Purchased an LG LFX 25971 French Door/Freezer on the bottom fridge in Sept. 08 from PC Richard. Am I glad they convinced me into a 10 extended warranty. 6 months after, LG notifies me, because the Consumer Energy Report was found to be off by the Government. They needed to give me a refund check of like $30.00 and a yearly check of about $8.00 for 10 years. That was just the beginning. So far I had to call for service 2 times for the internal LED light panel blew, 1 time for the ice maker, twice for water puddling and freezing in the bottom of my freezer and then running out onto my floor. Now I have to call again for the water in the freezer. The only good thing is PC RICHARD has been honoring their warranty no problem.

My husband and I bought one of our first brand new appliances last April when we purchased our first home. It was an LG dishwasher and let me just start off by saying that it is the worst appliance I have ever used, which is completely disappointing. Out of all of the machines I have used in my life this one wins the prize of worst dishwasher. First of all, when I am busy cleaning the kitchen I have got to remember to pull out the bottom rack slowly and carefully, otherwise it will just fall off the track. To say there is a track though isnt really accurate. It seems like LG just decided to throw some wheels on the rack and call it a day. Dont get me wrong, I dont come in like a raging bull and just throw everything open. I just dont think it should have to be in my mind to remember to open slowly so things dont get all thrown off. Its very annoying.Another issue I have is that the dishwasher doesnt clean! The normal cycle will not clean my dishes. I have to use the heavy duty option in order for them to come out even a little clean. I have always rinsed my dishes before putting them in any dishwasher I have ever used, but this one requires my dishes to be put in completely spot free. If they are not spot free, they do not come out clean. It really is almost pointless to even use our LG dishwasher. Last but not least, the soap dispenser gets stuck quite often! I run the dishwasher on the heavy duty cycle for almost 3 hours, and find out the soap dispenser didnt even open! We bought our machine from Home Depot in Pontiac, MI and cant imagine buying another LG appliance. We were excited to have our first new appliance but were let down. Lifes good but LG dishwashers are not.

Model Name: WM3470HVA Purchase Date: 9/22/2012. Place of Purchase: SEARS. Water started leaking at the front bottom a month ago. This issue is unacceptable. I had to pay for the Sears Tech to fix it. Please be aware before purchasing your new washer.

I bought a whole house full of LG appliances after a house fire in 2010. None of my items went into use until June of 2011. In the summer of 2017 my ice maker in my lfx31925st stopped working and I did a troubleshoot online and tried everything it showed. I contacted LG and was told that they sell products with disposable parts on them and that in this time span it is not uncommon for this item to need repair. I was shocked that my $2800 fridge would be considered by the company to basically be made of disposable parts. This was just the start of my troubles. About two months after this my freezer fan became very loud and I noticed my frost free freezer had a ton of ice in the back. I defrosted this but it kept happening and soon my freezer had stopped working and I had soup for ice cream and much unthawed meat. The fridge part still works somewhat if I keep only small amounts of items in there but I am unable to keep it well stocked as it will get to warm. I get from LG that I am no longer under warranty and there is nothing they can do. All I can say to anyone is stay away as this is not my only issue with LG.

LG Compressor complaint bought 3 years ago (brand new). 05/15/2017 - When I started filing a claim thru LG protection plan. I spoke to a male representative and mentioned that he will send someone to check the fridge. We briefly explained to him whats going on. That the fridge is not cooling and since my husband is a technician himself, he knows whats going on to the fridge. My husband mentioned that the compressor is not working. The rep sent us a part for relay which when the (First attempt) technician came over to fix it. He said that they sent the wrong parts. He said and will report to LG that it was the compressor that is broken.We waited for the parts to be ordered. I called several times to follow up (month of May/June). The reps were telling me that the compressor is on its way and they have set up an appointment with the technician but the parts still hasnt arrive to the house. I even asked the representative if the technician will have the actual compressor because we havent received it. She said if we didnt have it then the technician would probably have it. When the same technician arrived to the house (Second attempt), he doesnt have the parts and we dont have it as well. He ended up leaving without fixing it and recommended to call LG again. I called and when I spoke to another representative, they said that it was on back order. How come they didnt explained it in the first place and sending the technician just to waste our time? I complaint to them and ended up talking to a supervisor who gave me a mini fridge that we picked up at a local Home Depot for the inconvenience because I told them that Im pregnant and taking insulin which I appreciate them for accommodating me.When I called and spoke to the technician. He mentioned that when its 40 days and still cant find the parts that probably we will be reimbursed. I called on the 40th day. That is June 26th. That same day the compressor came in the morning and my mother received it. However I was not home at the time so I asked him if he will schedule the service. The representative I spoke to said that he cant schedule it for some reason in his system and told me to call an 800-243-0000 number to schedule the service. When I called this number, they couldnt locate my claim nor cant find me on the file. The person I spoke to said that I have to call LG back to get this situated. Then they schedule me with Precision services who message since 06/28/2017 and said that they will schedule the service and we will get a call. Several text reminders received until on 06/29/2017 a text message came and said they are ready to schedule the service. Still theres no live person that I can talk to when they are coming. On 06/30/17; they message me again and wants me to explain briefly what the situation is. Instead of texting them I called them instead and was able to talk to someone who scheduled the service on 7/7/2017.Finally the tech came in the morning and my husband called me at work and said that the technician didnt fix it and just troubleshoot the problem about the compressor. He even said that why sent him there when they know that they have to send a LG manufacturing license technician who can fix the compressor. I got so furious and upset. I called them on 7/7/2017 and spoke to the supervisor, Angel who promised that someone within 4 hours will call me and schedule the service but no one called. I called this Morning and spoke to another supervisor named Chase who stated that theres a service provider that can do it and its near our location and will request it however, considering its the weekend that they might be closed. He said that I have to wait 1 business day. I told him I was told if they couldnt locate anyone to fix our fridge to just reimburse us. We have been waiting for so long. Its going to be almost 2 months without a fridge. Several calls has made and they didnt even call us back for the status. I have to constantly call them what happened to the back order parts, when finally we receive the parts, asking them when the technician will fix it. Now, they couldnt locate a license technician who can fix our LG fridge and still I have to wait. Theyre explaining that it has to be license LG manufacturing which I totally understand. If they know the problem, they should have located a technician long time back. I have this on file, the other technician informed them the problem since beginning of June. We are now in July and still no resolution. I will wait again on Monday for a phone call which is not for sure if they will find a technician and still by then he is still not sure what will be the resolution to the problem. They keep on promising and misleading the customer.What kind of LG protection is this, this should have been handled smoothly. When you have protection services, they should have a good contact technician that is license to fix with this kind of problem and not let the customer have false hope, give reason to wait and still be disappointed. Sorry doesnt cut the chase and were still inconvenience with this problem. Im pregnant and stressing me so much. I dont know what else I can do to resolve my issue and Im writing a complaint and hoping that someone from LG Company resolve this issue as soon as possible. I saw LG compressor complaints online and has 1840 which I dont know if they resolve it. They should at least pay attention to this issues.

My LG double-door refrigerator (Model GL-275VM5/2009) is sounding very loudly. Cooling is perfect, but it sounds too loudly.

Within 6 weeks of purchase, our washer would not turn on. We followed online instructions for a hard reset and were able to keep the machine running for a few weeks, then that process no longer worked. We called LG who scheduled technician. Purchase date July 26, first repair was mid September. Panel replaced. Washer worked for 4 loads and stopped turning on again. We called a second time. A week later a Tech came. He could not diagnose the problem even with another tech on the phone. Ultimately reported back to LG that our outlet was faulty or not properly grounded. We KNEW this was untrue because we had our electric upgraded years ago. We could not get another tech out until we proved we had proper electric. We paid out of pocket $170 for an electrician to come and test our outlet and amperage. There was NOTHING wrong with our home wiring. He suggested was a cord issue.We reported this to LG agents and were told a tech would come back with cord and replace. Tech came a week later. NO cord had been ordered. We were told it was on back order. This was third visit. Our original call to agents informed us that 3 calls to the home and our appliance would be replaced. That was third visit. (And it occurred on Oct 15 which was over a month without a washing machine.) We were told cord was on back order and would not be available until some time early November. Every time we called (four times) we were told something different about when the part would be available. The technician told us he would recommend replacement. He requested copy of receipt. We sent texted image to tech and assumed all was in place. Two weeks later, on Oct. 30 I called again for an update. I was told (after speaking to THREE DIFFERENT AGENTS) that the tech had not submitted recommendation for replacement.Agent contacted tech who said we had not provided receipt of purchase. I was also told by agent Arthur that the part on back order had in fact been sent to the technician on Oct. 23rd. (Per Arthur this came from Jamie in parts dept.) I demanded replacement. Was told to upload receipt to a portal emailed to me (which I did) and a replacement review would be implemented. Per agent Ivan this would take about 5 business days. The next day the technician called and wanted to schedule a Saturday visit for repair, because miraculously he did in fact have the part after all. My husband and I were both unable to be home, he worked and my father is seriously ill) so we declined that Saturday repair. I also was afraid that if he came out and was still unable to repair the washer it would cancel the process in motion for a replacement.I also reported this conversation to Ivan, as he called me back that same Thursday to check in and inform me that he had received my uploaded document as requested. He agreed that another repair attempt may further muddy the situation. Six business days later I called LG again and spoke to agent Mary. She said the technician had submitted a recommendation but not a request and the process had to begin again. I was furious. It was now one week into November and I am still paying for laundromat services to have clean clothes WHILE making payments to Lowes for the non working washer. Ultimately, I called from another phone to the tech on speaker (his number was on his business card) while agent Mary was on the other phone on speaker and insisted they speak to each other. The tech said he had done everything he was supposed to do and was tired of people dragging him back into the situation. He hung up on me (the tech) and Mary the agent was very apologetic but had no recourse besides starting over with the replacement appeal. The next day, the technician called my husband and said he could come that very day and replace the cord. (Funny how when people are forced to communicate in front of the customer, miracles happen.)My husband allowed him to come. He replaced the top selection panel, the front panel and the power cord. He said if the washer stops working now we will have to get it replaced because there is nothing left to repair. That was November 7th. One week later, the washer is functioning properly and I am still catching up on my wash. This took from September 12 to Nov 7th --FIFTY SIX DAYS (almost two full months, and nearly twice as long as we owned the washer before it stopped working), four technician visits, three parts replaced, out of pocket cost for an electrician to test our power (though we knew that was not the issue) and at LEAST 12 CALLS to LG to resolve.I have been a home owner since 1991. NEVER EVER in my life have I experienced more frustration in dealing with customer service. After the second unsuccessful attempt to repair an BRAND NEW washing machine we should have been offered a hassle free replacement. LG not only sells a product they cant repair, they have no willingness to make things right with their customers. I will tell everyone I know about this experience and discourage them from purchasing any product LG makes. I will never even CONSIDER their products in the future. Lifes Good ?? Not for LG customers.

