Bought our LG French door refrigerator Sept 2017, July of 2018 our fridge stopped working. Customer service is horrible. With every call we hear that we will get an email in 3 to 5 days and that there is no one to service it in this area so it will take longer for someone to come out. We never receive the emails and have put out 3 calls to them each time we are told we are on the list. After the second week of waiting, our fridge has started cooling again and we are unsure what to make if it. Nervous to use it since we are unsure if it will stop working again and we will be out more food items. With a fridge less than 1 year old that we are still paying for we are truly frustrated! It has now been 3 weeks of waiting and still nothing. Our fridge is under the 1 year warranty but what good does that do if nobody comes to fix it! Buyer beware!

Washer - a little over a year old. LG has the worst customer support on the planet...lazy people. No help. For past 2 months, have to flip the circuit in order to do a load of wash...pricey expensive junk and we had to buy the condo size close to 3 grand...dont ever buy LG. This is one time when we should have bought a warranty...piece of junk.

I purchased an LG Washing machine with the pedestal back in April of 2010 for $1,309.95 from P.C. Richards. After 3-years and 4-months, my machine stopped spinning and had a loud squeaking noise. I paid about $400.00 in repairs at that time for a power cord and the computer control panel which completely burnt out. After the P.C. Richards Repair Man left, I washed exactly 2-loads of clothes before the washer stopped spinning and I had to call the Repair man back from P.C. Richards to find out what the problem was. Well after the 4th visit from P.C. Richards Repair Men, I was told that a Ball Barren was missing and it would be a very expensive job to do. With that being said, I went for a second opinion and was told that was indeed the problem which would cost me $500.00 to repair. You know when people purchase expensive appliances like washers and dryers from Manufacturers like LG, they expect the product to last at least 10 to 15 years. I am deeply disgusted and appalled. What can I do to seek punitive damages? I am a working mother of 3 and am at a hardship to make ends meet and cannot afford a new washer right now which I was told by the repairman I should purchase a new machine. In TEARS, can someone help me please?

I wish I had read all the reports about the LG refrigerator, particularly the French door model with icemaker housed in the refrigerator door. We purchased this supposedly state of the art refrigerator in March, but recently attached the water supply hose for the water/ice dispenser. The water dispenser worked fine, but the icemaker did not. A call went out to the service department and a technician came to fix the problem yesterday. Well, he replaced the motherboard and a fan at the back of the freezer. A brand new refrigerator needs to have these items replaced already??? Long story short, this morning, we woke up to a mess in the refrigerator/freezer because everything had melted. Neither the refrigerator nor freezer is working. Of course, service is closed on the weekends. So now, I have a $3000 storage box sitting in my kitchen with a houseful of guests arriving in a few days. My concern is after reading about all these problems reported on this website, we will be faced with continuous problems in the future (especially after the product goes off warranty!!!). LG... Life Good?? In my opinion, I think not if you own one of their refrigerators. Sorry to say. I am hopeful that this problem will be resolved, but after reading post after post about these same issues, I am not holding my breath. :(

The top loading LG Smart Drive was purchased when we moved to a new home. We have had nothing but problems ever since. It becomes unbalanced frequently. When it becomes unbalanced, it adds more water in an attempt to swish the clothes to regain balance. Waste!!! This washer is unbalanced more than it is in balance. Sometimes it takes 2 days to wash a load of clothes. Ridiculous. In addition, I am never able to wash a small load - EVER. A small load in this machine is like a free ticket straight to unbalanced status. On top of this fun, my clothes are frequently knotted and twisted so badly that I have to untangle and untie my clothes prior to putting them in the dryer. I WILL NEVER BUY FROM LG AGAIN! EVER!!!

July 16, 2014, we had our new LG stainless steel refrigerator delivered to our home and we were so excited. That excitement was short lived. It had been a few days before I could get to remove the plastic sheeting that was on the front of the doors and when I did start to remove the plastic sheeting I noticed there were small rust spots going down both side of the door. First I thought that stainless steel should not be rusting, and then said to my husband there are more spots all over the sides of the door. I then placed a call to Home Depot Store and informed them of the rust spots and that I wanted them to fix the problem. Home Depot told us to call LG. We placed a call to LG and were informed they DO NOT FIX COSMETIC problems. It was delivered like this.Home Depot had a local Refrigerator repair company come to look at the Rust on the side of my new refrigerator door; even this repairman was baffle as to what could have caused the rust spots. This repairman couldnt remove the spots after spending more than hour in my home. We got the run around for most of the first day and for four weeks following the first phone call. We called Home Depot back and threatened to return this new LG Refrigerator to the front doors of Home Depot and or report this unhappily experience to the local media outlets. We have finally been informed Home Depot will take care of this problem. Its been over two months since we purchased this rust bucket and the rusty refrigerator is still in my kitchen. Moral of the story, DONT PURCHASE LG. We learned the hard way, LG does not stand behind their products and is not customer friendly.

Our refrigerator’s compressor stopped working a little over 3 weeks ago. I have called LG numerous times to try and get an answer to see if they’ll fix. It’s still under warranty. Because of Covid-19, they can’t find any service person in my area. The last person I talked to on the phone told me that because I don’t have my sales receipt that there’s not they can do for me. This fridge was purchased over 9 years ago. And he said “well whatever“ as if he didn’t care to hear my side. Kept talking over me and also my wife who was trying to explain herself. What truly upset us both was the lack of professionalism and the fact that I’ve had to contact lg every time to get an answer. An email was promised last week and. Not until today Monday May 11, 2020 was the email sent after the person I spoke with told me that they would be sending it!!!! Basically I don’t recommend any lg products to anyone. Customer service is located in the Philippines, nothing wrong with that but it’s like they don’t care because they’re not here dealing with our problems. Very disappointing experience for us.

I purchased new LG fridge Feb 2018. The ice maker quit 3 months later in late May. I have been calling LG as the ice maker is still under the warranty. LG has scheduled 2 different repair shops and I took a day off from work each time. Each time no repairman showed up. When I called the repair shop they simply said We do not work for free. LG does not pay us. Well Im confused now and Im still calling LG to find a repairman to fix my ice maker - it is now October 11, 2018... This was not a cheap fridge...

This is strictly a review. I purchased this washer (LG Washer WT110CW) as to the high standard that Consumer Reports gave it. I hate it. Your standard wash cycle is 57 minutes. There is a load for bulky, whites, etc. but some have a cycle up to 113 minutes. They do have a quick load of 35 minutes, but thats the least. Then it spins to the point of almost drying and your clothes by then are so wrinkled, that the dryer will not take them out and now I have to iron these items. It was over $600 with tax, so I just cant go buy another one. Way too much computerized options that take forever. I want my Kenmore back that gave me very little problems and a load was done in 30 minutes (no matter what it was).

Well, this is the first and LAST LG product Ill ever have. Waveforce top loader WT-5001CW. The consumer reports at the time we purchased the washer were good, but I guess only for the time they got any ink. After only three years this thing, like all the others reviewed here, throws up the UE (uneven) trouble code, and smells like a sweaty billy goat even with routine cleaning/preventative maintenance. Our clothes also have the same odor after being washed in this contraption, especially the towels. The first recall reprogramming was done shy of a year after delivery, so we never got to see it self destruct, although now I kind of wish it had because it would have at least provided some good entertainment considering how much this pos cost!! $800 for any sort of appliance that cant make it even 3 years without repairs, and cant perform the tasks it claims to = LEMON in my book. But the worst part of it all is, the company contracted to repair it is either heavily burdened with fixing these overgrown paperweights, or horribly understaffed, because theres apparently a two-week window in between each time they can get to me to diagnose and repair, with parts having to be sent from some God-forsaken dirt stain way out somewhere! Maybe I should feel fortunate that so far we havent been duped into dumping more money into this HE pit, but I shouldnt be having to take off from work for bs like this; I still lose money if I dont go to work, right?! Im firmly starting to believe that there is nothing new thats worth owning. Maybe you should too! LG should be BOYCOTTED for their transgressions against the consumers, and manufacturing should be brought back to AMERICA!

