My elderly mother purchased a Whirlpool Washer Mode Number WTW4955HW1 in November 2020. The washer has had nothing but problems. It leaks, vibrates and moves on the floor. My mother called Home Depot to see what she needs to do, and they said once they deliver the product it is out of their hands. Had our first service call in May 2021 by an authorized service and he said they should sell this on eBay. It is a horrible product, he said there is nothing he can do. Had a second authorized service in June 2021 and they said we needed a new tub which they ordered, and he said this will take up to 2 months, they also said to do only small loads and only use the deep-water wash and deep water rinse. After the technician left the agitator now comes apart. Would not recommend this product to anyone and I would never buy anything at Home Depot because they do stand by the products they sell.

We had purchased an 80-gallon hot water heater less than five years ago. The tank started leaking, so the whole hot water heater had to be replaced. The previous unit we had was at least 10 years old, if not more. We are extremely displeased with the quality, and very upset with having to outlay such a large amount of money within five short years. Whirlpool has certainly not earned our trust in their workmanship.

Whirlpool makes a beautiful product that does not last. I bought model WRX988SIBM in April 2015. Two years later the compressor is bad and no warranty coverage. Do not buy this model. It does not carry the Whirlpool 2-5 year sealed refrigeration warranty. Its amazing that an appliance that retails over $3K only comes with a 1 year sealed refrigeration warranty when Whirlpool offers it on other models. Be sure you know what your warranty coverage is before you buy any Whirlpool product.

I purchased all new, upper end Whirlpool appliances for our newly built home just 6 months ago, to include a side by side refrigerator with ice maker and water dispenser, an over the stove microwave, a smooth cooktop oven/range, a dishwasher, a washing machine and a clothes dryer. We plugged in the new refrigerator, and after 24 hours of letting it sit and get cold, we bought $300.+ of groceries and filled our new refrigerator. We pulled the milk out hours later and it was warm, checked other food items and found them to be warm, too. I placed a thermometer in the refrigerator and it read 55 degrees. In disbelief, I placed a second thermometer in the refrigerator and it, too, read 55 degrees. Being brand new, only hours old, and clearly not working, I called for a replacement refrigerator. Our builder said we needed to call Whirlpool for a replacement. Whirlpool refused to send us a new refrigerator. Needless to say, we had to throw out all of our food for being dangerously off temperature, and we were less than happy about wasting $300.+ on food we could not safely eat, but glad we didnt have food poisoning. Not even the freezer could maintain a temperature below 55 degrees. While waiting on a repairman, we noticed that we were not hearing the refrigerators motor come on more than once every several hours. They sent a repairman out three days later, and he found nothing wrong other than a poorly fitting door, he said. He replaced the door hinge and told us our refrigerator would be cold in 3 - 5 hours. Well, it never did get below 55 degrees, set on the coldest setting. Whirlpool was called again and they couldnt seem to get another repairman out to fix my brand new refrigerator that could not perform its most basic function, which is to maintain food at proper temperature. Again, Whirlpool refused to send me a replacement refrigerator for this clearly defective refrigerator we were stuck with. We were told it would be 2-3 weeks before another repairman could come out, and then he would have to order parts after he diagnosed the refrigerator problem, taking another two weeks. We needed a refrigerator, like most people do, so we were forced to take this brand new refrigerator and stick it in the garage, not being able to sell a brand new refrigerator that wont get cold. Angry at Whirlpool for taking our money and leaving us with a refrigerator that never worked, we bought a Samsung refrigerator that we are very happy with - it works! After 2 months, our Whirlpool above the stove microwave has the motor turn on when we close the door, and it takes several opening and closing sequences to get it to shut off. We will be replacing this new microwave when we can afford to.Our ceramic/smooth top stove/oven, takes a very long time (at least 20 minutes) to preheat and the temperature in the oven is not accurate to the set temperature, according to my oven thermometer. The cooktop surface is inferior; it gets permanent water spots and it scratches very easily even though we use the correct pans and are very careful with it, and does not come clean easily. The surface feels rough, not slick like the GE Profile ceramic/smooth cooktop range that I had for 14 trouble-free years. I am using the same exact pans that I used with our GE, and we know how to be gentle with a smooth cooktop surface. After 14 years of owning the GE stove, the GE felt slick and smooth, cleaned easily, and did not have one single scratch on it. It looked as good as new when we moved, after 14 years of use. I will be replacing this inferior Whirlpool smooth cooktop range as soon as I can afford to, as well. Last month, right before Thanksgiving, our new Whirlpool dishwasher started making a really loud motor sound and quit working that day. It would fill water, drain the water and shut off. I once again called Whirlpool, and they were maddenly unhelpful. This time, they told me they would have a repairman call me in 5 working days to schedule an appointment to come and see my non working dishwasher. After 7 days, I called Whirlpool AGAIN, to ask why someone did not call me for an appointment. I was expecting a house full of people for Thanksgiving and I had no working dishwasher. I spent a lot of money buying these crappy Whirlpool appliances and am very frustrated. This time, Whirlpool told me that they could not find a service person in my area to service the unit. As if I live out in the middle of know-where?! I live 20 minutes from Austin, the state capitol of Texas! A 20 minute drive from the capitol building to my door! Whirlpool told me I could take my 5 month old, broken dishwasher to a repair shop and that the repair shop would need to call Whirlpool before they did any work, and that Whirlpool would only authorize a maximum of $150 to repair my dishwasher. They actually had the nerve to tell me that I would have to pay for the repair, and they would mail me a gift card in 6 - 8 weeks to reimburse me up to $150 on my new, broken dishwasher that is under warranty. I was furious!! Some warranty! The broken dishwasher is now sitting next to the broken refrigerator in my garage. I needed a dishwasher before Thanksgiving dinner, so I went and bought a Samsung.I realize that all makers can have a lemon, but all of my Whirlpool kitchen appliances are junk!! I will never own another Whirlpool product for as long as I live, and I will tell anyone who will listen about our abominable experience with Whirlpools customer service and the expensive, crappy appliances we unfortunately wasted a lot of our money on. Do yourself a huge favor, buy anything but Whirlpool! Thankfully, everything else about our new home has been great. Our new Whirlpool appliances will remain a very sore subject for year to come, I suspect.

As I write this, I am on my 5th service call in four months of ownership. The machine runs short cycles and requires us to not only do an extra rinse, each load requires an additional Quick Wash (with extra rinse) to get the detergent out. We use so little detergent that a 75 fl. oz. bottle has lasted four months with over 50% left. The techs Whirlpool sends are great. The call center first level people are fabulous. The supervisor is not helpful proclaiming that it was fixed. However, we still have to re-run the clothes every time.

I bought three top of the line 40-gallon Whirlpool electric water heaters from Lowes three years ago. One of the three heaters has already developed a leak. I contacted Whirlpool only to find out that they wont do anything to diagnose the problem. I have to pay labor for someone to come out, diagnose the problem and then pay for the labor to either correct the problem or replace the water heater. By the time I pay the labor costs, I could almost buy a brand new unit.

I thought the new AquaLift cleaning would be the greatest. Boy, was I disappointed -- no thoroughly disgusted and very angry -- when I tried to use the self cleaning oven. I had cooked a prime rib roast and a lot of grease had spattered inside the oven. I wiped away the excess and did a cleaning cycle -- what a joke! There was still grease running down the door and walls. Nothing was changed after two cleaning cycles. Now I have to crawl inside the oven and scrub it manually. I was always pleased with the old self cleaning ovens which only left some ash and a little bit to clean up. The AquaLift technology doesnt work at all, didnt Whirlpool test it prior to selling it to the public? They will surely lose my business and I hope a lot of other peoples business as well. This technology was a huge mistake!!

Whirlpool anode rod went bad in 2 months. Called Whirlpool, would not stand behind warranty. Had previous hot water tank (not a Whirlpool) in for 10 years with same well and water conditions. Also noticed Whirlpool hot water tank is not nearly as efficient on energy use. Overall, this is a very poor water heater and even worse customer service to not replace a part that was under warranty.

The Cabrio model (WTW5640XWO) I purchased in March 2011 died within days of installation. I was given instructions to modify the hose placement which resulted in a flooded basement and ruined carpet. Problems continued during the first year; several service calls. The problem was always the same; it did not drain/spin leaving a mess of soggy wet clothes. It died a final death - the same problem a few months after the 1-year warranty expired. The repair people have been out four times since. The last time, a $70 repair lasted less than 3 weeks for a bad shifter - always the same problem. Whirlpool will do nothing except offer to send a repair team out for a flat fee of an additional $120 with no guarantee they would fix the problem or replace the lemon. This week this Cabrio will be heading to the landfill. Ive had enough. No more Whirlpool products for me ever.

Refrigerator door display cable failed. The company declared refrigerator is beyond repair. Cable must be replaceable, we cannot throw refrigerator for small fault. The cost of cable is hardly Rs. 200 and refrigerator cost is Rs 25000. It is a design fault. Company has to replace cable.

I like the experience of the microwave. Especially because it’s mounted in the wall and easily accessible. User-friendly, easy to use, and pretty self-explanatory. It’s very easy to clean which is something my wife really loves knowing we both are working professionals.

My first washer a Sears Kenmore lasted us 25 years before giving it to our son who used it for another 10 years. This machine is compatible with that one. Both are simple with a few of bells and whistles. That is remarkable in todays gotta have all of the fancy gadgets mindset. The Whirlpool machine does a very good job of washing clothing...period!

