Faulty Refrigerator lsrc2925tt - Ice maker started going bad. Was not producing ice properly. Shortly afterwards, a big puddle of water appeared from freezer. Refrigerator went completely out. Called Home warranty company. They have not been wanting to assist me. Accusing me of being the problem and not taking care of the appliance correctly. Luckily, I found a comment on here from Jack ** of TN. He experienced the same problem. Water in the circuit board of the unit. Also called LG and advised. Sent them documentation and this website as well. Looking into legal representation for resolution. Have been without Refrigerator for nearly two weeks.

I purchased by LG refrigerator from Home Depot in September 2018. Waited for delivery, all seemed fine. About 6 weeks later the door alarm started going off for no reason. Called LG customer service at 10 p.m. They cant help me, I have to call Home Depot! Called Home Depot. They hooked me up with repair service because its under warranty. However, they cant come out to look at it for over a week! Guess Ill have to wait and hear a door chime every 30 seconds and my Led light on all the time for a week!!! Ok, can do that. Now my water dispenser wont work, disconnected the water supply so that wont cause a problem. Ok can deal with that. Today, just 5 more days to technician time. Now the refrigerator is freezing my refrigerator drawer food and melting everything else. Contacted LG customer support and told them my story, they responded with THANK YOU. REALLY thank you for what, your crappy customer service!! NEVER WILL BUY LG AGAIN!!!

Weve had ours for less than 2 yrs. and Im totally disgusted with it. Tech came out and fixed the recall problem. That was 6 months ago, but now its showing a uE with every load. Ive tried to redistribute the clothes, but to no avail. Im tired of squeezing out my clothes in the sink before putting them in the dryer. Another Tech is coming out in 2 days. Hope he takes care of the problem. From what Ive read on this site, many others have had similar problems with this machine.

I purchased an LG French door refrigerator a few years ago. Within a few months, all the plastic inside began to crack. It isnt from abuse. Its not from cleaning with harsh chemicals. Every piece of plastic in the top refrigerator is broken - those on the doors and those holding the glass shelves. The freezer drawers are held on the track with duct tape as the freezer inside is all cracked too. The egg holder is completely cracked also. Looks like dry rot. The parts that allow the drawers to pull in and out also fell apart and/or cracked. I am waiting for the plastic holding the bottom glass shelve which goes along the entire width of the fridge to finish cracking so far this one has a hairline crack.I wrote back and forth to LG who did nothing but tell me they would elevate my complaint higher - but I think they meant lower - as into the trash. It has been 4 months since I gave them my serial number to move the complaint along as they said right away. My entire refrigerator is held together with duct tape. Lucky me that duct tape comes in white now. This is a crime that this company gets away with this. There should be a class action lawsuit. I work hard for my money and this is just unacceptable.

I purchased these 2 items less than 5 months ago. The fridge stopped making ice, and the range is not working at all. I called LG and they sent a tech to fix it. He ordered a part, replaced it, and still the same, now they canceled todays appt, for no reason, and apparently tomorrow another tech will come to check again, then they will keep changing parts and guessing what it is. I told Customer Service that I have been like these for 2 wks already, with nowhere to cook, and I needed these to be fix ASAP. I told them to please change my new range for another one. Mine has become refurbish since they keep replacing parts, its not original no more. But LG continues to allegate, that they cannot do anything but just wait for the tech to see what it is. They say they cannot change my equipment for a new one, it can ONLY be repaired. I hope any issues like this will be covered under the Manufacturers Warranty, but I can see this is not true. At the end the Consumer can not even respond in the proper way and solve anything. What a shame. I am very disappointed, and for sure WILL NOT BUY OR RECOMMEND THIS BRAND TO ANYBODY.

We upgraded to LG appliances 7 years ago. The Linear Compressor just stopped working. LG will provide a replacement Linear Compressor but will not cover the $600 cost for labor or the $350 for the refrigerated food spoilage. LG is aware they sold, and continue to sell, these refrigerators with Linear Compressors that fail after a few short years after purchase. If you are considering purchasing any LG products, think again and spend your hard earned money on a reputable brand. Do your research. I am so upset and disgusted.

Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

We bought a LG double door gas range - the glass bottom door shattered, it was not in use. LG will not cover repair or replacement. Maricel @ LG states that no warranty covers a glass door shattering. We now have a oven, a year old oven that we dare not use. What will happen during use?

I purchased this range in April, 2017 when the contractor that was installing flooring damaged my Whirlpool range that I had and dearly loved. In speaking to the salesperson she spoke very highly of LG products and talked me into purchasing a model with the convection oven (LRE3061BD). In August, 2017 the fan in the oven started making a screeching noise. Since then the fan has quit completely. I called LG and they sent a new fan, motor and electric board. I have had 5 different appts for the repair company to come out and fix the oven; however, no one has ever shown up. Each time when I call customer service I get the same answer, We will have to locate a service company and they will give you a call in 48 to 72 hours to set up an appt to repair. I have taken off work 2 of these 5 times and no one showed up. When I called the service company they stated that LG told them I had cancelled the appointment. I will never purchase another LG product because they dont stand behind the product and their customer service is horrible. I work in a very culturally diversified company and I can understand dialect and accents very well; however, it is very difficult to understand the customer service representatives and they are very rude. They will not listen and talk over you. I have spoke to a Jeannie, Rodney and Donald and all of them have the same answer... I will have a service rep call you within 48 to 72 hours. Im just hoping that my annual Thanksgiving dinner for my 16 guests turns out decent, if not it may be Pizza Hut!!!

Purchased an LG glass top range in August of 2014. Am the only person in the household using the above product, not being used that often. The very first time I use the cleaner provided by LG it takes off the black top surface from one of the elements. Called 18885422623 and the person I talked to said theres nothing they can do - is cosmetic. Surely there has to be some defect for the black surface to come off after just one time cleaning with product provided by LG. I did not pay big bucks for the surface to come off & accept that there is nothing LG can do. I have extended warranty too. Honestly regret purchasing LG appliances.

The fuse blew in my fridge. Unfortunately, it is soldered to the motherboard. I called LG and they refused to give me a part number to replace the motherboard. They said only a qualified tech could order the part, which means BIG $$$ for the part and BIG $$$ for service and repair. All this for one inexpensive little fuse!!! I will NEVER buy LG again!!! Nothing!!! There are LG motherboards on eBay but I am unable to purchase one because they refused to give me the part number!

I purchased a model LFX8968 refrigerator from Home Depot. Within the first year I had to spend $170 to have a heating element put in the bottom of the unit so it would have frozen water build up in the freezer section (bottom drawer). For the last year and half, the French door which holds the ice maker leaks all over the floor, the ice reservoir melts all the ice cubes together and jams the ice dispenser. Home Depot will not stand behind the product and after hours with LG customer service, Ive given up. LG customer service has actually hung up on me three times and I was respectful - no yelling. Tell your friends and even your enemies not to buy a product with the label LG on it. Never have I been so disgusted and beaten down than working with Home Depot and LG.

I purchased an LG Refrigerator from Lowes 2 years ago, and had several minor issues. However, now the compressor is out!!! After 2 years??? This is ridiculous! I kept my old Kenmore fridge and its 10 years old but continues to work without problems. Now, I have to move food from my new fridge to the garage into the old fridge that works all the time! I will never purchase a LG product again. Customer service rep, not very good at helping with getting this resolved either. Basically, you are out of luck and on your own.

I have always had good experiences with LG products. They are one of my favorite brands. Like that it is stand up side by side. It has water and ice on the door. It also has a light that brightens up the ice and water on the door. If I had to choose something to improve Id want more space inside. I do like the LG refrigerator. Its very nice aesthetically. It keeps the food inside at just the right temperature. I havent had any issues with it.

