The fan in this refrigerator is very noisy when operating. LG would not replace the refrigerator but did replace the fan two times... The fan is still noisy. Other than a noisy fan, the refrigerator operates excellently.

Bought LRE3083ST three days ago. I have an in home bakery so I need a top of the line oven. I thought LG had great quality ranges then come to find out that they are advertising and marketing all of their ranges as a true convection. None of the Rangers are true convections. None of them have the third element behind the fan. After calling the corporate executive offices in Alabama I was told that they would file my complaint to the appropriate people but dont count on anything being done.I tried to use the range for the first time by placing a few breads in the oven on the first try and then a few pies on the second try. The bread on the top rack got completely burnt and the bottoms were all in the bottom rack of breads. The top of the breads were Raw and the bottoms were burnt. Thinking that this was a defective range I had the store where I purchased it from bring me out another range. Three days later and three ranges later the same thing was happening.When I called LG today to let them know that half of my products were wrong and not baking correctly and the other half of my products were burning they said to me since youre using the oven to make items for customers we are now going to void your warranty. Why are you voiding my warranty I asked. Teresa the corporate executive explain to me that Im using my oven for commercial purposes. I told her it doesnt matter where the oven is located. First off its located in my house. She told me even though the oven is located at my house if I am putting items into the oven and then turning around and selling them that then voids my warranty. Although that is stated no where on their website nor in their owners manual. I was then told that if I wanted to obtain legal action to go ahead. Their attorneys are much more qualified and they have more money than I do so good luck.I tried filing a complaint with the attorney generals office and the Better Business Bureau but unfortunately because their corporate office is located in Korea and not in the United States I am stuck in the water. So I have an oven that is brand-new only two days old and I am stuck with it. Nothing I can do. The store wont take it back & LG wont cover it so Im now out a ton of money.Updated on 12/16/2015: Purchased an LG LRE3083 Electric Range 1 Month ago. After only 2 days the range was not working. LG sent out a repairman who was at my house on 3 separate occasions. After replacing computer circuit boards, relay boards and harnesses, the unit still wasnt working. Repair guy got on phone with LG tech support who informed us that this unit was deemed unrepairable. This unit is a flawed design. Repairman was told to put that into his notes and send it in. After two additional weeks I finally went out and purchased another range thinking LG was in the process of refunding me and taking this out of my home. I get a call yesterday from LG Executive Services informing me that the claim was denied and there will be no refund. I now have a $1,200 range sitting in my kitchen collecting dust. After looking at reviews about this range I found that numerous people have been complaining of the same issue. I cant afford to take this to court so I guess Im out Just like everyone else. You cant even file a complaint to the Attorney General because the corporation is located in Korea.

The compressor went out. We were gone and lost everything in the refrigerator and freezer. Fridge was only 3 years old. Checked reviews at this point and found it is a known issue. The repair people have had my refrigerator for 4 weeks. They have replaced not only compressor but numerous other parts. I am afraid to get it back.

We purchased our fridge in July 2016 and have experienced issues at least twice a year since. Everything has been replaced to include the compressor. It has totally ruined me from purchasing another LG product. Life’s not good with this purchase.

I have an LG front loader, and have to run the machine 3 times in the very dry mode in order to get the clothes dry, and clean the filter after every cycle which does not catch all the lint. Actually, most of it goes into the chamber that has to be cleaned often with a special vacuum cleaner wand! This is by far the most worst and most expensive dryer that Ive ever bought! Ive had problems with all the LG appliances that Ive bought, and WILL NEVER buy any of their products again! Actually, I hope they go out of business, which will stop them once and for all to give people so much grief by spending more money to have them fixed, not to mention the useless time spent on their so called Customer Support!

This washing machine is the most expensive, least efficient washing machine we have ever owned. My wife has used all the recommended HE products, cleaned the washer as recommended and yet, often, as today, she has to shake black flecks of mold off the whites. We would NEVER buy another LG product!

Our LG fridge was purchased on March 4, 2019. Delivered on March 7th. Fridge was not operating correctly or safely. We were advised by an LG tech to unplug the unit immediately and what unfolded from there has been the worst consumer experience of our 45 year marriage. After numerous missed appointments, incorrect diagnoses, improper parts and the inconvenience of living without a refrigerator the issue was finally resolved on June 18. Needless to say LG products will never be purchased by our family and friends again.

Updated on 01/01/2020: Update from LG, they offered to send a tech out to inspect my refrigerator but the stipulation was that I would charged for the visit for anything outside the warranty. When they read my review about being charged because I had outside tech come and put in a compressor, they cancelled the tech. I exposed the fraud of the company telling them I knew about the charge and would not fall for their deception. Truth released about this company.Original Review: I Bought LG Refrigerator about three years ago for my new home. By the Way LG means Lucky Goldstar. I dont feel very Lucky, in fact I feel like I have been scammed by a company that does not care for their customer. I paid close to $3000 for this top of line refrigerator which was rated by Best Buy five stars. On December 11, 2019 in the morning I noticed the freezer part was defrosting and ice formed around the doors and I had a freezer full of food. I also notice my refrigerator was not cooling properly. And there was a puddle on the floor in front of the ice maker. I thought it was an ice cube stuck in the bin and it melted onto the floor. Cleaned it up and went to work. When I came home there was more water in front of the refrigerator. I now knew something was wrong. I opened the freezer and saw my frozen food defrosted. I panic. Who can I contact now, it is after six PM. I called a friend who recommended her tech to come out and check my fridge. I did call him and he came out around 8:30 PM that night. And his diagnoses was that the Linear Compressor went and everything in the fridge needs be discarded. He said he could get another one in for $595.00 and put it in tomorrow. Since I paid so much for this fridge, I consented to have the work done. I needed a Fridge. After he left, I spent hours cleaning out the fridge and freezer and did not finish till way after 1:00 AM in the morning and I had to be up at 4:00 AM for work. I had to throw all that food out. I had steaks, shrimps, meats, fish and honey baked ham given to me for Christmas from my job. The tech did come back the next day with a new LG linear compressor and installed it and now we are up and running once again. It took about 24 hours for fridge to cool off and the following day, I started stocking my fridge. But within a few days, the fridge did not seem to be working right. I kept checking it. The freezer part was forming crystal around the inner drawers and the food was not cold. Now on December 24, 2019 I am calling the tech who put the compressor in and he is heading out of town but he sent a friend to check out the fridge. At 5:30 PM The eve of Christmas he comes and checks and tells me that the coils are leaking and it would very costly to fixed to contact LG Customer Service. My first thought is to get my frozen stuff out and try to salvage what I can and bring it over to a friend house. When finished with that I decided to call LG. I spoke to lady name Abby who politely told me because I used an outside tech to service their fridge my warranty is canceled nullified and void. She also told me that linear compressor is only under warranty for five years. My manual says ten years. It does not say anything about calling an outside Tech to service my fridge cancels my warranty on this fridge. Think about it, if I had to call LG for a tech to come out it would have taken more than a week to get this done. And time to get a linear compressor to replace the one I had. And to make matters worse, both techs told me that LG has had major issues with linear compressors and they knew about the issues and still installed them in each refrigerator. The company is scamming the American people and are not willing to compensate them. My total cost for this fridge to balm is $4500 plus buying a new fridge. I am a 75-year-old working for $15 per hour. Which means I will have to work 300 hours to recoup my losses plus buying new fridge. I am warning the public to not buy from this company any products, they are not reputable to deal with and you will take quite a loss. Their Refrigerators look good on the outside but their components on the inside are made cheaply and you pay dearly.

The first problem was (what I found out is very common) the pump broke. The hose had to be drained and the pump replaced. Paid for new pump from authorized LG repairman plus fee for his visit. Second problem, the dryer settings stopped working. No matter what settings were selected the dryer stopped at 20 minutes. Clothes were not dry. Now we can only use the Time Dry and Temperature selection. At least we can dry the clothes. Third, the washer stopped working. We tried following instructions from LG and nothing worked. They suggested calling their authorized repairman who would charge for the visit as well as parts, etc. All the blue lights blink but the washer will not choose a setting and doesnt start. We tried holding the start button down for 3-10 seconds. Song plays. Nothing happens. Still cannot select setting. Occasionally it is in a good mood and works normally--about 1 in 200 tries. The only way I have been getting it to wash clothes at all is by holding down the Start button at the same time as the Pause/Play button. Then IT selects a setting, usually Cotton, and the door locks and washer starts. All through cycle all lights blink including the orange one for Delayed Wash. Now nothing is happening but the blue lights for Start and Pause/Play come on, song plays and no selection, no start, no way to operate washer. We were told LG was the BEST brand. Lifes Good their commercials say. They should change them to LNG: Lifes Not Good because now we cant wash our clothes and drying must be done manually. THESE WERE VERY EXPENSIVE APPLIANCES. SHOULD HAVE GONE TO SEARS AND BOUGHT THE CHEAPEST ONES SO WE COULD REPLACE THEM WHEN THEY BREAK. Its cheaper than paying the authorized repairman to come out, pay for his visit and parts. All computerized and were told on the phone that the whole panel might need to be replaced. THAT WILL NEVER HAPPEN.

