Our recently purchased stove top is an average appliance. The surface is easily scratched just from paper towels when cleaning. Today for no apparent reason the igniters all started firing and continued for a good hour....I would definitely investigate other brands before purchasing again.

Cabrio Washer WTW6600SW1 - We purchased this washing machine back in January of 2007 and have had nothing but issues with it. We thought Whirlpool was an upstanding brand and weve found out otherwise. They havent stood behind their product or the issues we have had along with all the other people. There has been a Facebook page about the Famous F1 error code. We have had numerous other error codes we have had to pay to have someone come out to fix. We paid almost $700 for this machine and have had to pay out several hundred more dollars just in repairs. Not worth the money and the company doesnt deserve to be in business if they dont back their product. I get buying a warranty, but if they are same problem with so many machines, it sounds like a manufacturing defect to me.

I really like the microwave. It performs all the preset functions very well. I’m not that thrilled with the refrigerator and dishwasher though. I do live in an apartment and I’m sure they are cheaper models of these appliances.

Bought a standard 18 cubic foot top mount Whirlpool when moving into my first apt. The refrigerator cost a little over $500.00, is spacious and energy efficient. No ice and water in doors and no chip boards for any controls but still working perfectly. It is now 30 years old and never even serviced. When buying appliances get basic, do the job units and nothing with chip boards. They are still sold today and the fridge I have costs less now.

The capacity is small but it does a good job of washing and drying the dishes. I always check to make sure that all dishes are washed including silverware and they are. My dishwasher is quite old but it is still sufficient for our use.

We replaced our kitchen appliances and went with Whirlpool. The oven and Refrigerator havent had any issues yet but the dishwasher has been crap since it was installed. While it looks 10 times better than my old dirty dishwasher it replaced, its main function of washing dishes is 1/4 the of the quality after running two or three times. Not to mention the average cycle time is 4-8 hrs. Dishwashers by design, should be convenient and save time. Whirlpool managed to remove both of those traits from this Dishwasher and now their warranty service said they can send out a technician but I will have to pay for it if it’s not covered under warranty!

I bought a Maytag front load washer on October 24, 2010. I have not been able to use it because it came damaged by the manufacturers. I contacted them by phone several times and it took them three months to send someone (A and E sears repair). Two months passed and I did not get the parts necessary or a replacement washer. I kept calling and finally they sent someone again in May 2011. They said they where going to order the parts because the new company was not going to replace the machine, even though it was already damaged. They said I would get the parts between three-five business days. I only got one part. A and E sent a repair guy again on the 22nd of June. This one said they needed the entire machine in parts and that he would order the parts. I called A and E one week later and they said they were waiting for the on manufacturer to send the parts (Whirlpool). The 26th and the 27th of July, I got the parts. On the 22nd of July, another repairman came and said we needed more parts. Today, August 16, 2011, I called Whirlpool and A and E and now they said the parts wont be here till after October 26, which by then I would have to pay for the parts and labor if I wanted it fixed because by then the one-year warranty would have expired. So here I am with a $700 washer, which was never used and they refused to fix/replace. They sold me a lemon!

We purchased a Whirlpool dishwasher in August of 2014 (Model #WDT710PAYM6) and it broke for the first time in the summertime of 2015, so it was still under warranty. The manufacturer set us up with a local company to fix it. First of all, the guy comes out to look at it and has no parts with him whatsoever to fix it once he figures out the problem. So we ended up waiting for over a month before our dishwasher was fixed. That is a long time to have to hand wash dishes, especially with the amount that we go through each day. I know that ranting about having to hand wash dishes is such a first world problem thing to complain about, but my gosh...if I buy a brand new dishwasher for a good amount of money, I shouldnt have to hand wash my stupid dishes!!It has now broken AGAIN and it is no longer under warranty. We called Whirlpool to see what they could do because it should not be breaking this often. They told us we could either spend $250 for a years worth of maintenance on it, or just pay out of pocket. So you want me to pay $250 or more to fix a dishwasher that we spent over $400 on that has broken twice in a year??? Ive been looking on their website for this model to leave a review and cannot find it, so that leads me to believe that it is discontinued. So thank you, Whirlpool for the piece-of-crap dishwasher. I can see you really take care of your customers when they call about their concerns too. I will NEVER buy any Whirlpool appliance again, and I will be sure to let all of my friends know they shouldnt either. If I could rate this with negative stars I would. So now we have to go out and purchase another dishwasher. Thank God Cyber Monday is here. So I cannot say it enough, do not, do not, do not buy a Whirlpool. If you do, youll find its actually a Whirl-poo, because its a POS.

Dryer panel broke washer. The smell is so gross I will need to throw it out. I used only HE detergent.

Whirlpool has been an absolute nightmare from day 1. We bought a brand new 50-gallon water heater from Lowes. It did not work. We went back to Lowes and were told to contact whirlpool. We contacted Whirlpool and were told to conduct a number of test and all test passed, so they said we needed a plumber to come look at it. Remind you that this water heater is brand new and has not worked since day 1. They said the plumber would cost $130 and they would pay for parts. Why am I having to pay when my water heater has never worked. Paid the money. Had them come. They replaced a part, did not work, replaced another and it did not work, so the plumber requested a new water heater. Whirlpool refused. What is the point of paying and they are not going to fix it.Whirlpool insisted it was our ventilation even though all test proved that was not the problem. So out of pocket again to fix the ventilation and it did not work. After 2 months of no hot water with a two-year old at home we had someone we know come look at it and fixed the main pipe. Whirlpool took my money and didnt fix my problem. HORRIBLE SERVICE.

I have a Whirlpool dishwasher for a few years, it cleans great, works great, the dishes come out clean and shiny, so do the glassware. Even pots come out nice and clean, what more can you ask for?

Im going to add my 2 cents to the already poor reviews of this dishwasher. Ive been disgruntled about it since it was first installed. The silverware rack will not stay shut, so when you go to shut the door all the silverware falls into the bottom of the washer. And its totally rusting. All the pins in the carriage are literally rusting away. This is a faulty washer and Whirlpool needs to find a way to repay their customers. Ill never buy a Whirlpool product again.

We purchased a Whirlpool Range from Brands Mart USA and did not try to use it for quite some time because our house was not ready to move in. When we tried to turn on the oven it would not come on. We called a repair service and was told the Motherboard was not working. We realize the warranty was out on the stove but it never worked and the stove is Brand New. We called Whirlpool and they was going to repair and changed their mind on December 18, 2014 at 8:54 am. Before that call we had spent quite a lot of hours on the phone with Whirlpool and Brands Mart USA.. We purchased three appliances from Brands Mart USA Range, Dishwasher and Microwave at the same time they were all Whirlpool products. What happened to Good Customer Service and Return Customers for Job Security? Well neither Company care for their customers. We did not break a motherboard for a stove oven because the range was never turned on because it was broken when purchased.. We are unable to get any help from either company. I talked today to ** & Supervisor ** from-Whirlpool and ** - Brands Mart USA, again no help. Why transfer you from one company to another for 1 hour and 45 minutes? WISH I COULD GET SOME HELP. And we wonder why companies go out of business - word of mouth complaints and especially with Senior Citizens like us.

Washer Whirlpool Cabrio - Needless to say now, spin rinse not working, dark spots in clothes, sound like a jet leaving the room and earthquake at maximum potential when working, all previous reviews more than summarize my problem with the washer. How can we do to take a class action against Whirlpool for the defective Cabrio wash and dryer they are selling. If anybody knows, please guide me the right way to start it.

It knotted my clothes up and twisted them to the point that clothes are so badly out of shape, hems are pulled out and some clothing torn. We no longer use the washer. Also, a very bad film all over our clothing. I have just tonight contacted the Whirlpool company as I have made numerous complaints to the business where I bought it to no avail. The day after buying and using once, the store sent a repairman out and he said use it on delicate. I have done that with the same results. I bought my washer in December of 2011. I am hoping Whirlpool contacts me. If not, we can contact the state attorney generals office, Consumer Affairs and our main TV station to make complaints. I do not have photos as I did not know I would need them. I am giving Whirlpool a chance to respond in hopes that a remedy is available. Maybe as simple as replacing the agitation device.

I had whirlpool microwave model # WMH32517AS-2 that came with my new home in March of 2013. In September of 2013, we noticed there were times that the microwave failed to warm the food or liquids (coffee) sometimes at all. Then we figured out that we could hear the noise it makes when it actually warms the food. So after a repair man came out and saw the issue of not warming up, he replaced many parts but within a day we experienced the same issue. Whirlpool had a different repair man come out and replace additional parts hoping it would fix the issue but unfortunately, it did not. Whirlpool said they would send another microwave to us in January of 2014 but now its April 2014 and nothing sent and I have a broken microwave in my house. Due to the length of time it has been, I had to submit this. We have also called customer service on 5 occasions (who have these call documented) and the person that was supposedly helping us and assigned to our case 7 times with no response. We have attempted to talk to a supervisor but were told that I could not, which is unusual. Its just frustrating that this is happening.

