LG over the stove microwave caught fire while not even in use. Flames coming out of vents across the top of unit. l have reached out to LG numerous times. Spoke to liability agent once and was virtually dismissed because I had hired a claims adjuster which had zero to do with LG. All I wanted from LG was my homeowners insurance deductible. Now that my ins. claim is settled, I have called LG, was given liability agent Tim **s direct line by a supervisor. I have left him two messages; but he has not returned my calls. I will update this review soon.

Buyer BEWARE! Never knew a dishwasher could have so many problems. Sure wished I checked this website before purchasing. Wont even go into all the details because by now you have read all of the many negative reviews posted before me. Save yourself not only time and money but all the frustrations you will definitely get if you choose this particular appliance. There are many more to choose from so RUN away from this one...even if its free! No joke!

Total piece of junk and I will never buy an LG appliance again. $2000 fridge ice machine then the main compressor failed within 2 weeks of each other. Didnt even bother to try a costly repair so had it hauled away and bought a competitors brand. After some research, apparently this is pretty common with LG refrigerators. LG should be ashamed at making such poor quality equipment.

I have had this washer for 14 mos, am ready to take a hammer to it! Leaks all from under! Floor constantly wet, clothes are not clean and are wet when you put them in the dryer! HD offered me 100.00 to go towards another washer! Really! I just paid you 1800.00 for this set! Very upset and ready to cry because I cannot afford another washer! I will be glad to join a class action lawsuit against this company LG!!! I refuse to talk to a foreigner about my problem but will be glad to talk to my attorney!

4 weeks ago I purchase LG refrigerator Model LMXS28626S/04. It stopped making ice so I called the warranty department for LG because its only four weeks old, I had to hold for over 40 minutes to speak to a live person that was not able to schedule a service call because they did not have anyone available and it will take over a week for someone to maybe call me, No one has called me back, I was told they had no one available in my area so they would have to send a non LG tech out to try and fix it but can not let me know when they will be able to come. Customer service was RUDE!

I’ve loved my LG till it just stopped cooling. Lost everything in fridge and freezer. LG’s customer service is horrible. One rep said I just needed to replace the water filter. Waiting for repairman that I found (they supplied a list and all the phone numbers were LG’s main number).

I purchased an LG washer. After the warranty ran out, a tear appeared in the gasket around the washer. It seems like this is a default, this should not have happened in this small span of time. It will cost around $350 to repair plus the technicians fees. Im very disappointed in this machine and would not recommend it to anyone. A class action law suit sounds good to me.

At 14 months my ice maker quit working. Upon investigation, the ice maker mechanism was binding attempting to recycle for water after dumping the ice cubes. I contacted LG website and was given a phone number which was nothing more than a free something IF I qualified by answering questions. Stay away from this manufacturer. I can verify they make junk and then try to scam you by buying a bunch of unrelated stuff. Im thinking of selling my fridge and buy a better name brand.

We bought a LG side by side refrigerator 7/22/2015. It is now 7/3/2019 and the freezer and refrigerator are dead. Based on all the reviews I have read it is the compressor and it might take LG 10 days to 2 weeks to have someone come and check it out and then another 2 weeks waiting on parts. I think we will just throw it out on the street. we transferred all the still frozen things to a 19 year old Amana that is still running while the 4 year old LG junk is dead. We will never by another LG product

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

I remodeled my kitchen and used all stainless steel LG appliances in my kitchen and have add issues with ALL of them. I will always advise friends not to buy LG appliances. The knobs, all five, on my LG stove broke almost immediately and they are $75.00 ea. to replace. I will not buy these knobs because the inside is plastic and will break again and at $75.00 ea. it is too expensive to have to keep replacing them. I have had to replace the motherboard on my dishwasher. The handle on the microwave broke off and now my French door refrigerator went out. Could be the fuse, which was replaced, or the condenser which means I have to buy a new refrigerator. I have tried contacting both Home Depot and the manufacturer directly with no success. These appliances are made in South Korea and are made rather shabbily... look good on the outside but the insides suck. Dont buy these appliances. Shame on Home Depot!

I have an LG WT4801CW washer that was purchased from Home Depot just four months ago and the washer just quit during a wash cycle and with the lid locked, you cannot remove the clothes. Naturally, the LG tech gave me a reference number and a service center contact to call. The only problem is that its Friday evening and the service center will not be open until Monday. I would not recommend this product to anyone else. Based on other reviews, it seems that LG is aware of the problem as it is not a single situation issue. I will plan on replacing this unit after the one year warranty period is up.

My old refrigerator went out and the LG was on sale for a good price so I bought it. Was kinda small but I needed something in a hurry and they could bring it the same day. Would freezer burn food fast and no room to make ice cubes. The shelves on the fridge couldnt hold 2 gallons of milk at 1 time. It was really just a standard refrigerator. Nothing special. Just cheap and worked as it should. Wish it had room to make ice cubes but it ran for years without any issues.

Had my fridge a year yesterday. It makes horrible noise and I have to open and slam door to make it quit. LG does nothing to help the consumer when you call. This product sucks. Warranty useless.

I purchased an LG washing machine 3 years ago. I have had customer service on the phone on a regular basis, which FINALLY led to them sending out several service persons, who knew NOTHING about the problem. The washer does not have enough water in the tub to even cover the clothes to be washed; I was told to use the “water plus” button to add extra water to the tub...it does nothing. Every load of my clothing being washed comes out with whitish/grey marks all over them, especially pants, workout clothes. And any fleece item washed is ruined by “scum” marks. I have complained continually, only to be told to run the “tub clean” every other week (which, by the way, is an empty tub that just washes the tub, but doesn’t really...). An incredible waste of water - especially for a washer that is supposed to conserve water. Next we were told to run the empty tub on “oxi sanitize” and add a jug of vinegar to the tub. That worked for about 3 loads. I would NEVER recommend this machine to anyone. My sister-in-law owned an LG for 29 days & turned it back in. Bring back the old tubs!! We are NOT saving any water with this machine!!!

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

I am so disappointed in our LG refrigerator with freezer on the bottom. Never again will I buy an LG product. Wish I would have seen these posts before we spent 2500.00 with extended warranty. Thats funny extended warranty spent that $ for the paper we signed I guess. The freezer is not freezing and an odor is coming from the refrigerator. Called LG and was told to call HH Gregg, she supposedly called the while I was on hold, she couldnt talk good English. I asked her where she was located in the US and she told me Alabama, yeah right. Dont purchase LG products, they dont back them and neither does HH Gregg. Wont be buying anything from there anymore. Where do I go from here? Dont have $ for repairs, should have been under warranty, oh by the way, manufacturer warranty I was told by customer serv rep Tammy from Alabama was on seals and compressor and that if she send someone out, I would have to pay labor. Imagine that.

I have an LG Gas range. The temperature sensor in oven has gone out for the second time. Of course it’s not in warranty and of course the part isn’t either. Over $200. To fix again. This is the last time I buy LG.

