I have a 2 year old white French door refrigerator on which much of the plastic has yellowed: ice maker surround and trim on doors and drawers. As others have reported, we now have expensive ugly refrigerators and LG refuses to correct the problem, calling it cosmetic. I wonder how many LG execs would happily live with this cosmetic problem. Good plastic does not yellow; vinyl fences look great for many years despite constant exposure to sunlight when they are made of UV-resistant vinyl. LG just made a serious error in plastic selection and does not care enough about their customers to fix it or rebate our cost. So I am reminded every day why I will never buy another LG product and will tell everyone I can to stay away from LG.

We loved our LG French door refrigerator with water dispenser. However, like many reviews here, it stopped cooling after only 20 months. After two weeks of reporting and checking on the repair request, we still don’t have an appointment to repair and a customer service supervisor hung up on us even when I politely suggested that No, I couldn’t wait an additional 24-48 hours for an appointment. When I contacted three area appliance repair services they said they won’t fix LGs unless we pay their labor costs and apply for reimbursement for parts from LG. LG does not reimburse their labor so they stopped working on them. Then, this would cancel the warranty agreement with LG and we wouldn’t get any money back.

Purchased from Sears, Kenmore Elite which we found out was made by LG. In three years had repairs on freezer door 4 times, latest last week, 7-2-13 it broke again on Sat. Will never buy another one or any other product made by LG. You would think an 1800 dollar unit would be made better.

LG has a compressor issue! Our fridge is less than 11 weeks old and the freezer stopped working causing food to defrost and ice tray to melt with water on our hardwood floors. It has been 2 weeks now with daily phone calls to LGs call center. Call center DO NOT follow up on return calls, they book technicians that can not work of the fridge model and when I asked to speak to a supervisor I was told that they do not take calls??? Their most common line from the call center is Im so sorry. I have heard that comment every day for the past 2 weeks and still no fixes and now they have to talk to their technical group. If you are running a call center make your emplyees can solve an issue and not just note-takers. We purchased all major appliances from Trail Appliances (Edmonton) and they indicated they had no complaints with service from LG so beware as once the sale goes through they are not concerned with a customer.

I have had my LG range for a year now. The oven consistently burns food in the back while the front is not even cooked. The convection feature does not seem to work correctly and only burns food quicker. While the oven takes a long time to preheat, it will cook foods about 5 minutes faster than the recipe calls for so you have to pay attention. I thought the easy clean feature was self cleaning, it is not! My oven is stained on the bottom despite wholehearted efforts to clean multiple times. One major safety concern is that while the oven is on, the metal front of the stove becomes extremely hot and can burn you if you lean against it while cooking on the stove top and the oven is on. The stove burners all cook differently at the same temperature.The left front never brings water to a boil and it takes forever for any of the other burners to bring water to a rolling boil. The top is also difficult to clean and not like my old glass top. And lastly, and irritating quirk is that the ranges timer requires only minutes but the LG range top microwave requires minutes and seconds. I have reversed this and burnt several things. I want my old Whirlpool range back! It was consistent and it worked. I will not buy an LG stove again.

I purchased the WT5101HW washing machine in September 2011. Within the first few months the door would not latch shut to operate. Fixed under warranty. Then there was the recall for extreme shaking. February 2015 the drain pump needed replacement to the tune of $350 for parts and labor. Now in March 2016 the machine refuses to balance, even when empty. Balanced loads have been a nightmare since the beginning and have gotten progressively worse. My machine goes off balance on every single load whether it is small, large or normal. Today is the final straw as it will not complete the spin cycle, even empty, to fully drain the machine. It just keeps dumping more water in to redistribute the load (even though the machine is currently empty). Its going to the curb and Im going back to Maytag. I will never buy an LG washing machine again.

My washing machine is new. I have never had such a bad experience over a washing machine before in my life. Basically my washing machine is broken, its not working. I have had it for six weeks. They said they would send an engineer to look at it today. They apparently cancelled it and told lies. They said someone had been around. They had not. They lied someone cancelled. I spoke to a manager. He was rude and told me I had to maintain it first. A brand new product??? He was so rude. He said, Why dont you ring trading standards. Which I did. Both Currys where I brought and LG are passing the buck. Trading standards said they are breaking the Consumer Act of 2015. I have filed a complaint with Currys, LG and trading standards. I dont even want a product of theirs in my apartment after dealing with ignorant rude people in LG.

We purchased this LG refrigerator (LFXC24726D $3,022.99) from HDP in 2016 and have had the compressor to go out in Sept. 28, 2018. We lost all of our food, which they did not replace. This just happened to occur a year after the loss of my husband. This added to the agony of lifes challenges. Now less than 3 months later the freezer goes out. This is now the food in the freezer lost. LG initially said there would not be a charge for the repair. The technician arrives and tells me that there is a charge because this is a different issue not related to the compressor. On December 26, 2018 (my birthday) I called LG and was on hold for an extreme amount of time, only to get transferred again to speak to supervisor Sharon to tell me that there will be a charge; but as a courtesy they will give me a one time credit for the loss of my food in the amount of $125.00. ARE YOU KIDDING ME!! $125.00 FOR WHAT HOUSEHOLD IS THIS!!! We lost all of our food in September 2018 and then on December 24, 2018 we lost all of the food in the freezer! I explained the age of this refrigerator to the LG representative Sharon, the issues and all the loss incurred. She proceeded to tell me that there is no one else I can speak to (before I could even ask) and that I would have to pay the service fee. LG SUCKSSSSSS!!! After all of the food we have lost at Christmas!! I am so sorry to have ever purchased this refrigerator. I am even more regretful to have any LG products in our home at this low grade of customer service. I am no longer an LG supporter and advise anyone who is spending their hard earned dollars to spend it where it will not be wasted like this because this just is not right. I AM SO UNHAPPY WITH LG!! They could have easily diffused this situation by not charging me the service fee; how awful and unprofessional!!

Bought a new LG top load washer in 2011. It started leaking after a few years then the main board burned up. Smells terrible. Not going to waste any time or money to even attempt to fix it. Hopefully I can find a better brand.

It was a beautiful range in the store however, once it was in my home, the hell began. I purchased the LRE3075 stainless steel convection range at the Boynton Beach Home Depot on November 12, 2009 and got the extended warranty.Eight months in, the front large burner melted then began melting the underside of the cook top. I got it replaced under LG warranty. Another 6 months in, the same thing happened again, only this time the burner was on and could not be turned off. I had to plug the range out for it to go off. The top and the circuit board were replaced. On February 12, 2012, the same exact burner came on by itself destroying dinner. The saving grace was the smoke detector. Once again, the control panel did not respond. I had to turn of the breaker to the stove.Even after the stove cooled down and the breaker was turned on, the control panel did not respond. I am totally scared for my familys safety with this stove. It finally responded after several attempts. I have to turn off the breaker after each use just as a precaution. What about the warranty, you ask? Talk about the royal runaround. LG denies there is a problem with the stove and wont replace the it. Home Depot wont take it back since LG should be the one who covers it.The extended warranty company will only replace the circuit board but the glass top is at LG s discretion. Today is March 15, 2012 and the stove still has not been repaired as yet even with the extended warranty. The LG dishwasher purchased at the same time has had the motor replaced because it burnt out. I would not recommend any LG product my worst enemy. I will be purchasing new stove ASAP. Needless to say, it will not be LG.