The worst washing machine ever. First off you cannot turn the water on to let it fill and add clothes as its filling. Secondly the Normal setting will not allow you to spin on low, your choice is high or no spin. High tangles your pants, slacks, shirts, etc. No spin leaves them soaking wet. Also its a water safer but never, never, never covers the clothes in water, and sometimes they dont come out smelling so clean. I dont save water if I have to rewash two or three times. Absolutely hate this washing machine. When I get enough money I am going back to the old agitator model and not any Whirlpool either. Oh and the other thing, you cant just throw you clothes in the washer, you must arrange then to the outside of the center itty bitty agitator. Hate it.

We purchased a Whirlpool Refrigerator Model Number WRS555SIHZ06 Serial Number HRA2506806 on July 15th 2021 from Lowes. First one from Lowes came off the truck damaged so working out of a cooler in the kitchen for 2 more weeks. Now 4 months later the compressor is out and all the food spoiled like $400 bucks gone and food is expensive these days. I called and Whirlpool said no food allowance and no replacement. Fridge can be brought over - so repairman will come out in 6 days and then say he has to order parts then I wait two more weeks then the repair. So 3 weeks without a fridge with the holidays coming up and people to feed and food to cook. This is going to be interesting. I hate Whirlpool Refrigerator - never again will I purchase one of this appliances. The GE I had for 12 years and no problem at all for 12 years. What is going on with these companies????

We owned our Whirlpool Gold refrigerator GS6SHEXNL00 for 23 months when our electronic control board went out resulting in the light and interior temp display to go out. I called Whirlpool and they told me the control board was not under warranty. I subsequently replaced the board at cost of $156. This morning, 7 years from when I bought the fridge, the control board went bad again. Amazon now has a replacement board W10135090 for $67. There are thousands of complaints regarding the Whirlpool electronic control board, which Whirlpool just ignores. This should be a recall item. I will not buy another Whirlpool product.

I purchased a Household refrigerator Model WRF535SMBM00 on November 2013 at Home Depot which was not used but until June 2014. Awaiting finishing details on new house closing. The first year in use, I started having problems with freezer frosting, light not working, seemed like the ice produced in it, burned the light bulb. Prior to that sometimes it worked, sometimes it didnt. I started to think that it had burned, changed the light bulb. It didnt worked. After 2 months, all of a sudden the light worked, but the ice maker stopped working. What would be the suggestion to fix it, may I asked. This is very disappointing. You have a new house, and new appliances and they just dont work. And we are expected to pay for the repair! I dont think so.

I had problems with the door closure on day 3 of my French Door Refrigerator Model # WRF560SEY. The flap on the left door that seals them fails to fold back if I open the right door first. Which didnt seem like a big deal until I tried to close them and have to remember to close the left door first or itll bang against the right door and Im afraid itll break that piece off then the refrigerator is worthless. The manufacturer drop shipped a new piece, after several attempts of adjusting the closure, and it still does not work. I have written Whirlpool and am told they have a new door on order but it will take 6-8 weeks, that was in March. Now when I contact Whirlpool no one ever returns my calls or emails. I have had the refrigerator only for 15 months and I have fought with either the store or Whirlpool since the third day of owning it. No one cares as long as the appliance is paid for. I will never buy another Whirlpool appliance.

We are on our 3rd washer and second dryer in 10 years. Our latest replacement (Whirlpool Duet Washer and Dryer) was purchased 3 months ago and is already broken and now we have been without a washer for a whole month. Not only do they have issues with the control panel and latch, but they smell. The dryer also had a control panel issue. Trying to get our units fixed presented even more problems and wrong parts would come in, with weeks going by without parts/service. Apologies and sympathies expressed on the phone are not enough. When you buy a matching set and only one breaks, you tend to replace the matching unit, which we regret and we went back and forth with our washer and dryer. I would never recommend a Whirlpool product after this. We finally got a replacement today and due to more poor communication on their end, they could not hook up. My new washer sits in the laundry room, and I hate it before I even get it hooked up.

We have had a Whirlpool hot water heater for 4 years now. Every three months something has to be replaced on it. Customer service does nothing to help and when we called Monday about a replacement part they told us they could no longer sell parts for that specific heater due to it being in a double wide. I contacted several more people and found out that heater was fine; all we needed was the part. The customer service woman was very rude and not willing to help at all. I told them we don’t have the money to keep replacing their piece of **. I ended up having to order yet again another part that was just replaced 2 months ago from Lowes. So after being with no hot water since Monday, now on Friday it is fixed, I wonder for how long. We do not recommend Whirlpool for nothing and will never buy a piece of ** from them anymore. We have a Whirlpool refrigerator that is causing us problems. I hope to soon get different brands in here to replace what Whirlpool can’t seem to make accurate.

I bought a Whirlpool range. After 15 months, I hadnt even paid it off yet the oven stopped working properly and then again after two years. These ranges are junk. Dont buy Whirlpool! They dont stand by the product either.

My washing machine quit working with one month left on the warranty. In trying to schedule repair I was never able to talk to a live person. Via chat and online scheduling they could not or would not come out for 10 days. Also they would not approve use of a local repairman who was willing to work on it in 2 days. Waiting 10 days for service on a washing machine is crazy.

Purchased this oven on 9/12 from Sears, did not purchase an extended warranty and didnt think it was necessary. Im a 64 year old widow and only use the oven on holidays, to date Ive used the over 5 times. With Easter coming, I decided to clean the oven. Followed the instructions, the door locked and the oven died. Im totally disappointed, now it would cost over 100.00 to repair, money I cannot afford. Called Sears and all I was told over and over again that they can send a repaid person and I would have to pay. I was also told that I should have purchased a Kenmore and I wouldnt have had a problem and finally I was told that they couldnt fix it and referred me to whirlpool customer service, who also told me it would cost over 100.00. A 19 month oven should not have died. It should have cleaned the oven and continue to work for many more years. Again, Im upset, angry and disappointed with sears & whirlpool. And dont know what to do. Does anyone else have this problem with the oven, is there a recall?

I bought a Cabrio top loader in 2007. Have now replaced a pump for the 2nd time. Replaced a circuit board once. Thank goodness the machine was purchased at a local appliance store who stand behind what they sell and are very prompt in their response time.

Whirlpool customer service is non-existent. I have a Whirlpool microwave that burned up after two months of use, and they sent over a technician twice, in the past three weeks and it is still not working. Now, I am being told that it will take another two weeks before the correct part is found, and the technician is sent here again to fix the problem.I have no microwave now, for what is going to be about 5 weeks, and that is only if they get it right this time. Whirlpool wouldnt approve for me to have it traded a trade for a new one at HH Gregg where I purchased it in Aug of 2011. HH Gregg only has a 30-day return policy, and it went bad after 60 days.

Whirlpool Cabrio Washer and Dryer - The washer does not stay balanced even with a very small load (even though advertised can wash King size comforter). Even with a light load, we have to put the dryer on Heavy Duty or Bulky...and usually have to dry a second time. When attempted to contact Whirlpool, no help available. WORST PRODUCT I HAVE EVER PURCHASED... Would not even want to GIVE this set to a friend or family member. DO NOT PURCHASE THIS PRODUCT.

I purchased the washer 1.5 years ago. At about 9 months, the latch was in need of replacing. The washer was locked and would not unlock. That was fixed. Fast forward to 1.5 years old and the control board needs replacing. The washer stopped in the midst of a cycle, filled with water. The repairs are over $400 -- nearly the price of a new washer. Ive never had a washer to go out on me. I willingly gave away my previous washer for the purchase of a newer model and did not expect this fiasco. I will recommend against purchasing a Whirlpool washer.

Mind you, Whirlpool products that we have purchased in the past have been satisfactory, but gas hot water heaters, no! About four years ago we purchased a Whirlpool hot water heater that went out in a little over a year. After spending many calls and time, we found out that the HWH was on soft recall. Whirlpool credited our account, but this was to purchase another Whirlpool, which we did. We paid for installation. About 2 years later, it has gone out. Same problem. Lowes says not their problem. Whirlpool says it will pay for the part only. Plumber will cost 150-200 dollars. All the plumbers I have talked to will not repair them, then they are held responsible when it goes out! As a disabled Vet I cannot afford to throw 400-600 dollars away. And, Whirlpool tells me that if they give me an RA number to replace the HWH, it will have to be a Whirlpool from Lowes. Great! Whirlpool quarterly report looks very good. Mine doesnt look as good. What can be done about a poor working product? Or is this too big to fail? Let me know.