I purchased the LG WT5101HW Wave Series ultra large capacity high efficiency top load washer with LED display, ColdWash technology, 1100 RPM, energy star compliant on January 1, 2011 after spending hours on Consumer Reports looking for the best machine. I purchased the machine from Appliance Connection and even though they encouraged me to purchase the extended warranty, I did not. I now have an EO error that will not go away. I checked on the LG website and the only remedy was to remove the hose and look for blockages and to check the filter. I did check the hose, there was no kinking and no blockage. There is no filter in the drain line, the only filters are in the hot and cold water supply lines which have nothing to do with water draining from the machine. The only way to get the machine to drain is to have the line lower than the tub, which is not feasible because I do not want the dirty water draining on the floor or for that matter, anywhere other than the drain line. When the error occurred, the machine had a load of towels and we had to wring the towels out and remove the water manually by dipping it out with a small bucket. This took a great deal of time and energy. The LG representative told me that I need a service call and the company that performs the maintenance is 1.5 hours from where I live and cannot respond until Friday between 8 and noon. This is very frustrating to have an issue that may or may not be corrected before the weekend because the technician may or may not have the parts. I also checked the company that is to respond to the service call and they have had several negative comments from former customers. I have now read the comments on this site and am apprehensive as to whether I will have a satisfactory outcome. I am also contacting Consumer Reports since I relied on their evaluation of this washer. I also purchased a dryer and I did get a 4-year extended warranty, which I will probably need. I had a Maytag washer that is now being used by my son and his college roommates. I may ask for it back!

We plugged in our new LG fridge 3 days before Thanksgiving of 2007. Two years and one month later, the ice maker broke down. LG policy would not cover the expense. Four years to the day, after plugging in our new fridge, the compressor failed. That was November 22, 2011. I am sending this note on February 2, 2012, and we are still waiting for parts to repair the new LG.

After 1 year, 5 months of light use, microwave broke. Could be the Magnetron, which has a 10 year warranty, but the service call to see if it is the Magnetron costs almost as much as the microwave and if it isnt the Magnetron, well? All microwaves that I have purchased in my life have lasted until I moved or gave them away. LG Microwave? PITIFUL!!!

Have owned this LG front load washer for 2-3 years. If I could move it myself, it would be out to the curb for the garbage today. I have rebalanced this machine more times than I can count and it still just walks all over the laundry room. Nothing but JUNK!!!

Cools food well, ice maker made a lot of ice quickly, matches my kitchen, easy open door. Easy temperature settings. Plenty of storage space on the door. Easy to open drawers. Need a big freezer though. I have a large family and was never able to store enough meat. Still, it was a good price and fit in my kitchen well. Love the drawers and the door shelves.

I bought an LG refrigerator in Sept 2016, it failed April 2019. I have been without a working refrigerator for over 4 months. They have attempted to replace the compressor 3 times, 2 of these times they also replaced the motherboard, each time its failed. LG told me that they would attempt to repair 3 times before a replacement would be issued. On the day of the 3rd failed attempt I called and was told that they were submitting the approval for a replacement. After not hearing back I called and Im now being told that each of those repairs fell into the same type of repair and that they will be sending a technician to try something different. Not until today was I offered a $150 credit towards a mini- refrigerator. Im being given quite the run-around, a different story each time I call it seems and Im at the end of my rope. How much time am I supposed to take off work to meet repair men, will they attempt this new type of repair 3 more times, then will they try something new? How long will this go on - a year? A refrigerator should last longer than 2.5 years, PERIOD. They are aware they are selling defective refrigerators. There are class action lawsuits about these compressors. Enough is enough. Send me a new unit or give me my money back.

Updated on 03/24/2020: Well this is just a follow up to my last review. Still no change in the fact that LG has the worst customer service. As stated in my last review I bought the microwave last November and after 10 service calls they still refuse to replace the unit, forcing me to take day after day off work as they try and repair the microwave. DO NOT BUY LG is my advice if youre in the market for appliances. I only hit 1 star because it wouldnt let me put none.Original Review: Well I wish I could say my experience was good, but if I had to do it all over I would definitely not choose LG. It started in November of 2019, I was deep in the middle of a whole house remodel and it was time to purchase appliances. I chose LG because they had the look I was wanting and seemed to have decent reviews. So I made my purchase at the Home Depot and set up delivery. They were delivered the next weekend and as they suggested I unboxed everything at once before the delivery driver left and all looked just as beautiful as the ones I had picked out at the store. I was still a week away from actually installing all the appliances so I didnt think to plug each item in to make sure they worked. Thats where the trouble started, the refrigerator, range, and dishwasher all worked great and still do to this day. But when I got the over the range microwave installed and plugged in it wouldnt work. I immediately called home depot who referred me to LG direct. I called LG direct and they said since I waited 72 hours that I would have to have it fixed rather than replaced. Here we are March 1st 2020, 5 service calls, 8 calls on hold with LG, and a pissed off wife, I still dont have a working microwave, and the part they say it needs is backordered. I am beyond pissed off with LG and would definitely not recommend them on the sole reason as they do not stand behind their product. I wish I could return all of the stuff and go with another brand. Ill keep you updated if they make it right. But I have lost all faith in their customer service.

I bought an LG refrigerator SS MODEL # LFX25991ST/05 Serial # 310KRRE1K246 in March 2014. It started freezing the vegetables and there was ice behind the right tray. The freezer begin to melt everything on top shelf of freezer. I called to get it repaired and after I think it was about 2 weeks a repair man came on Nov. 2. (I think his name was Keith.) He ordered parts and came back on Nov.12 and put the one part in and said he made sure the refrigerator was reprogrammed. He had ordered a new cover dispenser because the one on the refrigerator had turn black but they had sent the wrong part so he said he would be back Nov. 23 to install it. That evening when I started to get water there was Er under the word refrigerator and rf under the word freezer. I couldnt get water or ice. I unplugged the refrigerator and plugged it back in and it started to work. Every time I go to get water I have to do the same thing. I called back thinking it only needed to be reprogrammed again but couldnt get them to send someone out because the man who came the first time was scheduled to come back on Nov.23 even though I was told that someone would come on today Nov.19 but didnt show. Now the freezer keeps thawing and refreezing the food. The refrigerator will cool but not get cold. I have lost so much food not once but twice. Your service is very slow and your product is very poor. I will never buy another LG anything.

I dont care how many times a mo. I run the cleaning cycle, it still smells. My laundry comes out smelly. I leave the door open for up to 2 or 3 hours after I wash, dry the inside around the door. I also drain the drain hose about 4 times a mo. I take the roller jets out like 2 times a mo. and clean them. We have leveled it so much and even put a piece of plywood under it and that didnt help with leveling. This washer is really just a joke.

Our refrigerator died right before the warranty expired ($3000 unit!). We have been 3 weeks without a fridge, lost hundreds of dollars worth of food, and are CONSTANTLY having to call customer service to get something done. The local repair service they sent out could not fix, yet I received an email from LG stating that it was fixed, and to take a survey. We speak with someone daily, and now just want them to get this POS out of our house and refund our money. So, even though they have ALL my info from registering the product.... I had to send them receipt copies. And THEN I get a return email stating, Unfortunately, I am away from my email right now, but I will reply as quickly as I can. This was less than 5 minutes after we spoke with her. After reading reviews, I wish I never bought this fridge. It looks like we will have to contact the BBB, and perhaps a lawyer. Will also be contacting Home Depot (where we bought it). DO NOT BUY LG PRODUCTS! Unless you like getting the runaround.

LG bottom freezer, freezer stop cooling. LG sent LG service man, needed new compressor. Worked for 2 months. Came out again July, same thing compressor. Repairman has to order another compressor, parts under warranty 90 days. Here it is October 31. Guess what? No parts yet. Maybe December. Coming from South Korea, repairman says probably not! LG almost says go ** yourself!

