I purchased the Cabrio washer and dryer and paid for the extended warranty from Lowes about 5 years ago. After about a year, the washer had problems with excessive vibration and noise. Under Lowes warranty, a repairman came and adjusted the level. He came out several more times and made other adjustments, replaced the drum, then bearings and raised the level again. He said he could not declare the washer a lemon, even though it was because they were told this was taboo. They were instructed to do whatever they could to keep the washer going throughout the life of the warranty. Now the washer stops mid-cycle and an fl or f1 error code appears on the control board. I contacted Customer Service who said I can purchase another extended warranty for over $300 or pay their repairman for the visit including parts and labor. What I paid for the extended warranty and to purchase a new one would pay for a new washer.

I bought a Whirlpool washer and dryer a little over a year now and the washer is not filling enough water for the cycle to wash properly. I have to fill the washer myself and this only started a couple of months ago. This happens even when I have a heavy supply of water.

We went out and bought the new front loader washing machine and dryer. Neither one of them works correctly. A service call had to be made the the day we ran the first load. The washing machine only washes errors popping up F8 and E3. On the dryer error code E3 pops up and cannot dry clothes. Worst purchase I have ever made.

I have use Whirlpool washers and dryer for years. I had Washer and dryer that lasted me 20 years, even when I thought they were going out I had purchased another set maybe two years before and they were still running so I left them in the house I sold, I would recommend Whirlpool to my friends and family.

I purchased my Cabrio washer and dryer 4 years ago, my dryer doesnt dry completely, I have to do 2 to 3 cycles to dry. My washer has an f51 code and I have problems unlocking the lid and it takes 2 to 3 hours to wash. This is ridiculous and it causing my electric bill to spike. Is there a recall on the Cabrio?

Ive only had my matching set of Duet Washer and dryer for 14 months when the noise got so bad that we could wash when we were at home. We would start a load and leave. I bought the Repair plus one and Whirlpool and said they would give me $599.00 to replace my machine. I cant buy one for $599.99. They said they replace when I purchased the warranty, but now Im told at 75% of its value because its between 1-5 years old. Now, Ive paid $300.00 for the warranty and will half to spend another $200.00 to replace it. Im frustrated and disgusted with Whirlpool.

After almost 10 years, my Whirlpool top loader is now malfunctioning just like a lot of complaints here. It will not complete a wash because it keeps giving an off balance error at the spin cycle. I also had a coin get stuck in the discharge hose but fortunately it did not destroy the pump. I certainly dont want to sink any money into a repair especially because the techs dont seem to know how to fix the off balance problem. Im not much satisfied with my Whirlpool dryer either. It takes forever to dry a load.

WFW97HEDW, WGD95HEDW American made and equivalent to LG and Kenmore. Size fitted our space available. Price was a bit higher than the Korean models with similar or better features. We bought and returned three consecutive Whirlpool models from Sears. Though we never really got to put the dryers to the test, nor did they fail, the washers were of such a poor quality that they broke down within 1-2 weeks of installation. Eventually we switched to LG and have had no problems. When the Whirlpool fails it locks your clothes inside and to open and retrieve your clothes is just short of impossible. We really, really really wanted to buy the American made brand and we were willing to pay the premium to do so, but these washers were awful.

I bought a new washer and dryer 2 years ago, it was built by Whirlpool under the Kenmore name plate. In the first two weeks we had them come and service it as it was very loud in spin mode. The serviceman said they were all like that. Now, two years later, it is so loud you cannot even carry on a conversation while in the spin mode. Called for service again. After two minutes he says, You better buy a new washer, this one will cost over $800 to fix. Never will buy another Whirlpool appliance or Kenmore again. Buyer beware!

My husband purchased a Cabrio washer and dryer pair for Christmas 2010. I have faithfully used the affresh every month, and spent a fortune on it I might add. But for about the last year or so, no matter that the washer has been cleaned at times when the load is finished there is all kinds of black stuff in the tub and on the clothes. The tray under the detergent dispenser is all black and nasty and impossible to clean thoroughly. The black stuff will come through the holes in the tub as well. Water stands in the bleach dispenser at times, fabric softener does not all dispense, the LID is broken and has been but I cannot afford over 200.00 for a LID and about 100.00 to have repairman to put it on. We do not have heavily soiled clothes that would create excessive dirt, never have had and we are now retired so we surely dont now. Bottom line, I thought maybe this would be the last washer I would need but I hate it. It is only 5 years old but I am stuck as I cannot afford a new one now. Factory rep says if it is cleaned as it should be, I should not be having this problem. Not true, it has been cleaned as recommended!!!

I have had our Whirlpool Cabrio washer and dryer (CU0771356 and MU0803512) for four years. Our trouble started when the machines were 14 months old. The numerous error codes have been fixed by replacing boards, the bearing has went out, and the entire tub has been replaced. The dryer has had two service calls for going out. Now, both are out again. The washer pump is bad and the dryer has stopped heating up. Where is the class action lawsuit?

I purchased the Whirlpool Cabrio HE top loading washer and front-loading dryer about 7 years ago. It has been okay, but nothing special. Recently it began stopping in the middle of the cycle and showing an F51 error. Then all of a sudden the noise during spin was deafening. Brought out a tech, who came and did some eval. Left with some basic maintenance. Did a load, and happily no more F51 code, but still so very loud during spin cycle.Called again; tech returned and said that drum and shaft would likely need to be replaced to the tune of some $500. The same story as others have told. We should have bought the extended warranty. Like others, I also felt that washers lasted at least 10 years. And that seemed a short time given expectations in the past of 20 years of service. Im disappointed in Whirlpool. Even though Consumer Reports gives the Whirlpool Duet washer (new 2013) one of its highest reviews, I cant bring myself to buy another Whirlpool product. It appears to me that this warrants recall as well.

I got the Cabrio Washer and Dryer set in December of 2015. By March of 2016, the heating element and dryer door latch had broken. Had to have those repaired. By June of 2016 and since, Ive had several repairman out to the house trying to figure out whats wrong with my washer. 9 times out of 10, it will not spin the excess water out and the clothes are soaked. Sometimes it takes me an hour to get the washer to go through a spin cycle. Sometimes the washer wont go into a cycle at all, it just makes a horrible noise (like its draining) and never does anything. It doesnt put out enough water in larger loads, so Ive had to cut my load size in half. It wont work on half the cycle options on the screen, only working on bulky or heavy. Wont wash on normal or quick wash or any of the others. It will make that same horrible sound and do nothing. Nobody can tell me whats wrong with the stupid washer and the repairman said he sees issues with Whirlpool all the time. He said save myself money and buy something else. But I remember a time when a washer and dryer would last for 20 years. What happened to quality products and craftsmanship. I am so tired of the new and fancy appliances that dont last and these companies that dont stand behind their products. Whirlpool you should be ashamed. I will never buy another one of your products. There should be a recall on these particular Cabrio units especially after all the horrible reviews I just read.

Purchased this Upright freezer model 160NZTQ02 approximately 2 years ago. Freezer had problems maintaining temperature from the beginning. Noticed it freezing up at air vents in back of interior. Unplugged, removed contents, and let defrost by ambient temperature (approximately 4 hours). After using this method for first three defrost periods (approximately two weeks apart) I began defrosted with hair dryer, then moved on to heat gun. Bottom line is this junk wont hold temperature and freezes up every few days to a week. No more Whirpool for me.

I purchased a new Whirlpool top load washer and dryer in 2012. I heard all kinds of crazy stories about all the new machines, so I tried to stay with the regular top load style. About 6 months ago my machine seems to have lost its mind! It forgets where it is in the cycle and pulls hot water when it should be cold and the washing machine has even overflowed all over my laundry room floor. I tried unplugging it, but thats just a temporary fix, it goes right back to its antics! I had my last washer and dryer for over 12 years. Im really upset that I spent a small fortune on this machine and now it needs repairs! Repairman is scheduled for next week. I will never buy Whirlpool again! JUNK!!!!

Most dissatisfying experience with Whirlpool. In 2013 I bought a stackable Whirlpool washer and dryer. Everything worked well for two months, and then the washer started having problems. The washer memory board unit (MBU) needed to be replaced. This was done under warranty. One and half years later I started getting the error F07 which means an electrical problem. I called Whirlpool and they told me a technician would cost $85 for a service call. I delayed the call until today.The technician came, did a diagnostic and then advised me that I would need a new MBU. The cost plus labour amounts to almost the cost of a brand new washer. To add insult to injury, Whirlpool advised the service call would cost $89. (They upped the price since my last call.) You can imagine my shock when the technician told me that the $89 covers the first 15 minutes. I paid $133.34 for one half hour diagnostic testing and to be told I need a new MBU which is on back order for at least 6 months!!! My recommendation is - NEVER BUY any Whirlpool product ever.

We bought a new Whirlpool Cabrio washer and dryer in January of 2012. We were setting ourselves up for retirement in a couple of years. Worst mistake ever! It cant get clothes clean especially dark colors. I wash my blacks at least twice, sometimes as often as 4 times just to get the detergent streaks out- simply rinsing a second time doesnt do the job. I guess I should be grateful that we have not needed to call a repairman. This is so disappointing as our last Whirlpool washer and dryer were over 25 years old???

I have always liked Whirlpool products but it seems lately they are lagging in this department. My washer/dryer combo each separate I dont feel are doing the job they should be. Washer is the bigger problem. Softner dispenser not distributing the softner correctly and now I have to clean out after each use. These are about 10 years old now. Is not spinning all the water out and not at all sure if clothes are getting clean. Most of their products usually lasted much longer back a few years.