Whirlpool model WRF560SMYB04 - We purchased this model Whirlpool in Dec 2015 after having a refrigerator for 18 years with no problems. We started having cooling issues in late 2017 and finally an intolerable fan noise in April 2018. Researched it and purchased a fan. Opened up the freezer panel and found that the unit was completely frosted up to the point where ice had formed around the freezer fan and was hitting the blades. Contacted a repairman who came out and called in the issue to the Whirlpool tech line. He was told that he should check continuity on a couple of wires. If these checked out, the problem was the user interface board at the top of the refrigerator. We purchased a new board for about $100 and installed same. No change. I was now $250 into repairs and no further. We became aware of Whirlpool Service Pointer W10875533A which described conditions that we were experiencing. The issue was a coil thermistor that would corrode (apparently within 2 years) and would not provide accurate signals. Whirlpool also issued an instruction sheet W10902213 Rev A describing how to relocate the thermistor and protect it with foil and tape. My repairman came out, confirmed the thermistor ($54) was bad, replaced same following the Instruction Sheet. We were now out over $300 on a $1000 refrigerator purchased 2 years earlier.Whirlpool issued the Service Pointer (not to consumers, but to repair shops) in Sept 2016 (within our warranty period). We received no notifications from Whirlpool of the defective design. Nor did we receive a recall notice. Moreover, Whirlpool tech group must have known about this issue, but instructed my repairman to replace the interface board. Whirlpool knows they have a defective product out there but are doing nothing to inform the consumer or stepping up to correct the problem. We have contacted Whirlpool to recover our expenses...will let you all know how that goes. Anybody interested in pursuing a class action?

I originally purchased a Whirlpool hot water heater in 2005. After numerous problems Whirlpool agreed to replace January 2010. With the new hot water heater, everything was fine for the first two years. Now about every 6 months, we are having the thermocouple and the igniter. Each time you order the part, the part is free but you have to pay $30.00 for shipping. I am tired of dealing with this. We have decided even though we still have a warranty left on the hot water tank we are going to purchase a different one and never ever buy another Whirlpool product. They do not stand behind their products.

Purchased washer 8/2015. Washer quit working 12/2015. Would not drain or do anything. Repairman dispatched and came 3 business days later. (They dont work weekends.) Repairman looked at old receptacle cover and immediately stated, Problem with polarity of plug. No prior problems with plug running appliances. Plugged into it for over 8 years. When I advised him of that then he started troubleshooting circuit board. He cleaned out the machine and got it to work. (Still under warranty) 4 days from repair, and machine quits. Same problem. Wont drain and wont do anything. Call for service again on Weds. morning and given following Tues for service call. Online consumer reports complaints #ered at over 1,7000. Same machine, same problems. Call Whirlpool directly, given runaround. Talk to Whirlpool mgr. (Robert) complaint # **. He states, Have to wait for service. But calls Brandt Melb., FL to try to get sooner service. Brandt calls me stating they have ordered a lid lock and CCU board for machine and will be out Monday. How would they know to order these parts if it is not a constant issue? Im thinking class action suit for shoddy product... LOWES Indian Harbour Beach, FL. Transaction #**.

Horrible. We purchased the set In October 2010. It worked great for a little over a year. (Go figure, just out of the manufacturers warranty.) The washer stopped spinning out water. Every other cycle completes successfully. The diagnostic cycle is also successful but once there is clothes in the machine, it wont spin. I called customer service and was told that a one year warranty was $230 and service is $130 plus parts. After reading another horror story, it seems that this venture is going to cost us around $450 for a new circuit board. Where is that class action suit at again?

I purchased a new Whirlpool washer, from day one it did not work, for the past month I have been trying to fix the problem with service people. The service people were at my house 5 times without any positive results. I was told by Whirlpool representative that they will not replace the washer or give me my money back, they have 12 months to fix the problem. I have never seen such a bad customer service and arrogance towards a customer. I will never buy anything manufactured by this company.

Purchased the American Made Whirlpool in Oct. 2020. There is plenty of room and there are only 2 adults in the home. It is a basic no frills refrigerator. We do not even need the ice maker that it has. Would purchase this again. The only negative is it makes weird gurgling sounds on occasion.

After 2.5 years seal around door melted on microwave. Whirlpool Corp sent a repairman to do a safety check. Said unit was ok to use. Plastic seal on for area totally melted about 2 inches wide. Co. Had a recall about a similar problem but our serial number was not included???? Did not want to give them any stars.

This seems to be a very common complaint with Whirlpool French door especially after reading other reviews. Bought a WRF560SMY in 2/2014, from Lowes who installed it and promised good service for that first year. Whatever went wrong, they would take care of it, replace if needed, pay for lost food, etc. So far, so good. Now in 7/2015, warranty is up of course!!! And we are selling our home, so thought I would get an extended warranty as another selling point that would transfer to new owners. Well, of course, right after I purchased the warranty, the day after actually, the freezer started buzzing. Took a look and the whole back wall of freezer was covered in frosty ice. So defrosted it, seemed to run okay... For a few hours, same problem. It sounds like the compressor fan is scraping on ice, and it runs continuously. Defrosted again, same problem. So now it is time to break down and get on the phone, which I hated to do since I went through this with Samsung in late 2013, took me 3 months to resolve. Anyway, called Whirlpool Michigan office, which I recommend. They claimed they would cover repairs, and to call their warranty repair dept. to schedule service. THEY told me I was out of luck, as my just purchased warranty would not be good for 60 days. Back to Michigan, they told me it WOULD be covered, and to try again. No go, and this time someone with a middle eastern accent told me not only would it not be covered, but even after the 60 days, it still would not be covered as it was a, GET THIS!!! pre-existing condition! Excuse me, this is not a brain tumor, and Obama did away with that anyway. So tried to call Lowes, who sympathized, but could not help since the warranty I purchased was from Whirlpool, but they would repair if I paid. And be aware that most chain stores require you purchase an extended warranty within 30 days of installation, so out of luck there, but they were nice about it, told me go back to Whirlpool. So another call to Michigan, and FINALLY got a gal at their call center in Tennessee, who resolved my problem in about three minutes. All in all, 12 phone calls. This is a manufacturer issue. she said, not a repair problem. which is what the others were apparently not educated about. It appears, although she did not say so in so many words, that this is a very, very common problem, and Whirlpool will indeed cover condenser or defrost heater assemblies for 3-5 years depending on the model. So she is supposedly calling a local repair and someone will be out in a day or two, but will call us first. No call yet, so still nail biting. I would recommend to all of you with this or other issues to read the manufacturer warranty very, very carefully. There are some things in there that go beyond the standard year, and I KNEW I had read that this problem was covered beyond the one year, and indeed, it is. And also to call, call. Call their Customer Experience Center in Michigan (1-800-253-1301) and if your freezer is icing up, you will most likely get them to fix, depending on the age of your unit. If you dont get satisfaction with the first person, keep calling back again and again, and get the NAME of the person you have spoken with and tell them to document your call. This saved me, as every call I made came up on their screen so they knew I was getting frustrated. But, she assured me, this particular problem is ABSOLUTELY COVERED BY WHIRLPOOL, so obviously it is a defect they know about. Why they dont fix it at factory, dont know but will continue to look for that answer. They got especially cooperative when I told them I was purchasing a home that would need all new appliances in the near future, which is true. Use the Michigan number and keep calling and calling until you get satisfaction. This is a covered repair beyond the one year. By the way, I do not have my ice cube maker hooked up and never did, but still had this issue. With this being said, I am very unhappy that yet another refrigerator failed on me. The Samsung after only 3 months, and the Whirlpool after only 17 months. But I will follow up on this report when and if these repairs are made in a day or two ;-] we shall see, and let you all know. The repair service is Whirlpool certified, so will grill the guy they send and see how many of these he has to fix, and whether it really is fixed So stay tuned. Just dont take your time and get frustrated talking with people who turn you down right off. Be persistent, and plan on about a dozen calls and two hours of your time. Remember to take notes of times, names, what was said, etc. This is the only thing that saved me with Samsung by the way. After 3 months they told me they HAD NO REPAIR PEOPLE in my area, and sent me a check for the purchase price to buy whatever replacement I wanted, but they also made me jump through many hoops, send pictures, docs, all kinds of stuff. Think I can almost speak a mid-eastern language now as well. Not so with Whirlpool though. It seems most if not all of their call centers are in the USA. Good luck to all of you. On my way to defrost again so we can get some sleep tonight without the chainsaw noise, and will update as soon as something occurs here. Hope I helped a little. As a PS, the last gal I spoke with was so very nice and knowledgeable. I told her she should not be taking calls, but promoted to training the call takers, and did take the time to call her supervisors and leave a message at how very good she was, which we should all do if we ever get a nice, educated person on the other end.Updated on 07/29/2015: I promised an update, so here it is. After thoroughly explaining my issue, they promised and delivered a repair person who arrived within the time they gave. He was very nice, but even tho they knew what my problem was, the guy did not have the parts onboard. He said it may take a week or two. So I am defrosting my freezer about every 48 hours to keep it from totally destroying itself. To the guy who exchanged his Whirlpool for a Samsung, I wish you a whole lot of luck if something goes wrong, and it will for sure. You wont get anyone who speaks English, but if you have a Lowes warranty, you may fare better. I can give you details on what will go wrong and how they deal with it if you want. I would advise you to have the Lowes warranty, and not a Samsung warranty, and make sure you get one within 30 days, or you are out of luck with Lowes. Good luck to you. Will update more on my Whirlpool, will say the repairman was very, very nice and gave me his card to call if I had more problems I could not solve myself until the part comes in. By the way, I do not use the icemaker and never did connect it, nor with the Samsung. I pity anyone who has to deal with Samsung directly and strongly advise you to get the warranty thru the store.