After 3 years needed minor repair. LG wouldn’t sell me the part. Had to pay LG repair guy to do a job I could easily do. Very annoying. After 5 years door seal went. Called. They said weld broke on drum. $800 for parts not worth fixing. Single man after 5 years. The quality of consumer products today is so low I feel like a fool recycling my pop tins and putting my washer in a landfill after 5 years. Stop building throwaway products would be a far better way of recycling. Get rid of all the people that say no profit in that.

Does NOT clean clothes! Every load is 1:36 or 1:56 minutes (repairman recommend extra rinse). Washer moves from wall, dispenser doesnt empty. Clothes come out with dry spots. I was told to just wash 1 set of sheets at a time even though it holds 3. At 2 hours a load that takes all day! My bad reviews dont show up on their site. DO NOT BUY!!!

We purchased our LG top loading washing machine back in 2010 from Sears. Almost from the beginning, we were experiencing some very high speed spinning products. After numerous complaints that never amounted to anything, last year 2013 LG sent a notice about reprogramming their computer system in this machine. That changed all the settings, times, etc but did nothing to the UE message we were receiving on the machine which meant an uneven load. Two weeks ago, Nov. 6th, 2014, a new stator for the motor was shipped to us by LG to be installed free of charge by Sears and that did not fix the UE problem.Yesterday 11/25/14, the same Sears technician came to the house and told us we needed to change a sensor and the clutch assembly at a cost to us of $703.20. Today, 11/26/14, I contacted LG and they told me it was not their problem. And I told them I would get an attorney and they said go ahead. I will never purchases another LG product again because they do not stand by their product especially when they are wrong.

I purchased an LG appliance suite. Although Costco extended the warranty another year from the manufacturer I was worried that at the 2 1/2 year mark that we were going to have to pay or replace our refrigerator when the compressor stopped working in December 2018. I had a local appliance repair place came out in determining with the compressor and told me that I should just buy a new refrigerator. I reached out to LG and asked if they were doing anything for customers at the compressors are not laughing the industry standard. I was greeted with sympathy from the LG customer service rep. He looked up my model and told me that I had a 10-year compressor warranty and assured me that hed write up a ticket at no charge for labor or the service call. I was able to get an appointment within three days and the service people were prompt and the repair was done within an hour and a half and my refrigerator is working beautifully. Although Im disappointed that the refrigerator needed a repair at the 2 and 1/2 year mark. I am pleased to say that LG made the repair process a simple one.

I purchased my LG #LTCS20220S in Feb. 2015. From the start I had some difficulty with the temp. settings and still do. However, I noticed when I close the refrigerator door that the freezer door pops open. Initially thought this might be causing fluctuations in the freezer because of all the freezer burn Ive been getting on my foods. (The temp. setting is at the lowest setting). It took me a long time to find the correct refrigerator temp setting so food does not spoil. At the lowest freezer setting I am still getting freezer burn on everything that goes in the freezer, including stuff that I repackage in freezer bags or containers (at the advice of LG service rep). What this means is I cannot buy food at the grocery store, like meat, in its original packaging, and just put it in the freezer. In a week, the freezer burns is starting to show up. Ive never had this before with any refrigerator/freezer I have ever owned and Im 64! I have called LG customer service many times. They have sent 2 different service techs out to my house. Everyone tells me nothing can be done, its the design. LG tells me the service techs have to say UNIT IS UNREPAIRABLE before they can file a claim and help me. Its all about the wording used on the service from so beware of that. IF the service tech leaves your house make sure he marks its Unrepairable or nothing will happen! I am going in circles with LG. I am throwing food out like crazy. I am so fed up with this issue that I want to just put this thing out on the curb with a free sign on it! I am still in limbo on this and waiting for a call back which I may never get. Its just not worth it. Nobody at LG is going to be on your side. They make me feel like its my fault! I cant imagine the President of LG repackaging his food before he puts it in his freezer EVERY SINGLE TIME! Like I am doing! Do yourself a favor and support the small appliance store where the customer counts. This is ridiculous and quite a waste of time and money. If I get good service, Ill re-write this review. But as of today, I am not.

Our new LG dryer was just delivered last Wednesday. My husband hooked it up on Friday when he returned. I successfully washed (new washer, also) and dried 4 loads of clothes. On Saturday, the 5th, I did not dry because the dryer stopped heating. I contacted LG service who after attempting to diagnose the problem sent a service rep out on Monday. He found the problem to be the electronics board, but he did not have a replacement. He set up a return appointment for Wednesday, but called that morning to say the part was back ordered. It is now almost 1 week since I was last able to dry laundry. Im thinking about returning both appliances to Home Depot.

The oven temperature is not accurate. Have to turn on all the burners beforehand so the temperature is not way too high. Sometimes it will work properly but more often than not it is too hot. The igniter on the right hand side of range (in front) will turn itself on and keep on until we unplug the stove. I think this is a fire hazard. And for the cost of the range it is definitely a piece of expensive junk. The cost of the range was around $1000. The range will definitely have to be replaced and it is only 2 1/2 years old.

Purchased the LG French Door refrigerator Model LFXS29626 on 3/21/16. So far, the freezer/icemaker seal has been replaced, the icemaker has been replaced and the motherboard has been replaced. The original issue was the door to the icemaker was leaking and every time you opened the left door, water would pour out of the door. OK, that is fixed early July 2016, then the circuits went bonkers and water started pouring out of the water dispenser... Thank goodness we were home or our home would have flooded. OK, thats fixed the end of July 2016. Then on 8/4/16 the original problem happens again... Water coming out of the door and the ice seal not sealing. I call LG for the 4th time and they are pretty much, sorry about your issues but no, we will not replace your unit... I call Home Depot and they are being kind enough to discuss replacing it. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!!! Do NOT purchase this crappy product!!!

Like many reviewers before me, my 2.5 year old LG fridge stopped cooling yesterday. I called LG and spoke to CS who instructed me to change the temperature settings from Celsius to Fahrenheit and wait 2 hours, then call back if the fridge isnt cooling. I asked what changing the settings had to do with diagnosing my fridge, and the rep kept instructing me how to change the setting. After much persistence, I finally got the rep to tell me about the Smart ThinQ app ( to diagnose the problem). We downloaded the app, tried the program... only for the answer of the fridge door has been open longer than normal over the last 24 hours... yes of course! Everything is melting, I was transferring my food to coolers! I called again and asked to be transferred to Tech Support... I was put on hold to nowhere. I called a third time and spoke to another rep who found some equipment on the floor that could diagnose the problem. While the fridge did make a tune that the CS rep listened to, the final answer lead to sending out a technician. Now we were faced with: do we pay $299 for a One Rate fix, which guarantees a complete fix for the one rate, or do we pay $80 for a house call and then a variably increasing rate depending on the complexity of the fix. To pay anything for fixing a compressor that has a 10 year warranty is absurd! The fridge is going to the dump today, and my 20 year old KitchenAid which we replaced with the LG is coming back up from the basement! NEVER AGAIN will I purchase ANY LG product! If you havent bought an LG fridge yet, DONT!

Bought this top-of-the-line LG April 2013, 10 year linear compressor. Compressor died after a year and 4 months, they cover the part only which requires almost $500 in labor. Talking to LG, I believe takes you to a foreign country phone bank. They are no help at all. They kept asking when I bought it and I said, You have the information. I filled out the warranty card. They said, That doesnt go to us, and admitted that the warranty cards go to a third-party. In other words they sell the information obtained on the so-called warranty card. I finally found the receipt in my tax file, otherwise wouldve had no warranty at all. They covered about $380 in parts. $600 of food spoiled and all that labor on a new $3000 refrigerator.

We bought this LG Inverter Linear fridge due to large size and do love that we can fit a lot of stuff in the fridge - however this fridge is less than two years old and not working. We called customer service on Wednesday. They have not yet called to set the appointment even after our follow up call on Friday - so here we are 5 days into a non working fridge or freezer and no repair appointment scheduled by LG - remember a $4000 plus fridge that’s less than 2 years old plus loss of the food that we have to throw out.

Freon leak and compressor failure within one year of purchase on LG refrigerator. Broken since 6/22/17. Getting fixed today 7/13/17. Had to move it out ourselves. Repair people do not move it. Imagine being w/o a new refrigerator for 3 weeks. Lets hope it can be fixed. Recommend: do not buy an LG appliance. Customer service is horrible at LG.