I bought a Whirlpool duet washer and dryer. These appliances are still under one-year warrantee. My washing machine was broken for four weeks, and they have been unable to receive all of the parts needed to repair it. They have made three appointments to fix the machine, telling me that they have the parts and only to cancel the appointment the night before. I have tried to get Pacific Sales to exchange the broken machine, but they will not do that or compensate in any way. This is a top of the line model; I would have been better off with a low-priced model, and I might actually have a machine that worked. Whirlpool supposedly had the parts on back order, which is not what Whirlpool informed me when I was able to reach them.

I bought the most deluxe and expensive washer and dryer I have ever owned. It is a Whirlpool Cabrio. The clothes come out of the washer dry, and all tangled up. I bought it new from Sears on July 2009. Now only two years old, and the washer sounds like a jet plane. I paid a repairman $90.00 only to be told this is common in this machine. The repair is expensive, and I would be better off buying a new one! I owned a cheap, little GE washer, which cost me $300; ten years, and never had a problem. Now my dream machine turned out to be a piece of crap. I will never buy a Whirlpool again!

Weve had our Whirlpool Cabrio washer and dryer just over a year. I like them both but then we are having problems with our lid. The first one cracked after 9 months and they replaced the lid. Two months later, the new one cracked and they replaced the hinges and lid again. I assure you we are very careful when lowering and lifting the lid. I do 80% and my husband does 20%, and we are very cautious of it especially after the second one broke. Now, I was just putting laundry in and the third one cracked while lifting the lid. There is obviously a problem, and Im wondering if anyone else is having the same issues. Eventually, it will crack all the way through which will cause the glass to pop up and the lid wont lock. I will not buy anything with a glass lid again!

Purchased Whirlpool refrigerator model #WRF532SMBM & a new dryer on 11/14/15 from Community Appliance in Middletown, NJ. Waited 3 wks for delivery. Worst purchase ever! Very cheaply made. There is a 1 space between shelf edge & walls all the way around. Put a lb. of butter on shelf & it fell down to the bottom. There is no butter keeper which allows orders to be absorbed by open butter. No egg keeper. In the freezer, the bins are wire baskets. So far I have dropped a bag of frozen blueberries & they fell to the bottom of the freezer. In French door bottom freezers it is almost impossible to retrieve items falling through. Ice packs fall through, very poorly designed. Very loud, supposed to have a water filter in upper right corner for easy access... its not there!Called Whirlpool, waited 20 min. & all the rep could say was, So sorry youre not happy. Asked if modifications could be purchased or made... nope. Asked to speak to quality control, a supervisor, anyone that may be able to give some satisfaction. Nope. She was making notes of all my complaints so they can be passed on to engineers for future models!!! Had a rebate offer, rep transferred me to that dept... cant/ wont honor it because 1 day too late. KitchenAid, Whirlpool doesnt care once they have your $. NEVER again. Ill shop Kenmore products from now on.

This machine is JUNK and in need of a recall!! DO NOT BUY!!! This was purchased at Lowes for nearly $800 a couple of years ago and what a waste of money. During the first year, they had to send out a tech that told me he was not familiar with top loaders and was not sure why the clothes were not getting clean, nor why they came out with a white residue on the dark clothes. We used the machine cleaner - which the cycles take nearly an hour (how is that efficient?), put in a load of dark clothes WITH NO SOAP and guess what? Then he had me dump in a gallon of vinegar to clean the tub and the wall of the washer and repeated the process and guess what? He informed me that it was just lint. Well, after several visits and using a suggested pin drop of soap, the problem remained. I finally asked him if he was so sure it was lint and not soap residue, would he be willing to taste the lint? It was soap.Obviously after an hour of washing in the efficient washer, the clothes are not getting rinsed. I know this because in just putting in less than ten dark t-shirts, they came out dry!!! He informed me that since he was a contractor for Whirlpool, he was not allowed to continue to come back as he resolved the problem that I was using too much soap! Well, that is only part of the problem. This piece of crap leaks. We not only have a water softener, but a household filter system. In just the last three months, we have replaced the hoses as they are corroding. We were informed by Lowes that the hoses that came with the washers were from China and that they have been replacing them with US made hoses to the customers at no charge due to the amount of returns. Well, those too have been corroding and now I once again have water on the floor.It cost $1.75 to take my clothes to the Laundromat, 26 minutes to wash and ten minutes to get there and back. That is what I have been doing, and using my 23 year old dryer when I get home. It is a shame that the company is not responding to an obvious problem. I only wash two loads in a week - not like I am beating the thing to death with numerous loads or heavy loads. I will not recommend, in fact, I BEG you not to spend your hard earned money on this junk. Buy a $200 washer and if it too craps out in three, four or five years... you are still ahead. You will even save money on headache medication and save your sanity.

We bought our Whirlpool Cabrio washing machine and dryer in October 2010 and it was the worst purchase we have ever made. We had two worthless calls to Whirlpool and all the regular brain-dead suggestions that do not improve function. We have had a technician out to our home and we have the extended warranty. The technician stated that the machine will never function properly and Whirlpool knows this. The low water level prevents washing, rinsing. The problems with the washing machine are many and the required multiple washes and rinses make the claim for low energy usage false advertising.It leaves white streaks on dark clothes constantly and has residue on everything from sheets to silks, no matter the cycle. Theres not enough water which covers the clothes, so clothes do not get clean. The spin cycle is so violent that clothes are damaged. The soak cycle is a joke. Soaking means to sit in water and soak. This machine drains the water so there is no soaking. With this very expensive machine, we can use only one cycle; bulky items on the low spin with a repeat rinse. According to the technician, these complaints are what they respond to all day, everyday. There is no mechanical fix for this design flawed machine. If you are looking at buying this machine, dont! The machine has ruined lots of laundry. Do not waste your money or your time. I would like my money back. The Whirlpool company definitely plays dumb on the customer service calls. Its a non-functional washer as it damages laundry and has false claim for low energy usage.

We purchased a Whirlpool Cabrio Platinum washer and dryer from HH Gregg and have had continuous issues with the washer. We have had the lid springs replaced two times since we purchased it and they are out again. I called our service company to ask why we have to continue to replace the springs very 6 months and they said it was a problem Whirlpool was having with this unit. I called Whirlpool and after being on the phone for 45 minutes, they told me there was not a recall, but I could buy the parts directly from them for 1/2 price. This amounts to about $20. The repair cost me about $200 every 6 months because it is a difficult installation. Whirlpool is a terrible company to deal with when you have a problem and they do not stand behind their products. I will never buy another Whirlpool product and will tell everyone I know the same.

In September 2011, we purchased a Cabrio Washer and Dryer. Both appliances are extremely inferior. My first complaint to Whirlpool was in reference to the dryer. It kept overheating to the point that you couldnt even touch the clothes. In doing research I found this was a common problem and in some cases, even caused fires. After finding this out and contacting Whirlpool to complain and see if there were any recalls, they indicated they knew nothing about the problem and recalls would have to come from their legal department. I asked to speak with someone in that department and was told that was not possible. We threw the machine away and purchased a new no frills dryer. Now the washer has totally died. It would make noises, lockup, not spin, not clean, etc. Basically all the complaints other consumers have listed. It is now on the curb and I will again have a purchase a new washer. The Whirlpool refrigerator I bought at the same time is a whole other story. Please do not buy Whirlpool. When contacted they show no empathy or concern about the inferiority of their products. There are only the 2 of us now and we do laundry one time a week. It amazes me how much money I am out between the initial purchases, repairs, and replacements. My daughter has also had the bad luck of purchasing Whirlpool appliances and is now experiencing the same problems. Get the word out to all of your friends to NEVER purchase Whirlpool. They are apparently only concerned with their profits and not making good products or caring about their consumers problems. I made a very expensive mistake and will never purchase their products again. I have made them aware that I would be placing my review on your website along with the other 1,690 complaints. I have all my documentation re purchases, repairs, replacements and emails sent to Whirlpool. Unfortunately I cannot document all the calls made to this company. Bottom line, Im very disappointed in the products and the lack of concern. Please do not purchase.

I have a Whirlpool Cabrio washer and dryer set. The heating element went out on the dryer when it was less than a year old. I purchased the set at Lowes. They sent out a repair person who called and told them it was the heating element and he replaced it. Two weeks went by and I could smell something burning. I called Lowes and after two weeks wait the repairman showed back up. He said that the control panel was bad. Lowes replaced my dryer and I have not had any further issues with it. Lowes gets an A+. My washer went out about a year later. It was making the loudest noise on the spin cycle. The repair person came out about 2 weeks after I called and told me that the washer was basically worthless, that the repair would cost more than the washer would to replace. I was totally shocked and decided to use it until it died. In the meantime, I found a repair/used appliance place. They repaired it for $235 and it ran for about 4 months. Then the noise returned. I have had it repaired again. Now the control panel gives me the SE light and stops running with 27 minutes left in the wash cycle. I have had nothing but problems with this machine. I would not recommend Whirlpool to anyone. Im going to have to replace this machine and it has cost me lots of $$. Junk!!

WTW8000BW0 washer - This is the worst washer I have ever brought. We bought a pair washer and dryer. The washer started making noise when it was in spin cycle so we called repairman. He came and said it would be better if got rid of it and bought something else. Said it would cost too much to fix and hes seen too many of these. The noise is so loud we close door on laundry room and we cant hear TV in front room. This is the worse junk we have ever brought. Whirlpool should be accountable for this.