We purchased a top load LG Wave Force about 5 years ago. For the past few years, I have noticed brown flakes on my clothes, especially white ones that I need to hang dry. The multiple times I have called LG to complain about the brown flakes on my clothes, they said no one has complained about such flakes. I had a repair guy come out and he took the metal piece out from the inside of the washer. The underside was so disgusting with nasty brown slime. He said there is no way to get the drum out without dismantling the entire washing machine, which he did not recommend. I scrubbed the metal piece he removed and took a soft brush to the underside of the barrel through the inside of the washer. I was never able to get all of the gunk out but it did get better. Now it is back to how it was before with nasty gunk again. I clean the washer every week with Lemi-Shine. I have tried everything. I hate this washer. It has ruined so many of my clothes with brown gunk stains. And the fact that LG says no one has ever complained about this issue is a lie. Two of my best friends have the same issue. I hate hate hate this washer and LG for not keeping track of the people reporting the EXACT same issue I am having. Do NOT buy this washer or the Kenmore version of it.

Purchased this unit in Feb. 2011. Eight months later the ice maker quit. LG replaced it. 6 months later it failed again, this time on me. Two months later water supply to ice maker froze and pushed the water line out of the back of the unit, wet floor, ruined ceiling and wall in basement. 4 months later, water solenoid failed in the open position, filled the freezer with water, large block of ice and ruined food. Two weeks ago noticed the freezer was frosting up bad. Found that the freezer fan was not working. Ordered new motor. Upon returning from work this evening the refrigerator was 62 degrees, more ruined food. Called LG, said they had other complaints of the same. Offered to schedule a repairman for me. I think I need a Lemon Crusher.

Negative 1000 stars for the LG criminals who made the Tromm washer/dryer. These units may well be the worst pieces of garbage ever made. Constant mold, failure to dry. Dryer caught fire from lint around drum when we cleaned lint every single load.Do not by anything made by LG. Ever. Just dont do it.

Purchased new LG French door in December 2016. Have had at LEAST five service calls due to the cooling system quits working. Have had runaround from LG folks. They insist on repeated repair calls. This is the worst customer service experience I have ever had. As of today, we have had at least two compressors replaced and now waiting for a whole new evaporation system to be installed. I am amazed that LG has spent time and money on trying to fix this lemon instead of just refunding money so we can get a refrigerator that actual works. Extremely disappointed by the quality and treatment we have received from LG.

I bought a front loading LG washer. It was one of the more pricey washers. Ive had it for 3 years and now it sounds like a 747 airplane is landing in the laundry room - LOUD grinding in spin cycle. The cost to replace this out of warranty is astronomical as it is a tub and bearing replacement. I posted this to the LG website for reviews and they sent me back an email saying the review did not meet their standards. I guess that is because it was a poor rating?? I will not do business with this company again. My previous washer lasted 10 years and this one only three - think I will skip LG in the future. It would be interesting to know how much LG earns on their repair side of the business.

Great picture, good sound. Easy to use remote. Great additional features and applications that make it very interesting to scroll down and use! Easy to use as and smart thing product together with my phone!

We purchased a new LG refrigerator in April of 2017. This replaced one we had for over 20 years and was looking forward to getting a new updated fancy one. After about a year our refrigerator quit working and a repair person was sent out to fix. They repaired and after a month it quit working again. They returned and replaced the compressor. Were told having problems with new compressors but yet they replace with same bad compressors. My friend has had the same issues and they came and replaced her compressor and all the internal parts, will see how long that last. Fast forward January 16, 2020. Woke up this morning and water leaking and our refrigerator is not working. Once again all our food in freezer and fridge are no good. So disappointed in this product, it has never kept our food cold like it should. You try calling customer service and they answer Lifes Good (not) and you get robot CLARK, who says you can talk to him like a person. Last thing you want to hear when you are so angry. They never let you talk to a real person but instead they send you a text for you to complete and to have someone call you back in a day. Will see how long it takes for them to call. So frustrating! I have a nine year old type 1 diabetic who needs her medication refrigerated. So now have to once again live out of an ice chest. I have told my family never to buy LG. Life has not been good with LG.

My drum cracked like a lot of others did along the front seam. I ignored it for awhile until the noise got too loud. I took the drum out. If you do this, keep track of the sequence that the parts came off and what screws go where. Its not that hard to do. I cut a thin piece of sheet metal to cover the crack and along the outer rim of the drum, drilled 5/32 holes and pop riveted in place. I ground down the pop rivets so they wouldnt catch on the clothes. The dryer is back in service and the total cost for the repair was $2.75. But have no doubt about it, LG products are nothing but cheap overpriced junk. Do not buy!

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

Who is up for a lawsuit against LG LFXS29766S refrigerator? This is unacceptable. I bought mine in 7/2016 and the compressor failed 9/2017. Called them and they dont care. I think we should all file a lawsuit against this horrible company.

LG is a brand that I highly favor from refrigerators to phones, TVs and other electronics. LG always meets my expectations and never disappoints me. Any repair thats needed is always affordable and easy. The current refrigerator I own is an LG and my favorite feature on it is that it includes wifi, so when my home wifi goes out I can still connect to the wifi on my refrigerator. Sometimes my refrigerator doesnt get as cold as Id like it to if I have too much food in it. It is a bigger refrigerator so I can pack it full, but the fuller it is the less cold it gets, and I often have to throw out food that requires a certain temperature of coolness so I have to be cautious of how much food I buy that requires refrigeration.

I have an LG LFX21960ST French door bottom freezer refrigerator that I paid a pretty penny for in July 2007. I had it a couple of months and had to replace the ice maker which was under warranty. However, it cost me $60 to find out it was broken and another $125 to have it installed. In December 2010, I had to replace the compressor - it was under warranty so it only cost me $70 to find this out and another $400 to have it installed. Well, now we are up to $655 so far. Fridge now making clicking sounds and there is occasional thawing in freezer. Repairman left yesterday, charged me $70 to tell me I need another compressor - now five months out of warranty and this will cost me $770 for part/installation. Now we are up to $1,495 for my cost of repairs. I called LG since this - counting the original - means this $2,300 fridge has had THREE compressors. I talked to LG about seeing if I could be afforded an extension on warranty since I wondered if this fridge could be a LEMON. They said no even though it was only five months past warranty. This has been a terrible inconvenience. Putting food in coolers outside, not to mention the almost $1500 it has cost me out of pocket for repairs. I always thought LG stood by their products and that is the reason I have their TVs, fridge and had their phone, but I might have to do some rethinking in the near future. Went on LG Facebook page and they told me to private message. Did so - no help. LG told me there are options for after warranty and did as they asked and again private messages them to no avail - and NOW LG HAS BLOCKED ME FROM THEIR FACEBOOK PAGE - some customer service!

I was so glad to add a new stylish refrigerator to my kitchen. Counter depth, window that lets you see inside the fridge, an extra door to open for just drinks. AWESOME! I told my friends, they were glad I updated my kitchen. Well none of them want to hear about how much LG is a terrible product. I had a refrigerator delivered and it did not work properly, had a second delivered, and it was malfunctioning, took two days off work to it serviced and it still does not work. The customer service is horrible. They know how say, That is not our protocol. Instead of LG, buy a cooler and ice. Your food will stay fresher.

Had refrigerator repaired and when home it makes a super annoying humming sound. Repair shop told me I needed to load it back up and bring it to their shop. Why... can they not send a person to my home. VERY INCONVENIENT ON MY PART. I work 2 jobs and is not easy to find the time. Please advise on this noisy irritating unit.

Extremely unhappy is a understatement! Started rusting after a couple of years surrounding the bleach dispenser and now at just 5 years old it is continuing to rust around the entire washer to the soap dispenser. Ive never seen anything like this happen ever in any washer Ive previously owned. Not every cycle washes correctly! I would call it a manufacturers defect but LG does not see it that way! After this experience I will never purchase another LG product again!

We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.

Out of warranty, 3 year old top of the line all stainless unit (3.7 cu. ft. capacity), now water temperature goes up to 98 F at most during all wash cycles. A Sears’ contract proved no better. The Sears tech put in a new heater unit, it made no difference. Even though the water is tepid at best, the worker from Sears says it is working fine and he sees nothing wrong with the machine until a month ago. I got nice hot water when I washed my clothes. Now, I have to settle for tepid water or cold.

Do not buy an LG Refrigerator with a linear system. Im stuck with a fridge that is a year old and doesnt cool. Apparently this is a known issue and theres a class action lawsuit. Buy a different brand. I wish I had. Now Im living out of coolers until they get around a technician for me sometime next week.

The appliances in my kitchen, dishwasher, stove and refrigerator, are all solid black and not stainless steel black and LG. My dishwasher has a stainless steel interior and is extremely quiet. When the cover is over the sink where the disposal connected as well as the dishwasher it can not be heard at all, absolutely no sound. It is a Direct Drive system which has various wash cycles, sanitary, extra dry, extra rinse and delay cycle. It also has a child lock which I found useful around my grandchildren. I would strongly recommend the dishwasher if you have small children.

