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Product Reviews:

Used my washer ONE time and when the load was done my clothes were soaking wet. Tried to get the clothes to spin dry but the washer would not work. Called for repair. They replaced the activator. I did one load of laundry. It worked fine. Did a second load of laundry and the clothes were soaking wet. The washer would not do anything else.

Tami of Sterling Heights, MI
consumeraffairs.com

After looking at a few different brands and asking the sales person questions about the two different brands and the options on both we made the decision to purchase the front load steel drum LG. The size is perfect and while the space didn't permit the two in one option it is still awesome and it works great for all different washes including comforters. I couldn't be happier with it and as a bonus once my husband learned how to use it he does laundry now.

Meghan of Tucson, AZ
consumeraffairs.com

I purchased this Whirlpool washer (model WTW7600XW2) on October 2011. Fabric softener dispenser is full of water at end of cycle. Repairman has replaced parts three times, but the problem is still not corrected. Today, I talked with a Whirlpool supervisor. She says this is normal. She told me to take the cup out and empty it. The cup is not removable, so she said I could blot it out with a cloth or sponge. I paid $800.00 for a washer with an automatic fabric dispenser that I must empty manually. I have used whirlpool appliances for 50 years of marriage, but this is my last one. I am very disappointed with customer service.

Betty of Corinth, MS
consumeraffairs.com

My washing machine is a Maytag I've been using for over 27 yrs. I love the older, top loading machines because I like to take certain items out after 5 or less minutes. I now live in an apartment & won't use their machines! Thinking about a stackable for my personal use. I am quite fanatic about laundry & do a lot of items by hand.

Debra of Browndeer, WI
consumeraffairs.com

In a nut shell, LG is designing washing machines that are designed strictly to garner a low Energy Star rating and they don't function as a consumer has every right to expect them to. Main example: set washer to cotton/ normal. Choose hot wash. What I end up with is an 84-degree water in the tub when the hot water heater at 120 degrees is only 2 feet away. I know for certain that it is engineered to pull cold water in with the hot as it fills the tub. Set on hot wash, you cannot even defeat the machine by turning off the cold water. It stops and won't run until you turn it back on. The main factor, I come to find out, in a washing machine’s total energy used includes the energy it takes to heat the water it uses. If the hot cycle uses less hot water from the tank, and the warm cycle is not warm, the overall energy consumption is low. It gets a great Energy Star rating. But then what the consumer end up with for their 620 dollars in this case is a washing machine that is designed to be a bad washing machine.But I think you see the point that the consumer has the right to expect that when they want to wash hot, they get hot, want warm, and get warm and so on. And the washer without a doubt under-performs because of it. It also won't get clothes clean unless you choose "water plus". The manual states: "Use this option for superior results.” But, of course, we know when being tested for Energy Star, they are not using water plus. Clearly, LG is marketing an Energy Star rating, not a washing machine. They have with purpose designed a machine to be marketable and deceived the buyer into believing the machine works as effectively as other machines with worse Energy Star numbers.I have been to the wall with LG over this. After five service calls and an LG service man and an independent one, they say they hear the same complaint all the time. When asking the service technician and at every level of customer service, including what they call executive services, why it pulls cold water into the hot cycle, their answer is that it’s designed that way and that’s just the way it is. A description read to me by Valerie in executive services about how the hot cycle works was a blatant, probable lie. I’m going to try and get it in writing or get it to read it to me again and record it. She, of course, could do nothing but deflect questions about why water ends up at 84 degrees in the tub with 120 degrees in the hot water tank.When I told her I was absolutely not satisfied with her answers and ask to talk to someone else, I was told in 2 different calls on the matter that she was the final authority and that was the end of what LG would have to say about it. I would think that proving a machine was designed around the Energy Star rating for marketing purposes without regard for the resulting machine actually qualifying as a washing machine would make a good class action. And this low energy consumption design is across the board on the LG machine.Narrow it down to machines of similar tub size as my WM2140C and you can clearly see the absurdly low yearly energy use numbers. Washing machines are not rocket science. There is no magic in their motors or circuits to have the actual machine use dramatically less energy than its competitors. The savings is coming completely from it using less hot water and that of course is not something in any sales literature or the manual. I have the right to expect something marketed as a washing machine to allow me to wash whites and other things I decide that need hot water in actual hot water. By the way, the warm cycle is 58 degrees. In whose world is 84 degrees hot and 58 degrees warm?The machine is 10 months old and still under warranty until mid-May. I perceived the hot water difference early on, but didn’t initially complain about it because I gave the benefit of the doubt as to whether it would function at those temperatures, which I now see clearly that it does not. Then, it took months of service calls to solve other problems with the machine. Pressure sensor problems would continually shut the machine down mid cycle. Turning the machine off and back on cleared the code, but you’d have to start the cycle over again and hope it worked. It became a real problem to go to the basement expecting the machine to be done only to find it shut down. They replaced the same pressure sensor 3 times and it still had the problem. Finally, they replaced it again along with the whole wiring loom and the main electronic board before it worked. Then, I was back to the temp issue. I had no reason to think that manufacturers could play these kinds of games with the Energy Star rating. I bought the machine based largely on the perception that LG was a reputable manufacturer because I was very happy with an LG HD TV I bought 4 years before.