I purchased a Whirlpool microwave oven from American Furniture/TV in Fenton, Missouri on 11-13-2010. It had a Whirlpool 1 year warranty and a Performance Guarantee for five years. I noticed recently that the plastic on the door had hairline cracks near the handle and now is beginning to crack around the glass on the front door. I called American when I noticed the cracks by the handle and was told that it was cosmetic and not covered. Now the cracks around the glass may be a bigger problem if they let fumes out from the microwave. I am waiting for a second answer from American. I feel like the problem is with the plastic itself.

I bought a Whirlpool microwave oven last year.The last one year, it has worked fine. The day after the warranty period was over, the microwave oven is not working .The rotating part is not rotating, so I called your customer care center. They sent one guy to trouble hoot, he said that the rotating part is faulty and I need to spend around Rs. 3,500.00 to rectify the problem .The cost of the microwave oven is Rs. 6,500.00.How can I spend Rs. 3,500.00 to rectify the problem? That too, how it happened the day next to the warranty period. Now, I have a doubt that as I purchased the article in Saravana Store T Nagar/Jayachandran stores in T Nagar, whether I am getting such kind of problem. Because when I purchased, they gave me a lot of gifts. That time itself I suspected.I trusted Whirlpool Company. I heard that Whirlpool Company is good so I purchased a double door fridge 5 years ago. The same problem I had when I purchased the fridge, the day next to my fridge’s warranty period, it happened to me. That time, I did not think like that. But now, the same problem happened to my microwave oven. So, I am suspecting about the genuinity of the Whirlpool Company. I am totally dissatisfied about the product of the Whirlpool. I will give you my microwave oven. You take it freely. You can use my microwave oven for your demo purpose. So that in the future no customers will have problem which I had. Do reply to this mail and let me know when you are going to come and collect the article.

My Whirlpool electric range has been a nightmare! I bought this thing 5 years ago and I am having it replaced on Saturday! It had a cleaning thing where I put in distilled water and 20 minutes later I could just wipe it out. Not true. I had to use oven off??? Next the oven would not work. Learned if I turned off the power it would reboot itself! The next thing it did was all on its own it turned the temp. from 250 degrees to a full BROIL. The oven now will not heat up to 350 degrees! I just blew $1200.00! On the other hand I did buy a Whirlpool fridge. It has been awesome!

We purchased a Whirlpool refrigerator to match the other appliances in our kitchen. The unit was purchased in June of 2012. Two and a half years later, it quit making ice and would not maintain proper cooling temps. Not to mention the noise coming from the compressor. So we had a certified tech come out and he said that it was the sealed refrigeration system. He stated that he had seen this issue a lot with whirlpool refrigerators. He said that what they don’t tell you is that it is covered for 3 years but good luck with getting any satisfaction. The cost to fix it you ask? $700.00. Might as well just buy a new one. Took a shot in the dark and called Whirlpool customer service. Gave the girl my information and model number. I got the “Sorry, but your model number is not covered by the sealed refrigeration warranty.” Then I got the ole, “Is there anything else today?” Well, she got the wrong man on the phone this day. I asked her to give me a model number that is covered by the warranty and I will purchase that one. You could have heard a pin drop. I don’t guess she’s been asked that before. She starts to ramble and said, “Well, there are just so many, I could not possibly tell you. Some are and some aren’t.” (Remember that statement) You mean she can tell me that mine was not covered, but could not tell me which models were covered. Huh??? Long story short. I argued with her for an hour on the phone and she finally breaks down and admits that Whirlpool does not warranty the sealed systems on their refrigerators any longer because they are considered value brands. What are value brands you ask? I asked the same thing. I was informed that a value brand is of lower cost to draw people to buy the product. Remember in the movie Back to the Future when Doc Brown said he sold a nuclear weapon to the Libyans at a good price but it was just filled with pinball machine parts? Well, there you go. I get the supervisor on the phone and she has the I’m going to be strict with this customer voice. She basically blames me in the fact that I failed to purchase the extended warranty. You’re right, my fault. How dare I have the nerve to think that a one thousand dollar value Whirlpool refrigerator would last no further than two and a half years? My bad on that one lady. The end result; I was told that I could purchase a new Whirlpool refrigerator and be sure to get the extended warranty. Yeah, why don’t go practice falling down Whirlpool, I’ll be there in a minute. (That was sarcasm by the way).

I love my Refrigerator. It is a side-by-side with ice-maker and water in the door. I have plenty of room in the refrigerator, and I really like the adjustable shelves. I would definitely purchase another Whirlpool (next time with freezer on the bottom). I love the Stainless and would probably purchase again - or depending on the kitchen maybe black.

My Whirlpool Cabrio cannot wash sheets, blankets or any of this size. It balls up in the middle and form a bubble and only part of the items is washed and washing powders are trapped. I have purchased more sheets in the past 4 years than I have in the past 45 years of doing laundry, because the washing powders are not washed out. I wash on second rinse also, never fails and it still does not get all of it out. The clothing gets off balance if it was more than 3 small items. I have a leveling tool that I put on it often to make sure it is level. It’s something within the machine. I will never, never, never purchase any more Sears’ product. If anyone has jury-rigged this machine to work, please let me know. Sears has refused to help me, even today.

In the last year, I have had to put in two sets of parts to my Whirlpool water heater (thermocouple) within three months in between each malfunction. Now the hot water is out again, and I need to have a plumber come and reapply new parts to the hot water heater. Whirlpool is refusing to send new parts to the less than a year old hot water heater until they speak with my plumber. It was purchased in December 2011. I am a disabled senior citizen, and we have not had hot water in over a week. Meanwhile, the weather is in the teens and has been snowing. I live alone and have not been able to wash dishes, take showers or mop my floor. Being a diabetic, cleanliness is very important to maintain good health. Living on Social Security, I cannot afford to replace my water heater parts every few months and my health cannot afford to not have hot water. Model number for this Whirlpool water heater is N30T61-303; the product number is 0733315.

I purchased a Whirlpool Cabrio washing machine April 2016. I was so excited to have a new washing machine. I thought the 1st couple times I used it I just didnt have settings right. It uses so little water it doesnt get all clothes wet. If they are not wet they cant be clean. So I started doing very small loads. Then clothes were not clean. They stink. So I have tried every detergent out there. Nothing helps. Another thing it takes an hour or longer per wash to get not so dirty clothes. Not to mention it puts holes in my towels. I tried reaching out to Lowes where we bought it only less than 4 months ago only to be told they would contact Whirlpool. Whirlpool wanted to send tech that I would have to pay for just to tell me that the piece of crap washing machine is doing everything the manufacturer made it to do. I told him I was not going to pay so. I think with all the problems people there should be a class action lawsuit. DO NOT BUY CABRIO!!!

I purchased a Whirlpool Washing Machine in November, 2015 and today, I had a repair person out who said the bearing had ruptured and the washing machine cannot be repaired - 2 1/2 years later. Contacted Whirlpool Customer Service who would do nothing other than try to explain to me that I should have purchased an extended warranty as they could not stand behind the machine past the one year. Would not even offer sending a tech out on their dime to confirm what my repairman had said that this is a failed production process of these machines - it was nothing that I had done caused this issue. But yet they wanted to sell me another machine. It will be a cold day before I purchase another Whirlpool product.I was shocked at the lack of customer service to assist with a situation that both the location I purchased it from and my own repair tech said that they are seeing so often with these machines. I would never purchase another item from Whirlpool again nor would I recommend any of their items. I will go to great lengths to give others the background on how Whirlpool will not stand behind their products, lack of customer service to resolve a situation or can work outside of what is given to them to correct a situation - this is not OK!

I placed a service call for a high pitch sound that emanates from our new Whirlpool refrigerator MD#WRF990SALM00. It is hardly perceptible although hurts my wife and Is ears. The technician was courteous and efficient although said that the sound was typical of this model. He did find another issue with condensation forming at the top and returned with the repair part in a timely manner. I placed another call to Whirlpool whom suggested that I order a different authorized service company to investigate although if the results of the call was that it is a typical sound of this model that there would be a service call charge. I will most likely order this service call in the future although I will wait to see if there are any similar issues that arise. If you experience the same problem with your Whirlpool Appliance please leave your experience. Thank you.

I have a microwave (Model: MH1150XMQ-0) in my summer home. The microwave gets little usage but the door has cracks in all the corners. I have two other friends with the same problem. This appears to be a design flaw and should be corrected. The microwave is still useable but I do not know how safe it is.

My girlfriend lives in Europe and bought a Whirlpool stove and countertop burner. She was washing dishes and heard a sound like a crack and she looked around the kitchen to find out where it came from. She looked at her stove top and there was a vertical crack down the center of it. It was turned on, no one was using it but it cracked. She tried to get a replacement glass top and the store told her they were not available. I sent an email to Whirlpool to find another one and never heard back from them. I sent a second email and that was left unanswered. After this I would never buy another stove or stove top made by Whirlpool again. Knowing that KitchenAid was bought out by Whirlpool these comments dont surprise me one bit. Whirlpool is another name for poor quality and no service.

I have always loved the Whirlpool washer and dryer, namely because it is made in the USA, but the newer model Whirlpool is disappointing. The low water machines are not as effective as the older models. Even set on a 2 cycle rinse I get suds in the clothing. The spin cycle bunches up the clothing you can hardly shake them out before adding to the dryer.

