Updated on 07/02/2019: This is a follow up to my last review. Yet again, my appointment was rescheduled from July 2 to July 8!! I was sent an email twice over the weekend asking me to call to reschedule my appointment that was supposed to be on 7/2. When I called on Monday morning (7/1), I was told that my appointment needed to be rescheduled AGAIN! They rescheduled my appointment for 7/8 - a week from now! How do you sleep at night, LG and A & E Solutions, knowing that you are robbing your customers and have no intentions of honoring the warranty on your products? I will never buy another LG appliance. If I could give this company zero stars, I would. If someone is serious about making this right, you can send me a private message asking for my phone number. Otherwise, keep pointing the finger at everyone else.Updated on 06/25/2019: This is an update to my review on 6/19/19. The response that I got from LG to my review was: We understand that you are frustrated with the refrigerator and we do care about our customers. Because without you there is no us. So we would love to assist you at the moment. We do see that service has been set for June 24. Please keep us informed on the status and let us know how the repair went. LG DID NOT SHOW UP ON JUNE 24TH!! AM I SURPRISED??? NO.LGs customer service department might as well be non-existent. Dont spend your money on an LG appliance unless you are confident that you will never have a maintenance issue. For me, the maintenance issue came after 3 years of owning my $1500 refrigerator!! Because the warranty is under LG, no private repair company will come out to fix it because they have told me that they will never be paid by LG. Furthermore, I have found that very few private repair companies will service LG appliances because of their reputation.Original Review: I bought an LG refrigerator approximately 3.5 years ago and it already died - both the refrigerator and the freezer!! I was told that it would take 9 DAYS to have a service repair company come out. I have tried being in touch with customer service twice and have been placed on hold for at least 45 minutes before I finally hung up each time. The worst customer service. Based on the reviews here, I am not confident that the issue will even be resolved once the repair company comes if I still have to wait for replacement parts. Meanwhile, I am trying to live out of coolers; not to mention the amount of money I lost on food that went bad.LG, please do me a favor and resist sending me the same response that you have sent to everyone who has written a review. LG Refrigerators response: Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. Send a private message where??? How about a sincere response rather than one that is copied and pasted. And please dont act like you care about your customers. Your lack of customer service tells the story for itself.

The odor on my clothing and towels is absolutely offensive and I feel like everyone who comes close to me can notice it. I certainly hope that anyone who has a desire to purchase an LG front load washer reads all of these negative comments. I wiped out the inner rubber gasket. I could hardly get my finger inside of it and out came globs of black mold. I continue to run bleach through the machine as well as the fresheners that are recommended for front load washers. The odor still remains. I want my top load washer back, so I can return to Tide Mountain Spring detergent. My family was always complimented on how fresh our clothing smelled and I miss that! Shame on you, LG. You should be having a serious recall of all of these machines!

LG makes great products that are reliable and very durable. They have a great reputation and an amazing staff. Their products allow me to be flexible in what I can do in the kitchen and how I can get it done. The fridge had a sleek anime with a great water filter built into the refrigerator and a multiple setting temperature gauge. The refrigerator also had a great ice maker that allowed us to be flexible. With current technology I would make a self cleaning product in the fridge. I would also make the ice maker larger and more compatible.

Im a professional mechanic and electronics tech. I just had to replace a relay and two corroded microswitches due to poor design of the icemaker hatch. Weak return springs prevent a tight seal when not in use, allowing moisture from ice melt to drip down past the hatch and, as evidenced by mineral scale, into the chamber containing the relay board, front panel control board, and the in-door ice and water lever microswitches (!). Observed heavy corrosion on electronic parts and fasteners inside, as well as around the front seal where it meets the metallic enclosure. The front seal, intended to prevent moisture intrusion from the exterior of the unit, instead prevents moisture introduced by the ice chute from escaping the chamber.This oversight exposes control boards and electronic parts and connectors to sustained high-humidity environment (!). Control boards inside are not potted (no resin/silicone/thermoplastic encapsulation) and there are no rubber seals on electrical connectors contained within. ICs, pads, and components on the front panel control board show corrosion and, in my opinion, are not long for the world. Ive added a desiccant pack inside the chamber and a bead of silicone sealant under the defective icemaker hatch behind the front bezel to mitigate the design oversight and hopefully extend the life of my investment. Rust at the bottom of the front control panel may be an indicator of the problem described above on your unit.Additionally, the linear compressor used in this fridge is currently the focus of a class action lawsuit (which I am not party to). LG asserted that these units can have up to a 20 year lifespan (avg of 14 years) but have had a significant portion of units fail starting around the 3-year mark. My compressor is still functioning for now but Ive purchased a 3rd party wireless temperature monitoring panel with sensors for both compartments to mitigate the risk of foodborne illness associated with a failing compressor.This appliance is at best, a very poor investment. At worst, it is a hazard to my wife and children. Moisture intrusion behind the front panel presents a reliability problem, a mold hazard, and a fire hazard due to the line voltage connections within. The poor design choices make it clear that the engineers involved with the project had some serious deficiencies in failure mode analysis, fail-safe design, and keeping with good engineering principals. Ive experienced similar design oversights involving moisture control with other LG products Ive owned and maintained (LG window unit AC, LG Waveforce washer and dryer) and will never purchase another LG appliance. Longevity is important to me, but does not seem to be a priority for LG. My wife thinks it looks pretty in our kitchen, so theres that I suppose. Hopefully the compressor fails and I can get this stylish lemon out of here soon..

My glass top range was purchased 9/27/15. On 10/22/16 the glass top imploded approximately 15 minutes after I turned it off. All burners cracked. I was barely out of warranty and most companies will work with a feasible solution. I was transferred to their warranty division and offered a premium protection policy for $414 for one year. The other option was a one time use warranty for $288.95 which would cover labor, diagnostics, and cost of labor. The glass top would be an additional $331.45. Neither plan covered the glass top which is my issue I called about. It appears this was an example of taking advantage of a consumer. I will not buy LG again!

I purchased the LG refrigerator in June 2016 from Home Depot. The compressor failed July 2017. Fortunately, I had purchased the extended 5-year warranty through Home Depot; however, the on going saga of trying to get the unit repaired is unacceptable. It took nearly 10 days to get repairman to the house to diagnose the problem. There were no compressors anywhere within the United States to replace the defective compressor. The compressor was back ordered with a promised delivery date 10 days after the repairman had diagnosed the problem. I expected the compressor to arrive by August 3rd. I was recently informed that it would not arrive before August 17th with a possible installation to occur within 1 to 3 days after that date! This would be over a month to get the refrigerator repaired.In discussing the problem with the repairman, he informed me that he is seeing numerous compressor problems with the LG refrigerator. Home Depot, although not acknowledging a problem, was good enough to offer a small refrigerator to provide some form of unit for us to have in the interim. I suspect that they know that LG has a major problem that is being swept under the rug. This is a problem that needs further investigation.I honestly want Home Depot to take the unit back, so I can replace it with another brand. It was the top of the line LG refrigerator, in which I paid nearly $3000. Compressors should not fail within a years time, and if they do, there should be replacements available in less time than a month. Clearly, LG has some sort of defective design with their refrigerator compressors. As I have investigated the problem online, I noted that there has been at least one class action suit against LG refrigerators in the recent past. I believe that this issue is potentially lining up for another class action suit.

Washer does not clean clothes..have to wash twice. Tried all cycles. Customer service reads from a script... Dont waste your money. Spin cycle is too much, afraid machine is going to cause damage. I thought I did my research before purchase, obviously not, sorry I didnt check this site. Purchased from Home Depot in July 2019. Too late at this point. Never again of LG products.

I purchased LG Dryer 7.4 cu ft. Electric in White Model # DLE3170W May 10, 2015 from The Home Depot in a computer. The dryer was delivered on May 13, 2015. 2 weeks later problem start. Lint catcher is distorted and right side is raising up during the time when the dryer is working. Then is catching clothes or anything that is in dryer and tearing or creating a ball. The normal time that should be in a drying time 1 hour and 7 minutes is 2 hours and the clothes look like they exit from the snake throat. I would never buy this machine if I know what this product is doing. I hope LG will take the responsibility for it.