Updated on 06/22/2020: I spoke with Loretta, angelic on 6/9, spoke to Britney on 5/15/20, spoke with Charlie on 5/27. I spoke to a supervisor Abigale on 6/9 & spoke to another supervisor Kenisha on 6/10. I have spent $20.00 per day on ice, 29 days... We lost over $925.00 of food. I bought 2 large coolers at $60.00 each just to keep some food in house with buying ice every day. I spent $100.00 for a company to come out to find out what the problem is and what our LG 3 year old product needs. I have spent an entire day home for your so-called repair ppl from TNBS to service our unit on 5-25 no one showed. Wasted an entire day from work and that cost me $850.00. So I’m out of pocket. So I’m out of pocket almost $ 2500.00, how are you going to handle that situation. Plus my wasted time, gas getting ice, on the phone for hours day after day. I’m sure if you ppl at LG had your act together you’d find my information. By the way your employees don’t care and your compressors that you install on the new machines are already 10 years old. Your corporate office and president has no clue on treating clients properly. It’s beyond my comprehension why and how a company of this size survives with this type of attitude. So tell me when I’ll be reimbursed for all the damages? Having my dad on home hospice care made this situation beyond unreasonableOriginal Review: We bought our LG in Oct 2016. Worked fine up until May 15 2020. Compressor stopped. Had independent service person confirm & write report. Cost me $100.00. Called LG for over 3 weeks to get some to repair. Wrote a letter to the President of LG, no response. I have 5 people in our home, including a dad on home hospice care (I even explained that to every person I spoke with. Absolutely Zero customer no service, NOTHING). Finally after 4 weeks (and using 2 large coolers and filling/buying ice EVERYDAY) I called again, finally got through and got an appointment for a week later. Per the tech, LG doesnt care about issues, after the sale you can go pound sand. Typically his route consists of MANY people with fridges not working 3-5 weeks. Nice guy but he works for one of the worst customer care serviced I have ever experienced in my life. I wouldnt buy & LG product if someone paid me.

All of our appliances and most of our TVs are LG products. They will all be replaced with another brand when the time comes. The Linear Compressor in the french door refrigerators are known defects. Good news is that a class action lawsuit was filed against LG. I had mine diagnosed by a local repairman. He says he sees at least (2) of them every week and sometimes several more. Unfortunately, he was not an LG contractor so he could not get the compressor directly. I would have to contact LG and get authorization letter he can use to order the part and I would have to pay him for labor on installation. I didnt want to have to deal with LG (customer service sucks!!). I called their helpline and explained that I needed someone to replace the compressor that was covered under parts warranty. They said I would have to pay another diagnostic fee. The the tech could schedule the repair. A 2500 refrigerator that lasted (5) years and now I am paying to have it fixed. The Kenmore in my garage is over 20 years old and I have never had an issue with it. Fool me once, shame on you - fool me twice, shame on me. I will not buy an LG appliance again. Hopefully the lawsuit will yield something.

The dishwasher caught my house on fire, model number lds4821 st/bb/ww. The fire chief stated it was the motor of the dishwasher that caused the fire. It was only three years old.

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

Our LG LXFS29766 French door refrigerator broke while practically new and under the LG warranty. It has been the most ridiculous experience, almost beyond words. It has been over 3 months, 3 technicians have visited our home, more than 25 phone call to LG and never once have they called back when they said they would. The latest was that they put in for a request to replace and said that we would receive a call or email within 3 days, 10 days later after having to raise my voice they said that the claim was rejected 6 days ago but no technician has been scheduled to try again to repair the refrigerator.Being a builder I deal with all kinds of appliance issues and this is hands down the worst experience, they are literally trained to run you around. It almost appears that they just drag it along in hopes that people will just give up. Stay away from LG, I used to like their products but if they do not stand behind what they build. I will never purchase from them again and ask that everyone think twice before purchasing anything from LG.

We purchased our LG Direct Drive Front Load Washer almost two years ago. The last 6 months, we had a smell we could not find located in the area of our washer. Looked at the manual for trouble shooting. We did not know the washer needed to be drained. Weird, right!! We drain it often, but the smell never goes away. When draining lots of water comes out and it smells like a sewer! I hope this helps someone prior to purchasing one of these smelly washers. Also, washer is very noisy. I hope to save to purchase a better product.

Bought 2 LG French door refrigerators in January 2017. Paid about 3 grand each. April 2019 1 of the fridges stopped cooling. Called LG. Repairman came out and said compressor not working. He returned a week later. Replaced compressor. 4 days later not cooling again. Everything melted, water on wood floors. He said motherboard not working. Waited 1 week with a broken fridge and motherboard replaced. 4 days later found water on ground again. Everything melted. Called again and said will change out compressor again. Need to wait 1 week again. 4 days later broken again which is tonight. This should be illegal. Are they going to do this for next couple of yrs until warranty is expired? In meantime we have to suffer with a broken fridge every week? Anyone with suggestions on how to approach? I wrote complaint to BBB also. Now we have to call LG tomorrow to get repairman out again. This will be 4th visit for same problem.

Im very disappointed with my LG Washer. We bought it over 2 yrs and it started leaking from the bottom about 7 mos ago. It doesnt do it every time, but enough times that it is becoming a nuisance. It also shakes even when the load is very light. Im so frustrated with it that I am considering going back to a top loader. I had my previous washer for years and never had problems like this. So sad considering all the money we spent for this LG pair.

LG smooth cooktop is kind of hard to keep clean looking. The mist self clean oven doesnt really work as it should. You arent supposed to use harsh chemicals in the oven. Just just with water and turn in the oven clean mode. It doesnt do anything much to remove baked on food. Other than that, the quick boil mode is great and it heats pretty evenly.

I have top load LG smart drum - worst washer ever. UE ERROR CODE unbalanced load. Takes all day to do 2 loads because machine has to be babysat - it continually fills with water to balance load. Also it does not clean clothes well. The technician said it does not clean clothes well because I have well water (it is filtered and very clean water) and said that this washer would not work unless I did very large loads. He said 5 towels at one time not enough. Also LG will not do anything about it unless it is deemed un-repairable. Their technicians are trained with a list of excuses not to deem un-repairable as you can see above. I offer LG the machine back for free if they put it in a LG executives home - to see if they could use it properly. They said no.

This expensive dishwasher didnt work right from the start! It doesnt clean the dishes. It doesnt DRY the dishes. The soap dispenser is small, doesnt dispense the soap all the way, wont use the soap cubes, dispenser doesnt even open in the cycle most of the time! We have to dry the dishes by hand every time! We kept the rinse aid full at all times and the dishes and glasses came out covered with spots every time. After 1 year and 2 months hubby smelled something like wires burning. Sure enough, next morning the motor was shot!! No use trying to get in touch with anyone who will do something about it because NO ONE will do ANYTHING. Dont buy this dishwasher, its JUNK!

I purchased LG washer June 2015. After the first couple of washes the detergent dispenser would be filled with water some of the time. Now it happens after every wash. I have to pull out the dispenser every time to dump the water. I called customer service yesterday. I was told to try powder detergent. I was also told that it was normal for water to be in the dispenser. No. Its not normal as it didnt do it the first couple of washes.

Buyer Beware of Linear Compression. We purchased this fridge less than 3 years ago and it stopped working 3 days ago. Hours and hours on the phone with LG, 2 service companies later, 1 1/2 days of missed work, and we know exactly the same thing we did when we first called... the compressor has died. Now theyre fighting with the service company LG sent out to us on who should order the part(s) and are telling us they may have it to fix in another week. WEEK! A quick google search will show you there are multiple class action lawsuits for this type of compression unit. LG has known it will not last. And when it fails, as it will, hundreds of $$ of food in the trash, $$ for takeout for a week, missed time from work to meet technicians that cant help and hours and hours on the phone with LG is what will be in your future.

LG refrigerator nightmare - I purchased fridge in Sept 08. In Sept 10, it was broken down. I called and had three different repairmen from LG sent out, paid each time 90 dollars. They said refrigerator was covered by warranty for sealed system failure and LG would call to deliver new fridge replacement. The call today from LG said it was not covered, only parts to fix and since it was not fixable, they could only pro-rate my fridge. I am crying. I paid over 1000 dollars for it.. I took good care of it. Now being mid-February, and hundreds of dollars in fees to have them say they need to get second and third opinions for fridge being deemed unrepairable, and indeed covered by warranty, they are saying they are not going to do it. They will give me a fraction of the money I initially put out in good faith for the cost of the refrigerator. I am exhausted financially and every single person I have known to own anything LG has gone through this very same experience. Televisions are burned out the day after warranty and LG policies to serve their consumers are horrible. I have been asked to resubmit my proof of purchase receipts so many times that Best Buy themselves started submitting it for me through their own fax machines. Its ridiculous. I will never buy LG products again. No one buy anything, rip offs, total complete rip offs!

Following in quotes is my last communication to LG about the warranty claim for my over-the-range microwave. Following their second opinion mentioned in the communication they finally replaced the unit. Honestly I have a house full of LG appliances and electronics and all in all I’m happy with them all but if my warranty experience is anything like standard, I hope your product never breaks. The following stands as my review: “I have a warranty claim for a $189 over the range microwave that’s been going on since 7/11 with 6 repair visits and another scheduled for 9/21. Everything has been replaced at least twice and some things 4 times and it still doesn’t work and still, regardless of my begging including a desperate letter to the company president, you refuse to replace the unit. Your last reply was that my request was denied and you were seeking a second opinion. Turns out it’s from the same repair company who have already sent two different technicians. Love your products. HATE your warranty service. Case **. Service costs listed on visit receipts exceed $1,700. Seems a bit much for a $189 unit. PLEASE HELP!!!”

This is the noisiest piece of equipment in the house except for the washing machine or vacuum that run very rarely. This LG refrigerator is way below my expectations. We called the service department, they said that due to a pump of some kind this is the noise they make. This morning, early, 5 am, this machine sounded like a Martian flying saucer. The configuration of the refrigerator is okay, I mean really its a refrigerator. The constant noise is a drag. If I could go back in time I would NOT have bought this machine.

