My LG is a built-in model; it's set into an island next to the sink. The whole island gets warm while it's running because the venting is inadequate, especially while drying. The choice of settings is really helpful.

Does not dissolve deferment. Tried all kinds per repairman. Run hot water in sink. Very hot. Dishwasher water is 80 degrees.

I bought a French Door refrigerator in June of 2016. It completely stopped cooling in August of 2018. Called LG who sent me through some basic troubleshooting and gave me phone numbers to technicians that arent helpful. One sound sketchy (answers the phone Hello) and insisted I make an appointment thru a non-existent website or send an email to his Gmail. One said they wont service my town. One has yet to call me back. I called a reputable but non-LG-authorized repair service who said it would cost $1,200 for a new compressor and I would have to deal with LG myself (I think to buy the compressor). Given the reviews about back ordered parts, and lack of authorized techs, Im left to wonder how long I wait for the other technician to call me back, argue in vain with LG or just buy a new refrigerator. Very open to joining a class action lawsuit. I certainly dont make enough money to replace expensive items every two years. Reading up on refrigerators, old fashioned top freezer refrigerators are a whole lot cheaper and fail less often.

We purchased an LG washer in July of 2014. I have not liked it from the start - tub is too deep, fills with very little water to wash clothes, feel clothes are not clean. The washer broke on July 30 and repairman from Sears, where we purchased washer and dryer, came the next day. He advised us that valve was broken so water was running in constantly. He told us he would have to order it from South Korea (what?). Not acceptable but he could not order it in U.S. I called Sears Parts and was told they had the part and would send to us. The part arrived on August 3, and the next day two more valves arrived from Texas. I called tech dept but was told our tech had set August 10 for repair and they could not change that!! How screwed up is this? Never purchase LG again nor will I purchase appliances from Sears. Totally disgusted. Tqq.

We purchased an LG top load washer and dryer set on 1/25/2012. It just completely stopped working mid-cycle yesterday, 08/06/2012, locking both pairs of my sons shoes in there. Today is the first day of school and he had to borrow a friends pair of shoes. But it gets worse when I called LG when this happened. She gave me numbers of two service people in my area, or so she thought. I called them both and they do not service my area. There is no one that services my area. I called LG back, they said they would call me back when they get a resolution and that could take 5-6 business days. I have 2 pairs of $100.00 shoes in a washer and cannot get them out. By the time I do get them out, they will probably be ruined. I should not be experiencing this problem with what I consider a brand new washer and dryer. I have 3 children and another due in 6 weeks, and my raging hormones are raging!

I like the refrigerator, however, it stops working when it needs to be cleaned. The ice maker does not work and the door racks break easily. It is not children friendly.

LG Microwave Model # LMH2016St Serial # 212 AQP3 X244 purchased on 2/13/2013 from HHGregg costing $338.99 with installation costing $149.99 plus taxes at $16.95 has blown a fan and melted the cover on the fan. It seems to me that a microwave that cost that much should last longer than 2 and 1/2 years. I would not recommend an LG product from my experience. The company offers no help at all in regards to this problem.

Love the black stainless but it easily scratches and is not magnetic. Things on the bottom shelf tend to freeze, could use more vegetable drawer depth, as it is frequently tight. We love the alarm feature and the bottom drawer freezer. Sometimes the freezer doesnt stay closed.

11/2014 I purchased a $4,200 door-in-door LG Refrigerator LMXS307765/00 from Home Depot. Frustrated by a tsunami of continuous problems with this product, that resulted in lots of spoiled food after the one year warranty expired. The whole tyranny of which is too numerous to state here, but suffice to say that I feel cheated. There should be real consumer protection laws in this country to at least slow down the abuse to consumers like myself yesterday 07/31/2017. Déjà vu my $4,200 refrigerator is not cooling again...

At Thanksgiving our LG refrigerator and freezer stopped working. We bought it new a few years ago and loved its design and size. It was a lot of money for us but we splurged. We called the company we bought it from and they told us to call LG service direct. We could not get any response when calling LG so just decided to get a tech to look at it. Took him a week to get back to us because of the holidays. He told us the sealed freon system was broken and the compressor was toast and he could not do the repair. He charged us for the visit and left. He said it would cost a lot of money to fix - So we tried to contact another service company to fix it. The only one we could find to work on our fridge is a couple of hours away and we have to take the refrigerator to them. It is very heavy and taking it down a flight of stairs is pretty scary and we really dont want to transport it. We called LG again trying to get a service tech to come out to our home to fix it but cant get through to anyone. At this point we are probably going to buy another brand as we have been without a fridge for weeks. If LG wants our business please answer your phones!

LG French door frig purchased in 2007 has main board that was replaced twice in the first year. Then plastic parts crack and fall off door and veg bin holders. In October 2011 lights (120 watts) stay on, melts plastic and ceiling. Coincidentally, a law suit on that one and extended warranty to cover it. We will see. Bought an LG dishwasher at the same time. After 4 major repairs, it is now at the city dump where all these products should be. Wasted money/time repairing it. Spoiled food with light issue, not to mention the fire/burn hazard. Service is inept.

The LG front load washing machine smells very bad. I leave the door open and the smell is still very strong. The machine was praised very highly in the stores but it is not what was stated. LG needs to find a solution regarding the smell.

The 10 year warranty LG highlights on their compressor is misleading. We spent $2300 on an LG French door refrigerator in late November 2015, it stopped cooling in February 2018 (26 months). Two techs found the compressor failed. While the part is covered, the $600-$800 in labor is not. After reading other nightmares, we opted to buy a new fridge (NOT an LG) and contact an attorney. I would not recommend LG refrigerators nor will I ever buy an LG product again.

Purchased a LG range model LSB5682 in Dec. 2009 from The Brick with a 5 year extended warranty. Within that period I had 5 service calls - 4 of 5 service calls have been for the control panel stops working. Trans Global comes in and replaces panel and we are fine for a little while. Its gotten to the point where the tech comes in and does not touch the range he just orders the part. Spoke with LG recall department they told me its not normal and they cant do anything about it.Trans Global only does temporary fixes instead of looking at what breaks down the panel unless they know something I dont which brings me to the lemon policy. Its only good for the first 3 years. If I knew this after the first repair I could have bought a new range with the money I have spent feeding my family at restaurants every time it breaks down because I have to wait for the part 3 to 4 weeks. So I guess its another temporary fix till my warranty runs out because Trans Global will not replace it. Thumbs down to The Brick which is Trans Global and LG for letting such companies service their products.

Having 4 compressors replaced, 3 months of no refrigerator in my home, Food being discarded due to compressor failing, rude and unhelpful customer service along with a complete runaround, NEVER AGAIN!

We purchased the LPXS30866D Refrigerator as part of a complete set from Costco when we were remodeling a home. The refrigerator is just 4 years old when we woke up one morning to have everything thawed. We were told the compressor went out and to set up a repair through LG Support. We did that and were told we would be contacted in 3 to 5 days. A few days went by and we hadnt heard anything so I called again, they said I should hear something in a few days. Once again when I didnt get any calls I called again and was told my first submission was cancelled! So, I had to start the whole process again with waiting the 3 to 5 days just to hear from someone to even schedule and appointment.Finally got an appointment scheduled for the repair but when the day of the appointment came the LG liaison showed up but the repairman did not. The LG liaison apologized and told us he would get back with us on another date. 10 days later we were scheduled again for the repair this time both showed up BUT, then the repairman realized what the repair was and he refused to do it and left! The LG liaison doesnt actually work for LG and had been very nice. He said his boss would be calling us but later in the day when we hadnt heard from him we texted him. He told us he totally apologized and understood our frustration. He said his best suggestion is for us to contact LG!!! So were back to square one! Its been 4 weeks without a refrigerator and were beyond frustrated. There is a serious problem with LG repair services!

When you push bake oven comes up at 350 degrees. The key pad wont let you change the temp. In fact, now I cant even set the clock. Never, never, never buy an LG product.

