Ive spent more repairing this washer than what I paid for it new!!! Its really ridiculous that Whirlpool isnt more responsible for their equipment that doesnt stand up to their name! Ive replaced more things than I want to type but just to start the computer board, pump, bearings just to name a few. Each time I had my repairman out it was a minimum of $300 to repair. Ive had my repairman out 5 times to repair things. Thinking each time its cheaper to fix it than buy another which I surely didnt think I would be repairing it several time! At this point Im just sick to death that a washer that is for a home of myself and my daughter has broken down so much. I cant imagine what a family would go through. Even after all the repairs it still isnt right but Im done sinking money into this sinking ship of a washer! Its loud constantly stops due to un level so I have to move the clothes around usually having to repeat this several times before I can get the load to finish!!! Then they come out wrinkled more than they went in and I have to iron clothes. A person should NOT need to iron! May as well wash them in the river on a rock. It would be easier!!! SO DISAPPOINTED!!!

Update: My water heaters pilot light would not stay lit. After seeing the large number of similar complaints on this site, I contacted Whirlpool and asked whether they would cover the cost of labor in addition to the parts, which were under warranty. The representative was very understanding and agreed. The thermocoupler and gas valve were replaced a few days ago. It seems to be working fine. Additionally, a representative contacted me directly in response to my Consumer Affairs complaint, not knowing I had already gotten approval for the repair. He wanted to make sure I received the help that I needed and called to follow-up after the repair. Im very pleased with the response.

My KitchenAid side by side refrigerator/freezer is a beautiful thing, shiny steel surface, gleaming white inside. However, its made poorly. The ice cube maker compartment broke and the replacement came without any installation instructions. It was hard to figure out and I broke it. Now, everything in the refrigerator is freezing and changing the temperature on the digital panel makes no difference. McKinneys appliance, where I bought it, no longer has a refrigeration technician and they referred me to Whirlpools 1-800 number where I supplied some information and sat in my chair on hold listening to music for a half hour before hanging up.The recording on the phone suggested their online chat where I was asked the same sorts of questions and was told I would get the answers I wanted by paying $5.00. I had no idea what I was getting into but I didnt pay, just terminated that inquiry. Feeling cheated by the company whose product I had mistakenly purchased. Im now running the risk of a technician visit, sometime between 8 am and 4 pm a couple of days from now. I have to be prepared to wait around all day for somebody to look at my refrigerator, charge me a lot of money and, from what Ive read online, potentially see the problem return in a very short space of time.

While the washer is great, the reliability of the dryer is lacking. The timer has broken 3 times on ours in 3 years. Each time the cost of the switch is $75.00. Too much plastic on the shaft. If the plastic was removed, and the shaft was metal, it would be a definite improvement.

Bought this washer and dryer on sale at HD. The washer hasnt worked from the beginning. The clothes dont get wet because its an HE. I have to add buckets of water to even get the clothes wet enough to wash. The clothes come out with a residue on them. We use liquid HE detergent. It appears Im having the same problem as the majority of posters here. I will NEVER buy another Whirlpool appliance. There should be a class action suit to get Whirlpool to respond.

I purchased a Whirlpool washer, dryer and dishwasher in 2004. The dryer and washer paint is peeling off the appliance and is rusting underneath. The dishwasher has never dried the dishes appropriately, it takes a few days to completely dry the dishes. I have lodged this complaint with customer service, also. I have always purchased Whirlpool, but I will never again nor will anyone in my family. I feel that Whirlpool should at least look into the problems and not just verbally apologize. Janice **

We purchased this dishwasher (Gold Dishwasher WDF60SADB) because of its low 49-decibel rating. It goes over 60 decibels regularly and occasionally up to 70 during operation (not including drain noises which cannot be controlled by the dishwasher). We used a tablet app to confirm. Decibels are not linear, they are exponential. 70 decibels is what your average shower or dishwasher sounds like. 50 is about as quiet as a refrigerator. You have to talk over this dishwasher. And yes there was a big price difference between it and Whirlpools next loudest rated washer.Whirlpools customer service says they will not replace or repair based on sound ever, only for functional failure. Bottom line, dont pay any attention to Whirlpool sound ratings. They dont stand by them and do not consider gross overages a defect. Fortunately the retailer (Lowes) does stand by what they sell and will trade for any other machine by any other manufacturer. We have only good things to say about Lowes in this process. This machine arrived Wednesday, and we pick a replacement Sunday. It will not be a Whirlpool. I will never buy a Whirlpool anything again. We said it will do X but we dont care if a brand new one wont is no way to do business.

I purchased a Whirlpool 3-door refrigerator with the freezer on the bottom on 8/17/12. Within 4 days, the ice maker stopped working. It took two days for the repairman to come out and fix it. So all is well with that. Less than 2 weeks later, the refrigerator isnt cooling. Several days later, the repairman came and determined it was the evaporator fan motor and clutch. The parts were back-ordered for 10 days. Parts came in 2 more days before he can come out and install them. He realized they sent the wrong parts. Another week went by, then he came and replaced the fan motor, which is now making an ear-piercing buzzing sound. He came back a week later and said it needed a gasket, which is back-ordered. In the meantime, he put some stick on insulation around the unit. Not much help. Another week went by, and the gasket showed up. It is still making a high-pitched whining sound. He said it was the compressor. Whatever! I hate the refrigerator. The sound is one that just grates on your nerves and you can hear it in all the rooms surrounding the kitchen! A repairman has to deem it unrepairable before they will even consider replacing it. They consider it fixed. What about my bleeding ears! I just want it gone! I am so disappointed. I thought Whirlpool was a good product with a solid reputation. I have a $2300 noise maker! Is there a class action lawsuit?!

Lu ** is a mgr. at Whirlpool customer service. Shame on you for the way you spoke to me. Then giving me a joke # to call... Karma sucks is all Ill say to you. I have to wait on the phone to speak to anyone is over 30 mins. Just to get pushed off to the side like I dont matter. Im trying to get help to have mine looked at to pass the time for another Whirlpool to come to me! Mind you mine didnt last 4 yrs. Yes I was trying to buy another Whirlpool but after this sloppy customer service. You dont need this stress... Stressful enough that these washers dont last anymore. Ya GE AND MAYTAG ARE LOOKING BETTER AND BETTER.

I purchased a Whirlpool washer and dryer from Best Buy. I purchased one on sale that was a great value. The delivery and set-up went well. However, the model I have had a loud vibrate. The drum in the washing machine would wobble and shake across the floor. I finally had to return it and replaced with same model. I experienced the same issue after 30 days. I didnt take the insurance out and I regret that move.

We had purchased a Whirlpool Duet Sport Washer and Dryer in 2007. Since that time we have had several repairs on the dryer, resulting in us having to purchase an entire new unit in 2011 (4 years old), along with mold that has accumulated in the washing machine on the tub and rubber seal that cannot be removed after several attempts utilizing several products that were recommended. The end result is our laundry that has been washed - comes out with a musty odor. Not happy at all with the top of the line, best possible machine to produce clean laundry as was sold to us! This has been a nightmare, and a totally dysfunctional appliance that should have lasted longer than 5 years!

I went to Lowes and purchased a new kitchen full of appliances. The refrigerator is the bottom freezer, French door with water inside. The problem is the freezer stays cold and the refrigerator does not. The vent from the freezer gets frozen, and the refrigerator part stops working. Its only 3 years old . We were told it would cost 700 bucks to fix it, and that a power surge could make it happen again. The capitol of power surges, Florida, what a complete waste of money. I spent my life in retail selling their products. Im so sorry to all who have purchased from me... Its really a terrible product. I would give you all a refund if I could. This really hurts...