I have had nothing but problems with our LG Waveforce top load washing machine. Since day one, it has been unbalanced in almost every single load. It doesnt matter if its a small load, normal size or large load. It is always unbalanced. Because of this issue, the machine tries to fix itself, which ends up using 2-3 times the amount of water just trying to get it balanced. So, when you buy this unit thinking you will save money of your water bill and that its energy efficient, think again. The 45-minute load ends up taking 2 hours and 3 times the water. Another issue I have had is the pulsator. It just pops off the bottom of the drum in the spin cycle. We have had to fix it multiple times and now is unfixable. We will either need to replace the whole inner part or buy a new washer. I have called LG multiple times with no help at all whatsoever. I wish I could go back to my old Kenmore washing machine that lasted 15 years with no problems at all.

Front loading machine - VERY perfect design. Drain pump died in a year and one day! Bingo! Never had that kind of bad experience ever in my life. This set is # 5 in my life in US. Kenmore, No name (GE?) from Sams club, Maytag, Cabrio lasted longest. That 10 years warranty big sticker on LG - like a bad joke. And what is that pile of sticky smelly stuff under machine? Customers service? Nice Indian guy... Trained perfectly to reject any attempt to get parts without paying to their authorized repairman. Chinese parts assembled in Vietnam... This is only left to buy for hard earned American dollars... Sad.

Wish the water dispenser was made differently and wore better. People always push the wrong button and ends up on the floor. Also wish the freezer could organized better.

I have had my LG range for a week and used the oven approx 4 times. I pre-heated the oven to 350 and the interior glass shattered. LG has not committed to how they intend to address this problem. They certainly are not offering to replace my week old purchase!

I purchased a two drawer LG refrigerator (LMX25981ST) in April 2010. In February 2013, the freezer stopped working. I called LG customer services and was put on hold several times for 5-7 minutes each time. Then I was given a phone number for an authorized service center (which it seems was nearly 200 miles away). When I called them, they said they could possibly send someone out the following week (I called on a Wednesday, they wanted me to wait until the following Tuesday). I couldn’t get an earlier time and really needed the refrigerator. And so, I called a local repairman who was able to come that day. He said there was a leak in the freon and that I needed to call LG back. When I reached someone at LG again the next morning, they tried to put me off for another 3-5 business days, which was unsatisfactory. I expressed that I could not be without a working refrigerator that long as I have medication and other needs that must be kept refrigerated. They were no help and seemed uncaring. Also, this was a very expensive refrigerator, and I was at a loss as to why I would be having this problem less than 3 years after I bought it. At the time I bought the refrigerator, I changed all my appliances to LG because I trusted the brand. I had a major problem with the gas stove and had to return it for another model, which also had problems and had to be serviced less than a year after the purchase. The LG microwave oven that I also bought at the same time had a problem with the door, but the service on the other 2 appliances had been so poor that I have been just living with the microwave problem. LG appliances look very nice on the showroom floor and in my kitchen, but that is where the nice stops. The appliances have not held up, and LG has not been helpful in resolving the issues. The customer service is very poor and that, along with the quality issues, would keep me from buying another LG appliance or recommending one to anybody. I have had nothing but problems, and they are ongoing.

We purchased all new kitchen appliances just over 2 yrs ago in Dec 2013. 1st the microwave was delivered dented. They came in and ordered replacement parts which were delivered dented not once, not 2x, not 3x, but 4 times. Then the fridge/freezer stopped making ice, needed a part replaced. The range/oven door glass was developing uncleanable stains in between the front of the door and the inside of the door. Then the oven door started to have a weak seal causing the top of the door to become dangerously hot. My legs were burnt a couple of times when removing items from oven. The door was replaced. The dishwasher stopped working because of a clogged hose. After calling LG for help many times! They sent a tech. And the parts and labor were covered although out of warranty. 2 days later another part went on the dishwasher and again is not working. 1 day after the microwave is not working either!!! Seriously? I cant tell you how many phone calls it has taken to get some positive response from LG. Call after call there was always a reason why they could not help me at that moment and asked that I call back. The customer service is awful! I spoke with several hours, kept me on the phone from 15 to 20 min at a time and half the time they would not even record or take notes of the call! I have missed work and sleep over this and all they can say is we are sorry for the inconvenience. They have no clue. I want these appliances gone! And replaced with another brand. Anything else would be an improvement. Stay away from LG!

It was competitively priced versus the competition and I liked the look better. It had most of all the features I was looking for. I had also heard very good reviews regarding LG refrigerators and decide to try it. I like the stainless steel look it had and also the amount of storage it had and also customizable shelving. The freezer also had a ton of storage and temperature controls were included as well. I dont have a whole lot of complaints. It has been and continues to fulfill its purpose. However, if I had one complaint it would be it has no ice maker.

We purchased an LG Gas Range for our new house in 2017. It was fine for a while with the exception that the last knob on the highest burner would go on with the slight touch or just rubbing by it slowly. This we had to be very careful of. The oven never seemed to be able to be adjusted to the proper temperature and I always had to add time to cooking. Then it decided to throw me F9s. We did everything we could to fix this problem but it would run right for one time and then be back to a F9 after heating to 110. I have stopped using the oven and after reading all the reviews I know I have a dud. No sense in having people to come out and try to fix it with this virus going on. No sense in putting good money into bad. I will never buy an LG product again.

I thought I had purchased a great 30 cubic French door refrigerator 5 years ago for $3k but I was wrong! I have been without a working refrigerator since Super Bowl Sunday 2017, it is now April 20th 2017 and still have no working refrigerator! LG had sent out their contractor a number of times and the back freezer fan and compressor has been changed twice and the gas valve changed and still it doesnt work! Customer service and executive team cant seem to help a mom with toddlers. I have been treated horribly, LG doesnt care! I recently went looking at new appliances at Home Depot and they recommend LG until I told them my story and that awesome salesman will no longer recommend LG! I will continue to tell my story until something is done to repair my fridge!

I bought an LG French door refrigerator March 18, 2015. Within last 8 months I have 3 repairs (freezer unfrozen), now the issue is coming over again. I called LG customer service 4 time on yesterday total use about 3 hours. They said they will sent someone to check the ref and I called at 6pm to double check and make sure the appt has set, they told me the appt was confirmed. Then I take a day off wait for it. Today, no one show up. I called LG customer service again, they told me no one set up any appt for me on yesterday and they set up another appt on next Tuesday. I have to take another day off, wait for that. And same issue has repair 3 time, still has problem. DO NOT BUY ANY LG PRODUCTS. THEIR WARRANTIES ARE JUNK. CUSTOMER SERVICE IS NOT THERE TO HELP YOU AND LIE TO CUSTOMER!!!

We bought all new higher end LG appliances. Dishwasher, range, refrigerator, and microwave. Fridge had a catastrophic failure at just over one year, luckily we bought the extended warranty. Then the ice maker died at about year 4. The micro broke in the first year (under warranty) and again at about year 3, (I was able to fix). The dishwashers rack rusted out at about year 2, again warranty and then the dishwasher just died at year 5 and may be too expensive to repair. The range has been problem free. The entire line of appliances appears to be inferior with regular breakdowns. Now that we are out of warranty we will replacing with different brands as things continue to die. All in all we are very dissatisfied and will never buy LG again.

