Purchased this Upright freezer model 160NZTQ02 approximately 2 years ago. Freezer had problems maintaining temperature from the beginning. Noticed it freezing up at air vents in back of interior. Unplugged, removed contents, and let defrost by ambient temperature (approximately 4 hours). After using this method for first three defrost periods (approximately two weeks apart) I began defrosted with hair dryer, then moved on to heat gun. Bottom line is this junk wont hold temperature and freezes up every few days to a week. No more Whirpool for me.

In June 2010 my wife and I bought a new Whirlpool water heater (model ee2h50rd045v). As I have fairly extensive experience in both the electrical and plumbing areas (was head lab technician for an aquatics lab for 7 years and worked with maintenance on a farm for 10 years), I installed the unit myself. Two months later the motherboard fried. Whirlpool sent me a replacement and all was fine. Six months after this the motherboard fried and set the unit on fire. Luckily I was home and caught it before it got out of hand and the circuit breaker had tripped when this happened (the circuit breaker saved the house).After I had ripped the smoldering unit out of the garage I immediately called Whirlpools Customer Hotline and told them what happened. They said they would send me replacement parts. I reminded them that the motherboard had fried once before and that this time the unit had almost cost me the house. I also informed them that I have now worked for Lowes for 4 years and I am responsible for selling their product (in addition to other brands). The lady stated all they could do was send me new parts and the problem probably was with my circuit breaker. I informed her the circuit breaker was tripped so the problem was not there. She reiterated that all they could do was send new parts.The next day I started to remove the control panel and motherboard to find that the plastic had fused itself to the frame and insulation. I called the customer hotline and spoke to someone new and informed them about the new problem with the melted plastic. I was told that the melted plastic could be scrapped off safely and that since the problem was not the circuit breaker, the problem must have been how the wires had been spliced from my conduit into the water heater. The gentleman then proceeded to tell me how to do it in violation of Maryland code and told me he would have replacement parts sent to me. I checked with a certified electrician to make sure my wire splice had been done in accordance with code and he verified I was correct.I then had a Department Manager call Whirlpool. He was given the same runaround and told the parts would be mailed to me. He was also given the story about how the malfunction was due to the wire splice being too tight. He then asked to speak to the representatives supervisor and she told him she would not transfer him over to her supervisor. I have forgotten to mention that 2 months prior to this, a Whirlpool water heater (same model) had been returned to my Lowes store within the 30-day purchase window. The unit had caught fire. Since I had had problems with my unit motherboard at this point, I took that unit apart to see what had caused it. The problem started with the motherboard in that unit also. This is unacceptable. Whirlpool obviously has product quality issues.Sometimes bad units are put out. This happens with every brand. But when the same model has such a high failure rate and is known to catch fire, Whirlpools actions are inexcusable. Currently my refrigerator, oven, dishwasher and obviously the water heater are Whirlpools. I will not replace either of these units with a Whirlpool when they reach the end of their operational periods. Also in the future when customers ask me about Whirlpool appliances, I will be sure to tell them just how great Whirlpool is, how reliable they are, how great their customer service is and then quickly usher them over to Samsung, Frigidaire and Electrolux appliances. The department manager that had called Whirlpool for me has shared similar sentiments about future customer recommendations.

I saved my money a long time to purchase a new refrigerator (Whirlpool Refrigerator Model ED2VHEXV001). I have very low income so this was not an easy task. April 2009, purchased from Lowes. Ive read similar complaints and also believe there is a defect in the plastic material as there are cracks everywhere on the interior. Shelves have cracked and the whole thing is of poor quality. Seems like Whirlpool should step up and do the right thing. This needs to be replaced.

Sept. 2011 purchased new Whirlpool bottom freezer model GX2FDXVA03 and in Dec. 2015 had to replace it after paying for 2 service calls, last time was told cant be repaired. First found ice in bottom of freezer which was caused by Whirlpool installing a rubber nipple at bottom of drain line with such a small opening it clogs quickly. Couple years after that stopped working had to replace circuit boards, now its leaking Freon and no way to be repaired. If you call Whirlpool all you get is big circle of feel good call centers. Best offer was discount on new refrigerator. Told the person Why would I want to spend another $1300 on junk?

We purchased Whirlpool AquaLift oven from Lowes 10 months ago. Since then, I dread each time I use the oven because I end up cleaning it by scrubbing and using different products because AquaLift cleaning is a scam. I have arthritis in my joints especially my neck, so cleaning it by sticking my head inside is a nightmare for me. I will try to call the company and see what is going to happen. I read that someone is suing Whirlpool for this product so hopefully they will recall the product or refund us if we return it.

My Whirlpool Gold Star aqualift oven stopped working right at three years, when the warranty ended. I paid the $650 for repairs to the stovetop, hoping this was a one-time situation. Six months later, my oven has quit. This product is not a good investment. Im very disappointed.

Sometimes, it doesnt get the dishes clean. I am not sure if it is the dishwasher or the detergent. I recently switched to Finish Quantum Max and it seems to be doing better. I always use the pots and pans cycle. Lots of features, most never used. For instance, china crystal, quick wash, rinse only. The size is ample but the interior design could be better. Solid black, looks good, Model GU1500XTL82.

When received there was a black dot on freezer door. It was replaced. Door handle on doors did not line up. Tried to tell repairman and he wouldn’t listen until the third handle on the refrigerator was replaced. Plastic handle broke three times when under warranty. Now freezer handle has broken! Plastic where screws attach handle is stupid. I’m extremely disappointed in product.

We bought a Whirlpool washer and dryer set (Cabrio WED7300XWO) 2 years ago. Within that time, the door seal fell off and needed to be replaced. The drive belt pulley became detached, and now the drum seal has fallen out and had wrapped into the clothes. I have never experienced such a substandard product. We would trade back this one for our 15-year old set we had replaced it with at the drop of a hat. We are retired and have a summer home, and only use this product 4-5 months a year. Never again, Whirlpool!

My mother purchased a Whirlpool gas stove. When the stove arrived the door didnt shut properly. We were told to contact Whirlpool. They sent a repair person out who said that you have to use the stove a few times first and then the door would close. Meanwhile, I had a 2-inch gap and gas and heat escaping. I called and requested another company to come out and check it. No one called back. I called again and they sent out the same repair guy. Apparently hes the only one in the whole Charlotte metro area that can service Whirlpool. Again he said I had to use it more. I called again and requested a different repair person to come out. They promised to send out a lead. When the company called to confirm the appointment they said no one told them that. They finally sent out a different person. That person said absolutely the door was dented. He offered to replace the door. He then came back and said the door comes in too many pieces and he didnt want to put it together so I should contact the store I bought it from and see if they would replace it. Whirlpool refused to repair it. I was able to get the store to replace it after explaining to them the problems with the warranty service. I filed a complaint with the BBB and they lied and said they tried to contact me which never happened. When I called the executive office I was told that I was the problem and that it was resolved so leave them alone. I regret my purchase of my appliances and now have no one to stand by the warranty.

Whirlpool with four burner and the model that you self-clean the oven. It had all the features I wanted and Whirlpool has been around for a long time. Cost was right for my budget and it had all the options to it. I would have to move it out from the wall to find the model. Love the oven and the fact that I dont have to use caustic cleaners to clean it but simply have to wipe the dust out. One burner does not work and I will have to get it repaired. I shopped at a scratch and dent sale. The price was right and I could barely see the scratch and it had all the usual warranties. I need moderately priced appliances and if there were expensive features on it that I have not previously used, I would probably decline it. I do basic cooking and do not need expensive accessories. I can on my range and I have found the burners do not hold up well for canning. The burner I use for canning is the only one I have had problems with. That is the only problem I have had with the range at all. If anyone plans to can, consider purchasing the coil that is heavier to sustain the weight of the heavy canner. I would not be afraid to purchase Whirlpool again. My range is about 10 years old and other than that burner, I have had no difficulty. It is a mid-price range.

I would like to extend my appreciation to Whirlpool for quickly responding to our requests. Within a matter of days, we were contacted by a Whirlpool corporate representative. She listened to our issue and was extremely understanding of our frustrations. The representative assured us that we were valued customers and offered to contact our local service provider and authorize the needed repairs to our refrigerator. This interaction has restored our faith in Whirlpool and its partner brands. The representative also provided guidance on future purchases in contacting Whirlpool to purchase its extended warranty.I would suggest using Whirlpools warranty program instead of a retailers program. Contact Whirlpool to purchase any extended warranties directly, instead of purchasing an extended plan at the time of purchase. Thank you to Whirlpool and to our extremely helpful representative. I am not including her name, to protect anonymity.