I bought a top loading LG washer and dryer in May 2013 washing machine model WT1101CW. In September of 2014 the washing machine wouldnt drain the water halfway through a cycle. Called LG and was told that it was out our warranty and there was nothing they could do. I said it was 3 months out of warranty and told the lady overseas to give me a supervisor. The supervisor extended my warranty after scanning my receipts to him, now this is where the problems start.The part ordered was the drain motor, it took 2 weeks to get after calling trying to get information about the part. The part came in, the service company installed it and it did not fix the problem so a drain pump was ordered. The drain pump took another 2 weeks to get in and was installed and it still did not fix the problem. The service company has now ordered a control panel and has requested that LG overnight the part but they will not do that. I called LG customer service again, talked to another lady from overseas and was told they do not overnight parts. I asked to speak to a supervisor and told her I had been without a washing machine for going on 6 weeks now and needed this part overnighted. She stated that they do. It overnight parts and it would be 3 to 5 business days which means another 1 to 2 weeks to get the part and have it installed. I asked to speak to her supervisor and was told they are all supervisors in that department and her direct superior does not take phone calls. I do not believe that the control panel will fix the problem and that the washer is completely fried. I am still waiting for the outcome of my washing machine debacle but have no hope that it will be fixed and work properly. The customer service given by LG is the worst that I have ever dealt with and will NEVER buy another LG product and will share my story with anyone who will listen.

Beautiful refrigerator but....I have the black stainless and noticed peeling under the French door handles. I was told it was cosmetic and my responsibility. Then the compressor went out when not home. Lost a freezer full of meat and seafood as well as the refrigerator contents. When I contacted LG they claimed I would be responsible for third party repair. The retailer I purchased from informed me the compressor was guaranteed for 5 years! I once again contacted LG and a Tech was sent to check it. New compressor ordered and arrived the following day. Now the refrigerator is icing up behind a crisper. I was told it was not a cooling issue therefore my responsibility. Since when is over cooling not a cooling issue? I am thoroughly disgusted and disappointed since I have LG washer, dryer, range and TVs! All apparently short term purchases! Obviously MANY people are having issues! Don’t make our mistakes....Buy ANY brand but NOT LG!!

After approx . 6 month of normal use, the plastic that covers the display start to become opaque and few weeks later broke and Then keeps breaking and breaking and becoming not transparent due the heat like dull and I contact LG. They said they do not cover anything the will of god and/or cosmetic issues. I think the person does not know that the plastic should able to bear the heat at least for 5 years, this is a defective design. The surface of the stove gets hot and the vapor now can go inside the display panel. This is not cosmetic issue, it is a functional issue. If the color is fading or scratch on the paint or the glass of the oven gets dirty, this is a cosmetic issue. If the glasses broke besides being a cosmetic issue has a protective function. At the time of the warranty, they do not explain this.

BUYER BEWARE. LG is the worst appliance brand to ever purchase. Please avoid getting anything from them, as I have had the worst experience with their customer service and major appliance I purchased from them. I purchased my refrigerator from hhgregg (which is now out of business, my luck) about 4 years ago. Maybe within a month of this huge investment, we started to have issues with the ice machine. We have had service call numerous times over the ice machine, which is quite shocking all for a simple standard feature on a refrigerator. Thank God we were still under warranty for the ice maker replacements, and even still after the repairs, we continued to have issues with the ice machine. After hhgregg went out of business, so did our warranty servicing. Then, about a month ago, the compressor went out. Thinking that LG would stand by their products and offer servicing, that was not the case. From reading past postings, they are completely aware of the problems with the compressor failing on this model. They had a technician come out who confirmed that the compressor went out and to fix would be $$$$ (costly), and offer a 90-day warranty. The technician recommended that it wasn’t worth it and to go with a completely different brand! I was in complete shock! However, I truly appreciated his honesty, since it confirms that LG dont stand behind their products. Such a huge waste of money and disappointment. So, unless you have money to throw away, stay away from LG refrigerators. MODEL: LFX31925ST.

I bought an LG washer, model number WM2240CW, on 3/20/2011. I thought it was working okay until I noticed that everything I washed would stink. So I watched it wash one day and I saw it wasnt putting enough water in. So I added more water with a hose and it washed fine. So I called LG and told them the problem. They told me I was overloading the washer. I told them that five tee-shirts and five pairs of underwear with 10 socks wasnt overloading. I told them no matter what I wash, it didnt put enough water in. They told me this was normal. I said, No, it wasnt. I could see dry spots on my clothes while it was washing. They would not do anything about it. So now I have to add water with a hose every time I do a wash load! Dont buy an LG washer. They are no good and their service sucks!

In Jan. 2011 we purchased a very large LG refrigerator and on Sept. 5, 2017 it died. I called several repairmen, from where we live in Ohio to the lakes to West Virginia to Pennsylvania same answer, no one works on LG refrigerator. They are throw away refrigerators. All of them said it sounded like the compressor went, which is still under guarantee from LG. I called LG and they gave me a phone number to call for repairs, which they did not know the location. It was in upstate New York, and they stated they dont work on LG s any longer.So off to Home Depot I went, where I purchased the refrigerator for $2300. They said they dont do anything with repairs. I would have to call LG. I explained I did but no one within a three state area works on LGs. Then while there I noticed a salesperson was selling an LG refrigerator with extended warranty to a customer. I said to the manager, I was talking with, Why are you still selling LG refrigerators and the extended warranty when you know there is no one to work on them? I stated. I felt this was consumer fraud and then they agree to give me a discount on a new refrigerator of my choice. I have been telling everyone I know not to purchase an LG refrigerator. All the repair people I spoke with also said even if I found someone to repair it you probably could not get a new compressor, as the parts come from Korea and it is very difficult to them.

Purchased LGs top of the line matching washer and dryer in Oct 2014. Since have had issues the last four months with OE code and repeated rinse cycles. VERY costly as I pay for water! I contacted LG and of course customer service, located in another country, cannot service the washer. They feel an almost four year old washer is well used! REALLY- washers average lifespan is 12 years on newer versions - older washers would go forever - 25 years plus! Very disgusted with LG customer service and more importantly their craftsmanship of poor quality! Pretty appliances, pleasing to the eye but purely JUNK! This company needs to step up to plate and take care of their customers. Buyer beware - one year new LG appliances that break cannot be fixed because LG discontinues the replacement parts!

LG LSC26905TT not cooling. The LG rep, Abes Appliance Repair, says faulty compressor. The fridge is 4 years old, 7 years warranty. LG will not replace because we have lost the receipt. Abes wants $500 to fix it plus the cost of a new compressor. The fridge cost over $2000, stainless! We also bought a new stainless range, also faulty. The largest ring stays one all the time, fire risk. The microwave glass fell out of the door! I fixed it with a small screw. The dishwasher is okay because we never use it. All appliances were bought at the same time. I am very disappointed. This is junk.

The computer board failed shortly after expiration of Manufacturers Warranty. There was a class action lawsuit which allowed additional extension of repairs related to the Refrigerator computer board which in my case covered the repairs. The automatic ice maker failed and allowed water to continue flowing which resulted in a flooded kitchen floor. To solve the ice maker problem I disconnected the water supply line to the ice maker and no longer use the auto ice maker. I find the seal for the lower freezer will not seal properly in one spot but I can live with that.

We purchased all new LG appliances for our home. The dishwasher stopped working after 7 months. We called their support number and the people there do not know what they are doing. We have waited 2 weeks and no one has called, so I called them again. They still have not found a service company that will respond to our service call. They will not escalate the issue or give out phone numbers to reach someone higher up. I will not buy another LG product again and do not recommend purchasing one.

This washer is supposed to be water and electrically efficient. It is neither. It doesnt get the clothes clean, takes forever to run a load, not enough water but refills every time it is unbalanced (which is about 2 x/load). I have contacted LG. They just told me to check detergent and they were sorry I was unhappy. I went back to retail store. They contacted LG. A maintenance person was sent out but had to order a part. He has not returned because part has not come in after 3 weeks. I purchased this washer in June, 2014 and have disliked it ever since!

We purchased our refrigerator on July 8, 2018. We were remodeling our home and did not actually plug it in until Dec. 2018. Mid May, 2019 *or there about* we experienced warm food and thawing frozen foods. We called the service center (1-800-905-9505) and told them of the problem - and technician took 2 weeks to come diagnose & repair --- replacing the compressor (Work was done on June 1, 2019). July 11th the refrigerator stopped cooling once again. Food lost and frozen food lost. Technician came the next day (12th) repaired.... and following morning (13th) the refrigerator STOPPED COOLING! Called service center on Saturday the 13th - and am still waiting for a call back from LG to set up service call ASAP. We are thoroughly disappointed with the LG refrigerator we purchased for full price - and will NEVER purchase another LG appliance again. Once we get this refrigerator running again we will donate it and have to spend money again on a new refrigerator. Customer service at LG consists of ALL foreigners - barely speaking English and expressing zero ability to satisfy customers. Sincerely,Steffany

It is a basic fridge with no special features: comes standard ice maker. It has the side by side freezer and cooler which is nice in its self. First of all, these products need to be simplified on the manufacturing to save the environment. I dislike the fact that I did not get any cool features, I do have a basic model. I wanted a smart fridge, but you have to make a ton of money in order to afford one decent feature. I dislike the fact that certain features do not come as standard. I initially chose this product due to the price and not the features. In 2019, they should really have standard luxury features. None of these companies really care about the customer, its all about a profit.

Worst washing machine I have ever owned. I gave it one star only because it was a required field and would not accept a negative number. The washer leaked from the bottom within a few weeks and left the clothes smelling musty. Have tried running bleach through the machine and always leave the door and detergent drawer open. My wife has developed asthma which we suspect may be from the musty clothes. So we have stopped using the LG washer.

Bought new LG electric range in 2016. Installed summer of 2017. Stopped working November 4 2017. Called LG. Under warranty. Took 2 weeks to get a service person out. He said it was the control board and ordered parts. Parts took 2 weeks to come in. Service person said they would install on Nov. 30. December 8- still my stove is not working. Called LG. They said sorry we have to wait for the repairperson to do their job. Give it 3 more days. Beyond frustrated-it is impossible and expensive to feed my family of 6 without a functioning oven. Additionally LG said they had escalated my case and then closed it without actually talking to me. Incredibly poor customer service. I will never buy another LG appliance. Unfortunately my house is currently full of them. Hope they keep working.

