Purchased Whirlpool Cabrio model WTW6400SW washer and dryer 1/7/2007. The matching dryer was dead on arrival and the second dryer motor died within a year. Washer: 1year 2 month the washer motor died. Whirlpool paid for the part and I paid the labor. The following year, the bearing went out and the outer tub was replaced (the bearing is inside the plastic outer tub - bad design. Whirlpool paid for the part and I paid the labor. Feb. 2011 had one of the F errors. Whirlpool repair tech came out as the tub would not drain and it was a wire that had come loose underneath washer - another service call charge. Dec. 20, 2011, I had an error F50. The Whirlpool repair tech came out, verified no clothes or money stuck in the machine. All clear. He called higher level whirlpool tech and they paid parts and labor to replace the main control board and the RPS Sensor. Im single and am not abusing this machine. Like everyone else who posted. I paid close to $1,000 for this washer (not including the dryer) and I have been a faithful Whirlpool customer for 3 generations, but if Whirlpool doesnt offer some kind of compensation/trade in credit to customers who purchased this (knowing that the design is bad/faulty) washer and discontinue this model. This will be my last Whirlpool. I will have lost all faith in Whirlpool. The Whirlpool service tech that I found is op notch. I will miss him if I have to switch brands. Im putting 1 star as I know this machine will not be operational for 9 years which is the minimum that I would expect. If it makes it to 6 years without another service call, it will be a miracle.

After 50+ years of doing laundry, I had to purchase my 3rd washer. I bought the new top loader without an agitator. I very quickly learned that it has no lint filter. My first load was towels and mats. The lint clogged up my tub and drain pouring water all over the floor. Since then it has ruined many of my clothes which are mostly sweaters and sweater-knits. Without a lint filter, it deposits the lint right back on the clothes where it stays forever unless I shave or pick it off, even though Ive turned them inside-out. (Time consuming waste!) Even my socks have little balls of lint. It seems the only safe fabrics are new, smooth woven cottons, cotton-blends and slippery nylon providing there is no lace or brushed elastic.Now to the no fabric-softener dispenser... The Downy ball simply doesnt work, and theres no other way to add it. Waiting to use dryer sheets is too late; the damage is done. My clothes are dingy. In my 50+ years of ownership, I have never had to purchase a separate product to wash my washer so that it doesnt stink... and it does. Why does it lock after starting? If I could afford to replace it, I would... but I cant.

I purchased a house with Whirlpool products installed. The refrigerator wasnt too cold but working for the first 2 months. Then the ice maker stopped working, the freezer stopped working and now nothing works. I have been through 4 service calls, I repaired that took almost 2 hours and the refrigerator is still not working. I have spoken with numerous Whirlpool representatives and they were like robots with respect to their response. There is a chain that they adhere to and once you have spoken to an executive at their corporate office, no one else can help you. Now I am trying to reach that executive and there hasnt been a response. I havent been able to have food in my refrigerator for over 3 weeks and counting. Imagine, eating out for breakfast, lunch and dinner for this length of time. Christmas - no refrigerator, New Year - no refrigerator. A consumer who makes a purchase in good faith should not be put to this kind of agony while trying to remedy the situation. I dont know what happened to their customer service but it is nil. From my own personal experience and in my opinion, Whirlpool is not a company that cares about their customers, just their profits. I am at a loss . What are my options as a consumer?

0 stars. The refrigerator coil keeps freezing. There seems to be no defrosting, there is no element to do this so it freezes every 5-6 months. No warranty. I bought it as is but seems to me a function it should have isn’t working. They should fix them. Ill guess it’s just business, hope theyre ok with St. Peter’s showing them the way down to hell while he’s saying it was just business.

This is the worst washing machine Ive ever purchased. Bought 12/19. The water level never never goes up high enough, to cover the cloths. I have to add water no matter what setting. I hate that. The sensor isnt working. You arent able to adjust it yourself, its computerized. The water shuts off when you lift the lid so you cant rinse out the soap or fabric softener caps. I hate that. The lid locks when the rinse cycle starts so I have to unlock the lid to add fabric softener. Why lock the lid so soon, wait till its in spinning mode. Really really badly designed!!!! Will never buy anything by Whirlpool ever again!

We purchased a Whirlpool Cabrio washing machine in September 2006, and have had nothing, but problems. I constantly have to get online to check error codes. Several months ago, the washer just stopped working. We called Whirlpool technical support. They said wed have to pay for a repair. After several calls to Whirlpool for help, I found online references to a recall for the same problem. Whirlpool NEVER mentioned that the washer was recalled for the very same problem. I called them back with the recall information, and they politely sent someone out to rebuild the washer. Less than a year later it is no longer working, again. I went online first this time, to check for further recalls and complaints about the current problem (faulty control panel). I found many complaints about the same problem--even a reference to a class action law suit. Whirlpool said they were unaware of the problem, didnt have many complaints, and are unwilling to help. I asked for a supervisor, Benjamin, and he said there was NO means by which I could further escalate my complaint.

This fridge is very spacious in the fridge area. The freezer area is larger than a model with freeZer on top or a side by side model. The black stainless steel is very attractive and doesn’t show fingerprints. The controls for the fruit and veggie drawers are cheap. The drawer for meats and cheese is huge. Overall I like this fridge.

I am very reluctant with online product feedbacks. But here is one story that needs to be told. I purchased a Whirlpool 3D Split AC 2 years back (and hence the product is out of warranty). The product quality is so bad (and unreliable) that within 2 years the coils in the Outdoor Unit have started to leak. When I requested for service visit the technician (so called) came over and did a wet service and took the fee (without an invoice). And assured that the AC would start to work fine. Within a week we realized that the AC is not cooling enough. Again a service visit was called and this time the technician (supposedly) diagnosed the above problem. The repair cost told to me is to the tune of Rs 10,000/- for a product cost of Rs 36,000/- (or so) bought just 2 years back. Does anyone in Whirlpool understand what QUALITY means??? Does anyone understand VALUE FOR MONEY... This aside I have a 2 Tonne Whirlpool AC, 350 l Whirlpool DD refrigerator and a Washing Machine... I think its time for Move over WHIRLPOOL and HELLO MITSUBISHI, BOSCH, HITACHI... End of a great consumer brand...

We bought a gas Whirlpool Stove from Lowes. We noticed it was not heating like our last stove and thought maybe because it was new. No the stove does not heat properly at all. I cooked a pork loin for 40 minutes at 350 and it was still raw in the middle. I have had to cook everything on 375 which makes the door handles and knobs very hot. I called Lowes and they patched me into Whirlpool after a 45 minute wait. The rep from Whirlpool said, you can look at the manual and figure out how to calibrate it. No I cant. I have a warranty that is what it is suppose to cover. Then I was on hold for another 20 minutes. Really no one should tell you to read a manual to fix a gas stove. I will not buy another Whirlpool item. Poor customer service and that make you feel you are bothering them.

We were at end of cooking salmon in CorningWare and the door blew open with amazing force!!! It is a double oven... Sounds like Whirlpool doesnt care so trust me we are not buying one ever again. :(

I have had 6 months of absolute HELL working with Whirlpool. I mistakenly purchased a Whirlpool Refrigerator from Home Depot and the moment I did Home Depot were hands off. Sadly my brand new refrigerator didnt work from the moment it arrived. The ice machine was dripping inside from the back making all the ice freeze together and created an ice sheet below the ice box that can be taken out. There also was water dripping out of the ice output. The water output wasnt working and the water was literally trickling out when you pushed for water.SO Whirlpool took 6 weeks to send their 1st technician from L.A.R Services out of Boston and the guy turned up and said it was due to needing a new ice tray/machine and our sink having an old filter. There was NO filter on the sink! And he then ordered an ice machine that arrived at their office in 4 weeks but they took 3 weeks to try to deliver it. When they finally came out they called to say they had to turn around because the road was blocked- there are 3 ways to get to our home....so I had to chase for 2 more weeks to get them to come back out. When they arrived they handed me the ice tray outside and drove off!!!SO WE TRIED AGAIN and this time had Home Depot call Whirlpool to get a service person in to fix it. We had to wait another 5 weeks and when he finally came he claimed our issue was due to the fridge not being perfectly level. Well, guess what, its now level and the ice is still freezing into giant blocks, some weird plastic strap is hanging inside the ice box and the water is still trickling out.Ive called the service guy 3 times and he is yet to call back and right now Im on hold with Whirlpool (its been 14 mins so far). NEVER AGAIN will I buy anything WHIRLPOOL and I will be sharing this experience in every consumer space possible so no one has to go through what we have. Our new fridge is still broken after 6 months!! All I want is my GE fridge again and I should have a followed the reviews.

Whirlpool 29 cu ft French Door Refrigerator WRF989SDAM - We purchased this refrigerator September 2013 for our new home. We moved in November 18, 2013. The refrigerator made a very loud buzzing/humming noise from the beginning and did not make enough ice. The shop we bought it from came on 2 occasions to work on the ice maker and finally totally replaced it. Then the rack on the bottom of the left door fell out and contained glass jars of pickled vegetables. They broke and made a big mess and etched our travertine tile floor. We called the shop and they sent their son out who put the rack in with duct tape which of course did not work so we took it out and put it in the cabinet. We had to pay to have the tile polished to remove the etching. On the weekend of November 15, 2014 the humming noise was so loud that we called the repair person again and they came out on November 17, 2014. At first they thought it was a fan motor but the freezer started making a loud noise and the owner came and said the compressor was going out. Our food was beginning to thaw and we asked if they could at least loan us a refrigerator to use. They brought us an old small fridge which was put in the garage. We took all our food out there. They came November 25 and picked up the fridge to be repaired. We had been told the warranty was out but after calling your company they were told Whirlpool would cover parts and labor. Today is Thanksgiving Day and we can not cook a big meal due to the small fridge and freezer and we are buying bags of ice every day. We have family visiting and must go out for dinner. We have no idea of when our refrigerator will be returned to us. This has been an expensive and disappointing experience. I would never recommend your refrigerator to anyone due to this experience. I really feel we should have been offered a new refrigerator at a discount. We bought all our appliances from Dons Appliances in Okeechobee, FL 34974 and they are all Whirlpool. This refrigerator cost $2299 and our total order was $9,642.84. We would appreciate a response from your company.