Just before my top loading “smart drum” washer was off warranty it kept saying UE (uneven) and refused to spin...even after setting it on spin only. It would constantly set more time and refill with water and not fully spin. We are on a well and water use was a concern! I called LG and they contacted the authorized serviceman who came out a couple of days later. He replaced the motherboard and said all was good. That lasted less than 2 weeks before it was doing the same thing again. Called the repairman myself this time and he spoke to LG. Turns out my washer was a lemon and I actually got a new one on warranty. That was great UNTIL the new one started doing it too at about the same age as the original one started it. The new washer didn’t come with any warranty either so I’m stuck with it.LG top loading washers are a total piece of crap and it frustrates me to no end, wastes our well water and power, and I spend all day sometimes just trying to get 1 load of wash done! Too many times have I had to put dripping clothes into the dryer because I can’t get the washer to spin them out! If I had the money I would buy a new washer...but not an LG!

I too had purchased an LG top load washing machine and dryer combo model WT 5070cw. This is the second one in less than three yrs. We are having problems with wash cycles severe noise and spin cycle not draining clothes. Keeps filling up with water. Constant UE reading and it spins way too fast. Had been on the phone with LG company several times. Finally got them to send a repairman out to fix it. A week later still not fixed, they are saying warranty ran out. Got back on phone with LG, got a lady I dont understand no English, promised me a callback, ya right that will happen. I do the calling not them, so I have contacted US CONSUMER PRODUCTS SAFETY COMMISSION, AND GENERAL ATTORNEY. Im sick of all the promises. I want something done, I think this product should be recalled, and LG should be responsible enough to claim their problem. I will not throw away $2,859.78.

I purchased a fridge from Home Depot on July 18th 2020, May 20th 2021 it started making noises and read an ERROR CODE, I called LG the first available day, I was sent thru the warranty service company and dealt with them scheduling a tech that didnt come prepared with the correct equipment to even work on the thing, then was told the wrong parts were ordered, waited on new parts and then the warranty company kept scheduling a tech that wasnt certified to work on the fridge so the system was cancelling the appointment. Finally on June 15th I spoke with a case manager at LG who assured me she was the one dealing with my case and would have it taken care of in 7-10 business days.On June 29th I received a text message asking for yet another picture of the product tag located inside. Which I immediately returned.. I lost over $500 dollars in food and was refunded $200 for that.. Now here we are July 9th. I called today to see what was going on, the rep would NOT give me her name, she called me a liar and hung up on me, when I called back to ask for a supervisor I was told there were NONE available and it would take 72 hours for one to get in contact with me. At this point I will be contacting a lawyer to see what the next steps are that can be taken, this has been the worst experience EVER. I have children and going almost 2 months without a fridge is UNCALLED FOR.. I would not recommend buying any LG PRODUCTS because the customer service and the warranty company they deal with are terrible!!!!

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

I received this machine (LG washing machine WM3670HA) in January of 2017, in January of 2018 there was a problem with the motor that drains the machine, the machine would no longer work. I contacted the company, their customer support people really cannot help you and you go in circles with them. Appliance service companies do not want to do LG warranty work. It is February and I still have not had my machine serviced. I have never had a washing machine not work, especially a very expensive machine that I have had for just under a year. I have usually had Kenmore machines in the past and they have worked for many a year. I should not have bought a different brand and definitely should not have bought an LG.

LG French door refrigerator - I was reading Tony from San Antonios problem with his fridge and it sounds exactly the same for me. 22 months ago, I bought an LG refrigerator from Best Buy for $2400 and last week, it stopped cooling down enough to safely use. It cant get below 40-50 degrees. I didnt get the extended warranty so now I have spent another $400 on service calls and nobody can figure out whats wrong. They tried adding some Freon thinking there was a leak but now I am getting an error message on the front. If anyone has had a similar problem and figured out what to do to fix it, please email me what worked. Never again, LG.

To: The Manufacturers of Over-The-Range Microwaves. PLEASE, downsize. They keep getting bigger and bigger and bigger, to the point where I have to replace my beautiful expensive cabinets in order to accommodate the darn microwave. And from what Ive read on the internet, I am not the only one. It definitely looks like there is market for them that is NOT being fulfilled. Can one of the manufacturers please step up to the plate on this? Why is it that I can find a counter top microwave that is only 10-14 high, but when I look for an OTR its 16 and up.

I bought an LG front loading washing machine in October 2011. I also bought an LG bottom freezer french doors refrigerator in October 2011, while doing a house renovation. Refrigerator Model is LFC20760SW. When washing machine broke in June I was told it was not worth fixing. In Feb I came home from vacation and the food in refrigerator was spoiled. The lights dont even work. I checked breaker. The vacuum works in the electrical receptacle so it not the power. Also at least 4 of the plastic pieces have broken off. Both sides of the slider in the deep freezer broke. The door storage broke. Some other pieces have broken off. I will never buy an LG again. Cant get a LG repair person either. Sears is coming over maybe.

Ive already posted my complaint on this site, but I forgot to mention that I had to pay to have the door hinge replaced because it had corroded due to bleach spilling onto it, the only bleach I use is when I am using the Tub Clean cycle to attempt to remove the stink and slime. I have never spilled the bleach so the dispenser must leak. I believe the cause of the leaking might be due to the LG repairman puncturing the bleach compartment because I was having problems with bleach remaining in the chamber after the wash cycle and then bleaching clothing in the next wash load (dark clothing). Biggest mistake I have ever made in appliance purchase.

So no big surprise based upon the various reviews concerning LG refrigerator performance. Yes our LG refrigerator stopped working so we called a local repairmen who diagnosis the issue as a compressor failure (which seems to be a common problem), but due to the labor cost and after considerable effort we got LG to send their own technician to come out on their cost to fix the problem. The technician was great and after repairing the compressor and the evaporator (also faulty) we thought all was good. Unfortunately the fridge still didnt work so he returned and after numerous hours and effort he informed us that oil had entered into the lines and there was nothing else to do but submit a request to LG for a reimbursement.We are currently waiting and cannot get any info concerning our status and whether we should keep the fridge to return and that reimbursement process may take up to 4 to 6 weeks for a prorated reimbursement amount. So we have already have waited six weeks without a fridge and will potentially need to wait another six weeks before we have closure and honestly Im not too optimistic based upon the length of time and the ambiguity that each person gives us on the phone. Although each customer service rep is nice it is unfortunate that LG does not give the autonomy to make a decision even when their own repairmen have given forth their assessment. I realize that products fail but when there is an obvious trend LG should be fast recognize and not strong their patrons along. Its just bad business.

I wish I would have look up reviews before I bought this washing machine. MY CLOTHES DO NOT EVER GET CLEAN! I just washed a load and set it on soak. I just went to put the clothes in the dryer and most of the clothes were DRY! Often times I look in and the water doesnt even cover the clothes. The cycles are hecka long and dont clean. I am so disgusted. THE WORST!

LG WM3987HW purchased 11/28/2011. It collect dirt around the gasket because it is some problem with drain and also has terrible smell, very poor ventilation cause mold. Use different cleaners to clean gasket but some places under gasket impossible to reach and this dirt attach to clothes during washing cycle. Have 5 years warranty. Try to get technician but they told me I just have to clean dirt. Never have this problem with top load machine.

I thought I was getting a good deal on a 3 year old machine (WT5001CW)... But now realize why it was so cheap. It wont complete any load w/o you having to manually balance the load - possibly multiple times. If you dont babysit the machine it will try??! Every single load ends with uE. Small load, big load, socks only, towels only, jeans only - none will spin!! The only thing this does well is knot tying - all your kids jeans/Stretchy pant will end up in one giant knot! Lg seriously needs to release a fix or recall all of these machines as they dont do the only job they have. Im going to burn the ** out of this machine and post it to youtube!! Ill get a million hits. These things are so broken and hated!!! My wife used to like LG, we have LG phone, TV, stereo headphones - but Im not letting her buy another friggin thing that has LG on it since they refuse to acknowledge the absolute failure of their top load washers!!!

My 3.5 year old LG fridge stopped working 2 days ago...no warning. The front panel said the fridge was -4 and the freezer -17 but everything defrosted. This is terrible for an appliance just a few years old. I believe there are potential class action lawsuits about these fridges. Very disappointed. My Maytag fridge is still working after 20 years.

Warning!!! Do not ever buy a LG True Balance Washing Machine unless you dont mind waiting 2 - 3 hours for a wash to finish. Unless you are doing a small load with exactly the same type of clothing in it expect your machine to go out of balance and either take forever to balance or stop and wait for you to balance it manually. I will NEVER buy from LG again. They have done nothing to correct the problem but come in and replace the motherboard which does nothing. The problem is in the concept - direct drive/self-balancing doesnt work. I have actually stood and watched as the wash went from almost done (3 minute mark) to starting another rinse/spin cycle. Extremely frustrating and costly in electricity and water consumption.