Bought this $2600.00 LG refrigerator 1 1/2 years ago and of course it breaks 6 months after warranty expiration. Theres only one servicer in our area. They came to diagnose the problem right away the week before July 4th and company is coming. They ordered the parts from LG but after no contact with them for days we finally called them and they inform us that the parts (Compressor and board) are on back order for 4 weeks (JULY 21st). The back order date is four weeks out!! And we lost over $50.00 in food. Thank god it wasnt more!!We had to buy a Samsung floor model (Cheaper) to get us by and not lose more food. Every time I call to get an update because no one calls us back, I get a foreign speaking person I can hardly understand and placed on hold for 10-50 Minutes!!! I have been told that there are at least 9 people in our area (Valdosta Ga) with this exact same issue with their LG refrigerators!! This is not acceptable! There are a few in a worse circumstance than us, such as an elder couple that just had open heart surgery and no refrigerator now! A single mother with 5 children to feed. Now the only service company in our area doesnt seem to know where the board is and LG says it was delivered! The service center DDD in Albany/Adel says they use a different vender Marcone and it is on back order with them not LG?! WTH!

Have had this fridge just hit 4.5years. Stopped cooling. Thought the linear compressor was going to be more efficient. Called and they said they would set us up for service. The service company will not be here for 3 weeks. Try to run a house with no refrigerator for 3 weeks. Did notice the company has an ad to hire people in our area. If I hadnt paid so much for this thing I would just get another refrigerator. Sure hope the matching double oven range holds up better.

My refrigerator has had a leak from Day One. I noticed that the drawer freezer was becoming difficult to close. Then, I noticed water spilling onto my floor. I dont have the ice maker hooked up, so I dont really know where the water comes from. When I looked I had 1-2 inches of ice in the bottom of my freezer compartment. I have now become accustomed to removing the freezer door once every couple of months and removing the ice. Now, it quit working entirely, and I dont know if I can find a repair man close.

A horrible smell is coming from my brand new washing machine and dish washer.

I’ve loved my LG till it just stopped cooling. Lost everything in fridge and freezer. LG’s customer service is horrible. One rep said I just needed to replace the water filter. Waiting for repairman that I found (they supplied a list and all the phone numbers were LG’s main number).

Can’t even give this one star. I won’t rehash in detail the previous reviews about this miserable washing machine. I have had the same problems: won’t fill with enough water, starts wash cycle with some clothes not even wet, goes out a balance, and it leaks. My first service call was after one month of operation. The technicians put in a new computer board and said that would fix the low water and out of balance issue. It didn’t. I then bought a service insurance policy and glad I did. I’ve had at least four additional service calls to fix the above issues. The rust water leak has stained my travertine tile and the water has warped my baseboards. Still leaks. This has been such a unpleasant experience. I will never again buy an LG product. For the rest of you consumers, stay away from this washing machine.

Control knobs will turn on with a slight bump. Has burned items on my stove because was caught by someone in my household. Smoke alarms going off and rooms filled with smoke. THIS IS A SAFETY ISSUE!!! LG refuses to acknowledge or correct the problem, despite numerous consumers having the same exact complaint. They have denied my request for a fix. I check recalls every week just expecting to find this range on the list, but not yet. I hope it doesn’t take a serious incident for this to be addressed. Im hoping a lawyer will file a class action suit against LG. Costco says they must go thru the manufacture for this problem. Who will pay for my house if it burns down because of this stove?

I reported a range/oven from the time the oven was turned on. The staff at LG that takes complaints and concerns told me to send pictures of the warped oven. However, several attempts to get some type of follow through and repair was unsuccessful. The oven condition showed that it had been defective when the range was manufactured. Gus from LG did not return phone calls after the pictures were sent by mail and then faxed. To this date, I have not heard anything back from the company. This incident will determine what purchases I make in the future.

Purchased an LG gas range because it had 5 burners. Was pleased with it until I notice the inside of the knobs have plastic and keep cracking. The first time LG replaced them at no cost to me. Now they are cracked again. Called LG and they wont replace them again. Want me to purchase them at $63.66 ea. I have 5 knobs - thats $318.30 for the knobs. If I buy them, they are going to crack again because they are the same ones. These knobs are defective. LG should have replace them with a better constructed knob so this doesnt happen again. Now its hard to turn the burners on cause they slip. Thought they would have taking care of this problem but NO.

Lg free-standing electric range - My stove is 3 years old. It has never worked well from the start. In the last 4 months, I have had the oven board replaced because it was shot. They recalled the motherboard and I had that replaced. Now once again, the oven doesnt heat up. Is there a lemon law for these horrible appliances? I was told by the appliance repair service that LG is a high end range. I had GE ranges and they lasted 10 years plus. This stove worked for less than 3 years. Original cost is $1,000, plus repairs of $200 divided by years equals $400 a year. Very expensive for a lousy quality appliance. LG and Best Buy should be investigated for selling lemons.

In 2008, I purchased an LG kitchen-stove, refrigerator and dishwasher. Within weeks, the dishwasher presented an error code. Within a year, the refrigerator presented an error code and one by one the knobs on the stove began to fall off. My dishwasher was repaired and continues to function, the refrigerator was replaced after 40 plus days of wrangling with LG. But even the replacement is crap. Frost builds up in the freezer and Ive been told by an LG technician that there is nothing that can be done about it, that I would need to unplug it from time to time to defrost it. Stupid took me back to the 1950s with that suggestion. When I called about the knobs, I was referred to a dealer that would sell me some for $78.87a piece.I bought the knobs, but I am not happy with LG products. So much that when I replaced my washer and dryer last month, I did not buy LG. When I have guest in my home and they ooh and aah about my LG appliances, I tell them that life aint good! I would not recommend this product to anyone.

This is the worst refrigerator I have ever had. Customer service is also awful. I would have given this product zero stars if possible. After owning this refrigerator 7 months the ice maker in the top froze and was leaking water. The water was leaking on the floor and also into the bottom freezer. LG solution was to send someone to repair it. So we have had the same problem and it has been repaired at least 8 times. The last technician told me to disconnect the top ice maker when I told him I can’t even put new floor in my kitchen because my floor will be ruined by this refrigerator. Worst refrigerator and customer service ever. I will NEVER purchase an LG product again. This is a very common problem with this refrigerator. The model is LFXS29626W.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

Since I bought the unit in October of 2015 I have had nothing but issues with it. After installation the convection fan was hitting the unit causing a loud scratching noise. LG sent me a different blade which wasnt even the right one. Had to wait another week to get a new blade sent. Now the machine will not preheat. Does not show an error message. It just shuts off and sings a nice happy tune to let me know the unit is a piece of crap. I would not recommend this stove to anyone. If I could return it I would. Customer care is anxious to help you out by charging you $380.00 and a wait of 2 weeks to repair. I have a family of 4 and without a stove its hard to cook food. They didnt seem to care just offered me another option for 265.00 with the same waiting period.

My late husband thought he was treating me to a beautiful machine. It has been nothing but trouble since day one. Water twice all over floor ruining carpets, unbalanced loads, shaking when spinning. It is mainly the water dumping that is getting to me. I was running Tub Clean with a semi-bleach product recommended for HE machines, and I heard drip drip drip once again. Shut machine off and have to pay for a same day visit as same day is not covered by service contract. I was told last time by someone from LG, Its a 2 year old machine. Really? I had another make for 30 years in NY and it never did anything like this! And its always the LG hoses that fail! Nothing I am doing. Wish I had ordered a different brand!

I love that it is a smart fridge. It makes ice and always stays cold. I dont have to worry about getting another one any time soon. I love it, its great for me and my family. There is no other like it. Nothing I wouldnt change anything as it is perfect the way that it is. I always tell my family and friends about this brand so hopefully they will get them one and enjoy as much as I do. It was the best fridge that they had in the store and it also matches the style that I have in my house. I wouldnt want to miss out on getting it before someone else does. Its awesome.

We recently purchased a new LG refrigerator. Within less than 5 months, it stopped working and did not cool. Since it was still under warranty, we were directed to LG Support. Not only did the people on support line not speak English, we were told there were no LG techs in our area, and it would be 4 weeks before one could come out. Having no other options, we made the appointment. When our appointment date came, the tech was a no-show, and called an hour after the 6hour window to tell us he would not be coming, and the next available appointment would be an additional 2 weeks away. Again, having no other option, we agreed to the appointment time. During this time period we received a strange box on our doorstep, which contained nothing but packing foam - we were not informed of any shipments coming to us. This apparently was from LG and was supposed to contain parts needed for repair (again, it was just foam). When the tech came (6 weeks after the initial call - meaning we had no fridge for over a month at this point) he arrived and said that because the parts were not there (because they SENT US PACKING FOAM), he would have to come back another time. Again, the next available appointment was 2 more weeks away. Throughout the entire experience LG support was absolutely no help, did not try to help troubleshoot, find alternatives, and was completely incompetent (again, I refer you to the shipment of packing foam, and a 2 month timeline to repair a BRAND NEW refrigerator). I will never purchase another LG appliance after this experience, and have cautioned others not to as well.

Women want a dependable, easy to use, easy to clean stove. My LG stove is the absolute best! I drink a lot of tea and my tea kettle heats up nicely and the HS light is very convenient so you know not where to touch. And the oven is a dream! Cooks nicely and absolutely love the timer to let you know when your food is done. This is a hands down number one in my book!

It fit my lifestyle at the moment. I like the ice maker, separate freezer drawer and butter holder. Nice temp control too. Easy to clean and served basic necessities as well. But smaller than what we grew into. We needed more space because our family grew. Six or drawers were not as big. That is all I really disliked, there is nothing else that I dislike.