Whirlpool gold bottom freezer is 2 years old. This model has a design flaw. And due to this the drain is frozen in the bottom of the freezer. Water is leaking onto the floor. I called for service and whirlpool is charging me. To fix a problem that is their fault. This is unfair.

Have a Whirlpool side-by-side with water and ice dispenser on the door. It has lasted over 20 years. It has a large ice maker which makes more than enough ice and it has never broken. Since it is older it does not have gallon depth shelves on the door, but I have never missed not having them there is plenty of internal shelf space.

I purchased a gas range with JDR8895 last 09/06/2007 at Home Depot in Metro Denver for approximately $1700.00. I will make my final payment on my Home Depot account next month. I was preparing dinner last September 10, 2011. I had the pans on the cooktop, one on the right rear and one on the left front burners. This was the set up because the right front burner has stopped working some time ago. Both burners were on a low setting as I was simmering pasta sauce and just warming water as I was later going to boil it for the noodles. I was in my living room when I started to smell something odd. When I approached my kitchen, there was a fire coming from the rear of the cooktop and beneath the three burner knobs. It smelled like an electrical fire. I immediately turned off the burners with my hand wrapped in a towel and started putting out the fire by hitting it with the towel and blowing. The towel caught on fire. I grabbed my fire extinguisher and was ready to spray when finally, it looked like it burned out. The smell in my home is terrible, when I tried to test the lower burner it looked like it was catching on fire underneath the knob as well, so i immediately turned it off and batted it with a towel. Im not sure what happened here. I will make my final payment on this range next month and had the previous range in here since 1977 and that still worked fine. I spent a small fortune on this Jenn-Air, only to have it catch on fire that could have potentially burned my house down.On various web sites including consumer affairs, JDR8895 has many reports of fires. If this is a known problem, why has it not been addressed as a recall? My 9-year old was making soup the day before while I was in the living room. This could of easily happened to her! It is a very dangerous situation to put your consumers in!Whirlpool Corporation contacted the appliance repair company, Columbine Appliances, to inform them that they would only be covering the cost of their visit and not the cost of the parts to be replaced in the range (the ones that caught on fire). Through Columbine Appliance, Whirlpool wanted to inform me that this is not a safety hazard and that it was my fault as I got water in the control knobs. This is not true. If I did, I was not aware and was unable to find any literature about that being a safety hazard or that it could cause a fire. I have found and have forwarded to the CPSC many instances of this exact problem, often when the range was not even in use and are happening to other consumers. I am working on combining the data, contacting the other consumers and have since refused service on the range by Columbine Appliances. Whirlpool only tried to contact me after I left them a message regarding the status of the range and that I had no interest in paying for what I viewed as a defect in their range and a safety hazard. I found a news story of this range going up in flames. Its unbelievable that this company continues to stand behind this product and blame these fires on the consumers actions. I am disabled and have an oxygen machine in my home. I have no desire to have this unit catch on fire again and potentially die, especially since water does, on occasion, end up on cooktops. Thank you for your time and attention to this matter.

Problem resolved - This is an update to my previous complaint... The repair man arrived this morning and after resetting the thermostat, the water heater started up again. He explained to me that these new water heaters are super sensitive because of the new designs and systems that are required by the State of California. He said that all brands have to have the same system. He said that the new water heaters dont breathe as well as the old ones. In our case, he suspected that after being installed, there were probably some air bubbles in the pipes which tricked the computer into telling it that there was not enough ventilation, when in fact our ventilation was fine, but that triggered a total shut down! In my previous written complaint, I was really upset because I have not had a shower in 3 days and thought this problem water heater would not be fixed until next week. I was furious! My understanding is that basically the way the new water heaters are designed is not very well and there is nothing we can do because about it they are all the same, unless we want to go to a tankless water heater system which plumbing included would cost $4000.00... so we are stuck and hope this will not happen again!

I purchased the Cabrio washer during the black Friday sale. The washer was a pretty slate gray. I loved the color and the fact it was a Whirlpool, which I thought meant quality. It was expensive but we were updating our appliances as our 10 year plus washer needed replacing. Big mistake. This washer is terrible. It keeps me stressed. There is not enough water to clean the clothes, my husbands white underwear is always dingy and dirty looking. The sheets are dirty and smells. I try putting bleach on whites before washing and the whites still come out with underarm stains. I tried all the recommendations to no avail. This machine is awful. This was a big financial mistake. As soon as I am able this machine is gone. Will go back to the agitator in the middle, and NOT a Whirlpool. I DO NOT recommend this machine unless you want something pretty because this is NOT a washing machine.

We bought our stainless and black Whirlpool stove last month. We love that its black topped, and doesnt show dirt. We love how the oven door seals, and the fast heat. What we do NOT love, is how easily the knobs turn. You barely brush against them, and gas leaking into the kitchen. I called for service. Our guy said yes, they turn easier than most of the stoves he has worked on. He called tech support from my kitchen, and I overheard the guy at the other end. His response was dismissive. I have had gas ovens for 20 years. They have without exception, had a spring type feeling to the knob. This stove has none. I am writing this so that if others are experiencing the same thing, they will see it is not their imagination. Something is wrong with the design of the knobs or some part is missing.

I have a home that was new 5 years ago. My microwave/oven Whirlpool Gold was built in March 2005. The light bulb went out in the microwave 3 days ago. The users guide that comes with the unit says for this call assistance. I called the local appliance co. Cost to replace the bulb is $10 parts, $65 service call $25 labor thats $100 plus tax for a $.10 bulb! I called Whirlpool. What a joke, the biggest bunch of puppets paid by a Michigan based company who never heard of what happened in Detroit! They were no help and understood my frustration but flat did not give a **! For a $.10 part Whirlpool is willing to get bad press worth whatever I can amass!

I thought the new AquaLift cleaning would be the greatest. Boy, was I disappointed -- no thoroughly disgusted and very angry -- when I tried to use the self cleaning oven. I had cooked a prime rib roast and a lot of grease had spattered inside the oven. I wiped away the excess and did a cleaning cycle -- what a joke! There was still grease running down the door and walls. Nothing was changed after two cleaning cycles. Now I have to crawl inside the oven and scrub it manually. I was always pleased with the old self cleaning ovens which only left some ash and a little bit to clean up. The AquaLift technology doesnt work at all, didnt Whirlpool test it prior to selling it to the public? They will surely lose my business and I hope a lot of other peoples business as well. This technology was a huge mistake!!

My brand new oven kept turning off automatically. When reported, they kept sending a technician who kept lying to both parties regarding what the issue was. Whirlpool customer service people have been extremely rude and declined to fix the issue although my oven was under warranty without giving me proper reasoning for their actions. I am truly dumbfounded with this experience!

We purchased a new refrigerator and dishwasher about three and a half years ago. There are only two of us living in the house and we both work so it is not like we use our dishwasher every day. Dishwasher is Whirlpool Whisper Quiet III Gold model. About three months ago, the panel lights quit working but the dishwasher would still run. Now the blasted thing will not even turn on. Our ice maker freezes up and we are always having to ice pick out the ice and clean out the ice maker. Basically, we never use it because we are tired of the process of cleaning it just to have ice. Now after reading reviews, I do not want to fork out the money to have a repair person come in and fix the dishwasher which most likely will break down somewhere else. Plus the dishwasher tray has a lot of broken tips and are rusty and I have actually had to file a few to keep from getting stabbed by the sharp point. The previous dishwasher worked great and had been in the house for over 15 years. I wish I could remember what brand it was. I only replaced it because I wanted one to match the refrigerator. I am appalled at the quality of the Whirlpool products. I have to get another dishwasher and I have other things that I need to spend my money on rather than a dishwasher. I wont buy another Whirlpool product as of September 13, 2013.

Whirpool Product VMW TL WASHER with impeller absolutely is crap. I have it almost a year and it smells, and it noisy like a dog was in the machine and someone started it. Its off balance constantly. I hate it and will place on every blog the worst review I can write. Its a nightmare. It has a fake bleach dispenser a door but no holder underneath. Even the repairman thought the bleach went in the dispenser. My clothes were ruined along with sheets, etc on numerous washes. The bleach partially dispensed on dark clothes at least 8 washes.The washer was purchased at BrandsMart 11 months ago and so theres no returns.

Whirlpool wdf530plym4 - Bought this dishwasher 5/13. Sat for 3 months in the box while my kitchen was being built. 7/14 pump motor went out, called Whirlpool, they set me up with an appliance repair company, and I ended up paying $90. The technician was being nice, charging me less than he needed to since he said it was an easy fix. 1/26/2015 pump motor went out again. Called Whirlpool again. Lady on phone was very snooty with me, telling me it was out of warranty. Told them I was very dissatisfied, my dishwasher has broken 2x in 18 months and all she said was, I should have bought the extended warranty. Dishwasher is not even 2 years old and already needs to be fixed 2x. The most expensive part on the machine I may add. Going my average, I can keep dumping $130 every 9 months to have a working dishwasher by Whirlpool. I would understand if the thing broke after 2 or 3 years. I only run the thing 2 or 3x a week at the most.