My refrigerator is 6 months old. The Ice Maker at 2 months old started to produce metal/oil tasting ice. I called to have the unit looked at and they sent out a tech that agreed the ice was tasting like metal. He suggested replacing the water filter and I did. It solved nothing. I cleaned out the ice bin... solved nothing. Added baking soda as suggested by tech support... it solved nothing. Made sure food in the freezer was sealed in zip locks as suggested... it solved nothing. Water coming from the dispenser tastes fine, so obviously, somewhere in the Ice Maker unit, its getting tainted.Basically, after 6 months (still under warranty) they refuse to send anyone to fix the stupid thing unless I agree to pay for the tech out of my own pocket because he found nothing wrong with the fridge despite he agreed the ice tastes like metal. I should have sent the entire unit back when I had it the first week and had to call for service... that issue was someone at the factory didnt plug in the compressor power cable. Horrible customer service, useless tech support, and terrible warranty policy. 6-month-old fridge with an Ice Maker I cant even use. Never will I purchase an LG product again.

We have been owners of LG appliances for over a decade. We bought them all washer, dryer fridge and dishwasher. We have had problems with several them for which we have received no appropriate support. First it was the washer or all the writing came off the front within 3 months. I was told there was nothing they could do. They couldnt send me new letters to reapply. Oh well too bad. We moved on. Then there was a dishwasher conveniently right after the one-year warranty we had a problem and had to pay $250 for service call for which the gentleman was here for a mere few minutes to fix the problem that most likely could have been fixed over the phone with direction, not costing us $250.Then just 14 months after this we end up getting a pinhole in the drain hose of our dishwasher which floods our sons basement bedroom. Causing numerous panels of our ceiling to be damaged and need replacement not to mention the wood floor below it that is lifting. All these are problems associated with a faulty dishwasher. When we call to report this problem we were told we had to buy a new hose mechanism and that would solve all of our problems. So sorry about the other damage to your home, not our responsibility. So we paid the almost $100 for a new hose, waited a week for it to be sent to us and we had it replaced. Then we come to find out; Oh so sorry your dishwasher must be reset by a specialist. Yep you got it. Another $250 will be necessary to get your dishwasher Ive only a few years back up and running. If the first rep had told us that then the hose would have been covered in the service call.So we are expected to spend $600 on a dishwasher that cost us 800 within a few years. Not acceptable. We ask to speak to a manager. After holding for almost a half an hour we get told a manager will call us back. We are third in line. That was last week. It is now Tuesday and we are still waiting for a return call. I will never again never purchased any LG products whatsoever. I will also share my opinion for these products openly and freely as I am doing with you. I have worked in a manufacturing environment for many decades. What I can tell you is no manufacturer is 100% perfect. But, what shows a great manufacturer is what they do after a problem is brought to their attention. It is apparent LG doesnt care after you spend your hard-earned money on a product of theirs. They will ignore you, push you away and not care whether you buy another Appliance or not because they are of the false impression that we will forget about this and spend our hard-earned money on another one of their faulty products. That will not be the case at least with us. So I warned you check in to the manufacturer and how they deal with customer service complaints before you spend your hard-earned money on anything of any manufacturer but especially LG.

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. Ive had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.

The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

From day 1, my machine leaked. I called and was told it was due to using too much detergent. I thought that may be the problem and used below the normal line every cycle. Still sporadically, there are leaks below the machine. As I called and was told over and over again, my machine is fine. I let my machine go out of warranty. Now beyond leaking, it stops mid-cycle often so I have to sit next to the machine while washing clothes to restart it and finish cycles. Beyond that, sometimes it gets stuck at 9 minutes left and starts spinning and stops spinning over and over again. Beyond that, when it is filling up, the valves close so quickly it causes all the pipes in my house to shake and bang causing leaks in pipes. Something needs to be done about this. LG should stand behind their product.

Do not buy LG all in one washer and dryer. It doesnt dry at all, clothes get hotter and wetter, I followed all instructions. It also says takes 6 hours and 10 mins to dry a small load, which it didnt. LG tech came turned it on and off didnt try the dryer cycle. I found out LG only turn on and off any of their products, without looking at the problem. Therefore if it turns and off they say no problems. Never buy LG products.

I purchased a smooth top of range with the blue oven with easy clean. Ive never been happy with easy clean. It doesnt work at all. The oven still has to be scrubbed. And now after only a year and a half, the oven is not working correctly. And of course, its out of warranty. Smelled like burning wires when I turned it on. It does heat up but it takes over 40 minutes to reach 400 degrees. And Im sure itll be several hundred to fix.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

No response at all even 4 days after submitting complaint about product problem. They gave me case number of **. I found a problem of condensation, top left side of the front panel on my new 5 month old LG refrigerator to contact a LG customer representative to get case number. I submitted photos showing the problem with model number. They asked me serial number but I could not find any near area where I found model number. I asked them where was the serial number but they did not respond either. They do not have any respect at all to their customer. I will not recommend this company to anyone. I bought many home appliances when I moved into my house. One company which I called about a strange issue on my oven made a schedule of tech people visit to my home right on the phone. This LG customer support people are ignoring and so slow.

The LG washer started making oil spots in our clothes. I learned from a friend who is a technician to apply DAWN dishwasher liquid to the spots and let soak. After washing, if the spots come out, its from the machine. I have to clean my machine once a month with a commercial cleaner that is expensive to use. The problem with the washer is that all the cycles except for the towel, bulky items, and large loads do not use enough water to get the soap out of the clothes. The so-called water saving modes are causing the spots. LG tech service is of no help. The LG dryer lint tray compacts the lint so if you dont clean inside the lint trap, the tray will not go all the way down. I had several clothes that were torn because of this. I will never buy another LG appliance again!

Purchased refrigerator end of April 2015, paid 2900 and expected it not to break in less than 5 months. It has been 3 weeks without refrigerator - I lost $3000 in medicine and approx 500 in food. LG covers nothing towards any loss nor do they care. I received my next batch of Enbrel today and today a value of 12000 and have to take it to my daughters house 20 miles away - I have no way of keeping it safe. Lg has been unresponsive and will not return a phone call. At this time service is scheduled for Monday. Hopefully they ordered right parts as no one came out to even look at it.

What a horrible product! The oven is completely uneven, the warming drawer doesnt warm and worst of all, the core inside the knobs keep breaking. They are made of a very poor plastic and now I find out they are 69.00 US a pop!! (I am Canadian so right now 100.00 x 5 knobs.) Cheaper to buy a new stove!!! I have asked just for the cores, but of course, they only sell the knob and thus I throw more LG crap into landfill. I have tried to talk to management but all I get is the poor woman who answers the phone to read to me their no response! I will never buy LG again! This was a 2000.00 investment for my new kitchen - the worst worst purchase ever!

My dishwasher started beeping and turning off mid cycle. This dishwasher is only a year old. I also have noticed more people have the same issue with dishwashers from LG. I Paid too much money for to be experiencing this after a year of use.

LG Inverter Linear compressor went bad 3 weeks ago. This is my second purchase of a LG refrigerator. I love the adjustable space inside the refrigerator and the constraint cooling throughout the refrigerator. My issue is I have been without a refrigerator for 3 weeks with family coming in tomorrow. My husband called the LG service department on November 25 and they found us an authorized dealer but they are an hour south of our home. They came out on November 27 and told us our compressor went bad and would order another one. Needless to say, Thanksgiving dinner was served out of coolers and neighbors spare refrigerators.We have been calling both the LG service department and the service company that LG said would fix our compressor. The service company says they cannot get a compressor when we call them. LG service department says they have them in stock. I am not sure what is going on but three weeks without a refrigerator is extremely bad customer service. I need help with getting my refrigerator fixed and don’t know where to turn.

Two consecutive LG Microwave ovens break down after one year in a light service environment. The 2nd was purchased to fit in the opening above the oven at my parents townhouse. A poor investment and a waste of time. I wonder how safe they are? Each microwave had an electrical failure. Thankfully there were no fires.

Have had to buy a dozen or so new bath towels because the washer has been ripping up the old ones resulting in a shelf full of old rags. Am now going through the new batch of bath towels that are also being ripped up. I am presently in the process of accumulating another shelf full of premium rags... Thanks LG...