The unit has performed as I had hoped. I wanted a quiet appliance that performed well, and could accommodate large plates and platters. I never put my knives, wooden utensils, pots or pans in my dishwasher so that was never an issue. I use 1 of 5 cycles available, 1 of 4 options available. Why use something other than hot water? The delay option is used often since I have a tendency to forget to turn it on, but I never let it run if someone is not home. The time left clock is also helpful, but dont count on it being really accurate. The start/resume, delay and cancel options are often used. I used the rinse option once with disappointing results. The silverware caddy is a little small, or my silverware is too large. I do not put any pots, pans or knives in, everything else fits fine because its a tall unit. So tall in fact, that the door comes out much farther than earlier units. Im still getting used to that. The front is brushed stainless with a black plastic control panel, nothing special here. My favorite options are delay and time left. Never have used the heat to dry option. We have low humidity and Ive never had the need to dry them immediately.

I am writing this complaint because of the very poor service of Whirlpool. My washing machine broke after 1 year of use. Luckily, I was on my 2-year insurance. The wiring fully collapsed and I needed to change the whole drum. I called Whirlpools customer service and they said that they would fix the problem after 2 weeks. They came on the day and found out the problem and ordered a new drum. They said they would fix it up on the 5th of December, and it has already been over 3 weeks. On the 4th of December, Whirlpool called me and said that the item they had ordered for me has been damaged. I am not satisfied by these products because it is only a drum (it cant break that easily). I cannot recommend this company to my friends and family due to the quality of the products and the poor customer service as I was waiting on the phone for almost an hour trying to get through.

I bought this dishwasher in Nov. 2018 to replace one that was barely working. I have enjoyed using it much more than my old one. Its very quiet and does a great job of cleaning dishes, pans and silverware. The only problem we had was installing it. The leveling screws do not hold their height adjustment when the dishwasher is pushed across the floor during installation because the leveling screw pad was changed from steel to plastic and the tapped hole for the leveling screw is too loose. The effect of this - whereas the steel pad would slide the plastic pad will grab, turn and move the leveling screw out of adjustment. Especially if its tapped hole is too loose. So we went to Home Depot and bought 4 5/16 nuts and used them as lock nuts on the 4 leveling screws. This cost 50 cents. Once we installed it everything worked perfectly. It does take longer to complete a cycle than my old one - 3 hours vs. 2 but it uses less water and does a great job of cleaning. You must use a drying agent with your dish soap or it wont get dry enough. Also, if you use the short 1 hour wash it wont have as much time to dry and some dishes wont be completely dry. I usually wait to do a full wash with the normal cycle - 3 hour.

I love the look and performance of my Whirlpool Dishwasher. It could be a bit quieter, but overall I have no complaints. My washer was already installed in my home when I purchased it and I must say, it helps when the family gets together and you don't feel like washing the dishes. The dual chamber pod holder is great if you need to use and the heat function works wonderful. I don't have the problem of the left over water that a lot of dishwashers leave behind and no spots!

I am very unhappy with this Whirlpool refrigerator model# GX5FHDXVQ 04. I bought this model in October 2011. You have to push the left door to close it and if you dont then the fridge will stay open. I had a Whirlpool tech come to fix this door problem so this is what he told me: 1) You have to push the door in order to close it properly; 2) Before closing the left door, I should first open the right door (losing energy); 3) The gasket will break very fast; 4) Buy a three-year protection plan because you will have to use it; 5) The freezer is very uncomfortable. In the bottom drawer, you have to fit your stuff. If you put your freezer stuff in a drop higher, then you cant close the drawer, so I am losing space; 6) Sometimes when I fill up the fridge, I move the temperature to #5. After a day, the top shelf back stuff will freeze and the front stuff will stay on fridge temperature. Yesterday, 4-18-2012, for the second time, the freezer gets a sheet of ice. Repairman will repair it but who knows. This fridge looks to me like a lemon. The height is 70 but listed as. I rate this fridge with a CCC.

My oven was 11 months old when I tried to use the self-clean cycle for the first time. 2 hours into the 4 hour cycle, the oven completely shut down, door locked shut and no lights on the control panel. The repair tech came out on a warranty repair call (no charge), explained that Whirlpool does not use a thermal protector rated for a self-cleaning oven and that it blows every time. He then proceeded to replace it with the same thing because he is only allowed to put in the recommended part, which is not rated for the high temp cleaning cycle. So the oven is usable, but not the self-clean. Since I am at the end of the 1 yr warranty period, even if I were able to get Whirlpool to replace the oven (ha!) there would be no warranty because I only get the original time limit. So if I had a new oven and it blew out, it would not be under warranty for fix/replace. The repair tech said this is a COMMON problem with Whirlpool self-clean.

I am writing to you all today to urge you to not purchase Whirlpool products specifically Whirlpool 2-cu ft High-Efficiency Front-Load Washer. I purchased a front loader washing machine for our tenants through Sears back in June of 2013. When it was hooked up it had an error code on it so we contacted Sears and 3 weeks later they sent out a repairman telling us it needed a new motor (this machine had not even washed 1 load of laundry). They ordered the part and Sears paid 1200 to replace a part on an 800.00 washer.....yeah I know dumb right. Well the part replacement did not work. (Surprised) They ordered and delivered a new washer 1 month later....same error code. Lets try again with another washer......same error code. How about another one......water would not stop running into the machine because the sensor was broken. Wait we are not done how about another one.....same error code. No I am not kidding, 10 months later 5 washing machines and my tenants have yet to have been able to wash a single load of laundry. I have been reimbursing my tenants every month for not having a washer for the past 10 months. I finally had Sears reimburse for the washer which they will pick up soon. I am out all the interest for the past 10 months for a product never used. To top it all off I called Whirlpool directly to see if they would be willing to at least give me a coupon for any amount toward the purchase of a different washer. They told me quote We dont do anything to compensate our customer for their troubles. That is the icing on the cake folks!!! I will never purchase another Whirlpool product and I encourage you all to not as well. I want to show them how not caring for their customers can impact them. Please share if you can, but more importantly please pass the word!!!!!

Clothes come out of washer are soaking wet. Despite multiple repairs within the warranty period (1 year), the problem was not fixed. Each time a separate part was replaced. I would consider this as a manufacturer defective product. Despite multiple complaints to Whirlpool customer service, they would not replace the unit. Problem continues and now the warranty period is over and I am paying for fixing the same problem. I would not buy a WP washer again.

I am so unhappy and frustrated with this washer by far worst washer I have ever had!! Doesn’t wash clothes clean. Sometimes I have to wash things 2-3 times and then they aren’t necessarily clean. For what I had for this pair I really got ripped off!!!

Whirlpool Refrigerator 36 inch #WRF993FIF. We have owned refrigerator for 3 months and both ice makers went out. Worst customer service ever with Whirlpool and their appliance specialists. Ordered new ice maker, but still broken. Whirlpool is saying it needs a new door!!! I have asked for a new refrigerator, but cant get anyone to respond. I have called 6 times being on hold one time for over 30 minutes trying to get a scheduled appointment for a new door! This is by far the worst service that I have ever received from a company.

Whirlpool washer cabrio WTW7800X - Lid broke for the second time in less than a year. It is a defective part. Whirlpool should recall it. I will never buy Whirlpool again. The lid costs more than $200 + labor to replace.

My dishwasher interior and exterior is easy to keep clean. Very quiet and cleans all my dishes. The various cleaning options meet all of my needs. I would recommend this brand to everyone. I have had my dishwasher for 2 years and have had to call for service.

