about two loads and then vibrated again. Two different companies came out 4 more times to repair it over the next 3 months. None of those times did they fix the unit. After the 5th time the washer vibrated and flooded out laundry room. We called up LG again and they said they would issue a full refund. The next day we went out and bought a Maytag washer with zero issue so far. To get the refund LG gave us a case number and a link to upload our proof of purchase. After not hearing from them for a month we called them up and said they have no record of them saying we would get a refund. Their customer service is a joke. They claim they have no record of 3 of the repairs and no record of saying they would refund the money for a lemon washer. I will never buy an LG product ever again and will let all my friend know that they should stay away also. We are out $800 for a washer that never worked from day one.

After using LG washer WM4270HWA several months, the ink writing is coming off from the washers front panel and front panel buttons. Please look at the attached picture. The panel was not cleaned using any cleaners. The only explanation is there can be some detergent residue on the fingers after loading the detergent (coming from the detergent bottle or cup). It will dissolve the ink.This is the design problem since it has to be assumed that you are dealing with detergent and LG could cover the front panel writing with transparent plastic or film as they actually do on Power and Start/Pause buttons, proving that they are fully aware of the problem. They could use other inks or just glue the stickers that can be replaced later. Unfortunately, they didnt think much about it and went with the cheapest solution, and this is not the cheapest washer model.Finally, they refused to replace the panel saying it is a cosmetic damage. However when all letters will be gone how to select the washing options? It will be a functional issue. Having extended warranty is not helping either, Home Depot, where the washer was bought, is saying the same. One of their suggestions is to take a marker and write on the panel. Ridiculous nonsense. Be aware.

This is a terrible washer. At every level it fails - light load, heavy load. When the washer reaches the spin cycle, a UE (unbalanced load error) is nearly inevitable. The washer repeatedly attempts to adjust then it resets the time and refills the tub. Manually adjusting the clothes makes no difference. Its very frustrating. I will be purchasing a GE or Kenmore later this week.

My 10 month old french door refrigerators fan starting making a loud noise. I looked up my problem on the internet and found that my unit has a know frost buildup issue. I called LG since it was still under warranty. They diagnosed the unit over the phone and scheduled a service appointment for me. A new control panel was mailed out to me. The tech was supposed to be at my home between 8 am and noon yesterday. I received a phone call the night before confirming him for between 10 and noon. The tech did not show up until 1:05. He then proceeded to empty out my fridge, remove all of the shelves and the bins. The vent behind the veggie bin was encrusted with ice which he melted and chiseled away. Then the back panel inside was removed which revealed the entire coil frozen and encrusted with ice. It took until after 3 PM for him to melt all of the ice which resulted in my having towels both wet and dry all over the kitchen, a bucket for the excess water, not to mention my food, bins and shelves strewn about. The tech pulled out the fridge and replaced the control panel on the back. Then came the process of putting everything back together and putting all of the food back in. I then had to wash a load of towels and clean the fingerprints and streaks off of the stainless steel fridge. Well the first thing that I noticed was the once firm and solid bin holder now wobbles. But that is not the worse part, the worse part is that today, one day later, the fridge has begun to make the same sound and the ice is already forming around the vent. I was assured the control panel (brain) would fix the problem. Well it seems to me that this is not the case and I know have to go through this again not knowing if the LG tech can figure out what actually is wrong. I called for another appointment and was told that as of now none is available for Monday or Tuesday so I have to call back on Monday to see when the next available appointment will be. Why should a new appliance have these issues? Why shouldnt an LG tech be able to diagnose and fix the problem on the first business? Why shouldnt I be able to get an immediate appointment for a return visit to rectify the problem? Im regretting my decision to go with LG. I should have purchased a Samsung refrigerator. I own an LG Phone, an LG smart TV and this refrigerator. I will never purchase another LG product again. Am I expected to miss another day of work to be available for service, suffer the mess and inconvenience of the repair process and then not know if after the second visit if it will be fixed or not?

Front loader Lg Washer - wearing vent hose 2 times from rubbing against other parts. Water leaked out of hose and replaced already and less than 3 months worn again! Phone call to company and NOT backing product. Machine not even 3 years old.

I dont care how many times a mo. I run the cleaning cycle, it still smells. My laundry comes out smelly. I leave the door open for up to 2 or 3 hours after I wash, dry the inside around the door. I also drain the drain hose about 4 times a mo. I take the roller jets out like 2 times a mo. and clean them. We have leveled it so much and even put a piece of plywood under it and that didnt help with leveling. This washer is really just a joke.

I purchased a LG top loader 10 kg washing machine. During a wash cycle it Exploded blowing the top of the machine right off. The force of the explosion was so intense that it smashed the near by window and sent shrapnel flying throughout the house. I contacted LG and asked why are these machines still in family homes. They need to be urgently recalled. After research I have found the same LG washing machines that have exploded in other people’s home. LG refuse to even replace the machine even with a receipt provided. These machines are dangerous. Please Beware when purchasing a LG washing machine. They are dangerous. I’m very thankful that I wasn’t standing in front of it at the time or my young grandchildren weren’t in the house. Very frightening experience and to think the company know these machines have the potential to Explode and do nothing. Very dangerous product.

LG Upright Washer smells and had bad mold. I have never heard from them. I sent emails and called the support number but nobody ever got back to us.

When a sheet is drying in the dryer, it wraps itself into a big tube and rolls around the drum that way. The outside becomes bone-dry; the inside remains wet. LG says thats the way the dryer works. To improve the situation, I should go to the dryer when it happens, open the door, pull out and shake out the sheet, put it back in and begin drying again. Within a very few minutes, the sheet becomes a tube again! Do not buy an LG dryer!

I had purchased top of the line LG stove in 2009. The very first time using it my house burned out my whole kitchen and half the house. Now this microwave that was replaced in 2009 has once again set my house on fire. My God do they do any quality control testing? Several recall notices too on said stoves. Just unbelievable.

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

Oh boy!!! Thank goodness i read these reviews. A few weeks ago i cooked spaghetti and the lg micro above the stove stopped working - control panel out except for : showing. Inside light still on. Left it alone and next morning i played around with door. Voila - number 8 came up on its own. Then one by one things began working again. Last night i cooked spaghetti again. Yep - did it again. Mind you - i am NOT using the micro to cook. But the micro gets so hot from the oven and i believe overheats the micro panel. Again, i unplugged it and went to bed. This morning it again took some fiddling and eventually a beep. So i was able to turn on the light (my main purpose in needing it to work - i need a light on that side of the kitchen). So i reset the time, etc. But as i am reading these scary reviews, the number 2 just popped onto the screen. After reading these reviews, i know it will eventually stop all together. But why i am SO glad that i read these comments is that i will now unplug it whenever i go out or go to bed at night. LG needs to step up to the plate and do a mass recall with a free replacement of another brand until they can get it right. Obviously no one wants another one of these. Who is with me on a class action suit?Thank you all for taking the time to report the extreme dangers of this unit. You probably just saved my house from burning down!!

Updated on 02/16/2021: My Husband and I bought a new home 4 years ago and we decided on all new LG appliances, LG Black stainless steel. We bought a LG Refrigerator, LG Microwave, LG Dishwasher and a LG Built in Oven (Double Range). So this past year we noticed Grooves on the oven Door and in the past 6 months they have started to Peel and Rust. We have started to noticed Paint chips in our food. Well, LG agreed to send out a company to see the damage and then they had the Audacity to say that I caused the damage to my own Product. I have never cleaned the oven other than the self cleaning mode. I do not even use anything other than Norwex in my Home. Its their way of sweeping it under the Rug. BLAME THE CONSUMER.Im 62 yrs old and they BLAMED ME AND MY HUSBAND to my FACE. All they had to do was change out the Door, but, yet, they didnt, instead they insulted us to our face. Would you really support such a COMPANY???? I have never in my Life been so frustrated with a Purchase that was made in good Faith. Now every time we use the oven to cook for our Kids and Grandkids, am I poisoning our Family???? We cant just go get a new oven on our Retirement, is this Company, LG, worth Purchasing From, Id be very aware in case something goes wrong with your appliance. Is it worth be stuck with a defective product as we are and no-one is there to back up your $$$$ Purchase? Give it thought before you buy LG Appliances.Original Review: I dont understand how a companys defective workmanship is under a one-year warranty, it has nothing to do with its normal use. My oven has a Monster in it, clawing to get out, I have the enamel chipping off, deep grooves that are now rusting, the oven is 4yrs old and expensive and Im unable to use it for fear of being poisoned. Please has anyone else had this issue or know of a class action in regards to the defect? I just may be the 1st. On LGs website there are others whove had this issue also. Should I contact them???? Im at a loss here.... Any Help would be appreciated.

I love the features. The quality of the machine is top notch. I can wash blankets, sheets, big batches of clothing. Everything comes out clean and I am confident that the machine will work every time. This is my 3rd same washer. It was more money then the others but worth it.

My LG 3650 washer lasted 40 months, with a 2 person household. Died, needs a $700 repair of the modular control panel at the back. I contacted LG to ask how this could happen, and they wrote back that they would pray for me (honest - we see youre dissatisfied... youre in our prayers). They offered no advice as to why the washer failed, or what to do other than an expensive service company 100 miles away. DONT buy these appliances. Ever.