Like everyone else here, I had to call a repairman to have a look at my washing machine after 4 years of limited use (only my husband and I). As soon as the repairman looked at it, he told me theyve had so many calls for this particular washer. He ordered a new part for it, but it did not fix the problem. Thankfully we purchased extended warranty and we were credited the full amount + tax. Today I picked up a brand new Maytag washer. Cant wait to try it. Thanks Leons for the great service.

I purchased this Maytag clothes washer in 2007. So far Ive had to purchase and replace the front door 2 times. The current one now needs replacing. The plastic near the hinges disintegrates after about 2 years. This appears to be a manufacturing design defect. I have requested from Whirlpool to send me a replacement door for my washer. The part number is 34001178. The model number is MAH2400AWW. The Serial number is 14060452LE.I have spoke to four different levels of employees at Whirlpool after escalating the service request. Each time they have told me they are unable to send a replacement door to me, stating that the product is out of warranty. I realize that the washer is out of warranty but I believe this problem is a design flaw. The plastic near the top door hinge breaks down and cracks after 2 years of normal use. The last person I spoke with Michael (would not provide me with a last name) said to write to the Whirlpool corporate office with my complaint.

Love the chrome exterior and overall appearance of this side-by-side. The compartments and shelf spacing are well thought out & offer flexible adjustments. The outside components on the freezer (crushed ice, ice water, ice cubes, & light) I love, and most importantly the unit comes with a built-in replacement water filter.

We were a Whirlpool family, and have been using a Whirlpool front loader – Duet Steam Model # WFW9500TW - for the past nine years without any issues until recently when it started to vibrate. Technician sent by Whirlpool blamed it on failing bearing and that it was cheaper to replace than to repair (In hindsight, I wish we had tried repairing). Naturally, we decided to replace with a new front loader from Whirlpool - Model # WFW6620HW. Our previous version had a max spin speed of 1000 RPM and a capacity of 3.5 cu. ft. This new one has a top spin speed of 1160 RPM and a capacity of 4.5 cu. ft. The main problem with our old one was vibration, and this was being caused by the washer going into high spin while the clothes were not evenly distributed throughout the drum. In one spin, the clothes would spin perfectly without any vibration, but in another spin of the same cycle, the washer would not allocate that same clothes properly throughout the drum, which leads the drum to cause vibration from unbalanced high spin. Vibration is a problem, because like most Americans, we live in a wood frame house, and have a basement underneath with the washer located on the main floor. Vibration from unbalanced high RPM spin gets sent down to other areas of the house, causing damage, drywall cracks, separation in trims, etc. And these are all only the damages one can see with their eyes.One point about vibration and some myth busting. Provided that all your washer legs are meeting the floor and not on a saggy floor, your washer should not vibrate more than it does during an empty spin. If it does, then it is due to faulty, poor design/engineering. What happens is when the steel drum becomes unbalanced with laundry in high spin, it starts to shake as more of the weight is on one side, which one can notice looking inside the washer window. There are concrete weights fastened to the top and bottom of drum to keep the drum in place and to reduce its shaking tendencies. However, this weight also causes the washer cabinet to wobble if the drum itself is shaking. This wobble in turn causes the washer legs, which may be firmly grasping the floor, to very slightly come off the floor, which one can feel if touching both the washer feet and floor with their finger at the high spin of an unbalanced spin. And that motion of legs coming off the floor and hitting back at high RPM is what causes vibration to be felt on the floor and to be seen on the cabinet. Of course, this effect is amplified with washers that decide to go into an unbalanced spin with an even higher max spin. When our old washer perfectly balanced the clothes, it behaved like it was running high spin while the drum was empty. This is how all washers should behave, especially in America where the vast majority of homes are wood frame based. However, that was not what we experienced with this new Whirlpool. If a washer is not capable of balancing out the clothes, extra function or feature should be deployed in containing the drum shake to within the drum, and not allow it to escape.First, our old front load Duet Steam Whirlpool was Made in Germany. This new one is ‘assembled’ in America. The door window of the new one is plastic and feels cheap and flimsy, but I expect all the darker color door windows of newer front loaders to be plastic. Consider it cost cutting. We did not look for additional anti-vibration technology because our old Duet didn’t have anti-vibration features aside from its two springs and four suspensions. We decided not to use Load & Go because I have personally seen liquid HE detergents gum up over time, so I didn’t want to risk it gumming up inside the washer.After the installers left, I spend an hour cleaning the outside of the washer to perfection. Sadly, time wasted. Once I was done, I first did a wash without clothes, and then with clothes in Normal, fast spin cycle with drum about 2/3rds full. Just pants and t-shirts. There is a recirculating pump at the top of the drum to distribute the water, and to also distribute soap mixed water. But I am not sure if this is without problems. These pumps can collect soap residue with time, and you will eventually end up rinsing the laundry with soap mixed water even in rinse cycle.In getting to the first spin in wash cycle, I was flabbergasted to see how, just how rudimentary, I want to reiterate the word rudimentary, the load detection was before entering high spin. Our nine-year-old washer had a more comprehensive one. The new washer would spin the clothes at very, very low spin and simply see if the drum is most evenly spinning. That’s all. Compared it to our old washer which would also shake the drum to see if there was movement from side to side, because clothes can change their position when entering high spin. This rudimentary load detection causes the new washer to create an even worse uneven load distribution around the drum before spin, even though it may seem even at very low RPM. So, why is the new washer’s load detection so basic? I believe it is due to ball bearings.Front load washer models from other companies employ ball bearings to reduce vibrations from uneven loads. Whirlpool does not employ such feature, at least, they do not advertise them. However, to my surprise, I hear metal balls hitting each other every time the drum direction changes during the wash cycle. I inquired Whirlpool about this and I received contradictory responses. My theory is that the basic load detection before spin speed is used because Whirlpool assumes any changes to load distribution will be taken care of or reduced by the ball bearings of the washer. But this ultimately allows the washer to go into more uneven spins. The bearings may also be used to increase the tolerance of what is considered an ‘unbalanced load’ in order to get the washer to go into spin cycle faster, decreasing the time involved of the washer to go into spin cycle. Sadly, to my dismay, the new washer ended up causing a worse vibration than our old one with failing bearing.I called up the retailer the same day of delivery and complained of vibration. He first sent an installer to see if it was installed properly, and upon showing the installer of the vibration issues, the retailer sent me a new washer couple of days later thinking the first one was a lemon, and even though it has less noisy draining noise, it too exhibited the same issues with it going into significantly uneven spin. In the end, we decided to return the Whirlpool washer all together, at a loss of $200 because the retailer did not hold up to their spoken return policy.We have done many loads in this washer to see if our loading is an issue, loads of varying sizes, loads of varying types, loads of weights, and we maybe only had an evenly distributed load around the drum about once or twice. Once it was a King comforter. But, like our old washer, this too ended up not distributing properly around the drum in the final spin cycle and started vibrating, even though it was vibration-free in the previous high spin cycle. This proves that the problem exists directly within the washer, not the floor, leveling, load, etc.Some other problems with the washer: - The washer door, Load & Go dispenser at bottom, and single load dispenser at top are all plastic parts which all vibrate significantly during fast spin cycle. Especially the Load & Go dispenser which keeps hitting the cabinet to make banging noise. - Drain sounds are much, much louder than our previous Duet. It was even louder in the first one we received. Combine this to uneven spins and this washer can perhaps compete with an engine in terms of the sound it generates. - Single use dispenser at top left will hit the washer door if washer door is opened when the dispenser is also in open position. - Buttons are sometimes unresponsive, to which I have to power off and try again. But this has only happened a couple of times.- There is a small ¼ in. opening where the steel drum meets the rubber gasket, opening in which items like coins, etc., may fall through and are irretrievable. Don’t think small socks would be affected.To potential buyers, I suggest you proceed with caution when it comes to this washer. Understand the retailer’s appliance return policy and make sure it is shown in paper. It can save you a lot of headache. Get the extended warranty of three years because manufacturers only give you one-year warranty for a reason. I would also suggest that you avoid this washer at all costs if you have any floor level below where this washer is to be installed, especially if the level below is a basement. Your house is more important and more valuable than a $1000 washer.In the end, I am very disappointed in Whirlpool, an American company. Perhaps Whirlpool focuses their attention on top loaders, not front loaders. But Whirlpool had nine years to improve their washers, and it is sad that we may now have to go outside of America for a quality product to be used in American homes. P.S. No solicitation please, Whirlpool. This washer is in the process of being returned. P.S.S. I already posted this review in Whirlpools website, and it is under moderation.

I bought my microwave on Dec. 8, 2010 and paid to have it installed. On June 29, 2011, the microwave quit heating anything up so I called Whirlpool. They sent a technician out and he repaired the magnetron. The tech said it was defective. I accepted that but then on Nov. 8, 2011, the microwave quit again, same problem. I called Whirlpool and told them I thought it was a lemon and wanted it replaced but they refused and said that they paid to have it fixed. They came out and fixed it. Same problem, the magnetron. Well, here we are another six months later, it has quit again. I have been on the phone with Whirlpool. I spoke to a lady named Barbara and she said even though its out of warranty, they would be willing to pay for the parts, not the labor. Of course, labor is more than the parts. So, I asked her whats going to happen another six months from here on. When it goes out again, she said that that was it. They werent paying for any more parts. I asked her for her supervisors number. She advised me to write a letter and someone would call me. Well, a lady named Donna did call and she told me the same thing. They would pay for parts but not labor and the offer was only good for 30 days. Also, I have the tech talk to their techs but she didnt have the number and maybe they could find the problem. Well, the problem is its defective. Thats all there is to it. We could fix it over and over again but its going to keep burning out. I told Donna surely I cant be the only one complaining about this microwave and her response was theres no recall on it. Something needs to happen. This cant be right. We spent hard-earned money on this product and shouldnt have such a problem every six months.