I really like LG products. Ive never had any bad experiences with them. They are dependable and reason I priced and Ive owned several appliances and electronics made by LG. Of course more room on the inside or make the best of the size with shelves and drawers is always good. I chose LG because of the color and the interior of the cooler part and of the freezer part and Ive been very satisfied. I am very pleased with my LG.

Purchased a new lg electric range. One month later glass top broke, took 3 months for lg rear shop to replace it then installed a damaged top from shipment. Said they would replace it, called the repair shop and the response was thats your problem, you deal with lg. Called lg, gave me the run around, could not talk to a manager, always not in the office. Supervisor said they would not replace it along with thank you for buying an lg. This was my first and last lg purchase.

Last year in August I replaced my LG microwave oven with an identical one (38 Litre LG Microwave Rounded Cavity Interior - Two). I dont have the exact model number but it is something like LG MS 3842 and has a 38 liter capacity. I now have to replace the one replaced under warranty in August 2013 with yet another one. Both ceased heating as per specifications and emitted a strong smell of electronics and/or wiring overheating or burning. At no stage was the oven used in a manner other than to cook vegetables and rice, the main items prepared for eating in this appliance. I am now going to replace the model with one that claims to have 7 fold Aqua Block System as a safety feature. Good luck to me!

We purchased all of our LG appliances at Home Depot May of 2013. So far we have had issues with both our LFX31945st fridge and our DLEX8000v dryer. Fridge costing $3200 and dryer $1300 having an issue within the first 8 months of use. Seems crazy to me but thats not even the beginning of our frustration. Ill try to stay on topic with the dryer on this review. Our dryer initially stopped drying on a Sunday. When we called LG for it to be repaired, we were told to call one of their service reps to come and repair it which I thought was weird, that we had to do the legwork for their warranty repair. A&E was their contractor that we scheduled services with. The soonest they could come was Tuesday. They replaced the thermostat and it worked for about 30min then it stopped working again, of course after the tech left. We called LG and they said they cant do anything further until they receive the work history from the tech which could take 24-48hrs after the services were completed. They finally allowed me to speak with a supervisor after requesting it for the fourth time. The supervisor wasnt much better but after arguing with him for over an hr, he said he would have Dells come over on Thursday since A&E didnt have any apts. available. Which was a lie because we actually had A&E coming over that same day to repair our LG fridge for the third time that same day. When Dells came, they were already upset that they were requested to service it after another repair shop tried to repair so they simply confirmed that it was not heating and called LG to explain that it was broken. They argued and belittled their own service rep to the point he didnt even want to talk with them anymore. After he left I called LG again and they said they would have to set up another service call because Dells didnt change any parts, it was not considered serviced. Long story short, LG told me three parts must be changed in the appliance before it will be reviewed for replacement or refund. The tech must provide the work history to the proper LG phone number or it doesnt count. Us as the customer have to pay the price for LGs lack of organization and horrible processes. They scheduled a third service call for Sunday so it had been a week since we had a working dryer. A&E visited us again and changed the thermostat again. I confirmed that the dryer was working but I could smell something burnt. He said that was normal for the dryer to smell like that. I put a load in and started and told him to stick around for a few minutes to make sure it still worked. I also spoke to him about contacting LG to let them know whats going on in order to move their process along. He flat out refused to call them because of his experience with their customer service. He had another apt. so he left. Not ten minutes after he left it stopped working again. I called LG and again they told me there was nothing they can do until they receive his work history asking me to contact them to send it to them. What kind of company expects their customers to do their job for them? Ridiculous! When I asked them what they expect me to do until my dryer is repaired or replaced. They asked me if I knew what a clothes hanger was? They also suggested to let them air dry. Why would I purchase a $1300 dryer if I planned on letting my clothes air dry around my house or on a clothes line. LG is a joke. I spoke to the manager of Home Depot and explained my LG experience with him and he said he wasnt surprised I wasnt the first to tell him about there horrible service and he had spoken to them personally on behalf of us to get it resolved. He said he wasnt treated any better. Home Depots manager has been the only one that has helped us. Even though it has nothing to do with the warranty Home Depot gave us, he has offered to send us a dryer to use while we are dealing with the return process with LG which I thought was very generous of Home Depot. They actually care to keep our business and LG could care less. LG is setting up another appointment A&E to come out tomorrow so they can change out the same part for the third time to see if the third time is a charm I guess. LGs appliances might look nice from the outside but they dont function worth a crap and dont expect them to want to help you with them when they do fall apart. I would prefer to have no customer service then deal with their customer service. I wish they would take all of their appliances back.

It all rusted out within 2 years. Does not clean clothes that good. I had a Whirlpool for 19 years and never rusted and the clothes come clean. The dryer is ok but in less than a year the filter ripped. LG would not stand up to their product. The Whirlpool I also had for 19 years had the same filter. I only changed machines because I could no longer reach the bottom so I got the front load. Big mistake.

Very pleased with the performance of both our LG washer and dryer. Would not purchase the drawer stands because they make the tops of the machines too high for my height (53) and the drawers are too short to stand most containers in.

Options were priority #1 but cost vs options was a big consideration. Loved the steam dryer feature but wasnt a fan of the track record that front loading washers have with having to be cleaned regularly. However, thats been a minimal issue since we purchased them two years ago. Brand reputation and capacity is a plus as we have 2 kids and very busy schedules. Our need is to do large loads fast. So far thats been the result. Regular repair and low quality construction would be instant turn-offs for my wife and I. But we likely wouldnt look at anything that would fall into those categories anyway. We have the two red LG front loading washer and dryer set with the steam dry option. Were able to load the washer up with large amounts of clothes regularly and wash them quickly, and we actually saw a drop in our water bill after we brought them home. We opted against the pedestals, but were reconsidering that thought as they are a little short for a guy who is 63 and does his own washing. So far, not a single major issue.

Ice had a bad taste and when delivered the guys replaced the water line to the refrigerator. This is causing the problem. The LG service guy said he could not replace the line. Now if I want it fixed Id have to call a plumber. There was nothing wrong with the copper line they replaced but now we cannot use the ice maker. Makes no sense--the delivery setup guys should have never replaced that line.

I purchased my LG refrigerator in 2013, 4 1/2 years later the compressor goes out. With the 10 year warranty still on it, I contacted LG. Dealing with their customer service department was a nightmare. To begin with, they had no service technicians in my area, then they give me three authorized service companies to call, all were either wrong numbers or they dont work on LG appliances anymore. LG had service technicians but had none a available. So whats the purpose of a warranty if you cant honor it?As Im searching the internet to read complaints on LG, I came across a site indicating a class action lawsuit against LG for their faulty linear compressors posted last month, so I searched more and learned there was a previous lawsuit. LG is aware of their faulty compressors yet they have no desire to help consumers get repairs. What am I suppose to do other than join in on this new class action lawsuit, which could take years. I had to toss out over $300 worth of food, purchase a mini fridge and deal with ice chests. And still without a fridge. I cant afford to purchase another frig right now. I will NEVER purchase another LG anything, phone, TV, refrigerator, washer dryer nothing with a LG logo. Their warranty is a joke as well as their customer service.

Wow my fridge isn’t even 2 years old and it’s broken! I have called customer support and twice now techs they were supposed to send out have no showed on me! Its been 2 weeks and my fridge isn’t fixed!

Totaled my rug and ruined thousands $$$: I got my washer with them saying it was the best. Obviously my old one would have been better to have kept. This one fell off the rotational hinges and spilled an entire cycle of water into my house. All I have to say is don’t buy one if you like your sanity. Definitely not a quality brand. There is obviously problems here and they say there is not.