My mother who lives in LA got a high tech LG fridge about 4 years ago which 2 months ago its compressor stopped operating and from that time she has made 6 different appointments with LG customers service to fix it! Every time they go and have look at the fridge and they say well, its the compressor and we dont have it with us!!! Thats all they do. Then my mom has to call them again and book another appointment which usually takes 2 weeks for them to appear, and the same story goes on! Its such a shame that the summer is going to finish and my mom couldnt use her fridge for 2 months. I wonder if LGs customer service has any ideas about living without a fridge in the summer time at all??? Its while my mom paid about $4000 for an useless huge box to sit in her kitchen! Thats not acceptable, frustrating and were not only gonna stop buying LG products, but also well get a lawyer to fix this problem ASAP!!!!

Last Christmas we bought an LG French Door Refrigerator. This past August it started making a noise. My husband called LG. They sent out a repairman and he said that it was not defrosting. He opened the back of the refrigerator, it had a chunk of ice which was making the noise. He replaced the computer board and stated that would fix the problem. On September 7 I noticed the freezing section was not cold. With a temperature gun my husband noted that the temperature was only 32 degrees and according to the computer setting on the refrigerator it should have been 0 degrees. From this point on our nightmare started.Another repairman come out at 8:30 Thursday the 8 in the morning and stated that it need a computer board. It was replaced a second time. At four oclock that afternoon my husband check the freezer. It only registered 32 degrees. From this point on it has been a series of phone calls to LG customer service. My husband even talked to a supervisor on Monday the 12 who stated that the last repairman sent in a recommendation that the refrigerator should be replaced. After more phone calls to LG they now says that they will fix it for a third time. We are at our wits end. We called hhgregg where we bought the refrigerator from and of course their help was minimal. If and when our problem is fixed, I will not recommend LG products to no one.

I purchased LG Waveforce Top Loading Washer WT5001cw and Gas Dryer Set on 7/9/11 from Best Buy. I had a little issue of leaking that out of nowhere was resolved. On 10/31/2102, I went to the washer to get my whites out. I couldnt open the washer because it was locked. I pressed the power button & it would not turn on. I pulled out the manual to troubleshoot the issue. There was nothing in the manual to address this issue. I then called LG. I talked to a rep out of a call center in the country of Panama. The person told me to unplug unit for 30 seconds to reset. I did this. That did not work. The person then told me to check the circuit breaker to see if the outlet tripped. I checked the circuit breaker & everything checked out normal. That did not fix issue. They told me to plug it into a different outlet. I did this. That did not fix issue. I told rep that I smelled a burning smell coming from unit. The rep told me to unplug unit. I immediately unplugged unit. Rep stated that since the unit was a bit over warranty, I would have to send my original receipt to them to be approved for an extended warranty. I faxed LG the documents they requested. As we waited days to see if this warranty was going to be approved, on Sunday, 11/4/12, my husband went down to basement to see if washer would turn on. He plugged it back in & smelt a burning smell & saw smoke coming from the back of unit. He took off a small white cover in the back to see what was happening. We found out that the main power source in the washer had caught on fire and this wasnt the first time since 10/31/12. We immediately called LG to report this & they seemed uninterested in helping us. This call center was in Asia. We also took many pictures. This rep told us we needed to contact LG on Monday to find out what to do next. On Monday, we called & talked to a rep in the USA by the name of Adrianne **, a supposed supervisor for LG. She wasnt helpful whatsoever and she was extremely rude. She made us re-fax and email another copy of original sales receipt to call us a few hours later to tell us that we were not approved for the extended warranty. She said her superiors told her that because we took off the back panel, we voided the warranty or any option for an extended. We were like Are you ** kidding us? This was an emergency situation of an LG appliance on fire in our home and it caught on fire previously days before this. Then this stupid rep told us to go to Best Buy to see if they could do anything for us, which we did that same night, which was tonight. The Best Buy manager pretty much laughed (not at us) as they were shocked LG told us to go back to them. Now, we are in a situation of being without a washer. We are trying to figure out what to do next. This appliance cannot be repaired. Even if it could, we dont want a fire hazard in our home or have to worry about it re-catching on fire in future.

We bought an LG top loading washing machine in July of 2014. Initially, everything seemed to be okay, but after the warranty expired, the machine started showing the ue code. We tried everything the owners manual suggested to no avail. I contacted the LG service center and was told that it would cost 224.94 for a one time repair. That would have been acceptable, except that LG wanted the payment upfront! Now, I dont know of any business that requires upfront payment, except for special orders. We ended up calling a local service company for service. We will see how that plays out. He is scheduled for about two weeks. I will never buy an LG appliance again.

Condenser blew in the 3 years Refrigerator. 3 weeks with no fridge. Lg said it’s under warranty but after a month of calls to customer service they have yet to send a letter of authorization to the repair shop. At least 20 calls later to them and they shamelessly lie and say it has been sent to dispatch and I will get a call in 3 days from repair shop. The authorized repair shop also has called and emailed to no avail. LG is the worst and I will never buy another LG product again.

Have a three year old product that is off warranty. Purchased at Home Depot. Called to find out who repairs product in our area as water is surging out the bottom of the door. I was advised in our town of 70000 plus people no one repairs LG products. I contact LG: I have to pay from some to come from out of town to fix dishwasher. I contacted a number of local companies they stated they do not work on LG products because to poor customer service from LG and it is hard to get parts.

This washer is not a true balance washer as stated. It will pause with the UE code so I can redistribute the clothes or fill with water and try to re balance on its own adding an additional 10 min to 3 hours worth of wash time every single load. It will display UE regardless of light, medium or heavy loads. It wont even allow me to do the full tub clean option without pausing with the UE. No kidding!! I have called LG in regards to this matter and they state that the washer must not be balanced (and I assure you it is and has been checked with a level to see if I am losing my mind.) I do not understand why this washer is being sold still and not recalled. This is in regards to the LG Model WT4870CW Washer.

Purchased a LG range model LSB5682 in Dec. 2009 from The Brick with a 5 year extended warranty. Within that period I had 5 service calls - 4 of 5 service calls have been for the control panel stops working. Trans Global comes in and replaces panel and we are fine for a little while. Its gotten to the point where the tech comes in and does not touch the range he just orders the part. Spoke with LG recall department they told me its not normal and they cant do anything about it.Trans Global only does temporary fixes instead of looking at what breaks down the panel unless they know something I dont which brings me to the lemon policy. Its only good for the first 3 years. If I knew this after the first repair I could have bought a new range with the money I have spent feeding my family at restaurants every time it breaks down because I have to wait for the part 3 to 4 weeks. So I guess its another temporary fix till my warranty runs out because Trans Global will not replace it. Thumbs down to The Brick which is Trans Global and LG for letting such companies service their products.

French doors with a bottom freezer. The ice maker is not big enough for the amount we use. Even with the extra ice feature, we still run out. The bottom freezer’s wheels come off easily when you pull the tray out. It looks great in the kitchen. Overall, it’s ok.

I bought this LG top freezer model LTC22350WH/00 at Home Depot in October 2010. It was good looking and I had heard good things about LGs televisions (my brother has one), so I did not hesitate to buy it. Within days, the plastic shelf tracks for the cheese drawer started cracking and later dropping off into the fridge. The drawer is now unusable and the shelf cannot support any heavy groceries. I dropped a plastic bottle of jam on the base panel and it cracked through and through, and just flaps around now. The plastic throughout the refrigerator is thin and fragile, and apparently designed to fail. The entire refrigerator reeks of planned obsolescence. LG appears to think that we consumers are idiots and will continue to buy their throwaway products. They are badly mistaken. I will never buy another LG product of any description again. Home Depot and Best Buy would do well to reconsider their relationship with this company, as LGs faulty products will also impact their bottom line and reputation in the long term. At the very minimum, they should insist that LG products meet some minimal standard of durability. I am old enough to remember when refrigerators lasted 15-25 years, and the manufacturers took pride in their products. Now they take pride in how efficiently they can rip off consumers.

As youve all stated, this brand is junk. Not only has my 2006/07 model washer failed twice, it smells (even after clean and running tub clean often) and it leaves streaks on whites. After each white load, I inspect the garment before drying because if you do, it will be permanent. The dryer doesnt dry. You have to run at least the normal cycle and then follow-up with the speed dry cycle to finish it off. This isnt only me. I have 4 friends who have the LG combo (various models, years, configurations) and each has similar complaints. I will never buy anything from LG ever again. Nothing.

I bought a LG front loader set from Sears when I moved into my new home in 2010 and Ive had nothing but problems with the washer from the beginning. Im thankful that the salesman suggested the extended warranty on the washer as I couldnt afford both. Ive had 7 calls on cups not emptying a new main board a new drawer and clothes needing extra spins because they are still too wet for the dryer (the repair man said I needed to do full loads in order for the machine to spin out right? Yesterday it completely stopped during a wash so now I have to haul a load of wet towels to the laundromat. I now have to wait a week for a part to come in. I was so excited to get this set but I hate it and will never buy any more LG products and I make sure everyone I know that is in the market hears about these machines.

I bought a new LG washer and dryer from Home Depot. It has been the worst experience ever. The dryer has never heated so I called LG and they said it’s not vented properly. It is. One week later the dryer sparked flames over to the washer twice causing burns on the sides of both machines. I have talked to multiple people and supervisors with no resolve. They sent a repairman after two weeks and he told them there is a problem inside the dryer and the issue still remains unsolved. They are the worst company with the worst customer service I have ever dealt with. If you buy an LG good luck. I suggest anyone else.