I bought my LG French door refrigerator in 2011 and its pretty much dead now. The ice maker was always flakey but we lived with it. The gasket doors started hanging up and we lived through it. Then ice maker stopped making ice. Ordered new ice maker but found out that it was not making ice because it was not cold enough. Cleaned the coils and it just slowly got worse. Ordered a temp sensor and the main pcb. Tried those parts but still not cooling properly. Called LG. I figured it was the compressor because I read that LG was using bad compressors. Paid a certified LG service provider 600.00 in labor to replace compressor.Called Friday and by Tuesday they were replacing the compressor, wow Im feeling good about now. Two guys 4 or 5 hrs later and calls to LG and they were told they needed the main pcb. I gave them the new pcb I had ordered and the same problem persisted. The compressor shuts down after 15 minutes. They said they would have to order another one from LG and come back. After not hearing for a couple of days I called them and ask them What was up? They said that they ordered but because LG was having so many problems with these compressors they were back ordered and they had no idea when a new compressor would arrive. They said not their fault call LG and ask them.Call LG but they were useless. They said they were not having any issues with bad compressors and dont believe anything you read on the internet. I asked What about the service provider? Is he lying to me? LG responds that it does not take much to become a warranty service provider just ask to be one. No training. Wow! LG pretty much said 7 years is the lifespan of their products and then they become legacy and put at back of the bus. They will provide parts if they can get them. I own a LG55 inch tv that fail after about 5 years, found a main board out of Nova Scotia and was able to repair that. If it wasnt for that it would in the trash.So here is the problem I paid the service provider to replace the compressor and LG provided the part but if they have to come back to do it again who pays for that? LG can send another compressor but theyre not paying for the service. The service provider had two guys for about 4 to 5 hrs. Why would the service provider work for free? I can see this evolving into cant get parts from LG and LG saying they have no issues supplying good parts forever and never repairing my fridge. Thank god I did not but an LG exploding phone. It took them forever to recall those phones!

Before I called for service regarding my problem with my LG range, I read the reviews here and they really scared me. I almost decided not to bother calling them at all with my concern. But I did and was EXTREMELY happy with the results. Customer service answered my call after only a short wait and the rep put me through to the dispatch office who set up an appointment with a local repair company, gave me a service ticket number, phone number for the local company in case of a problem. The repair company came 2 days later (we live out in the boonies!) and fixed the problem at NO COST, as LG gave me this one free service call. I was amazed. Problem solved quickly and easily. Thank you LG!!

Our LG Top Loader WT5070CW washer has rusted around the bleach tray & all the way around top rim. Big chunks of rusted paint falls into the drum where the clothes are and in between the wash drum and the washer shell. I have never had a washer RUST like this before... Also the washer doesnt clean your clothes very good... And the smell of mold is a huge problem. Please read reviews on this product. I know I will always check these sites for reviews on all products before we buy them!

We purchased an LG dishwasher from Home Depot as part of a package for a kitchen remodel this summer. The dishwasher has been worthless. The only way to get clean dishes out of it is to wash them thoroughly by hand before loading... Add to that occasional flooding on the kitchen floor and a really unpleasant smell when the door is opened and you can see why I give this product one star. How I wish I had seen all these comments earlier. They certainly dont bode well for me getting any kind of customer satisfaction from LG.

I purchased an LG washing machine in 2011. At the time of its purchase, the machine started to produce oil like stains on the clothes. I tried several detergents and purchased several different types of tub cleaners to no avail. After 6 months of repeated stains, I called the Sears technical department to complain about the situation. A technician was sent out to my house to provide preventive maintenance. Upon arrival, I indicated that the machine did not require its yearly maintenance but rather a repair.The technician indicated, after looking at the machine, that he could not detect a deficiency with the machine. He did acknowledge that the stains were coming from the machine. Several calls to the technical department, the customer service department, and an in store visit to Sears to discuss the way forward with an area manager has proven to be futile. I still sit with a machine that produces oil stains on my clothes. I have incurred enormous costs having to throw away clothes because they are no longer fit to wear. I am now considering purchasing another machine, and I have stopped purchasing anything from Sears purely out of principle.

I purchased an Lg Washer and dryer a little over a year ago. Within the first year I had to have the washer repaired a total of four times with three of those repairs being done for the same issue. When I bought the washer at Pacific Sales in San Dimas Ca, I purchased an extended warranty. Just recently, the washer began to leak water again. I contacted the warranty department and notified them of the problem. They sent a technician out and he deemed the washer unrepairable since it had been repaired for the same thing several times. I then contacted LG and told them that they needed to replace my washer or give me my money back. This washer is a lemon. They told me that I was out of warranty and that I had to deal with my extended warranty company. I told them that I already had and that since the problem was a pre-existing one, they would have to replace it.So after two months, I still dont have a washer that works and not only that, I have a wash room that has been damaged due to the leaks from the washer. My wood floor has begun to warp. I have done everything that LG has asked me to do and provided and they continue to give me the run around and blaming everyone but themselves.

Barbara of Mountain View, NY, I couldnt agree with you more. I also had to deal with Willie at LG! The stove was part of my kitchen remodel. Within its first year, the entire motherboard had to be replaced only after they tried to replace a segment of the board only. While the repairman is installing the new board, he notices the oven door has unnoticeably come out of its frame at the bottom and decides to tighten it and alert us to that fact. In its 3rd year, while baking, all we heard from the next room was glass exploding then glass raining onto my new hardwood floor. After picking up our jaws in disbelief, we quickly snapped several pics of the damage and sent it to LG along with the original sales receipt. At first they wouldnt pay for an investigator to come out but then did so. The investigator turned out to be some subcontractor Joe Schmo who took 2 pics and then left only for Willie to tell me that the board had decided that this was not the fault of the stove but mine! We were left just completely disgusted by their demeanor and their so-called internal investigation with their engineers, not to mention their lack of concern that anyone could have been hurt. So LG products of any sort are now on our boycott list.

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

Grr!!! As many others have shared, the lint trap does not sit flush and has completely ripped many items of clothing and sheets. Sign me up for the class action. Do not buy this dryer until LG corrects.

Model WT4970CW LG WaveForce True Balance. Just read several complaints about the LG washing machine. Bought in June 2013 from Best Buy and has consistently had an EU error on more than off. Tried balancing it with a leveler but as soon as it didnt like a load (light loads mostly), it would rattle loudly and move!!! Yes I put up with it for this long but when I went to ConsumerAffairs and saw all the complaints on this model. I called LG who promptly told me it was out of warranty and I could buy a one year warranty for $349.00 or a 60 day warranty for $224.00. After reading the continuing problems after repair, we are going to put this money into a new washer. Im going back to Maytag. Had it for over 15 years and never a problem!!! I agree LG=lousy garbage. This appliance needs to be taken off the market!!!

LG dishwasher leaked from the start. A service man came to fix and it still leaked. I called again. He was having car trouble and will get back to me. He never did. The warranty ran out. LG was kind enough to do an extended warranty for 30 days. I have been told something different every time I call. I was supposed to have a repairman within 5 days. We declined to have the same repairman. It has been 3 weeks. We’re waiting to put in a new floor and we still have a leaking dishwasher because my husband does not want same repairman. They cant find anyone else to fix it. Valerie the supervisor today was no help at all. She told me I just have to wait over and over until someone contacts me. The extended warranty runs out 3-22 .Valerie told me this morning that I canceled an appointment with another repair man. I have never canceled any appointment. This whole experience has us furious.

As others who have previously reviewed this product/item, I am extremely disappointed in its function during the spin cycle. It never fails that I must attend to the machine during spin cycles to either re-adjust the wash or take everything out and put it all back in in some manner that seems balanced. Ive never encountered this problem before with other washing machines. Since the LG television I bought was excellent, I figured the same would apply to their washing machines or any of their products. Was I ever mistaken. I will never buy any of their products unless they make vast improvements. Now Im at the point where I must buy yet another washing machine. But I will do my homework this time and purchase one that has high performance ratings. And I will certainly tell anyone and everyone who ever discusses washing machines to avoid LG. My final statement and question to the LG corporation is: Do you even care?

The inside drum of the washing machine starts hitting the body of the machine when rotating at high speed. The noise created is like very horrible. Also the customer care doesnt register the complaint. They provide useless solutions. Neither do they send any technician.

LG has the worst customer service. I just got told by one of their supervisors that it isnt her problem. We paid almost 1800.00 for a side by side (model #LFC25765st100) less than 3 years ago and now we have spent $230.37 to have it fixed and it still does not work. After over 3 weeks without a refrigerator to be treated like dirt by their customer service department isnt sitting well with me. They told us we had to use one of their factory authorized repair companies but when I was speaking to the supervisor she told me that was a lie and I could use whoever I wanted with their approval. They lied about 12 times to me in total and will do nothing to fix my refrigerator except charge me another $400.00. I will be spending half of what the refrigerator cost and it is only 3 years old. I thought LG was a good product but I will never buy another and everyone I know will be told to stay away from them.

Ive had my LX228968SB 26.8 cu ft 3 door french door for 4.5 years and it has maybe worked right for 1.5 years... Have had 3 service tickets and the compressor was just replaced 6 months ago and is out again and so I have been without a fridge now for over 2 weeks, during the hottest time of the year and Ill just say it, LG doesnt care. Working with LG customer service has literally been the worst experience Ive had with any company, EVER!!! I cannot even begin to explain on how bad and unhelpful they are or how many times Ive waited on hold only to get dropped (it literally just happened) or transferred and dropped.This is one of my favorites. When I called in several weeks ago to set up an appointment, they said that Id be contacted with 48 hours... Well, after 57 hours I reached back out and they told me since they couldnt find anyone to repair my fridge, they cancelled my appointment, when I asked them when they were going to tell me?.... Crickets. Then I tried to reschedule and they said they get 3-5 more days to do that, excuse me, what??? I am currently trying to get a refund on my fridge and hopefully some of the $1K worth of food I had to throw or give away... Fun fact; LG only does up to $300 and if you fill out one question wrong on their form it tells you that you arent eligible and it locks you out, awesome, right??? Bottom line, quality, at least on their refrigerators is awful (class action lawsuit out against them on their compressors) but customer service is even worse, NEVER buy LG or pray you never need to contact customer service.