2 weeks after purchasing, smoke began billowing from back of range during preheat cycle. Had to unplug for fear of house burning down. Called LG Support and they tried to tell me it was due to unit being new. I had to convince them we had been using the range for 2 weeks and that smoke coming from back of unit was not normal and was not new burn-off. Not a good start LG.

Price was the best. Delivery was fast. Old refrigerator was taken. Size of compartments were good. Design is nice. Cost is excellent. Different compartments for easy access to food and drinks color choices and size available were also taken into consideration. Ice maker which breaks mine has been repaired at least five times since purchased.

I am the owner of a 2 year old LG French door refrigerator that failed over Thanksgiving. Being it was the holidays, I took to dealing with the matter immediately by contacting LGs customer service department. In the initial conversation, we determined that the issue was likely the compressor, which if true, would be covered under warranty. Learning that an authorized technician was needed to service the appliance I was then given a phone number to a local service dealer in the Scottsdale area. This company did not return my call but, I was able to get through the week after Thanksgiving. They told me that they had only one technician on staff authorized and he was out of town for 3 weeks. This was not acceptable being the holidays and the fact that we had a full house.Through my own inquiry, I found one repair service willing to work on LG appliances... most would not because they have a pretty bad reputation it appears. The only issue, was that we needed to have him authorized. This I was able to begin through a chat with a member of the LG customer service department, however, the authorization was never put forward I was to discover. This required another online chat, some apologies and eventually a successful authorization for my serviceman.Now able to open the back of the appliance, indeed it was discovered to be an issue with leaking coolant and a faulty part (parts). Now began the test of getting the parts (under warranty) ordered and delivered to my repairman. The part was ordered and we waited. I requested that someone contact me to let me know when it would arrive. This was wishful thinking. I opened another chat to see where the part was and the LG agent could not find any information and asked for a PON number which I did not have. He said perhaps the part was on back order. To shorten a very long litany of my technician and myself spending hours of precious time getting the runaround with (excuse me) a very incompetent customer service system; my repairman was told after many conversations with the parts dept., that 30 day deadline was expired and we have to start all over again.So another chat last week resulted in a request for authorization again and I was told a rush request would be made for second authorization. I was also again promised that the agent would keep me posted. Yea right. Having no fridge for the holidays with a houseful of family is frustrating in and of itself and 2K plus fridge should not fail in just two years; add a complete run-around by the folks we trusted with hard earned money with their brand over many other choices on the market, to simply supply a part and authorize and repair completely beside myself.All I need is a warrantied part, a second authorization (since time expired because of LG inefficiency), an LG customer service person who will see the process through and an attempt by LG to stand by its motto; life is good. I believe all agree that those requests are reasonable. To date I have had 6 chats average 40 minutes each, three long phone calls, a long wait for the supervisor but disconnected after 20 minutes, 4 letter submissions and a technician about to give up because of time lost from numerous calls to the parts department and total frustration. The fridge failed 11-24-16 and todays date is 1-13-17 and zero success. If anyone knows of a way I can pressure these people for one or two damned parts; (that my service guy could have fixed it in one hour two months ago) please let me know.

Our oven range of its own volition heats up to maximum heat, will not shut off and has to be totally unplugged from electricity. This happened to me 6th Sept 2019. LG has a recall with full in home service for many units exhibiting this potential catastrophic fault. When contacted LG informed me my model was not on the recall list. Their concern and help consisted of advising me to have a recognized LG technician at a cost up to $240 check to find the problem and get it fixed. Check the recall. Judge for yourself if you now want to risk your home, property, life and physical injury buying a LG electric oven range.

We’ve had some LG refrigerators in the past and my wife liked the looks it. She wanted to have the water and ice cube through the door that accessible ‘cause we had that on our refrigerator before. I like the French doors on the one we bought and the door within the door. We had it delivered then there was an installation issue and we had LG come out and fix it. It was just a matter of not getting the refrigerator fully plugged in 100% when they removed the door to get it through the doorway.

My 3.5 year old LG fridge stopped working 2 days ago...no warning. The front panel said the fridge was -4 and the freezer -17 but everything defrosted. This is terrible for an appliance just a few years old. I believe there are potential class action lawsuits about these fridges. Very disappointed. My Maytag fridge is still working after 20 years.

I chose to purchase LG because I love LG products. They were the first to be innovative in my eyes and expanded theirs products from phones to refrigerators. Their designs always look so modern and sleek unlike other brands. I loved how big the refrigerator was and how many things you can fit inside and still have space. Also its reliable and lasts and look nice. Easy to move and assemble and everything like that. Also looks great with my decor. But I dislike the price of the refrigerator, it seems to me like it wasnt really worth the price that I had paid. I feel like it should include more things and maybe more shelves but works like it should and gets the job done.

This microwave has failed after only 18 months. Major failure, expensive to repair, it will have to be replaced. I dont recommend this microwave at all.

I remodeled my kitchen at the end of 2015 and bought brand new LG appliances: a fridge, a range and a dishwasher. The fridge broke twice since. The dishwasher broke once. The range has not broken yet BUT all the markings on the knobs came off and it is very hard to know at what temperature we are setting the burners. This has been for me an awful experience. I will never buy LG again.

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we havent had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

Loved my French door refrigerator. Today, noticed freezer not too cold. Cleaned back of fridge, nothing changed. Went on website, said contact service. Put in zip code, gave me a service place 30 plus. Ike’s away. Called repair service under 5 miles away, only to be told I am the second customer TODAY with this fridge problem. “Very common problem with LG. They knew they had issues with the compressors.” Well, I am grateful my 2004 Kenmore fridge is still working fine, no repairs ever, because all my food is in there now. Told compressor will take a few days... Have an LG dishwasher have no issues. Guess what, no more LG appliances for me. If they knew there was a problem, step up and fix it. I think that’s all we would expect. Stand behind your product. Do the right thing. Fix the issue and pay for all expenses not just the compressor. Your fridge was not cheap!!!

3 compressors in 6 years. When I first purchased my LG Refrigerator I was thrilled. It was the largest model on the market at the time and I needed that. I loved the organization inside as well. We purchased in June of 2013. Unfortunately, this is where the story goes bad. In Feb. of 2016 we had to have the compressor replaced. It was under warranty but we still had to pay 558.59 for labor. Not even two years later in Oct. of 2018 we again had to have the compressor replaced. We paid 690.00 for labor. AND one short year later, we were again faced with a repair bill for 790.00 to fix a leak in the cooling system and they were going to give us a new compressor AGAIN.When the repairman came to fix the leak, he discovered that the leak was higher up in the refrigerator cabinet and could not be fixed. I am now faced with having to purchase a NEW refrigerator after just 6 years! WHAT??? The expected life of an LG refrigerator is 10-14 years, mine barely made it to half of that and has had to have the compressor replaced twice. RIDICULOUS!!!! I have been inconvenienced 3 times by this shoddy appliance. We paid over $2,000.00 for this refrigerator and then over 1100.00 in repairs! IF we could have actually repaired it THIS time, I would have paid out 2000.00 in repairs! I have a Kitchen Aid refrigerator in my basement that is 20 years old and still going strong, never had a service call on it! I will NEVER buy another LG product. I also have an LG washer and dryer that have both had to have repairs! Life Good is their motto - not in our case - Life has been complicated and expensive because of products that do not stand up to the life expectancy of their products!

I bought a LG refrigerator (model no. LFXS30766S) on December 2015. After two years of service the compressor went bad. I was able to get LG to replace the compressor, since it was still under its 10 year warranty although the repair cost me about $250 on labor cost. Now on February 2020 the second compressor when also bad. It is my conclusion that LGs linear inverter compressors are complete garbage and LG shall issue a recall and replace them or issue refunds to all customers with this problem.

Ice maker quit, door rusting - I purchased it in 2009. In 2010, the ice maker had to be replaced at my expense and still doesnt produce enough ice. In 2011, the area around the ice dispenser on the door started rusting and hasnt stopped. The dispenser opening freezes up.