Purchased this dishwasher in January 2012, and it stopped working in May 2015. We replaced thermal fuse a year ago and just had to replace the control panel. It worked for 1 day and through 2 wash cycles, but during the 3rd wash cycle, it failed to drain and no power again, which is the same problem we had before. We opted to also replace the control board, just to be safe. Lol. What a piece of junk! Whirlpool is a pathetic excuse for a company, and, judging from others experiences with the customer service department, we will not bother contacting these ** since they clearly have no interest in providing any service at all to their customers. I have had many other lower end dishwasher models, and all of them worked well past the 5 - 10 year mark and never stopped working or required any service. I WILL NEVER PURCHASE ANOTHER APPLIANCE FROM WHIRLPOOL AND HAVE SPREAD THE WORD TO EVERYONE I KNOW. Good luck, Whirlpool. I do not expect they will be around in 10 years. Lol. Do not give your hard earned money to these idiots for the junk that they peddle, and please let your local appliance dealer know why you wish to purchase any other brand BUT Whirlpool. Consumers are not stupid, Whirlpool! You are ignorant for banking on that and should be shut down for your unfair business practices, not to mention misrepresentation of your despicable products.

Washing Machine Model WTW4616FW - I purchased this machine at Home Depot after I had to return my Samsung Costco machine that was recalled due to the glass top flying off. I was attracted to it by its simplicity in design and price. I have had it almost a full year and love it. I like that it has the deep water wash for over-sized items and a full-sized agitator. I was shocked that it was actually Made in America. I highly recommend it and I hope they keep making this reliable machine that gets the clothes clean. Awesome machine without the bells and whistles that I dont expect to breakdown. Way to go Whirlpool!

Product: Whirlpool Gold Series, Model WRX988SIBM01: Purchased 2014 at Lowes. 2nd day after delivery, called Whirlpool, refrigerator not working properly, freezer drawer will not close, condensation on outside. Sent person that delivered the refrigerator to fix problem, freezer had frozen ice behind each drawer approximately 2 inches that would not allow drawers to close. Delivery person used hair dryer to melt ice and adjusted drawers. Still periodically have to physically remove ice build up to allow drawers in freezer to seal properly. Ice maker stopped working, makes no ice at all, ice comes from inside refrigerator not from freezer, bad design.Today woke up to freezer drawers completely thawed and had to throw away all food, panel shows temperature at -2*. All food thawed and unable to be cooked/used. Called Whirlpool could not send someone until next Tuesday (4 days). We are a family of 5 and cannot wait that long. Unfortunately have called 3 other appliance companies only to find that refrigerator has to be repaired by special technicians! This is our first Whirlpool, bought because made in America, have been very disappointed with our $2500.00 purchase. Not sure that we will ever purchase another Whirlpool product, our inclination will be to buy less expensive product and choose to replace as opposed to paying recurring service calls + parts and labor.

I dont know how anybody could write a good review on this machine. It always requires deep water wash and sometimes two cycles to get clothes clean. On regular cycle, it doesnt get water on all clothes. Oh yes, it does save water... Ive pulled things out with dry areas on them.

I have had this Whirpool Cabrio washer now for one year. Clothes always come out wrinkled (even after drying). It leaves clothes unclean and leaves white streaks in clothes. Water level is so low in, that it cannot rinse or wash clothes properly. After washing towels, when removed to put in the dryer, soap is left in towels. I have had a repairman here, he says the design is bad, yet reports works as designed. Dont buy this washer. This is a piece of junk!

On November 22, 2013 I loaded my Whirlpool Quiet Partner III dishwasher and set it to start. About a minute later I heard an odd noise coming from the machine. I went over to take a look and saw black smoke and flames coming from the little vent area at the lower right corner of the control panel. I opened the door to stop the machine but the washer kept going throwing water all over the floor. I shut the door and ran and turned off the breaker and then unplugged the cord from under the sink. Two different repair service companies said they would be hesitant to try and repair it due to possible unseen damages. I was lucky that I was home when it happened. I could have lost my house to a fire. There is a large consumer lawsuit already in play regarding this very thing.

When I first purchased the dishwasher I had to call Whirlpool to come out because although I was using a drying agent as Cascade, the dishwasher lower door remained wet causing water onto the utensils. Whirlpool came out and said it would take a few washes until the inner part of the D/W would acclimate to the drying agent. Well the lower door where the utensils basket sits does not dry in its entirety so its a defect, not the drying agent. Also, the decibel 55 is quite loud we cant run the dishwasher during the day, its too noisy and distracting.

Bought Model# wtw4800xq4 washer @ Lowes 9/01/13. Started having problems within months at our beach cottage unrented, our use only, no more than 4 small loads a month. Replaced circuit board, still same problem - stuck in rinse, never drains, wont spin. Another company came out, replaced solenoid. Thank God we bought year extended warranty. Quit again. Have to wring out clothes by hand, rinse out soap in sink. Another company comes, replaces shifter, breaks again. I go to Lowes, demand new unit. They send another company out, broke next day 1 load later. Got new washer from them same model. Within months problems start again. Now broken again. After new shifter 3 months ago, songs like rocks in coffee can. PIECE OF JUNK. CALLING again for service after Christmas. Absolutely disgusted with Whirlpool and the whole lack of admission of design flaws. NEVER WHIRLPOOL, new mantra here.

I love my Whirlpool 4.7 cu. ft. top load washer because it has a pretreat station that is super handy for pretreating stains in a handy little place. The agitator is stronger than my old washer and really gets my clothes cleaner. Its also very quiet and easy to use all the buttons. The best feature is the deep water fill that you can select for more water.

Ice maker will freeze up every couple of week. I cleaned it all out last Saturday and today, Friday, it was frozen up again.

Whirlpool Cabrio - good consumer rating. Ive had it for 2 years. It does not clean well and the clothes does not smell clean even though I often clean the washer and leave the top open when Im not using it. Ive also had it service 3 times because the rotator keeps going off and makes a lot of noise. I bought an LG dishwasher for $1300 and it lasted 7 months and completely broke down less than a year and had to be replaced. After I bought a $400 Whirlpool. It does the same job and Ive had it for 2 years without any repairs.

Why are the Whirlpool appliances so badly made that they are not fit for normal use? Are they buying substandard parts? Do ConsumerAffairs advocate for more robust, long lasting products, particularly with current sustainability concerns for the world? Having to buy a new motherboard and burners, cups and knobs after a couple of years of normal, careful use, is unacceptable, surely? The motherboard, burners and fitting charge is almost half the cost of a new appliance (gas range). Is this acceptable?

Purchased my Whirlpool dishwasher in 2005 model number GU2500XTPQ3. So it worked for about 10 years and I am fairly happy with that but I have a warning, my control panel shorted out putting out thick black smoke and I was unable to turn off the dishwasher. I had to turn off the switch at the breaker box. If my wife had of been the only one home she would not have known how to turn it off and would have had to call the fire department. I dont know if the short would have led to an actual fire but with that much heat I have to believe it would have. Warning, dont run the dishwasher when no one is home. Hope this helps someone.

Think twice before buying Whirlpool appliances. In our experience, quality and durability are a real issue. Here is our story. 5 years ago we built a winter vacation home. We bought brand new Whirlpool appliances from a reputable vendor at full price. Washer, dryer, double oven, and refrigerator. The washer arrived damaged. The damage was a button that was depressed and could not be released. This was brand new washer, never used, but Whirlpool insisted that we had caused the damage. It was only after the vendors tech got involved that Whirlpool relented and sent a repair tech.Next, the bottom oven door came apart in my hands after just days of use. I had to fight (yes fight and argue!) with Whirlpool customer service to send a repair tech. Finally after much arguing Whirlpool sent a tech and the oven door was repaired. The tech told us that this was a common defect! (Shame on you Whirlpool!) So why you might ask, why am I complaining? Well this is a vacation home. We are here 3 months a year (times 4 years = 1 year of very light use) and today the oven door came apart in my hands again. That makes twice in 12 months of light use. Frankly, this is shameful! I do not understand how this company gets away with it!I am disgusted with Whirlpool crap quality and crap customer service and I want everyone to know what they can expect when buying Whirlpool. I suggest you check all available reviews before placing your order for anything from Whirlpool. As for this new oven door repair? Ill report again after talking with Whirlpool but I expect to be told Sorry sucker, the warranty is over! Buyer beware!