One good thing about it: the funny sounds it makes. Just about useless crap. Top loading pile of crap. What a hunk of junk. Mine is a top loader. Smart drive load sensor it is none of those. It does not sense loads. And is not smart. I will not purchase another LG anything again. This thing is unreliable junk. It calls itself a water saver. Problems: itll get stuck load sensing. It complains about uneven loads and the loads as far as I can tell have to be a specific size to get past that bug. I got the thing 4 months ago. If theyd own up to having given me a bad one so I could exchange I would. My current load has been trying to complete for at least 4 hours because itll simply fail. I have tried everything I can think of to get it to work right. The field tech tried to fix it, and couldnt (literally). They simply didnt send that person with the parts needed to repair it. Hes tried and even once said Wow thats... just broken. It takes me most of a day to do one load.

I can say ditto to all the other reviews! No service/repair center in Phoenix so we had to have the repair service authorized. LG said that would take 5-10 days then they authorized the wrong company even though I sent the correct info (LG admitted it was their mistake). The company had to be authorized before they could order the linear compressor. 4 weeks still waiting for the darn thing to be fixed! Never buy this POS, so much for thinking I bought the best. Sent a report to the Attorney General here, time for a class action... Im in!!! 115 degrees with no fridge!

Dryer is fine. Washer is horrible. Clothes dont get clean. They are so tangled at the end of the cycle you have to unweave them from each other. Maybe clothes need a shortened drying time but clothes are so wrinkled before they hit the dryer, its not worth it. Find a washer that still has an agitator!

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

Over the years we have tried virtually all the other brands listed, none can even come close to LGs features as well as getting the cloths clean, the capacity of their larger machines let you wash very very large items (sleeping bags, blankets, pillows etc) and their larger dryers handle the larger loads as well, they have great warranty coverage combined with follow up service, how can you beat that?

We purchased our LG Tromm 3 years ago. The first thing that happened was the boot on the opening that the door fits into ripped. It was replaced with a generic part because LG apparently stopped making the original boot. The repair person, recommended by LG, came and installed the new boot and it didnt fit properly. After he left, we did a load of wash and all the water drained onto the laundry room floor and down into our finished basement. They came back with another boot, apologized but did nothing about the water damage and the second boot worked. The moldy smell is nonstop. We do a monthly bleach tub clean and have used the pucks you can buy to clean front-loading washers, but nothing works. I wipe out the fold in the boot constantly because gunk accumulates in it. I drain the washer from the little hose in the compartment at the bottom often and clean out the trap. My clothes smell awful. Im not sure on what to do with a 3-year old washing machine that makes my clothes worse smelling than before they were washed.

LG front load. 6 years old. Very disturbed that washer seals went bad within 5 years and machine leaked. Dryer tumbler wall disintegrated, destroyed clothing. As long as it does not say LG on the cabinet I will consider it. Not buying: Poor quality construction is my number one element. Ive done well with Kenmore, Whirlpool, and Maytag over the years. LG equipment and service after purchase is very poor. I am looking for that rare combination of quality workmanship, efficiency, practicality, durability, and warranty backing at an affordable price. I dont need bells, buzzers, and whistles. I need it to clean and dry my clothes well and in a reasonable amount of time.

My LG refrigerators performance is very good. I already had this for 2 years and no incident occurs. There are plenty of room on the refrigerator, but the freezer size is a little small (I have side by side).

Had the range for 1 year. Had an extended warranty. Called service right after Thanksgiving because the range didnt heat up - needed a thermostat. Then was told I needed a control board which was on backorder. Part was coming from Korea and no one knew when it would be arriving. How can LG sell products and cant supply parts? The model range that I have is still actively being sold in the stores. How can they sell products without being able to obtain parts? I gave away my old stove which never broke down. They dont make products like they used to. It was hard to go thru the holidays without a range. I will never buy an LG product again. I have an LG microwave and refrigerator but will replace them when the time comes with a different manufacturer. The store that I bought the range from didnt help so finally today 01/07/15 the warranty company will refund some money. Thankfully I finally found someone that cared.

We have owned our refrigerator for 2 years exactly & the compressor went out. LG has a 5 year warranty however the repair company they use continues to cancel & reschedule the appointment. We have now been without a refrigerator for 3.5 weeks. And will be waiting even longer. With no end in sight. I really wish I never have bought an LG refrigerator!

WT5001Cw washer purchased on 3/17/12 from Sears. Contacted Sears within 1st year to say washer would not dispense hot water. Sent tech out and was told LG said working according to specs. Tech told me to purchase extended warranty so machine would have to be replaced if 4 service calls were made in 1st year for same problem. I did that and then Sears said it didnt apply because LG said working according to specs. After Sears sent 4 technicians out over a period of 1 1/2 years and after the 1st year manufacturer warranty ran out, I was told that nothing could be done.My argument is: I should have been told at purchase or stated in the manual that the machine would not dispense water above 98 degrees, even though it had a hot water selection on it. 98 degrees scientifically is considered lukewarm and the machine will not go above 98 degrees which prohibits me from killing microorganisms in bed linens and bacteria in reusable baby diapers. Sears would not help me and referred me to LG. LG said they cant do anything because the machine is past the 1st year warranty, even though I contacted Sears, who contacted LG within that 1st year. Sears continued to send technicians out with non-workable ideas to get hot water when the bottom line was, it is impossible to get hot water. The machine mixes cold water even when the setting is on hot. I have written to Sears CEO Eddie Lampert and LG corporate office and received responses Sorry but we cant help you with this problem.

At 14 months my ice maker quit working. Upon investigation, the ice maker mechanism was binding attempting to recycle for water after dumping the ice cubes. I contacted LG website and was given a phone number which was nothing more than a free something IF I qualified by answering questions. Stay away from this manufacturer. I can verify they make junk and then try to scam you by buying a bunch of unrelated stuff. Im thinking of selling my fridge and buy a better name brand.

After multiple breakdowns, LG accused me of buying a used defective refrigerator. The French door unit was purchased NEW at Home Depot. LG finally claimed that there were duplicate units out there with the same serial number, and that I had received the good one. How can there be duplicate serial numbers, where one unit is a defective unit? Very suspicious. Departments of Consumer Affairs in three states got involved, and the New Jersey arbitrator was so exasperated with LGs tricks that he advised me to take LG to court.

Purchased a LG microwave and in less than one year, it stopped working. Called the LG customer service line and was told that the microwave does not have any warranty. After I do some research, I decided to change the oven light and the microwave started working again but this time for only one week. This is the worst appliance I ever had. And after just one year, I have to invest another $600 to get a new microwave, but I will make sure not to get an LG again.

My mother purchased an LG model wt4801cw washer on 1/30/2012. It lost power on 3/12/2012. The repair is estimated 15 days on warranty. I bought a lemon.

Loved the size and look of this double door bottom freezer, made a little noise from time to time after 6 months in the freezer section, no big deal, very occasional... One morning 18 months after purchase while trying to make lunches and manage the usual morning routines of all work of families with kids, found all food soft or going soft in freezer!! Food in fridge was cool but not usual cold. Temp readings still said 0 for freezer and 37 for fridge... I called dealer who sold it to us, of course, Not his problem. Called LG who initially insisted I had a smart diagnosis feature which I did not, another 20 min wasted, finally a repairman comes over. Spends 10 min and tells us it will be almost $400 to fix for a new fan and compressor???? What??? I just bought this thing!! LG, you must be kidding me... not buying into your company anymore. Like EVER.

The knobs are not safe just brushing against them just as other reviewers have said and you have gas leaking into your home-no safety lock position. The oven warms up to 500 degrees no matter where you set the temperature, I have burnt everything I put into this oven as I cannot calibrate to get a correct 350 degree which is at where most baking is done! There must be some website or news outlet to alert the public of this piece of junk produced by LG. Will not be buying nor recommending any product made by LG. I will be putting this on our Nextdoor website as there are lots of homes here in upper $$ that are buying and replacing appliances in their homes!