Never buy this headache. As you will see from the previous reviews, the refrigerator stops cooling within 3 years and customer service is terrible. Its been a year, several service men come and it doesnt get fixed. Customer service is always reassuring you that they will escalate the issue but soon you are forgotten - no return call. During the winter the fridge started to do the opposite: freeze everything so we had to turn if off for periods. Now it makes a loud motor sound and, still, we have not heard back from customer service after two letters. I have been given the runaround so long that I am considering a filing a case. Dont be fooled by the concerned response this review will get, they will eventually ignore you. They deserve to be sued for their faulty product; their non-existent customer service and refusal to honor their warranties. Never, ever buy this fridge - what a lemon.

Words can not describe the joy I have when I use and even more appropriately when I clean up after my husband cooks. I never liked or would even consider electric cooking before, but this is an absolute dream. A pot boils over? No problem. Use a rag and wipe it up even when the pot is still cooking, it lowers the heat the minute you turn down the temperature and if you pick up the pan and walk away, the burner shuts itself off. I have considered an electric oven before but with the convection and induction features, I feel like I have died and gone to the great kitchen in the sky. I know that sounds a little extreme but after dealing with a messy stove top & an oven that I have to get down on my hands & knees to clean, this is really a God-send.I also got a great deal on my appliance from eBay. Even had a manufactures warranty. LG has been our go to brand for T.V.s, fridge and now my kitchen. The only draw back is trying to find pans that dont cost a fortune and are of good quality, also someone that can tell me why my cast iron griddle cracked in half when I tried to heat it up to cook a steak. Not a major problem. Just would like some answers.

I bought an LG bottom freezer fridge. I immediately noticed a high pitched whine noise whenever the compressor was running. LG gave me a big runaround but finally sent a tech to check it out. They gave a deposition that it was a normalnoise. All I know is that you can hear it all through the house and is extremely annoying. Potential purchasers be warned. If you dont like a noise that goes through your head like a spike, stay away from LG.

When I first got my LG washing machine in two thousand and 10 all seem to work well, and then all of a sudden on certain items of clothing it leaves oil stains on the clothes. I just write a review showing that someone else had the exact same problem, with no luck in getting a response. I guess its time to buy a new machine.

This the worst dryer I have ever had! Wish I had never bought it. It started having problems immediately shutting off 5 minutes or less as soon as started with smaller and larger loads even with normal loads sometimes on every cycle except speed cycle which is the only cycle that you can adjust the time and temp on. I called LG and they conned me into thinking it was ok by doing some bogus test over the phone. The dry sensor is in the lint filter which is so narrow there is no way to clean it properly, it gets clogged easily so the sensor can’t tell if clothes are dry or wet and she told me that it was a problem anyway with larger or smaller loads, wtf? My sensor was not even dirty then. I have tried cleaning the filter case and it is impossible, it is too narrow to get my small hands in and too narrow for any of the numerous vacuum attachments I have tried. This is the worst design I have ever seen in my life!!!!I called for service finally with an extended plan with PC Richard and they were terrible.. Poop had gotten in the dryer and was in the filter case and he refused to remove the whole thing or even show me how to do it. He stuck a brush in and then turned it on and huge amounts of stuff went into the exit pipe, but it is still full of gunk and lint. He was not able to clean it properly with a brush either or just couldn’t be bothered.I wish I had returned immediately and bought a Speed Queen which will be my next dryer. I will never buy an LG product ever again and I may not purchase at PC Richard again either. Neither is helping at all yet with this situation. LG offered to send their own tech out after I demanded to speak with a supervisor, but she said I would be charged if they determined it was not a mechanical, etc. issue. Well, guess what, it IS a mechanical issue because of your crappy design. This is a terrible design flaw and the company does not stand behind their product and now apparently neither does PC Richard who we have purchased everything from for years.

I like the freezer. It has a lot of space to store different things in it. I can fit a ton of ice cream in it. I also like the shelving in it. It has tons of space to store whatever I need. But I dislike the design. I feel like there should be more controls. It should be more futuristic like have a smart display like some other refrigerator. But this refrigerator does an excellent job of keeping all our groceries cool. It was a nice refrigerator and it fits our budget at the time. I still would have like to go with a more premium model. But for now this is one of the best refrigerator. If I could change something about this refrigerator it would be to have an even bigger freezer than what we have now, right now its fine but it always good to have more space or if the ice machine could produce ice faster.

I have a 2-1/2 year old LG french door, bottom freezer refrigerator that I purchased from Sears for $3,000. While on vacation, the entire unit stopped cooling. Called Sears to service. Because it was a sealed system issue, LG covered parts but not labor. 4 visits, $480 later, and 4 WEEKS WITHOUT A WORKING REFRIGERATOR, the unit is still not working. The compressor was replaced, the evaporator was replaced, the dryer value was replaced, as well as 2 valve assemblies.I call LG and they tell me I need another repair company to look at it. I pay another $100 for them to tell me they think it needs another compressor which will cost me another $300 and there is no guarantee that will fix the problem. Unit still isnt cooling, freon is low, and you can hear the freon now gurgling loudly through the unit. I have called LG at least a dozen times. Lucky if you can get someone who speaks English that is understandable. My question to them was, will they deem it a lemon and offer me a buyout or replacement if compressor doesnt fix the problem. They cannot give me an answer.So now I paid $3,000 for this refrigerator, close to $600 already in labor charges trying to fix it and it still does not work and LG will continue to allow this nightmare to continue until God knows when. I am wheeling this piece of crap to the curb and cutting my losses which is EXACTLY what LG wants. You win LG! I will post on every social media account everywhere that I can until your company is out of business. We need a class-action lawsuit against LG as well. Any lawyer interested, please contact me. LG MAKES JUNK! THEIR WARRANTIES ARE JUNK! THEIR CUSTOMER SERVICE IS JUNK! THEY DEFRAUD THEIR CUSTOMERS! I cannot stress it enough. Do not buy any LG products! Please!

Our refrigerator went out about 3 weeks ago. We had one repair technician come out who said the compressor and motherboard needed to be replaced. He ordered the part and 4 days later came to do the repair. Upon disconnecting the compressor, he said there was something else wrong with the refrigerator as there was no Freon in the system. He indicated that either the evaporator was bad or there was a leak in the line. He said there should have been Freon in the system when he disconnected the compressor, but there was none. He indicated we needed to contact LG to have them send out one of their service technicians to complete the repair. That is when all the problems arose. LG issued a repair order and a new technician called us. When he learned that another technician had opened the refrigerator to change the compressor, he said he would not touch the refrigerator. We call LG back and requested the work order be directed back to the original technician at our request, but to our dismay, the technician said he did not have the equipment to do the repair. Since then we have been trying to get in touch with LGs executive services and they saying they will call us back if we get disconnected. Sure enough, when they attempt to connect us to their Executive Service group (about 2 or 3 times), we get disconnected and have not received a call back.We contacted several companies that LG has referred us to call and found one that said they would come out and evaluate the refrigerator, but we needed to get a work order from LG assigned specifically to them for them to come out and work on the refrigerator. We are still waiting on LG for that work order. What else can we do?

The washing machine is making strange (not normal noises). We called a private service company and their tech said the tub is out of round and replacing that, with the other things that are bad causing this problem, would require two technicians and cost between $800 and $1,000. Please help.

We had an LG refrigerator and over-stove microwave. Little things broke, bits of plastic, brackets etc., large annoyance factor. Also freezer at highest setting but does not get lower than 20 degrees (should be zero). Panel above door of microwave broke loose, could not be reset, had to hold it in place with tape. The brackets that hold up drawers for fruit & vegetables broke, we got a replacement, it broke again. This was all in the first year. The things just feel cheap and unreliable. We junked the microwave a year ago. Today, last straw for the fridge. The auto ice maker, over several weeks, was working, then stopped, then started again, then stopped, then started once more -- then went crazy! It would not stop pouring water into the ice tray. Had to cut off water supply. If we hadnt been home at the time and noticed, it would have flooded our kitchen. I have had it. Good Riddance LG!