I have spent over 5 hours on the phone with LG so called customer service and parts orders which only exists in the Philippines... I Requested a US number or contact and there is not one. My problem is SIMPLE. I in need of a compressor and drier both under a 10 year manufacturer warranty that they just dont feel like ordering. Followed their instructions and had them send out a tech, take 99.00 from me for a covered part (for diagnosis) and now they say their Computer doesnt show the diagnoses or the technician notes. Talk about FRAUD!!! They sent the technician to my house! Even the technician was trying to say if he ordered the part(s) covered, we would have to pay him 400.00 or we could call LG ourselves for free! Have called over 10 times at this point only to purposely be disconnected after hours on the phone with them! This is ridiculous and illegal! Dont buy ANY LG PRODUCTS, they are liars and cheaters and try to extort $$$ from you!We are almost at 1 month of trying to get 2 parts ordered and still nothing! We had to buy a refrigerator in the meantime out of the paper. We have 2 boys with medical needs and refrigerated meds and they could Care less! Our refrigerator is 1.5 years old! So BRAND NEW & basically a LEMON! Dont buy LG & if you do, your problem will Never be solved in the US!!!

The smell is bad. I was so glad to see I am not the only one with this problem. Please help. It is mold and mildew, and our clothes are getting the smell in them so bad that it will not come out. It stinks in my laundry room. The towels smell awful. When you dry from a shower, the smell from the dampness from your skin brings the smell out big time. Help!

Model # wm2688HWM: We bought this washer from HH Gregg 5 years ago. The extended warranty was for 5 years. The door on the front of the machine is broken or is not sealed right, 4 different times in the last 5 years. Now, it is doing it again, both leaking water and not sealing. Now, there is no warranty. I feel that LG should replace this washer due to the trouble that we have had with this $1,200 unit. I have receipts on all that was done. This is a lemon!

I love the way the oven cooks. It is my first experience using the glass cooktop. Still learning. Would have liked for the air fryer basket/tray to be included rather than having to special order it.

We got French Door refrigerator in 2010. Thanks got, we got extension warranty. Our ice maker was broken in a 1 year. They fix it after 8 weeks. Then this plastic ice maker start to smell terrible. Called LG customer service to ask what to do, how to get out of this sweat smell. They told that they do NOT care about smells. BTW, manager talk to me very bad. Now I do not use ice from LG. I buy ice from a store.

Love the capacity 7.2. The machine is quiet and efficient. My clothes come out clean and never damaged. I enjoy being able to wash my comforters and entire bedding in one load and have it come out as clean as I expect from a smaller load.

LG French Door refrigerator - I hope this review will provide you with enough information to stay FAR AWAY from LG. I purchased this refrigerator in May, 2013. In early September 2017 the compressor died. Until LG determined that there was NO qualified installer in the Phoenix area, they made a one time arrangement with an independent contractor to install the new compressor. Five weeks later the replacement died and we have been arguing with LG customer service to have a new compressor installed.This has been going on for about a week. Two weeks ago I had knee replacement surgery and I am to ice it quite frequently. It take a freezer to do that. My wife has to keep going to the market to buy ice for me. LG does not give a damn about anything. They will offer no compensation for food lost, we asked LG to replace the refrigerator and they just laughed it off. As of today we still do not know when this will be repaired. What a disgrace!

My LG LFX31945ST French door fridge is 4 years old. It stopped cooling 2 weeks ago. A Sears LG licensed repairman gave us an estimate of $877 to replace the evaporator & main control board & was honest enough to tell me it wasnt worth fixing because we would continue to have issues with it. Lesson learned! Never buy LG!!!

We bought our brand new LG front load washing machine 2 years ago. It already has a bad bearing. LG will not warranty it because I dont have an extended warranty. This is clearly either cheap parts, or terrible quality assurance on LGs part. Bearings shouldnt go bad this fast. Car wheels have bearings that last up to 200,000 miles. The customer service department there expressed that it wasnt really their problem, and continued to ask me to pay a deposit on service for the unit. Will never buy an LG appliance again.

We bought a double oven LG range. The dials to turn burners are located on front of burner surface area. We’ve found when you clean range top, it’s easy to bump against dials and turn on burner without knowing until surface gets warm or hot. Also, there is blistering on outside lower panel oven door.

The LG refrigerator bottom freezer was the worst purchase I have ever made. I will not buy nor recommend purchasing any LG garbage. Horrible, horrible service from LG. Ive only owned this piece of garbage for 4 years. Ive had the repairmen out 6 times and the freezer still doesnt work. LG still refuses to replace it. Be smart, buy something other than LG.

Came home, everything was warm... Contacted LG as its (Lg lfx30297) under a 10 year warranty. Told me no that bit was $355 just to come look at it. Then it was going to be 800 in labor to replace the compressor... Tech came and set my floor on fire along with so, much smoke from his soldering I had to call the fire department. Final settlement was 25k for all my carpets and drapes plus a, new fridge. Hopefully this one holds up.

Bought my house 1.5 ago and brand new appliances came with it including the LG refrigerator. Don’t get me wrong I LOVED this fridge at first, however December 31st my compressor went out. Called LG the next day they said a tech in the area would call us to schedule a diagnosis. Took the techs three days to call us. I won’t hold that against them because it was the holidays however the earliest they will be out here to diagnose my fridge is the 14th. That is TWO weeks without a working fridge and this is just to diagnose it.When I called customer service again I found out the technician may not even have the part to fix the fridge when he is here!!! To top it off local people where I live will not touch LG products because of a lawsuit going on with the compressor and the hassle it is to be paid and receive the parts from LG. Even if I could find a local appliance tech to fix it it will still take LG a week to provide them with a letter of approval! So it puts me right back at two weeks or possibly more without any means to cool my perishable items unless I buy a ton of coolers and ice or a mini fridge which still would not fit all of my items. If I could give LG less than a star I would. Poor products and absolutely no care for their customers. The next appliances I buy will be anything but an LG.

We bought an LG refrigerator because of the size. My wife wanted to go with GE. I convinced her to go with LG. We had multiple issues with the icemaker and then finally within 2 years, the motherboard went bad. It would have cost $500 to fix. We decided to buy a GE for $800 and had not had any issues. I contacted LG saying that their product required multiple repairs and they refused to cover the work. Lastly, we wrote a letter of complaint stating that not only were we disappointed with their product and response, but we have found mounting complaints that were tarnishing their image. Their response was Sorry for your difficulty, but one bad item does not reflect on their image. It does with us. Never buy an LG product. They are garbage.

LG gas stove LRG30355ST - I bought the stove model above in April of 2007. Fifteen months after, the middle knob broke. I called LG to ask for a replacement. I was hoping that they would accommodate my request since it was only 3 months after my stove was a year old. Well, LG was very cold and told me to purchase one which was then $75. To this day, my stove is missing a knob. One other knob is also very loose that a slight nudge will turn on the gas without turning on the flame. I have to keep checking that the knobs are all in off position. The burner caps are also an issue. After two years, they are chipping off here and there but usable. I did not bother to call LG after the cold response in 2008. This LG gas stove model is a piece of junk and the knobs are a safety hazard.

I had an LG French Door that worked fine for about five years. Then the freezer stopped working. A repair person put in a new compressor and it worked for a little over a year. The second repair never got the freezer to work so I had to buy another fridge. I bought a top freezer because they are top rated for performance.