The LG washer leaks water. Ive only had the washer for 2 month, and in that time I have made 7 calls and taken off work 4 times to meet the LG repairmen. Yet, the washer continues to leak. Upon contacting an LG supervisor, her response was a weak sorry. I would strongly urge anyone considering the purchase of a washing machine to never buy a LG washer. The LG machine is unreliable and LG service was hollow.

Purchased LG Fridge December 18, 2015. The fridge broke down June 2019! The product is less than 3 1/2 years old. Had to throw all of the content within the fridge and freezer $500 in groceries. Customer service experience was so stressful. Customer service department for LG Canada is located in Panama. The customer service representatives lack experience, cannot answer any simple questions. They put the customer on hold for a very long period of time and most importantly the customer service representatives are NOT FLUENT IN ENGLISH!!!! The conversation was very, very difficult. I would never purchase a LG appliance. Caution when purchasing.

I would never buy this type of range again. The large burners are in the front, where one would place a large stock pot. It is very dangerous to have such a large pot positioned in front. You have to reach over it to get to the smaller pots. Its very dangerous. The reason I bought this range was because it matches the refrigerator. It looks good, but it is difficult to use. I can manage it, because it is just my husband and myself. If I had a young family, I would get rid of it (even though it is new). It could become a hazard with small children around. They could easily pull a large pot over on them. I am constantly vigilant when I am cooking on it and worried I will tip the front pots over on myself. Its not a pleasure to cook anymore!

Special ordered a large LG refrigerator on the recommendation from the salesman from Home Depot. The outside of the refrigerator dents with just the push of your finger. So needless to say looks awful. I bought the extra warranty. I called LG, said warranty is up. As soon as the warranty ran out. We have a frost built up in the freezer. Every 3 months we manually have to take everything out and defrost the freezer. An ice built up under the drawer, snow on everything, cant even close the freezer until this is done. Its only 6 years old. A refrigerator should last longer than this. Flapper between the french doors quit working, so you manually have to close this before you can close the doors. I would never buy this refrigerator again or would recommend to anyone. We paid a lot of $ for this thing.

I have a 2 year old white French door refrigerator on which much of the plastic has yellowed: ice maker surround and trim on doors and drawers. As others have reported, we now have expensive ugly refrigerators and LG refuses to correct the problem, calling it cosmetic. I wonder how many LG execs would happily live with this cosmetic problem. Good plastic does not yellow; vinyl fences look great for many years despite constant exposure to sunlight when they are made of UV-resistant vinyl. LG just made a serious error in plastic selection and does not care enough about their customers to fix it or rebate our cost. So I am reminded every day why I will never buy another LG product and will tell everyone I can to stay away from LG.

We bought an LG washing machine in April 2013 and immediately noticed lint on our clothes (dark) after each wash. I called LG to return and they said they had to send a tech out first. When the tech came, he saw the problem but could not figure out why it was happening. He called LG support from my home and they told me there is nothing they can do as the tech cannot find anything wrong. They refuse to do anything as they say nothing is wrong with this machine. I want to write the CEO but can not find email or postal address. Any ideas?

I spent a lot of money on the MOST expensive LG refrigerator, stove with two ovens, dishwasher and microwave. The refrigerator model: LFXS30726S/00 is the French doors on top and the pull out lower freezer with 2 drawers on bottom. I have had these for three years. I have 5 kids. We live in a nice, well kept home. Nobody trashes our things and yet these expensive appliances have failed us many times.Refrigerator started collecting ice in the very back behind the panel (2 months into owning it). The compressor is bad after 3 years of owning. The part is covered but I have to pay $400 towards the labor and the parts not covered. I just lost 100s of dollars of groceries (just went to Costco and stocked up two days ago). The repairman says that he replaces this exact part over and over. LG knows that the compressor is bad and they won’t fix it. LG has foreigners who can barely speak English take your calls and they play dumb. The dishwasher is all scratched up and dented from little bumps that never dented my GE Profile appliances (granted they were not stainless). The upper and lower oven are a great concept but the upper oven burns the bottom of almost everything. The glass panel on the lower oven door had what looks like dark grease running in between the glass panels and you can’t clean it.The microwave has been pretty good but it came shipped with a broken part. The refrigerator water filters are super expensive for what? THEY ALWAYS LOOK DIRTY. ALL PRINTS SHOW UP. Every little thing shows up on the stainless. Sears told me that they had upgraded the stainless on this product and the handprints don’t show like it used to... BULL CRAP. They look dirty from the time you get them until eternity. You can wash them every single day and they still look streaky and just plain embarrassing. And to top it off, we have no refrigerator for 6 people until Feb 28th providing that the part comes in on time. He says that the compressors go out on almost every one of these refrigerators and they are perpetually on back order. LG, you should be ashamed of yourselves. This stinks. I cannot afford to take 6 people out to eat every day. I trusted your name and fell for the looks of the product. Super disappointed with this purchase!!!

Purchased 11/2014. I had three repair calls with one replacing a motor. Energy efficient, its not. More money spent on detergents, water electricity and the guilt of wearing half clean clothes to my satisfaction. Looking for new washer.

I purchased this LG Top Load washing machine 2 years ago from Best Buy Monterey County Calif. Marina location. It cost around $1,500. Since owning it I have had nothing but major problems. Constant repairs. Every component has been replaced. Today July 3rd, 2016 the machine gave me ERR codes and stopped working. Also the garage smells like burning rubber and the spinning was slow and the machine was struggling. Tuesday the 5th Best Buy is scheduled once again to repair this machine. This will be the 6th repair. What makes me mad is that I had a Samsung Front Loader that was like new that I gave to the delivery man from Best Buy. Now I have a hunk of metal junk. Would never recommend anything from LG.

After returning home from a 4 day trip my wife and I noticed that our frozen food was thawing out on our freezer. I checked our temperature settings to make sure that they were correct and watched to see if maybe our freezer was going through a defrost cycle. It wasn’t and the next day we had to remove our food to another refrigerator that we have so the food didn’t spoil. I contacted LG support and set up an appointment for service which was several days later. The technician came out and diagnosed a bad compressor and coils which he replaced. It took a couple of days before the ice maker even started to make ice again and thought that was strange but everything in the freezer froze so we thought we were good. After about 3 weeks we noticed that everything was thawing again and I contacted the technician directly and told him what was happening. He came out again and checked my unit and found a pinhole that caused the Freon to leak out. He repaired it and all was well until about a week ago we noticed that our ice cream was turning into milkshakes so I called the technician again and he came out and checked our refrigerator and told my wife that there was nothing wrong with it according to what his computer readouts said. By the next morning the frozen food in the freezer was thawed out and we had a large puddle of water on the floor from the upper ice maker thawing out and the water from the ice running all over the floor. I sent the technician a text and he told me that there was nothing he could do and that I needed to call customer support and file for a new repair order because he said he couldn’t figure out what was wrong. I sent him the pics I have attached and he said that ambient air temps won’t give correct readings to which I responded that the temp readings were off the walls of the refrigerator and freezer compartments. No response back on that comment.I have a different LG technician scheduled to come out tomorrow to evaluate our situation and hopefully he can fix it or get us replacement refrigerator because this one apparently defective. By the way, the refrigerator that we have had to move our food into is a GE Profile that we have had for over 15 years and have never had an issue with.

We purchased an LG fridge August 2015. June 18, 2018 our fridge was not cooling or making ice. Compressor and fans all seem to be running. I have called and emailed LG customer service every single day since today being July 8 2018. I have submitted proof or purchase from our Lowe’s Synchrony credit card I was able to obtain. Submitted email directly from Lowes along with sticker on back of fridge. LG states this is not appropriate documentation and they have provided me numbers for service repairmen. Since reading everyone else review I have decided to just take this piece of crap unit to the dump and buy a unit that doesn’t cost $1,300. Because I am not paying a service repairman $600 Labor plus another $400 for a part that seems like will quit again in 2 more years. Don’t buy LG anything as their company sucks and they do not stand behind their products even though they stated compressor has a 10 year warranty. If you have one take it to the trash now and save you stress level. Thanks to this crappy product I’ve lost $400 in groceries and my newborns breast milk supply.

If there was a way to give this LG True Balance Top-load Washer less than one star I would do it. I absolutely HATE HATE HATE this machine. There is no sized load, small or large, that goes thru a complete cycle without the unbalanced signal going on. This is NOT a washer you can leave alone for any length of time. I am constantly standing over it to readjust the clothing in the load to prevent yet another rinse and the washers attempt to even out the load before the spin. Unless there is a fix for this, I will NEVER buy another LG product.

I bought an LG Refrigerator #LFC25770 in November 2008. I paid over $1,500.00 for the French door style with bottom drawer freezer. The compressor keeps coming on and then clicks right off. The freezer thawed and the refrigerator no longer cooled. After doing research online, find that the cause might be the starter relay. I tried to order the part and it is no longer available. You now have to replace the relay, thermostat and compressor; should have been a warning that LG has had this issue before. I called LG customer service since the sealed system was still under warranty for parts. They gave me several contacts that did the warranty service for them. However, no one comes out to my location. I called LG back and they gave me several more names. I called all and once again either they dont service LG or they dont come to my area. Again, I called LG who gave me more names and numbers. Did I mention the time I was wasting and the cost of long distance calls? I was told it was my problem since nobody would come out. I asked to speak to a supervisor and was hung up on. I called back and asked for a supervisor and was transferred and explained the issues with LG and he said he would make the calls and try to find someone. To say I am not happy with LG would be putting it mildly. The products and the service suck.