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we havent had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

Note that we have owned refrigerators for over 35 years, so are quite good at evaluating them: we like the LG refrigerator overall, the interior layout and the 2 freezer drawers but, it has several annoying drawbacks/problems: (a) the flipper on the left-hand door, which flips to allow the door to properly close, has an extremely close tolerance, and we have already had a repairman come in to adjust it so the door would properly close (he told us its a common problem and showed me how to do it in the future). (b) The design of the ice dispenser is terrible, as it is nearly impossible to position a glass without some ice chips falling outside the glass, and, if you do not notice that someone has left the dispenser switch in the ice setting (a tiny light indicator) and you want a glass of cold water, the ice dispenser dumps out a load of ice before you can stop it, or vice versa, and if you have a visitor, make sure he/she doesnt go to get ice/water by himself; (c) the unit is noisy, as the case vibrates - if I press against the side the vibration stops, but starts again when I take my hand off; and (d) when it was delivered a small plastic part was missing on the flipper hinge, I asked Customer Service if they could just send me that little part, but no, they said they had to send a repairman, which required 2 visits as he could only replace the entire flipper assembly. We would show a friend these conditions before buying an LG.

Worst washing machine ever. Been junk from day one. Wont spin, says unbalanced unless you fill to top then have smell and dryer wont dry same load. Have to separate and dry rust on top by fill lid. Cant get anybody to work on. Drives me nuts. Ready to buy new washer and dryer. Sure wont be a LG. Nothing but junk and also bought mine at Sears.

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.

Purchased a LG model LSXS26366 at Home Depot. Delivery came 3 days later with a damaged door handle. Depot guy came to my house to replace the handle. Next day we loaded up the new refrigerator with loads of new food. Went to freezer and found all the frozen stuff soft. Door control center has an error code. Open owners manual and follow the written directions only to find out that phone number is no longer a working number. Called LG customer service. Someone can call me back the next day and no they will not replace the rotted food. No service is available tonight. They will have someone call to make a repair appointment. Called Home Depot to have them retrieve this refrigerator and issue credit. Do not purchase LG appliances. This was just a horrible mistake. Won’t happen again.

Our 6yo washing machines hinges on the lid have rusted and now drop rust flakes into the clothes ruining them. Called LG customer service and they claim things just rust sometimes and that I should have purchased their extended warranty.

The linear compressors in these refrigerators are junk. They are so bad that there is a class action lawsuit against LG: **. LG also makes some of the Kenmore refrigerators. I have a four year old Kenmore refrigerator that cost me $1,600 that is now an expensive paperweight. Stay away from LG and Kenmore refrigerators!

Our refrigerator is less than 2 years old and the compressor went out. Our freezer MELTED and the compressor got so hot that it could have started a FIRE! We have been living out of an ICE CHEST for 7 days and we are getting the run-around by customer service and subcontractors. I understand that there was a CLASS ACTION LAWSUIT against LG for defective compressors. I wish I had researched a bit more before purchasing an LG product. I give up. We are buying a new fridge today. It will NOT be an LG EVER. I will never buy another LG product again. I am disgusted by how we have been treated by LG. Their business model for maximizing profit is to wait you out. Well you win LG.

We have had this machine for almost two years, but being very busy in our lives have never actually watched the machine go through a full wash cycle, until I did it just recently. I put an average load of clothes in it and started a normal cycle. A little later I looked in to see that the clothes were only about half-immersed in water during the wash. Clearly, this was not good. I see that many people online have complained about this same problem. I find that the washer will only truly fill if the Bulky/bedding cycle is selected. Otherwise it simply will not put sufficient water in the tub for a proper wash. My fix to fool the machine is: start the load on Bulky, wait till it fills to the desired level, pause, change to normal and proceed. This will not make the rinse cycle fill up, but if you happen to catch it you can do the same for rinse. Sort of makes a joke of this high-tech automatic machine doesnt it?

I’ve loved my LG till it just stopped cooling. Lost everything in fridge and freezer. LG’s customer service is horrible. One rep said I just needed to replace the water filter. Waiting for repairman that I found (they supplied a list and all the phone numbers were LG’s main number).

We bought a LG double door gas range - the glass bottom door shattered, it was not in use. LG will not cover repair or replacement. Maricel @ LG states that no warranty covers a glass door shattering. We now have a oven, a year old oven that we dare not use. What will happen during use?

We have had our refrigerator for ten months and the compressor went out. They couldnt find anyone to get it serviced and gave me the runaround. No one speaks English well and they were having a party in the background.

Updated on 08/21/2019: This is an update to my previous post about my 3 year old LG refrigerator. LG tech was great but could not fix my refrigerator. He replaced the compressor and left saying it will take some time to cool. The next day it was hotter than before inside. I called him and he came back next day to find a clog and a broken pipe. He had me send the original receipt. He submitted it to deem the fridge unable to be fixed and needing replacement.Apparently, the entire process can take up to two weeks... so I am to go without a fridge for that long. I purchased a mini fridge, but I’m sure LG will not be reimbursing me for that either. As well, LG ONLY reimburses you what they deem the refrigerator is now worth, since it is 3 years old. Yet, I have seen statements by LG in warranties and online that are misleading about this “replacement”.Lastly, I have a dead, large refrigerator sitting here and no information on LG picking this up. Even if I wanted to go buy a replacement prior to LG getting through their long approval process AFTER the tech explained it all, I can’t!!! I am single and have no way to remove it. LG - You owe me the money that I spent on this refrigerator just 3 years ago, plus the cost of the mini fridge I had to buy. And you need to remove this worthless fridge this week! I have never had so many issues with a refrigerator (even 10yrs old), much less all of the trouble I’m having to go through for this lemon product I was sold!Original review: It seems my refrigerator will fall under the same bucket of consumers that have started the class action lawsuit! I bought the LG Side by Side Refrigerator in Stainless Steel in May of 2016. It has suddenly just stopped cooling. Opened my freezer to find melted food all over and had to throw out hundreds of dollars of food from the freezer and fridge!Contacted LG on Saturday and they said I only have warranty to replace for 1 yr. Some parts are warrantied for 5 yrs and some 13, though. The rep was scripted and seemed annoyed if I asked any questions about best temperature, etc. So, not a great experience with their customer support after their appliance fails after only 3 yrs! She did give me a “courtesy” one-time free service call. But, who knows how much it will cost in the end, nor how long parts will take.I’m fairly certain the compressor went bad, due to the symptoms and fact that coils are cleaned. The model I bought had the linear compressor - which I was sold on by Home Depot as being great per warranty and reliability. Upon now reading the class action suit that’s ongoing... the issue is these linear compressors failing at 3 yrs on average!I will never buy an LG appliance again! I bought their washer and dryer and the dryer stopped working in 1 yr and 1 month after purchase. That also required repair and I was without a dryer for over a week. I’m single and facing upcoming lay-offs at my job. In all my 44 yrs, I have never had any issues like this with a refrigerator, or dryer (even at 10+ years!). I have already lost money from all my food going bad and expensive medication for my pet has also gone bad! LG can’t get anyone out here until Tuesday. They need to do the right thing for customers that experience this with faulty parts, or appliances... without a lawsuit, or hassle!

I purchase an LG over the range microwave MEZ239996701 3 years ago from Home Depot. It was over $600 with installation. A year after installing it stopped heating. I called LG and was told it was no longer under warranty and they couldnt help me. I unplugged it and lo & behold it began heating again. This happened many times over the next few months and finally in May of this year it stopped working completely. What a disappointment this has been. Never again will I purchase an LG product. Their customer service and warranty really stinks.

LG Dishwasher Model ldf7561st - Wow, wish I read these reviews before purchasing. We upgraded our kitchen with new appliances, all LG. To be honest, the other appliances have been OK for their purchase price... This dishwasher, however, has broken down after 2 years of normal use. After calling their very friendly customer service phone bank (that has no actual power to do anything), I was informed that, lucky for me, in order to repair the dishwasher, I had two options: pay $400 for a warranty or only $265 for a repair! What a deal on their product that couldnt handle 2 years of operation! So ridiculous - I will not purchase another appliance from this company again.

I replaced a whirlpool microwave with the LG. Had to have repairs after the warranty ran out. The whirlpool was 14 years old and never had a problem. Only thing good about LG service is that the quoted price was what I paid even though they replaced 3 major components. Oh, if you havent had stainless steel appliances, they show every little fingerprint and spatter. If I had known this I would have stayed with painted surfaces.

We remodeled our kitchen in 2007 and purchased all new LG appliances; refrigerator, dishwasher, and electric stove all from Home Depot. The fridge and dishwasher have been trouble free, but the model LG LRE3045/SB stove has been trouble since day one. The touch control panel has intermittently worked. On some days, this group of controls works and these others dont, sometimes nothing at all. Calling LG customer service, we were told to unplug the stove and plug it in after a 10 or more second delay. Sometimes that has restored some functions but never all the functions. Tonight, I have plugged and re-plugged several times, all to try and get the start button to engage. It was no success. I called customer service and was told there was nothing they could do. The unit is out of warranty, even though we have documented this issue with them years before.

