Our range emits smoke and a toxic odor spontaneously when not in use. We feel it could be a potential fire hazard. We have had repair people and fire department out. We have contacted the manufacturer numerous times and they do not return our calls.

I was not impressed with the new HE washers but could not find any traditional ones anymore. I bought a Amana and am disgusted that it is only 3 years old and needs to be replaced because of a transmission problem with it not agitating. It costs more to repair than it is worth. As a consumer, I should be given a choice whether I want to upscale or be satisfied with older model features. I will never buy or recommend a Amana HE washer to anyone. My mother also has one, has had it for a year and it is already giving her problems. Shame on you Whirlpool.

We purchased our washer approximately six months ago. It is an energy-efficient top loader without a central agitator. If I wanted a washer just for lingerie then I would be satisfied. But I need a washer that will clean farm clothes. My husband works hard and his clothes show it. This washer does not clean them. I even tried putting very few items in at a time. They still arent clean. I have to take my heavily soiled laundry to the laundromat. My other main complaint is the baffling feature of a lock mode. I spend countless minutes standing by my washer waiting for it to unlock so I can toss in an extra item or add fabric softener, etc. When we removed the latch, the washer didnt work at all. Replaced the item at a cost of $40. Infuriating!

My husband and I have been loyal Whirlpool consumers for over thirty years. When it came time to purchase a new refrigerator, we purchased the GC3SHAXVY00 model. It was quite expensive but we decided to splurge. This was the worst mistake. Let me also state that we have had the refrigerator now for maybe 5 years. Within the first 6 months, the door that is the central operating system for the appliance went out. The appliance was still under warranty at that time, so Whirlpool ordered a new door. The technician replaced the door and left. However, within 15 minutes of the new door being replaced, the entire refrigerator began to shut down, not just the freezer. Fortunately, we had the techs cell and we called him and he came back and put the old door on until he could order another new door. That made three doors in the first 6 months of us owning the appliance. Then, the ice maker started freezing up. We were told just to defrost the ice maker once a month, that this was a problem the company was experiencing with this 500-dollar refrigerator. Then, the water line started freezing so we would have to leave the freezer door open for about half an hour every week to get the line to thaw so that we could get the water to come out of the dispenser. Now, the ice maker has quit completely. Are we going to call a whirlpool tech? NO, what for?This refrigerator has been a true lemon from day one. I have three more Whirlpool appliances that have broken down within 6 weeks of purchasing them. It was time to replace our appliances so we thought we would support our local economy by purchasing Whirlpool. To say the least, that will never happen again. I will be replacing all my appliances with LG from this day forward.

My Whirlpool refrigerator needed a $400 mechanical repair shortly after the 1 year warranty expired. Its only been 13 months since repair, and the refrigerator is experiencing the same problems again! Whirlpool is plagued by negative reviews across the internet... hundreds of complaints on Yelp.ca forums, and consumeraffairs.com. There also used to be hundreds of negative Google reviews, but mysteriously all of those reviews have disappeared, and you can no longer leave a Google review for Whirlpool Corporation.

I feel as though they could use some additional features, it’s also hard to change out some of the wiring in the back. I’ve had some issues with smells coming from the washers as well from them. Hopefully they can start to look into tweaking smaller details to improve the overall machine.

August 10 2014, I purchase a new Whirlpool HE. Monday cant wait for the delivery of my new washer! Im ready with my HE detergent & 2 loads of dirty laundry. Tuesday, I want my broken old Kenmore washer back! My kids clothes came out dingy. Did a second rinse & spin but didnt help. Second batch had to be rewashed. Some areas were not even wet. Had to pause it to add more water to & again to rinse it. Plus I had to mix my softener into a cup of water to add it on rinse because I forgot the rinse ball, unlike the old washer where I add into dispenser & forget about it. So unhappy & dissatisfied.

What a horrible experience. I purchased a Whirlpool Duet HE Front Loading Steam Washer in 9/9. I have used it no more than 15 times. It has an error code F70. I called Whirlpool and used one of their recommended technicians. He was there for no more than five minutes and he informed me that it was one of the two parts--one is $300, the other is $500. Both these parts are computer chips. He instructed me to call Whirlpool stating that they would give me the parts for free. I did, and they refused stating that the product is now out of the one-year warranty. This is clearly defective. I am now faced with $1,000 fix. I feel that I was further misled by Whirlpool because they should have told me before the service call that I was going to have to pay $1,000. The customer service reps and the manager were both unresponsive and rude.

We purchased a Cabrio top loading washer WTW6400SW2 and 2 Cabrio Dryers WGD6200SW1 (one for our cabin) in 2007. Since day one the washer tied clothes in knots, never cleaned the clothes properly, and went out of balance several times each load. We purchased from Best Buy who did their best to service the dryer (black, rusted vents replaced inside dryer). But as for the washing machine, we were told there was nothing they could do. The repairmen stated Whirlpool was aware of this issue and doing nothing. When I called Whirlpool, they said no repairs were logged for the washer. No, of course not. The repairmen said there was nothing they could do! This went on and on until our machines went out of warranty. Now Whirlpool happily tells us with glee in their voice that its out of warranty and there is nothing they can do. They know there is nothing they can do. The design is faulty! The line needs to be pulled out of manufacturing! Whirlpool did say they would log a customer complaint on the design. Right. Im sure they dont have any of those yet. Whirlpool is defrauding the consumer with products they know are defective. Please people, do not purchase any Whirlpool products. Put them out of business where they belong.

On 16 March, I lodged the complaint to Whirlpool’s service center in New Delhi. My service request number is **. Engineer’s name is Dharmesh. He came for the first visit and he sent the person named Hassan who said there is gas leakage problem. I told him that problem is much more complex than leakage as I have already checked about the leakage, but he didnt listen and repaired and took Rs 2995 from me by giving 3 months warranty. The fridge again got damaged. Now, when I talked to Ms. **, she said the compressor is damaged and it will take Rs 2000 more, which means my earlier Rs 2995 has gone into vain and they are demanding Rs 2000 more, though it is in warranty. When I asked her that I want to talk to a senior manger, she rudely talked and refused. I called Whirlpool’s customer care on 01160008558. There’s a guy named ** who abused me and behaved rudely with me. The customer care executive doesn’t even have bit of manners as how to talk to the customers. It’s really a shameful thing which I had not even expected from the brand company like Whirlpool. I want very strict action to be taken against Ms. **, Mr. ** (CCE). I also want my fridge to be repaired as soon as possible without a single penny or I want my earlier Rs 2995 back.

I bought my Whirlpool induction stove several years ago. We normally use a toaster oven for baking as we are only 2 in our home. Last year I decided to cook a large turkey for the family. I threw the turkey into the oven and started cooking it. After an hour or so I decided to start cooking the potatoes etc on the stovetop portion. My potatoes started cooking and my element shut down. I did everything I could to get it going but finally resorted to the manual to see if there was a suggestion. The suggestion was that the oven had heated the burners too high and that I had to shut off the burners and wait for 5 minutes and try again to use them. The oven was only cooking at 300F. I waited 15 mins to get it running again. The stovetop went out once again and I had to stop cooking. Conversely Ive had the same issue with the oven. Ive been cooking in the oven and have had it shut down as a way to address the stovetop being too hot. How am I suppose to cook on this unit with any kind of confidence? I did an online chat with a rep today and they suggested getting a technician over to the house. I was told I could pay $129 to have them look at it. This is obviously a design flaw that I was never told about prior to my purchase and would never have bought had I known. Shame on Whirlpool!

Aqualift technology does not work!! This is absolutely the worst product I have purchased from Whirlpool. The aqualift technology DOES not clean the oven, even if you clean the oven after EACH time you use it! I am not able to bend over and spend the afternoon in the oven. And even when I do, I cannot get this oven clean!!! Please DO NOT buy a Whirlpool stove with an aqualift technology oven cleaning process!!! You WILL be sorry!!!

