I purchased a new water heater in August 2013. The pilot light started going out in October/November of 2013. After calling the Tech Support phone number, (877) 817-6750, I was advised to clean the burner screen. First this is very difficult to do because the burner screen is underneath the water heater and almost impossible to access. Second the closet the water heater is in did not show any signs of debris that could clog the burner screen. I did as they recommended. Several calls, and several weeks later, they finally authorized a technician to come and service water heater. He performed a cleaning even though he couldnt find anything to clean; and he replaced the control module. The new control module worked through the spring and summer seasons and then I started having issues again in the fall, late October. Started calling the same phone number and was told again to clean the burner screen. I convinced them to send out the technician again. The A and E Factory technician came out and only cleaned the burner screen and left before I had a chance to get home. This happened several times and I called Whirlpool every time. The next A and E technician told me to try changing out the draft vent chimney to a different size, which I did. Problem happened Again! I finally asked for another plumber and they sent me 3 names of their authorized plumbers. I called Phil, Philco Plumbing. He told me that I needed to have more ventilation, so I added more ventilation, even though I later found documentation stating I already had more than what was required by the manufacturer. Again, a week later, started having problems. Call back and asked to have my personal plumber come out. This time the rep told me that I have always been free to choose any plumber I wish (why wasnt I given that option the first 10 times I called?). My plumber came out and replaced the control module and the thermocouple, but wasnt convinced that these were faulty parts, he honestly couldnt figure out why I am having this problem, but it was worth a try. That lasted about 1 week and now I am having the problem again!!Whirlpool will FINALLY authorize a new water heater, but they will not authorize installation for the new water heater. I have already spent money on recommended repairs that have not worked. I have taken 15+ hours off of work to watch plumbers do nothing that has rectified my problems. And now Whirlpool wants me to deal with installing the unit myself, OR pay to have it installed! They say they wont cover installation because I purchased it more than 1 year ago. They seem to be missing the fact that I have had trouble with it the ENTIRE time I have owned it!This Flame lock system is garbage. I found on Consumer Affairs that a few years ago a class-action lawsuit settled, dealing with the same issues. I think it is time for another round! I KNOW that I am not the only one dealing with this problem because the plumbers I had out all had similar complaints from many of their clients. Whirlpool wont fess up to the problem, but the problem is real.

Bought dishwasher and a gas range about a year ago. Had to call the repairman twice on our dishwasher and three times on our gas range. Now it is little over a year and I am out of warranty. I paid extra and thought I was buying products of a good brand. I should have bought products from one of the cheaper brands along with the extended warranty.

Whirlpool Duet - they are highly rated and are aesthetically pleasing. Highly rated, they are expensive, my last Duet w/d didnt last as long as expected. Ive had to repair both machines once since I purchased them. Good quality is of utmost importance, plenty of washing and drying options, front loading washing machine, full size extra large capacity, attractive machines, good reputation for quality and lack of repairs.

I purchased Whirlpool Cabrio on 04/06/2017 at Best Buy in Lake Worth. The washer stopped working last month. I went to Best Buy to complain. I was told to contact Whirlpool which l did. Was on the phone for over 2 hours with representatives. Finally l was told a service person will come take a look and tell me whats wrong with it. The service person came after one week out. Told me he has to order parts and it will take a week for the parts to come in. That his company may send some else to come and fit the washer. Meanwhile l took off the day from work.Now today 08/08/2017 the service company that Whirlpool contract with sent another service person with the parts only for him not to be able to repair the washer. He has to order more parts and it will take another week or so. I was so upset called Whirlpool, spoke with two different representatives. All they could say is sorry for the inconvenience that l have to wait until the service person comes out again with the parts. And if he cant fit thats when they will be able tell me if it will be replace. Bottom line is that l will never ever buy Whirlpool products again.

Contacted this am. See through top glass lid is separating from plastic causing sensor to turn washing machine off. Looked complaints up on this machine and it is a common occurrence and is a defect. The machine is a little over 2 or 3 years old and out of warranty. Was told not a common occurrence and I would be responsible for repair. Model # wtw7800xw2. Serial # c12270139. Thank you.

My Side-by-Side Whirlpool fridge which I bought very expensive in Colombia one year ago had the glass shelves totally cloudy and foggy. You could hardly see what was inside. 8 technicians were sent through the authorized center to meet warranties to check the fridge. The first 7 technicians(!) did not have a clue of what the problem was. After many calls, they sent a supervisor who discovered the problem and finally, after 10 months of this battle, they changed the fridge for a new one. But guess what?! I received the new fridge 2 weeks ago and the new one has exactly the same problem. I am very disappointed and I do not know what to do at this point. Going through the same process again makes me sick but losing my money and all the time invested in this product makes me furious. Is there any way that Whirlpool can help me through this forum?

I bought my microwave on Dec. 8, 2010 and paid to have it installed. On June 29, 2011, the microwave quit heating anything up so I called Whirlpool. They sent a technician out and he repaired the magnetron. The tech said it was defective. I accepted that but then on Nov. 8, 2011, the microwave quit again, same problem. I called Whirlpool and told them I thought it was a lemon and wanted it replaced but they refused and said that they paid to have it fixed. They came out and fixed it. Same problem, the magnetron. Well, here we are another six months later, it has quit again. I have been on the phone with Whirlpool. I spoke to a lady named Barbara and she said even though its out of warranty, they would be willing to pay for the parts, not the labor. Of course, labor is more than the parts. So, I asked her whats going to happen another six months from here on. When it goes out again, she said that that was it. They werent paying for any more parts. I asked her for her supervisors number. She advised me to write a letter and someone would call me. Well, a lady named Donna did call and she told me the same thing. They would pay for parts but not labor and the offer was only good for 30 days. Also, I have the tech talk to their techs but she didnt have the number and maybe they could find the problem. Well, the problem is its defective. Thats all there is to it. We could fix it over and over again but its going to keep burning out. I told Donna surely I cant be the only one complaining about this microwave and her response was theres no recall on it. Something needs to happen. This cant be right. We spent hard-earned money on this product and shouldnt have such a problem every six months.

Second time in 3 years our freezer/fridge has gone out. Same symptoms as last time, which was a bad motor. Repaired BY WHIRLPOOL. Completely useless. I don’t expect to have to replace a refrigerator every three years. Especially when I paid $$$$ for it to begin with. DO NOT BUY!! We will be switching brands. And as the installed items in our house start to go (yeah, they’ve already had to service an oven installed at the same time 3 years ago too) they too will be replaced with other brands. You’ve lost a lifetime customer! Shame on you Whirlpool.

When I first bought this machine I loved the big tub, but I was concerned that there was no agitator. It confuses me how clothes can get clean if there is nothing to rub them again. Even in the olden days they rub clothes against a board. Well my concern is valid and I believe the washing machine industry needs to go back to the old model, as this new version does not work.Here are all the problems: 1) The machine judges how much water to put in. This doesnt work. I follow the directions and outline the perimeter and dont overload, yet still it just barely puts in enough water to make the clothes wet. Im all for conserving the environment, but enough water needs to be provided to actually get the clothes clean. I would like to be the judge of how much water should be used, so I would like to be able to tell the machine if it is a small, medium or large load. I do believe that the lack of enough water is why the clothes do not come out as clean as they should and why they end up smelling (see #4). 2) There is no agitator, so there is really nothing available to help clean the clothes. Spinning them around like a maniac is not enough, which leads me to the next problem. 3) The clothes come out twisted terribly and then many times come out of the dryer wrinkled because of how hard they were twisted. I tried to select a less harsh spin cycle, but then the clothes are too wet to put in the dryer. There is no happy medium.4) Biggest problem to date: Our clothes/towels have all started smelling. You know that smell when you leave your clothes in the washer too long (like two days) and then put them in the dryer? Its that smell. The clothes/towels dont smell when you immediately take them out, but they do smell at any bit of moisture. When I dry myself off after the shower, I notice the newly washed bath towel smells like a wet dog. I have used the pods, liquid detergent and powder. I dont remember having the smell problem when I first bought the machine and used powder, so I just returned to using powder today. (Ive even tried doubling up on the pods, but the clothes still smell.)This leads me to problem number 5: When using powder in this machine, the machine does not empty the powder container completely, and so the clothes do not get the required amount of detergent. Often there are clumps left over in the powder dispenser, but not always. (This is what led me to go to the pods and liquid detergent in the first place.) But at least with powder (I use Gain) my towels dont stink after the first time I used them.I wouldnt recommend this machine. I really researched machines before I purchased this one, but they all had bad reviews, so how do you pick? And I never look at the good reviews because we all know so many people are paid to rave about products they know nothing about, or it is a company employee writing the review. This machine is a huge disappointment. I am going to try adding a rinse cycle like a previous reviewer suggested. Maybe the extra water will help with the smell. Of course this is not good for the environment though, so this whole way of making washing machines with no agitator and limiting water defeats the energy efficient goal.

