We purchased all LG products and all of them have not lived up to our standards. The biggest problem is the knobs on the gas stove. The knobs should be ruled as DEFECTIVE and DANGEROUS. In my career I travel quite a bit and even though I have adult kids at home sometimes they do not notice when the gas is on because of the broken knobs. The white plastic on the insides have cracked causing the knobs to just turn but not completely turning the stove off. I have contacted LG and I too have been told to purchase new knobs, however you can purchase the knobs but the problem is still not fixed. I noticed that the new LG stoves have knobs that are very steady. Why not just replace the old knobs with the newer model knobs. I pray that before anything happens like gas explosions, gas leaks etc., they would ruled out that the knobs are defective and update all the former customers with the new knobs. A couple of thousand dollars is better than a couple of million for major lawsuits.

We had bought LG refrigerator. It looks good brand and quality but beware its very bad and it stop working. This is all the LG product I bought, very upset and I will not recommend this product at all. Dishwasher LG not working, had insurance came, they came five times still does not work at all. They DID something and no steam working, does not clean. Well its a mess.LG stove - o my god the knobs are plastic and bad quality. They send twice, still melts and poor quality and when you turn the knob it breaks because its plastic not metal. Now the knobs dont work, it goes all around and dont do what it suppose to do, I can go on and on. Bad quality. Beware dont buy this. I will not even recommend it to my worst enemy.Beware LG are not good products. My sister have Maytag and her products are still working and she bought for less money. We bought this product waste a lot of money. All piece of cant say the word but Im very upset. So people please dont buy this product. Come to my house and you will see what I mean how they look and how bad they are. Now I need save up and buy all but this time it will not be a LG products for sure. Please LG clean up your mess and do something to those like me trusted your product and ended up with piece of junk not working.

Purchased refrigerator in October to be delivered to our home that was still in the build process. hhgregg held fridge for us until Nov.22, when it was delivered. $3600.00 later, I could take the thing and run a truck over it. 2 weeks ago, my husband came and got me from another room to show me the control panel on the fridge... it read..... R & DH. No clue what either meant, got the manual, lo and behold manual is in every language, but not one thing referring to the codes on the control panel. Left with one option - call the 800#.. Now that means speaking with someone in God knows where, who cant stop apologizing long enough for you to say what you need.... She informs me that we (my husband, who is 72 and myself who is 67) need to PULL the from the wall, unplug it and let it sit {like rebooting a computer}. Then plug it back in and it will be fine.... She failed to tell us that we would have to do this on the average of twice a day, every day!Contacted hhgregg. Oh we had 30 days for return, too bad!!!! Called LG, when the foreign person answered, I demanded to speak to a supervisor who spoke and understood ENGLISH, she supplied. She said that there was a company who would come to fix it.... She contacted them. They happened to be the ONLY COMPANY WITHIN A 75 MILE RADIUS THAT WORKS ON LG!!!!! Now, how lucky are we????? NOT.Company called, sent a young kid out to access the fridge. Lo and behold, I needed a part that would actually defrost the fridge. The one in there was not working. He ordered the part. In the middle of all of this, my husband had to have surgery. They called me to schedule the appointment and unfortunately I had to call them to come later in the day, I had to get my husband to the surgeons office for an emergency. Called the other kid repairman and he said he would make me the last visit. We got home around 1PM in the afternoon, called him and he said to me, oh I forgot I had another client and I wont be there today, they dont allow us much for gas money. I was furious.... I said to him, this is your job..... I had an emergency and he said, well you are the reason I didnt make it there today. I could have gone through the phone after him.... He then said I would have to contact the office to reschedule.. He had my part on his truck!!!!!!!!!!!!!! I decided to call LG and let them handle it. The gal said she would find someone who could come out and fix the unit... She didnt bother to say that she would not be in touch until the next week. In the meantime, we are still unplugging and replugging... and get angrier by the minute. I finally called LG to find out what happened. Oh the dept that handles that take 3-5 business days to locate someone. I ask her, suppose I had gone on vacation and this happened, I would have lost all my food. Yes you would and it was your responsibility. LG will not reimburse. I am not proud of my profanity at this point, but it was well deserved. LG had me between a rock and hard place. I called the owner of the company that first came out... {let me add this, the owner of the company called me and apologized for the kid that gave me the attitude and said he was no longer working for them, that is not how he treats his customers}. When I spoke to him, he was gracious and said he would be out on Thursday to fix the fridge. He came, apologizing once again, put the part in the fridge, after showing us the frost that was built up on the back of the bottom freezer. Said to us that if this does not work, then we have more serious problems. NOT EVEN 12 HRS AND IT WAS BACK DOING THE SAME DAMN THING. I am so angry, so frustrated..... Of course it happened on Friday so nothing was open until today.... I have posted this review here, next Consumer Protection agency, LG and then hhgregg... Busy morning for this frustrated and angry consumer!

If you want to throw your money down the drain just buy this washer. It has been horrible from the day we bought it. The guarantee means nothing, they want the owner to repair it themselves. I have had at least 10 washing machines in my life and this is hands down the worst.

Worst customer service ever! We bought a $2000 front loader washer/dryer set. Washing machine motor broke after 14 months and cost $600 to repair. LG wouldnt even respond to my calls. Buy anything but LG!!! My husband goes to laundromat as he is afraid to use it.

Run away any LG products as your appliance. Horrible idea. Purchased this refrigerator (LG LSXS26326S) February 2016, not even two years old. The ice maker had gone out, no error code. THEN, the entire unit stopped being cold, again - no error code. Have lost everything in both compartments, and been advised from other techs, Good luck. Have called the wonderful customer service now 8 times, and keep getting bounced back and forth between Warranty and Customer Service.Ran the app for the LG fridge that does the sound to diagnose the issue, nothing is wrong with the fridge per the LG app. THEIR OWN PRODUCT IS BEING DIAGNOSED AS NO ISSUES BY THEM! (Yes, the door has to be open to use this app, but thats it). Was told that the unit is still under parts warranty... However by the time a service call will be had, someone out, we are fully expecting multiple calls and nothing to be resolved. Issue is the only LG authorized repair tech is 3-4 weeks out, for there are only TWO (2) in the entire state.Had another tech come out and was told the issue is the sealed system. Everything looks fine, no codes, just not working. This unit is garbage and was, still available with Lowes & Home Depot, for $1400. Dont waste your money on LG. Like every other consumer on this thread, avoid LG. Am now back on hold with customer service for was disconnected when they transferred me from Warranty to Customer Service. Never, ever again.

My husband and I are teachers and dont make much to begin with, and we are only paid 10 months out of the year. It is our responsibility to be conservative with our money so we often buy in bulk with coupons. Well, last year after we came home from our vacation (not a glamorous one either) to a very hot refrigerator and $400 worth of food that had gone bad, we called and fought with LG customer service who were very rude to us. They refused to replace the food but because it was less than 6 months old and under warranty, they sent someone to fix the problem. Now this summer, we went away again, and came home to a fridge full of moldy food again and another $300 worth of food. At this point, we cannot afford to replace much of it because we wont see another check until the end of September. We were trying to budget and plan ahead. We paid for the extended warranty from PC Richards who has been wonderful thus far. So, they sent someone out to take a look at it, but we were told that this is just a trait of the LGs which have fans that are known to shut down if the food cabin gets too cold and sometimes there is a glitch where the fan wont turn back on again unless the refrigerator is unplugged then plugged in again. So both my husband and I have been on the phone with LG customer service, and they have been nothing but rude. I was told that it was not in the customer service policy to replace the lost food. When I asked them why they had that policy, the supervisor was unable to tell me. She just said that that was their policy. All I asked was why, but she refused to tell me. If I treated the students and parents in my classroom the way LG treated my husband and me, I would be out of a job.

The LG microwave (MW MC7688) was purchased by me on 30.11.2008. On 21.08.2012, we went for AMC, which is from 21.08.2012 to 20.08.2013. Some of the parts were not functioning so we lodged the following complaints: RNA ** dated 19.01.2013, RNA ** dated 23.01.2013, and RNA ** dated 31.01.2013. The service technician visited and verified the oven. He confirmed that one part is to be replaced, but that part is not available as the company has stopped manufacturing that model. Subsequently, Mr. ** called on 09.02.2013, and confirmed that the model is out of stock, and that the company will pay back 15% of the purchase cost. Then we spoke to Mr. Manish ** on **. He conveyed point blank and asked us to do whatever we want, but we will get only 15% of the purchase price. The purchase price was Rs. 8,499/- and 15% comes to Rs.1,275/-; whereas, we have already paid Rs. 815/- for the AMC cost.Is it our problem that the company has stopped production? If that is the case, then why was AMC taken? We need the part to be replaced or a replacement of a new oven.