The ice maker fail to produce ice just a few months after buying the refrigerator. Luckily it was under warranty and a technician came out a few days later and made a quick repair. I purchased the refrigerator in 2009, and I get things fails with age. But it is scary when start to find small and large pieces of plastic in your mouth after drinking a glass of your favorite drink. In fact I swallow a large piece and almost choke. This type of problem may cause serious injury or death to a small child and old person. Check your ice maker.

We bought a double oven LG range. The dials to turn burners are located on front of burner surface area. We’ve found when you clean range top, it’s easy to bump against dials and turn on burner without knowing until surface gets warm or hot. Also, there is blistering on outside lower panel oven door.

Very sleek looking. Color (slate) is great. This is my first front load washing machine. Very handy. I love all the cycles. The quick wash is a nice feature. I like the way it really extracts the water in spin cycle. It really cuts down drying time.

I purchased an LG Front Load Washer (model:WM2688HWM) on 8/19/06 from Best Buy, for $1,349.99, plus pedestal for $179, 2-pack of hoses for $26.99=$1,555.98 plus $101.14 for tax. My total payment was $1,657.12. In addition, we purchased the 5 year service plan from Best Buy for $199.99. Our total investment was $1,857.11. The unit was delivered on 9/15/06. Exactly 5 years and one month after delivery and 1st use in 2006, on 10/15/2011, our machine flashed tE on the display, and we could not use the machine, and we were out of warranty by 1 month. An authorized LG technician was called, and he came out, ordered a new thermostat, and replaced it on 10/24/11. 3 weeks later, on 11/18/11, the machine stopped, and again flashed tE on the display panel. The technician was not able to come out right away, so a new thermostat was installed on 12/3/11. On 1/31/2012, the machine flashed tE, is not working, and again I am waiting for the Authorized Technician to come. I called LG Customer Service this morning, (1-800-243-0000). The rep I spoke to was very nice, but could only give the answers he is trained to give. I then spoke to a very nice supervisor, who was also well trained to give non-helpful answers to the consumers. My first washer lasted 22 years, and it was not an LG. I never had a service call for a thermostat problem on that washer, but did replace it once on the dryer. At that time we were a family of 6. The children played sports. We did a lot of laundry, but the machine was made well, and I paid a fair price for a product that was predicted to last 20 years, but lasted longer. With all the laundry we did, I would have been thrilled had it lasted only 15. This LG has cost much more money. Our youngest was a senior in high school, and then left for college when we bought it, so basically I have done laundry for my husband and I, who dont get terribly dirty, and the machine was used 2 or 3 times a week. The repair man is now here, and the new thermostat he has installed is still flashing tE. He said he has spoken to the company, and was told that the problem could not possibly be the main board, that it has to be the thermostat. He is on the phone with them now. I will pay for another service call today, but as soon as I send this email, I am going to start researching and determine what washing machines have a better service record. I have been told that LG has such great technology, but what benefit is good technology, if it cannot be incorporated into a product that will work for a reasonable length of time?

i purchased an LG dishwasher and refrigerator new in 2007. Their products are junk. I have had problems with both units and made numerous service calls. Their customer service should be called customer no service. Dont make the same mistake and throw away good money on cheaply made appliances.

We purchased an entire set. (Refrigerator; double range oven; microwave; dishwasher.) We moved into our house and did major renovations before installing the new appliances. Now it’s over a year and we finally had the contractors put everything into our renovated kitchen. The dishwasher is not running properly. The range is leaking gas out of the burners. This is simply ridiculous. I called LG to see if they can send out a technician and they want to charge me $250 to send someone to look at things. They said it’s out of warranty. But the items are still new and freshly out of the box. So the issue is with LG items! The products have a nice appearance but don’t work properly. Is this a scam to get you to buy the extended warranty?? I paid almost 6k and they still want to charge me to fix something that is new.

I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.

Worst customer service call. I have been listening to the recording for dont know how long. Meanwhile I read all reviews which have experienced worst than me. I hope my call gets answered and my issues gets resolved. I need to start praying and wish me good luck. Customer service at LG sucks. My recent purchased refrigerator does not want to give cold water, my tap water is colder than the first cup in the morning from my fridge. It is not even 3 months old.

For four years I operated my LG Top-Loading Washer, Model #WT4801CW, using only HE detergent, managing the size of loads, etc. It worked well. However, over the years the bleach dispenser clogged, a two-inch crack developed in the top of the washers casing, and then in mid-cycle, the wash plate and cap popped off - bouncing around inside of the barrel and failing to agitate. Of course, LG offered the extended coverage (using another company, I later found). I could either spend close to $300 and receive two months of coverage or for almost double that amount, receive a full years coverage. I elected to buy the two months policy.After about a week, a tech from a local repair company came out, evaluated my machine, and sent them a report, including pictures of the damage. This seemed correct and the tech was personable. However, after another week, I called to find the status of my repair. They told me that I had to call LG. Of course, after extended conversations with a number of customer service reps, I was finally passed to LGs sub-contractor who actually administers this coverage. They, based upon the report of the visiting tech, determined that I had abused my LG Top-Loading Washing Machine and they had cancelled my policy. How, I asked, did they determine that I was as fault and abusive for the wash plate and cap popping off and bouncing around in the machine in mid-cycle?In short, nothing that I could say made any difference. They had made a partial refund of my coverage amount, and therefore the case was closed. So here I sit, fuming that there is nothing that I can do to refute this action and LG Customer Service refuses to take any action either because the coverage is with their sub-contractor. Im out $100, now branded as a WASHING MACHINE ABUSER, and no closer to a repaired machine than before. I highly recommend that you refuse any extended coverage based upon my experience. Otherwise, I TOLD YOU SO. Let the buyer be aware.

Great machine. Does what it is advertised to do. Efficient, large load capacity, easy to clean. Does not move if you adjust the legs to level the washer. The only issue we have is the washer is under cabinets that are installed in our laundry room. It stick out a little more that I would like.

We bought LG True balance WT4801CW washing machine and matching dryer. $1600.00, on sale on Black Friday 2011, at Home Depot for the set. I hate it. The water doesnt even cover the clothes. I thought something might be wrong with it so I looked in the book and it says it does not fill to cover the clothes, STUPID. I knew it really sucked when I put in a sheet that my grandbaby had touched with powdered sugar on his hands. I even put the washer on extra rinse. I pulled out the sheets and the powdered sugar was still there and DRY. Now the cold water is leaking into the tub even when the washer is off. We have to turn off the cold water completely in between loads. If you forget to remove your clothes as soon as the cycle finishes it will fill with cold water so you have to rewash or at least rinse and spin as there is no spin only option to remove the water. I called LG, they gave me a number to the service repair. I called them, they dont have a repair center. You have to pay them $75.00 to come to your house then they start the billing. I will purchase another washer as I am not putting in any more money into this piece of junk. We own lots of other LG products including cell phones and love them but LG needs to stay away from large appliances as we can all see they SUCK.