The Whirlpool range has worked effectively and efficiently for over ten years. We have experienced no problems. It is used several times a day to prepare meals and bake items. The cook top gas burners ignite easily, provide equal flame distribution, and the oven has an air blowing feature that makes cooking and baking much easier. One reason we chose Whirlpool was because this brands stellar performance history, its appearance, and its functionality. Overall, we could not have selected a better appliance for our use. We can unequivocally state that was and still is a solid performer for its cost.

I purchased a Cabrio Washer and Dryer set last October from Sears. The washer had a damaged washer basket and then stopped working altogether. The service call to get the washer working again was a fiasco. The tech replaced a switch which failed in the first 5 minutes and had to be called back to replace that defective switch. We now have the same problem all over again and we are on our third service call and the warranty is expired. Whirlpool is useless and will probably be out of business if they continue as the middle man for Chinese manufactured garbage. I will never purchase another Whirlpool product again. Word of mouth can make or break a business, not advertising. This stuff is real junk and trash. Im sorry we bought it. Do not buy any Whirlpool products.

Some years ago I bought a whirlpool water heater from Lowes and the thermocouple went out. No big deal, so I thought. I went to Lowes, picked up a new one and tried to replace it. It wouldnt thread even though the package stated it was for my model. I went back to Lowes and they gave me another one, same problem. So I called Whirlpool, they said it was a left handed thread and they discontinued it, but they could send me a conversion kit at my cost. So at that point I was 2 wks out so I paid for the kit. I received the same thing I bought from Lowes. I was so frustrated I ripped the thing out and got a new one. That was 2 yrs ago and now I am having the same problem. I called whirlpool and they want me to pay for the replacement part. Mind you, the heater has a 6-yr warranty. I went to Lowes and they wont replace it. They sell items that they dont stand behind. I will never buy another whirlpool item and I will never shop at Lowes again.

I have called numerous times to complain about my new Cabrio washer. The first thing the employee did at the service center was to send me an owners manual, which I did not receive when I purchased the washer at Lowes. I followed all of the washing recommendations and still had problems with soap being left on the clothes. I called again and they said that perhaps there was something wrong with the washer and they were going to send a service technician out. I told her that he would probably not find anything wrong with it. I was just very unhappy with the product. She told me that we should check it out and not to worry. It was still under warranty and Whirlpool was going to take care of the service call. The technician told me that they have received many complaints about the machine, but there were no fixes available at this time. Yesterday, I received a bill from the service company for $129.00. I called the service company and told them that Whirlpool should be billed for this, not me. She told me that I had to call Whirlpool and if they wouldnt take care of it, I would have to. I then called Whirlpool, only to be told by the customer service rep that since they didnt find anything wrong with the machine, there was nothing that could be done. I asked to speak to someone else and she let me talk to her supervisor. She pretty much repeated what I was told by the first person and it is in the owners contract. I told her that I wanted to cancel the extended warranty that I just mailed in this week and she gave me another phone number to call. I cannot express how unhappy I am with your customer service department; the lack of compassion your company displays; and how I was told one thing and then charged a fee. It would seem that you have no eagles working for your company. I cant believe that a company as large as Whirlpool does not stand behind their products.

My two year old Whirlpool refrigerator died. The compressor went bad. $859 to replace it. I only paid $999 for the fridge. This was crazy. Two years old. Heard it was not uncommon and the technician said most refrigerators warranty the compressor for up to 5 years but not Whirlpool. Had to go buy a new refrigerator.

Ive always had good luck with Whirlpool. They last longer & dont have as many repairs. Ive had to have a lot of repairs with Maytag washers. The dryers didnt give any trouble. I recommend Whirlpool.

We purchased a Whirlpool Gold Series dishwasher from Lowes approximately 2 years ago. Serial P32105232. We noticed a dark stain coming up in the hardwood floor. It was a water leak from the dishwasher appears to be from seal when water cycle leaves unit. This has caused over 70k damage to our home. Ruined entire hardwood floor kitchen cabinets warped so all need replaced. Our insurance company has made a disaster after owning home 10 years. Custom cabinets that match the laundry room as well. No to mention. The jackhammer used to bust up 800 sq foot of flooring and the concrete dust in our entire home. Please advise recourse.

I just purchased a top load wtw5000dw01. There have not been any changes to this revised model except the lid only locks in the rinse/spin cycle now. If that even helps anybody. It still has the noisy agitator which is the thing I hate most. Whirlpool engineers better go back to the drawing board and redesign their washers. Whats this country come to when you spend a pile of money on something that sounds like it is broken from brand new. I also had a washer that was 15 years old and never had noise issues or problems with it. Its just not Whirlpool that uses this so called new technology.

I purchased a Whirlpool 3 years ago. It was on the lower end for price so my expectations were not that high. It does an average job cleaning dishes so for the price I could give it 4/5. The pump and motor just went and had to be replaced. Almost the same cost as replacing the whole machine. The repair technician that did the work stated that this was a very common problem with Whirlpool in recent years. Of course this is not covered by warranty. So if you purchase a Whirlpool realize you are rolling the dice.

Purchased a Whirlpool water heater (model ND50T122-403) through Lowe’s in Dec 2013. Later discovered online it fraught with breakdown issues. 11 months later ours broke down. Whirlpool Customer Service first told us We dont have any authorized plumbers in your area. Went to Lowe’s the next day - they called on their hotline and we got a call back from Whirlpool that afternoon. Told us part would ship out immediately (arrived next day - no complaints there) and gave us an authorization for 2 plumbers. Both are over 35 miles away and one is out of state. Called once the part arrived... First one said hed try to get to us in the next 4-7 days; second one said We get to warranty work as fill-in work. Well put you on a list and call if were going to be in your area. While we did a bit of web research before buying this water heater, we really should have taken the model number, gone home and googled it before buying. Wish wed gone with a unit from a real plumbing supply place. They were a lot more expensive but you get what you pay for.

This was a substitute for model I actually wanted, I was told the one I would receive was the newest model version of the model I wanted. What that meant was it was the stripped down version. It does not get clothes clean nor does it spin/balance the load which causes it to walk around the room. It is only 9 months old and I need a repairman.

I recently purchased a Whirlpool refrigerator, model number WRT351SFYB00. Several months later, I noticed a small amount of water on my kitchen floor. I moved the refrigerator and found the hard wood floor under it had been completely ruined, so the leak had obviously been going on for a long time. Possibly since day one. I called a repair man. He identified the leak was coming from a cracked drip tray which was not uncommon. However, much to his surprise, due to the design of this model, he was unable to remove and replace the tray. He explained there was a metal panel bolted in place that was preventing him from replacing it. He said this panel was also bolted to the compressor. Therefore, the best he could do was caulk whatever cracks he found in the existing tray and hope for the best. It goes without saying he could not guarantee his work like he normally does.I noticed this same complaint on a user forum website on Appliancepartspros.com, so this refrigerator obviously has a significant design flaw. My repairman said if it was his refrigerator, hed get rid of it, and also indicated that after seeing this, hed never again recommend Whirlpool to anyone. All I know is that Whirlpool is permanently off of my list now as well.

First, I was put on hold by the first female for 44 minutes, and then a second woman finally answered, and said she didnt know why she would send me to her, because she was in the sales department, and she put me on hold for another 25 minutes. I finally had to go, because I had an appointment. When I got home, I called back, and got a man by the name of John, and at least he recommended he could schedule a repairman. The problem I told him is, the inside wall of my refrigerator has 2 cracks on the side, and a crack on the back wall. I dont want a repairman to come, just to tell me he cant put 2 new walls inside of my refrigerator. I could not find an email, so I could email Whirlpool about this problem, and definitely, they were of no help. I bought the refrigerator at Lowes late 2003. I have never, in my life, seen the inside walls of a fridge do this. I spent a lot of money for this, for it to crack on the inside walls. It does not seem like something is right with this.