Had an issue with the ice maker so I had LG tech replace it for $243.00 but ice maker still did not work properly so another LG tech came and proceeded to break the ice gear in the freezer compartment while trying to fix it. He order parts to repair but the parts were wrong and he then told me parts were not available to repair. Refrigerator is 7 years old and after talking to executive customer service, they said its out of warranty so they are not responsible for keeping parts. I sent two letters to the President of LG USA with no response. The company has no customer service and a very poor business attitude. President does not respond to customers letters and customer service is so arrogant. The entire place should close down like Circuit City. I am personally going to tell at least ten people about my poor experience and hopefully they will tell ten and within a few years, LG will be gone. They are A MULTI-BILLION DOLLAR COMPANY THAT DOES NOT DESERVE TO DO BUSINESS IN THIS COUNTRY. BYE BYE LG. WITH YOUR ATTITUDE, YOU WILL BE GONE..

It took almost a month to finally get LG to respond. First call they needed proof of purchase sent to them (strange, since they already knew my model and date of purchase while on the phone!!). They said once received, a manager would review to determine if they would extend the warranty, which would allow for the top to be replaced. No call back. Called again a week later--same story, but never a call back. Called again a week later, and demanded to get this resolved. After waiting for 40 minutes on hold, it was denied. I said that was not acceptable as this is common complaint about this washer, etc. I demanded to talk to a supervisor. After about another 20-25 minutes, a supervisor approved the warranty extension, and scheduled a service call to replace the top. A new top is being shipped in time for the service call. Hopefully the replacement top has been redesigned around the bleach cup!!To those of you who said they denied your claim, do not give up! Demand to talk to a higher up person! I also told them I would be going to Home Depot to complain and every time I was there I would drop a picture of the rusted washer into every LG washer on display!

LG Direct Drive WT 4801CW - Top of the line, we were told. At first small black marks were on our clothes & required a second washing. But today was the worst - its as if there is a hidden filter or holding area that fills up & then discharges filth all over clothes & sheets! I checked our water filters & lines into the machine & nothing was found. We are retired so no clothing caked with dirt/mud. Is there a filter that we are unaware of? Nothing in the manual. I wrote to the Manufacturer but no reply.. Very poor Customer Service. Local Dealer said they would have to pull machine all apart but I have to pay for it! Ive had LG products in the past but this one has done them in as well as their wonderful refrigerator, so we are done with LG anything!

Updated on 04/06/2021: This is my 3rd review. I have been dealing w customer service for almost 3 months because my refrigerator that is still under warranty, has had 2 compressors put in & has now been deemed unrepairable still has no resolve. There has been a class action suite against LG refrigerators because of their compressors that they have been using but still they are taking no responsibility for their product. Ive seen other reviews here on Consumer Affairs for the same thing. I will not ever buy another LG product again. Every time someone says they will call me back but they dont. Customer service is just a shield. I just want some resolution.Updated on 04/01/2021; I have been dealing w LG Refrigerators now for 2 & a half months. This is my second review. I am still trying to get some resolution. I have had several technicians come out & they have replaced the compressor 2 times w/ compressors that didnt work. They finally dreamed it unrepairable. So now I am waiting to see if I can get a full refund. Every customer service person tells me the same thing... They will do everything they can to get it rectified. I paid $2,699 plus tax. I got an LG refrigerator because it came w/ high ratings. My refrigerator was only 3 & a half years old before I started having issues. I loved my refrigerator up until this point.Do not buy this refrigerator. Read the reviews that have had the same issues as I have had. There has been a class action suit against lg because of this same issue. They have taken no responsibility for the problem & continue to send out compressors that dont work. Now I wait to be reimbursed... They did reimburse me $250 to buy a mini fridge.Original: DO NOT BUY AN LG REFRIGERATOR!!! Ive been dealing w/ customer service now for 2 months & still have no resolution. I bought my LG refrigerator in June of 2017. It stopped working January of 2021. I now call daily to see where the status of my service is. Each customer service representative tells me that they will handle the situation & not to worry. I still dont have a working refrigerator. They sent a technician out & they found that it was the compressor so replaced it. It never worked. That was a month ago. That particular technician has since stopped accepting LG service orders. So now I have to start the whole process over w/ a new technician company.As of today, 3/20/21 Ive not received an appointment & I still dont have a working refrigerator. They did reimburse me $250 for a mini fridge & were supposed to send me $200 for food lost... never saw the $200. I live 30 minutes from the closest grocery store & 20 minutes from the closest restaurant. A mini fridge isnt cutting it. AGAIN, DO NOT BUY AN LG REFRIGERATOR!!! The customer service has been less than helpful

Received brand new broken clothes dryer. Long waiting time before appliance repair was available, then after 2 trips to repair, left the dryer in parts and did not show for 3rd appointment. LG Appliance Company just keeps giving us delays and different stories every time we call. We want these returned and our money back. I have been extremely inconvenienced - during the holidays too - I have had to go to laundromat to dry my clothes. These appliances cost $2,000 and I have not even been able to use them!!! (Purchased from amazon.com. They have been notified).

If I were able to give zero stars I would. I purchased a $2500 LG refrigerator 2 years ago and it has also had compressor issues. LG is fully aware of this malfunction yet they are not pulling these off of the market. Their customer service staff is rude as well. I highly recommend you never purchase from this company.

Bought washing machine a little over 5 years. Front loader, very good looking LG model. One day the washing machine wasnt turning and started leaking water. Out of warranty, I decided to take it apart. I found that a piece of the back spider had broken off. The spider made a hole at the bottom of the plastic drum. Then, as you can see from the pictures noticed that the spider itself was crumbling into pieces. I bought the spider from SEARS parts and to my surprise the part was made by LG and it was bad, defective. When I inspected the spider had tiny cracks all over the place and in the crucial sections. My complaint is how can LG manufacture a spider that lasted less than 6 years and then does not try to fix its mistakes by improving the defective parts but just makes more of the same low quality.

We purchased an LG super capacity refrigerator in 2017. A few months later we began having issues with the refrigerator. From making loud grinding noises to not holding its temperature. Most recently, the refrigerator stopped working altogether, spoiling all of the food we had inside. We have had technicians come out a total of 6 TIMES and we still do not have a solution! Our freezer is currently not working and the ice dispenser is leaking. We have had a non-working refrigerator for over a week. We are extremely disappointed in this product and the zero solutions LG has offered. We will never purchase another LG product and will definitely warn others not to do so.

It is an LG REFRIGERATOR. It is double door and bottom freezer. The right door when opening, the inside of the door that is plastic has come away from the door. The repairman has been there twice to fix. It has broke again. I am hoping for my parents sake that the repairman that is coming again will say that we should get a replacement fridge. We are very frustrated in this LG fridge.

My husband and I were recently upgrading our stainless steel appliances. Keep in mind I loved my old ones but my daughter was getting a new house so we thought we would give her ours and get we! I did some research and found the items I wanted at Lowes! I had them delivered and loved the way they looked! After my first load of dishes I was wanting my old appliances back. I called lowes and they told me oh they would never recommend an LG Dishwasher! Not only is the dishwasher horrible it does not get the dishes clean and leaves water and spots on everything but the stainless steel always looks horrible! Ive had stainless before but for some reason this brand is horrible! I am now noticing small dings in the appliances. It is just my husband and I were very careful so the durability of these appliances is horrible.

LG RANGE IS EXTREMELY DANGEROUS. The knobs on the front can go on incredibly easy. Just a light brush up on them and it turns the stovetop on. Ive burned plastic bags, pot holders, myself. I cannot understand how this is even legal? Im worried about a kid accidentally turning it on when Im not home. Make a fix before someone gets hurt.

I purchased the LG 6.3 cu ft self clean oven in black stainless. 12 months in (even though I baby it and am very careful) the paint is chipping off. Now 1 month later the fan motor growls every time I use the oven. I called LG and asked if they would cover the repair simply because it is so very recently out of warranty. No. No chance. $125 to have a technician assess it and then whatever the parts and labor are to repair it. If the product is only designed to last 13 months perhaps it should be cheaper than $1100. I have used it approximately 300 times for about an hour max each time. So 300 hours of use should be all you should expect.

Was the best deal available at the time and was highly recommended by salesman. Love the brand and would buy again as it has many features you dont necessarily get elsewhere. Highly reliable products. I like the ice maker and filtered water system. Also like that I can move the shelves around to maximize and customize the space in the refrigerator. I also like the meat drawer and produce drawers. They are spacious enough to hold adequate products. But the freezer is too small, would like less shelving etc to give more space; maybe move the freezer to the bottom instead of side by side if it could be configured correctly and I could see and retrieve product easily.

We bought an LG Dishwasher, Washer & Dryer - BIG MISTAKE, 3 pieces of JUNK!!! The washer always spins unbalanced. Cant fix it! Then the bleach dispenser stopped working a year later. The door got real tight and started leaking. Called LG. Repair guy shows up just to find out whats wrong and order parts. Orders a new door. 2 weeks later, he shows up with a RED door - our washer is white. He says, Guess I should of checked the box. Two more weeks go by and we finally get a white door. Bleach dispenser still doesnt work. It washes OK but we hate it anyway!