The purchase of the LG Washer is by far the worst I have ever made. Despite complaints to LG nothing has been done. The finish on it has faded, during the spin cycle the vibration is horrible, knocking things off the shelf, the smell cannot be controlled along with the mold on the rubber seal. Now I notice chipping on the glass on my front loader that has now produced a crack along one side and is making its way toward the center. Never will I purchase the LG brand again!

Updated on 08/12/2019: I posted a review of LG refrigerator here a while ago. I described how shortly after the warranty ended, it needed a circuit board replaced and every shelf cracked. LG responded to me claiming this was unusual and they wanted to take care of it. They asked me for more and more information, model, serial number, date of purchase, photos, etc. This went on for several weeks. Finally they responded that the warranty was over and they owed me nothing. But they already knew this since my review already mentioned that. So the only reason they responded must be to give others the impression that they stood behind the products when they actually didnt. It was rubbing salt into a wound. I thought readers should know. And LG, dont bother responding. I wont fall for it again.Original Review: I think all refrigerators today are junk and this one is no exception. Shortly after the warranty expired, it needed over $200 in repairs (circuit board). It has a top freezer and bottom fridge. When you put your hand over the space between them, you feel the cold air escaping. Most of the poorly constructed shelves have cracked but I have been told this is standard on any brand of fridge. The shelves cost almost as much as a new fridge.

I bought an LG dishwasher 2 1/2 years ago and it never cleaned dishes well at all. It started leaking water. I have not used it for over 2 years. This is the biggest piece of $800 junk I could have bought. I would never buy another LG product nor would I recommend this product to anybody.

We bought all new higher end LG appliances. Dishwasher, range, refrigerator, and microwave. Fridge had a catastrophic failure at just over one year, luckily we bought the extended warranty. Then the ice maker died at about year 4. The micro broke in the first year (under warranty) and again at about year 3, (I was able to fix). The dishwashers rack rusted out at about year 2, again warranty and then the dishwasher just died at year 5 and may be too expensive to repair. The range has been problem free. The entire line of appliances appears to be inferior with regular breakdowns. Now that we are out of warranty we will replacing with different brands as things continue to die. All in all we are very dissatisfied and will never buy LG again.

I purchased a top of the line three thousand dollar plus refrigerator in February 2014. The refrigerator and freezer stopped cooling. All of the lights work and all of the lights, indicator lights on the door panel work as well. I was away for the day and arrived home late in the evening so I did not go into or look at the refrigerator. The following morning, I noticed water dripping from the water and ice dispenser only to realize that everything in the refrigerator and the freezer defrosted and reach temperatures causing everything to spoil. I immediately contacted LG and they ran an over the phone diagnostic only to tell me that the unit was not operating properly. I could have told them that.When I said that I live in Arizona in a rural area and need emergency assistance, they stated they could not get anyone out to be for the next 4 to 5 days. How am I supposed to live without a refrigerator? They also told me that they hold no responsibility for all of the ruined food. This unit is still under warranty but that does help my situation as their commitment to service in unacceptable. When I went to purchase this top of the line unit, I was told by some folks not to buy an LG refrigerator as two separate folks stated they own LG fridge and have had nothing but problems. When I researched the reviews on this fridge, it received high marks. Taking that into consideration and the fact that the two folks who had problems with their units had them for over two years, I figured that LG made the necessary improvements to their refrigerator so I went ahead with the purchase. In summary: I will never again buy any LG product. I will never recommend an LG product and I will inform whom ever I know to stay away from LG no matter what the reviews state as I am not confident that they are authentic.

Bought an LG last August and now find both the water filter and the air filter need to be replaced every 6 months. No problem, except the air filter costs $34 and the water filter costs $42. So when I go to change the water filter, THERE IS NONE THERE!!! Call LG and am informed that this fridge does not come with a water filter! No wonder at these prices.

I purchased my LG front load washer 2 and 1/2 years ago from Home Depot. I did not purchase the extended warranty as I feel that if it is a good product, I should not have to. The motor is out of it already and it will cost me half of what I originally paid for the washer to have it repaired. I am very dissatisfied and would not recommend this product to anyone.

My LG refrigerator has a ton of space. I love how they designed the ice maker to be space saving, so that I may fully utilize my door space. Other refrigerators that Ive seen have the ice maker taking up all of the door space. I love that I can change the shelves inside of the refrigerator and the door in a door function is just amazing. The refrigerator drawer is an amazing feature and we use that for everything from wine and pop to lunchmeat and cheese. The freezer drawer is also an easy to use part of this refrigerator, I was amazed at how easy it is to make the most of that space. All in all this is the best refrigerator we have ever owned. Everything is spacious & easily accessible, its a good looking appliance and we get many compliments on it. I was able to get it at an amazing price too, using a coupon during a good sale.

We purchased an LG refrigerator with ice maker about 4 years ago. We have had several issues with this unit because the ice maker would continually overfill and flood the back of the unit. We have had numerous issues with flooding and ice all over the floor and with the unit not keeping food cold enough. We contacted LG for service, only to realize that it would take two weeks to install a new compressor and worrying if that would hold. I had just purchased food from BJs and lost over $200.00 in food. Not willing to re-experience this again, we ran out to Lowes and purchased a Samsung refrigerator which will be delivered tomorrow. I will never buy another LG product again. Made in Korea, and you must wait to replace parts.

My LG oven has required 2 repairs; the circuit board on warranty, and now the hidden baking element gave out one week before Christmas. I called LG and quickly connected with a representative. This was my experience: Four lengthy attempts for her to get the serial number etc... She continually reversed the numbers (Id say 486 and shed repeat 864 sort of thing). And these numbers are located in the most awkward location for a person to read!!!I explained the preheat could not reach its goal, and she tried to explain to me how important preheating was to ensure best baking results! I told her my baking skills were not the issue, it was the oven could not heat up!!! She told me to ensure the date on the front panel was correct. I told her my panel did not include the date. She had the manufacture date wrong... I decided to call a local repair service, they arrived the same day, and the repair will be done before Christmas, at half the cost, done by a reasonable capable service person. In summary, whenever I need a new oven, it will be a Samsung.

Its worst company ever. Worst service. Bunch of thieves okay. Lazy. I spend 8000 on appliance from LG in my refrigerator. After year went done so I call customer service. They charge me a 125 and when he got here he said he need the cleaning and charge me $95 and they sent on the phone. The first half an hour the free. You guys a bunch of thieves okay. And I was checking all the reviews on the fridge you guys does that thing on purpose. All the first go down after a year. So I spend $240 just for freaking 15 minutes clean. You guys got told me on the phone to clean the stupid fridge. Now I got to wait and see if hes going to work or not and you guys told me I validate my warranty because vent not clean.How about to give you my 8000 come pick up your freaking 6 appliance. A bunch of thieves. Im going to report you the business bureau. Where is the 10 years warranty. You guys have stickers all over your appliance. 10 years. 1 to 10 years went to what is it. Bunch of scams. I dont know what do with 1 year old refrigerators. Cost me so much.

When my ancient Whirlpool washer finally died in the fall of 2012, we decided it was time for an upgrade. My partner found a good deal via a big-box retailer for an LG washer and dryer... good stuff, right? From day one, the dryer has been nothing but an albatross around our necks. Almost immediately it begin to fail after only a few uses. The rather abrupt LG technicians kept stating that our venting system was to blame. We cleaned it carefully and still had problems. Finally, an independent technician suggested we route the vent directly to the outside, which we did. Never mind the built-in vent system worked adequately with our old dryer... Well play the game. Finally, the dryer seemed to work well.Recently, my daughter was preparing to dry her clothes and noted that one of the electrical breakers had flipped due to the dryer activation. We re-flipped the breaker and the dryer was activated but did not dry. Nothing like a little midnight unloading of wet clothes and rigging a temporary clothesline, eh? Of course, we contacted LG and received the standard line Did you check your vent? We did receive a technician referral but of course no service call until Monday, so we experienced a pioneer lifestyle with our clothing needs for the weekend. No real problem, just a hassle.The friendly technician spent approximately five minutes finding the problem, a burned wiring harness. Yep, parts to be ordered and over $300.00 in repairs. The technician remarked that it is wise to stay away from LG, Samsung, and Kenmore appliances as they contain substandard parts. He didnt have to tell me twice. Ill fix this thing, of course. And then Ill go shopping for a good AMERICAN brand like I should have done in the first place. Moral of the story, STAY AWAY FROM LG!

