After owning my top load LG washing machine for 4 years, I began getting the UE message on every wash that the unit was off balance. Should have started reading all the previous complaints... well I didnt. Then on Jan. 7, 2017 I received the LE message and the unit stopped working all together and smelling like it was on fire inside. I called the LG customer service where I was told I was out of warranty that they could sell me a one time fix for $305, this would include a technician coming out diagnosing the issue and all parts and labor. I paid for it, the first repairman came (1/13/17) he unplugged the machine, pressed start and then power for 10 seconds each, plugged it back in and told my husband it was fixed... NOT... I called back, they told me they would send a new technician.He came out on 1/16/17 and said the issue was UNDER WARRANTY (10 year warranty on motor) and the motor is SHOT. He would order the parts and come back out... when... he didnt know. Today is 1/30/17 and after speaking to the repairman who is STILL waiting to get the parts from LG... I spent ONE AND 1/2 HOUR on HOLD with LG and got NO RESPONSE... THEY HAVE NO IDEA WHEN HELL GET THE PARTS. Im at my wits end and just want to get my $305 back and go buy a new machine. I am so disappointed in LG and will never purchase another LG product.

I can say ditto to all the other reviews! No service/repair center in Phoenix so we had to have the repair service authorized. LG said that would take 5-10 days then they authorized the wrong company even though I sent the correct info (LG admitted it was their mistake). The company had to be authorized before they could order the linear compressor. 4 weeks still waiting for the darn thing to be fixed! Never buy this POS, so much for thinking I bought the best. Sent a report to the Attorney General here, time for a class action... Im in!!! 115 degrees with no fridge!

I have been loading home dishwashers for over sixty years and my LGF7774 is the worst, and I must say, nearly impossible to load effectively. Because it doesn’t seem to be designed for actual dishes, it takes longer to load, as I have to move things around constantly to get them where they will actually get clean. The top rack areas for glasses seems to be slanted wrong and are the wrong width. As a result the glasses often fall over and break as I’m closing the tray. The bottom rack is even more frustrating. Those prongs that flop down to accommodate (what?), pans perhaps, may have seemed like a good idea to some engineer, but in use they plop down whether you want them to or not. The bottom of the lower rack could also use some redesigning. I have many square dishes and have to be over-cautious about seeing that the corners don’t extend downward where they will interfere with the spray arm.The dishes washed appear to be clean, but don’t smell clean. I’m asking the world of manufacturers, “If the user has to rewash things, or wash them before using a machine, how much water and electricity is that saving? And if I cover the food-left-on smell with a scented rinse does that make the dishes cleaner?” In fairness I must add that I just discovered that it has an extra rinse cycle and am at the moment trying that one out.

Dishwasher consistently had been flushing and would not work. Weve had the repair guy out a couple of times but he acts like hed rather be somewhere else. We asked for a different guy since he hasnt been able to resolve our problem 3 times. There is no other guy. Now it is flashing. The dishwasher has worked on and off for about a year. Were just getting a new one - NOT LG.

So excited to renovate kitchen. Never had LG appliance but heard great things so invested in ALL LG appliances: French door fridge, gas range, dishwasher, microwave, washer and dryer. Fridge: Linear compressor went out at 9 months. 20 phone calls and runaround before I could get LG to agree to service. Now, 6 months later, FF and E code seemingly freezer fan motor is defective. LG service tells me to unplug it for 8 hours and let it defrost all over My hardwood floors and “just put down towels.” And... If that doesn’t work, you need a new motor. BTW: The fridge to the floor is about 1/2 inch so no room for a towel.Gas’s range: Buyer beware. The knobs to light the stove will ignite if you lean on them and then slight turn. People with small kids are taking the knobs off. That is how easy it is to ignite the stove. Just last night my guest almost caught her sleeve on fire from leaning on a knob when talking to another friend. This stove needs recalled. I have tried but fell to deaf ears. Someone is going to be seriously burned, just a matter of time.Stove: Front started rusting 3 months after I got it. Of course they claimed user error. At that time only had used it about 10 times. Inside looked liked it had never been used. Got some of it off but still can see it. Washer: If you don’t clean the rubber gasket EVERY time you use the washer, water will run out the front. So far, knock on wood, love the dishwasher, microwave and dryer.Have had many defective things before and the difference is the service; standing behind products, great customer service, no hassle. That’s what keeps my business. I understand not everything is perfect, but take care of it and you will keep my business. LG FAILS in ALL OF THE ABOVE. Try to get ahold of them and when you finally do, it turns into us vs. them. Sooo disappointed and sick to my stomach knowing I now have another fail code on my fridge to deal with. I’m going back to Samsung. Much better quality and service.

My refrigerator is now just 3 months old and has now incurred 5 repairs. LG refuses to replace the refrigerator. You will just get the run around when you contact customer support. When I talk to people and ask why, they say they are supervisors/managers and they do nothing! It’s the worst customer service, which is a shame! As of this posting, I’m still playing runaround on the telephone game. These stainless steel refrigerators are not cheap and you would think after numerous repairs for the same problem common sense would be to replace the unit! I guess they feel they are not too big to fail. To anyone who wants to start a class action lawsuit, please contact me at **.

LG French door refrigerator - I was reading Tony from San Antonios problem with his fridge and it sounds exactly the same for me. 22 months ago, I bought an LG refrigerator from Best Buy for $2400 and last week, it stopped cooling down enough to safely use. It cant get below 40-50 degrees. I didnt get the extended warranty so now I have spent another $400 on service calls and nobody can figure out whats wrong. They tried adding some Freon thinking there was a leak but now I am getting an error message on the front. If anyone has had a similar problem and figured out what to do to fix it, please email me what worked. Never again, LG.

I have exhausted every option to resolve this matter regarding our LG washer/dryer. Purchased at Home Depot (approx. 2010) with the additional warranty. Upon numerous issues with delivery, installation, drainage, mold, mildew, build up, seals, etc.. Home Depot hires an outside source/third party vendor for service. Just the phone calls alone feel like theyve taken years off my life! The call center that handles the calls is obviously outsourced and makes for major language barriers. We had numerous repairmen assist with the issues. Not one time was there any resolution. We have a family of five and Im blessed as the Laundry Goddess. I have a generic disease and have recently been diagnosed with lupus. My health is taking a toll on everyday chores. These less than desirable machines add unwanted frustrations. I look forward to a resolution!

I would never buy any product from LG (FH4B8QDA1) again. I bought a washing machine that within 6 months was marking my laundry with black streaks. I phoned LG who sent their local engineer. The man who came out said he had never seen such a clean washing machine (I used Calgon as per LGs care instruction in the booklet). He took some photos and said they would be in touch... but he thought the door seal would need replacing even though there was no marks on it at all! I never heard back from them. So I phoned LG again. LG said after the engineer had looked at the machine and made a report. It was because I was using Calgon to clean the machine and non bio laundry liquid. I wasnt entitled to another opinion as I had, had an engineer come out to me! The only thing I could do was to get an independent report on the machine.So I went back to the shop where I bought it and they knew someone who did reports. I had an independent report done on the machine and it was proven by two people and photos that there was grease in the bearings that was getting into the machine. After LG had the report it again took a very long time for any response and a lot of phone calls on my part. They accepted the machine was faulty and were going to replace it. I asked for compensation for all clothes and bedding that had been ruined and I had, had to replace. Suddenly there was nothing wrong with my machine and it was the fact that I used non bio!!! The shop I bought it at ended up replacing it for me. I would never recommend LG to anyone and their customer service is appalling. So much, that I havent even registered this new machine as obviously a guarantee doesnt mean anything anyway!!!

Washer goes out of balance on almost every load. I verified the machine was level and watched the YouTube video on how to properly load a washing machine. I still had problems and contacted the LG support line. They were no help. A class action is required to get LG to resolve this issue. Do NOT buy LG washers

This is the second washer we purchased from LG and the first one lasted three years and was unable to be fixed. We purchased a higher grade, better washer that has now broken after 2 years. The warranty company came and replaced all new parts and left. I went to wash a load and it was still not working with the same issue. They are now unable to come back for two weeks! Whos paying my laundry bill and if it’s not fixed again, do we get a replacement?! What type of company sells a $1,300.00 washer that lasts two years!