I bought the double oven stove and unfortunately I did not use the stove until 9 months after the purchase. The stove is awful. It will burn you if you try to even come near the back of the stove top. It is very hard to clean, and that means the entire unit. The knobs are actually paper/tin which cracks and peels after just a little wear. The oven has never baked right. It burns everything on the bottom. Nothing I did corrected any of the problems.I have told everyone I know not to purchase this brand of stove, and will continue to tell the public about this lemon. To produce something so inferior and sell it to the public just shows that this company has no regard for customers and will sell junk. For me it was way too late to send this piece of junk back as by the time I used it warranty had passed. I tried to call this company and was told there was nothing they could do. They did not even try to listen or help me in any way. Its too bad because I work with broadcasting/media and I have prevented many people from making the same mistake, and will continue to do so. PLEASE do not spend your hard earned money. You will be sorry.

Purchased the LG glass cooktop stove as part of a package - model # LRE3193ST in Oct. 2017, less than 2 years ago and one of the glass stove top burners started turning on by itself. I was awoken at 1:30 am this past Sat by smoke alarm because of a fire. I had placed a dish towel on top of the stove which I had not used for 3 days. Today I came home from work and the same burner was on HIGH. Thankfully I had cleared the stove top off and have not used it. It could have burned my house down while I was at work. Has anyone else had this happen?

2 year old machine rusting all along the join at the bottom of machine. When complained and sent photos told rusting around dispenser not covered as powder it is corrosive. It wasnt anywhere near the dispenser. That said, your product is not fit for purpose then, its washing machine it has washing powder in it!. Now we are told it is poor maintenance on our part and not under warranty. Quality brand? I dont think so. Your attitude to customer complaints is to first blame it on the customer. Your product is not fit for purpose, if it rusts that early its a washing machine.

I purchase my old LG Microwave Oven Model MVI680ST at Home Depot 2 years ago. The door handle broke. The frame is falling apart in pieces. Have pictures and I immediately contacted LG Customer Support. A representative named Mike was very nice but hes just following orders from chief of command. He said I should contact a service place to have this fixed because its over a year old of purchase so no warranty. He gave me Ref# ** and case would be submitted to tech. Im completely unsatisfied after my experience and my neighbor too with her refrigerator she purchase within 9 months started giving her problems. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!! After this experience will go back to appliances GE, Whirlpool, Frigidaire.

I purchased a top loader washer in August 2012. I washed a couple loads of clothes and after drying them, they stink still. I decided to read the manual to see if I was doing something wrong. No, I sure was not. I tried the extra rinse cycle, etc. Still stinky clothes. I called Conns; they say I have to pay a 20% restocking fee. What! Thats crazy. The machine does not work good so thats a manufacture defect, not a customer issue. Anyway, they decided to send someone to look at it. The guy said, It sounds like youre doing everything right. Nothing wrong. I said, If clothes still stink, something is wrong. He said its the government because theyre trying to save the earth by using less water. Wow, so our clothes have to stink because we have a limit on water to use. This is real crazy to me. What is this world coming to take our money and dont care what we get in return? Pretty soon, we wont be a free country anymore. The government will be running everything.

I was told the linear compressor was a good reason to make this purchase. It was not and is a good reason not to buy LG refrigerators. They indicate a 10 year warranty on the compressor but fail to disclose you have to pay for the labor. I am now living out of an ice chest for the second time in 10 months. My advice to LG you know you sold a defective product, do the honorable and right thing and repair or replace at no charge. My fridge is 7 years old inoperable for the second time in 8 months so I am borrowing space in neighbor’s 25 year old Whirlpool. If LG wants my future business they need to clean up their past mistakes.

Woke up to a non-functioning fridge/freezer on Saturday 07/11/20, tried going through all the steps I found to check it out before calling in to LGs customer service to report a non-functioning unit. I had to remove everything from the unit and find places to put it or throw away good food. My experience with LG customer service was great, they took my info and sent the info out to the 3rd party warranty service company. This is where it goes downhill.@ Your Service (3rd party company) sent me a text on 07/13/20 that they have scheduled me for 07/24/20!!!! I sent a text back that I need service sooner than that since my unit is down. I got a reply that they will contact me when an earlier appointment is available. Here it is 07/20/20 and I still have a broken fridge/freezer. I have had to go out and buy a new mini-fridge in the mean time.Why does LG allow this 3rd party service company to keep doing this? Look up their reviews and see just how bad their customer service is. I will update when @ Your Service finally shows up and hopefully fixes my expensive side by side refrigerator. I bought the unit during Black Friday 2017, it made it a little over 2.5 years. Model: LSXS26366D.ASBCNA0.

I bought LG two doors refrigerator (LTC22350WH) 2 years ago, but all shelves inside are broken now. The quality is very low. I WILL NEVER BUY LG.

My parents LG dryer had a gas leak from the dryers faulty valve that almost killed my family. The house smelled of gas. This is very common with the LG dryers according the repairman. LG acknowledged that this has been an issue with many other models but not the DLG2302R, so they wont fix it.

Purchased model LMXC2346 on 1/2017 with extended warranty. On 8/2019 refrigerator failed due to compressor defect. Refrigerator would not stay cool resulting in food spoilage and only $130 reimbursed from LG. On Sat. 6/27/20 (during a global pandemic) woke up to water all over brand new wooden floor, hot refrigerator/freezer, this time resulting in food, insulin medication spoilage from the same compressor defect. Service technicians are inundated with similar LG compressor issues; 1st technician said would take 15 days to order/replace compressor and deal with LG warranty dept, 2nd LG technician refused ticket stating 15 customers were before me resulting in 30 day wait for replacement part. Been on the hold for avg 12 hrs with at least 10 reps resulting from vicious cycle of transfers and hang-ups. Latest was on 7/6/20 Steven (Executive Supervisor) from Executive Service Team confirmation conversation # ** who stated LG policy for alternative resolution wait time were at 4-6 weeks for someone to call me back to discuss pro-rated buyback option. Since LG was unable to find a technician within their allotted time frame of 5 days by 7/4 I now have to wait until 8/3 for someone from their Alternate Resolutions Department to discuss next steps. If this wasnt a slap in the face I am being asked to keep the defective refrigerator in my house even though I have requested the rep to get a LG technician to come and pick it up since I cannot wait to purchase a new refrigerator for my family and still store a non-working one in my house. I was told LG requires that we keep the refrigerator regardless of the amount of time it takes for them to resolve the issue and that he cannot send anyone to pick up although we are responsible for ensuring it is in our possession in case LG wants it back! In addition, I find it unfathomable that my family will have to incur the additional cost and hardship of having to purchase a new refrigerator because LG has taken ZERO accountability for their defective product and their incompetent practices and policies of having a customer wait up to 6 weeks to even discuss a pro-rated buy back since we clearly will never buy or recommend an LG product again. They are unreasonable and unwilling to work with you the Client although they are well aware that there is a Class Action lawsuit against them for this very same issue! Buyer beware... please learn from our mistake!

I caution all consumers about buying LG products. Life is NOT Good when you buy their products. I purchased an electric LG range, model #LDE3017SW February 2013 from Home Depot for $1,649.00. Little did I know at the time that this would be the worst purchase of my life. I say this without a smidgen of exaggeration.I do not bake a lot so my oven stayed fairly clean. With Thanksgiving approaching, I thought I would use the self-clean feature for the first time. About two hours into the cycle, the oven stopped working completely. The digital display was completely dark and the oven doors locked and would not open even though the oven is completely cool and inoperable.I called LG and their phone representative told me that I was not alone, that this has been a problem with this particular oven and that the thermostat needed replacement. First, my warranty had expired and needed to be extended. I was asked to scan my receipt with the serial and model numbers. I did this the next day.Hearing nothing back from LG regarding the status of the warranty extension, I called them back. Initially the LG phone representative told me that they had not received my scanned receipts but then, after putting me on hold, he found them. He said that his supervisor had not made a decision about whether or not my warranty would be extended. I ask him how I would be contacted when such a decision was made and he told me that I needed to keep calling LG back.After one week of calling LG back I was informed that my warranty would indeed be extended. I was told that I should call the repair company that LG contracts within my area, Heavenly Cool, to have the replacement part installed. I asked the LG phone representative if the repair person would have the correct part and be able to fix the oven when they came to my house. He assured me that they would, that this repair with this particular oven occurred frequently and that it was just a routine repair.I called Heavenly Cool the next day and spent about an hour on the phone trying to set up a repair appointment. I gave them my model and serial number and was told that the repair person would have the part in-hand and be able to fix my oven. I took time off work so I could be home for the repair. While waiting at home for the repair, the repair person called me and asked for my model and serial number. He said no one had given it to him ahead of time and he would have to check and see if he had the proper part with him and call me back. I was stunned. I waited for his call. He called back and said that he could NOT come to my house that day because he did not have the part to fix my oven.I went from patient to stunned to righteously angry. I called Heavenly Cool and they did not know what the glitch was with communication but they would be glad to reschedule when the part came in! How much time can I take off work???? I felt that I was lied to. I called LG and explained my situation and they said that they would have to call Heavenly Cool to verify. I was put on hold. The LG phone representative resumed the call with me and said that, indeed, I had communicated the current situation accurately and that I just had to wait until the part came in for the repair. I said that taking more time off work was not an option at this point and he said that if this repair person had 2 or 3 other repair jobs in my area that they would come at a time convenient to me. Wow! So if the sun, moon, and stars all aligned properly I could have the repair done sometime after work?I asked to speak with a LG supervisor and was given Eric. I re-explained the whole situation and he apologized for my inconvenience. I asked Eric how he could help me and he said that I would just have to wait for the part to come in and for the attempted repair to occur. If the part did not fix the oven, then I might have to wait even longer for repair. At this point, 12 days had gone by since my oven became inoperable. Taking off work and eating out is becoming very expensive! I will be having 30 people at my house for Thanksgiving! I had done nothing wrong but use the self-cleaning oven feature that LG uses as a selling point for this product and now I was without a working oven. I asked Eric if LG would replace my oven under these circumstances and he, of course, said no and there was nothing else he could do from his end. All Eric could do was apologize for my inconvenience. Since Eric did not have the power to make this right, I asked to speak to Erics supervisor. Eric told me that there was no one with higher authority at LG than him. Wow! Eric apologized again for my inconvenience.I found this website and I see that I am not alone in my frustration but I am very alarmed that LG ranges sometimes catch on fire! I did notice that the bottom of my double oven seemed to get too hot and did not evenly cook food. Because there is a safety issue with LG products, I do not even want to use their products. I will never purchase anything from LG again! I will tell everyone I know not to purchase their products. If LG wants to stay in business, they should make things right for their customers! It is now almost two weeks since my oven broke and LG has done nothing effectively to correct the problem. I have, unfortunately, learned a very expensive lesson. The only good that can come of this is to warn other potential, unsuspecting victim consumers about the potential perils of purchasing LG products.