We purchased a Whirlpool Cabrio for $1,100 because it was the largest capacity washer in our price range at the time. It has had very little use as I typically take my clothes to the laundry mat since it is anything but large capacity. I have always had problems with the buttons malfunctioning but I went to empty a load and the water was still standing in it - I got code ld and realized that the entire tub had broke off and dropped into the bottom of the machine. Where is the class-action law suit? I want to be the first name on it. I dont have $1,100 to waste on junk. Whirlpool should be ashamed.

I purchased Whirlpool Cabrio on 04/06/2017 at Best Buy in Lake Worth. The washer stopped working last month. I went to Best Buy to complain. I was told to contact Whirlpool which l did. Was on the phone for over 2 hours with representatives. Finally l was told a service person will come take a look and tell me whats wrong with it. The service person came after one week out. Told me he has to order parts and it will take a week for the parts to come in. That his company may send some else to come and fit the washer. Meanwhile l took off the day from work.Now today 08/08/2017 the service company that Whirlpool contract with sent another service person with the parts only for him not to be able to repair the washer. He has to order more parts and it will take another week or so. I was so upset called Whirlpool, spoke with two different representatives. All they could say is sorry for the inconvenience that l have to wait until the service person comes out again with the parts. And if he cant fit thats when they will be able tell me if it will be replace. Bottom line is that l will never ever buy Whirlpool products again.

This is a comment for the person with the ice maker problem. I have a side-by-side, in-door ice dispenser that clogs up. First sign of problem is either the ice wont come out or it comes out crushed. What happens is frost builds up in the path the ice takes at a couple of different points. The only solution I have found is as soon as the problem starts I turn off the ice maker using the switch on the inside of the freezer. Then let it empty with normal use (if you wait too long youve increased your problems). The release button for the ice bin has frozen by now so you cant just lift it out. The bin needs to be empty. When it is empty, work the bin loose and take it out. Youll find that frost and maybe cubes have collected, frozen and blocked the passage. Be sure to turn the ice bin on its side and spray water into the undercarriage to melt and remove all the ice build up there. I use a hot sponge to melt the frost in the ice tube and then dry everything. This gets messy so be prepared to have water on the floor. Dry the ice bin and reinstall it. Ice cubes will be ready to drop from the ice maker so it wont be long until you have plenty. I live in Florida with high humidity so need to go through this process about once a month. Its a pain, but now it is just part of owning this unit. Good luck and hope this helps.

We are now over a month without a working fridge/freezer because of the lack of Whirlpool care. Our brand new Whirlpool fridge stopped working after 3 days. That was nearly a month ago. I have wasted hours on the phone with rude reps from both Home Depot and Whirlpool. A new one with multiple dents was attempted to be delivered today which I wouldnt sign for knowing Id be stuck with it. Now we have to wait 2 weeks for another one. A $100 compensation doesnt nearly cover our food loss let alone a family of 4 living without a functioning fridge and freezer. I will never purchase Whirlpool again!

We bought the Whirlpool Cabrio set from Sears in February 2010, for our second home. We counted up the weeks we have actually been here since then, it is about 10 weeks. We figure we used the washer about three times per week. So, we have gotten about 30 wash loads from this washer and it dies mid-cycle. We assume the motherboard crashed. It kicked the breaker. Lid was locked and we couldnt get it open. The washer would not power up. Repairman arrived three days later, got the latch opened but couldnt figure out what was wrong with it. He said it is probably a board and it might be better for us to replace. He wants to pick it up tomorrow to take to his shop. I called Whirlpool to complain. I know the one year warranty is up but to get 30 uses out of this expensive piece of junk and not get any consideration from the manufacturer is not right. I wish I had seen all these complaints before I bought it. No Whirlpool ever!

We bought a Whirlpool refrigerator, model ED5LVAXWSOO. Although we didnt need or want the ice/cold water dispenser, we bought the model anyway. We have never hooked up nor used the ice maker/water dispenser. As the refrigerator was powering up upon its initial start-up after delivery, we found that condensation was leaking from the ice maker on the door. Upon closer inspection, we found that the hatch cover was not sealed and actually jiggled around when the door was opened or closed. A service man came, had difficulty with the issue, but eventually said he fixed it. It didnt leak again for almost three years. Then the exact same problem. (Remember, the component is still neither hooked up nor used.) Apparently, the opening and closing of the doors eventually caused the same defect to reappear. Of course, since the warranty has expired, Whirlpool sees no obligation on their part. But the value of a product is not based on a limited-time warranty, but on how the product holds up. This has to be a manufacturing or design defect as it came from the factory broken, and eventually the same problem re-appeared even though there was no wear and tear on the component, as it is not used. These products are much too expensive to begin failing after a few years. I would caution buyers based on the product being delivered broken (wheres their quality control?), its lack of durability even when not being used, and the Companys disavowal of any responsibility beyond the limited warranty period, even though it is a recurrence of the original problem (which to me means that it wasnt properly repaired/corrected during the service visit). Whirlpool eagerly grabbed our hard-earned money, but delivered an inferior product made worse, in turn, by its sub-standard service and lack of accountability.

I have had my Whirlpool Gold for 8 years now and it has met my expectations. The glass shelves are easy to keep clean and it lets the lights give an open feeling to see everything in it. The ice and water dispensers are used many times every day and work just fine. Great appliance.

I purchased a Whirlpool accubake oven in 2010. The repairman has been out to repair it 5 times. Thats right 5 times. It wont maintain the baking temperature. They have changed the mother board, the ignition switch, the harness, and the thermostat. Every time the repairman leaves it works and then I go to bake something and it doesnt. Once it reaches 350 degrees the oven cuts off. You can hear it trying to ignite but its like the fire doesnt catch. I have to shut it off, press bake and heat it up all over again. This is so annoying. Bad thing is I like the look of the oven but clearly this is a shotty product. I will never buy a Whirlpool again.

We purchased a Whirlpool Cabrio, top load washing machine WTW6600SW back in 11/07. Last week (todays date is 8/19/11), the machine sounded like a plane taking off when it spins out. When the local service technician came out this week, he said that the bearings are shot. Since the tub and bearings are all one part, we were told by the technician that the part and labor costs would be $379.99 to repair it. We originally paid $799.00 for the Cabrio, less than four years ago. Whirlpool would not even give us a concession of a new tub and bearing part as it was out of the 1 year warranty.

I bought a model (W10632082 A) dishwasher, and the top shelf is very flimsy, the dishes and glasses do not get clean, even after I fully removing any food soil from them. The dryer does not work. The dishes come out wet and with water spots. It is very noisy, and the water cycles are programmed to run upwards to three hours!!! The basket for the silverware is designed to be hung on the door, this basket falls off easy, and you cant use the left side because the normal size of the spoons or forks, get in the way of the dish washing soap reservoir, making it difficult to close the door. Do not buy this product. Horrible!!!

I purchased this washer model WTW4950XW0 new. Within 6 months, it stopped spinning and was repaired under warranty. The spin actuator was defective. Great. A few months later, it stopped spinning, repaired under warranty and the spin actuator was bad. A few months later it stopped spinning, repaired under warranty, and the actuator was bad. Great. Another few months it stopped spinning again. This time, Whirlpool sent someone to repair it, another bad spin actuator. This time we had to pay for the part. So now that we are completely on our own, it stopped spinning yet again. Let me guess. The spin actuator is bad!!! Incredible. What a piece of crap. This washer was never used heavily.