WM2050CW - We purchased this machine in 2010 and it seemed the answer to all our prayers. It worked great, cleaned well and the clothes were almost dry when they were done - very little time in the dryer to get them done. The machine wasnt cheap but it would save energy and use less water and of course cut down on dryer time. Then this year problems arose and it was out of warranty. No problem, I thought, just call a repairman and all will be good. WRONG. Found out most will not work on the Korean made LGs. The parts are hard to get and expensive and the service from LG itself is horrible. This coming from the tech that we finally found to come out and work on it. Great we thought, get it fixed and back to washing. WRONG again. Pump was shot and the supports on the center drum were beginning to go. Okay how much to fix? We asked. $400 for the pump which could take up to two weeks to even get and up to a $1000 to replace the supports. OUCH!!!! Needless to say repairs were not done. Called several repair businesses to get a recommendation for a replacement. All came up with the same answer...... DONT buy another front loader. Reason: not built to last, parts are expensive, and some brands like LG nobody will work on. So we went back to the good old top loader and it is a Speed Queen and it has a 3 year warranty and according to all the repair people we talked to it is one of the most dependable out there. The best part it is made here in the good ole USA..... If you think front loaders are great look them up on youtube and see what happens when the supports go............ SCARY.

Does not wash stains, does not wash clothes clean. Have to stand on stool to reach into washer. Dryer takes forever to dry regardless of setting. Spent too much money on a washer and dryer that does not clean or dry clothes right. Bring the “Agitator” back.

I purchased my LG #LTCS20220S in Feb. 2015. From the start I had some difficulty with the temp. settings and still do. However, I noticed when I close the refrigerator door that the freezer door pops open. Initially thought this might be causing fluctuations in the freezer because of all the freezer burn Ive been getting on my foods. (The temp. setting is at the lowest setting). It took me a long time to find the correct refrigerator temp setting so food does not spoil. At the lowest freezer setting I am still getting freezer burn on everything that goes in the freezer, including stuff that I repackage in freezer bags or containers (at the advice of LG service rep). What this means is I cannot buy food at the grocery store, like meat, in its original packaging, and just put it in the freezer. In a week, the freezer burns is starting to show up. Ive never had this before with any refrigerator/freezer I have ever owned and Im 64! I have called LG customer service many times. They have sent 2 different service techs out to my house. Everyone tells me nothing can be done, its the design. LG tells me the service techs have to say UNIT IS UNREPAIRABLE before they can file a claim and help me. Its all about the wording used on the service from so beware of that. IF the service tech leaves your house make sure he marks its Unrepairable or nothing will happen! I am going in circles with LG. I am throwing food out like crazy. I am so fed up with this issue that I want to just put this thing out on the curb with a free sign on it! I am still in limbo on this and waiting for a call back which I may never get. Its just not worth it. Nobody at LG is going to be on your side. They make me feel like its my fault! I cant imagine the President of LG repackaging his food before he puts it in his freezer EVERY SINGLE TIME! Like I am doing! Do yourself a favor and support the small appliance store where the customer counts. This is ridiculous and quite a waste of time and money. If I get good service, Ill re-write this review. But as of today, I am not.

About 2 months after purchasing the unit, the heating element that controls the defrost mode went out and had to be replaced. Also, this unit makes a horrible vibrating noise when the compressor runs. If I put my hand on the door, it immediately quiets down. When I told the technician about it, he said it wasnt anything he could fix. They sent another technician out and he said this is normal and that the new compressors are just loud. That doesnt make sense because when I put my hand on the doors, it immediately quiets down. National Platinum Services wont send anyone out unless I agree to pay a $95 fee. I refuse to agree to this as the unit is new and is under warranty.LG says this is an installation problem and not their problem. LG told me to watch a video on how to level the unit and sent me a wrench for the doors. I have both front legs as high as they will go and the wrench they sent doesnt fit - one end is too small and the other is too big. LG confirmed that the wrench they sent is the only one they have for the refrigerator, yet no one can tell me how to adjust the doors without it. I talked with a supervisor who said they would send someone out free of charge to get it level but that never happened. A month went by and now LG is saying a new policy went into effect 2 weeks ago and I have to pay the fee. I find it highly suspicious that National Platinum Services avoided contacting me until the new policy took effect. BTW: Both technicians who came pulled the unit out from the wall without re-leveling it.Now today the heating element that was replaced is not working properly and ice and frost is building up in my freezer. Im beginning to think that the whole line of your refrigerator is not properly leveled is just a stalling tactic from LG and they know these units defrost mechanisms are not designed/built properly. Perhaps this is why theres such a bad vibration and noise. Theyre just trying to waste time and wait for the warranty to run out. NEVER. BUY. LG. EVER.

We have owned our refrigerator for 2 years exactly & the compressor went out. LG has a 5 year warranty however the repair company they use continues to cancel & reschedule the appointment. We have now been without a refrigerator for 3.5 weeks. And will be waiting even longer. With no end in sight. I really wish I never have bought an LG refrigerator!

This is the worst company that I have ever dealt with. My fridge is 3 years old and the compressor had already failed. This is a common issue (that affects almost all units) that LG and technicians have accepted responsibly for. However what they fail to tell you is that after spending $2500+ on a new fridge, they will not offer assistance. Upon calling customer service, they even went as far as lying to me, by telling me that the product only had a 1 year warranty. DO NOT BUY THIS PRODUCT. SPEND YOUR HARD EARNED MONEY ON A MORE RELIABLE Product that will last you more than the years.

Product: Refrigerator. Model #: LFXS29626S. Recently I purchased what I believed was a top of line LG refrigerator. At the time of my purchase I truly believed that I was making the absolute best decision and that I was purchasing the very best refrigerator line that money can buy, however I now feel like I have made the absolute worse decision and I feel totally exasperated because my family and I sit here in our home living out of coolers for over 6 weeks and constantly managing ice to keep our food from spoiling. The problem is that this refrigerator has been out of order since August 8th, it is now Sept 19th and we are facing the 5th time of parts being placed on back order.If I had some idea of when the parts would arrive rather than facing the 5th time of being backordered there might be some peace of mind. Unfortunately, I have no idea when this part will arrive and will ultimately be repaired. It has already been 6 weeks of living out of coolers. I have called LG customer service multiple times and have dealt with friendly support people who try to help most times leaving the call believing there was a solution soon including being told twice that if the back order is beyond 10 days that the refrigerator would be submitted for likely replacement. No action on this yet just excuses when I follow up. My refrigerator was delivered Dec 2015 then began noticing problems in July 2017. I had a repair technician at our home on August 8th. Now I sit here with this top of line refrigerator with absolutely no idea when it will be repaired. In the past, I have always purchased less expensive models or maybe what could be thought of as lower quality brands. I have been fairly satisfied with these competitive brands, with only frequent problems requiring regular repairs. Understandably, I anticipate repairs on all appliances used in my home (those would have been better choices at this point), but this current repair, the time to get it handled and still with no solution is 100% unacceptable. I purchased this brand and model believing the product and support would be first class. I hope that you can comprehend how much of a great inconvenience this has been to be 6 weeks without a refrigerator to me and all my children. I need help and I need it soon! I am feeling inclined to make many more people aware of the support and lack of LG standing behind their products.

Three weeks ago my son contacted LG customer service. Our refrigerator has been running with a loud fan sound. Recommendations... to set temperature at original setting settings and dont open the doors. Three weeks from then... same situation. Today I called LG customer service talked with Chris. He asked for the fridge/freezer temperatures. Fridge panel at 34, freezer at -6. Yet, I explained to Chris that I bought refrigerator/freezer thermometers... the fridge reads 60 degrees, the freezer is reading at 30 degrees. Chris asked my son if the settings on the refrigerator was personal or preference. My son said I guess preference. Conclusion - Chris now had us reset the temps to fridge, 37 and the freezer at 0. He said since we preference the other temps, tried to explain that we did not set this temps, he said, Well your son said it was a preference. No one at LG was helpful. Very belittling, Dok. the first person spoke with, continued asking Is the fan sound humming, snapping, tapping? When I tried to explain that no one set these temps, Chris used the bias term personal or preference. Not one person was willing to work together to solve the problem. They were looking for blame. Point remains, whatever the panel temps says the refrigerator is still at 60 degrees, and freezer is at 30+.

LG is one of my favorite brands. Thus far, Ive had no issues with it. LG has got to be one of the most innovative brands regarding household appliances. I just liked the refrigerator best. The way it was displayed at Best Buy was very appealing. The style, its features, and how practical it came across. The customer service representatives at Best Buy were very convincing as to how convenient the latest LG refrigerator would be. And boy, were they right. Its very nice. Its interesting, efficient, and easy to use. But I would want the water filter to be cleaned more often. Otherwise, I have no issues with my refrigerator. The LG brand works really well. I highly recommend it to anyone.

We purchased an LG refrigerator a little over 3 months ago from Home Depot. We have had so much noise coming from it!! We have leveled it and checked that the floor is level. Called customer service and was told if they found it to be normal noises we would have to pay for the service call! It will run quietly for maybe a day then will start humming loudly, everything in the doors vibrate, and makes really weird noises!! Called customer service and was told I need to manually defrost! I should not need to manually defrost a $1700 refrigerator after only 3 months! Home Depot wont do anything because it is under manufacturers warranty for the first year.

I bought an LG refrigerator from Sears in May 2015. In June 2019, my freezer stopped making ice. Long story short: an LG technician diagnosed the problem as a compressor/sealed system failure. LG agreed to a courtesy repair but after three visits the LG technician submitted a report to the company declaring the unit unrepairable. Since then, the company has delayed and deflected and made follow up and follow through extremely difficult. I cannot reach a service manager on the phone. I am not sure whether I will be compensated for my losses. I know there is a class-action lawsuit against LG on this very issue. I may well end up joining it. There is no reason why a four-year-old perfectly maintained refrigerator should fail after four years. It should be covered under the manufacturers warranty.