On September 8, 2011, our freezer was not working - no ice, meats were all soft. I had someone come out to look at it. I put $100 out and they could do nothing. I had another company come out and after twice coming out, they had to replace our compressor which was under warranty but not the labor. Now here it is, March 14, 2012 and I went to get meat out of the freezer and it is soft and my ice cubes are very watery. What a piece of junk this is! And the rest of our appliances are LG! I am very angry and upset!

Since April 10 my refrigerator problem has not been fixed. Tech visited five times in four weeks for repair work. According to engineering dept of LG, this refrigerator can not be fixed. This refrigerator was purchased in August 2015. I have lost food twice approximately value $400. I have NINE people living in this house and have NO refrigerator for two months. As per LG’s request Original purchase receipt has been submitted twice. Is it normal?

LG French refrigerator is only 4 years old and it just stopped cooling, causing all of the food to spoil. Customer service is a complete joke. Most appliance repair companies will not even attempt to work on LG since customer support is a total farce. DO YOURSELF A FAVOR AND DO NOT PURCHASE ANY LG APPLIANCES.

We purchased an LG large capacity washer and dryer set 4 years ago. A few months ago, we noticed the so common thump, thump, thump. I looked inside the dryer and noticed the crack in the rear weld of the drum. I contacted LG. It took numerous calls over 3 weeks before I finally got someone who admitted that the drum had a 5 year warranty because of all the broken welds. Why wasnt this recalled? Why in the hell did it take me 3 weeks before someone owned up to this P.O.S. They put me in touch with Tanstel electronics for the repair. Tanstel tells me they will have to order the drum and will call me when it gets in. They say it should be in in about 2 weeks. 3 weeks later, I call Tanstel and am told, Yeah, the drum is sitting here, been here for a while, when do you want us to come out? Are you kidding me, why didnt they call me when it came in???? Tanstel comes out to do the repair, costs $150. The next load we put in, we notice that if the machine says it is finished in 5 minutes. It keeps on doing this. Apparently, when they replaced the drum, they damaged the sensor that tells the machine when the load is dry. Tanstel comes out again, repairs the sensor and leaves. The sensor still isnt quite right but is better than before. It is now a month later, and my drum doesnt turn anymore. I can hear the motor turning and can smell the rubber band that is supposed to turn the drum burning. I have had it!! I will never purchase another LG item again. Please learn from all the complaints on this board. LG doesnt care about customer service! LG doesnt care about repeat business!

Getting the run-around, first, it took 8 days to get the refrigerator fixed. Now I cant get a food reimbursement voucher. Been dealing with this since 25 April 2019. Will never buy LG products again.

So far our LG washing machine has lasted us 11 years. The first 6 years we were washing clothes for 6 people, then for 4 people the last 5. We have only had a few issues during this time. I hope it lasts for at least 4 more years.

I have an LG all-in-one washer/dryer at my wifes salon for washing towels - it has broken down twice now in a year. I bought an extended commercial warranty for it as the regular LG warranty does not cover usage in a salon. First, both drain pumps broke down - covered by the warranty so we were just inconvenienced by having to go to the local Laundromat for a couple of weeks (dont want to wash the towels at home as you never know what kind of foot fungus the customers might have). Next, one drain pump broke down and the repair guy said the drain hose underneath the machine had cracked and was leaking. My bet is that he broke the hose as it is underneath the machine and there is no way otherwise it could have been broken. The pump replacement was covered but not the hose, so we wound up spending $250 for parts and labor plus the inconvenience of having to use the local Laundromat for another 2 weeks.Last summer, my LG TROMM steam washer (which has always had the moldy, stinky rubber gasket problem requiring frequent cleaning) started giving the LE error signal which according to the book means the motor is overheating. Its 5 yrs old now and out of warranty of course. I unplugged the machine and let it sit for 30 minutes and it started working again. Same problem 2 months later, same fix. Ditto for the next 8 months. This morning again, the LE error symbol and no matter how long I let it sit, no workee. No more LG products for me! While LG is better than the typical made-in-China junk flooding our stores, it is not that much better to justify the high price.

My husband and I purchased this top loading LG washing machine on January 2, 2019. Mid February 2020, as I was doing laundry, I heard an extremely loud noise. The washer had jumped all over, dented our wall and the frame of the washing machine was bent outward. The top was also popped off. The warranty was only 12 months, therefore out of warranty. The process that LG gives us for filing a complaint is extremely difficult. We have been given standard email responses. As of today, they have not contacted us to discuss the matter and resolve it.

Beware of this model. Compressors have failed on multiple occasions rendering us with an inoperable fridge and freezer. LG customer support is weak, leaving us stranded for more than a week as this apparently has caused a shortage of parts.

LG has exceeded my expectations and I would buy from them again. They have a great customer service department. I like that there is a built in ice machine and I like the color and that it matches the rest of my kitchen. I like that it is a smart refrigerator. But it is a little bit too large and I dont like the double doors or the fact that the freezer is on the bottom. I dont like that it is a smart fridge because IM worried about privacy of my data.

This is the second washer we purchased from LG and the first one lasted three years and was unable to be fixed. We purchased a higher grade, better washer that has now broken after 2 years. The warranty company came and replaced all new parts and left. I went to wash a load and it was still not working with the same issue. They are now unable to come back for two weeks! Whos paying my laundry bill and if it’s not fixed again, do we get a replacement?! What type of company sells a $1,300.00 washer that lasts two years!

We contacted LG customer service and we were referred to 2 companies in our area for repair. The companies would not work on our refrigerator due to lawsuits and LG not reimbursing. They told us they would set up appointment with repairman in 3-5 business days. Now 11 days later and still no call for appointment. Stand behind your products that are under warranty.

I had a Samsung refrigerator and it last two years. I went through hell with Samsung because it was still under warranty and it took me three months to get that resolved. Then I bought this LG refrigerator and the compressor failed in it. But I called LG and it was handled the best way it could’ve been handled. I was very impressed. And service tech came out and fixed it. He was very professional and very good. He put a new compressor in it and the difference is night and day. The refrigerator has been running great since then and they got a loyal LG customer now because of the way they handled the whole situation. They backed the product, so I don’t have a problem and I’ll buy another one. My wife even told me that I had to talk to somebody and tell them how the experience was and how well it was handled.

Model number LFC23760ST. My wife and I purchased this refrigerator with French doors and bottom freezer at Best Buy at the recommendation of the sales person. It seemed to be a good refrigerator until we used the ice maker. The ice maker is designed very poorly. As the ice cubes begin to build up in the container the ice begins to fall out of the back and underneath the freezer drawer and causes the drawer to get stuck. This happens on a constant basis whenever the container gets close to being two thirds full. Another downfall of the refrigerator is the crisper shelf and Im sure that all the other glass shelves have similar problems. From what I am able to determine the shelves are made of tempered glass. This is the first time I have taken the shelf out to clean. I did not take the other shelves out to clean, just the crisper shelf as Ive always cleaned them in place. I first left the glass shelf sit for about 15 minutes while I cleaned out the inside of the refrigerator and other parts. I then began to wash the glass shelf with lukewarm soapy water, and then I rinsed it off and let it stand for about seven minutes. There was still some water on the glass so I decided to wipe it with a clean cotton hand tower. While drying the shelf the action from slowly and softly wiping the shelf of remaining water it made squeaking sound when a glass window is being wiped clean. Then all of the sudden the glass shelf exploded on the third or fourth squeak. I mean, the glass shelf literally exploded and shattered. It did not shatter in place as a person would assume. I had glass all over the sink, counter top, all the way onto the top of the range, onto the window sill and all over the floor in all directions with the glass shards being about five feet away. I even had shards hit me on my body, arms and face, but luckily none got in my eyes. As a handy man who cleans many apartment units and replaced appliances, Ive cleaned over a hundred of refrigerator glass shelves and never once had this ever happened. Guess I should have taken pictures and send it to LG. Now I have to replace it and its over $50 but Im going to call LG and see what they have to say. If you have ever seen an opera singer singing and breaking a glass, this was similar except on a larger scale.