We moved to the mountains of Florissant, CO mid November of 2012. The home we bought needed some renovations. In February of 2013 we bought three Whirlpool appliances from Best Buy before we were ready to. Renovated our kitchen, because they were having a great sale. That was our first mistake. The appliances had to be ordered, and it took a while for all of them to finally come in. We had no idea that it snows up here until almost mid June, and Best Buy wouldnt be able to deliver the appliances until June.We had hired a contractor to renovate the kitchen and had given him half of the money. To make a long story short, he took our money, wouldnt come do the job, but wouldnt give us our money back. Finally did part of the work and never came back again. He sent someone else to do the rest of the job, but he was not licensed, did horrible work that needed to be torn out and be completely redone, yet demanded to be paid for what he did. We ended up in a lawsuit and couldnt hire anybody to finish the kitchen until the lawsuit was settled. By the time the kitchen was finished the refrigerator was already out of warranty.Within days of the refrigerator being plugged up ice began to form at the top back part of the refrigerator. I called Best Buy and over the phone they told me what it was. The refrigerator had been poorly designed. A tube that ran up the back and across the top of the refrigerator to the ice maker created a lot of condensation and was causing ice to form. The Geek Squad representative said that Whirlpool had been aware of the design flaw and had created a kit to fix it. It consisted of insulation, a blower, and maybe a different type of tubing. Anyway, Best Buy said that Whirlpool was responsible for this repair and that it was around $400 and a $100 trip charge, so were talking $500 plus. Since the refrigerator was no longer under warranty with Best Buy I was advised to call Whirlpool since the problem originated in the factory and came like that.I called Whirlpool and they lied and told me there was nothing in their computer system about this design flaw. I called Best Buy back, and they said that Whirlpool had sent something to them about it via the computer and that it was definitely in their system. I called Whirlpool back in July of 2014 and tried to escalate it, but only got the runaround.Now they admit that a recall was done, which had to be in their system, but said that there are two different types of recall. One type is a recall for something that could be dangerous to human life. That type of recall they will take financial responsibility for. Then there is what they call an inconvenience recall. They do not take financial responsibility for anything that falls under that category. For inconvenience recalls, they apparently only contact the companies that have sell their products are contacted, so that they are aware of potential problems that may need to be addressed by their maintenance departments. I feel that a decent, honest responsible company should be willing to take responsibility for things they know were wrong with their product before it ever left their factory or warehouse.Now the freezer isnt working. I called and complained because I thought it was connected to the original problem. All Whirlpool offered to do was to sell me an extended warranty for $319. Its with a company called Assurant, but when you call them they answer as Whirlpool Extended Warranty Program. They told me this would cover the original problem, whatever is wrong with it now, and anything that goes wrong in the next year. I was also promised to not have to put out another dime, so I bought it. Assurant was suppose to set the repair up and pay for it.After almost a week of not hearing from them I called. They informed me that they couldnt find anybody who was qualified to come up here and work on it. I asked them why they didnt call Best Buy. They said it wasnt their policy. I was informed that I was to find someone on my own and have the repairman call them with an explanation of what was wrong with it and the repair cost. If they approved it, then I was to pay for all of the repairs in advance, and they would reimburse me. I had a fit, but they told me that I would either do it that way or the extended warranty would be canceled, and they would just reimburse me the $319 I had paid for the extended warranty.I called Best Buy. They sent a repair man out. He found that the coil at the back of the freezer was covered in a block of ice. He took a blow dryer and thawed it up. He said to put something in the freezer that would freeze it to see if it went back to working properly. He gave us his cell phone number and told us to call him the next day to let him know. In the meantime he was going to contact Whirlpool to see what would have caused that. Well, nothing froze. He called us later and said that Whirlpool had informed him that the coil probably had something that was causing a blockage. It was either a piece of trash that had gotten into the coil at the factory or a bend in the coil, which had to have occurred at the factory; because its inside a closed unit. The repairman said that Best Buy never goes into a closed unit to try to repair it, because they are not qualified, but that if they were it would still cost me a fortune to have that done. He said that Best Buy just replaces the refrigerator, but thats only when its under their warranty. The repair man told me the bill to fix the condensation problem was going to be about $550, and that was before the coil problem was ever discussed. I asked him to call Assurant and tell them everything he told us. He did, and was told there were options to escalate it to the next level. He gave me the phone number. I called it and talked to a representative who told me what the notes in their computer system said. Basically it said to give me my $319 back. Then I was given a phone number to Whirlpool, because I demanded to escalate it.I called the number she gave me. The Whirlpool representative asked me why I hadnt called Sears and offered to call them for me but told me I would be responsible for all the repairs, and that they would not be financially responsible for anything in any way. The guy kept putting me on hold and was apparently getting advice from someone higher in authority.I had already been told that no one in Colorado Springs would go into a closed system to repair that refrigerator, because of the labor and costs. I asked this guy if he just didnt believe the Best Buy repairman or what. There is no telling what Sears will charge me to give me a second opinion. Best Buy has offered to reimburse me for their diagnostic trip up here. If Sears finds the same thing, Im sure they wont reimburse me their trip charge because it didnt come from there.This refrigerator was regularly $2,600. I got it on sale for $2,000 plus sales tax. I cant sell it like it is, I cant get it fixed, and its too big to use as an anchor. In other words, its cost me $2,000 to use this refrigerator for two years, and I have nothing to show for it. You may be saying that I should have bought an extended warranty from Best Buy when I bought it, but that wouldve only taken care of the condensation problem. We wouldve ended up with an unfixable freezer problem anyway. That wouldnt have changed a thing. That extra year warranty would have expired by now.Whirlpool products are inferior, and Whirlpool doesnt take responsibility for their mistakes. They are no better than some of the car companies that have been on the news lately. Take my advice, dont buy Whirlpool products and dont ever be stupid enough to buy their extended warranty. I will never buy another Whirlpool product as long as I live, and if you have any sense, you wont either.

We have tried to have our refrigerator fixed 3 times. Same problem every time ice build up in the freezer. Clearly after reading all the reviews Whirlpool has made a very poor quality of a product and they dont care. Hopefully others will read these reviews and learn that its not worth it to buy a Whirlpool.

We bought a Whirlpool dishwasher (Ser# F21102027MOD, Model# WDF730PAYB2) after reading some of the reports that it was just as good as a Bosch. Wrong! We bought this washer March 17. On May 17, the selector switch and sub control broke down. We had bought this item at the HH Gregg store here, and also purchased a 5-year warranty which they said we cannot use because the dishwasher is only 2 months old. Is there a lemon law? And what makes this worse is that we called Whirlpool on May 18th. They could not get anyone out here until May 25th to look at it. As of this time, they still could not fix it because the two parts had to be ordered. Today is June 1st and the part is still not in? Makes me think, does this part always go down because its on back order? So you are fully warned, do not purchase a Whirlpool. If I can get some extra money, I am throwing it out and buy a Bosch because I dont think it will ever be fixed.

I purchased a Whirlpool Cabrio and a one year extended warranty two years ago. As soon as my warranty ended, my washer started to malfunction. I recently started to receive the F-51 code and the washer shuts down at the spin cycle. I am angry because I spent just under 1200 dollars on a washer a little bit over two years ago and now, it is sitting in my laundry room taking up space. When I called Whirlpool, they told me I could purchase another repair warranty for $316.94, which would take the cost over 1500 dollars for this washer and there was no empathy nor compassion for what I was feeling as a consumer from the customer service rep. I spent my hard-earned money on major appliance purchase and I think that it is only fair that I get more than a two year usage out of machine that was designed to last at least six years according to their website. There is no way that this should just be my lost and cost me additional funds.

When received there was a black dot on freezer door. It was replaced. Door handle on doors did not line up. Tried to tell repairman and he wouldn’t listen until the third handle on the refrigerator was replaced. Plastic handle broke three times when under warranty. Now freezer handle has broken! Plastic where screws attach handle is stupid. I’m extremely disappointed in product.

I purchased a Whirlpool 40 gallon gas water heater from Lowes approximately 4 years ago. As of yesterday, the pilot will not light. I assume the t-couple is bad. But in the process of doing some research, I could not help but see that there is a quality problem with heaters manufactured around the time mine was. I dont have the model number with me at the moment. I would like to know what the permanent fix is for these heaters.

The dishwasher is noisy and the latch which holds the soap, at times sticks. When we think it is done and ready to unload we need to run it again because the latch that holds the soap DID NOT open. Not good.

I purchased an OTH microwave model #WMH1163XVQ-1 around 12/2011 from Lowe’s. Within a year, the paint started peeling inside of the microwave on the bottom. A few weeks ago, I noticed flames in the microwave and realized it wasnt my food but the microwave itself was on fire. Im glad I was close by to immediately turn it off. I hate to think what would have happened otherwise. Does anyone have any idea of what I can do about this? Would this still be under warranty? This is the first and last Whirlpool product Ill be purchasing.

Stainless steel rusted in under six months - Purchased all new Whirlpool kitchen appliances in March 2013. In July 2013 finish on both refrigerator doors and freezer door was covered with tiny rust spots. The finish was obviously defective. Contacted Whirlpool, sent photos and was told the damage was cosmetic and not covered by warranty since it didnt happen within 90 days of purchase. Ice make did not work right from day one. Finally paid to replace it myself and repairman said Whirlpool discontinued the style of ice maker I had because they had so many complaints.

Bought this from Lowes in 2010 with the 12 yr extended warranty. Have not been able to keep it lit. Takes 4-10 days for repairman just to LOOK AT IT and then he usually has to order a new control valve, taking another 2-4 days (have had the control valve replace 3xs). This means, my husband has to get down at eye level to try to get it to light (hes 63) & if it doesnt light on the 40th try or the cramp in his hand stops him sooner, we have to heat water on the stove, carry it through the house to the bathtub, try to get the temp not too hot or too cool, then hope that our 70 yr old bodies can get down into the tub plus get back out without falling (showers are preferable). My husband bought The best hot water heater $ could buy at our local Lowes store. Because we are getting up there in years, we hoped that this would be the best answer by also getting the extended warranty. They have had numerous repairmen out to our house (6 or 7 last count)... two different men told my husband that they would only be here a couple of minutes knowing it was not going to light for them either. Time wasted. Patience gone. Still they wont replace it because if anyone can get it to light up again, no matter how long that may take, then theres no need to replace it! They have already put more money into parts, labor & repairs than it originally cost. I was told today by the ex. warranty representative that its not considered a lemon! So how do those LOWES/WHIRLPOOL people sleep at night????