LG Easy Clean option is a terrible oven. It will not get clean using water. Customer Service recommend using a scrapper, but not too harsh. Cannot use chemical cleaning. Water alone and scrapper will not fully clean oven. Extremely dissatisfied. I thought the easy clean option meant self cleaning. Do not buy this product unless you dont care about having a spot free oven. Did not get my monies worth. Paid 800 dollars, why would I think it didnt come with a self cleaning option?

We purchased a counter-depth LG French Door unit from Lowes about 5 years ago with a 3-year service agreement. Because LG doesnt make as many counter depth compared to standard depth, it cost more (~$3000). Cosmetically and storage-wise, we were quite happy with it, but early in the first year we noticed that ice was building up behind the left bottom storage drawer. Lowes repairman replaced the entire rear fan/control unit, explaining that if we didnt have the service contract it would have cost us about $500.Unfortunately 2-more service calls by 2 different organizations were required in the first 3-years --- all for the same ice problem! We then purchased a 1-year extension for the service agreement because it was obvious that our $3000 fridge had a problem no one seemed to be able to fix. We were correct, because we had more ice in that year.Numerous calls and emails to LG and Lowes during these 5-years got us little more than asking for more and more details about previous repairs. They also referred us to someone to repair it. They all tried, replacing more pieces and parts. Finally, a few months ago when ice again recurred we spent $90 for another LG expert to review our issue. They told us LG had issued some sort of bulletin about this problem, and for another $500 for the part, plus labor, they could fix it. At this point we had already spent at least $750 and dozens of hours trying to fix a $3000 fridge and had no confidence anyone could repair it properly, so this afternoon our new Frigidaire will be installed and the LG hauled away; and Im writing this review. Tom

LG dishwasher is pretty easy to understand the settings. I have had it for over two years. Its stainless steel inside and outside. I feel the stainless steel interior is easy to clean and maintain. It has an energy saving feature which I often use. It also gives you a signal when the rinse aid is low.

Our LG is a beautiful-looking appliance and for 2 years I enjoyed most everything except for the water leaking out of the bottom on to my maple floor. I called several times just to speak to someone who said I would have to call an authorized service tech (only they are located 100+ miles away and want a lot of money to come to see if it can be fixed). The ice would build up on the freezer floor, so every week I would remove everything from the freezer, remove the ice, and then the next week do it all over again. Then 3 weeks ago the refrigerator portion just quit cooling. (It will get to 58 degrees and that is it.) Now I put all my perishables in my 20 year old Frigidaire. Nobody wants to come fix the LG and customer service needs a lot of training on being customer service.I also have an LG phone for 1 month -- JUNK. I just want to say when I go buy another refrigerator it wont be LG and I will do a lot of research before I give any of my hard-earned money to another company. By the way, I did not get an extended warranty because my other refrigerator is 20 years old and still works great! Should have not gotten a new one. If I worked or owned LG I would hide my face. This is the second complaint I have written on this product.

Like many reviewers before me, my 2.5 year old LG fridge stopped cooling yesterday. I called LG and spoke to CS who instructed me to change the temperature settings from Celsius to Fahrenheit and wait 2 hours, then call back if the fridge isnt cooling. I asked what changing the settings had to do with diagnosing my fridge, and the rep kept instructing me how to change the setting. After much persistence, I finally got the rep to tell me about the Smart ThinQ app ( to diagnose the problem). We downloaded the app, tried the program... only for the answer of the fridge door has been open longer than normal over the last 24 hours... yes of course! Everything is melting, I was transferring my food to coolers! I called again and asked to be transferred to Tech Support... I was put on hold to nowhere. I called a third time and spoke to another rep who found some equipment on the floor that could diagnose the problem. While the fridge did make a tune that the CS rep listened to, the final answer lead to sending out a technician. Now we were faced with: do we pay $299 for a One Rate fix, which guarantees a complete fix for the one rate, or do we pay $80 for a house call and then a variably increasing rate depending on the complexity of the fix. To pay anything for fixing a compressor that has a 10 year warranty is absurd! The fridge is going to the dump today, and my 20 year old KitchenAid which we replaced with the LG is coming back up from the basement! NEVER AGAIN will I purchase ANY LG product! If you havent bought an LG fridge yet, DONT!

I bought an LG 18 months ago when we moved to Dallas. Whatever I try adjusting the feet (no easy task, let me tell you), making sure the machine is stable by pushing the dryer up against it, wedging it against the sink, or adjusting and re-adjusting the load (because the machine stops and tells you to), it doesnt work. I had a Maytag for 13 years with not an ounce of bother, but this machine has been a headache. I usually have to wash the clothes twice because it doesnt spin well; not only due to the balance error message on the front panel, but also because it just doesnt spin fast or very hard the way the Maytag did. Sears have sent technicians out, time and again, but who wants to spend half the day waiting at home for a service call? Not me. Isnt that defeating the objective of a world that wants less time spent in the laundry room? Im going to suffer through the rest of its years and feeling annoyed at it. I will then replace it with my favorite: a Maytag. Sigh. Now, Im about to go reset it so that it will attempt a spin cycle with my quilt, but I know that bed cover will come out of the machine too wet for my liking, and Ill have to put it out in the sun for some time before I can even attempt to dry it. Dont buy LG.

I paid approximately $400 in flat fees for LG to fix my broken dishwasher (2 visits by their representatives STEIN Appliances starting November 2014). Neither of their solutions worked, the dishwasher will still not operate properly and they have yet to refund my money. Instead, they provided me with a credit towards a new one of approx. $450. This in effect will cost me, when you account for the new machine, delivery, installation, taxes approx $1135. I advised them I would accept their offer IF they returned the approx. $400 I paid for repairs the failed to make. In spite of 2 emails, I have not received a response (approx. 20 businessdays).

Purchased a WM2801HLA Direct Drive front load washer & matching gas dryer (new) in April of 2010. In the 7 years of ownership, the LG Washer has had 2 drain pump failures, 1 circuit control board failure, and a Spider Arm assembly failure (due to preventable corrosion). The 1st drain pump failed under extended 5-year warranty, as did the circuit control board. Everything else has failed on my dime and my time. The failed spider arm also took out the Balance Assembly Ring by tilting the tub, thus making contact with a fixed component and rubbing a hole in the liquid filled assembly ring - which drained the ring, rendering it noisy as a tank & useless.Our machine started making some warning sounds in the spring of 2017... Which I thought were the bearings. Being as the seal & bearings are a regular fail point, I ordered seals and bearings and pulled the machine apart. Turns out it was the Spider Arm assembly which had corroded to the point that only 1 of the 3 arms was still intact holding the drum to the support assembly. The bearing seal and bearings were still fine (although replacing the seal when you are in there is a MINIMUM to prevent future bearing failure).Just for good measure, the 2nd circuit board is now also behaving in a similar manner as the 1st one did on its way out (you cannot power up the machine without unplugging it - wait 30 seconds - and plugging it back in). This circuit board problem comes and goes, but it is not uncommon for the LG brand (do a YouTube search for LG washers failing to power up). The Spider Arm failure was due solely to using an unpainted aluminum part (spider arm), bolting it to a dissimilar metal (stainless steel drum) and exposing it to both electrolyte (soapy water, baking soda) and acids (vinegar, bleach, cleansing tablets, etc). Shiny piece of crap is how I would describe this LG washing machine. In the 15 years since Front Loaders became fashion statements, I am not aware of a single Front Load manufacturer that has corrected this spider arm fail point (its a guaranteed certainty it will fail with any sort of regular use) by either painting it in enamel, making it out of stainless steel, or abandoning the stainless steel tub for an enamel coated one. Its clear to me that this is a purpose-driven engineered failure of the washing machine. I was able to fix the machine myself (and new bearings/seals for good measure... As youre already in there) but most people cannot. Even so, it was $400 with bearings, seals, balance ring, spider arm, and enamel paint for the new spider arm to prevent corrosion thereof.When the spider arm fails, it is generally the death knell for the machine. To hire someone to fix is usually in the neighborhood of $800 (and several days to get parts/fix). Thats right around the price point of a new washer... And therein lies the motivation to junk a 6 to 8-year-old washer. Compare that to my 1996 Maytag Dependable care top load washer and gas dryer. 13 years of ZERO problems, and probably still going strong at my former house (left as part of the house sale). These front loaders could last just as long by making the terminal failures less frequent. I.E. Eliminate the Spider arm corrosion. Use higher grade bearings. Use a higher grade bearing seal. I will accept the circuit board failure, as its easy to replace. Although, there should be no need for that either if the circuits are rated for automotive use (high vibration).Ditto the drain pump failure (its downright delicate looking) but its $50 and I can change it rather quickly. Unfortunately, given that all the manufacturers are using price as the lowest common denominator, its unlikely that any single manufacturer will step up their game. If manufacturers build a better machine, theyll have to raise the price as turnover falls.A couple of takeaways Ive learned: Dont stack your washer/dryer - It makes them a nightmare to service (and these new machines demand servicing). Front load washers are crap. I believe you can eliminate the spider arm by going back to a top loader. Become handy - You need to be able to diagnose, disassemble, & repair these crappy products yourself to extend the life thereof.