We purchased a new Whirlpool water heater April 2013 at Lowes and every 3-4 months the pilot would go out. My husband would simply re-light the heater, I guess he didnt think it was a big deal. However, in September 2014 the water heaters pilot went out and would not re-light, so I contacted Whirlpool about the warranty. It took 4 telephone calls (two of which involved a plumber, per Whirlpools request), and several days of cold showers for an authorization code to purchase a $8 part (thermo coupler). The hassles that Whirlpool put me through, no one should have to endure. Who ever heard of a technician telling you that they have to talk to the plumber, when you call them to explain a problem with your water heater, such as, the pilot will not stay lit and the plumber said it is the coupler (I couldnt remember the whole name of the part, but surely they should have understood what was wrong). Secondly, providing a plumber (unless youre married to one) to converse with them involves more money. Now I have a plumber at my house so I call Whirlpool and this technician insists that the plumber perform a test on thermo coupler to make sure that it was faulty before she gave the authorization for a new one. Yet again, when I called to Whirlpool with the plumber, while I was voicing my problems in resolving the issue of my water heater with this technician, and she just hung-up on me. So as not to be defeated and having already invested in the expense of the plumber, I called Whirlpool again and requested a manager. The technician asked if she could help and I informed her of my previous encounters. She apologized and took my information to have a manager to call me later; however, she did give me the authorization code for the thermo coupler without delay. When I went to purchase the part, I didnt have the old part (as trade; the plumber hadnt removed it), so I paid for it out-of pocket, to return the old part later.

We purchased a gas range (Whirlpool AccuBake model # mfgxfg361lvt1 serial ry1810956) a few years ago and have been very unhappy with the gray grids that it came with. We wrote to you about how we should clean them and you recommended heavy-duty degreaser, pin31552a and gas grate & grill cleaner, pin3167a, which we purchased. Neither worked, even with heavy elbow grease. We are very upset. We have purchased Whirlpool products all of our life and would like an answer or some type of explanation. If possible, can we get the grids in black? We try our best to keep these things clean and this is a very bad patten.

I purchased a 40 gallon water heater at Lowes and installed about 3 years ago. A couple of weeks ago, it got an upper sensor failure code on the gas valve. It would heat by resetting (turning valve off, waiting a minute and then lighting) but after a few minutes, it would fail again. I called the customer service and they mailed out a new upper sensor. When it came a few days later (I paid for shipping), I installed it but the same failure code. Again, the only heat I could get was by resetting the valve several times before a shower. I called customer service again, told them what I did and they said, Oh, the problem is the gas valve then. So they mailed out a new gas valve unit. It then came a few days later and I installed it according to the enclosed directions to the letter. Still got the failure code and still had to keep resetting it to get any warm water before a shower.I called customer service again, told them what I did and he said, Well, did you flush the water heater with apple cider vinegar before you installed the new gas valve? I said, No, it wasnt in the enclosed directions to do so. He said, You should have done that and it would have worked. I will send out a new gas valve. At this point, I blew up. Two weeks with no reliable hot water. I told him I want a new water heater and he refused. I asked to speak to his superior. He said no. Dont ever get a Whirlpool product. Some other crappy company builds these turds.

Similar to what I am reading below and on other sites, my hot water heater stopped working. I spent about an hour trying to relight the pilot light, which apparently you cant do with this model because it breaks. My first thought and action was to call a plumber to come fix it. When he arrived he said it was reverse thread and that I would have to call Lowes to get a replacement part. When I called Lowes they said they would call Whirlpool and then give me a call back. Two days later I still havent heard back or taken a shower; I am going to the gym tonight. Finally, I got online and called the 800-number and am being sent a part to arrive tomorrow. I asked to be reimbursed for the cost of the plumber since they obviously knew they had a problem (they assumed why I was calling the warranty line) and redesigned the issue with a voluntary recall. Whirlpool, please make this right. I know you license your name to American but it is still your name and brand reputation.

In 2013 we thought that we bought a 30 cubic foot refrigerator model no. WRF989SDAM from Appliance Direct, Melbourne, FL. Months later we realized that it was only a 27 cubic foot unit. Two months after the warranty expired the unit started failing. Called the dealer and was told that they would have the service department to call us. Never heard from the dealer again. Finally I called an independent service company. After testing the unit the technician told us that the evaporator may be leaking. They offered to replace it for a price of nearly $500 with only a 90 day warranty. Realizing that it would work at least 90 days after the repair regardless if that was the problem or not.I decided that we did not want to spent that much money. Having refrigerator experience in previous years, I decide to add a piercing valve and adding refrigerant. Every few months I have to add refrigerant to keep the unit going. This unit has run nearly all time since the delivery. Corresponding with Whirlpool is somewhat like throwing a bottle in the ocean. I also noticed that Whirlpool has dropped the price of this unit quite a lot, must be to loss of customers. And yes I am 83 years old and handicapped and never had a problem like this to affect me so much.

The repair technician just left telling us that our Whirlpool Cabrio washing machine is fine. It is a little over a year old, makes LOUD noises as it runs, doesnt get the clothes clean and often doesnt even get them wet. The clothing sits above the water and comes out with pet hair, soap and dry spots. We use it the way the manual directs but it seems to be a totally defective machine. We sure wouldnt sell it to anyone nor give it away to some poor unsuspecting soul. Guess it needs to go to the dump. Shame on you Whirlpool for taking advantage of so many of us.

I did not purchase the washer (Cabrio Top Load Clothes Washer) but inherited it in a home sale. Never had a non agitator. I was excited for this new washer. After a week I knew why they left it! My clothes did not seem clean; stains were still on them, when I used the delicate cycle a pair of pants went in folded and came out folded!!! I also would have to redistribute the clothes every time I had a load that was larger than five pieces, because it would stop. I would actually have to take clothes out and spin what was remaining then put those in the dryer and put the other clothes back in and spin those again. I was told I needed to use OxiClean on top of my normal detergent in order to get my clothes clean. Never again will I purchase a Whirlpool. Just bought an LG; fingers crossed.

I bought the Whirlpool WTW 5000DW1 washer and dryer to go with it. Within the first 2 weeks the plastic handle broke on the dryer. Ive been using the corner of the plastic handle ever since to open the dryer. The washer is the worst washer I have ever purchased in my life. The tub doesnt fill up over the clothes half the time. It is perfectly balanced on the floor but it always bounces around and you cannot open it to rearrange the clothes because they lock the lid. The only option is to try to hold it and wait for it to finish or start over by pressing the button for at least 3 seconds. I have had a few items get shredded by it and a lot of times the clothes dont get cleaned and rinsed properly. Even on 2 rinse option. Just the fact that it has a 2 rinse option is a big red flag. It is supposed to be a energy saver and water saver but that isnt true. If you have to wash and rinse the clothes twice because it has spots from the detergent still on the sheets, something just isnt right. Whirlpool shouldnt even put a product like this on the market. I have owned many Whirlpool products before this but this is the last Whirlpool product I will ever buy. Obviously Whirlpool doesnt test its products or care about quality.

My 2010 Whirlpool refrigerator stopped working, due to a compressor issue. I need to purchase a new device ASAP.

My brand new Whirlpool washing machine has been nothing but trouble from the day we first used it. We are now reaching out to try to contact the warranty department. Weve tried email and phone both and are having ZERO luck even getting a human to talk to about the problems. No response. Took forever to even find what we thought was accurate contact info. Lowes doesnt stand behind it. Now Whirlpool has a crap warranty department. We were warned and should have never bought it to start with. It is a total waste of money.

We bought this microwave/hood combo at Home Depot and installed it in our second home roughly 16 months ago. We used it very little over that period because the home is only for vacations. The plastic handle began to disintegrate where it connects to the door (top and bottom) to the point where there is very little plastic remaining. We called the service center and the woman attending to us told us she had never heard of that happening before. Either she had just started working there that day, or she was lying because there are dozens of similar complaints on this very website.I do not understand what is to gain by denying a manufacturing defect. It simply makes no sense to me that a company would allow their reputation be so tarnished. What an ignorant and short-sighted business practice. I will never, ever buy another product from this company. I will also be sure to tell anyone who will listen what I think of the shabby service they gave us.

Our slide in range had a burned out element. After waiting a week for the part the range still did not heat. The real problem was the control panel at a cost of $300 plus labor. We were so discussed with the problem we purchased a different brand range. Who should be purchasing a new range after 18 months???? Cost of service call twice, part cost of element, and new range all total another $600.00. Do not purchase this product!!!

My Cabrio washing machine is 3 years old, and is working the way it has been designed to work. It does not clean clothes and it consistently has a foul odor. Due to the odor, I must use the cleaning cycle with Affresh (pricey product) 3-4 times weekly. Even that is insufficient. Because it is in an indoor laundry area, the odor permeates the hallway and nearby bedrooms. The extra cleaning cycles are contrary to the energy efficiency of the washer, and detrimental to the severe drought conditions in California. When I contacted Whirlpool about my situation, they recommended I substitute bleach for the Affresh to keep the cost down.

My husband and I purchased our Whirlpool Gold French Door Fridge-Freezer on bottom in January 2012. Water collects in the bottom of the freezer and creates thick sheets of ice. When the bottom of the freezer is a full sheet of ice, the water just drips onto the floor. I come home from work to a river of water that stretches across the kitchen--and now my linoleum floor is warping from the water. This started only 6 months after we bought the refrigerator. Im sure the warranty is out--what can I do?