I HATE this washer!!! Did I say hate this washer? YES. Do not buy it. Delicate cycle. Ha ha ha. NO!!! Good thing Im retired because I need to check it every 5 min to see if its getting clothes wet or untangle a mess. I find I use the rinse and spin cycle once with a little soap and run it again to rinse. A lot of extra work. Sheets washed in the deep water cycle turn into a giant twisted mess if you dont stop machine and untangle everything. Hate it. Hate it. Do not buy this machine. I use more water by washing things twice or fewer items. What a waste of time!!! Locking lids are the worst thing ever designed. Why?? Dont tell me some stupid kid is going to climb in it. We should have a choice or be able to disable it!!! Worst machine ever designed???

Purchased new from Best Buy for over $1000. One or two months after the warranty expired the ice through the door malfunctioned, would only spit out crushed all over the floor then clog up. Didnt bother to repair it, just open the freezer. Next, the door would not seal right and frost builds up in my frost free. Also, the ice delivery wont close tight. Now the unit is about 3 years old and I just finished paying it off and all the door shelves are cracking. Contacted Whirlpool and was told by email politely, Too bad. You are out of warranty, but please buy parts from us and say nice things about Whirlpool because we so value our customers. Never will buy Whirlpool again and recommend you DONT.

Cabrio washer 2015 model - The worst washer in 40 years. Everytime I use it I ask myself why did you buy this? Sure it conserves the amount of water but I havent noticed a nickel in savings because you have to wash the same load a couple of times. Since the days of cleaning in a stream clothes have been beaten to remove soil. How in gods name was I fooled into thinking this washer would actually clean our clothes. I put a folded tablecloth in it and when I emptied it the tablecloth was still folded. IF YOU NEED A CLOTHES WASHER TO ACTUALLY CLEAN CLOTHES, DONT BUY THE KIND WITHOUT AN AGITATOR. (serial # C52242825)

Our Whirlpool Duet Washer started sounding like a jet engine 13 months after purchase. We spent $800 on a washer and it started to get very loud during spin cycle. After reading several reviews online with other people describing the same problem, figured it was the bearings. $800 to do my laundry for 13 months kind of crazy right. It would have cost almost $300 for the extended warranty through Whirlpool. In order to have it repaired, the cost would be around $600 because the drum and bearings need to be replaced at this point. Whirlpool’s customer service was no help and pretended they had never heard of this problem. However, reading reviews online tells me otherwise. I can buy a new Samsung on sale for $623, so that is the route we will probably take. We feel extremely cheated by what was once a well-known, reputable company. We will not buy Whirlpool/Maytag again until they put more emphasis on quality products with a cost efficient, longer duration warranty plan.

Im no longer buying Whirlpool products. They do not all up and are made like crap. My Cabrio washer being the most recent problem. Hinges broke on the lid and the drum spring broke. Out the door it goes! Im having my American made Speed Queen delivered tomorrow, the last Speed Queen I owned last over 30 years.

We purchased a Whirlpool Dishwasher from the Home Depot, it was installed 3-28-2015, less than 30 days ago. On 4-21-2015 the dishwasher stopped working. I called Home Depot expecting a replacement; but we were told you have 48 hours; you need to contact Whirlpool, due to the CRAP warranty. I called Whirlpool, we were told that a TECH would need to come out and address. They came today, ** , told us that the Motor is bad. (NOTE I havent made a payment on this dishwasher). So we called Whirlpool, expecting they would replace. I spoke to ** who advised me they would not replace, only repair. I explained this is unacceptable for a new product. I demanded to speak to her Manager; Spoke to ** who said the same. I asked to speak to her manager, his name is ** , but HE DOES NOT DEAL WITH THE CONSUMERS, this is beneath his job class I was told. So NOW I have no choice but to have this Dishwasher repaired; it will take over 2 weeks to get the part. I just dont understand how this is good Customer service. It is the worst I have ever experienced.

I have been using this brand for many years. My first washer lasted for 30 years..so I will stick with what I know is reliable. It is a great machine. Very simple. I dont need anything fancy. 3 different cycles to choose from.

Have two Whirlpool refrigerators. Both perform well. Love the glass shelves, which make it easy to see whats inside and to keep clean. The newest one has the water dispenser inside and not in the door. Would probably not even consider another brand.

I have owned this Whirlpool Cabrio machine and dryer for almost 5 years. It has been a nightmare. I am forever getting it fix. Now its the notorious LD light, not draining, and it has actually drained, and the company I bought it from does not repair them due to so many problems. Got a plumber to look at it and got it to work.. This is after the company came, charged me 130.00 to tell me they dont repair it. I bought this machine because it was large and I have a big family, energy saver (no, it did not save as much as they claimed) and uses less water. The dryer is wonderful. But the 1900.00 I paid for them was not worth the price. I now have to go up and down my cellar stairs 6 times per wash to stop it, shake the hose, and restart it. A load of laundry takes close to 3 hours due to starting it over. I am gonna buy a Maytag which I use to have and take this to the junkyard. Thanks a ton, Whirlpool and I read all comments and they are ALL true.

I just wanted to post a quick response to a problem that so many people are having with their Whirlpool FG1H5040T3NOV Hot Water Heater. The biggest problem is the Pilot Light Wont Stay Lit. Ive had this water heater for many years now (since 2005) and two days ago we didnt have any hot water. I checked the heater and found that the pilot light was out and that when I lit the pilot light with the igniter, it wouldnt stay light. This could have been a number of problems causing this issue but heres what I did to get it fixed. I looked around on the internet and saw that many people had this same problem and several years ago Whirlpool gave out warranty replacement upgrade kits to fix it. I called Whirlpool support, gave them my serial number and mentioned the upgraded kit. Unfortunately, my 9-year warranty expired a few months ago and I am no longer able to get the upgrade kit for free. Apparently this upgrade kit was part of a settlement for this water heater that was sold through Lowes. The upgrade kit has a few enhancements including an adapter to allow the use of a standard right hand threaded thermocouple as well as a larger pilot light window and added safety thermal switch. This is definitely an improvement over the old.Anyway, I looked at Lowes website for this upgrade kit and their description and internal part number is slightly different but it is the same thing as confirmed by Whirlpool. Whirlpools part number is 6910813 for the conversion kit. Lowes calls this part American Water Heater Company Gas Enhancement Kit 5040T NG. This kit is only $35 which isnt bad. So, I went to Lowes, purchased the kit. The instructions are included and are even good for a novice. It took me about an hour to complete the changeover. Youll need to remove the old burner and orifice to use them on the new kit. I then checked for gas leaks. I lit the pilot and when I turned on the heater, the burner lit right up. All is good now!

Whirlpool Microwave model #GMH5205XVS0 - Same story as many of these other reviews. Similar reviews on Amazon as well. We bought a new house early in 2011 with all Whirlpool appliances. We have gone through 3 magnetrons in 2 yrs. Now Whirlpool wont do anything for us. We will have to buy a new microwave. It just stopped heating all 3 times and the magnetron was replaced. Now it has happened again. Ridiculous. I will never buy a Whirlpool appliance again. This model # should be recalled. Its a lemon and sounds like it could be a danger as well.

We bought this washing machine from Lowes 5/15 and from the beginning have noticed that clothes especially dark fabrics come out of the washer with white fuzz or sediment on them. They need to be washed again and the fuzz isnt removed with a lint brush. I called whirlpool and they told me to use fabric softener. I dont like adding chemicals to my wash due to a skin condition. Lowes say they have never heard this complaint but clearly others have experienced this problem from the above reviews. Dont buy this washer. It doesnt clean your clothes. The only thing the customer representatives from Whirlpool wanted was to sell me an extended warranty. Why would I want that when the washer doesnt even clean clothes?