Bought the washer and dryer on 1/23/12. After about a year I started to see rust around the bleach dispenser and it is progressively getting worst. Notified LG in June 2014 was told to call Home Depot. They sent me back to LG. I bought an extended warranty from Home Depot but was told it did not cover this issue, only the moving parts. Called LG back and was told that would get back with me with a fax number to send them the bill of sale. After not hearing from them for a week, called them back and they told me they would only come out if I paid for service person coming out and repairs. Now I have a washer which no one is willing to take responsibility for the problem, which is progressively getting worst.

I purchased the refrigerator in 2016. Sadly after only 3 years it quit cooling - seems to be an issue that others are having. Ridiculous that such an expensive item fails! Tried to have it repaired but I cannot find anyone local that will work on LG appliances.

The LG steam washer I purchased about 3 years ago has been problematic and I would strongly advise against purchasing one of these units. The malodorous tub in this front loader is likely secondary to the water retention within the gasket Despite leaving the door open to dry, something unnecessary in any top loader, the musty black mildew persists! Obviously an engineering design flaw, the tub cannot empty completely. Despite leveling this machine on a concrete floor with the drawer pedestal, the machine shakes and rattles and dances over the concrete floor. The machine will never stay in one place despite attempts to keep it there irrespective of load weights. This machine is a piece of junk and LG will not listen to these complaints. Waste of money should have bought the Miele. All of their products are superbly German engineered! Please enlist a class action suit. The trailing entries are testament to the litany of problems.

I bought a LG Refrigerator with Linear compressor on 2015 and last May 12th it stop cooling, I called LG service support and they told me one Technician will be checking the unit on May 25th, I had to be off from my job 1/2 day and the guy never came, I called LG again asking what happens with the tech and they has no explanation why the tech never went to check the unit, they asked me again to wait 3 to 4 more days so they can try to find another repair shop locally and suggested if I can get one close to my area they will pay for the parts and labor.I found one repair shop with a open appointment for the next day and after I called LG to confirm the appointment they denied the Sears shop because they has to pay an additional amount for their first visit, I had to wait 4 days and today called again and they says I have to wait 3 more days because one of their shops rejected the order??? This is ridiculous. Why customers has to be dealing with this kind of incompetence, 2 weeks without a refrigerator with children at home and with this pandemic forcing us to go to the stores every day is not what I was expecting from the LG company. 2 weeks later and still I have no solution for repair this refrigerator.

I chose an LG refrigerator because they have a really good reputation and it was recommended by my family and friends and the brand has been around for years. I like how high tech the refrigerator is and the control panels are great as well. They are really stylish as well. I really like these fridges a lot. Plus a lot of my family members have them. I think the fridges are fine how they are however if we could work on the pricing a little bit that would be good. I dont like the fact that you have to pay so much for them though they could lower the pricing a little for sure. Just give us some discounts and coupons and everything would be great.

Purchased our LG refrigerator 2015. Water has dropped from the water dispenser since day one! A month ago they replaced the compressor and it still is having issues - we can’t put groceries away without losing coldness in the freezer - we can’t clean it without losing coldness in the freezer to the point the ice pops go soft. We are so frustrated with this product - our last fridge last 20 years old. It never had an issue. We are EXTREMELY dissatisfied with this product and would never suggest it to anyone - oh and did I mention we had to lose a day of pay for someone to come and fix it???? Beware of the compressor issue obviously from every review.

Received this brand new Studio Gas Range and the oven makes a whinny noise while on. Not sure the if it is the fan or exhaust heat or the gas is squeezing and making the noise. Not a hazard, just noisy.

Worst customer service ever! Weve been without a refrigerator 2 1/2 weeks and made 10+calls to LG to get numbers for authorized repair places only to be told theyre too far away or dont even work on LG- how can a company who manufactures a product not be able to find you a place to do a repair for their crappy product??? Today we finally got a call from someone authorized and willing to do repair and LG is now giving us a hard time ordering the parts (compressor) that we were told numerous times are under warranty. Not so much the disappointment in the product (2 yr old refrigerator) as much as the horrible cs to make me never buy that brand again.

My LG refrigerator was purchased in May 2009 and I had about 10 service calls. First, it wasnt cold enough to produce ice. Then it gets too cold now and my food turns frozen. Its out of warranty with LG, but still has extended warranty with Best Buy.Best Buy has been here already 4 times and put 2 parts in. Now theyre playing with the refrigerator temp on the door, trying to adjust the temperature and testing my milk with this temp gauge. Since they lower the temperature, my ice maker is not working right. I had enough with this refrigerator, and I wasnt even supposed to get an LG. I picked out a Maytag and Best Buy was unable to give me that, and after waiting a month they offered the LG instead.

Purchased LG top loader in 2013, worked perfectly until a month ago. Will not complete cycle. Get UE error, even when empty. Had tech replace sensor board and motor. Still not working right! Wont ever buy another LG product! Waste of money!!

We purchased our LG Refrigerator in October 2016. It is a French door with dual ice makers. We did love it but like so many others... our compressor broke and our food was ruined. No small expense. Because there is such a demand for replacement compressors I was told there was a back order on them and it took 10 days to get it fixed. Additionally, we cannot get the right fruit/vegetable bin (when facing the refrigerator) out to clean it without breaking it. The gentleman who repaired did get it out and broke it in the process. If anyone would care to shed light on this I would greatly appreciate it. I did read the manual and when you follow the directions, it jams against the door.Also, there in a clear plastic easy access door inside the main french door that catches and pulls open each time you open the main door. Our solution to this was to tape it shut. Lastly, the handle has a button to push to open to access milk and other beverages and apparently it is painted plastic not stainless steel like the rest of the handle because the paint wore off the first year... Looks pretty bad for a high end fridge.

Love everything about this fridge, except it is so deep I can’t reach back....I’m 5’6’’ and to back of inside is DEEP. Other than that I really like the adjustable shelves, ice maker completely concealed in door, ability to have crushed ice, that is really crushed, middle drawer being temperature adjustable, and the large freezer. Outside is smudge proof and easy to keep.

The ABSOLUTE WORST company and customer service!! I purchased a French door refrigerator in May through JCPenney. I also purchased the extended warranty. Five months later the refrigerator showed an error code - dhF. I called LG and they sent a serviceman who walked in the house, looked at the code and said he did not have the parts needed to fix it. I asked him how he knew what he needed without opening the refrigerator and he stated that it is a problem that LG knows about but continues to sell defective equipment anyway, they just sent someone out to replace parts. Needless to say, I was not happy. I called JCPenney who pushed me off to LG and have spoken with a total of 11 different people, all who have done nothing to help me. I want the refrigerator replaced. Thanksgiving Day, it stopped working altogether and we had to scramble to get coolers and buy a small refrigerator to place some food in. Today, the day after Thanksgiving, all of LG supervisors are on extended break because of the holiday. DO NOT EVER purchase anything from this company. It is criminal that they sell defective appliances and know about it. All they care about is the bottom line. If there was a choice for 0 stars, that is what they would be rated.

My wife and I bought an LG refrigerator from Future Shop/Best Buy in 2012. Within 15 months the frame which holds the drawers in the bottom of the fridge cracked and broke. My wife and I are in our 50s and the only ones who use the fridge. It also freezes our vegetables and the temperature settings dont work well at all. Either the fridge is too warm or too cold. Today was the last straw when I noticed that the freezer trays are showing signs of rust. The design (bottom freezer drawer) is also a very inefficient and dumb design. We will never buy another LG product and certainly would not recommend them either. All they do is look fancy.