We bought a gas LG range in November 2017, we got the matching refrigerator, dishwasher, microwave and range after we bought a new house. We did not start using it until February 2018 when we moved into the house. Since that time the oven would periodically say it was at temperature but when you open the oven to put in whatever you were cooking you could tell that it was not up to temperature. At first it was sporadic and I thought at first I was doing something wrong. Then it was every time that you would try to use the oven it would not stay up to temperature. Called and got a repair person to come out, under warranty, and we were told the ignitor was bad and it was replaced.It was less than a month later that it was doing the same thing. The repair person came out again, said again it was an ignitor issue. Ignitor was replaced again. (This time it was not within the warranty period.) Its been a couple months since the ignitor was replaced for the 2nd time and it is doing it again. I will never buy another LG appliance again. When you own an oven you expect that you can use it. Just thankful that the neighbor doesnt mind me using their oven to cook my meals.

Have had the fridge over 2 years and the fridge stopped cooling, woke up to a puddle on the floor from the indoor ice maker melting... They only cover 1 year of parts and labor and 10 years on compressor itself, what a surprise... Its like they know it would break after a year... Good thing I have an extended warranty with Home Depot which covers parts and labor an extra 3 years. If it breaks again in 2 years Im just going to trash it... This product was made to fail, dont buy.

We have paid for 7 visits to have the door seals replaced since we bought the thing in 2006. At $110 dollars a pop and repair costs amounting to $180 each trip, we could have bought a new fridge. The shelving runners are really cheap plastic and break if you look at them so our drawers are tilted. I will never ever buy another LG. The parts are extortionate to replace and hard to get. The model of the fridge/freezer is LRFC22750sw. We are so disgusted with this abomination we will likely never buy anything LG again including TVs.

Bought my refrigerator in January of 2019. Compressor went out in Nov 2020. LG replaced, now June 2020 unit will not cool, A and E come out and tech recovers freon and recharges and says if unit doesnt cool down in 24 hrs it will have to be replaced, called LG and they said we need to make three attempts to repair it with A and E talking to their tech support!!! In covid 19 pandemic and LG wants to train people in and out of peoples houses after A and E said it could not be repaired, company is a complete joke!!! Do your homework before you buy LG anything.

I have an LG washer stainless steel drum that I paid $900.00 for! The washer is out of the warranty and started banging. I contacted LG with my problem and I got no response! My boyfriend, who works in tool and die, and my dad took it apart. The bearings were rusted into the drum. I am not happy! How could the bearings rust into a stainless steel drum? I tried calling to order parts and the answer that I keep getting from repair places is good luck getting parts from LG! This is ridiculous! I will never recommend or buy anything LG again!

I am terribly disappointed with this machine. First of all my clothes are dull and whites are GRAY. I have followed both the companys recommendations and the store where I purchased the machine’s advice. And they are still dull/gray. My other problem is that I have to constantly readjust the clothes... this last load took 12 times pulling the wet clothes out and rearranging them. This washing machine wont even do a tub clean without the uneven light code coming on. I have called LG numerous times and can barely understand the person that I am speaking to. The repair person has come out twice and once replaced the whole motor, but this has not solved the uneven/balance problem. Im terribly upset with the performance of this expensive machine and I dont know what to do about it. My advice is to not even think about purchasing this LG top loading washing machine.

I ignored the reviews that said the front load washer leaks. LG will not cover the leaking door in the WARRANTY. It’s a handsome machine, looks great, washes well - but have a rag, sponge, or mop handy because the DOOR LEAKS. MY WASHER IS 6 months old. We have done around 8 loads of wash. We are a couple with no children yet, so we dry clean most of our clothing and have little to wash.The first time it leaked I thought it was a fluke. The second time I ignored it. This machine is pricey and for the money, you should get a PERFECT MACHINE! I am warning people to read reviews then ask a few sales people if the door leaks and they will tell you, YES IT LEAKS. IF THEY SAY IT DOESNT, GET IT IN WRITING! Until LG deals with this problem, they shouldnt be allowed to sell this washer. The puddle gets bigger with each load. I wonder when the floor will be covered with water. We clean the door, the rubber gasket and dont pack clothes into it. Our other front load washer by a different manufacturer does not leak and we have had that pair at our summer house for eight years with no problems. Dont waste $1000 Dollars on a machine that leaks because Home Depot and LG will not help you. LIFE’S GOOD WHEN YOU PAY FOR SOMETHING AND IT WORKS!

Purchased in Washer and dry at Best Buy 9 mo ago for my vacation home. Used total of 4 x. Washer makes a loud squeak. Reported after first use in March, 2019. Called LG, CS sent A&E Factory service tech (from Sears). Tech diagnosed needing suspension rods. Replaced, no fix. Called LG CS. They resent A&E our, applied lubricant, no resolve.Called CS for both A&E and LG. No one takes responsibility to return item for new product. Spoke to CS numerous times and they do not care and continue to do the service call dance with no resolve to the squeak. They don’t care if it is new. They will not replace. Their social media site is less than helpful too. Pass the buck. Hate this company and their incompetence and lack of quality products. They sell defective products and do not stand behind them. Do not buy LG!!!! Save yourself headaches and agitation with incompetent CS agents.

The LG front load washing machine smells very bad. I leave the door open and the smell is still very strong. The machine was praised very highly in the stores but it is not what was stated. LG needs to find a solution regarding the smell.

Bought a LP1111WXR at Home Depot. Could not get the unit to work. Called LG and they arranged for a service call. At no time did the customer service rep at LG Corporate ask for or require documentation, they advised that with the serial number they had the information they needed. LG customer service arranged for the 3rd party technician to repair the A/C unit. The tech arrived and confirmed that 99% of the unit functioned properly, except the canister holding the coolant had left the overseas LG factory either a.) without being filled, or b.) with the canister seal improperly properly fit (all coolant leaked out), or c.) with a cracked or defective canister (all coolant leaked out).The technician was set to repair, and then asked for the authorization number I had been provided by LG customer service. The senior advisor at customer service had never provided an authorization number. I advised the tech that LG arranged for the service call. He checked his notes and confirmed that LG Corporate had in fact arranged for the service call....but, nonetheless, he still needed an authorization # (which I was not provided). When I called back LG they gave me the runaround for about 1-hour transferring calls, on hold, etc... The supervisors whom I spoke to where now nasty, and horrible. They advised that it was my fault for not having the authorization number, and would not help in anyway. I now know, firsthand why and how LG sells their electronics at such a great price. Their customer service is awful, misrepresents, and when their product is discovered to be defective, they will not fix it.Worst customer experience Ive ever had - dont buy LG. Ill never buy an LG product, regardless of the price. Never again.

I purchased an LG washing machine in 2011. At the time of its purchase, the machine started to produce oil like stains on the clothes. I tried several detergents and purchased several different types of tub cleaners to no avail. After 6 months of repeated stains, I called the Sears technical department to complain about the situation. A technician was sent out to my house to provide preventive maintenance. Upon arrival, I indicated that the machine did not require its yearly maintenance but rather a repair.The technician indicated, after looking at the machine, that he could not detect a deficiency with the machine. He did acknowledge that the stains were coming from the machine. Several calls to the technical department, the customer service department, and an in store visit to Sears to discuss the way forward with an area manager has proven to be futile. I still sit with a machine that produces oil stains on my clothes. I have incurred enormous costs having to throw away clothes because they are no longer fit to wear. I am now considering purchasing another machine, and I have stopped purchasing anything from Sears purely out of principle.