Purchased LG clothes washer, from Home Depot. Washer performance was terrible since Day 1. Washed clothes was dirty, smelly, machine noisy, and expensive. American manufacturer may have been better, than Korean man.

I purchased this LG LSXS26386 refrigerator new from Home Depot in June 2016. Shortly after it was delivered, the refrigerator door had to be replaced because the door in door wouldnt stay closed. Now in October 2017, I am having another issue with this refrigerator. It has begun to make a buzzing sound each time the motor is running. After calling LG, they said, through smart technology of my refrigerator, that the error code SBS-ERDS (defrosting system) will require a repair. They offered me a charge of $425 (1 year) or $338 (1 time) repair. I cant believe this! After only 17 months of usage, this piece of garbage refrigerator is already costing me more money. Do not waste your money on this refrigerator or any other product LG is trying to sell!

This was my first major purchase after the death of my husband, and I did my due diligence, I thought. After much research, I went with the LG. It has been wonderful, until it stopped making ice, then no cold water, then the freezer stopped working and finally the fridge portion. I called 2 different companies for their estimates. Both told me to throw the refrigerator out. It is only 5 years old. Cost me almost 2500.00 new from Brandsmart. After reading online reviews I find this is happening to many consumers and all with the same problem. I feel so cheated. My advice is to stay with Whirlpool, GE, or KitchenAid.

The refrigerator stopped cooling 1 week ago. The LG repair person has been out multiple times, tested everything (even consulted with LG), finally replaced coils suspecting there was a blockage, still not cooling and it is Thanksgiving tomorrow. The compressor was replaced under warranty within the 1st year. Weve had refrigerators last 20+ years with no repairs, this is ridiculous. So the repair guy got paid yesterday, was supposed to call today, have heard nothing and his mailbox is full. We have family visiting and no refrigerator. Been living out of a cooler for the past week.Disappointed that this refrigerator has turned out to be such a piece of excrement. We bought it because LG had a good reputation. Apparently theyve cut huge corners on quality and are following the planned obsolescence that is becoming common practice so you are forced to buy appliances more often, whether you can afford it or not. And getting more business for their repair people....

Couldn’t ask for more. The control panel is easy to understand and use. The amount of laundry that it washes is huge compared to what I had before. I had a Bosch front loader and it only washed half the amount of laundry and still didn’t clean well. I didn’t realize how clean my laundry wasn’t, until I used the LG. The matching dryer is super efficient he clothes faster and with less wrinkling. Never used LG products before. So glad I did. Now that I’m moving into another home, I’m looking at LG for all of my kitchen appliance needs and I’m taking my washer and dryer with me!

I bought my washer 2007, and have been disappointed because my clothes are not getting clean. The washer does not have a lot of water in it and the only way I can get any in it is with Water Plus. Sometime my clothes come out not even clean. I tried everything to get more water in it. I always had a top loaders that filled the tub. I thought that one of my hot or cold water valves was not working but, they do. I know somehow I am saving on water, but I would rather have clean clothes. Thought I was the only one until I seen these reviews. I am putting up with machine for now, but when I buy another one I will try to find one that is not he and probably not a LG.

It seems Im not the only one having a rust issue with my new LG washer. I also have rust forming around the bleach dispenser. And I now have orange stains on all my white sheets and clothes, which I can only assume is from rust... and it will not come out. I will be putting in a complaint with LG, but from what Im reading from other people, its not going to help.

Extra cold crisper takes 15 min to get drinks cold. Everything stays fresh long. Insta view and door to door. You will be very happy with your selection of LG fridges. I would improve the fridge to a more standard size fridge for easy apartment removable, refrigerator is beautiful, elegant, and organized and you can enjoy a nice cold beer or soda after installation. It has a lot of electronic stuff on it that is very use. Refrigerator is worth the price. Its slick design and advanced features far exceeds any other product comparison. Im a LG signature customer full in keeping everything cold. Only owned an LG.

I have LG brand washer and dryer as well so it was a brand I could trust. It helped that I got a discount from buying from the same company and they rewarded me for being a frequent shopper. I love the brand and have had no issues with them so far. The smart electronic option where I can see my shopping list is really helpful for mom who forgets so much with everything going on. Being able to jot it down and have it connected to my phone is such a wonderful and neat option. But I hate not being able to organize my fridge the way I want it and the freezer doesnt have as much space as I would like. I bargain shop and want to be able to stock up on much needed items for my family.

My first impression with LG was when they promised to have the refrigerator at my house within two weeks but it took more than six weeks for delivery. I did have some issues with the freezer frosting up. Called customer service. They referred me to a higher department and they seem to be able to rectify my concern. Thank you.Currently whenever the refrigerator compressor goes on the vibration sound is very high. Have checked inside the cabin and all the contents to make sure they were not vibrating it is not it’s the compressor vibrating. I called for a repair and they recommended me to appliance repair in Poughkeepsie New York. I then checked on their ratings. All of the reviews were a one star except for three that were five stars. It also showed that there was two complaints to the Better Business Bureau in the previous six months. I canceled the appointment and spoke to LG about using such a horribly reviewed service. I told them I did not want that repair service in my home.

Purchased OTC convection oven and I am on the second one with issues. This one comes up with codes F1 after 1st use. 1st unit did not operate at all. Today is 12/29/2016. I am now awaiting a repair response from LG. I will not buy another LG product.

Model: LFX28978SW, 3 French Door refrigerator. Less than 10 years old. - 1st month: Plastic guide piece in ice dispenser chute broke off... Ended up mixed in with crushed ice. - 2 years: Mullion spring--a stainless steel spring--broke. - 4 years: Had to replace water valve assembly. - 9 years: 2 mullion spring broke... again... Lucky I bought 2 springs when 1st broke. I could see that it was a weak part and would likely break again. - General: Door seal around mullion torn, both sides. I certainly wont be buying any LG product after this experience. Ive had 3 other reefers; 2 have lasted 2+ decades and one, a KitchenAid, lasted 30 years.

Wow! So glad I read these other complaints. I thought I was doing something terribly wrong to have my just washed clothing smell so foul. Bad product. We should get our money back, but it doesnt sound like we will. We, the consumer, who purchased this product have been pretty much robbed of our dollars. They do not back their product. We lose. It makes me very angry since we work so hard for our money.

I have been without a refrigerator for 2 months. We live in the KC metro area and there are only 3 repair companies certified by LG. It took them weeks to come out as they were booked and then we had to order 2 parts of which both have been back ordered. Maybe I am spoiled but 2 months without a refrigerator is a long time. I called customer care and indicated I think they have a supply vs demand issue. Obviously they have a bad product if you cannot keep the parts in stock to repair. I also have a dishwasher, washer and dryer by LG. The dishwasher is awful and so far the washer/dryer have been fine. I need to find a new brand before we update our kitchen! Based upon repair time alone they are not worth it!

This is the worst washing machine or even appliance I have ever purchased. It does not level as it is supposed to, 95% of the time it takes hours and multiple times moving the laundry around manually. Total garbage and it was not inexpensive!