We bought this Whirlpool electric range in late July when our old stove literally blew up at breakfast. Unlike the local big stores, a small local store had this in stock. They assured us that the oven was self-cleaning. It is not self cleaning. It only cleans the bottom. We have spoken both to the local store and Whirlpool several times. The local store will do nothing. Whirlpool sent us a sponge and a plastic scraping stick. They told us to clean it BY HAND every time we used the oven and were very condescending. We are 75 and 77; we are not about to climb into an oven to attempt cleaning an oven that will not clean. Stay away from the Aqua Clean products like the plague. They do nothing, and Whirlpool will also do nothing. Next step -- court.

The oven steam cleans the oven but it only cleans the bottom, not the sides, back or door. They dont recommend oven cleaner so how do you clean it? My oven is a year old and looks like its never been cleaned. You would be better off with non cleaning oven and using oven cleaner. It would be less work. Horrible stove.

Bought this washer NEW 4 yrs ago. Now sounds like a freight train in the house when in use. Whirlpool customer service is absolutely USELESS!!! They do not stand behind their product and refuse to acknowledge what is a common issue. PISS POOR and will NOT give me a number to a higher up. Absolute disgrace!!!UPDATED ON 10/28/2015: This is an update to my previous review. 1st, I contacted Whirlpool who was absolutely NO help whatsoever and the person I spoke to refused to put me through to higher ups on the food chain. I was wrong in my previous review when I stated that we purchased the washer & dryer 4 yrs ago. It was purchased in January 2012. Started making noise in 2014 and has progressively turned into the sound of a freight train. I also failed to mention the stench that comes from this machine. It has also got to the point where it quits with 10 minutes to go in every wash. Whirlpool did send out a Whirlpool certified technician, which they paid for, who stated this has been a common issue with these and other models of Whirlpool Cabrio wash machines. Says in his 3 yrs with the company he has seen and diagnosed over 30 machines with basically the same issues (bearings are SHOT) and Whirlpool refuses to accept any responsibility for the defective design and that, in his opinion, they shouldve never been released. He gave me an estimate of $257.13 to repair. We decided to go ahead with the repair and technician came out only to tell me that there has been a re-work in the design of the replacement parts as Whirlpool realized they were faulty. So I now have to wait for the NEW designed replacement parts to come in as they are back ordered. WTF does that mean??? Shouldnt there be a RE-CALL and shouldnt they accept responsibility for this??? This has been, without a doubt, the most disappointment weve had with any purchase of a NEW appliance or, anything else for that matter, in our lives. After reading through some of these same complaints Im wondering if this machine is nothing, but a money pit and whats going to go wrong next. We also purchased the Cabrio dryer at the same time and have had no issues with it as of this time, but I assure you, I wait with baited breath. Their customer service department is piss poor AT BEST!! Please, stay away from ALL Whirlpool appliances in the future.

We purchased a brand new Whirlpool water heater from Lowe’s two years ago. The water heater is not heating properly, and I contacted customer service to inquire about their great warranty. I was very disappointed with their poor customer service, but above all, their warranty. They emailed instructions to run a test, which did not resolve my issue since I still run out of hot water halfway through my shower. Mind you, its only one person in the house for a 40-gallon Whirlpool water heater. I have replaced the heating elements and thermostat, and it is still not heating. I contacted Whirlpool customer service, and they are refusing to replace it, stating that the water heater is working. I will never buy any Whirlpool appliances again. They do not back up their products, and their customer service is worthless. My recommendation is not to buy Whirlpool products.

I am writing this complaint because of the very poor service of Whirlpool. My washing machine broke after 1 year of use. Luckily, I was on my 2-year insurance. The wiring fully collapsed and I needed to change the whole drum. I called Whirlpools customer service and they said that they would fix the problem after 2 weeks. They came on the day and found out the problem and ordered a new drum. They said they would fix it up on the 5th of December, and it has already been over 3 weeks. On the 4th of December, Whirlpool called me and said that the item they had ordered for me has been damaged. I am not satisfied by these products because it is only a drum (it cant break that easily). I cannot recommend this company to my friends and family due to the quality of the products and the poor customer service as I was waiting on the phone for almost an hour trying to get through.

The drawer guides on the large clear drawer at the top of the whirlpool refrigerator are very flimsy causing the drawer to drop when pulled out to the stop. When I called about this I was told it was cosmetic and not covered under warranty. I purchased the extended warranty which will replace the flimsy parts with the same flimsy parts. On 6/24/2024 Denisia sent me new side rails, exactly the type I have. I replaced them but the right side one broke. I regret ever owning one and will not recommend a whirlpool product to anyone. It is very obvious to anyone, after using this product, that that particular part is not safe and is definitely more than a cosmetic problem. I have already dumped the contents on the floor once and have just managed to catch it more times than I care to count. I spoke with Danielle on 5/14/2014. She sent the small plastic drawer that goes on the bottom.

We purchased our Whirlpool french door refrigerator with bottom freezer from Lowes. A few months after purchasing, we noticed a pool of water on the floor, resulting from what looked like a leak coming from the ice maker. After contacting customer service, they sent a repair company to service the fridge. This rep stayed no longer than 5 minutes and barely looked at the appliance. He said my refrigerator was not under warranty, which was **, as I personally registered the refrigerator the day it was. My kitchen floor is ruined as a result. I will NEVER purchase another product from this company again. They seemingly left a faulty product on the market and failed to inform me about the known issue. Then they failed to quickly provide needed repair or replacement in a timely manner. They also refuse to reimburse me for the food loss, which would not have ever occurred had they handled the issue appropriately from the beginning. TERRIBLE company. In addition, since Lowes is aware of the reputation of this company and continue to sell their defective products... I will not be shopping at Lowes anymore! Both this companies should NOT be in business!!!

I bought a Whirlpool CABRIO washing machine. I was assured it would do large & bulky. I didnt realize that being so called energy efficient meant that it didnt put enough water in to get my clothes saturated! On large loads or bulky items when I put in my laundry detergent only to find out I had to try to wash them again. Parts of the clothes would still be unwashed & dry after going through a whole cycle! After washing the clothes that did get clean comes out looking like I took them to a stream and washed them on rocks. After taking care of my clothes so they didnt look as old as they were, they are now faded & old looking. I hate this washing machine!

Fridge: no ice cubes. Water dripping from the door. Base of one door damaged. After 4 WHIRLPOOL repair services visits, ice cubes OK. Dishwasher: 40% of the time, kitchen floor damped with dirty smelly sticky water. Were first told: Its the product; next: Its the way you arrange dishes; next: The filter is not completely clean. And we are waiting on the 4th visit from the Whirlpool service. We have owned at least 7 dishwashers so far, this is just unbelievable! Poor poor poor performance, with dishes covered with dirty film once in a while. And you never know when the dishwasher will decide to misbehave...Stove: White ceramic stove one day broke with a sauce pan cooking on top of it... Microwave and stove and oven: they beep and beep and beep, to tell you you are increasing the heat (one beep every time you touch), to remind you infinitely the food is ready, etc. And there is NO way these contacts can be disconnected. Now imagine oven on plus 2 saucepans cooking on the stove for which you have to increase/decrease temp. plus the dishwasher finishing, all at once, every day. How much beeping it makes after a long day at work.

Clothes dont always come out clean. If there is anything more than 2 sheets in the washer, it becomes unbalanced and then goes through a rinse until the water is up to the top! You have to watch any heavy load for this! Today there were 3 sheets in the washer and sure enough it kept rinsing until I physically reached in and rearranged the sheets. Then when it was done and I pulled the sheets out to put in the dryer, they were SOAKING wet! I hate this machine and will NEVER get an HE washer again.

I purchased a Whirlpool electric stove WFE540HOES 3 weeks ago from Best Buy. 2 Main complaints: Extended cooking time when using the oven. Food that should bake in 14 minutes was taking 25. Food that should bake in 30 minutes was taking 50, etc. The big issue was that the exterior of the stove was getting extremely HOT when using the oven. The area behind the handle and the storage drawer were so hot I had to use a towel to open it w/o getting burned. Thought it was a faulty stove so I exchanged it for the same model. Just got the replacement and its worse than the 1st one! The heat permeates from the bottom of the door and heats up the storage drawer below. The area behind the handle and the enamel edge of the stove get so hot. Its definitely a safety hazard if not fire hazard. Anyone else experience this??? Its going back!

Update: My water heaters pilot light would not stay lit. After seeing the large number of similar complaints on this site, I contacted Whirlpool and asked whether they would cover the cost of labor in addition to the parts, which were under warranty. The representative was very understanding and agreed. The thermocoupler and gas valve were replaced a few days ago. It seems to be working fine. Additionally, a representative contacted me directly in response to my Consumer Affairs complaint, not knowing I had already gotten approval for the repair. He wanted to make sure I received the help that I needed and called to follow-up after the repair. Im very pleased with the response.

I bought a Whirlpool water heater a few years back and have had nothing but headaches replacing the thermocouple every 1 to 3 months. The last one only lasted for 4 days. I did have a small flood in my basement well after the problems began. There are no visible signs of water damage to the unit, but Whirlpool has dropped my warranty completely. They sounded like they intend on not helping me anyway.

I purchased a Whirlpool Refrigerator Model # WRF990SLAM00 in May of 2013. My wife started noticing ice build up on the ice maker in the refrigerator section of this French Door model. We had it serviced for the same problem 4 times and the problem still existed. At this point, Whirlpool offer to give us our money back, and here is where things got interesting. My wife spoke with a Sheila who was to issue a check to a third party company who would then pick up the refrigerator and give us the check. Sounds simple enough, huh? The company was to get the check in 7-10 business days so we bought a new refrigerator, a Samsung this time, and scheduled its delivery for the time frame we were told the non-functioning fridge would be picked up. My wife could not get in touch with Sheila, which was always a problem, and we talked to a Beth who told us that this whole process had not even been started yet. Well, we are having our new fridge delivered and still waiting on our check and for someone to come and pick up this American-made piece of crap! We wanted to buy American, but this is what we got, a piece of crap!!