I purchased an LG washer and dryer from Home Depot about 18 months ago. I got their top model at the time top loading. After about 15 months I noticed the paint around bleach dispenser beginning to bubble up and so I removed the blue tray only to find machine has been rusting. I thought perhaps its because when pouring bleach we sometimes get it between the plastic and machine. Then when looking under, I noticed the entire machine has massive rust buildup to where its flaking and falling on the plastic edges of the drum.After contacting LG about this issue they pretty much said Im out of warranty and oh well. At the rate of the rust Im guessing another 2 years and metal clips / screws will pretty much break during a spin cycle and nothing I can do about it except share this troubling issue to save someone else thousands of dollars on LGs poorly protected product against moisture. That 10 year warranty sticker is such a gimmick since these wont make it past 5 years with the crazy rust buildup. I did some research online and found that many other users have gone through the same frustration. I hope all the negative reviews will get LG to better insulate metal surfaces in their machines. Even my car comes with 10 year 100,000 mile warranty against rust yet washer has no rust warranty?

This review of LG washers is more a review of LG customer service and a warning to prospective customers. I have owned my LG washer for about three years now. It has True Balance, a feature that consumes water in an attempt to balance the load. The washer is absolutely level. However it rarely completes a load because True Balance is unable to get the load balanced enough to get through the spin cycle. So I have to turn the water off. Balance it by hand. Then maybe it will get through the cycle. Often the items are too soaked to put in the 30-year old Kenmore dryer. So I have to hang them.My water bill has increased 25% since getting the washer. Have complained to LG. Initially they told me to level the washer. Now they just ignore me. Apparently because I (a person who has tested at a mechanical level in the upper 2% of the population) am unable to level a washer. I was however able to rebuild the Kenmore Dryer twice to keep that running. Thats not a recommendation of Kenmore because Kenmore isnt Kenmore anymore.

I dont trust any of the side loaders due to the possibility of water leaking around the door seal. Price was discounted for a holiday, from Lowes. Lowes installation bothered me a lot. This washer and dryer replaced Kenmores that were 25 years old, and still running. Quality means a lot to me. I expect these LGs to last at least as long as my 25 year old Kenmores since engineering and technology MUST have improved in the last 25 years. After a year, I am very happy with the LGs. Occasionally, the washer cant balance the load and I have to redistribute the washer contents. Note that the basin spins at over 1000 rpm, so a balanced load is critical. Thats okay. I thought the vast number of washing options were way too many, so too the dryer. But I guess some owners will use options that I dont. The clothes load size is really big. You will need very long arms to reach the bottom of the washer to pull out all the items.

My wife and I purchased this pile of junk 16 months ago. It worked great for 11 months even though it was noisy and never made adequate ice for more than two people. I started noticing that the noise was getting louder. I was told by LG to defrost my refrigerator. It was supposed to never need it. Then it quit working all together and LG sent a repairman out. N, a repairman. They said that the nearest tech was 59 miles away and didnt want to travel to my home. The repairman came out five times to repair the refrigerator, without any success. Now we are talking about a $2,400.00 refrigerator. Now its been 6 weeks that we have not had a working refrigerator and have lost all of our food once and half of it after the first repair which made the refrigerator worse. So it has been 6 (six) weeks and still LG has done nothing to fix it. I have since found out over the internet that LG sold this piece of junk, even though they knew full well that they were selling a bad fridge. Yes there have been many people that have had problems and most never can get this model to work and just lose their money. If anyone knows about a class action lawsuit or would want to be involved in one to recover your money, please do let me know by posting on here. Its a shame that a big company like LG is so evil to put their money ahead of their integrity. I will never ever buy an appliance made by them again. My wife and I are going to have to take a $2,400.00 hit on the evil decision of LG to sell this pile of junk, even though they were aware of the problems. Just google the model number if you dont believe me. LG will sell junk. Knowing that do not plan to ever fix it, and stick you with a $2,400.00 loss. I dont know how the people who made this decision ever are able to sleep at night.

I called the LG Washer Recall Hotline first thing Monday morning. I was told that I would get a call in three to five business days to schedule an appointment. Thats a long time to wait just to get the appointment. So I called Best Buy since I bought an extended warranty of 5 yrs (glad of that!). They are not allowed to service recall problems. So, today being day four of the five-day wait, I thought Id call the service provider they assigned me to. No answer, but I left a message. I thought what the heck, maybe I should call LG back. Guess what? They made an error, the man said. They never gave the repair facility a phone # to reach me at. Gee, I would think someone would look at the repair order and figure that out! So, here I sit with laundry piling up because I have an inoperable machine. The drum came off! Im just lucky nothing was ruined inside of it when this happened. Im so shocked by this ineptitude. I once had a GE refrigerator go out. I called the company and told them it was maybe four years old. They had two people out to replace the motor the same day. What a difference from LG! Oh, and my LG is three years and four months old. I hear Speed Queen is the best, but I never see it sold anywhere! I would caution everyone to avoid LG!

This morning, my wife started a load of clothes in my 2002 LG Trom front load dryer. I was in the backyard with the dogs. I noticed an electrical burning smell. I ran in the house to see if there was a fire! The dryer was smoking! I turned off the gas and unplugged it. I repair all types of equipment for a living. Upon disassembly, I found that the wires going to the safety temperature switch, on the top of the burner tube, had shorted out where they were rubbing on the gas line.

I purchased an LG Washer and Dryer set on March 2007. After paying over $2,300 for them and being the laughing stock by my parents for making a foolish purchase, at first I was with dealing the crazy smell from the washer, and now, the ** is leaking water. I will never purchase another product from LG again. Sometimes cute, new, and fancy isnt worth a hill of beans. My grandparents top load machine has skipped a beat in over 25 years. Thats just crazy to me.

For more than a week, the LG customer service representatives have repeatedly made mistakes in a simple request form for an authorization to ship a compressor that was under warranty. As a result, a wedding party is arriving and there will not be a working refrigerator. From failing to get my name and address, to failing to get the address of the service technician correctly (they got that wrong twice), and, finally, when they finally did send out the authorization form it was incorrect, it had the wrong technicians name and address. I called yet again, this was after a full week had gone by, to alert them yet again. They said they had fixed it, emailed a second authorization letter, which did arrive. But it also had the wrong technicians name and address. So I had to call yet again. This time they told me Oooops, this time we had the technicians number wrong. So they again assured me they would have it fixed promptly and resend it. Several hours have gone by, and we still do not have the authorization letter. During this ordeal, two LG customer service representatives promised to call me back to be sure the problems were resolved. Neither did. A third has just asked if she can call me back again. I declined. I am currently on hold waiting to find out the status of our authorization letter. It baffles me that a corporate entity could have any kind of international credibility with a customer service system which is so profoundly incompetent.

My wife and I spent a long time researching what kind of washing machine we should get. My wifes parents had an LG front loader and loved it. We decided to buy one based on their recommendation and the number of positive reviews left on a local appliance outlet. We have had it for almost a year now, and have never had any problems. It removes dirt and stains from our clothes so much better than our previous washer. I would definitely recommend an LG front loader to anyone in the market.

Three of the four LG appliances that we purchased at almost $6,000.00 for the set, have failed in some way since the delivery in July, 2016. The stove has caused two fires. The Microwave computer display has gone crazy and displays all manner of odd characters blinking or scrolling across the display. It doesnt microwave for the time set so we dont dare trust it to do 20 seconds when it could easily do 6 minutes or more. *See Photos. The Refrigerator began failing a little over a month after we installed it. This is a known issue to LG, as I see many buyers of the LG in-door ice maker refrigerators complaining of the same problem. Leaking water and ice build up in the door jam, forming ice in the door jam and inside the refrigerator, making it impossible to open the left produce drawer as the ice blocks it, or to close the front doors completely as ice builds up. *See Photos. The Dishwasher never worked correctly. The detergent compartment wont open. Not with liquid detergent, not with powder detergent, not EMPTY. The heating element doesnt work as the dishes come out sopping wet, even when I choose Extra Dry as a cycle. The Stove is an EXTREME fire danger. The knobs turn so easily and light the flame automatically on high that me reaching over the stove to grab something has turned a burner on more than once. When we were installing the microwave this happened and our shirt, the cardboard and plastic we had protecting the stove from dust, all caught FIRE. Also our cat walking across the knob, turned it on, burning our cats fur. I can not imagine what would happen with children in the home. We should have to push in the knob and turn it in order to light the flame as a safety precaution. Any slight bump or brush on the knobs turns the burners on high. We have to put tape on the knobs to keep them from being turned on accidentally. I see this is a known issue from the volumes of similar complaints from consumers who have bought the LG gas stove. In my opinion, this should be a Class-Action Lawsuit. I sincerely hope it doesnt require the loss of life or 3rd degree burns in order for LG to recall these stoves and do the right thing. So here we spent nearly $6,000.00 on new appliances even though we are on a fixed Military Disability income. Now we have $6,000.00 worth of paperweights by LG. The Model numbers of our appliances are as follows: LG Dishwasher LDT9965BD, LG Microwave LMHM2237BD, LG Gas Stove LDG4315BD, LG Refrigerator LMXC23746D.Uninstalling these appliances and replacing them with Non-LG, quality appliances that will work and not fail, are a significant difficulty for us with my husband disabled and only me to complete the work. It will require me having to hire and pay someone to uninstall the appliances, move them out to the garage and then install the new appliances.We will never buy LG anything, again. I am waiting for a response from LG. Calls to LG are useless with either overseas Operators saying I am sorry Maam for the inconvenience over and over. Or worse, saying that my issues are all Cosmetic and therefore not covered under manufacturer warranty. Calls to the United States Offices of LG also put me on hold forever and then I get hung up on. I did email LG again today. Costco has been much more responsive and I have been working with them over the last 4 months to get a resolution. I have asked Costco to stop selling LG Appliances in their warehouse and online.