Purchased unit new approx. 15 months ago; one of the benefits of this unit was the high-speed tub helping to dry clothes-- reducing dryer loads. While in use with only a queen-sized mattress pad the tub broke away from drive unit during spin cycle and sent the unit literally bouncing-off the 2 nearest walls (destroying drywall). The unit top and rear panels were separated from the body, and the body walls were expanded (rounded outward). The unit wouldnt fit through door frame. This could present potential safety issue!!! Beware!!!

LKX31925sw french door refrigerator - Had repairs made about 6-8 times with no luck. They dont know what is wrong with it. Had several parts replaced, ice has been building up on back wall of freezer and they dont know why. 5 year extended warranty ending in Aug. 2017 and I have them returning Sat. for another time to try and find the problem. I called warranty co. and Sat. is the ONLY appt. available she could find ANYTIME. I was told about Clark v. LG Electronics USA Inc case 3:13-cv-0485-jm-jma, I mailed claim form in on 4-8-15, nobody knows anything about it. Price of fridge was $2732.75 including tax.

I purchased a new LG washer and dryer in April 2018. From the beginning the dryer leaked water from the door. When I called they told me not to use dryer sheets. I wasnt, Lint collects on the gasket on the door and continues to leak. Ive been calling them for 6 months. A guy came out and did nothing. He said they would order me a new door and front. In the end they never returned a phone call. My dryer still leaks water and Im looking for the Better Business Bureau information. I will never buy another LG product again.

I had a Samsung refrigerator for about 4 years before it went bad and could not be repaired. I bought a LG and I am very pleased with it. I havent had any problem so far for three years. It runs smoothly and No ice problems. The filter is very easy to remove and replace. I would recommend the LG refrigerator.

We shopped around a little bit then it came down to which one we liked in terms of aesthetics. We chose LG pretty much for the features. Its a beautiful refrigerator and I like the visibility of the program, the temperature and those type of things. But our experience has not been good so far. The top part stopped cooling and then apparently, something happened with the ice getting blocked. Im not sure how that actually happened but we had to turn it off and take the ice out. It was a little bit of a pain. But the repair guy was really great and the customer service was good other than the fact that they overbooked the guy to come out that day. He was a little late. But he was able to fix the issue and hopefully, it stays okay. If not, well have to call LG back.

LG dishwasher leaked from the start. A service man came to fix and it still leaked. I called again. He was having car trouble and will get back to me. He never did. The warranty ran out. LG was kind enough to do an extended warranty for 30 days. I have been told something different every time I call. I was supposed to have a repairman within 5 days. We declined to have the same repairman. It has been 3 weeks. We’re waiting to put in a new floor and we still have a leaking dishwasher because my husband does not want same repairman. They cant find anyone else to fix it. Valerie the supervisor today was no help at all. She told me I just have to wait over and over until someone contacts me. The extended warranty runs out 3-22 .Valerie told me this morning that I canceled an appointment with another repair man. I have never canceled any appointment. This whole experience has us furious.

I cannot believe that LG Refuses to stand behind their Product! I purchased a Refrigerator in April of 2015 and the Compressor Has gone Bad... Now they tell me that They will warranty the Compressor, but I have to pay to get it diagnosed and put Part in!! If your compressor is going bad in less than 2 years WHY should I have to Put out any Money At All! I have a refrigerator in my garage (THANK GOD) that is over 20 Years old and It works Great!!! I have always ranted and Raved about All the LG Products that I have Bought BUT NO MORE!!! I Will NEVER Purchased another LG Product AGAIN!!!

What a horrible product! The oven is completely uneven, the warming drawer doesnt warm and worst of all, the core inside the knobs keep breaking. They are made of a very poor plastic and now I find out they are 69.00 US a pop!! (I am Canadian so right now 100.00 x 5 knobs.) Cheaper to buy a new stove!!! I have asked just for the cores, but of course, they only sell the knob and thus I throw more LG crap into landfill. I have tried to talk to management but all I get is the poor woman who answers the phone to read to me their no response! I will never buy LG again! This was a 2000.00 investment for my new kitchen - the worst worst purchase ever!

Installed for less than two weeks, my $2500 refrigerator is nothing more than a kitchen interloper. Came home from work to discover water pouring from the water/ice compartment in the door. Customer service was a joke. The first rep told me he had scheduled my appointment for the following day but when the email arrived it was for a day Id told him I was not home. I insisted on talking to a manager next and she made excuses. Said there were no appointments available but she would email the repair company to call me first thing to try to fit me in. Called the repair company twice the next day and no email from LG. May be sending this one back and getting a Samsung.

I love this machine. It is perfect in every way. It has all the cycles, gets my clothes clean and has a signal when its done. It also has a huge capacity, and handles blankets and dogbeds, no problem.

Purchased LG French Door M/N LMXS30776S/03 during Best Buy Labor Day sale September 2016. Purchased Geek Squad coverage, because, hey $4k fridge, that would suck. Immediately noticed $5/month drop in electric bill. Great start! March 2017 I start hearing noises that werent there for the 1st 6 months. Call up Geek Squad, they send someone out immediately. They diagnose problem as compressor, which they are not allowed to touch. Call up LG. It takes me 5 calls over 2 weeks to get a technician to come out. April 2017 tech diagnoses that the noise is within normal range, no fix available. Early August my daughter starts complaining about warm cheese in her sandwiches. No one else complains in the house. Late August I learn that I had sent my daughter to school with spoiled milk (I informed her before she drank it). Thought maybe it might have been older milk, but I was pretty sure it was fresh. 2nd Monday Sept. I touch a Gatorade that had been frozen and moved to fridge door and it is warm to touch. I take an instant read thermometer and plunge it into various food and drink and measure temperatures of 57, 57, and 51 (drawer) deg. F. Call LG. Am told it will be 3-5 days before I am recontacted by an LG tech. Sept 12. Call Geek Squad and the next day I have someone out who diagnoses that the compressor is not working. Buy ice cream because I thought the freezer was working as it frozen some leftovers on Monday. Alas, the ice cream is pretty much just below melting point. Sept. 13, 2017: Waiting to hear back from both LG and Geek Squad to see what path to take. Geek Squad has been incredibly responsive. LG, not so much.

This is the worst design I have seen for a gas range. The knobs turn on easily. I first realized this after it had been installed and I told my husband, that could be so dangerous with kids in the home. We have accidentally hit them and turned them on ourselves so to have kids in the home would be awful. Even the older ranges have a safety feature for the knobs so they dont turn so easily. I woke up last night to a house full of gas. The stove had been running gas for at least 5 hours. We live in a multi level condo and the smell had become so strong upstairs that it woke me up.I did read there is a lock out feature by pushing the lower clear/off button down for 3 seconds; however, its a matter of always remembering to do that. I truly believe there should be a case made and there should be a safety recall on these stoves/ranges. Not happy. I will be shopping for something new. Regardless of the cost, whats the cost of our lives! Bad bad design. You would think in this day and age products would be safer than older models. Why then is this one SO dangerous???

We purchased an LG washer and dryer set at Home Depot and within two weeks and only a few washes the washer leaks from the front. We had to pay an LG technical person $145 to come to our house and tell us it was because we have a dog and he said even a single dog hair in the door seal will make the front door leak. If you own a dog - this is a really terrible option for a washer. Apparently you need to clean the rubber seals and door after every wash and its virtually impossible to clean dog hair off of the rubber gasket in the front. Its still leaking and neither Home Depot or LG will take the product back. Too bad they cant at least pay for my water damaged floors. I can also add that the dryer is the noisiest I have ever owned. Also not recommending it. Maybe a Maytag from Sears next time?

This has to be the worst line of washing machines I have ever had. It broke down the first week I had it and just kept breaking down at least once or twice a month. I had it for 1 year. Sold it for $80. Nobody would give me more than that. I had to purchase a new one.