Our Cabrio washer often ties clothes into (unwashed/still dirty) knots. They are so bad that it takes several minutes to untangle and then the load has to be rewashed. It also has to be set for hot water when you want cold, and vice-versa. I am unable to do that for the rinse cycle, so all our clothes are rinsed in hot water. It doesnt even get the clothes clean, when it doesnt tie them up. Ive gotten used to it sounding like the space shuttle taking off and managed to shut off most of the annoying beeps. The dryer is almost as bad, it seems to take a long time to dry clothes, and they come out very wrinkled, even on the wrinkle guard. The finish isnt even good on either one. It scratches very easily, and scratches start to rust almost immediately. This is quite possibly the worst piece of junk my family has ever owned, except maybe for an unfortunate experience with a 77 Dodge Aspen. We bought this set thinking we were paying enough that we were getting the best. Never again!

Whirlpool Duet - Steam cycle and sanitize on wash. Dryer is fast and automatic cycles actually work! Have had the washer 4 years and the dryer over 10. We like the Duet Washer because it had a steam cycle and a sanitize cycle plus it has a light inside that helps us see the laundry in our dark room or at night. Also we have been very happy with the cleaning - does a great job and gets the dirtiest clothes clean. The Fan Fresh feature and Delay Start are very handy especially for busy parents who may forget the laundry is in the washer.

The Whirlpool washer and dryer I bought new four years ago has been nothing but a giant on-going headache. No end to the error codes for washing machine. The dryer knobs broke off after two years. The washing machine works only when it feels like it, and important pieces that get a lot of wear are made of plastic. I will never buy Whirlpool again. Ever. Good luck to anyone that is brave enough to buy Whirlpool appliances. I have to say it again: Whirlpool is garbage, junk and unreliable.

My wife and I were gifted a brand new washer (model: WTW7300DW0) and dryer set. We were very excited to try them out as we had just moved into our new home and had been without a W/D for about a week. We ran our first couple of loads and discovered that our clothing was, especially dark colors, covered in white stains. We didnt know what it was so, we did a little research and found out it was most likely soap residue. So, we reduced the amount of soap we were using... and it still happened. We tried every setting available on the touch screen... clothes still came out covered in soap. We eventually called Whirlpool and had a technician come check it out. He ran his tests, said everything was fine, and to use only a teaspoon of soap for every full load of laundry. This didnt sound right to me but we tried it out... stains... still... and I noticed our whites were not getting cleaned very well at all. Sweat stains from undergarments were hardly touched during the wash cycle. After several more phone calls to Whirlpool, were having another technician come out. I just want Whirlpool to take this POS off of our hands and exchange it for something that works. A washing machine that actually washes would be nice.

We purchased the Cabrio washer and dryer due to the companys past reputation and our own past experience with Whirlpool appliances fully expecting to receive great performance and durability. We have had the pair just about 2 years and the washer started experiencing problems during the spin cycle. The unit would get out of balance easily and then it would stop without spinning, leaving the clothes very wet. Well, as our past experience had indicated to us the washer is usually much more reliable than the dryer, or thats the way it had been for us. So we only purchased the extended warranty on the dryer. Not being covered on the washer we located a local technician and he promptly diagnosed the problem as the transmission failed causing the noisy bearing and the failure of the unit to spin properly.Our tech quickly repaired the unit but this failure disappointed me to the point of contacting Whirlpool. Thats where I came upon this site and saw the multitude of complainers with the same type of problems and some that are worse than ours. Our purpose in this review is to add to the 1100 or more reviews that report the same kind of issues. We are now in the same mindset as the 1100. Will we ever buy another Whirlpool? Probably not, especially since it doesnt look like Whirlpool wants to stand with their customers to make it right. Customer support is just as important to us as the reliability we seek. I would much rather spend a bit more in the price than replace or repair the unit after the purchase. A little economics lesson for our friends at Whirlpool is that if you abandon your 1100 customers you will save about $440,000.00, but those 1100 will tell everyone they know of their problems with that product and as a result many thousands will never purchase a Whirlpool. So if we all influence 5 of our friends not to buy, then 1100 X 5 = 5500 people X an average price of $800 which equals about 4.4 million dollars of lost sales. Seems like a no brainer to want to stand behind your customers. We dont believe that any washing machine on the market should fail after a few months to 2 years. These products should be built to last many years and the maker of these products should have that goal.

I took a load out of my Cabrio washer and put it directly into the dryer. They had been on high spin. Now they are on medium heat. The clothes seem warm whenever I open the dryer to see if they are dry. They are warm... but not dry. There are no towels or jeans in the load either. T-shirts, underwear, etc. Ridiculous! The last load was jeans. Also 3 hours, but I thought maybe I had it on the wrong cycle. Now I think its the machine, not me.

I purchased a Whirlpool dryer Cabrio (model # WED7300XWO and serial # M03028918), which has had several issues. We had to replace the felt around the dryer tube twice, replaced the dryer tub itself twice, we had the air flow stop, and now the heat has stopped. Thank goodness I purchased an extended warranty, otherwise who knows what these repairs would have cost. I think I got a lemon. I have had multiple repairs, and days of not being able to use our dryer.

I bought my topload washer 2 years ago along with a dryer. The past month, the washer started sounding like an airplane, ready to take off, whenever the spin cycle was on. Then, it started to not start at all on certain cycles or would start to pump water in and then stop suddenly. I had a repair man in today, and it was not good news. He told me that he sees this a lot, especially with the Whirlpool washers and it is costly. The bearings are shot and will cost close to $500 for parts (alone), not costing the price to have it repaired. So now, I have called Whirlpool. The people there are very friendly and sympathetic. But even though I went as high as the supervisor (the highest authority I could speak to), he told me my washer is not on the recall list! I asked what it took to get it on one. Basically, my complaint was filed and end of story. Well, not quite. The supervisor was kind enough to give me the address for the Head Office for Whirlpool Canada. So people, start writing into this address and bombard them with your frustration: Whirlpool Executive Office, 200-6750 Century Avenue, Mississippi, Ontario L5N 0B7. If you have spoken to Whirlpool, ask for your reference number pertaining to your case and include it in your letter along with your phone number. In the meantime, I will be writing a lengthy letter; and I also went out today and bought another washer! Yes, it was not a Whirlpool, and I will never have another Whirlpool appliance in my home. And I will steer anyone away from this brand name. Good luck to all and start writing!

I bought a new top loader Whirlpool washing machine. Water would not drain enough so that the clothes could be dried in the dryer. It does not have the thing in the middle that you put your clothes around. My clothes get tangled together all the time. A repair person came and said that I needed to load the clothes in a different way. Different from what the salesperson told me. Still tangled and still not dry enough to put in the dryer. I have to use the drain spin cycle every time!!! My dryer still takes 120 minutes to dry a load!!! Second repairman comes and tells me I need a new computer system and I will have to use the laundromat. A month later they tell me they cannot get the computer and will replace the machine which is still brand new. Bring new machine and my clothes still will no spin enough so that they are dry enough to put in the dryer!! So sick of this and will never buy another Whirlpool product again!!!

I purchased a Whirlpool Refrigerator Model GB2FHDXWB07 a little over 2 years ago. The first one did not work properly within 6 hours of being turned on. Every few minutes it sounded like the compressor was trying to kick on so it hummed then shut off. Best Buy wanted to fix it but after much arguing with them and Whirlpool they brought me a new refrigerator. Now, the same thing is happening. Best Buy has no record of me purchasing it and Whirlpool has no record of me registering the warranty, which would be outdated anyway (over 1 measly year). So, they offered me a Repair and one year warranty $329.95 which means Im now up to about $1500 for a basic refrigerator that has not even lasted 2 1/2 years.The other option to fix it is to pay a local company $90 for the trip and diagnosis plus parts and labor. That will be around $550 depending on how fast the technician works. I will never buy another Whirlpool anything. My washer and dryer also have had problems but I wont even go into that here. The one good thing is the poor girl who took my call was very nice and acted as if this is a regular occurrence. Good luck if you buy a Whirlpool. They are garbage.

I am very disappointed in my purchase of Whirlpool High-Efficiency washer and dryer. It does not clean my clothes! I have white towels in my bathrooms, I have them for years. They have always come out perfectly white with the regular washer I had for years. Not any more! They now come out with yellow spots all over them. Dark clothes come out with a white residue on them that looks like there has been a napkin in the wash. I talked to Sears where I purchased it, they said I might be using too much detergent, so I have tried using less to no avail! I hate my washer!

Do not buy this washer. It does not get clothes clean. I use extra rinse (that negates the water savings) and still clothes comes out with stains on them. Some clothes are not even fully wet when removed after washings. I find myself soaking and pre-treating many items. White socks and undergarments are grey soon after buying. I always liked Whirlpool washer and dryer products, but this is a very poor product.