Purchased Lsc5683ws electric range from Goemans Appliances, Cambridge in January 2010. Cost was $1650++. Electrics failed in October 2013. Paid $175.00 for service call and repair. Three weeks later exact same problem. It was fixed again. Used the self clean for the 3rd time only. After completion noticed the blue enamel was coming off. Also had a very strong smell when turned on. March 2015 unit shut down completely. No electronics again, but this time the oven kept heating. Guessing temperature was over 500 degrees. Had to unplug at wall to cut power supply. Feeling very vulnerable to starting a fire. Spent approximately 2-3 hours on phone with LG customer service in the Philippines. Was cut off twice. Uploaded required invoice as requested. Phoned again 2 days later. Sent invoice again. Still waiting on response from advanced team as to what (if anything) they will do for me. Returned to store for help, but they offer no help unless you have purchased their extra insurance. This situation is appalling to me. Do not buy LG. What a waste of money and time.

LG model no. WT4870CW dropped off this morning brand new. After delivery, delivery guy set up and did the programmed test run. This checks if water is supplied, if it vibrates excessively or drains. All looked fine until I did a small load of laundry which came out unclean. Then on second try, I noticed tub basin filled up all the way to the top and agitator didnt work properly. I even made comment that it was so quiet...well when agitator is not doing its job, its super quiet. After trying different cycles and settings and after motor started to smell like it was burning rubber, I called home depot. The sales man gave me a lesson in how much detergent to put in, reasons why clothes arent getting clean, and told me to unplug it, wait 3 minutes, then try again.After explaining Im 30 and know how to do laundry, I explained again about water filling up in wash cycle and agitator not working. He said he would call LG and have a new one out to us IN A WEEK. After already waiting a week and half for first new washer, still blows my mind when a sales person does not apologize for the inconvenience or broken machine THEY sold.Im under no impression LG will stop making worthless machines for a ton of money, but listen up all the peeps in customer service, KINDNESS GOES A LONG WAY. SAY YOURE SORRY. DONT MAKE EXCUSES OR GET DEFENSIVE. Does the machine not working say something about you? Or is it your ego that needs to blame the customer by default? Some customers are rude but others are just like you trying to do their best to figure out a solution to the small and big obstacles they face. If you cant at least say sorry or be respectful...think about finding another job that fits you better. LG fail and Home Depot fail. Pretty disappointed.

In late June 2017 I purchased the fridge (LG 620L french door - GF-B620PL) from The Good Guys - Brighton and it was delivered late September 2017. First Service - the door of the fridge did not close well and when it did it did very loudly. The serviceman said it was a part was missing from the door. Did not hear for a while so got in touch and said it needed to be ordered. Second Service- (serviceman Steve) - initially said did not need part but then changed his mind and said it did. He sent a message saying part was not available and that fridge did not need part (even both said did). Door still banging closed. Third Service - Freezer section was icing. Man came out and said the drawer rollers needed replacing as door of freezer did not close well and that temperature was too high Put down to 13. Fourth Service - Came back and replaced rollers. Fifth Service - All food in the freezer section had melted (thrown out). Asked why did not alert as was told if door nearly closed there is no alert. He also said temperature was too low and put it up to 18 and that we should check fridge regularly. I am very disappointed with LG service as we get mixed messages and I only got this fridge because reviews were good. I understand that there could be a bad apple in the millions made and can accept and asked to get replacement but response has not great. I have been very patient, I did not ask or claim for damaged food and accept that bad apples exist but I am not happy with the service and response I have been getting. LG customer service did reply and were abrupt and said they were happy what they did and that was it. No apology or was I happy! (Must of missed customer service lesson 101!) NEVER LG AGAIN!

My LG LFX31945ST French door fridge is 4 years old. It stopped cooling 2 weeks ago. A Sears LG licensed repairman gave us an estimate of $877 to replace the evaporator & main control board & was honest enough to tell me it wasnt worth fixing because we would continue to have issues with it. Lesson learned! Never buy LG!!!

New LG fridge in Fall 2016, shortly after we had to fix the faulty connection of the in door ice maker that would drip. Now at 2.5 yr old our fridge completely stopped working, spoiled food, dripped water on wood floors... Part is on back order and we continue to wait without a fridge.

It took ten repair attempts with incorrect parts ordered due to LG cross-reference system. No refrigerator for 10 weeks with a 9-month-old baby and LG would not replace. Will never purchase another LG product.

I purchased a new LG Range 1/12/20 and about 60 days later I was cooking some fries in the oven. I turned it up to 400 and as I was walking away the inside glass shattered into a million pieces. After cleaning up the mess I contacted Best Buy who put me in touch with LG. My complaint is not necessarily against the range but the customer service at LG. After being on hold for 1 hour and 10 minutes I was finally able to give her the information needed to get a service representative to contact me for service. She said I would be hearing from them soon to get an appointment set up. After not hearing from them in over a week I started calling again just to be on hold for over an hour the run around again. If LG is out there please contact me. I would like to use my oven again.

Im at work while Im writing this so I dont have the exact model number of the machines. But we Installed the machines correctly and leveled them and we had problems with the dryer within 3 months of loud humming noise. They came out and said that there was nothing they could do, that it was normal and we called them just before the warranty ran out, and once again right after and never got it fixed. Serviceman was no help. The washer always vibrated horribly on the spin cycle. Now a few years later its broken its mounts and is burning the front gasket. The set was complete garbage from day one. I will never buy another LG product. Not a phone, mp3, battery, nothing.

My husband and I bought this dishwasher last May 2015 NEW with the fridge and stove. This dishwasher is probably the worst dishwasher ever!! Its the model with the 3rd rack, sounds convenient right? Wrong!!! It sucks, yes I can put knives and silverware on the top row but it leaves very little space for your glasses. So any glass taller than 6 inches does not fit!! Which means they have to take up space on the bottom rack or Im forced to hand wash!Now the bottom row... The lines that are suppose to hold the dishes do not stay standing up. The silverware basket is in three sections that is suppose to lock to together, it falls apart if you just put a fork in it. The large bottom rolling basket is constantly coming off the tracks! It takes 2 1/2 hours to run a normal load and an hour to run a quick load. The quick load does do a good job and usually have to rewash items. I hate this dishwasher and the only place it belongs is in the trash dump! WARNING DO NOT BUY IT!!!