Bought the WT110C top load with the front panel. Had it for a year now. Beautiful machine. Too bad it takes days to do a load because the machine wont stay balanced. You can babysit this thing for hours trying to get it through a spin cycle. Doesnt matter how you load it, small loads, big ones, mixed clothes, bulky bedding, on and on. I have tried every mode, trick, time, spin mode combination there is and still the dreaded UE code comes on. Occasionally it will make it through a load and when it does the heavens part and the angels sing and I feel like a winner. If you like to spend hours doing laundry and praying over a washer, this is the machine for you. LG needs to stick to cell phones.

Our new LG dryer was just delivered last Wednesday. My husband hooked it up on Friday when he returned. I successfully washed (new washer, also) and dried 4 loads of clothes. On Saturday, the 5th, I did not dry because the dryer stopped heating. I contacted LG service who after attempting to diagnose the problem sent a service rep out on Monday. He found the problem to be the electronics board, but he did not have a replacement. He set up a return appointment for Wednesday, but called that morning to say the part was back ordered. It is now almost 1 week since I was last able to dry laundry. Im thinking about returning both appliances to Home Depot.

We bought a LG two drawer refrigerator just over a year ago and now has cracking on the interior back wall. After calling LG and the store where we purchased, we are left with no resolution. Both the store and LG says this does not fall under any of the warranties and there is nothing they can or will do. This is a $3000 paper weight at this time. It appears that there are many issues with LG backing their products. I wish I would have researched more and I would have never purchased a LG. I will never purchase a LG product again and will not give any recommendation to anyone to purchase a LG.

Have had washing machine for only 3 years and have rust completely around the bleach dispenser. Contacted LG and they said it was due to spilling solvents on the machine. Its a bleach dispenser! Gave me no satisfaction, basically said it was my fault. Have never had a machine rust before.

Updated on 01/20/2020: I had hoped to update my review to at least Satisfactory, but NO. An LG repair man was here this morning, the refrigerator is seemingly fixed - but we will see. The problem is that when my husband talked to LG last week they said the cost of parts would be NO Charge. Then the guy gets here today and says only the compressor is covered - but in order to replace the compressor he has to literally break another part which WE have to PAY FOR! How is that even a thing? I am floored by this shoddy engineering. So, it costed us $360 to repair a part covered under warranty. To top it off the man was so rude to me, kept leaving the front door wide open, including the screen door which HE locked open, and we have a dog. I kept closing the door behind him - take a hint. Then, he moves the refrigerator back (almost to where it belonged) and created 2 long black marks across 3 of our floor tiles. He intended to leave without even addressing that. I grabbed a rag and tried to clean it up and it would not come clean. He said Give me that! (just like that) and tried to wipe it up himself, to no avail. He then grabbed something out of his little bag and started scraping the floor. The marks started to fade a little. He then stands up, says Here and hands me a small piece of sand paper. Now I have to clean this up?? I could hardly believe my eyes, but by this point I just wanted him to leave my house. I have never experience such poor customer service. This is day 9 without a fridge, taking up space in neighbors freezer, buying ice to keep everyday items cold! My initial thought still stands, no more LG for me.Original review: While other manufacturers allow major appliance warranties to be transferred, as when you buy a house, LG does NOT. So, the new owner a $3,000 refrigerator that fails is completely out of luck. Sad, I will NEVER buy another LG product, and if I ever buy another house, the brand of appliances will be a factor in decision. Shame on LG!

I purchased a new LG Microwave Nov, 2018. It stopped heating during the coronavirus. I went to LG who said they might be able to help, but nobody ever called or emailed. They said unplug it and plug it back in thru Facebook. I called their recommended service provider and they said it would be cheaper to just get a new one. I waited a couple of weeks, and still havent heard so we had to go buy a brand new microwave. DO NOT BUY LG. All they had to do was fix it or refund me. This is absolutely the worst time to go without a microwave and have terrible service on top of it.

WARNING!!!! I was cleaning out my refrigerator and cleaning the glass shelves. I washed the large glass shelf after it had sat on my counter for about 15-20 minutes. I used lukewarm water and soap. After washing it it, I was drying it with a paper towel and it EXPLODED! YES literally EXPLODED not just broke. Glass everywhere! I had glass in my hall way, Glass on my cook top, glass on my espresso machine, Shards embedded in my kitchen window frame. Luckily I had my glasses on because I had shards in my glasses! Could have been my eyes! Glass shards in my lip, my arm and in my hair. My sinks were filled with it and I even had it in my Island sink and Under my Island! I asked my neighbor to help me get it out of my hair and the tiny fragments off my face. I reported it to LG and they did not seem real concerned but asked me to send them photos. Sent photos of my cuts and my glasses and the huge mess this caused. LG called and said Id have to get a technician to come. Id have to pay for it but may qualify for reimbursement of tech fee. Unbelievable. Im still in shock and now scared to death to ever clean it again. This is very dangerous!

My husband and I bought our LG refrigerator about 14 months ago. We were not offered an extended warranty and did not think to purchase one in the midst of the chaos of purchasing our first new home. Setting that aside, I recently contacted LG with a problem and they refused to help us saying I needed to pay a service company to come out for something I feel they should take responsibility for. The issue being that a screw had come loose behind the ice maker and completely unaware, had dropped into our ice causing it to go into my husbands smoothie. While in the NutriBullet I heard a noise, assuming it was the ice, like it always does, then when it continued I went to stop the machine, it was too late, because just then the screw burst out the side causing a terrible mess everywhere. Now I need to replace the cup and chopped up blade to our NutriBullet. LG wants to take no responsibility whatsoever. I personally feel they should at least send me a replacement screw and possibly help pay for the replacements. My opinion is this was a defect and should be covered, being it was barely out of the warranty period. I am just glad that no one swallowed that screw causing physical damage. My advice... Be sure to get an extended warranty, if its not offered, ask for one! Products just arent built like they used to be! (It was quite baffling trying to figure out where a white screw came from... Until I traced it back to the ice machine, and there it was, an empty hole behind the ice container.) Now to find a replacement screw for it, I cant afford to pay for a service call for a little screw. Amazing how something so tiny can make such a big mess! :/

I bought an LG gas range in 2008! From the beginning, I have had nothing but problems with it. To get anything done about it, you have to spend hours on the phone and literally fight for something to be taken care of. Now, in 2013, I have peeling knobs on the range. The plastic on the stainless steel knobs is warped, cracked and coming off. My goal for a stainless range was to look nice and professional; now it looks **! I called thinking they would help me. Guess what? Nope! They will do nothing, but they will sell me new knobs at about $70 a pop. Yes, for one knob! Can you believe the insanity and the nerve? We own a restaurant, and I can get a commercial knob for my range for $10. This company is awful. I told the customer service representative I spoke with that I buy a lot of equipment for rental properties and I will never, never buy an LG appliance again. She didnt really care!

I purchased double stacked LG washer/dryer in January 2010. In February 2012, the washer motor broke and LG placed it. In December 2012, the motor broke again! I called LG and they said I would have to pay for a technician to look at the washer. Ive had this washer for 2 years and the motor broke down two times. I have to pay to get the washer fixed! My previous Westinghouse washer-dryer I had for over 15 years and not one service call, not one problem in all 15 years. Im so mad at LG and Im insisting that they replace the washer. Not sure if you can offer any advice, but I really want to get a lawyer and go after LG. Thanks for your time.

Machine sounded as if it was gearing up for take off. LG ran a smart diagnosis over the phone and said everything was normal. I then ran a spin cycle and had the service tech listen over the phone and he said No way was that sound normal. As we live farther than 20 miles from an authorized repair service, our case had to be evaluated for repair or replacement. They replaced it and it sounds much different and improved. With the new machine, the liquid HE soap is not totally dispensing leaving gummy residue in the tray. The manual is not very clear on how much to use for what size load. I was told to use 1 Tablespoon for medium and 2 Tablespoons for bulky loads and that a small amount of water remaining after the load finishes is normal and to wipe it out of the dispenser trays after each load. Definitely not user friendly.