Stainless steel side-by-side refrigerator (4 yrs. old) - I have to continually clean the rust stains. Ive used the products Whirlpool has suggested and the rust continues to appear. Lowes extended warranty does not cover this problem because it is cosmetic; Whirlpool reps say its due to the coastal area where I live and that they cant do anything about it! I understand that there are many customers experiencing the same problems with Whirlpool products. Their customer service is worthless and is their warranty to stand behind their products!

I’ve had the dishwasher for at least 3 yrs. if not longer. I have a long history with Whirlpool products and so far I haven’t had any problems with my past purchases. They normally wear out from age because if you take care of it normally they last for years.

We purchased a Whirlpool hot water heater approximately 4-5 years ago and have had problems with the pilot staying lit. I contacted Whirlpool and their trouble shooting included doing a draft test (I am a teacher not a plumber) and removing the closet door that houses the unit. I am very frustrated by this entire ordeal and would like if they would replace the entire unit. At this point I dont want another Whirlpool product. The plumber made a service call at 12 noon and by 3:30 we had luke warm water and by 6:00 pm the water was ice cold! I will never recommend any Whirlpool products.

I purchased this water heater (Model# E2F40RD045V, Serial# 1122T461615, Product# 0826354) 1 week ago (Oct. 17, 20011) and it has been installed only after 5 days (Oct 25, 2011). It has yet to heat the water more than warm. I called Lowes (Oct. 21, 2011) and tried to return it only to be told that I would have to get an authorization number from Whirlpool. I called and Whirlpool wanted me to trouble shoot the problem. I had to have an OHM meter and amp meter to do so, which means that I needed to have an electrician present to do these test because I dont own any of these things. I was then told that they could send someone to my house, but I may end up paying for this. I then asked to speak to a supervisor and was told that she would tell me the same thing. The call ended when I told them that I guess I would have to do the best I could because I was not getting any help from them. Out of desperation, I went back to Lowes and got a new heating element to try to fix this problem myself. I installed it and it still did not work. I called back the next day and still did not get any help, I was only told that I needed to have these meters on hand to trouble shoot the problem. Why is it that I have to do this? The lady did not seem to care that I did not have any way to handle this problem. I felt that this problem was my burden and not Whirlpools for putting out a defective product. I have in my home about 5 new Whirlpool major appliances and have been a loyal customer for many years but after this incident, never again. I will also be advising my friends how Whirlpool has treated me. I am very disappointed with your customer service or should I say lack of customer service. I was told that had I said that the water heater was leaking, I would have been given an authorization number immediately! I still do not have any hot water as I sit here typing this complaint. I am sure that Whirlpool is really concerned as you have my phone number and address and your representatives are aware that I am very upset but still no one has even tried to help me other than telling me that I have to trouble shoot the problem. As far as your rating go with me you get an F!

The washing machine continued to display an F1 error code. I contacted the manufacturer and was told that they will not do anything about the problem due to it being out of warranty. This is the first time I have complained about a product or service and want to try and assist anyone who may be thinking of purchasing a washer from Whirlpool. I do not recommend purchase of these units.

Brand new Whirlpool dishwasher letting steam out ruining cabinets. Whirlpool admitted this has happened before. ** sent 3 different service repair companies to my house and all 3 told me the parts they recommended from Whirlpool was not going to fix problem. They finally after 3 different repairmen agreed to refund dishwasher. I requested they hire someone to give estimate on my kitchen cabinets. It was their product that done damage and I live in rural area and no one wants the job of restaining. If the cabinet is replaced it is expensive. Granite counters have to be removed and placed back, sink etc. I requested 3000.00 or Whirlpool send someone to give estimate. This has been dragging on for 2 months and still cant use dishwasher. Is that too much to ask for? This has been a nightmare and Whirlpool should be embarrassed. So many emails and messages and most of the time they are unreturned

After having my Whirlpool side by side refrigerator ice maker replaced 4 TIMES in 10 years, I finally found a permanent fix for it: an Igloo counter top ice maker for around half the price of a replacement Whirlpool ice maker. Unlike the Whirlpool ice maker, it makes ice. I promptly removed the Whirlpool ice maker FOR THE LAST TIME, and sent it to the dump, where it belongs. Goodbye Whirlpool! If that is the best you can produce, you will not receive any more of my hard earned money!

This washer was expensive, platinum line. Clothes never smelled fresh and clean like they should. There is not enough water to cover and clean. After 4 years it started smelling dank and unpleasant even after cleaning cycle is run. Now I discover it has been leaking for quite a while. It will be 6 years old in July. The top wont stay up. This happened months ago. The part alone is 250.00 according to several sites. I just prop it up. Very displeased with this poorly constructed, expensive rip off!

This is an ongoing problem. I have had to thaw the refrigerator (which takes over 24 hours). Then I blow out the drain with my air compressor, run water through, etc. The drain freezes up a good way down. It is a big pain in the **. There has to be a design flaw for this to continually happen. I paid for a repair man one time but he did nothing different from what I am doing. I cant afford the prices they charge. Shame on Whirlpool for making inferior products.

I initially purchased all new Whirlpool products as part of my new home purchase in a Pulte subdivision, June, 2011. My WP microwave failed to heat in 2012 and the replacement of the Magnetron and Inverter and service was covered under warranty (would have cost me $493.51). Sadly, the microwave again failed to heat in 2014. I was so disgusted with this second failure, I decided to live without a MW until January, 2016 when I paid for my second service call and learned, once again, I needed a replacement Magnetron and Inverter, to the tune of $400. Both servicemen told me the 2011 magnetron/ inverter mechanisms were new technology and did not last long. Again, sadly, when I contacted Whirlpool, they would not admit to their defective product line and indicated they could do nothing since I am out of warranty. It is unconscionable that a corporation is not liable for their defective products.

A Whirlpool dishwasher was installed by Skyline, a modular home manufacturer, and we occupied the house on August 21, 2014. The appliance never worked and Whirlpool sent repairmen 9 times over 9 months to either repair or determine if it should be replaced. It washed the dishes exactly 4 times in that time. Complaining to Whirlpool only caused a supervisor to scream at my wife that we were the cause of the malfunction. Nearly every part was replaced & they still refused to exchange it for a replacement new one. The modular home manufacturer received the same treatment appealing for us.

On 11-29-2014 we were washing our laundry and our whirlpool washing machine started making a really loud noise so I went to investigate the problem. I open the bottom part of the washer to find out that the whole cement block to balance the drum was on the floor of the washer so I called the 1800 number on the machine and no one at whirlpool corporation wanted to even help. No one said sorry. No one said Let me see if I can help. No one. Every one I talked to they cant help at all. No one apologized once about the poor product that whirlpool sells and the defect that their products has. My washer is one year and one month old. So I can say truly with confidence that whirlpool product are the worst in the world plus their customer service even more. It is very sad after we paid all kind of money for our washer now I have to buy another one after one year and one month. Very bad customer service.

Whirlpool Energy Efficient Top Loader - I re-wash at least 20% of all clothes because they have dark spots AFTER washing them, but NOT before! It is a moving target, wash out one dark mark; get another somewhere else. I bought great quality sheets that are permanently stained, because of this. No matter how you load this machine, anything with arms and legs gets entangled into a big knotted mess. It is difficult to separate them and time-consuming. This puts a lot of stress on the clothes, especially as the load spins. I also re-wash entire loads at least 4 loads because the clothes dont rinse properly. I bought a 5 yr. extended warranty and have had this serviced at least 4 times to no avail. THE PROBLEM IS IN THE DESIGN! I am POSITIVE of it. If you have these problems, as well, please contact me. I would love to investigate a class action suit. I am THAT mad.

We purchased Whirlpool dishwasher Model #GU3200XTXB Nov. 2011. Two weeks later they replaced the soap/rinse aid dispenser because the rinse aid was running out the bottom of the dispenser. Feb. 2012 they replaced the handle which was loose. July 2012 the panel lights werent working and that was replaced. Feb. 2014 the soap dispenser door would not open, so the dispenser was replaced again. March 2014 the soap door would not open again so the computer board was replaced & the door did open. However, it stopped again 3 days later. April 2014 the dispenser and the board were both replaced. The rinse aid dispenser did not dispense leaving the inside with moisture on everything. So yesterday the dispenser was again replaced but now the rinse aid is running out the bottom of the dispenser. Thank goodness we purchased an extended warranty for $169 or we would have spent more than $1,000 on repairs!! The warranty company refuses to acknowledge that their lemon law should apply. There are 2 of us and we use it 2/3 times weekly.