I bought a Duet front load washer and dryer set in January 2009 from our local Lowes. Spin cycle noise progressively got louder over time to the point we contacted our locally owned service company to check it out in June 2011. Cause is defective shell and spin tub, total repair cost $750. This was about the original cost of the washer! I contacted Whirlpool via e-mail (wait time via their phone is outrageous), they wont do anything. Out of warranty. Up until now, Whirlpool has had a good name with me. Not anymore. I will never buy anything Whirlpool manufactured ever again. (Maytag, Kenmore, maybe more brands.)American companys insensitivity such as this is what gives some of American industry a bad name and drives consumers away to quality foreign brands made in Europe: German, Swiss, Italian, Swedish,etc.Im going to take a hard look at Bosch washers to replace this Whirlpool piece of junk.

We purchased a Whirlpool refrigerator because of the brand in August of 2011. Its December 2012, the entire door needs to be replaced. It appears the cost will be as much as the original $750 investment! We called Whirlpool expecting they would stand behind their brand after hardly 18 months, but no ... It is clearly a defective door to begin with.

I purchased a Whirlpool 3-door refrigerator with the freezer on the bottom on 8/17/12. Within 4 days, the ice maker stopped working. It took two days for the repairman to come out and fix it. So all is well with that. Less than 2 weeks later, the refrigerator isnt cooling. Several days later, the repairman came and determined it was the evaporator fan motor and clutch. The parts were back-ordered for 10 days. Parts came in 2 more days before he can come out and install them. He realized they sent the wrong parts. Another week went by, then he came and replaced the fan motor, which is now making an ear-piercing buzzing sound. He came back a week later and said it needed a gasket, which is back-ordered. In the meantime, he put some stick on insulation around the unit. Not much help. Another week went by, and the gasket showed up. It is still making a high-pitched whining sound. He said it was the compressor. Whatever! I hate the refrigerator. The sound is one that just grates on your nerves and you can hear it in all the rooms surrounding the kitchen! A repairman has to deem it unrepairable before they will even consider replacing it. They consider it fixed. What about my bleeding ears! I just want it gone! I am so disappointed. I thought Whirlpool was a good product with a solid reputation. I have a $2300 noise maker! Is there a class action lawsuit?!

Our over-the-range Whirlpool Microwave (Convection-Type) died 17 DAYS after one-year-warranty expired BUT theyre sending a local repair outlet out to fix it. I am very surprised... Thought Id be stuck with a $700 boat anchor. Thank you Whirlpool for standing-by your product. BTW... My research indicates these microwaves die quickly if you use the convection option very often... So now we know better.

I purchased the refrigerator (WRT3L15ZYBOO) from a reputable store (Lowes) on 10/15/11. 15 months later it failed. The service tech diagnosed complete loss of refrigerant. Cost for repairs would be more than half the purchase price and the wait for parts would be weeks. Contact to Whirlpool customer rep (Brittany) said no assistance was available, even for obviously a defective product. Solution: I had the store remove the defective appliance and purchased a new fridge (not Whirlpool) at about the same price it would have cost to repair the defective one. With delivery within 3 days, I likely saved time and money over dealing with Whirlpool. I had purchased a Whirlpool stove at the same time and am feeling quite anxious about it. Consequences: I plan to purchase a washer/dryer in the next year. No Whirlpool products considered.

The clock-timer went out. Appliance is only 1yr. 6mo. old. I CONSIDER THIS STILL A NEW APPLIANCE. This is the 2nd Whirlpool appliance, I bought a Whirlpool washer & dryer. The washer went after 2yrs. use. I bought a Kenmore used washer and it still works. I paid cash for the stove. It was bought at a Sears outlet in Cudahy, WI for $398.58 total with the one year warranty. I really have not gotten the use of the price. I guarantee you (this company) I will NEVER buy another Whirlpool appliance again. TOO BAD YOU COULD NOT RETURN A PARTIAL OF THIS MONEY TOO ME!!!!! I have a Sears repairman coming today 8-3-13 costing me $75.00 just to walk in the door.

We purchased a higher end cabrio model only 3 years ago. Last year, on about every 5th cycle, the load would not spin at the end. Id have to remove all the wet clothes, set it to drain and spin, start it and wait for it to hopefully kick in. When I do it right, it kicks into the spin mode. I had to quickly press start/stop to unlock the hatch and reload the soaking wet clothes and wait for it to spin properly. Yesterday the same thing happened again. This time, it did not kick in. I ended up flipping the washer over and taking a look underneath. I discovered that the motor was seized. It had lost all its lubricating oil and smoked the belt. Now, my 3 year old washer is sitting in the driveway awaiting a trip to the dump since I got fed up and went out and purchased a new Samsung top loader. I emailed and called whirlpool with no luck. Not impressed. When I went out to buy a washer today the first thing I told the salesman was to stick anything with the name whirlpool out in the trash bin out back.

I purchased the Cabrio washer and dryer and paid for the extended warranty from Lowes about 5 years ago. After about a year, the washer had problems with excessive vibration and noise. Under Lowes warranty, a repairman came and adjusted the level. He came out several more times and made other adjustments, replaced the drum, then bearings and raised the level again. He said he could not declare the washer a lemon, even though it was because they were told this was taboo. They were instructed to do whatever they could to keep the washer going throughout the life of the warranty. Now the washer stops mid-cycle and an fl or f1 error code appears on the control board. I contacted Customer Service who said I can purchase another extended warranty for over $300 or pay their repairman for the visit including parts and labor. What I paid for the extended warranty and to purchase a new one would pay for a new washer.

Second time in 3 years our freezer/fridge has gone out. Same symptoms as last time, which was a bad motor. Repaired BY WHIRLPOOL. Completely useless. I don’t expect to have to replace a refrigerator every three years. Especially when I paid $$$$ for it to begin with. DO NOT BUY!! We will be switching brands. And as the installed items in our house start to go (yeah, they’ve already had to service an oven installed at the same time 3 years ago too) they too will be replaced with other brands. You’ve lost a lifetime customer! Shame on you Whirlpool.

My new washer quit working properly. It does not spin or wash properly.

My mother has had this stove (Whirlpool Accubake) about 3 years. She does little cooking. On June 24, 2015, herself clean activated, probably for a few days, this is normally 850 degrees. She is 84, does nothing with this stove, certainly not knowing how to hit the clean button and HOLD the Start button for 3 seconds... this caused the stove to billow smoke out of the oven and encompass her entire home. No fire, but was caught in time. The fire department had to pry open the door as it would not unlock.

Two water heaters three yrs old that went kaput. Thankfully, they are under warranty. However, the tech that I called out said that his company doesnt work on Whirlpool because they are junky and they try to blame the tech if something doesnt work. I called to get new part, and of course now, I get to pay for labor. The lady on the phone actually suggested that I hire an electrician and replace a breaker instead of receiving parts for Whirlpool. Unbelievable. Needless to say, I echo all of the same concerns as the other posts. Im done with Whirlpool.

We built a new home at the beach to enjoy our retirement and the builder installed new Whirlpool appliances. As far as we are concerned this was the BIGGEST WASTE OF MONEY WE HAD. Our appliances were under warranty for 1 year as usual and after 14 months things began to break. The latest is the ice maker in the French door fridge. After finding the diagnostics test online I ran the test and determined that the whole ice maker needs replaced. This ridiculous since the fridge is only a little over a year old. We even upgraded the fridge to avoid any problems. After talking to the people in our neighborhood we have come to find out that most people here have had trouble with whirlpool appliances.. I am ready to send these to the junkyard and replace them with a reputable brand (LG) that we owned before and were very happy with.. I dont understand if there is all these problems with Whirlpool products why the technical team doesnt fix the problem... Get parts from the USA NOT CHINA!!! My neighbor just told me he had the repairman at his house 7 times to fix his fridge and finally got a new one. Just got tired of the hassle and expense....

This product is just DISAPPOINTING. The gas knobs got stuck TWICE IN 13 months only! The range is NEW! The first time 3 out of the 4 knobs broke, this time only one. It would not turn off, so we are forced to climb on the counter and turn the gas off every time we are finished cooking and turn it on again. The company wont be able to send us anybody till next week, which will force us to go on like this for NINE days plus, of course, the time it will take to order the parts needed.There is not even a back up emergency service, which should be in place since we are dealing with GAS! I have heard complaints about this product in this area: in my opinion the range should be recalled. Of course, the representatives one talks to are all trained to keep calm and reply the usual things: Oh, I am sorry etc. but the bottom line is that neither the product nor the customer service are good (the first customer service person was not very friendly either). I highly recommend that you AVOID this range if you are considering buying a gas one with double oven.

Whirlpool Cabrio platinum washer (JUNK. DO NOT BUY). As mentioned in other complaints, the Cabrio top loading washer is garbage. Sound during the spin cycle is VERY LOUD because of a bearing noise. The clothes dont even get clean, lint all over dark clothes. I am the only person in the household so the machine did not get used as much as a family would use it. DO NOT BUY THE CABRIO WASHERS.