Machine leaves fuzz and white streaks on clothes. Have tried to speak with LG. They have not helped. Horrible company. The promises made by call centers were lies. LG said that I wasn’t separating clothes properly. I’m 69 years old and have been doing laundry for over 50 years.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

LG WT4670CW Clothes Washer - This machine is alleged to be self balancing. If it fails to spin in out of balance, it refills the tub, churns a bit and tries again. It may do this several times and not succeed. At which point it leaves it up to the user to shuffle clothes or remove clothes to continue. It is likely to fail again and go through additional cycles attempting to balance. This uses immense amounts of water and time. If it fails completely it may leave the tub full of water with no manual way of emptying it to start over. This machine is supposed to allow the washing of 10 pair of jeans or your bed spread or whatever. Good luck. This particular model is quite poorly designed. At something over $500 this item is a one year throwaway. We replaced an old front loading Gibson with this that was ten times the machine this is. We paid $100 bucks for it at a yard sale. I dont know about other LG models but this one is very poor.

Ive called. Ive waiting on hold. Ive sent in proof of purchase multiple times and I still cant get anyone to help me with the fact I havent had a working refrigerator since March. It wasnt even a year old and it stopped working. I came on here to see Im not the only one who is having these issues. Shame on LG for terrible customer service and not standing behind their product. Ive been told it was because of COVID at first that no one could come out, I was understanding. Now Im beyond upset. Buyer beware, the products look nice, however looking nice without function doesnt do me any good.

Was a good refrigerator till the compressor went out. Been out for over 3 weeks and we received a new compressor but when the service tech came out to repair the refrigerator he noticed the wrong compressor was sent. Now we wait again.

My husband and I were recently upgrading our stainless steel appliances. Keep in mind I loved my old ones but my daughter was getting a new house so we thought we would give her ours and get we! I did some research and found the items I wanted at Lowes! I had them delivered and loved the way they looked! After my first load of dishes I was wanting my old appliances back. I called lowes and they told me oh they would never recommend an LG Dishwasher! Not only is the dishwasher horrible it does not get the dishes clean and leaves water and spots on everything but the stainless steel always looks horrible! Ive had stainless before but for some reason this brand is horrible! I am now noticing small dings in the appliances. It is just my husband and I were very careful so the durability of these appliances is horrible.

I purchased an LG Refrigerator two years with dismal results. The ice maker on the French doors broke, even though I only actually used it for 8 months. I applied to the company for assistance. I complied with all their requests for information, but they never got back to me. Finally after several weeks and many calls, they said they would not help because I purchased a floor model. There are two lessons here - The LG refrigerators are poor performers and the companys warranty is worthless.

LG French Door refrigerator. Compressor needed to be replaced. Very poor service from A&E Factory Service. Still waiting to be paid for the food spoiled. This should have been a recall on the compressor before it failed.

We bought a double oven LG range. The dials to turn burners are located on front of burner surface area. We’ve found when you clean range top, it’s easy to bump against dials and turn on burner without knowing until surface gets warm or hot. Also, there is blistering on outside lower panel oven door.

My 22-month old LG refrigerator has experienced TOTAL failure - both refrigerator and freezer sections. That was 10 days ago. I have spent hours on the phone with customer service. I had purchased the 5-year extended warranty. No repairman has come. I waited two days for repairmen to come. None have come. I have not received an calls from technician or from LG customer service. I have made all calls and been on hold for hours over these past 10 days. Also, when I call 1-800-243-0000, I reached multiple service technicians that I could not understand. I am beyond frustrated and angry! To have NO refrigerator for 10 days is unacceptable! I would not recommend LG! Debbie ** Sarasota, FL

Cannot get to anyone to help me. Have done all of the online help with error codes on this $3000.00 fridge but wont work!!! Try to get help online and now want to charge me to DX for myself? Cannot even find a service person within 75 miles to help! NOT GOOD!

I have an LG dishwasher, stove, refrig and microwave in my kitchen. The stove, I love... The frig, I like. The microwave really works well. The only thing I would like to have that it dont is a quick min button. My other unit that was the button that we used 9 times out of 10. The dishwasher on the other hand, I have hate for. First of all, it never gets my dishes clean. It takes 2 hours to run and it doesnt get any of the dishes clean in that time. (JUST AN FYI... THE ENERGY SAVERS IS NOT ENERGY SAVING FOR THE CONSUMER... MIGHT WANNA DO A LITTLE RESEARCH ON THAT ONE) BUT ANYWAY...The LG dishwasher dont even rinse the dish soap off its own door. It is by far the worst dishwasher that I have ever had and I really dont have time to do dishes, thats why I have a dishwasher. My LG dishwasher has a lovely chime and thats all its good for. I have stuck a slice of cardboard in there with my dishes to see if it would even get wet... It had a few spots on it and it was a little damp from the high humidity during the disinfecting cycle (that by the way is so hot that I have had a couple of ceramic cups crack in half from the extreme heat). Second... be careful if you have one of these LG dishwashers because I opened it and let the door fall to its resting place so I could load it and the handle landed on the top of my foot and I had a large hematoma that turned black and blue covering the entire top of my foot for weeks from having it land on my foot. I thought it was broke to be honest.The thing is Im grown and life is hard enough to deal with manufacturers taking advantage of consumers by selling them products that dont work at all. Surely they did test on these and knew that they were unable to clean dishes. The thing is I use to love LG. Ive had several of their flat screens and of course I did my entire kitchen in LG... But for them to know that they made a shoddy product and not do right by the people that supported them by replacing the metal chimney boxes they sold us instead of dishwashers makes me sad... Ive spent months of my hard earned income on their products and to be swindled like this by them makes me so sad that even though I love their other products, I wont be supporting their company brand any longer. Its a warning... If you want clean dishes, do your kitchen with another brand!

I want to follow-up with how LG went above-and-beyond to help in my range repair. As I mentioned previously, my range went out just shy of having it four years. The thermostat stopped working causing the range to shut down. LG was gracious enough to cover the cost of the repair! I updated my star rating for LG from one to five stars because they were there and made good on a bad occurrence. Ill be buying more LG appliances in the future knowing how they stand behind their product. Thank you LG.

We bought our LG ref/freezer about 5 years ago. We have replaced the icemaker at our expense two times. While it was under warranty, the icemaker had several parts replaced. Now shavings of metal has shown up in the ice. We have spent so much money on it. We have just turned the icemaker off and gone to using ice trays. We own a 1950 Hotpoint that has the little freezer on the inside. I never spent one penny on it and works great. They just dont make them like they used to.

Recd LG washer on Feb 07 from Lg warehouse. Around 4 PM Complaint to HD (we purchase from Cambridge store). On Feb 08 that washer front door is leaking. When we spoke to LG they ask us to troubleshoot the washer by doing a tub cycle. We question why we should be doing all this when in fact its a brand new washer which came directly from your warehouse, (CSR are horrible and rude). LG then said they will send a tech out to look at it. We cant have it replace since their policy is complaint must be file with 48 hrs. Our complaint was file with 24 hours. Today is Mar 03 and I still have a leaking washer. LG service are extremely Poor. Products are Inferior. Will never purchase or recommend LG appliance. Dont waste your money. Life is Grief. Thats what LG motto should be.

I have an LG refrigerator model LMXS30776D, which retails for $3999.99, it was manufactured in March of 2016. I have now had to replace the compressor, the evaporator coil and now the fan and controller. It took 3 months to get the compressor replaced. A month to get the evaporator coil replaced. I wonder how long it will take to get the fan fixed. This means that the unit has been broken for 1/4 of the time I have owned it.

I purchased both LG washer and dryer in February 2009. I have been having problems with stinky clothes and mildewed foul smelling towels. I have tried all of the recommendations provided by this so-called company (LG), however, nothing works. I cant leave the door open on the washer. I have small children. Running the washer on the sanitary cycle with only bleach or only vinegar or only ammonia doesnt solve the smelly problem. My 11-year old has asthma and everybody knows asthma and mold dont mix. I am very disappointed with you, LG. Shame on you!