This is a terrible washer. At every level it fails - light load, heavy load. When the washer reaches the spin cycle, a UE (unbalanced load error) is nearly inevitable. The washer repeatedly attempts to adjust then it resets the time and refills the tub. Manually adjusting the clothes makes no difference. Its very frustrating. I will be purchasing a GE or Kenmore later this week.

Does not get enough water. Washes clothes by just getting clothes damp. No extra water in machine (LG Front Load washer). In town mode it will never finish the load and the towels spin forever till I turn it off and take out wet towels. In town mode it shakes and moves in spin mode. LG service guy came and had no idea what he was doing. We are in the mode of getting service people to come out and say yes it spins too much and yes the soap even though we use 3/4 of a teaspoon the soap is too much will not rinse out is cause we get no water in the tub. At most the clothes get damp and never get any pooling water. Really bad buy!!!

I shudder reading the complaints and expect only the best from my new machine which is doing fine so far. But I am 51 and I cannot reach into the washer to take out washed clothes unless I stand on a stool. I did not buy stackables because in a few years, I will be 80 and I didnt want to be standing on a stool to remove clothes from a stacked dryer. Thats an accident waiting to happen. But guess what--Im on the step stool now! Arrrrrrrrrrgh.

LG Refrigerator, Model LSC 27931ST quit cooling over the weekend. Compressor does not turn on. Called LG customer service. Got no one who could understand or speak English. Contacted a local appliance repair. Service tech. analysis is replace relay/overload. Service tech says the parts are not available - $85.00 gone. Talked with LG Customer Service the next Monday. They tell me I must talk with a LG referred service contractor/repair. LG gives me the number for A&E Service/Repair. Same as before. Relay & Overload Assembly. Parts N/A - $75.00 gone. Talked again with LG customer service and get names for three (3) parts suppliers for LG parts. Again not available, discontinued. Refrigerator was purchased from Best Buy w/ a 5 year extended warranty that expired six (6) months ago. LG customer service has not helped in any way.

We bought an LG washer because it looked like it had new features that others did not. Boy does it ever. Every complaint Ive read I have experienced with this top loader. When washing sheets, at the end of the cycle one sheet is tight over the rest of clothes like a balloon and clothes underneath are so wrinkled I have to rewash to get them out. Areas of clothes are dry, HOW DOES THIS HAPPEN??? The clothes then dont get clean or even smell clean. 48 hours after buying this washer, I used it for the first time. Was so disgusted I called Home Depot about getting a refund. I was told I only had 24 hours to return it, to call LG. I was then told they had the same rules, 24 hours. This is **! Here are my photos.

My expensive LG side by side refrigerator isnt even 3 years old. We noticed melting ice and water on the floor. The freezer section was no longer getting cold at all. Everything inside thawed out. The refrigerator sounded like it was still running and the cold side is only slightly cool. I called Lowes this morning (Sunday, Thanksgiving weekend) and they told me that the parts were covered but I will have to pay for labor. The earliest repair appointment is for Tuesday. Im not sure how much the labor will cost, but there is definitely a pattern on the reviews that have been posted. When I purchased it LG had great reviews, but obviously they are now using cheap parts. I hope this review saves someone else time and money, because now I am stuck with this expensive but cheaply made refrigerator.

After 4 years of no issues with our LG refrigerator, it died one day after we hosted our daughters bridal shower. Needless to say, we lost all the food. Called a repairman, came out and informed us it was the compressor and it was under warranty. He also warned us that LG has been having issues with the compressors. We called LG and they told us that their repair service (through A&E) couldnt come out until 2 weeks later. I waited ALL day and no one ever came. We received a call and email to call back the next day to reschedule. Naturally I assumed they would come asap. Well to my dismay, they couldnt come out until 2 WEEKS later. Are you kidding me!! We had been without a fridge all this time and they expect you to wait even longer and its their negligence! We were so frustrated and disgusted we just gave up and bought a new refrigerator, a Frigidaire, since it seems price doesnt guarantee it will last!

Run from LG Refrigerators! Do not buy one! They are the worst and the company is terrible when requesting warranty service!!! We have had an LG fridge for 6 years. It is now on its 3rd complete compressor failure. When calling LG I keep getting told by their customer service that we are in the queue. Fridge has been broken for 7 day and we are still in the queue. The customer service person hopes we will be up in another 24-48 hours. After we get out of the queue, it can take 3-5 days for a service person to get parts. What a bunch of crap! Crappy fridge, crappy customer service, crappy company! Avoid LG!!!!

Brand new LG fridge. My fridge broke May 7! (6 months). Today is June 17th and I still haven’t got a new unit. This fridge has cost me more in food going bad than the cost of the fridge. I have 2 babies and two elderly people in their late 70’s that live with me. Shame on LG for not caring.

We purchased brand new LG washer and dryer. After install on the very first wash cycle I heard an unusual sound only to find water pouring over our entire newly remodeled laundry room. The washer had a cracked hose in the internal compartment. We have spent many hours and many attempts to resolve this issue with LG. They have been very difficult to work with. Service people do not want to repair their machines so we are on week three with no ability to wash clothes after purchase of a new washer. LG has refused to replace the machine even though it was defective from the start. Save your time and especially money and DO NOT purchase from LG!!! I could not say it enough. They should not be in business as they do not know how to manage issues after purchase. Furthermore, they do not have a product worth purchasing.

I bought an LG fridge (LSC27914ST/00) at Sears. Just after the warranty expired (one year after purchase), the ice-maker started dumping the ice tray to the box and then pouring the water straight to the box and then to the kitchens floor. Of course, the water situation repeats until somebody realizes and turns the ice-maker off. For the first two or three months, just putting back on position the tray was enough for a couple of weeks of good performance. Now, it is enough only for a couple of ice-making cycles. Never in my life will I buy an LG appliance.

We moved into our home in December 2015. Our home is just 6 years old. After a month, our LG French door refrigerator started acting up. The refrigerator was starting to freeze all the food. I called our local repair people and he identified the part to be the duct assembly. He ordered the part and he was told that the LG part was discontinued, and they sent a part that was to replace the original part. After 2 weeks of frustration, the part didnt fit. I then decided to contact LG directly. Their repairman came out and said it was the sensor and tried to fix it. After less than a week, the problem remained. LG repairman came back out and figured that it was the duct assembly and ordered it. I advised him it was no longer available and he advised me he had to go through the channels and well see what happens. In the beginning while talking to their customer service, I was assured something would be done and that there were a lot of options including replacing the refrigerator if they couldnt fix it. They even said they would replace the cost of the food that was lost, and asked me to call back with the amount of money I lost and they would send me a check. I am now told there is nothing they can do because I am not the original owner and transferring names is not allowed. I offered to meet them halfway with the cost of replacing a new one and they refused. I cant believe that they would discontinue a part when the refrigerator is only 6 years old. I recommend that no one waste your money on LG products. Im buying Kenmore because Sears stands behind their products. LG customer service doesnt stand behind anything.