New LG washing machine default wash setting of NORMAL only fills tub with about 1/4 of water. I watched a complete wash cycle and some of the towels were never submerged in the water. They did not get sloshed or agitated in any water. They just stayed in a pile above the water line. This is terrible. I called LG and they told me that was normal for the NORMAL setting to save water. If I put a lot of clothes in the tub I have to choose the bedding setting so the tub will fill with water and the clothes then get washed properly. I am so sorry I did not check and observe this as my 30 day free return period has passed by just 10 days. I would definitely have returned this washing machine if I had known it doesnt have a means to sense how much water to put into the tub. Also trying to get service on their website is not easy. I will never buy any LG product in the future. LG = Living Good, well not for me.

My second LG inherited through a relationship and just as bad as mine. These machines are very fussy about everything from water-pressure to drainage. They simply do not clean as well as anything I have owned before. Fluff and lint problems. Various random errors constantly occur and a wash can take hours and hours due to a well-documented LG bug (Google LG Washing Machine balance issues). Just downright bad product.

I purchased this mid 2016. The compressor just went out. I called LG and Sears. The part is covered and not the labor. They only warranty for 1 year. Compressor is still under warranty but tech wants $650 to install. It is a $1300 refrigerator. It should have lasted longer than this. I have a new baby and a diabetic in the house. I dont have the means to repair. I am forced to using a ice chest and hoping the insulin will be ok. I am still paying on this piece of worthless junk. This should not happen to a fairly new product. Very disappointing. What happen to appliances lasting years before something went out. Really bad quality control. I expected more from LG!

Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

I bought a washer and dryer from LG about three weeks ago and was not able to get it delivered due to Sandy (live in New Jersey). They moved my delivery date (understandable) and any consumer can understand these types of issues. But now I just got an automated message telling me that they are now moving it again. When you finally get through to an operator, they tell you all sorts of different answers (depending on the operator): (1) They are having computer problems and cannot communicate with their headquarters?!; (2) they had a system and computer failure; and (3) bad weather. I am without a washer/dryer because I moved into a new house and cannot get the family clothes washed. They also cannot confirm the next delivery date and if they cant deliver, theyll simply call again. Are you kidding me?! This is the worst, worst service I have received by any company for any product. LG customer service is terrible.

If you are in the market for any product that LG Global makes, BUYER BEWARE! I have a dryer that is less than 2 yrs old and I have been trying to get a courtesy repair since it’s the dryers electronic control board has gone bad! My dryer is less than 2 yrs old and warranty only covers 12 mos. The customer Service for this company is non-existent. “When” you get people on the phone you can understand, and you’ve spoke to 3 customer service people and so you ask for a supervisor and they say “I can’t do that”. There’s a huge problem.I am so furious and tired of each customer service rep asking for the entire history again snd then wanting to open a new call it gets RIDICULOUS. DOESNT ANYONE PICK UP THE PHONE AND CALL YOU BACK TO HAVE A CONVERSATION? They don’t seem to care.??? DONT BUY LG PRODUCTS, YOU WILL BE SCREWED WHEN IT BREAKS DOWN (and it will) AND THEY ALREADY HAVE YOUR $$$ SO THEY DONT CARE!???

We purchased our matching washer dryer combo from Sears as part of our remodel on our bathroom when our prior set died for the 10th time in 6 years. However had I known that $20-$70 repairs would amount to less than the headaches I would now be dealing with, I would have kept those workhorses any day of the week. Not only does our washer smell like everyone elses no matter what remedy we try, but it leaks, and leaks, and LEAKS! Weve had it serviced 3 times in the last 6 mos. trying to replace things that were wrong from the motor to hoses to outlets and now find out theres lawsuits because of these issues. Because of cutting corners and faulty mechanisms I have to do more laundry, which causes more leaks, which causes more laundry, crazy cyclic cycle. When are we the consumers going to say ENOUGH and when is anyone going to have our backs to compensate and make this right for us? Im tired of paying and paying and paying while these companies continue to manufacture GARBAGE!!! My washer still leaks after dumping thousands of dollars down the drain! Thanks LG!!! (SARCASTIC TONE, in case there was any doubt).

Our 25-year-old Kitchen Aid dishwasher died and sadly our landlord replaced it with an LG dishwasher. Whether it works to our satisfaction has yet to be seen; the design is my big complaint. We are bending over literally almost to the floor to load the dishes. I own some giant pots, but none big enough to justify the enormous gap between the top and bottom shelves. Its ridiculous. I actually stubbed my toe and injured myself on the open door, which practically rests on the ground! The prongs are lined too far apart to economically place small dishes and plates and all in a row, so attempting to find a sensible way to group like dishes and glasses is pointless. Fortunately, we hadnt thrown away the utensil tray from the Kitchen Aid; I dont understand the covers on the junky LG tray, some of which stay open and some dont. Its just a cheaply and poorly designed, impractical product.

Buyer beware! Rust develops in the top housing of LG washers, starting at the bleach dispenser. It does not matter if you use the dispenser or not, rust will eventually develop there, and elsewhere, on the top and lid of the machine. Eventually rust flakes will get in your wash leaving whites dingy. There is no fix for this problem. It is a result of poor craftsmanship. A class action lawsuit was filed and LG won claiming user problem. Odd how the regular use of their product would be a problem that causes rust. Do not take my word for it alone- search “LG washer rust” and read about loads of frustrated consumers with rust problems starting in the bleach dispenser area, in some cases rusting out altogether. Buyer beware!

Bought LG over the stove microwave on 11/10/20 at Home Depot in Homer Glen, IL. Model LMV2031. Serial 007TAMABC5. Its been running fine, really no problems until last week. When I turn the light on the glass covering the light gets so hot I cant touch. It also make the glass turn table inside the microwave so hot I needed a pot holder to take it out. The whole inside was hot. Im afraid to use it because it might catch on fire. What can be done about this? **

Bought LRE3083ST three days ago. I have an in home bakery so I need a top of the line oven. I thought LG had great quality ranges then come to find out that they are advertising and marketing all of their ranges as a true convection. None of the Rangers are true convections. None of them have the third element behind the fan. After calling the corporate executive offices in Alabama I was told that they would file my complaint to the appropriate people but dont count on anything being done.I tried to use the range for the first time by placing a few breads in the oven on the first try and then a few pies on the second try. The bread on the top rack got completely burnt and the bottoms were all in the bottom rack of breads. The top of the breads were Raw and the bottoms were burnt. Thinking that this was a defective range I had the store where I purchased it from bring me out another range. Three days later and three ranges later the same thing was happening.When I called LG today to let them know that half of my products were wrong and not baking correctly and the other half of my products were burning they said to me since youre using the oven to make items for customers we are now going to void your warranty. Why are you voiding my warranty I asked. Teresa the corporate executive explain to me that Im using my oven for commercial purposes. I told her it doesnt matter where the oven is located. First off its located in my house. She told me even though the oven is located at my house if I am putting items into the oven and then turning around and selling them that then voids my warranty. Although that is stated no where on their website nor in their owners manual. I was then told that if I wanted to obtain legal action to go ahead. Their attorneys are much more qualified and they have more money than I do so good luck.I tried filing a complaint with the attorney generals office and the Better Business Bureau but unfortunately because their corporate office is located in Korea and not in the United States I am stuck in the water. So I have an oven that is brand-new only two days old and I am stuck with it. Nothing I can do. The store wont take it back & LG wont cover it so Im now out a ton of money.Updated on 12/16/2015: Purchased an LG LRE3083 Electric Range 1 Month ago. After only 2 days the range was not working. LG sent out a repairman who was at my house on 3 separate occasions. After replacing computer circuit boards, relay boards and harnesses, the unit still wasnt working. Repair guy got on phone with LG tech support who informed us that this unit was deemed unrepairable. This unit is a flawed design. Repairman was told to put that into his notes and send it in. After two additional weeks I finally went out and purchased another range thinking LG was in the process of refunding me and taking this out of my home. I get a call yesterday from LG Executive Services informing me that the claim was denied and there will be no refund. I now have a $1,200 range sitting in my kitchen collecting dust. After looking at reviews about this range I found that numerous people have been complaining of the same issue. I cant afford to take this to court so I guess Im out Just like everyone else. You cant even file a complaint to the Attorney General because the corporation is located in Korea.