I purchased a Whirlpool fridge in September of 2015. In March of 2016 I noticed the Fridge portion was getting too cold. By April 2016 the freezer stopped freezing and fridge started warming up. I reported the issue to Whirlpool and made an appointment. The day of the appointment the first company called and their tech couldnt make it because of a family emergency. They sent another company out instead. That company diagnosed the issue as a faulty chiller and ordered the part and told me they would be in touch. A week goes by with no working fridge and I call them. They say it will be another week for the parts. Two weeks go by - no call. I call them and they say they have the parts and I make an appointment.The day of the appointment I call them to find out what time they will be out and they tell me they dont have all the parts. And when I mention that I have been without a fridge and that I am frustrated that they arent calling me and that I am having to call them back the lady starts yelling at me asking me if I want to cancel my appointment. So I call Whirlpool and ask for another company. They send a company out that is not trained to be working on a sealed unit. So I call Whirlpool back again and they send an in house tech out three days later. This is over about a month without a fridge at this point. Their tech simply recharges the system and says that it should be fine.A week later the freezer stops freezing and the fridge warms up to the point that both are not usable. The tech comes out and diagnoses that there it is most likely the chiller because of a build up of frost in the freezer. Orders the part and a week and a bit later I call Whirlpool up to get an ETA on the parts. They say they have the parts now (no call??) and they schedule an appointment. The tech comes out and puts the part in almost a week later (2 months now) and says that it is still building up frost in an area that it shouldnt and calls tech support back and forth for the next two hours. He leaves saying give it some time to see if it works, but admits to me that it is likely it is leaking in an area that he cant access.So I call up Whirlpool and explain the situation and ask for a new Fridge. It has been two months and the tech by his own admission could not say he fixed the problem and thought the problem maybe somewhere else. After looking at my case and me being on hold back and forth for about a half hour the supervisor says that at this time I need to wait to see if it fails again. And that if it does I need to have a tech back on site to verify. So this will be the seventh time I took time off work, it will be the fourth time the fridge fails and that I will have to throw out groceries. When is enough enough. I am into this now for almost double what the fridge is worth in lost wages and groceries.Do yourself a favour and stay away from Whirlpool!!! If I have to guess the following will happen: five days from now the fridge will stop working again (when the Freon leaks out - same timeline as previously) and then I have to call for a tech (3-4 days) and the tech will come out, determine that it isnt working. I have another conversation with a supervisor asking for a new fridge and they miraculously agree (yeah I know). Then what two weeks, a month... before I get a new fridge. I anticipate that I will have been without a fridge for 3 months before it is all resolved. Ridiculous is all I can say. Whirlpool should be embarrassed.

I need to start by saying I or we, my wife and I are both disabled - her with a head injury and a prosthetic leg and walks with a cane and myself well Im stuck in a wheelchair, this makes grocery shopping more of a chore for us than most people and putting things away is part two for this chore. I figured Id buy the biggest, best (LOL) refrigerator Whirlpool had to offer, so I could do our grocery shopping once a month and have a place for everything and the fridge being so big would be capable of holding a months worth of food. It performs that function very well!The problem began when I purchased this wonderful piece of quality craftsmanship (cough) at Lowes in Denton Texas on 6/19/13. While one delivery guy stood on my sidewalk talking to me, we watched the one other guy bringing my rather large brand new Whirlpool refrigerator up the driveway with a regular (not an appliance) dolly. After getting to the end of the driveway and having to go through the front yard to get to the sidewalk, the monster fridge started leaning and eventually ended up on its side in the front yard, needless to say I was a little concerned about damage. They continued to get it in the house after providing me a nice gouge in the door frame before realizing it may be best to take the front door off before entry. So after getting it to the kitchen and removing the box we noticed the left door was way out of whack, so the delivery guy called his boss and we all agreed I needed a new refrigerator. A week later my second new refrigerator was delivered, no box around this one but it made it all the way into the kitchen without a hitch or any more scraps in the front door frame.Three months of dealing with water running down from the ice maker into the door storage areas I made my first service call, the guy said Whirlpool doesnt always put the correct thickness of gasket between the ice machine door and the ice bucket. He ordered gaskets and installed them the next week. Water continued to run down the door from the ice bucket to the shelf storage. 5/14/14 I called for another problem. The refrigerator seems to be running all the time, and there was a fan starting and stopping continuously as well. This was Miles Appliance - he seen the water running down the door and squirted a tube of sealer in the ice machine, replaced the little plastic fan and said that should fix it! I let the Whirlpool service scheduler talk me into the extended warranty since my one year warranty was about to expire so I bit and bought the warranty. 7/18/14 the fridge had a new sound going on for the last few days and still seems to be running all the time. I called for another warrant service, this time I drew In Home Appliance Repair. After waiting three days a guy comes out, verifies the fridge isnt cooling properly and tells me to unplug it for three days, so the ice ball that has formed somewhere can melt, that the noise I was hearing was a fan rubbing against the ice ball. So three more days go by and I plug in the fridge. Two days later the freezer has only cooled to 50 degrees. I called In Home Appliance Repair and they told me Id have to call into Assurant to make another service ticket, which I did. It takes two to three days for service tickets to get processes. After the second day, I called McNiels in Denton to see when I was going to receive my service, they didnt have a ticket for me. I told them Assurant said they would be providing my warranty service. McNiels told me they only service what they sell! I called Assurant back, they turned it over the scheduling gods. Three days later they set me up with a repairman 45 miles away. After waiting on him for four days he says he just doesnt have time to come by and pick up my refrigerator to take to his shop. I call Assurant again and am told its being turned over to the scheduling gods again. Three more days go by and they set me back up with In Home Appliance Repair. I call and they tell me they will be out on July 7 2014. The evening of July 6, 2014 In Home Appliance Repair calls and tells me theyve decided since the defrosting didnt fix the problem two weeks ago it was a system failure and they dont do that type of repair, they would call Assurant for a different service provider. I call Assurant to see whats up, they tell me A&E Factory will be out on July 13,2014. Now nearing a month WITHOUT a refrigerator and still not knowing how long its going to take to fix the problem! If Whirlpool is trusting Assurant to provide extended warranty service then thats exactly what they should be doing, it certainly isnt my fault they cant get service people out in a timely manner to resolve appliance issues. Its not like being without a stove or microwave - this is a refrigerator!!! This is the poorest service I have ever received from Whirlpool and Ive been a faithful Whirlpool customer for many years. In my opinion they should bring me a new fridge, haul this piece of crap to the nearest dump and be done with it! And after reading some of these posts there are lots of people that feel the same way about their appliances. This type of Customer Service needs to STOP, $2700.00 for a refrigerator and have to deal with crap like this is crazy!!!

The Whirlpool Gold Series we purchased, to replace the older refrigerator, has far exceeded our expectations. The French Door setup was exactly what my wife had talked about. The saleslady at Home Depot, where it was the least expensive by $283, was very well informed. We went through the specs, colors, types of finishes, etc and picked the perfect one for my wife's needs and wants. The model performs well fully loaded or almost empty. She told a few family members and they went out and bought the same model, or next model up, as we did. To wrap it all up, "Buy this. It performs as well as, if not better, than all the rest."

I’ve had my Whirlpool Duet for 12 years and it has been a great one. I’m a mom of three sons, all of them wash their own laundry!! Lots of loads are done weekly and it cleans well! We leave the door opened after it’s unloaded so the tub will dry. Every few months, I put a tab in it so it will clean out all of the buildup. I don’t get the “front loader smell” that way.

I have a one year old Whirlpool refrigerator which was fine for 6 months. Since then it has been a nightmare. If Lowe’s had not intervened on my behalf, I never would have gotten service. Have had at least 6 service calls, 2 new ice makers and various other parts. It should be bright yellow.

The ice builds up over two week periods and begins to leak onto the floor, requiring me to empty the freezer, chop out the ice and put everything back. The repair job is in the vicinity of $100. Check the net. This problem is endemic. Since this is a problem created during the manufacturing process, Whirlpool should be fixing this problem free of charge. I will never purchase another Whirlpool product.

This washing machine is awful. It takes twice as long to wash clothes. My older washing machine did clothes in 30 minutes or less. This thing takes over and over stop go, stop go, stop go. Open lid it fills again and removes water, when spinning the lid locks and you cannot open it without unplugging and starting all over again. The wash doesnt even circulate to clean the clothes properly arggghhh. Annoying as all get up. The washer has no control for the water level. The clothes dont have enough water to clean or rinse. I spent over $500 on this and cant get rid of it as most people are selling these on local websites as they hate them as well. Whirlpool thank you for taking my money and producing this junk. Never ever again! I think the seller is also responsible for not telling me what to expect of this junk.

Whirlpool Gold Class Refrigerator is not quiet 4 years old. Starting at about a year old, I had to start defrosting the freezer periodically because the freezer coil would build up ice to the point where the fan would start rubbing on the ice and making a loud noise. Then about a year ago, it started leaking water from somewhere around the water filter. The water damaged my cabinets and flooring. Then the freezer slowly started to warm up. I had a technician look at it and he determined the compressor is bad. That would cost about $900 to fix, according to him. I thought it had a 5 year warranty on the compressor and associated parts. Whirlpool is claiming this is not true. The repair costs will not be covered. I paid almost $3,000 for this refrigerator! Didnt last 4 years and caused thousands of dollars in damage to my cabinets and flooring! I will never buy another Whirlpool appliance! Buyers beware. Stay away from Whirlpool at all costs!