Purchased a new Twin Thin washer & dryer combo when I first moved into my new apartment two-years ago since it was a good fit for the space that lies inside my patio. Nothing BUT problems from day one since it DESTROYS/EATS your delicate clothing. Repairmen in and out could find nothing wrong with it. The problem lies in the fact that the so-called gentle cycle agitates at the same rate as the other cycles, but stops so that the agitation time is shorter, but at the same time the agitation no matter if its shorter is still too vigorous for delicates. Under contract, so keep having repairmen come at no cost to me other than a complete waste of money purchase inclusive of unwearable brand new RUINED clothing.Called the company the other day & was told they could SELL me a different one, but they would probably not pay to have the LEMON removed. Also, suggested I wash my delicates in a mesh bag which is impossible to do when one has maxi dresses that tell you to wash on the delicate cycle. Mesh bags are made for small items - DUH!Repairman came again today, and was kind enough to make call to them. Later found that their response to him was that I was putting too much into the washer. Like no way, Jose! Asked tech to forward e-mail to them advising that they were more than welcome to come film me when I wash because that was NOT the problem with it. Already knew Whirlpool had discontinued this washer/dryer combo, but THAT fact was never mentioned. A lot of sites online no longer even carry the parts for it. Found others with the same issues on various sites relating to this now discontinued model which is akin to a Purana fish with shark fins. E-mail sent to tech that was here today asking him to forward my e-mail to whomever he made contact with today via phone that unless the situation is remedied that I would have to take further action. Now awaiting response from the main man tech or whatever his position is at Whirlpool.Bottom line is that it is a LEMON that has not only cost me money, but excessive amount of time to resolve this issue not to mention time spent online researching this, that and the other concerning this discontinued appliance. Warning to all out there - DO NOT BUY WHIRLPOOL - UNLESS YOU WANT A HASSLE and a lot of BS. Found they already have an extreme number of lawsuits against them during my online searches. So, ball is in their court at the present time. Will be calling them the end of the week once again in order to get this problem resolved unless I hear from them via e-mail.Totally exhausted from it all. Word to the wise: DO NOT waste your money on Whirlpool appliances unless you want more problems than you already have. I have health problems which are exacerbated by stress, and believe me this has been one of the most stressful and one of the longest things to resolve (two years) brought on by their lack of admittance that this DISCONTINUED product is a real LEMON. BUYER BEWARE OF WHIRLPOOL - I rest my case.Updated on 07/12/2018: Cant seem to find this model anywhere now. Not to mention the fact that I found it not only eats my delicate clothing, but is also ruining my towels, etc. and I use the regular wash cycle for these items. You cant find my model #WET4024EWO anywhere; looked like they put a similar one out with a slightly different model # in which the drum/agitator differs from mine. Now find Im having difficulty finding that NEW stackable model on the WEB. Leaves me wondering if that one has also now been discontinued???They have given me no resolution to my problem as of yet, and Im totally EXHAUSTED from it all. Have high blood pressure, a heart condition, and cant even sleep right anymore due to their lack of cooperation to solve this on-going problem which is certainly not helping any of my medical conditions either. Its causing nothing but STRESS, STRESS, STRESS and more STRESS! Will be filing a complaint with The Better Business Bureau by next week if not resolved by this weekend (if I live that long).Updated on 07/17/2018: In looking at this Washer/Dryer Combo Model # WET4024EW aka LEMON again today after noticing more clothes which now have holes in them after being washed on the gentle cycle with the highest water level possible, I noted the size of the agitator. Bottom line on this is that the agitator also appears TOO LARGE for the machine which also could also be another contributory factor to the destruction capabilities of this now discontinued model. Also, inspected towels today and found torn stitching & thread tearing in those also; appears EVERYTHING you wash in this machine gets destroyed. In researching further on their newer makes noticed that the agitator appears either much smaller or has been removed altogether. Hopefully this will serve to aid anyone out there who is thinking of buying this machine second hand from anyone out there that is attempting to sell it vs obtaining restitution from Whirlpool.

The dryer is okay but the washer is no good. Doesnt save water because clothes have to be washed twice. Sometimes thrice to get them clean. Cycles are longer therefore more energy used. More water, more time, more energy. Terrible design. Useless piece of junk.

We have had every issue with our Cabrio model 6600 SB2 that Kimber of Salem, VA has had. Thankfully, we purchased an extended warranty at time of purchase(1-31-07) from Lowes or repair costs would have totaled more that the price of the washer, which was $900.00.It is now making a loud noise during spin cycle that sounds like a bearing going out. It is 1 month from being out of the 4 year extended warranty and today, 12-26-11, the repairman has told me that the washer needs to be rebuilt. The washer itself, does not clean that well and the clothes are so wrinkled when they come out, that the dryer cannot get the wrinkles out, so everything needs to be ironed. What a pain!We bought this washer because Consumer Reports magazine listed it as a best buy. This is not the first recommendation Ive chosen because of their magazine that I was disappointed with. I have lost faith in them. I would not recommend this washer to anyone. The matching dryer, however, has been trouble free.

Purchased a new Whirlpool washer and dryer at HH Gregg about 4 months ago. We complained to HH Gregg that the low water washer wasnt working correctly. It will only get about an inch of water in it causing buttons to be torn off... just beating up wet clothes. HH Gregg told us to try a few things. When we went back to HH Gregg with the same complaints they told us it was too late and call Whirlpool. Serviceman came out and said everything was fine with the machine, we just need to load more clothes! We are only 2 people, one of us wear a uniform and needs washed when we may not have a full load. Called Whirlpool to complain again and they said there wasnt anything they would do except send out another service person for a second opinion, which just means taking more time off of work. HH Gregg talked us in to this type of low level washer. We are still making payments on it!!!!

In the last two years I have purchased a new Whirlpool Duet washer and dryer with base, Whirlpool Gold refrigerator, and (less than a year) a built-in Whirlpool microwave. I have already had to replace the gaskets on the washer, which required a $65 deductible. I had to spend $65 on my service contract deductible for my dryer as they have had to order me a new motor and thermostat. My refrigerator had an appliance bulb as required installed; however, it still burns the plastic covering. I have not called on that yet. My microwave, which is less than a year old, has a small crack inside the door and part of the handle has broken off.

18 months ago my husband and I bought our first Whirlpool washer and dryer to go with our first home. 6 months and the dryer stopped spinning. There was an issue with the belt. 12 months later the washer has stopped draining and spinning. It is 2 months since our first filed complaint with our extended warranty company and we still dont have a washer that works. I dont care if I have to take my laundry to the river and beat it with a rock. I will never buy whirlpool again.

I purchased the washer and dryer set. My complaint is with the washing machine top loader that does not have the tall agitator not getting the clothing clean. All of my clothing come out of the dryer with dirty spots on them where they did not come out in the wash. Its a waste of water and energy because I have to wash them twice! I purchased the combo model numbers WED7300DWO and WTW7300DW0.

We purchased the Whirlpool Duet Sport matching washer and dryer new in 2006 from a local appliance store. The washer was around $1,000. The salesman sold us on the load capacity, telling us it can wash 15 pairs of jeans. We dont overload it, mostly because its a high-efficiency washer and doesnt use much water (Im still trying to figure out the concept of how can you clean a whole load of laundry with a little bit of water). Its very quiet, but the cycles take longer than standard washers.Also, you must use very little soap (too much soap will cause the washer to stop and display an error code, which youll have to call a technician to come and reset). It is now 2013, and the washer started thumping during a cycle and there was a burning rubber smell. We called an appliance repairman who gave us an estimate for repair of $800 to $900 (for a bad bearing/bearing casing and inner basket). Im sure that there was quite a markup on those parts! It seems to me that the older non-efficient washers lasted longer than 7 years, and certainly didnt cost $1,000 when new.

We bought a Cabrio washer model #WTW7300DW0 and are very unhappy. The clothes come out of the washer dirty, with chunks of soap, (yes we are using HE detergent) and patches of lint on them. The low water design is a joke. The clothes on the top of the load never get into the water. The lid needed repair from the first day we bought it. We have tried all the water settings and the clothes on the top barely move. Why hasnt Whirlpool figured out that this design is just not working? Our three month old washer is headed out of our house one way or another! Notice we didnt give it any stars!

I am very disappointed with the purchase of a Whirlpool Cabrio Washer and Dryer I made about 3-4 years. The price was too high and the quality is extremely poor. It has a leak in the pump which will cost me $300.00 to fix. I probably would have been better off buying the cheapest washer and dryer set they had. At least, those actually wash the clothes and dont breakdown. Never again will I buy a Whirlpool and I will get every chance to share my opinion of them.

I am thoroughly disgusted with Whirlpool. How dare they sell the garbage that they put out? I didnt buy the extended warranty when I bought my Whirlpool washer and dryer. Why should I when I put out all the money that I did? I havent had the product three years and had to have a repairman out to fix. And then the parts are so expensive, and they are cheap Chinese junk. I dont understand how something with a name like Whirlpool can put out such a disappointing product. Never again will I purchase your product. And I certainly will spread the word. Greed comes to mind for me. I see you have contributed much money to campaign (Republican). Have you ever thought about what you do to yourself? How absolutely disgusting you are.

I bought a brand new Whirlpool washer and dryer set -Cabrio- $1700.00 in 2011. It is by far the worst washing machine I have ever purchased, and I am 60 years old!!! It is now three years old and has been repaired at least 4 times. Long story short... after hours & hours on the phone, along with many threats! (By the way I had to ask for a manager two times up the ladder for this to happen as they just kept repeating that it was out of warranty coverage). I also told them that I was going to have one of my company trucks deliver this machine to Sears lot, along with a paid person to inform every shopper of my plight with this washer and the lack of service from Sears and Whirlpool! Whirlpool finally agreed to pay for the parts but not the labor on this most current repair. (This time it is the transmission!! In the past it was the Hub, twice. The gear case twice and the belt a number of times). I am now going back to Sears to request (that might not be the correct word) Demand, that they take care of the service bill for this machine. In between repairs, I have dealt with ongoing cleaning quality problems. This machine does not get clothes clean. I always have to wash them twice. This machine is loud. This machine does not use enough water to even dissolve the soap. So much for energy saving measures when you have to wash twice and still see soap and crud in the tub. Worst, worst, ever washing machine in my life!! By the way, I have an 8 year old Maytag too that I have never had to repair. Moral of the story, buy Maytag, or at least do not buy a Cabrio!!!!