Thirty minutes into running the oven self cleaning cycle for the first time, the middle pane of glass exploded! Weve had this range two years 4 months, and didnt buy the extended warranty. I contacted Whirlpool and they acted like this was the first theyve heard of this. I inquired on the class action law suit in New York from 2012, the year we bought ours, and they had no comment. They were willing to sell us an extended one year warranty and we pay for the service call for only $332! I declined and will never buy a Whirlpool product again.

Whirlpool Cabrio Washer WTW7800XW is 13/14 months old (1 or 2 months out of standard warranty). We use it 3 to 4 times a week. The lid hinge developed a crack 2 or 3 months ago. Last week, it failed completely making the washer unusable. Investigations show that a new lid is around $250 plus tax and service call (approx. $500 complete). On contacting Customer Service, they continued to say monotonously out of warranty even though it is obvious to even a layman that this hinge/lid is not fit for the job and the manufacturing material has failed. They kept reeling off all sorts of protocols but would not send any of them as a copy. This is the worst service I have had from any company. The service is despicable and they should be ignored and banned from every consumer list. I appreciate that it is out of warranty, but the runaround I am getting seems to me that they expect their product to fail after the warranty expires and they are not surprised at all by catastrophic failures so soon.

I am sorry to have updated that review 2 years later. Whirlpool has actually contacted me after posting on their Facebook support group. I am not sure how it happened but I was contacted by their executive team who is WAY more professional and efficient than their support team. In a matter of days my washer was replaced and installed by a new one - the closet available to the model I had - I did not pay a penny and no questions asked even though the washer was out of warranty. So my answer to you is when you are stuck do your best to talk to the executive team!

About six years ago we purchased a matching Whirlpool HE washer and dryer from Lowes. Because of some previous issues we had had with a dishwasher we had bought, and at the direction of a repairman, we bought the 4 year extended warranty when we bought the washing machine and dryer. Thank heavens!!! About 3 months after the manufacturers warranty expired, I began to have issues with the washer. Again, thank heavens I had purchased the warranty through Lowes because after 6 visits from the repairman to fix one problem after another, Lowes finally junked the machine and said it was no longer cost effective to try to repair it. I was SO frustrated! And, attempts to contact Whirlpool regarding the issues were COMPLETELY useless!!! Thinking it was just a fluke, I replaced the broken washer with another exact model (I know, I know... should have done my homework!).This time, after replacing the motherboard within two months of owning the new machine, the machine began to work fine, and washed great! Again, I thought I had just gotten a lemon with the previous machine. But, here we are 4 years into owning the new one, and it has completely quit working. Clothes smelled like mildew despite cleaning the machine as recommended. So, I called out a repairman, he said the transmission had gone out and it would be cheaper to just replace the machine. What?? I spent almost $700 on it only 4 years ago! When I told him this, his response was that he had seen repeated problems with this machine and felt like they were disposable washing machines that you had to figure would only last a few years before having to be replaced. Again, WHAT??I dont know about everyone else, but I dont have $700 to throw around every 3-4 years to replace new appliances because the manufacturers cant/wont make a better product. We had owned a Whirlpool dishwasher, and it had all kinds of problems too. So, once again, I contacted Whirlpool about the washing machine and got nowhere!!! SO disappointing!!! Absolutely the WORST customer service I have EVER seen!!! On hold forever, only to talk to a customer service rep who not only sounds bored to death with their job, but certainly less than sympathetic (probably from having to field questions all day long about the poor quality of the product), and less than helpful because Whirlpool has no desire to fix the issues. Needless to say, I will NEVER own another Whirlpool appliance again! SO disappointed!!!

My three month old Whirlpool electric range caught on fire last night. The wiring that connects to the electrical cord to the stove shorted and melted. Thank God we were up and smelled it and quickly pulled the stove out and unplugged it. Had the fire dept out this morning and they verified that it was the stove and not house wiring. Now, I am without a stove, out of my money and waiting on the mercy of Whirlpool to take care of this situation. I do not want this stove in my house so I wont accept repair. Not sure I want another Whirlpool either. If this had happened during our sleep time, the whole house could have burned down. So upset and inconvenienced.

I am so unhappy and frustrated with this washer by far worst washer I have ever had!! Doesn’t wash clothes clean. Sometimes I have to wash things 2-3 times and then they aren’t necessarily clean. For what I had for this pair I really got ripped off!!!

I purchased this fridge in February 2015. In August, the handle on the fridge door broke. I called for a replacement on 8/7, on 9/14/15 I received it. It broke on 10/3/15 and had a replacement on 10/13/15. It broke again on 12/26/15. I called for a replacement. I should get it in 10 days. Obviously, there is a flaw in their design. What bothers me is that no one seems to care. I will hope I never have to buy a Whirlpool product again. And I will certainly discourage anyone I know who is thinking about buying their products. I purchased this product at Lowes and they did not care when I went to them.

WRF989SDAB00 - Our house burnt down in April 2012. We purchased all Whirlpool products to be put back into our house. We had to purchase these items in November 2012 so the contractor could get them into our house because of the cabinets. We did not move into our house until the last week of December and could not use these items until then. In December of 2013, our freezer went out along with the ice maker. I had to fight for Whirlpool to pay for these repairs. They kept saying that it was over the one year warranty. They did accept responsibility and paid for A&E to come look at the frig. One guy came out the first time and thought he fixed it. No. A month later two guys came out. They said it was the condenser. They ordered the parts and came back a third time to replace it. A month and a half later, same problem. A&E came out a fourth time and thought they fixed it again. Nope. During this period, I purchased a extended service plan. I AM TELLING EVERYONE TO DO THIS NOW BECAUSE IT TAKES 60 DAYS FOR THIS PLAN TO TAKE EFFECT. Now the service plan people sent a different company out and he said it is going to cost a lot of money because the things that need to be replaced. The plan SHOULD cover all of this. I called both the service company and Whirlpool demanding that they send us a replacement frig. I believe sending someone out at least SIX TIMES to fix the same problem is ridiculous. Each company is blaming the other and each is saying its the others responsibility to replace the frig.

I rent a condo unit and hardly use the microwave. It is nice to have. Never had one over the stove and it came with the unit, so I gave mine away. After living here for 3 years I am now moving to another city 5 hours away. I noticed the other day when I went to melt butter for popcorn, the door crack, which I noticed the second year we lived here, has gotten worse. Not just worse, but the handle looks like one pull and its completely broken. My landlord expects us to pay for this. I am reading and I see that its from the heat from the stove, which is also a Whirlpool product, is to blame, not the user. How is this right, how is this fair?? When we move we will have to buy a new microwave, that will sit once again on my beautiful microwave cabinet and I promise, it WILL NOT be a Whirlpool!!!

I came here to see if others have had problems with their Whirlpool Cabrio top load washers. I was amazed at how many others forked over nearly a grand ($1000 with tax and extended warranty) for such a heap of nothing. I have lived in the same house for over 35 years, same water supply with water softener. Over this time, I have raised my family and been lucky enough to only go through two washers until 2 years ago when I purchased this Whirlpool Cabrio machine at Lowes. As with others, clothes do not get cleaned. Residue is present and in the creases of the tightly spun and tangled load. After calling Whirlpool and Lowes on nearly day one of my original purchase, no concern was given. Instead, I received the What type of detergent or Could it be your water supply? or What degree of soil does your family have on their garments? A white terry cloth washcloth should not come out grey, even after bleach! My GE and Maytags of the past always did fantastic jobs. They just plain old wore out. As for my new energy efficient machine that takes 86 minutes to wash a load, with expensive HE detergent, an oxy clean pouch, special fabric softeners, I scratch my head wondering how can this be efficient? If a pair of jeans needs pre-soaking, it cant be done in this washer. Instead, I spray the jeans with pre-soak, add my HE products, then fill a mop bucket full of water and dump into the machine 5 minutes after the 86-minute session has started. What a joke! For two years plus, I have vented to my poor husband who thought he was buying me a new innovative state of the art machine to make my life easier. I only wish there was somewhere or someone that I could contact to get some satisfaction for my agony with this poor quality product! Yes, I am venting. I dont have another thousand dollars to spend for a new machine. Believe me, if there were to be a class action lawsuit for this lemon, I would be first to sign up!

Our 2.5 year old Whirlpool top loading clothes washer started leaking from the bottom, enough to form a sizable puddle that ran under the dryer all the way to the wall. It was still under warranty so we called the company and they recommended a repair service. Guy came couldnt really identify the exact problem but said hed order parts to stop the leak. That was 6 weeks ago. He cant get the parts despite us calling about every week to see if the parts came in. So for the last month weve been taking our clothes to a laundromat. There seems to be no end in sight to this problem. Seems stuck between Whirlpool and the repair service and were the victims. And, oh yeah we got a note that says our warranty is ending soon.

As I write this, I am on my 5th service call in four months of ownership. The machine runs short cycles and requires us to not only do an extra rinse, each load requires an additional Quick Wash (with extra rinse) to get the detergent out. We use so little detergent that a 75 fl. oz. bottle has lasted four months with over 50% left. The techs Whirlpool sends are great. The call center first level people are fabulous. The supervisor is not helpful proclaiming that it was fixed. However, we still have to re-run the clothes every time.

In 2008, we also bought a Whirlpool 40 gallon gas hot water heater with flame lock, Model #BFG14040T3NOV. We too purchased from Lowes. The plumber was here yesterday to replace the thermostat for the third time in 4 years. We also suffered through cold showers, warming water for dishes and sponge baths. We are in our 60s and are worn out arguing with these people. If there should be a class action law suit, you can count us in. It is not right to have such a faulty product out there by Whirlpool. This is still America, right?