The 2 rear steel rack supports were flaming/sparking. I was told by Whirlpool over the phone that this might have been a recalled item, but they would send a technician to check. The technician said it was a build-up of grease and that I should not have used the rack and not to use the rack at all in the future. However, I do not use the microwave often enough to get a build-up of grease and it is cleaned thoroughly. This is a Whirlpool-manufactured product. Why would it be unsafe and why can I not ever use the rack again? If this was a hazard, why has it not been recalled?The technician removed the rack and sprayed a white substance on the support, and I was charged $138.03 for this and left with a partially, unusable appliance. I would like this to be replaced, so that I can use 100% of my microwave or be reimbursed for this expense. Please explain. Thank you.

I am extremely disappointed in my new Whirlpool washer dryer matched set. My washer started to leak at less than 6 months of age, and my clothes are extremely wrinkled due to excessive spin and smell absolutely foul. I have adjusted the spin cycle to the lowest setting to prevent wrinkling as suggested in the product materials. I have cleaned the washer with the recommended product on the clean washer setting, although now with the leak, that means a good floor mopping too!I have contacted customer service about the leak since the machine is still under warranty - and they gave me a 4-hour window on a specified day for the service. I took the time off work and the technician failed to show. I called twice to follow up on his whereabouts and ETA. They did nothing except tell me to keep waiting. 45 minutes after the outside hour of arrival had passed, I called again. The customer service offered to make me another appointment so I could take another half day off work and hope he would show up the next time. When I asked for a preferential booking (with a real time) to minimize taking more time off work, the manager said all she could do was give me another 4-hour window. I said that was really bad service and she hung up on me! Another rep did do a little better - he sent me a name and number and said I could try to book an appointment directly and hopefully minimize the additional time off. Its the last Whirlpool appliance Ill buy - with that kind of customer service, Id rather be out pounding my laundry on a rock.

Whirlpool duet - This washing machine is absolutely horrible!!! I pull clothes out and they are tore up! We have replaced parts that we were told could be causing the damage and its the same thing! I am very unhappy! Ill be calling Whirlpool again but Ill probably get the same runaround - oh we are very sorry we dont have any known issues with that machine. Clearly when you look online it is a very known issue!! I doubt all of these people lied about calling!!

Our less than 3 year old Whirlpool Gold Series 3-door refrigerator (WRF989SDAM00) went up 2 days before Christmas (12/22/17). Service guy looked at it and explained that the compressor was going. We lost food in the freezer since that was the first to lose cooling. We were told the parts alone would be over $600 not including labor, which could be just as much -- the actual repair ticket states a blockage in the cooling lines, needs Sealed System Repair.We understood that trying to repair a Sealed system could create more problems/repairs down the road. In Sep. we had ice build up on the inside of fridge under ice unit, part was a recall under warranty and was replaced, then 2 weeks later they needed to replace an additional part (adapter kit & user interface). It was also making a really loud noise on and off. These parts didnt help completely with the load noise. Ice stated building up again by Thanksgiving but went away before I could call again for service. Dont feel that the replacement parts really took care of that problem. Then the compressor went up.This is a Lemon of a fridge. A real waste of money. So frustrated. We did not purchase an extended warranty so it is basically tough luck for us. We ended up having to shop and then purchase a new fridge (Not Whirlpool and never Whirlpool again) in a few hours and spend money that we did not have budgeted for a big purchase a few days before Christmas. Oh, and there is one more thing, I never realized that a Stainless Steel fridge could RUST, well this one has numerous rust spots on the front door! Junk. I do have images of the rust as well as sound of the noise. I am in if a class action suit is filed!

I recently purchased a top of the line self-cleaning Whirlpool/KitchenAid range. Or so I thought. I used the self-cleaning feature for the first time only to find out it literally does not do anything. Whirlpool quickly answered my Saturday morning phone call and were very professional. When I told them the Aqualift did not work, they asked if I purchased the Aqualift kit. No, what does it contain? Two sponges and a scraper. Basically I was told I would have to clean the oven manually. That would be fine except I have osteoarthritis and cannot clean it manually. Shame on Whirlpool and KitchenAid and Consumer Reports for not doing their due diligence and not testing important features accurately, over a greater period of time with real day-to-day scenarios with people who actually know what they are doing.

Microwave did not last one year and magnetometer blew up. Customer service would not honor request to help with purchase. Repair call was more than a new microwave. In essence, I would not purchase this manufacturers appliances.

Wife and I bought a WRF990SLAM00 fridge in 5/2013. Seemed like the nicest model Lowes had at the time. The first one delivered had problems: it wouldnt stand level or seal properly, and had to be replaced. Another unit was delivered a few days later. This one - the same model - worked very nicely, for a year and a half. A few days ago, it got loud. My wife noticed in the freezer, some things were beginning to thaw. We called Whirlpool, who said, Oh, its over a year, and youre out of warranty. Sorry! Ok, so they suck. After we had a technician examine the freezer, he suggested, This is something Whirlpool needs to address. It wasnt the first (or fourth) problem with this fridge that hes seen. Called Whirlpool again, this time to gripe. Sorry, youre more than a year, so no warranty BUT, well sell you a service contract for $330! Hows that sound? It sounds like Whirlpool just disqualified themselves from ever getting their hands on another dollar from my family. Theres too many other companies who DONT treat their customers like garbage.

My Cabrio is only 4 years old and it stop working properly. I call a service technicians to repair it and after aol $45 service charge level, he tells me that it has a Motor capacitor defect at a cost of $360 to repair. So I have paid useless piece of junk. I out and purchased another washer only $150 more than the repair. I will never buy a Whirlpool product again. My last washer a Maytag (before Whirlpool bought them out) lasted over 20 years. So if you do not want to buy a new $600 washer every 4 years. Stay clear of Whirlpool.

Purchased the refrigerator in May 2018 from Lowes. August of 2019 the compressor stopped working and I lost all of my food. Repairman came out and stated that the compressor was bad on a brand new refrigerator. I am now waiting for a new compressor to arrive.

I purchased a new Whirlpool Cabrio washer/dryer set 2 1/2 years ago (Jan. 2009). I have 4 kids and do lots of laundry. This is THE WORST appliance, namely washer, I have ever owned! I so wish I had researched this product more. I ditto everything that has been said about this washer. It tore up so many items of clothing, I lost count and does a horrible job of getting stains out. I contacted Whirlpool on several occasions only to be told that they would send a technician out to see if there was something wrong. The technician would report that the washer was working properly and Whirlpool would then tell me, sorry, we cant do anything about it. I asked them if a washer was supposed to clean your clothes and unravel them? Yes, it is supposed to clean them. Well, its not doing that. No, it is not supposed to unravel and destroy them but well, it IS doing that! Therefore, the washer is not working properly. Just because a technician can not physically find something wrong with it, doesnt mean it is a poor functioning washer. This company should better learn very soon that you must stand behind the QUALITY of your products or you will soon be out of business. I will never purchase Whirlpool products ever again nor would I recommend it to anyone!

I have Whirlpool gas range, model # WFG361LVS1. The igniter went out after only one and a half years of light use (4-5 times a week). I did not buy the extended warranty, so part is not covered. I only asked that they send me the part for free. I talked to a supervisor at Whirlpool (Dave). He said I should have bought the extended warranty. He said he could not help me. He was also very rude. I will never purchase another Whirlpool product.

We have a 2008 Whirlpool gas range that has worked reasonably well but lately more and more of the electronic push switches on the keypad have stopped functioning. So now I cant set an oven temperature as only a few of the 10 number switches still work. I talked to an appliance repair guy who said that the typical electronic keypads are notorious for burning out after 3-5 years because of heat transfer from the oven. So now Im stuck with an oven that is virtually unusable and a $400-500 cost to replace the keypad control. Is it worth replacing? Can the faulty control buttons be somehow fixed? Shouldnt Whirlpool acknowledge the faulty design and provide a free (and hopefully better) keypad? There must be thousands of people out there with similar circumstances. What about a class action suit? Any advice/opinions out there?

Mine is a stacked unit...saves space and I just love the stooping over factor... BUT, its an energy saver and I always have to add about 5 gallons of water to it for it to cover even half a normal load...ugh!!!