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

I just bought this and I love it, I would recommend it to anybody, LG is a great brand and again, I would recommend it to anybody who is in the market for a new dishwasher, get an LG dishwasher, nothing else to add

Bought this refrigerator about 2 years ago. The ice machine keeps freezing up. It will work for about 2 days then freeze up again. We keep taking my blow dryer and unfreezing the unit. I wish had I read all the reviews with this refrigerator. I would have never bought.

I got this refrigerator as a package deal and have totally enjoyed using it. The stainless steel fit right in with my renovated kitchen. It’s a side by side and in the future I may consider a refrigerator with a bottom draw as a freezer.

We purchased one of the largest washer, and dryer 9.0 in 2014 when we purchased our new home model number DLGX8001W Serial Number 406KWWZTH785. The other day I was informed by my wife that she smelled something burning and then heard the dryer making a loud noise. I contacted a local appliance repair company once he showed up I was informed that the motor was dead along with bad rollers. Disappointed at the untimeliness of this situation I headed to Best Buy to purchase a brand new unit.I saw that the same unit offered a 10-year warranty on the motor. I then questioned the sales rep shouldn’t my unit at home also carry a 10-year warranty? He replied He believe that it should also have a 10-year warranty on the motor and drum. I then went home. The next day I contacted LG customer service. I was told by the customer service representative after verifying my model and serial number that the unit was under the 10-year warranty for the motor and drum. He also noted that the initial one-year warranty had expired but I was still under the 10-year warranty for the motor and drone. I was giving the phone number to the L G certified appliance repair company in my area. Once I contacted the service rep I my unit was not under warranty and I needed to contact L G to verify again. I contacted L G and was told by the representative after verifying both my model and serial number that my unit was under warranty for 10 years for the motor to illuminate the confusion. I merge the call between the LG customer rep and the authorized repair company and the L G customer service rep after speaking with the appliance repair company he back bit his statement in regards to my warranty and said that he apologizes. He was speaking in general to me and that he was sorry but my unit was not covered under a 10 year motor warranty. I am upset because he also explained that a lot of units are kind of covered under a ten-year motor and drum warranty but for some reason was he look closer mine was not. I am extremely disappointed at this situation because every unit that I see now is advertised that they have a 10-year warranty on the drum and motor. This was a very expensive unit I purchased it and was willing to spend more thinking that it was a quality laundry machine and now that it has failed me I have experienced misinformation and a bad customer service experience. I kindly requested the service rep to transfer me to a manager. He put me on hold for an additional 10 minutes and told me he was documenting that and that he would transfer me to a manager. He then sent me to the beginning of the call Queue. No manager. Waiting on hold now. Will be explaining this all to another rep. This has been a horrible experience!!!

Do NOT buy any NEW Washing machine with a Load Sensor! It senses the weight of the load and determines what amount of water to add to wash the clothes. Since the Government has to be involved with every aspect of our lives to save energy & conserve water, this device is crap! There is never enough water to wash the clothes and the clothes do NOT come clean. This mandate has sent us back to the early 1900s way of doing laundry with an old wash tub, scrub board & old soap that actually cleans the clothes!!! I cant afford to buy new clothes every month & refuse to wear dirty clothes! Only way around it.... Luckily I have a wash sink next to my washer. As I put clothes into the tub, I run the faucet hose over to the washer & wet the clothes as I put them in the washer. This creates a heavy load & as the sensor weighs the load, it is heavier and adds the right amount of water to wash the clothes!!! I have a glass lid so I can stand there & watch the water level. Unbelievable that the Government tells the Manufacturers how to build a washer with devices we dont need or want!!! Doing laundry for over 45 years, I am bright enough to know a small, medium or large load and able to determine my own water level for the appropriate washing cycle. If you dont have a wash sink, you will have to wash your clothes TWICE! So much for saving water. What morons we have running the United States of America!!

Our refrigerator starting beeping every 30 seconds. We checked all the troubleshooting suggestions from leveling, moving around the food, buying thermostats, to making sure the doors were closed. We figured out the beeping was the freezer section. We called LG who immediately said the sensor was bad and that the part was covered but the labor will not be. It seems that this is a known problem. Im just wondering why, if its a known defect... why isnt it covered. I havent had the refrigerator for 7 years yet so it should be covered. Right?!?! We corrected the problem by taping down the switch that turns on the light in the freezer section. Last night, 4:32 am, the other section started beeping. It beeps for every 30 seconds for about 20 minutes and then stops for a few hours. Id rather not be able to see in my refrigerator than spend hundreds for repair. The temps are fine. Just, buyer beware.

This was the biggest mistake buying the LG LFX 2578ST. After only 6 months the compressor conked out. LG has left us waiting for a replacement compressor on order that will take 2 or 3 days at which point the repair person would be sent out. I have always bought Miele and Bosch appliances but because we had space limitations the LG was perfect, looked good and had all the features we needed. The fridge I replaced was 12 years old and we never had a problem with it. LG has been less than helpful and really left us stranded with no fridge. I have no confidence in their product and customer service has been disappointing. They are not solution focused, have no intention of replacing the fridge and state they will cover only $250 in perishables in a lifetime. I would not recommend this product, have found the entire experience frustrating. This is a company that does not stand behind their product nor do they practice the art of great customer service.

I have an LG front load dryer (model DLEX3857W). The original dryer lint filter warped, I guess from the heat of the dryer? It would not sit flat, which caused clothes to get caught on the filter, mostly clothes with thin straps, such as camisoles, etc. However, on one cycle, a sleeveless nightgown was caught, which cracked the corner of the filter, as well as a piece of the filter guide. I purchased a new LG lint filter and replaced the broken one, but it never would sit flat where the corner of the guide was rough. Ive had 5 camisoles, 3 nightgowns, and now a fitted sheet destroyed due to being torn when becoming caught and twisting around the raised part of the filter. The material gets wound so tightly that the piece caught just tears off.I made a complaint on the LG website blog, but my entry was declined because I failed to meet posting requirements - I cant figure out what didnt meet, except that the question I asked was based on the fact that I had read several blogs where Kenmores version of the same dryer has had a recall of the due to the same problem, and I asked if there was an LG plan to recall. I have also emailed LG directly, with no response as of yet. There are MULTIPLE complaints online on different blogs, which is where I found a link recommending replacement of all 3 parts - the lint filter, filter guide, and lint filter cover. I found all the parts on Amazon, with more complaints of the same issue. Why should I have to spend $60 for parts that appear to have been a defect from the beginning.

Bought an LG refrigerator in November, 2015. (We replaced a GE refrigerator that was 9 years old which worked fine, except that the fan was noisy.) In September, 2018, the LG refrigerator quit working. We discovered water on the floor and found that the ice had melted. All the food was spoiled. Upon contacting LG, we were initially provided a list of companies to contact to get the refrigerator repaired, and all companies were located in Georgia (we are located in Wisconsin). I then contacted a couple local service companies, and both told me that it was the compressor and would cost $1500 to replace (LG does not cover cost of repair after one year) and would take approximately 10 days to get the part and then install. We had no backup refrigerator and neither the vendor we purchased it from nor LG offered a loaner during the lengthy wait. Therefore we had no choice but to buy a new refrigerator. After 3 months of dealing with LG customer service, we were sent a check for $175 to cover spoiled food. I will never purchase another LG product. They take no responsibility for defective products - and from the reviews I’ve now read, there are many defective products bearing the LG brand name.

Like others have mentioned, the lint filter on the dryer lifts up on the corner where the clothes land as they tumble. This causes clothes to catch on the corner of the filter and get destroyed. This also allows more lint to get through past the filter, causing lint to buildup inside the dryer and in the ducts leading outside your home. Weve lost countless articles of clothing. We have replaced the lint filter, but it still sticks out and catches clothes.