Ice machine was my favorite. And the storage. Has great room for lots of food. Big freezer. Drawers have great space as well. The temperature gets really for both fridge and freezer. Ive always have loved LG products. I have no negatives to say about all LG products.

We have an LG washer and dryer and have had no problems, they are both 10 years old. When we needed a new refrigerator we purchased an LG refrigerator in July of 2016. Our first time we had to have it repaired was in October of 2018. Now 8 1/2 months later the same thing is occurring. Be sure that you buy the extended warranty if you purchase an LG refrigerator.

Purchased LG stainless steel fridge, stove, microwave and dishwasher 4 years ago. We have had nothing but problems with all but the microwave within months of owning them. LG was very difficult to deal with for warranty and repairs as only 1 company in our province will fix LG! And that company was not very professional or accountable with the repairs. We went months without the use of our appliances as a result and LG never compensated us for these major disruptions in our lives! And not to mention all the time missed off work to meet the repair people and there were many appointments. I have since looked on the internet about other peoples experiences with LG and there are so many similar stories of terrible products and terrible service. Never will I buy another LG product again. I always bought Kenmore before and had no problems.

This is first time I had problem with washer and dryer. The washer is terrible smell like sewer while using and after use. The mold around the front end door creates black mold. Also the rubber gasket is not properly designed. As soon we bought the machine it leaked terribly wetting the whole wooden floor many times. We called the LG within 1 year warranty period. The repair men came and fixed it but it happened again. I have fix it on my own. BAD, BAD... BAD design and BAD machine. I will not anyone to buy this machine. There are many other brands in the market you want to consider but never ever LG washer. The dryer is takes longer than normal time other dryers will take. Worse machine. They should be stopped in the USA market completely unless they replace all the faulty machines or refund or correct the problems.

We purchased this washer approximately 4 years ago. It just doesnt work and hasnt since we owned it. You constantly get an error code on the machine when washing. Cannot get through a complete cycle without an error. Had LG recommend repair service (All American Appliance Repair, Daytona, FL) and replaced motherboard for $250 this time. Forty-five days later, doing same thing each time we use it. Called All American and LG back to have it fixed again. All American says motherboard was only warrantied for 30 days but LG says its warrantied for 90 days. Cant get straight answer from either party. Never been so frustrated with an appliance and dont understand how we can let companies sell a product with a known defect without a recall to fix. If you google you will see the same issues. We purchased it from Home Depot. I have the HD receipt, just dont know how to attach. Yes we would like to discuss with an attorney. Thank you.

In 2008, I purchased an LG kitchen-stove, refrigerator and dishwasher. Within weeks, the dishwasher presented an error code. Within a year, the refrigerator presented an error code and one by one the knobs on the stove began to fall off. My dishwasher was repaired and continues to function, the refrigerator was replaced after 40 plus days of wrangling with LG. But even the replacement is crap. Frost builds up in the freezer and Ive been told by an LG technician that there is nothing that can be done about it, that I would need to unplug it from time to time to defrost it. Stupid took me back to the 1950s with that suggestion. When I called about the knobs, I was referred to a dealer that would sell me some for $78.87a piece.I bought the knobs, but I am not happy with LG products. So much that when I replaced my washer and dryer last month, I did not buy LG. When I have guest in my home and they ooh and aah about my LG appliances, I tell them that life aint good! I would not recommend this product to anyone.

This washing machine will not get anything clean. Had it about 2-3 years - what a piece of junk. I have never seen a washing machine in my 68 years of life that would not get something clean. This is a top loader, direct drive, true Balance. I totally believe this machine should fall under the Lemon law.

I have found that LG LRG3081ST turns on just by walking past the stove and bumping the knob. This has happened multiple times and needs to be addressed before my house blows up. This time the stove knob must have been turned on all night because the whole house smelled of gas fumes. I have looked all over the internet this morning to find out if there is any fix for this and have been unsuccessful in finding anything. This is very frustrating and needs to be fixed. I have read that there is only one-year warranty on this stove and this is not under warranty because its a design flaw LG needs to fix.

LG ventless dryer purchased in 2012 for about $900 at Home Depot. It dies two weeks after warranty expires. Trip charge $72, replace control board $250, labor $100. Total $422 repairs. Do not buy LG products.

Our LG range was emitting dangerous levels of carbon monoxide. After two weeks and first paying a $200 flat fee, an LG approved technician finally came and replaced some parts and fixed it. He said it likely a manufacturers defect but he cant say 100% which means that LG keeps their fee. In the meantime, Ive written two letters to LG (where it says they will reply within 24 hours) and gotten no response, spoken with two customer service managers who show no concern for the fact their appliance put my family in danger, and spent way too much time on hold on the telephone and online chat with very little to show for it. Their lack of customer service is appalling.

3 yrs old Front Washer. First problem had to call them back on installation. Now massive leak and cant come for 17 days to fix it.

The worst purchase ever! We bought it on sale for $2500. The ice maker... the worst ever! We had problems with refrigerator within 3 months! Every major part replaced, including motor and compressor within 14 months. Here we are, 26 months later, and its dead again! We lost over $1,000 worth of food! There should be a lemon law on all products. This product is a LEMON!

Purchased my LG French door refrigerator in 2015. After the first year of owning it, the water lines froze up completely and started freezing the inside of my refrigerator. Service tech sent out to fix. Cost was more than what it should have been to fix a refrigerator that was just a year old. Then year 2 another service call and money spent out of my pocket to fix just to turn around and call them 7 months later. After more money was thrown into the refrigerator it was fixed only for a short time. In 2018, had another service tech come out and he could not tell me what the issue was. Call again, another service tech came out and we were told it was fixed. 2 weeks later I called again because the fridge had stopped Cooling yet again and again we lost most of the food inside. This time we were sent parts and the Tech that came out said it would cost over $1,000 for labor and we didnt have the parts that we truly needed. The service technician somehow broke the back panel of the refrigerator also. This was in July of 2018. The tech left the refrigerator taking apart and in pieces. Over a year later 2 October 2019, the appliance still sits in my house with the parts out of it and I have a non-working refrigerator. I purchased a small used refrigerator to get by until I was financially able to purchase another refrigerator. In 2015, we suffered a house fire which was a total loss so when I redone my kitchen I read reviews and thought I was making an informed purchase. Was I ever wrong!! My LG refrigerator isnt worth a dime and my LG dishwasher has had several issues in which Ive not even bothered to try to get fixed. I have just dealt with these issues myself also I have a LG washer and dryer. Luckily I havent had issues with it yet but I wouldnt be surprised if and when it does happen. With a name brand such as LG you would think they would do more for the customer. I finally spoke with LG again September of 2019, as I had heard they were covering certain aspects of French door refrigerators being fixed in the hopes of getting back my $2,500 refrigerator but still nothing has been done. I would steer clear of LG appliances in general. But more importantly I would make sure I stayed away from any LG refrigerators as they do not stand behind their product. This was the first time I had purchased so many appliances at once and lesson learned the hard way!

I bought a LG 2 door refrigerator with the freezer below in 2017, from Sears as a Kenmore Elite. The unit has a fan freeze up issue in the refrigerator section. I called Sears Service for repair since LG will not deal with a Sears product of theirs. I paid Sears $584 to come and replace the fan, and fan control. This was the FIX that LG told Sears would solve the problem. Its now 4 months after the |fix and the problem is back!. Its now past the Sears warranty, so I will have to pay again f I want this LG piece of garbage fixed again. Bottom line is simple. DO NOT BUY AN LG REFRIGERATOR FROM ANYONE EVER.