I bought a matched set of Whirlpool washer and dryer. Within about 3 months the dryer quit running on any of its cycles except heavy duty. About a month after that the washer started messing up. First it quit putting in the bleach. Next it quit adding water except under the heavy duty cycle. Then after about another week or so it quit putting in fabric softener. After a couple of more months it only uses hot water. Now not quite a year after I purchased it the washer now only adds water in the wash mode and not the rinse cycle. Now all this would not be a problem except I had lost the warranty cards and in their website would not let me register it online.

I purchased a washer and dryer through Best Buy. I had already decided on what I wanted and have purchased Whirlpool appliances in the past including washers and dryers. I tried other brands and was disappointed so I wanted to go back to using Whirlpool w/d. I was encouraged to purchase this set because it was on sale. Worst mistake I ever made. I am so disappointed! I wish I could go back and do over. I would have gladly paid more for what I had wanted instead of saving (supposedly) a little money. I personally think they were trying to get rid of these models because they are awful and I have had so many problems doing a job I already dont but this set makes it worse. The washer is constantly off balance I think because you have to be so strict in how you lay in the laundry to the washer! Now the dryer takes even longer to dry my clothes than my twenty year old set (Maytag) which wasnt that bad. Is there any kind of trade-in I could do model: WTW4900B to get the set I really wanted (the models with glass top on washer and glass door on dryer)? I purchased this in April 19 of 2014. I hate it!

We purchased the Cabrio washer & dryer with 6th Sense technology in 6/2007. What a mistake it has been. We have had 3 F1 error codes that a repairman has had to come fix all about a year and half apart. It makes crazy loud sounds if it decides to actually spin in the final spin cycle. It normally does not spin. It just always flashes UL for unbalanced load. We are extremely dissatisfied with this set. The dryer heating element has gone out also. We just purchased a new part. Prior to this, we had a hand me down washer & dryer that worked excellent. We regret getting rid of them, and now need to purchase a new washer & dryer. Whirlpool ought to stand behind its products and get this fixed.

The Cabrio washer does not efficiently clean clothes! The clothes have a type of lint on them after washing, and our sheets have an odd discoloration that stays on them even after drying. We have a max. capacity washer/dryer, & we dont overload. Plus, we use the recommended detergents and the amount of detergent as directed. Fabrics dont even smell clean.

My company purchased a lot of products in Whirlpool company. We thought the product is good, until the dryer machine didnt work all of a sudden. We call a customer service. After a week the maintenance came in our unit to check the dryer but he said that they need to purchase the other part of the dryer. That was happened last july. Were keep calling the customer service. We cant even count how many times we call them. But unfortunately even them they cant give us an exact date when they can fix the dryer machine. SLOW RESPONSE FROM WHIRLPOOL COMPANY!!! Shame on you guys.

Purchased this French door fridge with the freezer on the bottom in September 2017. Started having problems shortly after with the freezer not auto defrosting/ice damming on the evaporator unit in the freezer unit, which caused the fridge to warm up and food to spoil. Service came out several times and ultimately replaced the Jazz board 3 times, 2 harnesses in freezer, 1 Heater and the evaporator fan motor, with the same problem happening after a few weeks. Requested a replacement after the 3rd visit, but Whirlpool refused to back up their product. Sent service a few more times to no avail. Demanded a replacement once again. They sent a new service company out 15 months after our original purchase and they FINALLY deemed it non-repairable and are FINALLY going to replace it (turned out to be a broken wire inside the walls of the fridge, likely was like that upon delivery). So now we will have been put out for a total of 16 months for a fridge that cost >$1000. If Im spending that on an appliance I expect it to work properly or else be fixed/replaced in a TIMELY fashion. And the best part: they refuse to compensate us for any of the food that was lost due to a faulty product and very poor customer service! That was a lot of money lost because of their incompetence. If they had just replaced the broken appliance in the first place I would have been satisfied. But since they refused to do anything beneficial to remedy the situation, I will NEVER buy another Whirlpool appliance again. And add in the inconvenience of scheduling a time to be home for multiple visits to greet the repairman. Oh yeah, plus our time wasted defrosting our frost-free fridge with a blow dryer to buy us time until it got repaired. Buyer beware!

I purchased a Whirlpool Cabrio washer and dryer. They work well but the washer underneath lid has rusted already. I did purchase the washer in Dec. 2011 and in June 2012 the inside lid to my surprise had rust on it. I called the Whirlpool company and was told that is considered cosmetic and not covered under warranty..

I have a Whirlpool washing machine that have problem in dryer and drainage. I have registered my problem on 17 December and my SR number is DL 1211015017, but to date, the problem will not shout out. Its poorest response from your side. My machine is in warranty period.

We purchased both the Cabrio Whirlpool washer and dryer approx. 3 years ago, while still under the manufacturers warranty the lid cracked upper right corner. It was replaced and we were told by the repairman at that time this is becoming a common problem that he himself has seen this exact failure to several of these washers. Whirlpool needs to fix the problem. Shortly after this happened we receive in the mail the information for the extended warranty. Due to having this already happen, I phoned the extended warranty department for Whirlpool and specifically asked if this same thing happens again will it be covered under the extended warranty. My answer Yes.Well it happened again, called extended warranty provided them with a detailed description of what happened, they would send someone to replace, the service gentleman arrived today, called Whirlpool and they denied the claim. So they LIED. I instill honesty in my children and am proud to say I hold honesty as a high value. We were told it was cosmetic, the glass is buckled and the lid has to be held down to engage the lock mechanism of the lid. COSMETIC, this is a SAFETY concern. Where have our American values gone... Whirlpool used to have them back in the day... Shame on you Whirlpool.

I purchased the Whirlpool Cabrio washer and dryer in 2007. They have been the biggest pieces of junk. One year after my purchase, the water pump broke and had to be replaced for $100 and that is with my husband doing it. Then the dryer broke twice. Now, the washer is not spinning. He took it apart and I purchased $80 in parts. It still doesnt spin. He thinks the motor went and it gives a p50 code. This washer does make holes in your clothes. So many of my summer tops were ruined because of this washer. A friend has the same washer and she started getting the holes in the clothes, so that is how we figured it out. Today, I went and picked up a washer at my rental home, a GE that is 10 years old. My clothes never felt cleaner and it runs like a charm. That Cabrio always smelled like mildew because it seemed like all the water didnt drain out of it and it would sit in the bottom. What a shame. Its only 6 years old and I paid $800 for it and for parts. My husband cant wait to put it on the curb on garbage day. My friend warrantied hers and when the guy couldnt fix the problem, they gave her partial money back. At least she got something. These should be recalled and we should get partial money back depending on how old it is. I will tell everyone not buy these. They are the biggest pieces of junk!

We bought a house almost 10 years ago and it included a Maytag washer and dryer. About 5 years ago, we decided to buy the Whirlpool front loaders. What a mistake as the washer shook every time it ran. After several warranty service calls and days of vacation waiting for the service, they finally said they couldnt do anything. During that time I had been in contact with Whirlpool and asked for them to take them back. Of course they wouldnt. I asked for a swap for top load washer and they would need to also replace the dryer to match: still no deal. It took a letter from a lawyer to make it happen. They also bought back the washer and dryer stands which covered the lawyers costs.So shortly after I received the Cabrio washer and matching dryer, the lid is very heavy which I believe the lid spring broke. I refused to call the service company as I did not want to go thru that crap again. I also know I can fix it myself easier and without all the drama. I keep waiting for another failure but so far all is acceptable. Whirlpool is not the same company as they were when I made my living doing warranty service for Whirlpool! 30 years ago they were the best in the industry.The Maytag pair was giving to our relative and they are still working flawlessly. Unfortunately Whirlpool now owns Maytag. This experience has cost Whirlpool replacing our kitchen appliances. As much as I want to buy American, I will go with Bosch or LG only.

I purchased a Cabrio washer and dryer in 2011 and sold it in 2012 for half the price. I was tired of my clothes not being cleaned. My husband and I work in an office environment so our clothes do not get real dirty. On the other hand, we do work around the house and garden. When I put black pants in the washer, then take them out, they look clean because the mud is still wet. When I take them out of the dryer, it is dry mud. I called the company and they said get someone in our area to come in and see if anything is wrong. Yep, they came in, charged me $150 and said that nothing is wrong; they cannot find one thing wrong. I used the washer for about another 6 months and thought, This is crazy! My towels, bedding, nothing is clean. I then sold it for half price and I am now using a totally different brand. I will never purchase a Whirlpool again!

We purchased the Whirlpool Cabrio washer and Dryer May 2017. First, this washer is SO LOUD! Honestly, NEVER had a washer that is this loud on the spin cycle. My second issue is, that when I wash my blacks, they have white splotches streaks on them. I use ALL clear and free liquid washer and Downy softener, so I stopped the softener, and still the white streaking. Ive since will use the additional rinse on during the wash, but still leaves white streaks. After 3 separate rinse cycles, no streaking. This leaves me thinking that with the lighter colored clothing, there is probably streaking as well, just can see it - my conclusion is that the clothes arent getting cleaned properly, or rinsed. Another issue is the dryer. First, takes longer than all my previous dryers, even the set 110 mins for towels on high, still takes longer. My washers are not packed tight with clothes either - its just my husband and myself - not a lot of washing. Also, I noticed a crack in the inside dryer/drum where it looks like the paint is chipping and cracked. I used some high heat touch up paint, and it did not help. Needless to say, what I thought was an good reputable product, turns out to be, not so good.