In 2012 LG issued a recall on a series of ranges due to a major safety issue many consumers experienced with faulty burners. The recall was issued in the first place to have the burners replaced BEFORE there was a fire or injury. However, I just discovered the recall yesterday, and after finding that our stove was subject to it, called LG today to schedule an appointment for repair. What I encountered instead was a stonewalling by the CSRs. I disclosed to them that we had not experienced any issues with the burners, but that as a precaution, we would like to have the repair affected. The CSRs were adamant that unless we had experienced a safety issue, they were not authorized to schedule an appointment. I then insisted that they schedule an appointment anyway, and that I would deal with the tech as to whether the repair was qualified under the recall.I was then finally transferred to another CSR to schedule the appointment. I had to once again go through my reasons for seeking to have the repair done, and since this CSR had internet access, I pointed her to http://www.lgelectricrangerecall.com/faq.php (The first CSR did not have access to this site). At q.3 of the faq, LG itself states that if you have not experienced these problems, you may still use your electric range, but you must still schedule a free in-home repair. Prior to reading this direction on their own website, the CSR was adamant that in order for her to schedule a repair, as a prerequisite, the consumer must be experiencing a problem with the burners. However, after reading it, she then consulted with her manager.After several minutes, the CSR came back on the line to schedule the repair. After I inquired as to what the manager said, she advised that as the direction conflicts with LGs policies, they would be removing the page from the website. I find this to be quite alarming, especially in view of the fact that at least 80 dangerous situations of the burner reaching extremely high temperatures, or not turning off, had been reported and are known to LG, and that over 161,000 ranges had been recalled. As they will be taking the page down soon, if you are interested in following up on this as a possible story, it would be prudent to visit it soon.

Our story starts with a happy purchase of an LG Refrigerator (LGXS24623) at Home Depot in September 2018 that was supposed to arrive in about 6 weeks. It never got to us, we called Home Depot to inquire and they said, “Oh sorry, it’s lost, we’ll see what we can do, it will take another couple of weeks”. Long story short, we received our fancy new fridge. We connected, set it up and after about 4 hours we opened the door and it wasn’t cold. We changed the temperature a bit and waited a bit more, but nothing changed. It was warmer in the fridge than in the kitchen. Time to call LG… Long phone call, more waiting, nothing, fridge still warm. It was a useless service, they were not able to help. Called LG again in the morning, on Sunday. They booked a server technician for Thursday or Friday which meant 5 more days with no fridge. They also asked for some paperwork which we scanned and sent the same night. Thursday, I receive a voicemail from the technician that he has no paperwork from LG and he’s tentatively setting up a visit for Saturday afternoon. Called LG, had more discussions on the phone, they promised to give an answer in the same day… I did not hear from them again. On Friday I finally managed to get in touch with the technician, who promised to come Saturday between 3-5. He finally showed up at 5:45, I guess they are very busy fixing LG’s faulty fridges, to tell us the compressor is dead and left to order a new compressor. We will not be ordering from LG in the future, the fridge reviews are good, I cannot tell you anything about that since mine never worked, but the LG service is the worst you can find. They never saw a problem in letting a customer live without a fridge for weeks, one service agent had the audacity to tell us he grew up without a fridge… I wonder if this is in their protocol.

I bought a kitchen package and felt I was getting quality top of the line products. I am so disappointed with the easy clean function that does nothing and completely shocked it did not have the regular self clean function that I have had on all my stoves for over 20 years. I feel I went backwards on features. Oven works good and I like the convection feature. But cannot get it clean can’t use oven cleaner and thought oven cleaning in my past.

My wife and I had higher expectations on the model and make. We thought that being a LG model and the new concept of front loading that the clothes would come out cleaner. As far as water consumption no complaints and the company is in the right direction on that topic. But for tumbling of the clothes to get them clean, I think that we need to get back to the drawing board. And as for the quietness of the machine no complaints, either very quiet especially for a washer.

I bought my washer back in 2010 knowing I have 10 yrs warranty on the motor but got fooled by warranty sticker and come to know when my washer stop working I called LG for tech support and it was code error which clearly means motor is bad. Yes LG will honor the warranty but will charge me $302 labor... I am not stupid to pay LG to fix 6 yrs old washer where I can easily replace something for little more money and if I add few more dollars I should be able to buy latest technology washer. I warn all consumer not to be fooled by warranty because its worthless. I am shopping for new washer and never ever will buy or let any of my friends or family member buy LG product. Their corporate supervisor was very unprofessional and rude.

I purchased this washing machine November 2012 and it has done nothing but brought me stress. I wished I would have read these reviews before I purchased the machine. I have the same problems with the smelling of molded clothes. Its horrible and nothing I do gets rid of it. Something has to be done. We spend our hard earned money on big ticket items like this and get nothing in return except higher water bills. So much for High Efficiency.

Sleek and modern. Quiet. No freezer burn. Easy to wipe down interior. Energy saving. Good size. Goes well with overall style of my kitchen and house never had any service issues. Good price for quality. It met my expectations and exceeded them. It felt like a luxury purchase and I wanted to upgrade from my Maytag side by side model that I had owned for 8 years. But the refrigerator really should have and needs more shelf depth. The drawers are a little smaller than I would like. The fridge is a little expensive. The freezer space smaller than I would like. Fingerprints hard to wipe off of the surface.

The purchase of the LG Washer is by far the worst I have ever made. Despite complaints to LG nothing has been done. The finish on it has faded, during the spin cycle the vibration is horrible, knocking things off the shelf, the smell cannot be controlled along with the mold on the rubber seal. Now I notice chipping on the glass on my front loader that has now produced a crack along one side and is making its way toward the center. Never will I purchase the LG brand again!

Bought a beautiful $3k LG armoire fridge in Jan 16, worked great until it stopped in Sept 20. Compressor replaced, worked a week or so, failed again. LG contracts with A&E, they came back, said a clog & fixed. Worked a couple days, failed. A&E came again, ordered ANOTHER compressor and other parts, fixed again. Worked 1 day, started temp fluctuating, then quit after a couple days.In the meantime, my numerous angry calls to LG resulted in promises of a new fridge after 3rd repair, reimbursement of food lost & mini fridge I had to buy. None of that has happened yet. Dont forget, every time I call to say it failed, its another week or 2 until A&E can come back out. The waiting game is the most fun part. A&E back out today, this time says coolant leaked out, so since he could replace it LG wont honor the new fridge promise. So now I have to wait to see if it fails, I wont put anything in it just to lose it again. Oh, thats something else, when you lose all your food, and have to buy a mini fridge, you dont get reimbursed for both things, you have to choose one. Since I dont keep every receipt for every food purchase, I couldnt claim that, so Im trying for the mini but not holding my breath. To anyone reading, keep EVERY receipt, repair document, phone log, email, text. You may need them. Recording the conversations isnt a bad idea either, so you have proof of the gaslighting you will get. Ive no doubt this beautiful $3 thousand dollar kitchen paperweight fridge will fail again soon. I will never buy anything else from this company. And LG, dont ask me to private message you as you have with the others. Im not going to. Youll be hearing from me soon enough.

Worst washing machine ever. Been junk from day one. Wont spin, says unbalanced unless you fill to top then have smell and dryer wont dry same load. Have to separate and dry rust on top by fill lid. Cant get anybody to work on. Drives me nuts. Ready to buy new washer and dryer. Sure wont be a LG. Nothing but junk and also bought mine at Sears.

Bought an LG range in Nov 2014. Oven wont hold a temp. Tried everything. Emailed AND 800 number. No answers. No offer of a house call. Tonight, tried baking one potato. Started at temp 420F 1 hour ago. Raised to 435F, to 450. Still RAW!!! Absolutely AWFUL appliance. Had to give it 1 star b/c theres no -0- stars.

LG true balance washers are a joke. We spent a ton of money on this unit and it rarely finishes a cycle. It has a large capacity but you can only wash a few items at a time if you expect a cycle to finish without getting the UE message. Had them out many times and all they can say is we should sort our loads. Worst purchase ever and we will never buy LG again.

We have a two year old LG fridge, model number LFX33975ST that stopped cooling completely three weeks ago. We contacted LG customer service and they gave us three companies that were LG certified repair centers. We made an appointment (had a horrible time with them) and after three weeks they told us the fridge needed to be replaced and they would work with LG warranties to get that done. LG warranties will not work with them and have forced us to use another service tech. We have the live chats from LG customer service proving set appointment times. Of which nobody showed. We have proof from the service company LG told us to use that our two year old fridge should be replaced and LG wont work with the service company they told us to use. LG says they will not replace our fridge, only the parts even though their service tech said the fridge should be replaced and that the seal system should not go bad in a 2-year old refrigerator. They also said that if LG says they will fix it to let them know this is the type of warranty problem that will go bad every year and we will have to replace the seal system every year. LG still refuses to replace - the manager at LG customer service told us they will never replace only repair. HORRIBLE!