Just purchased a new Whirlpool Counter Depth, French Door, Freezer on bottom, Refrigerator from Lowes. Delivered Sept 1, missing the flap that makes the seal between the two doors. Shelves can be seen inside the fridge with doors closed. Exposed wires on the side of the door in a port with no cover. The fridge is unusable. Cold air flows out between the doors, temperature will not go lower than 45º. Moisture build up on the top and dripping down through the fridge. Frost build up on the back. Refrigerator runs continually. Had to shut it down. Called Whirlpool Sept 2. They will not replace the defective product. I must wait for a repair. The promise was within 24 hours for a technician to call. Called them Sept 2. Local family operated appliance repair company did not receive the request until Sept 4. They do not have the part nor does the parts supply company they deal with. Its on back order. Whirlpool has the part but long weekend and it will not be here until Sept 8 at the earliest. Whirlpool has advised Lowes that the issue is dealt with. I will see the technician on Sunday (Sept 6). Small family Business does not operate on Sunday or holiday, Monday, and have advised Whirlpool of this multiple times. Whirlpool doesnt care. I paid $2700 and do not have a working refrigerator. I will never purchase another Whirlpool Appliance.

Whirlpool should be ashamed for making a terrible machine. It does not get the clothes clean and it is always breaking down. It is not worth the money. I have never ever had a washing machine act like this. I have been RIPPED OFF!!

Our new Whirlpool Side-by-Side Refrigerator is very versatile as it serves the needs of a busy, family kitchen. It is heavily used storing cold foodstuffs to feed our family of four, plus two active grandsons. Being able to re-configure the shelving space enables us to adjust the main compartment accommodating items of different sizes (think a thawing turkey or a 24-can case of soft drinks!) to ensure our most functional usage. The same can be said of its freezer space - it too features built-in slots to reposition shelving for varied size packages and boxes. Convenient in-door water and ice dispensers round out the beneficial features of this attractive appliance.

I purchased Whirlpool electric hot water tank in May 2011 (model no. EEZ80HD055V). The water tank was working fine for four months. It does not work anymore. I tried to get a hold of Whirlpool customer service. But I couldn’t get a hold of customer service at 877-817-6750. It is motel business without hot water. We could not open the business. We tried the best we could, but there is no contact or support from Lowes or Whirlpool. We have no other choice other than replace the hot water tank. We tried to find the right phone number to explain the situation to Whirlpool customer service rep.

When I bought my new retirement home, a Whirlpool dishwasher Model No. DU1055XTVS1 had been installed. After only three years of use, the dishwasher would not complete a cycle except to drain and cancel. The repairman replaced a computer board and when the parts cost and the service cost were combined, they amounted to about half the cost of the dishwasher. I have a PC that is twice the age of the dishwasher and it is still running.

This piece of junk just broke down not even one year after the purchase. Every singe Whirlpool washing machine has broken one way or another. This one will set the wash time for 57 minutes, and exactly 24 minutes left in the cycler, you hear this big crash and then everything stops. Another dumb thing about this piece of crap is that when the problem happens, the POS keeps the lid locked so that you cant tell what the problem is. What morons would put a lock on the lid? Its not like someones going to take a jacuzzi bath!Restarted the POS again, and exactly 24 minutes left on the wash cycle, there was another crash. Both times, exactly 24 minutes. NEVER BUY FROM WHIRLPOOL!

I purchased a new Whirlpool washer and dryer (model number WED9250WR0 #WFW9250WR00). The washer broke after about 2 months. They took my washer and gave me some off brand one, because I purchased a 5 year extended warranty. They kept my washer for over 3 months, saying that the manufacturer takes that long to get the parts in. Its ridiculous! The tub, seal, and some other parts had to be replaced. It was shredding my clothing and my bedding. The first time they fixed it, a couple days later, it started making a horrible noise. The repairman came out, and a part had fallen off inside, so he put it back on. It kept happening, so I called them back, and he taped the part on!About 2 months later, the seal started shredding, and so did my clothing. I called again, and they had to replace the seal again. It still sounds off balance, and they said that was normal, because of the give in the floor. The day they fixed the seal, I washed a childs sleeping bag, and it shredded it too! I called again, and they refused to replace it, and they want to come and look at it again. My dryer lint trap seal also keeps coming apart, and I have gone through 3 of those in less than 8 months. They said they are just made poorly, so it will keep happening. I just want my money back, and buy a different washer and dryer somewhere else. I had an old pair that I bought, used, and they lasted me 5 years with less problems than these that I paid two grand for.

In 2015 door of top loading washer (Whirlpool Cabrio Washer) needed total replacement. Lucky I had an extended warranty. 2018 March, extended warranty expired and now have the exact same problem. Pretty crummy product if major part like a door has to be replaced every 3-4 years. We do not wash large items like blankets/quilts in this machine. That goes to a laundromat where there are oversized machines or to a dry cleaner. So the only reason for this breakage is a default in the lid assembly. There is only one phone number for customer service, repair, parts etc. Put in my service call and filed a complaint at same time hoping for at least a small discount. Ha! $100 plus tax for service call- part price ranges from $150-230 plus tax. Whirlpool could tell me the part exists but would not say how long it takes to get it! Do NOT buy Whirlpool washer with top load lid that has glass window. Big problem is that Whirlpool now has Jenn-Air, KitchenAid, Maytag and Amana all under their umbrella.

Started researching online about a week ago because my dryer was making an awful noise. Found out that the new idler pulley system the company used in my Whirlpool cabrio washer & dryer model (WED5500XW0) was so ineffective that they have since started replacing it with the old part #691366 they used to use. Also I am having a problem with my washer not spinning all of the water out of the clothes. Found out that this is a common problem with this model (WTW5500XW0).Had a certified repairman out to replace the dryer idler pulley system. He also calibrated the washer to see if that may help (it did not). The repairman said that some of the Whirlpool washers had been recalled and he had actually replaced some control panels and that seemed to work. He suggested that I contact Whirlpool. So I contacted Whirlpool, thinking that they obviously knew that there have been many problems with these machines (idler pulley part being discontinued & and recall on SOME models), and thought they would be more than willing to rectify this problem. Well think again! The two young ladies that I spoke with sounded like robots, Unfortunately, you are not within your 1 year manufacturers warranty so there would be nothing we could do at this time. Although I must tell you, the second young lady I spoke with did offer to sell me a new washer at a deep discounted price of $386 (which is only $86 more than fixing the washer). I think everyone who has a problem should contact Whirlpool and express this dissatisfaction. And if you are shopping for a washer and dryer, stay away from Whirlpool because their customer service is disheartening.

1st item - ice pooling at bottom of freezer, now repaired at a cost of $100. 2nd item - 1 day later fridge/freezer keeps shutting off and on irregularly. Cant contact anyone one from Whirlpool on a weekend and Trail Appliances doesnt have anyone available to come and look at it and if they did it would cost us another $100+ with no guarantee and we were told by Trail the Whirlpool will not touch it if someone else does. From what I have read seems we now a victim of Whirlpool. P.s. for those who dont know yet Whirlpool not only now owns Bastemp, they also are the makers of Kenmore and those fridges have experience the same ice issues.

Suddenly I get a person who sounds enthusiastic about customer service after a day of writing bad reviews on Lowes and Whirlpool sites and as many consumer review sites as I could find! I had even called Lowes corporate offices! A repairman is coming out tomorrow (after being told that one could not show up until September!) to check the NEW refrigerator that has frozen all of my produce and soften my frozen foods! I am 12 miles from the nearest town and took over half of my food for the month to the dumpster site today because it was spoiled. If you have a problem and no one has instructions to help you or is listening or even cares.....MAKE NOISE! IT WORKS. Know if your state has a consumer protection bureau through its government (usually Sec of State or Atty General offices).

We purchased a Whirlpool refrigerator (WRT5L1SMYF00) in April 2012. Within 2-1/2 months, items were freezing on the shelves of the fridge box. I called Lowes & was told to call Whirlpool. I did as suggested & they sent out their service co. tech, Turner Consumer Services. I had all the same issues as everyone else in these reviews. i.e., food freezing where it shouldnt or spoiling when the stat was turned down even one notch. The staff at Whirlpool was as uncooperative as is possible. They smiled and lied to my face during phone calls - anything to get me off the phone. During the next 4 months (till Nov.), techs came out 5 times, never having the part needed on the truck. Always, it was my fault somehow that my stuff was freezing. Their chosen tech service employees were rude, condescending and without knowledge. Five service calls, 3 parts replaced and numerous calls to Turner & Whirlpool got me nothing but stalling tactics. I, too, was told that their tech had to fail the appliance before they could consider replacement - all lies. The tech, when he gets here, says hes not allowed to fail the unit. On the 11th of Nov., I awoke to totally frozen-up coils which kept the fridge box from cooling. We had company here from out of town. We moved out the new fridge, moved back in our 21-yr-old unit and got through till our visitors left. Whirlpool has been completely unresponsive to my appeals for some relief from this fiasco. I continue to receive requests from Whirlpool to purchase an extended warranty. Really? My husband & I went out to Sears and purchased a GE & have had no issues with it whatsoever. We are older, on a fixed income, and can ill afford to purchase 2 fridges in 7 months, not that Whirlpool cares. Not only will I never buy another Whirlpool product, but I will warn everyone possible to not buy from them. In fact, my intention is to use every possible forum, Facebook, Twitter, any & all review sites here in KC, MO or anywhere to put Whirlpool down. I am, however, considering one more expense - a lawyer.