$2500 refrigerator lasted 32 months - After our ice maker started squirting water everywhere and freezing up, we were told wed need a whole new door to the tune of $600. While we were waiting for the door to ship, the whole fridge stopped cooling. Everything in the fridge and freezer was ruined. The Geek Squad diagnosed the problem as a sealed system issue, which they are not allowed to work on. Parts, but not labor, are covered by LG, but you have to find your own repairman, and then LG will eventually send them an authorization letter to do the work. We are not willing to spend over $1,000 to fix a $2,500 fridge, when the repairs are not even guaranteed. LG has not responded to my email, and Ive just read many other reviews by people who got tired of waiting for satisfaction from LG, cut their losses, and bought another (not LG) refrigerator. LG knows people cant live that long without refrigeration, so they just stall until people give up. LG BUYER BEWARE!

Too many quirks and clothes never smell clean or feel like theyre clean. Too concerned about water usage and doesnt use enough to make clothes clean. Sold machine after yr. Took a big loss and purchased a no-nonsense Whirlpool that use lots of water and has good old fashion agitator and clothes come out fresh. Clean.

They sell the LG product where my wife works and we purchased a refrigerator from there. But when it was delivered, it was damaged by the people that delivered it. I was trying to get it repaired and it was a complete nightmare dealing with LG. They w were absolutely horrible and pathetic. I’ve been dealing with an issue since March and it just got completed last week. That’s how long I’ve been dealing with this. Also, those people don’t even know what the part numbers are for their own product. They tell you they’re gonna call you back, but they never do. If I don’t initiate a phone call, I never hear from them. Then they tell you they’re gonna follow up, but they never follow up. Aside from that, I paid for a part to come to me and when it came, it was the wrong part. They’re liars over there and they tell you what you wanna hear. But once you hang up with them, they’re done with you. The only good thing about LG was the service tech that they sent out here last Thursday and everything’s working fine since he’s been out. Still, I’m never buying another LG product and Id never recommend it.

Ice maker dumps water that freezes in and on ice bin. Ice dump door does not close so air gets in freezer and forms ice in freezer. Switches from cube to crushed ice on its own. Drawer slides broken. 3 repairs and still not fixed. If this is what you get with LG I wont be back and I will tell everyone to stay away from LG.

About 3 years ago I purchased an LG dishwasher Model LDP6797ST. I was very happy with it at first until about 1 year and a couple of months. One day a received the error message AE. At the time I did not know what it stand for. I contacted LG and to their credit they sent a technician to repair the unit. What he did that day is replaced a circuit board at the door and the machine was working. And now 2 years later after the repair I received the same AE error message. The thing is that error message according to LG is a water leak. I called a repairman who confirm I have a leak coming from the drain pump. It would cost about $600 to fix. In his word I better off buying a new dishwasher. I paid good money for that dishwasher (about $700) and it only last 3 yrs. I am not sure I will ever buy an LG appliance again. I am now again looking for dishwasher. Very disappointed.

French door in door refrigerator with ice dispenser - I bought this refrigerator from Frys Electronics about a year and half ago and it worked like a champ during the warranty period but while we still joying and dancing being too happy with our purchase and as if there was a timer inside this thing and just right after the warranty was over things began to fall apart one thing after another. I bought this refrigerator for about $2100 and so far it did cost me $1185 for repairs because as it turn out the parts were covered but not the labor. LG customer service stunk the high heaven as they were not able to replace the lemon that I fell for. For the rest of my life, Ill never buy anything made by LG.

Machine was working and stopped, quit. No power whatsoever in the middle of the load!! When your LG washing machine quits working, as it will and locks the door with water in it with your nice clothes that will smell bad if you do not get them out. Here is how you can unlock the door without any power source to the machine.Step 1: First get soft flat kitchen spatula and use it between top of washer and front panel, on each side or corner there is a latch or tab that will allow you to get the complete top up and have access to the lid or door and also the drum.Step 2: There should be a red string on the side of the latch underneath the door or lid, pull on string on right side of lock and push up on lid or door and this should release your lid.Step 3 You will need a shop vac wet/dry or a sump pump to get the bad smelling water out so your house does not stink for the next week or two before the repair person shows up.This worked for us, when we could not find any site that told you how to do this so we wanted to tell anybody that may need help. We were told it would be a week or more before repairman would be here and did not want to throw away all of our clothes to mold and stink water. Hope this helps!!

I purchased an LG French door refrigerator Model #LFX25991ST in Feb of 2013 and have yet to use ice from it. The ice maker freezes up and will not dispense. It also leaks water around the edge of the ice maker and now there are water marks on the front of the fridge and freezer door. They keep giving me the run around. They have sent people out 3 or 4 different times to fix it and it still does it. Am very frustrated. Worst $3000 purchase I have ever made.

I have had nothing but trouble with the LG Dryer #DLGX3571 which I purchased in August of 2015. Weve already had service on it once before and now are in need of service again due to no heat in the dryer. My husband notified LG of the problem, the fact that we have an LG Premium Care extended warranty and that the problem was that the ignition was not working. My husband was told that the earliest day for service was today which is 6 days later. Today the technician arrived and confirmed that the problem was the ignition but DID NOT HAVE THE PART!!! Worse still, the part cannot be obtained until next week and then we will have to schedule ANOTHER SERVICE DATE! So we will be without the dryer for at least two weeks. I find this unreasonable and unacceptable. In addition to the present problem, I have found that only two of the dryer settings are useful - the manual setting and the air dry setting. On the steam cycle settings, clothes finish in the same condition or even more wrinkled than they are using the manual setting. The cycles do absolutely nothing in terms of removing wrinkles. In fact, in my experience, clothes are more wrinkled at the end of the steam fresh cycle than they were at the beginning. This dryer is expensive and I could have bought a simple dryer without the cycles (which do not work as claimed) that would have been much less expensive, provided the same drying quality and probably would have been broken less often. I am convinced that if you purchase this product you will be greatly disappointed in its performance.

33 cubic foot French door bottom freezer refrigerator by LG. Purchased 2-18-2014. Died (no power) 2-21-2016. Ice maker always sucked, so we hardly used it. Today while using ice dispenser, the control panel started beeping then whole unit lost power. Checked plug in and it had power. Only the refrigerator would not work. This is a known issue with LG, yet they do not want to help. Luckily I have homeowners insurance that will take care of my $3,500 bad purchase!

I have had this LG FRENCH DOOR LFX31945ST refrigerator less than a year. It has been noisy since they delivered it but when I brought it up to the tech that had come back to replace the freezer door b/c of discoloration....he made it sound as though the compressors just make more noise in the new ones. So I thought, ok... I will give it some time... Well, as time went on, the noise got louder and louder. I can actually hear it buzzing and whining over my television in the Living Room (so many random noises off and on thru day, I couldnt possibly describe them all). So I call servicing dealer back and tell them still loud and seems to be constantly running. I also discovered while I was researching others complaints that there has been a problem with back wall icing up, so I looked and yes back wall completely iced over.Tech said he hadnt heard of any of these being problems, but Then he heard noise and saw ice. So he ordered new back panel, defrost control and module. When parts came in, he replaced everything. Less than 8 days later, still whining and other noises and now developed a bad smell/very bad smell that when fridge was opened would take over entire kitchen and living room area. By the time tech comes, the smell is not detectable b/c it dissipates over time, only to come back randomly. He denotes no problem found b/c noises werent as loud as they can be when he is here, even though I still think its louder than it s/b. At this point we are very frustrated to spend this kind of money and have so many problems is sickening. Problems continue and I call again, service comes out and back wall icing over again. Tech hears the loud noises (high pitch whine has become a constant, loud sounding fans and an occasional clunky sound) and the SMELL is back. Tech now has witnessed everything. He gets on phone w/ LG and he is told we must have introduced the smell. REALLY! I know we have not but we are advised to try charcoal like for a fish tank filter. I tell the tech that Im concerned b/c warranty is up in June and how do I know if he reorders everything hes replaced once that it wont continue to be a problem later. It had to be an inherent problem and what is LG gonna do about it. I feel they should extend warranty or give me replacement fridge. He did his best to tell LG that they need to do something more... Their solution is its fixable so they reorder everything again (back panel, defrost control and module main). I call customer service to voice my concerns and ask about extending warranty, to ensure this problem actually gets fixed. I am read some script that is obviously told to every customer and the Supervisor I spoke with was not nice. He had a nasty disposition and offered me no resolutions. He just made me angrier. So parts arrived and another tech comes to install the parts. It has been around 9 days and guess what? SMELL is back, noises are worse than they were before this last service call and ice is beginning to build up on the back wall again. So here we go again. I am going to call again, wait again to be notified morning of service call and given a 2-hr window of when they will be here (so I cant plan anything for that day b/c no specific time for service call). Another day wasted, more aggravation and I am fairly confident the problem wont be resolved. Instead I will be advised to purchase an additional warranty coverage since mine expires in June. I am not looking forward to complaining to customer service again b/c, well Ive seen how they treat customers and their philosophy is the customer is always a nuisance and they wont help me at all. So here we go, I will place call and waste another day. Do yourself a favor and dont buy this product, no matter how much you love the lighting, the door in door feature and the versatility of the shelves inside... Trust me - not worth the headache. Oh and not real stainless steel.