This refrigerator (French Door Model LFX21960ST) is only about 3 years old. The first year we had to call out the repairmen because, evidently, the light was not going out when the door was closed. This is difficult for me to know since I rarely spend time inside the unit with the door closed. As a result, the bulb burned, melted and fused the carriage to the top of the fridge. It was still under warranty so it was fixed, though I had to take off work to wait for service. Now the display shows ‘Error’ which means, according to the LG site, repair must be called again! I have never had a refrigerator that needed service much less one needing major work within two years.

Don’t buy an LG refrigerator in Anchorage, Alaska! No service company in Anchorage will do LG sealed system warranty work. When our 5.5 year old LG refrigerator (model LFX21976) stopped cooling and freezing, we called an Anchorage technician to come check it. He determined that it had a compressor failure which is a sealed system issue a warranty item. He called LG to establish a claim. The LG contact ran through a diagnostic and told our tech to first replace the inverter control (not a warranty item). Our tech refused, telling LG that he was not going to charge us for work that he knew was not the problem. He persuaded the LG contact to record our claim as a sealed system (compressor) issue. Our techs company refuses to do sealed system warranty work for LG.When we called LG to confirm the warranty repair and find out who would do LG warranty work, we were given 3 names. One was the company we originally contacted. The second advised that they too will not do LG sealed system warranty work. Only the third, located in Palmer, AK, would do the work. He charges a $35 travel fee for the hour drive to Anchorage. Having no choice, we made an appointment. He confirmed the sealed system compressor problem. Because we would be traveling, he took our refrigerator to his shop so he could work on it there when the part arrived. We expected the work to be completed when we returned.When he contacted LG to have the part shipped, he was told to replace the inverter board and main PCB not warranty items. He did this work without contacting us. He said he had to go with what LG said even though he and LG had both been told that the inverter board and main PCB were both functioning correctly. When we returned, the Palmer tech said, Good news. It wasn’t what he thought and it did not cost as much as the warranty work would have. It did cost $438.95. He brought our refrigerator back in a few days but advised not to plug it in until the next day so the fluids could settle. We plugged it in; it did not cool or freeze. The same problem we originally reported.When he came back several days later, he concluded that it really was a sealed system compressor problem. It then took more than two weeks to get the part. He did the repair. The refrigerator again works. But the warranty only covers the part, not the $450 labor. We were without use of our refrigerator for two months and paid for unnecessary work. A 5.5 year old refrigerator should not fail! Based on other reviews maybe we were lucky to have it work that long! But the lack of service companies willing to do LG warranty work is reason not to buy an LG refrigerator in Anchorage, Alaska.

Contacted LG service, tech came out found nothing. Took pictures of the finished wash with soap stains sent them to LG, another tech arrived and tried to solve the problem. No luck. Called again. Still no satisfaction. Finally after fourth tech I had a tech make a suggestion that seems to work. LG engineers in their infinite wisdom of trying to make a washing machine that is water efficient failed. The machine senses how much water based upon the weight of the items in the tub which basically doesnt wash squat. So by having the machine first wet the clothes and restarting the cycle the load is now heavier and the machine increases the amount of water in the tub to accommodate the heavier load. Now you have enough water to actually wash clothes! Seems a stupid way to get a machine to work, but it appears to solve the problem. Basically LG engineers need to learn how to actually test their product before sucking the consumer into buying junk!

It appears we are far from alone in this mess. Our refrigerator is not even three years old yet and the ice maker has ceased to work. Called twice — two different sets of instruments. Not enough words.

This built-in oven came with the house. Its beautiful. But, I dont think its ever worked quite right. There are lots of things I like about it - the proof setting for proofing bread, roll-out rack, convection roast mode. However, it does not hold oven temperatures properly, preheats slowly, and the fan is noisy. It is now totally dead at less than 6 years old, and wont heat on any setting. We are waiting for a service callback, who knows how long it will be. I would not be surprised if parts are no longer available as this seems to be a problem with LG and Samsung. If we have to buy another oven it wont be an LG. I wish I could find an induction or smoothtop range that performs well but does not have a lot of electronics, which seem to be the bane of all modern ranges. I am an experienced cook and baker but do not like gas as we have a tight house.

We bought our LG ref/freezer about 5 years ago. We have replaced the icemaker at our expense two times. While it was under warranty, the icemaker had several parts replaced. Now shavings of metal has shown up in the ice. We have spent so much money on it. We have just turned the icemaker off and gone to using ice trays. We own a 1950 Hotpoint that has the little freezer on the inside. I never spent one penny on it and works great. They just dont make them like they used to.

My daughter loved her LG French Door refrigerator so much I bought the same model. Her refrigerator stopped working when it was 5 years old. The repairman told her it was not worth repairing because the compressor needed to be replaced as well as a few other repairs. My refrigerator stopped working 5 years and 3 weeks after purchase. I will never purchase another LG appliance.

Refrigerator Envy: that’s what our friends said when they saw our new LG refrigerator. NO MORE! Problems began the first year, and five years and many repairs later – most we paid for; LG covered a few – the problems have simply worsened. We’ve lost hundreds of dollars in food waste, spent over $800 in “repairs”, and endured countless inconveniences as a result of food freezing in the refrigerator. We now keep fruits and vegetables in our sixteen year-old garage Whirlpool. The design flaw, we’ve been informed, is known by LG and has been addressed in their newer models.Most recently, beginning 8/1/2019, our numerous emails to LG’s escalation team and to their VP of Customer Service have had no reply whatsoever. LG is unwilling and/or unable to follow up on their promises or our correspondence. We wonder if another “private message” would likewise be ignored. We have lost respect for LG. We would neither consider nor recommend the purchase of an LG product to anyone.

Purchased four door refrigerator in July of 2015. For the past few days it would not go below 50 degrees in the main compartment. Freezer only 25 degrees. As I am writing this the repairman is behind my fridge replacing the compressor. I had called the LG customer service and was on hold. Was hoping to use the “Smart Diagnosis” through the fancy transmitter on the fridge, but then received an instructional text. That did not help. Online search through LG repair site recommended a shop (Tip Top Repair, San Diego County) that supposedly would take care if it but they would not come out. I am now looking at a $1295 repair through ARC, repair being done as we speak.

I spent $800 for this machine and the clothes are absolutely filthy after washing with this machine. Like, I would have to take them to the coin laundromat. I am embarrassed to let guests use it. It is nasty. It gives me error messages of being unbalanced even when I am doing a tub clean cycle and there is no clothes in the machine at all. Ive had the service people out 3 times. They did nothing. Finally LG decided that the problem could be fixed – the month after my year-long warranty expired. Now they want $200 to fix the same problem I was calling them about all year. I am so frustrated. I am going to throw away an $800 washing machine because it is absolutely disgusting.

On 17 Sep 2010, I purchased a new LG Electronics LFXC24726S/02 refrigerator. Last night, 21 May 2020, the refrigerator stopped cooling. When I called a repairman today, he said its most likely the compressor and the repair would be about $1,100, implying that my less than five year old refrigerator might be worth repairing.

Do not buy an LG washer. We bought a high end LG front load washer and dryer in December 2009. We were getting LE Error Codes after about 2 years. The washer fills up and would not drain. We did troubleshoot the washer according to the manual but it didnt solve the problem. We even tried to find a repair man in Calgary but none of them worked on LG washers.Trail Appliances, where we bought the unit, is going to charge $90 for a serviceman to come out. Then $85 per hour to assess the problem. This is before we even pay for the repair! It will be cheaper to just replace the unit than repair it.Avoid LG if you want to avoid headaches and costly repairs.

I purchased all brand new LG appliances when we bought a new (to us) home four years ago. In the past four years I have replaced the washer door 3 times due to cracked Lexan plastic washer door covers. I just noticed the dryer door is cracking. These cracks originate at the pull open handle and increase in length until the Lexan comes apart in ones hand. I have emailed LG US customer support several time and they simply tell me to call a service provider. Suffice to say I will not be buying anything else from LG.