Bought a LG dishwasher 3 years ago and it needs to already be replaced. I am very disappointed that this unit went bad so quickly especially since previous dishwasher lasted longer than this LG unit. Hope if we decide to purchase another one at Home Depot we have better luck. Otherwise we will go a different direction. Thanks.

We upgraded our entire kitchen with LG appliances. This may end up being a deadly mistake. I am paranoid we are not going to wake up some morning. The knobs on the gas range are UNSAFE. It only takes a slight bump for either the gas to come on or the burners ignite. I cant believe LG has not done a recall on these ranges. I ordered child proof gas safety knobs to put on, but the LG knobs are too big. LG I beg you correct this before someone dies.

Our front-loading washer, bought through Best Buy 6 months ago, has a soap dispenser that will not properly drain. LG customer service, now contacted 5-6 times, will not fix the problem without a proper paper receipt. Nothing I have is good enough for them. The most frustrating experience for a brand new appliance.

Both washer and dryer match. I have the clear top to look down into the top loading washer. It does an excellent wash job, handles large loads with ease, and has more than enough cycle options. Its energy efficient by using only the necessary amount of water. Cant believe I waited this long to buy a new model.

No matter what we do the dishes are always dirty. We have to completely pre-wash or half the silverware is unuseable. The thing is a piece of **. LG products are a joke. Every LG product we have bought has broken or worked poorly.

Update on 06/11/2020: It is now June 11th and there still is no resolve even though my original review states there is a resolution in process. It is true that LG reached out to me as shown below however, I responded to them and I have heard nothing back. As far as Im concerned, this reaching out with a form e-mail is just more of the same. If I could give LG zero stars I would.Original Review: I have a top of the line washer that is still under warranty that will not run. I called LG on 5/30 and it was determined by them someone needed to come to my home. I was assigned to a second rate authorized agent that operates out of his home. I called this agent on 6/2 because I never heard from them during the 24-48 business hour time frame. (It was at this point that I did some research on who they were and found bad reviews for them.) To make a very long story short I was promised on 6/2 that a reputable company I found would be assigned to me and it would be 24-48 hours before Id hear. I found this company on LGs website as an authorized service agent and when I called them directly, they informed me they were available to come out the next day if LG would assign it to them. As I said, LG promised this would be done. When I heard nothing, I called them once again on 6/4. I spoke with a very nice rep (her name was Jess) who transferred me to executive services and I was told by that lady that the company I requested had no availability. I informed her that I had been told they would be able to come out the following day if LG would assign it to them and this is what was supposed to be being done. When I asked her to hold for a minute, I placed a call to the company I requested and as I began leaving a message as to what I had been told by LG, the LG executive services lady hung up on me. She was able to hear me leaving this message as I was using a separate phone line. So, this morning I called the authorized agent and told them what I had been told (that they had no availability) and I was told that simply was not true. So, I called LG back and this time I was told by the authorized agent I spoke with didnt have an open contract with them and they couldnt be assigned to me. Finally, the truth! In other words, they didnt have a negotiated rate with LG, much like it is with HMO Insurance. At any rate, he contacted the authorized to see if they would agree to make my repair with just an order # and they agreed they would, however, LG has to send them the amount they are willing to pay and if the authorized agent agrees to it they will do the repair and if not, we are back to square one. So, they have till Monday (6/8) to get back with me however, they will only be contacting me if its a go. If not, I have to call them back and start all over. I have a feeling I will be calling them back to start at square one. LIFE certainly isnt GOOD! I purchased this machine based on Consumer Reports testing and we were just about to buy an LG Smart TV and soundbar because they also have a very high rating. But there is no way we are going to based solely on the fact that they have horrible customer service!

This is regarding open ticket which has been going on since December. Dryer is still under warranty, it was purchased in August. It does not dry correctly, get flow sense and D80 error message. Per LG request, we serviced our exhaust system and checked all the ventilation and house flaps, duck ductwork etc. Twice. Proof can be provided. All is fine on the house side. Error messages happens even with dryer is not connected to the house, which rules out the house. Its a new construction as well. Triangle Appliances has been working on the dryer since then and replaced everything LG has asked them to. Still not working. As of yesterday, Triangle Appliances deemed it unrepairable per their expertise and written proof of that will be provided. LG refuses to replace it and says there is nothing else they can/want to do regarding repairs. LG is under warranty obligation and refusing service. Please forward this to the right department, for resolution or we will be taking legal action. Also, let me add that the only LG technician available in the area (Durham, NC) was incompetent, not professional, rude to my wife and showed up without parts (he did check they were on back order) and blamed us for it. This is why we ended up working with Triangle Appliances, LG approved, and they have been great.

So we splurged and bought one of those washing machines with all the bells and whistles. Rust formed around the bleach dispenser after just over a year. This is completely unacceptable. It continues to grow daily and is not cosmetic to me. I have never had a washing machine rust out on me, what will this look like after 3 years? 5 years? If it lasts that long. There were some huge lawsuits back many years ago with auto manufacturers and rusting vehicles. Maybe an attorney should look into a class action suit against LG. A $1200 washing machines shouldnt rust. If they do, you should get relief from the company not the runaround.

My refrigerator is not producing ice or water through the door. I contacted someone named Kent and he assured me someone would contact me to resolve this problem. No one has. Im so angry. This item was 2500.00. What a piece of junk. I have had a private plumber in to fix leaks on the fridge. Its only 4 1/2 years old. I would never buy anything by LG Again. The customer service is inadequate, as well as the product.

I purchased my refrigerator in February 2017. On May 3, 2019, the refrigerator completely stopped working. A service technician replaced the compressor on May 7th. The refrigerator still would not cool. The service technician returned on May 16th and May 18th. The refrigerator NEVER cooled. Two more service appointments were scheduled. The service technician never showed for those last two appointments. Finally, on May 28, 2017, LG USA agreed to refund part of the purchase price. I have still not received the agreed upon amount. I would NEVER purchase another LG product nor recommend anyone I know to purchase a LG product!

I bought a top loading LG washer and dryer in May 2013 washing machine model WT1101CW. In September of 2014 the washing machine wouldnt drain the water halfway through a cycle. Called LG and was told that it was out our warranty and there was nothing they could do. I said it was 3 months out of warranty and told the lady overseas to give me a supervisor. The supervisor extended my warranty after scanning my receipts to him, now this is where the problems start.The part ordered was the drain motor, it took 2 weeks to get after calling trying to get information about the part. The part came in, the service company installed it and it did not fix the problem so a drain pump was ordered. The drain pump took another 2 weeks to get in and was installed and it still did not fix the problem. The service company has now ordered a control panel and has requested that LG overnight the part but they will not do that. I called LG customer service again, talked to another lady from overseas and was told they do not overnight parts. I asked to speak to a supervisor and told her I had been without a washing machine for going on 6 weeks now and needed this part overnighted. She stated that they do. It overnight parts and it would be 3 to 5 business days which means another 1 to 2 weeks to get the part and have it installed. I asked to speak to her supervisor and was told they are all supervisors in that department and her direct superior does not take phone calls. I do not believe that the control panel will fix the problem and that the washer is completely fried. I am still waiting for the outcome of my washing machine debacle but have no hope that it will be fixed and work properly. The customer service given by LG is the worst that I have ever dealt with and will NEVER buy another LG product and will share my story with anyone who will listen.

LG presented a visually impeccable top loading washer. I was impressed with its sleek look, detailed function keys, and seemingly user-friendliness. I purchased this sleek machine from Lowe’s and parked the box in my basement anticipating opening day. As life would have it, I didnt have the big reveal until almost two months later. Opening night was great. Old Kenmore was removed after 15 years. I was due for an upgrade, I believed. LG was it! Water hooked, check; machine leveled, check. All components checked and re-checked. And then we tried a load.The auto select set me up to wash for more than an hour, but I looked beyond that. I questioned the few drops of detergent needed as well as the few drops of water the machine used, but I looked beyond those too. I walked away and was summoned back to my laundry room by the banging of this beaut in the spin cycle. The machine almost met me at the stairs; its movements were so profound! We checked, doubled, tripled everything - the very spot where my Kenmore sat for years was no longer good enough for King LG. We must have done something wrong, so we tried again. After all, this was an LG!That was enough for me! Returned this fabulous looking useless piece of junk to Lowe’s who informed me that their return policy was seven days on appliances! I called LG, per Lowe’s instructions. Both LG and Lowe’s suggested a repair man. To repair what?? The once-used over buttoned, fab looking ornament? Disgusting! LG should be ashamed of this pile of junk and should stick to what they know. These corporations, including the retailers who carry these over priced inferior products have no integrity and should be held accountable! Im not done with Lowe’s or LG! This is way more than about money! But do not waste yours, please...