I originally brought this to the attention of Whirlpool on February 27, 2014, and they chose to ignore the matter I raised. I am appalled at their customer service, but then again, customer service has been dead in America for decades now. I purchased a KitchenaAid (Architect Series II, Model KERS807SSS02, Ser. XW4704146) oven in 2009, which included a 5-year extended warranty. The first time I had to use my extended warranty was the first time a pot overboiled and thus overflowed covering the top of my range. Since then, Ive had to have my oven serviced two other times, but resulting from a pot which overflowed on the range.The controls are located in the front, directly below the stove top. There is most definitively a flaw in the design of the model I purchased. It seems quite obvious to me that the design should have included protection from moisture reaching the controls. It is very common for pots to overboil, from time to time, and thus overflow, but this should not cause the controls to malfunction due to seepage. Had I purchased the model that had controls behind the range and controls above the cooking surface, moisture would never reach the controls when a pot overflows. It should not cost hundreds of dollars each time a pot overflows on a range. Had I known that the oven model I purchased had a design flaw that allows moisture to reach the computer controls of the oven, I would have purchased the oven with the controls above the cooking surface.I invested over $2K on this oven because having owned KitchenAid appliances in the past, the KitchenAid brand had historically proven reliable. KitchenAid (or now Whirlpool) can no longer take pride in the quality of their products, most likely relative to the loss of manufacturing jobs in the U.S. Whirlpool ignored me the first time I contacted them on this matter and most recently today when I was told that it was a use matter. Apparently they believe that an overflowed pot is not a common occurrence on a range. I wrote directly to Jeff Fettig, CEO of Whirlpool and he has chosen to ignore me.

My Whirlpool microwave broke. Im not sure how or why so today I purchased another 2 actually. Both were too big. The model I purchased is discontinued. I had to remove part of my Marble Backsplash - the turntable is tiny however mic is huge. Work on making microwave for smaller areas. Stick to get or Samsung for a nice size microwave not a Mongo mega oven above your oven.

In the last year, I have had to put in two sets of parts to my Whirlpool water heater (thermocouple) within three months in between each malfunction. Now the hot water is out again, and I need to have a plumber come and reapply new parts to the hot water heater. Whirlpool is refusing to send new parts to the less than a year old hot water heater until they speak with my plumber. It was purchased in December 2011. I am a disabled senior citizen, and we have not had hot water in over a week. Meanwhile, the weather is in the teens and has been snowing. I live alone and have not been able to wash dishes, take showers or mop my floor. Being a diabetic, cleanliness is very important to maintain good health. Living on Social Security, I cannot afford to replace my water heater parts every few months and my health cannot afford to not have hot water. Model number for this Whirlpool water heater is N30T61-303; the product number is 0733315.

I called the dealers repair department, which said they had not seen this before and it looks defective. I have used the oven less than a dozen times. It is virtually new. They submitted pictures to Whirlpool. The oven surround is not replaceable, so the request is to get a new oven. Whirlpool responded with, This is normal... when the cracks break through, then there is a problem. What?! I have been cooking for over 50 years and have never had this experience before. This product is under warranty. By the time it cracks through, it will be too late to do anything about it. Since when is crazing on the oven bottom natural, especially after only a very few times used? This is defective and Whirlpool is shirking their warranty. I am very dissatisfied.

I purchased a 50-gallon Whirlpool natural gas water heater (12 year warranty) from Lowes approx 2.5 years ago. Just before Thanksgiving, the pilot light started going out once a day, then twice a day. Now, I can light the pilot light in Pilot mode but as soon as I release the red button, the flame goes out. I called Whirlpool and received phone troubleshooting support resulting in a recommendation to pick up a new thermocoupler from Lowes which I did. While searching for someone to install (unfortunately Im not that handy), I ran into the thousands of complaints filed about the very same problem Im having over a number of years and right up to todays date. I called Whirlpool back and got the same song and dance. Theyd be happy to help me troubleshoot if I can get the required meters etc. to test devices, do draft tests, etc. They claimed the problems were fixed with the newer model that I have but certainly cant explain why I have exactly the same issue. What they are not willing to do is stand behind their product and get me hot water. Tried calling Lowes and got the response that I have to deal with Whirlpool. It appears that this newer BFG model is just as flawed as the older model and the warranty is pretty much worthless other than getting a few parts. I used to think that Whirlpool products were reasonably good, however, I will never purchase another.

I bought my Whirlpool Cabrio Top Loading HE washing machine and dryer duo in February 2009. I carried an additional extra extended warranty for an extra 3 years. Now, at the dispenser where you add the bleach, it has rusted. The rust has gotten so bad the lid has detached from the body of the machine. I cant understand how a machine less than 4 years old could rust so badly. I called Whirlpool to complain and they suggested I get it repaired and my cost. A car that sits outside in rain, sun, snow and hail does not rust in 3 years. I bought the machines from Home Depot. The way Whirlpool has handled this, I will never buy another Whirlpool.

We recently purchased a Whirlpool fridge, model WRT138FFDW and are very disappointed with a couple things. First of all, the refrigerator arrived with a broken shelf. Although it was no problem getting a replacement, we found out quickly that it is very hard to balance things on a wire shelf. Water bottles and the like fall over. It is completely our fault for not noticing when we purchased, but just giving you a heads up that it will be a pain for you. Secondly, the sound of the fridge is very loud. It truly is driving my wife crazy. When we called Whirlpool, we were told that if they come out to take a look and the part is not under warranty, we would be charged $129. It is a brand new refrigerator, how can some parts not be covered??!! On a positive note, it does keep things cold and the color white is nice. I will not be purchasing any more Whirlpool items for my home. Bad fridge and customer care!!

I purchased a Whirlpool gas top range from Lowes in Somerset Ky September 2013. Model number WFG524SLAB1. The surface is showing bubbles. I contacted Whirlpool and they gave some kind of story. In other words I am stuck with it. Still under warranty but they wont send someone out to look at it. Lowes told us that it could be a paint defect when it was made. If the top starts peeling, it will be a real mess. I have never used anything abrasive on the stove top. As of right now I am not happy with Whirlpool at all and if they dont do something about this, I will never buy another one of their appliances.

In June 2010 my wife and I bought a new Whirlpool water heater (model ee2h50rd045v). As I have fairly extensive experience in both the electrical and plumbing areas (was head lab technician for an aquatics lab for 7 years and worked with maintenance on a farm for 10 years), I installed the unit myself. Two months later the motherboard fried. Whirlpool sent me a replacement and all was fine. Six months after this the motherboard fried and set the unit on fire. Luckily I was home and caught it before it got out of hand and the circuit breaker had tripped when this happened (the circuit breaker saved the house).After I had ripped the smoldering unit out of the garage I immediately called Whirlpools Customer Hotline and told them what happened. They said they would send me replacement parts. I reminded them that the motherboard had fried once before and that this time the unit had almost cost me the house. I also informed them that I have now worked for Lowes for 4 years and I am responsible for selling their product (in addition to other brands). The lady stated all they could do was send me new parts and the problem probably was with my circuit breaker. I informed her the circuit breaker was tripped so the problem was not there. She reiterated that all they could do was send new parts.The next day I started to remove the control panel and motherboard to find that the plastic had fused itself to the frame and insulation. I called the customer hotline and spoke to someone new and informed them about the new problem with the melted plastic. I was told that the melted plastic could be scrapped off safely and that since the problem was not the circuit breaker, the problem must have been how the wires had been spliced from my conduit into the water heater. The gentleman then proceeded to tell me how to do it in violation of Maryland code and told me he would have replacement parts sent to me. I checked with a certified electrician to make sure my wire splice had been done in accordance with code and he verified I was correct.I then had a Department Manager call Whirlpool. He was given the same runaround and told the parts would be mailed to me. He was also given the story about how the malfunction was due to the wire splice being too tight. He then asked to speak to the representatives supervisor and she told him she would not transfer him over to her supervisor. I have forgotten to mention that 2 months prior to this, a Whirlpool water heater (same model) had been returned to my Lowes store within the 30-day purchase window. The unit had caught fire. Since I had had problems with my unit motherboard at this point, I took that unit apart to see what had caused it. The problem started with the motherboard in that unit also. This is unacceptable. Whirlpool obviously has product quality issues.Sometimes bad units are put out. This happens with every brand. But when the same model has such a high failure rate and is known to catch fire, Whirlpools actions are inexcusable. Currently my refrigerator, oven, dishwasher and obviously the water heater are Whirlpools. I will not replace either of these units with a Whirlpool when they reach the end of their operational periods. Also in the future when customers ask me about Whirlpool appliances, I will be sure to tell them just how great Whirlpool is, how reliable they are, how great their customer service is and then quickly usher them over to Samsung, Frigidaire and Electrolux appliances. The department manager that had called Whirlpool for me has shared similar sentiments about future customer recommendations.

Bought this Whirlpool Cabrio washing machine 4 years ago not knowing it was a low level water washing machine. A man would have had to design this piece of crap. Not only does it not clean the clothes because the agitation on it is as slow as sloth. On top of that the clothes tie themselves in a knot when finished. If you don’t want the frustration of clothes washing, I would highly recommend you not buy this type, if you enjoy cussing then this machine is for you.