I have had nothing but problems since purchasing this washer from Home Depot. First it was emptying the little filter all the way down on the left side of the front of the washer. If all the water was not out it took hours for it to empty, even the smallest amount of water. Now, yesterday and today the washer cannot seem to even wring out a couple towels. I had to remove a small scatter rug yesterday soaking wet and place it rolled up in a towel in the dryer until the washer decided to finish the load of laundry, then putting the rug back in the washer to be wrung out before returning it to the dryer. Today I put a couple bath towels, not thick ones, ones I use around the house, and a small scatter rug about 2x3 ft, and now the door to the washer will not open, at all. I waited over an hour, tried to open the door again, the washer will start and water will run, which I immediately stopped, when the water begins you can hear the click for the door, but when the washer is stopped, the click for the door does not happen - so I cannot open the door. This is a horrible product, and I am so very sorry I did not get my Maytag washer that I have had in the past - with no problems until the day I replace it. On that day, the person delivering my new washer asked if he could have my other one for his home as it was still working. I only wanted a new washer and made the horrible mistake of purchasing and LG PIECE OF JUNK - NEVER AGAIN AND I WILL WARN EVERYONE NOT TO DO SO INCLUDING MY 5 DAUGHTERS.

I purchased an LG stove with a double oven 20 months ago. The oven has been a huge nightmare the entire time. It preheats but after you put the food in it begins to stop heating ending up taking 90 minutes for 15 minute rolls. Ive had repair come out 3 times but they say thats how it is supposed to be. Meanwhile I have to stand there and monitor it, waiting for it to quit heating. I have lost hundreds of dollars in meat and food. No recall or help, just a very expensive crap shoot. Ruined thanksgivings, many dinners, with raw meat. I asked to return it before the warranty expired 3 times -- they wouldnt do it. Never buy this appliance. It doesnt work and they wont honor the warranty.

We bought a fridge 15 months ago 8/2013, the ice maker went bad within a year. Now the compressor went out. We did not get an extended warranty since it was new. We paid cash and now they say we cannot buy an extended warranty. Are we stocked without one? Anything else we can do? Thank you for your help.

Me and my husband recently bought a LG fridge. Remind you not cheap $1,000. Bought this frig on Aug 15. Received on Aug 30th 2016 and it is here Sept 9th. My fridge took a crap on Sept 5. Calling the company. Oh rest it by unplugging it or reset coldness inside. Did this 3 days in a row. My food in the fridge is no good. I have kids and a baby here. Called for service. 2-5 business days for a repair company in my town to make a date to come fix it. BS. I want my damn money back plus money for my electric bill to bring in a mini fridge to keep my now rebought food. Im so damn not happy. In my opinion I think its time for a Attorney. I will NOT lose out of $1,000 for a crappy fridge I can not use.

The machine was bought from best buy, around July 2013, everything was working fine until 11/18/2013 when it started to leak from the bottom of the machine, there was no error code, it just kept filling up with water and leaking out, at the bottom. It continued to leak even after turning the machine off it was a mess it I hope it hasnt ruined my floor, called LG they thought it might be the sensors coated with detergent scum. So suggested I run vinegar through machine…We did, it did not solve the problem. We called best buy who sent out a repair person within the hour. He discovered after removing the back panel that the little clear hose that is connected to the tub and connects to a small drain tip that is connected to in the back of the machine had be pulled loose. The hose did not have a lot of give, so when the basket rotated it pulled it off. He gave it a little more slack, and it seems to be holding but we will see what happens… All in all, the machine has been working beautifully. I do not use any detergent on my clothes and they always come out clean and smelling clean. So when they say you need very little detergent I can see why. We also bought the matching dryer which is also fantastic…I called LG and let them know what Best buy found so they could notate, and make some changes. I will keep you updated on any other glitches.

We purchased an LG refrigerator less than a year ago and the compressor has failed and we had to throw out our food. Furthermore, when we called LG with the problem, they sent out a repair person the next day with no way to fix it. This seems to be a common problem with these refrigerators and the techs have no replacement parts in stock. They said 7-10 business days without a refrigerator until the part comes in. We have no idea how long it will take to schedule the repair once the parts comes in. This is SO unacceptable.

Another LG appliance failure just over three years after purchase. Over the past year, I went back and forth with LG trying to get someone to repair my oven that was less than three years old and no longer working. After many phone calls, emails, email to company president with no response, I finally resorted to writing a scathing review on Consumer Affairs. My oven ultimately got repaired free of charge and I was happy.I purchased a LG LFXC24726S refrigerator on 3/6/2018 along with a full set of appliances. Up to this point, I have been happy with my purchase. I found out this morning that my compressor has failed. I reached out to LG via chat and explained my situation and asked what my options are for getting it fixed, assuming that the company would make it right for a loyal customer. And a loyal customer I am with over $10,000 of LG products in the home between appliances and electronics. I was told that the part has a ten year warranty and I would have to cover any labor costs. I am frustrated as I was appeased when this happened last time when the company provided the labor and part free of charge, as they should given the expense of the appliances and subsequent failure within 3 years. I was told that this is the company policy and they cannot cover labor expenses.I strongly believe that anybody with good business acumen takes care of their loyal customers because word of mouth can make or break a company. I am again, very disappointed that LG is not stepping up to the plate to take care of someone who has shown loyalty to the company over many years. I will give them another chance to make this right or else my business will be taken elsewhere in the future to a company who values their consistent customers.

We bought our LG washing machine in May of 2014. It has never worked right from the beginning. I would have to watch it closely to restart it when it would go into the IE mode. I would have to press the start button twice to get it to resume washing. I had a tech come out to my house today to check it and he said the computer board needed replaced at the amount of $350.00. I told him I would rather buy a new machine instead of fixing it because it was the biggest piece of junk I have ever owned. He also said he has fixed many with the same or similar problem. Ill never buy another one.

I purchased a LG French door refrigerator at the end of 2016. The refrigerator was very noisy and the engine run nonstop. I assumed that it was because I went from a basic refrigerator to this super fancy fridge. Big mistake. The refrigerator started leaking. I called LG and they had an excuse after excuse. I called Home Depot where I purchased the fridge and they referred me back to LG. The fridge comes with a 10 year guarantee on the compressor. The compressor went out on May 2017 and I called LG again and again. They put me on hold for hours at a time. They promised to send someone to fix it. Here I am over 4 months later and no answer. I had to buy a new fridge. I paid almost $2000 for a piece of junk. Please do your research if you are thinking about buying LG products. The quality of the products stink. I hope to join a class action suit and get my money back one day. Thank you.

Bought LG black stainless steel appliances. The microwave bottom melted since it has the cheapest plastic material underneath. It melted under standard cooking situation. Uninstalled it and took it back to Home Depot, waited about five days to hear from the Home Depot. Finally got a phone call from Home Depot and stated LG has declined to do anything since the damage happened from outside. I was offered by the store manager to give me a discount on my new microwave that I will buy. Other than that my $300 just flushed out. Its sad to see such a terrible product and service from a company like LG. They make billions of $ by ripping off from the poor. Now Im left without microwave and my $300. Never spend your money just by looking at its brand name. Knowing they have a name they use the cheapest product and plastic from China and charge the highest dollar amount. Terrible product. Im a mad and angry person right now.

Slick and smooth with an Ice dispenser. The ice dispensed was fairly large and the handle was curved. The fridge itself was of average size. The freezer section wasnt unnecessarily large and was all the space I really ever required. The fridge could have been larger though, but not for its price. The size of the fridge couldve been larger with less unnecessary pullout shelves and more standard shelves. The door shelves were decent though. The production the the aforementioned ice was also somewhat long as well. The price of the refrigerator is what caught my attention. Then again, the fridge was on sale and wasnt at its standard market value, thus this opinion could be skewed or biased.