I wrote a review maybe a year ago... same problem everyone had with the unbalanced load of the LG washer and no credible response by LG except... go pay a repairman to fix it. I read about 2 possible home-made cures... and one really works. Take an old throw-away bathroom hand towel, and fold it over and over to get it to a point where it can barely... BARELY... get wedged with all your might on top of the drum/cylinder in your washing machine and under the metal frame above it. I really struggled to get it in there... That is how tight it must be. Now do another towel... same way, for the opposite side of the machine. One towel is at (say) 9 oclock and the other is at 3 oclock. And dont worry that maybe 2+/- of the towel hangs out over the inner portion of the tub... there should be an equal portion hidden out of sight to the other side of the top of the drum. This way the towel can move a bit during a cycle and yet basically enough stays in place to absolutely keep the drum from rotating out of balance. Thats it. While the towels might move a bit during a washing cycle and end up at 11 and 5 on the imaginary clock, as long as they are opposite each other, they work. Just check them after each cycle... Are they tight? Do they need to be re-wedged in there?To help further, I have run the spin cycle only as high as medium. My first few cycles showed me that the towels were not wedged tightly enough in the opening, so be ready to re-do this part a couple of times until you realize how hard you have to work to get those two towels wedged into place so tightly that maybe there is not even room to push a quarter in above the towel. Be careful of your fingers as you do this... That is how tight I wedged these towels in!!! See photo. I have run maybe 20 loads since this cure was found online... and I have no more UE messages. I used to get a UE message every time I ran the machine!!!

We are an LG household. Washer, dryer, and refrigerators. Our main kitchen refrigerator, a 2016 model, stopped working in July 2019. First failure. LG send out their authorized repair technician who came and changed the compressor. It worked for about 2 weeks and died. That was the second failure. LG sent out another technician who said the previous technician had done an incomplete repair, he said he completed it, and left. The refrigerator worked for a few more days, then died again.That was the third failure. The fridge has now been non-functional for over a week, and the repairman is not scheduled to come for another week. It is not good to send repairmen who are unable to perform a satisfactory repair the first time around, not to speak of the extreme inconvenience of losing three refrigerators worth of food (from three failures in the span of a month). Looking back, I would have much preferred a replacement machine after the first machine failed, or a refund after the second failure. We are now on the third failure and not thinking good thoughts of the LG refrigerator company.

I have a LG LSXS26326 side by side, not even 3 years old, purchased 3/2015 from Lowes for $1600, 3 weeks ago is not cooling on either side. I called LG direct many times, always getting the runaround. I was given 2 numbers of repair services in my area. I called these numbers 2 days in a row and left messages, with no response. Every service repair company I called in my area said they are not authorized to work on LG sealed system or compressor, since they are under warranty. HomeAdvisor sent a service repair out from SC, Im in NC, 30 minutes and $75 dollars later, I was told it would cost a minimum of $500.00 in labor to fix the problem and maybe parts, since LG customer service is so hard to deal with, like I didnt already know. Repair would need to replace compressor and sealed system and blowing out lines with very expensive gas. I was told parts are still under warranty by LG Direct, but could take 7-10 days to ship out, who knows how long it would take to get them??? Ive lost hundreds in food. My repairman basically told me to go bUy a new refrigerator, he said 85% of the refrigerators they work on are LG, and recommended Whirlpool, Kitchen Aid and/or Maytag as replacements. Very upset that they do not stand behind their products and their customer service has A LOT to desire. Do not buy LG unless you have money to throw away. Im a single mom and this has cut way into our budget. $1600.00 down the drain!!! We had hopes to go on vacation this year, but thanks to LG that wont be happening, having to buy another fridge in such a short period of time, has taken that out of the budget.

We have been using our new LG dishwasher approximately four weeks so I have actually turned it on about 5 times. Went to use it today and door would not close. When I did get it closed I could not open it. It was stuck. Husband finally got it open. Latch is defective. So when repairman comes Wednesday to fix my leaking (new) LG fridge guess he’ll be repairing a dishwasher also.

Current elapsed time of this issue is now 1 and 1/2 months. The LG refrigerator (LFXC24726S/02) stopped working on April 27, 2018. The refrigerator is still under warranty. I bought a kitchen suite of 4 appliances through Costco which included the refrigerator. LG did not want to honor the warranty at first. After several calls they sent a technician who determined it was a defective compressor. 2 weeks elapsed and neither LG nor I heard from him again.After several calls to LG a second technician came and also determined it was a defective compressor. He ordered the compressor. He finally came to our house but refused to install the compressor because LG had not paid him for previous service calls and demanded payment for his services upfront. He was rude and discourteous. He said LG failed to provide him with the info to process the repair. He did not want to talk to the LG customer service either. I was able to get him the info so he could proceed. He installed the compressor under duress. He left right away. The repair to the refrigerator failed.I had contacted Costco and Costco and LG have been going back and forth to make a final determination to provide a refund. There is still no determination. I have kept notes of the ineptitude of LG, its customer service, its repair services and its unwilling to fulfill the obligations of the warranty. I have spent countless hours trying to find a resolution. I have been without a refrigerator and have lost food to spoilage. I am not happy that Costco is also unable to leverage LG to address the issue. I am being neglected and not responded to because of LGs lack of care toward its customers. It is further distressing that a company can flat out not fulfill the warranty obligations of its products.

Range now 4 years old and is a complete lemon. 1st episode telescopic rack defective upon delivery. 2nd - Self Clean melted knobs and blue enamel started flaking off. 3rd - Oven locked and would not reopen - parts unavailable till after New Years! Happily bottom oven drawer worked as I was receiving! Repairman said that they dont make them like they used to and enamel was defective, but they could not do anything. 4th - Oven light stays on all the time - inside window gets dirtier each time we use bottom drawer. 5th - All the knobs are now melted and bottom of oven enamel is completely coming off as well as door and sides. 6th - New telescopic rack came apart completely! 7th service call placed and pending.

November 2018 I purchased a LG large capacity washer and dryer. We have several LG appliances in our home so I thought it would be a really good appliance. This washing machine is one of my worst nightmares. Water doesnt cover clothes. I have to lug buckets of water, dump them in and it still doesnt cover clothes. I put in dirty smelling laundry and get dirty smelling laundry when its done. Change of season clothes that are packed away for the next season are the worst. I changed laundry detergent plus add crystals, all kinds of additives trying to get clean clothes. It doesnt even agitate strong enough to clean clothes. For an expensive investment, its awful. Id be better off going to a river and beating the clothes with a rock. The machine runs as its suppose to but it doesnt do the job. I have invested in a very expensive bucket and Im upset. I want a washing machine that does what it was advertised to do. Give me clean laundry.

We purchased an LG fridge about a year and a half ago. When it stopped working we called the company and it took 10 days to authorize repair. Their authorized repair person came out and said it was the compressor and he came back a week later with a new compressor. After 6 hours of trying to repair he said he put in wrong compressor. At that point LG said it sucks to be you and that they were done with us and not even a sorry that you paid 2000 for their equipment that doesnt work now and its now the responsibility of the repair person to fix it. The compressor has a 10 year warranty but that is false advertisement since it really doesnt. Their customer service rep said the fridge is no longer under warranty after a year and a half. Dont buy an LG fridge. Its not worth the hassle.

I like that it was stainless steel and side by side freezer and fridge. It got really really cold and it didnt make a sound when you turned it on. I like that it had multiple shelves inside the refrigerator and freezer. That is everything that I love about my LG refrigerator. It didnt have filter water or ice made in the fridge and that it didnt have a under freezer and a side by side refrigerator. Thats really everything I didnt like about the LG refrigerator. The LG refrigerator has meet my expectations for it. It had everything I loved and a few this I didnt like but overall my experience was great and I would totally recommend it to someone else.

We bought LG French Door Refrigerator in 2012, ever since then we kept having issues and paid for Repair. I already spent over $1000 on repair within 5 years. And my Refrigerator is no longer useful without new compressor installation. Now Freon gas leak, compressor fail, with out of warranty, I need to pay almost $460 again for New compressor installation. Customer service is not organized; they give few numbers of authorized service center which they do not install compressor or not in service in my area. I Spent time on calling back to customer service several times. Well, now we need to dispose crappy refrigerator and will pay for a new one. Do not buy LG Appliances. They have no customer service and they do not care customers time.

Purchasing the matching LG washer and dryer was my first LG appliance purchase - and it will be my last. I have usually purchased appliances by Kenmore or Maytag and would have the appliances for years before they had to be serviced. However, that has not been the case with the LG 7.4 cu. ft. Gas Dryer with Steam in White, Model # DLGX3571W. I purchased the dryer on June 27, 2015 and it was delivered July 2, 2015. About a couple of weeks ago, I noticed that the clothes were not drying after a full cycle. The first time, I increased the drying time and made it more dry, still the clothes did not dry. Finally, after the third cycle the clothes were dry. Since that time, it has taken several drying cycles to dry one load of clothes. I cant imagine how this will affect my gas bill. Because the dryer is only about 6 months, I requested a new dryer. I figure that if I started repairing a dryer that is only 6 months old, Ill be repairing it forever. But I was told by a very condescending executive manager, Cortel, that I would not get a new machine because that is not how it works. I tried to rationalize with him and told him that I was willing to have a service tech check the machine, but if there was a problem I didnt want it fixed, I wanted it replaced with a new machine. That was like talking to a wall. So my next step is to file a complaint with the President of the company. I would caution consumers against purchasing Model #DLGX3571W in particular and in dealing with LG in general because of their unwillingness to be fair to their customers.