I purchased the Whirlpool Cabrio Washer WT5500XW2 from Lowes on 9/12/2012, which turned out to be the worst purchase of my life. It did ok for over a year. It had always been noisy. Now it sounds like a jet airplane when it is on the spin cycle. This machine is not yet 2 years old. Do not buy a whirlpool washer. They are Junk. Plan on getting rid of this piece of junk and buying a new washer. Dont waste your money on Whirlpool!

My 4-year old water heater has upper/lower sensor issues for the fourth time this year. The rep was supposed to send replacement parts to arrive today (day four with no hot water), but the wrong ones were shipped. A different rep called and offered to exchange the unit for a new one. The expense to me will be $350-$450 for the plumber to uninstall my unit, take it to Lowes and bring the new one back to install. The plumber suggested I take my $450 and just buy a new non-Whirlpool unit. He knew immediately that I had a Whirlpool hot water heater because its the most common repaired vendor. Whirlpool should be covering this expense for re-installation of their inferior product. Poor customer service. Day 4 with no hot water during the holidays with no solution in sight short of me purchasing a new hot water heater. Whirlpool finally got the right parts to me and I paid a plumber $190 to install. One week to the day later, my pilot light will not stay lit. No change in ventilation since it has been installed. I will say I have been dealing with their rep Chris on the phone who is extremely nice and I feel sorry for him. But we all have the exact same issue which is not being resolved.

We bought a new Whirlpool side by side, model # WRS325FNAM00 in March 2014. In less than 48 hours, the freezer box was condensing and water was leaking on the bottom edge. The condensation got worse and worse. Five service calls later, Whirlpool replaced the freezer door--which took six weeks because it had to be manufactured.After the door was installed--no change. Whirlpool replaced the entire refrigerator in June. Guess what? The new one is doing exactly the same thing in exactly the same place. So far it has not gotten worse. Well see, we have only had it a week. But already the service rep has been out to the house and added the silicone gunk to the box in case there is a tiny air leak. Why would a brand new refrigerator have an air leak in the freezer box?

We purchased a Cabrio model WTW6600SB2 washer, it has lasted 4 years, then when the pump went out, we paid $200. To fix it then on the 2nd load, it went out, now the tech man says the motor is cracked and Im not sure if the motor is replaced, it will even work. I looked at the motor and it is made of plastic! Can you believe this? Plastic! I didnt believe it until I saw it with my own eyes. I will never purchase a Whirlpool appliance again nor will any of my relatives or friends if they ever ask my opinion.

I purchased a Whirlpool electric stove WFE540HOES 3 weeks ago from Best Buy. 2 Main complaints: Extended cooking time when using the oven. Food that should bake in 14 minutes was taking 25. Food that should bake in 30 minutes was taking 50, etc. The big issue was that the exterior of the stove was getting extremely HOT when using the oven. The area behind the handle and the storage drawer were so hot I had to use a towel to open it w/o getting burned. Thought it was a faulty stove so I exchanged it for the same model. Just got the replacement and its worse than the 1st one! The heat permeates from the bottom of the door and heats up the storage drawer below. The area behind the handle and the enamel edge of the stove get so hot. Its definitely a safety hazard if not fire hazard. Anyone else experience this??? Its going back!

I have owned the machine for 1yr and 6 months, bought new from reputable company. The washer always had kind of a clunk sound which the manual says is normal. Clothes would have white marks and streaks after was but disappear when dry. Clothes would seem damp, never like they were completely washed. Went to do a load last night and thats when it stopped working. Powered on, cycle selection was fine, lid locked, typical clunk noise, then nothing, no water. Paused the cycle, lock lid light flashed but didnt unlock. Machine powered off on its own and unlocked. I powered it back on after 30 minutes and it wouldnt let me change the cycle, panel selection was frozen. So I powered it off and contacted repair. They think its the water inlet? Pending repair to see for sure. This is not OK! I had an older machine from the 90s that was still working before I bought this one. So sad to have this type of product from this company.

Whirlpool Gold appliances are junk!!! Our dishwasher just stopped working one day. It was about 2 years old. We tried all the troubleshooting ideas we found on the internet. Nothing worked. I had a 13 Year old working dishwasher when I bought this one. Sure wish I had left well enough alone. I think there should be a class action lawsuit against Whirlpool. I had also purchased a new electric range... It is constantly giving me an error message when I try to use the oven. We have to flip the breaker and that sometimes helps. I bought 4 of the Gold appliances... I’m holding my breath on the other 2. I thought I had done a good job researching before I bought. I remodeled my kitchen. It turns out that a company that I believed was reputable and worthy of my business are not.

Bought this refrigerator in 2018 and ice maker went out 2x, then compressor went out and waited 4 weeks for part. Now the refrigerator is broken again and not cooling. Dozens of other reviews indicate the same issue with this model. It’s clearly a defective model. Customer service in Tennessee are very friendly but my refrigerator is still not working. Whirlpool French door - wrf954cihm.

Whirlpool Cabrio Washer WTW7800XW is 13/14 months old (1 or 2 months out of standard warranty). We use it 3 to 4 times a week. The lid hinge developed a crack 2 or 3 months ago. Last week, it failed completely making the washer unusable. Investigations show that a new lid is around $250 plus tax and service call (approx. $500 complete). On contacting Customer Service, they continued to say monotonously out of warranty even though it is obvious to even a layman that this hinge/lid is not fit for the job and the manufacturing material has failed. They kept reeling off all sorts of protocols but would not send any of them as a copy. This is the worst service I have had from any company. The service is despicable and they should be ignored and banned from every consumer list. I appreciate that it is out of warranty, but the runaround I am getting seems to me that they expect their product to fail after the warranty expires and they are not surprised at all by catastrophic failures so soon.

Bought this Whirlpool washer (WTW5000DW0) to save energy and water consumption. It has been awful from day 1. Clothes come out with detergent (white marks) all over them. Clothes aren’t spun out enough to dry them. It takes FOREVER for a load to finish, I can’t imagine that this is saving me anything on electric. Waste of money. Do not buy this!

Two years ago, I bought two Whirlpool Water Heaters. Like the others who have posted, after one year the first one went out. Last night the second one went out. I just wish that I had read the prior reviews before I bought these replacement water heaters. I also had to navigate a very unfriendly customer experience, first with Whirlpool and then the manufacturer. After that I had to wait a week to get a repair person out only to have to order the part and then be asked to pay for it and the express shipping. Totally amazing! I have decided to buy new water heaters next quarter because I just cannot put up with either the aggravation or the expense of constant repairs. I will returning these two water heaters to Lowes, where they were purchased. Perhaps if enough of us return them, Lowes will decide its not worth damaging their brand to sell a known inferior product. When this many people complain about a product and they all have the same experience its a lack of quality, plain and simple. And I would think that Lowes would not want to go on supporting a known inferior product when even Whirlpool is lukewarm in their response to our complaints.

We purchased the Whirlpool washer less than a year ago and are now having the 4th transmission put into it. We are also having the 3rd timer put into it. We purchased this from Sears and bought the extended warranty (thank God). One of the times the technician ordered the parts to repair the machine. The service center sent the wrong parts and we had to wait an additional week for the correct parts to arrive. The 3rd transmission they installed lasted a week before it leaked gear oil all over our floor. When you do get a service call scheduled it will get rescheduled to a later date. This happened twice. They also cancelled the service call once before they fixed the machine. If I could give a zero star for this I would. DO YOURSELF A FAVOR AND DO NOT BUY A WHIRLPOOL WASHER AND DO NOT I REPEAT DO NOT GO TO SEARS FOR ANYTHING. Worst company to business with. I will say this that the service guy that comes out to do the work is a good guy. He stayed until almost 9:00 pm on one of the service calls. Hes been here so many times our dog knows him and doesnt bark at him anymore.

Purchased a Whirlpool refrigerator July 29, 2015. Our first service call was August 4, 2015. The units freezer was frosting over, the basket rails were covered in frost, which made it hard to open. Items in freezer containers were covered in frost and labels unreadable. The interior light was frozen shut. Since the first service call we have had 8 service calls with multiple appliance dealers. No one can fix the frost issue. It just keeps recurring. Whirlpool did step up and extend our warranty for another year. In order to schedule a repair we have to call Whirlpool, a 45 minute phone call for an appliance company not of our choice to make the service call. The unit has been removed from our home for repair in dealers shop. Very inconvenient for us to have no refrigerator. Whirlpool has refused to replace the unit, choosing instead to patch-patch-patch one service call at a time. Whirlpool has enjoyed years of an excellent reputation. We are very disappointed. This is no longer true.