I have had 2 service calls and still not fixed. The 1st service was replacing the sensor, 2nd was motherboard and next appt. will be all circuits/fuses on top of the washer which needs replaced from a continuous leak for long time that has caused rust and the serviceman was shocked when touched the unit. I have missed work for each visit, which thought would take care of the problem and be able to use the washer, month plus later.. Im still waiting for this unit to be fixed. LG is a name brand and it should be out of service this long without getting the washer replaced. I can understand if it were couple years old but this unit is barely over a year old. With all these problems this washer was a lemon from the get go and has never worked properly.When I purchased my first BRAND new washer, I did research and bought top of the line or so I thought I did. This has been huge disappointment and LG service center has been disappointment as well. This should have been replaced with a new one. As a single mother and live from pay to pay, this was a big purchase for me. I have 2 kids and laundry mat is the last place I wish to be spending my time and money considered my washer purchase was over 600 and only year old!!! Time and money and loss work time is VERY FRUSTRATING AND UPSETTING! I wish to buy the matching dryer but now Im considering different brand! LG make this right or I spread the word all over the internet media. VERY POOR RATING!!!UPDATE... 2 months later still broke. Will not replace or respond to my 20+ emails to resolutions@lge.com; lg.care@lge.com and website chat was absolutely worthless conversation and would not help me at all! Basically they are live chat with no phone or contact w/lg outside of chat room. So, not sure of their purpose??? ANYWAYS... LG does not care about the consumer. They will not reply! SMH!

This problem dates back to April 2019. My 1 yr old LG Refrigerator stopped working so I called LG and they dispatched a Tech from A&E repair (Sears). The tech told me it was compressor and evaporator and would be about 1000 to fix. I told him I would contact LG as it should be under warranty. So he charge me 119 dollars and left. I called LG. They said it was in fact under warranty and shouldnt have been charged. They dispatched the same repair people 1 weeks later. So it now been 2wks. with no Refrigerator. Repair guy came and had to order the parts (why couldn’t he see the first guys diagnostic).2 more weeks without Refrigerator. Guy showed up and fixed the problem. Fast forward to July 15th 2019 dead refrigerator again, So I called LG. They assured me this would be fixed in a timely manner! Well they promised by the 31st and A&E confirmed it but to no avail, A&E rescheduled it for the 9th of AUG. Well after hours on phone they said they will come here on the 7th which is today. The guy shows up and looks at it, takes the back off and says we have more issues not just the compressor but the evaporator and he will need to order parts. So now it’s been 3 weeks and he can’t be back here until the 26th.We have been living out of ice chest to keep our food cold. We are a family of 4 so wasting a lot of time and money for ice, I am a heart patient and need to eat a certain way, so I can’t rely on fast food. This has been a complete nightmare. I spent over 2000 dollars on a product I thought was quality. On another note I purchased a LG 60 inch TV and it died 14 months later just out of warranty--1000 dollars down the drain. So much for Lifes Good.

I bought this oven as a replace for a previous recall by LG. The knobs on the oven are easily turned on by just brushing against it. I have caught thin smoking prior it starting a fire. I have called LG and talked to their repairman, they stated they are not aware of the issue. Now I see that other people are complaining of the same issue. Lg do the right thing before something bad happens.

Great refrigerator. My item is about 3 yrs old and I have not had any issues. Love the the 2 ice sources, however, which the filters would last longer than 6 months. Im really glad I purchased this item overall.

I liked the pricing as well as the features that this refrigerator had to offer. And it fit conveniently in the space provided. I liked the fact that it had an automatice ice maker along with purified water. I liked the freezer space and also space for the vegetables and fruits as well as the meats. There were no features that I disliked about this refrigerator other than it didnt process ice quick enough for me and especially when I had company over for outings.

Use the sanitizing cycle every week otherwise the old water in the drain will contaminate your clothes. Not having an agitator is definitely gentle however, the spinning cycle if set on high will shred everything especially towels.

It is a normal refreshing with the freezer on the top and the cold ones on the bottom. It has lot of storage in the door. Keep the temp well. It is opens on the top and on the bottom. I would love to have more room. Things dont fit in there correctly and lots of smack not being used. I would like to have a way to take out all the shelves so that cleaning is easier. But I know they last a long time and they do not break a lot. I looked at Whirlpool for the same resonance I would like to look at Wolf because I would like to be a huge set up.

Over the years we have tried virtually all the other brands listed, none can even come close to LGs features as well as getting the cloths clean, the capacity of their larger machines let you wash very very large items (sleeping bags, blankets, pillows etc) and their larger dryers handle the larger loads as well, they have great warranty coverage combined with follow up service, how can you beat that?

Should have researched better. This dishwasher sucks! Very low dish capacity. Thought we were getting a deal on it. Only thing we got a deal on was price. It was cheap, but not worth the money. Its loud and frankly, does not do a very good joy drying the dishes either.

It is ridiculous to have to dry the washer out each time it is used. The door is hard to open and so low to the ground I have injured my back. You have to clean out the little holes at the bottom of the gray piece. It holds lint. The dryer door is very hard to open. We took the light bulb out so I only have to open the door when dryer has been used. The washer and dryer doors are always open to permit me from having to lean over and pull the doors open. I have had back surgery since we got the washer and dryer and I was fine before the purchase. I will never buy an appliance from LG again!

We purchased our LG WT7200C washing machine in June of this year, 2018 and it has been a HUGE disappointment. Without an agitator the clothes do NOT come clean. Just tried washing a King Size mattress cover two times in a row and the top half of it never got touched by any of the soapy water. When washing soiled clothing from yard work they do NOT come clean no matter what cycle is selected. This washer is a MAJOR disappointment.

I purchased new LG fridge Feb 2018. The ice maker quit 3 months later in late May. I have been calling LG as the ice maker is still under the warranty. LG has scheduled 2 different repair shops and I took a day off from work each time. Each time no repairman showed up. When I called the repair shop they simply said We do not work for free. LG does not pay us. Well Im confused now and Im still calling LG to find a repairman to fix my ice maker - it is now October 11, 2018... This was not a cheap fridge...

Last January 2016 we had a new Stainless Steel L.G. Fridge installed. Well within less than 1 year the stainless steel doors on the fridge are already pitting. After contacting L.G. I was informed they dont cover the doors (considered cosmetic) and if I want the doors change I would have to pay the expense of the doors and shipping. This is what I call crappy warranty and customer service and now I would never ever recommend buying any products from L.G. simply because they werent willing to assist in resolving my problem. As a matter of fact their e-mail response back does not allow you to respond back to them so in order to respond back you have to go back through their e-mail website and start all again, a deliberate set in hopes to make customers go away.

I purchased a two drawer LG refrigerator (LMX25981ST) in April 2010. In February 2013, the freezer stopped working. I called LG customer services and was put on hold several times for 5-7 minutes each time. Then I was given a phone number for an authorized service center (which it seems was nearly 200 miles away). When I called them, they said they could possibly send someone out the following week (I called on a Wednesday, they wanted me to wait until the following Tuesday). I couldn’t get an earlier time and really needed the refrigerator. And so, I called a local repairman who was able to come that day. He said there was a leak in the freon and that I needed to call LG back. When I reached someone at LG again the next morning, they tried to put me off for another 3-5 business days, which was unsatisfactory. I expressed that I could not be without a working refrigerator that long as I have medication and other needs that must be kept refrigerated. They were no help and seemed uncaring. Also, this was a very expensive refrigerator, and I was at a loss as to why I would be having this problem less than 3 years after I bought it. At the time I bought the refrigerator, I changed all my appliances to LG because I trusted the brand. I had a major problem with the gas stove and had to return it for another model, which also had problems and had to be serviced less than a year after the purchase. The LG microwave oven that I also bought at the same time had a problem with the door, but the service on the other 2 appliances had been so poor that I have been just living with the microwave problem. LG appliances look very nice on the showroom floor and in my kitchen, but that is where the nice stops. The appliances have not held up, and LG has not been helpful in resolving the issues. The customer service is very poor and that, along with the quality issues, would keep me from buying another LG appliance or recommending one to anybody. I have had nothing but problems, and they are ongoing.

After reading all these horrible experiences Im now going to see if I can cancel the LG fridge I purchased today. My current fridge (Jenn Air) is over 20 years old and I have NEVER had an issue with it until yesterday. No Product should have this many issues when you pay top dollar for it. Totally disappointed and terrified of my purchase now! Big Mistake by the look of it. :/

Its amazing theyve named the company LG, it couldnt be the farthest from the truth! The customer service is worst than the product if thats even possible. Spoke with a rep over the phone and Live Chat, neither were worth 1 star. Sorry I ever bought their product but the takeaway from this is, I can boycott their product and spread the word. If you want a product that works, stay away from LG! I bought the washer through Best Buys online service. Best Buys receipts fade after 6 months and are not readable. Best Buy could see the purchase online but couldnt print the order, therefore according to LG, there isnt a valid proof of purchase. While I am very disappointed in the Best Buys ability to print a receipt, at least they were willing to give their contact information and the Best Buy order number so that LG could contact them to validate the purchase. LG would not contact the manager at Best Buy to discuss. At that point, Live Chat ended the chat. Customer Service, a lost art!