I used their website to schedule an appointment for an estimate for a repair on my oven. I was never told they were sending an independent contractor to do the repair nor that there would be a charge for the estimate. I contacted Whirlpool and was told there is nothing on their website and I should have asked the service technician before he was at my door if there would be a charge. Therefore, it was my fault and I indeed had to pay the charge when I declined to have my oven repaired. I paid an independent contractor hired by Whirlpool for $129 to give me an estimate on the repair to my oven despite never being told of such a charge prior to the appointment.

In open concept homes, manufacturers need to consider the refrigerator’s noise — ice makers included. We hear every single clink and buzz. We love (and prefer) the french door concept, but the freezer drawer, when it’s fully loaded, is difficult to open and close. Also, the stainless steel scratches WAY too easily.

We bought a Whirlpool washer in 2010. It started making a loud noise on the rinse cycle in 2012. We called Whirlpool. They sent out a repairman from A and E Repair. Was told tub bearing shot, repair over $700.00. Contacted Whirlpool, was told machine out of warranty. After talking to them, they agreed to send parts if we paid labor. Machine lasted less than a year making the same sound again. A and E sent out same thing, bearing gone. Repair cost $997.17, charged us $136.74 service call after 2 minutes to shake the drum and saying same problem. Was told by Whirlpool, no warranty, tough luck.

Bought a side by side whirlpool refrigerator last year. Door seal has come unglued so the door doesnt close unless press seal back in Every time we open the door. For the expense I would expect the door seal to last longer than a year.

Purchased a Gold Series Whirlpool dishwasher, Mo. No. WDT720PADW2, From Maruszcak in Schererville, In. on 1-29-16. Approximately a year later door was replaced by Whirlpool because of paint problem due to faulty design. Replaced door is now peeling and rusting by exhaust vent also. Contacted Whirlpool and they will do nothing more. They said it was a favor the first time they replaced the door. They feel this is a cosmetic problem! I paid a total of $675.03, Their repairman would charge a $100.00 to look at it and another $235.00 for a new door. I feel this is a design problem and they should replace it with a new model, a refund would be better. Very unlikey, because Whirlpool does not stand behind their products. The line also includes Maytag, Jenn-Air, Amana and Hot Point. Besides this I have found plastic pieces that have fallen off! I had to use plastic ties to keep them in place. Dishwasher does not clean well. Have to rinse everything first. Products are bad, stay away from them!

I purchased a 30 gallon gas hot water heater from Lowes in 2013. Within the first 3 months, it went out. I contacted whirlpool who troubleshot the heater 4 different times. Final contact was in early 2014, I requested a tech to look at the heater. Was informed it is now over a year old, it would be at my cost. Replacement parts $30. Shipping the water heater is great if you like cold showers. After a little searching, I find they know this water heater is junk as does Lowes but dont care.

Agree with some of the other reviews. Product misrepresented to clean oven effectively and does not work at all. You have to do all the work yourself because it is so useless. Oven also does not cook evenly. Front and back of oven cook at different rates. This oven should be recalled and all money refunded to purchaser!

We bought this dishwasher new from the Brick 2 or 3 years ago. It was bought not because old dishwasher wasnt working, but we needed a new fridge and stove so we also bought a dishwasher to match the new stainless steel fridge/stove. If I could give 0 stars I would. Biggest complaints: It doesnt matter what soap, what setting or how much your rinse/scrape your dishes THIS DISHWASHER WILL NOT CLEAN THEM. Its very rare it actually cleans a dish or utensil properly. If your plate had ketchup on it, it wont clean it. But if you had a sandwich on the plate and managed to not get ANYTHING from your sandwich on the plate, it would come out clean.The drain constantly clogs. We rinse everything, but the drain hose constantly clogs to the point the unit wont drain. Have to remove the unit, take off hoses and blow them out. It clogs because the strainer at the bottom of the dishwasher which is supposed to stop stuff from going down the drain hose doesnt work. If you look at the strainer and the system they use to stop stuff from going down the drain hose. Its no surprise it doesnt work. By design it cant work. My brother in law is a licensed appliance repair man. Sears actually paid for his schooling. He installed and hes fixed the clogged drain numerous times. He agrees. Worst dishwasher ever.

Whirlpool Cabrio Washer model # WTW6800WW1. Bought it July 2009 and it broke Jan 2017... 7.5 years old. Cost to repair $715.00. The technician recommended that I just go ahead and buy a new one... not worth the while to fix. I paid $900 for this machine in 2009. This is an expensive machine, not a cheap ass one. Shame on Whirlpool for selling products that dont last and for making it unaffordable to fix.

Our whirlpool gas range has a defect - the material around the control panel is peeling and flaking; it is not possible to clean it and it is likely going to get into our food. It has not been cleaned with anything harsh - I use warm soapy water or stainless steel cleaner. I use the same thing on my other appliances and they look fine. I am waiting for a tech to come and look at it but after reading other complaints I fear that they are going to say it is cosmetic and it is not covered. Sadly, we can no longer wipe the control panel if it is dirty because the stainless steel is flaking off and it gets all over the burners and I am concerned it will get into our food. I am willing to bet the paint that is flaking off is not approved for consumption.I wish I had our old Frigidaire Gallery Series range back. I regret replacing it. Whirlpool was not helpful. They told me to contact the place I purchased it. The place I purchased it said it is a manufacturers defect. Someone suggested painting it with stainless steel colored spray paint which sounds like it is going to look awful. The new panel is $148 but it will need to be installed and if there is a defect how often will I have to replace it? I am very disappointed.

Ours is a glass top & has 2 dual burners & we are very pleased with that feature. The oven however takes quite long to preheat & the alert sounds are so weak you can barely hear them. It was a rapid purchase on a sale item. I wish we had shopped a bit more.

After months of careful research and comparison, I finally bought a pricey (over $2K) Whirlpool refrigerator with a bottom freezer and French doors with water dispenser on top. I really did not want any fancy features, just narrow doors because of my small kitchen, and a fridge on top because of my back pain. Since the date of purchase in May, 2014, I have had 4 service calls. The first was covered under warranty, but no cause of the sheet of ice collection and underside water leakage was identified; I did, however, receive a somewhat patronizing lecture on the importance of thorough reading and comprehension of the owners manual, and a statement that most of my service calls are for customer education. A follow-up service call, a few weeks later and also covered under warranty, identified the cause of the ice collection and water leakage: a faulty duck bill little piece of plastic in the drainage system that is a problem well known to Whirlpool. In mid-June of 2015, the ice maker had to be replaced, to the tune of $360.00. Today, I had a service call ($103.00) and received an estimate of $405.50 to replace the broken freezer drawer slides, which prevent the freezer drawer from fully closing. I will be applying that $405.50 to the purchase of the simplest model, non-Whirlpool refrigerator available, and have the Whirlpool hauled away. Besides the problems noted above, the center of the refrigerator freezes the food, while the freezer compartment arbitrarily defrosts. There are alarm icons that go from blue to red to alert you of the need to replace the (expensive) ice and water filter, refrigerator air filter and crisper freshener. Alarm bells ring to inform you that the doors have been open too long, but nothing alerts you to the fact that the freezer door is not completely shut, or that the freezer has gone into defrost mode because someone inadvertently brushed up against the control panel and changed the settings, or that water is pouring freely out from underneath the appliance. I have had to change my buying habits because fridge holds at least 15% less food, even though it is the same cubic footage as my previous (top freezer) one. Freezer contents easily slip down behind the top freezer drawer and jam the door open. I have to take most frozen boxed items out of their original containers and pack them flat in freezer bags to get enough storage. Some tall bottles do not fit anywhere in the refrigerator compartment, and have to get put in sideways. Even in the absence of mechanical problems, using this refrigerator is like packing and unpacking a suitcase many times a day. While Whirlpool customer service personnel were not overtly rude, there were dismissive and condescending overtones in some of the questions and directives I received from them, and another insinuation that service calls would not be covered under warranty if they end up being for the purpose of customer education. The extended wait (7+ days) for appointments with a Whirlpool-certified appliance repair company, along with the customer education exclusion, were absolute deterrents to the purchase of the extended warranty. Besides my personal disappointment and disgust with the purchase of this appliance, I am sad to see that the Whirlpool brand has slipped so far in product design, quality and customer support.