I needed a new washer and dryer, as I sold my other ones with my last house. I have been so happy with the economy of a front loading washer, and the clothes really dont require pretreating because Tide and the washer take care of everything!

We have front loaders. Far, far less damaging to the clothing than a top loader with agitator, would never go back to top loader. That comes with a caveat though. There is a difference you may not realize between the two styles. With a front loader comes a little maintenance. You will need to clean the washer periodically. Most all the stores sell the cleaning tablets and no, not all cleaners are created equal. I will only use Affresh after testing most of them. With a front loader there is always some water in the bottom of the drum, even after the cycle ends and even when it looks empty. So if you wash real dirty or smelly things, you’ll want to run an empty cycle to rinse out that leftover water or run with cleaner.In between wash days you’ll need to leave the door open so it doesn’t mold or mildew. The door gasket/seals will show mold and mildew and or you’ll get a mildew smell in your clothing. The only issues we’ve had with these units were the learning curve on front loaders in general and with the dryer we had the water valve for the steam function stick open (after 5 years) but it was due to calcium build up from our well water, not a issue with the machine itself.The dryer lint screen could be better. It is vertical so as the lint builds up during a cycle it drops to the bottom and accumulated at the bottom falling off as you pull it out each time to clean it. The lint catches on a crazy amount of extrusions inside the lint trap which also makes it nearly impossible to get down in and effectively clean all the crap out. One last thing if youre changing from top to front loaders. Buy the peristalsis, they’re expensive but it’s a pain in the butt to get stuff out if you don’t have them. Overall we’ve been very happy with our Whirlpool front loaders and would confidently recommend them to you.

I bought a new computerized Whirlpool Cabrio top-loading washer and matching dryer 3 years ago. Bearings wore out under warranty, it was repaired. Just outside warranty, washer has broken down twice more. I contacted Whirlpool and received a high level of indifference to my concerns that they manufacture junk, and are not willing to stand behind it. Clearly, this is a faulty issue with the machine and should be repaired then and now at their cost. Do not buy Whirlpool products people.

Because the lid was not thoroughly covered, painted and sealed, it began to rust within first year. When I contacted Whirlpool about this - they were not only rude, but will not support quality issues with their products. They basically said they did not care and even acted like a consumer should expect such things! Actually said because its subjected to high moisture levels. WRONG, I do NOT just expect rust. It only formed due to poor quality paint job and was not cured correctly. My Kenmore washer and dryer both, were 25 years old and had zero rust and still functioned when I replaced them with these Whirlpool. Its frustrating that there are no quality, American made products anymore.

I am extremely disappointed in my new Whirlpool washer dryer matched set. My washer started to leak at less than 6 months of age, and my clothes are extremely wrinkled due to excessive spin and smell absolutely foul. I have adjusted the spin cycle to the lowest setting to prevent wrinkling as suggested in the product materials. I have cleaned the washer with the recommended product on the clean washer setting, although now with the leak, that means a good floor mopping too!I have contacted customer service about the leak since the machine is still under warranty - and they gave me a 4-hour window on a specified day for the service. I took the time off work and the technician failed to show. I called twice to follow up on his whereabouts and ETA. They did nothing except tell me to keep waiting. 45 minutes after the outside hour of arrival had passed, I called again. The customer service offered to make me another appointment so I could take another half day off work and hope he would show up the next time. When I asked for a preferential booking (with a real time) to minimize taking more time off work, the manager said all she could do was give me another 4-hour window. I said that was really bad service and she hung up on me! Another rep did do a little better - he sent me a name and number and said I could try to book an appointment directly and hopefully minimize the additional time off. Its the last Whirlpool appliance Ill buy - with that kind of customer service, Id rather be out pounding my laundry on a rock.

Nice looking, prices very fair for quality product. Options are always good. My mom used Whirlpool. That thing that goes in the middle of the old time washer is now gone. That thing would rip or stretch out clothing bras. Anything that was nice it would make it look horrible. Ive had my washer and dryer for 6 years and they still work like new. When shopping for a washer and dryer I do look for capacity, energy efficient and the brand. I prefer to stick to the old school brands just like my mother did. I must admit that I do love the fact that it is an HD high efficiency washer. The deal-breaker would be a low quality construction made a washer or dryer nobody needs to have problems with it. If youre spending that type of money you need to get good quality items.I love my washer and dryer. Theyre both and white color. Its a Whirlpool Cabrio with HD High efficient load energy saver and H2 wash system. The washer has a lid with a see-through glass which I love. My dryer is also a Whirlpool Cabrio steam with a resource saver that gives me a lot of different options as far as my clothing is concerned on how I need it dry.

The only thing cheaply made is the push latch on the dryer. Both are pricey for what you get, I thought, though they were the cheapest Lowes offered. We have had the pair for a little over a year. So far no real problems, though we really do not like the latch door. You have to slam the door to get it to close. To do it over we would probably have shopped a little longer and for the same money got a better deal.

I bought this Whirlpool Duet Sport washer and dryer, and I have had to constantly bleach out because our laundry smells like mold. I found out that Tide sells a special cleanser for this washer so I have been using that for the past two years. It did not really help. Well, today I accidentally put laundry soap in the wrong dispenser, so I took the dispenser out and was horrified to find mold that was all in the back where the fluid is dispensed, I mean way back in there. I have been suffering with sinus problems, and swelling in my eyes and face. I even went to the doctor, but no one has figured out why. I now know it is the mold from my washer making me sick. Well, my son and daughter-in-law were staying with me, and commented on how bad it was when they used my towels. I am stuck with a $1,600 washer and dryer that is making my family sick.

We have had this Whirlpool washer duet 5 years. It regularly rips shirts, underwear, socks, and sweatshirts. Jeans or heavy denim are safe but polos, hanes, or flannel are not. We have been putting our clothes into laundry bags and lingerie bags for a couple of years now to wash safely. Additionally it leaks out the front door. We clean it regularly and it still has mold growing on the rubber gasket - we do prop the door open also. All in all it is a terrible dryer. My previous Maytag was fabulous. I will never buy a Whirlpool again!

We decided to upgrade to the Whirlpool Cabrio Elite set after 20 years of having the same washer and dryer. Yes, they were still working after 20 years, but we wanted the bigger and better and shinier appliances when we bought our new house. The dryer is fine. Dries a load in 38 minutes. The washer is a regular POS that never should have been put on the market. The best thing about this washer is that it has a transparent lid that allows you to watch your laundry getting dirtier as it washes.Its less than a year old so I havent had the problems with the bearings and such yet, but as far as cleaning, it DOES NOT DO THE JOB! My blacks have white residue on them EVERY SINGLE time I wash them. I end up washing/rinsing/rinsing my darks which definitely defeats the save water function. A regular load takes an hour to wash, and then another hour to rewash, which definitely isnt time saving. My whites are grey and often come out with the same dirt on them as they had going in. Im talking about dirt that you can scrape off with your fingernail, which tells me that they arent even getting wet, nevermind washed.The large capacity is a myth, since-- as per instructions--you can only line the dirty clothes around the centre hub without covering the little silver bump in the centre, or else the clothes wont come clean. This wastes a large amount of capacity. In a nutshell, your darks will come out dirtier, your whites will come out dingier, you waste more water from rewashing, you waste more time and electricity due to long wash cycle and rewashing. I will never buy another Whirlpool ANYTHING again.

I purchased a Whirlpool washer and dryer from Best Buy. I purchased one on sale that was a great value. The delivery and set-up went well. However, the model I have had a loud vibrate. The drum in the washing machine would wobble and shake across the floor. I finally had to return it and replaced with same model. I experienced the same issue after 30 days. I didnt take the insurance out and I regret that move.

We bought a Whirlpool Washing machine a couple of years ago. We have been having problems. It does not get the clothes clean and laundry has an odor to it. We bought it at HHGreg by the Dayton mall in Centerville, Ohio and also bought the extended warranty. It was the largest capacity machine they had in Whirlpool so I dont need to mention what we spent for this thing. We have had a service tech out 3 times. The first time he replaced a part. It still didnt fix it. So they were out two other times saying nothing was wrong with it. Not only is it not getting the clothes clean, but is putting lint pieces all over the laundry. The warranty place already said if they come out again and they cannot find out what is wrong, then we would have to pay for the service call. We then went to the store we bought the machine and talked to the manager. We got no help from him. All he did was throw us back to the warranty place. Not to mention, the family is having itching problems with their skin because the clothes are not only not getting clean but the soap is not rinsing out. In other words, we are suppose to eat this expense and move on. This is a new machine!!!!! And all it is worth is taking it to a metal place to scrap out!!!!! We will never buy another Whirlpool product again. It is really **. They don’t back their products up and do the consumer right. There are a lot of complaints online about the same identical thing I am writing about. They should reimburse the people the money that they wasted. Thank you.

Whirlpool Cabrio Top Load, Short Agitator to protect clothing, cost reasonable, on sale $800.00 both (Aug. 2013) - Sears credit no interest. Moved, and had to sell after a year, but I anticipated a long life r/t rating/reviews online. One Problem: no setting to soak clothing that may need it. I bought the largest Whirlpool Cabrio to make sure my Queen bedspread (heavy blanket type fur on one side) would fit. Because of the short agitator I could have bought the smaller one I discovered. I could fit 6 regular side and 4 beach heavy beach size towels in it easily, or two Queen quilts in at a time. I rarely needed an Xlg water setting. The dryer had a steam only setting but I never tried it because it was set up in the apartment when I arrived and the delivery people were not very bright. Put the Dryer farthest from the vent, washer farthest from faucets, and put hot and cold hoses on opposite spigots. I did not want to chance they set up the steam section wrong, as well. I moved across country 1 year later, but have trust the W/D would do well. My last Sears brand (made by Whirlpool) only had one minor problem (on warranty) and lasted a good 8-10 years before moving and selling them to another couple. They were still in wonderful working order (front loader).