Ive had the top loading high efficiency washer for about a year and it is truly the worst purchase Ive ever made. Im almost inclined to buy a new washer and chalk up an expensive loss for the sake of my own sanity. The washer gives a UE (uneven load?) error on a fairly regular basis. This stops the already very long cycle and makes me have to reset things to finish the load. Most wash cycles take over 90 minutes. Even just a spin-only cycle is 13 minutes and it will sit weighing the load or something stupid and useless for 5 minutes before one even starts to hear it spin. The only good thing is the large size of the tub. Overall, this washer is horrible.

Avoid, Avoid, Avoid! We purchased a LG French Door refrigerator/freezer 28 cu ft (Model LFXS2926W/01) in April 2016. In late May of 2018 both lower and upper linear compressors failed along with the evaporators along with complete loss of refrigerant. Service rep came by in early June to identify the problem. Two weeks later the parts were delivered and they are back for the three hour repair. Three weeks from day of failure to day of repair. The service rep tell me that this appears to be a consistent problem with most if not all LG French door units. So $660.00 (labor and service call costs) later I hope to have it resolved. They have already warned me (because I asked) that this compressor/evaporator replacement will work properly for the next 2-3 years, before a predicted failure will occur again on the same components. The ten year warranty covers the compressor and a seven year warranty covers the evaporator. I asked their opinion on why such a generous warranty program given the predicted failure rate. The statement was the product (refrigerators internal cooling components) is over engineered and it is probably cheaper in the long run to provide the warranty than it is to have to submit to a product recall or redesign of the failed parts. I have purchased my last LG product of any kind and I am sharing our experience with everyone I can.

One good thing about it: the funny sounds it makes. Just about useless crap. Top loading pile of crap. What a hunk of junk. Mine is a top loader. Smart drive load sensor it is none of those. It does not sense loads. And is not smart. I will not purchase another LG anything again. This thing is unreliable junk. It calls itself a water saver. Problems: itll get stuck load sensing. It complains about uneven loads and the loads as far as I can tell have to be a specific size to get past that bug. I got the thing 4 months ago. If theyd own up to having given me a bad one so I could exchange I would. My current load has been trying to complete for at least 4 hours because itll simply fail. I have tried everything I can think of to get it to work right. The field tech tried to fix it, and couldnt (literally). They simply didnt send that person with the parts needed to repair it. Hes tried and even once said Wow thats... just broken. It takes me most of a day to do one load.

I bought a LFX23961SB French Door fridge from BestBuy and was initially pleased with it. It is very stylish and I liked the features. Shortly, after purchasing it (6 months) the ice maker went out and LG sent a tech to my home. The repair lasted for one month. The tech again came out and had to repair the computer unit. Three months later, the ice maker and the temp. controls went out. Again, they where replaced. Shortly, there after they again went out. Since then LG has refused to help as the product is out of warranty and discontinued. I am very disappoint with the resolution. I paid for a very high quality product and got a bottom of the barrel of a $700 fridge.

We used the self clean function for the first time on the oven which is only 2 years old. The oven completely shut down, nothing turns on at all, the oven door is locked closed, and when we called LG they said tough luck our warranty is only 1 year old! Do NOT BUY ANY LG APPLIANCES, STAY FAR AWAY!!!

New unit purchased. The freezer did not work when it was delivered. A digital thermometer reported it didnt drop below 60 F. 4 days after delivery the refrigerator stopped cooling and it warmed up to room temperature. This is unacceptable in a new appliance.

My LG washer dryer combo, stackable, is nothing short of fantastic. It uses a small amount of water to do a really good job of cleaning my clothing. Not only every day clothing, towels, sheets, blankets and jackets. The machine is extremely quiet and has many features that allow me to tailor the machine to what I am washing. I have never owned a front loading machine before and this one has served me extremely well for the last 15 months. I always leave the door open and I’ve never had any kind of an odor issue. I have read where some times washers will develop that even when the door is left open. That has not been a problem and I do not anticipate it will be a problem. I expect my LG is still going to be serving me well in another 10 years.

The ice maker drips on the inside and freezes whatever it touches. This is the worst ice maker we have had and were stuck with it until we can afford another. We purchased it because our other appliance are LG and wanted to match the stainless steel finish.

I will never buy an LG refrigerator again. They have very poor customer service. They are very good at giving you bogus information and youre calling customer service in the Philippines. My refrigerator went out on a Friday and LG gives me two supposed authorized dealers, one never picked up the phone and the other one was closed at 2:30 and I couldnt leave a message because of a full mailbox. I took it upon myself to get someone out and had it fixed by Monday. If your product goes out on the weekend forget it.The one supposed authorized dealer said they dont fix LG refrigerators in Arizona anymore and LG still continues to give out that name, the other one said they couldnt get someone out for a week. They are very good at jacking people around and it ended up costing me 743.00 for a new compressor which is covered by LG but they said since I didnt call who they told me to they werent covering it. I had Sears products for 20 years and never had a problem. As a company we keeping signing on for these foreign products and they just dont last. I will never purchase another LG product and I will tell as many people I know the same information.

LG Top Loader WT1001CW. DO NOT - DO NOT- DO NOT- BUY this washing machine. I agree totally with all the other reviews. It does not fill with water enough to even cover the clothes. There is virtually no agitation to get the clothes clean. Clothes usually remain in the same position in tub during the entire wash process and dry spots remain on clothes.. they didnt even get wet. I have had to rewash loads again just to try to get them clean but still they dont come out clean at all. Spin cycle is crazy and clothes just lay on top. This is the WORST machine ever made. I dont know how they get a good rating. Someone stacked the deck to trick consumers into buying this machine. I have had this machine for about 6 months and wish I could return it. Do not buy LG washers.

Runs silent and cleans well. Steam sanitize, power scrub, regular modes as well as ability to choose wash strength. Standard, under counter. Has very clean lines with no brand on the visible front of the machine. When first purchased, the original dishwasher was faulty and would not work. We purchased through Best Buy who replaced the machine a week later and since then we have had no issues with it.

Bought a brand new LG refrigerator. Loaded it up with food. The next day freezer food was soft and food in the fridge was all rotten. Tried to save the freezer food and turned the freezer to maximum cooling. The next day all the food was rotten and the whole house smelled like garbage. Best Buy switched the refrigerator but said to call LG to reimburse for the cost of food. LG was very unapologetic. Service is very poor. I called three times and was put on long holds to wait to talk to the supervisors. The customer care refused to pay for the cost of food. I had easily $400 worth of food in there. LG hung up the phone on me twice. I am regretting buying this refrigerator.

Bought an LG dryer in 2020 from Lowes, thinking they must be good because it costs so much more then other brands. Wrong! Very frustrated as this thing will not dry clothes on any setting. Even on high, extra dry the clothes always come out damp. I have to dry small loads of delicates 4 times and even then they still come out damp. Towels I dry on heavy duty, high, and still have to go thru two cycles. I wish I could return this junk.

Updated on 05/18/2020: In a previous post, I reported my washer disaster. A week ago, I heard from LG (Louis) indicating they would provide a new washer in 5-7 days and was asked for proof of purchase etc. I provided that info. Since that time, no contact from LG and they never provided me with contact information. So I sit waiting for them to contact me or reply once again through Consumer Affairs. LG, if you are reading this, please contact me.Original review: After 7 years of mostly uneventful washing experience, my machine suddenly blew apart. My machine was running through a spin cycle and suddenly, there were loud crashing and banging noises, the machine flew across the floor approximately 2 1/2 - 3 feet and the door blew open. The tub appears to have come loose, smashed into the front and sides of the machine. The front of the machine has large protruding dents, the side handles were blown out and the side dented, and small parts flew out. The door wont even close because of the large protruding dents. Thank goodness that we were not in the laundry room as we would have sustained injuries for sure. I am aghast at the force and danger that this machine caused.