I purchased a brand new Whirlpool Cabrio washer and dryer set not even 2 years prior. When I first started using it, I pulled shirts out of the wash after being ran through and found deodorant marks still on the inside of the shirts. I had to wash all of my loads on heavy soil and still had to run some loads through more than once. The wash machine quit working about 1 month ago, so I had a service man out to look at it. It ended up being the control panel and the part itself was going to cost me $300 and by the time I paid to have it repaired, the total cost was just under $400. The service man proceeded to tell me that Whirlpool had another company actually make the control panels for the Cabrio model and he has serviced several of these washers and when he would repair one part, another part would stop working. I was very upset and bought a new wash machine. I would like to add, I am a single mom with a 2 1/2 year old, so the wash machine was not used excessively in any way. I dont work outside so my clothes are never soiled heavily. Needless to say, my washer was not under warranty so Whirlpool couldnt do anything for me. A wash machine should last longer than less than 2 years. I would not recommend this model to anyone. And for Whirlpool to put their name on such a poor product is very disappointing since I have had good experiences with their products in the past.

I dont know how anybody could write a good review on this machine. It always requires deep water wash and sometimes two cycles to get clothes clean. On regular cycle, it doesnt get water on all clothes. Oh yes, it does save water... Ive pulled things out with dry areas on them.

We purchased our Duet in July 2010. It worked great until two weeks ago when the washer sounded like a 40-year-old washer. The bearing sounds like an extremely high-pitched “wrr”. We can hear it in the back of the house. I looked online to get parts and noticed that you cannot replace the bearing. You must replace the entire rear drum ($358.00). This does not include the labor. I talked with a technician, and they said the whole drum must be removed, not a one-man job, and to take the whole thing apart. Now, theres no price for installation. Lets go low ($200.00). Probably more. I cannot get a price nailed down without a visit. Now add those together ($558.00), I could put almost $600.00 into a washer that this could happen to in another 2 years. Wow.We had a washer that lasted us 15 years without any parts. Is there anything that you can do to help me? This is totally outrageous. Please help. Thank you. This was part of my chat to Whirlpool. Whirlpools response was I understand your problem but cannot help you. It is out of warranty. No help, no discount, nothing. I will and have all my friends never to purchase Whirlpool. This is from a so-called American company. Im very disappointed.

This is about my Whirlpool washing machine that has abruptly stopped working. My Whirlpool washing machine was bought in 2013 and was running [absolutely] great until Tuesday October 3, 2017. I called customer service and they said it was out of warranty. My Whirlpool washing machine model number is: WTW48008Q0. Serial number is: C34923747. I do not have the money to get this machine fixed. I am already a struggling mom, working hard to pay bills and I am already falling behind on most of them. I just had death in my family and now the machine dies - well there seems to be no end to all of this. I would really appreciate Whirlpools help in getting my machine up and running again. I have been a loyal Whirlpool customer over the span of more than two decades. I am a Whirlpool fan. My past machines have lasted 12 plus years on upwards to 15 years each.Let me share exactly what my washing machine is doing: I went to wash clothes as usual the other day; the machine filled up and stopped abruptly - that was it! It did not spin but instead emptied the water without washing the clothes and made some loud chitty chitty bang bang noises before it was all over. I unplugged it after wasting a lot more water thinking that it might just suddenly start working. It did not start working again, it just continued its non-working status.My family has bought Whirlpool washing machines and dryers for years from Sears; we were totally satisfied with the products we purchased, however, this washing machine did not make the five year mark. I really do not know what is going on with the machine; what I do know is this - it stopped working and I would like to get it working again. Hopefully it is not defective by design. #WhirlpoolWasherDefectiveByDesign. I found Whirlpool washing machines to be very reliable and would love to continue my great relationship with Whirlpool.

I have a Whirlpool Cabrio washer. It was great for almost year. After that it has been nothing but trouble. The body of the washer has rust coming through the paint and large areas that is so rusted that the paint has chipped off completely. A washer is expected to deal with water and not rust through the body. I have a 10-year old Ford truck without a speck of rust. Dont they undercoat? The circuit board has had to be replaced because of rust. I have to take several Q-tips and go under the cover to remove all the rust if I dont it gets rust stains on my clothes, which is impossible to remove. The customer service is non existent. They have left me on the line for over 40 minutes. I hang on only because it would be another hour or so of my time to get someone to answer. I was without a washer for a month while waiting for parts. Why dont they have parts for their products? I had to slop my way too dirty laundry mats 3 times a week as I do 2 to 3 loads a day.My washer is downstairs and stops and gives me the unbalanced message even when its not, running up and down the stairs several times to complete one load. I also get the F51 message for no perceivable reason. The extra rinse button only works 1/2 the time. This was an expensive washer ($1,000.00) and I feel that I deserve my money back. They are knowingly making an inferior product.

Problem of refrigerator is working good for a few days, then the freezer is all melted down for a few days, then back to working good again. Model: FD2560HES. Serviced on and by: 7/16/2015 - ** - told me the controller board is bad, need to order part. 7/23/2015 - ** - replaced the controller board. Resulting same problem. NOTE, which means my old controller board is as good as the new one. 7/30/2015 - ** - opened the freezer, back of refrigerator, told me the compressor is no good, gave me an estimate of total cost $817.86. I did not accept the proposal, and I did not agree the compressor is no good. I called and scheduled for service after and scheduled to have service on 8/4/2015. Then got called from the office, said, Cant come on 8/4/2015 and told me I have to pay the $95.00 first visit. So I called and spoke to the manager, then scheduled for next service.8/13/2015 - ** - when he came, the refrigerator is working fine. He said, Cant diagnosis the refrigerator, told me to call for service when it is not working. He said the compressor is good. 8/15/2015, early morning the freezer is all melted. I called, been told cant service the same day. 8/17/2015 I called the office (1-888-717-9322), requested to talk to the manager, promised to call me back. By this date 8/28/2015, still no call back from the manager. They are located in Michigan. I was told the local office address is: 9582 Katella Ave., Anaheim, CA 92804.

The door can be slightly open on the model GSC25C4EYY02, and the alarm will not register. Ive come home on too many occasions to find the food no longer at a desirable temperature. Im very bummed about this refrigerator choice. The refrigerator door open alarm is useless.

Bottom freezer had frost and water. And ice maker began leaking and ruined the new wood floors that we just had put in. This is the forth whirlpool item I have, either had to have replace or fixed. Emailed and called several times. Customer service is terrible. All products bought within the last five years.

I purchased this washer and at the same time had gotten a puppy, I only mention the puppy because she is the one who kept getting blamed for what was happening to my clothes. I NEVER thought that it was my washing machine that was ruining my clothing, until I finally opened the door one day and my shirt was hanging from the top of the washer opening, and suddenly it all made sense! I kept thinking that the puppy was chewing my clothes but it is actually the washer that is sucking my clothing into the opening of the washer and when it gets stuck and the rest of the garment keeps spinning, it creates a burn in the clothing. I found out the hard way that Whirlpool will just blame the consumer for not knowing how to properly follow washing instructions, or their instructions, and will not take any sort of responsibility for it being the washer itself! I wrote to them after my father passed away and I washed his sweater in the washer and it got caught in the washer and ruined it. They blamed me for it and basically said I did not follow the proper washing instructions. I have been washing clothes for over 20 years and I know how to do laundry. I have read every inch of the owners manual and NOTHING tells you that during the wash cycle, your clothes may become sucked into the opening and ruined! So I went online to see if this was happening to anyone else and I was amazed at how many people this is actually happening to! There should have been a recall on these washers and I am amazed there has not been some sort of class action lawsuit.

Purchased the matching set. Have had four years and need my second service on the machine for issues. It is a top loader and does a good job but the tub is very deep and not made for short people with a few delicate items cuz they are hard to retrieve. I have to use tongs to get them out.

After owning the Cabrio washing machine (WTW5700XW, purchase price $629) for approximately 18 months, it began stalling at the spin cycle, leaving the clothes sopping wet. We found we had to unplug the machine to reboot the computer, and then we were able to manually choose the drain and spin cycle to complete the cycle. Before beginning a new wash cycle, we have to unplug to reboot again, or it sticks in a perpetual pump cycle.I scheduled a repair appointment from the Whirlpool automated service system. The repair man determined the computer control panel has to be replaced. Diagnostic service call was $136, repair est, $321.67, repair service call, $60-130. Total repair cost on an 18-month old machine was $520+. I declined the repair in hope of getting extended warranty coverage from Whirlpool. Nobody has responded to my email complaint from one week ago, not even a computer acknowledgment of receipt of my email.

There seemed to be an issue with the Whirlpool Cabrio Washer Pump. If a button comes off from your clothing or snap, etc., it gets trapped in the washer pump, causing it to crack and leak. Whirlpool on warranty only allows for one free change and anything after that costs $300.00. This is going to be the third time we are having problems with this and it is becoming, economically, a struggle for us. We have checked every button and snap to make sure they are fastened tightly, as well as any other type of items that may fall off in the wash and become trapped in the pump causing it to crack and leak. These pumps were poorly made and Whirlpool needs to be more aware of this problem rather than telling the customer that they are not aware of the situation.