Four weeks ago, my LFX25960SW LG Refrigerator displayed an ER dH error code on the front door panel. All of my food was warm and the fridge was not cooling. I called LG (what a circle jerk) and was referred to A&E Service. I called and was told that I would have to wait a week for someone to come out. He came out and said that it was the bimetal heater, which he doesnt carry in his truck and would have to be ordered. It was shipped to my house in 4 days. I had to wait another week for the serviceman to come back. He took off the old one and put the new one in, but when my husband checked the part he took off, it was working. The serviceman said that it might be the circuit board, and that he would order it. A few hours after he left, the error code came back and the fridge was warm again.I wasnt confident that the part was ordered, so I called LG myself to order it and found out that the serviceman hadnt ordered the part. It came 5 days later but we had to wait another week for the serviceman to come back. He put in the new circuit board but within 5 hours after he left, the error code was back and the fridge was warm again. Luckily, we had a small fridge in the garage; but it was getting pretty annoying humping bags of food back and forth. I just called LG again today and was told that they would call A&E and look into the matter, and call me back. As of yet, there has been no phone calls. I guess its going to be another day of waiting for the phone to ring. The time Ive wasted on the phone with LG and A&E and on waiting for the repairman have been very frustrating, and my fridge still doesnt work.I live in Missouri and actually called a repairman I know in Chicago. He told me that he doesnt even work on LG because you cant get parts and theyre nothing but junk. I wish I had known before I bought this high priced piece of crap. I will never buy an LG product again. They do not stand behind their product. Once its bought, youre on your own.

We bought this LG refrigerator Jan 21, 2012. It is the biggest waste of a thousand dollars we have ever spent. Last Labor Day it stopped cooling. Had to wait a week for a repairman. One took pity on me and told me over the phone to remove the back and dry out with a blow dryer. It worked. So now this Labor Day it wouldnt cool again. And guess what, had to wait another week. We decided not to melt the ice since we had a warranty. The repairman came, took the back off and fiddled around, said it was good and left. The fridge, still four hours later wont go below 40. We called the repairman. He said it is ok to put some food in. So we did, really fast. Now it is 50 degrees. Clearly we will be going back to coolers and five bags of ice a day again. We are so fed up. PLEASE dont buy LG. Not only does it not work well, but it dents if you look at it, and the little humidity control on the veggie bins snapped off the first three days. Just hate it. But it was the largest fridge that would fit through our small doors. So we had to buy it. PLEASE PLEASE dont make the same mistake. Now cancelling cats surgeries to buy another fridge soon. Sigh.. Anyone know a brand that works?

It was an up to date refrigerator and was spacious. It kept things at the right temperature and I like the color of it as well. It also had wheels for easy movement. It was fine the way it is. LG should make more of those kinds. It was a perfect weight and size. The refrigerator fulfills its duties. The price was perfect for my budget as well. It went with the design of the kitchen and the features are awesome. The other brands didnt come close to the LG.

The LG washing machine, I have a top load... spent a great deal!!! It supposed to be energy-water efficient - FORGET THAT. There is not enough water to clean the clothes or agitator clothes comes out dirty and take the ENTIRE day because if while in cycle the machine the clothes are not always balanced WHICH MEANS YOU HAVE TO BABYSIT THE MACHINE and CONSTANTLY adjust clothes to balance and STILL it doesnt work. It will go back to filling rather than rinsing. PURE JUNK!!!!!!!!!!!!!!!!!! BIG MISTAKE! I WASTED A LOT OF money, time, have been so aggravated and frustrated. BIG RIPOFF!!!!!!!!!!! I repeat RIPOFF!!!! How dare they sell such overpriced garbage!!!!!!!!!!!!!!!!!! Very disgusted! Minus 10 stars is what I give this product.

Excellent value product. After five years of use the refrigerator looks almost new. The ice maker dispenser broke but that was covered by the warranty.

This is the worst machine I have ever owned! It cannot get through a single cycle without an error being displayed and the washer shutting down. It takes hours to do one load of laundry. Will never buy one again.

I liked the compartments, digital screens, extra room and thermostat regulation. It was always easy to clean. The extra compartment gave room to easily organize items. I always enjoyed chillers to use. Any issues were easy to replace. It was a good price and I trust the LG brand overall since I havent had issues with products. It had compartments and better room over other fridges. If I had issues all were covered and I had good customer service.

I have three LG appliances and I have major problem with all.My microwave shelf makes contact with the oven wall because of too much play with shelf brackets and because the shelf should be smaller that what it is. It burned a line through to the metal and arced sparks. I wrote to the company service on the LG website but they did not reply. Today I called LG. The company representative said that it was no longer covered with warranty. I stressed that it was a safety issue and a design flaw. I switched to a supervisor who did not budge from that stand. I explained that it has been that way since day one but I had been very careful, that I always pull the shelf to the most forward position. Of course, as it should be safe for everyone.She said that she could have someone repair it at my expense. I said this was not acceptable. She then said I should buy microwave paint at the hardware store to fix the oven before using it again and not to operate it in the future with the shelf in, some solution! She also said the manual explains when to remove the shelf. I asked if it says never to use the shelf since that would be the only way to avoid the problem. She acknowledged that it did not. I reminded her of the light relay fire issue that they had with their refrigerators and that LG avoided the responsibility for that for about 4 years. Online reports made it clear that they only started to cover the repair recently on the 2005 models. I also made note of the problem with the leaking of the water through the seam between the two panels on the front of the dishwasher. She noted my problem but again, she said that it was off the warranty, but that she would send someone to my home to repair it at my expense. Again, this problem exists since day one. Someone needs to make these people responsible for their products. The refrigerator incident could have burnt my house down. Heaven knows what damage the toxic fumes from the microwave could cause.

Our 2.5 year LG LSX526326S refrigerator stopped working this morning. Its blowing barely cool air and not keeping food cold... I am pretty sure we only had a 2 year warranty and spent just under $2000 for the refrigerator back in December 2014... Very disappointing.

LG is one of the best dishwashers I’ve use, very efficient in less water, great heating system for drying, many rinses for clean dishes. Yet uses less water. The time to wash the dishes could be in a shorter time. Mine uses 2hrs 11 minutes then the dry process. I’d buy the same machine just the as I love the fact that you rarely have to rewash any dishes regardless of the food that sticks to it. Love it!!

I bought this LG (Low Grade) refrigerator (lsxs263662) brand new when I bought my first house. This was the worst mistake I have ever made. I should’ve did more research on this company before I spent $2000 on a oversize cooler. I bought the fridge in 1/23/2017 and about a month of use it stop cooling. The whole fridge was full of groceries that all went to waste. I contacted LG and they sent a service tech to come look at it. He said it was a compressor issue and had to order a new one. About 2 weeks later the compressor arrived and he came back to repair it. About a month after that the refrigerator stopped cooling again. Again we contacted LG and same issue again. This time the service technician blamed it on the first service technician for the refrigerator failing again. So same deal he ordered another compressor and came back to repair it. Relieved that the issue has been fixed which was around 4/12/2017 and assuming that this can not possibly happen again, I went on with life. About a month after the second repair the fridge broke again, same issue it stopped cooling. Again called LG but this time the service technician which was supposedly a actual LG technician never showed up. This was around 5/2017. Kept calling LG and they kept sending that same guy that never shows up. They stated that he came on the day that was scheduled but there wasn’t anyone home. I know that was just an excuse because I have 2 retired parents that is always home. So now about 1 month of waiting for the technician they sent him again. This time he said they gave him the wrong address, that is funny because they have been here three times before so how can they send the wrong address? It’s now 2/7/2018 and LG is refusing to fix my refrigerator the third time because it’s now out of warranty. LG’s replacement policy is that it needs to be fixed three times before they even consider replacing it. I put the third claim in 5/2017 way before the warranty expiration date. They gave me the run around until the warranty ended and now they are refusing to fix it. I had to go out and buy a $300 fridge to keep my groceries in and that fridge has not gave me any trouble since the day I bought it. Do yourself a favor and stay away from this company. Customer service does nothing to help and when you ask for a supervisor they just hang up on you. I’m working with a lawyer to get their attention. Hopefully they won’t get away with this type of business practice much longer. For now please don’t support their business, Give their customer service a try and you will see what I was dealing with. YOU HAVE BEEN WARNED.