I purchased beautiful black French door/bottom freezer refrigerator LG LFX25950SB July 2007 when I remodeled the kitchen. Started getting FF ERR message in Nov 2010. Called LG, unplugged unit for 6 hours as told, that fixed it for a few months. This problem has continued every few months. Happens more often if house temperature goes above 72 degrees. We live in Florida - it’s always hot. Have contacted LG again. They dont have a clue what theyre talking about. Will contact local service repair person and hope for the best, but after reading all the complaints against LG products, I fear I will end up buying a new frig, but not LG. Will let you know what happens from here.

I bought my French door LG refrigerator in Jan 2018. Now - in March 2018 it is no longer cooling. I bought the extended warranty through Lowes. They sent a tech to assess the problem. Compressor needs replacing. After only 14 months of use! Yes the extended warranty (that I paid $269 for) covers the expense of fixing it - but the tech had to order the parts so am still without fridge until those parts come in and he can get back here to fix it. Am very disappointed in LG! Won’t buy this brand again. Am concerned to be thinking I may have to replace the compressor on a yearly basis.

Do not buy an LG washer. We bought a high end LG front load washer and dryer in December 2009. We were getting LE Error Codes after about 2 years. The washer fills up and would not drain. We did troubleshoot the washer according to the manual but it didnt solve the problem. We even tried to find a repair man in Calgary but none of them worked on LG washers.Trail Appliances, where we bought the unit, is going to charge $90 for a serviceman to come out. Then $85 per hour to assess the problem. This is before we even pay for the repair! It will be cheaper to just replace the unit than repair it.Avoid LG if you want to avoid headaches and costly repairs.

I purchased an LG Top loading washing machine from PC Richards in Levittown NY. I purchased the Machine in June 2020 and the machine has broke twice already! I called PC Richards to repair the machine as I bought the extended warranty. The machine is leaking from the bottom and it sounds like a lawn mower!! PC Richards was horrible. I have an elderly mother I care for who is on Hospice. When I asked how long until a repair operator can come out to fix they said a week or 2!!! That is ridiculous. I have water in my house and I cant use the washer. I have 6 people with no clean laundry. I spent over a $1000.00 for this machine and the best PC Richards can do is say it is what it is. I feel like a prisoner. How am I supposed to care for my dying parent who needs clean sheets and laundry daily!!!

Why is zero stars not an option I wonder? Do not trust in an LG refrigerator! I bought all new kitchen appliances five years ago (all LG) and the most expensive was the french door refrigerator. It is supposed to have a state of the art linear compressor. Well, please research and you will see many people in the same position as myself. After two years, the refrigerator compressor failed. It was like pulling teeth to have LG get a technician out to my home even though it is under warranty. Low and behold, after numerous calls I was able to get a technician to my home to say I need a new compressor. Parts needed to be ordered - another delay which took about three weeks. Finally a technician returned once all parts came in, just to say there is also an internal leak in the fridge and it needs replacement! I have now been without a fridge for about 5 weeks and LG still hasnt helped with a resolution. I have an alternate resolution case assigned and that can take about 10 more days for them to determine what action LG will take if anything. Absolutely awful customer service no matter who you get on the phone and they just dont care saying its their policy and they do not take action. Buy any other brand!!!

In life, you have large purchases that are life events: new home, car, and appliances. From day one back in 2008, from when we purchased our LG fridge (LFX2590TT), we have had nothing but problems.Water leaked and cracked the line on the back of the fridge (caused damage to wood floors). The deli drawer slide cracked and broke off. Water leak was repeated; the service repairman fixed the line and then the line cracked above the repair. The ice-maker freezes up and we had to turn it off to thaw. Water leaked again; the service repairman fixed the line and then the line cracked above the repair (third time). The replacement slide was broken (again). We do not over-load this drawer. Its all plastic crap and has a very poor design. The water line leaks inside the fridge. We gave up and turned off the water dispenser/ice-maker. Then the top of the vegetable/fruit drawers cracked.LG made it on my speed dial. After too numerous to count service calls and being long out of warranty, we have given up. When you buy a $2,400 refrigerator, you think it would work (completely) longer than 2 months. I will never purchase any LG products and I advise others to do the same. They make garbage and when it comes down to it, they just dont stand behind their products. In reading all of these reviews, you would think there would have been a recall, but theres none. Dont buy LG.

I just purchased fridge 12/2014 and had 5 repairs. Fridge freezes, touch screen computer freezes, freezer defrosts. LG refused refund. I spent more than $2400. Customer service worst. Wont transfer to manager. They just try place band aid to cover repairs while warranty expires. Waste of money I spend so much on raw food causes by malfunction and inconvenience missing work meeting with technician. Repair visits for malfunction analysis are separate than when replace parts. Not done at same time. Worst purchase ever...

Purchased a top of the line LG Refrigerator in combination with stove, dishwasher and microwave. Began having problems with refrigerator after 9 months. Tried to report using web site as instructed. Attempts went unanswered. Numerous attempts by phone and letter have resulted in no action with usually no response. Ice Maker unit is completely inoperable now and water has leaked into control panel with delamination of plastic cover. If you want a company that stands behind their product do not buy LG.

Wish the water dispenser was made differently and wore better. People always push the wrong button and ends up on the floor. Also wish the freezer could organized better.

This washing machine (LG WT4870C) is a complete waste of money and never works properly. Every load goes unbalanced. I even tried to clean it today, as the repairman suggested, and it went off balance with no clothes in it. Unbelievably frustrated and angry at this point. Do not buy LG.

Piece of crap top loading washer Model WT1701CW does not work! This washer, I was told by the salesman at Conns, with which I am no longer doing business, was programmed by a woman. It ought to make her and her environmentalist friends happy, because it saves water. But if you want your clothes washed, youre out of luck, because they will not be submerged below the water level of only a few inches! LG is no help at all, refusing to do anything. No software upgrade, no repair, no reprogramming, NOTHING! Wash day at my house involves using a BUCKET to fill the machine to a level adequate to wash, then repeating the bucket brigade for rinsing, EVERY LOAD, EVERY TIME! Do not buy LG products. I also have an expensive Plasma TV that failed after only 12 years. What a rip off!

This is cleanest my clothes, etc. have ever been after washing. The machine is also not loud. Many features and options. My whole household loves our new LG washing machine! Definitely recommending. Next to purchase an LG dryer.

In 2003, we purchased an LG refrigerator. Its top of the line. Immediately after, the ice maker got jammed. Getting ice out is a big problem. Now, 7 years later, the water line is splitting. It ruined our wood floor. It happened because water is seeping. My husband tried to fix it, but the line kept splitting. The LG customer service person said that because my husband didnt save the piece he tried to replace it with, they couldnt help us. We had to shut off our water line to the fridge. So, we have no ice or water. And our very expensive flooring is ruined. We have gotten runaround from the company. And now, she says shes on vacation for weeks.

Choked by LG Side-By-Side (Model # LSXS26326S). I could have died. This product was defective and plastic from the ice maker got in my water. I was choked and my throat scratched by a piece of plastic that broke loose from the ice maker top cover. I do not recommend this product. There was a design change (i.e. material change) that was done in 2018 to the top cover. LG offered me $500 for my pain, suffering, and inconvenience, which was a slap in my face. I was finally provided a refund for the defective unit, but they did not provide any interest for the 2 months that it took them to give me a check. When they sent a company to pick up the defective unit almost $5,000 worth of damage was done to my home (i.e. new refrigerator was scratched, molding/trim damage, custom pre-hung door damaged and threshold broken), which has not been paid. LG said it is not their responsibility, but yet they sent the company to my home. I really appreciate Amazons customer service, because they treat their customers like they would treat themselves.