I am so unhappy and frustrated with this washer by far worst washer I have ever had!! Doesn’t wash clothes clean. Sometimes I have to wash things 2-3 times and then they aren’t necessarily clean. For what I had for this pair I really got ripped off!!!

Although we live in Canada, we purchased our slide-in oven at Sears Roebuck in Buffalo, NY only because of the size availability only in the US (actually, the unit was manufactured in Canada as we found out later!). Obviously, this created another problem since the unit was not underwritten by Canadian Electric codes, Sears Canada repair would not touch it! Once installed, it worked great until the first problem with the oven quitting after self-cleaning. It is the second time in 3 years that both the thermostat and the sensor went in this RBS245 slide-in oven. Once the self-clean cycle completes (quite smelly!) and cools, the oven does not operate rendering the oven useless. First time, in 2009, Sears repair only suggested (since they would not do repair on it for reasons stated above) which parts could be faulty: Timer, sensor, thermostat or elements. It was thought to be the electronic timer unit, which was replaced at a $215 (needlessly) because that was OK. Both thermostat and sensor cost $150. Even the elements were replaced, $52. The second time, just a week ago, exactly the same happened. I replaced the 2 items: Sensor and thermostat at a cost of $154 and the oven worked fine again. I called both Whirlpool US and Canada, but no one could/would give any answers why this happens.So far, it cost $600 in parts to repair! This is nonsense from a company that has had good reputation and record. Obviously, that is changing! If Whirlpool cannot engineer a product that works as they say it does, they should close the shop! Reading here, there are others who complained with the same problem. It is time for Whirlpool to come clean!

Does not get your clothes clean. They come out of washer smelling due to lack of water. Darks have Detergent Residue on them. My t-shirts have holes in them. Bought this machine in 2010. Just purchased a Whirlpool top load with a Agitator and I am very pleased with the results. We never had any problems with Whirlpool products but this Cabrio should be taken off the market, faulty advertising. Talked to a Whirlpool rep and she told me to bunch up clothes and place around outside edges of machine for best results but did not see any difference. Do not buy this washer. You will be wasting your money and you will be buying a old traditional washer, with an Agitator is your best bet so you can control the amount of water you use. I hope this helps one that is thinking of buying the new technology top load Cabrio with HE.

I have a cabrio washer which is the worst washing machine I have ever seen. I can wash a small load of clothes and the ones on the bottom dont even get wet after being in the machine for 60 minutes. I have tried setting it to heavy loads, added water, stopped the machine and redistributed the clothes, it was a total waste of money. Dark colors come out looking worse than when they went in. If I save money on water I spend twice as much on electricity because I have to wash everything twice. The store where I bought it went out of business so I have no recourse.

Our Whirlpool Dishwasher model WDT710PAYW is less than 2 years old and is rusting on the outside of the door where the steam vent is. Apparently the hole that was made in the door for the vent was not sealed, now the paint is blistering up due to the rust. Will not purchase another Whirlpool.

I purchased the Cabrio washer during the black Friday sale. The washer was a pretty slate gray. I loved the color and the fact it was a Whirlpool, which I thought meant quality. It was expensive but we were updating our appliances as our 10 year plus washer needed replacing. Big mistake. This washer is terrible. It keeps me stressed. There is not enough water to clean the clothes, my husbands white underwear is always dingy and dirty looking. The sheets are dirty and smells. I try putting bleach on whites before washing and the whites still come out with underarm stains. I tried all the recommendations to no avail. This machine is awful. This was a big financial mistake. As soon as I am able this machine is gone. Will go back to the agitator in the middle, and NOT a Whirlpool. I DO NOT recommend this machine unless you want something pretty because this is NOT a washing machine.

I purchased an electric double oven range on 11/20/11, model # GGE388XS00 and serial # D02584385. Something is getting in between the glass on the bottom oven door and theres no way for me to clean it out. I feel it is an issue with the seals they have around the glass oven doors.Whirlpool says its common for that to happen. They say its condensation. But it doesnt look like condensation to me. Whirlpool says theres nothing they can do about it.I had this same issue with a Whirlpool microwave oven I had. I finally ditched the microwave and bought a new one, because after a while, it starts looking really nasty. I never complained about the microwave, but after buying a new oven and it starting to do the same thing, I thought Id better complain and see what they would do about it. Theyre not doing anything about it.

I bought a Whirlpool built washing machine on Jan. 8, 14. It stopped working on Aug. 9, 14. It is now Sept. 2, 14 and I am still waiting for it to be repaired. I am age 75 and it is difficult to load and unload clothes to take them to the laundry. The repairman order a part Aug. 26. Pony Express has not deliver the part at this time.

Safety issue with Dishwasher Model MDB6949SDH. Fire hazard! Strong electrical burning smell when using powerblast function. Waiting for some Whirlpool action but does not look to be too soon. Chat noted a report to be filed with safety department and will hear from them. No hear so far. Pick up phone Whirlpool.

I have enjoyed my stove for 16 yrs, it is very reliable and easy to use. The heating elements work well and heats up quickly. During this time I have not had any repair done. The areas of improvement that needs to be implemented is the inter glass that is installed at the front looking into the oven. In order to clean you have to take the front door off which is very difficult to put back together.

Yesterday I purchased this Whirlpool top load washer model WTW4816FW with agitator and we installed it at our vacation home and I started a small load to wash. Yikes, it made noises like a machine that is on its last legs. I knew from washing clothes for 40 years that this is NOT right. We, hubby and I waited and listened to this piece of junk to finish the cycle. Thank god I had set it for a short wash. We also videoed this contraption while it was grinding. I called Lowes and politely told them I was returning it. Thankfully they never had a problem with us bringing it back. (This must happen often.) I go back to the appliance department and decide on a Maytag. I noticed that it looked like the junk we just returned. I stood there and looked up the model number online and lo and behold there was a video of it doing exactly the same noise. It was virtually the same machine I just returned with just a name change. Needless to say we left the store washerless until I can research this further. I then found out that Whirlpool now owns Maytag. Thing is I just bought a front loader Maytag for my main home and it works good. It was a replacement for a Whirlpool without a agitator which worked well too. The YouTube videos seem to be washers with agitators doing this. I just wish I could post the video for all to hear. I guess we are all at the mercy of big companies who dont care if they make a good product as long as they can make it cheap.

I bought the W04H02 SKU Number 13219771. I decided to wait to write this review until Trail Appliances hauled away this piece of junk, which was this morning. I bought this fridge July 2013. In June 2015 the freezer first konked out, so I started using my deep freezer. Then by October the fridge went. I called in my repair guy, who told me he sees this all the time with this fridge and carries many motors for these garbage fridges in his vehicle at all times. So $375.00 later it worked for about 3 1/2 months. Just long enough until the warranty again ran out. At this time I started to read the reviews about Whirlpool, and I was so mad at myself for not reading the reviews first. All I can say is I would never ever recommend this product. I am glad to see this junk out of my home. I never wasted TIME CONTACTING WHIRLPOOL, AS BY THE REVIEWS I READ, THEY DONT STAND BEHIND THEIR PRODUCTS. THEY ARENT WORTH THE TIME.

This washer was expensive, platinum line. Clothes never smelled fresh and clean like they should. There is not enough water to cover and clean. After 4 years it started smelling dank and unpleasant even after cleaning cycle is run. Now I discover it has been leaking for quite a while. It will be 6 years old in July. The top wont stay up. This happened months ago. The part alone is 250.00 according to several sites. I just prop it up. Very displeased with this poorly constructed, expensive rip off!

I absolutely hate this washing machine. When I bought it a couple of years ago I thought it would be great for large items... NOT! It leaves white residue on dark colors but the MOST important issue is going off balance. The lid stays locked and you have to start the cycle from the beginning... What a waste!!! Never again will I get a Whirlpool.

I have had my refrigerator for eight years. Only had one prior repair which cost me $85. I have had a wonderful experience with this particular product. I am pleased with the liability and hope to replace with an equal or better appliance.

Right at 18 months ago, we bought the Whirlpool Cabrio Top Load washer. The last washer we had was the bottom of the barrel Whirlpool model and it lasted 8 years. So, I had no problem purchasing the brand. But now, our washer wont go through the cycles and we hare having lid lock issues. The repair guy said the lid lock was fine which I thought was good news because he said it would be $300 to replace including his service call. Now, it looks like our choice is a $350 motherboard, or a new washer. Whats wrong with this picture? I can go to Lowes right now and buy a used one (exactly the same for $399), pay $350 to repair my two-year-old $750 washer, or buy a different washer? Its hard to believe that a $750 washer is only good for 2 years.

Just wondered if anyone else has had a problem with the paint bubbling up and peeling off their washer and/or dryer. My washer and dryer are in my laundry room off the kitchen with a heat and air vent in the room and I dont understand why my paint is doing this. They are about 5 years old and have always been in this room, never in a garage or basement. My dryer was rusting on the outside about 3 years ago and even though I bought the extended warranty, Whirlpool said it was only cosmetic and they wouldnt do anything about it. I bought them at Lowes and they were good enough to give me a new one to replace it. Both of the machines now have the paint bubbling up and peeling off and there is nothing that can be done. Anybody else have this problem and if so what can be done to repair the paint? This is my 3rd set of Whirlpool washer and dryers over the past 44 years and I will purchase another brand next time.