Front Loading LG Washer - I have noticed the white laundry coming out with gray blotches on it. This is with the use of bleach and the monthly cleaning regimen suggested by LG upon purchase at Home Depot. Yesterday, I opened the door and found little glass beads in with the laundry. I dont have a clue where they came from and after submitting an inquiry to LG, I was informed that I needed to send a photo of the beads in an email so they could determine what they are. Im not sure what to do.

I bought the washing machine because of the large tub. I assumed I would be able to do good size loads, very reasonable but large. Not the case. I also expected the machine to wash the cloths. My laundry is not unusually soiled in anyway just normal day to day of a retired couple. Even a white towel load with a cup of bleach and the towels were not clean. The machine has a glass top so I watched as I put the load through again. The towels on the top never even were cycled through the soapy water (what little water there was). Because of this they also did not get rinsed adequately. To see just how well they did get rinsed I again put the same towel load in not adding any soap to see if any was still in the towels. The wash looked as though I had put detergent in as usual. I had used the very small amount of the detergent as instructed. I wish I had researched this washer before buying as I NEVER would have bought it. I was blinded by the size of the tub and hope to warn anyone else considering this machine. I have had it 3 weeks and will try to return it to Home Depot where I bought it but I am doubtful I will get very far with that.

I purchased 3 Kitchen Appliances from RCWilley las Vegas Nv. on 07/02/2020 because of the rebate offered by a LG Appliance rebate (Bundle Savings) if we purchased 3 or more of their qualifying products and that is what we did. We bought an Oven, Dishwasher and Refrigerator. The Sales Associate gave us the form and Serial Number of the qualifying products to fill in and mail into LG USA Inc. located in Memphis Tn. 38101. Several months went by and I called their #1-877-333-9203 and they confirmed my rebate was in process. NO REBATE to Date. 11/11/2020. I would not trust this companys promise of getting a rebate. If it sounds to good to be true it usually is not true. Totally DISAPPOINTED WITH LG.

I bought a $2300.00 LG refrigerator the end of 08. Less than a year later Im having trouble with it. After 6 service calls to my house from 3 different companies, LG decided to replace the unit. Now, just at 2 years into the replacement and it stopped working. I called LG and received the worst customer service on the phone.The compressor was bad. They gave me 3 numbers to call for someone to check it out. One is not in business, one wont come and the third did not return. The compressor is under warranty but what good is that if no one will work on it? I was left with a fridge with bad food and the only option is to buy another fridge.

The LG front load washing machine smells very bad. I leave the door open and the smell is still very strong. The machine was praised very highly in the stores but it is not what was stated. LG needs to find a solution regarding the smell.

Model LFX25975SW LG refrigerator - My complaint regarding the subject LG refrigerator is the same as the one posted by Darelyn of Peoria, AZ on Sept. 20, 2012. The housing around the ice and water dispenser turned yellow in about 2 years. This is unacceptable on a white refrigerator in an all-white kitchen. After getting rejected by the LG customer service, I filed a complaint with the BBB (case #**) and after their mediation, it was rejected by LG again for the same reasons that Darelyn received, That they do not warranty cosmetic damage. I wonder if they ran that by their marketing team as this is what sells these models. I am trying to start a class action suit against LG on this obvious defect in material used. Anyone wants to join?

Our LG Tromm DLE2516W dryer would not start the second time in 6 months. LG is the only source of repairs. They will not sell parts to anyone but their own approved shops. All bookings are through them. I have a 2007 dryer. LG quoted $95 for a technician to look at it. They designated Priority Appliances to do the work. Priority said they would charge $125.00 to visit and do only 15 minutes work for that price. LG would not honour their quoted price. This means a minimum of $125.00 + parts + installation time + taxes -- the price of a replacement machine. Nobody else can buy parts in Canada. This is a racket to overcharge customers as much as possible.

My new large capacity LG washer model WM8000HVA does not spin out water ninety percent or more of the time regardless of the size or type of load. The machine was purchased on 07-08-14 and delivered at the end of August 2014. I started having problems with the machine not spinning out from the first use. I had three service visits and at the 3rd visit LG technicians suggested that the service tech replace the hall sensor and main computer. They subsequently decided to replace the machine with a new one and the same problem continued. I have had two service appointments on the replacement machine and on the second visit the LG technician replaced the main computer and the hall sensor on 06-10-15 but this did not resolve the problem. I had a medium load in the washer when the tech showed up and the machine would not spin out displaying a UE error code.After replacing the computer and sensor it still did not spin out displaying the same error code so the technician suggested that I take out more than half the clothes and then the machine spin out in three separate loads from what was originally a medium load. I inquired why this is and he informed that the machine was not really designed to wash loads above a certain size or weight. I then inquired why would one buy a large capacity washer that could not wash large loads including comforters and he said he understood. I later called LG Executive office and spoke to ** and informed her that this machine was defective and unsuitable for my needs. She initially said they would not allow a return but then later informed that she would research further and contact me by Friday 06-05. I have not heard back from her or anyone in her office to date.I would like to add that this machine was purchased to replace LG model WM2277H which is a 4.0 CU. FT. Washer which I had for over ten years and was able to wash larger loads in than the new machine with no problems and it still works. The new WM8000HVA is advertised as a 5.2 cu. ft. mega capacity washer. I would like to have LG reclaim this washer and issue a full refund because the service/repair options have been exhausted and the machine is not working as it should which indicate there is an un-repairable defect.

This microwave caught fire while steaming vegetables. We heard a snapping sound followed by the entire inside space bursting into flames. I was able to extinguish with no damage except to the microwave. Since the unit was only 10 months old and still under warranty I called LG. Their response was immediate and a technician (tech) was at our home the next day. Upon arrival and inspection he made a few comments: (1) Why did we clean up the damages inside the unit? (2) What happened? (3) I need to call home office to talk to inside Tech.He made the call as we stood there and a Tech on the phone asked him to send a video from his phone with instructions from the Tech on the phone. Once completed he hung up and said this unit is fried and needs to be replaced but two Techs from home office had to review. Ten minutes later they called back saying it was customer error due to GREASE FIRE and they would not repair or replace.My only choice was to escalate the claim to LG management which I did. After sending them store receipt I asked for the denial and reason in writing which they absolutely refused to give me. The next day they emailed me to say they set up a Return Authorization Review and I should hear from them within 2-3 business days. It is now five business days with no response!I went to the store where I purchased the LG microwave, gave them my notes and asked for help. Once reviewed by store and they seen what LG was putting me through they said they would replace the unit. Would you buy another LG product after reading about this runaround? I would not but I certainly will purchase again from Best Buy as they stood behind a product that the manufacturer, LG in this case, would not.

I always thought LG was an awesome brand. Two year after purchasing my beautiful fridge it stops cooling. I now have lost all my food in freezer and fridge right before Christmas so it was packed and unfortunately the repair cannot be made till after Christmas and perhaps after the New Year. I am without fridge and freezer till parts come in.....When I called LG and spoke with someone about what was going on I was offered a 200 credit and I wasnt sure what that was all about but now I understand what is going on. I hardly think think that is compensation enough for food and time without a fridge. Not sure I will ever purchase LG again. Actually quite sure I wont.

LG Washer has mold and mildew inside the washer and does not come out. The machine is defective and I would like to return it for a full refund. The store should return it to the manufacturer. We all know the results of mold and mildew. Its permanently in our clothing and it has caused allergies.

I purchased this washer about 2.5 years ago and my frustration with it began shortly after I started using it due to its poor performance. It is frequently off balance. Even if it only has water and no clothes it will work for a minute or two then stop indicating its off balance. Washing clothes is an all day affair at times and I wash clothes by hand sometimes to avoid using this hated washer. When it becomes off balance it will drain the water out and refill again and again so any savings on low water usage are non-existent. I started a load at 6:00 am this morning and it should have taken 57 minutes. (It is now 7:45.) After my having to adjust the clothes in the barrel several times the machine tells me it needs 30 more minutes to complete which with my experience could actually mean multiple more imbalances and more time.... I truly HATE this washer and would encourage anyone to NEVER buy it.