I purchased the stove from Home Depot on March 29, 2011. My kitchen remodel was completed two months later, making the actual age of the stove approximately four months old. I dont cook on the stove often and only used the oven this one time. I placed a tray with dinosaur breaded chicken pieces in the oven at 350 degrees. Five minutes into cooking them, I heard glass shatter. I ran to the kitchen thinking a window had broken. I looked at the oven and the inside glass had shattered. I waited the weekend and called LG service on Monday. A service man came on Tuesday (Granville **). He came late. He trudged through my house with mud and looked at my paperwork for the stove. He poked at the broken glass and tiny pieces fell on the floor. He took pictures, closed the door, took a picture of the serial number, kicked the tiny of pieces of glass off his work boot and proceeded to leave my house. I stopped him and asked if the repair was getting done today. He said something about the LG company. I said, “Could you please tell me if the repair is getting done today?” He said, Call the company tomorrow. I said, “Tomorrow, I want my stove done today.” He said, Call the company. I cant do no more. I immediately called LG and they said, Werent you told to call tomorrow? I said, “I want to know today.” They put me on hold and said they would call the service man. When they came back on the phone, they said, “The service man notified us that it was negligence on your part that the oven glass broke.” Was it on my part? I put something in to cook. The glass shattered only on the inside pane of glass and blew apart into tiny pieces that flew all over my floor when I opened it. And I have a small child that could have been badly injured if he was playing near this monstrosity of a product. A service man came, poked his finger at the broken glass and more pieces fell on my spotless floor. He kicked his heel to make the ones on his boot fall off onto my floor and walked away leaving them there. And Im into day six without a stove and your company is telling me I can get it repaired if I pay for it. Should I pay for it? I dont even think this stove is safe with new glass. Something caused that glass to blow apart, whether the thermostat let the temperature get too high, the glass wasnt properly sealed, or the complete stove is defective. One thing is certain. I did nothing wrong to cause this to happen. And the replies I keep getting, that are made to make me feel like a liar, are totally sickening. I have LG washer and dryer, dishwasher, refrigerator, microwave, stove, and seven wall unit air conditioners. And you mean to tell me that I never made a single complaint. But the one and only time I do, Im at fault? Did I deliberately or by mistake broke a window out of my oven? Absolutely not. I bought all these products in good faith. I even bought extended warranties on some. At the first sign of trouble, your company turns its nose up at me. What a disgrace!

Dishwasher loud whine noise unless pre-washed not just rinsed, 2 hr cycles. Refrigerator replaced due to bad repair ruined my wood floors. Wash machine now broke & stinky, poor cleaning power 1-hr cycles. All purchased in mid-2008.

This refrigerator model GC-L207BLQV came as part of came as part of the appliance package provided by the builder of our house. We were never given a manual or receipt. When we moved in we found the water feed to the ice maker was not connected which I managed to figure out and correct. We have now had the fridge 11 months and the freezer ices up and the fridge part doesnt cool. The display on the door indicates Er dH , without the manual I have no idea what this means. We live in Panama a long way from towns. We called in a local tech to repair or diagnose. However he spoke no English whatsoever and we know very little Spanish. He defrosted the freezer with a hair dryer charged $45. The freezer continues to ice up and the fridge side gets warm with subsequent food spoilage. Contacting LG is a waste of time as they are not interested in servicing Panama. Ive found out from researching that the defrost timer is stuck or malfunctioning. I have no idea where this item is located or how to get at it without a servicing manual. The warranty is not worth the paper its printed on so Im prepared to do the work myself or pay to have it done. LG no thanks.

We have 2 LG devices, washer and dryer, both less than 2 years old. Working great so far. The only thing we dont do is use the washers built-in dispensing system. We dont want to have any trace materials flowing around.

LG WM3360HWCA - After about 2 years the washer sounds like a Concorde taking off on spin cycle. You cannot be in the same room as the noise is so bad. Called LG and of course theres no one here on the island (live in Hawaii) to come and service it. They gave me the contact number for a company that does repairs. Unfortunately after a week of calling them and no return calls I ended up having Sears come out. He spun the drum in the machine all for $105 and then stated that the repairs would be $1100 as the bearings had gone out. I paid $700 for this washer. How can the repairs cost more? The Sears service rep said that I was over using the machine. I explained that I only fill up to the minimum line on the guide inside. He stated that in Hawaii the water is soft and that we are supposed to use half the recommendation that is on the bottle. I have never heard this before. So now out-of-pocket and have to go and buy a brand-new washer. LG the good life my ass.

I needed a platform to express my utter frustration with your company. I bought this LG fridge 3 1/2 yrs ago.. Apparently during my absence this summer, my compressor died and you can imagine how badly my fridge with its closed doors smelled after 4 months away. When I called LG, you knew about the compressors failure in this model, (which all owners should have been made aware of). Had it fixed, although the odor continues, even after using every available product.The problem that started after the repair was the NOISE, which is worse than the smell. Had it serviced again, but still the noise continued. Major issue is that the noise is not consistent. It comes and goes and therefore not always heard when repairs are being made. Called LG again and Travis from LG came to repair. He fiddled with the fridge for a few minutes and said it was fixed. Called him 10 minutes later and said the fridge was really noisy now and could he return so he could hear it and maybe even fix it correctly. He said he could not, but would return the next day. He never returned or called me. I have called customer service many, many times, even asking for a supervisor, (one actually hung up on me). Was finally told that the warranty doesnt cover noise. I explained that I never had the noise until you fixed the compressor, but that didnt seem to matter. You said that you would send another of your service people out for a 4th try, but I was done with this nonsense. Had no confidence in your ability to fix anything. My fridge was now a smelly, noisy lemon and I wanted a new fridge (which I said I would share in the cost). My fridge is in an open kitchen, living room and dining room that we cannot use when the fridge noise starts so we have to leave the room or blast the TV to drown out the fridge noise, which turned out to be a bad idea. Not a way to live. At times the fridge sounds like a subway rumbling into the station. This has become a quality of life issue and is no longer worth the aggravation. LGs Life is Good motto is a myth for us. Not only have we suffered for the last 3 weeks, we must now add insult to injury with the expense of buying a new refrigerator. You should all be ashamed of your customer service department and maybe try teaching your people some common sense. Received an email back from LG discussing my AIR CONDITIONER! Need I say anything else?

My husband and I purchased an LG appliance package from Best Buy (about $5k) when we bought our new house in May 2018. It included a refrigerator, stove, microwave and dishwasher. In March 2020 while self-isolating during the Coronavirus pandemic our refrigerator compressor went out, resulting in the loss of around $250 worth of food. This is bad enough, but it happened with a food shortage going on because of the Coronavirus panic-buying that is happening everywhere. We had to wait 3 days before we could get a repairman out to us. Thankfully he had a compressor; it was under warranty, and was successfully replaced. The fact that LG KNEW that they had faulty compressors in their refrigerators, and that neither Best Buy nor LG contacted us to notify us of this defect is really a problem. We are out the $150 that it cost for the repairman, as well as the cost of the food we lost. I will never buy another LG product since it appears that they dont care about the consumers, only about their bottom line. If youre thinking about buying an LG appliance, DO YOUR RESEARCH FIRST and read reviews.

My refrigerator is 6 years old. The ice maker needed to be replaced when it was six months old then the ice maker does not adequately produce enough ice. The door spring just broke two months ago. The drawer is broken. The plastic on the shelves have fallen off and the ice maker lever fell off a year ago. It is not a quality refrigerator for the price of $2200.00 made by LG. I also purchased the LG dishwasher at the same time and had to have service on it 5 times. It never cleaned the dishes very well and I tried to talk to customer service at LG and not only were they rude, the woman in customer service was threatening and nasty to me on the phone. I went two months at one time without a dishwasher when the dishwasher was fairly new. The customer service did not want to hear from me or help me in any way. This dishwasher cost $700. I had it for 5 years and had to get rid of it. Needless to say, I will never purchase LG appliances again.

On November of 2011 I bought a top load LG washer, model WT5001CW. It worked great until a few months ago when the bleach dispenser area has begun to rot. It is so bad that the entire area where the bleach goes has come off the hinges and is just dangling off the base. When I contacted LG, I was told that the warranty did not cover cosmetic issues. When I asked to speak with a manager and explain that this more than a cosmetic issue, this is a manufactured defect! I was told that my case would be reviewed and they would get back with as soon as they made a decision. Two months later, I am yet to hear from them. This company needs to take responsibility for the manufacturing of their products.