On June 7 of this year my saga with LG started. They attempted the first repair on my not quite two year old refrigerator (LSFD2491ST) which has an extended warranty on top of being under manufacturers warranty. Till today there have been 6 repair attempts plus a few more diagnostic visits and they havent been able to make it work once. Lately the technician whose name is Kevin but wont tell me his last name has become disgruntled. Has failed to show to his appointments 7 times. This means 28 hours of waiting. He has stated on his last two visits that there is nothing he can do and claims he will deem unrepairable but when I call LG they say he has not named it so.I have asked for alternate solutions with other technicians or perhaps outsourcing to authorized service providers but they just keep rescheduling Kevin who hasnt been able to fix and has just stopped showing up. They say they reached out to him and his manager but nothing happens. The extended warranty company called Warrantech states their hands are tied since they only will use LG. I am out of patience and ideas; seems this company is stalling. This has been disruptive to my family, expensive in having to eat or order out much more often, having to wait for hours for a tech that wont show up and the anxiety that it has produced. Out of patience and idea short of a lawsuit. Anyone with experience in this?

We purchased a LG 25 cu ft refrigerator on 11-21-13. Not a small expense, $1400.00, on sale, too. Model LFC25776ST. It lasted less than 2 years. We called the company, and got NO more than an answering machine, leave your message, and well call you back. NOTHING happened. There was NO response from the company. I will NEVER do business with LG again, and am still angry at the lack of concern or even response from the company. LG has shown exactly NO corporate responsibility.

Unfortunately we did not read reviews before purchasing our LG Model 5040ST Dishwasher in June 2013 through a local Home Depot. We were replacing a dishwasher that had run well for several years but which finally sprang enough leaks that it could not be patched and we also hoped to improve the water usage/efficiency with a newer appliance. We liked the efficiency ratings, noise ratings, and features for the LG and got a great deal on one normally priced at nearly $700 for a mere $498. The plastic components discolored very quickly and became gray and somewhat brittle. However, it continued to clean, although it slowly became progressively more noisy. Two months ago we got the dreaded message that the motor was seized.Calling LG, I spoke with Bryan who I finally had to ask to stop eating while talking with me so we could get through the call a bit quicker. I explained at the beginning of the call that the motor had seized according to the diagnostics. At the end of his script of questions, he asked me what the problem was. Ultimately he told me it wasnt in warranty and I had to tell him that the parts were still under warranty. He agreed, but then told me it would likely cost $75 for a visit and around $200 in labor so he wasnt sure it was worth repairing. When I told him I would like to get the contacts of the approved repair folks, he gave me two numbers. He then asked me if he could have my email address so they could send me promotional materials about other LG products. I told him that a dishwasher whose motor seized after less than 18 months of use was not a great advertisement for the brand so no, he could not have my email address to promote other products. We have had four dishwashers in 40 years. Each has lasted 8-9 years minimum - and one we simply left behind in a move and it continued to be used by the people we left it with for several more years.The dishwasher is very attractive and still looks brand new. After my husband and I talked through what it would cost to get this repaired - with the same type of motor that seized after just 18 months, and with the clear lack of care or pride of ownership by LG representatives, we decided there was little point and we are putting it out on the curb. Instead, we went back online to renew our subscription to companies that we trust that rate appliances and next time we will do more research first. I have no illusions that LG cares one bit about their products or they would have better trained personnel on their call centers and they would have a product that meets minimum expectations for a common household appliance. My only reason for submitting this review is to hopefully help someone else make a more informed decision. Im just so sorry I didnt come here first.

My 4.5 yr old side by side LG stopped cooling sometime Sunday. I had purchased an extended warranty. (Customer service is not what it used to be.) Called the warranty company and left a message Sunday night. Waited all day Monday for a call back. Can you hear the crickets. Short story, didnt get anyone on the phone till Tuesday and was told an appt. was set for Wednesday morning. But I should call the service provider to confirm. Three phone calls and an email later I get a response. Tech arrived Wednesday afternoon. Then tells me, after checking my fridge that I need a new compressor. And that the reason he was late is because he just replaced a compressor on another LG fridge. I thought he might have one in his truck, but no. I would have to be ordered and another appt. would have to be made. I have owned 2 other brands in the past and only replaced them after 15 or more years and I have never had a compressor replaced. Now that the kids are long gone and we decide to buy more expensive appliances, we find that expensive is not synonymous with reliable. BTW LG dishwasher repaired twice in 5 years.Going back to the old yet faithful brands.

I bought LG range LSE4611 costing me over $1400 dollars. Not even done paying payments on it. It melted away like plastic on fire. We had a pot of water on it. Somehow the heating element malfunctioned and melt the glass top. It seems as this range has no safeties. Don’t waste your money on this brand.

I purchased from Home Depot the LG front loading washing machine model # MW2050CW in April 2011 so this product is only 7 years old. It started making a loud grinding noise in the spin cycle, so I called LG directly to see what I should do. Someone from their technical department asked me to start the spin cycle so he could hear the noise. He quickly diagnosed it as bad bearings. Since the machine was out of warranty, I was transferred to a different department, thinking I was still talking with LG. I was talking to Assurant Warranty, who LG uses to provide repair service when their appliance is out of warranty. However, I wasnt informed that I was no longer working with LG which I believe is very deceptive. I signed a repair contract for 3 payments of $95 each on Sept 28, 2017 to begin the repair. A local repair company called Authorized Appliance (would not recommend them either) sent a technician on Oct 2nd. He also turned on the spin cycle, listened to the noise and confirmed what LG had told me over the phone was bad bearings. He performed his diagnosis in 10 minutes. Within 2 weeks, I received a call from the warranty service stating they had received the technicians diagnosis and authorized the repair. On Oct 28, 2017 the second payment of $95 was charged to my credit card. Early in November, I called the repair company to be told they were still waiting on 1 more part to be delivered which was the drum for the washer. On Nov 13, I called the warranty company to hear from them what the delay in fixing my machine was all about. They were unable to reach the repair company due to a large volume of morning calls and asked me to try them later in the afternoon, but assured me they were staying on top of this. I finally reached the repair company on Nov 21st only to be told that Assurant had canceled the drum order because it was no longer available. The drum has a lifetime warranty and to be told the part isnt available on a 7 year old washer is completely a rip off by LG. During the same phone call with the repair company, they told me that Assurant informed me of the decision on Nov 2nd and had already refunded me and that I had cashed the check. Both were lies so now I know Im really getting the run-around. At this point, I called LG directly twice, and spoke to a final person who said my complaint was being directed to the special customer service department of LG for a decision. I was told that I would hear back from them within 3 to 5 business days. I confirmed that Wed, Nov 29th was the last day I would hear from them. That was yesterday!! I will call them today and demand some answers how they are going to correct this problem. By the way, I was charged $100 (which will not be refunded) for the 10 minute service call. DO NOT BUY A PRODUCT FROM LG ELECTRONICS, INC.

While our new LG free standing dual oven gas range cooked superbly, it is a clear danger and we convinced our retailer to accept return, even though they advised that LG would not. The control knobs turned inadvertently, allowing the gas line to open, without igniting. The technicians claimed it worked as designed. How could that be? On multiple occasions reaching for something in the cabinets above or the microwave caused the knobs the move, despite only grazing the knob. In a separate incident, our electrician placed a tarp on the range to prevent anything falling on the cook top and again, an inadvertent touching ignited the tarp. While nobody was hurt this time and no permanent property damage, we refused to accept this. We were very pleased with our retailer, PC Richard, when they agreed to the return. We recommend that nobody accept the risk.