We purchased a brand new stainless steel refrigerator in 2013. Our 2 year refrigerator stopped producing ice and the freezer stopped working as well. We called Whirlpool customer service and they said they could not help due to 1 year manufacturer warranty only. We called another company (SoBellas) that charged us $85 to tell us that it is the seal system which should be covered up to 5 years by Whirlpool. The man showed me the Whirlpool refrigerator warranty on Google which states the sealed refrigeration parts are covered up to 5 years. There was no specific model numbers listed which gave me the impression this was a standard warranty for all Whirlpool refrigerators. I explained the situation to Whirlpool customer service including the 5 year warranty that is found on Google for everyone to see. I was told that our refrigerator model number did not qualify for that specific warranty. We ended up having to buy extended warranty for $350 on top of the $85 we already spent. This started July 24, we had to wait until August 10 for Whirlpools warranty company to see us. They checked it and said they had to order parts but he supposedly tweaked it to make our fridge run better.... It made it worse and it ended up completely breaking down. We had to buy ice chest and waited until Thursday August 27th for them to finally come back with parts and fix the refrigerator. I took time off from work once again due to our time slot being between 3 and 5 but the guy didnt even show up until 7:30. I could have worked my normal hours instead of taking more time off! The guy never once called to inform us that he was running late. We kept calling the company to make sure we werent forgotten. The guy told us that everything should be working within 20 hours or so, by Friday our freezer was still not working and no ice either, back to square one! I called Whirlpool customer service once again to explain the situation, nothing could be done. The next available time for them to come back out is September 17 for them to come look at our refrigerator. We have been stuck without ice and a freezer, buying food every other day waiting for our brand new, horrible Whirlpool refrigerator to be fixed. Will never ever buy Whirlpool brand again! Actually, we purchased all brand new Whirlpool appliances... Good luck to us!!!!!

We purchased a Whirlpool Cabrio Platinum washer and dryer from HH Gregg and have had continuous issues with the washer. We have had the lid springs replaced two times since we purchased it and they are out again. I called our service company to ask why we have to continue to replace the springs very 6 months and they said it was a problem Whirlpool was having with this unit. I called Whirlpool and after being on the phone for 45 minutes, they told me there was not a recall, but I could buy the parts directly from them for 1/2 price. This amounts to about $20. The repair cost me about $200 every 6 months because it is a difficult installation. Whirlpool is a terrible company to deal with when you have a problem and they do not stand behind their products. I will never buy another Whirlpool product and will tell everyone I know the same.

We purchased a Whirlpool refrigerator to match the other appliances in our kitchen. The unit was purchased in June of 2012. Two and a half years later, it quit making ice and would not maintain proper cooling temps. Not to mention the noise coming from the compressor. So we had a certified tech come out and he said that it was the sealed refrigeration system. He stated that he had seen this issue a lot with whirlpool refrigerators. He said that what they don’t tell you is that it is covered for 3 years but good luck with getting any satisfaction. The cost to fix it you ask? $700.00. Might as well just buy a new one. Took a shot in the dark and called Whirlpool customer service. Gave the girl my information and model number. I got the “Sorry, but your model number is not covered by the sealed refrigeration warranty.” Then I got the ole, “Is there anything else today?” Well, she got the wrong man on the phone this day. I asked her to give me a model number that is covered by the warranty and I will purchase that one. You could have heard a pin drop. I don’t guess she’s been asked that before. She starts to ramble and said, “Well, there are just so many, I could not possibly tell you. Some are and some aren’t.” (Remember that statement) You mean she can tell me that mine was not covered, but could not tell me which models were covered. Huh??? Long story short. I argued with her for an hour on the phone and she finally breaks down and admits that Whirlpool does not warranty the sealed systems on their refrigerators any longer because they are considered value brands. What are value brands you ask? I asked the same thing. I was informed that a value brand is of lower cost to draw people to buy the product. Remember in the movie Back to the Future when Doc Brown said he sold a nuclear weapon to the Libyans at a good price but it was just filled with pinball machine parts? Well, there you go. I get the supervisor on the phone and she has the I’m going to be strict with this customer voice. She basically blames me in the fact that I failed to purchase the extended warranty. You’re right, my fault. How dare I have the nerve to think that a one thousand dollar value Whirlpool refrigerator would last no further than two and a half years? My bad on that one lady. The end result; I was told that I could purchase a new Whirlpool refrigerator and be sure to get the extended warranty. Yeah, why don’t go practice falling down Whirlpool, I’ll be there in a minute. (That was sarcasm by the way).

I purchased all new, upper end Whirlpool appliances for our newly built home just 6 months ago, to include a side by side refrigerator with ice maker and water dispenser, an over the stove microwave, a smooth cooktop oven/range, a dishwasher, a washing machine and a clothes dryer. We plugged in the new refrigerator, and after 24 hours of letting it sit and get cold, we bought $300.+ of groceries and filled our new refrigerator. We pulled the milk out hours later and it was warm, checked other food items and found them to be warm, too. I placed a thermometer in the refrigerator and it read 55 degrees. In disbelief, I placed a second thermometer in the refrigerator and it, too, read 55 degrees. Being brand new, only hours old, and clearly not working, I called for a replacement refrigerator. Our builder said we needed to call Whirlpool for a replacement. Whirlpool refused to send us a new refrigerator. Needless to say, we had to throw out all of our food for being dangerously off temperature, and we were less than happy about wasting $300.+ on food we could not safely eat, but glad we didnt have food poisoning. Not even the freezer could maintain a temperature below 55 degrees. While waiting on a repairman, we noticed that we were not hearing the refrigerators motor come on more than once every several hours. They sent a repairman out three days later, and he found nothing wrong other than a poorly fitting door, he said. He replaced the door hinge and told us our refrigerator would be cold in 3 - 5 hours. Well, it never did get below 55 degrees, set on the coldest setting. Whirlpool was called again and they couldnt seem to get another repairman out to fix my brand new refrigerator that could not perform its most basic function, which is to maintain food at proper temperature. Again, Whirlpool refused to send me a replacement refrigerator for this clearly defective refrigerator we were stuck with. We were told it would be 2-3 weeks before another repairman could come out, and then he would have to order parts after he diagnosed the refrigerator problem, taking another two weeks. We needed a refrigerator, like most people do, so we were forced to take this brand new refrigerator and stick it in the garage, not being able to sell a brand new refrigerator that wont get cold. Angry at Whirlpool for taking our money and leaving us with a refrigerator that never worked, we bought a Samsung refrigerator that we are very happy with - it works! After 2 months, our Whirlpool above the stove microwave has the motor turn on when we close the door, and it takes several opening and closing sequences to get it to shut off. We will be replacing this new microwave when we can afford to.Our ceramic/smooth top stove/oven, takes a very long time (at least 20 minutes) to preheat and the temperature in the oven is not accurate to the set temperature, according to my oven thermometer. The cooktop surface is inferior; it gets permanent water spots and it scratches very easily even though we use the correct pans and are very careful with it, and does not come clean easily. The surface feels rough, not slick like the GE Profile ceramic/smooth cooktop range that I had for 14 trouble-free years. I am using the same exact pans that I used with our GE, and we know how to be gentle with a smooth cooktop surface. After 14 years of owning the GE stove, the GE felt slick and smooth, cleaned easily, and did not have one single scratch on it. It looked as good as new when we moved, after 14 years of use. I will be replacing this inferior Whirlpool smooth cooktop range as soon as I can afford to, as well. Last month, right before Thanksgiving, our new Whirlpool dishwasher started making a really loud motor sound and quit working that day. It would fill water, drain the water and shut off. I once again called Whirlpool, and they were maddenly unhelpful. This time, they told me they would have a repairman call me in 5 working days to schedule an appointment to come and see my non working dishwasher. After 7 days, I called Whirlpool AGAIN, to ask why someone did not call me for an appointment. I was expecting a house full of people for Thanksgiving and I had no working dishwasher. I spent a lot of money buying these crappy Whirlpool appliances and am very frustrated. This time, Whirlpool told me that they could not find a service person in my area to service the unit. As if I live out in the middle of know-where?! I live 20 minutes from Austin, the state capitol of Texas! A 20 minute drive from the capitol building to my door! Whirlpool told me I could take my 5 month old, broken dishwasher to a repair shop and that the repair shop would need to call Whirlpool before they did any work, and that Whirlpool would only authorize a maximum of $150 to repair my dishwasher. They actually had the nerve to tell me that I would have to pay for the repair, and they would mail me a gift card in 6 - 8 weeks to reimburse me up to $150 on my new, broken dishwasher that is under warranty. I was furious!! Some warranty! The broken dishwasher is now sitting next to the broken refrigerator in my garage. I needed a dishwasher before Thanksgiving dinner, so I went and bought a Samsung.I realize that all makers can have a lemon, but all of my Whirlpool kitchen appliances are junk!! I will never own another Whirlpool product for as long as I live, and I will tell anyone who will listen about our abominable experience with Whirlpools customer service and the expensive, crappy appliances we unfortunately wasted a lot of our money on. Do yourself a huge favor, buy anything but Whirlpool! Thankfully, everything else about our new home has been great. Our new Whirlpool appliances will remain a very sore subject for year to come, I suspect.