Model LFX31925ST - Purchased this refrigerator Sept. 2011. Very disappointed and thank the lord I purchased the extended warranty. While under regular warranty the electronic face panel had to be replaced. From then on it has been downhill. Today May 1st 2014 we were told that the 5th fan must be replaced in the unit again. In 2013 from July to October we had parts replaced. Every time it was something else that needed replaced. They even took out the freon and replaced electrical parts - that visit was 2 hours. We went for months without the freezer and ice. Would never buy an LG product again.

I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the part apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor. First, I was put through a bunch of dumb tests and waiting -- because yeah, a refrigerator SQUEALING, thawing out, and dripping ice down the door could be caused by leaving the door open for 5 minutes. NOT. And I didnt. Still, it took me a while -- playing LGs games -- to realize that nobody has any responsibility or integrity. That they lie as quickly and effortlessly as some folks breathe, and that every single person you talk to will give you a different answer or solution -- absolute no one will mean what they say or follow through. And they could care less how much of your time, effort, or money they cost you (I lost $800 worth of food; spent over 7 hours on the phone, talking to over 12 different people, many not even in the USA, being promised things that never happened -- only to be shuffled to someone else; being referred to their own repair companies THAT DID NOT EXIST! (Literally, I called all three of the companies myself because I couldnt wait 2-3 weeks for maybe. One, the guy was out for the next month or so because of surgery -- yeah, glad I didnt wait 2-3 weeks on him; one, they said they stopped working with LG years ago and wished theyd quit telling people otherwise; and the last one - phone disconnected). Yet, I could not get anyone at LG to understand why I wasnt willing to wait 2-3 weeks for someone at one of these 3 companies to call me!!!In the send you to ten different people, all of who will lie to you game (oh, and prepare to sit on hold for 30 minutes or more at a time, just to be rerouted to someone and start all over... again... and again...), I was told they had a repairman in the area and were sending him to my house now. Please hold. Please hold. Please hold. only to waste another hour and be told I needed to wait on one of the three companies. This went on for 3-4 days!!! Meanwhile, I tried to call an independent repairman -- my family actually needs to eat -- and what I heard from professional after professional after professional was a NIGHTMARE. No one would work with LG. LG does not pay their claims. LG compressors break all the time. Dealing with LG is a virtual nightmare. Etc! I finally found a company with a certified LG repairman (He used to WORK FOR LG) who said he would work on the warrantied part and seek payment for it from LG. (LG had already given me a useless approval # which I could use with one of those three companies. Are we really back to calling the unicorns and Santa Claus again -- newsflash, idiots! They dont exist!) Anyhow, after another day of dealing with a bunch of representatives not in the USA, I got a hold of someone who walked me through a ton of steps in order to send a pre-approved service authorization to the company I FOUND -- it would be in the companys email box in 24-48 hours. Guess what? Surprise - surprise. There was no email authorization; they never sent anything; they never called me back; and I guess they just lied at the time.So I finally paid to have the private company come out and check the refrigerator -- bad compressor. Of course, read the reviews -- everyone is saying this, so LG must know it! Well the company tried to get a hold of LG to schedule a date to fix the compressor -- they had my approval # and told LG I had been given authorization to use them and the authorization was supposed to be in their email box a week ago (oh, and they made me call the company and get a bunch of information, including this email address for this authorization email that never existed. Maybe they do this ** for fun??? Anyhow, the company Id hired could never get hold of anyone at LG -- no surprise there -- so finally went through their world-class (world being literal - class being a JOKE) customer service, only to be told that there would be no authorization because *I* the customer had an appointment scheduled for next week with one of those three original companies. ARE - YOU - KIDDING - ME!?! No one ever called me or scheduled any appointment, and as we all know -- those 3 companies were bogus to begin with. What the ** kind of operation is LG running. This is beyond PATHETIC. Its fraudulent. Moronic. Inexcusable. Sad thing is: I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, no matter how large or small, and Ive already told everyone I know to AVOID THE REFRIGERATORS LIKE THE PLAGUE. Good going, LG.RUN - DONT WALK - AWAY FROM ANY LG REFRIGERATOR/FREEZER. Or at least call half a dozen appliance repair companies and ask what they have to say about this product -- youll get a surprising earful. LG has no customer service, and they couldnt give two ** if their customers ever get anything fixed, let alone in a timely fashion. If you have 20 - 30 - 40 hours to be given the runaround, to sit on hold, to be lied to and shuffled, to speak to folks all over the world who will each tell you a new and ever-more inventive lie, then by all means, buy this refrigerator. But if you think any part of it will ever break, then youre on your own. LG should be ASHAMED. And I hope theres a class-action lawsuit at some point because they need to be exposed.

I have an LG front loader, and have to run the machine 3 times in the very dry mode in order to get the clothes dry, and clean the filter after every cycle which does not catch all the lint. Actually, most of it goes into the chamber that has to be cleaned often with a special vacuum cleaner wand! This is by far the most worst and most expensive dryer that Ive ever bought! Ive had problems with all the LG appliances that Ive bought, and WILL NEVER buy any of their products again! Actually, I hope they go out of business, which will stop them once and for all to give people so much grief by spending more money to have them fixed, not to mention the useless time spent on their so called Customer Support!

I bought an LG Range model LRE3981ST from Home Depot in February 2011. On July 2011, I noticed rust spots on the front door of the range; I called service and booked a tech to come out. After waiting for an hour (and now late for work), the technician called me and said he did not have approval for the service call, and it will be a $75 charge. I was also asked why I didn’t read the service contract, so I told him not to bother to come out. I called the customer service and pulled it out of them that there is a service call fee of $75.00. I called Home Depot and explained the situation. They said they will give me the $75.00 fee back on my credit card, and to go ahead in booking an appointment. I tried today (August 10) to make an appointment. LG said to call back on August 15 since they will not show any available appointments until that date. I was also told that rust spots are not covered. Why did I pay for an extended warranty? I will now never buy another LG product again.

LG is a very reliable refrigerator. One of the best parts about it is I know more people that have plenty of experience on working on an LG if I ever have a problem.

It was energy efficient and self defrosting. Very reliable. Fantastic refrigerator that was very easy to clean. Items kept at the proper temperature. Quiet. But do wish the dial was easier to reach. It was towards the back of mine. Im short and short arms so hard to reach that far. Other than the dial though it was a terrific refrigerator. Served us very well. I am very happy with LG overall.

Absolute worst customer service ever. $3000 Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period. Had to purchase a repair plan for $350 to get it fixed. Repair person has been here three times and it is still not working over one month later. I have been living out of coolers for a month now. Now they are telling me they have to get authorization to order a new part, which if that goes through wont arrive for another week. This is ridiculous that we should have to go through this for this long. I replaced all the appliances in my kitchen last year with new LG and this is what I get. I have an old freezer in my garage that has lasted for 20 years without issue. Should have stuck with it.

I purchased the entire suite. After 1 year all the range knobs broke and cracked. To buy new ones its over 300 dollars. Then the microwave went out so we replaced it with a good brand. The dishwasher doesnt clean the dishes and stays wet inside continuously. The refrigerator, all the bottom drawers have broken and now the rubber around the doors has cracked and broken. Once these breakdown I will replace with another brand. I have gone back to the retailer with no resolution. LG is the worst brand for appliances. They only last maybe a year and then one by one issues come up.

Like everyone else - initially I loved this unit. Its still a good looking one with amazing features - if they actually work. But when you have a sudden and complete failure of your unit it changes your opinion. And when LG customer service and their third party service centres do not treat it with any sense of urgency or allow you the courtesy of a call back then you feel bad!My stainless steel french door unit hums and lights up, but cools nothing, with no air blowing. I had to throw out over $300 worth of food and weve been without a unit for 5 days now! I am currently trying to resolve this issue with the customer service at LG Canada. Thankfully its still under warranty, plus I bought an extended warranty from the BRICK which would cover me for up to 5 more years of parts and labour or a replacement! LG sent a third party service guy who did not show up, after blocking out my whole day, which forced me to take the whole day off work losing a whole days wages as a result!! LG was unsympathetic with canned responses, and did not care much! Huge disrespect for me and my time and family!After spending over $3500 on a fridge you expect better service! In fact one of the girls at customer service had the nerve to tell me I could be charged for the service if my complaint about the unit was false! Imagine that! My advice dont buy any expensive LG refrigerator. Heck! Keep away from LG all together! Its easier to deal with a $500 unit than deal with this nonsense on a high end unit!

We purchased an LG refrigerator a little over 3 months ago from Home Depot. We have had so much noise coming from it!! We have leveled it and checked that the floor is level. Called customer service and was told if they found it to be normal noises we would have to pay for the service call! It will run quietly for maybe a day then will start humming loudly, everything in the doors vibrate, and makes really weird noises!! Called customer service and was told I need to manually defrost! I should not need to manually defrost a $1700 refrigerator after only 3 months! Home Depot wont do anything because it is under manufacturers warranty for the first year.

I love my new refrigerator. I love how it has two doors for the refrigerator and it has a bottom drawer for the freezer with an extra drawer in the freezer. Plus I love the fact that it is stainless steel. The only thing I can think of changing would be for it to be a little taller but besides that its great. Plus it has an ice maker which I really love because I can do all kinds of stuff. We almost bought a Samsung but heard that there were problems and it was hard to get serviced so we decided on the LG because we have not had any problems with it.

I am retired and live with my dog, so I bought the smaller, narrow LG Refrigerator, with freezer on the bottom. It doesnt look big but it holds a good amount. I love the drawers in the freezer, no more losing things!!! And the veg. drawer works better than any Ive had before.