My LG refrigerator quit around Feb. 14. The repairman came on Feb. 17 and said he would order a new board and compressor. It is now March 11 and I am still waiting. I called the Brick customer service and they do seem to want to help but nothing comes of it. I have a serious heart condition and am finding it even harder since I do not feel well enough to go out to get food most of the time. The customer service did not call back and kept me waiting all day yesterday so I did not get to go out and get some food. It is getting warmer outside so my new outdoor storage is no longer working either and the remaining food is going bad. My cats can attest to that and refuse to eat the remaining steak. I am having to eat food that causes me to get terrible attacks of angina. This whole episode is like something out of a nightmare.I called the Brick customer support again this morning and he said he would call the Brick store in Barrie where I purchased the refrigerator and see about having a bar fridge sent over to use until the repair gets done. I should not have had to wait this long as they should have a stock of parts locally and not to be sent from China. Also, since I have paid a large sum of money for the extended guarantee, there should have been immediate action to see that I was not so inconvenienced as this. The very nice man in the Brick customer service just called and said he talked to the Brick store.The Brick store just called and it seems all is starting to go more smoothly and they are prepared to lend me a bar fridge. Of course, that still means long walks just to get to the fridge as I have little room for it. I am keeping my fingers crossed that the repair is now going to be done soon. If not, I will be taking much stronger action to see results and maybe help the rest of people that own LG products to get better treatment in the future. I have many LG products so it means a lot to me.

After reading review after review on this site detailing the same issues I have had with my $3000 LG French door refrigerator, I will not waste time with detailing the issues I have had with this trash LG product. Same no-customer-service response from LG; the service company they gave us hasn’t worked for them for 2 years! We finally had to go directly to Home Depot to get a service repair person to come and look at our refrigerator. It has been two weeks without my refrigerator and hopefully it will get fixed today. But according to the other reviews that I read that may not be the last of my problems with this refrigerator. I am not hopeful. This is the second LG refrigerator that has had this problem; Home Depot, who has pretty decent Customer Service, replaced this same exact refrigerator one year ago. That refrigerator was only a year old when this exact same problems of the compressor going out occurred. The repairmen who are here today said they have been extremely busy lately repairing LG refrigerators with this problem! I am SO frustrated! I feel like someone has stolen thousands of dollars from me! DO NOT BUY LG PRODUCTS!!!

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

I’ve had to have a repair guy 4 times on my LG refrigerator and it’s been the compressor every time. It’s not capable of keeping ice cream and it will freeze and cool good one time and not the next! I’ve been informed by a few servicemen that this is a common problem with the LG compressors and that Id probably have trouble again and again??!! I have had it with LG! I have had LG tv’s for 20 years and LOVE them!

I purchased the LG top load washing machine model WT4870C only two months ago. It kept giving this unbalance code and no matter what I tried it stopped. LG did a over the phone diagnostic and informed the repairman what was wrong with. I also told LG and the repairman over the phone it looked like the drum seam was splitting. They totally discounted what I said, and a week later the repairman showed up with a number of parts. He took one look and said the drum (tub) was splitting apart. I called Lowes but the only way Lowes would give me my money back or replace it, was if I got a return authorization number from LG. My concern was that I just got a lemon and wanted to avoid a bunch of repairs. I wanted a new one. LG executive department said she could not give me a return authorization until I gave the repairman a chance to fix it. I was not happy but I said Id do it. Then, I thought I would check the LG recalls. It seems that this drum problem was not new. Then, I got into the consumer affairs comments and couldnt believe all the different types of problems LG washing machines were having! Repair after repair! Serious issues... flooding?! Traveling across a room! Im afraid to have it in my home! Im already having nightmares. I will use every means I can afford to try to get my money back and buy a different washer. Open to any and all suggestions. Thanks.

I bought an LG refrigerator SS MODEL # LFX25991ST/05 Serial # 310KRRE1K246 in March 2014. It started freezing the vegetables and there was ice behind the right tray. The freezer begin to melt everything on top shelf of freezer. I called to get it repaired and after I think it was about 2 weeks a repair man came on Nov. 2. (I think his name was Keith.) He ordered parts and came back on Nov.12 and put the one part in and said he made sure the refrigerator was reprogrammed. He had ordered a new cover dispenser because the one on the refrigerator had turn black but they had sent the wrong part so he said he would be back Nov. 23 to install it. That evening when I started to get water there was Er under the word refrigerator and rf under the word freezer. I couldnt get water or ice. I unplugged the refrigerator and plugged it back in and it started to work. Every time I go to get water I have to do the same thing. I called back thinking it only needed to be reprogrammed again but couldnt get them to send someone out because the man who came the first time was scheduled to come back on Nov.23 even though I was told that someone would come on today Nov.19 but didnt show. Now the freezer keeps thawing and refreezing the food. The refrigerator will cool but not get cold. I have lost so much food not once but twice. Your service is very slow and your product is very poor. I will never buy another LG anything.

Kenmore and LG refrigerator have known compressors that fail way before the life of these appliances. I know because mine failed today. I talked to LG and Sears/Kenmore and neither cared. They each blamed the other. My refrigerator is only four years old and I paid over $3,000 for it. I know I am not alone. There is a class action lawsuit against LG for this same problem. I advise that everyone that has this problem join in. Don’t let these companies take advantage of us any longer.

Love the look and most about this bottom freezer model. Problem is ice keeps forming below the bottom freezer. We noticed because it starts a puddle outside of the fridge. This happens about once every couple months that I need to chip out about an inch and a half of ice on the bottom. This is very concerning. Past warranty so need to keep chipping out the ice.

June 2011, we decided to replace our kitchen appliances. Not because our 27 year old Kitchen Aids did not work, but that they looked very outdated. After very much research, we decided on the LG 4 door LMX 28994 refrigerator with the Converta drawer, the LDF 7932 Dishwasher, and the LMS 2073 Microwave Oven. We choose to purchase a GE Monogram dual fuel range rather than an LG at that same time. Our decisions were carefully researched, and the choices made not only based on those particular appliances features, but also upon the then available reviews. 10 months later, we woke to find the food in our fridge warm and spoiled, and our dishwasher no longer working. April 2012, LG replaced our refrigerator, and when I asked if a new warranty would take effect, was advised by LG that they would only extend our existing fridge warranty by 3 months. I asked why? It was a brand new refrigerator... should it not have a one year warranty? Our dishwasher motor was replaced by LG that same month. 3 months later, our microwave started to malfunction, just after it was out of warranty. We did not purchase an extended warranty for the Microwave, but did purchase extended warranties for the refrigerator and dishwasher. Currently we once again have a refrigerator that requires servicing. Its making so much noise that it wakes us in the middle of the night, and our cheeses are going soft, and milk is warm. The service tech cant seem to decide if its the fan or the compressor. Our hope is that this issue is resolved before our extended warranty is up in June 2016, which by the way, is the only right thing we did when we chose to purchase LG appliances. We should have gone with all GE Monogram, since we have not had any trouble at all with our GE range. Our dishwasher has the worst designed racks weve ever seen, and we are now having to pre-rinse our dishes before placing them in the dishwasher. Ahhh modern technology, got to love it. I wonder if Mr. Seong-Jin Jo, President and CEO for LG Appliance Company is aware of, or even cares about the multitude of dissatisfied customers LG appliance has. They may be trying too hard with their Innovation, sending their products out in the market before they have proven their reliability. After spending almost $4,000.00 to purchase our fridge, $1,500 on our dishwasher, and almost $500.00 on our microwave, one would hope that they would last more than a year or two. Never again would we buy LG anything.