We bought a Whirlpool gas range about a year and half ago. The oven started giving lighting problems we had to light with a match every once in a while. Then the broiler igniter started giving same problems so I replaced the igniter, still did not work. Then I tried the control panel, still nothing. The igniters were about 45.00 each. The control panel was 250.00. Then I replaced the spark module and it is now working. Some models the spark module dont control oven and broiler but mine does. That was 200.00. The best thing was the part place I was ordering from would exchange the parts that you try and they also can answer questions either online or by phone, Appliancepartspros.com. My oven model # is wfg371lvs3.

Whirlpool side by side refrigerator/freezer Model #GSF26C5EXB. LESS than five years old and the ice maker is not working! Bought at Lowes. Great service. Out of warranty now. Lowes sent a repairman and it has to be replaced. I called Whirlpool and they said sorry. THATS IT? Ice makers dont ever last five years now? Unreal!

I have had my fridge (model WRX735SDHZ02) for 6 months now and it has never worked properly. All our food was getting frozen so we bought a thermometer to check the temperature inside the fridge and it was showing around 22F. The technician came 4 times and finally said that the fridge couldnt be fixed. He asked me to call Whirlpool since there was nothing else he could do. Every time I have called Whirlpool (6 times already) the wait times have been between 52 minutes to almost 1.5 hours. When I called customer service to tell them the technician said the fridge cant be fixed, Whirlpool said that I had to contact the technician again and schedule another visit. Whirlpool said the technician had to call them from MY home and tell them the fridge cant be fixed. I asked why couldnt the technician just call them now to let them know and why did I have to schedule another visit for that? Whirlpool said it was protocol. Makes absolutely no sense. In a nutshell, its been 6 months and my fridge is still not fixed and Whirlpool is not being helpful. If I could go back I would not buy Whirlpool.

I hate this machine. I stress whenever I have to do laundry. The worse machine I ever owned. Stay away from it. It is a total rip off... I wanted to replace my front loader machine with a top loader. Based on good reviews at the time I purchased the Cabrio. Nothing gets clean. The detergent stays on the clothes and unless I use the Bulk senor. Otherwise I get horrible white marks on all the dark clothes. I cant even get the marks off with a wet rag. So washing only a few items I have to use Bulk. The sound is so bad from the machine, my dog runs in the closet and shakes. I feel so bad for her. How can a popular name like Whirlpool make such an inferior product? They dont even stand behind it. Customer service stinks. Never will I buy a Whirlpool product again. Now, I am trying to save up to buy a new machine. Shame on you Whirlpool.

Watery body from all the refrigerator side since 9 – 10 months and complained to Whirlpool 2 months back. They changed the thermostat 2 times but no use. Problem same. Please help. I complained during the last warranty days. Please let me know.

Manufacturer refuses to acknowledge quality issues. This is not exclusive for the washer or dryer, IT IS BOTH! P.S. I owned & operated a Whirlpool Cabrio washer & dryer for 6+ years before up-sizing & loved them! I was grossly misled by the retailer to believe the new Cabrio washer & dryer were the same as the previous model of Cabrio. They are not. Their performance is subpar. Not what I would expect from top of the line. Washer does not spin out as dry as the previous model. It will not show error codes on display so I can deal with the issue at hand-it just shuts down. Dryer sensors do not work properly. It will not dry, or overdries to the point of shrinking clothing beyond use.This $2800 purchase is continuing to cost me money. I have never been more upset with a purchase than this. I have to babysit these machines. There is a bolt in the back wall of the dryer drum. Hence my destroyed brand new hand crocheted afghan. Oh and did I tell you that their licensed repair man told me that I should not be laundering bedding in my machines at home? Apparently there are no home use machines on the market that are able to wash bedding. Sheets. Pillowcases. All of it needs to go to a commercial laundromat. Ha! Makes a person question who we let in our home. If you would like a positive - its huge. But wont spin out a small load effectively.I have recommended and led to sale of dozens of the previous Cabrio model. I will no longer be standing behind this model or company after the poor customer service. Their answers are scripted. Its like speaking to a robot. No one is accountable anymore. I could understand if I did not know how HE machines worked or even the Cabrio model, but I loved my previous HE CABRIO FOR 6+ years!! Excuse me while I go vomit.

After only two and a half years, my Whirlpool bottom freezer refrigerator (GB2SHDXTQ0) was frosting over and the top food section stopped working altogether. I made a call to Lowe’s. It’s not their problem. I then called Whirlpool and he said I had a bad gasket. I had a 28-year-old refrigerator that was still working with the original gasket and it has no problem. After reading all the complaints with Whirlpool, I would never buy another one again. After cleaning out the refrigerator and freezer two times, carrying things to a friend’s house and having to pay $90 service calls just to walk into the door, I am ready to throw this one out. This refrigerator cost me $1200 and I am a single person living on $900 a month. Thanks for nothing, Whirlpool. There should be a class action suit.

Whirlpool has been my brand for years but I must say that after buying this washer #WFW75SHEFWO from Lowes - on sale, which is clearly a lemon, that I will never buy a Whirlpool appliance again. Not because I believe all of their products are subpar, but because the service on these units is unacceptable. The first call for service repair resulted in the Appliance Repair Service company missing the first appointment due to being overbooked, rescheduling and missing the second appointment due to illness, and the third appointment the guy finally arrived nearly five hours late. Supposedly they were a man short. When the technician finally showed up he claimed it was the board and the pump and scheduled a time to return to fix it and then he never showed up... No call whatsoever. Clearly a lack of clear communication and no respect for a customers time. I called Whirlpool to complain. Nathan, a supervisor was attentive. I requested a different company and was refereed to Appliance Doctor in North Hollywood. Rosa, the customer service receptionist at Appliance Doctor, is quite pleasant, professional and clearly wants to correct the numerous missed appointments that keep occurring with her Whirlpool appliance repair company. First repair appointment missed due to illness, next he came and did not really inspect the unit completely, and third appointment rescheduled nearly a week later due to a death in the family. No other repairpersons? I am certain it will be a car breakdown the next appointment. I have no patience for bad management because it is always an extension of bad ethics, which if you believe many of the negative reviews on this site Whirlpool and their various appliance companies appear to frequently miss the opportunity to engage within an honorable sphere. This is a new washer purchased only a few months ago. One technician mentioned it was due to overuse of soap/. The other technician was adamant that it was a sock stuck in a pump. Really? He did not open it up or even check the unit with any thoroughness. Error codes are enough. I was informed it would cost me and that this problem of the unit shutting the door and not completing the wash cycle was not covered by warranty. I informed him that I would call the manufacturer and insist on the unit being fixed. I did so and Whirlpool agreed to cover the repair. My schedule has been adjusted repeatedly to be present for these various service appointments only to have them cancel with a text. Bad business. I called Whirlpool repeatedly and was informed that socks must be put into a wash sack and no rugs with rubber backing. Again, my jaw dropped. What? I had an Amana washer and dryer for over 12 years and they worked great! So sorry I got rid of the Amana washer now. The Whirlpool is a piece of junk... Poor design and the fact that they are okay with such bad service has me calling around to other companies for a new washer and dryer set that will be on par with my Amana set. Whirlpool is clearly keeping these appliance companies in a brisk business with such abysmal technology. I am on the phone with another Whirlpool rep, Tracy, who is very attentive and helpful. The music playing while waiting, sometimes for 30 minutes, is similar to a film score, which helps calm the anger of time being wasted.

Please do not buy a Whirlpool range, they are dangerous. The ovens when they shut down still let gas into the stove. My whole house filled up with gas twice. Whirlpool will not honor the replacing of this stove and give me a replacement. They will repair the range on what they think is wrong but will not put it in writing that it is safe. The fear of using this range after repair is not worth risk I will have to take since Whirlpool does not stand behind their product.

I want to make this clear I’d give NO stars if I could!! Whirlpool is totally junk!! I bought a whole suite of Whirlpool kitchen appliances from Home Depot that is a dishwasher, stove, and fridge. The dishwasher never cleaned the dishes, always left a film on everything, cant clean out the drain area, the screens don’t come off and less a year later the dishwasher top rack literally fell off and broke all the glasses that were loaded in it and the fridge keeps freezing all my food!!! I keep having to adjust the thermostat up down up down just to make it doesn’t freeze. Now that the warranty is no good on any of the crap I will no doubt be charged an arm and a leg to get it fixed, which definitely won’t be worth it!!! Whirlpool is such crap!!! Made in America no wonder!!! Don’t buy any whirlpool anything!!! You will be very VERY disappointed!!! I’ve bought plenty of brand new appliances. Bosch is by far the best dishwasher even the cheaper ones. Now I have to pay to dispose the whirlpool crap!!! I am sure whirlpool doesn’t give a crap though!!! They will keep selling their crap, but don’t Buy it!!! You will be soooo disappointed!!!