This washer has no agitator. Drum will shake back and forth while load of clothes will stay in the same place sliding towards the opposite direction of the movement for 20 minutes. Clothes are not turning, no going up or down, just staying still and not getting washed as expected. Baseball cap and construction worker jeans didn’t washed as it should have been.

I bought the Whirlpool Cabrio topload washer (WTW7800XW2) in April 2011. In May 2012, I noticed the door was broken on both sides. It has now popped up and is broken so bad that it can barely be used without replacing it. I called Lowes, where it was purchased, to quickly be told that there was nothing they could do because it is out of the years warranty. This is just such a copy out to have an excuse, so that they would not even offer any assistance. Also, I paid $2,000.00 for the set; I bought the dryer as well. I just could not imagine an expensive machine like this having such a problem. Prior to buying this machine, I had my washer for 10 years. It has no problem; it was just time to buy a newer model, so I thought!After the store (Lowes) would not help, I decided to call Whirlpool; and the woman I spoke with was even less help. Andrea said there was nothing they could do since it was outside the year of manufacturers warranty. She seemed glad to have this as an excuse. I told her this is too much money to have something like this to happen. I told her it is obvious the door was defective. She said again sorry but that theres nothing she could do. She did offer to sell me a warranty for a year for $327.52. This was too expensive. I asked her what else could she do, and she told me nothing. I asked how much the door was, and she told me $212.00. I feel like I have been royally and deliberately ripped off, and Whirlpool knows it. I say to anyone reading this to please be aware if you are purchasing this product. You will most likely be sorry you invested all this money for it. You will get a companys brand that does not care and will not stand by their product.

I thought this was a nice high end washer and dryer set but it does not clean even wet mud. The mud just smears onto other parts of the clothes. My dog had an accident on her blanket so I threw only her blanket in on deep water setting, this is a large capacity washer and not a large blanket, the accident was still on her blanket when the cycle was finished. I had to rewash for another long cycle. Maybe its because it doesnt have an agitator. I was worried about this when I bought it and I will never by one again.

I replaced my 12 year old Whirlpool double ovens with the current Whirlpool double ovens. The new 30 built in double ovens have been re-designed to vent the heat below the lower oven. The ovens come with a part that pushes the heat down instead of straight out. My built in ovens have a cabinet drawer below and after using the ovens just 4 times over the holidays I noticed the heat is damaging the finish. According to Whirlpools service center I should have checked on that before buying/installing. They told me to stop using my ovens, that this is a fire hazard, but they are not responsible. They do not have a solution to this problem. This is a poor design on their part. There is a disclaimer in their installation booklet that came packed with the ovens that the installer gave me. It says the cabinets need to be able to withstand the heat of the ovens. The cabinets can handle the heat of the ovens, just not the hot air venting directly onto the cabinets below the oven. Where does one find cabinets that can withstand 400 degree heat being pushed directly onto them? As a customer I did not have that information until after the ovens were installed and it was too late to purchase another brand.

The ice builds up over two week periods and begins to leak onto the floor, requiring me to empty the freezer, chop out the ice and put everything back. The repair job is in the vicinity of $100. Check the net. This problem is endemic. Since this is a problem created during the manufacturing process, Whirlpool should be fixing this problem free of charge. I will never purchase another Whirlpool product.

The refrigerator has excellent quality, low noise level, clean lines and enough room for produce and frozen foods. Would recommend this to friends. This replaces a Whirlpool refrigerator that was over 30 years old. The original unit still works extremely well and we gave it to a family that needed a refrigerator and they were very happy to receive it. It looked as new as the day I purchased it 30 years ago.

The icemakers Whirlpool has been using for the last couple of years are a PITB. They have diamond shaped ice cubes which are great but, whenever the filter nears the end of its life, the icemaker fill tube freezes up. Occasional freezes up just because. Changing the filter, although the old one supposedly has some life left, may/may not solve the problem. Filling the ice tray with foreign ice for a few days thaws the fill tube and it will generally start up again - maybe. Complete waste of time and energy!

I purchased a new Whirlpool Cabrio washer/dryer set 2 1/2 years ago (Jan. 2009). I have 4 kids and do lots of laundry. This is THE WORST appliance, namely washer, I have ever owned! I so wish I had researched this product more. I ditto everything that has been said about this washer. It tore up so many items of clothing, I lost count and does a horrible job of getting stains out. I contacted Whirlpool on several occasions only to be told that they would send a technician out to see if there was something wrong. The technician would report that the washer was working properly and Whirlpool would then tell me, sorry, we cant do anything about it. I asked them if a washer was supposed to clean your clothes and unravel them? Yes, it is supposed to clean them. Well, its not doing that. No, it is not supposed to unravel and destroy them but well, it IS doing that! Therefore, the washer is not working properly. Just because a technician can not physically find something wrong with it, doesnt mean it is a poor functioning washer. This company should better learn very soon that you must stand behind the QUALITY of your products or you will soon be out of business. I will never purchase Whirlpool products ever again nor would I recommend it to anyone!

Whirlpool Cabrio Platinum Washer Model WTW8800YC1 - I bought the Cabrio washer and dryer pair about 2 years ago at Lowes. About 5 weeks ago the lid fell apart. The hinge area came loose so now there are three pieces to line up (glass lid, metal arm, plastic frame), the fourth piece fell off completely. If you are successful at lining them up you can push the lid down and set a weight on it in order to wash. My first repairman said it was common issue. He expedited a lid. Three weeks later I called to find out when it may be repaired. He said he hadnt gotten the part from Whirlpool. I called Whirlpool... nice lady told me the part was on back order but should ship the first of the week. So on week 4 after not hearing anything I called a new appliance repair person. It is going to cost about $280 dollars to repair. This is one third the cost of a new washer??? I fight with this machine every day to get it to wash.

We purchased our first Whirlpool product, a washer, model WTW4800XQ 2 years ago. Started having problems with the clothes dripping wet after the wash cycle. Turns out the 2 year old washer needs a shift actuator and a wire harness that will cost close to $400 and take a week to obtain! I have had Kenmore appliances for the past 35 years. Ive never been disappointed it their performance or longevity. Each appliance lasting 15+ years and in the case of my fridge, it lasted 30 years! I am very disappointed in Whirlpool and WILL NEVER purchase another whirlpool product.

My refrigerator is now 5 years old. I have a stainless steel fridge. I didnt even have my fridge for 2 months and the one door started to rust. Whirlpool did fix that but now my fridge isnt staying cold. My extended warranty was just up 5 months ago. Figured some of the repairmen that we have called wont touch our fridge because they say the model that we have breaks a lot and that Whirlpool discontinued making this model. I am disgusted with this fridge.

Whirlpool 500galaxy gas water heater - First week ran great. Now Im lighting every day. Called Whirlpool and just getting run around. Had it a month today, still lighting every day. Cant afford to buy another.

We bought a Whirlpool French door fridge model WRF989SDAM00 in 2013 and were impressed by how it looked in our kitchen. Its December 2015 and things have started to go wrong. First the freezer stopped freezing items completely and found out that ice had built up on the cooling tubes inside the rear freezer wall. Had to be taken apart and thawed with a heat gun. Now the freezer freezes on and off and the ice maker is not making ice properly and leaking all over the left side of the fridge. Went to Sears {place of purchase} and we were asked immediately if we had purchased the extended warranty. We hadnt and were told Sears could do nothing and that these newer fridges have a tendency to have trouble within the first couple of years and thats why they recommend the extended warranties. Really a $2500 dollar fridge a couple of years? Had a local appliance repairman look at it and he said the compressor was bad. $500.00 to fix. Boy do I regret buying this thing. These big companies just walk all over us consumers.

My first washer a Sears Kenmore lasted us 25 years before giving it to our son who used it for another 10 years. This machine is compatible with that one. Both are simple with a few of bells and whistles. That is remarkable in todays gotta have all of the fancy gadgets mindset. The Whirlpool machine does a very good job of washing clothing...period!

Horrible customer service. No help in trouble shooting your the appliance. Whirlpool only wanted to send a service technician. Several things have gone wrong with this dishwasher that came brand new, in a brand new house. After the year warranty is up, forget about any help from whirlpool. I would hope you would not have to purchase extended warranties on any new appliance but that doesn’t seem to be the case. My dishwasher was only three years old and on its way to dishwasher heaven. I was told by a repairman that whirlpool had a problem with their motors. Whirlpool would not confirm or deny this. I felt like I was really taken.