We bought our fridge about 7 years ago. The drawer on the upper part of the frig broke about 1 year ago, and today a giant chunk of the freezer door shelf fell off. I looked at how much replacement parts cost and the price is not justifiable. Hope LG sees this review!

Buyer Beware: We purchased an LG over the stove 2.0 Microwave middle of Nov 2019. After installation I turned the surface light of the microwave on. When I went back to put a dish in the microwave I found it to be extremely hot inside. We had not used the microwave nor the stove below to generate such heat. We turned off the surface light & checked the interior of the microwave it had cooled down. We then put a thermometer inside the microwave & turned the surface light back on to check if the light itself created the heat. In less than 1/2 hr the interior of the microwave heated to 117 F degrees. When we turned off the light the microwave was cool. We then called LG to alert them to our experience. The rep first hinted that it could be an electrical problem with our home. I explained our kitchen had been recently updated including all the electrical which was inspected by our local county inspector. They then sent a service tech out to examine the microwave. LG technical support told the service tech not to touch the microwave. They issued us a Claim number & an internal Bulletin about the problem. The tech told us we had to replace the light bulb ourselves despite it being new & under warranty. My husband is an electrician as well his friend who is a master electrician. They both researched the model. LG changed from the earlier model a 30 WATT incandescent light bulb to a 50 WATT Halogen light bulb in the same lighting compartment & model. The hole for the 30 WATT incandescent light bulb is still in the compartment & next to it is the newly added 50 WATT Halogen light bulb. IT sits just below the microwave box with absolutely NO VENTILATION. We were advised to notify our States Attorneys Office as well the BBB. We alerted the store we purchased it from to check the models they have on the floor & beware of the problem. Had we just turned on the surface light & left our home I cant imagine the outcome. If youre seeking to purchase a new LG microwave first check what type of surface light bulb the microwave is equipped with before you purchase it. LG obviously has no solution or will back their warranty on a less than one month old microwave.

I would stay away from all LG washer and dryers. The laundry machine leaves tiny dirt spots behind and the dryer does not fully dry clothes even at the maximum settings. Both machines are piece of junk, life is horrible with LG, not good.

Since this LG Dryer, DLEX4370K, was purchased in April 2020, the lint screen pops up around half an inch on the right side while the dryer is running. This has damaged several pieces of clothing beyond repair. I removed the screen assembly from the dryer to inspect it. There is no damage or lint. Even outside of the dryer, the lint screen moves in the same manner and does not stay seated in the holder. This implies that either the lint screen or screen holder came to me defective.

Top of the line, kept my food fresh and delicious and easy to maintain temperature controls, it has a very attractive sleek look about it, very easy to organize my food and store what I needed it an organized fashion, energy-efficient, great capacity, lots of storage. I like it just the way it is - no changes please. I am happy with the way it is. I can think of nothing to change. Everything was kept fresh and It worked and met my needs the way it is. It came highly rated and recommended all over online as one of the best refrigerators.

Thousands of dollars in damage! We purchased LG model lfx25971sb with french doors and an external ice delivery system. The initial problems, within a week of delivery, were with the ice maker that was constantly messing up, leaking, not working. The list of problems with the ice dispenser are numerous. The next issue came in about 11 months when I noticed that the cabinet next to the unit was showing cracks in the finish. These are maple. Perplexed, I pulled the unit out and found that a small pin-hole had burst on the water line leading up to the dreaded ice maker. The hardwood floor underneath was stained and buckling so the leak had been there for awhile. With both of these service issues, I got horrible customer service from LG. With regard to the water line needing repair, my cost. Then on Sunday, while walking across my kitchen floor, I nearly tripped over the buckled wood floor at least 5 feet from the unit. Now, it was gushing water from underneath! The service guy that showed up today said a valve blew out and that it is not covered by the warranty. This wreck of a machine has ruined my kitchen floor and the poor excuse for a company will not do a thing about it. Repair bill around $180; floor and cabinet repair, thousands. I also purchased a washer/dryer set. It took four months to get the washer working. This time they finally owned up to the problem and replaced a part but four months before, it never worked.

LG DLE5977SM dryer built to last 5 years or less. Like most people with stainless steel LG dryers, the drum cracked near the front of the weld seam. It is not thumping and scraping on every turn. This is a chronic problem that LG should address. That is why they have a 5 year warranty on their drums for both the dryers and washers...they dont expect them to last more than 5 years. Im going back to german built appliances. Thanks LG, youve just lost another customer who will never buy LG again.!!

The machine was part of a stacked set purchased from Sears in Toronto with extended warranty in late 2012. It was very reliable until 2019 when it was 6 years and 6 months old. It then developed a leak and need a new gasket which was provided by LG under their One Price service (about $280, I recall). Last month it developed a further leak. My wife read the manual and looked for possible causes. She cleaned out the soap dispenser - this resulted in a flood when we turned the machine on.We called LG - we were no longer eligible for their full price service. They despatched a local company, European Appliance Repair. They charged $300 Canadian plus tax (extra because they needed two men for a stacked unit). My wife told them the full story - an initial leak, and then a flood. They replaced a small part. The next day there was a small leak - we were unsure if there was residue from the flood, but immediately contacted LG. We said we would wait a few days to see if the leak persisted. It became evident that it would occur on the spin cycle whenever there was a full load. We rang up and made an appointment for June 22nd. The appointment was then postponed to the 23rd in a message received on June 16.On June 19 at close of business we got a message saying our appointment was cancelled or postponed. It was impossible to get clarification till the new week began. On June 21 at 9.00 we rang and were informed that someone would come that day, and that the cancellation message was an error. However, nobody could come that day, because European Appliance Repair did not recall they had to send two people out. An appointment was made for 3 to 5 on the 23rd, but the same two repairmen appeared at 8 p.m. They announced after 35 minutes that we would need a gasket. We would have to pay for the part and additional labour. They denied that we had told them that we had a leak before my wife cleaned the soap dispenser. We have no idea whether they did not hear what my wife had said or were telling an untruth.It was clear to us that they were in a hurry on both occasions, probably overworked because of the pandemic. We noted that a gasket had been replaced the previous year. Gaskets, we were told, could never be guaranteed because customers often put sharp objects in machines. We spoke to an LG rep. on the phone. He insisted that no further charge would be levied, and that, if we did not get satisfaction, LG would give us an allowance toward a new machine. Two days later we spoke to a woman at European Appliance Repair. They proposed to treat the repair as a separate problem and charge 250 labor plus tax plus the cost of the part (plus, of course, $620 Canadian we had paid for April, 2019 and May, 2020 leaks). They had clearly heard nothing from LG.After this we spoke with three LG reps. (we had difficulty communicating with the first two). The third person with whom we spoke said that a gasket would not normally tear because a few coins had gone through the machine (we do not keep sharp objects in our pockets). Furthermore, he agreed to escalate the issue and get back to us the next day. He warned that the replacement model that succeeded ours might not be stackable with the old dryer, should we decide on replacement by LG. We do not have room to house the units in another way.Naturally enough, nobody from LG did get back to us in 24 hours about our “escalated issue. Today we decided to buy a stackable set made by another manufacturer. We are surrendering a perfectly good dryer - but there appears to be no alternative. On the basis of this experience I would not advise anybody to buy an LG washer or dryer, unless you expect to replace your machine every six years, and to be particularly careful when selecting stackable units.

We purchased an LG machine from Home Depot several months ago. It has broken 5 times. We have had it repaired via phone technicians at LG via wireless and we have had to have an LG technician to the house to fix it. It has just broken again with nice clothing in it soaking wet with soap in them. LG customer service has been horrible. They said they can come next week at the earliest. The representatives were not helpful. When I asked who they reported to in order to escalate the situation to fix the machine and save my clothes, they said Bon-Moo Koo, the CEO in Korea. That is not a helpful problem resolution path. I am very dissatisfied with their product and even more dissatisfied with their customer service team who were awful. I am now working with Home Depot who are being helpful to return the machine and get another one as I cannot use this one as it breaks all the time. I would seriously recommend against getting an LG machine. It has been a horrible experience and wasted hours of my time on the phone.

I purchased it (Model # WM2487H*M) 4 1/2 years ago. Mold, mildew, black gunk abound. Rim harbors dirty water, grime, and bacteria. This is definitely not what I expected from this over-hyped machine. Advertising wizards had me fooled. If there is a class action suit, recall or refund offered, count me in. I’m not looking for big bucks. I just want a reliable, sanitary clean washer.