Weve had this washer for about 9 months now. We noticed that the loads being washed small or large werent coming out clean. When wash cycle finished items were covered in soap residue and or had large dry spots where water had never touched the area. When our sheets were washed in bulky/sheet cycle and deep water this happened. Maytag sent out repair person to find the water pump went bad, pump was replaced. After repair same bad washing results as stated previously. Maytag then sent out repair person for the second time. This time the main electrical board was replaced. Still after two repairs wash loads are still coming out dirty, soapy, dry in spots in any of the selected wash cycles large or small. Third call to Maytag and a third scheduled repair date coming up in a few day. Over the phone the Maytag employee only words of wisdom was, Did you buy the extended warranty. So unless there is a third failure I believe that this washer is just a poor design.

I bought this Whirlpool Cabrio from Lowes June 2016. It doesnt wash the clothes at all, always detergent marks or clothes just not clean. Now it is making some loud noise during washing cycles (sounds like motor is dying) and I now I have to wait for someone to come out and fix it during a 8-5 time span, so I have to take off work. I will never buy whirlpool again. So very unsatisfied!

Most of my appliances are Whirlpool - dishwasher, refrigerator, clothed dryer and the Cabrio washer. The washer before this one, I had it for over 10 years and replaced it because of rust (thats another problem with Whirlpool - rust). Now the Cabrio hasnt got all kinds of problems - UL, F1 and jumping. The serviceman asked me for $450 for repair; it included a set of springs for the drum, a new electronic board and a 30-day warranty on parts and labor. Im better off buying a new one (I cant afford at this moment). My wife is scared of the darn thing and refuse to use it so now I have the job of washing and standing guard to make sure the washer doesnt leave the garage. Thank you, Whirlpool - and my refrigerator works fine all rusted.

Another reviewer complained about a knocking sound upon startup. My Brand New fridge has been doing that and I have just ignored it. Maybe I shouldnt. Compared to our original Beaumark fridge, the Whirlpool is VERY NOISY.. Since the actual workings seem fine, I am not complaining but rather quite concerned.Especially after reading the numerous Negative Reviews.

I was gifted a washer and ventless dryer for my condo. It takes a little longer than a regular dryer but it works great. It fits perfectly in a closet.

I bought the Whirlpool mini frig from Target 3 years ago thinking it was made by whirlpool in USA!!!! 1) not really made by whirlpool!! Made by Glantz from China. Common deception of USA and Chinese mfg to fool consumers is to license a well knownBrand to glantz in china. Glantz mfg almost all mini frigs under dozens of well known brands. Federal Trade Commission should ban this kind of deceptive marketing. Complain to the FTC Wash DC!!! 2) Chinese mfg gantz mfg defects and how I fixed them: A) back of freezer compartment open, freezer does not freeze B) 45f inside not 40f!!! C) defective thermostat remedies: 1) aluminum foil to seal back freezer 2) weather stripping around door to bring temp from f45 to 40f.D) used Youtube video to adjust defective thermostat, until I can find a replacement thermostat!!! Dys videos: watch youtube repair videos before you trash your frig. 2) check the country of origin, if its made in china, it will not last very long!! 3) buy an extended warranty for any chinese product. You can buy generic frig replacement parts on eBay!!Yes chinese products are cheap, but they do not last!!! One good thing!!! This is a very quiet frig.

I purchased a Whirlpool hot water heater 2010 and it started having problems 2014. I called customer service. They informed me my 6 year warranty was only for parts and I had to pay for a certified repairman to come and do diagnostic tests and they will pay for parts only. I said the repairman is half the price as the hot water heater and then he has to come install it. Woman on the phone was just as ready to get off the phone as I was! Save yourself and just buy a new one NOT WHIRLPOOL!!!!!!

Do NOT buy the Whirlpool Cabrio washer...it doesnt actually wash your clothes! Most clothing still half dry after the wash (didnt get any water on them) and they are still smelling sweat after the wash! Also doesnt clean basic stains that others washers clean. Even if you add water manually to the washer to soak your clothes, the clothes on top wont be agitated at all, hence the reason the clothes are still dirty after a wash. Poorly engineered washer... its a lemon as it doesnt do what it is supposed to do (wash clothes). Biggest scam ever from Whirlpool and shouldnt be allowed to be sold to consumers anymore!

Purchased a Maytag refrigerator in 2009. Was told Whirlpool bought out Maytag, never had a problem with it ever! Speed up to 2012. Purchased another refrigerator this time a whirlpool. HAVE HAD NOTHING BUT PROBLEMS WITH IT! This is the 3rd or 4th time the veggie/fruit drawer POS plastic track has broken. I purchased the extended warranty after a year and in addition to the above, had a new ice maker replaced, and a part in the freezer as the freezer wasnt freezing. So I called them to replace the drawer plastic track again and they say that its a cosmetic problem and they wont cover it. Are you kidding me??? It holds the drawers in for crying out loud! Also told the repairman that the ice gets clogged in the dispenser and either 1) melts all over the place or 2) comes pouring out when you open the doors. He tells me that its best to just use the ice cubes and not the crushed. Again... ARE YOU KIDDING ME? Thats why I paid so damn much money for this one as I wanted crushed ice! There should be a recall on this appliance. Repairman says all the models with the icemaker on the left side have problems with freezing and when inquired about my lettuce freezing and getting wilted or brown, he says that the humidity buttons are really only for looks and dont have a purpose!!! Believe you me... I will be sharing this on social media of all types to get this resolved. WHIRLPOOL BIGWIGS LISTEN UP! YOUR PRODUCT STINKS!!! Since we were gone on Friday when the call came in that they called it cosmetic on the drawers you bet Ill be giving these extended warranty people a call too tomorrow! Also dont say we have too much in our drawers because theres barely anything in them at all times. Its just used by 2 retirees!

Buyer Beware!!!! Warning!!!! Dont buy Whirlpool. Youll be sorry if you do! Dont buy appliances from Home Depot. Youll be sorry if you do! Purchased new Whirlpool gas range 10/29/2019 from Home Depot. By February 2020 the front door fell off, its not cooking properly (18 min frozen pizza takes 30 mins to cook). Clock not keep correct time. Whirlpool unwilling to replace the unit while the third party repair company, “well you should have bought it from us, we stand behind what we sell.” They have no idea when or if the parts will ever come in due to COVID-19. Its been down 8 weeks now.Even under threat of a lawsuit Whirlpool said, Sorry we NOT replacing it, go ahead and sue us. We covered by our contractual warranty agreement. Home Depot said they are unable to help due to their contractual agreement with Whirlpool. I have a dozen hours invested talking Home Depot and Whirlpool on the phone and have no more information than I did a month ago. Whirlpool Case # **. Next step is small claims and public shaming of Whirlpool!

I bought a Maytag front load washer on October 24, 2010. I have not been able to use it because it came damaged by the manufacturers. I contacted them by phone several times and it took them three months to send someone (A and E sears repair). Two months passed and I did not get the parts necessary or a replacement washer. I kept calling and finally they sent someone again in May 2011. They said they where going to order the parts because the new company was not going to replace the machine, even though it was already damaged. They said I would get the parts between three-five business days. I only got one part. A and E sent a repair guy again on the 22nd of June. This one said they needed the entire machine in parts and that he would order the parts. I called A and E one week later and they said they were waiting for the on manufacturer to send the parts (Whirlpool). The 26th and the 27th of July, I got the parts. On the 22nd of July, another repairman came and said we needed more parts. Today, August 16, 2011, I called Whirlpool and A and E and now they said the parts wont be here till after October 26, which by then I would have to pay for the parts and labor if I wanted it fixed because by then the one-year warranty would have expired. So here I am with a $700 washer, which was never used and they refused to fix/replace. They sold me a lemon!

In the middle of the evening the door glass spontaneous shattered with nobody around. Its only a 3 year old microwave builder installed in a new home. Ive always heard Whirlpool appliances are garbage but this proves it 100 percent.

Purchased the machine in 2008 for $800. I did not have any problems (wash 3-4 loads/week), pleased with the washing until July 2015 when the machine was spinning out of control and the machine moved approx. 1 foot across the floor (thank goodness I did not have it on a pedestal as it may have tipped over). I canceled the run. This was a fine washables load of 5 sweaters placed on a medium spin.Scheduled the Whirlpool authorized service tech to come out and fix. He indicated there is extensive repair required and would cost approx. $1800. And indicated he has seen this failure before and it is due to the plastic parts inside. Also, he has seen these washers last about 5-7 years before replacement. Wow, last washer I had was a Maytag and it lasted 15 years costing 1/3 the price of the Whirlpool Duet. Now perplexed on what to buy, called Whirlpool Customer Experience Center to register my complaint and asked if there were any updates to the product that would avoid this failure. The center indicated there are updates but they are confidential and did not know if this failure was addressed.

This is a horrible washer. It leaves a white residue on dark clothing and the clothes need to be rehashed. There is water that settles in to the fabric softener dispenser. Now the washer is leaking. My husband replaced the tub seal or whatever since he found this could be the problem while searching the internet. It is still leaking and we have no idea from where the water is coming. I agree with the other person that the Whirlpool customer service cares not that theyve manufactured a defective product.