My wife and I bought a Whirlpool Cabrio washer and dryer set in 2011 and now the washer has an error code of F7 E5. I spoke with an appliance guy and he says that it is going to cost up to $450 to repair it. The wash cycle does nothing, it just sits there and then it goes to the next cycle. I have grown up in a household that had washing machines that lasted many years. This is a joke. Why am I having to buy a new washer in 3 years? I dont understand. Whirlpool knows that this is a problem and they should step up and do a recall or some kind of discount towards a new machine. This is ridiculous.

We bought a Whirlpool microwave model # GH7208XRY4 at the Habitat For Humanity store. It was brand new still in the unopened box with the warranty card in the box. The box was undamaged and in perfect shape. We loved this microwave until six months later, it started to throw a code F6 and wouldnt work - it wouldnt turn on or off and we couldnt use it at all. Since this is an under the cabinet model, it was a little hard to uninstall it as its a built-in. I called the customer service center and they dont cover it because the ordinal purchase date was 2012, we bought it in Oct 2014. I guess someone bought it in 2012. They say that since the ordinal purchase date was 2012, they dont warranty. They also said because I had bought it from the ReStore, it was a donated item and would cover it. I told them the box was unopened and it worked for several months, so their stand was it might have been damaged when I bought it. Again I told them it worked for 6 months, so how could it have been damaged when I bought it? They were very unhelpful.

I have called and emailed Whirlpool numerous times, complaining about the fungal odor emitted by my Whirlpool Duet front-loading washing machine (model #WFW9400SU01, serial#CSW0416732). I did everything they suggested that I do to no avail. A customer service representative said that the only thing left to do was to schedule a repair with a Whirlpool service person which I did. He called me when he was on his way and asked me what the problem was, and he told me I would be charged for nothing because hed seen this problem many times before and theres nothing he can do. Please advice.

11 months after I bought the fridge it started acting up. I paid 1900 for this thing. The temp kept getting warmer and the ice maker quit working. I had to pay for a service plan. Ill never buy a piece of junk Whirlpool product in my life again and ill broadcast their poor quality to everybody in my 5000 congregation. I work to save up to buy this product and its junk. Ill end donating it. Im very upset at this junk product produced by Whirlpool.

I purchased a new home 1 year ago, our home came with Whirlpool Appliances. I was so excited because we were renter. The refrigerators after a year all of the LED lights have gone out, and the refrigerator make a very loud noise. I have called customers service several times. Their respond is, Sorry. It only has a 1 year warranty. The cost of the light would be over $500.00 dollar and that dont included labor. Dont even know the cost of fixing the loud noise. I just want people to be aware of Whirlpool appliances. After only 1 year of service it not going to work. Whirlpool will not fixed them. It sad we work hard to get a home and how will have to spend a fortune to get them fixed. Whirlpool you need to make better equipment. With is coming without home we were not giving an opportunity to buy an extended warranty.

I purchased washer (Whirlpool Cabrio wtw5600xwg) on April Fools Day 2011. The first repair was check on 1-27-12. I complained the machine was too loud and clothes seemed too wet - the call was under warranty but tech was unable to verify complaint. So guess what? On Jan. 21, 2013, machine sounds like a stressed jet engine. Now we are diagnosed with a bad gear case for a total repair of $439. Now we are not under warranty and Whirlpool takes no responsibility. Doesnt the consumer have any rights? Do you think Ill buy Whirlpool again?

I purchased a Whirlpool water heater and after working fine for about 2 1/2 years, I began having problems with it staying lit. I dealt with troubleshooting beginning in January of 2012 and finally in March of 2012, I was sent some replacement parts. The unit worked fine through the summer and once the weather started getting cold in October of 2012, I began to have problems with the unit again. After a couple of months complaining and threatening to file a BBB complaint, I was sent all of the parts left to change on the water heater. And I was told after the parts were changed if the unit still did not work, that it was probably a venting issue and that I would be responsible for that issue and the unit was not defective. I received the parts on 12/04/12 and they were changed out the same day. Now the unit will light when I hold down the button to light it but once I let go, the pilot light goes out. At least before changing out the parts, the unit was able to be turned on and sometimes it would work and other times it didnt, but now it will not light at all. This is very frustrating because the unit is under warranty and Whirlpool has for an entire year fought me tooth and nail just to send me the parts for the unit, only for the unit to still not work. I have a family and it is discouraging to not know when you are going to have hot water, having to constantly fix the unit or to call Whirlpool to troubleshoot and finally for the unit to still not work after replacing the parts. It looks like I will not have any hot water at all now.

We are so disappointed in the purchase of this machine! It doesnt put enough water in the machine to clean the clothes, and the spin cycle has continuously gotten louder and louder to the point I think its going to explode when it spins! Is there any recourse we have or any recalls on this machine?? Thank you for your help!!!

I bought my Whirlpool water heater from Lowe’s in 2010 and now 2 years later, the pilot light keeps going out. When I tried to buy replacement parts from Lowe’s, they stock parts for other brands but no parts for the brand they sell. The water heater is junk and Lowe’s is no help. I will not buy from Lowe’s again.

We purchased a Whirlpool refrigerator on January 18th. It has never worked since it was delivered. A service call was place the next day. It is now 2 and half months and 6 technician visits later and the fridge is still not working. Whirlpool customer service has been contacted and they want to continue sending technicians out rather than replace the fridge. The customer service manager, Demetrius, stated the additional service calls are not costing Whirlpool more money because the repair company has 90 days to fix the problem so they are not going to replace the fridge. While this may be fine for Whirlpool it is certainly not good customer service. We were told they cant call the service company to get the details of prior visits and that we need to call the service company as there is nothing Whirlpool customer service can do but schedule technician visits. After a lot of aggravation, losing hundreds of dollars of food and hours on the phone here we are without a working fridge. Buyer beware!

We bought this washing machine from Lowes 5/15 and from the beginning have noticed that clothes especially dark fabrics come out of the washer with white fuzz or sediment on them. They need to be washed again and the fuzz isnt removed with a lint brush. I called whirlpool and they told me to use fabric softener. I dont like adding chemicals to my wash due to a skin condition. Lowes say they have never heard this complaint but clearly others have experienced this problem from the above reviews. Dont buy this washer. It doesnt clean your clothes. The only thing the customer representatives from Whirlpool wanted was to sell me an extended warranty. Why would I want that when the washer doesnt even clean clothes?

We bought a Whirlpool 2 years ago. It is an upgrade for us. Has features of ice, light, temp, water fill. Other options, too many to list. Upper 2 door, pull out 3 drawer with freezer. Lots room. Very convenient. Would fit a family’s needs. Great for a handicapped person.

On May 15, 2017, I purchased a new Whirlpool Water Heater, unknowingly made by American Water Heater Co., from Lowes (receipt attached). Model Number ES40R10-55 with a 10 year warranty. The water heater was installed using the directions in the owners manual. Upon turning on the current to the water heater after it was filled with water and all air removed from the plumbing, the module gave a code stating the top element was not working. Called the Technician Assistance Hotline and they gave me a RA number to get a new top element from Lowes. Got that on May 16 and had to call the plumber that is contracted by American Water Heater Co. to come to the house and inspect the heater to make sure it was installed correctly.The water heater worked once the new element was installed. On Oct. 3, 2017, had more issues with the module stating the top element was not working. Called the Tech. Assistance Hotline and they gave me another RA number to get another top element. On Oct. 4, got the top element and installed it. The water heater started working again. On Oct. 6, the module stated the bottom element was not working. Called the Tech. Assistant Hotline and had the plumber come out. He determined that he could not find out why it was doing this and also said that both elements were good along with the element that I removed on Oct. 4, which I still had. Since then, the module has been giving codes stating that both elements are bad and I have not had any hot water since Oct. 7. American Water Heater Co., Whirlpool, and Lowes all refuse to give me a refund for this piece of junk! All blame the other for the problems and none will take any responsibility for the water heater not working. I will never buy another appliance with the Whirlpool name and definitely will not buy anything made by American Water Heater Co. I also will never buy another appliance from Lowes as they are not willing to help me in this matter. If you do not want to experience the headache and frustration of owning a new appliance that does not work, I would suggest that you do the same!!!

The technician that was here to repair my propane water heater called Whirlpool to get help with the problem. The pilot would not stay lit, they would not help him. I told him it was installed in a mobile home and he had to cap the gas to the heater, it was still under warranty. Later I found out there was a recall on this heater and that probably was the reason they told him that. I ordered a water heater just for mobiles and am in the process of getting it installed. I kept the old heater for now and will still pursue this issue under the warranty.