I will never again buy LG products! They are horrible to deal with. I was on the phone with them for three days. I was told three different stories by three different people. We bought a refrigerator three years ago. Just now, the compressor went out so I called the company and they told me that it was covered under the warranty. However, they did not tell me that I had to pay for all the other parts, such as freon, etc., to get it running again. As a result, I have to pay over $400 out of pocket to fix this side by side stainless steal fridge, along with the $100 worth of food that I had to throw away! I expect much better service when I paid that much money for a product! I will never buy LG products again!

Our LG refrigerator compressor went out. I have been on the phone 4 times for hours and today was told the compressor warranty is only 7 years when I was previously told all was good it was 10 years. They had previously asked for all my information each time and even email of the repair place to initiate the warranty. WORST CUSTOMER SERVICE EVER. What a waste of time. I will NEVER EVER BUY LG again.

I have the top loading LG washer without the agitator. I hate it. My clothes come out in a tangled mess every time I wash them, so much so that some of my clothes have ripped and have holes. This has been going on from day one, I purchased it 5 years ago, I wish I had returned it. I even open it during the rinse cycle and untie and untangle them and by the end of the cycle they are all twisted up again!! I will never buy another washer like this again. Give me back the agitator. I have never minded doing laundry but with this problem I dread it.

I purchased this refrigerator in April, 2017. In August, 2018 the refrigerator and freezer stopped working on a Thursday. A tech guy came on Monday and said it was the compressor and installed a new one. It still did not work. He came back and said there was a leak in the coil and he would be back on Friday. He installed the new coil and it still does not work. This is now over a week and I still do not have a working refrigerator. He is supposed to come back again tomorrow, Saturday, to do what? This is a lemon, plain and simple. I will never buy a LG product again.

We purchased the LG Front Load Inverter Direct Drive Washing Machine (Model: WM2301HR) and Dryer. I paid a pretty penny for them both. After a little over a year, our washing machine and clothes smelled rotten and mildewy. My husband looked at the machine and noticed molds on the bottom and in its parts. There should be a recall on this machine. Its gross and unhealthy for a household. The dryer takes two cycles now to dry a load. Of course, its past the one-year warranty so we are ** now. Dont buy these machines. Its a waste of money and it looks like there have been many similar complaints on these machines in the past.

Approx 13 months after purchasing this nice LG French Door Refrigerator, Model LFXS30726S, the door display panel had a strange looking black leakage appearing at the bottom. This continues to get worse. It was outside of Mfg warranty (of course), purchased from HHGregg. Took pictures, tried to work with HHGregg, LG, and the service contract company---all said this was a cosmetic issue. No harsh cleaners have been used, no misuse or abuse. Now a year later its even worse. LG customer service is horrible, no help whatsoever. Warranty company continues to say cosmetic. So after spending over $2000 for this refrigerator, its my problem. I will not buy an LG product ever again, and I tell everyone I know to stay away from them. This is why I am writing this review, so other consumers wont be caught in a similar situation.

W2277 tromm washer - Pay a premium price for an appliance, then buy an extended warranty to cover the problems in the first couple of years (and there were several), then the whole thing needs to be replaced just before year 5. Now you can go shopping again and repeat the whole process over again. Wash-rinse-repeat. Tub bearing, tub, carrier... I can buy new for the repair cost. Got to spend $150 for the bad news. And I have to have the carcass hauled off.

I just purchased my LG double oven range one month ago. Cleaned the cooktop as required by manufacturer. Razored off the food stuck on as by manufacturing specs. A stuck on piece of rice being scraped off by the razor provided with the range caused a chip in the glass. The rice and a piece of glass top came off together. LG states this is not covered under warranty and will not repair. Cleaning a stuck on piece of anything should not cause a piece of glass to come off with it. I bought 3 LG appliances at the same time and I will not buy again. I have had a glass cooktop range before. Cleaned it several times the same way never a problem. This range was over $1000. That glass top should be bulletproof as far as I’m concerned.

I purchased a LG washer and dryer about 6 weeks ago and is now a huge regret. Whoever designed these appliances has never done laundry. The most frustrating W/D I have ever purchased with the stupid bells, whistles and lights. Most of the different programs are useless and not practical. Theres a thumping noise in the dryer when the drum is turning, not suppose to be there but as long as the drum is turning no one will consider it a problem, I will NEVER purchase another LG product again and I suggest you do the same.

I bought a front load LG washing Machine. I unplugged the machine when I heard it making a kind of grinding sliding noise. To me it sounded like the belt broke. I called a local repairman to come see about the washer. He told me he could not help me because LG is a brand name out of Korea and its very hard to order parts for these type of machines. He told me none of the local repair guys will come fix it and if they did they would charge a lot. He told me to call the warranty company, but my warranty ran out already. I had no idea LG was a Korean name brand. I will never purchase another LG, anything.

We bought a front loading LG washer and dryer. We thought we were buying the best. It has turned out to be the worst. Our towels have a horrible odor. No matter what we do, the towels stink. I have used the correct soap. Cleaned the tub, but nothing helps. I dont smell it on our other clothes, just the towels. It stinks up the whole house.

Its a great refrigerator. The only actual problem is with the French doors... they never seal shut and the door alarm doesnt go off to let you know. You have to make sure you push on them to make sure they are closed. The other problem is that the plastic on the inside cracks easily. Other than that I love it.

We bought an LG Refrigerator 4 years ago. The compressor recently failed. We were astonished to learn that it would take 3 weeks before it could be repaired. However, it got much worse. A few days before the scheduled repair, we were notified the repair would be delayed another week. Then on the day of the newly scheduled repair the repair technician called in sick. We were delayed another day. The next day the technician went to the wrong address. The repair was delayed another 2 weeks. At the next repair date a tech finally showed up at our house, only to inform us that LG shipped us a generic compressor and he had not been provided the tools to install this generic compressor. The next available appointment for a tech with the appropriate tools is 3 weeks away. The tech also informed us that he couldnt even guarantee that the compressor would fix the problem and we might be back in the same boat in a matter of weeks or months. I will never buy another LG product. After being without a refrigerator for over 2 months, we are likely to just go buy a new refrigerator at this point. What a horrible, frustrating and maddening experience.

I would never buy any product from LG (FH4B8QDA1) again. I bought a washing machine that within 6 months was marking my laundry with black streaks. I phoned LG who sent their local engineer. The man who came out said he had never seen such a clean washing machine (I used Calgon as per LGs care instruction in the booklet). He took some photos and said they would be in touch... but he thought the door seal would need replacing even though there was no marks on it at all! I never heard back from them. So I phoned LG again. LG said after the engineer had looked at the machine and made a report. It was because I was using Calgon to clean the machine and non bio laundry liquid. I wasnt entitled to another opinion as I had, had an engineer come out to me! The only thing I could do was to get an independent report on the machine.So I went back to the shop where I bought it and they knew someone who did reports. I had an independent report done on the machine and it was proven by two people and photos that there was grease in the bearings that was getting into the machine. After LG had the report it again took a very long time for any response and a lot of phone calls on my part. They accepted the machine was faulty and were going to replace it. I asked for compensation for all clothes and bedding that had been ruined and I had, had to replace. Suddenly there was nothing wrong with my machine and it was the fact that I used non bio!!! The shop I bought it at ended up replacing it for me. I would never recommend LG to anyone and their customer service is appalling. So much, that I havent even registered this new machine as obviously a guarantee doesnt mean anything anyway!!!