We purchased our new refrigerator along with an LG stove and microwave when we moved into our new home in 2016. Part of our decision was based on the experience we already had with our LG washer and dryer. Here we are now fighting issues with a refrigerator that should easily last 10+ years. If we had known previously about the compressor issues we would not have purchased this brand. Where are the lemon laws for refrigerators?Issue started with water on the floor and at first we thought the in-door ice maker was failing (more on this later), then two days later we noticed that ice cream was soft in the freezer and then a day later no cooling at all (by the way - all of this in the middle of COVID-19 quarantine and trying to make sure we had enough groceries on hand). It took approximately 1 1/2 weeks to get service on site for repair. The technician replaced the compressor and stated that the refrigerator would now run louder. Well, it was so loud we couldnt hear our tv in the next room without turning up the volume to almost maximum level.I pulled the refrigerator out and found that one of the copper tubes from the compressor was vibrating and rubbing on the rear cover. Called for service again to fix the noise issue. When he checked the refrigerator, he stated that he could find nothing wrong; however, he did release some of the coolant because he thought the compressor may have been overcharged and overheating. This seems to have resolved the noise issue.The in-door ice maker - noticed that after the compressor failed we now have water dripping intermittently out of the left hand door (the door with the ice maker). I mentioned this to service tech during his return visit and he said it was probably because I was leaving the door open too long and there was not enough cold air for the ice maker compartment. Ive had the refrigerator for not quite 4 years and never had this issue before - I dont think Ive changed how I use my refrigerator. This issue has not been resolved. We question how long the new compressor will last (4 years?). How much more electricity is the refrigerator using now as compared to before - seems to run a lot more now.

Model Number LDCS24223 stopped working after 4 months! This refrigerator worked well for 4 months. Then the top refrigerator portion stopped cooling. It took over 2 weeks for LG warranty repair service to determine we needed a new fan motor and a new compressor, then another 2 weeks for these parts to be installed. A month without a refrigerator was difficult. The repair person who came was courteous. He said this model is known to have this problem. If you buy this model, I recommend you buy the extended warranty.

Can someone tell me why the clothes after they are washed are not clean. I have had this machine for less than 2 weeks and not happy with how clothes come out still dirty. Was told by salesman that this was the best machine on the market... My old machine cleaned clothes better and faster than this high tech machine.

Do not buy LG washers. They are prone to breakage and the service is horrible. I have a 3 year old top loader (LG WT1101CW) and it is a terrible purchase. Light use (2 loads a week) and this thing starts popping the OE error code and not spinning out. I spent a day and a half researching and following the service manual to try to fix. Why did I not call a service tech? Because LG has none in Minneapolis. By the way, the whole phone home thing to find out the problem with your equipment, does NOT WORK. I will have to agree with other posters, this unit is disappointing in the cleaning department as well, it will not get out smells let alone dirt. At this point, as near as I can tell, like others this will need a new control board. (Without labor they charge about 20% of the purchase price.) Please save your money and your blood pressure. LG has earned every bad review you will find here.

Model # wm2688HWM: We bought this washer from HH Gregg 5 years ago. The extended warranty was for 5 years. The door on the front of the machine is broken or is not sealed right, 4 different times in the last 5 years. Now, it is doing it again, both leaking water and not sealing. Now, there is no warranty. I feel that LG should replace this washer due to the trouble that we have had with this $1,200 unit. I have receipts on all that was done. This is a lemon!

My husband and I made the commitment to purchase an LG fridge for $2700. When we called to cancel the transaction due to poor customer service with LG and Sears via Consumer Reports Reviews, the salesman just said, Yes. I know. He was willing to make a poor sell for a few dollars more than to steer us in the direction of a better fridge and good experience that would resulted in us being repeat customers. We wish Montgomery Wards, where we purchased our last fridge, was still in business. ALSO, Standard TV and Appliance refused to meet or beat their competitors price even though they have a LARGE bill board right next to their entrance on Hall Blvd in Beaverton, Oregon. When we explained the problem with their integrity, false advertising, the store manager just made excuses. We made our final purchase at Lowes in Tigard and bought a Whirlpool.

LG Refrigerator, Model LSC 27931ST quit cooling over the weekend. Compressor does not turn on. Called LG customer service. Got no one who could understand or speak English. Contacted a local appliance repair. Service tech. analysis is replace relay/overload. Service tech says the parts are not available - $85.00 gone. Talked with LG Customer Service the next Monday. They tell me I must talk with a LG referred service contractor/repair. LG gives me the number for A&E Service/Repair. Same as before. Relay & Overload Assembly. Parts N/A - $75.00 gone. Talked again with LG customer service and get names for three (3) parts suppliers for LG parts. Again not available, discontinued. Refrigerator was purchased from Best Buy w/ a 5 year extended warranty that expired six (6) months ago. LG customer service has not helped in any way.

Very spacious with lots of labeled compartments make it easy to find things. Very contemporary design so it matches my kitchen decor. The freezer is located on the bottom which leaves more refrigerator room to store cold food and beverages. The water is filtered and ice can be cubes or crushed for drinks. Shelves are easy to remove and clean. The stainless steel is modern look and easy to keep clean. Overall I love the product. It matches my microwave perfectly. Designed very well. I dislike the temperature. Sometimes it gets too cold and freezes my refrigerator items and also there is an annoying sensor that beeps to let you know the door is open. It is a good and bad thing because it makes sure you remember to close the door so that food wont spoil but also its a bad thing when you are loading groceries and need the door open for a long time. I chose LG because it is a brand I trust and I know is high quality and durable to last me and get my moneys worth. I have other LG products so the purchase was inevitable and yes it has met my initial expectations.

We purchased our LG stove last year in March. The controls for the stove top and the oven are currently not working. I am having an extremely difficult time getting any cooperation out of their customer service department. If we end up having to pay for this ourselves, we will likely just replace the stove. It has proven to be nothing more than a piece of junk. I did a lot of research before we bought the stove and it had excellent reviews. I’ll be more cautious next time.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

We upgraded all of our kitchen appliances to LG about 5 years ago. Huge mistake! Out of the 4 (refrigerator, oven, dishwasher and stove), 3 have had major, repeated issues. And each appliance was very expensive. In light of all the issues, I have still not ever filed a review or complaint on any site until now. Because I’m hoping my review will help you keep your family safe.After having it for about 5 years, our LG Extenda-Vent over the range microwave caught on fire! Sure, there were issues before like others have mentioned-the extenda-vent won’t close and the pieces of it broke off due to heat from the oven (poor design clearly as it is an over-the-range unit) but this time, my husband heated something up and the microwave went up in flames! Real flames. Luckily we had an extinguisher and put it out quickly but what if the kids were home alone and tried to heat something up? What if we weren’t right in the kitchen and noticed the smoke??I have now read many complaints of these microwaves catching on fire—what will it take for a recall? Or for someone to shut down LG completely? All of their products (fingers crossed for the stove) have some major design flaw. And others are right about the customer service, too. I have spent hours of my life on the phone with them, for a variety of recurrent issues, without good results. Who has time for that? Please keep your family safe and go with another brand.

I hate to complain about products, it is not my nature to do so. The ice maker in our new LG LFX25974 is as poorly designed as I I could possibly imagine. The ice tray will not always break the cubes out of the tray and drop them in the bin. It rotates upright and then overfills with water which overflows the tray and when it freezes again, the tray is frozen in place and will not dump the cubes.When the freezer goes into the defrost cycle it cause the cubes to thaw on the outside and then they re-freeze into an ice bridge. There is no fix for these problems even though LG will drag you through a troubleshooting process. They know it is a poor design but refuse to address it. The best solution is to not purchase a built in ice maker. You will cuss this thing all the time if you try to use it. I would have given them a better score if they had been honest with me, which they were not.

LG Dishwasher Model LDF6810ST - The dryer and the main board burned up in less than 7 years. You pay that much for a dishwasher it ought to last longer. Their products are junk.

Spent approx. 8000.00 on new high-end kitchen appliances 5.5 years ago (all LG) the dishwasher was very quiet but didnt clean as well as our old Maytag but I understand they use less water and so on. We bought the 4 year extended warranty. 2 years in we noticed that stains on our utensils and found that our upper rack had rusted out. We called future shop and they sent us to the repair company. The repairman came out looked at it and ordered a new rack. 4 months he showed up with a rack and while putting it in he broke it. He said he would have to reorder. After 6 months and endless phone calls he told me due to poor service from LG he is no longer fixing LG products. I took my rusted out rack to future shop and told them to exchange it with one out of their units... They would not do it. 2 weeks later I had a new rep with a new rack. Only took almost 1 year for a new rack. 4 years in I noticed water on the floor under my fridge. Found the factory water line on the back of the fridge was split. Called for service. They said 2 weeks before they could look at it. I gave the repairman the part # of the piece I needed. He told me LG makes him go there to physically diagnose the issue... Are you kidding me... The hose is split. I went to the hardware store bought a piece of water line and installed it myself. 6 buck fix. Now my dishwasher pump has packed it in warranty ended 3 months ago. Estimated repair 500 dollars. A new Maytag dishwasher is 700 so going to add to the landfill 1 great looking LG piece of crap.