My husband and I purchased an LG appliance package from Best Buy (about $5k) when we bought our new house in May 2018. It included a refrigerator, stove, microwave and dishwasher. In March 2020 while self-isolating during the Coronavirus pandemic our refrigerator compressor went out, resulting in the loss of around $250 worth of food. This is bad enough, but it happened with a food shortage going on because of the Coronavirus panic-buying that is happening everywhere. We had to wait 3 days before we could get a repairman out to us. Thankfully he had a compressor; it was under warranty, and was successfully replaced. The fact that LG KNEW that they had faulty compressors in their refrigerators, and that neither Best Buy nor LG contacted us to notify us of this defect is really a problem. We are out the $150 that it cost for the repairman, as well as the cost of the food we lost. I will never buy another LG product since it appears that they dont care about the consumers, only about their bottom line. If youre thinking about buying an LG appliance, DO YOUR RESEARCH FIRST and read reviews.

We purchased the Lg fridge model # LSC26905TT Serial # 706MRBW15621 in March 2008 from Best Buy. In August 2013 we discovered that at some point the hose in the back of the fridge feeding water into the ice maker and water dispenser had been leaking. Our basement as well as items in our basement were soaked and some things were ruined as well as the floor under the fridge and the surrounding cabinets. I made several attempts to contact the company directly via e-mail, which was the only information I could seem to find, when we discovered that the hose wasnt just leaking but it had burst for no apparent reason. I got no response at the time and gave up, calling Best Buy Geek Squad to make the repairs, being told by the repair person that it was rather unusual that the hose had burst and seemed to be a defect in the materials. In the following year I had noticed a sticky substance oozing from around the front of the freezer causing extensive damage to the seal around the freezer. The edges around the front of the freezer become extremely hot. There was a very loud squealing coming from something off and on and most recently I heard a sound of dripping water and discovered upon removing the back of the unit that water was dripping from an unidentified area and pooling at the bottom. We cleaned this up and I called Best Buy Geek Squad to look at it for possible repairs. When explaining all of the issues they told us to call Lg directly and provided a customer service number and I was able to reach someone directly this time. On October 1st a repair man by the name of Maximo came to the house and said that he had never seen the problems we were having. He took pictures and live streamed them to the home office, telling us to call in 3 business days to check on the repair status. He also said that he had noticed singe marks near/around some of the coils and to stop using the fridge as it was a fire hazard. When I called (the next day, not 3 business days later) I was told they could not tell me what they are thinking of doing but they definitely could not make any repairs to the fridge. I was told they would decide to either replace the fridge or give us some sort of a refund check. I explained I have a toddler in the house and not having a fridge for an undetermined amount of time is difficult and the woman by the name of Angelica told me she would make a note to expedite the decision. Oct 6th was the third business day and I was still not told what they intended to do just that I needed to provide a receipt of purchase. Again I explained I have a small child and need to provide items such as milk for her and would like to know how long it would be and I was told only when we provide the receipt could they proceed with their decision. One day later, Oct 7th I was finally told by a woman named Barbara that when they receive the receipt they would determine a prorated refund to provide. She was very rude hanging up on me but not before speaking to me as though I was a child, when in fact I am an upset dissatisfied customer with a defective fridge that I thought just needed a bit of repairs and now I am being told they cannot fix it because they dont even know what is wrong with it yet we are responsible for purchasing a new fridge out of pocket. I did also speak with her supervisor by the name of Michael. He was very kind but not very helpful, again telling me it would be a prorated refund of most likely only about $200. This was a $1500 fridge that is only 6 years old that is broken due to manufacturer defect and I find that to be an unacceptable solution, especially considering the fridge was a fire hazard and could have set my house on fire at any time of the day or night putting my entire family at risk including my daughter who is not yet 2 years of age, and this is all due to manufacturer defect, not something the customer has done yet the customer is the one made to deal with all the consequences. I dont know of any other brand fridge that breaks after only 6 years of use and the company obviously doesnt stand behind their products seeing as they are not willing or able to fix the problem, and in researching Lg further I see there are hundreds of similar complaints against the quality of their products as well as their poor customer service. This consumer will never purchase Lg again.

We bought the LG WT1701C washer and matching dryer for a new house. I started to notice the clothes werent getting clean, even on the Hot setting. I felt the water, and the in the Hot setting, the water was barely tepid. A service tech came to look at it and informed me that most of the new washer brands have a top temperature of 100 degrees. I was shocked to find this out. He did inform me that selecting a different wash cycle than Normal, like Bright Whites or Oxi Sanitize, will give you water thats hotter but those cycle times are longer.Also, in the Normal cycle, it seems that the washer takes more time to sense the size of the load than it does to wash it. Although I saw that it had no center agitator, I assumed the washer action would be similar to the old agitators. But I have watched laundry loads that swish back and forth but sometimes the laundry on top doesnt get down to the tub that does the washing. The agitation doesnt seem to be very strong. Again, selecting a different setting like Heavy soil, will create a stronger agitation.If youre shorter than 5 6, youll need a stool to reach the bottom of the tub. And be careful about inadvertently pushing buttons once your load has started. While reaching in the washer, I inadvertently hit a button that changed the setting. I could not go back or resume and had to start over. I was 2/3 through the cycle so it was very inefficient in water and electric.So far the dryer seems to work well. Although its a nice looking set, I would not buy it again. Even with some concerns about the smell in front loaders, I would choose a front loader to make sure that the clothes tumble enough to get clean. I believe this model has been discontinued but there are newer models with similar model numbers that I believe will have the same issues.

I have LG refrigerator LFC21776ST for less than 8 years. Suddenly both the freezer and refrigerator sections stopped cooling. I called LG for assistance with service. They provided a list of local LG authorized service providers (not an LG technician). I selected one, Advance Solutions of NY who sent a technician to diagnose for $108. After identifying the problem to be the compressor, the problem was passed back to LG who scheduled the only tech in my area to come a week later. The tech scheduled between 8-2, arrived at 2pm and performed the replacement of the compressor. I was given a bill over $600, which included the cost of the compressor part. I informed the tech that this part was covered by the 10 warranty (my refrigerator is less than 8 years old).After calling whoever he had to call, the discrepancy was resolved. I paid the bill and was told to wait 24 hours for the unit to completely cool. 24 hours later and neither the refrigerator nor freezer are adequately cooled. I called LG and was told the tech would not be available over the weekend or Monday and that someone would contact me in 1 or 2 business days to discuss scheduling. What?? I asked to speak with Executive Services Dept and was put on hold of 1.5 hours. Finally someone spoke with me but had little more to offer. The tech was texted and will hopefully contact me. When, I don’t know. All my food has spoiled. I still don’t have a working refrigerator and have no idea when the issue will be resolved. Not a happy camper. Life is not good at the moment.

This is the worst washer I have ever used!!! It takes me 3 - 5 hours to do a load of clothes! VERY RARELY will it wash without me having to reset the load up to 5 or 6 times per cycle! With my laundry room in the basement I am constantly up and down the steps resetting the wash. I have NEVER been able to complete my wash in one day since buying this poor excuse for a washer 1 1/2 years ago!!!! Its not even worth 1 star but it wouldnt let me submit without at least 1.

I have purchased the dual front load washer (WM3470HVA) and dryer (DLGX3471V) on Oct 24/13. This past February the extended warranty expired. Did not get my 400.00 gift card. After the warranty ran out my washer does not turn on. Had to google the problem many others are having. Need to unplug the machine, hold the buttons, then plug back in. The lettering on my washer and dryer started wearing off after couple of months. Called Sears. They do not cover that under warranty. Last night I called LG support, the person that answered my call did not know English too well and he did not know much about the products. His conversation was um, um, um. Poor customer service. This was the first time I purchased a LG and it will be my last. I have had Kenmore appliances for over 15 yrs never a problem or repair. Hoping in finding a solution for the lettering on my control panel. I will never recommend LG products to family and friends, very bad choice. In future it is best to check reviews before purchasing any products. Lesson learned!

We purchased an open box LG washing machine from Best Buy; first they changed the delivery date without notice; fast forward five months, this washing machine flooded our brand new house THREE TIMES. LG sent a technician out one week later because they only have limited amount of service for this area; the technician couldnt find the problem and after the third visit, and us videotaping the washing machine during the wash to see where the water was coming from, the technician said it was fixed. Well, we requested him to stay and watch and finally, he see the problem that LG never heard of. After one month, LG finally decide to issue a request to Best Buy to issue a refund since the washing machine was under warranty. After I go to Best Buy, I am told that their store policy is not to issue a credit back to the credit card, but to issue a store credit. In other words, they force you to purchase something from their store rather than shop at a store that has a better return policy. Warning: Dont EVER purchase a major item from Best Buy.

Last Christmas we bought an LG French Door Refrigerator. This past August it started making a noise. My husband called LG. They sent out a repairman and he said that it was not defrosting. He opened the back of the refrigerator, it had a chunk of ice which was making the noise. He replaced the computer board and stated that would fix the problem. On September 7 I noticed the freezing section was not cold. With a temperature gun my husband noted that the temperature was only 32 degrees and according to the computer setting on the refrigerator it should have been 0 degrees. From this point on our nightmare started.Another repairman come out at 8:30 Thursday the 8 in the morning and stated that it need a computer board. It was replaced a second time. At four oclock that afternoon my husband check the freezer. It only registered 32 degrees. From this point on it has been a series of phone calls to LG customer service. My husband even talked to a supervisor on Monday the 12 who stated that the last repairman sent in a recommendation that the refrigerator should be replaced. After more phone calls to LG they now says that they will fix it for a third time. We are at our wits end. We called hhgregg where we bought the refrigerator from and of course their help was minimal. If and when our problem is fixed, I will not recommend LG products to no one.