I purchased my Whirlpool washer and dryer 4 yrs ago. I was planning on purchasing Samsung but the saleswoman at Gils in Bristol, RI strongly recommended this junk!! A washer and dryer should not quit after 4 yrs w/ a household of 2. The dryer never dried properly. Each load took 2 cycles. Yes, repair were called and we were told its a design flaw. The washer just stopped spinning. Repair will would have been $550. These pieces of junk were replaced by GE electric stackables. Fingers crossed....they are working satisfactory!

I have been a dedicated Whirlpool customer for 50 years. I purchased my new, Cabrio washer and dryer in 2011. The dryer works fine. The washer does not. It ties everything in knots. Most everything comes out in one large, wrinkled lump. When washing sheets, it wraps the whole load in a soaking wet, fitted sheet bubble. You cannot wash one item by itself, because it will become unbalanced and shutdown. I will say that I havent had any repairs yet, but I have a feeling, its only a matter of time. I have decided to buy a new washer, but it will not be a Whirlpool.

Do not under any circumstance end up with the Whirlpool fabric washer and or dryer in your dwelling to wash and dry your clothes. The washer, model # WTW7000DW0 and dryer, model # WED7000DW0. I am so upset with these units and the company I bought a 5 year extended warranty thru. I cannot put down in words what I think, because this review would not be published. Do not even accept these units, even if they are free. Even the repairmen who have been here said they would not buy these Whirlpool junk washer and or dryer series. They acknowledged the problem and said nothing could be done even though there is a legitimate problem. Not only is there a problem with the washer, the dryer as well has serious issues. All washes have to be put on the deep water cycle and some loads have totally dry spots on clothes where the clothes did not even get wet after the washer went thru the complete cycle. Also, get this, this washing machine even has to be cleaned itself with a cleaning tablet run thru a cleaning cycle. What happens are the clothes get a nasty, slimy, white muck on them. Even, immediately after the washer gets cleaned, sometimes the clothes 32nd up with this muck on them again. If you do not see this muck on your clothes before putting in the junk dryer, then the clothes have to be washed and dried again. This washer is supposed to be efficient, not a chance. It gets costly having to purchase the cleaning tablets and the washer(28th only two people in the household) has to be cleaned a lot more than what the manufacturer says and I called and asked. Pure junk, do yourself and even your enemies a favor, stay away at any cost, and like I said, even if they are free.

1 year ago I purchased the top of the line large capacity tub cabrio washer and dryer. I dont understand why they sell a large capacity when you dont get enough water to get a handful of stuff clean. If they offered a trade in allowance for a standard agitator washer I would be first in line. Clothes dont look clean at all. Save your money folks not worth it.

We purchased a Whirlpool Cabrio Washer approximately 4 years ago thinking we were purchasing a top-of-the-line washer. The first year went great. I was very impressed with how it washed. My clothes came out cleaner than ever before; I loved it. But shortly after the warranty expired, one of the water pumps began leaking out all over the floor. We found out that a coin had passed through the barrel down into the pump and caused the plastic pump to crack with the high speed spin. We replaced that pump at a cost of over $100. We shopped around to find the part as reasonable as possible. The machine worked fine for about another 10 months, then it happened again. The new pump began spitting out water all over the floor. So again, we found another coin, another crack in the pump and again replaced it, another $100+. Finally, a third time, it was the same thing; the pump cracked due to a coin. This time, it was the pump on the opposite side, but still, water was all over the floor. This time, we ordered the part through Whirlpool and complained about this happening for a third time. My husband asked them about the Lemon Law and he was told that he would have had to purchase all of the pumps through Whirlpool. What does that have to do with it? We bought the pumps where we could afford them! The washer cost about $700 to begin with, and within 4 years, weve spent approx. $400 more? Thats not the end of it though. Now we are hearing loud noises and there is water all over the floor again every time you wash. This time, its not the pumps though. It appears that it has something to do with the bearings and maybe a seal somewhere around the barrel itself. But you can hear something knocking around - it sounds almost like a nut. We are going to call a local repairman to come and look at it tomorrow. This is just ridiculous. I feel like weve been completely duped over this purchase. The salesman talked this up like it was the cream of the crop and weve had nothing but problems. My last washing machine was a Kenmore and it lasted nearly 15 years and not once did I have to call a repairman or buy parts for it! Guess what Im going to buy again? If Whirlpool would just acknowledge these problems and fix them for people, it might renew faith in your company. I know I dont know the inner workings of a washing machine, but it seems to me that a screen prior to the pumps to keep coins from entering the pumps wouldve been a very cheap fix to a huge problem. I also own the Cabrio dryer and have hated it since the day I got it. It never dry things with one cycle. I always have to run it a second time. Knock on wood though, I have never had any breakdowns with that. I can guarantee my next buy will not be Whirlpool, nor will I pick expensive models again. I bought the cheap stuff years ago and it lasted forever! Im very nervous because I bought a Whirlpool fridge last year and I am praying I have no problems with that!

I have a Cabrio washer and dryer and have had nothing but problems. The tub bearing is going out and the washer makes a horrible noise. Now I am getting error codes and the washer begins a cycle and just shuts down. This has been the worst experience I have ever had with a Whirlpool appliance. The cost of the repair is not worth the hassle and I am going to have to replace it. They should be recalled by Whirlpool and replaced for free. I will never buy another Whirlpool.

After 3 short years, my dryer that cost me over $900 is not working and the part needed for the repair is no longer being manufactured. They did offer the parts for free, but that was useless since they arent available. They then offered me a new dryer which would cost me $800. I am currently waiting for the Product Exchange Team to contact me. Im not hopeful that will be of any use.

Whirlpool has been around for years. This is my 3rd machine. I had both washer and dryer. But machines today arent made like they use to. They breaks down easily. The parts are cheap. I had a Samsung washer. It was one of the recalls. I got ripped off by Samsung and Best buy. I have received the full value.

I purchased a Whirlpool top load 8500 washing machine from LOWEs two years ago. I noticed that the clothes were not getting wet, clean, were coming out covered in lint, soap film and stained. It is misleading to call it a HE washer since I have to wash each load 3 - 4.5 hours. It is NOT energy efficient if you have to wash each load of clothes 3 times with a rinse. I have tried all of the tricks - changing soaps, labeling the wash as bulky, wetting the clothes to add weight... Washing clothes should not be this complicated. The clothes are sorted appropriately and washed in the right temperature. I do not understand what is staining the clothes. I put new white towels in and they come out stained (see photo)? Lowes sent out a repairman who said the machine would never clean the clothes since there was not enough water in the washing machine to wash the clothes. I tried to return the washer to Lowes but they said it was past the 30 days. Unfortunately, I purchased the appliances on a Lowes credit card so there was no recourse. I then contacted Whirlpool and was put on hold and transferred to various people before I gave up.

FRUSTRATION!!! It is unbelievable that even appliances have become DISPOSABLE! Where are the days of when our parents bought well made appliances that LASTED 20 years with NO problems??? There was satisfaction knowing that a purchase of an appliance was $$ well spent! These days it costs MORE to replace parts than IF you purchased a brand new machine! We purchased BRAND NEW Whirlpool Duet Sport Washer AND dryer in 2007. The washer has been repaired a total of 5 times and the dryer 3 times!!! IN A SPAN OF 10 YEARS! Are you serious?! With the $$ spent on warranties/ labor/ parts: WE could have purchased new appliances. What is WRONG with this picture? IT IS ALL about making money on REPLACING PARTS/WARRANTIES/LABOR!!! Forget the consumer that is spending THEIR hard earned money to buy the appliances initially. Short of going to a laundromat, the consumer needs to purchase a washer & dryer. So I guess it is a vicious cycle of REPAIRS/REPAIRS AND MORE REPAIRS!!!

Whirlpool Washing Machine Model WTW4950XW2: I am 74-1/2 years old and I have been doing laundry for more than 50 years. We have always purchased washers of a brand made by Whirlpool. Until now Ive had nothing but the highest of praise. Two months ago, our washer stopped working and we had to shop for another. After looking at all types and brands of washers, we found out that the only type without an agitator was available. With that choice, we ended up buying the model stated above. I literally hate the way these washers pretend to wash clothes! I apply the detergent properly, place the clothes perfectly around the outer part of the tub, etc., and because there is not enough water that goes into the tub for the clothes to wash even one pair of socks, let alone a full load of clothes, I use the 2nd rinse trying to help matters although it doesnt. I dont care about the amount of the water I use to have clean clothes! The clothes sit in there just rubbing against one another, and then when they are finished, the clothes are so tangled you can hardly get them out of washer and into the dryer! Perhaps the designers of all these current washers think they are saving water, but I can tell you that sometimes I will wash mine twice as I know that I do not feel they are clean! (And I am a clean person and the clothes are not real dirty!) I am so unhappy with the decision of purchasing this horrible excuse for a washer that I could shoot myself. I will discourage every person I know from buying one. I will tell them to have their old washer repaired as many times as possible so they will have clean clothes! It isnt just Whirlpool, but all the manufacturers who have chosen to make this horrible decision for us, housewives, and anyone else who does the laundry where they live. I used to enjoy doing my laundry, but now it is a nightmare. I will tell my friends who are the same age as I am that if they can still find a machine with an agitator to buy 1 or two of them so they wont have to deal with this type of problem for the rest of their lives. I realize that now I have to eat this washer since I have purchased it, but I can tell you one thing; if I could sell it for near the price I paid for it, I would do it in a heartbeat! Realizing whoever reads this; it wont matter one bit and probably will never reach the hands of the ones who couldn’t care less or do something about it, but at least I have made an attempt to help others in the future.