I purchased my new washing machine in September 2011. When I removed the clothes from the washer after the first wash, I noticed that there was soap on several of the items. I ran them through another rinse and spin cycle, and there was still soap on several items. In an effort to avoid this problem, I no longer use the soap dispenser tray, and use the bulky cycle to get more water in the tub. Like most of the others, the clothes are tangled and stretched from one side of the tub to the other. Also, it takes 1 hour and 36 minutes to run a complete cycle. The manager of Sears tells me, that because of government regulations, that in a few years, you will not be able to buy any other type of washer. I purchased this machine, because it was highly recommended by Consumers Report magazine. I filed a complaint with them eight days ago, but have not had a response.

I bought my Cabrio Platinum Washer and Dryer in 2013 (4 years old). About a month ago, it started sounding like an airplane was landing in the house while on spin cycle. I called a repairman and he said the bearings were going bad and it would be better to buy a new machine. When we pulled out the washer, there was grease all over the floor - apparently a seal started leaking and the bearings had no grease so they started burning up. I talked with Whirlpool, after all it was only 4 years old and a seal leaking and burning the bearings up wouldnt be from normal wear. They were not convinced and offered to give me a discount on a new one -- No Way! I went with another brand recommended by the repairman. The screws on the dryer door also came out and we had to replace them. So much for the Whirlpool brand and especially their top of the line machines. I will not buy another Whirlpool washer or dryer.

We've had a of Whirlpool washer and dryer for well over 8 years now. The only thing we've had done to it during that time was to give it a "tune up". That was done by a friend and only took a half hour or so. I don't know exactly what he did to it but the "tune up" didn't require any parts. In fact, when my friend was finished with his version of a tune up, it was as if it were turbo-charged and our clothes came out cleaner than ever. The washer runs quietly, as far as washers go, and the capacity, washing options, etc. are perfect for a washer that gets a ton of usage.

Cabrio washing machine WTW8600YW0 - Had this washer for 3 years. Its been repaired a few times, but this last time theyve replaced the bearings 3 times and it only lasts less than 1 week. This $1000 washer is now going on the trash. I tried to get help from WP, to no avail. There is a reason these are only warranted 1 year. One thing I liked about it: the fast spin speed gets clothes drier. Every other aspect is crap. Cleans very poorly. You cant make it use enough water. The tub looks huge because it doesnt have a conventional agitator. But if you put much in there you will end up rewashing in small loads because then it REALLY cleans poorly. I bought this because my trusted appliance store owner buddy said he owned one. When I asked him lately he doesnt talk much except admits that yes they have had a LOT of trouble with these machines. The life is very short on them. The wonderful fast spin speed destroys the light bearings quickly. And it gets worse the more its worked on. Its a disposable $1000 piece of trash. Im an engineer, and whoever designed this should have his degree revoked. The type of agitator it has and the extreme low water is very hard on your clothes. One zipper left loose will shred your clothes. I wanted to love the thing, but I have to hate it because it is unrepairable. If you could control the water and if it lasted at least 5 years without having to rebuild it several times at greater cost than it was purchased for, I might be less than rabidly angry at WP. They know they are junk but dont care. You have few choices as they now own most brands, and they know this. I have a Speed Queen on order. Just a plain old simple washer.

The washer (Cabrio WTW7800XWO) was less than 2 years old and we had a motor go out, so we paid a repairman to come out and repair the machine. The total cost was over $300. Now 2 months later, we get another code on the machine and Whirlpool says, We are sorry but there is nothing we can do, but if you would like to pay $219, we can get a repairman out there to check out the machine and repair it. Theyre also giving the machine an additional year warranty. Shortly after that, I noticed the lid was not staying up when I opened to put clothes in it to wash. So since I was wondering what was happening, I looked at the lid and to my surprise, the springs that hold the door up when open are built into the plastic lid cover that has a see-through glass on it. Right where the springs are located, it must be a stress point and the plastic lid has since cracked and is almost about to break off. I am now in the process of ordering another lid and Whirlpool offered to sell me a lid for $226 but I think I shall buy it from someone else as I dont want to put any more money into Whirlpools pockets. We paid over $1000 when we bought this machine. Now it is about 2.5 years old. I hope there is a class action lawsuit on Whirlpool as I will definitely join in if there is. This company needs to go out of business if they continue to sell machines like this that have so many problems especially when they are less than 2.5 years old. Goodbye Whirlpool. You have lost many more customers as I shall be letting everyone I know about all the problems and complaints about this machine.

Love my new Whirlpool Refrigerator! Works well and no problems for the last year. Filters are pricey but found some at Lowe’s cheaper. Whirlpool stays in touch frequently emailing information about their products, some useful some not applicable. Would I buy this refrigerator again? Yes, I love the ice maker, it is quite large (enough to fill a small cooler), and the convenience of crushed or cubed ice is nice. Most people complain about the motors are loud yet we have not experienced that.

From day one I was not happy with the new auto fill washer, I was told I just needed to get used to it! Well I have tried every cycle available and no matter what I try cloths don’t come out clean, using the deepwash cycle Sheets on top were still dry once cycle was completed!! Give me back my old washer! Washed much much better.

We purchased the gold series model WDT790SAYM1 in 2013 replacing a 12 year old Maytag we were very happy with. The Whirlpool just does not clean very well and leaves dishes dirty no matter which cycle you use. The spray arms are cheaply made and do not work well. Its a piece of crap compared to the old Maytag. Do not buy any dishwashers from Whirlpool, they are simply inferior products and a waste of money.

I have owned an Accubake gas range since April 2012. The range is 3 months out of warranty, and the oven will not light... just a clicking sound and gas pouring into the oven. I have also had problems with the burners being turned on by brushing against against the knobs. I have a note by the stove to remind myself to check that the knobs are in the OFF position. My 1 year old grandson turned the burner on just by touching the knob... NO SAFETY FEATURES!!! I havent checked to see what a repair is going to cost me, but if it is several hundred dollars, I will just replace this piece of junk. It is very sad that a costly brand new appliance only comes with a one year warranty. I will never ever buy another Whirlpool appliance!!

We purchased 3 Whirlpool Gold appliances, fridge, range and over-the-range microwave in 4/2011. Since that time, the fridge needed repair, the microwave door had to be replaced and the range had to be repaired. Now the heating element on the microwave went and Whirlpool will not fix the problem. We purchased the extended warranty through Whirlpool and they are saying it is not worth fixing. We paid $470.00 plus tax and install and now all they are giving us is $348.00. Since we have had repeated problems with these appliances, why not just fix the problem or replace the microwave??? What Whirlpool customer service told me was that would be options for us if we did not purchase their extended warranty. Tell me, is that fair? The cost to repair the microwave was $388.00 and they are giving us $348.00 - do you not think for the $40.00 difference, it would be worth to spend it to keep us happy. We will never purchase another Whirlpool product again and will tell everyone we know not to buy their products.

Updated on 03/15/2020: We bought this eight years ago to replace a 20-year-old Maytag that had finally developed a rust-related leak after serving us faithfully and needing only one almost trivial repair ($10 DIY lid switch replacement) over that period. I have replaced the water pump, the gear case, rotating seal (3 times), the lid switch striker (3 times), and the replacement gear case is making noises indicating incipient bearing failure. In its finite wisdom, Whirlpool decided to make the failure-prone main bearing irreplaceable, which means you have to replace the entire gear case, at a best-case cost of $120 and a worst-case cost of $300, plus labor, unless you do the work yourself, as I do. The secondary issue is mold and a musty odor. The most effective way to eliminate this is to pull the drum (non-trivial, requires a car jack, a 2x4, and a special spanner/wrench) and swab down the inside of the tub with disinfectant. (Been there ... done that three times over 8 years.)Original Review: I am in the process of replacing the bottom seal on my 6-year-old Whirlpool Cabrio (WTW5500XW2) washer. This will be the fourth major repair I have done on it. Fortunately, I can do the work myself and know how to find the best price on parts, but it is still discouraging that a lightly-used washer would have so many problems in such as short time. (It replaced a 20-year-old Maytag that finally rusted out.) Repairs to date: 1) replaced drain pump motor; 2) replaced lid switch; 3) removed basket twice to clean outer tub, due to mold and odors; 4) replaced suspension rods due to excessive spin vibration; 5) out of commission awaiting a new bottom seal. Total cost of parts (labor was on me) is well over $100.

Worst appliance of any kind that I have ever used. Has only on/off button, in effect. Wastes water. There is no option to change anything once cycle has begun. No soaking. Occasionally, the machine simply decides to stop and drain itself so that you can start all over again!! No idea how long cycle is. Nearly done? No idea. No matter what temp or how much detergent or how much water, the clothes are not clean. The lid locks and so there is no way to know whats going on. I suspect there is very little water during rinse cycle. All of the whirlpool appliances are similarly horrible. Washer is the WORST. Shame on you Made in America.

I bought a Whirlpool refrigerator (dbl dr) from Home Depot and received it on August 4th. When I went to clean it I found that blood had spilled from a roast and had accumulated all around the inside of the plastic shelf seal. It was impossible to clean. Water just ran inside the seal and diluted the blood. Then, it leaked all over my kitchen. I had a serviceman here for another problem, sent by Whirlpool. He said hed try to get them to replace the shelf. Never heard from him again. I called Whirlpool today. Was told I could buy another shelf. Otherwise, they didnt care. Said it wasnt a functional problem. This is a definite health hazard. Whirlpool used to be wonderful. What happened? I have a dryer, washer, and water tank about to need replacing. Whirlpool wont see a dime from me. (Home Depot, either.) This has become a very bad company. Ive contacted the NY Dist. Attys office. Meanwhile, I have a fridge with a major shelf missing for the holidays and for the foreseeable future.