My refrigerator is now just 3 months old and has now incurred 5 repairs. LG refuses to replace the refrigerator. You will just get the run around when you contact customer support. When I talk to people and ask why, they say they are supervisors/managers and they do nothing! It’s the worst customer service, which is a shame! As of this posting, I’m still playing runaround on the telephone game. These stainless steel refrigerators are not cheap and you would think after numerous repairs for the same problem common sense would be to replace the unit! I guess they feel they are not too big to fail. To anyone who wants to start a class action lawsuit, please contact me at **.

I purchased an LG $2800 refrigerator in 2015. 4 weeks ago when I was out of state, the refrigerator failed. The compressor went out and all my food was spoiled. Worse than even this is the ridiculous treatment I have had with LG in trying to get it fixed under warranty. My first call resulted in a transfer to a repair shop who said, We dont have anyone to help you today. I tried to make an appointment and they said, No appointments. Just call back some day. I called LG again and they said find someone to fix it and once they diagnose the problem LG will send the parts. OK, done! But wait... Called LG and they said they would expedite the order and sent the repair shop the parts. Called again when there was no info sent to the shop, Oh, sorry will send it now... Called the next day, Oh we dont have a full address, called the next day, Oh sorry it takes 6 days to expedite, not sure why no one told you... Called again, Should be able to expedite tomorrow, we will call you. I have stepped up the calling process to 2x per day but suffice it to say my refrigerator went out 4 weeks ago and I dont have it fixed. I am convinced they do this so that they do not have to warrant the product!

My LG dishwasher has a stainless steel finish that cleans and shines quite nicely. Soap dispenser holds tablet or liquid and dissolves no problems. All dishes are clean and spot free with the dry mode. Plenty of room for all dishes and pots and pans. Silverware goes on top. Operation is very quiet. No complaints, and would definitely buy again.

I also have purchased the LG range (Ltg30357st). I have had the knobs replaced twice (this will be the third time). I have spoken to customer service and they asked, Did you leave the broiler door open? I said no. The knobs are not melted. They are all cracked and I cannot turn off the stove. Jeremy at customer service got all my info and placed me on hold so he could speak to his supervisor. I have been on hold now for 24.33 minutes and when he returned, finally I have new knobs being sent at no charge. Sometimes killing them with kindness goes along way. Thank you LG.

We purchased our first one at Best Buy. The capacity is very large. We sold our house after five years. We were so happy with the microwave. When we built a new house we purchased the exact same one. We are still using the same microwave after four years and still love it.

Appliance group discounts promotion at Home Depot for matching set of fridge, stove, dishwasher. I dont think LG appliances are very durable whereas Kenmore, Frigidaire, Maytag, etc. last longer. Ice and water dispenser combo on door makes it easy to get a drink but also drips or leaks as outages. Cartridge change for water filter not convenient to access to change and is costly. Perhaps a longer-lasting cartridge or easier filtration, I dont like having to change these.

So the LG WM0642H was a highly rated washing machine by Consumer Reports. Well after 5 years it stopped working. I dont think that a highly rated machine should die after 5 years. I am in the process of trying to get it fixed and hopefully will be able to do so. I dont plan on buying anymore LG appliances and more.

I hope this get out there and other see this... I own an LG washer (front loader) and it trashes our clothes. Its so bad that it actually dictates what color clothes we should buy because it leaves black marks all over our nice shirts. I cannot afford to just buys another washer SO WE ARE STUCK WITH THIS PIECE OF JUNK! I had an extra warranty on it and had the repair guy over many times to look at it, he replaced everything he could think would cause it and still leaving black marks on our cloths. I am typing this at work, I did not realize my shirt I am wearing today was marked all up until my coworker said something. Talk about embarrassing. Bottom line LG sucks for washers and will never in my life buy another one, I will go back to hand washing my cloths! Thank you LG for putting something on the market which cost me lots of money and it wrecked my cloths. A big thank you! A valuable lesson learned.

I bought a LG refrigerator. Now 5 years old. It quit working. Started by calling the 800 number for LG repair. That was on July 27th 2020. Getting a call center out of the United States. They were very nice for the most part. A little hard to understand. I started getting texts with repair service would be in touch. I would wait and not hear anything. Call again. Again promise I would hear from them. This has gone on mind you since July, 27th 2020. Not getting anything done. I paid $100 for a service call. Was told there is a leak in the Freon line and maybe a fan problem. So again I call the 800 number. Was told I would get a email to send the proof of purchase. What they know I have it. I got all the information ready. As of today Oct. 28th of Oct nothing has happened. Thank You for letting me vent.

The Model No.GL-D372RLJM has a very serious design defect: it possesses an irreparable heater plate which is a crucial part of the defrosting system. Once this heater plate cracks, cooling of the lower section of the fridge stops and the whole fridge must be trashed. Our fridge developed this problem when it was only 5 years old. After a lengthy wait, LG made an exchange offer, in which the worth of this fridge was deemed just 15% of the original purchase price. A fridge having a life span of 5 years is ridiculous. Equally insane is the policy of making the customer pay for LG’s own design defect.

LG Refrigerators has good quality. Quiet and works wonderfully. Weve had it for three years. LED lights are great and well placed. But workmanship on freezer door seal needs improvement.

Our range is two years old. We purchased an extended warranty. A few months ago, I noticed rust spots on the front of the stainless steel oven door. LG is giving me the runaround on fixing this. The warranty does not cover cosmetic issues, so I had to, after 4 hours on the phone, deal with LG supervisors. I am in the process of waiting to hear if the oven door will be replaced at no cost to me. From what I learned on the internet, this is a common problem in the manufacture of stainless steel appliances, but the companies that sell them refuse to take responsibility for the issue and blame it on the consumer for not taking proper care of the product.

LTC20380 - I received my new fridge on March 5, 2013. The ice maker didnt work right. I called the service center in Alabama. The person I spoke to sounded like he was on drugs. I stayed home for the scheduled appointments. I had to call them 2 times and both days no repair person showed up or called. Even the Home Depot where I bought it from in Springfield Gardens, NY was no help either.

I just used my A/C for a week. I heard a loud noise coming from outside and smelled electrical burning. I turned it off and tried it again - loud noise from outside the unit and burning smell. I turned the unit off. I was scared the unit was going to catch my house on fire. I called LG to have them service it. I already had the date and time and company they were sending. Then the customer service guy informed me the warranty had already expired 6 days ago. Really! This company could not honor it - after buying a refrigerator and stove from them. I am really disappointed with them. Let’s see if I buy another product from LG or even recommend them to my family are friends.

We purchased all new LG appliances for our new summer home. In our third year of use, our dishwasher began to error out with a 1E code and would shut down. We were able to restart it and it would complete its cycle. That worked for a short time and then it started to error out all of the time. We contacted LG and they told us to contact a repair service. We purchased a new part and that did not work, so LG sent us a new control panel. That did not work. We have taken the machine out and put back in, made sure it was level and it still did not work. We now have an immaculate dishwasher that does not work. Now within the last year, our numbers on our stove clock have been burning out one by one. LG does not stand by their products and had an oh well attitude. We will never purchase another LG product.

LG has exceeded my expectations and I would buy from them again. They have a great customer service department. I like that there is a built in ice machine and I like the color and that it matches the rest of my kitchen. I like that it is a smart refrigerator. But it is a little bit too large and I dont like the double doors or the fact that the freezer is on the bottom. I dont like that it is a smart fridge because IM worried about privacy of my data.

LG supervisor said that 3 items for my fridge are still under warranty and one of the items is a compressor. I asked the supervisor to send the compressor to me, but instead they want to send the compressor to their technician and the technician must come to my house. I had an experience with the technician about 2 weeks ago and the technician wanted to charge me over $400 for a problem that may not be the problem, and would charge me to fix other problems that might be the problem. Ripoff. Also, when the technician was at my house, he and the office said one thing to me but a different story to LG. I am in my 3rd week without a fridge. I spend money on ice, outside food and cold drinks.