Jack of Westerville, OH
consumeraffairs.com

We purchased this front load washer September 11, 2018. We've been trying to get our washer fixed since Feb 1st 2019. LG tech came to our house, identified parts that were required. Said he would order them for overnight delivery and be back on Monday to install. Parts didn't arrive and we had to call repeatedly. He called finally to say the parts were on back order. Nothing happened so we began contacting LG customer service. We were told parts were ordered incorrectly then were told they were on back order and there was no delivery date. After numerous calls to LG customer service the parts showed up with overnight delivery. Same Tech shows up, installs parts (major parts like stator and main control board). Washer still doesn't work. We've talked to 2 supervisors and can't get a tech back to his. Then the fun began! We have only been able to wash 2 towels at a time for months. LG Tech blamed us "wash loads are too small. You're causing this problem. Always wash 6 towels at a time". Of course it still didn't work. Then they offered a $50.00 voucher to go to the laundromat??? We've taken several days off work and LG solution is a voucher to the laundromat. Next time the LG tech came to our house. He said I was obviously using too much soap. He recommended tub clean cycle at least 4 times and using vinegar in two of those cycles. LG tech promised to return on Monday. Of course that didn't happen. LG customer service told us this is our fault and we have neglected taking care of our machine. Bottom line they will not honor the warranty. LG front load washer in my opinion are bad but LG customer service is horrible.

Kristine of Mobile, AL
consumeraffairs.com

Bought new washer in August 2013. I have had the repairman out twice and machine still won't spin out sheets or towels. Electronic board has been replaced but LG refused to permit the first repairman to replace other parts that he thought were defective. I have wasted 1000 dollars on a machine that won't spin. I wish I had my 15 year old Whirlpool back. I bought the machine from Home Depot and they refuse to do anything until the original year warranty is out. Sent out another repairman today and after 5 minutes of self diagnostics, he says nothing is wrong with the washer. (This was from running an empty washer.) Is there anything else I can do?

Donna of West Columbia, SC
consumeraffairs.com

Bought it less than 2 months ago. It doesn't wash. It doesn't spend. It works every 2-3 hours if I'm lucky. It's the worst product ever. It's not like it was refurbished. It was brand new. Smh. I thought it would save me money by buying a washer. Off to the laundromat I go. I do not recommend this product especially to someone who has a family and on a budget.

Shareen of Farrockaway, NY
consumeraffairs.com

I love the fact that I don't have to take the clothes out to dry them

Ranardia
homedepot.com

I bought my washer duet (model WFW94HEXL2) in Sept. 2011. Today is Jan. 2013 and it has been a year and four months since I got the washer. I decided not to buy an extended warranty. It's only my husband and I at the house so we take really good care of our appliances. The washer stopped working and is giving me a code F-6/E3/E1. Basically, I need to change the central control unit ($350), door latch ($120) and labor ($180), for a total of $656.13. Really? I paid $1,105.00 for the washer. I'm really upset. I called Whirlpool and they said the item is out the warranty and there is nothing they can do. I am really upset.

Nancy of Valencia, CA
consumeraffairs.com