I purchased this Whirlpool dishwasher from Sears on 3/25/2010. Then on 8/11/2012 the dishwasher completely failed to operate. I called for service and they checked it out and they found out that the control board had failed due to moisture getting into the electronic components. They replaced the control board & control panel and the dishwasher has worked until today (2/08/2014) - 17 months, and now exhibits the same problem. The original repair costs including labor was over $400. Not really acceptable and demonstrates very poor quality control and design @ Whirlpool. As of now, I am considering whether to purchase a new machine (obviously neither a Whirlpool or Sears product). As part of the original service the soap dispenser also failed and had to be replaced. I believe Whirlpool should be responsible for some of the repair costs.

In April of 2009, I bought a Whirlpool over the range microwave, model # MH2175XSB-5. In September 2011, a small piece of the door fell off at the hinge. Pieces have continuously fallen off and now the door is splitting, rendering the item useless. It was purchased at Lowes and I had them installed the item. Two years of service plus installation come to big bucks for a piece of trash.

My model # is WTW4800BQO. Purchased 05/20/14 and, under warranty, had repair come several times and they finally supposedly replaced the brain of machine and said nothing further could be done. So all this time I operate the machine manually - timing everything from wash to spin. On all cycles I have to manually - actually turn off machine when first wash is completed and reset to rinse and spin otherwise it only partially fills and drops the water right away on the 1st rinse (besides also dropping water on 2nd rinse). Also I came home one day, after completing a wash load earlier, and found the machine filling up with water automatically so now I always have to be sure the machine is unplugged when washing is completed.

The Whirlpool repairman left today after replacing the burned out motor on my 5 yr old dishwasher bought in Feb 2012 and installed July 2012 as did not arrive from Quebec to Surrey BC until the end of June 2012. So the Finish dishwasher detergent was in the dishwasher as samples and coupons and recommended this Finish for use in the new dishwasher so I stupidly believed them and used it. Well last week my dishwasher stopped working after it started and turns out today the cause was from the Finish dishwasher detergent. I was told today after paying 393 dollars for the repairs. Not to use Finish anymore or I will have the same problem. To only use Cascade. So what is a person suppose to believe.

This is a portable dishwasher with a butcher block top. Great to use as a rolling island countertop. The capacity is huge, fitting large pasta pots and dutch ovens with ease along with dish plates. Love the water miser setting and the no heat dry to protect delicate material like china dishware.

Whirlpool Washing Cabrio machine model WTW5500XW0 - I purchased this machine five years ago. After about a year I started having problems where the clothes were not coming out clean. I contacted Whirlpool and was referred for a repair. The repair man told me these newer machines need the Affresh product to clean out the machine so this doesnt happen. I bought the Affresh product and there is still a problem. Every load of wash has to be put back in for another rinse cycle, sometimes two rinse cycles. Its ironic because the cover of the booklet for the machine says low-water washer which was the selling point to buying this machine. Instead of using less water, Im using DOUBLE the water.

I purchased a Whirlpool Cabrio washing machine April 2016. I was so excited to have a new washing machine. I thought the 1st couple times I used it I just didnt have settings right. It uses so little water it doesnt get all clothes wet. If they are not wet they cant be clean. So I started doing very small loads. Then clothes were not clean. They stink. So I have tried every detergent out there. Nothing helps. Another thing it takes an hour or longer per wash to get not so dirty clothes. Not to mention it puts holes in my towels. I tried reaching out to Lowes where we bought it only less than 4 months ago only to be told they would contact Whirlpool. Whirlpool wanted to send tech that I would have to pay for just to tell me that the piece of crap washing machine is doing everything the manufacturer made it to do. I told him I was not going to pay so. I think with all the problems people there should be a class action lawsuit. DO NOT BUY CABRIO!!!

I have not use wash machine for 46 years, however, since I the caregiver for my wife (with Parkinson), Im the user of our washing machine, High Efficiency Whirlpool for 8 months. It Is very easy to use including the dials. It is very efficient to use.

I have never had such a horrible experience in my life as I have with Whirlpool. Refrigerator ($2,500) broke within three months, and then broke again another two months later and hasn’t worked right since. They have the most horrible customer service, parts are on back order, I’ve had to throw away hundreds of dollars worth of food because everything keeps freezing but they do not care. Ice machine has been broken for over a month for the second time. They are the worst company I’ve ever dealt with. Buyer beware. Do not buy anything from this company. Their products are the worst and they have zero customer service. Good luck if you buy something and it breaks. You might as well just buy a completely new appliance.

I bought a Whirlpool water heater 5 years ago and after one year I had to replace the thermocouple every 3 months. Each time I call to complain, they would just send me a new thermocouple. I asked them several times to replace the item and they refused and just continued to send me replacement parts and refuse to honor their warranty. The water heater had some type of defect, but they still refuse to replace the item and did admit on the phone they have records of several parts that they sent.

Very unhappy with this fridge. The ice maker is finicky and the side shelves keep breaking. The cake drawer cover broke almost immediately. We replaced it and it broke again so we just took it off.

I have a nice basic fridge, 2 side by side doors on top and a freezer on the bottom. Also has ice and water on the door. It does exactly what it should do, keep my food cold! Works great, lots of room and has adjustable shelves. No weird electronics to break. Had it for 3 years and I love it. Also, its American made which is important to me.

Bought a whirlpool water heater less than two years ago and it has already failed. I could not find parts for it and was told by a lowes employee that I would have to call whirlpool on the 5th of July (three days away) to order any parts. I tried three plumbers in the Indianapolis area and they all told me that I would be better off replacing it with a different brand. I just put in a new rheem in its place. I will never buy another thing from whirlpool. They are no good.

Purchased 2 sets of the full sized refrigerator and freezer combo. First was 2005 and second was 2015, both new build homes. We had a few probs with 1st set but the 2nd has been a nightmare. Just like others we have lost time and food because of the constant problems. Avoid @ all costs!!!! Apparently they only care about lining their pockets and not the consumer.

Bought the top of the line Whirlpool Cabrio washer and dryer. Washing machine lasted 3 years. Took forever to do a load and would not be clean after taking an hour to wash. The dryer is still going, but would not surprise me if it died any day. Do not buy.

In 2013 my oven died. Upon doing some research my husband and I went to our local appliance stores in search of a new one for a good deal. We chose a Whirlpool electric range with convection oven. We have had it 2 1/2 yrs and have used it often... until today we had been very happy with it. While baking some French fries we heard a loud pop, almost like a shot, running to the kitchen to find the inside tempered glass shattered! Wow! Shocked to say the least we couldnt believe it. Called our Lowes store, to no avail our warranty had expired. They gave us Whirlpools number with no success. I am extremely disappointed and will probably never buy Whirlpool again!

I bought a Whirlpool washing machine, model WTW4855HW, and was I ever shocked at how noisy it was. The wash cycle had a grinding noise that was just too much. After 2 loads I sent it back and didnt regret having to pay the restocking fee. I just couldnt believe that with all the technology we have today, that they couldnt build a quiet machine. Im an engineer so I know there are methods through gearing, belts, soundproofing, etc, to produce a quiet machine. Remember the dishwasher of days gone by. You couldnt watch TV with the dishwasher going. Nowadays, you can stand in the kitchen and have a nice conversation with it running. The technology exists. As a matter of a fact, my old Maytag that finally went bad after 10 years was fairly quiet. So, if you dont have your washing machine in the garage or basement room where you can close the door, dont buy this machine! Bruce in Portland

I am very upset with this company. I bought my fridge two months ago from Sears. The fridge is leaking water and Im having a lot of problems with the freezer and the ice maker isnt working at all. Ive been trying to reach the company but they always leave me hanging in the phone and never answer and keep hanging up. I am very upset with this company. I wasted a lot of money for nothing. Please people dont buy fridges from Whirlpool and dont waste your money.

When we remodeled our kitchen after checking a lot of brands of oven we decided to buy the Whirlpool Self Cleaning stove/oven. Loved the look of it. When trying to clean the oven I followed the directions just as its said in the manual. After the cleaning was complete it didnt even look like it clean the oven. I called customer service and they told me I had to clean the oven with a little elbow grease before I put the self cleaning on? Really? I have to clean the self cleaning oven by hand beforehand? Why did I purchase a self cleaning oven then? And because it was just 2 weeks out of warranty they would not help at the 800 number. NEVER NEVER again will I ever purchase Whirlpool! How they treat their customers is disgusting!

Ice maker kept freezing up. Im continually taking the ice tray out to unfreeze. The frequent removal of the tray eventually broke the tab off on the liner. Ive now been told this (liner) is not a replaceable part and since that is the case, the warranty will not cover. Im upset that the repair technician did not process the claim properly and state that the make had a problem freezing. What kind of company would manufacture a product that would have parts that are unrepairable? You spend close to $2,000 on a refrigerator, wouldnt you think you would have an ice maker that works? I know they hope to sell more appliances this way but you can bet I will not be purchasing another Whirlpool anything! I will also be retracting my recommendations to friends and family to purchase a Whirlpool. The company does not stand behind its products.