We just received our brand new Whirlpool washer and dryer from Home Depot. The delivery person started the washer and started the dryer and promptly departed. My husband immediately put a load of laundry into the washer, and he noticed there was insufficient water levels to adequately wet the clothing. Approximately 3 tablespoons of warm water were added at intervals of approximately one minute each. The water level never rose above 3 inches at the bottom of the tub despite setting the washer on the heavily soiled setting. After the spin cycles he removed the extremely damp clothing and it appeared that the machine had not properly completed the spin cycle and drained an insufficient amount of water from the clothing. He tried another load, and it appeared that the sensors were not working which regulate the water levels because most new machines use far less water. However this washer was defective. He then placed the clothes in the brand new Whirlpool dryer. The clothes ran for over five hours and never dried and the dryer never got hot. There was obviously something wrong with the thermostat. We are both disgusted and will never ever buy a Whirlpool product again. In addition because of the extremely poor response from Home Depot, we will never purchase an appliance from them again either. So sad that Made In America, which was on a sticker on the front of the machines, does it mean diddly squat these days.

Right from the start of buying a new suite of Whirlpool appliances, the light over the range burnt out. We figured it was just a bad bulb so we replaced it. Soon it burnt out again, replaced it again, then again it burnt out. I finally called Whirlpool about the problem and found out it is the electronic panel that needs to be replaced... Of course at a full charge to me! I am so over WhirlPoo, (yes I spelled it that way on purpose) every single appliance has had issues. I have just lived without a light over my range because fixing it is more expensive than buying a whole new microwave. Never again will I buy any WhirlPoo appliance!

My Whirlpool microwave has been great. Just the right size for my family, with enough settings that it wasnt complicated to use. I found it was very useful with different recipes that I liked to make. I always used it whenever possible to cut down on my cooking time because time is something we dont seem to have enough of. I have baked a lot of different items in my microwave, chickens, all kind of casseroles, cakes. You can even scramble eggs in this one!! It keeps dishes warm until you decide to serve it which is a plus because all microwaves do not have this option. I believe you will enjoy it too!

I posted about our problem with the Whirlpool water heater on the 20th. Chris ** of Whirlpool called me back. He totally took care of the problem and got us back working. After 3 years, our problem is resolved. I am grateful to Chris for finally resolving the problem. He was professional, courteous and knowledgeable. Thank you.

Purchased a Whirlpool range. Shopped around for several weeks before I found what I thought was a good price and with a rebate! Ive owned the stove for 2 months and 7 days... guess what? The stove broke. The burners popped. I called to have it serviced and remember that it had a rebate. I never received any paperwork on the rebate but figured its Whirlpool, good company. Wrong... its not that I didnt have the rebate paperwork but the rebate has expired... even though I didnt get any paperwork nor was there any mentioned of a time frame. Dont get me wrong if it had been 1 year or even 6 months... really 2 months!!! So not only did I not get the rebate of $100.00 I have a broken stove! So tired of being ripped off!

We will never, I repeat, never buy another Whirlpool, Kitchen Aid or Maytag (other than the Maytag dishwasher) product again. After just two years on the Cabrio washing machine, the bearing on the wash tub began to go out. As it was out of warranty, the cost to fix was greater than just buying a new machine. This was a known problem and Whirlpool failed to remedy the problem. Based on this experience, we went with an LG as a replacement. Before you buy anything, research it.

Whirlpool Cabrio washing machine - We purchased the (best name brand) from Get It Now and all we ever had was problems. We will fill the washer 1/2 full of clothes and the clothes on top would not even get wet. So we have to do it again, to make sure the rest of the clothes were washed. Many times there was white smudge marks on the clothes, sorta like powder (we use only liquid soap that you recommend). Today I washed a child’s bedspread for the 4th time because the stains would not come out (from a cookie). I had to turn the bedspread twice just to get it wet. I used bulk load and heavy duty load and it doesnt work. Your product is a very big disappointment for the price a person has to pay. I will recommend that no one purchase this product. Your people need to do further research on who this machine cleans clothes.

My side-by-side refrigerator leaks water. I find water on the floor but we cant find the source. When I called Whirlpool, they stated its not under warranty, but we can schedule a repair appointment, I declined. Im still looking for the leak. Its intermittent, sometimes I dont see water for a while. The last fridge we had, we had to get rid of it because the sides and front got too hot to the touch. I was afraid it would cause a fire.

Bought this washer in 2013 for close to $800. About a year and half old it got real loud sounds like a freight train. Asked whirlpool repairman about it, and was told it is a main bearing going out. He said it would cost over $500 to fix it. Whirlpool warranty sucks - only one year. Called whirlpool, told them the problem and asked if this is a problem with this washer. Got told no they have no problems with it. Found out later not only do they have this problem with it they change design because of it. Repairman said his own daughter had same problem and he had many service calls on this model all with same problem. WHIRLPOOL WILL NOT REPAIR OR REPLACE PRODUCT WHICH IS A MANUFACTURE DEFAULT. It sets in our house unusable. I will never buy a whirlpool product again. Sad because that use to be all I would buy.

I paid a lot of money for this because I thought it would be high quality and last for quite a while without problems. First of all, you HAVE to open the right door before the left door and then remember to ALWAYS close the left door first and then the right door. If you dont the doors dont close well and your refrigerator gets hot AND THERE IS NO BUZZER OR ALARM TO TELL YOU THE DOORS ARENT CLOSED. After 2 years the freezer repeatedly freezes up and then the refrigerator heats up. My repairman says the controls on this refrigerator are WAY odd and instead of just buying an inexpensive part (defrost timer for example for $50) he need to order the entire control for probably 3 time more. NOT WORTH THE MONEY OR TROUBLE. BUY ANYTHING OTHER THAN WHIRLPOOL GOLD.

I purchased a gas range with JDR8895 last 09/06/2007 at Home Depot in Metro Denver for approximately $1700.00. I will make my final payment on my Home Depot account next month. I was preparing dinner last September 10, 2011. I had the pans on the cooktop, one on the right rear and one on the left front burners. This was the set up because the right front burner has stopped working some time ago. Both burners were on a low setting as I was simmering pasta sauce and just warming water as I was later going to boil it for the noodles. I was in my living room when I started to smell something odd. When I approached my kitchen, there was a fire coming from the rear of the cooktop and beneath the three burner knobs. It smelled like an electrical fire. I immediately turned off the burners with my hand wrapped in a towel and started putting out the fire by hitting it with the towel and blowing. The towel caught on fire. I grabbed my fire extinguisher and was ready to spray when finally, it looked like it burned out. The smell in my home is terrible, when I tried to test the lower burner it looked like it was catching on fire underneath the knob as well, so i immediately turned it off and batted it with a towel. Im not sure what happened here. I will make my final payment on this range next month and had the previous range in here since 1977 and that still worked fine. I spent a small fortune on this Jenn-Air, only to have it catch on fire that could have potentially burned my house down.On various web sites including consumer affairs, JDR8895 has many reports of fires. If this is a known problem, why has it not been addressed as a recall? My 9-year old was making soup the day before while I was in the living room. This could of easily happened to her! It is a very dangerous situation to put your consumers in!Whirlpool Corporation contacted the appliance repair company, Columbine Appliances, to inform them that they would only be covering the cost of their visit and not the cost of the parts to be replaced in the range (the ones that caught on fire). Through Columbine Appliance, Whirlpool wanted to inform me that this is not a safety hazard and that it was my fault as I got water in the control knobs. This is not true. If I did, I was not aware and was unable to find any literature about that being a safety hazard or that it could cause a fire. I have found and have forwarded to the CPSC many instances of this exact problem, often when the range was not even in use and are happening to other consumers. I am working on combining the data, contacting the other consumers and have since refused service on the range by Columbine Appliances. Whirlpool only tried to contact me after I left them a message regarding the status of the range and that I had no interest in paying for what I viewed as a defect in their range and a safety hazard. I found a news story of this range going up in flames. Its unbelievable that this company continues to stand behind this product and blame these fires on the consumers actions. I am disabled and have an oxygen machine in my home. I have no desire to have this unit catch on fire again and potentially die, especially since water does, on occasion, end up on cooktops. Thank you for your time and attention to this matter.