LG DIRECT DRIVE 7 KG F1292QDP25 - I bought the washing machine in Dubai and shipped to India. It worked hardly 50 hrs and started malfunctioning. A service request was logged thru a Dealer in Kerala and the Mechanic attended the case promptly. He confirmed the Electronic Control Board was damaged and it was why the program were not running properly. I spoke to the local service manager and he confirmed that warranty could not be given for the machines purchased outside India. However, asked him to order the part but, he could not get “any response from LG for the last two months. As the machine stopped working I contacted the local Distributor in Dubai last week but, they also did not keep stock. For getting the Part from Korea they wanted me to pay Dh.650 which is almost half the cost of a new machine.

I purchased the refrigerator in 2016. Sadly after only 3 years it quit cooling - seems to be an issue that others are having. Ridiculous that such an expensive item fails! Tried to have it repaired but I cannot find anyone local that will work on LG appliances.

4 of 5 of my LG PRODUCTS have had problems. My LG side by side refrigerator with ice maker and freezer on the bottom caught fire on Christmas EVE one year while we were sleeping. After much negotiating it was finally replaced. The replacements ice maker failed and the doors broke twice. My LG top load washer rusted out... it took a year to get it fixed. Meanwhile it had a couple of recalls on the panel and tub. My LG dishwasher stopped working altogether... I replaced it. The second doesnt clean my dishes well. AT THIS POINT I HAVE NO FAITH IN THE PRODUCTS OR SERVICE DEPARTMENT. LG simply does not want to deal with their faulty products and its customer service dep representatives are difficult to understand.

We purchased a new LG dishwasher. After the 1st time using it came up with LE error. Paperwork mentioned problem with motor to call for service. I contacted LG service. She took down my information and told me she could not get it repaired for approximately 2 weeks. I then called Conns service and they stated they would get back with me within 48 hrs. 48 hrs came and went so I called back. They stated they cant find a repairman in the area. This was unacceptable so I contacted 2 other managers before I got any thing half way accomplished. They had to send a man to my house to verify it was getting the error code. They then decided yes it needs replaced. This should not be allowed. I just hope I can stop this before it happens to anyone else. Needless to say they are SUPPOSE to deliver a new one Friday.

I purchased a French door/double freezer drawer refrigerator in 2011 from Home Depot. I renovated my kitchen in white appliances and cabinets. The control panel/water dispenser, as well as the tops of the drawers and doors have turned a very noticeable yellow. They are made of plastic and no longer match the white of the refrigerator. My house is air conditioned with an automatic dehumidifier. Not that it should matter but I cannot think of any reason this should happen except the parts were made from an inferior plastic. Its made my new expensive refrigerator look old and has ruined my all white kitchen. The ice dispenser is always clogged and difficult to get ice from. My main problem is the look of my refrigerator in my kitchen. I called LG customer service and of course they said its not covered under warranty and there was nothing they would do.

Refrigerator compressor died. Called LG. The repairman did not show 2 times at the scheduled day even when I called the day of, they said he would be there for sure, he didn’t. Rescheduled each time for 2 weeks later. Then he showed without parts although we knew is was the compressor and came back in two weeks. I had no refrigerator for about 6 weeks and lost $1000 worth of fresh and frozen food. They try to make it so hard you give up trying. I called both LG and the repair people 20 times each. They said they would reimburse me for lost food but I will probably never get it.

From the very beginning, the freezer door pops open slightly when the fridge door is closed. It isnt always noticed until water puddles up on the floor. The hose to the ice maker has been fixed 7 or 8 times because it keeps splitting. The ice maker jams up and wont release the ice. Today, I woke up to water all over the floor. There was no power to the whole unit. I checked the outlet and there was power. I cant get a hold of a repairman.

Absolute worst customer service ever. $3000 Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period. Had to purchase a repair plan for $350 to get it fixed. Repair person has been here three times and it is still not working over one month later. I have been living out of coolers for a month now. Now they are telling me they have to get authorization to order a new part, which if that goes through wont arrive for another week. This is ridiculous that we should have to go through this for this long. I replaced all the appliances in my kitchen last year with new LG and this is what I get. I have an old freezer in my garage that has lasted for 20 years without issue. Should have stuck with it.

Purchased our washer from Home Depot about (4) years ago, and if I could return it, I would. This has been the worst machine I have ever had. It doesnt dispense enough water to clearly wash clothes. I know this as my husband drives a truck for a living and brings home very grungy work clothes, and I can never get them spotless. Its really disappointing when you spend good money on appliances, to only have that money wasted on something you cant return. This machine smells, rattles and take forever to complete a cycle. Theres no rushing to get a load done at night. I could go to the laundromat faster!

Purchased LG dryer DLEX3250W in 10/14. The lint filter has not fit into the spot for a while - seems to have swelled and pops up. Twists all sheets and clothes. Now, the corner broke off and 10 items (sheets, womens underwear, tanks, camisoles, summer dresses) all are ripped and destroyed!

Purchased a WT5001CW top loading washer Nov 2011. Oct 2012 it failed. The machine shut off with the lid locked and a full load of laundry stuck inside. Took nearly 2 weeks to get a repair technician to look at the machine and another 10 days to get the replacement part. Spent a small fortune and a load of my time at the Laundromat. The circuit board failed, was replaced under warranty. March 2014 the same thing. Wont turn on, makes the on chimes but nothing lights up, the lid is locked with my wet laundry stuck inside.All my wifes nursing uniforms were in the machine, out of desperation was forced to pry the lid open to retrieve our laundry. Out of warranty and disgusted. This was an expensive machine, but I refuse to keep repairing/replacing a circuit board that apparently is flawed in design or has another issue that is causing the board to fail. WILL NOT PURCHASE ANOTHER LG PRODUCT.

LG said the refrigerator I brought from Home Depot was refurbished so they would not cover the warranty. When I asked then for a statement from the repairman so that I could question Home Depot, LG refused to give any info about what the repairman said. Home depot insist that the refrigerator was new. LG will not be responsible for their product. I paid $1400 dollars for this refrigerator and now the compressor is broken. LG has a warranty for seven years on the compressor and they dont want to fix it and referred me to a company that wants $700 for the repairs that LG suppose to cover. If LG demeans this product refurbished they should give me a statement from the repairman, So that Home Depot could be responsible for selling me a product as a new one but it wasnt new. I think that Home Depot and LG are conspiring a fraud. That is why each company isnt saying anything or doing anything.