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.

BAD WASHER. I had a Frigidaire washer that lasted 15 years without a problem. Then, I purchased the LG top load washing machine. It constantly goes UE (uneven). I have to monitor it, or it refills and waste gallons of water trying to fix the UE . It loses its mind and sets more time, usually 11 minutes, and then it would refill with water again and again. Clothes never spun out completely. I can say this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water trying to rebalance itself, and I ultimately end up stopping it with the clothes still wet because it will not spin them out. LG told me I have to have repair people out 3 times for same issue before they consider replacing it. Still waiting for an “out of stock part”… three weeks. This is unacceptable! I have already told people that I will never buy an LG product.

We purchased a LG washing machine from Lowe’s on May 31, 2014. About the second time we used it the clothes were slopping wet but some of the clothes had dry spots on them (both using detergent and fabric softener and without using any as weve had to wash each load 3 times or more to get the washer through a cycle). Lowe’s was nice enough to replace that washing machine with another one just like it. Lowe’s delivered and set up the new LG washing machine within a few days. The very first time we used the new LG washer it was the same problem. Also we got an E6 - clutch error message to unplug and call repairman. Lowe’s had a repairman out but they cant find anything wrong. Calling LG and was informed some needed a new control board (why?? these are brand new machines and why are they selling the machines knowing certain serial numbers have problems)?? We dont have any children at home nor do we do heavy loads nor do we have real dirty greasy clothes. Lowe’s pretty much said weve had this newest machine 8 days and they cant do anything (had it 3 days before using it). LG advised we have to have 3 different service techs out. The first tech said he would check on the parts and call us back but that was 3 days ago and we havent heard from him. We called today and was advised they dont know if the parts were ordered or not as the secretary is out until Monday. Believe me we are slamming LG and are not happy with them at all. Service tech also advised us since its LG it will take longer to get the parts in and this repair might or might not work. Its like let’s try this and let’s try that and maybe something will help. But having two brand new LG washing machines within two weeks and they are both doing the same thing... LG has a problem and looks like its not getting fixed! We are very unhappy and wished we didnt purchased LG - the reviews are totally wrong!

LG makes great TVs, Lousy dishwashers. We installed all new LG appliances when we remodeled our kitchen. The dishwasher works great provided you wash everything before loading and make sure its on the three hour power scrub cycle. Do not buy this dishwasher.

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

We bought the LG LFX25978ST French door refrigerator on 5-1-2013 from HH Gregg. Was working okay until Oct 5, 2013 (5 months) when it suddenly stopped making ice & freezer contents were mushy, soft. Called LG. They told me to reset the ice maker & it should be fine. Reset twice, still no ice. Called LG on Oct 6th again. They told me to get a new filter or bypass plug (which should have been left with me when they delivered) which I did on Oct 7th. Put the bypass plug in... still no ice & freezer not freezing. Called LG back. They said they would schedule a service tech to repair. After several calls from the repair people about the date of purchase, serial #, model # finally they said they would have to order a new ice maker & when the parts came in they would schedule the repair. Finally came out on Oct 17th!! 12 days with no ice & very little freezer. Had to buy ice & use ice trays in my garage freezer. When the repairman came out on Oct 17th, he had a new motherboard & a new ice maker.... Took him 2 hours to replace the ice maker in the door... Had to take it back out several times because the ice container was too tight. He said it would take 8 hours to make ice, to call him in the morning if it did not. Well... still no ice & worst now... no freezer. Lost about $80.00 of food... ice cream melted completely & all over the bottom. Called the repair service next day Oct 18th, told them no freezer, no ice. They told me they would send the tech out again but could not until Oct 21st. Also called LG about my defective refrigerator. They said it wasnt defective & they would not replace it until it was deemed unrepairable. Very unsympathetic & rude! They told me I must allow them to repair. Repairman came back out Oct 21st & was on the phone to LG Tech. Put thermometers in freezer & refrigerator was finally diagnosed as a bad compressor!! This refrigerator is only 5 months old!!! I had a Frigidaire before that was 16 yrs old & I never had a bad compressor. Called LG again & asked what they were going to do about my refrigerator. They told me that it was not unrepairable. That I had to allow them to replace the compressor or they would do nothing!!!! So after talking to HH Gregg a couple of times, with no help from them either, HH Gregg said I would have to allow them to do the repairs. You would think that HH Gregg would stand behind their products also. I had bought all 4 new appliances from HH Gregg but only the refrigerator was an LG. So as it stands now, I have a different service provider that LG sent an email to, not listing the replacements parts (I had to give them that info so they could order the compressor). They are scheduled to come out Nov 6th with the new compressor. But Saturday Nov 2nd, my refrigerator is not cooling!!! I bought a ref thermometer & the temp in the refrigerator is 55 degrees!!! I have no other refrigerator!!!I paid $2300 for this LG refrigerator on 5-1-2013. I have no refrigerator, no freezer & no ice. LG does not care!!! I am still trying to get either LG or HH Gregg to replace this defective refrigerator & I guarantee I will never purchase another LG product. You would think that there should be some help when a product you purchase does not meet even minimal standards.

I purchased beautiful black French door/bottom freezer refrigerator LG LFX25950SB July 2007 when I remodeled the kitchen. Started getting FF ERR message in Nov 2010. Called LG, unplugged unit for 6 hours as told, that fixed it for a few months. This problem has continued every few months. Happens more often if house temperature goes above 72 degrees. We live in Florida - it’s always hot. Have contacted LG again. They dont have a clue what theyre talking about. Will contact local service repair person and hope for the best, but after reading all the complaints against LG products, I fear I will end up buying a new frig, but not LG. Will let you know what happens from here.

I bought an LG refrigerator model No.195NC5 on 06.10.09. I noticed recently that the body paint at the bottom is rusted and still peeling off. I contacted your technician through my dealer at Kottakkal in Malappuram dist. The technician informed me that the warranty period is over and theres nothing to do. Though the complaint noticed recently it occurred, quite early, within one year of purchase. I am not only a customer of LG refrigerator but I have LG TV, LG PC and likely to buy an LG washing machine. I expect your favorable action.

My LG LGX2590ST French Door is the WORST refrigerator I have ever owned. The ice maker takes forever to dispense. The doors are so loud when they close, the lights stays on when doors are closed. In my opinion LG stands for Lousy Goods.

I have had nothing but trouble with my LG fridge (model LFC2525765ST). Ive had the same problem over and over since purchasing it in 2011. Well sort of, it started off with a blown bulb in the fridge. Then...well. They come out, fix it, then something else. The temperature keeps dropping and I keep losing my food. LG will not replace the fridge and I keep losing food. Their $250.00 check does not replace all that I have lost or what I have to spend on take-out while they diagnose the same problem again and again and then have to wait for them to order new parts, then set up a new date to come in and fix it. What is my relief when this company comes in to (seemingly) rebuild my fridge? Shouldnt they have to replace it when they have to keep repairing a 3-year-old fridge? I have a warranty and believe me, Ive needed it practically every year Ive had it. Somebody please help me with this, Im tired of losing my food. Im tired of wondering if I will have something to eat when I open the fridge door. With this current incident, its been going on since the beginning of January 2015. And the problem still hasnt been resolved. They put in a new part and the repair charge (not to me) was $335.32. It started working then it stopped and that weekend, so called the company again but cancelled because it started working again. A repairman called me and said give it 24 to 48 hrs to regulate itself (this was a Monday, I called on that Friday before but cancelled on I believe that Sunday). Then it happened again on a Thursday (Thursday seems to be the day of breakdowns). I called for repair service on Friday and as usual, had to wait until Monday for service to be set up. They always end the call with,We are here for you 24/7, but how? Since they cant do anything on a weekend. And I was told they would put in an emergency call for me. I expected someone to come on Monday but no, they called to set up an appointment on Monday. So had to wait again. Who knows what the next part will cost that is coming in on 2/16/15. Oh yeah, this is the same problem from January. This is the third time Ive had to shop, but I buy a little at a time now because I lost all my food from the last two shopping trips thinking the problem had been resolved (silly me). I had already sent in a food loss form. Dont think Ill be reimbursed for the last two mistakes I made buying food. I asked for another food loss form but still waiting. And Im waiting to hear about the one I already turned in. Wow... Oh, by the way, the first time they delivered my fridge, they had to take it back and bring another one because it was defective. Should have taken a hint then. It was purchased from HHGregg BRANDYWINE PKWY 19803 on 11/08/2011.

Amazingly bad service with what is supposed to be a great appliance company. My 6 year old French Door refrigerator wont dispense water. I performed all the troubleshooting by the book and via a text message from LG. Sat on the phone for 20 minutes waiting to speak to a live person after being told every minute that someone would be with me in four minutes. When the person came on the phone she knew nothing about the appliance side of the business. She took my zip code and put me back on hold to find me a service company. After a few minutes on hold, she came back and gave me four companies, one I had already called and they told me they do not repair LG because parts are too difficult to get. I called the other three. Spoke to one, has not repaired LG for two years because of parts issues. The other two called me back this morning. One will not come to my area and the other is too busy and too short staffed to service in my area. I live in Newark, DE!!! I cant believe the unacceptable level of service and uncaring responses I am getting from this company and its service network. Maybe it is time for a change.