Our dryer failed during a run, and would not power back on. I checked the circuit breaker and the plug, and unable to restart the unit, I placed a service request with LG. Over the past month I have experienced nothing but frustration and disappointment from LG customer service. I have been given inaccurate information, been repeatedly told to expect a call back or email about service status, but the only communication I have had with LG is when I have initiated contact. Please note that because I have two children, one of whom is still out of school because of the pandemic, the only times I can call when the 800 number is operating is on W and F when I am commuting to/from onsite days at my job. Below is a detailed timeline of my experience:Th 4/15. Dryer breaks during run. Test fuse, power line, reset per manufacturer’s instructions. Fr 4/16. Submit ticket through LG website describing problem. Sa 4/17. Receive email response from website instructing me to do the troubleshooting I had already completed prior to submitting ticket to website. Call LG 800 number to request repair. Told that I would hear back within 24-48h about getting an LG service technician. Tu 4/20. Call LG because I received no call back. Am informed that they could not find a local technician, and my request was being escalated to the regional services team. Fr 4/23. Call LG for a status update. Rep informs me that they have 5 business days to find local authorized technician, but that if they cannot within 5 days, I can get a replacement authorization. W 4/28. Call LG again, to request replacement authorization. Am told I need to wait an additional 48h for update.F 4/30. Call for status update. Rep tells me that information I received on 4/23 about replacement is incorrect, and that regional services is still looking for repair. Request transfer to executive services. Call gets cutoff partway through. Attempt to call back, but service line is closed for the day. Particularly disappointed that the executive services person I was speaking with did not call me back, because the first thing he asked for was my phone number, in case we got disconnected.W 5/5. Call LG; request immediate transfer to executive services. Rep curtly informs me that they have hundreds of thousands of technicians, just none in our area. Furthermore, that LG has 30 days from my initial call to locate repair services, so I am not yet entitled to a replacement dryer. However, she does provide me with contact info for an authorized service provider in American Canyon. I contact said service provider, Linet Electronics. Technician at Linet tells me that yes, they do service our model of dryer, and they do service our town (35 miles away), and yes he does have availability. He advises against booking him directly for warranty repairs, because then I will need to work request reimbursement from LG for the repair.W 5/12. Call LG; request they contract with Linet Electronics to service our dryer. I provide phone number, but the rep insists that I need to provide email and postal address, too. They should have this information, since I got the phone number from their authorized service system, which is infuriating. I call back once I have the email and post address. The new rep calls Linet, but Linet wants an extra $225 to do the service call, and so LG will not authorize service (this strikes me as absurd, since replacing the unit outright, or providing me a refund, will undoubtedly cost more than the service call with a surcharge). I am told that regional service has 2 chances to find someone in our area before we qualify for replacement, but apparently hasn’t done anything since my first escalation on 4/20 (15 business days ago). Rep promises that I will get a call back within 24-48h about warranty replacement. I tell him I am highly doubtful about that, since I have not received any updates, by phone or email, at any point so far. That my only contact with LG has been contact that I initiated. Th 5/13. Much to my surprise, Jacob, the rep I spoke with on 5/12, calls me back to let me know there has been no action on my replacement request yet. He promises to call me back in 24h. F 5/14. No call back from Jacob. Monday will be 30 days since my dryer broke. I will call LG and demand they send a replacement dryer, though I am not confident they will honor their warranty obligations at this point.

I purchased an LG Refrigerator and has had numerous problems with the product. LG trained technicians has visited my house at least twenty visits. I have lost food products countless number of times, lost time off and wages from work and I still have a product that has cost me $27,000 worth of frustrations and disappointments. No one has offered me a replacements, food lost or lost wages nor have anyone ever returned a single phone call.The customer service is simply terrible, the person on the other end of the phone talks to you with little or no respect. I had to tell a gentlemen on the other end, Dont talk to me in that tone of voice. They even told me I had to write a letter to the higher management to further complain for, which made no sense to me when they have my record of complaints in front of them. The refrigerator has had 3 compressors replacements, an ice maker, the entire Freon system w 5 lbs of Freon, the motherboard and God know what else. I can go on and on about my experience with this product but I dont know if it would benefit anyone or even if it will get posted. I can say I wont stop until someone has heard me. Another weekend without a refrigerator!!!

Washing Machine Model WT1101CW - There are several issues, the top being that the washer does a poor job of cleaning clothes. Ive had to soak white shirts in bleach to get out normal dirt. Ive had to wash clothes twice and three times to get them to even smell clean. I had a 20 year old Maytag prior to the LG and Im ready to get rid of this one after only having it 3 months. A second issue is that it leaves a full tray of water in the dispenser after the cycle is completed. I have to dump out the water every time. I called for service and they will not come out for that issue - stating that they only respond to technical issues and thats not technical. What??? Ive followed all of their instructions - and even called them 2 weeks after having the machine. No response from LG.

At 6 months old our top load highest model LG washing machine we purchased at Lowes has had problems. We are now in year 3 and have not had it fixed yet. Lowes, LG, and the Steel City Appliance in Sault Ste Marie, On are all useless. The appliance repair company has been to inspect washer, ordered wrong part, never shown up on 3 appointments, then quit doing LG repairs. Call LG. They say they will send someone from Sudbury 150 miles away, they say, We dont come that far. What a joke. We are at wits end. Dont buy LG.

Piece of crap top loading washer Model WT1701CW does not work! This washer, I was told by the salesman at Conns, with which I am no longer doing business, was programmed by a woman. It ought to make her and her environmentalist friends happy, because it saves water. But if you want your clothes washed, youre out of luck, because they will not be submerged below the water level of only a few inches! LG is no help at all, refusing to do anything. No software upgrade, no repair, no reprogramming, NOTHING! Wash day at my house involves using a BUCKET to fill the machine to a level adequate to wash, then repeating the bucket brigade for rinsing, EVERY LOAD, EVERY TIME! Do not buy LG products. I also have an expensive Plasma TV that failed after only 12 years. What a rip off!

The fridge was not cooling and my food was getting spoiled. I called LG and they sent the local technician three times. They also sent different types of parts. Then, the local technician tried to fix it, but they couldnt. Finally, I was told they couldn’t do it and LG was going to replace the refrigerator. I called LG and they told me that they would have to send their own technician. That took almost two months and finally, the LG technician came to my house and changed a part.At that period, I lost a lot of food and the medications of my mom and my son. I bought every day from the store so I lost almost $1,500. I followed up with LG and they told me they were going to compensate me for 1,500. After the refrigerator was fixed, they called me and told me they can pay only $250 reimbursements food loss. Right now, the refrigerator is working but my main concern is who’s going to pay for my loss. I have too many problems and at the same time, I got a refrigerator problem. It’s too much headache.

I have an LG dishwasher Model LDS5540ST purchased from Lowes on 11/07/2014. The dishwasher recently failed. The error code “nE” repeatedly appears at the conclusion of the wash cycle. We live in a small town about 5 miles from the Lowes in Lewistown PA. Service for out of warranty LG is not readily available from Lowes by certified repairmen in our area. Verify service availability before you buy. Apparently Lowes advertises and sells these LG products without making you aware of this problem.

We purchased an LG washer new from Home Depot on August 27, 2012. We purchased a 5 year warranty from Home Depot at that same time. Today we noticed stains on some clothes, and discovered significant rusting from the metal under the bleach dispenser (which we never even use). I called the Home Depot warranty company and they said that rust was not covered!! I then contacted LG and they said rust was not covered but they might be able to do something. However, when they learned I had purchased a warranty from home depot they said they could do nothing. Meanwhile, there are numerous other complaints about this LG rust issue, including on their website from other consumers. We are now out of luck on a $1200 Washer. We did everything we were supposed to do. This is a product liability issue, and a warranty scam on several levels. LG is negligent. The Home Depot warranty is negligent as our less than 2 year old machine now ruins clothes and should be replaced or repaired. Please help us.