The first Front load Whirlpool washer leaked. 5 repair techs visits. Wasted days. Finally located the leak, in the main basket. Replaced washer. Second washer the clothes come out smelling like a horse blanket. Mold. Clean the washer every month still mold. Plan on junking the washer a getting a new model. Never expected this much trouble and time on a basic appliance.

I purchased a Whirlpool Cabrio on October 27th, 2010. The Cabrio is always giving me the UL code, which indicates the load isnt in balance. Ive been doing laundry for 27 years. I know how to load dirty clothes into a washing machine evenly. Sometimes it will take me all day to do one load of laundry! Seven months after my purchase, my Whirlpool Cabrio washing machine started giving me the F51 error code. I called the phone number on my Lowes receipt for warranty work. Two weeks later, I finally had my washing machine running again. I was happy and thought Id only have to deal with the UL code. Boy was I wrong?!Now Im two weeks away from my warranty expiring. Im getting the F51 error code again! This washing machine is an $800 piece of junk! Hopefully, I can get the Cabrio repaired before my warranty expires in two weeks. I do a lot of laundry. We are a family of six. So, I know Im hard on washing machines but come on. Shouldnt an $800 washing machine last at least two years? Im not even a full year into owning this junky washer and Ive had two breakdowns! In my opinion, this washing machine needs to be recalled and people need a reliable replacement or refund.

Aqua clean does not work. I purchased this range this year not knowing aqua clean was different than a standard self cleaning. I had not use the range since its delivery in June until Thanksgiving. One meal in the oven and the turkey had created staining on the sides and the bottom. I have run the self clean cycle so far four times and scrubbed till I’m blue in the face. The greasy stuff does not lift off and the warranty voids if you use anything else. Have already contacted the dealer to see if I can return this!

This is a replacement of a similar model, that lasted 23 years. This modest, white, 2 door, side by side refrigerator, was purchased without the optional ice maker. It was bought specifically for the dimensions, of our custom cabinets. There are obvious differences, from the previous incarnation. The textured doors were replaced with a smooth glossy finish and their height extends higher than the refrigerator cabinet. The adjustable shelves were replaced with less adjustable pre fixed shelf supports. The LED interior lighting is much brighter that the incandescent bulbs they replaced. Overall, so far a very capable refrigerator, for a moderately sized kitchen and if the life, lasts as long as the one it replaced, this was a very good purchase.

Model CAE2745FQ0, Serial #C72680766 - Purchased this coin op clothes washer 2/2/2018 at Brandsmart, Deerfield Beach FL. Would not empty or spin correctly; 1st service call 2/28/2018. (Less than 30 days from purchase date). 3/21/2018 called Whirlpool again as same problem continues (as listed above). Washer is not being overloaded. Whirlpool repair visit scheduled again for 3/23/2018. This is the 2nd repair time since we purchased the washer on 2/28/2018. Purchased the same model 2 years ago, and experienced repeated problems to the point where we got rid of that machine and purchased the most current model referenced here. We are looking for a full refund of the purchase price as it appears that this recently purchased machine is on its way to be a repeat performance of the 1st machine that we got rid of (that was purchased 2 years ago). Again, we want the full purchase price refunded, which is $900.88. This machine is not even 2 months old. Thank you.

After 2-1/2 years we started having trouble with the spin cycle on our Maytag washer. We live in an area with no repairman. Whirlpool want us to pay just to talk to us. Now the timings off. It will not spin out.

I purchased a Whirlpool washer in March 2007. That washer is now leaking from the bottom. I called Whirlpool. I was told that the machine only had a one-year warranty, so repairs would be at my expense. The CSR then offered to schedule a service call for me at $139, which I refused. A few weeks later, I received in the mail an offer for an extended warranty on my Whirlpool washer.

I paid for an extended warranty. Dishwasher not functioning properly- it stops mid-cycle. Had a tech out twice who insisted nothing was wrong. Extended Warranty customer service refused to honor my claim. Will never buy another Whirlpool product again. And buy an extended warranty! SAVE YOUR MONEY!

I purchased a Whirlpool Refrigerator Model GB2FHDXWB07 a little over 2 years ago. The first one did not work properly within 6 hours of being turned on. Every few minutes it sounded like the compressor was trying to kick on so it hummed then shut off. Best Buy wanted to fix it but after much arguing with them and Whirlpool they brought me a new refrigerator. Now, the same thing is happening. Best Buy has no record of me purchasing it and Whirlpool has no record of me registering the warranty, which would be outdated anyway (over 1 measly year). So, they offered me a Repair and one year warranty $329.95 which means Im now up to about $1500 for a basic refrigerator that has not even lasted 2 1/2 years.The other option to fix it is to pay a local company $90 for the trip and diagnosis plus parts and labor. That will be around $550 depending on how fast the technician works. I will never buy another Whirlpool anything. My washer and dryer also have had problems but I wont even go into that here. The one good thing is the poor girl who took my call was very nice and acted as if this is a regular occurrence. Good luck if you buy a Whirlpool. They are garbage.

Whirlpool 29 cu ft French Door Refrigerator WRF989SDAM - We purchased this refrigerator September 2013 for our new home. We moved in November 18, 2013. The refrigerator made a very loud buzzing/humming noise from the beginning and did not make enough ice. The shop we bought it from came on 2 occasions to work on the ice maker and finally totally replaced it. Then the rack on the bottom of the left door fell out and contained glass jars of pickled vegetables. They broke and made a big mess and etched our travertine tile floor. We called the shop and they sent their son out who put the rack in with duct tape which of course did not work so we took it out and put it in the cabinet. We had to pay to have the tile polished to remove the etching. On the weekend of November 15, 2014 the humming noise was so loud that we called the repair person again and they came out on November 17, 2014. At first they thought it was a fan motor but the freezer started making a loud noise and the owner came and said the compressor was going out. Our food was beginning to thaw and we asked if they could at least loan us a refrigerator to use. They brought us an old small fridge which was put in the garage. We took all our food out there. They came November 25 and picked up the fridge to be repaired. We had been told the warranty was out but after calling your company they were told Whirlpool would cover parts and labor. Today is Thanksgiving Day and we can not cook a big meal due to the small fridge and freezer and we are buying bags of ice every day. We have family visiting and must go out for dinner. We have no idea of when our refrigerator will be returned to us. This has been an expensive and disappointing experience. I would never recommend your refrigerator to anyone due to this experience. I really feel we should have been offered a new refrigerator at a discount. We bought all our appliances from Dons Appliances in Okeechobee, FL 34974 and they are all Whirlpool. This refrigerator cost $2299 and our total order was $9,642.84. We would appreciate a response from your company.

Ice maker not working. Freezer not working. Fridge not working. There is some cooling in the fridge/freezer system - maybe 50 degrees. Not under warranty, 2 years old. Repair person is coming. Will edit when I have more details.

I was going to write a negative review after our Whirlpool stove oven stopped working. We only had it for three years. Technician’s visit today was $70 for the information that we would be better off buying a new one because the motherboard is gone. However, after reading all the horror stories which are already here, I realize that we are relatively lucky - at least, our stove worked for 3 years... Still very disappointed and unhappy. No more Whirlpool products!

So, I have a house full of relatives from out of town staying over and as luck would have it, my Whirlpool water heater (model # BFG1F4033T3NOV) which I had installed 15 months ago, decided to stop working. The pilot light went out and would not stay lit no matter how long I held the red restart button. I called Whirlpool customer service and was informed straight away that their computer system was down and they wouldnt be able to order parts if I needed them (great start right?). I explained to the woman on the phone what my issue was and also told her that after searching online, Ive found that this is a common failure with these hot water heaters that Lowes sells where the thermal couple is defective and needs to be replaced. She began to inform me that before any parts was ordered (which she couldnt do because the computers were down), I would have to clean the vent openings on the bottom of the HW heater. No big deal. Then, Id have to have my gas line pressure verified by my gas company (what?). If both were found to be fine, Id have to confirm that my flue is at least three feet above my roof line before they would send me parts to repair my unit. This is about where I lost my mind.I run the RMA/Customer service department in my company and if anyone has issues with our products, we ship first and ask questions later. How can a company with known defective products give their customers the runaround and basically tell them that they are screwed until they can take off time from work for a gas co. to come to their home and will also have to have flue replaced before theyll warranty their product?! Whirlpool should be ashamed of themselves and Lowes should distance themselves from such a crappy company with substandard products and shoddy warranty practices. Ill never buy another Whirlpool product as long as I live and will warn anyone away from this company.