I bought a new washer and dryer 2 years ago, it was built by Whirlpool under the Kenmore name plate. In the first two weeks we had them come and service it as it was very loud in spin mode. The serviceman said they were all like that. Now, two years later, it is so loud you cannot even carry on a conversation while in the spin mode. Called for service again. After two minutes he says, You better buy a new washer, this one will cost over $800 to fix. Never will buy another Whirlpool appliance or Kenmore again. Buyer beware!

Whirlpool Range Model XFE381LVS - 12/13/2014 4:30PM Wife was cooking dinner and turned oven on. Smoke started coming out of the back and called me. I ran to the breaker panel and turned off the breaker. Back to the stove, pulled it out and smoke still coming out in back at the top. I could see fire in the top of the back panel. Slowly the fire went out. Unplugged the stove, I removed the back panel, wires were still smoldering and the Control panel was burned thru. Took pictures so I could contact Whirlpool Monday. The Electrical control panel is destroyed as well as many wires. Glad we were home and oven was not left on while we were out in the yard or Home could have been destroyed. Purchased the stove from Lowes 11/02/2010 with a extended warranty. Tried to add receipt but would not accept, wrong type doc.

Microwave Model # MH1150XMB# - I have had this microwave for 6 and 1/2 years. It came with the condo I purchased. Shortly after I moved in, I noticed hairline crack in the frame near the handle. I have replaced this door once and now the second door has done the same exact thing - formed these hairline cracks in the door frame. This is a defective product and needs to be taken care of by Whirlpool. But you keep denying the problem. No one can afford to replace a door every year. The microwave still works, but the door has fallen apart. The remainder of the microwave works fine.

My French door refrigerator and freezer stopped cooling while under a 5 year warranty. The repairman came out 4 times to fix it over a couple months and I lost the ENTIRE CONTENTS of my refrigerator and freezer 3 separate times! I am a single mom working at a non-profit agency and I had to take 4 DAYS off of work to accommodate the repairman. Finally the repairman notified Whirlpool it could not be fixed and I was told by Whirlpool that it would be replaced under the warranty and I should wait for a call back, which never came. I called back after a few days to speak with the Exchange department and Mindy told me that I had to pay $1600 to get the exchange! When I asked to have the call escalated she flatly refused! What kind of corporation is Whirlpool that would treat customers this way? Never mind that the quality of their products gets worse with every passing year! Made to break so they can force you to buy a new one! Ive been without a refrigerator for 8 days already and cant feed my family properly with no place to store food!

We purchased a Duet from Lowes just a few months ago. Within 2 weeks we had an inoperable machine. After 2 phone calls a service technician came out and looked it over. He had to come back a total of three times to replace the motherboard. That worked for about six weeks and it died again. He came out again and replaced the motherboard again. Fast forward two months and the machine is once again inoperable. When plugged in, it makes an ominous growling sound but nothing else happens. The idiot who designed this thing has no common sense. Its programmed so that it will LOCK on any failure. Not only has every one of these episodes left us with a load of clothes in there getting moldy, you cant even get to the model number or serial numbers; both of which are only visible inside the rim of the machine.So adding insult to injury, your machine is broken, your clothes are in there getting ruined, and YOU CANT EVEN GET TO THE INFORMATION YOU NEED TO SET UP THE SERVICE CALL. If it had only happened once, Id laugh, but this is the third time and its not funny. We bought this machine because it said proudly made in USA. Next time, Ill support the Korean economy and buy a reliable, durable Samsung. The only positive I can offer is that the Whirlpool live chat person was able to set up the service call for me even though I cant get to the relevant data inside the machine. DONT BUY A WHIRLPOOL WASHER. Despite their legacy and US-feel-good associations, the sad truth is that they are poorly engineered and poorly manufactured.

I have a Whirlpool gas water heater that failed after only three years of operation. My previous water heater in the same spot lasted 18 years. The problem is a defective thermo coupler design that burns out if a filter you cant access isnt cleaned every three months.

Best dishwasher Ive ever used, Quiet, extremely clean, priced well for the quality. A really gorgeous piece added to my kitchen. Would highly recommend this product. Up to date. Easy to use. Sleek design. Would be beautiful in any design.

Whirlpool Washing machine Model WTW4800XQ1 - This machine ran fine for the first 6 months, even though my old machine took 40 minutes for a large load and this one takes an hour. Then, I had to call the repairman out and he said it was the fill valve. He didnt have one on the truck and said he should get it in within 3-5 days. Well a month later, I had to call Lowes again to find out what the problem was. They had him back out with the part within 2 days. Then, I had to call again. This time the repairman ran a test and found a bad spin motor, he had the part on truck. Third time to call and the machine is back to not spinning out properly. My old machine lasted over 14 years. Whats wrong with these new ones?

This fridge is very spacious in the fridge area. The freezer area is larger than a model with freeZer on top or a side by side model. The black stainless steel is very attractive and doesn’t show fingerprints. The controls for the fruit and veggie drawers are cheap. The drawer for meats and cheese is huge. Overall I like this fridge.

I have had this product now for 1.5 years and am very dissatisfied with it. Whirlpool calls their oven an Aqua Lift Self Clean, which is terribly misleading. There is nothing self-cleaning about it, except that the person who needs to clean it is me (myself)! I cannot use oven cleaners on it, because that will void my warranty, so the only way to clean it is to scrub, scrub, scrub, down on my hands and knees, which I havent had to do for many a year. My second issue is with the glass stovetop. I have had many glass tops before and have never, never had such trouble cleaning it. Every time I use the stovetop I need to scrub and polish vehemently to clean it. And thirdly, the dials fail very quickly, and to replace them costs me $50.00 a pop! In just 1.5 years two dials have failed. This is just unacceptable, and I say shame on Whirlpool, and shame on the company that sold it to me. I will never, ever purchase another Whirlpool appliance again.

There are plenty of reviews on this board already about how the so called AquaLift technology for oven cleaning is completely worthless so I wont repeat what they have already so eloquently described. AquaLift has managed to take us back in time to around 1947 or whenever it was before the old easy off oven cleaner was invented. I purchased the cleaning kit (affinity) as well but it doesnt do much of anything. The only people who might consider purchasing a stove with AquaLift are those who do no roasting or broiling of meat. The oven looks beautiful, so maybe it could be for those who enjoy a show kitchen and prefer takeout.

Purchased a double wall oven and had it for 13 months. Used it this past Christmas and for the first time used the self cleaning mode. After an hour the power went out and now the oven is dead. Whirlpool service sent me to a local repair company and they want $70 to come out and look at the oven. This seems like a huge problem based on all of the feedback on the web. This is an obvious lemon and Im going to talk all over social media about the poor quality of this product.

I purchased a washer and dryer through Best Buy. I had already decided on what I wanted and have purchased Whirlpool appliances in the past including washers and dryers. I tried other brands and was disappointed so I wanted to go back to using Whirlpool w/d. I was encouraged to purchase this set because it was on sale. Worst mistake I ever made. I am so disappointed! I wish I could go back and do over. I would have gladly paid more for what I had wanted instead of saving (supposedly) a little money. I personally think they were trying to get rid of these models because they are awful and I have had so many problems doing a job I already dont but this set makes it worse. The washer is constantly off balance I think because you have to be so strict in how you lay in the laundry to the washer! Now the dryer takes even longer to dry my clothes than my twenty year old set (Maytag) which wasnt that bad. Is there any kind of trade-in I could do model: WTW4900B to get the set I really wanted (the models with glass top on washer and glass door on dryer)? I purchased this in April 19 of 2014. I hate it!

Our son-in-law bought us this Range. Before it was even a few months old the oven handle melted off, we called Whirlpool they sent a repairman to fix it. Now it is three years old, the same exact problem with the broiler handle. There should be a recall on this part, why in the world would a manufacturer use plastic for handles to begin with. Yes I can replace the part myself for $37.57 plus all other added fees but its not right nor fair when its a faulty part to begin with. My one and only new stove is actually a pain.

I purchased a new Whirlpool washer and dryer (model number WED9250WR0 #WFW9250WR00). The washer broke after about 2 months. They took my washer and gave me some off brand one, because I purchased a 5 year extended warranty. They kept my washer for over 3 months, saying that the manufacturer takes that long to get the parts in. Its ridiculous! The tub, seal, and some other parts had to be replaced. It was shredding my clothing and my bedding. The first time they fixed it, a couple days later, it started making a horrible noise. The repairman came out, and a part had fallen off inside, so he put it back on. It kept happening, so I called them back, and he taped the part on!About 2 months later, the seal started shredding, and so did my clothing. I called again, and they had to replace the seal again. It still sounds off balance, and they said that was normal, because of the give in the floor. The day they fixed the seal, I washed a childs sleeping bag, and it shredded it too! I called again, and they refused to replace it, and they want to come and look at it again. My dryer lint trap seal also keeps coming apart, and I have gone through 3 of those in less than 8 months. They said they are just made poorly, so it will keep happening. I just want my money back, and buy a different washer and dryer somewhere else. I had an old pair that I bought, used, and they lasted me 5 years with less problems than these that I paid two grand for.