I purchased a brand new Whirlpool washing machine only 2 yrs ago. Rather than lasting upward of 10 yrs with normal use as advertised, the machine is nothing more than a giant wash tub. It doesnt Drain and Spin properly. The clothes are still wet at the end of the cycle and I have to either attempt to wring all items by hand or set the machine to Drain and Spin for a second time. Now, it no longer agitates the clothes during either the wash or the rinse. I am SO disappointed in this and very angry that I trusted this well known brand with my hard-earned money. I am also angry at myself for not reviewing internet posts as I am hearing the exact same experiences by others time and again.

A-10 error on display ultimately means needs a new pump. The washer (model WFC7500VW 2) is 3 months, 9 days old and is now unusable. I cannot get any service (under 1-year manufacturers warranty) because the sticker inside the door with the model and serial # is missing (i.e., it was sold to me by Homedepot.com without a serial # on the door label, sticker is intact and is brand new and apparently was printed without a serial #).I made multiple calls to Whirlpool in Benton Harbor, Michigan and finally spoke with Courtney (who states she was a supervisor) pretty much said all they will do is to reprint a label from the factory and I should have it in 7-10 business days. They refuse to stand behind their product and authorize timely repair of their product they sold to my without a serial # on the door tag from the factory. I have to wait to schedule factory warranty repair until I get the new label (probably 3 weeks plus without a usable washer). Courtney refused to contact me via email for any of her contact information or to supply verification of conversation or promise of a new factory label. Also, she refused to try to authorize any type of manufacturers warranty to fix the brand new unusable washer!

I purchased a Whirlpool CABRIO H2Low top load washing machine approximately 12-15 months ago from Lowes in Columbus, GA. I have been very dissatisfied with it from the beginning. I contacted Lowes and discussed the machine and expressed my complaints. I realize that it has a sensor and fills the machine with the amount of water according to the weight of the clothes but have found that regardless of what cycle I place the machine in, it doesnt place over 2 inches of water in the machine. It does not clean the linens, under garments or any type clothes. In fact, it has ruined my designer clothes. It is impossible to get the wrinkles out with an iron. Im very disappointed in the service we have received with this washer.

In the last two years I have purchased a new Whirlpool Duet washer and dryer with base, Whirlpool Gold refrigerator, and (less than a year) a built-in Whirlpool microwave. I have already had to replace the gaskets on the washer, which required a $65 deductible. I had to spend $65 on my service contract deductible for my dryer as they have had to order me a new motor and thermostat. My refrigerator had an appliance bulb as required installed; however, it still burns the plastic covering. I have not called on that yet. My microwave, which is less than a year old, has a small crack inside the door and part of the handle has broken off.

They stink. Major issues with most all of these Whirlpool water heaters. I have had issues with 3 different units. I own properties and these are pure junk. Cant find parts and have to pay for shipping on warranty parts! 2 years old units junked, Ridiculous... never buy Whirlpool!

Whirlpool model WRV986FDEM Purchased May 31, 2017 from Lowes. Cost: 2,638.10 including 229.97 for the 5 year extended warranty. We’ve experienced four failures in the nearly four years we’ve owned this lemon. The first failure occurred within the one year manufacturer’s warranty period. The three failures since then have been fairly close together. Control boards and mechanical parts have been replaced. We are now waiting for a “made to order” part, with no scheduled delivery date. When I pressed Lowe’s on the reliability of this fridge, I was told that if four failures occur during the extended warranty period, they would give us a replacement. Considering the delays in repairs and frequency of failures, this is unacceptable. Do Lowes and Whirlpool expect their customers to just suck it up and do without a refrigerator for months while we wait? The warranty is worthless without prompt problem resolution. Whatever happened to real customer service?

We purchased a Duet washer in Feb 2011. On Nov 2011, it started making a very loud noise when it would spin. We contacted the warranty company, not realizing it was still under the manufacturers warranty. The warranty company came out and took a look and claimed it would be about $1500.00 in parts to repair. We contacted whirlpool and they also sent a service person that claimed the same thing. Both service people claimed that the other did something to the machine and it was the others responsibility to fix it. We have contacted whirlpool and the parts have been ordered. We were informed today that they are on backorder and will not be available until some time the middle to the end of January. When asked why they just dont replace the washer, the answer we received was that was not the policy.

The washer began to start making noises as if coins were in it or plastic breaking every time I wash. Also, it does not wring clothes out good and clean well. I have Whirlpool Cabrio.

I bought a Whirlpool water heater from Lowes in the fall of 2009. For the first 4 years it worked fine. Since the spring of 2015, it started to stop working. I called the company, and they recommend their contractors to fix it. In less than a year, I had it repaired at least ten times. I spent more to repair it than I bought it. This water heater has a 10-year warranty on it. Per the companys recommendation, I replaced the thermocouple, clean it, have it regularly serviced. The technician told us we need to change the gas valve assembly. When I called, they sent a burner assembly. When I called, they asked me about the exhaust pipe, whether it is go through the roof or go through the side of the house. I took several pictures of the exhaust system and sent to them. I called, one of the people on the company side said my exhaust was wrong, and need to be repaired by a HVAC company. I asked what is wrong? They dont tell me. I sent emails, and called to ask an answer, and got nothing. My impression is that they dont want to deal with the issues and simply want the consumer to get tired and replace the water heater. It really shows the total disregard of the interest of the consumers. This should not be the way people do business in the United States. When a big company has large numbers of lawyers, they can ignore the law. What a corrupt system!

We bought our Whirlpool refrigerator model # WRT318FZDB02 July of 2019. We liked it very much. The beginning of January 2022 we started having issues with things freezing. A few days later nothing got cold. The appliance technician that checked it out said our seals on the compressor were bad and needed a new one. He told us we were better off buying a new refrigerator. I contacted Whirlpool support and they told me the same thing. Our previous refrigerator lasted over 30 years!! I would think Whirlpool would make their refrigerators last longer than 2 1/2 years!!

I purchased my Whirlpool refrigerator about 4 years ago and havent had any problems with it. One of the things I like about it is it has adjustable shelves not only in refrigerator part but also in the door part so that you can put bigger items like milk, etc. in door. It also has crisp bin for things like lettuce that works very well.

Wish I had done more homework before I purchased a Cabrio washer and dryer. The washer uses so little water that I sometimes find dry spots on clothing when I take it out. How can it possibly be clean if it doesnt even get entirely wet? I now pre-rinse all of my underwear before putting it in the machine. I know the instructions say not to put in wet clothing, but if it breaks sooner, Ill get to replace it sooner with a more traditional model. I always use the lowest spin speed - anything else makes my clothes hopelessly wrinkled. I like the large tub for washing blankets and comforters. Thats about the only advantage I can think of. The dryer sensor quite often goes off after about 2 minutes if I use any setting other than the delicate or timed features. Ive had the machines for 2 years and had the dryer repaired once under the extended warranty I purchased. Very disappointing purchase.

This set of washer and dryer are very simplistic and have few options. They came with the house I just purchased and I think they may be 10 or 12 years old. I cant wait to buy a new set... Very soon!!

Mold in my dishwasher right after having washed the dishes!! This is the first time I have seen the mold on the racks (lots of it!). However, my neighbor also has a Whirlpool and complains of the mold all the time. Also, my dishes often do not come clean. I would not have purchased a Whirlpool, but it came with the house, three years ago. Therefore, I do not have a receipt for it.

Purchased over range microwave WMH31017AW-2 from Best Buy Mar. 12, 2015 and after installing it noticed code Door appeared and that there also was a dent on side. They replaced on Mar. 19 and we had the same Door code problem. Called Whirlpool and they sent out a Tucson repair tech and he ended up coming out at least six times changing 3 switches, 2 cams, 2 brackets, control board, and line filter. Still had problems and Whirlpool requested he call their tech and he did and they told him to make the same changes and he told them he already did all that and there still was a problem. Then Whirlpool told him to switch some wires on control board which did not solve anything. Then second thing they told him was to file and clean door brackets which also did not solve the problem. We called back to Whirlpool to tell them we did not want this defective microwave any longer as all these repair trips were not solving anything. They wouldnt give us a answer right then and said they would call us back 24 to 48 hrs and we are still waiting. We will never recommend Whirlpool to anyone nor ever buy from them again.

We moved into our new condo a few months ago and my wife noticed that the knobs and front of our new Whirlpool Stove were getting too hot to touch so we called Whirlpool and since then never used stove. Was over one year old, we had to call their factor service representative. The charge was $98 plus labor $90 to tell us that even though the surfaces were way too hot to touch and dangerous to touch they were still within the factory specs of 167 degrees for the knobs, 152 degrees for the drawer, and 172 degrees for the front glass. He found the front of the unit reached 152 degrees which was hot enough to cause a serious burn when the stove was only set to 400 degrees. Why would a company set specs that will cause serious injuries? If my wife or grandchildren get burned by this crappy stove Whirlpool will be hearing from my lawyer. Stay away from any Aquaclean Whirlpool stove.

My Whirlpool Gold Star aqualift oven stopped working right at three years, when the warranty ended. I paid the $650 for repairs to the stovetop, hoping this was a one-time situation. Six months later, my oven has quit. This product is not a good investment. Im very disappointed.

The dishwasher keypad failed after 1.5 years, went through 2 gas ranges, peeling paint and orange flame in less than a year. Now dealing with the washer, the pump is spitting out white plastic after less than a year. No more Whirlpool in this house.