First off, took five weeks to get the damned thing delivered after buying it at Lowes Home Improvement. Have problems with the drain overflowing when the washer tries to empty. Major plumbing work to rectify that. My complaint with Whirlpool is the washer doesnt work. It will partially fill and then stops. The wash light then lights up and nothing happens. I let it sit for three hours and the clothes never washed. It took an act of God to get the washer to empty. It never did spin the clothes. The washer refuses to work through the cycles. $1500 wasted on this POS! Trying to get an appointment scheduled is equally frustrating on Whirlpools website. Never again will I buy Whirlpool!

I have had this refrigerator for 23 months. The ice maker has been a continual problem. It overfills and water runs onto my hardwood floor. After four service calls for the ice maker, the defroster heater caught on fire and melted the interior wall of the freezer. Not sure if we fixed the ice maker since we had the fire four days after the last service call. My service rep declared the refrigerator unrepairable. Fortunately I had purchased an extended warranty and they refunded 85% of the purchase price after 2 years of use. Besides the ice maker problem and the fire, I also had trouble with food freezing in the refrigerator compartment. I dont recommend this model, but my repairman says that Whirlpool is as good as it gets.

Approximately 2 years after purchasing a Whirlpool Gold side-by-side/counter depth refrigerator, I noticed cracks on the interior walls. This was in 2011. First, I contacted the service contract people. They told me this was not covered under the policy. Next, I wrote & called the company. They told me they could send someone out to EPOXY the walls. I told them this was not at all acceptable to me and that I believe this is a defective product. I have never heard of this happening to a refrigerator. I am also quite concerned that there are toxins emitted through these cracks. After a time with no response, I wrote them again.This time, they referred me to Ms. Alicia ** at the Exec. Offices. She wrote asking me to call her. After making several calls & leaving messages to no avail, I wrote her asking that she kindly write back to inform me what the company was going to do about this defective product. I cant help thinking they did not want to commit to anything in a letter because I never heard from her or anyone else at Whirlpool. Small Claims Court cannot help as the company does not have an office in New York. I am very worried about the possible health hazard this possesses. I am very careful to completely cover all food inside the refrigerator. At this point, the cracks have increased in size and new ones have appeared. I am very upset over the lack of concern and lack of response from Whirlpool.Ive owned many Whirlpool appliances through the years and trusted the brand. This is not a cheap appliance. Consumers dont expect to spend a few thousand dollars on a product just to dump it in a year or two. Given the size of the Whirlpool Corp., anyone would think they would simply replace their defective product to keep their reputation if not for the health concern of their customers, which should be a priority. Over the past few years, I have had increased respiratory problems and so have other family members. I believe its due to the emissions from the cracks. I will have to dump this defective refrigerator before it gives me cancer! Thanks Whirlpool, great doing business with you.

I had my old agitating washer for 8 yrs that went out. I liked Whirlpool so decide to try their washer. Found the Cabrio washer (SWS5000WO) and thought without the agitator it would give me more room for clothes to wash better. Boy was I wrong, no matter what cycle or what size load it is off balance on the very first spin. I have to stay near by to stop the washer before the first spin adjust the load and start over again. Jeans and towels are impossible to clean. It throws the tub so bad it has pushed the side out. I have checked the balancing rods and they are fine. After reading other complaints realize the Cabrio washers are terrible. I will be looking for a refurbished washer with an agitator and doubt I will buy Whirlpool again. They should have a recall on these machines. They are terrible.

I bought this Whirlpool Duet Sport washer and dryer, and I have had to constantly bleach out because our laundry smells like mold. I found out that Tide sells a special cleanser for this washer so I have been using that for the past two years. It did not really help. Well, today I accidentally put laundry soap in the wrong dispenser, so I took the dispenser out and was horrified to find mold that was all in the back where the fluid is dispensed, I mean way back in there. I have been suffering with sinus problems, and swelling in my eyes and face. I even went to the doctor, but no one has figured out why. I now know it is the mold from my washer making me sick. Well, my son and daughter-in-law were staying with me, and commented on how bad it was when they used my towels. I am stuck with a $1,600 washer and dryer that is making my family sick.

Washer does great job and happy with the results, very well. Appearance of dishes are good and leaving dishes very clean as well, would recommend this dishwasher to anybody. The color is also great and matches up with my stove and refrigerator, making the kitchen look very nice and great approach for other appliances to match.

My Whirlpool Cabrio cannot wash sheets, blankets or any of this size. It balls up in the middle and form a bubble and only part of the items is washed and washing powders are trapped. I have purchased more sheets in the past 4 years than I have in the past 45 years of doing laundry, because the washing powders are not washed out. I wash on second rinse also, never fails and it still does not get all of it out. The clothing gets off balance if it was more than 3 small items. I have a leveling tool that I put on it often to make sure it is level. It’s something within the machine. I will never, never, never purchase any more Sears’ product. If anyone has jury-rigged this machine to work, please let me know. Sears has refused to help me, even today.

Not enough water to separate/agitate the clothes, so theyre as dirty coming out as going in. We bought an older washer that takes on more water and, presto....clean. We bought new Whirlpool for over $500.00 & sold it for $150.00.

Purchased a Whirlpool french door refrigerator at Lowes less than two years ago. Last week the freezer compartment failed, out of the one-year warranty of course. The independent tech who came to service the machine told me of all the refrigerators he services Whirlpools are the closest to total junk and he would never recommend them. Wish I knew him before I bought this soon to be piece of trash. The CEO of Whirlpool, Jeff Fettig, received total compensation valued at $14.4 million in 2010, up about 15% from a year earlier, the appliance maker reported in a securities filing recently. Appears to me that Mr. Fettig is ripping off customers for his own gain, with his boards approval. Shame on all of them -- another example corporate rip offs that are plaguing our nation.

Purchased new from Best Buy for over $1000. One or two months after the warranty expired the ice through the door malfunctioned, would only spit out crushed all over the floor then clog up. Didnt bother to repair it, just open the freezer. Next, the door would not seal right and frost builds up in my frost free. Also, the ice delivery wont close tight. Now the unit is about 3 years old and I just finished paying it off and all the door shelves are cracking. Contacted Whirlpool and was told by email politely, Too bad. You are out of warranty, but please buy parts from us and say nice things about Whirlpool because we so value our customers. Never will buy Whirlpool again and recommend you DONT.

I have always used Whirlpool washers and dryers. There are many models to choose from to meet a families needs. I can only remember one time when I had to replace an operating part to improve performance.

On Aug. of 2013, purchased A Whirlpool refrigerator with ex warranty to find out the bottom freezer door started to RUST!!!! They said it was not covered????? WHY!!!!

Do yourself a favor and do not purchase any Whirlpool gas heater product. There are numerous poor reviews on Whirlpool water heaters. The one I purchased, 50 gallon Whirlpool water heater; I had to replace the control valve three times. After the third time, (the water heater was less than 18 months old) I gave up and purchased another product. Whirlpool would not replace their poor product, but did replace the control valve, each time, which cost $100,00 labor each time. After the water heater was taken out, there were visible leaks on all connections. (A licensed plumber installed it.) Over a period of time, I lost a total of three days work, was w/o hot water three times for two days each issue. I hope I can save the next consumer similar difficulties with this product. Check consumer reports before purchase of this product. There are numerous complaints. Also, local plumbers can advise on how many issues they encounter with this product.

Model # WMH 1163XVQ-1 manufactured 2010 however I purchased and installed it in July 2011. Noticed a small crack at the base of the handle about a year later. Within the past couple of weeks cracks are appearing everywhere including around the handle, the entire exterior frame as well as interior frame of the door. Neither my wife nor I slam the door or mishandle it to cause this damage. Called Whirlpool this week. Bottom line is that it would cost nearly as much to get a new door as to buy another microwave. This is an over the stove model. My previous microwave was GE and lasted over 15 years. Wont buy Whirlpool again.

I purchased a Whirlpool Dishwasher, model DU1010XTXB1, 13 months ago and now it wont drain nor come on. Interestingly enough, the company claims no fault and wants to charge $129 just to diagnose it. This product has never worked properly, happens to have recalls for the exact same model number, yet wont acknowledge or expand its serial # coverage despite that it is the same exact problems! Do not buy from Whirlpool!

My 3 year old water heater failed and the service line would send us the part but the install was my responsibility. Shipping was free but would take 3-5 BUSINESS days. Whole has a week to wait with no hot water, $35 for expedited shipping (which took 2 days), $175 for the plumber (authorized by Lowes (1star also) for installs). 2 days later the unit is cold again... Plumber comes back, plays with wiring and gets it fired up again. Says if there is a problem again to refer the techs to the plumbers office for new tank. Well now Whirlpool says they will only take the word of their own plumber AUTHORIZED HEATING 24 hours wait for a service call. You will be the 1st job Wednesday morning. Wednesday 930 call from AH we are backed up. Hope to be there between 1 and 4 pm. How did you get backed up if I was 1st job? Never again will I buy Whirlpool and nothing from Lowes as well. Still no hot water day 3 second time in 2 months.