We bought our Whirlpool washer (WTW5700XWO) in April 2011. This machine has so many issues. Lets start with it not getting our clothes clean. Some clothes never even get wet. Then on the other hand, there are times when the clothes come out soaking wet, like it never went through the spin cycle. (We know it did because its super loud!) Recently, it started shutting off during the wash cycle. Sometimes, it doesnt release the soap or the fabric softener. I am so frustrated with this machine. There should be a recall. We paid $700 and now well need to go and shell out more of our hard earned money to buy something that actually works. I will never buy another Whirlpool appliance.

Atlanta Gas Light Company showed up at my door Saturday Jan 16, 2016 citing they needed to do maintenance on our meter. 20 minutes later, he came in and said we had a leak. He checked all of the furnaces and water heater, then zeroed in on my brand new Whirlpool Range (purchased 11/11/15) indicating it had a faulty control valve. This faulty and dangerous range was sold to me by Lowes and manufactured by Whirlpool and we had unknowingly been living with a gas leak for 2 1/2 months! Its notable that Atlanta Gas Light sends our contractors only every 3 years to test for gas leaks. I shudder to think what would have happened had they not done this. Ill never buy another Whirlpool anything. Model Number: WFG320M0BB0.

I went from an HE front loader to an HE top loader (Whirlpool Cabrio WTW7000DW0) due to the risk of mildew with the front loader. Im not the only one doing laundry and if someone else does it, it always seems that they shut the door when empty, contributing to moisture and mold that needed to be cleaned out of the gaskets. I am so unhappy with my top loader HE washer. When I stop the machine and look, I always see my laundry half covered with dingy water, sometimes part of it still dry at the top and it is disgusting. I frequently have to rewash loads due to detergent getting trapped in folds or pockets created that hold on to dirt and lint, even being careful with the detergent amount. I run the washer now every time with settings of deep water, extra rinse, heavy load and presoak with instructions, with settings taped to the top for others.At almost 1 1/2 hours each load, we just cant keep up. The laundry still forms pockets and sheets form a giant tent over the entire load that has to be unraveled at the end of the cycle and wound so tight it had no chance of rinsing. I had to get a repair person out because it got out of balance and he had a small hand-held computer to enter a code to rebalance it. When we discussed the issues I was having, he was ready for everything I was doing wrong. He told me I can not wash blankets or large items (I thought I was buying large capacity with such an enormous drum). He told me they have caught people adding water with a bucket during cycles and that the washer software can tell them if people are trying to work around the system which voids the warranty.Apparently, this is a common complaint he blames on the government wanting high efficiency so they make the numbers look good, sacrificing the ability of the washer to perform at what a consumer expects. I have never seen the water in my drum higher than a couple inches and the drum is HUGE, but never used to capacity. He told me his wife demanded they get a commercial washer because she was so angry about how poorly it cleaned. I feel so scammed and I wish I could have my old agitator back. $100 for the repair call, $150 for the code to be put in and Im on warning that they will see if I try to add water, run out of balance or dont comply with any reason they can void the warranty by just checking the data the washer is collecting on us.

The stove is okay except it scratches on its glass surface fairly easy with the non-stick pans. Also wished it had a self-cleaning oven. Its not the easiest to clean on the inside of the oven. The knobs are easy to use but its hard to navigate knobs to low to keep food warm rather than cooking at a low temperature. It has strong exhaust fan that really does its job.

3 months after warranty the oven will not stay on. I will stay on for only 20 minutes then it goes out. It clicks but will not come on. I can only use my oven for backing biscuits but cannot bake chicken or meats.

My refrigerator is about 7 years old. Has performed great. Good use of room inside. Easy to clean. Bought only Whirlpool products for years however since the last purchase of a range a couple years ago the quality was greatly diminished. May be changing brands now.

We have recently retired and moved into a smaller home. The kitchen needed to be furnished with all of the normal appliances. We bought two Whirlpool products, a refrigerator and trash compactor. Since we are living on a fixed budget, I was hoping that the furnishings that were bought would last as long as our past appliances did. However, our brand new refrigerator after two and a half years needed to have a new light installed. We called Whirlpool and set up for a repair. The repair was $290.00. We paid the repair man working for Whirlpool, then called Whirlpool and asked if there was anything they could do to help with the cost. They suggested that we buy a protection plan. Both of the refrigerators we have owned during the past fifty years lasted twenty plus years. This one only went two and a half before having to be serviced.Whirlpools answer to my request of helping out with this $290 service call was Sorry, you should have bought a service plan. I wish I would have gone with either of the same brands that we had in the past. Those being, Sears and Sub-Zero. I would suggest that those of you who are contemplating buying a kitchen appliance, choose a company that has a product that will go more than two and a half years without having to be serviced. Neither of the other refrigerators that we had ever had to be serviced. They stayed with the houses we sold.

Bought the Cabrio washer in March 2011. Have had the same problems as everyone else. The machine is constantly off-kilter, does not wash well due to lack of water. Sounds like a freight train when spinning. Bulky clothes dont drain properly and have to be rinsed and drained a second time. After one year of ownership, the entire control panel had to be replaced. The next year, the same control panel had to be replaced again plus a water valve had to be replaced. Thank God I bought the extended warranty. The repairs would have cost me $1000, more than I paid for the washer in 2011. Total piece of junk. AVOID AT ALL COST!!!!

We purchased Whirlpool Oasis. The top loader washer and dryer 5 years ago from Sears. Both are scrap now. Paid high end money for these. Tub was changed on washer 2 years after purchased. Now looks like electrical control panel is gone. Oh well, Sears not really the problem because Whirlpool holds the monopoly on appliances. They are made to fail. Watch marketplace or W5 shows the tech men tell the story... You want to get screwed, buy a whirlpool. Hell I did.

If you are on this website, keep reading. You will definitely find many people that have your same problem. We purchased our refrigerator 5 years ago. Since then we have had a leak inside of it which is gradually forming mold that I have to cleanup. The ice maker and water dispenser do not function for months at a time. I just purchased 2 drawers for the same reason as the review on May 5, 2016. The tabs break off of the front panels and the panel falls off of the drawers. Theres no way to pull them out. We paid over $200.00 for two drawers!I spoke with customer service at Whirlpool and read them the 2016 review. Their answer was that you should not believe everything you read. My answer was, How cant I? Its happening to the refrigerator I own. They just kept giving robotic answers. The conversation was that of someone that is in denial of having a problem. They dont care. Instead of at least offering a discount on the drawers, she offered me an over $400.00 one year warranty. Pathetic! Whirlpool has just lost another customer.

I purchased the washer and dryer set. My complaint is with the washing machine top loader that does not have the tall agitator not getting the clothing clean. All of my clothing come out of the dryer with dirty spots on them where they did not come out in the wash. Its a waste of water and energy because I have to wash them twice! I purchased the combo model numbers WED7300DWO and WTW7300DW0.

12 months and 2 weeks, my ice maker quit working. I called Lowes where I purchased this top of the line junk. The first thing they asked was do I purchase the extended warranty. I said no. He advised to call a repairman he recommended, but I would have to pay for the repairs. Whirlpool was just as bad; no warranty, you pay. It appears they are both relying on warranties rather than selling dependable products or customer satisfaction. A couple months later, ice forming on the bottom of the freezer, and puddles every couple of days in front of the refrigerator. I pulled the two draws out and removed the ice. Within a week, it was back. A $2400 refrigerator should last longer then a 1 1/2 years without falling apart. My Whirlpool dishwashers only lasted 1 1/2 years also.

I purchased this rather expensive gas range and use the oven very little. We are empty nesters that eat out every day. Went to use oven and it had error code for cooling fan. Called repairman who replaced sensor and oven worked (literally used two times in 4 months). Now error code again. When I checked the code I realized this is a problem with these stoves. Whirlpool why no recall or free fix?

I have had almost all the same issues everyone else who reviews the Cabrio WTW7800XWO washer. Now, the spring loaded lid wont stay up, so we have to use the Downy bottle to load the clothes. Thankfully, I have not had the lid crack... yet. We have had it serviced once while under warranty, that tech told us it wasnt good to wash small items, like socks. Are you kidding me? Now, the heavy lid falls on you while you are loading. I also have the Cabrio dryer, and we have fixed that more than the washer. DO NOT BUY A WHIRLPOOL CABRIO. We bought it because it was the largest unit in the store, but it is junk.

I purchased Duet washer 3 years ago, but it wasnt installed until a little over a year and a half ago. Machine started making loud noise during spin cycle, and eventually would not spin the water out of the machine. I contacted Whirlpool and was told there was a defect in that particular WP model and if it was confirmed by a provided tech, WP would provide the parts for the repair. The tech confirmed the problem, and I was told the repair would still cost over $450, even with the free parts. When I approached WP and asked them to fix the machine since it was a known defect, it was denied that there was a defect.

Whirlpool 5.3 Cabrio. This was the worst experience ever with a washing machine. My first cabrio did not work at all. My second one gave out after 2 weeks. It would not spin. I got my money back and would not recommend this washer.