Nacretia was very helpful. She reached out to me via phone and provided me with the resolution that was being offered from LG. (Which did not completely fulfill what I wanted given the money we invested in this product and the trouble, time involved with getting it resolved.) The offer was fair enough for me to accept to be done with this ordeal. I do appreciate LG getting back in touch with me, offering the resolution, and following through with everything in the offer quickly. In the future, if LG finds a resolution to the linear compressor issues we might consider trying LG products again, but until then I cant recommend the refrigerators based off my experience.

Updated on 06/08/2021: This is a follow up to a review I wrote a few days ago about my LG refrigerator. I gave it 1 star only because I couldn’t leave zero. I was amazed that a company representative reached out because of the negative review but my amazement didn’t last. They are still dragging their feet. I have a 3 1/2 year old refrigerator that stopped working on May 16. It is suppose to have a 5 year warranty. I got the run around from LG customer service for weeks so I left the negative review. Yesterday I received a text saying they would try to find an alternate resolution but I had to send in my receipt. I don’t have any issue providing the receipt but I already sent the same supervisor the receipt on a May 26. Now I have to start the process again. I need to send her the receipt and in 7-10 business days one of their representatives will reach out with a possible resolution but I MUST NOT do anything with the broken refrigerator until I hear from them. So it’s possible I won’t hear from them for another 2 weeks but I’m suppose to leave a broken refrigerator in my house until they say differently? I simply cannot believe that they think I’m not going to replace the broken refrigerator for 5 weeks! Please don’t put yourself through what I’m dealing with. Don’t buy LG.Original Review: Do not buy a refrigerator from LG! I purchased one 3 years ago for $2,500. It came with a 5 year (worthless) warranty. It stopped working suddenly 2 weeks ago. I have called LG customer service every single day and they have done nothing to correct the situation. They can’t find anyone local to fix the unit because they have a Class Action Lawsuit due to a faulty compressor and no repairmen will touch it because of the potential liability. So I sit on day 14 with ZERO help. They have not called me back one time. I have to call every day and repeat my entire story to a different employee. Buyer Beware!

It was a good deal. The other brands were white but I wanted the very trendy brushed aluminum look. It was also at a store where I could get 5% cash back on my purchase so that was very nice too. I really like how cold it gets. It has a little drawer for my veggies which is also a good thing to have. I enjoy using my fridge because it is well made and is a great color. Would like it to have Bluetooth or wifi so I could connect to it. A screen would also be very cool so I could display family pictures and videos for my guests to see how cool my family is.

I am the same person who reported a problem with a Magic Chef under-the-counter microwave that gave up the ghost after 3 years. I had purchased the Magic Chef microwave oven and an LG Electric Range (LSB5682SW/SB/S) at the same time from Home Depot. Now, the LG Electric Range has a malfunction with an oven sensor. I went to an appliance parts department for a replacement, only to be told they couldnt sell me one because LG will not allow anyone other than their service people to install it. I checked online and the price is $19.35. After I removed the rear cover plate, the sensor, held on with two screws, took me a couple of minutes to remove.My complaint is twofold. First, what right does LG have telling the home handyman he cant fix his own property after a warranty runs out? Second, why do these more expensive items fall apart shortly after the warranty expires? Mostly, why arent these companies held responsible until someone with some authority gets involved?After posting this rant, there is a box to tick asking if I want an attorney to contact me about my complaint. I thank Consumer Affairs for offering me that option, but it would be cheaper to buy a new appliance and thats the problem. LG, Magic Chef, and other appliance companies know this and are counting on it. New technology? Another money-maker for the greedy companies. The one thing I am glad I didnt do was to purchase the two-year extended warranty. Both appliances failed a few days after the warranty expired. Consumer, beware.

LG top load washer WT1201C - This clothing washer has one major flaw. If working properly it automatically balances the load. If it detects that the load is not balanced it will automatically rebalance it before completing the cycle. However, it frequently is unable to do this, requiring the operator to remove all the items and replace them in the washer. This often happens more than once during the cycle. If you are not constantly monitoring its operation you may check after the amount of time for the load has elapsed to find that it never completed its cycle. I would not recommend this product for this reason. I would never buy this again.

This is a new LG Top Washer. 2nd call to Repair. Awful

This is a joke. Easy Clean does not work. I have just used the oven once to make a prime rib and have tried the Easy Clean twice without it doing a cleaning. I had to literally get the door off and side for two trying to get the splattering cleaned and still have not gotten the desired effect. The top of the range is another problem. It has small pits, a mesh-like top heating surface that makes cleaning another difficult task. I called LG and might have just saved my breath.

After fighting a good fight with Sears over my compressor failure after 2 years, on a Kenmore Elite, Sears with much pressure and an inquiry by a local NBC news affiliate replaced our fridge with a LG model last June. I am disappointed and upset to say this LG model has just done the EXACT SAME THING. The compressor has failed and I am so angry. The repairman has said that LG and Kenmore Elite both outsource their parts to Korea and showed us what to be wary of in future when buying a fridge. He also advised us that he spends more time on these models than any other for this same repair. He advised us to just buy a new fridge (suggested Whirlpool) because the cost of repair is not worth it and it will go out again. So LG you have lost a customer and Sears will never get a dollar from me again.

I bought a home and my builder put an LG fridge, and I was stuck with it. I’ve had it for almost three years now and it broke on July 2nd. I contacted LG to get it repaired. I flipped out on their Facebook social media page. They originally asked me for my phone number because they said they would figure out my check process. It’s back to working and I will enjoy it while it lasts.

French door with water and ice distributor, bottom freezer, refrigerator LFX28968ST, barely 3 years old (still have one more payment), non-functional. Thursday, We noticed water spillage on floor in the morning but just assumed kids dropped ice and didnt clean up. In the evening we noticed nothing was cold and everything in freezer was defrosted and warm. Called LG, troubleshooted a few things, nothing. Even the SMART diagnostic could not be processed. We paid the flat rate for a service call.Friday morning, LG technician came, verified and said there was nothing to be done, non-repairable. Filled out the paperwork, took pics, scanned the bill of sale, sent to LG office and told us LG will replace and in that 72 hours should have a response. Weekend without fridge - good thing it was cool outside. Waited until Wednesday, no response. Call back LG customer service (located in Philippines). They have receive request but are still processing. Normally takes 7-10 business days, but since this is urgent, 3-5 business days.Well today, is 5th business day. I called back, they responded that it is still being processed, calculating the pro-rated amount, and someone will call us mid-next week. I ask to speak to someone in the department who is better able to help, but they do not transfer to whatever dept that would be, nor will they transfer to supervisor. I have a family to feed, and my home business involves cooking. I have lost the contents of my fridge and even though the temperature outside is cool, it dips below freezing at night and there are scavenging animals. Does anyone know a mailing address for LG so I could send them a legal letter? Customer support is really not helpful. I recommend not buying LG! This was the first and will be the last!

The lettering on the front of the machine just fell off. Cleaning is hap-hazard. Meaning one load will clean well and the next will not. Very frustrating. Dishes with anything hardened on it will NOT get clean.

I bought a new LG refrigerator Model LFXS29766S from Home Depot for $2700. After only 14 months the compressor failed. The repairman said this compressor was back ordered and it will be several weeks to get a new one installed. Apparently LG has a major reliability problem with this compressor design. Thank goodness for my 25 year old Sears in the garage. It has been running well since day one with absolutely zero maintenance or repair. I will not buy anything from LG in the future.

In just 5 months my LG 471 liter refrigerator has stopped cooling. The technician have come twice and are still trying to figure out the problem and its my 4 day without refrigerator plus they are not fully equipped. I am having the worst experience ever and highly disappointed with such a expensive product. All my food items have been spoiled. When the product was delivered that time too there some damage in the handle. We never expected breaking down of such a expensive product merely in 5 months.