My Whirlpool Microwave models WMH32519FS was installed in my new home by the KB Home builder Nov 2017 and went bad on Nov 23, 2018. As write this, my microwave is 1 year & 15 days old. Just out of warranty. The micro Keep show the same issue, open the door & closed the door. Still is not working, the microwave died On Black Friday 2018. RIP Whirlpool, I will never buy you.

As described in many similar instances found on numerous complaint boards (including this one), Whirlpool has defective over the range microwave convection ovens (model # GMH6185XVS) with faulty magnatrons. I have had the exact same experience with a new product failing at 16 months (the first time) and within 6 months failing again. Whirlpool is not concerned about their consumers, only their money. They are more than happy to sell an extended warranty, but are not willing to work with customers that have lemon products.I tried working with Whirlpool customer support with little assistance other than to offer to sell me a $250 extended warranty. I additionally filed a complaint with the Better Business Bureau concerning Whirlpool to include over 10 pages in documentation with numerous people reporting this same complaint. Whirlpool is still not willing to acknowledge they have faulty or defective components in their product and so generously offered to pay for the replacement component (only - not the service to repair it).I spent $600 on this unit new, $163 to repair it the first time (at 16 months old) and no doubt it will cost me an additional $163 to repair it again (not even 6 months after the first repair). I am not willing to continue to throw good money after bad on a defective unit. For the cost of the repairs and their extended warranty, it is cheaper to buy a new unit from a different manufacturer.It is clear from this site (in addition to numerous others) that Whirlpool has a definite quality problem - both in products and service!

I bought this washing machine after having my Kenmore for 20 years. This washing machine is a nightmare. I have to wash my clothes 2 or 3 times, to get them clean. Everything has residue on them. Once a month, I do use a cleaning tablet, and between loads, I wipe the washer out too! This is the biggest piece of junk! Save your money. Buy an old school washing machine.

Whirlpool works great. I need another large shelf space between 2 shelves. The refrigerator has a small one but the large one I prefer.

Pilot light will not lit. I called Whirlpool. They said they could ship me a replacement for $34 or I could go to Lowes and get one for free. Lowes said they were out of type C kits and they have not received replacement kits for 6 months. Lowes informed me about the recall for this part. If its a defective part, Whirlpool should be sending this to me for free. I will not be buying a Whirlpool water heater next time.

I purchased this machine in February 2019. The standard one-year warranty covered the first service call less than one year later. This call was related to the main control board. If this part goes out it will prevent the washer from advancing through the cycles. A technician was able correct this problem by resetting control board. That was sometime the first year. The next call was for the same problem and it cost me $90 to have a technician reset the board again. I then learned how to do it myself through online research. However, I had to do it more regularly and this got old as you can imagine. I did buy myself about two months of time by purchasing a used part but it soon failed as well. This main control board cost $564 if you get it from the manufacturer. This exceeds the cost of the machine. It was purchased in 2019. (The same machine has gone up to $740 today.) I had no other problems with that appliance however, it appears nowadays with electronics taking over cycles vs. mechanical parts you will not enjoy the same longevity as I did when I got 16 years out of a GE washer before this one. I have replaced this machine with a competitors product that costs less than the part except for the 5-year warranty from Lowes.

The Whirlpool Quiet Partner II is a horrible dishwasher and should have never made it to a store to be sold. We have had the dishwasher for 4 years and about 6 months ago it started shutting off minutes after it was started. We would have to press the Cancel Button and try it again several more times prior to it finally completing the wash. After contacting our home warranty for help the tech said it is not worth fixing and will only give us a SMALL amount towards a new dishwasher.

Whirpool has its main washers, then the off brand of Whirlpool. After using the washer after a few months the balance starts to get off balance. Trying to find parts and get them put in is easy, hard part is replacing them after they wear off after use a few months.

We purchased a Whirlpool Duet machine in September 2010. About a year ago, I started noticing tears and stains on clothing. Luckily, it was always on a washcloth or blanket, nothing special. Last week, it tore a 3-inch hole in my good jacket. I was not happy! My husband and I checked inside the drum and all around the seal. Neither of us found any rough edges. I thought if I called Whirlpool, they might have had a recall. They assured they had never heard of this problem. REALLY!!! Just look at all these e-mail complaints. Back to the old top loading - basic wash machine. Definitely not a Whirlpool!!!

The Whirlpool washing machine I bought is a piece of crap! I only do laundry every 3 weeks/3 loads and the machine broke in 13 months. Now it has broken a fourth time/same part - I have had the machine for 5 years and they can not do anything about it. I will not be buying Whirlpool again - of any kind.

We bought this dishwasher 3 years ago and have had nothing but trouble with it. Our friends bought one just like it the same day. It basically runs when it wants to. It has really been a pain. We also bought a refrigerator about the same time. The ice maker builds up frost and you cant get the ice to dispense. We are very disappointed in these products. Had a Hotpoint dishwasher that lasted 25 years and was still working when we replaced it with this one. Our Amana fridge was still working when we replaced it. Just needed new seals.

I purchased a Whirlpool Refrigerator in January 2014. When it was delivered it had a dent in the left side door (the door with the controls and ice-maker). I reported the problem to Whirlpool and they told me that they would send a new door and would have a third-party technician install it. About a month later, February 2014, the door arrived, after calling the technician; he came out and attempted to install the door. The door would not fit! Called Whirlpool and they told me that the refrigerators were produced one at a time and that they would have to manufacture a new door. They promised the new door sometime in May. In the meantime, I have a damaged unit and I need to store this huge box for months. The refrigerator works fine to keep the food cool and the ice and water features work well. The ice-maker is a bit noisy but it only operates occasionally.

I purchased a Whirlpool French door refrigerator (model #WRF736SDAW12) with the bottom freezer last year. From the day it was delivered, its been broken. It was pouring so much water from the top panel, it would run over the top shelf and fill the shelves below. This was not a small drip. From the beginning, I was calling and requesting a new refrigerator this one was obviously defective. Whirlpool insisted on sending repairmen over and over and over again. I kept calling. I did not want this refrigerator. What if they finally fix the water problem and down the road, it has an electrical problem because of the amount of water it was internally leaking? Well, guess what? Not even twelve months in, theres an ELECTRICAL FIRE in the refrigerator! Thank goodness it was contained within a metal box within the fridge. It otherwise could have burned my house down. The refrigerator has finally been deemed irreparable. So for almost $300, Whirlpool will send a new refrigerator. Am I crazy? Theyre going to charge me more money? Its for depreciation, they said. Ive used the refrigerator for a year. I said it was broken when it was delivered. I requested a new one then. Theyre the ones who kept replacing parts. Now Im supposed to pay more money for a product that I paid full price for? I was told I have 14 days to accept their offer. WORST, customer experience, EVER! Thats what their customer service line is called – customer experience line. Sheesh!

We purchased a new Whirlpool Cabrio Platinum W10405142B washer and dryer just over 3 years ago. We decided to go back to the top load as we were having so many issues with odor from our front load. We purchased the set at a Sears store in Timmins Ontario and we’re quite confident that we were getting an excellent product. From day 1 we have had issues with having to rewash our clothes. We have lint and white streaks on the clothes as if we were using powdered detergent and they are all tangled. We have always used HE liquid and at one point I switched to soap nuts to get rid of using chemicals. We have now changed to pods and still have issues. When the washer is spinning it is deafening. You can hear it outside for goodness sakes. It sounds like it is about to take off and fly.The cycles are ridiculously long. For a quick cycle the other day and a very small load it took 72 minutes... how is that quick? When the wash is done my clothes are all tangled up and are stretching things out of shape. I am careful what goes in my washer and how large my load is. I know not to wash sheets or towels when I am not home as they will eventually be unbalanced and have Sat all day in the washer only to have another hour of washing when I get home. We are currently doing some work in our home and pulled out the washer. The floor has a rust circle from God knows what. I will attach a picture. The lid not longer closes. I have to hold it down until it locks and it still pops up a wee bit.I do not understand why I am responsible for purchasing a new set when the product I bought should have lasted and not caused damage to my clothes or my flooring. How do we as consumers make the manufacturers responsible for things like this. If nothing else the appliances should be removed from my home by the Company and I should be reimbursed for damages and the cost of a new set. I will continue to look for my receipt as I keep everything and I am unsure what is meant by order #.