This is a letter I sent to the President and CEO of the Co. I am writing in regards to a repair problem Im having with my LG refrigerator model #LFX31025ST. At the beginning of May 2017 I noticed that it was not cooling properly and making a strange sound. Within a few days the temperature was well above normal range 45 degrees plus and continued to rise in the both the refrigerator and freezer. At that point I made a call to LG, (May 8) and was told my extended warranty was expired but I was still covered with my manufacturer warranty for the compressor. I then purchased a warranty from Assurance as suggested by LG customer service for the cost of $358. Had an appointment set up, then waited 16 days for the first appt.The first technician that came out said it was the condenser and he needed to order a part. (Service date May 19.) The second tech came out on (service date June 5) to install condenser and said the compressor was bad as well and that apparently the first tech missed it. He then proceeded to order parts but never bothered to call when they came in, until I called 4 or 5 times to inquire. My next service date was on June 21. Repairs made, but still did not cool! He also made a total of 3 cuts to my new kitchen floor which I have pictures of and never mentioned it to us! We didnt notice until the Authorized LG Tech saw upon pulling out the fridge for the 3rd repair.Our next service date was June 27, but the tech was a no-show. Called LG and they apologized and said it was their fault for not confirming. At that time I was set up for another appt. on July 5. When they didnt show again I was told by LG that when they called G&A Appliance (the co. that had been servicing us) G&A stated there was nothing more they could do. I still dont understand why they would make me wait another 8 days before saying something. So LG set me up with a Authorized Service Tech who came out on July 19. He examined the fridge and found the subsequent work to be inferior and not complete. More parts needed to be ordered and installed.Next repair date July 25, work was done, system seemed to be cooling before tech left. Was advised not to put anything in it for a couple days just to be sure. Over the next 48 hrs the fridge got down to a temp of 45 but no lower and the freezer got to 20 but no lower. Called LG back to sched. tech to come back out and was told there was no openings. I asked to speak with a supervisor and got a nice woman named Brenda, who said she was putting me on a anytime/anyday timeframe. She was also marking it as a reclaim.Waited 6 days and never heard from anyone so called back on Aug 2 and spoke to Jewel who said I was on the sched. for Aug 8. Well Aug 8th arrived and no service tech!!! Called and spoke to Jason this time and was told I needed to sched. my appt. through Assurant because my original warranty was up. Well my compressor is warrantied for 10 yrs so no, my warranty is not up and the repairs thus far have not worked. Well I complied and called Assurant and was told they have no available appointments... Really?? He said to call back in a few days to see if theres an opening. I have never heard of such a thing.So in summary Ive been without my refrigerator for over 3 months with apparently no fix in sight. Spent countless hours, yes HOURS on the phone explaining my problem and setting up appts. I bought my LG refrigerator only 5 yrs ago along with a stove, microwave, and dishwasher all LG. The fact that the fridge had a 10 yr compressor warranty was a big part of our decision to purchase, not mention the roomy interior as opposed to other manufacturers models and the excellent LED lighting! At this time Im asking for a replacement or refund of this product which you have been unable to repair under the warranty. I feel that I have been more than patient in this matter. I really cant continue to live out of a cooler. I appreciate you taking the time to read my email, I look forward to speaking with someone to resolve this matter.

The look of the refrigerator was pleasing. Particularly liked the ability to get both water and several types of ice from the door. I also thought the look of the refrigerator was appealing. The way the freezer was designed was horrible though. There was not enough room and the drawer was very flimsy. Likewise, it was difficult to share, like in a roommate situation. But liked the way it was designed with a gun metal-like sheen to it. It was extremely deep and didnt look like it would be hard for a short person to make use of the shelves.

Model LSC27910 side by side refrigerator-freezer is the worst refrigerator I had in my life and Im 67. The fan motor was out 2 days after warranty. The ice-maker jams and gets ice all over floor. The water doesnt stop when you pull away glass most of the time. Horrible machine in every day use.

We bought this fridge in 2013. Had repair in 2015 control panel. Now its not cooling. Its still under warranty but guess what? No one works on them in my area. When you call they say, We dont work on LG refrigerators! Then why have the warranty. Its junk. I paid over $2 grand for a piece of junk. I called them. They give you numbers to service places. Then I call. They then tell me do work on them. I have told Lowes and they dont care. So I will. Never buy LG again.

About 5 years ago I spent thousands on an LG double door fridge/freezer and the washer/dryer combo. The fridge motor died 2 xmases ago and as they were shut, we lost $4-500 worth of food. Then there was an issue with the washer within 2 yrs., cant remember exactly what. Had that fixed. A few days ago I noticed one of the internal arms inside the washer had come off. I thought it was just a case of hubby screwing it back in. NO. The whole machine has to be taken apart to fix. The other arms are loose too. Its cheaper for us to buy a new washing machine. Its 5 yrs old. Im beyond furious. Never buy LG. Its JUNK.

We bought an LG refrigerator 3 years ago. It stopped cooling. The repairman said that LG would provide a compressor but would not pay for labor, which could be from $600-$1100. He suggested that we cut our losses and purchase a different brand. Neither LG nor Lowes, where we purchased the refrigerator, were concerned that we lost a refrigerator full of food and had paid a lot of money for a product that was now worthless. Lowes corporation is aware of the problems with LG but continue to sell them. When I expressed my frustration, a Lowes employee said we should have bought their warranty.

I also purchased the LG French Door Refrigerator Model LMXS27626 in Feb. 2017. The compressor went out on 6/25/19. We have experienced all of the same problems (Ie; hundreds of dollars in lost food, 4 days total off of work, multiple phone calls, living out of coolers, waiting weeks for an A&E repair person). All without prevail. We DID have an appointment this morning to finally have the compressor put in, however the repairman ordered it a couple of weeks ago and the wrong model number was delivered to us. He said he would have to re-order the correct one and the soonest he can come back is in 2 weeks 7/25/19. The whole experience has been exhausting and miserable for my family of 7! It is mind blowing that LG would continue to sell these refrigerators. I personally thought I was in this hell alone. Im am petrified once the compressor gets replaced (if that ever happens) that it will go bad in 6 month, 1 year, etc. LGs new logo should be: LING! LING=Life Is Not Good!

Purchased an LG Smooth Surface on March 17, 2013 new at Lowes. Today, none of the burners or the oven will come on. Contacted Lowes and they said it would be 21 days before a repairman could look at it and determine if I could receive a new stove... or I would have to have at least 3 repairs before replacing my stove. You buy a new stove... so you do not have this problem. Very, very dissatisfied.

What a horrible product! The oven is completely uneven, the warming drawer doesnt warm and worst of all, the core inside the knobs keep breaking. They are made of a very poor plastic and now I find out they are 69.00 US a pop!! (I am Canadian so right now 100.00 x 5 knobs.) Cheaper to buy a new stove!!! I have asked just for the cores, but of course, they only sell the knob and thus I throw more LG crap into landfill. I have tried to talk to management but all I get is the poor woman who answers the phone to read to me their no response! I will never buy LG again! This was a 2000.00 investment for my new kitchen - the worst worst purchase ever!

I ignored the reviews that said the front load washer leaks. LG will not cover the leaking door in the WARRANTY. It’s a handsome machine, looks great, washes well - but have a rag, sponge, or mop handy because the DOOR LEAKS. MY WASHER IS 6 months old. We have done around 8 loads of wash. We are a couple with no children yet, so we dry clean most of our clothing and have little to wash.The first time it leaked I thought it was a fluke. The second time I ignored it. This machine is pricey and for the money, you should get a PERFECT MACHINE! I am warning people to read reviews then ask a few sales people if the door leaks and they will tell you, YES IT LEAKS. IF THEY SAY IT DOESNT, GET IT IN WRITING! Until LG deals with this problem, they shouldnt be allowed to sell this washer. The puddle gets bigger with each load. I wonder when the floor will be covered with water. We clean the door, the rubber gasket and dont pack clothes into it. Our other front load washer by a different manufacturer does not leak and we have had that pair at our summer house for eight years with no problems. Dont waste $1000 Dollars on a machine that leaks because Home Depot and LG will not help you. LIFE’S GOOD WHEN YOU PAY FOR SOMETHING AND IT WORKS!

LG Dishwasher Model LDF7932ST, leaking door seal several months after buying the dishwasher. The bottom rack caught on the thin metal that houses the door seal molding it bending it. I bent it back but it keeps happening. This is such a poor design. After it got bent back and forth so many times, my dishwasher is now unusable. I have a $900 piece of scrap and that is being kind the thin metal that houses the door seal that is welded in crap. We have been unable to purchase the replacement parts. We have to keep putting towels under the dishwasher to wash dishes. This is ridiculous to have such an expensive dishwasher that turned to crap so quickly. If anyone can be of any help, please write.

Its always a name that is mentioned while searching for equipment. The look and the space it left us once installation. We love our new LG refrigerator! Weve had it for a couple of weeks and are beyond pleased. We love the all of the space and especially having two ice makers. But LG is the currently the poorest product on the market. Stay away! I bought my LG just 2 yrs old, gone thru 3 compressor failures, 4 loads of groceries tossed out and zero care from outsourced customer service team.

This machine rarely gets my clothes clean. It does not seem to have enough water to really clean. The worst part is the mold and mildew on the rubber seal and drum that is impossible to clean. I do use the tub clean, vinegar, and bleach but still have brown slime covering my clothes and bedding. I think it has made my husband and I sick from the mold and mildew that we cannot get to and clean. We are told to leave the door open so it can dry! Why would a machine be made that you have to leave the door open (which we do) and have to constantly clean. It still does not help. I would not recommend the LG front loader.

The Lint Catcher has a chipped end piece on one side and the casing that holds it is chipped as well. The clothes get caught on both of the chipped pieces and stretch, tear and break off depending on what the clothing item is.

This is first time I had problem with washer and dryer. The washer is terrible smell like sewer while using and after use. The mold around the front end door creates black mold. Also the rubber gasket is not properly designed. As soon we bought the machine it leaked terribly wetting the whole wooden floor many times. We called the LG within 1 year warranty period. The repair men came and fixed it but it happened again. I have fix it on my own. BAD, BAD... BAD design and BAD machine. I will not anyone to buy this machine. There are many other brands in the market you want to consider but never ever LG washer. The dryer is takes longer than normal time other dryers will take. Worse machine. They should be stopped in the USA market completely unless they replace all the faulty machines or refund or correct the problems.

I dont need to reiterate all the complaints on here again. Also purchased 2 years ago washer and dryer, now getting water hammer... Dryer not drying and so on.$2000.00 investment from P.C. Richards. We need a class action lawsuit against LG.