I purchased a washer and dryer from Hahns appliance in Tulsa, Ok. Within weeks the washer had to be replaced with a new washer. The second lasted just under a year before it would not operate correctly. Water overflowed die to sensor going bad, will not wash just spins, terrible rust around bleach dispenser. Customer service literally laughs when you call to complain. They dont care and the only way to stop this is to not buy their products. Do not subject yourself to misery I have experienced. Look at other brands. You have been warned.

Purchased LG refrigerator in Nov. 2014. Jan. 2018 and my fridge and freezer are both at room temperature. All food is now garbage. Today repairman said this is very common for LG. Now waiting for a part to be available so repairman can come back to do the repairs. I paid $2400.00 for this fridge and it only lasted just over 3 years!!! My first fridge was $800.00 and I had it for 28 years. I would think not just twice, but more like 100 times before buying an LG refrigerator again. LG needs to step up the quality or get out of the business!!!

Amazingly bad service with what is supposed to be a great appliance company. My 6 year old French Door refrigerator wont dispense water. I performed all the troubleshooting by the book and via a text message from LG. Sat on the phone for 20 minutes waiting to speak to a live person after being told every minute that someone would be with me in four minutes. When the person came on the phone she knew nothing about the appliance side of the business. She took my zip code and put me back on hold to find me a service company. After a few minutes on hold, she came back and gave me four companies, one I had already called and they told me they do not repair LG because parts are too difficult to get. I called the other three. Spoke to one, has not repaired LG for two years because of parts issues. The other two called me back this morning. One will not come to my area and the other is too busy and too short staffed to service in my area. I live in Newark, DE!!! I cant believe the unacceptable level of service and uncaring responses I am getting from this company and its service network. Maybe it is time for a change.

My repairman ordered part# AEB73764502 for my refrigerator Model# LFX28979ST/00 3 weeks ago and he is being told its still another 3 weeks before it comes in. This is completely unacceptable service on LGs part. I will probably be forced to buy a new refrigerator (it wont be LG again) as the current one gets warmer with each passing day and the danger exists of food spoiling and I cant wait another 3-4 weeks for a part.

I have had this washer and Dryer set for less than two years. I have called and complained about the washer about once and month. First the smell issue, then the clothes being half dry and now the mold or some kind of something being left on the clothes. First off when I call they have no record of the previous calls! They tell me do the clean cycle, joke doesn’t work! Then they say less clothes, doesn’t work! My clothes are literally covered in something after every load and it’s not getting any better. I’m going to buy a new machine and I will trailer this thing around as a lemon! LG Products and customer service are a joke! DO NOT BUY THEIR PRODUCTS!!! I also had a refrigerator that sat in my living room for 2 months because I couldn’t find a repairman to even come work on it and then LG sent out one of their people only to have him tell me it was a known issue and they had to replace the compressor under warranty after they tried to get me to pay for it first!!! I DO NOT RECOMMEND THEIR PRODUCTS TO ANYONE!! MONEY PITS!!!

Bought an LG suite when remodeling our home. Our refrigerator and freezer quit working after 2 year. A call to LG service for repair was met with parts are covered but not labor charges. We were forced to spend $400.00 to get service to schedule repairs. Service tech came and replaced compressor. We are out the $400.00 service call as well as hundreds of $$ in spoiled food! I see where several posters indicated they were compensated for both and am wondering if LG would make good on our claim or is a class action the route we should take?

I purchased washer/dryer combo from LG in February 2018. Upon delivery, I left plastic covering on to protect machine, as I have a habit of doing this. Two months later, I removed cover and noticed numerous scratches all over cover of dryer. Calls were made to Best Buy in Levittown, as well as LG directly, over a period of months. I was informed these are cosmetic issues and not covered under warranty. I just want to reiterate the machine was delivered in that condition and not because of my use of machine. As a result, I did not get a satisfactory solution to my problem. Please note I have never given a bad review on any matter. This time, LG deserves this review. This review goes out to Best Buy in Levittown, as well, as the manager I spoke with was very rude and no help at all. I hope this helps anyone looking to purchase appliances.

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

I have been reasonably satisfied with the refrigerator itself. The icemaker is not all that great but that seems to be a common characteristic in most residential refrigerator/freezers with an icemaker. I had the refrigerator approximately two years and the compressor started going out intermittently. It took a week or so for a technician to come and look at it but they did come and look at it and seemed to fix it, although they did not replace the compressor at that time (which is a problem that LG knows about ).Six months later (May of this year) it completely went out on us. And this happened two days before our vacation. It took them ultimately three weeks to come and fix the refrigerator and my children were at home with no refrigerator. We lost approximately $500 in food, with a inadequate food reimbursement of $150. That felt a little bit like a slap in the face after all the problems we had gone through to get the refrigerator repaired. We went through three different technician appointments and the local repair company was both unresponsive and incompetent. When LG was contacted directly, they promised to help but offered no real help in getting our refrigerator repaired sooner. I own several different LG products and I certainly will do more research and be more careful about buying LG products in the future, no longer just taking for granted That their products are of the quality that I would normally expect from LG.

I am disappointed with LG Customer Service. I am a repeat customer and have been treated as though LG does NOT care. My dryer (purchased 10-17-2018) did not dry our clothes beginning on 7-8-19 (today is 8-6-19) and is still not working. I have had A&E Factory Service out 3 times already and is still not working. The first diagnosis (7-16-19) was it was a bad igniter. A new one was shipped and 9 days later the technician came out (7-25-19) to replace and behold the igniter that was shipped was defective. So a new one was ordered and is it is still not working.When the A&E technician came out today (8-6-19) he said he had a message from Stack(?) to further expedite the issue they would have a conference call with LG. Today it was determined that there MIGHT? be an issue with the control board. So to expedite this the A&E technician requested the part be shipped overnight. LG REFUSED to ship this overnight. I called your customer service number (800-243-0000) after an 1/2 hour on the phone they said they could not help and suggested that I call the parts department. In case you are wondering if you read that right, yes, I should call the parts department to try to convince them.Look I realize it cost a couple bucks extra to ship overnight, but after 29 days and is it is still not working, is this the kind of customer service one can expect from LG? So for that extra $5 is it worth it to LG to lose a repeat customer? Is it worth $5 to LG to have me tell others of my experience when asked by family and friends?

Purchased a new LG, LFX31925ST on 4/08/2014, delivered 4/28/2014; ongoing problems with ice maker. When we called, we had to push buttons on ice maker to reset. It would work for a short time, called back, we had to push buttons to reset. This was extremely difficult as we both have arthritis. Finally on May 2015, they did extend warranty as it was on-going. A new ice maker installed. Lasted approx 3 mos. Called back, offered to send repair but at our expense. $3200 for a new refrigerator for our new home. Ridiculous!!! There has to be a recall on this appliance. We will NEVER purchase LG again!!

We purchased a LG 25 cu ft refrigerator on 11-21-13. Not a small expense, $1400.00, on sale, too. Model LFC25776ST. It lasted less than 2 years. We called the company, and got NO more than an answering machine, leave your message, and well call you back. NOTHING happened. There was NO response from the company. I will NEVER do business with LG again, and am still angry at the lack of concern or even response from the company. LG has shown exactly NO corporate responsibility.

Purchased LG dishwasher 2/20/14. Had to redo plumbing to accommodate dishwasher. Did not get it installed for a month, therefore unable to return to Home Depot when it wouldnt clean my dishes. Called LG. Was told I was using wrong detergent and needed to add a booster. That made no difference in the cleaning. After 4 service calls, replacing the sump motor and the main board, it still does not clean the dishes. LG corporate customer service says that it works and that the problem is that I have hard water (never mind that my 13-yr-old Maytag cleaned my dishes). Stated there was nothing else they could do and maybe I should consider getting a water softener. Will never buy another LG product.