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

I bought a new LG Refrigerator in May 2018. Within a month, I started having issues with the refrigerator. It started making a very loud noise & had cooling issues. I called LG customer service, as it was under a manufacturers warranty. For last 2.5 months, LG could not even repair the refrigerator or provide a replacement. Highly unprofessional customer service, as the updated provided by them changes every week. Considering my experience, I will never buy LG products.

We purchased an LG top load model WT55101H washer in August 2011. By the following year, we started having problems with the UE feature and it would continually add water to try to balance itself. It took hours to wash. It would stop on UE several times. Finally I would remove dripping wet clothes and wring them in sink by hand. I responded to a recall letter in early February. Sears sent 4 repairmen and I made 5 appointments (one no show), always between 1 and 5PM. This went on until March. Sears spent over $1,000 to fix a $900 washer and to this day it has never worked. It kept showing UE. One of the worst features or sensors someone can place in a washer. I will never buy an LG product from South Korea and currently being sold at Sears right now.

It is customizable to meet the needs and time that I have. It does a great job with every fabric type. I like the speed wash function when time is an issue. The choice to have or not to have music and the decibel too as a choice is appreciated for completion of a load.

After 3 attempts from an LG only repair shop, I still do not have a working refrigerator. It has been a month. I had to buy a small back up refrigerator because the LG is not fixable. It is only 4 years old and costs approx. $1,800 dollars. This is very upsetting.

LG Top Loader WT1001CW. DO NOT - DO NOT- DO NOT- BUY this washing machine. I agree totally with all the other reviews. It does not fill with water enough to even cover the clothes. There is virtually no agitation to get the clothes clean. Clothes usually remain in the same position in tub during the entire wash process and dry spots remain on clothes.. they didnt even get wet. I have had to rewash loads again just to try to get them clean but still they dont come out clean at all. Spin cycle is crazy and clothes just lay on top. This is the WORST machine ever made. I dont know how they get a good rating. Someone stacked the deck to trick consumers into buying this machine. I have had this machine for about 6 months and wish I could return it. Do not buy LG washers.

Lg top load washer - Every time I wash my white clothes I cringe, because I know that the next wash is my color clothes and thats when my problems begin. Nine out of ten washes one or two article of clothing have bleach mark on it. This machine is destroying my clothes.

I am buyer of fht1409zwl model, paid 38k INR. Biggest drawback is washing quality. (Reviewing after 15 day use) When I compare with my old top load washing machine it not even near by it. Second drum size for 9 kg are same as 7 and 8 kg. When I ask same thing from their representative they say their inner motor is differ, motherboard is different. Practically you cant put 9 kg cloths in one run. Waste of money for 9 kg. I am not writing this because of 7, 8 and 9 kg drum issues, but due to washing quality. I use other products of LG. They are extremely good, but not in case of WM. I dont need this product anymore. I love to use old one. BTW I am using other LG product like TV, refrigerator and they are working awesome. Not posting because of any hate feeling but my genuine problem.

If I could give zero stars, I would. Do not buy anything from LG. I have owned an LG top-load washing machine since 2012. Four months ago, it stopped working in the middle of a load of laundry and trapped the entire load in the washer because the un-lock mechanism didnt stop working when the washing machine did. The first technician told me to buy a new machine and break the lid -- on a 6 year old machine!Then the fun began (to quote many other reviewers). LG phone representatives do not give you a straight answer, do not understand the issues, dont follow up, refuse to acknowledge your issues, and even LIE -- I can go on and on. In addition, LG corporation itself is running a scheme of taking advantage of consumers by ignoring their complaints and then charging exorbitant prices for parts so that consumers are forced to purchase a new appliance. After 3 months of back and forth because I could never get an answer or a supervisor/manager, I finally learned that the parts alone to repair the machine are estimated at over $400 (again, not including labor), which would bring the repair cost to about the cost of the machine when new.

Bought our LG gas range 2 years ago. Less than 6 months, one knob broke off. I called Best Buy and they said to call LG. LG said I need to purchase knobs. The knobs are expensive. They are made of a plastic and do not have the strength to take the pressure. After swapping knobs, they all eventually cracked. I do not recommend to purchase the oven from LG. Unfortunately, it sounds that they are replacing them to their customers. We were not told that. It is dangerous when you cannot turn off burners. I would like to find metal or a cast metal to replace them. Be careful, this can be dangerous.

4 years of cursing and babysitting each rinse cycle. Maybe every 5th load was completed without filling over and over to re-balance. FINALLY problem solved and throwing it out. No more LG anything. Oh happy day!

I bought a LG Over the oven Microwave about two years ago. It just suddenly started to burn the roof of the microwave after normal use. The is a hazard and this product should have been recalled as when I called they knew all about it. Ive been trying to work with LG Customer Support to get a service provider to fix it as they will not replace it. Its been about a month now. Very incapable Customer Support. I will never buy another LG product. And I will also tell everyone not to buy their products.

First, one shelf, then another. The plastic cracks and then disintegrates. If I could rate this with a negative star, I would. Ive owned several refrigerators and in fact, we have an old fridge in the basement which is over 10 years old and it works well. It just didnt fit in the place upstairs. Nothing is broken on that older fridge. But THIS LG fridge, is in terrible shape. I just took out some shelves to clean and my middle shelf with the glass panel and meat keeper, disintegrated in my hand. Its in pieces. Im not rough on my fridges and I have never had this happen before. AVOID LG products will be my appliance mantra going forward.

I remodeled my kitchen and used all stainless steel LG appliances in my kitchen and have add issues with ALL of them. I will always advise friends not to buy LG appliances. The knobs, all five, on my LG stove broke almost immediately and they are $75.00 ea. to replace. I will not buy these knobs because the inside is plastic and will break again and at $75.00 ea. it is too expensive to have to keep replacing them. I have had to replace the motherboard on my dishwasher. The handle on the microwave broke off and now my French door refrigerator went out. Could be the fuse, which was replaced, or the condenser which means I have to buy a new refrigerator. I have tried contacting both Home Depot and the manufacturer directly with no success. These appliances are made in South Korea and are made rather shabbily... look good on the outside but the insides suck. Dont buy these appliances. Shame on Home Depot!

This is a great refrigerator....when it works. The compressor went out in year 4. This year, year 5, error Code Er Rf appears. Ice built up around the evaporator and blocked the fan so the fan burned out and the refrigerator did not cool. Serviceman shows up but did not have the part so we had to wait another week for repair. After the repair, a new error code, r dH which involves the defrost cycle came up a week later. Likely what caused the fan to go out the first time. I called LG for service and was told I would be called back to schedule service in 2 days. This is day 6 and no call. This is a very expensive refrigerator and well worth it....if it works. Extremely poor customer service for repairs.