Sent an e-mail to Whirlpool. They responded with apology. Sent a second e-mail telling them they should be paying the $300 for circuit board in a two-year-old range. No response. Also, sent e-mail to Geniers. No response. The impression I get is that neither are the least bit interested in the problem. Once they sold the $1260 range, they were done. We will never buy another Whirlpool from any store and we wont buy anything from Geniers in the future.

I have automatic Whirlpool washing machine since 3 1/2 years I am using. Now 2 times electronic board came problem so how many times can change like this? Why they are manufacturing if they cannot solve this problems? Should not sell in the market. This all not coming free and need to struggle. Whirlpool products all very bad appliances.

I purchased a compact frontload washer. At first, I was getting a code f30, which took the technician weeks of coming to my home and changing different parts to finally accomplish that problem. After that, the machine would not go into high spin to wring the clothes out. So everything comes out soaking wet. After two different companies (Herbs Appliance and DanMarc Appliance which I got from my service contract) changed speed control, board, latch control, main computer, and top control board, the machine finally worked for a little while. Not long after, the machine is no longer wringing out once again. I am no longer under contract but had a repairman out three times to inform me this machine is a lemon. Whirlpool tells me I am no longer under contract, but my argument is this is not a new problem but a preexisting one.

I was very excited when Melanie from Whirlpool customer service called me back about my complaint. WHAT A JOKE! I thought she was going to offer at least a repair considering by her own admission this same problem with my control panel of my double oven happened just last May (dead for the third time). Instead she offered me 15 to 30% off a new product if I bought it in the next 30 days! ARE YOU KIDDING ME?The first time the control panel died was when I used the self-cleaning feature. The oven never turned on again. Cost me hundreds. I have been afraid to use the self-clean feature ever since. The second time was in May and is no longer under warranty? Again it cost me hundreds!! Now I am supposed to be happy with 15% off another one of your products? Why would I have any faith in any of your products? I have since found out that Whirlpool has had so many problems with this model - they have quit making it. The repair man says Whirlpool cant make the control panels fast enough to keep up with all the repairs but this is still not under warranty - how about a recall? Do you guys stand by your products at all?

Model number wrf990slam00. I purchased this French door refrigerator in September of 2013 (less than two years ago). Our freezer stopped freezing a month ago. Knowing it was out of Warranty we had a non-Whirlpool related repair tech out. He said the compressor was going out, he said to call Whirlpool because this should not be happening on a fridge less than two years old. I called Whirlpool. They offered me a extended Warranty knowing the issue for $320 so I accepted since a compressor with labor is much more than that. Whirlpool arranged for a repair person to come out. The guy hardly looked at my fridge, didnt hook any gauges up and said maybe just see it in a few days it works again... after asking ME for a thermometer to check the temperature! I told him well we had a previous repair person out and he said it was the compressor. He said hed have to have someone else come out because he doesnt know anything about compressors. Um ok why did they send you out then! So the following week I get a call from a different guy with the same company saying my parts were in and they were going to come out and replace them. I said I thought the guy didnt know what was wrong with it. He said oh well its the compressor and evaporator! Ok well I guess comes fix it then. They came out replaced the parts. Within 36 hours the freezer was working again, ok great! Well a week later we had people over and we bought ice cream and put it in the freezer. A few hours later we pull it out and its melting. Called Whirlpool again, they sent a second company out. The guy hooked up his gauges and said it was definitely leaking refrigerant and the fibrotic in the ice maker was broken. He said he couldnt fix it because the company that replaced them is responsible for it, and that in this type of refrigerator the compressors need to be placed a certain way or they leak which he suspected that was the case. Called Whirlpool, they scheduled for the original company to come out. After 2 times of them not showing they finally came a week and a half later. The guy hooked up his gauges said it wasnt leaking and that the other guy didnt know how to read the gauges. He looked around for a bit, took my drawers out then put them back in and broke one of the brackets, then called the tech line and said its probably an internal leak. He said he needed approval from Whirlpool to look any further. A few hours after he left the refrigerator got warm. I called Whirlpool to expedite the claim and they said the company hadnt made a claim yet. Ok great. I have a two-year-old and Im pregnant and we have no refrigerator! Called the next day. Whirlpool said the refrigerator is now too expensive or not repairable and they are going to make me an offer on replacement. Ok great! Well not so much. I call a few days later to see where the heck my offer is and they tell me sorry we will only refund your Warranty What! My fridge is less than two years old and I paid $2100 and it is not repairable and thats all you will do!!!! Im in the process of fighting this but I doubt they will do anything. Just dont ever buy a Whirlpool and if you do buy the Warranty the store offers! Each repair person that came suggested the same thing and said these new Whirlpools are junk and have had many of these refrigerators do the same thing. Whirlpool makes tons and tons of money making these cheap refrigerators but does not care about the customer whatsoever! Whirlpool has lost my business forever and I hope more customers because of this review.

Please do yourself a favor and stay away from both Whirlpool and this unit. I purchased it from a local dealership and paid $881.00 which included tax and delivery cost. In less than 2 years, it broke. Whirlpool does not offer a warranty on the unit. After having a Whirlpool repair person come out for a cost of $75.00, I was informed that the parts to replace would cost $800.00 not counting additional labor cost which was TBD. I contacted Whirlpool and went from Agent (Phylicia) to supervisor (Ashley) to Manager (Carol **). The best offer I was given was to buy the parts at a discount of $400.00 which did not include tax, delivery or labor. So it would have run approx. $550.00 to over $600.00 to fix a $771.00 washer.My next letter is to Jeff Fettig (553 Benson Rd, Benton Harbor, MI 49022/ CIO of Whirlpool) to let him know how impressed I am with his product and customer service support. The next Whirlpool item I buy will be never. Take this as a word of warning to go Maytag or any other vendor because Whirlpool will not support you once the sale has been completed. Good Luck.

I have a two-year-old top of the line Whirlpool Duet Steam washer. Cleaning performance is adequate at best, but my biggest complaint is about the visible mold buildup that collects on the water dispensing plate as well as on the detergent, bleach and softener dispenser and rubber lining of the washer opening. I have cleaned the removable detergent dispenser weekly since purchasing. The water dispensing plate has a continuous buildup of thick black mold that can only be removed with a tooth brush and bleach and only a small portion of those openings are reachable. I have cleaned the machine with Affresh as recommended and exactly as the manufacturer recommends. Nothing changes! I contacted Whirlpool and was told this was normal for all washers in which some moisture always remains and that I should continue to clean and leave the door and dispenser drawer open to allow the areas to air dry. So, I have done all of those things for the past year and nothing has changed! I received notification that a class action suit had been filed against Whirlpool for this mold issue but have not been contacted in any other way. Not only is this mold visibly disgusting but certainly is worrisome from a health perspective. When I contacted the company a second time, I was told there was nothing that could be done and it was in no way a design flaw on the part of Whirlpool.

My Whirlpool has all basic features and works for household jobs. It is extremely useful for routines like towels and clothing. It also works gently enough to launder curtains and goose downquilts. Operations are very simple and the controls make it very simple.

Just about three years old our washing machine started making a horrible noise and soon after a horrible smell. Won’t complete spin and dry. The bearing inside the drum has failed. The pump is making an unusual noise. I see a lot of reviews about this product. I find it strange that it appears to have a good rating at all the advertisers but in reality it’s really a horrible machine. Shame on Whirlpool for our landfills, dumps and recycle bins with absolute garbage plastic and metal Has to be recycled. We have only disposable garbage for appliances.

I just purchased a new Whirlpool 6th Sense hot water tank #333570. This unit is a piece of garbage. Whirlpool should be ashamed at the quality of product they make. This unit came with a bent temperature and pressure relief valve, which required a piece of copper tubing to be bent awkwardly just to remedy the situation. Also, the control box is set at 12 (most other brands are 14, which is common), forcing the gas lines to be re-piped (very expensive). This unit also is extremely noisy, runs really, really hot and is not energy-efficient at all. Shame on me for not researching this product more closely. If youre buying a new hot water tank, steer clear of Whirlpool products.

My washing machine stopped working. I called customer service and got through to Tonya, in the Benton Harbor, Michigan call center. She was wonderful! Living is SW Florida, were having a difficult time right now dealing with the aftermath of Irma. Tonya is an angel during this trying time! Thank you Whirlpool for have exceptional customer service reps! Ill continue to purchase your products as a result.

I purchased a Duet Dryer less than a year ago and it stopped working. Got the warranty people to send someone to diagnose it. The repair person ordered two parts to fix it (they took the control panel off the order for some reason). They sent a second inept person to try and install the part they did send and it did not work (He was the most condescending person I have ever met but that is another story.). Of course it did not work and they actually have to replace the control panel AND the electrical panel (which as you know was ordered by the original tech, but taken off the order by who knows?). Now they are telling me that the part that they should have ordered 2 weeks ago is on back order until sometime in May. All I am getting from Whirlpool is lip service and they honestly do not care one tiny little bit that I have a dryer under warranty that will not have been working now for close to six weeks. This is unacceptable business practices.For the record I bought the unit at LOWES and they too refuse to stand behind the product. Basically told me tough they have nothing to do with it. I also purchased an $8000 Kitchenaid (Whirlpool) Refrigerator 5 years ago and the control panel went out about 4 years later. They stopped making the part and I have to THROW away an $8000 refrigerator because they dont make the part for it. As evidenced above, Whirlpool products do not stand the test of time and when they do break (even under warranty), they cannot fix them in a timely manner or at all in the case of the refrig (not under warranty). I caution every reader of this diatribe to choose wisely WHERE you purchase your appliances and carefully select a brand other than Whirlpool (and its brand affiliates of Kitchenaid, Jenn-air, Amana and certain Kenmore products).