My dishwasher was purchased on 5/12/12. It is a little over 2 years old. The dishwasher wasnt getting the dishes cleaned. I opened it mid-cycle and part of the heating coil was bright red and there was smoke inside of the dishwasher. Good thing I opened it before it ran through its cycle or it may have caught on fire. Unfortunately, I only have a 1 year warranty. This machine is a piece of crap and could have burned our house down. DO NOT BUY THIS PRODUCT.

In 2014, we redesigned our kitchen for two side kick gorgeous looking white fridge and freezer (Fridge was $1099 & Freezer was $1099, plus extended warranty $436.19 CDN.) Within 2 years the evaporator blew. $1000 dollar repair that Whirlpool covered, yay!. BUT 3.5 years later the compressor blew...another $1000. Whirlpools response...Sorry Sears went under and the fridge is 5.5 years old. Whirlpool discontinued the model so no new fridge for us unless we re-do a whole bank of cabinets. Forewarned is forearmed. Stay away from whirlpool. There are better brands. Do your homework! Sue from Edmonton, Alberta

Bought the dishwasher 3 years ago and now its not worth anything as its pump gave away. Cost to replace the pump is $200 or more so it doesnt make sense to do that since you can get a new one for $300-$400. Everyone I talk to say they are not building these as they use to and they give out in 2-3 years. I am very unhappy with this dishwasher.

Brand new dishwasher and first time I started it I noticed the timer showed the cycle taking over 3 hours. When done I opened the door and there was some water in the bottom and the door was very wet. Dishes had not been washed. A glass that had turned upright had no water in it. The soap pod was still intact. I started over again and the same thing happened - two more times. The silverware is not clean either. Its going back!!! Im sure there will be resistance but we will deal with it.

Since my review I have been corresponding with Whirlpool Customer Service (Chris). First he sent me an email and mailed a replacement board to have us (the homeowner) install. Because the cover was so melted, the replacement board would not fit down into it. I emailed pictures to Chris. Once he saw the pictures, he called me and arranged for the water heater to be replaced since it was still under warranty. He even extended the authorization code so we would have plenty of time to arrange for a plumber to do the work. We had to pay for the plumber, but Whirlpool arranged for us to have a new water heater. Now I can sleep at night without worrying that my house would burn down if the old water heater caught fire. Chris was GREAT to work with. I had a direct number to him and called any time I had a question. I was very impressed with Whirlpools Customer Service.

I purchased a new Whirlpool 29 cubic ft. french door bottom freezer Refrigerator 11-22-2013. On 4-18-2014, I noticed water on the floor and realized my ice maker had quit working and the ice melted. I called Stantons APL. where I purchased it from and a service tech came on 4-22-2014. He checked the fridge out and after five mins said this is a model that has a known defect in it and it would have to be totally rebuilt. I then called Whirlpool and told them I want a new Refrigerator. I told them I paid for a new appliance, not a rebuilt one. The Whirlpool rep said they would need a second opinion and scheduled a different company to come out for service. This happened on 4-25-2014 which by this time I lost all my food in ref and freezer. He was there about ten mins. and said its gone out and it will have to be totally rebuilt. He calls Whirlpool tech support to help him figure out how to take out bottom door because he didnt know how. WHIRLPOOL tells the tech they want him to tear my refrigerator apart and run diag. test on it to see how it performs under certain codes. I tell Whirlpool they can run all the test they want after they replace my refrigerator and my food. The Whirlpool rep says, That aint happening. So I say, Then I need to talk to your supervisor. After going through four supervisors, I finally get to the person who reluctantly agrees to replace the refrigerator and says give her 24 to 48 hours to make it happen. 60 hours, still waiting on a response. Will let you know what happens. Shame on you Whirlpool for deceiving the public.

After 48 years of marriage, I had never had a new, matching washer/dryer set. I had had several new washers, but only used dryers. These all were very good units and served me well for years. So I was excited to buy a new, matching set. I have never been soooo dissatisfied with anything in my life. As I have read from other reviews, the washer uses very little water, sometimes hardly enough to get the load of clothes wet, very little soap, and in my opinion, does hardly any agitating. I dont feel my clothes have ever appeared clean. The only ones that look clean were the ones that started out looking clean when I put them in. I know this is all an ecology thing, water saving, government guidelines, etc., but please give me my old washer back. It did enough agitation to get clothes clean. And the dryer usually will not get the jeans dry on the first attempt. I have tried various settings, and they just dont get dry. In short, I HATE THIS WASHER/DRYER SET. I have heard others talk about the same thing. No one likes them, but we are stuck with them. Would like to have the government step in and see how dissatisfied everyone is with them and force Whirlpool to give us our money back, trash these units, and buy something that actually works. PLEASE, IF YOU ARE LOOKING FOR WASHERS AND DRYERS, DONT BUY THESE. I believe they are called Cabrio.

My old dishwasher washed much better than this one. For one thing, I do not think having the silverware basket in the door is a hindrance more than anything. For one thing, the silverware does not always get clean. Even some of the dishes do not get clean. I think the engineering of the dishwasher is poor. When you pull the bottom rack out to put more dirty dishes in, it gets caught on the silverware that are in the silverware basket in the door. Makes it very difficult to get the bottom rack out or in. I have no gripe on the size of the dishwasher. I would just like it to wash the dishes and silverware clean. The appearance of the dishwasher is good but that doesnt clean the dishes. I am more than satisfied with the appearance of it. I do like the buttons being at the top of the dishwasher so that a person cannot bump them when it is running. I just think the design of it could have been much better. My other dishwasher had the silverware basket inside on the bottom rack and I really liked that and if I ever buy another dishwasher, I would make sure that it is inside the dishwasher. I dont believe that Whirlpool is the company it used to be. I have an oven that has been nothing but a problem for me and it is a self-cleaning oven but I cant even use the self-cleaning feature because it blows something in it and it doesnt get hot and clean it. Have had it fixed twice and the company that sold it to us will not even talk to us about it. Im not sure that I would buy another Whirlpool appliance of any kind again.

In November 2014, I purchased a Whirlpool 22 cu ft side by side refrigerator from my local appliance store. During that short time, there have been 4 instances where the ice clumps together and gets stuck, causing a large amount of ice to dump inside the freezer door. When the door is opened, the ice falls out onto the floor. I usually spend 10 minutes picking up ice and wiping up my kitchen floor. I have had the local store repairman over. He told me that was normal. Two things are seriously wrong with that statement. When I spend 1600.00 for a brand new appliance, I should be able to depend on the fact that it will function in at least a somewhat acceptable manner. Additionally, that statement by the repairman convinced me that he was not really interested in fixing the problem. I really dont think the normal operation of a new appliance is for it to make frequent, large messes for the owner to clean up. This appliance is junk and you would be foolish to purchase it. Spend a bit more money and buy a Samsung or LG. Save yourself the frustration and sense that you have been cheated and deceived by Whirlpool. I will never buy this brand again.

Bought new from menards. Doesnt work properly, doesnt wash right and cleans poorly. It too bad because I thought I was upgrading from my old Whirlpool washer that was 15 years old so I order the new cogs for the agitator on the old machine and now using it again. Works better than the new one. Sad that whirlpool wont stand behind the product. Might as well be made in china.

I have tried to contact Whirlpool, email and telephone call. Finally someone called me but Customer Service was poor. I asked her to have a Manager call me, but she never did. They also never responded to my email. We Purchased our new Refrigerator 21 c.f. side by side 2 months ago. The ice maker is driving us crazy. It is very loud. There are white plugs on the 2 bottom corners that make the appliance look extremely cheap. I am not happy with this Refrigerator!

I purchased this machine, a Whirlpool Cabrio WTW5640XW, from Lowes on Dec. 11, 2010. I just realized today, Dec. 24 2012, I had a 2-year extended warranty plan! Shame on me. At any rate the washing machine is very hard on clothing, tearing light fabrics and ruining my wifes bras. The clothes often come out with shreds of fabric from the other clothes in the washer. Oftentimes, it will not complete a cycle because it constantly goes out of balance. Today I paused the machine halfway through the wash cycle after the soak cycle to throw in some more laundry and start the cycle over. Half the clothes were still dry! Yes it may save water, but if you only use a cup of water for a load of clothes, how well can it clean? My wife has sensitive skin. So now we wash a load with extra rinse and normal soap then run the cycle again with no soap to get the soap residue rinsed out. Were saving big now! Yes, we are using HE detergent and the recommended amount. The machine is pure junk. I would love to see a class action suit against Whirlpool for selling such an inferior product. I know thats asking a lot in the land of no accountability we live in today, but one can always dream.

We purchased this washer in 2017, its the top loading Cabrio washer and it has been nothing but junk since day one. Purchased from RC Wiley in Boise and unfortunately did not buy the extended warranty because we trusted that this American company would make a washer that would last longer than 3 yrs. This washer barely washes clothes, leaves a residue on them since there is no agitator, also constantly gets unbalanced or gives and error of LF which means water supply issue when there isnt one. My 15 yr old about has a heart attack when he uses the quick setting and his clothes arent done in an hour and a half. Ive even resorted to turning the thing on to just rinse and spin so things get done sooner, still the stupid washer just sits. I would sell it but I dont want to pass on the pain, so its going to the dump to or to Goodwill cause its not worth the headache. Too bad you cant trust an American company to make a good product. Sad I really wanted to like this washer.