Bought this brand new 5 door fridge, not even 2 years ago and had nothing but problems. Computer went 2 times. Rail broke for the drawer in freezer. Freezing up in freezer. Switch on freezer drawer went out. I will never buy anything else from Whirlpool again. So much for the nice looking things.

My refrigerator is about 7 years old. Has performed great. Good use of room inside. Easy to clean. Bought only Whirlpool products for years however since the last purchase of a range a couple years ago the quality was greatly diminished. May be changing brands now.

We purchased our Whirlpool french door refrigerator with bottom freezer, model number WRF990SLAM02, from Lowes in August 2013. In November 2013 we noticed a pool of water on the floor, resulting from what looked like a leak coming from the ice maker. After contacting customer service, they sent a repair company to service the fridge. This rep stayed no longer than 5 minutes and barely looked at the appliance. He said this is a known issue by the company, they have since implemented a fix in the newer models, and it just needed one replacement part and would be good as new. It did NOT fix the problem, it continued to worsen to the point where the freezer is no longer working. I have a freezer full of defrosted food that is not safe to eat. Whirlpool finally agreed (after 3 months) to send another repair company to look at the fridge. This rep took over an hour thoroughly examining the appliance and concluded that it could not be repaired and would need to be replaced; otherwise, we could expect the same issue to keep recurring. Whirlpool did agree to replace the fridge, but has not been able to provide a timeframe. I was contacted by a representative from the product replacement line named Alisha, but she has never answered her phone I have returned her calls. I finally got a representative on the line who informed me I need to wait until I get a call letting me know the replacement product is in-stock. That was 3 weeks ago, and this morning I woke up to a huge water leak coming from the fridge. Whirlpool has deflected the issue off to Lowes, where I purchased it, and said they will have no further contact with me regarding the appliance. I will NEVER purchase another product from this company again. They seemingly left a faulty product on the market and failed to inform me about the known issue. Then they failed to quickly provide needed repair or replacement in a timely manner. They also refuse to reimburse me for the food loss, which would not have ever occurred had they handled the issue appropriately from the beginning. TERRIBLE company.

Called 8/24/15 - spoke with representative about our two year old washer. Nothing Whirlpool can or will do.They have no other complaints about rust inside the lid and inside rim at bleach dispenser nor chipping of paint from lid. When asking the Whirlpool representative about the rust, he assured us there were no other complaints.This is hard to believe since our recent research clearly shows that other brands have had to replace tops due to rust. As for clothes not cleaning, no response to this issue. Whirlpool has not trained salespersons and therefore at the mercy of Lowes hard sales tactics and we were very delinquent in researching numerous complaints before purchasing Whirlpool Cabrio Platinum Model WTW8240YWD - Ranked lowest possible from ConsumerAffairs with hundreds of complaints. Whirlpool should be ashamed of product - clothes do not come clean, there is no soak cycle, no way to open mid cycle without losing all water, washer smells horribly, must be cleaned - are you kidding? Who cleans the washer that is supposed to clean clothes with a special cleaner?? We understand safety issues of water in open machine, wonder if Whirlpool understands the need to have a soak feature to clean clothes. Undereducated buyers like us and the totally undereducated salesperson at Lowes were obviously a horrible combination. It was all about sales for them. No one mentioned and we had no clue that the huge drum would not clean clothes even using less water than a traditional machine. We thought platinum meant a high quality machine. It clearly was a cleverly used buzz word for sales not a premier cleaning machine. Never, never, never purchasing Whirpool anything again. Wonder if Whirlpool cares, if they read the ConsumerAffairs reports, if they respond. Our hard-earned money is wasted. Our clothes are dirty, the washer smells, and the top is rusting out!

3/16/2019 washed a load of bed sheets, on the white clothes cycle, put the wash in at 9:21am. Left the house at 12:41pm. Wash still not finished! It was finished by the time I arrived back home, I was gone about 11/2 hrs. I have yet to complete a wash cycle in less than 1hr 15mins. I hate that I have no control over water level, that I have to put detergent in the bottom of the tub, and the damn lid locks! My clothes dont feel clean. Why does big brother get to decide how my wash should be done, when they dont pay my water or electric bills?

I purchased my Whirlpool French Door Gold Series fridge for $2179.00 in November of 2013. We just had moved into a new house and wanted a fridge that would last a long time. In the past couple weeks the freezer has stopped freezing and after calling Whirlpool I was told I was out of luck and would have to pay full retail price to get the problem fixed. This will be the last Whirlpool product I ever buy.

We got our Whirlpool french door refrigerator with freezer on the bottom (Model: GX5FHDXVY04) in June 2010. In the past six months, the refrigerator portion loses cooling and temperatures go to the 60s or 70s. We found out that by turning the unit off until it defrosts, it will work again for awhile. Weve had water overflow on our wood floor. When this happened the third time, I called Whirlpool to send a repair person.The person I talked to said it could be over $400 to repair and that it would be more economical to get an extended warranty for about $314, which I did. I did not receive the contract via email (it may have gotten lost in spam). The repair man came and said yes, this was a common problem due to a design flaw and that it needed a $6 part to make the water drain smaller - so that too much air didnt get in.It was May 1st before the repair could return to install it. This was done and we thought - expensive but its taken care of. Today, May 5th, the same problem happened and I have to throw away food again. Its the weekend and there is not a repair person available for two weeks - I got an order number and may request that the repair come sooner. To add insult to injury, I found out that the extended warranty is good only up to $450 and not good for any repair that might be needed in a year. Most of the repair goes to travel to get to Fairfield and labor and we have used most of the warranty already.

RE: Our Whirlpool gas range/oven model# GW397LXUS05 installed Oct 2010 started acting up when setting the oven temperature. The 0 doesnt work so we input 355 instead of 350 etc... Other numbers have started to fail as well... Also it needs cleaning but a neighbor with the same model said whatever you do dont use the self clean for the oven, as they did & it literally burnt out the control panel costing them over $400!! Say what?? So we cant use the self-clean feature or well really fry the control board... Would LOVE to hear Whirlpools explanation on this one... And a minor issue but nonetheless worthy of a mention, the oven drawer never slides in/out properly & hasnt fit right from day one...

I bought a new computerized Whirlpool Cabrio top-loading washer and matching dryer 3 years ago. Bearings wore out under warranty, it was repaired. Just outside warranty, washer has broken down twice more. I contacted Whirlpool and received a high level of indifference to my concerns that they manufacture junk, and are not willing to stand behind it. Clearly, this is a faulty issue with the machine and should be repaired then and now at their cost. Do not buy Whirlpool products people.

A couple years ago we purchased a Whirlpool Cabrio WTW8000 top-load, high-capacity, washing machine based upon good claims of the salesman at Lowes - Appliance Dept. This was not an inexpensive machine. However, this washing machine failed to live up to representations and performance is poor. However, biggest complaint is that clothes are able to get stuck between drum and the unique agitating device which results in holes and tears in material. This is a significant design flaw and were not sure why more people dont complain about this rather significant design flaw. Of course, there are other shortcomings... but destruction of clothes is a serious problem. While this machine is in excellent condition, it will be replaced with a more traditional washing machine with vertical agitator ASAP.

I purchased a new Whirlpool 29 cubic ft. french door bottom freezer Refrigerator 11-22-2013. On 4-18-2014, I noticed water on the floor and realized my ice maker had quit working and the ice melted. I called Stantons APL. where I purchased it from and a service tech came on 4-22-2014. He checked the fridge out and after five mins said this is a model that has a known defect in it and it would have to be totally rebuilt. I then called Whirlpool and told them I want a new Refrigerator. I told them I paid for a new appliance, not a rebuilt one. The Whirlpool rep said they would need a second opinion and scheduled a different company to come out for service. This happened on 4-25-2014 which by this time I lost all my food in ref and freezer. He was there about ten mins. and said its gone out and it will have to be totally rebuilt. He calls Whirlpool tech support to help him figure out how to take out bottom door because he didnt know how. WHIRLPOOL tells the tech they want him to tear my refrigerator apart and run diag. test on it to see how it performs under certain codes. I tell Whirlpool they can run all the test they want after they replace my refrigerator and my food. The Whirlpool rep says, That aint happening. So I say, Then I need to talk to your supervisor. After going through four supervisors, I finally get to the person who reluctantly agrees to replace the refrigerator and says give her 24 to 48 hours to make it happen. 60 hours, still waiting on a response. Will let you know what happens. Shame on you Whirlpool for deceiving the public.