LG counter defpth fridge LRFD21855ST: I have had my fridge since 2007. In the last 3 years, I have had an appliance repairman come out no less than 6 times to repair the water lines to the water dispenser/ice maker. This last time, it worked for 2 months so I have to call again. I trust my repairman (who hates LG btw). The cheap plastic parts they put in just keep breaking. For the money I spent on it, it should last longer than this.

I picked up 2 LG stainless steel above range microwaves that were both used, very attractive looking models, 1 was purchased 1 week before the other from different places and they both have the exact same cracked door. The door cracks on the side by the handle just below the arm that locks in place exits the frame. This has to be happening to every single one made since I got 2 in 2 weeks.For all of those who picked out all brand new LG products for their choice of appliances I have to ask if they would have chosen them if the name was Gold Star? Remember that terrible low quality manufacturer from the 1990s that made complete junk? Well its the same company that changed their name around 2000 to LG! How about that! Did you know this? Of course you didnt or you never would have considered LG for anything especially to be your brand for all your major appliances. Sometimes you need to research companies before you buy them. New names like Samsung, LG, Daewoo, Funia, Symphony, Orion, Oritron, iHome, Emerson, Visio, Trutech, Durabrand, Insignia, etc... All have some background, while some of these brands may make 1 or 2 good items, Funia is 1 of the largest manufacturers of all products made in China (kinda like a Mitsubishi or Sony in their own right) that actually makes products for dozens of companies including Sony and a long list of their own sub-companies plus for their own brand name as well. You would be surprised to know just how many other brands they provide parts for. Yet most would pick a Samsung over Funai any day of the week, just to pay more for something thats probably not even better or maybe even inferior to a Funai brand item.Funai has been around forever like Matsushita, Nakamichi, Sony, Yamaha, Mitsubishi, Matsubara, Akia, Awai, Nippon, JVC, and other Asian companies who have all made good stuff at one time but their parent companies have changed as the names are sold to larger conglomerates who names are never shown on their products. Most recently Samsung bought out the Harmon Group which has been making top notch audio gear for generations. Infinity, JBL, Harmon Kardon, Crown and others will no longer be what they once were, this happened 2 years ago and if you havent noticed yet these companies are not winning any high praise from the groups that once held them as top in their field. This is why its important to know who really makes the stuff you buy. Samsung is a maker of junk, plain and simple. They bought Harmon to try and get their foot in the door on car audio electronics and have really no other interest in continuing making high end audio, they will try to phase them out and apply their own brand name audio which will follow along their same disposable electronics junk they have shown to make in the past. You will see nothing impressive coming from them, all flash and bells and whistles. More plastic molded stuff like theyre used to making and they will market it for those who will fall for it. Looks definitely arent everything when it come to electronics, but many will learn the hard way. As most who bought LG did!

After three deliveries of same electric LG double convection oven exactly a year ago, finally had one that worked. We have had no problems with the heat in ovens but the black glasstop has spots beneath surface and burners come on by barely brushing against knobs. There should be a recall as weve come close to burning things on top of stove by accidental touch of knobs.

We have a six year old French door LG refrigerator, $2,700 purchased at Home Depot. It stopped cooling fridge and freezer. A local repair man told me it was the compressor and that he didnt work on LG refrigerators. I called the customer service number in the owners manual. The sealed system has a parts warranty for seven years and the compressor has a parts warranty for 10 years. When I called them, I told them that my compressor or sealed system was bad as the repair guy had told me. They acted like it was no problem and sold me a repair package for $459.00. They said that would include the repair and a year warranty on the repair. I said great and bought it. They send out the first guy after waiting several days. He said after a few minutes, the compressor is bad and he had to order the part. Well, after several days I hear that he is not coming back to fix it so now I have to wait several more days for LG to send someone else. Another guys shows up and says compressor bad, Im like yeah I know that. He says we will order the parts and it will take several days to get it. He gives me a card and receipt and is on his way. I wait days and never hear anything. I call the number in his card, they say we dont fix LG compressors. This is the same story that I got from the first one and this time I told LG to only send out a service that could fix it because I already knew that was the issue and they should have too since the first guy didnt want to fix it. So this time I was livid. They sent someone else that refused to fix it probably because LG will not pay them enough to fix it. LG continued to give me a runaround after they sold me this repair service for labor on what should be parts under warranty. Not to mention the fact that they screwed me around for three weeks sending their two chosen repairmen out who then refused to fix it but LG was not straightforward on that. I got the same BS story that I read in some other reviews that they say they dont have a repair person in my area. I told them that I live right outside of Houston and if you dont have a repair person in my area then you dont have one anywhere. They then said they would refund my repair purchase minus $100 for a service call fee. I was more livid! At this point I had been out of a refrigerator for over three weeks. We are a family of six with four children. It was our only refrigerator. We were living out of a mini fridge out of our attic and coolers! They did not care one bit. As I figured out that this was going to be a process, I went to Lowes and purchased a basic Whirlpool refrigerator for my garage. After threatening them with BBB and lawsuit, they refunded me my full purchase price of the repair package they sold me. I asked how they get away with not fulfilling their parts warranty. They offered me a one time chance to call my own repair man and I could call in or email his info to them and they would authorize him to get the parts under warranty but of course then I start over on service calls, fees and labor charges and Im sure, more runaround with LG sending the parts that my repair guy would need to fix it. I am so done with dealing with them. From the other reviews I read, Im lucky that my fridge lasted six years! I paid $2,700 for this refrigerator and we have kept it in perfect condition but now it is an expensive nice looking nonworking piece of junk! They are a horrible company. I called local repair companies and many dont even work on LG or Samsung refrigerators. They say their systems are too complicated and awful. I will never ever buy an LG again. I will not purchase Samsung either after what I have read and found out from repairmen. We have been operating out of the one I purchased for the garage and I am researching what to buy to replace my $2,700 LG. Awful, awful, horrible company for customer service!!! I will be purchasing Whirlpool/KitchenAid or maybe GE. It is really unbelievable what they put me through in this process and they do not care one little bit. I am a stay at home mom so I could be around without taking time off work but total and complete runaround and they lie non stop to you. They do not care about you one little bit and wouldnt care if you did have to take off work to deal with their scam and it is a scam!

Stopped working after less than a year and we had food in the freezer which was all wasted. Their factory service were all new repair techs and could not fix the device. And LG had no replacement part closer than Atlanta. So after three weeks, I junked the lg and bought a whirlpool.

I purchased the above noted range back in March 2014. Just recently, there is this noise from the fans when you turn the oven on. It does not matter if the oven is on convection or just nonconvection mode. The same noise still exists. We live in Saint John New Brunswick. I called a few appliance companies to service the oven. I was told, we do not service LG ovens.I went to the facility that sold me the oven and asked if they knew of a service representative. I learned from the store that sold the appliance, there is no one in the area that services these LG products!! We called the LG 1-888-542-2623 number just to be told that there is no one in the area that services these! Buyer beware-dont purchase LG products!! They cant service what they sell! Am very frustrated with these products!!! What a waste of hard earned money!!

WT5001Cw washer purchased on 3/17/12 from Sears. Contacted Sears within 1st year to say washer would not dispense hot water. Sent tech out and was told LG said working according to specs. Tech told me to purchase extended warranty so machine would have to be replaced if 4 service calls were made in 1st year for same problem. I did that and then Sears said it didnt apply because LG said working according to specs. After Sears sent 4 technicians out over a period of 1 1/2 years and after the 1st year manufacturer warranty ran out, I was told that nothing could be done.My argument is: I should have been told at purchase or stated in the manual that the machine would not dispense water above 98 degrees, even though it had a hot water selection on it. 98 degrees scientifically is considered lukewarm and the machine will not go above 98 degrees which prohibits me from killing microorganisms in bed linens and bacteria in reusable baby diapers. Sears would not help me and referred me to LG. LG said they cant do anything because the machine is past the 1st year warranty, even though I contacted Sears, who contacted LG within that 1st year. Sears continued to send technicians out with non-workable ideas to get hot water when the bottom line was, it is impossible to get hot water. The machine mixes cold water even when the setting is on hot. I have written to Sears CEO Eddie Lampert and LG corporate office and received responses Sorry but we cant help you with this problem.