We purchased an LG range with convection/double oven and it was delivered in December 2012. I was at my home in Nashville so I never used the stove until I returned on February 12th, 2012. My daughter did use the stove and it worked fine as far as using the burners was concerned. I am a baker (experienced) and so I tried the ovens and they do not work properly. They are not calibrated correctly and bake uneven and spotty. The oven temp does not work properly. The cakes bake/burn on the outside and not in the middle. Now, the 90-day warranty has passed and I do not know what I can do to get this lemon of an appliance replaced. I work in media and you can bet that I will not be telling the public to purchase this stove. Awful, just awful! I will never purchase an LG appliance again!

I purchased this dryer a year and a half ago. The problem that we have been encountering is that the clothes or bedsheets we dry always get caught in the lint trap. They will spin around each other, twist each other, stretch out and each time just makes it worse. It has ruined a lot of our clothes already since then. Worst of all, when I did my last laundry drying my bedsheets recently, I found the dryer door wide open by itself (no one touched it or opened the dryer) and all the sheets are all tangled up and twisted giving me more work to do. I was so shocked to see this. One piece of advice, never leave the dryer unattended if youre drying anything. Such a lousy product. Not worth my money. Too scared for my older children to use this when I am not around to supervise them. I am honestly not happy and dissatisfied with this product.

Do not buy LG Washer WT4801CW! I bought an LG washer and dryer from the Home Depot this past March 3, 2012 with my tax money, thinking that I was getting a top-of-the-line. Well, I was wrong. Within 30 days of my purchase, it just stopped in a middle of a cycle. My clothes got locked in and I immediately called LG. Their response was that was a common known problem that those washers had and I couldnt get a replacement since they had the parts to fix it. So, I had fix-it parts on a brand new washer. So, after five days passed with my clothes still inside the washer, finally, a technician came out. My childrens clothes got damaged. It worked fine. I thought the nightmare was over until again, less than a month that the technician came out, it happened again on 5/4/12. This time, they knew who I was and just sent me to a supervisor. All she could say again was that if they had the parts to fix it, thats what they would do. I am very upset. I have to wait another five days to wash again and till then go to the Laundromat again. I dont know what to do; they will not replace this defective two-month old washing machine.

Our LG Tromm Washer Machine has a rectangular area with a lid and this is where you pour your detergent. It collects black mold constantly and only part of it comes out to clean. That part being a small piece which holds the softener and bleach. I even keep it open at all times so air can hit it and it still gets quite moldy. Also, it needs to be drained every now and then as well at bottom of machine. Dryer DOES NOT dry loads at all. I have to dry numerous times, both large and small load, even using the appropriate dry choices. Probably spent more on electricity than what I should have been with these supposedly more efficient machines. I have been unhappy for almost 7 years with these machines.

I actually have had good experiences with LG products and have always thought the brand is not only dependable but is just as contemporary as other much higher price. Also the features are good and innovative that seems to be getting even better all time. It was kinda wide and for being so wide I thought it couldve had more compartments. Just me but, I dont like that some foods are not separated from other because of smells and foods that are more pungent or eaten more quickly. Overall it was a good refrigerator for eight years that I owned and used it. For one thing the barrier that keeps condiments and such from falling out when the refrigerator was opened. When I cleaned it the compartments were easy to remove and easy to put back in. I only had to replace a couple of bulbs as far as any maintenance is concerned. Very dependable I would say. I sold the refrigerator after having it for the few years. I mentioned to a friend who bought it for his daughter and as far as I know she is still using it.

I purchased an LG Refrigerator 5 years ago Model LFX31925ST/00 Super Capacity, 3 door, French door with smart cooling technology. In 2013 we had issues where the freezer would stop cooling. My main board apparently went out... I am stuck without a refrigerator after spending more than 3,000 for it in 2013. Expected would last longer for the amount paid.

LG20770ST french door 19.7 30 refrigerator - Less than 2 years old, a flimsy 1.5 inch spring on left door flap broke. Fortunately bought 5-year ext. warr. at R.C. Willey. Submitted claim on Willey site on 7/21/14, but had to call after 1 week. Service co. had 3 parts on backorder from LG with no ETA. (3 parts for a tiny spring? I sent them pics with claim). After 2 wks called Willey ext warr dept. They are very nice and helpful. They contacted LG, found the part irreplaceable (DO NOT BUY THIS FRIDGE) and Willey is replacing the refrigerator with the same model. This is the only one I found that fits in my tiny area. I have to buy a new warranty ($129 for 5 years), but worth it as the replacement may have the same problem and I may find myself in the same situation a couple years from now. Another problem with this fridge is there is no sensor on the ice maker for when the freezer drawer is open, and if you have bad timing the ice maker releases the ice even though the drawer is pulled out. Results are you are digging the ice from below the drawer. Who designed this thing? Long story short, save yourself a lot of trouble and buy a different brand.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem - the ice maker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Ice maker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire motherboard for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Motherboard (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Water dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, dont expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech LG is great. That is how I can afford have all the things my family really likes! Without LG I couldnt make nearly as good a living.

I dont write reviews but this company is terrible even the authorized repairman will tell you to find a different brand. I bought the bottom freezer fridge five years ago. Since then Ive had the ice maker break which is $200. A repairman out twice to fix other fridge related problems and now the compressor blew. The parts are covered but labor is $500. The worst customer service ever. Im chatting with them online and they provide three service companies that are authorized LG repair guys are use, one of them to come out and diagnose my room refrigerator. Once they tell me the problem I call LG to see if its covered under warranty. I purchased a new warranty through LG to find out that its nothing is covered. My recommendations do NOT buy this refrigerator and if you do buy all warranties. At the end of the day Im over $800 into this refrigerator on top of the initial purchase price. Not acceptable. And by the way the LG technical support when you call isnt some Third World country and they dont understand half of the things youre telling them.

Updated on 07/06/2020: This is my second review about this situation because I am locked out of responding privately to the company representative because they never responded to my last question. I have been trying since June 10 to get LG to honor the warranty on our refrigerator which stopped working on that day. First, I tried to get a letter in email for my repair person allowing him to order the parts which are still under warranty.When the letter finally came two weeks later, it had the wrong address. At that time, the representative who contacted me after my first review had already said they would rather offer an amount than deal with repairs. Still, I gave him the correct address and waited. Neither the correct letter nor an offer had come a week later, so I called the warranty department as he recommended. The lady there did make an agreeable offer and said the process would begin when we got an email about the offer. She said the email should come soon and that all steps had to be completed before we would get the payment to replace our refrigerator.A week later, we have received no email so Im assuming the 5-6 week process she mentioned will not start until we get that email and who knows when we will get it. I have just spent 1:22:00 hours on hold this morning waiting to speak to someone about this. Bottom line: Do not buy an LG refrigerator if you dont want to live out of an ice chest for more than a month waiting on them to honor a warranty.Original Review: After five calls to LG where customer service representatives have told me repeatedly that an email authorization will be sent within an hour, by 5pm, in 24 hours, it has been a week and still no authorization letter has been emailed to my repair service.

My husband came home tonight to the alarming smell of gas as I was in our family room with a mild headache, I wasn’t sure what had triggered it. He immediately started opening up all the windows. To my horror, the gas knob on our LG gas range (model LSG4513ST.BSTELGA) was in on position with no blue flame visible. Had he not been home to smell the gas leak, I could have easily DIED! Yes DIED!!! It is not the first time this gas range has been in the”on” mode unintentionally. It’s been two hours now that the windows have been open in this hot AZ summer, as we continue to air out the house. Unacceptable LG!!!! I now come to realize after reading the numerous disturbing reviews, this is an ongoing defect in their product. I’m not taking any chances with my family’s safety. We will be shopping for a new safer range ASAP. Please do not buy this range new or used. Like others have said, this needs to be discontinued before someone is in danger of losing their lives. Not an exaggeration.

I purchased an LG refrigerator. Everything in it freezes. The ice maker broke and immediately when I called the company I purchased it from they explained to me that they would call me back. Of course I never got a callback. This is the worst refrigerator Ive ever bought. Do not ever purchase it is junk. I have emailed and called LG and I never seem to get any sort of response from them. My refrigerator is a year-and-a-half old and I want to throw it Out My Backdoor.

I have two products of LG, first is Semi Automatic Washing Machine and second is LG Window AC, both are only 2 years old and they are not working properly. Earlier I had Whirlpool washing machine and it was too good, I never had any bad experience with that but LG is just opposite. I had purchased my Window AC in 2012 and last year only the gas was finished, I dont know how and why. Overall my experience with LG is very bad and I am not going to buy any product of LG in future. Also I never recommend LG to anybody. Just be careful of LG.