I thought this was a nice high end washer and dryer set but it does not clean even wet mud. The mud just smears onto other parts of the clothes. My dog had an accident on her blanket so I threw only her blanket in on deep water setting, this is a large capacity washer and not a large blanket, the accident was still on her blanket when the cycle was finished. I had to rewash for another long cycle. Maybe its because it doesnt have an agitator. I was worried about this when I bought it and I will never by one again.

I have always like the Whirlpool brand in general. It is a well known company and the products have always been of quality. I will say that recently I discovered that Whirlpool will only allow their own technicians to work on more current washers and driers and that is concerning since I have always used a technician I know and trust.

It was time to put the old Frigidaire Washer out to pasture. I researched for quite some time online to find just the right new one. Its all so confusing as they all claim to be the best. The Whirlpool WTW500DW Top Load is the one I chose to look at along with 2 comparable others. I have had Whirlpool appliances in the past and was always happy with them, so I will be honest, I was leaning towards Whirlpool. I purchased the WTW500DW and matching Dryer after looking at the 2 others first. Price was lower, features were more to my liking and better quality/sturdiness was very apparent to me. This was the lower priced machine out of the 3 but had everything I wanted and a little more. The HUGE wash basket is wonderful. I have literally cut our laundry down from 4-5 loads a week to 2! Our clothes have truly never been cleaner.I am amazed at the great job this machine does with a minimum amount of time and water. It is quiet, efficient and the cycles do what they are supposed to do. The absence of electronic pad buttons is greatly appreciated. Its standard dials are easy to read and set. In my opinion, Whirlpool has done it again. Its a great Washing Machine at a price that is lower than others without as many nice features, it is well built and does the job perfectly.

When doing any cooking on this range, there are ALWAYS brown or black marks on the white enamel. When I try to clean it using the methods recommended by Whirlpool, they will not come off and the top looks terrible. Using stronger things to clean it removes the finish. They state its not covered under warranty - I will not ever buy Whirlpool again... EVER! Buyer beware! Model #wfg510s0aw2.

Most awful oven I have ever owned!! I purchased a brand new Whirlpool double oven one year ago. I was replacing a Whirlpool double oven, and all my other kitchen appliances are Whirlpool. It is model #WOD51EC0HB01. WORST DECISION EVER!!!! No more Whirlpool for me!

I bought a Whirlpool refrigerator, model # wrt779reyb00 with serial # vs13537798. The icemaker quit working and then water started leaking out from the door. A&E serviceman came out to repair and said we needed a new door. It had been over 11 weeks and the door still has not arrived and we have been told it could be as late as November. When I purchased an item, I expect it to work and if not, to be repaired within a reasonable time or be replaced. I have called and been told that replacement is not an option and that I will just have to wait. This is unacceptable. I purchased this refrigerator with water in the door and an icemaker and I expect it to work.

We purchased a Whirlpool Countertop Microwave (model MT4155) at HHGregg on 6/02/2012. (This was a replacement for another oven that failed after a couple of years - NOT a Whirlpool.) On 6/04/2013, i.e., 2 days past the standard 1 yr warranty expiration, the oven went nuts. I was cooking a plateful of baked potatoes on the auto setting. When the potatoes were done, I opened the door to take them out and the oven started to run! WITH the door open! When I shut the door, it stopped. So the only way to get the oven to operate was to OPEN the door. I dont think this is a safe or effective practice. Knowing it was two days past the warranty, I called customer service anyway just to see what they would say. To my surprise, they (I talked to two different people) were VERY pleasant and accommodating, and offered to cover the cost of repairs and even set up an appointment for the authorized repair person, and then called to verify the appt. as well. Great! I was impressed!The repairman showed up as scheduled and seemed puzzled at first, but he dismantled the outside cabinet and determined the fault was in the door switch. He wasnt sure he had a replacement with him, but he did find one, put the new part in the oven, and re-assembled everything. We made sure it worked and he then left. Fast forward 5.5 months, when again I was cooking potatoes (boiled this time. Maybe the oven doesnt like potatoes!). I had the timer set for 20 minutes on 100%. I was out of the room when it quit cooking, but I think it ran for about 6 minutes and then just shut off and could not be persuaded to restart. The clock continued to count down, and all the other bells and whistles still functioned - it just wouldnt cook. Major hassle. The following day, I was looking at it, messing around to see if I could figure out what was wrong, and discovered that if I pushed on the door latch just a little, the oven would run. Well, thats a nifty workaround, as long as you arent doing any more than briefly reheating something, but not so great if you are actually trying to cook something. I continued to do this for the next few days and then suddenly one night it reverted to the first bad behavior - only running when the door was open. I was able to get that to stop, but the following day, it refused to work at all and it is now sitting here uselessly, just a little over 1.5 years old. I want to go buy another oven (and YES - a different brand!) - my SO wants to repair this one, again. After reading the experiences of others on this site, I REALLY cant see the point in repairing esp not if I have to pay this time (which I probably will), and also when it seems to be a faulty part/design causing this problem. I dont have the time or patience to deal with an unreliable appliance, esp one that I use often. I have not tried to call customer service yet, but Im not expecting great things, not this time. Planned obsolescence? Sure makes me wonder.

The Cabrio top load washing machine is a piece of junk, an expensive piece of junk. The only way someone could give this machine a good review is if they work for Whirlpool or they think beating clothes up against a rock in the filthy Ganges River makes them clean.We purchased the HE top loader because we were told that all the problems of the front loaders had been worked out in the new top loaders. What a joke. At least the front loader I had, cleaned the clothes. Since we got the glass top model, I made a movie that shows several items of clothes just sitting on top, not getting wet, not getting moved around, not getting rinsed; therefore, not getting clean.After the wash cycle spins down, the clothes are pinned up against the side and the rinse barely touches them before its final spin. We have several items that had stains left from the soap - yes, we used HE soap, Im not stupid. Never again will I waste my money on a Whirlpool product or anything from Best Buy.

We have a Whirlpool range that was produced for Kenmore (Sears brand). It’s a glass top with electronic controls. Over the 13 years we have had this range we’ve had to replace the controls 3 times at a cost of over $300 each time. Each time we were under severe lightning storms and got hit with a surge. It would burn out the Control board. We finally got a whole house surge suppressor since a large device is required for 240 volt appliances. Also the glass top has gotten scored over the years. We would not recommend this oven and will likely replace it with an industrial gas stove with manual controls when this one dies or gets too expensive to repair.

I am making my last payment on this junk ** washer and I cant wait to leave this one at the curb! Like the other reviewers...this machine leaves white deodorant on dark shirts, sheet sets either constantly off balance or parts of them still dry after wash cycle is finished! I changed detergents several times thinking that was the issue...but the bottom line is the sell of having no agitator and water saving features leave you with dirty clothes and off balance crazy shaking nonsense! DO NOT BUY THIS MACHINE!