I purchased a Whirlpool water heater with the Flame Lock Safety System on 6/4/12. When installing the water heater, the cold water pipe would not screw into the top of the water heater. I exchanged this water heater for a new water heater of the same make and model. I brought this water heater home and had it installed and noticed that the flame on the burner was orange and too high. I called the 877-817-6750 number for warranty and was told by the customer service rep that it was either the gas regulator or the orifice inside the water heater. I was told to contact a plumber to take care of this issue and it was not a warranty claim and not their problem. I then went to the Lowes store where I purchased the unit and spoke to a manager. The manager called the same number I called and was told the same thing, that I was responsible for the repairs to the unit. How can this not be covered? Both pieces are internal to the unit and were never touched during installation. I now have to remove and return this unit and install a new water heater that will not be a Whirlpool at my own expense. Do not buy Whirlpool.

Our long and tortuous experience began in 2013 and continues to this day. But Ill just give the headlines. In August 2013 we bought Whirlpool BTM French Door KFIS20XVMS11 from Lowes. Three years later we learned that model number appeared on the attached recall notice which had been issued just days before our unit was delivered in September. Neither Lowes nor Whirlpool notified us of this recall which described a simple repair to a part that was leaking so slowly that its effects took three years to show up in a destroyed floor and cabinet enclosure that will cost $2981 (and still rising) to repair.We called AIG, the company behind the extended warranty provider, and they responded promptly by dispatching a Whirlpool factory authorized service technician who attempted unsuccessfully to drag the unit from its alcove over the warped, erupted floor beneath. With the refrigerator half-way out of its enclosure, the technician stopped and asked us to sign a waiver of liability. When we refused, he announced that the problem was water damage and he jammed the unit back into place, leaving dents in both doors and the freezer drawer below.We went to Lowes, who strung us along for several months before sending an engineer whose report concluded that the problem was a manufacturers defect (The Lowes engineer and his associate damaged the unit further when they forced it back into place over a floor made more uneven when they removed the pieces of rotted oak shown in the accompanying photo.). Based upon the engineers report, which Lowes said it had no duty to share, we were given a 1-800 number for Whirlpool customer service, with assurance that we would be taken care of. Although we had to start from cold without the engineers report, Whirlpool customer service was initially very accommodating and gave us hope. For a moment, I thought we were going to get resolution. They assigned a case number and we supplied the requested documentation. That was on a Friday in March, 2017.Monday we were surprised to receive a sternly worded notice from the Whirlpool Law Department that a clerk there would be taking over our case. We realized that we were far from resolution. Why did the Law Department intervene? We dont know. We guess it may be because they want to avoid a class action lawsuit on behalf of possibly thousands of leaky refrigerator owners (Whirlpool, KitchenAid, Maytag, Jenn-Air and Amana units were all among the affected). In any case, since January we have been monkey-in-the middle among Whirlpools various departments, Lowes various departments and AIG, with no progress. What do we want? We just want things back the way they were before our leaky refrigerator did its damage and before Lowes and Whirlpool demolished our good as new looking KitchenAid refrigerator in the process of telling us they wont fix it.Footnote: We purchased all new KitchenAid Architect series appliances in August/September 2013, including top of line cooktop, dishwasher, convection microwave, convection oven and a French door cabinet depth refrigerator. Every unit except the cooktop has required warranty service, including five expensive electronic parts replacements. Fortunately we bought extended warranty service from KitchenAid/AIG, who have been terrific to deal with on the parts replacements. I dont recommend Whirlpool appliances but if you are intent on buying them, I do highly recommend extended warranties. As for the value of Whirlpools manufacturers warranty, watch this space. Ill be back with the final resolution.

My Whirlpool dishwasher is 11 years old and has performed satisfactorily throughout. The utensil container is in the door, saving room inside but making it a bit less convenient to remove. The results are satisfactory, but I carefully rinse everything before putting it in the dishwasher. I dont believe dishes with hardened food would come out clean without this step.

I bought a Whirlpool water heater in 2009. I paid $588.46 at Lowes. Turns out it is in a class action lawsuit for faulty thermocouple. I was given a coupon from Whirlpool for 2 new thermocouples as part of the class action lawsuit. The thermocouple goes out on it every 1-3 months. You never know when youre going to have a cold shower getting ready for work in the morning. I literally could have bought a new water heater for what Ive spent on thermocouples the last few years. The last two times it went out, I had to replace it twice within 1 day. Im sick of replacing it and have decided to install a new hot water heater. I am disgusted with Whirlpool and tried to contact them about it but have gotten no response. I will never buy another Whirlpool product and would not recommend them to anyone!

We bought this microwave/hood combo at Home Depot and installed it in our second home roughly 16 months ago. We used it very little over that period because the home is only for vacations. The plastic handle began to disintegrate where it connects to the door (top and bottom) to the point where there is very little plastic remaining. We called the service center and the woman attending to us told us she had never heard of that happening before. Either she had just started working there that day, or she was lying because there are dozens of similar complaints on this very website.I do not understand what is to gain by denying a manufacturing defect. It simply makes no sense to me that a company would allow their reputation be so tarnished. What an ignorant and short-sighted business practice. I will never, ever buy another product from this company. I will also be sure to tell anyone who will listen what I think of the shabby service they gave us.

I purchased a Whirlpool fridge in September of 2015. In March of 2016 I noticed the Fridge portion was getting too cold. By April 2016 the freezer stopped freezing and fridge started warming up. I reported the issue to Whirlpool and made an appointment. The day of the appointment the first company called and their tech couldnt make it because of a family emergency. They sent another company out instead. That company diagnosed the issue as a faulty chiller and ordered the part and told me they would be in touch. A week goes by with no working fridge and I call them. They say it will be another week for the parts. Two weeks go by - no call. I call them and they say they have the parts and I make an appointment.The day of the appointment I call them to find out what time they will be out and they tell me they dont have all the parts. And when I mention that I have been without a fridge and that I am frustrated that they arent calling me and that I am having to call them back the lady starts yelling at me asking me if I want to cancel my appointment. So I call Whirlpool and ask for another company. They send a company out that is not trained to be working on a sealed unit. So I call Whirlpool back again and they send an in house tech out three days later. This is over about a month without a fridge at this point. Their tech simply recharges the system and says that it should be fine.A week later the freezer stops freezing and the fridge warms up to the point that both are not usable. The tech comes out and diagnoses that there it is most likely the chiller because of a build up of frost in the freezer. Orders the part and a week and a bit later I call Whirlpool up to get an ETA on the parts. They say they have the parts now (no call??) and they schedule an appointment. The tech comes out and puts the part in almost a week later (2 months now) and says that it is still building up frost in an area that it shouldnt and calls tech support back and forth for the next two hours. He leaves saying give it some time to see if it works, but admits to me that it is likely it is leaking in an area that he cant access.So I call up Whirlpool and explain the situation and ask for a new Fridge. It has been two months and the tech by his own admission could not say he fixed the problem and thought the problem maybe somewhere else. After looking at my case and me being on hold back and forth for about a half hour the supervisor says that at this time I need to wait to see if it fails again. And that if it does I need to have a tech back on site to verify. So this will be the seventh time I took time off work, it will be the fourth time the fridge fails and that I will have to throw out groceries. When is enough enough. I am into this now for almost double what the fridge is worth in lost wages and groceries.Do yourself a favour and stay away from Whirlpool!!! If I have to guess the following will happen: five days from now the fridge will stop working again (when the Freon leaks out - same timeline as previously) and then I have to call for a tech (3-4 days) and the tech will come out, determine that it isnt working. I have another conversation with a supervisor asking for a new fridge and they miraculously agree (yeah I know). Then what two weeks, a month... before I get a new fridge. I anticipate that I will have been without a fridge for 3 months before it is all resolved. Ridiculous is all I can say. Whirlpool should be embarrassed.

I knew I couldnt be the only one with these problems. The reviews confirmed it. I bought my Cabrio washer in 2012. Energy efficient, no agitator to catch on clothes, Great. It took me a while to figure out that the machine was eating my clothes and not cleaning them at all. Oh, they smelled fresh. That HE detergent smells nasty. The machine ate the edges off my good towels, T-shirts, jeans. Brand new underwear (thick elastic) was stretched all the way out and pulled. Normal stains and dirt do not come out even with pretreating. I started running my clothes on the delicate cycle, prewashing stains in a bucket by hand and then putting clothes in mesh bag before running the load. They still came out dirty and ruined. When I run the loads, it still registers as not being that energy efficient on the controls. Id gladly trade it back for my old washer. I feel like I have stepped back in time to a time where you washed everything in a tub or bucket. What a waste of time.