LG Refrigerator model number LFXS30766S/02 - Retail Cost $3,799. topped working on 6/11/2017. It was Purchased on 7/9/2015. The unit was only 23 Months old. Compressor is Defective and there seem to be another issue with it. As an Engineer, I tested the Refrigerator myself and determined Compressor has completely failed. I called LG Service department to let them know that the Compressor is bad and it needs to be replaced. The Compressor is under 10 Year warranty. I was notified that a technician needed to come out and verify this. I was given 2 options: 1. I needed to pay Approximately $345 (I do not remember the exact amount, but it was this high) to come out just to look at it and fix the issue, but this will be a one-shot deal. Or Option 2. $459 to come out and verify, Fix the issue and then have it covered again under warranty for another year.I do not understand why I need to pay these amounts for something that is covered in warranty. Especially when I am reading all over the internet that this particular Compressor, Ice trays and circuit boards are Failing at an extremely high rate. I ended up having to pay $459 to have a technician come out to say that I was correct and they needed to order a new one. Its now 3 Months later and I do not have a refrigerator. We have given up on LG. Never again. Pass the word around. Do not wait on them to do the right thing. We ended up purchasing a Kenmore Refrigerator for the family. For the cost we paid for the LG, you would expect a quality product. But it seems like LG is using the US Market as a dumping ground for their defective items.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LGs presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isnt qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

We have owned our LG front-loader for around 6 years and it started having problems in the last six months. The problem is that the machine fills up with water about 3 to 4 hours after use.

6 year old 4 drawer French Door refrigerator... Door flap hinge breaks after 2-3 years use. Vegetable bin corner cracks. Now have no ice with ice maker. I live alone and there is gentle use with this appliance. The icemaker was always blocked with ice cube clumping with constant opening and physically breaking ice up... Very disappointing! I will never buy again.

Purchased a new LG, LFX31925ST on 4/08/2014, delivered 4/28/2014; ongoing problems with ice maker. When we called, we had to push buttons on ice maker to reset. It would work for a short time, called back, we had to push buttons to reset. This was extremely difficult as we both have arthritis. Finally on May 2015, they did extend warranty as it was on-going. A new ice maker installed. Lasted approx 3 mos. Called back, offered to send repair but at our expense. $3200 for a new refrigerator for our new home. Ridiculous!!! There has to be a recall on this appliance. We will NEVER purchase LG again!!

Don’t buy LG appliances. The front of my LG range. The paint is chipping off the stainless steel. LG says this is not a manufacturer defect. After owing this for 6 months this is definitely a manufacturer issue. Don’t waste your money on LG or their very poor service. They expect me to pay $230 to replace the top.

The one I had was dual doors side by side with an ice maker and an insta freeze feature another feature I liked were the salad drawers that came included. My mother recommend I purchase it because it holds a lot more food than the GE I originally had the salad drawers were above all my favorite feature because Im always eating salads and it keeps my salad mix fresh. But it wasnt scratch and finger print resistant so Im constantly cleaning it plus the fact that a lot of crumbs get stuck underneath the drawers and its a pain to clean.

I purchased a Blast Chill LG refrigerator/freezer in March 2013, paid $3,700 for it. Of course the warranty has expired. A week ago, my ice maker stopped working & the refrigerator started freezing my produce. I called LG & was told to adjust the settings. The ice maker still did not work but the freezing stopped. Over the weekend (on a Saturday), my refrigerator was not cooling properly & the food in the top drawer of the freezer was melting. I called LG repair & was told that someone would come to my home on Monday between 1-5 pm but would call with a 2 hour window. They assured me that they had diagnosed the problem (my refrigerator has a system that they can use to diagnose using my cell phone). They assured me that the repairman would have all the parts with him and the cost would be $225 flat rate for parts and service.At 3:34 pm, I called LG to let them know I had not heard from anyone and they told me that they would text their repairman. An hour later, I still had not heard & called back. They again texted the repairman. Within 5 minutes, I received a call & was told that he was 20 minutes from my home. The repairman arrived and spent less than 10 minutes, all the while speaking to someone on the phone who was directing him on the review of the refrigerator. He told me that he had to order a part, a Grill Fan Assembly, and that he did not have the part available on the truck. He told me that the customer service operators were overseas and had no idea what they were doing. He told me he would squeeze me in the following day for the repair between 1-5 pm.At 3:45 pm, I sent him a text using the number he called me with the day before. No callback. I texted the number again at 4:45 pm. No return. I called LG who told me they would text him. I got a call within 5 minutes & the tech told me he would be at my home in 18 minutes. He arrived and changed the Grill Fan Assembly (while in and out of his truck talking on the phone) and left about 6:30 pm telling me that the refrigerator should start cooling. Needless to say, I woke up this morning and the food in the freezer is all defrosted, and the refrigerator/freezer is warmer today than yesterday, and the defrosted food is leaking all over the floor.I called LG repair this morning & spoke to someone in India (same as the first two times I called), who told me that the best they could do would be to send someone out on Friday or Saturday, 3 days from now. When I asked to speak to a supervisor, I was told that no one was available & that I could check the website for new available times for repair. I have now called a local repair tech and they have assured me that they will be out this morning to assist me with this problem. I would rather pay more to have the problem fixed correctly than to deal with LG. My entire kitchen is KitchenAid except for the refrigerator, I liked the LG better when I was looking for new appliances. WHAT A MISTAKE!

I was very disappointed to find that my fridge what was just finished repair on 6/1 broke down again. However, the LG agents and repair technician made it easier for the follow up repair, during which he found out that there was a Freon leak. Hope it does not break anymore, but I appreciated the agents and technician.

Bought a Kenmore elite (this one is just a LG under the Kenmore name) back in July of 2017 for $2400. Compressor is dead. Freezer doesnt freeze and refrigerator does not get cold. Sears sent a tech out and he quickly determined its the LG compressor issue. Parts are covered but it will be $487 to replace compressor, dryer filter and 3 way valve. Oh and there are plenty of accounts of it just failing again in a few months. UGH... Never LG anything again. You have been warned!

Like many of the other reviews I have issues with constant unbalanced load errors even when the washer is a 1/3 full. Have never successfully completed a bedding wash cycle. Takes 3.5 hours per load. Bought a LG glass top range previously and also had a bad experience. Should have known better than to buy an LG product again. My bad.

I purchased a full set of LG kitchen appliances and after 18 months they all have problems! Bottom line, terrible waste of money! Both ice makers I the fridge are broken, door switch on the dishwasher is broken, oven doesnt preheat to the correct temp.. Over $5k in complete garbage. Please avoid LG.

The purchase of the LG Washer is by far the worst I have ever made. Despite complaints to LG nothing has been done. The finish on it has faded, during the spin cycle the vibration is horrible, knocking things off the shelf, the smell cannot be controlled along with the mold on the rubber seal. Now I notice chipping on the glass on my front loader that has now produced a crack along one side and is making its way toward the center. Never will I purchase the LG brand again!