I purchased my LG Waveforce washer from Sears (thankfully it was on sale). I have the same problem as the Shannon in LA. Takes forever to wash a load, from the error codes. This started from the beginning and I called LG and every time they came out it would not duplicate. Finally after months of this and many phone calls to LG, they actually replaced it. Same thing. I just gave up and have been dealing with this washer for about 4 years now, waiting till it completely dies and I can buy a new washer. I sure do miss my old Kenmore that had a ringer in the middle. That one got my clothes clean. There is never enough water to get the clothes really clean, if and when it finishes washing which takes double time because it stops and starts over. The only setting I use is the bulky/bedding one because it uses the most water. I can never leave the house once I start a load, because it would never finish. Thankfully its only me, dont wash much and I sit near it, so I can hear when it ** up. The clothes smell moldy after washing them, and the machine is always smelly after a wash. I hate this piece of crap.

This machine rarely gets my clothes clean. It does not seem to have enough water to really clean. The worst part is the mold and mildew on the rubber seal and drum that is impossible to clean. I do use the tub clean, vinegar, and bleach but still have brown slime covering my clothes and bedding. I think it has made my husband and I sick from the mold and mildew that we cannot get to and clean. We are told to leave the door open so it can dry! Why would a machine be made that you have to leave the door open (which we do) and have to constantly clean. It still does not help. I would not recommend the LG front loader.

Purchased new Instaview French door refrigerator with CustomChill drawer, model LMXS30796D, on December 6, 2019. It was delivered the next day. As I was told by my salesperson that upon delivery I should inspect the refrigerator throughly before the delivery people bring it inside, I made sure two of us monitored the delivery the entire time. We were there from before they unboxed it from right off the to when they left and they did a beautiful job. So when I discovered a six inch scratch along the tom edge of the CustomChill Drawer later that night I was disappointed, but knew it was not as a result of the delivery. They very next day I contacted LG and they opened two case numbers (one was due to the CustomChill drawer sticking when you try to fully open it) and told me I wold be contacted within five business days. They said that in the meantime I could email the purchase receipt, delivery receipt and a photo. As I never received any communication from LG, on the fourth and fifth days I reached out to them again. The fifth day has come and gone and still nothing from LG on either issue. While I love the refrigerator, I am very disappointed in LG customer service. At this point in time I would be very apprehensive about purchasing LG again.

We currently have a LG French Door Refrigerator with freezer drawers & the seals on the doors for the fridge have ripped & the doors no longer close properly. It seems EVERY LG forum I have been on has the same problems. It seems that the seals are a big LEMON! LG should have a recall for the seals for this reason. We paid so much money to get the best fridge we could & this is RIDICULOUS! We also have an extended coverage contract in effect.

Purchased and LG LFXS32726S a year and a half ago. 6 months after the warranty expiration (of course) it breaks down. Refrigerator stopped cooling but the freezer still works. If I paid for an extended service plan, ($500 or so per year) I could have a tech come out the next day. I called a local repair company who came out and said that the compressor had a small leak and that I should call LG since the part would still be under warranty. I contacted LG who then scheduled an appointment for 4 days later even though with a service plan I could of gotten service the next day. Service tech texted he was on his way, my daughter was home and did not hear him knocking. He never texted me to state he was outside. Just left. I texted him numerous times to see what his progress of arrival was and no response, I called various times and left messages and no response.I contacted LG customer service who said my ticket was still open (at 10:00 am, tech we found out had come over at 8:34 in the morning). Waited longer and then was told at noon that the call was cancelled because he could not reach me. Funny his first text came in just fine to let me know he was on his way and when I had not heard from him and contacted him numerous times there were only crickets to be heard. Called LG customer service and was given the runaround. First I was given a number to follow up with that was supposed to be where the LG tech was being dispatched from. Called the company, this was a one man show with no employees who did not have a work order sent to him for our repair. Waste of time and aggravation there.Then with 20+ minute wait times on additional calls to customer service to just be told, call this company and see if they can help, we have no appointments available this week to reschedule you and when I asked for a supervisor... 40 minutes later I finally got one. My daughter in the mean time Contacted LG on Twitter and was given phone numbers of repair companies to call. Great customer service right? Here we are a week later with no diagnosis still and now as I am reading many more people are having the same problems. Finally got the repairman to contact me after speaking to the supervisor which was promising and he apologized and stated it must of been a problem with his phone and that he would be there first thing before 8:00 am the next morning. I personally waited for him and called him when he was late. He returned the call after 9:00 am to state he had family problems but was on his way.He then shows up just to tell me that the fan was frozen and we needed to disconnect the refrigerator and let it defrost. Hmmm when I checked online someone had the same errors and mentioned that it was a refrigerator fan that needed to be replaced so I spoke to my husband and daughter who had by then made a secondary appointment with another LG tech because we were not sure this one was going to show up after yesterdays fiasco. Lo and behold we got a third opinion, they agree with our diagnosis and changed the fan and now it is working again.One week and $429.63 out of pocket later so far (btw found fan only cost $80.00 online but we did not know how to install) hopefully this fan will last another year and a half so we can get money to buy a new NON LG refrigerator to replace this one! NEVER again will we purchase an LG product. I really thought I was getting quality and value for my money and now we have learned to do even more research before buying pricey appliances like this in our future.

I am buyer of fht1409zwl model, paid 38k INR. Biggest drawback is washing quality. (Reviewing after 15 day use) When I compare with my old top load washing machine it not even near by it. Second drum size for 9 kg are same as 7 and 8 kg. When I ask same thing from their representative they say their inner motor is differ, motherboard is different. Practically you cant put 9 kg cloths in one run. Waste of money for 9 kg. I am not writing this because of 7, 8 and 9 kg drum issues, but due to washing quality. I use other products of LG. They are extremely good, but not in case of WM. I dont need this product anymore. I love to use old one. BTW I am using other LG product like TV, refrigerator and they are working awesome. Not posting because of any hate feeling but my genuine problem.

I purchased a LG refrigerator and wasn’t aware of the known defects that come with it. One day it just stopped working. Being a licensed Electrician I decided to check it out. I immediately saw that the compressor had power, but wasn’t working. I dug up my purchase order, called LG and the warranty company. I did purchase the extended warranty when I purchased it. Now I find myself having to wait up to 4 weeks to finally get this repaired. They say they are sorry, but make little effort to move things along. They have known that there compressors are bad but don’t offer a recall on it. Tonight I’m going to go buy a new refrigerator (not LG) while I wait for them to repair the garbage they sold me. They expect a family of 6 to wait. I’m hoping for a class action lawsuit to happen so I can get some satisfaction from this. Save yourself, don’t waste your money. Buy a different brand and do your homework before you purchase. Disgraceful company!

I bought a LG wave force top loader 2 years ago new. It had a recall shortly after I bought it. Serviceman came twice to fix recall. Its never worked right since. He said we could only use one setting, casual. No big loads, No small loads. I couldnt believe it! It goes off balance constantly. I cant do a small load anymore?? Crazy, I want my $ back. I feel ripped off. Anyone else having problems after recall fix?UPDATED ON 01/21/2015: Bought top loader new. Had immediate recall on software. Since new software was installed, cant use any water but warm. Repair guy said dont put too much or too little in and only use one cycle. This is supposed to be an energy saving machine but I cant use cold water and cant do a small load. Machine stops and displays IE constantly. I HATE this machine! Shame on LG, they should be sued!!

LG support reached out to us and hired a contractor to repair the microwave. They contacted me several times to ensure everything was taken care of to our satisfaction. Im very satisfy with their effort to correct the issue even though the warranty period for the microwave had expired. Great support.