In May of 2009, I renovated my kitchen and bought two new appliances - an over the range microwave and a dishwasher, both LG products.Last week, on February 8, 2012, the microwave stopped heating. I called the company and after describing what happened was told that the magnetron went out. Since this is my second home, this microwave hasnt been used more than 100 times from the date of installation and I felt they should take responsibility for the repairs. I was told that the magnetron is covered but the labor is not. Then they told me to call a certain company to have it fixed. The service company said that they will order the part and when the part arrives, they will call me to have it installed. They refused to give me an estimate for the cost of labor. Eventually, after several calls, I was told it is around $220! At this point, I sent two emails to the LG company and as of today, February 15, 2012 got no reply.My other appliance, the LDF9810ST dishwasher, simply does not wash. I wash everything before putting it in and, again I wash and dry some dishes after the 3-hour cycle is done. Also, the plastic baskets are falling down or do not slide back. It is the worst dishwasher I have ever came across. When I told them about this problem I was told, Oops! You bought a floor model, and because of it ,we cant help you at all!At this point, I am angry, and I feel used and abused by a company that makes such bad products and cares so little for the customers.What a self-centered motto on their website, Life is Good! Whos life?I will never buy another LG product again and I will advise all my family, relatives and friends to not buy LG products either.

Sadly, we are having similar issues with our relatively new LG French Door top of the line refrigerator. About 6 months ago, the ice maker stopped working. I had to have it replaced -- thought it was covered by Geek Squad protection, but thats another story. NOW it just quit working. No signs or symptoms. Just yesterday it was fine, today everything is thawed. I called LG, tried to trouble shoot over the phone with the smart phone diagnostics which didnt register any information apparently, so I had to call a certified technician. Of course, the ONE that is within an hour of my home, cant even come to look at it for three days and probably wont have the part. The customer service lady did tell me that the compressor would be covered under the ten year warranty but the snarky receptionist for the technician told me only if I have the owners manual and the receipt. Really?? It is clearly a new fridge - ridiculous! Life is NOT good when you have six kids and no refrigerator for a week!

First washer for me. Going to washaterias 55 years, not anymore. I researched item for years, paying attention to what was new, reading Consumer Reports etc. When I got my first home a few months back, I knew what to do. I set up alerts and bought the LG Direct Drive. Its spin speed lets me just hang clothes overnight with a fan, no need for dryer. OK, I couldnt afford a dryer so a faster spin cycle was very important. Machine is excellent.

I bought LG Tromm set washer and dryer on 10/12/2006. The washer has been a constant problem, and currently, I have been without the use of this machine as it has been waiting for parts. A service man came today to do the repairs (2 weeks without the parts) and found that the drum is bad and stated the machine is junk.I am with American Bankers on an extended warranty that expires today, and I now must wait even longer to see what they are going to do about this machine. The drum has created holes in the front assembly of the machine, and there is even a chance that they do not even make the parts any more. I feel that they need to do something immediately as we have waited long enough for the parts, and now, there are more issues.I would never buy appliances from a store that does not provide their own service contract as that seems to be what is causing such delays in this issue. Why pay good money for the machine and more good money for the service contract, only to be sitting and going on 3 weeks with no washer and no one contacting us to tell us what they are going to do about this issue? This is the worst washing machine I have ever owned, and I will never buy another LG product.

2 year old LG dryer, electrical problems inside the unit. It is sickening to read about so many problems with LG and service. I don’t plan to pay for more than this first repair. It will be on the curb. Get me Hecho En Mexico products, not China.

We purchased our LG linear compressor refrigerator 3 years ago along with a LG gas stove with double ovens. Last year the ice maker broke and the upper oven igniter went out. Now the compressor has gone out on the fridge. It leaked water all over my hardwood floors. Of course everything is out of warranty. Im so disgusted with LG. These appliances were part of a kitchen renovation from Home Depot. Never, ever again!!! My husband was able to fix the oven, but after reading all the negative comments, we are buying a new fridge and tossing the LG. Enough is enough. I hope the class action lawsuit in Illinois is successful.

Cleans very nicely but is just starting to get noisy. Love the ease of use and the rinsing it spot free. Perfect for a family of 4 but I can see its going to be too large when kids go to college soon. Modern looking, looks up to date. Wish I had gone with the stainless steel finish but that was much more money. I love the dishwasher but sometimes its too large like when the kids go away for weekend with friends.

The knobs were cracked and broken and we were unable to turn the gas all the way off. The repairman said he smelled gas when he entered my house. He ordered three new knobs. I then called LG at 800-243-0000 and told them that I had just read all the complaints about the range knobs, and how upset I am to learn that LG was doing nothing about the problem. I was then told that LG has a new replacement knob that they will send me free of charge. Five new knobs. No charge. I then asked why they were not notifying their consumers. No answer. I hope this will help someone else.

We bought a brand new LG washer and dryer set, front loaders several years ago. I was so excited to have the latest and greatest. As soon as our warranty was up, all 3 agitators fell off - inside a wash and most of the items were shredded to bits. The appliance store we purchased them at told us we were SOL, and to call a repair man. Due to unemployment and lack of funds, we were forced to try and fix it ourselves. We finally found a waterproof glue which holds them on for a few months but they continue to fall off and we have to keep sticking them back on. Oh, and when I use my dryer for towels or a sheet set, it squeaks loudly as it tumbles. I do not overload either machine, and its not like I wash rocks. Ive never heard of anything like this happening to a washing machine. My husband is on his way now to the home improvement store for more glue, as the load of towels he just ran was making the loud booming sound of it happening yet again. We also get the funky smell, mostly on towels, and I have to keep wiping the inside of the glass door to keep the mold from growing, but I can deal with that. I will never buy an LG product ever again. Did I say never? I mean it too.

This review was for model # WM0642H (approximately five years old, purchased new). The fill sensor failed, and when the recommended appliance repair firm ordered the replacement it was supposed to come with a new fill hose. It didnt, the part is apparently unavailable. They told me purchase a new washing machine.

I purchased a side by side Lg refrigerator in 2018 from Home Depot. I also purchased an extended warranty for this product through Home Depot. The extended warranty company is Asurion. After 2 years and 1 month my fridge died. It would not cool. This happened on a Sunday. So I called Lg that day to find out they were closed. Then called my extended warranty dept. My first called I was put on hold for 39 minutes...only to be disconnected. My second call, after another 40 minutes, I spoke to Dwayne ** who gave me a claim number and said a service person would arrive that day between 8-4. No one showed up. That night I called Asurion again. This time I spoke with Natasha, who gave me another claim number and said a serviceman would arrive on Monday. No one showed. I then called Lg directly who told me it would 5-7 days to get a service repair date.. I then lost it...They said they have no one in my area who accepts their coverage. So now Im without a fridge, lost all my food and no repair date. This is the worst company. Do not buy their products. You will be wasting your money like I did. LG representative are location in the Philippines. They could care less about you and I... the consumer. We are thoroughly disgusted with the warranty, the product and lg. Beware...lg is not US friendly. If they were I would not have to wait over a week just to get a repair person to come and look. Wonder how long it will take to repair. And they do not provide a refrigerator to use in the meantime. You are on your own. Try another company!!!!

OMG, where do I start? The machine has been nothing but problems. It was quiet for 1 day, then the noise and vibrations coming from the machine sounded like a squealing pig. Technicians have been sent out. He practically rebuilt the washing machine, replaced the motor, the stator, clutch, pretty much everything, now worse than ever! Please dont buy an LG appliance and do yourself a favor!! Whats so ironic is the fact its advertised as True Balance anti-vibration system. Somebody at LG advertising must have thought this term on April Fools Day!!!! I literally HATE this machine.