We bought our LG french door refrigerator from Best Buy fall of 2016 to be installed in our new home in 2017 spring. Almost 1 year to the date of moving into the house we had our first complete meltdown. All of the food was defrosted and water was all over the floor. We called LG and a technician was sent out days later. They replaced the compressor and it worked for a few months. Then it happened again. We called the same technician and they fixed it again. Now its noisy and worked until about a year after the first fix. Then it defrosted. Again same situation. This time it was 9 days before the technician arrived.By then it had spontaneously started working again so she refused to do anything. We paid over $100 for this. Now 1 month later its done again. We were told this is how its designed to work and there is nothing they can do. If this is true no one should ever buy LG. They design to cost you hundreds of dollars and dont back up their appliances. Cant wait to see how long it takes to get a technician and what they will do or not do this time. Each time we seem to have to pay more money plus we never seem to qualify for the supposed $200 in food recompense.

Model # wm2688HWM: We bought this washer from HH Gregg 5 years ago. The extended warranty was for 5 years. The door on the front of the machine is broken or is not sealed right, 4 different times in the last 5 years. Now, it is doing it again, both leaking water and not sealing. Now, there is no warranty. I feel that LG should replace this washer due to the trouble that we have had with this $1,200 unit. I have receipts on all that was done. This is a lemon!

2018 stainless steel dryer drum cracked. We purchased a set after reading that drums have been upgraded and do not have the same issues they once did. After lightly using our dryer that was 999.99 plus tax it is cracked. No more dryer. How on earth can this keep happening to such expensive machines?

The refrigerator failed twice in three years. The technician showed up the first time, however failed to show up for the second failure. Therefore, the unit went directly to the trash and I purchased a different unit. Trash, pure trash and very unreliable service.

Purchased new microwave (plus suite of electronics) made by LG (Model LMV1683ST) at HH Gregg. Did not do extended warranty. Purchased Jan 2014 and died June 6, 2015. Will not heat nor will turntable turn. Called LG and went thru diagnostics, which I had already performed. I asked them about write ups online about this model number that indicated a design flaw that causes this issue. They declined to answer. If I were in Australia we would have had a two year warranty, but not in the US. They provided a list of places I could call for service but none of them provided it in our area. And lastly on our chat they did say it was a good thing I kept our 20 year old back up that still works great (not an LG). They dont even offer any type of trade in for something that is 18 months old to try to entice us to purchase another LG replacement. So I am sorry that I had to provide even one star as a rating. HH Gregg will not offer any incentive but they did hook us up with a repair center that will cost us $99 to come out as a minimum.

Im on Day 5 without a refrigerator. It started with one of the two ice makers quitting. Service Call to LG difficult to understand, but we shook the freezer and would wait 24 hours to see if that worked. Threw out a lot of food. I requested a service call but was denied. After 24 hours, the entire refrigerator stopped working. Call #2, and throw out the rest of the food. We were told to pull the refrigerator from the wall and unplug it, and run a phone check through their system. Advised to wait 24 hours because it seemed to the operator that it was fixed. Woke up to water all over the floor. The machine is humming but its not cooling. 75 degrees on interior thermometer. This was the third call and a service call was placed on our behalf. Finally, request for service call was authorized. Wait wait wait. Holiday week-end. Service called Tuesday and appeared Tues. Reported the compressor and panel needed to be replaced. Wait for two more days while the parts are obtained. THIS IS A NIGHTMARE! Why did I think LG was the best there was? I will get this repaired and forget about buying the other kitchen appliances to match it. Good point $300 food reimbursement will be provided because I have a service plan. A drop in the bucket and 7 days to resolve a refrigerator issue is crazy. My dad had heart bypass and was working fine within 5 days... If I owned LG, I would have brought me a new refrigerator the first day I called.

Bought a brand new stacking washer/ dryer set in March of 2018. Loved the features and functions, and it ran smooth and quiet. By January 2019, the door hinge had seized, and we noticed dried soapy residue under the left side of the machine. Had to argue with LG to replace hinge under warranty, and they tried to charge me to un-stack the unit. The tech said that we should be more careful loading soap into the tray, and that dripping soap gets on the hinges and eats the metal. Seems like a pretty big problem for a washing machine where the dispenser tray is right above the door hinge.By April, the latch had also failed, but was out of warranty. Fortunately I had purchased an extended warranty. They also tried to hit me for $150 to un-stack the unit. Now here we are in June 2019, with a seized hinge again! Door wont fully open or close, and now the door leaks when a cycle is run. However, the unit is also leaking from inside the soap apparatus somewhere inside the machine. The entire leg, face plate, and the inside of the machine is rusting below the soap tray. This probably caused the first hinge issue.Warranty company says it is a pre-existing condition and will not cover corrosion and rust related issues as that should be by the manufacturer. LG says its not their problem, and only offer a 90 day warranty on first hinge replacement, which is expired. I am now on the hook for the entire repair, which is yet to be determined (since I have to pay for someone to even come out and tell me what is wrong). Not even a year into it, and this thing is a piece of garbage. With the two units, tax, delivery, installation, extended warranty, new floor pan, etc., I spent $2000.00 on this set, and all of that is completely worthless when you have a problem with it.

We bought this washing machine from Pacific Sales in March of 2011. I leave the door opened after washing. I dry the inside after each wash! I clean the filter at least once a week. The water coming from the filter is rancid. There is mold continually growing on the inside of the rim of the tank. The machine smells like mold, even a week after using the sanitize function with vinegar. I have called LG so many times I cant even keep track anymore. Each time they say have you called before? Are you kidding? They know my name and number from the number I dial from but dont know that I have called before? This is the worst service I have ever received. Bottom line.. I will never buy anything from LG ever again.

We purchased an LG door in door refrigerator, spent a lot of money! We havent had it for a year yet and we noticed a defect on the finish of the stainless on the control panel cover... its like corrosion... I had been contacting customer service for one month!!! I know this is cosmetic and would Not be covered under warranty. We were assigned a service center... and a tech came to our home and confirmed that it was a defect. And Would not be covered but that he had seen this before.I again contacted LG thinking they would stand behind there product. After being disconnected 4 times I finally talked to a Dahl she said she would send approval for replacement to the same service CO. I had come out... after 10 days and no contact, I started to contact all services involved. Basically I had been straight up lied to!! They never sent approval... denied that they had and said they WOULD NOT!!! This appliance is not even a year old. We spent $3100.00 on it and they wont stand behind a defective finish!! We are soooo disappointed I cant even say. So we have a huge under one year old item that looks like crap in my new kitchen!!! I would NEVER RECOMMEND LG TO ANYONE.THE CUSTOMER SERVICE IS AWFUL. Im helpful and frankly speaking a bunch of liars... 9 phone calls, hours of my time being disconnected for zero end result!!! Warning, unless you want an expensive piece of JUNK in youre kitchen... do not purchase an LG refrigerator!!!

The gas oven went on the fritz 2 years in- took apart, tapped on the ignitor tube and started working again. Stopped once after using broiler - got it going again by tapping on igniter. Learned to not use broiler but now oven and broiler both stopped today. Very pretty stove and worked great for 2 years. Not happy.

The compressor on our fridge went out 2 weeks ago. We told customer service it was the compressor. A repair man came 3 days later. He let us know the compressor was bad. We already knew this! Did he have the part with him? No. He ordered the part. It’s on backorder. No one can tell us when the fridge will be repaired. Meanwhile, I’m using a cooler for food for our family of four and shopping daily to get ice and meat. This is nuts and the whole thing feels like a scam. I’m going to have to buy a new fridge soon and it will definitely not be an LG.