We had purchased a LG washing machine from Best Buy less than a year ago and have had constant problems with it since. Soon after we installed it in our new house we had it leak water throughout the night from the front of the washing machine. After contacting LG about it they did a test on it (over the phone, as it was a smart washing) and said it was OK to use. Against the better judgement of my wife she went ahead and used it and the same thing happened again, but this time worse. The water created about $8600.00 in damages, had floor damage, water in the vents that collapsed the AC vent under the house, and mold starting to appear on our walls. Fortunately we had our own house insurance which covered out expense, and we had to pay a small $250.00 deductible. After explaining the situation to LG, they asked us to send them a damage report and all the information which we did, they refused to replace the washing machine and instead sent a technician out to fix it, who came out four separate times to fix it. He said that there was a fault with the machine and we were afraid that it would happen again. LG also told us that because the washing machine was a display model that we purchased it was not under warranty. When I called through customer service to ask them if I purchased a display model from Best Buy would it be covered by warranty, they said yes (a direct contradiction to what was told.) I asked them for a transcript to verify that which they sent. After 4 attempts to fix the problem they still wouldnt change the machine or give us our money back, and we ended up having to pay out of our pocket for the technician to come out. To this day we still have a faulty washing machine. After calling them several times to try and get my deductible back from LGs own insurance company they kept telling me that they would call me in two days, and never did. This happened three separate occasions and it has been about 6 months since the accident happened, and they have been in possession of all the documentation for around 3-4 months and have done nothing about it. We are very disappointed in their service and do not expect them to do anything about our situation. This is the first time Ive complained online to any company, but I feel that other consumers need to know.

The size and features make this fridge. Led lights, size, freezer & icemaker/water dispenser are great. I was looking for specific features and this model has them all. I like having pull out drawers in the bottom freezer and 2 ice makers make the options worth it.

LG will not stand behind their product. I purchased this $1,595.81 refrigerator with an extended warranty 5 years ago. In all fairness the warranty expired 4 months ago but I found out from the repair man that this was a bad model that is no longer made by LG. There is a leak in the Sealed System which is built into the chassis. LG designed a poor product. I asked for some type (any type) of a credit toward a new refrigerator. Ive never had a refrigerator (with repairs) that lasted less than 20 years. A product that last 5 years is unacceptable. Especially if was due to poor design on LGs part. I currently also have an LG Microwave, Dishwasher. Bottom line is due to poor service they have lost a customer for life.

I purchased an $1800 refrigerator in the Spring of 2020 and it stopped working 9 months later. It is 9 weeks since I first reported the problem to LG. Two technicians sent to my home and authorized by them can not fix the broken compressor. LG is refusing to replace or refund and keep directing me back to customer service where we start all over again with overseas representatives reading a script and not seeming to grasp the situation. In trying to figure out how to reach a human who could move forward with a promised replacement, I discovered tons of other disgruntled customers dealing with the same frustrating experience: non-working products still under warranty that LG is either incapable of repairing or unwilling to replace or refund. Not worth the risk—buy another brand.

I have been very unhappy with our front load LG washer. It frequently leaves brown streaks and stains on our clothes and sheets. We cant get these stains out with bleach or other cleaning products even with multiple washes. Im sure the dollar value of ruined clothes and sheets is more than the washing machine cost! Imagine buying brand new clothes and sheets and theyre instantly ruined after one wash!Weve tried cleaning the inside of the washing machine multiple times with varying products. Weve also cleaned the soap dispenser and drain pump area. Weve spent lots of time trying to fix this, and we still get brown streaky stains on our clothes. It is very difficult to clean the drain pump filter area. It is so low to the ground that you cant get any item below it to collect the stinky water that flows out so it goes all over the floor. Were we supposed to install the washing machine on stilts?! The hose to drain the filter area has never worked. Its also very hard to clean the rubber door seal. We wipe it down after every use. It looks like some brown mildew gets stuck between the rubber seal and metal part of the door but its impossible to get to. I wish we had our old-school top loader washing machine.

Well this washing machine is AWESOME. Works great and I can wash 15 beach towels at one time and even King Size duvet sets and NO problem. I have had this machine going on 10 years and I have had No issues. Even sings me a nice tune when it is finished....

We purchased two of these dryers from Durochers in Sylvania Ohio. The experience with Durochers was very bad. The customer service was horrible and they damaged our woodwork and cabinets during install and tried to leave it - when it was repaired it was a botch job. However this review is about the dryer itself. Due to a sensor it constantly turns off and does not leave clothes dry, I have to restart it almost three times to get clothes dry. I have tried every cycle. If you have towels it will take all day. Would not recommend these dryers.

This is the worst piece of crap I have ever spent money on. I have only owned my washer for 2 1/2 years and it constantly gives the UE (error code) because it gets off balanced and adds water to compensate for the balance. It will repeat the water and spin cycle over and over until it gives this code. I will never recommend this brand to anyone ever again. I cannot afford to spend $800 on something that doesnt work right. Never buy an LG True Balance washing machine. They are anything but true or balanced!

Ive been a fan of LG products for quite some time. Never had any problems with the electronics and appliances Ive bought from them until now. A few days ago, it stopped making ice and the freezer got warm, but the fridge still worked. I called the helpline and the smart diagnosis feature didnt work. I tried all of their troubleshooting tips but nothing worked. I didnt bother getting an extended warranty because of the trust and goodwill LG had earned with me over the years. Now I have to pay 80 dollars just to have a tech look at it, and even if the parts are covered I could be looking at hundreds more for labor. I waited my whole life to get a water/ice dispensing fridge (45 years) but could never afford one. When my old fridge died in 2016, it was at the same time my stepdad gave us 2000 grand as a gift. We used that money to buy this fridge during a Black Friday sale at Lowes. Not even 3 years later its dead and who knows how much it will cost to fix. Ive never been this disappointed since my Xbox 360 died but Microsoft made it right by sending a new console free of charge. I wonder if LG will be willing to do anything to rectify the situation. If not, I will never buy anything from them ever again, and will never stop being critical of their products and services.

Within the first year the fuse blew and was repaired under warranty. I purchased extended warranty and sure enough, I had to use twice within the 2nd year. I have not yet reached the 2nd anniversary of its installation and am currently waiting on parts for the 3rd repair! All three times it appears to have been the fuse that blew and not the circuit board may have been damaged as a result. I warn everyone to stay away from GE appliances. My GE refrigerator was missing parts upon delivery but has since held up.

New LG fridge in Fall 2016, shortly after we had to fix the faulty connection of the in door ice maker that would drip. Now at 2.5 yr old our fridge completely stopped working, spoiled food, dripped water on wood floors... Part is on back order and we continue to wait without a fridge.

We purchased this LG LMV2031JT microwave along with LG fridge, convection stove, dishwasher around June 2015 as part of a complete kitchen remodel. (sound familiar?) The microwave now wont finish cooking a tv dinner. It will warm something up short duration but after about 3 minutes it just wont heat anymore. Place where we bought it said it might be cheaper to just replace it. :( Wow, bought LG because of supposed quality. LG says to call a service company to repair or buy their additional warranty. I bought it because it should be a quality product, not needing an extended warranty!!! Gal I talked to was nice but foreign. Now I will probably have 3 LG products and an off brand microwave as I will not ever buy another LG product. What a joke.

Three weeks ago, I discovered my LG refrigerator was failing to keep foods cold and frozen. A repairman from Stover, Evey, and Jackson came, brought a loaner, and took the model to diagnose the problem in their local shop. It is not repairable because the capillary tube is blocked and no part can be ordered from the company to complete the repair, per Bob, technician. This model has a 7 year sealed system warranty.I have tried to contact LG via email, with little success. The phone customer service is very poor and time consuming. A supervisor gave me a bad email address after calling us at 6am (no apology). Does anyone have any suggestions to remedy this problem? I would like them to repair the unit or replace it, or at least refund a portion of our purchase price.

A little more than two years old, this LG microwave (LMV1680ST) stopped working. The turntable does not rotate and magnetron does not heat. Everything else operates just fine. Door latch and switch appear to be solid and functioning properly, so it must be the electronics. I guess I will have to take it apart to look at switch, relay and circuit board.

We purchased the fridge in 2012 because of the design, and we paid a lot for this fridge. It stopped working on June 10. After spending hours on the phone with LG customer service rep and have them diagnose our fridge via phone, I was given 3 phone numbers. I called these numbers and was told that the compressor is under warranty but I have to pay $499 for cost to install and tax on the compressor. We will never buy anything LG again!

LG WM2301 HW front load washer - Sometimes when washing cloths, mostly sheets and even light loads, the cloths are severely stained with what looks like mud. The tub has a residue of dirt also. This does not happen every time. I even drain the water from the tub like the manual suggests.