Bought an LG washer from Home Depot in Alamogordo, NM about 4 yrs ago. From the very first few uses we would occasionally notice small holes appearing in clothes and towels etc. Followed manual carefully about what cycle to spin clothes on, also followed cleaning procedure rigorously as my daughters LG developed the dreaded mold. I was assured that would not happen if I left the door open and cleaned the seal and ran tub clean cycle frequently. I did all that and still developed the mildew/mold stench that permeates our towels mostly. The small holes I finally figured out was caused by the spin cycle (even on low) forcing the thinner weight fabric through the drain holes in tub and catching the fabric on the unpolished back side of rough punched drain holes. I actually physically pulled a t-shirt off the side of the tub slowly and saw with my own eyes the fabrics pulling out of the holes leaving small tears in the shape of the drain hole pattern. Many clothing items were ruined before I started washing everything, even towels in laundry bags. I use cotton pillow covers to dont stink and wash towels in. The main computer panel started to go out immediately after the one year warranty was up. The washer now sits, but at least my clothes dont stink and I have no holes in my new clothes. Laundromats are not that bad after all. The crap that is being pawned off on the consumers is deplorable.

I loved that refrigerator, it kept everything cold as needed. It had very good storage space and sturdy shelves. Thank you, LG for the fantastic customer service, I was impressed. My refrigerator was delivered on time and in amazingly great shape for a very low price. The LG refrigerator was actually a pretty great refrigerator, I didnt like that it quit on me lol. Im thinking about buying another LG refrigerator. I loved my LG refrigerator. It worked better than I thought it would. Very easy to use. It was also very easy to keep clean and tidy.

It was sold to me at a good price point for the features that it has. The store employee also recommended this refrigerator to me. It has met all of my expectations since purchasing it. Built in ice maker, sleek black color, water filter system, doors open outward, pretty big freezer. It keeps my food from spoiling. Would make the freezer larger, because I like to freeze a lot of food. Also have it come in even more color options. They could off a better service warranty and make the installation process even better.

Unbalanced all the time, recall no one notified me, rusting. Was told nothing could do within 1 year, now locked clothes in washer. Computer board down. Less than 4 years old... I have protection plan so we will see. Bought 9-2012, model wt101hv5, will follow up with results with plan coverage.

Bought a top loader January 2018. Washer was no problem, on September 12, 2019 I hear this loud bang! No idea where it came from. Went to get clothes out to put in dryer and there’s the agitator flipped up on the side of washer!! Completely snapped from base!!! The only thing in there were 2 shirts, 2 shorts and 4 socks. The washer is a little over a year old. This is a complete joke! Beware!! After reading how LG responses to others and the $$ to fix their products is absurd. Please beware if you buy this washer. Not made well at all!!

My LG washer/dryer lasted a for a few years, then promptly stopped drying. Authorized service tech came out 4 times, each time replacing more stuff, the typical blind replacement strategy without doing any real diagnostic work. Several hundred dollars of new parts, incidentally I have the old parts in hand and they tested fine. Anyway, it still doesnt dry any better, but somehow passed a self test. Tech said that the support guy he was talking to at factory said we should get a new unit, but when I call to begin this process, LG says they cant authorize that because the self test passed. Call me crazy but the ultimate test of a dryer is whether it dries clothes. LG says it is normal for the clothes to come out of these combo machine dryers somewhat wet. Theyve also discontinued this model (WM-3988HWA). I wonder why. Perhaps Im not the only consumer who expects a dryer to dry things. Dismal support by LG. Yes, it is out of warranty, but if they cant fix it at any price and have discontinued the product, that to me means the product is defective and a prorated refund/exchange should be offered.

I purchased an LG refrigerator LMXS30796B at Lowes in October 2017 and the compressor went out on February 25, 2019, sixteen months later. I am thankful I purchased the extended warranty from Lowes. The labor quote to replace the compressor was $950.00 and I still needed to have the part sent from the factory. With the warranty all is covered. LG needs to find a solution to the compressor issue.

This machine works great. The controls are versatile enabling the proper heating method for a wide variety of foods yet are simple and easy to use. Its stainless steel which looks great and is large enough to accept a medium size pizza and still compact enough for our countertop. It has a built-in toaster which is a plus that also saves counter space. Im very happy with this microwave.

On Sat. Oct 18, 2014, my brother went into the LG fridge to get something, when he called out to get my attention. I thought it was smoke from oven. All attempt to locate fire in the oven was lean. I opened the kitchen window to air out the smoke. A few minutes later, my son goes to the same fridge in search of something and calls out with a more assured voice, dad I think the smoke is coming from the refrigerator. Upon getting back to the fridge, I opened the fridge part. It was smoke filled. The light was out. Toward the bottom of the fridge, I discovered that the egg carton on top of the cold buckets was on fire. It was still burning. The 18 count egg carton was totally top obliterated, plus a hole ate to the bottom. Bad deal.We recorded the whole experience and took a few pictures. I called LG and spoke to a rep who seemed to be empathetic. LG decided they would have a technician contact me, but non was available for the next two weeks. The rep told us that she would call me the next day after getting to work, at about 08:30, with a possible contact. She didnt. When my wife called them, she got nothing but the run around. Two days later, I spoke with a rep who was not getting to the bottom of the issue. Then I requested to talk to a manager. The manager patched the issue over to the Executive team, who made the decision after seeing the videos and pictures, that the fire was no fault of theirs. LG never sent a technician to look at my LG refrigerator. LG said people call and complain for different reasons. Thats subject to anyones interpretation. The long and short of the story is that cold refrigerators should never burn inside. It should smother out fire, not attract it.

I purchased this expensive front loading washer/dryer set from Sears 3 years ago. I bought the extended warranty! And within 6 months, the washer (which smelled terribly moldy inside) would not drain. I read the manual, opened the little door at the bottom left, pulled out the hose and drained the machine. It took a long time! It happened several more times over the years. I would call for service under warranty and the repairman would do the same thing I did, but never really FIXED the problem, which SHOULD NOT HAPPEN over and over. Is there a recall of this machine or permanent fix of this problem? Has anyone else had this happen? I’ve had it with LG products!! What to do?

Update 08/21/2019:After posting this review LG was quick to respond with to a private exchange to stand behind their product. We had several exchanges concluding with me sending them the details and invoice from the LG certified repair company we had used to assess the unit. Unfortunately after this exchange we have received no further communication from LG. They had stated they would stand behind the quality of their product however after more than 2 weeks of silence and a not functioning refrigerator I am losing confidence. I am disappointed that they set the expectation that they would help and then have failed to respond. Not only because I would like their help but I need to decide if I need to buy a new refrigerator. Ironically the short term solve has been to use a 20 year old Amana unit in the garage which has never needed any repairs. Maybe we should go back to a more reliable brand. Original review:We bought an LG refrigerator when we purchased a new home. 5 year and 2 months later the board has gone out, the fan motor isnt working, and our repair man says the defrost is also not working. To fix it will cost more than $1000 with parts and labor. Very disappointed to be needing a new unit after just 5 years.

Bought an LG refrigerator in 11/2017 with the linear inverter compressor. It quit working in 6/2021. Even though the compressor is covered with a 10 year warranty, I fear that it will be replaced with another faulty defective compressor. We have an LG technician coming soon and I will provide an update on the repair status. I give the refrigerator one star because a failed compressor in just 3.5 years is a bad sign coupled with a class action lawsuit against LG for producing a defective refrigerator.