I think the whirlpool washer is a very nice machine. I think it does a good job of cleaning but still has the tub odor problem that a lot of front load machines have. As far as reliability it has done pretty well but I did have to replace the tub bellow and it is only 5 years old. It also makes a lot of noise so it is not a quiet machine at all. The steam option on the washer is a nice feature but not sure how much it does to help clean stuff.

I have a Whirlpool 33 inch wide Side by Side refrigerator. WRS311SDHM. This is the worst refrigerator I have ever had. Temperatures are inconsistent. It is less than a year old. Initially, I stored the big container of spring mix lettuce on the bottom shelf of the refrig as it wouldnt fit in the crisper draw. The temp setting in the refrigerator was set to ideal. Oddly though, in the freezer, ice cubes were melting and refreezing creating a massive frozen block. So, I raised the temperature in the refrigerator, but kept the freezer at coldest. However, I noticed that when I set the refrigerator to a warmer setting, ice cream became cold soup despite the coldest setting.I called Whirlpool and a service technician from Georges Appliance in New Providence, NJ came to my home (of course I had to take half a day off from work). He stuck a thermometer in the freezer and said, its working fine. While at my home he called Whirlpool who said that if lettuce isnt kept in the crisper drawer it will freeze (silly woman, dont you know that?) and ice cream will get soft in the freezer if the temp in the refridge is warmer than ideal. So, it seems I can have lettuce or ice cream, but not both. Okay, so I put the temp back to ideal, bought smaller packs of lettuce that would fit in the crisper draw and called it a day. Nope....lettuce and anything else in the crisper draw freezes too. Wilted, soggy lettuce is so nice in a salad and frozen baby carrots can break your teeth.I have been on the phone with Whirlpool executive dept several times. They offered to have another service company come out to look at the refrigerator. This repair company would not give me a 4 hr time frame until the day before the actual service call. This might be okay if you work from home or are retired, but this is not my case. I opted to not have them come. This is my last Whirlpool product. Since KitchenAid and Jenn Air are owned by Maytag/whirlpool, my other options are LG, Samsung, GE or Sub Zero.

It has plenty of room. The compartments within the refrigerator are well organized. There is plenty of room in the freezer. Have had this for about eight years and going strong.

Purchased a Whirlpool Cabrio 4 years ago. It worked fine until last October when I had to call a Repair Service as all the Digital Controls would not work. It was the Digital Board had to be replaced at a cost of $ 315.00. That was October 2016 and in October of this year 2017 it started doing the same thing again. I call the Repair Service and they told me not to waste any more money on this machine as it is a piece of junk. I guess he was right as when I read all the bad reviews it got today, I realize I will be better off to buy another machine. It will not be a Whirlpool product. I purchased a Sears Kenmore Washer & Dryer back in 1995 and the washer lasted 20 years and I still have the dryer. This is what you refer to as a good product.

I have been trying for a month to get my fridge repaired. 2 techs later and still nothing. The 1st tech never turned in his report and I was informed by your customer service that it was my problem and I had to try to track him down and get it turned in. Tech #2 just left my house. He walked in, stuck his arm inside the freezer and said feels cold to me. I pointed out the melted popsicles and that the ice maker was not making ice because the freezer is not freezing. He then said he doesnt have the tools to do the repair, if it can be fixed, and to call him back after the Holidays. I have been w/o a fridge since Thanksgiving... a month. And no one has a solution. I was sold an inferior product that has a manufacturing flaw but I have to suffer for it. $800 out of my pocket and all I get from Whirlpool is Oh Im sorry to hear that. We can send out another tech. The fridge is less than 6 months old and still under warranty. It is a defective product that Whirlpool refuses to stand behind. I guess they are trying to wait out the warranty period so they are off the hook and we are stuck buying a new one or paying the tech for the repair. DO NOT BUY WHIRLPOOL PRODUCTS! Go Samsung, my previous model.

Horrible Customer Experience. After having my Whirlpool side by side with bottom freezer for 5 months it quit cooling (both freezer and refrig portions). This happened on a Saturday evening and Whirlpool was closed until Monday (no emergency service shown on their website for my area). Whirlpool contacted their service agent and they could not come out until Wednesday. Service tech said compressor was bad and had to order new one. Compressor arrived the next day however they could not come back until the following Monday to install. By this time I was without a refrigerator for 9 days. Techs installed new compressor and by Tuesday it quit cooling again! Tech came out the next day and said he thought the problem was the compressor and now says its the evaporator. I had to wait until the next week before they would come and install the new evap. By that time I will be without a refrig/freezer for 16 days. I contacted Whirlpool customer service and talked to several different people and all they would offer me is $50. I will never purchase a Whirlpool product again!

The average life of a refrigerator is 11 years. We purchased a Whirlpool convertible refrigerator (Model EL7JWKLMS02, Serial # EWR1339731) on 6/12/04 from the Lowes here in Visalia, CA. The first delivered was DOA and Lowes delivered another. That should have been a warning sign. We have had several problems with the product, as early as 2006. All repairs went through Sierra Appliance & Franks Appliances.We are now in the market of another refrigerator to replace this one. We have had to have freon added now for the third time. Sierra Appliance was unable to find any leak, but each time, the freon was depleted. In addition to the health hazard of having freon leaking into the house, we have had the distinct displeasure of having to deal with food waste, etc. Because of the ongoing problems with this product, we are now facing the reality of purchasing another refrigerator to replace this Whirlpool product.Due to this, I feel it is difficult to consider another Whirlpool product and will question any product to ensure that it is not Whirlpool-related. If there is anything that Whirlpool or Lowes can do at this point, it would be appreciated. Thank you for reviewing this note of dissatisfaction. It appears that we will be shopping for a new refrigerator this weekend unless we hear from Whirlpool. In any event, I would like this recorded as a complaint from a former customer.

I know that appliances are made to be disposable, but throwing away a $40 toaster after 18 months is easier to live with than throwing away a $350-$400 dishwasher. We bought a new dishwasher at Lowes on October 15, 2015. It is now May 11, 2016. The manufacturers warranty was for a year. It has been about a year and half since it was installed. Not very long for an appliance that one would assume would last at least 5-10 years. When we called Whirlpool to see about a repair visit, we were told that the trip to the house would cost $105, and the parts could go as high as $250-$300. So if you weigh the original price to the repair price, having it repaired is not rational, but neither is throwing away a dishwasher thats almost new. Its still clean inside. No soap residue or anything in the tub. In the past, by the time we were in the market for a new dishwasher, our old dishwasher looked like it had been through the war. It just breaks my heart to know that a company is so slipshod at making appliances that they wear out in less than two years. There doesnt seem to be any recourse but to dump a perfectly good, relatively new dishwasher in the landfill. We are leaving a very big footprint by doing this.

Ive had trouble with my washing machine since the end of May 2011. I have had over 5 service/repair calls which still resulted with the same problem. By the way, I do have a warranty on this product (which hasnt seem to have helped at all). I have never had such poor customer service in my life as I have had from Sears and can assure you, I will never buy another product from Sears or Whirlpool considering the experience I have had. I have missed numerous days at work only to wait for a repair appointment that never happened. Needless to say, I am very disappointed and would not recommend anyone to buy from Sears or Whirlpool.

This is not a new washer (Whirlpool Cabrio INTW6200VWO) and it works well BUT since we have owned it we have had rust at the bleach dispenser. I am seeing on the internet there are many complaints about this and there was a recall? But they have run out of replacement parts??? Never received any recall notice. We have online instructions on how to repair and have done this many times and the rust comes back. About a week ago we sanded, primed and enamel painted the area plus I have put NO BLEACH in the dispenser and the rust is coming back. I hate to replace a working machine but this rust can and will get on my clothing. Whirlpool was the absolutely best in the past but this one is a lemon.

The French door fridge with the freezer drawers on the bottom are very flexible and easy to access. It goes downhill from there. The ice maker takes 4 days to fill up the bin with no use. The unit does not defrost and freezes up every six weeks requiring a manual defrost. Three mods have been made under the service contract and performance has not improved. PC boards have been replaced and at least one thermistor. My understanding is this is a single compressor unit with piping, relays and valves to port refrigerant to two different evaporators as needed. Unfortunately it simply does not properly balance/defrost and the freezer door freezes up. It certainly is not compatible with a high humidity environment. We will never buy another cooling design like this, but sure like the French Door layout. Glad we have a service contract.