Customer service quality and procedures when something breaks needs to be one of the most important considerations when choosing who to buy an appliance from these days, especially an expensive refrigerator that is not built to last despite claims that it is, but for a higher purchase price. It was important enough to me that I was willing to pay more upfront. $2800 more. Things break, design flaws happen. That is not as concerning to me as what a company does to their customers when it comes time to make it right, and how they make it right. Regardless if they have fixed their linear compressor problems, it is not worth buying LG refrigerators. Or any other product as far as I’m concerned, given what they are presently putting us through and how little they are compensating for our losses.I’ll be shocked if this doesn’t cost them dearly in customers and loyalty. It certainly has turned my 18 and 22 year old sons off after watching what we are going through since July. That’s future business right there that they screwed up. Not to mention my failing double oven, dryer, and dishwasher which need replacing soon. And where there is one there are hundreds or thousands more. That’s a lot of exponential word of mouth.LG is losing all that future business for what? To save a buck on repairs now by forcing customers to use their preferred 1-star rating repair servicer even if they repaired it once already and it failed? To avoid doing the right thing by reimbursing their customers for full damages and losses fully caused by their part failures as well as their repair failures? That choice alone about customer service reflects poorly on the business smarts of a company, which in turn affects reliability. If you ever have a warranty repair with your LG products, you are at risk of what is happening to us right now. Are you willing to gamble for that much money? We bought our LG French Door refrigerator Thanksgiving 2016 for $2800. Chose LG because of reputation, longevity claims about the model, and their description of great customer service should something go wrong. We thought it was worth the expense. The linear compressor failed after 3-1/2 years in July. We had to wait 2-1/2 weeks before their “authorized repair servicer” got here to repair it. We bought a larger mini fridge and still lost well over $300 of food. Their servicer did not call us to first diagnose or ascertain what parts might be needed. They simply showed up and assumed they only needed to swap out a compressor.LG bottlenecked their quality before they got here by only authorizing a maximum of $505 including labor, regardless that neither of them knew for sure what all needed to be checked and repaired. They set us up for failure. Their preferred provider didn’t even look for leaks in hoses that might have caused the compressor to fail to begin with, so if there was one it’s still there! They did not replace all the other covered parts that are supposed to be replaced with this repair, such as evaporators, hoses, etc. Two weeks after the repair we spent $450 on groceries believing it was safe to now restock. Two days later it broke again. My dealings with customer service since have been unacceptable. I have been patient and understanding about all the extremely long hold times given Covid, (1 hour and 17 minutes on hold this morning before the exec division picked up,) but not understanding about forcing their customers to have to retell all of the specifics of their circumstances dozens of times to each new agent that picks up, treating them like a first time caller, before anyone finally understands again how egregious the case has been handled thus far. And when they finally do they have no power to ensure it won’t continue to happen. Wash, rinse, repeat.There are too many cooks in the kitchen and all the departments that have to be involved are isolated and cut off from the other so the agents can never prevent anything from going wrong again or have influence over final decisions. There is no quality control in LG’s customer service. Their executive services group can’t directly talk to someone in the authorization department to ensure everyone is on the same page so they stop sabotaging what was agreed to. They have no true escalation capabilities and if they do they are highly ineffective. I believe this is purposeful when it comes to these refrigerators. The first agent this time around said our case was escalated since we just went through this. That didn’t mean squat in the end. It has been dealt with worse than the first time and has followed the same channels as a first time repair. He said dispatch would be calling me directly this time 3-4 days from our call to lessen the amount of time we were without our fridge again. That was August 22 and today 2-1/2 weeks later we are still without a working fridge. No one called. I had to start all over from the top when I called back. They tried to resend the same incompetent repair company as last month and ignored our request to send a different one that would approach it properly this time and give us confidence we wouldn’t be put through this again next month. It’s exhausting to pull everything out again, set up coolers and ice and check safety of food every day. Their preferred service provider in our area was going to be at least 2 more weeks out. LG blamed Covid saying it has impacted the availability of servicers in our area. The truth was LG directly prevented a timely and proper repair we had access to; it was not a problem with availability of servicers in our area, it was a problem of a company only wanting to use a one-star servicer that they can successfully under compensate, regardless that the repair company cuts corners and does inferior work to make it worth what LG pays.We asked LG why we couldn’t find our own repair company nearby who could get here sooner than 2 weeks. They told us if we could find someone sooner they would gladly email them the authorization, because they can’t find anyone else. All they can see is their authorized 1-star servicer. We had a 5-star service nearby standing in my kitchen the very next day! And they had done a lot of warranty work for LG before so we were delighted with having found them.They diagnosed the fridge thoroughly first, and in person, recognized that the compressor was not installed correctly and not all parts were properly replaced. Due to this we had oil leaking all over the place creating new repair problems. We called LG back and provided all the contact info they requested. They called our chosen repair co. that same day too and told both of us they would submit a request for authorization and they should have it in the next 24-48 hours. Our repair would be done in under three days. Instead, we got a text and email the next day that their 1-star servicer has accepted our repair request and would be there 12 days later.We called immediately and complained we had someone sooner and did not want the same company, and our case was escalated again. The executive group agent said she saw what happened, the wrong department got the request and ignored the notes in our account and on the request. She canceled their servicer and personally emailed the department directly with the info for the repair company we found, highlighting they were available immediately to do the repair and they have done warranty work for them before.Two days later we get another text/email that the 1-star company happily accepted our request again. I called LG again and the new exec agent listened to all that had happened prior and understood my rage, and told me they were having problems with the authorization department and she had no power to ensure it wouldn’t keep happening this way, but she did have the power to submit a request for a full refund. She had me upload a receipt and confirmed it was received and valid. She would send the request for an auth to our chosen servicer one more time and would call me two days later to see if they had received the authorization. If not she would go through with the refund request. Instead, I get several texts from LG’s chosen servicer all weekend long reminding us they were coming. However, in the past two weeks that servicer did not once call us to get information to determine what parts might be needed, which confirmed for us that if we let them into our home it was going to be handled sloppily like the first time they did the repair. We are sick of what we’ve had to go through living out of a mini fridge for almost two months. For a family of five with adult kids? We want to feel confident it’s done right this time. What LG did that was unethical was agree that if we could find someone sooner they would send an authorization, and then they repeatedly hosed that authorization and every subsequent request for one over the next two weeks to buy time until the A&E appointment was just around the corner. They ignored our valid concerns and discomfort of having this company do the repair again. It’s not like we chose a servicer that never did LG warranty work before. There is no excuse for putting us through this hell. Call several appliance repair companies in your area before you commit to buying anything. They know what brands and products are easiest to fix and have the least hassles with warranty repairs, and which are reliable. All the other repair companies we initially called said the same thing: “we no longer do LG repairs” and if you ask why they all tell you the same thing, “it’s because LG under-compensates true costs and undermines their efforts to do quality work. And it’s too much of a headache to deal with their customer service. It’s just not worth it given the amount of time we would have to put into dealing with them.”I wish I would have called them before choosing an LG fridge, because I never would have purchased it. But this is the real reason LG has a hard time finding an available service provider in your area. And when you find your own? They sabotage it. All to save a buck? How is two or three under compensated repairs in a row cheaper than one done right the first time at a fair price for the actual time required to do a proper job? It can only serve to hurt your customer for unnecessary and unreasonable lengths of time and kills all future business, and word of mouth compounds that. I was also told today there is no guarantee the refund will be approved. They look at how many times it’s been repaired in deciding too! The fact that they were interfering with the repairs, and they failed to let us have a timely and proper one that we had standing right there two weeks ago is not taken into account. If they deny our refund, they will simply reschedule their shoddy servicer all over again. At this point the right thing to do is approve a full refund. My husband is paid hourly and his company is about to be impacted by Covid so he will lose hours pay in the near future. We have to use our scant emergency fund to pay for a reliable refrigerator repair, about $1200-$1400 after the botched repair, or buy a new one. And not having that emergency money is going to hurt us when my husband’s hours are reduced. We cannot tolerate more weeks Iiving like this and never should have had to when we had a reliable repair company standing in our kitchen two weeks ago!To add insult to injury, LG has taken forever to approve our food loss and mini fridge reimbursement requests from July. Several reps quoted from our account that they saw the mini fridge reimbursement was officially approved on August 12 but there was no notes about the food loss. We were told this for the following two weeks every time we called. Then today, the rep said the notes showed it wasn’t approved until September. Somebody changed the notes. We were also told that we couldn’t have both a food loss reimbursement and a mini fridge reimbursement. They only allow one $250 reimbursement per calendar year, regardless if they caused you way more losses.We lost well over $500 of food so far plus paid $260+ for a mini fridge. We can’t even claim food loss this time around even though their repair failed and we properly waited a couple weeks after the repair to make sure it was good before shopping again. Customers can be out $750-$1,000 due to LG’s own mistakes, and only get reimbursed for $250 of it all while they go through hell with customer service. LG does not care about you as a customer or any impact they have had on you or the domino effect. Now, is all this worth buying their $2800 refrigerator? Absolutely not.

Love my LG washer and dryer. The steam function on both has been a great way of taking care of wrinkles and freshness. The quick wash function is exactly that - super quick. I am pleased with how well it cleans all types of fabrics. My only criticism would be the sensor function on the dryer. It is the same complaint I have regarding all sensor type dryers though - they really don’t do a great job and you often come down to find the dryer off and the clothing still damp. The time dry function and personalized functions are very good though.

Use the sanitizing cycle every week otherwise the old water in the drain will contaminate your clothes. Not having an agitator is definitely gentle however, the spinning cycle if set on high will shred everything especially towels.

When I bought my house 2 years ago we purchased all LG products. When I say all I mean ALL! Televisions, sound systems, wall ovens, dishwasher, water, dryer, cooktop, fridge, DVD players and EVERYTHING. From the beginning I have had a small leak at the bottom of the washer door. The technicians have been out several times but they say it is a known issue on the LG doors. Apparently even 1 piece of dog hair can cause it to leak. I try wiping the door down every time but that works intermittently at best. My mother has a Whirlpool and several dogs and she never has an issue with hers and only wipes the door when she cleans the washer once a month or so. Needless to say having to keep a rag in front of your washer is extremely frustrating, but what really got me was the customer service.I say customer service but it is really a complete absence of it. When I called them about the issue and that the techs say it is a known issue they claimed my service company was not a factory authorized provider. (They are the largest appliance dealer in the state and only service what they sell because their techs are all factory trained and authorized.) So, I ask them to schedule a visit from their factory tech. 1 week later they email me the contact info for their supposed factory service company. It is a computer/IT company that only services phones and computers! When I called LG back they did not understand why their factory service center outdent work on the washer. So I asked to speak to a supervisor.Sorry for the run on but the supervisor conversation deserves its own paragraph. From the beginning he made it clear he did not care a bit. I explained I had had the service company out several times and it is a design flaw. He disputed that and I explained the techs say this is a common issue they get called to look at. He informs me we are not talking about anyone elses washers but mine. I explain I have over $10,000 worth of LG appliances and this is the one giving me trouble. He tells me since it is out of the year manufacturer warranty nothing can be done. I recommended a 50/50 split on the purchase price for a credit towards the new washer I have to buy. He said they wont do anything and this is not their problem and then hung up on me.Stay away from LG products completely! Even though a few work well, (their wall oven is awesome), the customer service is absolutely horrid. I have never been treated so badly by any company before, even for issues with inexpensive items they at least are courteous and polite, regardless of the end result. LG will be laughing all the way to the bank after you buy your inferior product and we are probably lucky they even bother to answer the phone. Then again, not being able to reach them might actually leave you less frustrated than getting a hold of them.

We love the way our stove (LRG3095) looks with its beautiful cobalt oven, but we do not like that two of the burners are weak. I do not need a manufacturer to call one burner a power burner while another will barely boil a saucepan of water. All burners should have been equal, allowing me, the customer, to decide how high to turn the heat. Also, the top control panel sticks out more than 2 inches into the space of the back burners, so you cant really fit four pots on the range at once - extremely frustrating and really cuts into the functionality of this otherwise well-designed piece of equipment.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!