LG french door refrigerator - Less than two years old. Called LG. Not making ice and defrosting. They send out Best Servicers of America. Repair time slot 12-2 pm. Tech showed at 5:30 after reporting that nobody showed. Tech claims bad compressor. This is obviously a scam they tell everyone, he never checked anything but made that assessment. He orders a new compressor. Three weeks no refrigerator. I can clearly hear and feel the compressor running using a Freon leak detector. I have found the problem. It has a gas leak. I believe this is why so many compressor replacements. A Freon leak is serious and no compressor will fix it and they don’t want to replace the entire refrigerator.

Ive had the top loading high efficiency washer for about a year and it is truly the worst purchase Ive ever made. Im almost inclined to buy a new washer and chalk up an expensive loss for the sake of my own sanity. The washer gives a UE (uneven load?) error on a fairly regular basis. This stops the already very long cycle and makes me have to reset things to finish the load. Most wash cycles take over 90 minutes. Even just a spin-only cycle is 13 minutes and it will sit weighing the load or something stupid and useless for 5 minutes before one even starts to hear it spin. The only good thing is the large size of the tub. Overall, this washer is horrible.

Should have researched better. This dishwasher sucks! Very low dish capacity. Thought we were getting a deal on it. Only thing we got a deal on was price. It was cheap, but not worth the money. Its loud and frankly, does not do a very good joy drying the dishes either.

When we bought our home 3 years ago, we purchase a new LG refrigerator. What a mistake, the freezer doesnt work properly; it will only freeze when it wants. All of the inside storage bins are broken and ice maker will not make ice. I dont plan to ever buy a LG product again.

I have had many problems with the compressor and main board on my fridge within a span of three weeks. The technician came to service it multiple times, replacing the compressor twice, the refrigerant three times, and the mainboard twice. It broke for the third time yesterday and is not cooling again. Apart from the inconvenience of not having a fridge, Ive had to throw away groceries multiple times. Customer service wants to send the same technician out to replace all those parts a third time. I refused because there is no guarantee it will function properly for more than a week, bringing me more inconvenience with the holidays approaching. Customer service only offered me this solution and would not budge on my refusal to pay for the past labor. I will buy another fridge and never will recommend or consider an LG appliance again in the future.

The reefer we bought is a clone of the French door bottom freezer machine that we have had at another house for several years. We especially like the ice maker built into the door and not using volume in the reefer box. We purchased the floor model from the Kona Lowes. The day after our kids left Kona, I noticed that my Cheerios milk was not quite as cold as it should be. There was a heavy frost build up in the refrigerated section and that section would only get to about 42F. The freezer and ice maker were working just fine. The folks at the warranty call center are polite and on the surface appear to be helpful, but after we hung up I feel like my issue dropped into a Black Hole. It sounds like that they could be located on the sub continent. At first they told me the machine was not in warranty because it was manufactured several years earlier. A copy of my receipt cleared that up.It seems that LG only has 1 authorized repair dude on The Big Island and when I called in the first week of August he was in AL for reefer school. Upon his return, I tried to contact him by phone and text to set up an appointment to have hands laid on our machine. With daily attempts on my part, sometimes several times a day, he only responded twice. I went back to LG customer service with my tales of woe and they located a repair dude in Kona and I contacted him. Several days later, he laid hands and then he contacted LG for the warranty parts. However, when LG put him on my job, they did not provide him with a Repair Authorization number. Without a RA#, he could not order the warranty parts. Since he is a one man shop and had other business to handle, I took up the battle to get the RA# to him. It appears that the Customer and Warranty service desks at LG are not connected electronically to the folks that issue RA#s. When I started my quest for the RA#, I was told that one would be issued in 24 to 48 hours. After 48 hours and no RA#, I called again and was told that they would have to walk to the back room to check on the progress. After their trip to the back room, I was told that another 24 to 48 hours would be needed. I then asked for the supervisor, and was connected to a lady that sounded like she could be in AL, where LG America is located. A RA# was sent to my Kona dude and he immediately ordered up the part, but he informed me that LG was notoriously slow in shipping parts. He was correct. I think that they walked the part to Kona rather than using a USPS flat rate box that gets things from MD to HI in 4 days or less.The part arrived, an appointment was set and the part was installed in less than 20 minutes. This was 2 months and 2 days after my first contact with LG. During this time, we could keep some stuff in the reefer, but not milk. Me not having Cheerios 5 days a week did not make me a cheery person... About mid way through my phone marathon with LG, I went to their Contact Us link on their web page and sent them a message listing my woes and displeasure with their Customer Service. They replied and asked if I would like to participate in a forum. I said, Sure, and was immediately informed that the forum was not longer available. There has yet to be a follow up to the Contact Us issue. I was expecting a post repair message asking to rate their service. It has now been almost 2 months since the service and the only thing in my Inbox for LG are notes telling me that they want to sell me an extended warranty... As nice as their machinery features and pricing are, their Customer Service has turned us off to looking towards LG for future appliances. I hope that you never have to call that 800 number that ends in 0000.

I bought an LG washing machine two years ago, and if I could afford to buy another washing machine I would throw the LG Washing Machine out the window SMELL and all. After about one month I began to notice a sour smell on my clothes. I have since tried every detergent, odor repellents, old world remedies (i.e. ammonia, vinegar, etc) and nothing, nothing works. Before I bought the LG I had my Kenmore for 20 years with no smell. If there is a recall on this product I would like to be part of it.

A friend gave me a used LG Tromm washer. It never worked correctly - kept getting a DE error or a de error. Replaced door sensor, cleaned out drain, had two different professionals repairman come and one handyman twice - still not repaired. LG says they cant do anything because their model number sticker wore off. Unbelievable.

Purchased refrigerator 3 years ago and came home 2 1/2 weeks ago to find that everything had defrosted. Was told it was a sealed system failure and since then havent been able to get it fixed in a timely manner. Have been told it could take weeks to get a technician out to fix the issue because there are not a lot of places that fix sealed systems. LG refuses to replace refrigerator. I have called around to appliance repair centers and was told to throw it out because to fix a sealed system cost just as much as a new refrigerator. The people that I spoke with at LG were pleasant enough but could care less about customer satisfaction.

I can say ditto to all the other reviews! No service/repair center in Phoenix so we had to have the repair service authorized. LG said that would take 5-10 days then they authorized the wrong company even though I sent the correct info (LG admitted it was their mistake). The company had to be authorized before they could order the linear compressor. 4 weeks still waiting for the darn thing to be fixed! Never buy this POS, so much for thinking I bought the best. Sent a report to the Attorney General here, time for a class action... Im in!!! 115 degrees with no fridge!

Purchased a Sears Kenmore Elite refrigerator. Did not know that it was manufactured by Lousy Garbage. After numerous failures of the original during the warranty period, and much fighting with Sears, they agreed to replace. Now the replacement unit is problematic. The freezer got warm and can’t keep adequately cool. Reading all the reviews of Lousy Garbage just reinforces the claim that LG stands for Lousy Garbage. If the brand is Lousy Garbage, don’t walk away. You’d better run. Special thanks to Eddie Lampert for destroying Sears with product providers such as Lousy Garbage. A match made in purgatory.

My LG french door Refrigerator & Freezer stopped cooling after 7 years of no issues. Called LG repair department on (4/14) and they scheduled me with an LG certified technician. The Tech (Hector) arrived at my house on time on (04/17), and fixed my fridge very professionally. The complete cost of repair was reasonable since I was not charged with a new compressor (old one was under 10 years warranty). Currently, (04/26), my fridge is working with no issues. I hesitated at first to pay the upfront charge but it ended up being well worth it so far. I'm crossing my fingers. :-)