I have had the Whirlpool Cabrio washer and dryer for the last two years. I HATE them. We purchased them from Lowes at a price point of around $800 each. What we expected and what we got were two different things. The washer was horrible from the beginning. It is impossible to wash a load of clothes without the UL unbalanced load indicator. It is impossible to balance a load. I have taken wet clothes out and put them back in with no luck. It takes hours for a load to finally wash. I have all but given up as I have been told it us unrepairable and too costly! Now the dryer has decided it will no longer dry clothes. It has never been a good dryer but now it takes at least 120 minutes to dry jeans. Do not buy a Whirlpool! I will never have another Whirlpool product in my home... RIP OFF.

Purchase at 2014 and still working and nowadays, they dont make refrigerators, washer or dryers to last more than 3 to 4 years. The quality of appliances, really such since the manufacturers are greedy. And after the 5 year Warranty expires, only Lowes buys back the the appliances and Home Depot. Their Warranty specifies that you have to purchase from them to replacement of an appliances if purchased from them!??? Therefore I would not buy any appliance from them. A refrigerator, washer or dryer, you can take parts from each one and build a whole new appliance, which is very disappointing! TO ME THIS IS BAD BUSINESS FOR AMERICANS, not all people know this by experiencing this yourself and I let people know about my experiencing this myself, manufacturers should make products in The United States of America???

Like many other reviews Ive read here this morning, I bought a Whirlpool Cabrio HE Top loading washer before I did my homework. I purchased approximately 2 years ago. While I dont seem to have the volume of complaints Ive read from others, I do have many intermittent complaints. As others have described, from day one I have gone from this uneasy feeling about how it is working to down right POd about the condition of my clothes after a load finishes.List of issues you will avoid by buying a different product: 1. Water levels SO low your clothes dont get clean. Yes Whirlpool, thank you for trying to save me $$ by lowering my water bill, but for goodness sake there should be enough water in the damn tub to cover the load. I literally watch dry clothing twist back and forth and NEVER go out (like they claim) to the edge of the tub and under then back up in the center. Instead they just sit there watching from the edge while the poor items of clothing in the center get twisted together.2. Powdered detergent, even if listed as HE will not dissolve in this low water level and will end up as white patches of film on your dark clothes. Suggestion to avoid this - dont use powdered detergent, but even if you use liquid HE detergent, you may still experience white patches of soap film on your clothes. It happens on all of them but shows up clearly on dark clothes. Setting the washer to always do a 2nd rinse cycle will improve the outcome. Not a perfect solution since the point of a low water washer is to use LESS water and not more by running a 2nd rinse on all your loads.3. No Consumer/User options to allow you to use the washer as you see fit. Since I paid a small fortune for this stupid washer and didnt realize that I would never again be able to dye fabric in my washer I am posting this as a warning to other crafty consumers. DONT BUY THIS WASHER if you ever want to dye fabric or an article of clothing larger than underwear. There is absolutely no setting on the washer cycles that will fill the tub with more than a few inches of water. The washer falsely has a mislabeled setting called Deep Water Soak. This is absolutely a LIE. Good thing I tested the cycle before putting my blanket in there to dye it. The cycle spins many times in the beginning pouring water into the clothes, then empties the tub and does it again. Then after 10 minutes into the cycle it begins to fill (if you want to call it that) the tub.After putting about 3 inches of water in the tub - not even enough to cover the top of the articles in the tub (I used 6 towels as my test subjects) it stops to soak. But stuff is still sticking up out of the water!!! OMG! So frustrating. This would not do for dyeing anything of value as you would not be able to agitate enough to ensure coverage of the fabric evenly with dye. Just dont buy this washer if you have, as I have in the past, enjoyed changing the color of linens and re-dyeing dark clothing that have faded! Whirlpool clearly didnt care about how consumers actually need to use the washer. I may try using this setting by pausing and filling it manually with buckets of hot water from my sink to get enough water in there to cover the fabric. Its just ridiculous that I even have to consider how to outsmart my washer!4. Smelly clothes. Seriously. I do the obligatory monthly Affresh cleanings, and I have learned to leave the lid open after the last load of clothes so the tub can air dry. However, I still from time to time pull a load out of the tub and it smells like mildew. And dont think for one second that the smell will go away when dried. I have opened the dryer and pulled clothes out, smelled the mildew and put them right back in the washer for a 2nd go round. Nothing worse than putting on a clean nightgown and smelling like mildew! Ewe!! With this awful washer you can NEVER leave a load of washed clothing sit for any length of time or you can look forward to smelly clothing. Hate it. Absolutely HATE it. Again, this defeats the purpose of using less water.Cant make myself spend more dollars that I dont have in the budget to replace this piece of crap. I have figured out all the workarounds for now, but as soon as I can replace it I will send it to the dump. Not going to resell or donate to anyone else as it would just be a burden for others. If there was ever a rightful need for a class action lawsuit to compensate consumers for false claims by a company - this is it! Hope this helps prevent anyone reading from making the poor purchase decision I have!

I absolutely hate this expensive piece of junk. I have tried everything, and my clothes are not clean. It is only myself, and my husband, and our clothes dont get very dirty. I would like to send this junk to the junkyard, but I spent a lot to get the dryer with steam that went with the washer. This experience has soured me on Whirlpool appliances, and now I learn they also make appliances for Maytag!

We are on our 3rd washer and second dryer in 10 years. Our latest replacement (Whirlpool Duet Washer and Dryer) was purchased 3 months ago and is already broken and now we have been without a washer for a whole month. Not only do they have issues with the control panel and latch, but they smell. The dryer also had a control panel issue. Trying to get our units fixed presented even more problems and wrong parts would come in, with weeks going by without parts/service. Apologies and sympathies expressed on the phone are not enough. When you buy a matching set and only one breaks, you tend to replace the matching unit, which we regret and we went back and forth with our washer and dryer. I would never recommend a Whirlpool product after this. We finally got a replacement today and due to more poor communication on their end, they could not hook up. My new washer sits in the laundry room, and I hate it before I even get it hooked up.

My new washer is very inefficient. Clothes do not come clean and come out very wet. The cold water only rinse is not an environmental feature... clothes come out so wrinkled that instead of hanging them to dry as I used to (after shaking out the few wrinkles from a warm water rinse in the old washer) I now have use the dryer. This makes no sense to me... I wish I had spent half of the price of this new washer and had the old one repaired... at least then my clothes would come out clean.

Ive always had good luck with Whirlpool. They last longer & dont have as many repairs. Ive had to have a lot of repairs with Maytag washers. The dryers didnt give any trouble. I recommend Whirlpool.

We purchased the model WFC7500VW, 24” washer and accompanying dryer in June of 2015. Within a couple of months, the water pump went; also we continually had to take the front panel off and clean out the filter when we get an A11 code! Now we experienced an F06 code... This code means the washer can’t go into high speed. The repairman (Whirlpool recommended), told us that a new tachometer motor, etc would run $500-$800 with labor! He also said that the noise the drum made was bad. My dryer works fine (only complaint is the grinding noise it makes, which Whirlpool told me is normal)... I would like to purchase a new washer, but don’t know what will fit under the dryer. I do not want ANY Whirlpool product!

I purchased the machine December of 2010 from Lowes along with the matching dryer. I also purchased an extended warranty. A year ago July the lid on the washer broke at the hinges. I contacted the warranty provider and was told that the repair would not be covered under warranty and the damage was operator error. I purchased a new lid for approx. $250. One year later the replacement lid broke in the same location. I have tried to get a response from Whirlpool no response. I contacted Parts Select and inquired about changes that should have been made to correct the lids. He was not aware of any changes but did advise that the part had a new number which he indicated probably meant a design change. I ordered a new lid just under $250. New machines have a metal frame around the glass instead of the plastic frame which keeps failing. The springs that hold the lid in the upright position are so stiff I can hardly move them by hand. I am very disappointed in Whirlpool quality and consumer support. I will not purchase any more Whirlpool products.

Handle needs smarter design. I purchased model #WRT311FZDM00 in November of 2015, didnt install in my new home till December. I am a single senior female, so there is little wear on the fridge, unlike a family of several people and with kids. The door handle actually broke just behind the screws that hold it in place, the plastic part of it broke into a couple of pieces. The cost to replace this handle is approximately $80, which is ridiculous in my opinion. Please start making things of quality materials instead of cheap plastic, especially at a stress point of a part. Even I know better than that. All 4 of my major kitchen appliances are Whirlpool, as well as my washer/dryer. I thought I was buying quality products. Hopefully things will hold up better with the other ones.

Having serious health issues with both our washer and dryer. I believe there should be an urgency and more serious resolution. Our washing machine is getting clothes trapped and producing friction causing excessive and heavy smoke from the drum. Our dryer has a random bolt/screw in the drum that catches and tears clothes. Although this doesnt happen on every cycle. It happens enough that it should be investigated, repaired and reported to Health Canada. I contacted Whirlpool on September 15th 2015 with my concerns. Nothing is being done! Ridiculous. WASHER Serial: HL23299429, DRYER Serial: M24507313.