My wife had purchased an entire Kitchen of LG appliances about a year ago with the Black SS smudge-proof finish - NOT INEXPENSIVE! We just noticed that the finish in a few areas is peeling on the refrigerator only. NOTHING in the way of a chemical cleaner has ever been used on any of these appliances, only soap and water. All of the other LG appliances with the same finish (microwave, dishwasher, gas stove) are perfect. She is extremely upset that we have taken so much care and spent so much money only to have this major appliance look like heck. Let’s see how LG stands behind a (14 month old) $3,000.00 PEELING FINISH on their French Door refrigerator. Best Buy already said too bad, nothing we can do!!

I purchased a Brand New LG refrigerator in 2015. In June 2020 the refrigerator stopped cooling. My family was on vacation while this happened so we lost everything in the fridge and freezer. I called LG and they dispatched a technician to come out 5 days later. The technician came and verified that it was the compressor and it had to be order. Weeks later they came back with a compressor that didnt work after waiting 3 days for the refrigerator to cool. A few weeks later the technician came back out with another compressor. After 3 days of waiting, the refrigerator cooled down which was great BUT the ice maker did not make any ice. The ice maker worked perfectly before the original problem. So when I called the technician back, they came out weeks later and verified that it is the ice maker went bad and verified that the part that is needed is discontinued but they could use a used part to fix the problem for $450 including labor and no warranty.Why would I invest $450 additionally when I spent $2557.00 for a brand new refrigerator in 2015 that barely lasted 5 years and losing all my refrigerated and frozen food during a pandemic. Then I find out that the refrigerator was actually manufactured in 2010 and I over paid as this model was suppose to be discounted. At the end of the day, I was royally screwed and LG doesnt seem to care or attempt to own up to this. This whole process was a big inconvenience to my family as it wasted about 4-5 months and end up with my problem not being resolved.

I have an LG front load fairly new machine and I absolutely hate it. I loved the fact its suppose to save money as it is and helps the environment. I have had the machine 5 years now. The only thing I like is the lights during the washing procedure. I was looking for efficiency but there is nothing efficient about a heavy soiled load of clothes taking over an hour to wash. The machine does not let you soak or pre soak clothes. With muddy clothing, sometimes things need to soak. The machine smells like mildew or mold all the time. The rubber seal is disgusting to look at and clean. Not sure who came up with this brilliant machine but I think its awful. There is barely any water on the clothing when washing. I dont like it at all and with it being 2,000 I feel like I got ripped off. My dryer is a Samsung steam or dry dryer. Never lost an article of clothing in it. The dryer works great. So far no issues.The machine takes forever to wash. The clothes dry quick because they barely get wet. But they do spin fast. I hate the fact there is still pet hair on my uniform pants and some types of fabrics which really makes me mad. Also I cannot soak soiled clothes. The machine drains out any excess water. I am so not a fan of this machine. I am so annoyed with it. I would trade it off for an older top loading machine in a heartbeat.

LG WM3670HWA - Bought a new washer ($650) and installed in May 2017. Recently experienced squeaking noises during the spin cycle. Called LG. They sent out a technician to look at the machine. LG charged me $125 for the service call. The tech said that the rear bearing was defective. The cost to fix was estimated to be $500. However, the technician told me that LG discontinued the parts needed to fix the washer, so he couldnt fix it even if he wanted to. So I spent $650 on a washer and another $125 on a service call, to find out that a 14 month old washer is junk and cannot be repaired.I called LG to try and resolve the issue. They refused to do anything AT ALL. I wasnt asking for a new washer or anything like that. I requested that they at least waive the $125 service call, since the washer couldnt be fixed. They refused to waive the service fee and gave me no concession on anything. It was really great at the end of the call to hear, Have a wonderful day! Seriously!!?? I never write reviews, but had to vent on this one. My bad for not buying an extended warranty, but theyre bad for not even stocking parts to fix their lousy products. I will never buy an LG product again. I feel completely ripped off.

LG is more reliable and durable than many other brands and offers me what I want. It has met my initial expectations but Im hoping for more in the future in all honesty. I like that there are premium capabilities that allow me to have different set ups and it makes me excited to be able to use the refrigerator everyday. I would want the refrigerator to be used well and have an ice machine that is quality. Some other brands may be a little bit more aesthetically attractive though in a sense.

Error message read - ER/1F on our LG refrigerator (model LFX31925ST) exactly 1 year and 1 month (1 year warranty) after we purchased it. We unplugged unit, then plugged it back in and the message went away. Freezer food was slightly thawing and ice maker wouldnt work. Everything would be fine for a couple months, then same ordeal. 2 years after purchase, we were issued a one time extended courtesy warranty and our local repairman replaced the grill assembly fan. Now we have an annoying, vibrating, noise. We just cant win with this poor purchase ($2200). WILL NEVER RECOMMEND AN LG REFRIGERATOR. We are currently registered in the class action suit.

After less than a year the display panel on my LG french door refrigerator started to peel up. Called Best Buy whom I purchased it from, they transferred me to LG. This is where the epic disappointment comes in, I understand that things break even though it has been less than 1 year but there is no excuse for the complete lack of help that LG provided.They gave us the run-around, never called the service shop that was supposed to take care of my area, never gave us an RN number, then to top it off they cancelled the repair appointment that we finally got after a million phone calls because there were 2 different phone numbers on the request. They never notified us that they cancelled the appointment so my boyfriend missed a whole day of work waiting for the repair people (who conveniently then couldnt find any of our info). All it would have taken was a phone call to either numbers to straighten it out, btw they said having 2 numbers on the request was fine that they would call both but instead they called neither. I cant believe the level of disorganization and disregard from LG. I will never trust this brand ever again.

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadnt left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

We purchased new appliances from ABC Warehouse back in December of 2019. We chose LG due to the price and the aesthetics. We purchased a washer, dryer, fridge, two ovens, microwave, stovetop, hood and dishwasher. We were set to move into our home on Feb 7th of 2020. The last week of January we received all appliances except the hood vent and dryer. At this time, ABC said LG rep was not getting back to them and they had no time table on when the other two appliances would be delivered. Since the other appliances have been delivered, we have called 4 times to get some sort of answers and each time they either redirect us to ABC (who has tried contacting LG but has been unsuccessful) or they say the appliances will get there eventually... We have now been in our home for a month and unable to use our stovetop nor do any laundry. LG customer service has been horrible to work with as they are giving us no answers nor are they being friendly on the phone. I am extremely dissatisfied with LG and at this point I would not purchase LG appliances in the future nor recommend them to others.

LG Front Load Washer & Dryer - Bought new several years ago. Worst product, bad design, many problems, and bad smell despite frequent cleaning of the bottom trap hose and screw on filter thing (and despite sanitize/tub clean over and over). It never rinses clothing or even washes it satisfactorily. Not energy efficient because it takes 4 rinses to get soap and stinky sour odor out of clothing. It never smells or feels clean anyway. Spent a thousand dollars to have it fixed when it wouldnt turn around. The smell is bad. Lots of other bad design issues besides the biggest problem. It doesnt clean the clothing!! LG makes REALLY BAD QUALITY PRODUCTS. The gas range is awful and so is the gas dryer and the microwave. It is blue inside, which is the only good thing about it. NEVER BUY LG ANYTHING. Maytag Neptune are great. I had them before the LG and were amazing. LG SUCKS.

We have already had the dishwashers front panel replaced once because of mysterious stains that appeared (off white/greyish color) and now it is happening again. The shape of the stains are very odd and could not be splatter or drips. Is anyone else having this problem? I believe the stains are coming from within the door.... While trying to get a pic of stains, I just noticed my dishwasher leaks too!

Every time I call customer service, I get the equivalent to sorry about your luck. Ive now been over two months without a working refrigerator. Weve had five repair appointments in which the tech actually showed up. We are now waiting more than two weeks for another repair tech appointment. This new appointment has already been bumped back TWICE. LG SHOULD BE ASHAMED! Sadly, Ive learned that nobody at LG cares.