The interior has an excellent layout and accommodates our oversized dishes. The racks operate with ease. The outside appearance is tastefully done and the noise level when in operation is very low compared to other brands we have owned. We are pleased with the overall operation of this unit and would recommend it to others.

Come with a new home. I dont like them. Piece of junks doesnt worth the money. I have them since a year now. Take too much water, dryer inefficient, consume too much energy. Every product from LG are good. The one coming from GE and sub cie as Whirlpool etc. are very cheap. The door are cheap, you feel the quality the first time you use them, very noisy, consume a lot of energy, broke after one years or less, you got leaks from the pump.

I purchased the four-door Whirlpool stainless steel refrigerator. It was installed on the 15th of June. One month later, the ice was not coming through the dispenser and if it did, it was a small amount. During this time, I was receiving notices from them about purchasing an extended warranty. Today, August 23, 2012, the ice maker stopped working completely. I was disgusted. Paying for the top-of-the-line refrigerator that doesnt last for 90 days is ridiculous. Also, the handle on the vegetable keeps coming off. That will be the last Whirlpool appliance I will buy.

This dishwasher, compared to my old one, is very quiet but does a very poor job of cleaning. I now have to prerinse most all items. The silverware rack leaves many dirty items such as peanut butter off a knife. I probably waste more water on prerinse than what is saved by the washer.

Im very happy with my Whirlpool washer and dryer. The washer leaves the clothes clean and has a variety of wash cycles and water levels and is quiet. The dryer also has a variety of drying selections for all clothes and heavy loads and its very quiet.

My Whirlpool has been in use about three years. It was purchased on sale at a very reasonable price. My only complaint is the heat dry function which somewhat fulfills its purpose, but I usually have to hand dry some dishes. Overall, it is an average dishwasher that gets the job done. The best feature is that it is very quiet; you barely notice that it is running.

I purchased a Whirlpool Duet washer from a local appliance store in May 2009. I also purchased a 60-month extended warranty covering the washer until May 2015. I was shocked when I tried to use the washer today (May 16, 2012) and it would not turn on. I called the repair facility the appliance store supplied as the warranty repair facility, only to be shocked again. I was told the appliance store suddenly went out of business and my ($130) extended warranty was no longer in effect and I would have to pay for repair out of my pocket. I then called Whirlpool knowing they would stand behind their faulty $740, 3-year old washer. They told me there was nothing they could do because the one year warranty they offered was over. I had a repair person look at the washer and he told me a control board had to be replaced and the repair would cost at least $550. I told him I was just going to buy a new washer. I had not been happy with the washer from day one and was very sorry I had purchased it. It did not wash the clothes very well. Also, I had a musty/moldy smell in my basement that would not go away no matter how much I cleaned. The repairman told me today that the smell is coming from the washer. I just cant believe I am out almost $1,000 and there is nothing I can do about it. After reading the many reviews on this website about Whirlpool appliances, I am sure they will not be in business much longer. They should be ashamed of themselves for what they are doing to consumers like myself especially in todays economy. Is there anything that can be done about this?

I work on Whirlpool refrigerators for a living every single day of my agonizing, miserable, lousy life. Ive never seen such a mass of dysfunctional, defective rejects as I have with the new Whirlpool side-by-side refrigerators. The ice maker never works because the water line always freezes in the door. The food in your refrigerator side will either spoil or freeze because the damper door will stick open or freeze shut. The water filter housing will start leaking before you change the filter for the first time because of the inferior quality of the plastic its made from. And of course my all time favorite the compressor will always go out under the first 5 years (Thats why Whirlpool changed the warranty from 5 years to 1 on the sealed system). Ive never been a big extended warranty believer. But, like old saying goes, They just dont make them like they use to. Definitely applies to Whirlpool refrigerators.

I purchased a new Whirlpool Cabrio washer 3 years ago. It is the worst washer I have ever owned. During the first year it had to be repaired. It continuously flashes F51 when I try to wash a load of towels or bedding. I am beyond fed up with this machine and will NEVER purchase another Whirlpool product. If you are considering purchasing one of these I would tell you not to waste your money.

WRX986SIHV00 - French Door Fridge, cost $3k. After 16 months lights on top of fridge and freezer broke, Whirlpool only states no more warranty and offers no help. For such a pricey appliance that is a very weak quality and inadequate service IMO.

It knotted my clothes up and twisted them to the point that clothes are so badly out of shape, hems are pulled out and some clothing torn. We no longer use the washer. Also, a very bad film all over our clothing. I have just tonight contacted the Whirlpool company as I have made numerous complaints to the business where I bought it to no avail. The day after buying and using once, the store sent a repairman out and he said use it on delicate. I have done that with the same results. I bought my washer in December of 2011. I am hoping Whirlpool contacts me. If not, we can contact the state attorney generals office, Consumer Affairs and our main TV station to make complaints. I do not have photos as I did not know I would need them. I am giving Whirlpool a chance to respond in hopes that a remedy is available. Maybe as simple as replacing the agitation device.

I bought the Whirlpool Duet front load washing machine. It was a piece of junk and I bought it 3 years ago. Sounds like a jet taking off during spin cycle and drain.Well, let me tell you, its terrible. It walks out of the space its in during spin all the time and the F Codes. Im done! Just replaced the pump and motor for the drain on the thing and unplugged it several times to reset it. Still is giving me F codes.Im done, I tell you! Done! This has been going on since we bought it!

Bought the above named model number Whirlpool dishwasher in Nov 2017 and it stopped cleaning 6 months later, dishes were instead of dry and NOW the motor is completely shot! Never again! This is ridiculous that the part cost more than the product! Worse that I need it repaired or a new one in less than 3 years!

I had ancient appliances (refrigerator, microwave, range, and dishwasher) that were all mismatched and were in the house when I purchased it in the mid 1990s. I saved up my money and even though my old appliances were working fine, I wanted stainless steel and everything to match so I decided to go ahead and replace my refrigerator, microwave, range, and dishwasher. I decided on Whirlpool since the company has been making appliances for many years and I thought they made a good product. I bought those appliances in 2012.In 2015, the microwave started to malfunction. At first, it would light up and act as though it was working, but it wasnt. I had it repaired - they said it was a fuse - and the fuse repair cost me about $75.00. It worked for about 2-weeks. I called the repair guy back and they didnt charge me, thinking it was something they did wrong when they fixed it. This time it worked for about a week when it went out again. Not wanting to miss any more work waiting on a repair guy, I went to Lowes and bought a pack of the appropriate microwave fuses and replaced the fuse myself. This time it worked about three weeks - I noticed it was popcorn that seemed to kill the microwave. I finally gave up repairing it when I used up all the fuses in the pack from Lowes. I bought a GE Microwave and it has been a dream. It does a better job all around and looks a lot better than the Whirlpool. I no longer have matching appliances but at least they work!But thats not all. Now the Whirlpool refrigerator has been slowly dying. It has been groaning and creaking since I had it installed but it has gotten so loud that I have to sleep with white noise so that it doesnt wake me up. Yesterday, I took out a Drumstick ice cream cone from the freezer - they are the cones that have chocolate covered ice cream with nuts. I bit into the chocolate coating and the ice cream all spilled out like milk! Looks like Whirlpool struck again and I am not even going to bother to repair it. I just hope I dont get food poisoning until I can get it replaced. And...the dishwasher. Well, it wont dispense the Jet Dry liquid if I fill up the reservoir. I have to fill it only half way or it wont work. I had to use an eyedropper to get the tank down to half. It doesnt really get the dishes clean either. My 20+ year old one I got rid of was 100% better than this Whirlpool dishwasher.Luckily, I hardly ever use the range...and when I do, its a burner or two so I havent had any problem with it yet. I am thinking of replacing it anyway simply because I dont want - ever - anything that says Whirlpool in my home. I was so excited when I decided to buy new appliances. I was finally going to have something new and nice in my home...or so I thought. Instead I wasted my money and got aggravation instead of joy. I dont know about others but I will never buy Whirlpool appliances again- never ever. And now I feel like my money was stolen from me -- and my joy definitely was stolen.

Quiet running, does a great job cleaning and drying the dishes, experienced some cloudiness on the glassware but found that if I position them in the middle of the upper rack that issue was solved.