My wife and I made the unfortunate mistake of purchasing the Whirlpool Gold Series, model #WRF989SDAM00 refrigerator two years ago...yes TWO YEARS AGO! We have experienced numerous issues with the appliance but our latest (no cold air in both the fridge and freezer) prompted a call to a service center. The serviceman that showed up knew immediately what the issue was, our compressor and evaporator had malfunctioned and according to him, We have seen the same problem in a number of these models and that Whirlpool has since redesigned the casing to prevent this issue in new models. What about those of us who purchased the previous model?! Now shame on us I guess for not purchasing the extended warranty...I suppose I just took it for granted that in todays competitive manufacturing world Whirlpool would be committed to building a quality product! Because of this I was offered two options from Whirlpool. #1 - pay for the parts yourself...over $800 or #2 - purchase their 1 year warranty program @ $350/year, this warranty will cover all parts and labor for an entire year. Based on my experiences though, I will need to purchase a 1 year warranty @ $350/year for the life of this lemon, potentially costing me $5500 over a 10 year period. I ultimately took option 3...tossed the piece of junk and bought a new fridge from their competition. Dont be fooled by the attractive design and appearance, the Whirlpool Gold Series refrigerator is a money pit waiting to happen!

We purchased a Whirlpool oven a year and a half ago. Today the interior glass exploded while cooking frozen French fries. Whirlpool customer service indicates that this is unusual. Whirlpool indicated that the only way they will repair it is if we pay $375. We declined to pay an additional cost for this product which failed to function safely. In a quick Google search, it appears that the oven glass fails more frequently than represented by Whirlpool. We are disappointed in this product and the companys customer support and lack willingness to correct a product safety issue.

I have a Whirlpool Cabrio washer (Model: wtw6400sw2 / Serial Number: cu0271913) and I am very disappointed with it. The spin cycle is the worst--sounds like a jet engine and gives me the UL error message of unbalance load. The machine was purchased in 2007 but was kept indoors. I contacted customer service and they advised me to contact the repair service in my area to get a diagnostic analysis of the issue. Hello! I already know what the problem is after reading all these reviews! I cannot tell you how pissed off I am. I will never purchase anything Whirlpool and I will contact BBB as soon as possible. Come on, fellow complainants, let us continue to fight to get a possible recall soon! We all have the same problem because this is a manufacturing defect!

We have a new home with a Whirlpool gold refrigerator that has been fixed twice in 3 years for not cooling adequately (over 45 degrees), a dishwasher that the mother board has gone out twice with 3 different service calls (repairman recommended trashing and buying a new one), microwave that is rusted out on inside door below glass, and washer with horrid smell if you dont wash with bleach weekly and dryer whose sensor doesnt sense anymore after 2 service calls!!! I cannot believe the poor customer service and lack of responsibility the company has taken on these not inexpensive products!! Like others on this post they will not acknowledge problems and tell me I should have bought extended warranty. I am so angry - there should be some sort of law that allows recourse for such bad behavior!

We bought our Whirlpool washer (WTW5700XWO) in April 2011. This machine has so many issues. Lets start with it not getting our clothes clean. Some clothes never even get wet. Then on the other hand, there are times when the clothes come out soaking wet, like it never went through the spin cycle. (We know it did because its super loud!) Recently, it started shutting off during the wash cycle. Sometimes, it doesnt release the soap or the fabric softener. I am so frustrated with this machine. There should be a recall. We paid $700 and now well need to go and shell out more of our hard earned money to buy something that actually works. I will never buy another Whirlpool appliance.

DONT BUY WHIRLPOOL! I bought a Whirlpool refrigerator 5 years ago. In June I had to have a new thermostat put in because the refrigerator would not stay cold. The food in the freezer would defrost and then freeze, defrost and then freeze. I had to throw all of the food out. Two weeks ago the refrigerator was making a groaning noise so I looked in the freezer and the temperature was up to 30 degrees. The ice cream was soft, the bread and buns that I had in the freezer were defrosting and small things like crab cakes had also started to defrost. Eventually the temperature went back down to zero.So I called out the repairman AGAIN! He told me this is normal that the freezer goes up to 30 degrees to defrost the freezer and the groaning noise I heard had to do with the Freon. It cannot be normal for food to freeze, defrost and freeze again. I called their customer service and their representative, Jasmine, basically told me all she could do for me was to schedule a service call. Really? I just had the repairman out the day before. I am concerned about food safety with a refrigerator that fails to keep food at the proper temperature.

We just purchased a new fridge - September 2021 -- Whirlpool side by side. Why is just okay? It is a loud refrigerator. A roaring sound is pretty constant. The ice tray in the door has no recessed tray ... so water and melting ice just follow down the front of the door and onto the floor. Two days after purchase we went back to Lowes to return this fridge ... but all the other refrigerators do not have a recessed ice tray. And since they are not plugged in ... who knows if they roar.

This machine always leaves me questioning if its going to finish the cycle. It goes thru all kinds of spastic sounds in order to advance to the next step. I learned I cannot presoak a load more than 10 minutes before the machine empties ON ITS OWN! I just dont trust the machine and would not buy again.

Bought a side-by-side with extended warranty model ED5VHEXVB01. I had a problem with the ice door. They came out, said they saw a bug, left no comments made, received no word from company. Finally, I called them to be informed on the bug problem. They canceled my warranty with no refund given. Now this will be the 3rd time I have to buy. The starter/overload relay fridge is only 4 years old (out of my pocket). I was told by a parts company this problem the company knows about and will not resolve. My advice is RUN, DONT WALK, away from ALL Whirlpool appliances.

We purchased a Whirlpool side by side from Lowes and an extended warranty. Immediately maybe a month the ice maker froze. Ice container in the door. Repairman said design is notorious for this problem. This was an ongoing problem. They replaced icemaker and it continued. Finally the warranty people told me it could be deemed a lemon if repaired for the same issue 4 times in a year. They deemed it a LEMON and I received a store credit for the purchase price less the warranty amount. I purchased a new LG French door. No issues and its been 5 years. If you have an extended warranty do some checking on the lemon.

I just bought a house with a Whirlpool Accubake wall oven and after I did a self-clean, the oven quit working. It goes through the motions of working but neither element heats up. After replacing the elements ($95), I am going to replace the thermal fuse to see if that cures the problem. Whirlpools automated Customer Service phone service sucks. You cant talk to anyone about troubleshooting any problems so you spend money until you eliminate all possibilities.

I have a brand new Whirlpool washer (Model WFW9640XW). It has been broken for 3 of the five weeks I have owned it. The Whirlpool cusotmer care cannot get me a working part in order to fix the machine. I am being told that I just have to wait until they find the part, with no end in sight. I am held hostage now that they have my money. I am told there is nobody I can talk to to break this impasse.

Bought this fridge at Best Buy because it was beautiful and thought it would go perfect in my new home. We allowed the fridge to regulate for 72 hours (even though it only needs 24) and it didnt cool properly or make ice. 3 calls later to the 800 number (along with three scheduled repair visits) and Im getting the run-around. 1st excuse was that I needed to order parts. 2nd excuse was that it was a bad sensor due to the manufacturer. The 3rd excuse was that the fridge door wasnt aligned properly, thus not sealing properly and not allowing the fridge to regulate, which causes it to freeze over. My ice maker also hasnt worked once in this entire ordeal. The issue still isnt resolved and I am vowing to never spend thousands of dollars on this brand again. Spare yourself the headache and go with a less glitzy, more trusted brand.

It is a top of the line washing machine. I have had it for almost four years. It is the best washing machine I have ever had. I have really enjoyed it, because; I am able to wash my comforters in this washing machine.

I have bought and used other dishwashers (different brands). They lacked quality, quiet operation and efficiently and effectively cleaning dishes, pots and silverware! My Whirlpool dishwasher is far better than all of them. It cleans and makes my dishes sparkle. I would not buy anything but Whirlpool in the future.

Terrible wash machine. Some clothes come out having never even gotten wet. The spin cycle ties your clothes in knots so bad you have to machine dry them because the wrinkles are ridiculous. I’m all for saving water but if your clothes don’t get wet, how are they going to get clean? Also can’t do just a rinse and spin cycle. I would rate zero stars if I could. Don’t waste your money on this junk! Wish I could buy an old fashioned Maytag. Those washers were the best!