I am disappointed that the fridge stopped cooling in about 3 years. Repair process/experience is even worse. Took LG and contractor three times to come and fix and fix again and again. Food reimbursement never showed up over a month since request sent in as early as 4/1/19. Had to call on 5/20/19 and got another case number and told me I should have received an email in 48 hours. Now it is over 72 hours. Horrible experience! No more LG products for my family.

Bought a LP1111WXR at Home Depot. Could not get the unit to work. Called LG and they arranged for a service call. At no time did the customer service rep at LG Corporate ask for or require documentation, they advised that with the serial number they had the information they needed. LG customer service arranged for the 3rd party technician to repair the A/C unit. The tech arrived and confirmed that 99% of the unit functioned properly, except the canister holding the coolant had left the overseas LG factory either a.) without being filled, or b.) with the canister seal improperly properly fit (all coolant leaked out), or c.) with a cracked or defective canister (all coolant leaked out).The technician was set to repair, and then asked for the authorization number I had been provided by LG customer service. The senior advisor at customer service had never provided an authorization number. I advised the tech that LG arranged for the service call. He checked his notes and confirmed that LG Corporate had in fact arranged for the service call....but, nonetheless, he still needed an authorization # (which I was not provided). When I called back LG they gave me the runaround for about 1-hour transferring calls, on hold, etc... The supervisors whom I spoke to where now nasty, and horrible. They advised that it was my fault for not having the authorization number, and would not help in anyway. I now know, firsthand why and how LG sells their electronics at such a great price. Their customer service is awful, misrepresents, and when their product is discovered to be defective, they will not fix it.Worst customer experience Ive ever had - dont buy LG. Ill never buy an LG product, regardless of the price. Never again.

The seals on my GM-B208STS French door fridge and the latch needed replacing in April 2013 after I had bought the fridge in November 2010. LG replaced them out of goodwill since I was 4 months out of warranty. Now, 13 months later, the seals are ripping in the same place.

After two months the temp control button cracked. The machine will not work at all. I called consumer services. They cannot find a service repair person to look at my dryer. The end? I paid $1200 for a dryer that breaks after two months with no concern from LG.

I will never again buy LG products! They are horrible to deal with. I was on the phone with them for three days. I was told three different stories by three different people. We bought a refrigerator three years ago. Just now, the compressor went out so I called the company and they told me that it was covered under the warranty. However, they did not tell me that I had to pay for all the other parts, such as freon, etc., to get it running again. As a result, I have to pay over $400 out of pocket to fix this side by side stainless steal fridge, along with the $100 worth of food that I had to throw away! I expect much better service when I paid that much money for a product! I will never buy LG products again!

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

It is finicky, hard to start, hard to remove and clean the filter. Frequently stops in the cycle, and has a top bar made of silver plastic that split at a seam. When I called for the warranty coverage, I was told 4 weeks for a repair man. It is a poor warranty (I live in a major city) and badly designed dishwasher. Stick with a more reliable brand with more accessible repair people. After 2 years, I am replacing it.

LMXS28626S.ASTCNA0/French Door. I bought it for the good looks, but there are a few annoying and serious design deficiencies in the refrigerator, as follows: 1. The ice maker storage is in the door, which causes the ice inside to clump together and stop making ice if the door is opened for a couple of minutes while cleaning the inside. The storage has to be cleaned out, and sometimes reset, in order to work again. 2. The water dispensing spout is far from the pressing mechanism, and water splashes outside the glass if it is small. I have never experienced this before in any of my previous refrigerators3. The French doors do not stay in place when opened - the left tends to shut, while the right tends to open all the way.

I also purchased an LG front load washer with all the bells and whistles. The first month, it worked fine, then clothes were coming out with holes in them and the color was gray and dingy. I have written at least five letters, and as yet have not received any written response. Upon calling, l was referred to repair or Best Buy. My warranty was not an issue, but l failed to get any results. It has been three years and l as a consumer will never purchase an LG product again. And interestingly enough, on the day it was delivered, the delivery guy stated, Good luck as the machine is a piece of junk. He was absolutely correct.

I have a LG dryer that is a little over a year old and it is the worst dryer Ive owned in 30 years. It wont dry the clothes. I need more than an hour to dry even the smallest load. A very poor product. Wish I could send it back. I am going back to Whirlpool.

I purchased an LG washer and dryer several years ago. I absolutely hate them, but they cost a small fortune, so I am not ready to buy new ones. Here are my complaints: my clothes never get cleaned; it doesnt use enough water to get them cleaned! They always have a mildew smell. Now my detergent draw will not open. It is stuck for about a month, but it would eventually open. From all the complaints I have been reading, why has the Better Business Bureau (BBB) not gotten involved? My sister bought an LG refrigerator, and she also had multiple problems with it! I will not be buying another LG product!

LRE3013ST - I was hoping to read that there was a recall on this particular stove because of the Intuitouch control panel. I seem to use the same burner on the left-hand side of the panel and noticed a crack in the plastic. Its only a few years old. Also after oven on for half hour or so it shuts off and FB appears on panel. Why do they make things like used to???

Buyer beware of this refrigerator! I have an LG fridge (through sears –kenmore elite). I have spoken to Sears and LG. Both are saying that my less than two year old fridge not working is the others problem. I have now paid to have both a Sears technician and an LG technician look at it. The first tech said the issue was the refrigerant cooling system and the compressor was gone. This was the local LG authorized appliance repair person. The second was the Sears authorized repair tech who said it was the electrical board, but it could also be the compressor but they werent sure. Both say NOT their problem!! It is going to cost 1150.00 to fix my fridge after Xmas! I have now had no fridge for over two weeks. Life is definitely Not Good!!!I spoke to Sears, they also told me, not their problem. So what what do I do now? I know, pay $1150.00 for my fridge. If my fridge, was older, I would get it! But it is less than two years old!! You know that is not right!! This fridge is a lemon, avoid at all costs. Please avoid this model and beware that neither LG or Sears cares even a little bit about assisting you if your appliance is not under warranty!!!

I like LG's consumer reviews and the looks of their products, particularly the dual ice makers and the nice LED lighting. However, the compressor went out in the first three years. That was why I had the compressor redone. I had to get the purchase agreement from the place that I bought it from, sent it over, and they came out and took care of it. The experience was amazing. Now, my ref is great.

I bought the French door with bottom drawer pull out freezer & ice/water in door refrigerator Model# LFX28968D (& matching dishwasher) in July 2017... delivered mid Sept 2017. Spent $3200 before tax. Compressor failed May 2021... Fridge looks like operating normally but nothing frozen in freezer, no cooling in fridge and obviously no ice. Turns out my model# along with some other LG models have KNOWN COMPRESSOR FAILURE problems... But yet they kept producing them... And when compressor failed - they replaced with same (if still under warranty) and in a large number of cases-those replacements also failed! Remember-even though the compressor may be covered you still pay for time/ labour on repair visit. There was a class action lawsuit in USA that was settled and compensated everyone in Feb 2021-but this is only in USA not Canada. Personally I think they would have upheld their reputation had they done a recall... It’s not just a loss of a few hundred dollars... We’re talking thousands for the product, hundreds in frozen/refrigerated food loss and hundreds in repair labour fees (maybe multiple times)... I am fortunate to have purchased extended warranty from the business where I bought the fridge... which I don’t typically do. The repair company was great - came quickly and they already had this part stocked because they’ve been going to multiple calls with this issue. When it comes to the next new fridge I need to buy it will definitely NOT be an LG product... because when the compressor fails (once or more) Life’s NOT Good! I’m not sure this will actually get published but this is the link to the class action lawsuit details that includes all the model#’s. **

Dishwasher broke a few weeks after warranty ended. Only LG certified appliance repairman are to fix it. I lost 2 days work for a no show, no phone call repairman. Complained to LG, told 4-6 weeks and I will get a refund. It has been over 20 weeks and I am still told it will be 4-6 weeks. Spoke to manager who told me she would call me back before the end of the day yesterday - did not get a phone call back. LG is unreliable and undependable.

Bought a top loader January 2018. Washer was no problem, on September 12, 2019 I hear this loud bang! No idea where it came from. Went to get clothes out to put in dryer and there’s the agitator flipped up on the side of washer!! Completely snapped from base!!! The only thing in there were 2 shirts, 2 shorts and 4 socks. The washer is a little over a year old. This is a complete joke! Beware!! After reading how LG responses to others and the $$ to fix their products is absurd. Please beware if you buy this washer. Not made well at all!!