My double oven is only 6 years old - it stopped working on xmas day, had a repair man look at it. He has phoned Whirlpool and has not had his calls returned to buy the part needed. Why is this. I need my oven, why is Whirlpool making it so hard for me to have it repaired.

I purchased the fridge 2nd hand in 2013. It was 10 years old at the time. It is still going strong & I purchased it because it has a frost-free freezer that never needs de-frosting and I love the features & size - its the PERFECT FRIDGE. What I look for in a fridge is its colour - I like metal, steel grey colour. I go for reputation & quality. Frost free is the biggest factor that determines my purchases, long-term (10-year min.) warranty & guarantee, size.

Purchased above refrigerator (WRF736SDAM13) over a year ago and it has been nothing but trouble. Ive had service companies out 6 different times. The doors never lined up or closed properly from day one. The final and last attempt to fix was putting caulk in the seal of the doors!! Left door does not seal properly and moisture builds up on inside. I requested several times for a new one and Whirlpool refused. Also purchased microwave, stove and dishwasher. Microwave went out 6 months after using it. They had to replace a major part. At least they did this at no charge. Just the hassle of having to be home 2 times to meet service tech. WILL NEVER purchase Whirlpool appliances again. Ive been using them for in all my homes in the past. STAY AWAY from this model.

We have had the washing machine about four months. When washing sheets, they twist up badly. The machine does not seem to get the clothes very clean. It seems that it does better when we put it on the bulky setting for all washing that we do. More water is needed I guess.

We got a deal on our stove/dishwasher combination, establishing a payment plan upon purchase. And as a bonus, when you have a brand name appliance like Whirlpool, that made us more secure with the purchase.

Paid between $800.00 and $1,000 (cant recall exactly) three years ago and the oven locked recently while cooking a pizza. Couldnt get the lock to disengage and the oven turned on self-clean mode without me doing anything. The pizza burned crispy before I finally got the door open. The failure code for the control panel showed up. I didnt buy the extended warranty because we only needed it to last 5 - 6 years until we do a full kitchen remodel and the really inexpensive (~ $250) oven that was installed by the previous owners to sell the house lasted six years with no trouble. Now we have to pay $391.00 to repair what I consider a brand new oven. In doing some research it looks like the control panel fail is common and is associated with using the self clean mode which we only used once. Great oven if you only need one for a few years and are willing to pay the price.

Purchased washer and dryer in 2013. After several months I noticed small holes in my clothing. I called for service since my machines were still under warranty. There was nothing the repair service could do except make suggestions on water amount and settings. Which I tried with no improvement. I also contacted Whirlpool and was told I could call for service for several weeks since it was still under warranty. I asked why call for service when I was told it could not be fixed. I did have it serviced again and told it was a problem with the design. Numerous items of clothing were ruined which I showed the technician. He gave me a phone number to contact Whirlpool. They in turn said there was nothing they could do for me. I usually place items in laundry bags for delicate fabrics but for obvious reasons not all items fit in a bag. I have never had such terrible service nor experienced an appliance that operates so poorly. I am surprised there are not more complaints with this problem. Purchased from ABT because of their reputation for customer service.

Unfortunately, I can not rate this machine LESS than one star. I would rate it ZERO. We purchased the Whirlpool Cabrio washing machine model WTW7800XW0, 2 1/2 years ago in 2011. Since that time, we have had nothing but trouble from this machine. The machine basket gets off center when you have heavy items in there like jeans or a large load of towels and just stops working until you raise the lid and even out the clothing in the basket. If you wash something like a throw or a set of sheets in it, they get all twisted and wrapped around the thing in the center and end up in a big mound. We have had the glass top lid replaced on this machine TWO times over the last 2 years because the plastic frame on the lid around the glass cracked and broke and became warped in a raised position. This caused the machine to stop working because the machine will not wash clothing unless the door is locked down, and the door cant lock if the lid is cracked and warped and broken. So you have to set something heavy on top of the lid to get the lid to lock so you can wash a load of clothing! TWO times we have had repair people out to our home to replace the lid and now the lid is cracked and broken again, for the THIRD time! This is THREE broken lids in just over 2 years. Unacceptable!! The hinges on the lid that attach the lid to the machine are also rusted. This rusting has happened on all the lids that we have had replaced in the last 2 years. I will never, NEVER purchase another Whirlpool product again, EVER. Their products are inferior quality and JUNK. We have the Whirlpool dryer also to match the junk washing machine and the quality is just as bad but we are living with it because we have no choice right now. It takes 2 hours to get a load of clothing dry and forget drying jeans or towels; it takes forever! Whirlpool makes a dreadful product and their customer service is even more dreadful. =(

Cabrio Washer - I am so disgusted with this product. After only a few months service came out and the repairman told me it was normal for a load to run for 8+ hours. Second repairman replaced the circuit boards and it has lasted 11 weeks. Now it is not working again. Calling tomorrow. I have a bad feeling about what the end result will be. Expect I will be buying a new washer, will not be a Whirlpool. Just went and tried what another reviewer does to get it to run... Pause/start/pause/start. After 8 tries it is now running. I will not live with this. Not going to spend a dime to fix this piece of garbage. Still have 36 days left on extended warranty.

Product: Whirlpool Gold Series, Model WRX988SIBM01: Purchased 2014 at Lowes. 2nd day after delivery, called Whirlpool, refrigerator not working properly, freezer drawer will not close, condensation on outside. Sent person that delivered the refrigerator to fix problem, freezer had frozen ice behind each drawer approximately 2 inches that would not allow drawers to close. Delivery person used hair dryer to melt ice and adjusted drawers. Still periodically have to physically remove ice build up to allow drawers in freezer to seal properly. Ice maker stopped working, makes no ice at all, ice comes from inside refrigerator not from freezer, bad design.Today woke up to freezer drawers completely thawed and had to throw away all food, panel shows temperature at -2*. All food thawed and unable to be cooked/used. Called Whirlpool could not send someone until next Tuesday (4 days). We are a family of 5 and cannot wait that long. Unfortunately have called 3 other appliance companies only to find that refrigerator has to be repaired by special technicians! This is our first Whirlpool, bought because made in America, have been very disappointed with our $2500.00 purchase. Not sure that we will ever purchase another Whirlpool product, our inclination will be to buy less expensive product and choose to replace as opposed to paying recurring service calls + parts and labor.

GFG461LVT2 - In October of 2010 I purchased a Whirlpool Gold Fridge and Stove. Its been about 3.5 years and two of the caps that go on top of the range burners are chipped. All of the caps are badly stained and despite the manual instructions to wash them in mild soapy water, they do not come clean. They dont come clean using heavy duty Easy Off cleaner. In addition, the seal on the oven door has apparently failed because the glass is foggy on the inside. Today I phoned Whirlpool after going to their website. I first spoke to a parts representative who advised that I would have to pay $47.00 per cap or $115.00 for all five burner caps. I was transferred to another department as I thought I should get the appliance parts and door fixed for free. The appliance is only 3.5 years old. I was told that the appliance is only guaranteed for 1 year and I would have to pay dearly to remedy the two problems. This appliance is Whirlpools Gold series. It supposed to be top-of-the-line - the price tag was certainly top of the line. Im very disappointed in American workmanship and the companys lack of integrity. Not too long ago I purchased a Whirlpool (aka Maytag) front loading washer. I now own a Samsung. The point is that designed obsolescence will force consumers to purchase products made outside of the US because some of us cannot afford to buy or repair appliances, cars, etc., every couple of years.

I bought a Whirlpool wdf760sadmo. It was Oct 2014. It broke 31 days later. Lowes said they would not take it back. Called Whirlpool, they sent a repairman out a week later. They ordered parts and came back two weeks later. The parts were not the correct ones. Ordered more parts. This time back in a week. Ok about three weeks have gone by with a broken dishwasher sitting at my house. Got it fixed. A month later a different problem. Call Whirlpool, wait, on hold for about 20 or 30 minutes. They sent a repairman out who ordered more parts which will be in in two weeks. Meanwhile I am without a dishwasher again. I have had to take a day off work each time they have came to repair it. I have spent way too much time on this thing. I wont be buying another Whirlpool.

Do not purchase Whirlpool smart freestanding gas range model number WFG975HOHV. I purchased the range and the refrigerator around Christmas of 2018. The first time I turned the oven on to make Christmas dinner the carbon monoxide detector alarm went off. I have tried to use the oven twice after that and the same thing happened. The oven also never gets to 350. I spoke to Whirlpool who said to unplug the oven. They stated a technician would be sent with a carbon monoxide detector and to conduct repairs. The technician came and could not get the oven to 350 and the carbon monoxide detector alarmed. He stated he has to order parts and return to complete repairs.This is a brand new oven that I could not use because the carbon monoxide alarmed and the oven was not heating to 350 because it keeps restarting every few minutes. So here I am not able to use the oven for over a month and waiting for parts for a brand new range. Do not waste your money on Whirlpool products. Also the customer service has no empathy knowing their products are defective.