Bought an expensive LG French Door refrigerator back in 2018. In March 2020, it started making a loud grinding fan noise. We called out a technician, who apparently ordered the wrong part. A week later, a different technician came and installed it, apparently not noticing that it was the wrong part. Immediately after he left, we started getting an error code. The only way to get the fridge to still cool is to constantly throw the breaker every hour or so...and today we found out that the new replacement part is on back order and wont come for almost two months. Im mystified why LGs parts are so easy to confuse...before we called the technician, the fridge was at least working. Now its pretty dodgy. Something this expensive shouldnt break within 2 years of purchase...

LG was a refrigerator that I owned for campus living needs. Cheapest option with back to school discount. Pre-owned. Freezer was great when it worked. Freezer settings for upper compartment was super convenient. Kept ice cream like soft serve but keeps milk ice cold. Froze bread OK I guess. Crisper drawers didnt work at all. Changing the temperature was way too sensitive. When My water bottles froze solid overnight with a power short. Warm milk was awful to wake up to.

Our LG refrigerator is junk. After 6 months the freezer led lighting went out and requires a $150 part. Cannot see where the buttons are on the front panel because they are not illuminated. It seems the designers have never used the product. Now a year later the water line from the valve to the icemaker is splitting and ruined our kitchen cabinets. This have never happened with any other refrigerator in over 40 years except for LG. Absolute crap materials and workmanship.

Purchased French door refrigerator model #LFC20745ST in April 2010. After two years the plastic latch at the top of the door broke off. After contacting my repairman he advised me he could not repair the latch as he was barred from buying replacement parts. All attempts to have the matter resolved ended in a dead end with their customer service department. After several inquiries I was made aware that I could purchase the part from their certified parts distributor. I purchased the part and my repairman was able to install it. Unfortunately it is now 2 years later and the same part has broken. Apparently their products are not designed for long term use. Their initial stands for LG - this must mean LOUSY GOODS. I would not recommend their products to anyone and I will never purchase their products.

We upgraded to LG appliances 7 years ago. The Linear Compressor just stopped working. LG will provide a replacement Linear Compressor but will not cover the $600 cost for labor or the $350 for the refrigerated food spoilage. LG is aware they sold, and continue to sell, these refrigerators with Linear Compressors that fail after a few short years after purchase. If you are considering purchasing any LG products, think again and spend your hard earned money on a reputable brand. Do your research. I am so upset and disgusted.

I purchased my 4-door LG Refrigerator for nearly $3000 in June 2016. Within one week, the lovely in-door icemaker jammed. I had to remove the icemaker and stick my fingers into the hopper to clear a frozen chunk of several ice cubes all melted together. I called LG in July when it continued jamming several times a week - sometimes numerous times a day!!! I was told to be sure the temp was set correctly and the fridge was level. I did all these things, but it continued jamming all summer long.Since August 2016, I have spent hundreds of hours on the phone - one service company (A & E Factory Repair) came out and their solution was to put Vaseline around the sealer surrounding the icemaker and door. I am now calling every few days, put on hold or disconnected, and am getting ZERO help from the Executive Support team in Alabama. First, the product is clearly DEFECTIVE and no one seems to care enough to make this their personal mission to get repaired.Heres who has taken my call and promised to call back with a Service Appointment: July-August 2016 Called LG Service numerous times in July and August: 1-800-243-0000 and complained about icemaker jamming and dripping. 9/22 - called Customer service who would schedule service and call me back. Never heard back. 11/11 - called again to inquire about service and was told Id hear back. 11/26 - Noel in Manila assigned me Case **, which was given to Cape Fear. 12/5 - I called Cape Fear to inquire the service date and was told they cant come until 12/16 - but I am out of town that whole week. So Tamika in Huntsville ALA got a service company to come 12/14. 12/8 - Pauline in Manila said she could not help as there are only two repair shops and the second one (AppTech - 910-358-8456) said they dont come to my town. They are four hours away.12/14 - Vaseline applied by A&E Appliance Repair - two days later the icemaker jammed and remained jammed until 12/23 when I returned home. 12/30 - Spoke with Russ in Manila - cant get me a repair auth until he reaches Cape Fear Appliance Service although Russ kept trying to call them for over an hour while I was on hold. I finally called Cape Fear and listened to the recording (they were closed for the holiday) and told Russ they were closed. Called again and asked to speak to US - got Brenda in ALA. Executive Supervisor Dept. She promised to personally deal with the problem but never called me back.1/17/2017 - Tori in ALA said Brendas manager on 1/6 found an appt for 1/20 with Cape Fear Appliance, but that manager never called me and gave me the choice - he just figured it was too long to wait so he did nothing - was trying to find quicker service. Tori was checking on progress and while on hold I was disconnected. Tori never called back.1/23 - Willy in ALA said the Locator Dept is trying to get speedier service (I explained the 1/20 service call would now be great) - Willi promised to call me back by Tues 1/24 - as Locator Team might take a few days to locate repair service. 1/25 Willi never called me back and I spoke with Mark - ext. ** in ALA. She insisted she was not Willi nor Tori and would INDEED call me back the SAME DAY. She never called back either. 1/30 (TODAY) Tish spoke with Mary who is in the same department. She spent over 20 minutes reading back to me all the notes of my customer service contact and she apologized profusely but assures me SOMEONE from LOCATOR will call me back.LIARS and CHEATS - and the ABSOLUTELY THE WORST CUSTOMER EXPERIENCE I HAVE EXPERIENCED IN DECADES! You decide!! Is a really great refrigerator worth this type of headache! BTW - my icemaker is dripping melted water all down my beautiful Black stainless steel front and it now looks terrible on top of STILL not having a reliable working icemaker! Worst decision about buying from Home Depot.

I love my LG stove! Other stoves could never compare as this stove takes the cake! Seriously, I never have such beautiful bakes. This is the stove of my dreams. LG for the win! Get your stove today!

Inexpensive, white, large capacity, easy controls. There are lots of options on the washer and drier but as a guy, I like that I dont have to adjust anything to run a load, just power on and start. I have only had mine for 1 year but they work like a champ. LG all the appliances in the house.

I bought this oven not even 2 years ago. It is absolutely true the turn when you reach over it or if you brush against it when cleaning it. But my main problem I noticed yesterday the paint is peeling off along the edges. What the hell! I spent a lot of money. I Dont even use it every day, maybe 2 3 tops. Also if you think it is smudge proof yah right. I bought the fridge dishwasher stove, they smudge worse than any product I have seen.

In 2006, my husband and I purchased all new LG appliances from Home Depot and paid for the 4-year extended warranty. We have the WM2077CW washing machine, LFX25960ST French Door Refrigerator, DLG3788W Dryer, LDF6810ST Dishwasher and LRG30355ST Gas Range. We have had problems with every single appliance, have had the extended warranty repairs done on each one, and continue to have problems. The latest is the washer has stopped draining and the drain pump motor is broken. Our warranty expired on 14 Apr 11 and both Home Depot and LG will do nothing. The refrigerator is now leaking water all over our kitchen floor, and the knobs on the gas stove are cracked again--they have been replaced twice already! Please do not purchase anything from LG! I know we should have been worried when the washer broke the first week we got it home, the dishwasher leaked and the refrigerator water dispenser has never worked properly, even after multiple service calls. Even the extended warranty hasnt saved us from having to replace parts that arent covered. I wish we never bought LG, and Home Depot hasnt stood behind them.

I have a now ten-year old LMX25964 ST Refrigerator made by LG. It is a French door version with two pullout freezers underneath. It has worked flawlessly with one exception. The hinge wore out on the right side. Theres just a piece of Delrin plastic that rides on the hinge. I started seeing powder from the metal grinding for like two years before I realized what was going on. Maybe I put too much weight on that door. I now store the milk on the solid shelf off the door. It cost me about an hour looking at YouTube to figure out how to fix it and around $20 in parts. The fix process went surprisingly well. I had predicted a disaster. Door came off easily as did the old hinge. I draped a towel in front while the power was off to retain the cool. In the old days we used to put the old fridge out in the garage after the remodel where it cooled beer for 20 more years. Those days are gone. I have a LG washer dryer combo that was very high end at the time of purchase. They have performed perfectly for ten years now. My LG dishwasher went bad two months after the warranty ran out. I took it apart, took one look and put it back together. Whatever I did it must have reset the circuit board or something. Works fine now.

I want to tell you about the major issue and health problem with the top loading washer. I have been getting mold in my washer and on my clothes EVERY time I do a load of wash. This has been going on for months and it isnt going away. I run the clean cycle every few weeks hoping to keep the tub clean but it doesnt work. Ive run the clean cycle using a quart of bleach and then again using a quart of vinegar. The tub never drains properly and that is what is causing the mold. This is ridiculous and is a major health issue!!! Ive reported this to Consumer Affairs as well. This thing should be replaced immediately!!!

Purchased four door refrigerator in July of 2015. For the past few days it would not go below 50 degrees in the main compartment. Freezer only 25 degrees. As I am writing this the repairman is behind my fridge replacing the compressor. I had called the LG customer service and was on hold. Was hoping to use the “Smart Diagnosis” through the fancy transmitter on the fridge, but then received an instructional text. That did not help. Online search through LG repair site recommended a shop (Tip Top Repair, San Diego County) that supposedly would take care if it but they would not come out. I am now looking at a $1295 repair through ARC, repair being done as we speak.

We have had our refrigerator for ten months and the compressor went out. They couldnt find anyone to get it serviced and gave me the runaround. No one speaks English well and they were having a party in the background.