We purchased our refrigerator about five years ago and we have dealt with it freezing up constantly. The coals and vent are at the bottom of the refrigerator. I believe that is a lot of the problem. We have continuously blowed off the coals to keep it from freezing up but sometimes its still freezes up. I do not recommend the two-sided door Whirlpool refrigerator.

I ordered a washer dryer combination through Whirlpool. I was given a delivery date 2 weeks out. Whirlpool employees must be doing their laundry very sparingly if they think that this would not put a strain on a household. But I was willing to wait. I asked the date and they wouldnt give it to me. A week later they called with the date and I asked the time. Again they wouldnt give it to me. However they said they would give me the time the night before. They then called with the time, which was during work hours. I told them I would be unable to do this during work hours and they gave me the only other optional date, also during work hours. I finally agreed and took a 1/2 personal day. When I arrived home. I received a phone call from Whirlpool that they will not be delivering my washer/dryer unit at all and to pick a different date. I canceled altogether.UPDATED ON 02/24/2016: I have worked hard to not get upset at companies. However I feel that this is an especially poor company and I cant remain silent anymore. I bought a Duet Washer and dryer over the phone with Whirlpool. It took 3.5 weeks for it to get delivered because Whirlpool kept cancelling. Each time, I took a 1/2 personal day so that I could meet the delivery people within their 4-hour window frame. On the 3rd attempt, they were finally delivered and set up by the delivery men.During the 2nd time I ever used the product, it stopped working, making a horrible grinding noise. I had to unplug the machine. My husband came home and hes pretty handy. However he was unable to even press 1 button. I had a friend in the repair business come the next day and he was unable to repair it. I called Whirlpool again and they said theyd have a repairman out the next day. They outsourced the job to a local company and Whirlpool sent me a confirmation email with a time and date. Again I took a 1/2 personal day. After hearing from no one, I called the repair company. They said they had no record of me in the system. I cried.I called Whirlpool and was put on hold for 3 hours. I hung up and called again. They said my department closed 8 minutes ago and they couldnt take my call. I asked how that could happen considering you began the call 3 hours before that time and would have stayed on hold until I died had I not decided to hang up and try again. Every time previous to this I had been on hold for a minimum of 1 hour.I have been trying to return the product. They tell me that Im unable to because my product is functional. I told them it was in fact not functional, which was about the 3rd time I said this, and they said Ill have to call back 1st thing in the morning. I told them I cant risk any more work time to deal with this poor company. So they put me on hold again and thats where I remain. I am currently going on 27 minutes.

I just bought a Whirlpool Duet Front Loader, and it vibrates excessively and wont fully rinse out all of the detergent. I have to take the tray out each time and rinse. Also, it has a musty smell.Whirlpool sent a repairman out to replace the shocks on a washer that is less than 2 months old. The repairman told me to use less detergent, but I am only using a teaspoon of powder detergent which is recommended and using Affresh once a month. There is nothing they can do about it till it is deemed unrepairable.

Water filtration unit was leaking only when someone got water. It pooled into the bottom of fridge and ran out under the fridge and because of the slope of the floor was running back towards the wall. We didnt notice until our laminate wood flooring was starting to swell up. It was probably leaking since the day we bought fridge brand new, but took us 4 months to notice. Whirlpool said they will not fix our flooring, only the fridge. We had to make a homeowners claim which we did. When the contractor moved the fridge back after replacing all flooring it starting leaking from the ice maker unit. Only when the ice tray filled it would gush out water. Our flooring is now ruined a 2nd time and Whirlpool will not fix the floor. Repairman said that Whirlpool used rigid parts in the water and ice maker units and tons of people are having the same problem. Since there is no flexibility in these parts they break when the fridge is moved. Whirlpool sucks and I am fighting with them and Lowes to get this fridge replaced with a non Whirlpool appliance. I will never buy Whirlpool again.

I too expected a whole lot more for the price I paid for Whirlpool WTW5000DW1 HE washer top load. Fuzz, grass, pet hair and food remain after washing. Had a repairman out to look at it. There is nothing wrong with it. He says they do not use much water to save money. Well, if I a have to wash everything at least twice am I saving money? Think. Will look into an old fashioned washboard next time. Frankly I think it is a scam. The HE Tide is more concentrated and my clothes do not come clean! Tried to get my money back from the company that sold it to me and I was told only if I were to buy the $900 Speed Queen. Someone’s making a lot of money from consumers who need washing machines.

I purchased the unit in May 2012. Right out of the box on the first day, the tank was leaking water from where pressure relief valve screws into the tank. Whirlpool replaced the part from my local Lowe’s store which I had to go get on my dime and install myself to solve the problem. Its now the 2nd week of January and the water heater is dead. I didnt even get 8 months out of this water heater that has a 12 year warranty. The electronic thermostat died, and I will be going 3 to 4 days without hot water until Whirlpool can ship me another thermostat. Nothing like taking an ice cold shower in the middle of winter. Like I said, buyers beware!

In Feb. 2014 we moved into a new Condo and bought all new kitchen appliances, MAKING one mistake, a Whirlpool side by side refrigerator, Model WRS322FDAM 01. It had to be ordered and was received by Lowes on March 10th. Letters from Whirlpool told me that their service warranty had ended as of 2/1/15 which predated our receipt of the fridge. It is a bit noisy with the ice maker, and when it fills up with water, you can hear it, and yes, the ice does fly a bit when you put it into your glass.The worst thing about this piece of junk, is how cheaply it is made. The materials used must have come from the rejected pile of parts. Its just my husband and I, no grandchildren/children and very little company. So, the fridge received average use and then within 6 months, one of the drawers cracked at the back. I tried to glue it back together myself because I was told that it was not a covered item??? My repair lasted a few months and then came apart entirely. When I removed the broken shelf I noticed something around the LED light on the liner in the back of the fridge. I pulled out the meat drawer and found a crack that began at the bottom of the light and had moved about 3 inches to the left, and another one that began at the right of the light and that was about 4 inches or so.Life intervened and when I looked again, the right side crack had split and deepened and it had now crossed over to the rounded edging connecting the back liner to the side liner. The left side crack had also moved further to the left, and is now approaching the side corner. I spoke with Whirlpool and they sent out a repair company who e-mailed a photo of the cracks to them from our home. The company response was that they would cover the crack with 482395 liner tape. - this was their idea of a repair.I then spoke with a Lowes representative who agreed to send another repair firm out. Well, they came today and when they spoke with Whirlpool, they were told to order an Epoxy kit (# 8212572) - this was their version of a repair. I spoke with a supervisor and told her that they were not repairing the liner, they were just placing a bandage on top of the crack. I compared it to owning a new car but having cracks in the dashboard. In this case the dealer would place tapes over the cracks instead of just replacing the dash. Neither response from Whirlpool was a repair. All they were doing was hiding their piece of garbage. She disagreed and would offer nothing further. I told her that I was going to bring this to the attention of any consumer group that I could, and might even see if a class action suit could be brought to bear as there were many other reports of cracked liners. We are totally disgusted with the product and its manufacturer. Whirlpool used to have a good reputation, but after this, it is now at the bottom of the garbage barrel.

I have a Whirlpool fridge model G165ARXXF05 for over 3 years. This is the second time I have had to replace the motor on the ice maker. In calling Whirlpool for help in the matter I only got a decline from them... I would never buy a Whirlpool product again.

Was baking a pie when suddenly noticed the electric range had caught fire underneath the bottom of the oven. I could see partially through the slits inside that the heating element was on fire. Could not get to heating element as it covered. Shut the door and turned the oven off so the fire would die out. DO NOT BUY THIS PRODUCT. I was baking pecan pie. Whirlpool is no longer a quality brand. Washing machine bought at the same time has been repaired twice since owning. Also, Aqualift technology is a joke. It doesnt remove any messes burned during cooking. I wish Id stayed away from this complaint. Bought a stove, washer, and dryer. Dryer has been the only appliance we havent had a problem with. We saved over a year to ripped off by Whirlpool. I expected a washer and stove to last far longer than 3 years. Actually would be 3 yrs come December. So disappointed.

I bought Whirlpool refrigerators around one and half year ago. After 1 year the light of refrigerator was broken. I was contacting customer service and arranged the fix. However, the contractor never showed up. After I making the call several times, I gave up finally. The repair is really bad experience!

In 2007 our Whirlpool 30 gallon gas water heater began to have issues. Serial number 0425126675, Model Number FG1F3030T3NOV. The pilot light kept going out and would not stay lit.. After several times with replacement parts being sent with the same thing happening, finally in 2010 they replaced the water heater. A new water heater was professionally put in, serial number 1023T412357 Model number BFG1F3030T3noHV.I am having the exact same issue and I was told that the warranty was null and void on the new water heater because it was a replacement. They replaced a defective water heater with a defective water heater. I called the number given to me by Lowes 1/877/817/6750. I spoke with Nichole. I told her that I should not have to pay for replacement parts for a defective water heater. I told her that I was never informed that there would not be a warranty. I live on a fixed income and cannot afford to buy another water heater because I was given a defective water heater in replacement for a defective water heater. I became angry stating, Thanks for nothing and I hung up. So many people have the same problem with these water heaters that something MUST be done.