Purchased this washer new 2015 for use in our cabin. Now 4 years later with very little use the motor has seized. Washer is useless. What happened to 20 years of almost daily use and still runs great. This washer is a very poor quality washer and has now failed. Please save your money and buy a different brand.

Bought water heater from Lowes in 2016. 4 days ago I came home to find water all over garage and a burnt smell coming from the water heater. Whirlpools warranty department is absolutely horrible. I spent 3 days sending pictures of the water heater, circuit breakers and water on garage floor with cc sent to my husbands email account and mine. Each day I would telephone the warranty department and told that they never received pictures and they couldnt do anything until they received the pictures. I asked for a supervisor who wouldnt even come to the phone. Both my husband and myself received the pics and email just fine. A representative said they have firewalls and things attached so that they cant receive attachments and downloads. So I sent directly from my phone and they still claimed they never received. They refused to give me contact phone numbers for supervisors. Out of frustration I called the Lowes store where I purchased and a store representative spent 4 hours making phone calls trying to help. She was completely frustrated as well. I was told even though there is a 6 year warranty, I am to pay parts and labor and that the repair company for my area that Whirlpool utilizes doesnt even deal with Whirlpool parts so that whatever is needed would have to be ordered! Im on day 4 of no hot water, this is absolutely ridiculous. I will NEVER buy another Whirlpool product! This product was installed by Lowes and inspected by the state, not a DIY!

My 2 year Jennaire (made by Whirlpool) broke down on 12/14/11. Repairman came out on 12/19. He said that the compressor was not working and ordered another and he came out again on 12/22. He said that it could not be fixed (internal leak or something). An aside to this story was that a tank of compressed oil blew and damaged my hallway and kitchen walls and floors and 2 rugs. That was being handled by the repairmans insurance company.We called Whirlpool and they said that they we could pick out a new refrigerator priced at no more than $2399 even though we paid $2799 for the Jennaire and would have to pay the difference for a model costing more. We went with a Maytag (Whirlpool product) that listed for $2899 but was available at 2 local stores for $2050 and $2100 but I had to give Whirlpool anther $500 because they use the MRP.They finally delivered it on 1/5/12 but would not leave it because no one disconnected the water line to the appliance and they would not touch it. It took me 20 seconds to do it and if they would have told me so it would have been done on the 5th. Rescheduled delivery for 1/8/12 and the unit was delivered damaged (large dent in front) and they would not temporarily leave it until a replacement came.I called Whirlpool again and asked them to just call a local Home Depot or anyone in my area (all had the unit in stock) to deliver one but they told me that it must come from the warehouse in Michigan (I live in PA) and that it would be yet another 5 to 10 business days to receive it. So, I am paying $700 more for a unit that I could have bought and had delivered before Christmas not to mention the inconvenience of no unit for a month. Not to mention the damage to my home, $200+ dollars in thrown away food, time to shop for new unit, time for 2 repairman appointments and time for the 2 deliveries thus far and countless phone calls to Whirlpool to get the new unit.Today is 1/10/12, so I guess Ill have by month end if there are no other problems, you would think that they would try to expedite this just because its been so long or give us a substantial credit for all the trouble. Never again Whirlpool.

Whirlpool over stove microwave/convection oven model GH7208XRY-4 - I purchased this top of the line unit in April 2012 for a vacation home kitchen remodel. It wasnt installed until June 2012 and stopped working in May, 2013 just after the warranty period expired. The problem was with the touch screen panel that went blank and the fan/light control switches also failed. This unit has only had light use since my wife and I are retired and use it primarily for heating tea/coffee. I contacted Whirlpool customer service and they graciously offered to cover the cost of replacement parts but I had to pay a service charge of $125. The factory technician said the whole door needed to be replaced since the electronics were not readily accessible so it took about a week to get the replacement door which turned out to be the wrong one and needed to be reordered. The technician finally replaced the door and the faulty fan/light switch. Within a month the fan/light switch failed again but was still under warranty so it was replaced for free. A little more than a year after the last service the touch screen control panel began operating by itself changing screens and beeping randomly. This was somewhat disconcerting but the unit continued to work pretty normally until my wife placed a small plate of leftovers in oven to be reheated for 1 minute. She walked away to do other things and forgot about the food in the oven until we noticed a strong burning odor and found that the microwave was still running some 20 minutes later and had turned the food into a black mass of burned food and the plastic cover was melted and burned.I contacted Whirlpool service thinking that the unit was under warranty from the previous service but they said the parts only carried a 90 day warranty and my only recourse was to pay for another service call and purchase another door panel for approximately $400 or I could buy an extended service contract for $300. Needless to say Im not about to spend that kind of money to, at best, get another year of service from this inferior product. This is simply not a safe product that could have started a deadly fire if I had not been present to stop it when I did. I have probably owned a dozen microwaves from other manufacturers and have never had any kind of problem including a comparable GE unit that has been flawless for over 15 years. I am extremely disappointed that Whirlpool has cheapened its product line to such an extent but I suppose I shouldnt be surprised since I noted this product was made in China.

Had kitchen remodeled and purchased this microwave. Now after three years the door cracked in several places and now it will not heat food. Now we will have to replace this mess. Never buy any Whirlpool appliances again!

Why are the Whirlpool appliances so badly made that they are not fit for normal use? Are they buying substandard parts? Do ConsumerAffairs advocate for more robust, long lasting products, particularly with current sustainability concerns for the world? Having to buy a new motherboard and burners, cups and knobs after a couple of years of normal, careful use, is unacceptable, surely? The motherboard, burners and fitting charge is almost half the cost of a new appliance (gas range). Is this acceptable?

I bought a Whirlpool/Fridge Freezer Model WRF560SMYM 01, less that two years ago. Two months ago it started making a terrible noise. Apparently the freezer was iced up and a mechanic defrosted it. It happened twice more and he left saying he could not fix it. Another arrived and took the model number and he disappeared. A third the same. Now I have an empty freezer, just an ice maker. It seems to not freeze up so quickly with the moisture control on. Over $2,000 down the drain unless somebody can fix it. Oh and the fridge gets very cold! Does anyone have any ideas apart from throwing it out and buying another? Never another Whirlpool!

Since buying a Whirlpool Cabrio washer about 3 years ago have had several breakdowns. Within 6 months the computer completely failed. Since then it failed again. About every six months it costs me around $125 to get it running. The thing is a piece of junk. If the load is slightly unbalanced it just shuts down during the spin cycle. The old Maytag we had ran for over 25 years with the belt replaced once. No other problems. Will not buy another Whirlpool again.

I purchased top load washer and dryer from Lowes last week. When I was washing clothes the first time 12/4/18 (the day Lowes delivered) I washed in quick wash setting, machine was showing me all stages of the wash on the progress lights. It took about one hour for one load. Today 12/11/18 I spoke to your customer service associates Trina regarding the issue with my top load washer wed4815ew1 serial m82572023. I was told a technician is schedule for repair tomorrow. I try to quick wash two loads, washer progress light only went to wash mode only. I had to press start/pause, select drain and spin to remove excess water. I started 8:30 am and finish around 1 pm. I was waiting for the cycle to finish, twice all progress stages light went blank. I have no idea when it will be done. Machine made noise, not spinning, no water in it. The dryer wtw4816fw2 serial c84621285, I dry at energy prefer setting, when the clothes was dry, dryer continue without the buzzing signal to stop. I had to keep watch of the time and turn it off manually so it not energy efficient when I have to monitor when clothes will be dry.

My issue is I believe that Whirlpool should pay for my tub and bearing part because the washing is only 16 months old. Because it went over the one-year warranty by four months, I shouldnt have to buy this part considering it is such a big break for such a young washer. Please advise if Whirlpool will assist me with this issue.

When I purchased my Whirlpool Cabrio washer and dry, I was told by the sales associate that this was the top of the line. I paid a higher price for what I thought was quality only to find out that this washing machine (WTW6600SW2) Serial number CU2973872 is in fact poor quality, made of components that are cheap, unreliable and made to last only as long as the initial warranty. Prior to buying Whirlpool, I owned Kenmore and had a washer and dry that raised four kids, now I own a Top of the line Cabrio that cant wash the clothes of two adults. I think it is funny that two days after the washer started sounding like a jet plane taking off during the spin cycle, I received your sign up for an extended warranty letter. Then I take the washer apart to locate the trouble and find it is a single bearing on the top of the drive shaft, but can I buy the bearing and replace it? No, I have to buy the entire outer tub and drive shaft. So a $10.00 bearing will now cost me $200.00. I am sure that helps your profit margins considering all you have to do is a search for Cabrio problems to find 350,000 hits, or to ask a professional technician and receive the reply that they are replacing 2-3 of these tub and drive shafts per week. I would recommend that Whirlpool tell its shareholders that you have compromised customer satisfaction to line their pockets with profits. If that was your intent then you have succeeded, however you need to also tell them to sell their shares now as you will have no return customers. Most corporations have core values that deal with safety first and then always followed by quality. I can say with confidence that your quality can be nowhere near the top five with this many problems with your top of the line product.